We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH32519HB06
Near Parma, OH 44130
Manny
Job Details:
05/20/2022
"Cc that rack is sparking when microwave is in use, asked customer if shes keeping the rack in all the time, she said yeah, I explained that in order for the rack not to spark, she needs food to absorb the microwaves, and advise her to keep the rack off unless she need to use it, ran test with water with the rack in and the water on top not spark, ran test with rack in and water under the rack unit sparks removed rack and reran test no sparks, customer will keep rack off. Opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Westlake, OH 44145
Marie V
Job Details:
05/20/2022
"Cc that the unit is not making ice. Took temps, 40* fresh food section and 5* on freezer. Ran step 56 E2 , motor lost position , E5 timed ice making. Verify pressures on unit, working at the freezer pressure is at 0psi. Good. Check the gasket , called tech line Steve. verify all voltage, verify frost on freezer section #7733701251. Unit will need new control board. Cust will not fix. ; ordrng 1 WPW10675033 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model Mvwx655dw1
Near North Ridgeville, OH 44039
Marie V
Job Details:
05/20/2022
"Cc that the unit is banging all the time even after fixing the clothes on the tub. Confirmed. Ran diag found error code f0e5 off balance load and f8e5 hot and cold reverse. Found dampers need replaced. Cust will do job himself. Op test ok; ordrng 1 W11130362 (Dampers), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0EH0
Near Avon, OH 44011
Gabriel P
Job Details:
05/20/2022
"Arrive early and customer let me in this job was supposed to be 2 job count but wants I replace all parts and connect power and error code pop on f9e0 miswired check all connections they are correct also check wires on terminal and voltage and they are correct as well call senior tech bj he check wire through video chat and he also said wires are correct he advise to order control,opt test ok ; ordrng 1 WPW10586737 (Control)"
We serviced a
MAYTAG DRYER
Model MEDC200XW3
Near Willoughby Hills, OH 44094
Jason N
Job Details:
05/20/2022
"Cc unit not starting Checked all thermals, found thermal fuse open. Replaced using truck stock part. Part and labor still under our warranty. Ran dryer op test, good heat and tumble. ; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS9
Near Chardon, OH 44024
Jason N
Job Details:
05/20/2022
"Cc unit not drainingCust stated he tried replacing chopper blade assembly, but assembly does not seem to be installed correctly. Confirmed, chopper screen rotated. Correct chopper blade install. Ran cancel/drain. No power to drain pump. Checked connections to main control, found broken wire inside door panel. Repaired wiring and wrapped up to insulate. Reran drain test, drain pump powered on and drained out unit. Op test good."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near Avon Lake, OH 44012
Angel
Job Details:
05/20/2022
Cc that unit was freezing stuff in one of the deli drawers and milk was spoiling fast if they set it on the door. Took temps in ff section and it was at 44* and it was not working in that section at the moment and freezer was at 2* explained to customer that the drawer they have the cheese where it freezes a little is where the air comes out in the vent right behind the drawer explained to her to switch out the cheese from that drawer and the milk since this refrigerator is so small inside they cant block the vent in the middle with food because if not it will block the air causing the cold to stay in back instead of flowing around unit. Ran some test to make sure all the fans and the damper was functioning as should and the thermistor temps averages and everything was testing perfectly. Explained to customer to monitor for now and try out what I explained to see how that works out for them. Opt test ok.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Wellington, OH 44090
David R
Job Details:
05/20/2022
"Cc unit not agitating or spinning. Found basket speed fault. Basket not moving in spin or agitate but if I turn the basket at the same time its trying to agitate or spin, motor will kick in. Ordering motor, cap and shifter ; ordrng 1 W10890624 (Motor) and 1 W10913953 (Actuator) and 1 W11428524 (Cap)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502EBS02
Near Newbury Township, OH 44065
Joe O
Job Details:
05/20/2022
"Cc: frost in freezer, interior lights outFound freezer drawer not seated or closing correctly. Advised customer can cause freezer door not to close properly. Adjusted drawer. Could not find any gaps in seal. Replaced led with customer supplied led. Op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Cleveland, OH 44130
Manny
Job Details:
05/20/2022
"Replaced main control and adjusters, ran calibration opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Mentor, OH 44060
Jason N
Job Details:
05/20/2022
"Installed fill tube and door seal. Found ice maker jammed with ice, unable to cycle. Cleared ice from ice maker and ran manual harvest test. Ice maker indexed properly and filled mold with water. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Mentor, OH 44060
Joe O
Job Details:
05/19/2022
"Cc: not cooling properlyFound temps in ff section at 62 degrees, freezer at 40 degrees. Found evap cover completely frosted over. Unit has a full frost pattern. Ran manual defrost. Ohmed out thermistors from control. Ohmed out heater circuit. Heater circuit open. Ohmed out heater at heater. Needs evap harness. ; ordrng 1 W11545823 (Harness)"
We serviced a
AMANA OTR MICROWAVE
Model AMV2307PFS4
Near Willoughby, OH 44094
Corina H
Job Details:
05/19/2022
"Replaced the control, light and holder. Opt test ok."
We serviced a
GE REFRIGERATOR
Model PFCS1RKZASS
Near Mentor, OH 44060
Corina H
Job Details:
05/19/2022
"CC that the unit is not cooling. Confirmed. Fz 10-30 ff 54. Found the evaporator fan no running. Will need a new fan. ; ordrng 1 WR60X10277 (Evaporator fan), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Chardon, OH 44024
Brian M
Job Details:
05/19/2022
Cc no water Found water line pinched and not allowing water to flow fixed line OP Test Ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS05
Near Chagrin Falls, OH 44023
Brian M
Job Details:
05/19/2022
Replaced icemaker Unit cycled Advised to watch OP Test Ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near Thompson, OH 44086
Jason N
Job Details:
05/19/2022
"Cc unit not dispensing iceCustomer stated ice is clumping together and unable to dispense. Confirmed ice is clumped and fused in ice container. Checked seals on ice door and freezer passages. Advised customer that if ice is not being used regularly, to dump ice container periodically to prevent older ice from fusing and clumping. Dropped freezer temperature to -3f. Quoted ice door and ice container seals, but advised no guarantee that it will prevent ice fusion. ; ordrng 1 W11189145 (Ice door) and 1 W10853441 (Gasket)"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Painesville, OH 44077
Jason N
Job Details:
05/19/2022
"Cc unit lid latch broke Found latch and bezel broken away. Replaced latch assembly and bezel using customer supplied pre Id parts. Ran operation test, all functions passed. Op test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Mayfield Heights, OH 44143
Manny
Job Details:
05/19/2022
"Cc unit not making ice, found evap frost up. And bimetal is open, unit need evap harness ; ordrng 1 W11224591 (motor-evap), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Grafton, OH 44044
David R
Job Details:
05/19/2022
"Customer had POP 10/18/21 but doesnt have model on receipt, customer calling Home Depot. Did not get POP in time before I left. Gave estimate to customer, customer going to email or text receipt to office. Cc unit not working, broken belt, replaced kit, tested, good. Op Test Ok ; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FG4H2272UF
Near Perry, OH 44081
Dan
Job Details:
05/19/2022
Installed new control
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS965CIAH00
Near Middleburg Heights, OH 44130
Marie V
Job Details:
05/19/2022
"Cc that the ice maker is not working and that fresh food section is froze few things but not all the time. Took temps freezer was at 2* and fresh food at 35*. Saw the drawers not lined up. Explain cust to have them together so theres a better air flow. Also set freezer temp to 2* on freezer . Ice maker had an ice stuck, removed ice and cycled ice maker, no water came out. Verify ohms on heater. Pass. Turned fill tube heater on and cycled ice maker, filled with water, Working properly. For the temp on the fresh food section theres a sp on the diffuser. Left estimate to cust in case lowering temp did not helped. Op test ok; ordrng 1 W10572852 (Diffuser), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID RANGE
Model KFGG500EWH4
Near Mayfield Heights, OH 44124
Manny
Job Details:
05/19/2022
"Cc unit not working, try diagnostics not luck, some keys not working correctly on key pad, unit will need a membrane overlay and main control, unit is under warranty per date on pop. Part out of stock office to contact customer with next service appointment when parts are available.; ordrng 1 W10645815 (swtch-memb) and 1 W11088878 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDT01
Near Painesville, OH 44077
Corina H
Job Details:
05/19/2022
CC that there is water in the ff section. Confirmed. Found the drain tube clogged with dust and dirt. Cleared out the drain tube. There is rust on the back of the refrigerator. No water hooked up to the refrigerator but the line is weeping. Advised cust to get a cap for the shut off. Opt test ok.
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXSS4
Near Aurora, OH 44202
Brian M
Job Details:
05/19/2022
Installed rack adjusters OP Test Ok ; used 1 W10712394 (ADJUSTER (SET OF 2)) from stock
We serviced a
FRIGIDAIRE WALL OVEN
Model FGB24S5ASE
Near Eastlake, OH 44095
Jason N
Job Details:
05/19/2022
"Cc unit oven not heating Ran bake test, ignitor glowing dimly, ignitor is weak. Replaced ignitor using truck stock part. Ran bake test to 300 degrees. Good ignition and preheat. Op test good. ; used 1 12400035 (IGNITER) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG320MOBS0
Near Mentor, OH 44060
Joe O
Job Details:
05/19/2022
Cc: oven not heating properlyFound oven igniter pulling 2.7 amps. Needs igniter. Replaced igniter. Tested. Op test ok; used 1 12400035 (IGNITER) from stock
We serviced a
SAMSUNG DRYER
Model DV350AEW/XAA
Near North Royalton, OH 44133
David R
Job Details:
05/19/2022
"Customer did not need any parts. When taking unit apart, found article of clothing from a robe binding around blower wheel, removed, unit is good. Op Test Ok ***; saved tckt"
We serviced a
GE REFRIGERATOR
Model PFSS5NFCASS
Near Strongsville, OH 44136
David R
Job Details:
05/19/2022
Replaced damper assembly. Give 24 hours to return to normal temps. Op Test Ok
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Painesville, OH 44077
Dan
Job Details:
05/19/2022
"Customer complaint of oil leaking onto floor, confirmed, found gearoil all over under unit, unit needs new gearcase, cam kit, belt , and pulley shield, customer does not want repair ; ordrng 1 W11454734 (Gearcase) and 1 WPW10006384 (Belt) and 1 WPW10427633 (Shield) and 1 W10721967 (Cam), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG231LVQ0
Near Willoughby, OH 44094
Dan
Job Details:
05/19/2022
"New igniter did not come with the mount that is needed, unit also needs igniter mount; ordrng 1 WPW10278150 (Clip)"
We serviced a
WHIRLPOOL WASHER
Model WTW5520SQ0
Near Mentor, OH 44060
Joe O
Job Details:
05/19/2022
Installed level switch. Tested. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Painesville, OH 44077
Dan
Job Details:
05/19/2022
"Installed new suspension, op test good"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Aurora, OH 44202
Brian M
Job Details:
05/19/2022
Installed control OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
GE REFRIGERATOR
Model GSHS5KGXBCSS
Near Painesville, OH 44077
Corina H
Job Details:
05/19/2022
Job is complete. ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near North Royalton, OH 44133
David R
Job Details:
05/19/2022
"Replaced icemaker. Ran diagnostics, motor good and water getting in to icemaker, good, Op Test Ok"
We serviced a
GE DISHWASHER
Model GDT605PFM0DS
Near Ashtabula, OH 44004
Dan
Job Details:
05/19/2022
"Installed new control, op test no good , ordering user interface and harness, will charge customer for parts they need on return visit; ordrng 1 WD21X10545 (Harness) and 1 WD21X25728 (Ui)"
We serviced a
WHIRLPOOL WASHER
Model LSW9700PQ0
Near Parma, OH 44134
Marie V
Job Details:
05/19/2022
"Cc that the unit goes off balance. Called BJ unit will need pad base need replaced and a springs. But also found gearcase leaking. Showed cust. Will call back if they want to continue ; ordrng 1 285744 (Pads) and 2 8316845 (Spring)s, used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID RANGE
Model KSDG950ESS3
Near Hiram, OH 44234
Brian M
Job Details:
05/19/2022
Cc rear burner to low Found when converted orfice was put on the wrong side Swapped offices OP TEST OK
We serviced a
AMANA DRYER
Model NED4655EW1
Near Kent, OH 44240
Brian M
Job Details:
05/19/2022
Cc long dry times Found vent needed cleaned all the way through there was a sock in vent Advised on vent upgrading
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Richmond Heights, OH 44143
Gabriel P
Job Details:
05/19/2022
Found ice maker off press the switch wait few minutes and it cycle and ask for water cannot find issue right now advise customer to monitor
We serviced a
GE REFRIGERATOR
Model PVD28BYNBFS
Near Chardon, OH 44024
Manny
Job Details:
05/19/2022
"Cc unit not making ice, temps are good, ice box fan its not running, cant login into GE to pull out service manual, call Bj he was able to get the service manual from GE and help me run some test, the fan kicked on when I moved the unit, unit is working right now advise customer to monitor the unit and if he sees the same fault to let us know and will take another look."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Wickliffe, OH 44092
Jason N
Job Details:
05/19/2022
"Cc customer does not know how to use unitCustomer stated she doesnt understand how unit operates, unit is not washing. Ran diagnostics, no codes stored. Walked customer through selecting cycles and cycle options. Started wash cycle with clothing load. Unit started filling and washing properly. Customer instruct."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Eastlake, OH 44095
Joe O
Job Details:
05/19/2022
Cc: not coolingUnit in showroom mode. Exited showroom. Compressor running. Advised customer to allow 24 hours for temps to adjust. Op test okCustomer showed pop
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near North Royalton, OH 44133
David R
Job Details:
05/19/2022
Cc handle right FF. Ordering handle ; ordrng 1 W11163764 (Handle)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Chagrin Falls, OH 44022
Manny
Job Details:
05/19/2022
"Cc unit basket is pealing, found basket with sediment buildup from hard water, but will come out if clean up I use some vinegar and microfiber cloth and sediment come out, advise customer to use a non abrasive pad and white vinegar to clean the sediment from the basket. Opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Wickliffe, OH 44092
Jason N
Job Details:
05/19/2022
"Installed washplate. Washplate mounting loosely to drive shaft, shaft splines are too far rounded, gearcase will need replaced. Customer does not want to continue repair. Customer will need refunded for part cost.; saved tckt"
We serviced a
FRIGIDAIRE STACK W/D
Model FFLE2022MW2
Near Willoughby, OH 44094
Joe O
Job Details:
05/19/2022
"Cc: squeaking when agitatingFound tub seal leaking, found bearing rusted and full of water. Needs bearing and seals.Bearing shows discontinued.; ordrng 1 137547700 (seal kit) and 1 137272000 (grommet) and 1 137326201 (dsp tub(discontinued))"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Chagrin Falls, OH 44022
Marie V
Job Details:
05/19/2022
Cc that the handle is broken Replaced handle. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Kent, OH 44240
Brian M
Job Details:
05/19/2022
Cc unit not cooling Unit will go into forced defrost but is not defrosting properly Suggest replacing ui and control ; ordrng 1 W11518204 (Control) and 1 W11566891 (Control)
We serviced a
JENN-AIR MICROWAVE
Model JMW3430WS02
Near Chagrin Falls, OH 44022
Manny
Job Details:
05/19/2022
"Cc that microwave door is closed but its showing its not, verified and interlock switches are good, noticed the door on the right side a little out, looks like if someone had leaned on the door and bent a little bit to were it wouldnt make contact with switches, using a screwdriver on the hinges straighten out the door now its making contact with the switches, Opt test ok"
We serviced a
MAYTAG DRYER
Model MEDX500BW0
Near Wickliffe, OH 44092
Jason N
Job Details:
05/19/2022
"Cc unit not tumblingRan dryer op test, found motor not running but heater element is on. Belt is intact. Checked all thermals, found thermal fuse open and heater element shorted to case. Replaced thermal fuse and heater element using truck stock parts. Ran dryer op test, good heat and tumble. Op test good. ; used 1 WP3392519 (THERMAL FUSE), and 1 279838 (ELEMENT) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG510S0HS0
Near Fairport Harbor, OH 44077
Joe O
Job Details:
05/19/2022
Installed hinges. Op test ok
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Solon, OH 44139
David R
Job Details:
05/19/2022
"Cc unit not heating. Found broken ignitor. Replaced from t/s. Tested at 350*, good. Op Test Ok ; used 1 12400035 (IGNITER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Cleveland, OH 44128
Marie V
Job Details:
05/19/2022
"Cc that the unit stopped cooling. Took temps 45* both sections. Took evaporator cover off and found that the heat started melting cover and foam, also unit will need clamp for ice maker water line in the back. Unit has a leak. Found evaporator stained, cant tell from what ,but looks like refrigerant. Ordering filter drier, evaporator, clamp , evaporator cover and duct air.; ordrng 1 W10836706 (Evaporator) and 1 WPW10143759 (Filter drier) and 1 W10919804 (Duct air) and 1 W11024683 (Evaporator cover) and 1 WP488878 (Clamp)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHT1831QE5
Near Cleveland, OH 44128
Marie V
Job Details:
05/19/2022
"Cc that the fresh food section is not cooling. Took temps -5* in freezer and 50* on fresh food. Unit is not defrosting. Unit will need control and bimetal. Cust will not fix. ; ordrng 1 242249002 (Control assembly) and 1 5303918638 (Thermostat), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Cleveland, OH 44105
Marie V
Job Details:
05/19/2022
"Cc that the unit will not start a cycle its showing close lid to start cycle and lid is close. Ran diag found error code F0E0, not in tech sheet. Ordering control and latch. One of the parts is out of stuck. Office will contact once they have eta on the part. ; ordrng 1 W11543996 (Control) and 1 W11394572 (Latch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5PVFXWS10
Near Ravenna, OH 44266
Brian M
Job Details:
05/19/2022
"Cc new filter wont work Old filter works fine possibly an issue with filter Advised on filter head replacement ; ordrng 1 WPW10121138 (housing), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE REFRIGERATOR
Model ZIS48NCA
Near Solon, OH 44139
Manny
Job Details:
05/19/2022
"Cc that unit not cooling properly in freezer side, evap is frost up removed top cover found compressor really hot to touch and condenser fan not running, spin defrost timer and fan move a bit but didnt start spin with screw driver and fan started, unit will need defrost timer and condenser fan, gave customer estimate for the repair customer not happy, the defrost timer still under our warranty.; ordrng 1 WR9X483 (control defrost) and 1 WR60X187 (motor,cond.fan), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Solon, OH 44139
Manny
Job Details:
05/19/2022
"Cc that Ff is warm but freezer is working but not making ice, found evap cover, covered in ice, steamed cover (15mins) and removed cover and evap is covered in frost, steamed evap (25mins) tested components all operational, evap fan not running, moved impeller with my fingers and fan started, unit will need evap fan replaced, thermistor cover was broken and just hanging on the thermistor, ordering evap fan and thermistor cover; ordrng 1 W11024089 (motor-evap) and 1 WP67003924 (thermistor cover), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Painesville, OH 44077
Joe O
Job Details:
05/19/2022
"Cc: not spinningFound error codes f0e5(off balance). Ran manual spin. Found hub stripped. Pulled hub. Found gear case splines worn. Needs gear case and hubCustomer does not want to repair at this time ; ordrng 1 W11454734 (Gear case) and 1 W10528947 (drive hub kit), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE RANGE
Model JGBS66REK5SS
Near Ravenna, OH 44266
Brian M
Job Details:
05/19/2022
Installed oven orfice and rehinged door Customer to reorder conversion kit . Missing front left orfice
We serviced a
GE RANGE
Model PHB920SJ8SS
Near Cleveland, OH 44113
Marie V
Job Details:
05/19/2022
"Replaced board. Op test no good. Called GE tech line, had me do voltage and resistance checks. All pass. They said its a defective board. And also recommend replace filter board WB27X21421. Advise landlord that it will need both board.May have been damage by thunderstorm. ; ordrng 1 WB27X21421 (Filter board), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Cleveland, OH 44113
Marie V
Job Details:
05/19/2022
Replaced UI.op test ok
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Chardon, OH 44024
Jason N
Job Details:
05/19/2022
"Cc unit control not workingCustomer stated the control didnt respond for several days, then started working again. Could not install pre Id console control, part is incorrect for this model, box part number is correct though. Found heater element needs updated. Installed updated heater element using customer supplied part. Found drain hose install on unit is also incorrect, elbow is kinked at unit connection. Corrected drain hose install. Ran diagnostics, found code f5e1 for door switch open. Ran auto test, all functions passed. Advised customer to monitor control and if issues arise again we can send another console control. Unit op test good."
We serviced a
KENMORE DRYER
Model 110.62332511
Near Perry, OH 44081
Joe O
Job Details:
05/19/2022
Installed belt. Ran test cycle. Op test ok; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Elyria, OH 44035
Marie V
Job Details:
05/19/2022
"Cc that the ice maker arm is stuck up and takes too long to make ice. Took temps 0* in freezer and 35* fresh food. Cycled ice maker it worked. Replaced ice maker, it cycle. Op test ok"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Brecksville, OH 44141
Manny
Job Details:
05/19/2022
"New gearcase is Leaking oil need to reorder, and ordering wash plate ; ordrng 1 W11423758 (Gearcase) and 1 W10902814 (washplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near North Ridgeville, OH 44039
David R
Job Details:
05/19/2022
"Cc unit is making no ice or little ice. Wires to FZ door are cut through. Gave estimate to customer. Customer paid SVC only, do not order parts. ; ordrng 1 LW11037733 (Fz door stainless), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Mantua, OH 44255
Brian M
Job Details:
05/19/2022
Installed harness defrosted evap Installed control Advised to watch
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Ashtabula, OH 44004
Dan
Job Details:
05/19/2022
"Customer complaint that left rear burner is not lighting, confirmed, found igniter pushed out of porcelain, installed new igniter, op test good"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Ashtabula, OH 44004
Dan
Job Details:
05/19/2022
"Installed new motor and capacitor, op test no good , unit needs new control ; ordrng 1 W11399433 (Cntrl)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Kingsville, OH 44048
Dan
Job Details:
05/19/2022
"Customer complaint that unit is not cooling, unit unplugged when tech arrived, plugged in, evaporator fan is running, condenser fan is running, compressor is not running, applied 120vac to compressor, compressor did not start, unit needs new compressor and filter drier, part is out of stock so not scheduling return appointment ; ordrng 1 W11109499 (Drier) and 1 W11370574 (Compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF57R18DM00
Near Ashtabula, OH 44004
Dan
Job Details:
05/19/2022
"Customer complaint that unit is not cooling, unit unplugged when tech arrived, plugged in, compressor and condenser fan are running, evaporator fan is running, no frost pattern on evaporator, no dye found on any exposed sealed system parts, nitrogen tested , no leaks found, unit has an internal leak and cannot be repaired"
We serviced a
GE RANGE
Model JGB650EEF2ES
Near Ashtabula, OH 44004
Dan
Job Details:
05/19/2022
"Installed new spark module, op test good"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEB01
Near Garrettsville, OH 44231
Brian M
Job Details:
05/19/2022
"Cc unit is freezing food Found damper not closing all the way Needs damper ; ordrng 1 MFI2570FEB01 (Damper), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Jefferson, OH 44047
Jason N
Job Details:
05/19/2022
"Cc unit not heating Customer stated several times the unit wasnt heating with a load, they said if they unplugged it, would then heat afterwards. Ran diagnostics, no fault codes stored. Ran timed dry heat test, unit heating and cycling properly. Venting is bypassed into a basement filter, good airflow, no restrictions. Checked power cord connections on unit, all power cord connections tight. Ran timed dry cycle for 15 minutes, unit operation normal. Advised customer to monitor which cycle they are using when issues occur and document if possible. Could not duplicate issue at this time."
We serviced a
GE DISHWASHER
Model GSD6660G00SS
Near Avon Lake, OH 44012
Angel
Job Details:
05/19/2022
Cc that unit is leaking in front of door. Ran unit and after 10mins it started leaking opened up unit and it was full of suds explained to customer and cleaned out all suds ran unit again to try to flush out all suds as best as i could and gave customer some of our test packages to try them out and I turned down the settings on the rinse aid.Opt test ok.
We serviced a
KITCHENAID DISHWASHER
Model KUDU03FTPA2
Near Avon Lake, OH 44012
Angel
Job Details:
05/19/2022
Cc that unit broke the link to the door. Confirmed link broke off on the left hand side replaced both links and customer is staying with spring incase of another issue with door. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302EBL01
Near Rocky River, OH 44116
Angel
Job Details:
05/19/2022
Cc that they had ice buildup in freezer section. Verified and found drain tube clogged up. Cleaned out drain tube and steamed out all ice. Opt test ok.; used 1 SENIORDISCOUNT (senior discount) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Rocky River, OH 44116
Angel
Job Details:
05/19/2022
Cc that freezer was shut and not opening. Verified and unit was shut off already to defrost everything found door not closing on bottom and it was that the door was not properly sitting on the bottom of rail so it was slanted not closing properly and letting warm air get in. Took off door dried out everything and installed door as should tested and shutting perfectly customer wanted me to tighten the door handles as well and saw the harness damaged on the pantry door he said he will leave like that as long as it cools and i explained to him that he just wont be able to use the settings. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Willoughby Hills, OH 44094
Corina H
Job Details:
05/19/2022
"Cust showed pop, sent pic. CC that there is frost in the freezer and not cooling in the ff section. Confirmed. Checked the gaskets, good. Found the frame and liner splitting. Took pictures. Called t/l unit is going over for review for next step. Unit is non repairable"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADW
Near Cleveland Heights, OH 44118
Gabriel P
Job Details:
05/19/2022
Found pump crack also unit was in the garage ordering pump assembly ; ordrng 1 W11025157 (Pump assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM5
Near Lakewood, OH 44107
Angel
Job Details:
05/19/2022
Cc that unit was leaking from the left hand side corner. Looked around bottom of door seal and saw it had food buildup on the corner that it was leaking also the spray arms were clogged up took spray arms off and cleaned them also cleaned the bottom of door and seal took off front panel from dishwasher and ran it did see after about 20mins running the unit i saw so e soap suds opened u it and unit had suds building up looked at the rinse aid and it was at max explained to customer that too much rinse aid can cause suds and leak turned the rinse aid setting to 2 and gave. Customer some of our samples to try out as well. So I just let them know to keep an Eye on it and to make sure any food left around seal to clean it up and make sure the spray arms arent clogged up and not use to much rinse aid. Opt test ok.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Lyndhurst, OH 44124
Gabriel P
Job Details:
05/19/2022
"Customer complaint that timer does not move on auto dry wants it get to cool down try running cool down on time dry and it finish then try to do the same for auto dry and it ; ordrng 1 WPW10185982 (Timer), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ07
Near Cleveland, OH 44115
Angel
Job Details:
05/19/2022
Cc that unit was not cooling and now it is. Verified temperatures and freezer was at 4* and making ice and ff section is at 39*. Unit as of now is working as designed explained to customer it couldve been a glitch in the control board but right now everything is working as should and I cant just guess on what the issue couldve been. Asked him to monitor for now and if it happens again to call us back because the issue has only happened once and the next day it was working as designed again. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Beachwood, OH 44122
Gabriel P
Job Details:
05/19/2022
"When arrive unit was not plugging customer had another unit plug in that rental center barrow disconnect unit the connect the correct one ran diagnostic found no errors look underneath unit found a purple panties wrap around pulley and belt came off took picture then took panties out and put belt back in then ran auto test and calibration,it pass opt test ok"
We serviced a
ELECTROLUX REFRIGERATOR
Model EI32AR80QSC
Near Chagrin Falls, OH 44023
Corina H
Job Details:
05/19/2022
"Recovered refrigerant, replaced evaporator and drier, pulled 28vac w/ pump, watched, good, charged 3.5oz r134a, unit cooling, pressures good, op test ok ; used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE RANGE
Model 79070602013
Near Cleveland, OH 44111
Gabriel P
Job Details:
05/19/2022
"Found correct voltage going to ignitor but ignitor not starting,opt test ok ; used 1 12400035 (IGNITER), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Elyria, OH 44035
Gabriel P
Job Details:
05/19/2022
"Found no voltage from l1 to l2 need electrician customer remove outlet cover and found loose black wire he correct issue unit started working as design,opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW7300XW0
Near Austinburg, OH 44010
Joe O
Job Details:
05/19/2022
Cc: overload/off balance errorFound no stored error codes. Ran diagnostics test cycle. Found basket will not disengage. Needs hub and bearing kit; ordrng 1 W10820039 (hub) and 1 W10435302 (bearing)
We serviced a
KENMORE RANGE
Model 790.787624
Near Lorain, OH 44052
Angel
Job Details:
05/19/2022
Cc that unit was not getting to temperature. Plugged in my watt meter and put it on amps and started unit on bake and the ignitor was weak was only pulling 2.55amps replaced ignitor tested unit and heating and getting to temperature as should. Opt test ok.; used 1 12400035 (IGNITER) from stock
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM00
Near Beachwood, OH 44122
Corina H
Job Details:
05/19/2022
"CC that the u it has no water pressure. Confirmed. Removed the filter pressure is good. Will need a new filter head. ; ordrng 1 W11395888 (Filter head), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR RANGE
Model JDS1750FP0
Near Shaker Heights, OH 44122
Joe O
Job Details:
05/18/2022
"Cc: long preheat timesFound element open. Needs heating elementElement out of stock. Office to reschedule ; ordrng 1 W10779716 (elmnt-bake), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWC200BW0
Near Garfield Heights, OH 44125
Corina H
Job Details:
05/18/2022
"CC that the u it is not working right. Ran diag F2E1 STUCK KEY. Ran an auto test, good. Started a normal cycle with sheets. Filled, agitated, drained, spin, filled drained and spin. Done. Opt test ok."
We serviced a
KITCHENAID DISHWASHER
Model KUDL03FVSSO
Near Geneva, OH 44041
Dan
Job Details:
05/18/2022
"Customer complaint that unit is leaking, confirmed, found valve cracked, unit needs new valve, customer does not want repair at this time ; ordrng 1 WPW10158389 (Valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cleveland, OH 44130
Marie V
Job Details:
05/18/2022
"Took POP, and entitlement shows 06/05/2021 . Cc that the unit goes from sensing to spin on normal and it does not wash. Ran diag found error code F0E5 off balance load. Notice that the outlet is loose. Unit was running and stopped. Found that neutral and hot are reversed. Showed cust. Started a bulky sheets. Op test ok"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Cleveland, OH 44113
Marie V
Job Details:
05/18/2022
"Cc that the unit turns on but it will not spin. Ran diag,no error code. Started unit on different cycles. All works good. Op test okUnit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET8LFKXKT05
Near Beachwood, OH 44122
Joe O
Job Details:
05/18/2022
Cc: leakingFound drain tube plugged. Cleared drain. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FDRXXY07
Near Avon Lake, OH 44012
Angel
Job Details:
05/18/2022
Cc that unit was not making. Verified and found the ice maker arm up pulled it down tested ice maker and started cycling and filled as should. Opt test ok