We serviced a
WHIRLPOOL RANGE
Model KSIB900ESS2
Near Shaker Heights, OH 44122
Jason N
Job Details: 08/12/2021
"Cc unit display number pad number doesnt work Customer stated the number 3 does not work on the number pad. Confirmed. Checked ribbon cable connections on display board and main control. Cables seated properly. Unit needs display panel. Part not showing in stock on Marcone site, office to contact customer with next service date. ; ordrng 1 W11034444 (Panel console)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGUB2642LF3
Near Cleveland, OH 44109
Dan H
Job Details: 08/12/2021
"Customer complaint of ice build up in freezer section and fresh food section and ice maker broke, found ice maker thermistor ripped off, found ice bin seals failing, found freezer section drawer tracks binding, found back of case coming apart and missing insulation, unit needs new freezer section drawer tracks, ice bin seal kit and an ice maker , back of cabinet and missing insulation cannot be repaired, customer does not want repair at this time; ordrng 1 5304491063 (Tracks) and 1 5303918784 (Seal kit) and 1 243297613 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Cleveland, OH 44106
Dan H
Job Details: 08/12/2021
"Customer complaint that unit is not heating, confirmed, unit only drawing .8amps, issue is on low voltage side, installed new control, op test no good , fuses all test good, found door switches open, installed new interlock switches, op test no good , ordering interlocks and control, part is out of stock so not scheduling return appointment ; ordrng 1 W11551761 (Switch) and 1 W11551558 (Switch) and 1 W10892389 (Cntrl), used 1 W11244490 (INTERLOCK SW KIT) from stock"
We serviced a
WHIRLPOOL WASHER DUET
Model WFW92HEFW0
Near University Heights, OH 44118
Dan H
Job Details: 08/12/2021
"Installed new user interface , op test good"
We serviced a
AMANA DRYER
Model DLG330RAW
Near Euclid, OH 44123
Dan H
Job Details: 08/12/2021
"Customer complaint that unit is not heating, started timed dry cycle, unit heated, unit is operating as designed, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Wickliffe, OH 44092
Dan H
Job Details: 08/12/2021
"Installed new ice maker , op test good"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Beachwood, OH 44122
Jason N
Job Details: 08/12/2021
"Set 3way valve to home position via test 4. Recovered refrigerant, installed sealed system parts. Pulled vacuum on system to 29in/hg for 15 mins, held vacuum, no changes to gauges. Charged system with 5.5oz of r134a. Low side pressure stable at 15 psi on ff section evaporator, unit starting to cool. Advised customer up to 24 hrs for unit to return to desired temps. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near North Royalton, OH 44133
David R
Job Details: 08/12/2021
"Cc unit not making ice. Had a different company out but cannot remember what was replaced. Went through diagnostics, icemaker giving E2 lost position error, water is getting to icemaker. Ordering icemaker ; ordrng 1 W11294907 (Icemaker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Gates Mills, OH 44040
Joe O
Job Details: 08/12/2021
Cc: ff door clickingFound ff door popping at hinge. Needs right side lower hinge and camHinge out of stock. Office to reschedule; ordrng 1 W11240748 (hinge-door) and 1 WPW10505294 (cam)
We serviced a
MAYTAG FREEZER UPRIGHT
Model MZF34X20DW04
Near Mentor, OH 44060
Joe O
Job Details: 08/12/2021
"Cc: leakingFound suction tube frozen over. Found temps in unit at 4 degrees. Unit not shutting down. Spoke with BJ, stated unit could potentially be running to long due to control, thermistor or evap fan being weak. Needs control, evap fan motor and thermistorControl and motor out of stock. Office to reschedule; ordrng 1 W11496887 (Control) and 1 WPW10384183 (thermistor) and 1 W11499658 (Evap fan motor)"
We serviced a
KITCHENAID RANGE
Model KFGD500EWH01
Near Mentor, OH 44060
Joe O
Job Details: 08/12/2021
Cc: lower oven not functioning properlyRan test bake. Could not duplicate issue. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Painesville, OH 44077
Joe O
Job Details: 08/12/2021
Installed air tower. Advised customer to monitor. Op test ok
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHG2251TF2
Near Painesville, OH 44077
Joe O
Job Details: 08/12/2021
"Recovered refrigerant, installed evaporator and drier. Put unit into 28 inch vac for 15 mins, recharged with 4.75oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok; used 1 Tjaf1200 (Process) from stock"
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model MVWB766FW2
Near Painesville, OH 44077
Jeff M
Job Details: 08/12/2021
Installed the new part op tested good. Lock
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Avon, OH 44011
Gabriel P
Job Details: 08/12/2021
"Replace all parts order,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF305ESS04
Near Painesville, OH 44077
Jeff M
Job Details: 08/12/2021
Installed the new part op tested good. Damper
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AES
Near Avon, OH 44011
Gabriel P
Job Details: 08/12/2021
User interface button not working but they no longer available cannot be fix
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Middleburg Heights, OH 44130
David R
Job Details: 08/12/2021
"Cc had questions about heating and had also fixed the rail clip that wasnt sitting right on. Corrected rail clip. Good. Turned rinse aid up to level 3. Ran a diagnostics, no error codes. Ran all the way through. Heater came on at end. Poured water on to show customer. Advised on using heated dry option along with rinse aid for heating results. Unit is good. Op test ok."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Olmsted Falls, OH 44138
David R
Job Details: 08/12/2021
Replaced actuator. Tested. Unit is spinning and agitating. Op test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW8500BW0
Near Avon, OH 44011
Gabriel P
Job Details: 08/12/2021
"Replace bleach dispenser and detergent dispenser,opt test ok"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Mentor, OH 44060
Jeff M
Job Details: 08/12/2021
Upon my arrival the machine would not turn on they had another service company out a re-diagnose the entire machine I plugged everything back in that was disconnected. The machine tumbles but does not heat. I checked all the fuses and heating elements it does need a timer everything checked good. Re-order correct part. ; ordrng 1 WPW10642928 (Timer) and 1 123 (Shipping)
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS6
Near Moreland Hills, OH 44022
Brian M
Job Details: 08/12/2021
"Cc unit not powering on Inspected control and UI found control burnt and wires to damaged to UI and to lower components Needs control UI and harness ; ordrng 1 W11035586 (cntrl-elec) and 1 WPW10481130 (panel-cntl) and 1 W10871222 (harns-wire), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Avon, OH 44011
Gabriel P
Job Details: 08/12/2021
Replace led light on freezer and found a functioning track shelf not allowing drawer to close ordering ; ordrng 1 W11225684 (Track)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Elyria, OH 44035
Gabriel P
Job Details: 08/12/2021
Found new shifter out from pulley replace for the original part from t/s also took pictures of pop is under one year warranty opt test ok ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KBS
Near Eastlake, OH 44095
Jeff M
Job Details: 08/12/2021
The unit is still leaking I noticed on the back of the sump motor its leaking past the seal needs a new sump motor assembly no ETA; ordrng 1 W11416362 (Sump)
We serviced a
MAYTAG DRYER
Model SDG4606AWW
Near Mentor, OH 44060
Jeff M
Job Details: 08/12/2021
installed the new part op tested good. Fuse I also shorten the vent so it would stop blowing fuses
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near North Ridgeville, OH 44039
David R
Job Details: 08/12/2021
"Had customer start a normal cycle with load in before coming out, said it leaks in the middle to end of cycle. Got here 15 mins remaining, rinsing part of cycle. Checked around at this point. No water on sides or underneath or back. Customer says leak is from the left front and intermittently happens. No water marks or anything as of today. Ordering fabric dispenser assembly with hose to see if anything is going on with that. ; ordrng 1 W11175629 (Dispenser)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAW0
Near Geneva, OH 44041
Jeff M
Job Details: 08/12/2021
Customer still having an issue with the machine leaking throughout the cycle. I inspected the spray arms for insane dispenser everything looks good needs a new door seal; ordrng 1 W11414078 (Seal) and 1 123 (Shipping)
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near North Olmsted, OH 44070
David R
Job Details: 08/12/2021
"Cc unit still rocking out of place, doesnt matter the load. With heavy load unit is also squeaking in agitate. Found unit is not leveled, moving from side to side. Adjusted feet in front and back. Sturdy and not moving. Put 6 bath towels in on bulk/sheets. Let unit run, wanted to see agitation. Slow and fast agitation working fine. Drain water out and ran a drain and spin. Drain and spin running and unit not moving around. Customer might also be over loading and or clothes might be to one side and not going in to adjust clothes. Squeaking noise coming from gearcase. No signs of anything leaking at this point. Tried to take off agitator and it was pretty hard taking off. Suspension rods already replaced. Recommend control replace as well along with gearcase and drive components. ; ordrng 1 W11161960 (Agitator) and 1 W10528947 (Hub) and 1 W11454734 (Gearcase) and 1 WPW10006384 (Belt) and 1 W10721967 (Cam) and 1 W11116594 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Cleveland, OH 44128
Brian M
Job Details: 08/12/2021
Customer had questions about the unit Answered customers questions OP Test Ok
We serviced a
SAMSUNG DRYER
Model DV40J3000EW/A2
Near Madison, OH 44057
Joe O
Job Details: 08/11/2021
"Cc: continuously runningFound heating element shorted. Needs heating elementCustomer does not want to repair at this time; ordrng 1 DC47-00019A (element12452), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS04
Near Wellington, OH 44090
David R
Job Details: 08/11/2021
Cc unit making noise. Found damper opening/closing making loud noises motor. Ordering. ; ordrng 2 WPW10594329 (Damper)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Strongsville, OH 44149
David R
Job Details: 08/11/2021
"Replaced icemaker. Went into diagnostics , cycled. Called for water. Good. Op test ok."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Beachwood, OH 44122
Jason N
Job Details: 08/11/2021
"Cc unit stopped cooling.Found unit temps reading 60 degrees in both sections. Compressor is running, plugged in watt meter. Compressor wattage reading 92 watt. Hooked up gauges, found filter drier shrader valve not screwed in fully, blew cap off when trying to remove. Fully seated Schrader valve. Added r134a to system, monitored wattage. Wattage steady at 145 watts, freezer section starting to cool. Advised customer to allow 24 hrs for unit to return to desired temps."
We serviced a
CROSLEY WASHER
Model CAW38125HW0
Near Cleveland, OH 44111
Jason N
Job Details: 08/11/2021
"Cc unit not draining Cust stated unit didnt drain. Now unit will not power on at all when plugged in. Plugged in unit. Main board powers on then clicks off. Pulled different components off board to check which one is causing board to power down. Found drive motor pulling board down, left unplugged. Ran diagnostics, found codes f1e1 for main control fault, f1e2 for motor control fault and f7e5 for shifter fault. Found drive motor is shorted. Unit needs main control and drive motor. Control board not showing in stock at Marcone, office to advise customer of eta of parts and reschedule.; ordrng 1 W11498193 (Main control) and 1 W10832724 (Drive motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model W4TXNWFWQ01
Near Painesville, OH 44077
Joe O
Job Details: 08/11/2021
"Cc: not cooling ff sectionFound temps in freezer at 8 degrees, ff section at 65 degrees. Found drain tube plugged, and venting to ff section frozen over. Needs drain cleared. Cleared drain tube, ice and vents. Advised customer to allow 24 hours for temps to adjust. Op test ok"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Mentor, OH 44060
Joe O
Job Details: 08/11/2021
Cc: long dry timesUnit has good heat and air flow. Found venting blocked. Needs venting cleared.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SHZ1
Near Mentor, OH 44060
Jeff M
Job Details: 08/11/2021
Installed the new part op tested good. Control and pump
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near North Royalton, OH 44133
David R
Job Details: 08/11/2021
"Cc unit making a scrapping noise, intermittently. Found noise coming from the warning sign label on the power cord. Removed. Tested. Good. Checked all fans and other components. Test good. Waited to see if noise would happen again. Good. Op test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Cleveland, OH 44114
Jason N
Job Details: 08/11/2021
"Recovered refrigerant. Installed seal system parts. Pulled vacuum on system to 29 in/hg, held vacuum, no change on gauges. Recharged system with 5.0oz of r134a. Frost pattern starting on evaporator. Replaced broken thermistor cover with new. Op test good."
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Cleveland, OH 44108
Jason N
Job Details: 08/11/2021
"Cc unit not draining out, just beeping.Ran diagnostics, found codes f5e3 for lid will not unlock, f5e4 for lid not opened between cycle and f7e5 for shifter failure. Unit needs lid lock. Replaced lid latch assembly using truck stock. Ran auto test, all functions passed. Op test good. ; used 1 W10810403 (Lid lock) from stock"
We serviced a
GE RANGE
Model JGB660SEJ4SS
Near Mentor-on-the-Lake, OH 44060
Jeff M
Job Details: 08/11/2021
Their units is not heating a test of the main control board is supplying 120 V to both bake and broil igniter both bake and broil igniter not igniting igniter ohmed out correctly needs a new gas regulator. Estimate only ; ordrng 1 123 (Shipping) and 1 WB21X33225 (Regular)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near South Euclid, OH 44121
Dan H
Job Details: 08/11/2021
"Customer complaint that upper rack fell off, found upper rack adjusters broken, unit needs new upper rack adjusters, installed new adjusters, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Mentor, OH 44060
Jeff M
Job Details: 08/11/2021
Installed the new part op tested good. Gasket I also readjust the door
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Broadview Heights, OH 44147
David R
Job Details: 08/11/2021
Replaced FZ led. Tested. All lights working. Good. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2258FEZ07
Near South Euclid, OH 44121
Dan H
Job Details: 08/11/2021
"Installed door switch, op test good"
We serviced a
MAYTAG DRYER
Model MGD6230HW0
Near Strongsville, OH 44136
David R
Job Details: 08/11/2021
"Cc unit not starting. Tested, door switch is good and activating. Found open thermal fuse. Other components check good. Replaced fuse from t/s. Tested. Good. Op test ok. ; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Cleveland Heights, OH 44121
Dan H
Job Details: 08/11/2021
"Customer complaint of f6e1 error code and door will lock and nothing else happens, ran diagnostics found f6e1(miscommunication between control and user interface ) error code, ran test cycle, door locked, unit did not start test cycle, door lock coils are open, unit needs new door lock; ordrng 1 WP8183270 (Lock), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG361LVD1
Near Lorain, OH 44053
Gabriel P
Job Details: 08/11/2021
"Found right left valve broken also missing cap ordering parts ; ordrng 1 WP9757218 (Valve) and 1 WP8273344 (Cap) and 1 WP8273103 (Cap), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
GE DISHWASHER
Model GSD2800G07
Near Burton, OH 44021
Brian M
Job Details: 08/11/2021
"Cc soap dispenser not opening Found cam jammed up Part is NLA WD16X310 ; ordrng 1 WD16X310 (cam,det.cup)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC400EWH00
Near Cleveland Heights, OH 44106
Brian M
Job Details: 08/11/2021
Cc of low flow Verified unit to have low flow with filter I do not and customer does not have a bypass cap Needs bypass cap ; ordrng 1 W11395888 (Bypass)
We serviced a
JENN-AIR WALL OVEN
Model JMW9527DAS
Near Cleveland Heights, OH 44118
Brian M
Job Details: 08/11/2021
"Cc unit giving error 4d21 Low spin speed Unit did not act up while in home but quoted for fan and control the 2 most likely parts needed Control looks to be discontinued ; ordrng 1 WP74008383 (fan- tange) and 1 WP74009716 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS00
Near Perry, OH 44081
Jeff M
Job Details: 08/11/2021
Installed the new part op tested good. Led lights
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Maple Heights, OH 44137
Brian M
Job Details: 08/11/2021
Cc unit not draining Found drain hose installed incorrectly the hose was backwards and wasnt allowing water to drain Fixed drain hose OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Maple Heights, OH 44137
Brian M
Job Details: 08/11/2021
"Installed fan , wires , thermistor and control OP Test Ok"
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258FEZ06
Near Beachwood, OH 44122
Joe O
Job Details: 08/11/2021
"Cc: dent in doorNeeds ff door, name plate, and screw plugsAdvised customer can take a few months to get door. Office to reschedule; ordrng 1 W11435345 (Ff door) and 1 WPW10612926 (nameplate) and 2 WP12246610 (plug-hndle)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Cleveland, OH 44135
Dan H
Job Details: 08/11/2021
"Customer complaint that unit is not filling with water, unit does nothing in cycle when started , valves open and close, unit needs new control, part is out of stock so not scheduling return appointment ; ordrng 1 W11543997 (Cntrl)"
We serviced a
KITCHENAID KITCHEN
Model KSEG700ESS3
Near Fairview Park, OH 44126
Dan H
Job Details: 08/11/2021
"Customer complaint that elements have dark spots and top is scratched and drawer handle is damaged , elements are normal, console is scratched, drawer handle is scratched, unit needs new user interface, handle, and end cap, part is out of stock so not scheduling return appointment ; ordrng 1 W10915661 (Ui) and 1 W10555937 (Cap) and 1 W11104399 (Handle)"
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Madison, OH 44057
Jeff M
Job Details: 08/11/2021
Customer showed me the noise that they were hearing it was very odd rattling noise I took the machine apart could not find an issue reassembled the unit and it tested good the noise did not come back
We serviced a
MAYTAG WASHER DUET
Model MVWX655DW1
Near Conneaut, OH 44030
Jeff M
Job Details: 08/11/2021
customers was hearing a whistling sound coming from the unit. I was not able to duplicate the issue
We serviced a
KITCHENAID WALL OVEN
Model KOCE500ESS11
Near Strongsville, OH 44149
David R
Job Details: 08/11/2021
"Replaced broil element, found old one had cracked and shorted out. Tested bake 350*, preheat took about 10-15 mins. Unit is good. Op test ok."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Conneaut, OH 44030
Jeff M
Job Details: 08/11/2021
Installed the new part op tested good. Actuator
We serviced a
IKEA DISHWASHER
Model IUD8555DX3
Near Bay Village, OH 44140
David R
Job Details: 08/11/2021
Replaced Ui. Tested. All functions and options are working. Op test ok.
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258XEW4
Near Lakewood, OH 44107
Dan H
Job Details: 08/11/2021
"Customer complaint that unit is not defrosting, fresh food section temperature at 39 degrees freezer section temperature at 1 degrees, found frost build up in freezer section, found top of seal on freezer section door ripped unit needs new freezer section door gasket ; ordrng 1 W10443315 (Seal), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Bay Village, OH 44140
David R
Job Details: 08/11/2021
"Cc unit leaking from front or sides. Took off bottom panel. Saw right side sitting back a little more and cabinet seal is not sitting correctly on into. Corrected position and also took off door seal and put back on to make sure that was sitting correctly. Adjusted feet to same height. Running cycles to see if any leaks. Took about 20 mins and started leaking from left side. Could be worn gasket. Gave estimate to customer, customer paid SVC only. Do not order parts ; ordrng 1 W11177741 (Gasket), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Lyndhurst, OH 44124
Joe O
Job Details: 08/11/2021
"Cc: not cooling properly ff section, frosting up behind drawers in ff sectionFound temp in ff section at 54 degrees. Found frost build up behind drawers. Ohmed out ff evap thermistor from control. Found thermistor reading 30.1k ohms. Ohmed out ff thermistor. Reading 4.6k ohms. Thermistor reading correct. Needs controlCustomer stated unit is under warranty and they are calling whirlpool. Advised if customer they have to get a dispatch or authorization sent to us from whirlpool. Advised customer office will contact if no dispatch or authorization is sent through.; ordrng 1 WPW10226427 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE RANGE
Model C2S900M2N1S5
Near Wickliffe, OH 44092
Joe O
Job Details: 08/11/2021
"Cc: long bake times, not heating properlyRan test bake. Unit functioning as designed. Average temp 351 degrees. Op test ok"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB06
Near Cleveland, OH 44112
Jason N
Job Details: 08/11/2021
"Cc unit not cooling Customer stated unit hasnt cooled for a month. Plugged in unit, let run for several minutes. No frost pattern on evaporator. Compressor only drawing .6a. Unit has refrigerant leak, will need sealed system repair. All aluminum system, make sure to send lok-ring certified tech. ; ordrng 1 W11407409 (Evaporator) and 1 W11209866 (Compresser) and 1 WPW10143759 (Filter drier)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Avon Lake, OH 44012
Gabriel P
Job Details: 08/11/2021
"Replace all parts from service pointer for this common issue on this unit,opt test ok"
We serviced a
AMANA WASHER
Model NTW4516FW1
Near Cleveland, OH 44102
Dan H
Job Details: 08/11/2021
"Installed new motor, op test good"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Cleveland, OH 44102
Dan H
Job Details: 08/11/2021
"Customer complaint that unit is not drying clothes, unit is heating, good air flow outside, unit is operating as designed, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Avon Lake, OH 44012
Gabriel P
Job Details: 08/11/2021
Replace pressure regulator it got better but still stay on for 2 to 3 seconds call tech line spoke to Kathy also the call when dead and she didnt reach back so I had to call whirlpool tech line back spoke to chris gave him old file number and he look at it and had me send video through service matters and he will send information over to engineer to evaluate
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017HZ4
Near Streetsboro, OH 44241
Brian M
Job Details: 08/11/2021
Cc bulb broke off Found base stuck inside with silicone holding it in Removed base Advised customer on bulb replacement
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS08
Near Avon Lake, OH 44012
Gabriel P
Job Details: 08/11/2021
"Found service pointer about crisper freezing ordering parts needed ; ordrng 2 W11116065 (Gasket)s, used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS00
Near Avon Lake, OH 44012
Gabriel P
Job Details: 08/11/2021
Found error code on ice maker e 1 no cooling and fan was not turning on also ice maker not moving when running test is getting proper voltage ; ordrng 1 W10846539 (Fan) and 1 W11294907 (Ice maker)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHB0
Near Aurora, OH 44202
Brian M
Job Details: 08/11/2021
Cc unit not starting Reset power Unit started working Advised to watch
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADE0
Near Kingsville, OH 44048
Jeff M
Job Details: 08/11/2021
Installed the new part op tested good. Sump and drain
We serviced a
MAYTAG WASHER
Model MHW3505FW
Near Andover, OH 44003
Jeff M
Job Details: 08/11/2021
The center bolt holds everything together the head has snapped off. ; ordrng 1 W11253212 (Bolt)
We serviced a
FRIGIDAIRE RANGE
Model FGF368GQJ
Near Geneva, OH 44041
Jeff M
Job Details: 08/11/2021
The units ignitor has failed. ; ordrng 1 5304506545 (IGNR) and 1 123 (Shipping)
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Avon Lake, OH 44012
Gabriel P
Job Details: 08/11/2021
Found door damage re ordering ; ordrng 1 W11385801 (Door)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Cleveland, OH 44102
Dan H
Job Details: 08/11/2021
"Customer complaint that unit is leaking, found boot torn, unit needs new boot; ordrng 1 W11314648 (Boot)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near North Ridgeville, OH 44039
David R
Job Details: 08/11/2021
Replaced sleeve friction. Tested. Good. Op test ok.
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW1
Near Chagrin Falls, OH 44023
Brian M
Job Details: 08/11/2021
Cc unit not draining Found wires not installed to pumpInstalled wires OP Test Ok
We serviced a
JENN-AIR COOKTOP ELE
Model JGD8345ADB
Near South Euclid, OH 44121
Jason N
Job Details: 08/11/2021
"Installed spark module. Tested all burners, good spark and ignition. Op test good."
We serviced a
KITCHENAID RANGE
Model KGRS303BSS1
Near Chardon, OH 44024
Joe O
Job Details: 08/11/2021
Cc: broiler not working when oven is hotRan test broil. Found broil electrode burned and not sending spark to burner. Needs electrode; ordrng 1 WPW10333842 (igntr-oven)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Elyria, OH 44035
David R
Job Details: 08/11/2021
Cc unit not making ice or icemaker not caring for water. Checked and found icemaker not cycling on its on. Replaced with t/s. Tested and icemaker cycled by itself and called for water. Give time for ice to drop. Op test ok. ; used 1 WPW10300024 (ICE MAKER) from stock
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Eastlake, OH 44095
Dan H
Job Details: 08/11/2021
"Customer complaint that unit sometimes just goes to done instead of completing cycle, confirmed, unit needs new control, part is out of stock so not scheduling return appointment ; ordrng 1 W11481108 (Cntrl)"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near Highland Heights, OH 44143
Jason N
Job Details: 08/11/2021
"Cc unit oven door not closing all the wayCustomer stated oven door will not always close all the way, will have to give it a push sometimes, and they feel heat is escaping. Opened and closed door several times, door closed and contacted door switch properly. Ran bake test to 350 degrees, good preheat time, no heat escaping from door seal. Open and closed door again several more times. Door will not depress door switch fully intermittently causing oven light to stay on. Light push to door will depress switch fully. Added shims to inner door panel, upper screws. Ran bake test and retested door close, when oven is hot, door will still intermittently depress door switch. Called wp techline, Brian. Sounds like thermal expansion, try replacing inner door panel to start.; ordrng 1 W11334152 (Inner door frame), used 2 487576 () from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5500XW0
Near Pepper Pike, OH 44124
Brian M
Job Details: 08/11/2021
"Cc unit not washing or spinning Found oil all over gearcase and capacitor damaged Needs capacitor and gearcase ; ordrng 1 W11132267 (gearcase) and 1 W10804664 (capacitor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Avon Lake, OH 44012
Gabriel P
Job Details: 08/11/2021
"Replace both doors,opt test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Grafton, OH 44044
Gabriel P
Job Details: 08/11/2021
"Replace heater,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET8CHMXKQ4
Near Madison, OH 44057
Dan H
Job Details: 08/10/2021
"Customer complaint that unit is leaking found evaporator drain tube clogged, cleared , op test good"
We serviced a
WHIRLPOOL STACK W/D
Model WFW70HEBW2
Near Geneva, OH 44041
Jeff M
Job Details: 08/10/2021
I put the unit in diagnostics mode it had a water level sensor code. I cleared the code took it on diagnostics ran test cycle I was not able to duplicate the issue it did blow through the sensor hose most likely debris inside the hose
We serviced a
GE WASHER
Model GFW650SPN0SN
Near Perry, OH 44081
Jeff M
Job Details: 08/10/2021
The unit is still not dispensing softener. I called GE Tech Line he explained to me that this machine does not have a water softener valve. How it works is the bleach water valve in the main cold water valve are opened at the same time and forced into the dispenser at an angle allowing it to flow the water on a new path into the softener dispenser. Needs a new set of water valves the main control board was not needed; ordrng 1 WH23X29553 (Water valve)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model PLHS267ZDB4
Near Madison, OH 44057
Dan H
Job Details: 08/10/2021
"Customer complaint that unit is leaking, found evaporator drain tube clogged, cleared, op test good"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Fairport Harbor, OH 44077
Dan H
Job Details: 08/10/2021
"Customer complaint that unit is noisy and is not spinning properly, ran diagnostics found f7e6(motor fault) error code, found new style shifter disconnected from cam, unit needs new shifter; ordrng 1 W10913953 (Shifter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Mentor, OH 44060
Dan H
Job Details: 08/10/2021
"Customer complaint that unit is not dispensing ice, found ice jammed in chute , cleared, op test good"
We serviced a
KITCHENAID DBL WALL OVEN
Model KEBS208SBL00
Near Chesterland, OH 44026
Joe O
Job Details: 08/10/2021
Installed element. Ran test bake both ovens. Customer wanted to ensure oven is calibrated correctly.
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055DRM00
Near South Euclid, OH 44121
Jason N
Job Details: 08/10/2021
"Cc unit still leaking, ice maker not working.Found excessive condensation in freezer section causing leakage from bottom of door. Bottom trim plate is interfering with bottom of door. Door may not be closing up completely all the time. Cleaned frost and condensation from freezer. Ran manual ice maker harvest, ice maker indexed properly and filled mold with water. Raised freezer door up to clear bottom trim plate."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Cleveland, OH 44103
Jason N
Job Details: 08/10/2021
"Cc unit not running, will not start cooling. Customer stated unit is not turning on. Plugged in unit, found unit cooling is turned off. Turned cooling on, unit fans and compressor running. Unit is starting to cool. Unit is working as designed. Advised customer to allow 24 hrs before stocking unit."