We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Cleveland, OH 44111
Gabriel P
Job Details: 10/04/2021
"Unit working as designed,opt test ok"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Conneaut, OH 44030
Dan H
Job Details: 10/04/2021
"Customer complaint of clanking noise, started normal dry cycle, no unusual noises heard, unit is operating as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW6200SW2
Near Lakewood, OH 44107
Marie V
Job Details: 10/04/2021
"Replaced control and shocks. Started a rinse and spin with towels and rugs, pass. Op test ok"
We serviced a
MAYTAG REFRIGERATOR
Model MSD2272VES01
Near Strongsville, OH 44149
David R
Job Details: 10/04/2021
Replaced bi metal. Reset temps. Could feel could air in FZ and in FF coming out. Give 24 hours for unit to adjust temps. Op test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Kent, OH 44240
Brian M
Job Details: 10/04/2021
"Cc filter will not pop out Found filter housing spring broken Removed old filter advised on filter housing replacement ; ordrng 1 WPW10394053 (housing), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cleveland, OH 44111
Marie V
Job Details: 10/04/2021
"Took POP. Cc that the unit does not fills and does not spin. Plugged in unit , it was on a float mode. Ran diag found error code f8e2 overflow condition. Tested valves and checked pressure hose, pass. Advice cust to just use 1-2 tablespoons of detergent and that 6-7 bath towels = a full load. And what things to do when you have a off balance load, if the clothes were still in unit while unit shut down because off balance unit will enter float mode because theres still water dripping from clothes left inside, at that point theyll have to run drain and spin. Also explain that we cant add any more water to unit. Whatever water unit fills with thats the correct amount. If using bigger loads run bulky items cycle. Ran auto test, pass ran calibration. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Strongsville, OH 44149
David R
Job Details: 10/04/2021
Cc unit left door handle loose and temp questions. Replaced handle sent out. Went through diagnostics and adjusted FF and FZ temp offset warmer. Give 24 hours and monitor. Op test ok.
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW0
Near Conneaut, OH 44030
Dan H
Job Details: 10/04/2021
"Installed new user interface, op test good"
We serviced a
KITCHENAID MICROWAVE
Model KEMS309BSS00
Near Westlake, OH 44145
Angel
Job Details: 10/04/2021
Magnetron was replaced tested unit and heating as should. Opt test ok.
We serviced a
JENN-AIR RANGE
Model JER8885RAS1
Near Westlake, OH 44145
Angel
Job Details: 10/04/2021
"Cc that front left burner will not turn on and two knobs are broken. Verified switch is receiving 240vac also ohmed out terminals while knob was off and on and no continuity switch is opened. Will need new switch. Ordering switch and 2 knobs.; ordrng 1 WPW10185286 (Switch) and 2 WP74008921 (Knob)s, used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Streetsboro, OH 44241
Brian M
Job Details: 10/04/2021
Installed pump and pressure sensor OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Streetsboro, OH 44241
Brian M
Job Details: 10/04/2021
Cc of noise possibly metal Ran test found no issue other than noise coming from the belt slipping Replaced using truck stock OP Test Ok ; used 1 W11239857 (BELT) from stock
We serviced a
SAMSUNG DRYER
Model DVE50M7450W/A3
Near Lakewood, OH 44107
Gabriel P
Job Details: 10/04/2021
Found heater shorted again it touch metal dont know or why so soon is going to need a heater check other harness is good I was trying to use same labor as last time but there was not ticket from las time but any way she will not fix
We serviced a
KENMORE WASHER
Model 110.26912691
Near Beachwood, OH 44122
Corina B
Job Details: 10/04/2021
CC that the unit shakes. Started a load of towels. Confirmed. Found the washer not level. Tilted the washer forward and the legs sprang out. Leveled the Asher.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Kingsville, OH 44048
Dan H
Job Details: 10/04/2021
"Customer complaint that unit is damaging clothes and is not washing clothes, ran diagnostics found f7e6(motor fault) error code, no sharp edges found in basket, found new style shifter disconnected from cam, installed new old style shifter , op test good, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Rocky River, OH 44116
Gabriel P
Job Details: 10/04/2021
Found temp on fridge 78 degrees also temp on freezer 78 compressor running and amp was 0.36 ordering parts needed asking double label and second technician ; ordrng 1 W10865322 (Evap) and 1 W11131873 (Control) and 1 W11131873 (Compressor) and 1 W11109499 (Dryer filter)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Streetsboro, OH 44241
Brian M
Job Details: 10/04/2021
Installed UI and cable Could not run everything but UI turned on
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Cleveland, OH 44105
Marie V
Job Details: 10/04/2021
Cc that the freezer light and fresh food section top lights are out. Confirmed. Replaced freezer light. Op test ok also adjusted freezer handle for cust.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Cleveland, OH 44121
Marie V
Job Details: 10/04/2021
"Cc that the unit is did not clean dishes. Started a load, unit started filling with water but motor is not running. Check power coming out of control pass, when check power at the motor found connection, unplugged, was getting 120V. Plugged in and make sure that it was not coming off. Pass. Ran unit tested good. Op test ok"
We serviced a
SAMSUNG DRYER
Model DVE45M5500ZA3
Near Mentor, OH 44060
Jason N
Job Details: 10/04/2021
"Installed drive motor. Ran dryer op test. Good heat and tumble, op test good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Mentor, OH 44060
Jason N
Job Details: 10/04/2021
"Cc unit spray arms not workingRan diagnostics, found codes 4-3 for motor not running, 5-1 for door stuck open and 7-1 for no heat. Wash motor did not turn on in diagnostics cycle. Unit needs wash motor/pump assembly. Replaced using customer supplied pre id part. Ran diagnostics cycle in entirety. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Mentor-on-the-Lake, OH 44060
Jason N
Job Details: 10/04/2021
"Cc unit making vibration noise from rearFound rear panel dented inward, touching compressor. Straightened panel, started unit into cooling mode. No abnormal sounds heard. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Madison, OH 44057
Joe O
Job Details: 10/04/2021
Cc: frost build up in freezerFound right side freezer door not closing properly. Found closer not functioning. Needs freezer door slides; ordrng 1 WPW10397636 (slide) and 1 WPW10397635 (slide)
We serviced a
KENMORE DRYER
Model 41781122310
Near Madison, OH 44057
Joe O
Job Details: 10/04/2021
Installed screws and latch. Tested. Op test ok
We serviced a
KITCHENAID DISHWASHER
Model KUDC25CHWH1
Near Beachwood, OH 44122
Corina B
Job Details: 10/04/2021
"CC that the clip to the upper spray arm is broken and it leaks. Confirmed. Found the holder broken. Will need a new holder. Advised cust the leak is from the spray arm not sitting correctly. ; ordrng 1 WP3378186 (Holder), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model LDG412
Near Strongsville, OH 44136
David R
Job Details: 10/04/2021
"Replaced belt, rollers, idler, coils. Ram unit, let customer listen. No noise. Unit is heating and cycling, can feel hot hair coming from outside vent. Op test ok."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Solon, OH 44139
Brian M
Job Details: 10/04/2021
Installed harness OP Test Ok Customer needs wheels for lower rack Customer to install wheels ; ordrng 1 WPW10195417 (lower roller asm)
We serviced a
MAYTAG OTR MICROWAVE
Model MMV6190FZ3
Near Rock Creek, OH 44084
Dan H
Job Details: 10/04/2021
"Customer complaint of dent in case, confirmed, case and bottom are dented, case is here, ordering bottom, part is out of stock so not scheduling return appointment ; ordrng 1 W10571126 (Bottom)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS01
Near Westlake, OH 44145
Gabriel P
Job Details: 10/04/2021
Found evap frozen with ice team and found fan not running ordering ; ordrng 1 W11340145 (Fan)
We serviced a
KITCHENAID MICROWAVE OVEN
Model KEMS308GSS2
Near Westlake, OH 44145
Angel
Job Details: 10/04/2021
Replaced hinges and tested unit closing and opening as should. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Cleveland, OH 44128
Corina B
Job Details: 10/04/2021
Will need a screw. Replaced the agitator ; ordrng 1 W10752187 (Screw)
We serviced a
WHIRLPOOL DRYER
Model WED9470WW1
Near Rome, OH 44085
Dan H
Job Details: 10/04/2021
"Customer complaint of loud noises, confirmed, found idler pulley squealing, installed dryer repair kit, op test good ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Rocky River, OH 44116
Gabriel P
Job Details: 10/04/2021
"There was no need for control or belt what was defective was shifter replace,opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WFW94HEAW0
Near Westlake, OH 44145
Angel
Job Details: 10/04/2021
Cc that seal was ripped. Confirmed the bellow was tall torn up. Replaced with new one tested with a rinse/spin no leaks but would go off balance immediately when it went into a spin. Took top cover off and found that the right hand side spring that holds the basket snapped the the bottom part causing the basket to fall sideways and going off balance will need spring replaced. Ordering spring. ; ordrng 1 W11266650 (Spring)
We serviced a
MAYTAG WASHER
Model MVWB757JW0
Near North Olmsted, OH 44070
David R
Job Details: 10/04/2021
Replaced main control and console. Ran test 51/52. All components working. Good. Op test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Fairview Park, OH 44126
Gabriel P
Job Details: 10/04/2021
"Ran test 16 and 17 for switches pass also ran test 59,57,and 45 pass when arrive it had ice customer said when she replace filter it start working,opt test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Middlefield, OH 44062
Dan H
Job Details: 10/04/2021
"Installed new sump assembly, op test good"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near Avon, OH 44011
David R
Job Details: 10/04/2021
Cc door gasket catching on 2nd row rack when being pulled out. Replaced with new gasket. Used dab of silicone. Good. Showed customer. Good. Op test ok.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Bay Village, OH 44140
Angel
Job Details: 10/04/2021
"Cc that unit is not heating. Ran unit and was heating, Verified voltage and was good, Verified air flow and was good, checked all fuses passed, Harness on motor good. Unit was also heating to 168* and starting over at 128* thermostat also good. Explained to customer how much to fill it with and disadvantages of using auto dry and advantages on timed dry unit working as designed. Opt test ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KSF26C6XYY04
Near Beachwood, OH 44122
Marie V
Job Details: 10/04/2021
"Cc that the unit is not cooling properly. Took temps freezer is at 30* and 40* on fresh food section. Evap fan is running , evaporator does not have frost pattern just like 2 inches. Check compressor is pulling 0.70 amps, low on refrigerant. Unit needs sealed system job. Also used piercing valve.One of the parts is not in stock, office will contact to schedule ; ordrng 1 WPW10466675 (Compressor) and 1 WPW10143759 (Drier) and 1 WPW10643261 (Evaporator) and 1 W11429997 (3way valve), used 2 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Willowick, OH 44095
Jason N
Job Details: 10/04/2021
"Cc unit stopped cycling. Codes f7e1Ran diagnostics. Confirmed f7e1 for tachometer signal missing. Ran manual spin mode test, unit faulted f7e1 as soon as basket started to spin. Replaced shift actuator using truck stock. Reran spin test, no faults. Op test good. ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDE3
Near Middlefield, OH 44062
Brian M
Job Details: 10/01/2021
Cc unit not filling Found float switch stick freed float Ran several fills OP Test Ok
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Elyria, OH 44035
Angel
Job Details: 10/01/2021
"Replaced gear case, drive motor, shifter, and cam ran calibration and auto test. Opt test ok."
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258XEW3
Near Chagrin Falls, OH 44023
Joe O
Job Details: 10/01/2021
Cc: not making iceFound ice maker not calling for water. Needs ice maker. Replaced ice maker. Op test ok ; used 1 W10884390 (ICE MAKER ASSY) from stock
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Streetsboro, OH 44241
Brian M
Job Details: 10/01/2021
Installed lid latch and strikeOP Test Ok
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Willoughby, OH 44094
Corina B
Job Details: 10/01/2021
"Replaced the ui, control. CC that the gasket in the dispenser is not shutting. Replaced the dispenser from t/s. Ran a calibration. Opt test ok ; used 1 W10861000 (DISPENSER-DISHWASHER) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near East Cleveland, OH 44112
Jason N
Job Details: 10/01/2021
"Cc unit not washing heavy loads, no draining all the way. Ran diagnostics, found code f7e6 for motor fault. Checked under unit found shifter arm popped out of splutch yoke. Per service pointer W11531483, replace shift actuator. Replace shift actuator using customer supplied pre Id part. Ran auto test and calibration. Op test good."
We serviced a
GE REFRIGERATOR
Model n/a
Near Richmond Heights, OH 44143
Corina B
Job Details: 10/01/2021
"Cound not find a full model and serial number. CC that the unit is leaking and there is from in the freezer. Confirmed. The water valve leaking. The door to the ice maker is not returning to shut all the way. Will need a valve, door, spring, deflector. The valve and deflector are nla. ; ordrng 1 WR17X3089 (Door) and 1 WR2X8663 (Spring) and 1 WR17X11653 (Door) and 1 WR17X10282 (Deflector) and 1 WR57X10007 (Valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Elyria, OH 44035
David R
Job Details: 10/01/2021
"Found hose connected from drain pump to tub and hose on other side of drain pump both loose. Corrected. Made sure hoses hooked up to valve tight, good. Checked water faucet option, good no leaks. Ran agitate, good. Ran spin, heard scraping. Replaced belt from t/s. Good. No leaks. Good. Op test ok.; used 1 WPW10006384 (BELT) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED87HEDW
Near Perry, OH 44081
Dan H
Job Details: 10/01/2021
"Customer complaint of squealing noise, Confirmed, found idler pulley squealing, installed new idler pulley, op test good"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Westlake, OH 44145
Manny
Job Details: 10/01/2021
"Cc unit still not drying the clothing, ran diagnostics found no error codes, set unit to regular good heat, calling tech line. He advised that customer contact customer support. Unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Brooklyn, OH 44144
Manny
Job Details: 10/01/2021
Unit is working as designed customer was concerned because she saw some water in the drip tray of the dispenser so wanted to make sure that unit wasnt leaking. Adjusted fc temp to recommended opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ
Near Willowick, OH 44095
Joe O
Job Details: 10/01/2021
"Cc: low water pressureFound extremely low pressure with or without filter. Found water valve not open completely for incoming water supply. Opened valve, found water pressure returned. Cust has a saddle valve connected to the supply line advised cust the flooding?hazard associated with this type of valve, recommended cust have the valve replaced with an?inline valve. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Eastlake, OH 44095
Joe O
Job Details: 10/01/2021
"Cc: not washing, not spinning outFound error codes f7e6(motor fault). Found actuator arm popped off. Needs actuator. Replaced actuator. Ran auto tes5 and calibration. Op test ok ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Richmond Heights, OH 44143
Corina B
Job Details: 10/01/2021
CC that the unit is not washing. Confirmed. Checked the power at control 90 volts. Checked the terminal block 120 volts with the pump running. Will need control.; ordrng 1 W10906426 (Control)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Grafton, OH 44044
David R
Job Details: 10/01/2021
"Replaced actuator. Ran diagnostics, cleared actuator error code. Ran test, good, ran calibration, good. Tested in normal. Good. Let customer know about height of drain per owners manual. Customer said they will take care of it. Op test ok."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Painesville, OH 44077
Dan H
Job Details: 10/01/2021
"Customer complaint that unit is making noise and not working, found unit in continuous drain, canceled, found a lot of detergent in basket, started normal wash cycle , unit filled up to normal water level, unit is operating as designed"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near University Heights, OH 44118
Jason N
Job Details: 10/01/2021
"Cc unit only putting in hot waterCustomer showed popRan manual valve test, found hot and cold water lines reversed. Corrected water lines installation on back on unit. Started normal cycle on tap cold. Cold water entering tub. Op test good."
We serviced a
AMANA WASHER
Model NTW4631BQ0
Near Lorain, OH 44055
Angel
Job Details: 10/01/2021
"Cc that unit when it goes into a rinse/spin the basket bangs real hard to the sides. Verified, pushed on basket and the dampers are bad will need to be replaced. Ordering parts.; ordrng 1 W10780045 (Damper assembly), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Strongsville, OH 44136
David R
Job Details: 10/01/2021
Replaced both striker and latch. Ran diagnostics test. Good. Op test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Strongsville, OH 44136
David R
Job Details: 10/01/2021
"Cc unit FF not getting cold, FZ is good. Went through diagnostics and found FZ fan is working good but FF damper is not opening as it should. Ordering damper. ; ordrng 1 WPW10479155 (Damper)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Willowick, OH 44095
Joe O
Job Details: 10/01/2021
Cc: not running through cycleFound error code f7e4(basket re engagement failure). Same error as last. Found spin speed is set to fast. Needs control and harness.Control out of stock. Office to reschedule; ordrng 1 W11419171 (Control) and 1 W11130936 (Harness lower)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near University Heights, OH 44118
Manny
Job Details: 10/01/2021
"Replaced control light wont operate, never received the light housing. ordering light housing; ordrng 1 W10210871 (Light housing)"
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Eastlake, OH 44095
Joe O
Job Details: 10/01/2021
"Cc: intermittently not filling, agitator making noiseFound error code f0e3(overload). Ran diagnostics test. Unit filling, washing, draining and spinning. Ran normal cycle. Unit functioning as designed. Op test ok"
We serviced a
GE RANGE
Model JGB918SEL1SS
Near Euclid, OH 44117
Corina B
Job Details: 10/01/2021
"CC that the lower oven is not heating and the fan is not working. Checked power at the bake 0 volts. Fan turns on. Will need a new thermostat ; ordrng 1 WB20K10017 (Thermostat), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS01
Near Avon Lake, OH 44012
Gabriel P
Job Details: 10/01/2021
Found internal leak on unit call whirlpool tech line, not repairable
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Kent, OH 44240
Brian M
Job Details: 10/01/2021
Complaint of leak Found hot water hose not tight on the valve and is seeping Tightened hose Ran test cycle and Checked for other leaks OP Test Ok
We serviced a
WHIRLPOOL WALL OVEN
Model WOS51ES4ES02
Near Bay Village, OH 44140
Gabriel P
Job Details: 10/01/2021
"Replace trim,opt test ok"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Avon, OH 44011
Angel
Job Details: 10/01/2021
"Cc that unit is squeaking. Ran diagnostics F8E1 NO FILL, LONG FILL, F0E2 OVER SUDS CONDITION DETECTED, did a fill test in diagnostics and found the water valve on the cold side is not releasing water so i tested the main hose in a bucket to see pressure and it was good will need water valve replaced. Ordering part.; ordrng 1 W11210463 (Water valve)"
We serviced a
WHIRLPOOL RANGE
Model WOD77EC0HS02
Near Independence, OH 44131
Brian M
Job Details: 10/01/2021
Cc unit not keeping time Found f6e0 error miscommunication Needs UI ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM
Near Cleveland, OH 44108
Corina B
Job Details: 10/01/2021
"CC that the ff is not cooling. Ff 37* Fz 0*. Found the air chamber has ice bid up. Found frost and ice on the fron to the freezer. Checked the gaskets, good. Door frame and liner are good. Working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Independence, OH 44131
David R
Job Details: 10/01/2021
Cc unit leaking from back. Found water valve cracked. Ordering valve. ; ordrng 1 W10865826 (Valve)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Parma, OH 44134
David R
Job Details: 10/01/2021
"Replaced actuator. Customer also said the water in the tub was rust looking and not clear but hasnt been that way in a couple of weeks. Found coins stuck in between agitator, removed. Took apart agitator. Let customer look underneath, clean tub and agitator. Cleaned out inside of agitator because residue of fabric softener was stuck inside, maybe also causing water color issue. Checked hoses, no build up debris or sediment. Unit is agitating and spinning. Advised to also use clean washer cycle with afresh. Ran normal cycle to test out. Unit is good. Look underneath, no leaks. Op test ok."
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Avon, OH 44011
Angel
Job Details: 10/01/2021
Cc that unit lights keep going out or flickering. Confirmed both top right hand side lights are flickering and the bottom one and the other three on the left hand side are dimmed. Called whirlpool techline to notify issue and spoke with kurt he noted down the problem. Also found the 2 bad lights and replaced them working as should now. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MTB2456AEA
Near Warrensville Heights, OH 44122
Brian M
Job Details: 10/01/2021
"Cc unit not cooling properly Found condenser fan not running Spun by hand and it took off Advised ; ordrng 1 833697 (motor,cond.fan 2w cw), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MHW7000XW0
Near Mentor, OH 44060
Joe O
Job Details: 10/01/2021
"Cc: stopped mid cycle with a loud bang, lid locks and will not runFound error codes f6e1(communication error between ccu and mcu). Ran tests per tech sheet. Found control is getting and sending proper power. When running quick test cycle unit will not run through cycle. Cannot test voltage to mcu. Found motor control burned on the back. Needs motor control.Advised motor control could have damaged main control. Customer does not want to repair at this time; ordrng 1 WPW10374126 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Cleveland, OH 44106
Corina B
Job Details: 10/01/2021
Replaced the shifter. Ran a calibration. Opt test ok
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Berea, OH 44017
David R
Job Details: 10/01/2021
Found a piece of rock debris stuck in door gasket. Removed. Tested. Good. Op test ok.
We serviced a
MAYTAG OTR MICROWAVE
Model MMV1175JZ0
Near North Ridgeville, OH 44039
Angel
Job Details: 10/01/2021
Control board was replaced tested and has tones again and working as should. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Mentor, OH 44060
Joe O
Job Details: 10/01/2021
Cc: running continuouslyFound drain pump continuously running. Cancelled. Found no stored error codes. Ran auto test and calibration. Found excessive suds in unit. Advised on soap usage. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Cleveland, OH 44127
Corina B
Job Details: 10/01/2021
"CC that the unit is not cooling in the ff section. Unit was unplugged when arriving. Compressor and fans turned on. Pre Id parts for return visit. Keeping unit plugged in. Set temperature to correct settings. Will need a new control, ui, harness and fan; ordrng 1 W11035836 (Control) and 1 W11082783 (Ui) and 1 WPW10487766 (Harness) and 1 WPW10464673 (Fan) and 1 WPW10384183 (Thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Solon, OH 44139
Brian M
Job Details: 10/01/2021
Installed door closers OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Elyria, OH 44035
Marie V
Job Details: 10/01/2021
"Cc that the unit is leaking at the left side where the fabric softener is getting dispense. Lifted lid and looked inside, it had a lot of fabric softener hard in it. Removed all out and found that on the top ring it had fabric softener and it was hard as well, that is causing the water to go somewhere else instead of inside the drum. Cleared out and ran a rinse and spin. Pass. Ran diag no error codes, ran hot valve , cold valve and fabric softener valve, all tested good. Advice cust to monitor unit. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near North Ridgeville, OH 44039
Marie V
Job Details: 10/01/2021
"Cc that the lid broke in the same spot, called tech line spoke with kirt, had me verify with new door if it shuts all the way in the front. Left side is not touching a little, he said level unit to make it touch, whats happening is that the unit not been on a solid floor or not been leveled what it does is that it makes a lot of vibration and it cracks that spot. Should be good now. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Olmsted Township, OH 44138
Marie V
Job Details: 10/01/2021
Cc that the unit will not agitate. Ran diag found error code motor fault. Found shifter off place. Replace ran Calibration and auto test . Op test ok
We serviced a
WHIRLPOOL RANGE
Model KSIB900ESS2
Near Olmsted Township, OH 44138
Marie V
Job Details: 10/01/2021
"Cc that the drawer does not close all the way. Confirmed. When you push on door right hand side does not move, like something is on the way. Removed drawer and found back cover not aligned preventing drawer from closing. Corrected issue, put back together. Tested. Op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Painesville, OH 44077
Dan H
Job Details: 10/01/2021
"Customer complaint that unit is not cleaning the dishes, ran diagnostics found 4-3(wash motor) and 7-1(no heat) error codes, unit ran test cycle, unit filled wash motor never started, heater is working, unit needs new sump assembly and control; ordrng 1 W10906426 (Cntrl) and 1 W11025157 (Sump)"
We serviced a
WHIRLPOOL WASHER
Model LSB6500PW0
Near University Heights, OH 44118
Jason N
Job Details: 10/01/2021
"Cc unit loud noise and doesnt spin Ran spin test on unit, confirmed basket is not spinning, only grinding noise. Motor jammed, trying to turn gearcase shaft. Basket will spin by hand after releasing brake. Unit needs gearcase. ; ordrng 1 3360629 (Gearcase) and 1 W10820043 (Drive tube)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Cleveland Heights, OH 44118
Jason N
Job Details: 10/01/2021
"Cc unit beeping, not able to run cycle. Ran diagnostics, found code f8e4 for overflow. Checked drip tray and float switch, no water in tray, float switch continuity check good. Ran wash cycle, filled with water. Wash motor did not turn on. Unit needs wash motor. Part not in stock on Marcone site, office to contact customer with next service date. ; ordrng 1 W11416362 (Wash motor assembly)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cleveland, OH 44105
Jason N
Job Details: 10/01/2021
"Cc unit stays in sense, not advancing into cycleRan diagnostics, found codes f8e1 for no/long fill. Ran auto test, no cold water coming in. Found source valve shut off, no handle on valve. Opened valve. Reran auto test, all functions passed. Unit is also not level. Leveled unit. Op test good."
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near Lorain, OH 44053
Marie V
Job Details: 10/01/2021
"Replace control, tried to hel cust to get to WiFi. Failed advice to call Jen air to get help to connect. Brought core for return"
We serviced a
GE RANGE
Model ZGP366NR5SS
Near Lakewood, OH 44107
Marie V
Job Details: 10/01/2021
Cc that the oven is not working. Confirmed check for power at ignitor has 120V. Unit will need new ignitor. Replaced from T/S. Preheated oven to 350*. Op test ok; used 1 12400035 (IGNITER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Cleveland, OH 44105
Jason N
Job Details: 10/01/2021
"Cc unit not cooling, no lights or dispense.Found no lights in unit, no ice or water will dispense. Checked pantry UI, found cavity full of water, board and wires corroded. Unit need pantry UI and door. Found freezer evaporator cover frosted over. Ran thermistor tests, bimetal test 6, reading closed. Ran force defrost test 38. Defrost circuit turned on, amp draw 4.2amps. Ordering main control. Customer also wants to replace broken shelf frame, advised him warranty will not cover, ok, office to contact customer will next service date. ; ordrng 1 W10815674 (Door) and 1 WPW10677119 (Pantry ui) and 1 WPW10675033 (Control board) and 1 W11127833 (Shelf frame)"
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Garfield Heights, OH 44125
Jason N
Job Details: 10/01/2021
"Cc unit making scratchy/whirring noise.Ran dryer op test for several minutes. Found slight vibration noise from rear vent. Adjusted rear venting and secured with screw. Ran several more minutes, vibration reduced, normal sound levels. Advised customer nothing mechanically wrong with unit, unit is working as designed."
We serviced a
KENMORE WALL OVEN
Model 790.96419401
Near North Ridgeville, OH 44039
Angel
Job Details: 10/01/2021
"Cc that unit is overheating and getting to hot and getting a f10 error code. Verified power good verified connections good also ohmed out the temp sensor and had 1194 kohms good as well preheated to 350* reached temperature and the broil will not turn off it stays on continuously. Will need control board replaced.; ordrng 1 139091301 (Overlay) and 1 316557245 (Control board), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS02
Near Lakewood, OH 44107
Marie V
Job Details: 10/01/2021
Cc that the unit has an error code . Confirmed ran diag found error code of F1E0 oven user interface failure. All bottom button on display will not work. Unit need UI.; ordrng 1 W11087449 (UI)
We serviced a
KITCHENAID RANGE
Model KODE500ESS02
Near Chagrin Falls, OH 44022
Brian M
Job Details: 10/01/2021
Cc unit not heating up properly Used thermal coupler to verify temps found unit to be about 60 degrees off Temps sensor out of range ; ordrng 1 W10859573 (sensor)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Columbia Station, OH 44028
Angel
Job Details: 10/01/2021
"Cc that unit still not making ice. Verified freezer is at 36* and ff section at 51* ice box is at 44* explained to him that ice maker will not work if temperature are not at 16* or lower. Verified freezer evaporator and had a ball of ice on corner and verified compressor and ran at 2.0amps for a minute or so and dropped to .55amps. Will need compressor, and drier filter replaced. Ordering part they were under warranty.; ordrng 1 8201675 (Compressor) and 1 WPW10143759 (Drier filter)"
We serviced a
GE DISHWASHER
Model GDT580SSF8SS
Near Lyndhurst, OH 44124
Jason N
Job Details: 10/01/2021
"Cc unit leaking and water left in bottom Customer stated she took the filter out to clean it and found water standing under the filter. Advised her that is normal for water to remain in that area. Ran wash test, found water dripping from under door. Water is being pushed past door bottom. No excessive sudsing. Unit needs lower spray arm. Customer will install herself. ; ordrng 1 WD22X26621 (Spray arm)"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Cleveland, OH 44115
Marie V
Job Details: 10/01/2021
Replaced the control. Started a cycle. Opt test ok.