Near Aurora, OH 44202
Brian M
Job Details: 01/07/2020
WASHER MAYTAG MVWB765FW3 Cc of noise during spinRan test spin and found noise coming from rotor Found bolt loose Tightened screw Ran another test spin Could not duplicate noise
Near South Amherst, OH 44001
Gabriel P
Job Details: 01/07/2020
DRYER MAYTAG MEDC465HW0 "Roller cheating up inside bearings making squeak sound,replaced rom truck stock opt test ok ; used 1 349241TXXX (XXXDO NOT RESTOCKXXX) from stock"
Near Cleveland, OH 44139
Brian M
Job Details: 01/07/2020
WASHER WHIRLPOOL WTW8200YW0 Installed bearing and sensor Ran test cycle Verified no leaks OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Near Independence, OH 44131
Dan H
Job Details: 01/07/2020
REFRIGERATOR KENMORE 106.5113921 "Customer complaint that unit is not making ice, confirmed, freezer section temperature at 8 degrees, found no power to ice maker , unit needs new control; ordrng 1 W11088499 (cntrl-elec 296.97), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Near Cleveland, OH 44139
Brian M
Job Details: 01/07/2020
DRYER WHIRLPOOL GEW9250PT0 Cc unit not heatingFound thermal cutoff open Replaced using back truck stock Ran test cycle OP TEST OK ; used 1 279973 (CUTOFF 4712) from stock
Near Cleveland, OH 44129
Dan H
Job Details: 01/07/2020
DRYER MAYTAG MGDC200XW1 "Customer complaint that unit is not heating all the time, started timed dry cycle, unit did not heat, igniter is not glowing, no power to igniter, found power to igniter when timer is jiggled, burner lit at certain points on timer, unit needs new time
Near Rocky River, OH 44116
Dan H
Job Details: 01/07/2020
RANGE GE ZGP366NR5SS "Customer complaint that oven will not go passed 100, confirmed, igniter is not glowing, igniter is receiving 120vac , unit needs new igniter ; ordrng 1 WB13X25264 (range igniter glowba 79.67), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Near Moreland Hills, OH 44022
Joe O
Job Details: 01/07/2020
REFRIGERATOR KITCHENAID KFCS22EVMS2 "Cc: not coolingCustomer moved unit to garage. Found temps in ff and freezer at 46 degrees. Opened doors to warm unit up. Found compressor only pulling. .5 amps. Tapped system found 7nit in a 15 inch vac. Needs compressor, evap and drier.Parts and labor s
Near Westlake, OH 44145
Corey L.
Job Details: 01/07/2020
OTR MICROWAVE KITCHENAID KHMC1857BSS "Customer complaint sparks shot out from the little cover inside mw, confirmed spark marks on wave guide cover, magnetron W10245183 failed, quoted to replace, customer does not repair, left quote"
Near Avon, OH 44011
Corey L.
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "Customer complaint freezer still developing ice around vent, confirmed, found a few gaps around frame of ff and frz section, siliconed gaps"
Near Strongsville, OH 44149
Dan H
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Customer complaint of frost in freezer section, no frost found, doors are sealing, unit is operating as designed"
Near Strongsville, OH 44136
Corina B
Job Details: 01/07/2020
MICROWAVE WHIRLPOOL WMH53521HZ Cc that there is steam on the door. Ran unit with a cup of water. Normal to have steam on the door. Optest ok
Near Chardon, OH 44024
Joe O
Job Details: 01/07/2020
STACK W/D WHIRLPOOL WGT4027HW0 Installed listed parts. Ran calibration. Ran normal cycle. Unit still not running through cycle. Called whirlpool tech line Spoke with Mark he advised there should be no water in the pressure port on the outer tub. He states unit needs outer tub. found pr
Near Brecksville, OH 44141
Dan H
Job Details: 01/07/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Customer complaint that door was not closing, door is latching properly, unable to duplicate the problem , unit is operating as designed"
Near Lakewood, OH 44107
Corina B
Job Details: 01/07/2020
RANGE KITCHENAID KSGG700ESS1 The rod is bent. Will need a new rod; ordrng 1 W10273192 (rod-door)
Near Rocky River, OH 44116
Corina B
Job Details: 01/07/2020
DISHWASHER WHIRLPOOL KDTM404ESS1 CC that the unit is not working. Checked the power at the control for 120 volts to the pump and motor. Will need a pump and motor. Cust does not want to repair
Near Strongsville, OH 44136
David R
Job Details: 01/07/2020
WASHER MAYTAG MVWB850YW1 "Replaced parts, tested. Op test ok"
Near Cleveland Heights, OH 44118
Joe O
Job Details: 01/07/2020
WASHER WHIRLPOOL WTW4850HW1 "Cc: temperatures not correctCustomer states that the temperatures are not correct on the dial. States that on cool setting the water is warm. On warm the water is really hot, and on cold the water is cold. I advised the customer that for the cool setting
Near Cleveland Heights, OH 44106
Joe O
Job Details: 01/07/2020
DISHWASHER KITCHENAID KDPE234GPS0 Cc: not closingFound someone installed screws incorrectly to unit. Removed screws. Doors still not latching correctly. Installed latch unit is latching. Ran test cycle. Op test ok
Near Fairview Park, OH 44126
Corey L.
Job Details: 01/07/2020
WASHER MAYTAG MVWC565FW1 "Customer complaint a loud noise, had another company come and they found oil under unit, confirmed oil leaked heavily over drive components, unit needs gearcase, shield, cap, motor and shifter replaced; ordrng 1 W10913953 (actuator) and 1 W11026785 (moto
Near North Ridgeville, OH 44039
David R
Job Details: 01/07/2020
WASHER WHIRLPOOL WFW5620HW0 "Cc of noise. Customers dad had video, sounded like something that was in the wash with the clothes was banging around. Took off back off unit, checked drain pump housing, good. Ran manual high spin, good no noise. Ran test mode, checked all components, n
Near Euclid, OH 44119
Jeff M
Job Details: 01/07/2020
WASHER WHIRLPOOL WTW5000DW2 Cabinet came damaged needs to be re-ordered; ordrng 1 W10676680 (cabinet)
Near WARRENSVL HTS, OH 44122
Joe O
Job Details: 01/07/2020
DISHWASHER WHIRLPOOL GU1200XTLT2 Cc: leaking from front(suds)Ran normal cycle. Did not see any leaking. Drained unit. Placed water mat. Unit functioning as designed. Op test ok
Near Cleveland, OH 44135
David R
Job Details: 01/07/2020
WASHER AMANA NTW4516FW3 "Cc had concerns with water level. Checked no error codes, ran manual mode, both valves check good. Blew through pressure hose, good. Advised to read owners manual for adding clothes and the cycles needed and water level for certain cycles. Ran on regular
Near Bainbridge, OH 44023
Jason N
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL KFCS22EVMS4 "Cc unit still leaking from freezerFound small ice sheet on bottom on freezer. Drain is clear, some residual ice left under drain pan, may be allowing some defrost water to roll outward. Cleared ice from drain pan. Cleared ice from freezer. Shot some wate
Near Warrensville Heights, OH 44128
Joe O
Job Details: 01/07/2020
WASHER AMANA NTW4516FW3 Cc: not spinning outFound error code f8e1(long fill no fill). Ran auto test and calibration. Found cold water has low water pressure. Pulled water line off unit. Found low water pressure from house supply. Advised customer that if the washer does not see
Near Amherst, OH 44001
David R
Job Details: 01/07/2020
WASHER WHIRLPOOL WFW5620HW0 intermittent issue with the touch UI. Ordering console ; ordrng 1 W11319991 (cntrl-elec)"
Near Chester Township, OH 44026
Arthur V
Job Details: 01/07/2020
WASHER MAYTAG MVWB766FW1 Replaced control and console. Ran a service verification cycle and a load size verification cycle. Passed both.
Near Cleveland, OH 44113
Jeff M
Job Details: 01/07/2020
WASHER WHIRLPOOL WET4024HW0 installed new parts unit did not work. call tech line they did not have any more recommendations they deem the unit unrepairable
Near WILOUGHBY HLS, OH 44094
Arthur V
Job Details: 01/07/2020
WASHER WHIRLPOOL WTW4850HW1 Used actual goods issue date for pop. Cycled unit with Customer load inside. (1 mattress cover). Advised cust how this washer needs to be loaded. Also advised customer to only use HE detergent Customer very unhappy with these new units. Customer was h
Near Lorain, OH 44053
Gabriel P
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Found shredded foam pieces on the right corner but they were not touching the heating element to causing then to burn clear it out steam a little of ice that was on cap tube also on heating element steam it out as well trying to get a burn smell out of t
Near Rocky River, OH 44116
Dan H
Job Details: 01/07/2020
RANGE MAYTAG MEW9630FZ03 Installed new control and oven temperature sensor
Near Solon, OH 44139
Brian M
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRT348FMEZ00 Installed gasket OP TEST OK
Near Lorain, OH 44052
David R
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRS331SDHW00 Replaced parts. Give 24 hours to return back to normal temps. Op test ok
Near Chagrin Falls, OH 44022
Jason N
Job Details: 01/07/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 Installed fan and cover. Wired in new thermistor. Op test good. Advised customer to allow up to 24 hrs for temps to return to desired.
Near Painesville, OH 44077
Jason N
Job Details: 01/07/2020
RANGE MAYTAG MGR6600FZ1 "Cc unit baking performanceCustomer stated she thinks the top bake is too hot and making things too crispy on top. She moved the rack down and decreased temperatures. Advised customer that the only time the top oven burner is ignited is for broil purposes
Near Rome Township, OH 44085
Joe O
Job Details: 01/07/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Installed water valve and led module. Tested water and ice maker. Op test ok
Near Montville, OH 44064
Arthur V
Job Details: 01/07/2020
WASHER MAYTAG MAV8551AWW Found unit washing and spinning at the same time. Needs transmission. We do not have special tools needed for replacing transmission. Unit is unrepairable
Near Painesville Township, OH 44077
Arthur V
Job Details: 01/07/2020
RANGE GE JBP23DR2WW Found right front burner switch faulty and needs replaced. Customer does not want repaired.
Near Highland Heights, OH 44143
Corey L.
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL ED25DQXDW02 "Customer complaint fridge is making a sound it did not make before but is not making it now, turned cooling up and held open drs to trick thermostat, sound still not heard, advised customer to try to record the sound if it happens again, customer wanted
Near Franklin Township, OH 44240
Jason N
Job Details: 01/06/2020
REFRIGERATOR KITCHENAID KSSO42QTX02 "Recovered refrigerant, installed compressor, evaporator, heat exchanger and uv dye drier. Pulled vacuum of 29in/hg on system for 15 min. Held vacuum for 15 min. Small leak detected, found leaking at low side charging hose. Changed hoses and pulled vacuum
Near Aurora, OH 44202
Jason N
Job Details: 01/06/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 "Cc unit not making iceRan diagnostics, found e5 for ice maker time out. Ran harvest, all functions passed. Ran manual fill test, valve humming, no water. Found water line to ice maker froze up. Thawed line, good water flow. Op test good. Advised to allow
Near Elyria, OH 44035
Gabriel P
Job Details: 01/06/2020
DRYER AMANA NED4655EW1 "Found 000 voltage from l1 to neutral and l2 to neutral 000 voltage but 244 to l2 to l1 still need electrician also parts never arrive to customer ,opt test ok"
Near Cleveland, OH 44102
Corina B
Job Details: 01/06/2020
WASHER WHIRLPOOL MVWC400XW4 "CC that the unit will not finish a load. Ran diag F8e1 long fill no fill, f0e2 over suds. Ran a manual test drain, agitated. When spinning the gearcase is worn. Will need a new gearcase. Found oil leaking will need a motor, capacitor, cam, shifter and be
Near Cleveland, OH 44110
Corina B
Job Details: 01/06/2020
REFRIGERATOR MAYTAG MFX2570AEM3 CC that the unit is leaking from the right side. Checked gaskets good. Found water leaking in the bottom of the ff section. There is no water pressure to the water valve. Water valve is weeping. Will need a new water valve. Advised cust to replace the sa
Near Fairview Park, OH 44126
Corina B
Job Details: 01/06/2020
REFRIGERATOR MAYTAG MRT311FFFZ00 Cc that there is water leaking from the back of unit. Found water line not inserted into water valve all the way. Trimmed end of water line to ensure a better fit into water valve. Cycled ice maker. Optest ok.
Near Fairview Park, OH 44126
Corina B
Job Details: 01/06/2020
DRYER ADMIRAL AED4516HW0 "CC that the unit is not heating checked terminal block l1 to n 120 volts, l2 to n 120 volts. L1 to l2 0 volts. Checked cord has continuity. Checked outlet has 240 volts. Plugged unit back in, did not have 240 volts. Cust will need an electrician to repla
Near Cleveland Heights, OH 44118
Jeff M
Job Details: 01/06/2020
RANGE KITCHENAID KODE300ESS00 I call tech line. He told me to replace the cooling fan and the thermal fuse. I asked him about possible replacement deeming it unrepairable; ordrng 1 W11245567 (blower) and 1 WPW10545291 (fuse-thrml)
Near Rocky River, OH 44116
Corina B
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Replaced the gaskets. Optest ok.
Near North Olmsted, OH 44070
Corina B
Job Details: 01/06/2020
WASHER MAYTAG MVWC360AW0 "CC that the unit will not do anything and makes a loud noise. Ran diag F7E1 – BASKET SPEED FAULT, F5E4 – LID NOT OPENED BETWEEN CYCLES, F7E7 – MOTOR UNABLE TO REACH TARGET RPM. Started a manual test with a spin test. Found the gearcase is loud. Will need
Near Parma, OH 44129
Jeff M
Job Details: 01/06/2020
WASHER WHIRLPOOL WTW4816FW2 Lock failed The striker and lid is twisted both lock and striker needs replaced; ordrng 1 W10837741 (lid strike) and 1 W11307244 (latch)
Near Westlake, OH 44145
Corina B
Job Details: 01/06/2020
DRYER SAMSUNG DV42H5600EP/A3 Cc that the drum would not turn and there is a burning smell after a while. Took the unit apart and removed the drum. Found the idler pulley ceased. Replaced idler pulley. Optest ng. When starting the unit would run for a second then turn off. Could smell
Near Brook Park, OH 44142
Jeff M
Job Details: 01/06/2020
WASHER MAYTAG MVWC555DW0 Hub is stripped out along with wash plate both need to be replaced; ordrng 1 W10528947 (drive hub kit) and 1 W10902814 (washplate)
Near Westlake, OH 44145
Corina B
Job Details: 01/06/2020
DRYER WHIRLPOOL WGD8500DW1 Cc that F3e1 comes up after you start the unit. Found F3E1 Exhaust Thermistor Open/Shorted checked the resistance from r/wh to r/wh 12.5ohms at 70* checked wires to cabinet good. Will need a new control. Cust has an extended warranty. Told them to call w
Near Lakewood, OH 44107
Corina B
Job Details: 01/06/2020
RANGE WHIRLPOOL WEG750H0HZ0 Cc that oven light does not work. Does not heat past 200. Found connector to cooling fan and light not fully connected on main control board. Reconnected connector to board. Replaced the light from t/s. Light works and oven is heating. Heated oven to 325.
Near Avon Lake, OH 44012
Corina B
Job Details: 01/06/2020
WASHER MAYTAG MVWB965HC0 "CC that there is no power to the unit. Checked outlet, good. Checked power at control 120 volts. Replaced the control and ui. Brought core back for return. Ran a calibration test. Started a normal cycle. Optest ok."
Near Parma, OH 44134
Jeff M
Job Details: 01/06/2020
REFRIGERATOR MAYTAG MRT118FFFH04 Installed new part unit op tested good
Near North Royalton, OH 44133
David R
Job Details: 01/06/2020
OTR MICROWAVE WHIRLPOOL WMH31017HW2 Cc unit mad a loud pop and then stop heating, loud noise. Loud vibrating noise coming from transformer. Checked and not getting 120 from low side. Ordering mag, cap diode, transformer ; ordrng 1 W10754299 (magnetron) and 1 W10836753 (transformr) and 1 W10
Near Cleveland, OH 44111
Jeff M
Job Details: 01/06/2020
RANGE WHIRLPOOL WFG525S0HV1 The popping noise of the customer is experiencing is coming from the expanding and contracting of the flames and metal. Normally the smoke that the customer witness was the first time that the oven was ever used it was burning oil’s normal shouldn’t happe
Near Cleveland, OH 44135
Jeff M
Job Details: 01/06/2020
RANGE WHIRLPOOL KFEG500ESS3 Customer was unsure on how to use the individual accessory options that the oven does have cooked time delay start things of that nature. We looked through the owners manual and we figured out the oven works fine unit tested good
Near Cleveland, OH 44111
Jeff M
Job Details: 01/06/2020
WASHER AMANA NTW4516FW3 Installed new part unit op tested good
Near North Olmsted, OH 44070
Gabriel P
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Replace parts opt test ok
Near Franklin Township, OH 44240
Brian M
Job Details: 01/06/2020
REFRIGERATOR KITCHENAID KSSO42QTX02 Recovered refrigerant Installed compressor and dryer and evap and heat exchanger Ran 28 inch vac for 20 min Recharged with 7.5 oz r134a Advised to let cool for 48 hours
Near Avon Lake, OH 44012
Gabriel P
Job Details: 01/06/2020
DISHWASHER KITCHENAID KUDI02FRBL1 "Found the screws of latch out screw in press start and start to fill and wash but two buttons on user interface are lighting on gave customer estimate but part is discontinued,opt test ok"
Near Westlake, OH 44145
Gabriel P
Job Details: 01/06/2020
REFRIGERATOR KITCHENAID KFCS22EVMS00 "Found compressor not running start device will stay clicking replace from truck stock ,opt test ok ; used 1 8201786 (STARTER) from stock"
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 01/06/2020
REFRIGERATOR GE PFE28RSHESS Customer had a power outage he also has a claim with ohio Edison any ways ran my diagnostic found 2 v dc going to inverter which was the red and white wire also 125 voltage from orange and black wire which is getting proper voltage I believe the power out
Near Cleveland, OH 44105
Jason N
Job Details: 01/06/2020
WASHER WHIRLPOOL WTW5100VQ0 "Cc unit making noise in spin cycle.Found unit tub sitting at an angle, tub will be off balance when in spin. Found suspension springs and brackets underneath very corroded and weak. Base is rusted out all around the bottom. Talked to BJ about if unit is
Near Aurora, OH 44202
Brian M
Job Details: 01/06/2020
WASHER MAYTAG MVWB835DC4 Cc unit not spinning clothes out well Found error for off load balance f0e5 Cleared codes ran auto test and calibration OP TEST OK Advised customer on loading machine
Near Oberlin, OH 44074
David R
Job Details: 01/06/2020
RANGE WHIRLPOOL WEG515S0FS0 "Cc oven not working. Trying turning oven on nothing. Looked underneath at wiring found loose/off, customer had items in bottom drawer that was knocking into wiring to the bake ignitor. Corrected. Tested out oven 3/4 times, each timed sparked up, went to
Near Parma, OH 44134
David R
Job Details: 01/06/2020
RANGE WHIRLPOOL WEG750H0HZ0 "Cc unit turning off/on, bake not working. Tried bake at 350* didn’t hear it spark up. Customer said if you turn all 5 burners then push the bake button it will work. Tried and effort the bake was working correctly. Tried again, same thing, intermittent i
Near Euclid, OH 44117
Corey L.
Job Details: 01/06/2020
WASHER MAYTAG MTW5700TQ0 "Customer complaint washer did not spin and agitator did not move, started washer on normal cycle, washer filled and agitated, advanced to spin, unit spun and drained, unable to duplicate the issue, unit is operating as designed"
Near North Royalton, OH 44133
David R
Job Details: 01/06/2020
DISHWASHER KITCHENAID KDPE234GPS0 Replaced part, tested all buttons working, customer noticed cabinet of unit at left right corner and front panel smashed in. Calling Home Depot/Kitchenaid to try to get a new one. Op test ok"
Near Cleveland, OH 44113
Corey L.
Job Details: 01/06/2020
MICROWAVE KITCHENAID KOCE500ESS01 "Installed parts listed, op test good"
Near Bainbridge Township, OH 44023
Brian M
Job Details: 01/06/2020
WASHER WHIRLPOOL WTW6400SW1 "Cc unit gets out of balance Found suspension to be extremely weak and bounces all over the place Needs suspension rods ; ordrng 1 W10820048 (suspension7688), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Near Solon, OH 44139
Jason N
Job Details: 01/06/2020
WASHER MAYTAG MVWB765FC3 "Cc unit making squeaking noise during cycleRan diagnostics, no code stored, ran auto cycle. No abnormal sounds. Ran spin test and agitation test. Customer hearing the magnet shifting back and forth in agitation. Advised customer that this is normal for t
Near Broadview Heights, OH 44147
David R
Job Details: 01/06/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Replaced parts, tested. Op test ok"
Near Cleveland, OH 44113
Corey L.
Job Details: 01/06/2020
REFRIGERATOR KITCHENAID KRMF606ESS01 "Replaced frz evap fan, tightened right ff door and frz handles, left ff door sagging from hinge and hits right side door when opened or closed, adjusted door at hinge, op test good"
Near Orange, OH 44022
Jason N
Job Details: 01/06/2020
WASHER MAYTAG MHW6630HW0 "Cc unit leaking from front, clip came offCustomer stated the front door clip came off and she can’t use it because it leaks. Confirmed front bellow spring clamp hanging. Reinstalled clamp. Ran auto test to ensure good seal. Op test good."
Near Madison, OH 44057
Jeff M
Job Details: 01/06/2020
DISHWASHER WHIRLPOOL WDT780SAEM1 "The u;it is filling with water but not washing needs a pump; ordrng 1 WPW10605057 (pump and motor assy), used 1 WPW10605057 (PUMP AND MOTOR ASSY) from stock"
Near Solon, OH 44139
Brian M
Job Details: 01/06/2020
MICROWAVE GE JKP78G0K3BG Did not physically work on unit took pics and looked up age Could not work on unit it’s from 1989 and no info available from Ge
Near Strongsville, OH 44136
David R
Job Details: 01/06/2020
WASHER MAYTAG MVWX655DW1 "Cc of noise from drain and filling. No error codes. Ran s vice test mode, good. Ran manual, valves are working and drain sounded normal. Told customer depending on what cycle you have it on and how much load you have in the unit and what stage the cycle
Near Reminderville, OH 44202
Brian M
Job Details: 01/06/2020
DISHWASHER GE DDT595SMJ0ES Cc of unit not draining Found debris in drain Removed debrisRan test cycle OP TEST OK
Near Strongsville, OH 44149
Corey L.
Job Details: 01/06/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "Ice not being made, no ice maker errors, I’m cycled and water filled, ice box fan is not running, replaced deli control, control still dead, found harness for deli board under drawer damaged from harness rubbing on track when opened and shut, unit needs
Near Painesville Township, OH 44077
Joe O
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM04 "Correct part number incorrect part in boxes. gaskets that arrived are too big for the unit. Re ordering door gasket. spoke with BJ he states he will research the part. Office to reschedule, part shows out of stock; ordrng 1 W10830274 (gasket-fip)"
Near Lyndhurst, OH 44124
Joe O
Job Details: 01/06/2020
REFRIGERATOR KITCHENAID KSSS42QMW01 Cc: not cooling properlyFound temps in ff section at 43 degrees freezer at 13 degrees. Customer states the unit got to 56 degrees in the ff section and 60 degrees in the freezer. Customer does not have unit stocked. Pulled evap cover found partial frost p
Near Cleveland, OH 44109
Jason N
Job Details: 01/06/2020
WASHER WHIRLPOOL MVWC565FW "Cc unit making a squealing grinding sound againFound pulley nut had fallen off, pulley grinding into belt guard. Reinstalled nut with blue loctite. Ran auto test and calibration. Op test good."
Near Mayfield Heights, OH 44124
Joe O
Job Details: 01/06/2020
REFRIGERATOR MAYTAG MTF2156GEB Cc: frost build up in freezerFound ff gasket and freezer gasket both allowing warm air in the unit. Adjusted freezer door gasket. Found gasket on ff door ripped. Needs ff door gasket; ordrng 1 WP61004017 (seal- f.f.)
Near Parma, OH 44130
Corey L.
Job Details: 01/06/2020
REFRIGERATOR AMANA ASI2575GRS01 "Customer complaint fridge makes this rattling noise, confirmed sound was present while entering home, found rattle coming from rear of condenser area under unit, made several adjustments to alleviate noise, op test good"
Near Parma, OH 44130
Corey L.
Job Details: 01/06/2020
RANGE WHIRLPOOL WFG525S0HZ1 "Customer complaint oven smells like gas when cooking, found ignitor mounting screw loose allowing ignitor to sag and is too far for good spark, corrected, op test good, customer stated it always used to click several times when starting then poof"
Near Mentor, OH 44060
Corina B
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRS322FDAW04 "CC that there is a noise sometimes. Turned unit off and back on, no noise. Cycled the ice maker found the water valve making the noise. No water to unit. Turned ice maker off. Optest ok."
Near North Royalton, OH 44133
David R
Job Details: 01/06/2020
DISHWASHER KITCHENAID KUDS24SEBL5 "Replaced parts. Tested. Op test ok, new gasket is still until worn in, have to push a good amount of force to close."
Near North Royalton, OH 44133
David R
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Replaced parts. Op test ok
Near Shaker Heights, OH 44120
Joe O
Job Details: 01/06/2020
REFRIGERATOR KITCHENAID KRFC302ESS00 "Cc: not coolingFound temps in ff section at 63 and freezer at 60. Found ball of ice on cap tube. Unit only pulling .6 amps. Needs evaporator, drier and compressor.Unit is under 5 years. Shows parts and labor covered.; ordrng 1 W10507884 (compressor) and
Near University Heights, OH 44118
Joe O
Job Details: 01/06/2020
DISHWASHER KITCHENAID KUDL02IRBS2 Cc: dispenser not openingFound dispenser connector will not hold connection. Need dispenser. ; ordrng 1 WPW10224430 (dispenser)
Near Berea, OH 44017
Gabriel P
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Found out the door warp by seal customer show me frost building around door also not sitting level again it was missing the hinge shim also customer found a crack on one of the door bin crack he forgot to tell me on first visit he said when deliver insta
Near Lyndhurst, OH 44124
Joe O
Job Details: 01/06/2020
WASHER MAYTAG MVWX655DW0 "Cc: washplate spinning really fast, not spinning clothes outFound error codes f7e1(basket speed fault) and f0e5(off balance load). Found hub stripped. Replaced hub. Ran auto test and calibration. Op test ok; used 1 W10528947 (HUB2616) from stock"
Near Painesville Township, OH 44077
Joe O
Job Details: 01/06/2020
REFRIGERATOR WHIRLPOOL WRF532SMBM01 "Cc: not coolingFound temps in ff at 48 degrees and freezer at 30 degrees. Found frost build up on rear evap cover. Pulled evap cover. Found frost build up across the evaporator. Put unit into manual defrost. Unit not defrosting. Ohmed out heater. Checked
Near Cleveland, OH 44102
Jason N
Job Details: 01/06/2020
DISHWASHER WHIRLPOOL WDF520PADB3 "Cc unit not draining.Ran diagnostics, found codes 8-1 for slow drain. Ran wash then cancel drain, drain is slow. Found drain hose clogged with fat deposits and debris. Cleared out. Retain drain test, now not draining, drain pump buzzing. Replaced drain p
Near Lyndhurst, OH 44124
Joe O
Job Details: 01/06/2020
DRYER WHIRLPOOL LGR7646EQ0 Cc: not heatingCust has a plastic accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semi­rigid metal hose to prevent fire hazard. found thermal fuse o
Near Aquilla, OH 44024
Jason N
Job Details: 01/06/2020
RANGE WHIRLPOOL WFE320M0ES2 "Cc unit door fell offConfirmed door hinge spring side damaged. Could not complete job, spring hinge is not here at customer house. Reordering.; ordrng 1 WPW10299226 (hinge-door)"