We serviced a
MAYTAG REFRIGERATOR
Model MFD2561KES
Near Austinburg, OH 44010
Dan H
Job Details: 05/18/2022
"Customer complaint that unit is not cooling properly, fresh food section temperature at 43 degrees, freezer section temperature at 7 degrees, customer stated they defrosted unit, can see evaporator starting to freeze up again, defrost heater is working , unit needs new control , customer does not want repair at this time; ordrng 1 WPW10207861 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYW04
Near Cleveland, OH 44111
Marie V
Job Details: 05/18/2022
"Cc that the left hand side does not close and needs gasket. Verify unit. Opened door multiple times and close it, op test good. Explain cust that it could have been crooked, showed how to do to fix that, she said that last time rails were replaced.left estimate for rails but told cust that is working properly. Op test ok; ordrng 1 WPW10397636 (Left rail) and 1 WPW10397635 (Right rail), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP370PAHW0
Near Lakewood, OH 44107
Angel
Job Details: 05/18/2022
Replaced control tested unit and it started filling and washing as should. Wash pump and fill valve were ordered just in case but the control was the issue. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bedford, OH 44146
Jason N
Job Details: 05/18/2022
"Cc unit needs water line replaced in back Inspected unit, did not see any damage to rear water lines. Connected source line to unit and tested water dispense. Found water spray from bottom corner of freezer door. Found door water line was cut. Unit will need freezer door. Advised customer 4-8 weeks and to contact office when door arrives. ; ordrng 1 LW10913113 (Door fip)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Broadview Heights, OH 44147
Manny
Job Details: 05/18/2022
"Cc unit not making ice fast enough, ran test 44 and 45 for ice maker harvest and ice maker fill, good operation removed bucket and found frost underneath, removed ice maker cover and frost buildup there too, everything is operational, checked temperatures Ff at 41 and FZ at 7, checked set temp and FZ was set to 4 degrees, freezer is completely packed with food and door has a hard time closing, advise customer to rearrange the items in the freezer and make sure the door is closed all the way anytime they use it, to prevent frost buildup. Unit is working as designed, opt test ok"
We serviced a
MAYTAG REFRIGERATOR
Model ASD2622HRW
Near Conneaut, OH 44030
Dan H
Job Details: 05/18/2022
"Customer complaint that unit is not making ice, confirmed, found ice maker harness open, jumped out, ice maker did not started cycle, unit needs new ice maker and harness; ordrng 1 D7824706Q (Ice maker) and 1 WPD7813010 (Harness), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW8740DW0K
Near Conneaut, OH 44030
Dan H
Job Details: 05/18/2022
"Customer complaint that unit is not starting, ran diagnostics found f6e3(acu-ui communication error ), f8e1(long/no fill), f9e1(long drain), and f8e3(overflow condition) error codes, unit passed user interface test, ran test cycle, unit shut off mid cycle, unit needs new control, customer does not want repair at this time; ordrng 1 W11029840 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Lakewood, OH 44107
Marie V
Job Details: 05/18/2022
"Cc that the unit fills up and drains but does not wash. Confirmed. Motor is getting 120V. Will need new pump. Replaced from T/S. Tested unit, no leaks. Op test ok; used 1 W11085683 (PUMP&MOTOR) from stock"
We serviced a
WHIRLPOOL RANGE
Model JGRP430WP01
Near Chagrin Falls, OH 44022
Brian M
Job Details: 05/18/2022
Upon further inspection found that hmi is not sending proper voltage to main control Spoke to SR tech advised HMI components need replaced Customer does not want to repair ; ordrng 1 WPW10145531 (cntrl-elec) and 1 WPW10464535 (cntrl-elec)
We serviced a
MAYTAG WASHER
Model MFW9700SQ1
Near Lyndhurst, OH 44124
Joe O
Job Details: 05/18/2022
Cc: off balance/walkingFound unit not corner balanced. Adjusted foot. Ran drain and spin. Op test ok
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPRU19F8RFC
Near Ashtabula, OH 44004
Dan H
Job Details: 05/18/2022
"Customer complaint that unit is freezing food, temperature at 41 degrees set to 39 degrees, found partial frost pattern on evaporator, found dye leaking out of evaporator, unit needs new evaporator and filter drier; ordrng 1 297414901 (Evaporator) and 1 WPW10143759 (Drier), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE REFRIGERATOR
Model 10644433603
Near Chagrin Falls, OH 44022
Brian M
Job Details: 05/18/2022
Cc no cool Found main control powering on and off Needs control Part NLa WP2307037; ordrng 1 WP2307037 (control bd)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Chagrin Falls, OH 44022
Jason N
Job Details: 05/18/2022
"Cc unit needs grill replaced due to damage. Could not install customer supplied part, part damaged during shipping, will need to reorder. Advised customer to open box when new part arrives and inspect for damage. ; ordrng 1 W11028271 (Grille)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Aurora, OH 44202
Corina B
Job Details: 05/18/2022
CC that the u it is leaking. Called customer to start dishwasher when I was driving. Found the tub is leaking at a weld. Will need a new tub. Office to reschedule appointment ; ordrng 1 W11409866 (Tub)
We serviced a
GE WASHER
Model WSRE5260D1WW
Near Novelty, OH 44072
Brian M
Job Details: 05/18/2022
Cc unit will not spin Found transmission locked up Part is NLa WH38X10002; ordrng 1 WH38X10002 (transmission asm)
We serviced a
GE RANGE HOOD
Model ZVB36SH1SS
Near Chagrin Falls, OH 44022
Jason N
Job Details: 05/18/2022
"Cc unit not working, makes a humming soundPlugged in unit, found motor continually trying to run even when unit is in lowered position. Checked limit switches for upper and lower positions, both checked good. Control board relay stuck closed, unit needs control board. ; ordrng 1 WB27X10704 (Control board)"
We serviced a
GE REFRIGERATOR
Model PFSS5RKZASS
Near Willoughby Hills, OH 44092
Joe O
Job Details: 05/18/2022
"Cc: not coolingCustomer had unit unplugged upon arrival. Found compressor not running. Inverter receiving proper power. Hooked up compressor tester. Compressor started. Needs inverter; ordrng 1 WR49X10283 (inverter kit), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Strongsville, OH 44136
Angel
Job Details: 05/18/2022
"Cc that unit at the end of the cycle the water is still standing at the bottom. Put unit to drain and it drain but customer said for her to be able to drain it she would have to wait a while and than drain unit because it wont drain right after the cycle. Unit will need drain pump its overheating. Ordering part.; ordrng 1 W11412291 (Drain pump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXVB01
Near Cleveland, OH 44128
Manny
Job Details: 05/18/2022
"Replaced, ice maker, damper and door closer, opt test ok advise customer to allow 16 to 24 hours for ice maker to make full bin of ice."
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Chagrin Falls, OH 44022
Corina B
Job Details: 05/18/2022
"Cust showed pop, sent pic. CC that the unit is not heating. Confirmed. Will need a magnetron, diode and capacitor. Office to reschedule appointment ; ordrng 1 W11596133 (Capacitor) and 1 W11590863 (Magnetron)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Brooklyn Heights, OH 44131
Manny
Job Details: 05/18/2022
"Replaced ice maker and ice door, opt test ok"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Olmsted Falls, OH 44138
Gabriel P
Job Details: 05/18/2022
Parts previd was not needed the lid was broken took picture re ordering part ; ordrng 1 W11259006 (Lid)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Geneva, OH 44041
Dan H
Job Details: 05/18/2022
"Customer complaint that unit only washes with hot water, found hot and cold water lines reversed, corrected, op test good"
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Westlake, OH 44145
Gabriel P
Job Details: 05/18/2022
"Replace gears,ran a cup of water and it complete cycle and heat,opt test ok opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Cleveland, OH 44109
Manny
Job Details: 05/18/2022
"Cc that unit shuts off mid cycle, ran diagnostics and found code F0E2 for oversuds, checked all components and all operational, ran test cycle notice a lot of suds when unit drain, customer is using the load an go dispenser as well as the top dispenser, causing oversuds, unit is working as designed advise customer to use 2 to 3 tbps of detergent to avoid over suds and to only use one dispenser. Opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVT01
Near Chagrin Falls, OH 44023
Jason N
Job Details: 05/18/2022
"Cc unit not cooling againChecked for leaks using uv light. Found leak at compressor suction line connection. Tried to clean and repair. Copper tube too oxidized for solder to hold properly. Cut out copper line and replaced with new copper tube. Charged system with nitrogen to 100 psi, no leaks. Pulled vacuum on system to 29 in/hg. Recharged system with 5.3 oz of r134a. Low side stable at 5psi. Freezer starting to cool. Advised customer to allow several hours for unit to return to desired temperature. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Huntsburg, OH 44046
Jason N
Job Details: 05/18/2022
Cc door gasket torn and crack on center flapReplaced RH door gasket and mullion rail using customer supplied pre Id parts. Op test good.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Lorain, OH 44053
Angel
Job Details: 05/18/2022
Customer just wanted to know about the functions on the the washer and the different sounds because she thinks theres something wrong. Verified put unit into a normal wash and unit started filling but when it got to the wash it started agitating and all the lights would shut off and kick back on and it kept repeating it. Looked underneath and thought it could be the capacitor so i had one from surplus and replaced it but nothing. Got to the control board and checked that power was not dropping when light go out but it was good could not see any wires pinched either. Called BJ and had me ohm out the motor windings and they were good will need control board. Customer stated she did not want it fixed because she just got it snd wants a new unit. She said she will call the appliance store and try to get it replaced if not she will call to get the control board replaced. ; ordrng 1 W11498797 (Control) and 1 W11428524 (Capacitor)
We serviced a
MAYTAG WASHER
Model MFW9700SQ
Near Chesterland, OH 44026
Brian M
Job Details: 05/18/2022
Cc of noise Found noise coming from motor and bearings Motor not available ; ordrng 1 8182793 (motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW
Near Chardon, OH 44024
Brian M
Job Details: 05/18/2022
Cc of noise Found noise to be refrigerant running Advised that this normal
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2655PF4
Near Mentor, OH 44060
Corina B
Job Details: 05/18/2022
"Replaced the ice maker. Cycled, filled. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE DRYER
Model 11082836100
Near Amherst, OH 44001
Angel
Job Details: 05/18/2022
Cc that unit was not heating. Checked power and unit had power ohmed out heating element and was good ohmed out cutoff and it was opened replaced cut off kit i had from surplus parts tested unit and started heating as should also recommended customer to replace the foil vent they have to a semi rigid or a rigid vent because of a fire hazard. Opt test ok. ; ordrng 1 279973 (Cut off kit)
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Euclid, OH 44123
Joe O
Job Details: 05/18/2022
Cc: burning smellFound debris stuck in blower wheel giving unit no air flow and burning smell. Removed debris. Op test ok
We serviced a
KITCHENAID RANGE
Model KSGG700ESS0
Near Lyndhurst, OH 44124
Corina B
Job Details: 05/18/2022
"CC that the unit door is hard to open. Confirmed. Will need a new hinges, receiver, screws, brackets. ; ordrng 1 W10541882 (Liner) and 2 W10541883 (Support)s and 2 W10541885 (Bracket)s and 2 WPW10388635 (Hinges)s and 5 W10031790 (Screw bottom)s and 3 W11245710 (Screw upper)s and 4 WP355214 (Screw hinge)s and 4 W10777162 (Hinge screws)s and 1 W10647259 (Receiver hinge)"
We serviced a
GE RANGE
Model ZDP366NP3SS
Near Beachwood, OH 44122
Jason N
Job Details: 05/18/2022
"Installed ignition module and door latch. Cleaned burner heads, electrodes and secondary flame orifices. Ran burner test on all burners, good ignition and flame. Flame sensing working properly. Ran quick clean cycle on oven, latch locked and stayed latched, no faults. Returned to home position when canceled. Op test good."
We serviced a
WHIRLPOOL WASHER
Model LSR5233EQ2
Near Cleveland, OH 44121
Joe O
Job Details: 05/18/2022
"Cc: off balanceCustomer stated gasket seemed loose, and clothing was wet at end of cycle. Advised of clothes moving during agitation and causing unit to go off balance. Ran spin cycle. Unit very well balanced. Found pads worn. Needs suspension pads; ordrng 1 285744 (pad-suspen)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Elyria, OH 44035
Gabriel P
Job Details: 05/18/2022
Explain customer how unit run and she wasnt aware how it runs ran drain and spin and it pass also try running 4 towels on rinse and spin and it pass also advise how to load unit and how much detergent to use and what to do when having and off balance load and how many minutes it takes to spin the clothes I pull up manual also when on rinse and spin with 4 towels it got off balance a little advise her to pause unit and re arrange if it would off got worst but unit working as design no need for control returning new control
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Brooklyn, OH 44144
Manny
Job Details: 05/18/2022
"Cc unit has frost in the FZ and light sometimes doesnt come on, verified and unit has condensation frost, and the light is off until the door switch is tap or touched, noticed the door not closing all the way on the left side, unit will need left slide and light switch.; ordrng 1 WP13055901 (slide) and 1 W11396033 (Light switch)"
We serviced a
MAYTAG RANGE
Model MGS5770ADB
Near Shaker Heights, OH 44120
Corina B
Job Details: 05/18/2022
Replaced the cap and igniter. Opt test ng on the burner cap. Found the spark not lighting every time.tried using sandpaper. Will need a new burner head. ; ordrng 1 WP3412D024-09 (Burner head)
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near University Heights, OH 44118
Jason N
Job Details: 05/18/2022
"Cc unit had to be reset several times Ran diagnostics, found codes f9e1 for long drain, f3e1 for water level system error. Reset codes, ran auto test, all functions passed. Ran quick wash cycle, unit paused itself during the cycle, then started to drain and powered off. Unable to power unit back on. Unplugged unit, powered unit on. Delay wash time was changing intermittent, unable to power unit off. Unit needs interface panel. ; ordrng 1 W10911042 (Interface panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Westlake, OH 44145
Angel
Job Details: 05/18/2022
Cc that unit started freezing by the next day but then just stopped cooling again. Verified pressures and unit was in a vacuum working in the ff section than unplugged unit and pressures started rising unit has a leak put unit into home position and pressurized the system with nitrogen charged it with 140psi of nitrogen and used soap suds to see if i could find the leak but nothing took apart freezer to see if it was leaking from the evaporator or the lines but nothing. Called BJ and explained issue stated that it has to be an internal leak to call tech line. Called tech line and explained issue and had me do another nitrogen test and he said pressures are holding pretty good with the test he had me do and wanted me to replace the dye filter and recharge unit replaced dye filter put unit into a 30 vacuum recharged with 6.00oz of R134a asked customer to wait 24hrs for proper cooling. Opt test ok.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC0
Near Oberlin, OH 44074
Gabriel P
Job Details: 05/18/2022
When arrive try to install motor customer said that recent technician did open dryer or look at it he explained what issue he was having then he told him it need motor replace motor and had issue taking blower out it was seize and had to break it in pieces to get it out but wants replace ran factory cycle and it made same noise so it was not the motor then I call bj senior tech we think motor not getting voltage voltage by the control confirm is not ordering control ; ordrng 1 W11526003 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Elyria, OH 44035
Marie V
Job Details: 05/18/2022
"Cc that the unit stopped cooling and then started cooling again and then stopped and right now is ok. Took temps 37*fresh food and 1* in freezer. Pulled out unit and took back panel, inspected all connections on unit from previous sealed system . They are all good. No leaks. Explain cust that if 7nit is cooling at this point theres not much I can do but also explain that unit goes on defrost every day to clear out front on evaporator, if unit is not fully packed you will notice the temperature change faster. Unit is working properly at this point, cust to monitor. Op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Mentor, OH 44060
Dan H
Job Details: 05/18/2022
"Customer stated that unit has been cooling fine since last visit when tech spliced broken wires back together, temps good today, evaporator was not needed, installed new harness, op test good"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Kent, OH 44240
Brian M
Job Details: 05/18/2022
Installed rack tracks OP Test Ok
We serviced a
TAPPAN RANGE
Model TEF351EWD
Near Oberlin, OH 44074
Gabriel P
Job Details: 05/18/2022
"Found left rear burner switch burn out and light on broken gave estimate customer call landlord she was going to fix it but the tenant told her that he can live with 3 burner working and that she doesnt need to paid to get it fix so landlord not going to fix it do not ordering parts opt test ok ; ordrng 1 316436000 (Switch) and 1 316557300 (Light), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL COOK TOP
Model W5CG3024XB01
Near Oberlin, OH 44074
Gabriel P
Job Details: 05/18/2022
Found ignitor greasy and harness burn out thats why ignitor not sparking also ordering 4 knobs as well ; ordrng 4 W10833887 (Ignitor)s and 1 WPW10256071 (Harness) and 1 WPW10284883 (4)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Cleveland, OH 44109
Corina B
Job Details: 05/18/2022
"Cust showed pop, sent pic. CC that the ice maker is not working. Confirmed. Ice maker stopped cycling. Will need a new ice maker; ordrng 1 W11542654 (Ice maker)"
We serviced a
KITCHENAID MICROWAVE/OVEN C
Model KEMS379BSS00
Near Westlake, OH 44145
Angel
Job Details: 05/18/2022
Took out unit and replaced bulb for microwave tested unit. Opt test ok. Before I left customer stated that she wanted to get her oven door cleaned as well texted BJ to see how i would do the pricing since i was working on unit already and stated to do a flat rate on top of labor already charged. Cleaned oven door showed customer. Opt test ok.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Mentor, OH 44060
Dan H
Job Details: 05/18/2022
"Customer complaint that unit is not heating, confirmed, found terminal block and power cord burned, unit needs new terminal block and power cord, installed new terminal block, customer will purchase and install power cord; used 1 279320 (BLOCK-TERM) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near University Heights, OH 44118
Jason N
Job Details: 05/18/2022
"Cc unit needs door panel replaced due to damageCould not replaced panel using customer supplied part, part was received with damage. Snapped pics. Will need to reorder. ; ordrng 1 W11461694 (Panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Cleveland Heights, OH 44118
Joe O
Job Details: 05/18/2022
Found gasket sent was incorrect gasket. Correct part number. Customer stated since last tech visited unit has gotten much better. Frost disputed. Do not believe gasket is needed. Unit is sealing. Advised customer on loading in ff section
We serviced a
GE WASHER
Model GTWN5650F1WS
Near Cleveland Heights, OH 44106
Joe O
Job Details: 05/18/2022
"Cc: not draining properlyRan normal cycle. Unit filled and washing. Ran drain and spin, unit draining and spinning. Found error codes e5(no fill) e2(drain pump) e4(overfill) e6(pressure sensor). Could not duplicate drain issue. Pressure sensor is functioning. Found suspension rods worn and bouncing. Needs control and suspension rodsCustomer does not want to repair at this time ; ordrng 1 WH12X10613 (board asm mounted) and 2 WH16X10158 (washer front rod/spr)s and 2 WH16X10159 (washer rear rod/spri)s, used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Cleveland, OH 44109
Corina B
Job Details: 05/18/2022
Replaced the door and handle. Leveled the unit. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Painesville, OH 44077
Dan H
Job Details: 05/18/2022
"Customer complaint that unit is freezing food in fresh food section again, fresh food section temperature at 32 degrees, freezer section temperature at-8 degrees, Fresh food section thermistor reading 6.38k, freezer section thermistor reading 23.3k, good frost pattern on evaporator, called whirlpool techline spoke to Steve, said to replace fresh food section thermistor again; ordrng 1 W10316760 (Thermistor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near North Royalton, OH 44133
Gabriel P
Job Details: 05/18/2022
"Customer complaint washer machine is to loud but all nise noise heard are normal and is as designed,opt test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Shaker Heights, OH 44120
Joe O
Job Details: 05/18/2022
"Cc: not draining, f9e1 errorFound drain hose kinked. Re seated drain hose. Tested. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX2FHDXVT03
Near Kent, OH 44240
Brian M
Job Details: 05/18/2022
"Cc unit not cooling Found unit not defrosting properly Needs jazz board and defrost bi Metal ; ordrng 1 W11260592 (harns-wire) and 1 WPW10503278 (refer elect cont brd), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Kent, OH 44240
Brian M
Job Details: 05/18/2022
"Cc unit not washing Found sump just humming Needs sump assembly ; ordrng 1 W11085683 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
IKEA DISHWASHER
Model IUD8555DX3
Near Cleveland Heights, OH 44118
Jason N
Job Details: 05/18/2022
"Cc unit leaking waterCustomer stated he had just replaced the drain hose for leaking due to chew holes, but the unit is still leaking. Pulled unit, found chew holes in solenoid valve to sump hose. Will need hose replaced. Part not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 W10584472 (Hose)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrf757sdem01
Near Avon Lake, OH 44012
Angel
Job Details: 05/18/2022
"Cc that unit has a small stream of water when dispensing. Confirmed pressure when dispensing is slow i removed filter and stream was perfect but when i put back the filter same issue again i asked customer if theyve changed the filter and stated they changed it because they thought it was the filter but same issue again. Unit will need filter head replaced. Ordering filter housing.; ordrng 1 W11194438 (Filter head), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW9250WW01
Near Rocky River, OH 44116
Manny
Job Details: 05/18/2022
"Cc unit not draining, found a piece of clothing in the drain pump removed clothing and ran test opt test ok."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Rocky River, OH 44116
Manny
Job Details: 05/18/2022
"Cc unit not washing, looks like it wants to at times but not all the time, ran diagnostics found codes F7E1, for single speed motor not running, motor is not running, unit will need motor and console digits half is disappearing, unit will need a console.; ordrng 1 W11416459 (Console) and 1 W11416362 (Motor pump)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Strongsville, OH 44149
Marie V
Job Details: 05/18/2022
Replaced panel with ui on it. Tested unit. Op test okBrought new control for return
We serviced a
MAYTAG REFRIGERATOR
Model PSD268LGES
Near Aurora, OH 44202
Brian M
Job Details: 05/18/2022
"Cc no cool found thermostat not allowing unit to kick on Needs thermostat ; ordrng 1 WP12351006 (control- f), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE RANGE
Model 66592029101
Near Lorain, OH 44053
Marie V
Job Details: 05/17/2022
"Cc that theres 3 burner not working properly to boil water. Tested all burner, found 1 not working all the way. Unit will need right front burner and infinite switch . Cust paid SC will call back after they talk to warranty. ; ordrng 1 WP3148952 (Infinite switch) and 1 WP8523047 (Element), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Elyria, OH 44035
Marie V
Job Details: 05/17/2022
"Cc that the power for the button and some cycles the time has change. Ran diag found error codes F7e9 locked rotor F0E3 overload , ran auto test and tested UI, all buttons. Worked good. Explain cust about size load and detergents. Also tilted unit to verify underneath. Everything looks good and in place. Rotor is spinning properly same with basket. Ran dlms calibration on unit and then verify cycles setting. Back to normal, advise cust it was maybe just a glitch in system u it needed to be calibrated.. Op test ok"
We serviced a
GE DISHWASHER
Model CDT845P4N2W2
Near Beachwood, OH 44122
Jason N
Job Details: 05/17/2022
Could not install drain pump. Part in box is still the wrong pump. Snapped pic. Advised customer will have to reorder ; saved tckt
We serviced a
MAYTAG WASHER
Model MAV6200AWW
Near North Olmsted, OH 44070
Angel
Job Details: 05/17/2022
Cc that unit was leaking. Found unit unplugged and unhooked from the water lines. Reinstalled everything to test unit tested unit And could not detect any leaks besides that i found that the hot water line on the inlet valve was leaking because it had debris and water stains around it but coming from the hose not the inlet valve also could see water stains in The inside part of the cabinet where it was leaking water before running down to the floor let the washer run with the top up so i can see everything around it and nothing i could not duplicate issue explained to customer that it couldve just been the hose but its not leaking anymore. Let customer know to monitor it for now and if issue occurs again to try to get a video or picture for us to have a better perspective of issue but I cant duplicate issue ran different cycles and water levels to make sure. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Parma, OH 44130
Angel
Job Details: 05/17/2022
Cc that unit is not agitating. Verified and unit will agitate and spin looked underneath and found the pulley cover damaged from overloading washer. Replaced belt and shifter and saw that the agitator was kind of loose so i removed it and took off the hub and found it was stripped as well replaced hub from truck stock ran a calibration and auto test and recommended customer not to overload to prevent issue from happening again. Opt test ok; used 1 W10528947 (HUB) from stock
We serviced a
MAYTAG WASHER
Model MVW6230RHW2
Near Cleveland, OH 44143
Corina B
Job Details: 05/17/2022
"CC that the unit is not working. Confirmed. Found the belt and guard on the ground. Replaced the cam, belt shifter and guard from t/s. Ran a manual spin and agitate. Ran a calibration. Advised cust 6-8 bath towels equals a full load. Opt test ok. ; used 1 W11239857 (BELT), 1 W10721967 (PULLEY), and 1 W11409708 (Shield) from stock"
We serviced a
KENMORE RANGE
Model 9114694990
Near Madison, OH 44057
Dan H
Job Details: 05/17/2022
"Installed new element, op test good"
We serviced a
WHIRLPOOL WASHER
Model RAX4232PQ0
Near Cleveland, OH 44110
Corina B
Job Details: 05/17/2022
Replaced the lock. Started a cycle. Opt test ok
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Middleburg Heights, OH 44130
Angel
Job Details: 05/17/2022
Cc that the door seal was coming off. Confirmed door seal was coming off on left top corner removed and installed new seal also explained and demonstrated the customer how to clean her filter because she did not know about it. Opt test ok.
We serviced a
FRIGIDAIRE DRYER
Model GLER341AS2
Near Columbia Station, OH 44028
Gabriel P
Job Details: 05/17/2022
"Found wired to thermal snap correct issue also add zoom spout on pulley,opt test ok"
We serviced a
MAYTAG DRYER
Model MEDX700XW0
Near Madison, OH 44057
Dan H
Job Details: 05/17/2022
"Installed new element and cleaned lint out, op test good"
We serviced a
WHIRLPOOL SXS REFRIGERATOR
Model WRS342FIAW00
Near Cleveland Heights, OH 44118
Jason N
Job Details: 05/17/2022
"Installed customer supplied water filter, purged gallon of water from system. Water dispense test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Willoughby, OH 44094
Joe O
Job Details: 05/17/2022
"Cc: hissing noise, steamCustomer showed video. Noise heard it unit in defrost. And mist is just steam from warm and cold air mixing. Customer stated no water has been seen. Unit functioning as designed. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Geneva, OH 44041
Dan H
Job Details: 05/17/2022
"Customer complaint of frost build up in freezer section and is not making ice, freezer section door is sealing, cycled ice maker , ice maker cycled, barely any water entered mold, found filter clogged, advised customer to change water filter, unit is operating as designed"
We serviced a
GE REFRIGERATOR
Model PGSS5PJXCSS
Near Painesville, OH 44077
Dan H
Job Details: 05/17/2022
"Installed new control, op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Willoughby, OH 44094
Dan H
Job Details: 05/17/2022
"Installed new gearcase, and pulley shield, op test good"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WML75011HZ10
Near North Royalton, OH 44133
Marie V
Job Details: 05/17/2022
"Verify warranty with BJ. Cc that the unit is making a noise when using the fan. The noise was not present at this point. Cust said that she verify that it was still making the noise before the appointment and it was, but now is not making the noise. Unit is working as desig. Op test ok"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Strongsville, OH 44136
Marie V
Job Details: 05/17/2022
Control is not available at lowes.. They cant find the part. Reordering control ; ordrng 1 W11419171 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Lakewood, OH 44107
Gabriel P
Job Details: 05/17/2022
"She needed to recalibrate back to normal,correct issue opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCK23FVSS00
Near Westlake, OH 44145
Gabriel P
Job Details: 05/17/2022
"Found lots of ice on evaporator steam ice found loose wire on heater,connected and heater turn on,opt test ok ; used 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Parma, OH 44134
Angel
Job Details: 05/17/2022
Cc that u it has an F8E4 error code. Confirmed unit has the float switch opened looked underneath and found tray full of water and the cause of it was the supply line leaking onto tray. Couldnt fix issue because the supply line was leaking on the a pressed on fitting from manufacturer unit will need new supply line. Explained issue to customer. Opt test ok.
We serviced a
WHIRLPOOL DRYER
Model GGW9200LL1
Near Bay Village, OH 44140
Gabriel P
Job Details: 05/17/2022
Ignitor getting 121 voltage but not turning on will need ignitor ordering ; ordrng 1 279311 (Ignitor)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GP0
Near Pepper Pike, OH 44124
Manny
Job Details: 05/17/2022
"Replaced tub, cant test unit because unit is in the garage and not hooked up. Customer kitchen is being remodeled, customer will test unit after kitchen is done."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Cleveland, OH 44144
Angel
Job Details: 05/17/2022
Cc that fuse on the fuse box keeps tripping. Checked power on unit and it was good looked at all fuses and thermostats on u it and were reading good did change the cut-off because seemed like unit was not cutting off properly. Looked at all wiring but could not find any issues called BJ and explained issue and asked me to see if the fuse on the fuse box was hot and it was also asked me to check the amperage the dryer is pulling and it was pulling 22amps unit is as designed BJ explained that if fuse is hot the fuse box is bad will need an electrician. Opt test ok.
We serviced a
FRIGIDAIRE RANGE
Model FPGH3077RFD
Near Lakewood, OH 44107
Corina B
Job Details: 05/17/2022
"CC that the unit is not heating to temp. Checked the igniter lights within 30 seconds. Heated the oven to 350* waited 20 minutes took temp. Temp is staying at 250*. Will need a control, sensor and potentiometer. Office to reschedule appointment ; ordrng 1 808751519 (Control) and 1 5304493649 (POTENTIOMETER) and 1 5304504897 (Sensor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
HOT POINT REFRIGERATOR
Model HTM18GCSARSA
Near Cleveland, OH 44102
Corina B
Job Details: 05/17/2022
"CC that the unit is not cooling correctly. Confirmed. Ff 40-50 Fz 0. Found the evaporator fan not on. Tapped the fan, started working. Will need a new fan. Customer can install part. ; ordrng 1 WR60X31522 (Evap fan), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDW00
Near Cleveland, OH 44104
Corina B
Job Details: 05/17/2022
"CC that the freezer light is flickering. Confirmed. Wiggled the door switch, still flickering. Replaced the light. Opt test ok"
We serviced a
JENN-AIR MICROWAVE
Model JMW2427DB00
Near Shaker Heights, OH 44120
Corina B
Job Details: 05/17/2022
"CC that the unit is not working. Confirmed. F2e0 stuck key. Reset the power. Tested the microwave and oven. Unit started to work. Cleared code. Advised cust if it happens again will need a new ui. Opt test ok ; ordrng 1 W11236895 (Ui), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Avon, OH 44011
Gabriel P
Job Details: 05/17/2022
Customer said is heating but burning food now call whirlpool tech line, they said to replace control cause f3e2 error comes on when sensor is new also broil is turning on intermittent customer said that he thinks is not the control is the new sensor so wants to try new sensor before replacing control ; ordrng 1 WPW10655845 (Control) and 1 W10833885 (Sensor)
We serviced a
WHIRLPOOL DRYER
Model WED4800XQ3
Near Broadview Heights, OH 44147
Marie V
Job Details: 05/17/2022
"Cc that the unit does not starts, confirmed. Verify power at the outlet. Good. Found thermal fuse open. Replaced thermal fuse. Verify air flow, No good, cleaned up the vent at the u it but for the hole vent I left number for cust to call and get the vent clear up. Op test ok; used 1 3392519 () from stock"
We serviced a
KITCHENAID WALL OVEN
Model KODE507ESS01
Near Shaker Heights, OH 44122
Manny
Job Details: 05/17/2022
"Cc that unit is not activating sabbath mode, ran test every component checks out, customer stated that when previous tech was here, she showed her how to activate sabbath in the unit, found sabbath mode off in the settings, turned on and set unit in sabbath mode, opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Cleveland, OH 44144
Angel
Job Details: 05/17/2022
Cc that unit is not cooling. Verified temps and found ff section at 68* and freezer at 50* looked in back of freezer wall and found it frosted up. Checked fan and fan was functioning steamed out all ice on evaporator and found thermistor not set on the right spot and one of the heaters wires came off the plug. Reinstalled wire to plug and set thermistor on right location. Explained to customer and let know to monitor it for now and if anything to give us a call back. Opt test ok.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Warrensville Heights, OH 44128
Corina B
Job Details: 05/17/2022
"Cust showed pop, sent pic. CC that the unit is not draining. Unit is not install under the cabinet. Confirmed. Found the garbage disposal knock out in. Removed the knock out. Drained. Opt test ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Parma, OH 44130
Manny
Job Details: 05/17/2022
"Cc unit leaking, ran test no leaks replaced heater, opt test ok advise customer to monitor unit and is she sees any leaks to give us a call back and well take another look."
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH05
Near Seven Hills, OH 44131
Marie V
Job Details: 05/17/2022
Replaced freezer light . Op test ok