We serviced a
WHIRLPOOL WASHER
Model WTW5200VQ2
Near Bedford Heights, OH 44146
Brian M
Job Details: 08/19/2022
Installed motor installed timer Timer knob broke while disassembling Needs knob ; ordrng 1 WP8566022 (knob)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cleveland, OH 44129
David R
Job Details: 08/19/2022
"Cc unit was leaking. Unit not leaking. Verified valves and filled tub up. Good, no leaks. Found service pointer for updated actuator. Replaced because spin was working but not agitate. Tested. Good. No error codes. Good. Op Test Ok. ; used 1 WPW10006355 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Eastlake, OH 44095
Dan H
Job Details: 08/19/2022
"Customer complaint that unit is not cleaning clothes, ran diagnostics no error codes found, started normal wash cycle, unit filled to normal water level and began washing, unable to duplicate the problem , unit is operating as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADW7
Near Brooklyn, OH 44144
David R
Job Details: 08/19/2022
Cc door just wont open all the way. Started a couple days ago. Broken pads on door. Replaced from t/s. Both sides. Good. Op Test Ok.; used 2 8268961 () from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Beachwood, OH 44122
Corina B
Job Details: 08/19/2022
Replaced the damper. Opt test ok
We serviced a
ELECTROLUX REFRIGERATOR
Model EI23BC65KS7
Near Beachwood, OH 44122
Corina B
Job Details: 08/19/2022
"CC that the unit is not making ice or dispensing water. Confirmed, found the water line frozen. Steamed out the waterlines. Found the filter cracked. Advised cust to replace the filter and check if there is water coming out. If not will need the housing. Lowered the top shelves. ; ordrng 1 240396002 (Filter housing), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
ELECTROLUX STACK W/D
Model FFEL3911QW0
Near Cleveland Heights, OH 44118
Jason N
Job Details: 08/19/2022
"Cc unit leaks underneath and will randomly not advance cyclesChecked for leaks under unit, ran normal wash cycle, found water spraying from inlet water valve inside unit. Unit will need inlet water valve replaced.; ordrng 1 137353500 (Inlet valve coil) and 1 5304508358 (Fill hose)"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB07
Near Cleveland, OH 44105
Joe O
Job Details: 08/19/2022
Cc: gaskets coming offReseated gaskets. Ensured the gaskets are sealing. Op test ok
We serviced a
KENMORE REFRIGERATOR
Model 596.72383411
Near Bay Village, OH 44140
Marie V
Job Details: 08/19/2022
"Cc that need refrigerator back up and running good. Took temps freezer is at 17* lost of frost all over freezer. Middle bin is broken, also top rails are broken as well. Ice buildup under bottom drawer on freezer and it broke liner. Showed cust pick. Gave estimate for things that can be replaced. Cust will not fix. ; ordrng 1 WPW10661886 (Screw) and 1 W10858802 (Center bin) and 1 W10850332 (Left bracket) and 1 W10858092 (Bracket), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV03
Near Brooklyn, OH 44144
Angel
Job Details: 08/19/2022
Replaced ice maker and ice box fan tested to make sure fan was functioning and icemaker cycled properly. Opt test ok.
We serviced a
ROPER WASHER
Model RAS7133RQ4
Near Bedford Heights, OH 44146
Brian M
Job Details: 08/19/2022
Installed coupler OP Test Ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Mentor-on-the-Lake, OH 44060
Dan H
Job Details: 08/19/2022
"Installed new door, ice maker water lin was a different size on new door used guest fitting to connect, op test good ; used 1 TJ80-56 (5/16' X 1/4' JOHN GUEST FITT) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Chardon, OH 44024
Corina B
Job Details: 08/19/2022
"CC that the unit is not draining. Unit was not hooked up to water or the drain hose. Replaced the drain pump and heater. Put water in the unit tested the drain pump, drained. Could not run the dishwasher. Opt test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF750SAYM0
Near Westlake, OH 44145
Marie V
Job Details: 08/19/2022
"Cc that the unit is not washing. Confirmed. Found motor getting proper voltage, unit will need new motor. Gave estimate . Cust said that he has extended warranty, that whirlpool said that they are good. Cust did not paid sc. ; ordrng 1 WPW10482502 (Motor pump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Rocky River, OH 44116
Angel
Job Details: 08/19/2022
Cc that the unit is rocking back and forth. Verified and unit was not leveled it was leaning from the rear left side leveled unit for customer and ran a auto test to make sure everything functions properly and it was spinning as should no banging around. Opt test ok.
We serviced a
KENMORE WALL OVEN
Model 790.413994
Near Chagrin Falls, OH 44022
Brian M
Job Details: 08/19/2022
Installed control OP Test Ok
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Mayfield Heights, OH 44124
Joe O
Job Details: 08/19/2022
Found new dispenser broken(someone write part broken on box). Used truck stock. Installed dispenser. Op test ok; used 1 W10861000 (DISPENSER-DISHWASHER) from stock
We serviced a
JENN-AIR REFRIGERATOR
Model JCB2059GES
Near Bratenahl, OH 44108
Manny
Job Details: 08/19/2022
"Recover refrigerant, replaced compressor, and filter charge with 145psi of nitrogen to check for leaks, pressure holding and no leaks detected evap is not needed since no leaks in system, placed in a 29in vacuum and holding for 15 minutes, charged with 5OZ of R134a pressure holding at 3 psi, good frost pattern on evap, in-unit is cooling, temps on arrival 82 in ff and 80 in fz, temps before leaving 50 in fz 62 in ff, unit is cooling advise customer to allow 24 hrs for unit to reach set temps, opt test ok"
We serviced a
MAYTAG WASHER
Model MHW8630HC4
Near Cleveland, OH 44103
Jason N
Job Details: 08/19/2022
"Cc unit not dispensing detergent Ran diagnostics cycle, verified detergent dosing pump is working. Adjusted concentration. Advised customer if more detergent is needed for larger loads, ensure the Extra Power button is on. Unit is working as designed."
We serviced a
KENMORE DRYER
Model 110.67032601
Near Painesville, OH 44077
Dan H
Job Details: 08/19/2022
"Customer complaint that unit is smoking, found cat food inside heating element, found mouse pee all over inside dryer, customer does not want dryer cleaned, customer is going to get a new dryer"
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Painesville, OH 44077
Brian M
Job Details: 08/19/2022
Cc of noise Found noise coming from idler Replaced using truck stock OP Test Ok ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Mentor, OH 44060
Joe O
Job Details: 08/19/2022
"Cc: doesnt turn onFound water in float switch. Cleared water tested. Unit filling, washing and draining. Op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FVMS01
Near Pepper Pike, OH 44124
Manny
Job Details: 08/19/2022
"Replaced optics, ran harvest test and ice maker harvest and fills, advise customer to allow 12-24 hours for unit to make enough ice, and replace bulb with TS# 8009 and no charge on bulb per JS, opt test ok took core for return.; used 1 8009 (APPLIANCE BULB) from stock"
We serviced a
WHIRLPOOL RANGE
Model GR445LXMS
Near Madison, OH 44057
Dan H
Job Details: 08/19/2022
"Customer complaint that oven is not working, found control lock on, turned off, unit is operating as designed"
We serviced a
MAYTAG WASHER
Model MHW5500FC
Near Fairview Park, OH 44126
David R
Job Details: 08/19/2022
Gasket was not put on correctly centered. Corrected. Tested. Good. Op Test Ok.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Berea, OH 44017
David R
Job Details: 08/19/2022
"Replaced drain pump. Ran diagnostics, good. All lines are good. No kinks. Op Test Ok."
We serviced a
WHIRLPOOL DRYER
Model WED4900XW2
Near North Olmsted, OH 44070
Angel
Job Details: 08/19/2022
Replaced motor and blower wheel tested unit. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Avon, OH 44011
Marie V
Job Details: 08/19/2022
Cc that the lights are not working. Confirmed. Replaced fresh food section light. Op test ok
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Chesterland, OH 44026
Jason N
Job Details: 08/19/2022
Installed motor/pump assembly. Ran diagnostics cycle in entirety. Op test good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near North Olmsted, OH 44070
Angel
Job Details: 08/19/2022
Cc that theres a black piece sitting in the bottom basket. Verified and found that it was the spray arm when i removed the spray arm to remove heater i set it in the basket and forgot to reinstall. Installed spray arm. Opt test ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near North Ridgeville, OH 44039
Marie V
Job Details: 08/19/2022
Replaced control. Op test okNo core for return.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS01
Near Amherst, OH 44001
David R
Job Details: 08/19/2022
Replaced control LED and main control. All lights are good and working. Used floor mat to pull unit out. Good. Op Test Ok.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KBL
Near Chagrin Falls, OH 44022
Brian M
Job Details: 08/18/2022
Cc soap dispenser not working Ran diagnostics test x2 could not duplicate a issue with soap dispenser unit is functioning properly at this time
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2665XEW6
Near Solon, OH 44139
Brian M
Job Details: 08/18/2022
Installed icemaker OP Test Ok
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Solon, OH 44139
Brian M
Job Details: 08/18/2022
Installed heater OP Test Ok
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBS0
Near Mentor, OH 44060
Dan H
Job Details: 08/18/2022
"Installed new heater, op test good"
We serviced a
GE RANGE
Model JB860DJ5WW
Near Willoughby, OH 44094
Dan H
Job Details: 08/18/2022
"Installed new element, op test good"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Cleveland, OH 44105
Jason N
Job Details: 08/18/2022
"Cc unit not cooling in ff sectionFound no airflow to ff section, evaporator frost over in freezer. Ran manual force defrost, heater circuit did not turn on. Steamed evaporator clear, checked all connections to defrost circuit. All connections look good, defrost element tested at 88.5 ohms. Unit needs control. Part not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 W11546690 (Control box)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Middleburg Heights, OH 44130
David R
Job Details: 08/18/2022
"Replaced control, heater, harness w thermistor. Ran diagnostics. All functions working. Good, give 24 hours to return to normal temps. 24-48 for full bin of ice. Op Test Ok."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Willoughby Hills, OH 44094
Dan H
Job Details: 08/18/2022
"Installed new heater, op test good"
We serviced a
KENMORE FREEZER
Model 1988101553
Near Seven Hills, OH 44131
Corina B
Job Details: 08/18/2022
CC that the unit is not cooling. Confirmed 55*. Plugged unit in compressor 1.43 amps. Leak in the evaporator. Non repairable.
We serviced a
ELECTROLUX FREEZER UPRIGHT
Model FFFH17F2QWB
Near Chagrin Falls, OH 44023
Brian M
Job Details: 08/18/2022
Cc unit keeps kicking off Found thermostat malfunctioning Advised on timer and thermostat replacement ; ordrng 1 5304518034 (Timer) and 1 5304513033 (Control) and 1 SHIPPING (shipping and handling)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Berea, OH 44017
David R
Job Details: 08/18/2022
Replaced thermistor and evap harness. Give 24 hrs for unit to adjust. Unit good. Op Test Ok.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Thompson, OH 44086
Dan H
Job Details: 08/18/2022
"Customer complaint that unit is not draining, confirmed, found debris in impeller removed, unit drained, op test good"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near North Royalton, OH 44133
Corina B
Job Details: 08/18/2022
Replaced the heater. Ran a calibration and a rinse. No leaks. Opt test ok
We serviced a
MAYTAG REFRIGERATOR
Model MBF2556KEB
Near Chagrin Falls, OH 44023
Brian M
Job Details: 08/18/2022
Cc no cool Found compressor windings open Needs sealed system repair ; ordrng 1 W10160407 (compressor) and 1 SHIPPING (shipping and handling) and 1 W10849442 (gasket-fip)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Rock Creek, OH 44084
Dan H
Job Details: 08/18/2022
"Installed new track, op test good"
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Rocky River, OH 44116
Marie V
Job Details: 08/18/2022
"Cc that using quick wash at the end unit shows it finished but still spinning slowly and theres a fan noise coming from the back. When open the door stops. Ran diag no error code. Ran auto test , pass. Ran a quick cycle. At the end unit shows finish and the drum spins both ways. Explain cust that unit does this to separate the clothes from drum after the spin. Unit is working as des at this point. Op test ok"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Olmsted Township, OH 44138
David R
Job Details: 08/18/2022
"Cc unit not drying completely or takes multiple times to dry, mentioned moisture inside unit as well. 2nd floor laundry room, 2-3 years old customer said. Pulled out unit to make sure no kinks in vent, good. Ran unit, took off vent, can feel dryer and vent getting hot and cycling normally. Looked outside at vent, do not see flaps moving. Let customer know most likely a vent issue. Have a vent cleaning company or themselves clean out. Unit checks good as of today, monitor after getting vents cleaned. Unit good. Op Test Ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Ashtabula, OH 44004
Dan H
Job Details: 08/18/2022
"Customer complaint that unit is not making ice and they need a shelf for fresh food section, installed new ice maker ,op test good , ordering shelf for customer to install ; ordrng 1 WPW10289497 (Bin), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model Lgus2642lf1
Near Bay Village, OH 44140
Marie V
Job Details: 08/18/2022
"Cc that the unit does not have dispense water or makes ice. Confirmed. Found ice maker needs replacement, is not cycling. Also found water line frozen at the door. Behind dispenser. Unit will need new door and ice maker. Cust will not fix ; ordrng 1 242026456 (Door) and 1 241798231 (Ice maker), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near North Olmsted, OH 44070
Angel
Job Details: 08/18/2022
Cc that unit was not cooling. Verified temperatures and ff section was at 66* and freezer was at -2* fan in freezer was working as well. Removed evaporator cover and found that the drain tube was clogged up. Cleared out all ice from vents and drain tube and duck bill on back of unit also had to raise the ff section door because it was tilting causing warm air to get into ff section as well. Opt test ok.; used 2 WP487576 (NYLON SHIMMING WASHER) from stock
We serviced a
WHIRLPOOL DRYER
Model CGM2745FQ0
Near Lorain, OH 44053
Angel
Job Details: 08/18/2022
Arrived at call and customer did not have the parts they took them home on accident. Spoke with MP and said I could schedule them for the end if the day 2-5.; schdld next appmnt for 8/18 THU 2-5
We serviced a
MAYTAG RANGE
Model MGR6600FZ2
Near Novelty, OH 44072
Brian M
Job Details: 08/18/2022
Installed side panel OP Test Ok
We serviced a
KITCHENAID RANGE
Model KOCE500ESS06
Near Chagrin Falls, OH 44022
Jason N
Job Details: 08/18/2022
"Cc unit oven not heatingRan bake and broil tests, no power to either element. Checked power at control board, found L2 relay and terminal burnt. Unit needs ACU control replaced. ; ordrng 1 W11179310 (ACU control)"
We serviced a
KITCHENAID REFRIGERATOR
Model krmf706ess01
Near Conneaut, OH 44030
Dan H
Job Details: 08/18/2022
"Installed new harness, op test good"
We serviced a
WHIRLPOOL DRYER
Model WED94HEAW0
Near Beachwood, OH 44122
Jason N
Job Details: 08/18/2022
"Cc unit leaves burn marks on clothes.Customer stated unit is getting hot and leaving burn marks on her clothing. Showed examples of what customer is talking about, looks to be rub marks left by the drum. Found the rear side of the drum is warped and now has a large gap on one side, clothing will be getting caught in this gap. Unit needs drum replaced. Part is not showing in stock at Marcone, office to contact customer with next service date.; ordrng 1 W10541657 (Drum)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Cleveland, OH 44111
Corina B
Job Details: 08/18/2022
CC that the ice maker is not working and the ff section is not cooling. Confirmed found the evap covered in ice. Put the thermistor in ice 45k ohms. Replaced the fan harness from surplus t/s. Opt test ok ; used 1 W11087438 (Fan harness) from stock
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Cleveland, OH 44102
Corina B
Job Details: 08/18/2022
"CC that the unit is not cooling. Confirmed. Fz 30 and ff 65. Found the evap cover in frost and ice. Ran diag heater turned on. Will need a new fan, thermistor and main control. Office to reschedule appointment ; ordrng 1 W11546609 (Control) and 1 WP2315549 (Fan) and 1 WP2169142 (Blade) and 1 W11546681 (Harness) and 1 WPW10384183 (Thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Cleveland, OH 44135
Corina B
Job Details: 08/18/2022
CC that the unit is not making ice and the doors are not even. Bin is half full of ice. Ran diag ice maker passed. Advised cust the ice maker will produce a full bin in 72 hours. Raised the ff door. Opt test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAAB
Near Lyndhurst, OH 44124
Brian M
Job Details: 08/18/2022
Cc of leak Found leak coming from sump housing Parts are NLA ; ordrng 1 W10567619 (sump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Highland Heights, OH 44143
Brian M
Job Details: 08/18/2022
Cc door says open Found door plastic caved in Put plastic square on to help hit switch OP Test Ok ; used 1 WP2177331 (DOOR SPACER) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYW02
Near Lorain, OH 44053
Angel
Job Details: 08/18/2022
Cc that ice maker was leaking. Took apart freezer and cycled ice maker and it was not leaking reassembled the freezer and looked in back and noticed it was leaking from the fill tube line by the clamp. Gave customer estimate and to get the line cut and reinstall it and stated that he will rather do it himself. Opt test ok.
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WML75011HZ0
Near Mayfield, OH 44143
Brian M
Job Details: 08/18/2022
Cc microwave damaged plate and support after running it empty Found unit to be alright but needs glass plate and support Customer to install no need to return ; ordrng 1 W11367904 (Tray) and 1 W11096343 (support) and 1 SHIPPING (shipping and handling)
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2408NW8C
Near Lorain, OH 44053
Angel
Job Details: 08/18/2022
Replaced drain pump tested unit. Opt test ok.
We serviced a
GE WASHER
Model GTW460ASJ2WW
Near North Ridgeville, OH 44039
David R
Job Details: 08/18/2022
"Cc unit wont stop draining. Stuck in drain mode. Unplugged 5-10 mins, called techline, techline said plug back in, 5-10 mins unit will stop draining and reset itself. It worked. Unit is now working properly. Going through a normal cycle. Let customer know. Unit is good. Op Test Ok.*** Control if needed in future. WH22X35137"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Lorain, OH 44053
David R
Job Details: 08/18/2022
"Cc unit can wash 1-2 times, then after display wont come on until they cut power for 5-10 mins then will work correctly. Noticed unit is hooked up to extension cord. Circuit tested is showing Open Ground. Called techline. Techline said Needs to be on its own circuit, no extension cord, needs to be grounded and properly polarized. Not installed correctly. Techline documented, SR 7734383308. Customer can call whirlpool if anymore questions but has to get those things fixed first."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Ashtabula, OH 44004
Dan H
Job Details: 08/18/2022
"Installed new control, op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Westlake, OH 44145
Marie V
Job Details: 08/18/2022
"Replaced control and sensor. Verify on diag, shows about 50%. Cust filled all the way. Shows 100%. Sensor and control working properly. Op test okBrought core for return"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Pepper Pike, OH 44124
Jason N
Job Details: 08/18/2022
"Cc unit not startingRan diagnostics, found codes f6e3 for no communication form ACU to MCU, and f0e1 for load in drum during clean wash cycle. Ran auto test cycle, unit would not advance to tumble. Unit needs main control. Part is not in stock at Marcone, office to contact customer with next service date. ; ordrng 1 W11322903 (Main control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Chesterland, OH 44026
Joe O
Job Details: 08/18/2022
"Went to install parts. Found flooring too high, cannot remove unit. Advised customer they will have to have a contractor or someone remove unit and contact us once removed to get rescheduled. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Mayfield Heights, OH 44124
Manny
Job Details: 08/18/2022
"Door came damaged and Found gap on liner on both sections, and unit is missing both plastic corners on top, Call wpl tl to report findings spoke to Andrew sent him pics he said try to fill the gaps with RTV, told this to customer and she lost her mind saying she wont accept it this is a new fridge and she doesnt want a unit patch up when shes a paying customer, I told her all I can do is what wpl tells me, so Im reordering the door and order RTV. Dont reorder door until we hear from customer or wpl. ordrng 1 LW10803941 (Door) and 2 W11573591 (Fillers)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Rocky River, OH 44116
Corina B
Job Details: 08/18/2022
Replaced the heater. Ran a calibration and started a cycle. No leaks. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Elyria, OH 44035
Marie V
Job Details: 08/18/2022
Cc that the unit started making a weird noise and that did not finished the cycle. Tuned unit on it entered float mode. Unable to get to diagnose. F8e6 f9e1 f0e5 f9e2 . Found drain pump was humming but not operating properly. I cleared out drain hose. Replaced pump from t/s. Ran calibration and auto test. Op test ok; used 1 W10876600 (PUMP-WATER) from stock
We serviced a
MAYTAG WALL OVEN
Model CWE550
Near Madison, OH 44057
Dan H
Job Details: 08/18/2022
"Customer complaint that upper oven is not heating, confirmed, element is good, control is not sending power, unit needs new upper oven thermostat, part is no longer available ; ordrng 1 7404P049-60 (Tstat)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Mentor-on-the-Lake, OH 44060
Jason N
Job Details: 08/18/2022
Cc unit leaking water Ran wash test with door panel off and lower kick plate off. Observed unit. Find unit starting to leak at diverter motor seal. Unit will need pump/motor assembly. ; ordrng 1 WPW10671941 (Pump/motor assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Westlake, OH 44145
Marie V
Job Details: 08/18/2022
"Cc that the unit stopped cooling on fresh food section and the back wall of freezer is full of frost again. Confirmed. Took temps 60* fresh food and 3* in freezer. Found evaporator thermistor in the suction line , by SP w11550688 it needs to be installed in cap tube side. Also found ice inside heater connectors. Isolated wires. And defrosted all ice of evaporator. Advice cust to allow 24 hours to reach normal temps. Op test ok"
We serviced a
GE REFRIGERATOR
Model ZISB36DYB
Near Painesville, OH 44077
Joe O
Job Details: 08/18/2022
Installed defrost timer. Unit is cooling. Advised customer to allow 24 hours for temps to adjust. Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Eastlake, OH 44095
Joe O
Job Details: 08/18/2022
Installed control. Tested. Op test ok
We serviced a
KENMORE WALL OVEN
Model 790.301794
Near Oberlin, OH 44074
David R
Job Details: 08/18/2022
"Took pics. Found mice nest, chewed through wiring. Thats what caused short in control. Repaired as much wiring as I could see. Replaced control. Ran bake and broil, good. Let customer know about mice nest. Unit is working, good. Op Test Ok"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBS0
Near Chagrin Falls, OH 44022
Corina B
Job Details: 08/18/2022
Replaced the control. Opt ng. Replaced the pump and motor from t/s. Ran a calibration. Opt test ok ; used 1 W11085683 (PUMP&MOTOR) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Mentor, OH 44060
Jason N
Job Details: 08/18/2022
"Cc unit not washing dishesRan diagnostics, found code 4-3 for wash motor not running. Verified power to wash motor at 119v. Replaced wash motor using customer supplied pre Id part. Ran wash test cycle, all functions passed. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Shaker Heights, OH 44122
Jason N
Job Details: 08/18/2022
"Cc unit making a loud vibration noiseCustomer stated unit is still making an intermittent loud vibration noise. Did not hear anything abnormal when arrived. Ran several diagnostics functions tests, no abnormal noises heard. Checked compressor lines, panels, nothing loose or touching. Observed unit for several minutes. Could not duplicate noise concerns at this time."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Painesville, OH 44077
Dan H
Job Details: 08/18/2022
"Installed new heater, op test good"
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Grafton, OH 44044
David R
Job Details: 08/18/2022
"Customer had POP. Bought within the last month. Ice building up around door. Ice building up behind and in front of evap cover. Not defrosting correctly. Brand new. Ordering control, thermistors, FZ door gasket, heater if needed ; ordrng 1 W11609466 (Harness) and 2 WPW10384183 (Thermistor)s and 1 W11613298 (Control) and 1 W10249196 (Gasket) and 1 W11562215 (Heater)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Lorain, OH 44052
Angel
Job Details: 08/18/2022
Cc that unit would not drain the clothes and washer was coming forward. Ran diagnostics and found an error code F0E5 off balance load. Noticed that the washer was leaning forward and the basket was completely leaning on the front of cabinet leveled unit to where it was centered ran a auto test and calibration and passed. Explained to customer that the unit is fine it was just going off balance because it was not leveled properly causing unit to go off balance and pausing unit leaving the clothes all wet and water in tub thinking it was not draining. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rootstown, OH 44272
Brian M
Job Details: 08/18/2022
Cc unit not starting Found unit to function fine in diagnostics but will not make selections outside of diagnostics mode Called whirlpool this is normal operation. Advised customer OP Test Ok
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611PFEA
Near Oakwood Village, OH 44146
Corina B
Job Details: 08/18/2022
CC that the ice maker is not working and the ff section is not cooling. Confirmed. Found the evap covered in frost and ice. Steamed out the evap drain hole clogged with ice. Put a copper line around the heater. Drain is clear. Cycled the ice maker. Opt test ok. No one is here to make payment
We serviced a
GE WASHER
Model GTW330ASK4WW
Near Richmond Heights, OH 44143
Joe O
Job Details: 08/18/2022
"Cc: not spinningFound error codes 26(out of balance) 31(out of balance). Ran drain and spin. Found belt slipping. Gear case leaking. Needs gear case, and belt; ordrng 1 WH38X27335 (platform trans asm k) and 1 WH01X27538 (belt drive)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Cleveland, OH 44112
Joe O
Job Details: 08/18/2022
"Cc: intermittently not coolingCustomer stated unit stopped cooling. Stated they unplugged unit and since plugging it back in, unit seems to be working. Stated they still wanted unit looked at. Found temps at 2 degrees in freezer, 40 degrees in ff section. Found no ice build up. Found unit in defrost. Thermistor reading in range. Could not duplicate issue. Unit functioning as designed. Op test okAdvised customer could have been a glitch in control."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Shaker Heights, OH 44120
Jason N
Job Details: 08/18/2022
"Cc unit not coolingFound both sections at room temperature. Checked compressor status. Compressor is running, very hot and only pulling 48w. Unit has refrigerant leak, will need sealed system repair. Parts and labor covered under KA 2-5 yr warranty. Compressor is not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 W11592010 (Compressor) and 1 W11109499 (Filter drier) and 1 W11291123 (Evaporator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT118FFFH08
Near Westlake, OH 44145
Marie V
Job Details: 08/18/2022
"Took POP, 8/11/22. Ask to swap doors. Called BJ. Is under 30 days continue. Swapped doors. Tested. Op test ok"
We serviced a
MAYTAG RANGE
Model MES5770AAC
Near Strongsville, OH 44149
David R
Job Details: 08/18/2022
Replaced switch. Found unit had element size switch. Customer mustve hit by accident. Unit is good. All functions good. Op Test Ok.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS04
Near Avon Lake, OH 44012
Angel
Job Details: 08/18/2022
Cc that they had frost in freezer section after they had a get together and had a lot of food in freezer. Verified and it looked like door was propped open around the bottom took apart freezer to clear out all frost and ice and did find a zip-lock bag with meat pinched around bottom of door also the drain tube was clogged with ice probably from warm air getting in cleared it out and steamed out seal recommended customer not to over pack freezer to avoid issue. Opt test ok.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Westlake, OH 44145
Marie V
Job Details: 08/18/2022
"Inspected panel with cust, looks good. Replaced panel also cust called because u it was not drying clothes. Tested unit and took temps when cycling, it was between 165* and 145*. From outside the vent on the home. Called whirlpool techline to document spoke with Robert, explain and all test and temperature cycling, unit is working as designed."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cleveland, OH 44106
Joe O
Job Details: 08/18/2022
"Cc: not advancing through cyclesFound error codes f8e1(long fill), f2e1(stuck key). Found low cold water pressure. Found house supply is good. Found belt stretched. Needs water valve and beltCustomers serial number did not match our records. Found good date on entitlement.; ordrng 1 W11210463 (valve) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Westlake, OH 44145
Marie V
Job Details: 08/18/2022
"Replaced panel. Tested unit, pass. Cust tried. Pass. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Cleveland, OH 44113
Joe O
Job Details: 08/18/2022
"Cc: not cooling ff sectionFound temps in ff section at 52 degrees, freezer at -16 degrees. Found control flickering when trying to enter diagnostics. Found thermistor reading out of range. Needs control and defrost thermistorCustomer does not want to repair at this time ; ordrng 1 W11353813 (Control) and 1 WPW10384183 (thermistor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR WALL OVEN
Model JJW9627AAW
Near Cleveland Heights, OH 44118
Joe O
Job Details: 08/18/2022
Cc: no powerFound blank display. Tested voltage to controls. Found unit is receiving proper power. No nothing working on keypad or display. Found displayboard is not receiving proper power from main control. Needs controlControl shows discontinued; ordrng 1 71003431 (Control(discontinued))
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS01
Near Cleveland Heights, OH 44121
Joe O
Job Details: 08/18/2022
Installed ice maker. Cycle. Op test ok