CC that there is a loud noise in the spin. Confirmed. Found the bearings are worn. The lid is broken. Will need a new lid and bearings. Lid is nla. ; ordrng 1 W10435302 (Bearing) and 1 8565267 (Lid)

"Cc that the unit will not pass rinse. When arrived unit was flashing in rinse, canceled cycle and ran diag, error code F2E1 stuck Key, F7E1 basket speed fault, ran auto test, unit did not agitate, or spin, it just humming. Unit will need new capacitor.; ordrng 1 W11158830 (Capacitor)"

Parts Is not whats needed it will need a control kit w11533211 all test when good and found service pointer on controls but they are no where in the country customer will call whirlpool for concessions and to see if they can expart the part also took new part for return ; ordrng 1 W11533211 (Control kit)

Cc that unit is rattling and loud. Confirmed unit is vibrating a lot. Took apart unit and checked blower wheel and was full of lint causing it to go off balance and vibrating. Cleaned out all lint and replaced all parts tested unit and sounds and works as should. Opt test ok.

"Installed new power nuts and wheel, op test good"

Cc ice is not breaking apart Found ice to be stuck together coming out of icemaker Replaced icemaker Advised to watch

Cc of washer still leaking Found water traces on the outside of soap dispenser Seems to be leaking from around seams Reordering soap dispenser ; ordrng 1 W11524103 (Drawer) and 4 WP8534022 (screw)s

Installed filter head Can not confirm operation water is shut off Advised customer on replaced valve ; used 1 SHIPPING (shipping and handling) from stock

CC that the dryer does not dry the clothes has moisture on the door and the vent. Confirmed. Can not checke the vent due on top of the roof. Removed the vent had water inside the vent. Turned the dryer on for 30 minutes with wet towels. Towels came out dry. Advised cust to call dryer vent wizard to have the vent cleaned. Opt test ok

Replaced icemaker. Ran harvest and called for water. Unplugged for 5 mins to reset codes. Good. Give time for unit to cool then drop ice. Op test ok.

Customer said expert appliance show up and put icemaker today that he dont need service

"Found a defective shifter replace,opt test ok"

Installed control and dsi board. Ran test bake and broil. Op test ok

"Replaced heater. Ran diagnostics test, good. Op test ok"

"Cc that when you try to start the cycle it will not let you. Confirmed. Ran diag found error code F2E1 UI stuck button. Ran test for UI ,pass. Removed panel and verify VDC coming in to UI has 4.9VDC. Pass. Unit will need new UI.; ordrng 1 W11112656 (Ui)"

"Cc unit right side door not closing correctlyConfirmed unit RH ff door pops when closing. Installed cam and closer, op test no good, issue still remains. Found hinge pin is rotating with door causing cam to be out of proper orientation when door closes. Unit needs RH bottom door hinge.; ordrng 1 W11240748 (Bottom door hinge right)"

Found ignitor dirty and a little corrosion clean and sand ignitor then put back together and unit start working as design ; used 1 SENIORDISCOUNT (senior discount) from stock

"Customer complaint that unit is not washing, started normal wash cycle, unit filled and began washing, ran drain and spin cycle, unit spun, drain pump is working, unable to duplicate the problem , unit is operating as designed"

"Cc unit door not staying closed Confirmed door unit door is not latching properly, door latch checks good. Feels like the door hinges may be warped. Ordering door hinges.; ordrng 1 WP8534854 (Left hinge) and 1 WP8534853 (Right hinge)"

"Cc: range light not working, not heatingFound unit pulling 14.3 amps. Found no bulb in socket. Needs magnetron, diode, and bulbMagnetron out of stock. Office to reschedule; ordrng 1 8206232A (lamp 40 watt) and 1 W11493410 (Magnetron) and 1 W11256462 (diode)"

Installed new legs

Cc unit FZ getting frost inside. Saw Amal gap on top. Heated up gasket to reform. Good. Leave closed for 15 mins. Good. Op test ok.

"Cc unit display not coming on. Control sending 5vDC to diary board. Fuses check good. Ordering display control assembly ; ordrng 1 DC92-01736A (Display control), used 1 SHIPPING (shipping and handling) from stock"

Cc of frost build up Found bottom right of gasket not sealing Adjusted gasket OP Test Ok

"Replace shifter,opt test ok"

Installed door. Tested. Op test ok

"Cc: interior ceramic coating chipping offFound in upper over ceramic coating chipping off. Spot is roughly 2 1/2 in length and 1/2 wide. It is part of the liner, cosmetic issue, it does not effect operation, and liner is not replaceable. Called whirlpool tech line. Whirlpool having phone system issues. Could not contact Techline. Spoke with BJ, he stated to write it up. Advised customer to contact whirlpool consumer and advise it is not a replaceable part."

Cc that unit is not making ice and leaking water. Unit is making ice but small cubes of ice because the main line for the ice maker in the dual inlet valve cracked tried to fix issue but valve is not sealing the line properly and keeps leaking when ice maker is calling for water will need valve replaced. Gave estimate to customer and said she will wait for now and if she decides to continue fix she would call the office back. Do not order parts.; ordrng 1 WPW10341320 (Valve) and 1 WPW10279882 (Tube)

"Cc that unit was not working properly and had a smell like something burning. Ran diagnostics and found error code F7E6 motor fault, also did a manual agitation in diagnostics and found that the agitation was not functioning. Looked under washer and shifter was out of place which unit from trying to agitate but not being able to starts to have that burning smell replaced with new shifter ran calibration and auto test and passed unit working as designed. Opt test ok. Tried calling safety a few times but call would not go through.; used 1 W10913953 (ACTUATOR) from stock"

"Cc UI is not making proper selections and not working properly Found 10 UI mis communications errors Advised on UI and control replacement Customer is 3 months past parts warranty he will call whirlpool to see if they will still cover ; ordrng 1 W10915661 (panl-cntrl) and 1 WPW10453975 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"

"Replace control and sensor,opt test ok"

Replaced the housing. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock

"CC that there is a fault code of f5. Confirmed. Unit would not go into diag. F5 would flash. Replaced the latch from t/s. Ran diag cleared the codes. Ran a calibration. Started a drain and spin. Opt test ok. ; used 1 W10810403 (LID LATCH), and 1 SENIORDISCOUNT (senior discount) from stock"

"Cc unit keeps sparking, verify that unit will keep sparking, Customer will contact wpl for a concession, we will order parts after authorization from wpl. Unit will need a spark module and switch harness.; ordrng 1 WP8286686 (Switch harness) and 1 WP8286828 (Spark module), used 1 SHIPPING (shipping and handling) from stock"

"Cc: not washingFound unit is filling, sump receiving proper power. Unit is not washing. Needs sump assemblyCustomer does not want to repair at this time ; ordrng 1 W11087376 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"

Cc unit is freezing up in fridge section Found ice build up From previous experience this is an issue with thermistor and fan Needs thermistor abs fan kit ; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll)

Replaced the ice maker. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock

CC that the heat never shuts off or the timer. Confirmed. Found the heater welded to the cabinet. Found the back panel dented. Took pictures. Replaced the heater from t/s. Opt test ok. ; used 1 279838 (ELEMENT) from stock

"Cc unit not operating, ran diagnostics and found error code F7E4 for Basket Re-engagement Failure. And F6E3 for Communication Error: ACU Cannot Hear MCU clear codes and ran diagnostics cycle when unit get to spin part basket spins really slow. Took rotor off and found some deterioration, Try engaging the shifter through diagnostics and wont engage.; ordrng 1 W10734521 (Slider) and 1 W10915701 (Rotor) and 1 W11419171 (Control)"

Installed gasket. Gasket is sealing. Op test ok

Cc unit not getting cold water Found valve not opening Replaced valve Ran test OP Test Ok

"Cc unit not draining. Found drain plug on disposal not knocked out. Removed. Ran diagnostics, unit is good. Op test ok."

"No serial number sticker on unit. Cc unit starts and shuts off a few seconds later and light start blinking, ran normal cycle and watch unit for 20 mins, still running, unit fill, wash and drain as it should. Cant duplicate issue, explain to customer that since there is no S/N sticker there is no much we can do if we need to order parts. Unit is working properly"

"Installed control. Found unit not sensing lid. Ohmed out latch, found latch failed. Needs latch and strike; ordrng 1 W11394572 (Latch) and 1 W11457841 (Strike)"

CC that the time and the sound does not work. Confirmed. Ran diag no codes. Reset the control. Was able to set the time and sound. Opt test ok.

Installed freezer door OP Test Ok

"Cc unit FF top shelf items are freezing in front of damper. Took temps of each shelf in FF, ranging from 37-39* at this time compressor and FZ are running. Took temps in FZ ranging from 0- -1. Temp bars for FF set at 2 bars, FZ set at 3 bars. Checked and bottle of water is frozen on top shelf but also is right in front of air circulation, causing whatever is in front of diffuser will freeze. In owners Manual also else temp too cold, refrigerator side. Let customer know thats the way the Refrigerator is set up, FF gets cold air from FZ. So if something is in front of diffuser, blocking air circulation, can cause to freeze up. Went into diagnostics, all checks pass on sensors. Checked voltage and getting correct voltage where its suppose to. As far as components wise, all check in order and working correctly. Unit is working as designed. Just cannot block air flow circulation, turning and adjusting temp controls as well can help. Called techline to document. Went over everything done, went over findings today. Techline said to make sure no items are blocking diffuser, cold air directly from FZ, keep temp settings on control 2 or 3 bars. Customer to also read use and care guide if needed. Unit is good. Op test ok."

"Cc unit not cooling. Temp in FF 70, FZ 50. Found cooling off was on. Let customer know. Said have kids in the house. Most likely was turned on by accident. Went into diagnostics, checked components. Fans coming on, compressor coming on. Give 24 hours to cool back down to normal temps, 24-48 hours for ice. ; used 1 SENIORDISCOUNT (senior discount) from stock"

"Cc unit door will close, if closed will open back up through cycle. Customer had this delivered in May 6th, was swapped out by Best Buy because they couldnt fix it. Customer had POP, took pic. Good. Replaced latch and striker kit. Tested, good. Advised of not slamming door. Op test ok. ; used 1 279570 (LATCH) from stock"

Installed water valve. Tested. Op test ok

Installed blower fans. Ran test bake on both ovens. Op test ok

"Customer complaint of squealing noise, confirmed, unit needs new pulley and rollers, installed new dryer repair kit, op test good ; used 1 4392067 (DRYER REPAIR KIT) from stock"

"Installed new control and user interface , op test good"

Replaced seal on right hand side door and steamed out fro proper fitment and seal around cabinet. Opt test ok.

"Installed new console, op test good"

"Cc that unit will work fine in timed dry but nit when sensing clothes will still be wet. Did the test for the moisture sensors and passed also checked the resistance on the thermistor on the exhaust housing and was a little off. Called BJ to get his opinion and said to order control, moisture sensor harness, thermistor and thermostat to cover all parts that could be malfunctioning. Ordering parts.; ordrng 1 WP8577274 (Thermistor) and 1 WP3391912 (Thermostat) and 1 WPW10298258 (Harness) and 1 W11526014 (Control)"

Check wires on light they good need module ordering also advise customer not to put anything in front vent cause other wise air flow will not circulate around unit and things start to freeze and also to make sure seal on ice box is not crooked and make sure is straight ordering part needed ; ordrng 1 W10632157 (Housing led) and 1 W11527432 (Led)

Replaced bottom door seal and leveled feet a little more and ran unit for about 20 minutes and no leaks were detected. Opt test ok.

"Same continuous issue, CC door seal will not stay on or when pulling out/ pushing in top rack, will grab onto seal and pull it off. went over upper rack hitting and grabbing onto the door seal, techline suggested replacing the top rack adjusters and upper rack and glides, if still having issues then recommend replacement of the entire tub. ; ordrng 1 WPW10350382 (Rack) and 1 W11259785 (Left track) and 1 W11259786 (Right track) and 1 WPW10546503 (Adjusters)"

Cc unit not completing cycles Found error for long fillFound hot water not on Turned hot water on ran test cycle OP Test Ok Advised on water flow

"Cc that unit is not making ice and bin was hard to pull. Verified and bin was stiff because of moisture buildup on track fixed issue and ice maker can not find home position tried to manually jump ice maker and tried to reset it but would not cycle will need ice maker replaced. Ordering part, office to reschedule part is out of stock.; ordrng 1 D7824706Q (Ice maker), used 1 SHIPPING (shipping and handling) from stock"

"Installed new thermal fuse, op test good"

"Part was not needed fix issue with unit, opt test ok returning part"

"Customer stated they called and canceled service, because washer is working"

Cc that oven is not working. Confirmed tried to preheat oven to 350* and would not ignite used my watt meter to test the amperage on the igniter and was only pulling 2.54amps igniter is weak will need igniter replaced. Left as estimate for now till they get the receipt situation resolved. Opt test ok.; ordrng 1 W11176454 (Igniter)

"Found fitting on water line not install properly try fixing issue so far no leaks,opt test ok"

"Cc that the unit is making a noise when agitating. Ran diag no error code , found cam stripped. Replaced cam and shifter from T/S. Calibrated unit, tested unit. Op test ok; used 1 W10721967 (PULLEY), and 1 W10913953 (ACTUATOR) from stock"

"Cc unit not turning on Found door switch lever broke. Unit needs door switch. Replaced using truck stock. Ran dryer op test, good operation and heat. Op test good. ; used 1 WPW10569603 (DOOR SWTCH) from stock"

"Cc unit not workingCustomer stated she started the unit for a cycle, the door locked and it stopped right there. Found unit door locked. Would not go into diagnostics. Power cycled unit for 1 minute. Unit unlocked. Ran diagnostics, found code f8e1 for low fill. Ran diagnostics cycle, all functions passed. Started quick wash cycle, unit filled with water, locked door and tumbled. Could not duplicate a non function issue at this time."

"Cc that the unit is leaving white residue the clothes. Started a quick cycle and let unit run for a while, started to have bubbles without detergent, no white things arround water , opened top cus cleaned up , explain cust that run a few cycles with white vinegar 2 cup to get as much as detergent residue out. Even if using 1-2 tablespoons theres residue from previous owner. Cust will use vinegar to clear that out. Op test ok"

"Unit is not installed, no screws on the side, when you open the door the unit moves. Replaced ui tested good. Brought core for return"

"Cc that the floor under unit is burned. Took pics, called tech line. Had to call safety, told me that tell cust to call company to verify if floor meets heat resistance. But 7nit is working as designed. Cust will call safety and warranty."

Replaced both electronic controls but still need control box since was sent wrong. Ordering control box. Took cores and wrong part for return.; ordrng 1 W10798005 (Control box)

"Cc that when they shut the water for the house the washer drips water and it gets full and that the agitator is not working properly. Water is turned on right now, no water dripping from valve also found that agitator and cam are stripped. Unit will need new agitator. Explain cust that the water valve shuts by water pressure, is theres no pressure water valve will drip. ; ordrng 1 WP3946501 (Agitator) and 1 3363663 (Cam driven) and 1 285805 (Water Valve)"

CC that the unit is leaking. Confirmed. Found water leaking in the ff section from the drain pan. Steamed out the drain hole. Drain pan was not lined up with the drain hole. Made sure several times the drain hole is clear. Opt test ok.

"Cc that the unit is squeaking. Confirmed. Found pulley needed replaced. Replaced from T/S. Op test okAdvice cust to replace flexible foil vent, for rigid metal or flexible metal. ; used 1 279640 (PULLEY-IDR) from stock"

"Cc that the unit is,loud or gets loud sometimes and that they cant level unit or keep it in the floor from moving. Confirmed the noise is coming from fan, is normal noise, explain cust that new unit now makes noises that we are not used to, showed owners manual the normal noises that unit can make. Took temps 0* on freezer and 39* on fresh food section. Leveled unit and showed cust that this unit is level by a bolt that is hooked with rollers, do not have feet. Unit is working as designed at this point.op test ok"

"CC that the unit is not washing. Confirmed. Ran diag 6-4 float switch open4-3 wash motor not running 7-1 no heat. Checked the power at the control for the pump and motor 0 volts. Will need a control and pump and motor. Control is still under warranty. ; ordrng 1 W11305293 (Control) and 1 W11085683 (Pump and motor) and 1 WP67001668 (Housing), used 1 SENIORDISCOUNT (senior discount) from stock"

Installed corner filler OP Test Ok

"Customer complaint that power button does not work, confirmed, unit needs new user interface ; ordrng 1 W11561182 (Ui)"

"Cc unit not draining completely Customer showed pop. Customer stated the unit will randomly leave clothing wet at end of cycle. Ran diagnostics, found code f7e1 for basket speed fault. Cleared code, ran auto test, all functions passed, no issues found. Re-calibrated basket sensing. Possible unit be overloaded or going offbalance due to uneven load. Unit is working as designed at this time."

"Installed ice maker, cycled ice maker, ice maker indexed and filled mold with water. Installed condenser fan motor. Op test good."

Installed washplate. Ran auto test and calibration. Op test good.

"Cc unit needs door hinges due to broken hingeFound right side door hinge spring broken. Unit does not need hinges, will need hinge springs. Will credit customer for hinge cost towards springs and labor cost. Springs not in stock at Marcone, office to contact customer with next service date. Retrieved hinges for return. ; ordrng 2 WB9K5 (Door spring)s"

"Cc unit still leaking under underneathFound evaporator drip pan had fallen off left side of hanger, sitting at an angle, pan was not secured. Pushed drip pan back onto hanger and secured with front spring clip. Pan secured, op test good."

"Unit had no lights on and drain pump was running, clear drain cycle, place u it in diagnostics and found error code F1E1 for main control fault. Replaced main control using T/S W11170317. Took core for return ; used 1 W11170317 from stock"

"Cc no water being dispensed Ran water test unit would periodically dispense for a quick second then stop Advised on control and UI replacement ; ordrng 1 WPW10624574 (cntrl-elec) and 1 W11330971 (Control), used 1 SHIPPING (shipping and handling) from stock"

"CC that the lower oven does not turn on. Confirmed. Found a stuck key or relay on the control. Will need a new control and membrane ; ordrng 1 W10878844 (Control) and 1 W10879583 (Ui), used 1 SHIPPING (shipping and handling) from stock"

"CC that the unit is not cooling and not making ice. Confirmed. Found the evaporator covered in frost and ice. Steamed out the evaporator. Will need a control, ui and harness. Office to reschedule. ; ordrng 1 W11545823 (Harness) and 1 W11196400 (Main control) and 1 W11518204 (Ui)"

"CC that the unit will run without anything in it, but when you put clothes in the washer is has a power failure. Checked outlet with the outlet tester, open ground. Found a correct outlet, used an extension cord started a load with clothes in,let run for 30 minutes, good. Started a cycle on the open ground. Let run stopped running after 10 minutes. Plugged it into the correct outlet started. Will need an electrician."

Found evaporator frozen with ice try forcing it to defrost I didnt here heater so I steam out ice until I heard heater coming on that is telling me heater and bi metal is good it will need control ordering ; ordrng 1 WPW10503278 (Control) and 1 WPW10175909 (Grilled)

"Found error code F1-7 main brain disconnected ask me to check wires to main brain if they all good replace control confirm they good ordering control is discontinued cannot be fix,opt test ok"

"Cc: noise, leaving water at end of cycleFound error codes f0e5(off balance load) f7e6(motor fault) f0e2(over suds). Ran manual agitate and spin. Unit would not shift between spin and agitate. Unplugged and re plugged in unit started shifting. Found gear case and hub stripped. Needs gear case, hub, and controlCustomer does not want to repair at this time ; ordrng 1 W11454372 (Gear case) and 1 W10528947 (drive hub kit) and 1 W11124822 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"

"Replaced gearcase, ran calibration and auto test. Op test ok"

Cc that they replaced light and it will not shut down. Replaced control board. Op test okBrought new control for return

Cc that the temps on freezer goes up and down. Took temps 5* to 2* on freezer and 34* fresh food section. Check evap. Good frost pattern check compressor watts and amp. Good. Unit is working as designed. Advice cust to monitor unit. Op test ok.

"Cc that the unit stopped at wash and it will not do anything. Ran diag F8E1 no fill long fill. Found cold water shut off. Corrected issue, ran auto test and calibration. Op test ok"

"Cc some burners not working Verify complaint found burner head with rust and convection fan is really loud, parts are discontinued. Unit can not be repaired parts are discontinued."

"Installed control board. Ran bake test to 350 degrees. Op test no good, unit not heating. Checked power in to unit, found terminal block and black L wire burnt. Replaced terminal block and wiring using truck stock wire harness kit. Reran bake test to 350 degrees. Good preheat and cycle. Op test good. ; used 1 W11416047 (TERM BLOCK KIT - RANGE) from stock"

"Cc unit water intake faultCustomer states unit will code H20 fault on display shortly after starting, also noticed water in basement right below where unit sits. Started wash cycle, water immediately leaking from underneath unit. Found motor ring seal has been chewed all the way around, causing water to leak when unit fills. Unit needs motor ring seal. Part is not in stock at Marcone, office to contact customer with next service date. ; ordrng 1 WD08X27458 (Ring seal)"