Local Reviews
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Corey L.
REFRIGERATOR WHIRLPOOL KFIS29BBBL00 "Customer complaint fridge loosing cooling, confirmed, found evap frozen solid fan tapping ice, thermistors checks pass on control, no sp for labor, offered leaving unit off for 24hrs for ice to defrost as long as aware water will be under deli drawer and in drain pan, customer is aware to clear water from pan from front under kickplate"
Brian M.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Cc she had a little water build up in fridge section under middle baffle but hasnt happened in a weekCould not see where there is a issue no ice build up or signs of a clogged drain pan Advised to watch and let us know if issue worsens
Brian M.
REFRIGERATOR AMANA ABB1924BRW01 Installed bimetal harness Cleared ice build up OP Test Ok
Brian M.
WASHER WHIRLPOOL WTW5100HW0 Cc unit leaking oil Found oil all over bottom of unitReplaced gearcase belt actuator and splotch kit Ran drain and spin test OP Test Ok
Brian M.
DRYER MAYTAG MEDB765FW0 Cc some items are snagging on something in dryer Found a piece of sharp metal wedged in dryer door Could not see anything else that would cause an issue OP Test Ok
Corey L.
REFRIGERATOR AMANA ASI2575GRW04 "Installed valve, ran dispenser to purge lines, op test good"
Corey L.
REFRIGERATOR WHIRLPOOL GSF26C5EXY03 "Customer complaint ice maker not working and ice maker was already replaced, found ice bin sensor failed, sxs door with harness under kickplate, found broken wire inside wrapping, quoted to repair, added another inch and repaired wire, ice bin sensor now operating, water filled into im mold, op test good"
Joe O.
WASHER WHIRLPOOL WTW4850HW1 Installed belt. Ran auto test and calibration. Op test ok
Joe O.
REFRIGERATOR GE DSS25KSRDSS Installed listed parts. Op test ok; used 1 SHIPPING (shipping and handling) from stock
Joe O.
REFRIGERATOR KITCHENAID KRSF705HPS00 Installed door and nameplate. Op test ok
Joe O.
DISHWASHER KITCHENAID KUDS35FXSS5 "Cc: no waterChecked float, no debris. Ran test cycle. Unit functioning as designed. Op test ok"
Corina B.
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 "Recovered refrigerant, replaced compressor and drier, pulled 28vac w/ pump, watched, good, charged 1.44 grams of r600 unit cooling, pressures good, op test ok ; used 2 W10896689, 1 W10896689, 1 W10896678, and 1 TJAF1200 from stock"
Brian M.
WASHER MAYTAG MVWX655DW1 Installed gearcase washplate and tub hub Ran auto test and calibration OP Test Ok
Joe O.
DISHWASHER IKEA IUD8555DX2 Installed rack wheel. Op test ok
Joe O.
FREEZER WHIRLPOOL WZF34X16DW04 "Cc: gasket not seated correctly, runners still attachedFound gasket was pulled out of groove. Reseated gasket. Advised customer the runners are an install issue and we would have to charge labor to remove. Customer does not want to pay us remove the runners"
Joe O.
RANGE WHIRLPOOL WFE320M0ES2 Installed infinite switch. Op test ok
Joe O.
WASHER MAYTAG MHW5630HW0 Installed control and heater. Ran test cycle. Op test ok
Gabriel P.
DRYER AMANA NED4655EW1 Replace parts opt test ok
Gabriel P.
DISHWASHER KITCHENAID KUDS30FXSS1 "Replace parts ran auto test with four cups on top,opt test ok"
Gabriel P.
WASHER KENMORE 110.2710231 Found the mechanism of gearcase lock basket wouldnt turn also leaking lots of oil underneath giving estimate customer will not repair
Joe O.
WASHER MAYTAG MVWB850WL1 "Cc: grinding noise during spinRan drain and spin. Found no abnormal noises. Found suspension weak. Needs suspension rods; ordrng 1 W10247710 (washer,suspension)"
Jeff M.
WASHER WHIRLPOOL WTW5000DW1 The unit had not error codes I couldnt find a issue. I recalibrated the unit op tested good. This is a public care facility they are tax exempt I told the office to give the our office a call. So they can fill out and set up a bill to account with us since Ive been out here multiple times it would be worth wild
Corina B.
RANGE WHIRLPOOL MGR8875WS1 Replaced the control. Heated oven to 350*. Optest ok.
Joe O.
DISHWASHER/B-IN MAYTAG JDB6510AWP Installed listed parts. While assembling found outlet housing separated. Needs outlet housing; ordrng 1 WP6-917075 (outlet)
Corina B.
DISHWASHER KITCHENAID KDPM604KPS0 CC that the unit is leaking. Found the unit is not screwed into the cabinet or countertop. Advised cust to secure the dishwasher. Found water pouring out of the back left hand. Called t/l Rich drain hose is on the drain vent and not at the drain. Removed the drain hose and installed at the drain. Optest ok
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Replace parts opt test ok
Brian M.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Cc unit not cooling and deli board not working Found compressor running but no frost pattern on ff evap or freezer evap found wire harness to deli board broken and deli board damaged Needs sealed system repair Compressor evap and dryer Sealed system is covered under warranty ; ordrng 1 W11116006 (evaporator) and 1 W10832994 (compressor) and 1 W11170612 (harns-wire) and 1 WPW10769076 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
RANGE WHIRLPOOL WGG745S0FS02 "Customer complaint of f5e4 error code, ran diagnostics found f5e4(door latch motor not operating for lower oven, control is sending 120vac to latch, unit needs new latch; ordrng 1 W11166856 (Latch)"
Corina B.
REFRIGERATOR WHIRLPOOL WRT519SZDM05 CC that the unit is not cooling. 76* in both ff and Fz. Checked pressure 10 vacuum. Used nitrogen found it leaking on the cap tube. Not enough line to use the lokring. Called t/l Brian unit is non repairable.
David R.
WASHER MAYTAG MVWB835DW5 "Replaced parts needed. Tested, ran test 51/52. Good. All components working. Op test ok"
David R.
REFRIGERATOR KITCHENAID KRSC703HPS00 "Replaced parts. Found thermistor knocked out of place. Fan working correctly, cleared out the drain tube. Give 24 hours to return to normal temps. Op test ok"
Dan H.
RANGE HOOD WHIRLPOOL UXT4030ADB2 "Customer complaint that unit is not working, confirmed, found filter dented into fan blade preventing fan from spinning, corrected, op test good"
Gabriel P.
DRYER WHIRLPOOL MEDB835DC3 Unit was bought in 2/5/20 is under one year manufacturing warranty ordering parts needed office to review ; ordrng 1 W10615000 (door)
Brian M.
REFRIGERATOR AMANA BX21TW Cc soft ice cream and sometimes stuff freezes in fridge Found temps in Freezer at -3 fridge at38At this time I can not determine a non cooling issue Unit is operating at normal temps
David R.
RANGE WHIRLPOOL WFG320M0BS3 Cc bake not working. Found glow ignitor ash white and a little chipped. Replaced from t/s. Tested bake at 350* good. Op test ok; used 1 12400035 (IGNITER) from stock
Gabriel P.
REFRIGERATOR MAYTAG MFX2876DRM00 "Found no frost on evaporator check compressor amp 133 not to far off also found fridge evap sizzling-and a spot that may be leaking from took picture ordering parts needed customer owes labor when job is done ; ordrng 1 W10311524 (air filter) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
RANGE WHIRLPOOL WFG550S0HZ1 Complaint unit not heating Unable to run service on unit due to no gas hookup in store Checked over bake igniter OP Test Ok
Jeff M.
REFRIGERATOR JENN-AIR JS42PPDUDE01 I talk to tech line they told me the doors being misaligned way they are is normal and within spec. now the original door skin does not have a leveling issue I tried adjusting everything loosened all the screws and both skins to move both panels in and out to try to reduce the gap. what Im noticing is the top and bottom is in mor lvl but the middle is bowed out possibility that the skin itself is at fault and needs to be replaced replaced; ordrng 1 W10800811 (door-skin)
Brian M.
RANGE WHIRLPOOL WEG515S0FV2 Installed panel OP Test Ok
Dan H.
DISHWASHER WHIRLPOOL wdt710paym3 "Customer complaint that unit is leaking, started normal wash cycle, no leaks observed, unit is operating as designed"
Corina B.
REFRIGERATOR WHIRLPOOL WRT518SZFW00 "CC that the freezer is not cooling. Ff 55* Fz 18*. Checked the frost pattern on the evap. Top right hand is a ball of frost. Tapped unit, 10 vacuum. Added Freon to unit. Will need a new evap, compressor and drier. ; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator), used 1 TJ90BPV31, and 1 Shipping from stock"
Corina B.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Replaced the main control and ui. Brought core back for return
David R.
WASHER WHIRLPOOL WTW5000DW3 "Cc of the shaking in spin. Checked to make sure nothing was binding up the basket or anything left behind in installation, good. Checked suspension rods, good, not bouncing around. Diagnostics, no error codes. Ran test diagnostics, all components working correctly. Drain hose hitting wall. Placed on a different position. Ran unit on high and low spin to show customer. Everything is normal. If need be can check owners manual for detergent use and load procedures as well. Unit good. Op test ok"
Corina B.
RANGE WHIRLPOOL RF366PXGQ2 CC that they had a brown out and the control beeps. Plugged unit in f1e1 EEPROM checksum error. To unit plug unit wait 30 seconds if it still beeps to replace the main control. Part is no longer available. Called office to run payment ; ordrng 1 3196968 (Control)
Corina B.
WASHER MAYTAG MVWC6ESWW1 "CC that the unit will not agitate or put water in. Checked the temperature switch, bad. Will need a new switch; ordrng 1 WPW10248240 (Valve), used 1 Shipping from stock"
Jeff M.
REFRIGERATOR FRIGIDAIRE LGHB2869TF5 The units door is broken I took a pic needs a new door ; ordrng 1 242185670 (DOOR)
Jeff M.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Installed new part unit tested good
Brian M.
REFRIGERATOR FRIGIDAIRE LGHT1846QP0 Cc frost build up in freezer Found fridge door not sealing allowing warm air to enter Adjusted gasket and added Vaseline to seal OP Test Ok
Jeff M.
WASHER MAYTAG MVWC360AW0 Installed new part unit tested good ; used 1 SHIPPING (shipping and handling) from stock
Corey L.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Customer complaint door handle loose, confirmed, set screws not tight, tightened set screws on both doors, op test good"
Brian M.
RANGE WHIRLPOOL WFE540H0AH0 "Cc unit wont pre heat Found bake element open Needs bake element ; ordrng 1 W10779716 (elmnt-bake), used 1 SHIPPING (shipping and handling) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Customer complaint fridge seems too warm now, temps were 5 on items in back of frz but 11 on items in front, ff 40 average, customer has fridge packed with food inhibiting proper airflow in frz and ff, explains how the air needs to circulate to reach items near the door, setting is at one above recommended, advised customer having a little less items will give better circulation, unit is operating as designed"
Corey L.
REFRIGERATOR WHIRLPOOL GI6FARXXF04 "Customer has ice maker for install, quoted for repair, ok, replaced im, op test good"
Jeff M.
WASHER MAYTAG MHW3505FW0 The drain pump is seized. Theres also an error code on the pressure sensor switch. Needs both drain pump and pressure sensor switch; ordrng 1 WPW10448876 (switch-wl) and 1 WPW10605427 (pump-water)
Gabriel P.
RANGE WHIRLPOOL WFG505M0BS3 Part came in damage re ordering ; ordrng 1 W11176456 (glass-door)
Dan H.
WALL OVEN KITCHENAID KOCE507ESS06 "Customer complaint of burning smell from microwave, heated glass of water for 1 minute, confirmed, found cavity thermostat burned, unit needs new cavity thermostat ; ordrng 1 W10859573$89 (Tstat), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
WALL OVEN GE JGRP20DEJ2DB Customer is experiencing slight gas smell only when the oven first lights I explained to her that this is normal the oven is not leaking gas while the unit is off theres no gas smell when I entered the home there was no gas smell unit tested good operating as designed
Brian M.
WASHER MAYTAG MVWB865GW0 Cc unit time jumps This is normal due to load size control will adjust depending on load size Ran auto test and calibration OP Test Ok
Corey L.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Customer complaint deli drawer buttons and inside lights are not working, confirmed, found wire broken in harness for deli control, quoted to replace harness W11170612 and offered leaving deli board unpowered to allow rest of the unit to operate normally, customer is going to go with the unpowered cntrl option, unplugged deli harness, cycled power, op test good ; used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
RANGE FRIGIDAIRE FFEF3015PWB "The infinite switch is not sending power to one burner I took the back panel off I found that all four infinite switches are coded in black Residue.; ordrng 2 316436000 (switch,infinite sm)s and 2 316436001 (switch,infinite lrg)s, used 1 SHIPPING (shipping and handling) from stock"
David R.
REFRIGERATOR WHIRLPOOL WRT311FZBM00 "Cc no cool. Freezer on top. Ball of ice on evap lines. Plugged in watt meter. Compressor checks good, process tube not long enough. Sealed system job. Will need sealed system tech. Will need comp, evap and drier filter. 4 count job. Talked to landlord and let know whats going on. Does not want to go ahead with repair. Do not order parts. SVC already paid for before coming out ; ordrng 1 W10507884 (compressor 456.34) and 2 WPW10143759 (dryer 17.09)s and 1 WPW10314205 (evaporator 208.86), used 1 SHIPPING (shipping and handling) from stock"
David R.
REFRIGERATOR MAYTAG MSD2756GES "Cc FF warm. FZ is cooling, around 2*. FF temp is about 55*. Found service pointers with unit. Found hydraulic damper not opening. Ice build up on FZ side, cleared but still not opening. Called and talked to Brian 61005044 damper is discontinued. Unit shows 17 years old. Let customer know."
Corey L.
WASHER WHIRLPOOL WTW4816FW2 "Customer complaint washer is not advancing past sense cycle, found drain hose lying on ground, advised hose must be installed at least 39 from floor, hung drain hose on utility sink, ran diagnostics found long fill and over suds errors, cleared, advised customer only use 1-2 tbsp of a HE detergent with an average load size of 6-7 bath towels, started quick wash cycle, unit filled and advanced to wash went into pump out mode, found long fill no fill error again, unit is next to floor drain in basement the floor is glossy and water was not seen running into drain from under unit, tilted unit and found gearcase is backed away from tub, mounting bolts are backed out, unit needs tub gearcase motor and capacitor and actuator; ordrng 1 W10371566 (tub) and 1 W10890624 (motor-drve) and 1 W10913953 (actuator) and 1 W11158830 (capacitor) and 1 W11255272 (gearcase) and 1 WP389140 (drive block) and 4 WPW10249633 (screw)s"
David R.
WALL OVEN JENN-AIR JJW9530DDB30 "Cc fault code pops up when using bake. Fault 4d21 (No Reverse Airflow Fan rotation (no/low RPM). Checked to verify. Took off control and tested fan. Can also see it not working properly when put on bake. Ordering fan; ordrng 1 WP74008383 (fan- tange), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
REFRIGERATOR WHIRLPOOL WSF26C2EXF01 "New door came damaged(see pics, reordering door; ordrng 1 Lw10371916 (Frz door)"
David R.
REFRIGERATOR WHIRLPOOL WRX735SDBM03 "Replaced part, not needed. Found fill tube head for Icemaker ripped causing water to spill down into FF. Turned off Icemaker for now. Ordering parts.; ordrng 1 W11415785 (WATER TUBE) and 1 WPW10349187 (valve)"
Jeff M.
WASHER GE GTW460ASJ7WN "There appears to be a lot of beach sand rocks at the bottom of the machine causing the drain pump to be seized up needs a new drain; ordrng 1 WH23X28418 (DRAIN ), used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
DRYER SAMSUNG DV42H5200EP/A3 "Check for ohms on the heating element and it was open ordering part ; ordrng 1 DC97-14486A (ELEMENT ASSEMBLY), used 1 SHIPPING (shipping and handling) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL KSF26C4XYY01 "Customer complaint fridge not cooling, confirmed both compartments room temp, line is restricted, found restriction at cap on evap, cleared, held vac and added refrigerant, full frost pattern on evap, op test good,
David R.
RANGE WHIRLPOOL WFG525S0HZ0 Replaced part. Tested. Good. Op test ok
David R.
DRYER WHIRLPOOL WGD4950HW0 "Cc unit is taking longer to dry clothes. Turned on unit, went outside to check airflow. No airflow. Went down to check vent, customer has semi rigid and long vent at the top but towards the end going to the outside vent the old style plastic vent is ripped in pieces and not providing proper airflow outside. Customer can contact Dryer Vent Wizard, see if they handle that, if not they will have to find someone. Unit is heating and cycling, just not vent properly, took pics. Unit good. Op test ok."
David R.
DRYER SAMSUNG DV220AEWXAA "Replaced part. Tested, heated and cycled. Checked airflow outside, good. Op test ok"
Corey L.
WASHER MAYTAG MVWB865GW0 "Replaced console, ran calibration, op test good, did not need main cntrl taking for new part return"
Corina B.
DISHWASHER MAYTAG MDB4949SHZ0 CC that the dishwasher stopped in mid cycle. Found the wires at the terminal block came loose. Tightened the wires are the terminal. Started the dishwasher. Optest ok.
David R.
DRYER MAYTAG MGDX655DW2 "Cc unit not starting. Start switch was knocked out of placed, corrected. Tested, good. Op test ok"
David R.
RANGE WHIRLPOOL KFGD500ESS04 "Cc right front burner not working, worked recently but in the last week did not light or turn on. Checked all burners and cleared debris from orfice, if any. Adjusted flame on valve to make sure that was working. Turned on the problem burner and working correctly. Tried multiple times and also tried all burners multiple times, all working properly. Let customer know about cleaning and also when turning burner on watch to make sure it is sparking. Be cautious when turning knob to make sure you are letting it light up on the flame symbol and nothing rushing pas that step. Op test ok"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Replace parts,opt test okay"
Brian M.
DISHWASHER GE GDT580SMF5ES Cc unit isn’t washing properly on top shelf and still leaks sometimes Ran test cycle with dishes on top shelf Turned two bowels of the same kind upside down in each corner After a few minutes of running both bowels are filled Unit is getting proper pressure Could not duplicate a wash preformance issue
Gabriel P.
RANGE KITCHENAID KSGG700ESS1 "Found caps on burner switch correct issue and it working,opt test ok"
Brian M.
WASHER WHIRLPOOL MVWB835DW5 Cc of noise when running spin Ran several test on spin cycle with a load of towels Could not duplicate a abnormal noise at this time Advised to record it if it happens again
Brian M.
RANGE KITCHENAID KSGG700ESS1 Cc unit gave error of f8e0Found no stored codes during diagnostics Ran self test unit had no errors Ran test bake to 350 Got an error of f8e0Needs blower fan ; used 1 W11107275 (FAN-BLWR) from stock
Joe O.
MICROWAVE GE SCB1000KBB01 "Cc: not doing anything, comes on and shuts offTested unit. Unit heating, controls are functioning. Tested multiple times. Could not duplicate issue. Unit functioning as designed. Op test ok"
Corina B.
DRYER MAYTAG MGDX655DW2 "CC that the unit never shut off on sensor dry. Found the wrinkle control on for 60 minutes. Let dryer run for 15 minutes. Cycled properly. Turned wrinkle control off, dryer turned off. Optest ok."
Dan H.
WASHER WHIRLPOOL MVWB765FW2 "Installed new control and user interface , op test good"
David R.
WASHER WHIRLPOOL WFW94HEAW0 Outer tub is damaged. Took pics. Let office know will have to order another tub out. Make sure 3 count and 2 techs. Customer is going to call AIG warranty ; ordrng 1 WPW10409998 (tub-outer)
Brian M.
REFRIGERATOR GE GFE28HMHEES Cc unit Still making noise She showed me 2 videos sounds like compressor running and ramping up before going quit again Checked over fans no issue with fans Checked both evaps no ice build up near the fans No abnormal noises could be duplicated at this time
Joe O.
WASHER MAYTAG MVWB865GW0 Cc: clicking noise during agitationRan auto test and calibration. Ran test with load. Advised customer it is normal operation when agitating. Unit functioning as designed. Op test ok
David R.
WASHER MAYTAG MVWC465HW2 "Cc unit not washing or will stop. Correct voltage at outlet. Tried on normal cycle, filled up and then emptied, did not go into next cycle. Found pressure hose is cut a little. Found control will not go into diagnostics and will not go into calibration even after plugging and unplugging. Ordering control and pressure hose. *** place on cancellation list ; ordrng 1 W11249158 (cntrl-elec) and 1 WP353244 (pressure switch hose)"
Brian M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Installed door and drawer installed handle
David R.
RANGE WHIRLPOOL WFG510S0AB2 "Replaced parts. Tested. Good. Ran bake at 350*, good. Op test ok"
Jeff M.
WASHER KENMORE 417.90803 I got to the home moved the light switch turn the machine on unit tested good not sure what I did
Corina B.
REFRIGERATOR WHIRLPOOL MRT118FFFE04 "Recovered refrigerant, replaced compressor and drier, pulled 28”vac w/ pump, watched, good, charged 3.7oz r134a, unit cooling, pressures good, op test ok ; used 1 Tjaf1200, 1 W10896689, and 1 W10896678 from stock"
Joe O.
RANGE WHIRLPOOL WFE550S0HZ1 Cc: door not closingFound hinges broken. Needs hinges.; ordrng 1 WPW10299224 (hinge-door)
Dan H.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Installed new gasket and seal
Joe O.
OTR MICROWAVE WHIRLPOOL WMH32519HZ5 Installed mounting hardware. Op test ok
Gabriel P.
REFRIGERATOR KITCHENAID KBRA20ELSS01 "Checked voltage to ice maker 121 ,valve working need ice maker and switch ordering ; ordrng 1 4396418 (ice maker asm) and 1 W11396033 (SWITCH )"
Jeff M.
REFRIGERATOR MAYTAG MBF2258FEZ03 Installed new part unit tested good
Dan H.
RANGE WHIRLPOOL WFG320M0BB2 "Installed new gas valve, op test good"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Found start device clicking replace from truck stock it started compressor but then turn off check amp reading on compressor 7.99 the compressor is locked check for pressure found 42 psi will need a compressor ; ordrng 1 WPW10507886 (compressor), used 1 8201786 (STARTER), and 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
Dan H.
DISHWASHER JENN-AIR JDB8700AWS3 "Installed new wheels, op test good"
Corina B.
WASHER MAYTAG MVWC565FW1 Replaced the agitator. Ran a calibration. Optest ok.
Joe O.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Installed deli harness. Water and ice working. Op test ok
Brian M.
REFRIGERATOR KITCHENAID KRFC604FSS00 Cc unit not cooling Found unit not plugged in Plugged unit normal frost pattern showed Advised to leave plugged in and watch for 48 hours May need to come back in a few days Customer will call ;
Joe O.
WASHER WHIRLPOOL WTW7500GC2 "Cc: not running through cycleFound error codes F0e3(overload), f7e0(loss of power), f3e2(inlet water temp), f5e1(lid switch fault), f2e1(stuck key). Installed water valve. Ran auto test and calibration. Ran normal cycle. Ran drain and spin. Op test ok"
Jeff M.
REFRIGERATOR WHIRLPOOL WRF560SEYM01 I adjusted the arm on the ice maker op tested good
Corey L.
REFRIGERATOR KITCHENAID KRFF300EWH01 "Showed pop, Customer complaint fridge not cooling correctly, temps were 39 in ff and -2 frz, customer using bi metal thermometer in center of top shelf and these are not recommended to use, food items are on back wall, advised this unit needs good airflow behind shelves to adequately cool, unit is operating as designed"
Joe O.
WASHER WHIRLPOOL WFC7500VW2 "Installed control and valve. Unit still not functioning. Spoke with BJ, checked components, all components are checking good. Called whirlpool tech line spoke with Adrian. He stated to replace both ui and control at the same time. Needs control and ui; ordrng 1 WPW10192966 (cntrl-elec) and 1 WPW10192981 (cntrl-elec)"
Dan H.
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Customer complaint that unit is leaking in the back, found a break in the water line, installed guess fitting, op test good ; used 1 WP2300868 (Guess fitting) from stock"
Corey L.
RANGE WHIRLPOOL WFG525S0HZ1 "Customer complaint ignitor not lighting just clicking, found ignitor too far away from burner, adjusted to 8mm from burner, burner lit first click, also found power to unit missing ground and plugged into two extension cords, advised this unit needs to be on its own dedicated properly polarized and grounded outlet"
Jeff M.
REFRIGERATOR KITCHENAID KBFS20EVMS11 Installed new part unit tested good
Gabriel P.
REFRIGERATOR JENN-AIR JCD2389GES "Replace parts,opt test ok also check other things for customer,opt test ok"
Dan H.
OTR MICROWAVE WHIRLPOOL WMH31017HZ3 "Customer complaint that light arced and bulb blew and now light will not turn off and fan doesn’t work properly, fan is working, light will not shut off, unit needs new control; ordrng 1 W10892389 (Cntrl)"
Corina B.
DRYER MAYTAG MEDX655DW1 Found the start switch fell out. Attached the start switch. Optest ok. ; used 1 Shipping from stock
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Replace parts had evaporator cap tube clogg but correct issue opt test ok also senior tech bj was helping through the phone ; used 1 TJAF1200 (1/4 TUBE EXT ) from stock
Corey L.
REFRIGERATOR MAYTAG MRT118FFFH01 "Customer complaint unit not cooling, confirmed room temp in both sections, found no charge in system, added a few oz, frost pattern improved, sounded like leak could be heard in cabinet about a foot above compressor, advised compressor W11092625 has parts covered per entitlement but most repairable CFC leaks are in evap W10836706, with the hissing sound in cabinet advising not to repair evap and compressor, tenant will be moving in they do not want to have a servicer in and out ; used 1 SHIPPING (shipping and handling), and 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL WRT519SZDM05 "CC that the door is not level. When loosing the center hinge, the top of the door fell off damaging the door. The hinges on the top were loose. Will need new hinges, adjuster, feet and door. ; ordrng 1 W11256723 (Wheel) and 1 W11096015 (Wheel) and 2 W10854419 (Feet)s and 1 WP2254618 (Hinge) and 1 LW10672966 (Door) and 1 W11178521 (Bagde)"
Corey L.
WASHER WHIRLPOOL WTW4816FW2 "Customer complaint washer makes a clicking noise when filling, entitlement shows out of warranty, customer could not find correct documentation, advised customer to get documentation from Lowe’s"
Corey L.
DRYER KENMORE 110.778941 "Customer complaint dryer not heating, confirmed no heat, found ignitor failed no glow and is getting proper voltage, ignitor WP4392003 no longer available, wrote quote for burner asm changeover kit, customer does not want repair, gave ignitor number and quoted for replacement of customer purchased part; used 1 SHIPPING (shipping and handling) from stock"
Dan H.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Customer complaint of rust spots on fresh food section door, customer stated that they already used the stainless steel brightened on them and there was no change, unit needs new door, office will research to see if door is covered under warranty ; saved tckt"
Brian M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Cc unit had a loud noise from inside fridge Showed me a video of noise Noise sounds like ff evap fan hitting ice Customer stated he defrosted unit and noise stop At arrival I see no frost build up on ff evap and no noise coming from fan Advised to watch and call us next time it happens And to inspect that back wall OP Test Ok
Joe O.
RANGE WHIRLPOOL WFG320M0BW0 Installed bracket kit. Op test ok
Joe O.
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Installed control and thermistor. Op test ok
Jeff M.
DISHWASHER WHIRLPOOL WDF520PADB7 Heating ele was turned off by the control board. Ran a calibration cycle turn the heating element back on unit tested good
Gabriel P.
REFRIGERATOR MAYTAG MFI2269FRB00 "Found vegetable shelf broken also customer will install part no need to come back ; ordrng 1 WPW10671238 (rail-centr), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
Jeff M.
FREEZER FRIGIDAIRE FFU17F5HWH I installed a new part after removing the old one there is no Freon to recover it was empty soldered new parts in place the unit failed the leak test. I inspected all of my solders I could not find an issue. I decided to put 2 ounces of Freon in the system and let it run for 20 minutes. I checked all of my joints there was no die. But there is die bleeding through a pinhole leak on the aluminum evaporator I took a picture. Needs a new evaporator.; ordrng 1 297414901 (EVAP)
Corina B.
REFRIGERATOR WHIRLPOOL WRT541SZDM00 CC that the unit is tripping the arch breaker. Plugged unit into a non gfi outlet. Compressor is seized. Will need a new compressor. Snow brothers is going to send the receipt over. ; ordrng 1 WPW10507886 (Compressor) and 1 WPW10143759 (Drier)
Brian M.
FREEZER UPRIGHT GE FUF17SUBRWW "Cc unit not freezing food Found evap to have partial frost and cap tube in cased in ice ball Compressor pulling .7 amps Needs compressor evap and drier ; ordrng 1 WR87X10158 (compressor w/grommet) and 1 WR85X10033 (evaporator assy) and 1 WPW10143759 (dryer), used 1 SHIPPING (shipping and handling) from stock"
Corina B.
WASHER WHIRLPOOL MVWB725BW0 "CC that dl is flashing. Ran diag F84 Lid lock, checked the latch out of range. Will need a new latch. ; ordrng 1 WPW10619844 (Lid lock), used 1 Shipping from stock"
Gabriel P.
REFRIGERATOR KITCHENAID KRSF505ESS01 Call whirlpool tech line spoke to leon he said to check thermistor from control if they read ok to replace ui and also run test 4 after steaming evap try checking ohms reading from control to thermistor but was not getting reading call whirlpool for help replacing ui ; ordrng 1 W10316760 (thermistor) and 1 W10822640 (cntrl-elec) and 1 WPW10425252 (cover)
Brian M.
RANGE WHIRLPOOL WFE505W0JS0 Cc unit cooktop is scratched Found front of glass scratched Needs cooktop Customer will need to reach out to whirlpool on a concession unit is over 30 days old ; ordrng 1 W11175876 (cooktop)
Jeff M.
DRYER KENMORE 11097872601 "The unit is not turning on The unit does power up when you press start I do not hear the relay clicking inside the control needs a relay and fuse; ordrng 1 WP8573713 (thermal cut off fuse) and 1 WPW10110641 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
REFRIGERATOR KENMORE 253.748224OG "Customer complaint that unit is not cooling, unit unplugged, plugged unit in, evaporator fan is running, compressor is running, no frost pattern on evaporator, tapped system, unit needs new compressor and evaporator, customer does not want repair ; ordrng 1 5303918274 (Evaporator) and 1 5304464034 (Com), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
WASHER WHIRLPOOL WTW4816FW2 Customer complaint was the unit is overfilling I put the unit into a quick wash cycle and it filled all the way to the top it’s control board pressure sensor is failed; ordrng 1 W11170319 (cntrl-elec)
Brian M.
MICROWAVE WHIRLPOOL WOC75EC0HS01 Cc unit not working Found UI screen not working other functions seem to work but no display Needs UI Place on cancellation list ; ordrng 1 W11428561 (Ui)
Joe O.
WASHER WHIRLPOOL WFW5620HW0 "Installed ui, found control is missing a connection. Reordering control.; ordrng 1 W11322879 (cntrl-elec)"
Jeff M.
REFRIGERATOR JENN-AIR JCD2389GEB "I cycled the icemaker unit tested good not find any visual leaks. Customer has explained me that once the bin is filled with ice it starts to overflow. He has tested this three times in a row and it overflows every time. Needs a new icemaker; ordrng 1 D7824706Q (ice maker), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
WASHER WHIRLPOOL WTW4815EW1 "Cc: loud noise in agitationFound bearings loud in hand spin. Found motor making a grinding noise. Needs gearcase, cam, and motorMotor shows out of stock, office to reschedule; ordrng 1 W10721967 (drive pulley) and 1 W11255272 (gearcase) and 1 WPW10677715 (drive motor)"
Dan H.
REFRIGERATOR WHIRLPOOL WRT318FZDW05 Compressor not here yet; schdld next appmnt for 8/5 WED !
Brian M.
REFRIGERATOR WHIRLPOOL WRF989SDAM00 Installed auger motor and ice maker as well as sealOP Test Ok
Joe O.
REFRIGERATOR KITCHENAID KBFN506EBS01 Cc: drawer will no go in properlyFound shelf not seated properly. Re seated shelf. Op test ok
Jeff M.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 The dispenser is still leaking the only part left to replace is the water valves; ordrng 1 WPW10179146 (valve-inlt)
Joe O.
WASHER MAYTAG MVWB835DW4 Installed control and ui. Ran auto test and calibration. Op test ok
David R.
REFRIGERATOR WHIRLPOOL WRF532SMHZ00 Replaced parts. Programmed control. Set temps to 4 recommended. Tested. Told customer give 24 hours to return to normal temps. Op test ok
David R.
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 "Customer said when they made the call about a week ago there was frost on the back in the FF section underneath the damper. Lately have not seen that. Tested temps when arrived, unit in in defrost mode. Temp in FF tested 42* and FZ about 1-2*. Checked damper for proper operation. Good, did find the housing over it was not seated correctly on damper, corrected, tight now. Checked over door seals, good, no gaps. Called techline, Austin. Documented. Let him know the housing was not seated correctly. Went over that good be the problem, also went over warm air clinging underneath the damper, and since it hasn’t returned, everything checks normal. Any more problems customer can contact customer service."
David R.
RANGE KENMORE 790.7936241 Cc bake not working. Found ignitor ash white. Replaced from t/s. Tested bake on 350*. Came right on. Good. Op test ok; used 1 12400035 (IGNITER) from stock
David R.
REFRIGERATOR KITCHENAID KRFF300ESS01 "Customer said last tech reattached the clip on filter and no need to replace. Tested a couple of times, popped right out. Let customer know if needed we will be back, contact customer service if need be. Op test ok"
Dan H.
WASHER WHIRLPOOL WTW5100HC0 "Customer complaint that unit is not starting, stated normal wash cycle, lid locked, unit hummed, drain pump started, unit flashed cycled completed, ra diagnostics found f2e1(stuck key) error code, all keys are working, unit is not agitating or spinning, found belt wrapped around motor pulley, motor pulley and belt are both damaged, unit needs new belt and motor; ordrng 1 W11026785 (Motor) and 1 W11239857 (Belt)"
Gabriel P.
RANGE WHIRLPOOL WGG745S0FS02 "Replace parts,opt test ok"
Brian M.
DRYER WHIRLPOOL WED4815EW1 Customer showed pop took pic Cc it’s had to close the door Adjusted latch OP Test Ok
Brian M.
WASHER MAYTAG MVWB955FW Cc unit not draining and Audio has stopped working Found drain pump not working properly Replaced drain pump Needs UI ; ordrng 1 W11025446 (panel-cntl)
Brian M.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Cc unit still not producing ice Ran error test got e0Called whirlpool they walked me through a few steps Found fill tube to be frozen Cleared line ohmed out line heater OP Test Ok Ran test fill OP Test Ok
David R.
DRYER MAYTAG MEDC465HW0 Parts not needed. Cc door closing hard. Sprayed lubricant on striker and used wrench to close gap on it. Tested. Good. Op test ok
Gabriel P.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Found freezer fan not running try spin the blade it didn’t work ordering harness and fan motor also water valve is getting 120 v but not dispensing water ; ordrng 1 W11405276 (HARNESS ) and 1 WP2315549 (evap fan motor) and 1 WPW10179146 (valve-inlt)
Gabriel P.
WALL OVEN KITCHENAID KEBS207DBL7 "Replace blower,opt test ok"
Jeff M.
WASHER WHIRLPOOL WFW5620HW0 I ran the washer and diagnostics there were no error codes. I ran the washer and a quick wash cycle the unit completed the cycle and the water lines are hooked up correctly. the machine is correctly installed. Customer stated during a wash cycle the power failure code will appear and the machine will stop running. During the quick quick wash cycle the furnace kicked on “air conditioner” the lights in the laundry room dimmed for about five seconds quick five seconds. I’m thinking that when there is an ample amp draw in the house being air conditioner it’s causing the power to the washer to drop enough to trip a power failure. Customer needs an electrician
Jeff M.
DISHWASHER WHIRLPOOL DU920PWKQ0 The unit didn’t leak while I ran the unit. Couldn’t find a issue
Jeff M.
WASHER KENMORE 11022332510 "The agitator is stripped out needs new agitator estimate only; ordrng 1 W11205049 (agitator), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
DRYER MAYTAG MED6230HW0 Installed control and ui. Cust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semirigid metal hose to prevent fire hazard. Ran test cycle. Op test ok
Brian M.
REFRIGERATOR GE PFE28KSKDSS "Cc frost in fridge Found ff evap fan weak and not blowing correctly Needs ff evap fan ; ordrng 1 WR60X29099 (refrigerator fresh f), used 1 SHIPPING (shipping and handling) from stock"
David R.
WASHER AMANA NTW4516FW3 "Cc hot water only running. Found hoses switched. Corrected, tested. Adjusted feet, good. Customer had a question about clothes not being spun out all the way. Hoses not being correct could of caused unit to not function correctly. Also make sure to not over load and use proper deterrent per owners manual. Op test ok."
Dan H.
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 "Customer complaint that unit is not cooling, found leak at filter drier, recovered refrigerant, installed new filter drier, brought system into a 28” vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.3oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator ; used 1 W10890126, 1 W10890121, and 1 WPW10143759 (DRIER) from stock"
David R.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Replaced parts. Tested. Went into diagnostics, test 59 motor went to home position. Test 45, called for water. Give time for temps to reach normal and for ice to drop. Op test ok"
David R.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Cc water leaking, low water pressure. Had customer dispense water while I looked at hoses. Found one hose to the double water valve was not connected all the way in, spraying all over. Corrected, pushed in, had again, good. No leaks. Op test ok"
Joe O.
DRYER WHIRLPOOL LDR3822PQ2 "Cc: not heating, burning smellRan test cycle. Unit heating. Could not duplicate issue. Op test okModel and serial did not match. Ran entitlement. Unit shows under rent a center warranty."
Dan H.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Installed new ice maker , op test good"
Jeff M.
REFRIGERATOR MAYTAG MFX2676FRZ00 The unit had a full bin of ice. The ice looked normal unit tested good
Joe O.
DRYER CROSLEY CED7006GW0 Cc: long dry timesFound vent behind unit smashed. Cust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semirigid metal hose to prevent fire hazard. Advised customer if the unit has no air flow it will not dry properly. Unit functioning as designed. Op test ok
Joe O.
REFRIGERATOR WHIRLPOOL WRT316SFDM01 "Cc: frost build up in freezer, freezing in ff sectionFound temps in ff section at 38 degrees. Found freezer door not sitting properly. Adjusted door. Adjusted ff temp to recommended. Op test ok"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Steam all ice from evap and return air and damper and shelf then replace bi metal def,opt test ok"
Gabriel P.
WASHER WHIRLPOOL MVWX655DW0 "Found hub stripped and advise customer he might will need inpeller agitator but replace hub ran calibration and auto test pass,opt test ok ; used 1 W10528947 (HUB) from stock"
Joe O.
DRYER MAYTAG MEDB725BW0 Cc: door not closingFound door catch is worn and latch misses. Swapped door catch from other side of door. Op test ok
David R.
WASHER MAYTAG MVWB835DW0 Replaced parts. Tested test 51/52. Good. Op test ok
Dan H.
REFRIGERATOR KITCHENAID KBFS20EVWH10 "Customer complaint that unit is leaking from dispenser, customer turned off water supply, turned water supply on, ran a few glasses of water through system, watched dispenser, no dripping observed, unit is operating as designed"
Brian M.
REFRIGERATOR FRIGIDAIRE n/a Recovered refrigerant from system
Dan H.
DRYER WHIRLPOOL WED7500GW0 "Customer complaint that door is not staying shut, confirmed, adjusted door strike and latch, op test good"
Jeff M.
RANGE GE JGBS66DEK2BB When I first started the oven I smelled natural gas after it lit the gas smell went away unit tested good it’s not leaking explain to the customer this is normal
Gabriel P.
DISHWASHER JENN-AIR JDTSS246GS0 No need for parts there was 2 inches of water inside filter whirlpool technician asked me to rim out check valve on drain hose also ran normal and drain pass couldn’t get file number they having issue
Brian M.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Installed controls and water valve Ran test harvest unit is running normally OP Test Ok
Dan H.
RANGE KENMORE 790.7136271 "Installed new igniter, op test good"
Brian M.
WASHER MAYTAG MVWX655DW1 Cc unit not spinning Found tub hub damaged again Under 1 year warranty Replaced using truck stock Ran auto test and calibration OP Test Ok ; used 1 W10528947 (HUB) from stock
Gabriel P.
OTR MICROWAVE WHIRLPOOL WMH31017HS4 Replace all parts opt test ok
Joe O.
DRYER SAMSUNG DVE50M745W/A3 "Cc: not heatingFound unit only receiving 120v. Checked outlet. Receiving 120v. Flipped breaker, power returned. Ran test cycle. Op test ok"
Gabriel P.
WASHER GE GTW460ASJ0WW "Replace part and plug software update,opt test ok"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "When arrive unit cooling was off customer said when she arrive from work it show cooling off explain her how to turn it on and how to lock it for the kids not to touch it,opt test ok"
Jeff M.
COOK TOP KITCHENAID KICU500XSS01 Installed new part unit tested good
Brian M.
DRYER MAYTAG MGDB835DW4 Cc unit not drying properly Found unit getting proper voltage and vent is clear Coils are working properly and unit has proper temperatures Customer had dryness level on 0 Moved it to 4 OP Test Ok
Brian M.
DISHWASHER WHIRLPOOL WDF590SAJM0 Cc dispenser door broken Replaced dispenser OP Test Ok
Brian M.
WASHER MAYTAG MVWB835DW4 Cc unit will not power on Found UI not responding and control board indicator light was off Replaced UI and control Ran auto test and calibration OP Test Ok
Joe O.
RANGE WHIRLPOOL WFE550S0HZ1 Installed hinges. Op test ok
Brian M.
RANGE WHIRLPOOL WFG770H0FZ Complaint gas line bent Found gas line smashed Did find right hand panel damaged at bottom Needs right panel and gas line ; ordrng 1 WPW10162245 (panel-side) and 1 W10510125 (tubing-gas)
Dan H.
RANGE JENN-AIR JGS8850CDS02 "Customer complaint that oven is not heating, Confirmed, found igniter weak, installed new igniter, op test good ; used 1 12400035 (IGNITER) from stock"
Joe O.
WALL OVEN GE PT916SM2SS "Cc: not allowing selections, not heatingCustomer states she was cooking and the screen got condensation behind it and stopped working. Found ui not allowing selections. Could not access error codes. Ui would not allow to test any functions. Needs ui and controlCustomer does not want to repair at this timeCollected funds on job 355269"
Jeff M.
WASHER MAYTAG MVWC565FW "The unit is not draining I took the pump apart there’s nothing blocking the pump. It appears the impeller of the pump has came apart needs a new pump; ordrng 1 W10876600 (drain pump), used 1 W10876600 (PUMP-WATER) from stock"
David R.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Replaced part. Tested. Good. Op test ok
Corina B.
RANGE FRIGIDAIRE FGF366ECB "CC that the bake does not work, there is a whistle when using the broil or the cooktop. Turned broil and the cooktop on, did not hear any whistling. Turn bake on 2.65 amps. Will need a new igniter. Replaced the igniter from t/s. Heated oven to 350*. Optest ok; used 1 12400035 (Igniter) from stock"
Dan H.
REFRIGERATOR AMANA ASI2575GRS04 "Customer complaint that unit is not cooling properly, fresh food section temperature at 69 degrees, freezer section temperature at 40 degrees, found evaporator frozen solid, heater is , unit need new control and defrost thermostat ; ordrng 1 W11203924 (CNTRL) and 1 W11405276 (Defrost tstat)"
Jeff M.
WASHER MAYTAG MVWB835DW3 Installed new part unit tested good
Corey L.
REFRIGERATOR GE ZIS48NYB "Installed fan customer bought, op test good, compressor is hot as well as panel between frz and ff sections, advised customer to monitor temps after 48 hours the mullion should be getting cooler as temps settle, moved temps to recommended back from max cool"
David R.
REFRIGERATOR WHIRLPOOL GI6FDRXXY07 "Cc FZ section is frosting up. Found gaps along left door side and top left as well. Lights not working, switch stuck but fan is working good. Had to push hard in order to try to get door to close properly. Saw gasket ripped a little bottom left side. Will need new gasket and to steam everything out. Customer will think about it ; ordrng 1 WP12466115SP (light switch) and 1 WPW10714545 (gasket-fip), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Cc stated on Saturday unit was not running and was about 80 degrees in building and in fridge At arrival temps in fridge was 34 and freezer at 9 and was in a defrost Waited for unit to come out of defrost Evap frosted up normally not a sealed system issue but a control issue Will needs a control and thermistor ; ordrng 1 WPW10384183 (thermistor) and 1 W11357371 (Control)