Service History 53

We serviced a
WHIRLPOOL REFRIGERATOR
Model ED20PKXBN00
Near Elyria, OH 44035
Angel
Job Details: 10/08/2021
Replaced timer with new one. Tested defrost function opt test no good heater was not turning on heater had continuity and the new bimetal that was installed prior visit had 120vac.Called BJ and had me jump out the bimetal wires to see if the heater turns on and it did and also BJ explained that if the bimetal had 120vac while in defrost bimetal is bad because it should be open with no voltage for the heater to receive the 120vac it needs to turn on. Will need a new bimetal installed. Ordering part.; ordrng 1 WPW10225581 (Bi-metal)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Mayfield Heights, OH 44124
Joe O
Job Details: 10/08/2021
Installed wash plate and gear case. Ran auto test and calibration. Op test okCard didnt show if it was approved. Office to contact if card did not go through.
We serviced a
WHIRLPOOL DRYER
Model WED6200SW1
Near Westlake, OH 44145
Gabriel P
Job Details: 10/08/2021
Unit never shut of while in home cannot duplicate issue advise to monitor working as design
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Cleveland Heights, OH 44106
Jason N
Job Details: 10/08/2021
"Installed vent motor and tube. Ran wash test, ghost button presses still present during cycle. Called wp techline, Drew, check voltage again at j-box. Check for feedback through N and ground. Found 4vac running through N and ground. Found ground improperly connected to j-box causing a floating ground. House wiring does not have a dedicated ground wire, using shield as ground loop, but shield was not connected to j-box at installation, no lock ring on box connector. Connected unit ground wire directly to shield. Ran wash test for 15 minutes, no UI ghost button issues present. Op test good."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Kent, OH 44240
Brian M
Job Details: 10/08/2021
Cc unit was saying unbalanced He moved and leveled unit and hasnt had the error return Ran diagnostics verified leveled OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW3
Near Bay Village, OH 44140
Marie V
Job Details: 10/08/2021
"Cc that the bottom drawer does not close all the way. Confirmed, found hose that is use to drain the drain pump out off the cover. Corrected issue. Op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Mayfield, OH 44143
Joe O
Job Details: 10/08/2021
"Installed water valve. Ran test cycle, unit still not filling. Pulled unit checking for blockages. Could not locate any blocked lines. Ran test cycle again, unit filled but would not wash. Pulled error code f7e2(variable speed motor failure) ohmed out motor from control. Motor checked good at 17ohms. Reconnected everything. Tested. No good. Needs control and sump assembly; ordrng 1 W11460946 (Sump assembly) and 1 W11462460 (Control)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX305EWH0
Near Woodmere, OH 44122
Manny
Job Details: 10/08/2021
Replaced recirculating pump. Operation test ok. Unit is cooling. Good water flow on evaporator plate.
We serviced a
KING KITCHEN REFRIGERATOR
Model KRSC503ESS01
Near Bay Village, OH 44140
Gabriel P
Job Details: 10/08/2021
Found ice underneath ice bin it could be cause by ice getting jam on the chute I also did the 2 tablespoons of water on ice chute and it hold it pass clean all ice and water advise customer to monitor
We serviced a
WHIRLPOOL RANGE
Model WFG520S0AS1
Near Avon Lake, OH 44012
Gabriel P
Job Details: 10/08/2021
Found tray for cooking underneath range bumping against ignitor clear out and it started working better check sensor probe is good check harness is not the insolate one but is good customer will monitor it opt test ok
We serviced a
MAYTAG DISHWASHER
Model MDBH979SAW0
Near Ravenna, OH 44266
Brian M
Job Details: 10/08/2021
"Cc unit sticking on light wash Found UI not functioning properly Have to hit normal a few times for it to select Needs UI ; ordrng 1 W10811166 (panel-cntl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE WASHER
Model 110.2233
Near Lorain, OH 44055
Angel
Job Details: 10/08/2021
"Cc that unit is not starting. Verified ran diagnostics found error code F5E1 lid switch fault, F5E2 lid lock fault, and F2E1 stuck key. Tested lid lock in diagnostics and would not do anything will need new lid lock replaced. Gave estimate to customer. Do not order part.; ordrng 1 W11307244 (Latch), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC1
Near Highland Heights, OH 44143
Joe O
Job Details: 10/08/2021
Customer received incorrect control. Control sent is a control box for a refrigerator or freezer. The box had 2 different part numbers on it. Re ordering controlControl out of stock. Office to reschedule ; ordrng 1 W11352122 (Control)
We serviced a
WHITE-WSTINGHSE FREEZER
Model FU211LRW5
Near Willoughby, OH 44094
Joe O
Job Details: 10/08/2021
Cc: frostingFound gap in gasket. Steamed out gasket. Op test ok
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Streetsboro, OH 44241
Brian M
Job Details: 10/08/2021
Missing encoder did not realize its not included on the UI ; ordrng 1 W11481116 (Encoder) and 1 W11414312 (Harness)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TE3
Near South Euclid, OH 44121
Jason N
Job Details: 10/08/2021
Recovered refrigerant. Installed compressor. Pulled vacuum on system to 28 in/hg for 15 minutes. Held vacuum. Recharged system with 5.5oz. Of r134a. Low side pressure stable at 2psi. Unit starting to cool. Advised customer to allow unit to cool for 24 hrs before restocking. Op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Westlake, OH 44145
Angel
Job Details: 10/08/2021
Installed shaft for ice maker tested. Opt test ok.
We serviced a
KITCHENAID DISHWASHER
Model KUDC03IVBS3
Near Mentor, OH 44060
Joe O
Job Details: 10/08/2021
Installed ui. Tested. Op test ok; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Aurora, OH 44202
Brian M
Job Details: 10/08/2021
Installed UI Opt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM
Near Brooklyn, OH 44144
Angel
Job Details: 10/08/2021
"Cc that unit is not making ice. Verified temperature and freezer was at 6* and ff section at 40* trie to cycle ice maker and would not cycle. Verified power good also tried to reset and it would still not cycle. Will need new ice maker. Ordering ice maker.; ordrng 1 WPW10715709 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mentor, OH 44060
Joe O
Job Details: 10/08/2021
Cc: not workingFound error code f8e1(long fill no fill). ran auto test. Found no cold water. Replaced water valve. Ran auto test and calibration. Op test ok ; used 1 W11210459 (VALVE) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB00
Near Chagrin Falls, OH 44023
Brian M
Job Details: 10/08/2021
Cc of frost build up in freezer At time of appointment there was no ice build up Spoke with customer sounds like normal condensation according to whirlpools article Showed customer article Advised on door sealing
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Newbury Township, OH 44065
Brian M
Job Details: 10/08/2021
Cc of noise Noise coming from tub hub Replaced using truck stock OP Test Ok ; used 1 W10528947 (HUB) from stock
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFTR1814LW8
Near Cleveland, OH 44110
Jason N
Job Details: 10/08/2021
"Recovered refrigerant, installed evaporator and filter drier. Pulled vacuum on system to 28 in/hg for 15 minutes. Held vacuum. Charged system with 4.25 oz. of r 134a. Compressor not pumping well, low side reading 27psi after charge. Very little frost pattern. Unit needs compressor. Customer does not want to continue repair ; ordrng 1 5304507765 (Compressor)"
We serviced a
AMANA WASHER
Model NTW4605EW0
Near Cleveland Heights, OH 44118
Angel
Job Details: 10/08/2021
"Replaced gear case, shifter, screws, harness, suspension, and spanner nut. Ran calibration and auto test. Opt test ok."
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near University Heights, OH 44118
Corina B
Job Details: 10/08/2021
CC that the lower oven is not heating. Confirmed. Replaced the igniter from t/s. Heated oven to 350*. Opt test ok ; used 1 12400035 (IGNITER) from stock
We serviced a
JENN-AIR WALL OVEN
Model JMW2430DS01
Near Shaker Heights, OH 44122
Corina B
Job Details: 10/08/2021
"CC that there is a fault code f2e1 on the control. Ran diag f2e1 stuck key. Will need a new ui. Cust does not have the receipt. Called BJ, part still under warranty. ; ordrng 1 W10887855 (Ui)"
We serviced a
KENMORE REFRIGERATOR
Model 59665932404
Near Shaker Heights, OH 44120
Manny
Job Details: 10/08/2021
"Cc unit keeps shutting off, displaying 2 lines on display, verify that the unit is turning off the cooling on its own, unit will need a main electronic control. used 1 WPW10503278 (CNTRL-ELEC), and 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near South Euclid, OH 44121
Corina B
Job Details: 10/08/2021
"CC that the light are not working. Confirmed. Replaced the freezer led, lights turned on flickering. Replaced the the led driver. Opt test ok. ; used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Cleveland, OH 44119
Corina B
Job Details: 10/08/2021
"CC that the unit will not start. Confirmed. F5E2 LID LOCK FAULT checked the lock, open. Replaced the lock from t/s. Ran a calibration. Started a rpdrain and spin. Opt test ok. ; used 1 W10404050 (LATCH) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Cleveland, OH 44119
Corina B
Job Details: 10/08/2021
CC that there is a little ice in the front of the freezer. Confirmed. Raised the freezer door. Siliconed the liner. Opt test ok; used 1 WP487576 (NYLON SHIMMING WASHER) from stock
We serviced a
GE REFRIGERATOR
Model GYE22HSKBSS
Near Mentor, OH 44060
Dan H
Job Details: 10/08/2021
"Customer complaint that fresh food section is not cooling, fresh food section temperature at 58 degrees, freezer section temperature at -2 degrees, fresh food section evaporator fan is not running, unit needs new fresh food section evaporator fan; ordrng 1 WR60X26866 (Ff ev fan), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW00
Near Mentor, OH 44060
Dan H
Job Details: 10/08/2021
"Customer complaint that door stays locked and unit is not starting, confirmed, ran diagnostics found f1e1(eeprom error) error code, unit needs new control, customer does not want repair ; ordrng 1 WPW10525361 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ1
Near Painesville, OH 44077
Dan H
Job Details: 10/08/2021
"Customer complaint oven is not heating properly and a popping noise, started bake for 350 degrees, temperature after preheat at 351 degrees, unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Cleveland, OH 44130
David R
Job Details: 10/08/2021
"Ice building up in FZ still. Called techline. Tested thermistor, good. 120 coming from control to heater, good. Found ohms reading for heater way too high. Ordering heater.; ordrng 1 W11546606 (Harness) and 1 W11546981 (Heater)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Jefferson, OH 44047
Dan H
Job Details: 10/08/2021
"Customer complaint that unit is making loud banging noises, ran diagnostics found f0e9(ob pause) and f0e5(off balance) error codes, suspension is good, ran high speed spin in manual test cycle, unit spun , no banging noises heard, customer put a load in unit, ran drain and spin cycle, found drain pump mounts broken causing drain pump to bounce off of floor; ordrng 1 W11396717 (Drain pump)"
We serviced a
JENN-AIR MICROWAVE
Model JMD2124WS
Near Bay Village, OH 44140
Marie V
Job Details: 10/08/2021
"Replaced diode, capacitor, transformer and magnetron. Tested unit outside with a cup with water pass. Installed unit and tested. Pass. Op test ok"
We serviced a
KENMORE WASHER
Model 41741122410
Near Conneaut, OH 44030
Dan H
Job Details: 10/08/2021
"Installed new bellow, op test good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF3000ESS01
Near Rocky River, OH 44116
Marie V
Job Details: 10/08/2021
"Replaced control and thermistor, and set unit to recommended temps. Advice cust to allow 24 hours to reach normal temps. Op test okBrought core for return"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFTR1821TFA
Near Ashtabula, OH 44004
Dan H
Job Details: 10/08/2021
"Left hand side of drawer track was ordered, its the right side thats broken, ordering right side drawer track; ordrng 1 240530701 (Rh track)"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Cleveland, OH 44135
Marie V
Job Details: 10/08/2021
"Replaced control and drain pump, ran calibration and auto test. Pass. Op test okNo core for return"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Parma Heights, OH 44130
David R
Job Details: 10/08/2021
"Cc unit in FZ condensation and Freezing. Found FZ door leaning and rubbing against bottom door. Gap in gasket. Took FZ off and placed two washers under, readjusted door. Not leaning anymore. Let customer know compressor and FZ fan sound normal. Op test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Cleveland, OH 44109
David R
Job Details: 10/08/2021
"Cc unit not cooling, high pitched noise. Found compressor high wattage and amps, overloading. Sealed System repair. Ordering compressor and evap, use evap if needed.** requesting double labor ** 4 job count; ordrng 1 W10836706 (Evap) and 1 WPW10507886 (Comp)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Cleveland, OH 44105
David R
Job Details: 10/08/2021
"Cc unit not cooling. FZ is good with temp. FF temp reading 45-50. Found deli control not working, harness might also have a rip in it. Found FF evap covered with ice. Called techline. Service pointer covers over customer problem. Documented parts needed. Wrote down on LBC numbers for deli control and harness but not needed at this time of customer doesnt want to. Wrote up in pvr parts need to fix ice build up. ordrng 1 W11087438 (Evap harness) and 1 W11457241 (Pan drip) and 1 W11188493 (Cover) and 2 W11456069 (Clamp)s, used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWB765C2
Near Cleveland, OH 44128
David R
Job Details: 10/08/2021
"Customer wanted us to check over unit. Ran diagnostics, no error codes. Ran test, all components working good. Customer also had questions regarding changing out the water hoses hooked up to unit. Let customer know that not covered under warranty. Could purchase hoses from Home Depot, Lowes. Have someone install. As far as the unit goes. Unit checks good. Agitating and spinning. No noises, good. Op test ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602EPA01
Near Westlake, OH 44145
Manny
Job Details: 10/08/2021
"Cc unit left cabinet trim is bend and filter cap was broken also stated that right hinges friction washer is thorn, verify trim needs to be replaced filter cap is good filter have a tab broken but still function, customer cant find parts sent if she find the parts we will replace when we come back for the trim we can replace then.; ordrng 1 W11173662 (Left cabinet trim)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Avon, OH 44011
Gabriel P
Job Details: 10/08/2021
Customer ran dishwasher before I arrive so I can hear noise and found squeaking noise coming from motor spoke to bj senior tech ask to order pump assembly just in case ordering motor assembly ; ordrng 1 W11416362 (Motor assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Maple Heights, OH 44137
David R
Job Details: 10/08/2021
"Cc unit door is not sitting right. Found door is damaged and broken at bottom. Will need new door and broken pieces, bracket, closet, badge. Giving estimate ; ordrng 1 LW10413519 (Right door) and 1 WPW10470155 (Closer) and 1 W11178521 (Badge) and 1 WPW10397055 (Bracket) and 1 W11544568 (Thimble), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Mentor, OH 44060
Joe O
Job Details: 10/08/2021
Cc: gap in ff doorAdjusted ff door. Added silicone to ff compartment to assist with sealing. Op test ok
We serviced a
WHIRLPOOL FREEZER UPRIGHT
Model WZF34X16DW06
Near Lorain, OH 44053
Gabriel P
Job Details: 10/08/2021
Replace cord opt test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS01
Near Westlake, OH 44145
Manny
Job Details: 10/08/2021
"Found Evan cover in ice, steamed the evap and evap cover, Replaced evap fan tested thermistor at control board found thermistor out of range 13.5k ohms and it should have been 5.3 ohms at 50 degrees replaced thermistor opt test ok"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Fairview Park, OH 44126
Manny
Job Details: 10/08/2021
"Cc unit is not spinning, found error code F0e3 and F0e5. For overload and off balance load. Found latch not engaging. Replaced latch with T/S w1081040, ran diagnostics and calibration op test ok.; used 1 W10810403 (LID LATCH) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Geneva, OH 44041
Dan H
Job Details: 10/08/2021
"Customer complaint that unit is not going into wash cycle, ran diagnostics found f8e1(long/no fill) and f3e1(pressure system fault) error codes, valves open, good water flow, started normal wash cycle, unit filled too much and canceled cycle, pressure hose is clear, unit needs new control; ordrng 1 W11116592 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Strongsville, OH 44136
David R
Job Details: 10/08/2021
"Cc unit was not cooling either FF or FZ but since then customer unplugged unit and let sit, plugged back in and has been working fine. First thing, tested temps. In FZ ranging from -1 to 2*. In FF ranging from 36-39*. Ram through diagnostics, all fans working. Icemaker is good, producing ice. Let customer know might have been a stuck really or glitch on control. By unplugging it, made the unit correct itself. Unit is good as of today. Customer to monitor for any changes. Op test ok."
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH53521HZ4
Near Ravenna, OH 44266
Brian M
Job Details: 10/07/2021
Cc display cutting In and out Found display dim Needs display and Control ; ordrng 1 W11192682 (cntrl-elec) and 1 W11182110 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW02
Near Seven Hills, OH 44131
David R
Job Details: 10/07/2021
Replaced FZ door. No gaps in gasket. Good. Op test ok.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH00
Near Cleveland, OH 44113
Manny
Job Details: 10/07/2021
"Cc unit not cooling on both sections, confirmed unit was 78 degrees in bot sections. Compressor is seized up and will not start, just humming, compressor drawn 11amp, unit will need a seal system repair, customer will not proceed with the repair. Cx thought that the 10 year warranty sticker on the door would cover the seal system repair, I explained that it only cover for the cost of the compressor, but he can try contacting tech support and see if he can get a concession for the repair. ; ordrng 1 W10836706 (Evap) and 1 WPW10143759 (Drier uv) and 1 W11209866 (Compressor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GIBSON FREEZER UPRIGHT
Model FV13M2WXFD
Near Mentor, OH 44060
Joe O
Job Details: 10/07/2021
Found start device failed. Replaced start device. Unit cooling. Op test ok ; used 1 8201786 (STARTER) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KSRP22FNBT00
Near Shaker Heights, OH 44122
Corina B
Job Details: 10/07/2021
Replaced the ice door kit and the cams. Steamed out the ice bin. Opt test ok. ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Shaker Heights, OH 44120
Manny
Job Details: 10/07/2021
"Cc unit frost up again in the freezer also stated that we are taking too long with the parts, I explained that we are trying to get the parts but there is a shortage on the parts and we will have to wait until they are in stock. Verify that evap was frosted over, steamed and remove the evap cover and placed unit in a force defrost cycle, steamed evap and informed that customer that the unit is going to keep frosting up since we need the parts that we order in order to solve the issue.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Willoughby, OH 44094
Joe O
Job Details: 10/07/2021
Cc: clunking noiseRan auto test. Unit seems very well balanced. Found screeching noise in gear case. Ran drain and spin. No clunking noise found. Needs gear case.; ordrng 1 W11454741 (Gear case)
We serviced a
KITCHENAID DISHWASHER
Model KDFM204KPS0
Near Westlake, OH 44145
Marie V
Job Details: 10/07/2021
Cc that the unit will not work. Confirmed. Took panel off and check power at the terminal block 120V check power at the control has about 20 V found fuse on harnes blown. Unit will need main control and harness. Office will contact once they have eta on the parts. ; ordrng 1 W11213032 (Harness) and 1 W11462461 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 10/07/2021
"Replace heater,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near North Olmsted, OH 44070
Gabriel P
Job Details: 10/07/2021
Found condenser vibrating to the cardboard correct issue opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHTXVB08
Near Cleveland Heights, OH 44106
Corina B
Job Details: 10/07/2021
Replaced the gaskets. Opt test ok.; used 1 SHIPPING (shipping and handling) from stock
We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS05
Near Aurora, OH 44202
Brian M
Job Details: 10/07/2021
Customer pointed out scratches in handle Needs handle ; ordrng 1 W11518518 (Handle)
We serviced a
MAYTAG DRYER
Model MGD6230HW0
Near Bedford, OH 44146
Manny
Job Details: 10/07/2021
"Unit was buried, ask manager if the can pull it out so I can work on it, she asked if I can wait 10 mins so she can have someone move the unit out, Connected unit to power started regular cycle, all functions are working correctly. Good igniter glow cant verify ignition since there is no gas hooked to unit. No issue found with the unit."
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Mentor, OH 44060
Joe O
Job Details: 10/07/2021
"Cc: not starting, humming noiseFound motor just humming. Spinning that basket the unit will start. Needs motorMotor shows under 10 years parts only warranty; ordrng 1 W11126010 (motor-drve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Lakewood, OH 44107
Marie V
Job Details: 10/07/2021
"Cc that she will put soap in unit but unit didnt start and did not wash the dishes and that she did not hear anything happening inside unit, that when she press start the unit will make a beeping noise. Started a normal cycle, unit started filling with water and motor was running. Canceled and ran diag, no error codes. While running auto test I had dispenser closed, it opened up. Pass. Took temps 145* inside unit after test was done. At this moment unit is working as designed. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Olmsted Township, OH 44138
Gabriel P
Job Details: 10/07/2021
Found defective shifter replace shifter opt test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS01
Near Olmsted Falls, OH 44138
Gabriel P
Job Details: 10/07/2021
"Found fresh food section evaporator frozen also found service pointer but customer will not fix ; ordrng 1 W10633627 (Fan) and 1 W11457241 (Drip pan) and 1 W10316760 (Thermistor) and 1 W10470981 (Gasket), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Cleveland, OH 44108
Corina B
Job Details: 10/07/2021
CC that the unit does not finish a cycle. Confirmed. Found the shifter not in the cam and the door lock not locking. Hot and cold are switched. Reversed the waterlines. . Replaced the lock from t/s and shifter. Ran a calibration. Opt test ok ; used 1 W11307244 (DOOR LOCK) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Maple Heights, OH 44137
Manny
Job Details: 10/07/2021
"Replaced latch, ran calibration and diagnostics cycle opt test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Wickliffe, OH 44092
Joe O
Job Details: 10/07/2021
Installed door. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAE02
Near Lakewood, OH 44107
Marie V
Job Details: 10/07/2021
"Cc that the lights in fresh food section are dim and freezer is out, confirmed. Replaced freezer light. Op test ok"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lakewood, OH 44107
Marie V
Job Details: 10/07/2021
Replaced lid lock. Ran auto test and calibration. Op test ok
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Painesville, OH 44077
Dan H
Job Details: 10/07/2021
"Customer complaint that unit is not washing clothes, ran diagnostics found f7e6(motor fault) error code, Found new style shifter disconnected from cam, installed new old style shifter , op test good"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Painesville, OH 44077
Dan H
Job Details: 10/07/2021
"Customer complaint that unit is not starting, confirmed, unit needs new lid lock, installed new lock, op test good ; used 1 W10810403 (Lid lock) from stock"
We serviced a
GE DISHWASHER
Model PDT715SYN2FS
Near Madison, OH 44057
Dan H
Job Details: 10/07/2021
"Customer complaint that unit is not starting, found unit not draining, found knockout plug still in garbage disposal, removed, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Madison, OH 44057
Dan H
Job Details: 10/07/2021
"Customer complaint that unit is freezing food in fresh food section then food will thaw, fresh food section temperature at 39 degrees, freezer section temperature at 7 degrees, unit needs new control; ordrng 1 W11353813 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID RANGE
Model KESC307GBL1
Near Jefferson, OH 44047
Dan H
Job Details: 10/07/2021
"Customer complaint that left front element gets stuck on high and when using oven control states insert probe, confirmed, unit needs new infinite switch and control both parts are no longer available ; ordrng 1 3191106 (Cntrl) and 1 9751362 (Infinite switch)"
We serviced a
FRIGIDAIRE RANGE
Model FFEW3025PBC
Near Conneaut, OH 44030
Dan H
Job Details: 10/07/2021
"Installed new control and user interface, op test good"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Ashtabula, OH 44004
Dan H
Job Details: 10/07/2021
"Customer complaint that door is not closing properly, found door not sitting on receivers properly, adjusted, op test good"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH05
Near Ashtabula, OH 44004
Dan H
Job Details: 10/07/2021
"Installed new doors, op test good"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Willoughby, OH 44094
Joe O
Job Details: 10/07/2021
Cc: no heatRan test cycle. Unit has good heat and air flow. Unit cycling heat. Unit functioning as designed. Op test ok
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ0
Near Chardon, OH 44024
Joe O
Job Details: 10/07/2021
Cc: unit will preheat then shut offCustomer stated unit would heat for approximately 10 mins then shut off and drop in temperature. Ran test bake. Unit preheated. Unit is reigniting. Unit maintaining temp. Could not duplicate issue. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Mayfield Heights, OH 44143
Jason N
Job Details: 10/07/2021
Cc unit needs gasket replaced due to tear. Replaced RH ff door gasket using customer supplied pre Id part. Ensured good seal to cabinet. Op test good.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGTR1845QF2
Near Novelty, OH 44072
Jason N
Job Details: 10/07/2021
Installed main control. Compressor and condenser fan started up. Unit starting to cool. Advised customer to allow 24 hours for unit to return to desired temps. Op test good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Solon, OH 44139
Jason N
Job Details: 10/07/2021
"Cc unit excessively leaking and not draining Customer stated unit will create a lot of suds and not drain out, will start leaking everywhere. Ran diagnostic, no codes stored. Ran wash test, excessive suds appearing. Asked customer about detergent usage. Cascade pods and Dawn liquid under cabinet. Suspect that the Dawn is being used inside unit. Customer had powdered creamer in cabinet, sprinkled creamer in sudsy water. Ran wash cycle several more minutes, no suds remaining. Ran cancel drain. Advised customer to not use regular dish soap in unit and to ensure if prewashing dishes to rinse thoroughly before putting in dishwasher."
We serviced a
KITCHENAID RANGE
Model KSGB900ESS4
Near Seven Hills, OH 44131
David R
Job Details: 10/07/2021
Replaced side panel and back panel. Left out door. Customer came and said they pulled out bottom drawer and slides fell off. Replaced sides in correct position. Customer said door is not closing. Nothing blocking or in way from door closing. Ordering slides and drawer to be replaced.; ordrng 1 W11131365 (Slide left) and 1 W11123024 (Slide right) and 1 W11036176 (Drawer)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Bedford, OH 44146
Jason N
Job Details: 10/07/2021
"Cc unit not washing Ran diagnostics, found code f7e6 for motor fault, did not agitate during test cycle, checked under unit, found shifter arm slipped out of splutch yoke. Per service pointer W11531483, replace shift actuator. Replaced shift actuator using customer supplied pre Id part. Ran auto test and calibration. Op test good."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Chagrin Falls, OH 44023
Jason N
Job Details: 10/07/2021
Cc unit detergent dispenser door not latching.Confirmed door will not latch on its own. Replaced dispenser using customer supplied pre Id part. Dispenser test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Avon Lake, OH 44012
Angel
Job Details: 10/07/2021
Cc that unit is not cooling as should. Verified temps and freezer was at 25* and ff section at 52* when verifying in freezer noticed fan was not running. Took of cover and fan was jammed against foam vent and the screws were not properly inserted. Fix screws and fan placement fan working as should. Opt test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS08
Near Avon Lake, OH 44012
Angel
Job Details: 10/07/2021
Cc that freezer had some frost and that deli drawers are still freezing food. Verified and freezer had some frost around seal part cleaned off and stem seal to expand a little and some vaseline for better sealing when closed. For the crisper drawers called whirlpool techline to explain that we did the service pointer and that they were still having the same problem. Spoke with travis and we went through some steps on diagnostics and asked me to replace thermistor on back wall ff section because its reading the temperatures wrong replaced thermistor from truck stock asked customer to monitor for now to see how it works out for them now that we changed the thermistor like tech line said.Opt test ok used 1 WPW10384183 (THERMISTOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Seven Hills, OH 44131
David R
Job Details: 10/07/2021
"Called customer, customer said items are still freezing. Told her I would call tech line before coming out. Called techline, same reference number 7731764069. Went over notes with techline, went over all parts replaced and test that have been done and customers items that have been freezing. Techline said we need to have a data temp logger placed in fridge for 5 days, collect data and then send over to techline engineering after all data collected. Calling customer to let her know that I will send information over to office about data temp logger. Then we will go from there.; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWQ02
Near Chardon, OH 44024
Jason N
Job Details: 10/07/2021
"Cc unit not cooling Customer stated unit stopped cooling twice, as of now unit is cooling correctly. Found residual ice/frost buildup on evaporator cover. Most likely unit is missing defrost cycles. Unit needs jazz board. Replaced using truck stock part. Programmed to 01. Op test good. ; used 1 WPW10503278 (Control board) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD9400SW0
Near Bay Village, OH 44140
Angel
Job Details: 10/07/2021
Cc that door is not locking properly. Verified and found that the catch is damaged. Replaced catch on door now closing and and opening as should. Opt test ok.; used 1 279570 (LATCH) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Westlake, OH 44145
Angel
Job Details: 10/07/2021
"Cc that unit is vibrating when spinning. Explained to them that washer is always going to vibrate when its going into a spin tried to level out a little better for them and recommended to try to by the pads for under the legs on the washer to try to minimize the shaking since there on a wood floor. Called BJ because customer still had questions and BJ said it was normal and to call whirlpool techline to notify issue and to see if techline has another point of view on issue. Spoke Rich with and said to verify dampers, and legs which i verified already and were good and that unit being on a wooden floor and on a second floor they are going to see the washer shaking more than normal unit is working as designed and recommended to buy the pads for under the legs on the washer as well."
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS01
Near Solon, OH 44139
Brian M
Job Details: 10/07/2021
"Cc of noise Found evap fan cutting in and out Needs evap fan; ordrng 1 W10822580 (evap fan motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE RANGE
Model 790.77513808
Near Westlake, OH 44145
Angel
Job Details: 10/07/2021
Cc that unit is leaking gas on back of unit. Verified and used soap suds and found unit leaking from coupling going into the gas valve. Turned off gas removed line and coupling cleaned off thread and added some sealant on the coupling side going into valve retightened checked with soap suds and no leak. Opt test ok.