We serviced a
AMANA WASHER
Model NFW5800HW0
Near Sheffield Lake, OH 44054
Marie V
Job Details: 04/30/2021
"Cc that the unit is leaking. Check SP and verify bellow, bellow was torn in 4 different spots. Replaced bellow and control, tested unit. Op test ok. Brought core for return"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC
Near Geneva, OH 44041
Jeff M
Job Details: 04/30/2021
The unit has a f6e3 code needs a ui and main control. No eta on parts. Cust will call when the parts have arrived.; ordrng 1 W11209420 (Control) and 1 W11095624 (Ui)
We serviced a
MAYTAG REFRIGERATOR
Model MFF2055DRE00
Near Ravenna, OH 44266
Brian M
Job Details: 04/30/2021
Cc of fan noise Found ice build up on back wall Found I didnt connect heater all the way Cleared ice and plugged in heater OP Test Ok
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Aurora, OH 44202
Brian M
Job Details: 04/30/2021
Cc of error will not drain Found chopper broken off inside Installed pump Ran test cycle OP Test Ok
We serviced a
WHIRLPOOL RANGE
Model WFE540H0AS1
Near Strongsville, OH 44136
David R
Job Details: 04/30/2021
"Cc temp is off. Checked and unit was calibrated -10. Let customer know. Reset to normal, tested bake at 350*. Good, cycling. Tested at 400*, cycled. Op test ok.; used 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
KENMORE DRYER
Model 110.87089601
Near Maple Heights, OH 44137
Jason N
Job Details: 04/30/2021
"Cc unit not powering onChecked power in to unit. Good at 245v L1 to L2 and 123 L to N. Drum light turning on, according to tech sheet, main board had power. Checked power in to power cube(inverter board). Power in good at 123v. No power out to console board, should be 5vdc, reading 0v. Unit needs power cube. ; ordrng 1 WP3407228 (Power cube)"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Hiram, OH 44234
Brian M
Job Details: 04/30/2021
Cc unit is dead Found miscommunication error Needs UI and control ; ordrng 1 W11112656 (console) and 1 W11400681 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5200VQ1
Near Cleveland Heights, OH 44121
Jason N
Job Details: 04/30/2021
Installed base pads. Ran tub fill then spin and drain. Op test good.
We serviced a
KITCHENAID RANGE
Model KSIB900ESS1
Near Avon, OH 44011
Gabriel P
Job Details: 04/30/2021
Control board was replaced. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDW
Near Elyria, OH 44035
Gabriel P
Job Details: 04/30/2021
"Replace washer and hinge,opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Garfield Heights, OH 44125
Corina B
Job Details: 04/30/2021
CC that the clothes are not getting washed. Found the shifter out of the cam. Will need a new shifter. Do not have shifter on the t/s. ; ordrng 1 W10913953 (Shifter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Elyria, OH 44035
Gabriel P
Job Details: 04/30/2021
"Cc that they have low ice production. Verified cycled the ice maker and it is cycling as designed and ice harvest out as well,Explained to customer ice maker will make 8 cubes of ice every 3 to 4 hours. Opt test ok.no issue found also filter needed to be reset"
We serviced a
GE WASHER
Model GFWR4805F1MC
Near Huntsburg, OH 44046
Brian M
Job Details: 04/30/2021
"Cc unit pausing and not spinning Found service pointer on issue advised to replace harness and control ; ordrng 1 WH12X26034 (washing machine cont) and 1 WH19X25495 (rps module harness), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2087HRS
Near Shaker Heights, OH 44122
Dan H
Job Details: 04/29/2021
"Customer complaint that door gasket is torn, gasket is sealing, tear is cosmetic, advised customer that replacing door gasket is not necessary at this point"
We serviced a
WHIRLPOOL WASHER
Model WTW8500BW0
Near Mentor, OH 44060
Joe O
Job Details: 04/29/2021
"Cc: leakingConfirmed water marking on water mat. Customer had load ready to run. Ran normal cycle. Watched whole cycle. Could not duplicate leaking. Spoke with BJ, he stated he has seen where water entering tub ring will flow between tub ring and tub and out onto the floor. Found no moisture between tub ring and tub. Cannot duplicate issue."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF750SAYM0
Near Westlake, OH 44145
Marie V
Job Details: 04/29/2021
"Cc that the unit isnt washing the dishes properly. Started a normal cycle. Unit started running. Found filter loose, corrected, also ran diag no error codes found. When test done. No error codes. Check spray arm found them clogged .Unit drains properly advise cust to run a clean cycle on unit every month to help dishwasher, also to run hot water before starting unit . Unit will need both spray arm I tried to clear out but not good. Cust can install no need to reschedule.; ordrng 1 WPW10340504 (Spray arm) and 1 WPW10340527 (Spray arm)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Avon, OH 44011
Marie V
Job Details: 04/29/2021
"Cc that the unit is taking too long to preheat. Set unit to 350* when unit is preheating, it shuts the flame off and then back up. Tested control is sending correct power. Tested outlet , is also good. Unit will need dsi board and gas valve. ; ordrng 1 WPW10602001 (Gas valve) and 1 W11162730 (Module spark)"
We serviced a
MAYTAG WASHER
Model MVWC465HW0
Near Broadview Heights, OH 44147
Dan H
Job Details: 04/29/2021
"Customer complaint that unit is not completing cycle, ran diagnostics found f8e1(long/no fill) error code, found cold water barely entering unit, unit needs new valve, customer does not want repair ; used 1 W11210459 (VALVE) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near Strongsville, OH 44149
Corina B
Job Details: 04/29/2021
Replaced the oryan board. Recharged the system with 4.5 oz of r134. Optest ok. ; saved tckt
We serviced a
KITCHENAID RANGE
Model KFGG500EBS3
Near Eastlake, OH 44095
Corina B
Job Details: 04/29/2021
When pulling unit out. Found an extension cord without a ground on it. Advised cust the unit needs to be on a Dedicated circuit. Plugged unit into a different outlet. Started to work. Optest ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Brook Park, OH 44142
Marie V
Job Details: 04/29/2021
"Replaced part , tested . Op test ok."
We serviced a
GE RANGE
Model JGB918SEL3SS
Near North Royalton, OH 44133
Dan H
Job Details: 04/29/2021
"Customer complaint that oven shuts off and display shows started bake for 350 degrees, display showed 292 degrees immediately, oven heated to 120 and shut off, oven temperature sensor is reading 1500 ohms at room temperature, unit needs new oven temperature sensor ; ordrng 1 WB20K10015 (Ots), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRFA32SMHZ02
Near Berea, OH 44017
Marie V
Job Details: 04/29/2021
Cc that the unit will shut off and it wouldnt turn back on unless turned the power off and on to get it to work and it will show straight line on control instead of the temp. Unit has good frost pattern. Try to do some diag to hear all other components working but it didnt worked. When open the door after many times control acted up and showed straight lines and you have to press the pluss button to get unit to work but later on it stopped. Unit will need main control.; ordrng 1 WPW10637328 (Control)
We serviced a
KENMORE DRYER
Model 110.867427
Near Brecksville, OH 44141
Gabriel P
Job Details: 04/29/2021
Cc that dryer is not working at all. Verified and dryer was unplugged and the star button needed to be held to start unit dryer is working as designed. Opt test ok.
We serviced a
WHIRLPOOL DRYER
Model WED7120HW0
Near Novelty, OH 44072
Brian M
Job Details: 04/29/2021
Cc of noise Found noise coming from blower wheel wheel is stripped out on motor no way of getting it off Needs motor wheel and housing ; ordrng 1 279787 (motor) and 1 WP697772 (blower wheel) and 1 W10888146 (housing) and 1 W10841728 (seal)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHT1515LW5
Near Independence, OH 44131
Gabriel P
Job Details: 04/29/2021
Cc that unit not cooling. Verified and unit was not properly grounded. Issue was fixed. opt test ok
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW2
Near Parma Heights, OH 44130
Gabriel P
Job Details: 04/29/2021
Cc that dryer is not operating. Verified and found that one of the connectors on the motor were loose inserted wire correctly and dryer working as designed. Opt test ok.; used 1 SENIORDISCOUNT (senior discount) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Parma, OH 44129
Gabriel P
Job Details: 04/29/2021
Cc that freezer was not sealing properly. Verified and found that gasket had popped out of place so we clamped it back in and door is sealing as should now also cleaned out all moisture and ice for them. Opt test ok.
We serviced a
GENERAL ELEC DISHWASHER/B-IN
Model GDT580SMF4ES
Near Columbia Station, OH 44028
Corina B
Job Details: 04/29/2021
CC that the unit is leaking from the door. Started a cycle let run for 30 minutes. Could not duplicate the leak did see the trim for the cabinets bent inward. Could be causing the door to not shut properly. Optest ok.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Mentor, OH 44060
Joe O
Job Details: 04/29/2021
Cc: left rear burner flame goes out when on lowAdjusted valve. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near North Ridgeville, OH 44039
Corina B
Job Details: 04/29/2021
CC that there is a fault code that comes up. Ran diag F3e2 pressure hose. Drain pump does not shut off. Will need a new control. Office will need to schedule ; ordrng 1 W11498802 (Control)
We serviced a
MAYTAG WASHER
Model MVWB750WQ1
Near Ashtabula, OH 44004
Jeff M
Job Details: 04/29/2021
I inspected the unit for a week I was unable to find one I did locate the source of the original leak it is coming from their furnace I think? I can visually see a pipe leaking water onto the floor
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Novelty, OH 44072
Brian M
Job Details: 04/29/2021
Cc UI not responding Replaced UI OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Cleveland, OH 44108
Jason N
Job Details: 04/29/2021
"Cc unit not able to start normal cycle after running clean washer cycle.Customer stated she turned clean washer cycle on, the unit went through the cycle. When she tried to start a normal cycle after, the unit stayed on clan washer. Advised customer she would have to turn the clean cycle off on this model before starting a normal cycle. Press clean washer cycle button until off is displayed. Ran auto test, and then started normal cycle. All functions are normal. Unit is working as designed."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHT2117NF4
Near Ashtabula, OH 44004
Jeff M
Job Details: 04/29/2021
Icemaker is failed its receiving 120 V power needs a new icemaker.; ordrng 1 5304480709 (Ice maker) and 1 S (S)
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ1
Near Mentor, OH 44060
Joe O
Job Details: 04/29/2021
"Cc: right rear burner not shutting offTested burners. Burners are shutting off and cooling down. Cooktop hot lights are functioning. Advised customer unit takes time to cool down. Called whirlpool tech line spoke with Leon. He stated the cooktop hot light is on timed cycle, so the cooktop can still be hot when the light goes off. He stated the cooktop hot light will only stay on if the burner was on for more the 5 mins and will only stay on for a limited time, so the cook top can still be hot. He stated the cooktop on light should shut off and not turn back on until the burner is used again. He stated to replace the control. Needs controlControl out of stock. Office to reschedule; ordrng 1 W11106265 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDW00
Near Elyria, OH 44035
David R
Job Details: 04/29/2021
"Found pinched water line, corrected, tested, Icemaker good. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Mentor, OH 44060
Joe O
Job Details: 04/29/2021
"Cc: leaking, squealing beltFound gear case leaking oil. Belt slipping on motor pulley. Needs gear case cam and beltGear case and belt out of stock, office to reschedule; ordrng 1 W11423758 (Gear case) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDW00
Near Elyria, OH 44035
David R
Job Details: 04/29/2021
"Water fill tube pushed too far back, causing ice build up on bottom FZ. Corrected, tested, steamed ice, good. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ 12
Near Cleveland, OH 44108
Jason N
Job Details: 04/29/2021
"Cc unit part fell off, now ice and water coming out of dispense. Found inner ice door had fallen off, ice melting inside container due to not being insulated. Snapped inner ice door piece back into place. Tested ice dispense. Op test good."
We serviced a
MAYTAG WASHER
Model MHW8630HW1
Near Cleveland, OH 44106
Jason N
Job Details: 04/29/2021
"Cc unit not draining, error code f9e1.Customer stated he attempted to pull drain basket, he did not find anything inside. Back panel on unit was removed. Pulled front panel, checked drain pump, found sock stuck in impeller. Removed and ran auto test, unit filled and drained properly. Found bellow not secured on tub properly, bellow pulled off tub lip, retaining ring loose, several more items stuck between basket and tub. Removed items and secured bellow to tub. Reran auto test, all functions passed. Op test good."
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Jefferson, OH 44047
Jeff M
Job Details: 04/29/2021
Customer still having issues with the machine not washing correctly I put the unit in diagnostics the unit has a control fault needs a new control actuator and belt told the customer to give us a call once the parts of arrived there is no ETA on the control board; ordrng 1 W11212745 (Actuator) and 1 W11411581 (Control) and 1 W11213879 (Belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDW00
Near Elyria, OH 44035
David R
Job Details: 04/29/2021
"Looked over unit, water is good, Icemaker and temps are good. Op test ok"
We serviced a
WHIRLPOOL RANGE
Model WFE710H0AS1
Near Parma, OH 44129
Dan H
Job Details: 04/29/2021
"Installed new bake element, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near North Ridgeville, OH 44039
Corina B
Job Details: 04/29/2021
Replaced the door and arm. Optest ok.
We serviced a
MAYTAG RANGE
Model MGR8800FZ0
Near Mentor, OH 44060
Joe O
Job Details: 04/29/2021
Installed hinges. Tested. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Cleveland, OH 44113
Jason N
Job Details: 04/29/2021
"Cc unit middle rail broke. Confirmed, replaced mullion rail with customer supplied pre Id part. Op test good."
We serviced a
JENN-AIR WALL OVEN
Model JJW2830DB00
Near Strongsville, OH 44149
David R
Job Details: 04/29/2021
"F2E1 stuck key error. Followed tech sheet. Took off control panel, took all wires off, reconnected. Turned unit on, cleared fault, turned on both ovens, bake at 350, good, cycled. Op test ok.** if happens again would order control panel."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Cleveland, OH 44111
Gabriel P
Job Details: 04/29/2021
"Replace motor,cam,belt,gearcase ,shifter,ran diagnostics all test pass"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV00
Near Willoughby, OH 44094
Joe O
Job Details: 04/29/2021
Installed led module. Op test ok
We serviced a
JENN-AIR WALL OVEN
Model JJW3830DP01
Near Avon Lake, OH 44012
Gabriel P
Job Details: 04/29/2021
Cc that double oven is throwing a F2E1 error code. verified issue and tried to reboot and check connectors but issue was still happening. Will need to replace console on unit. Ordering part.; ordrng 1 W11232121 (Control panel)
We serviced a
WHIRLPOOL RANGE
Model RF378LXKB
Near Westlake, OH 44145
Corina B
Job Details: 04/29/2021
"CC that the front left burner is not working. Confirmed the burner is not working. Found the hot surface light is on. Found the switch is open. ; ordrng 1 WP3149400 (Switch), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE DISHWASHER
Model GDT580SSF7SS
Near North Ridgeville, OH 44039
Marie V
Job Details: 04/29/2021
"Cc that the unit opens up the dispenser but the pod stays in and that it melted a cub an a cutting board and dishes werent clean. Started normal cycle, unit filled with water and just sat there, the heater was working but motor wasnt, try to go on diag, got unit to test simple components and it would not run the motor it filled and drained all out, but wasnt running. Check for power going to the motor 122V. Unit will need new motor.; ordrng 1 WD26X23258 (Motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near Cleveland, OH 44128
Jason N
Job Details: 04/29/2021
"Cc unit codes f3e2.Ran diagnostics, confirmed code f3e2 for moisture sensor open or shorted. Ran moisture sensing test, test good. Checked outlet thermistor, thermistor reading open. Replaced outlet thermistor using customer supplied part. Found new thermistor is reading open. Will need to reorder thermistor. ; ordrng 1 Wp8577274 (Thermistor)"
We serviced a
MAYTAG RANGE
Model MGR6600FZ1
Near Avon Lake, OH 44012
Corina B
Job Details: 04/29/2021
"Cust showed pop, sent pic. CC that the oven does heat to the correct temperature. ran diag no codes. Turned oven on to 350*. Calibrated oven. Optest ok."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cleveland, OH 44144
Dan H
Job Details: 04/29/2021
"Customer complaint that unit is not spinning clothes out, ran diagnostics found f0e5(off balance) error code, unit is not level, leveled unit, customer has one rug in basket to show that unit would not spin out , advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent , unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Elyria, OH 44035
Marie V
Job Details: 04/29/2021
"Cc that the unit isnt cooling. Took temps both 80*. On both section. Check with light could not find a leak. Got nitrogen and filled unit up, started leaking at the filter drier, replace from T/S. Put unit into a vacuum for 10 min no changes on gages, Filled unit back with R134a, 3.7OZ. Frost pattern started forming and pressure on low side is at 0 at this point. Cust had to go, couldnt check for full frost on evaporator, but it started working good. Advice to allow 24 before putting any food on freezer and fresh food section. Op test ok; used 1 WPW10143759 (DRIER) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near North Ridgeville, OH 44039
Marie V
Job Details: 04/29/2021
"Cc that the unit will leave water standing at the bottom of unit. And one of the lights still on. Ran diag found F8E1 no fill long fill. Teste components found water valves not open all the way, only a little bit of water coming in. When opened all the way in still, cust opened a valve and unit started filling properly. Ran calibration and auto test. Op test ok."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Aurora, OH 44202
Brian M
Job Details: 04/29/2021
Cc of noises Found all noises to be normal operation sounds OP Test Ok
We serviced a
KITCHENAID RANGE
Model KFDD500ESS02
Near LaGrange, OH 44050
Gabriel P
Job Details: 04/29/2021
"Replace console,opt test ok ; ordrng 1 W10692425 (Console)"
We serviced a
AMANA REFRIGERATOR
Model ARSE66ZBS
Near Jefferson, OH 44047
Jeff M
Job Details: 04/29/2021
The unit does not make ice I took the icemaker out the nonstick coating in the tray is breaking down the icemaker is receiving 120 V AC needs a new icemaker customer already paid in full. No eta; ordrng 1 D7824706Q (Ice maker) and 1 S (S)
We serviced a
ROPER DRYER
Model RED4516FW0
Near Mantua, OH 44255
Brian M
Job Details: 04/29/2021
Cc unit not turning on Found thermal fuse open Replaced OP Test Ok
We serviced a
CROSLEY DRYER
Model VED6505GW0
Near Streetsboro, OH 44241
Brian M
Job Details: 04/29/2021
Cc of low lint build up Could not find a issue unit is vented out properly No issue found
We serviced a
CROSLEY WASHER
Model VAW3584GW1
Near Streetsboro, OH 44241
Brian M
Job Details: 04/29/2021
Cc agitator loose Found agitator stripped out Needs agitator ; ordrng 1 WP3951744 (agitator)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Cleveland, OH 44128
Jason N
Job Details: 04/29/2021
"Cc unit making squealing sound.Ran auto test, confirmed belt slipping when in spin cycle. Replaced drive belt using truck stock. Reran auto test, no abnormal sound heard. Op test good.; used 1 WPW10006384 (BELT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC
Near Andover, OH 44003
Jeff M
Job Details: 04/29/2021
The UI is not responding Consistently needs a new UI ; ordrng 1 W10911024 (Ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Streetsboro, OH 44241
Brian M
Job Details: 04/29/2021
Cc no ice Found bail arm to be stuck in the up position removed icemaker and repositioned bail arm
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Strongsville, OH 44136
David R
Job Details: 04/29/2021
"Found open contacts on start switch, ordering start switch ; ordrng 1 WPW10117655 (Start switch)"
We serviced a
MAYTAG WASHER
Model MVWC400XW3
Near Fairview Park, OH 44126
Dan H
Job Details: 04/29/2021
"Customer complaint that unit is not completing cycle and not spinning, ran diagnostics found f7e7(motor unable to reach target rpm) and f7e1(basket speed fault) error codes, shifter failed optical test, bearings in gearcase are worn, unit needs new shifter and gearcase; ordrng 1 W11132267 (Gearcase) and 1 WPW10006355 (Shifter), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
ROPER DRYER
Model RED4516FW0
Near Streetsboro, OH 44241
Brian M
Job Details: 04/29/2021
Found motor not receiving proper power Needs control and motor and wheel ; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel) and 1 W10857612 (timer)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Bedford, OH 44146
Jason N
Job Details: 04/29/2021
"Cc unit not heating properly.Checked power cord connection, corrected wiring, removed ground from neutral terminal and connected to chassis. Plugged in unit, ran dryer test. Unit tumbling and heating properly. No issues found with unit, unit working as designed. Op test good."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Wickliffe, OH 44092
Joe O
Job Details: 04/29/2021
Installed motor and belt. Ran test cycle. Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model DU1345XTVB1
Near Bedford Heights, OH 44146
Jason N
Job Details: 04/29/2021
"Cc unit not draining Confirmed water sitting in bottom of unit. Cleared water from unit, checked chopper blade assembly. Checked clear. Pulled drain pump, found impeller on pump separated from shaft. Unit needs drain pump. Replaced using truck stock. Ran wash test then cancel drain. Op test good. ; used 1 WPW10348269 (PUMP-DRAIN) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW
Near Kent, OH 44240
Brian M
Job Details: 04/29/2021
Complaint lights flashing Found unit stuck in sensing mode Reset control ran manual test on valves drain and spin OP Test Ok
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Euclid, OH 44117
Jason N
Job Details: 04/29/2021
"Cc unit not going into sense. Customer stated about 50/50 unit will go into sensing and start. Started wash cycle several times, unit going into sense every time. Had customer start cycle, found customer was pulling off start button too early before final countdown to 1. Advised customer to hold start button slightly longer until sense appears on display. Customer tried several times, good to go. Op test good."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TD2A
Near Middleburg Heights, OH 44130
David R
Job Details: 04/29/2021
"Replaced latch, tested, still not working properly. Still showing flashing lights on UI. Called Brain, followed tech sheet. The old switch test good. Would order and replace UI. **can we credit the money paid for switch towards the UI? And whatever is left add to total due?; ordrng 1 5304518467 (UI)"
We serviced a
GE REFRIGERATOR
Model DFE2HJNKPES
Near Perry, OH 44081
Jeff M
Job Details: 04/29/2021
The unit is leaking possibly from the compression fitting on the waterline behind the refrigerator I shut the waterline off so theres no water getting to the machine so I can stop leaking supposedly. I cannot remove the fridge from the wall it is a super tight fit I told the customer if she was able to remove that refrigerator within a 30 day service call warranty will come back out and see what else is going on I also told her if it is that copper fitting for that waterline we do not replace the fitting; saved tckt
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Orwell, OH 44076
Jeff M
Job Details: 04/29/2021
Installed the new part op tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW00
Near Olmsted Falls, OH 44138
David R
Job Details: 04/29/2021
"Cc not making ice. Found door harness wires cut through.ordering white left door.*** 2 techs, requesting double labor ; ordrng 1 LW11038922 (Door)"
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Euclid, OH 44119
Joe O
Job Details: 04/29/2021
Cc: oven stay turning onCustomer was locking keypad when trying to start baking. Advised customer the lock has to be off to start a bake. Ran test bake. Op test ok
We serviced a
KITCHENAID RANGE
Model KFGC506JSS
Near Solon, OH 44139
Joe O
Job Details: 04/29/2021
Cc: burners still clicking after ignitingFound outlet has a hot neutral reverse. Found a correct outlet near unit. Plugged in unit to correct outlet. Unit stopped clicking. Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Ravenna, OH 44266
Brian M
Job Details: 04/29/2021
Cc unit not drying Ran diagnostics found no errors heater is working properly Advised on jet dry and gave samples
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS526SIAH00
Near Ravenna, OH 44266
Brian M
Job Details: 04/29/2021
"Cc still no iceRan ice maker diagnostics found ice maker functioning properly But ice bin transmitter is intermittently working keeps cutting in and out on reading full and empty bin Needs transmitters ; ordrng 1 W10870822 (cntrl-elec) and 1 W10898445 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Kent, OH 44240
Brian M
Job Details: 04/29/2021
Cc some of his cups have water on top The cups in question have a pretty good sized dip in them Advised that because of the dip the water will sit because it has no where to run off Unit is functioning properly
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Perry, OH 44081
Jeff M
Job Details: 04/29/2021
The unit went off-balance quite aggressively push the side of the cabinet out took a picture of it. theres no error codes customer showed me the load they had in the machine it was just a standard load. Shirts things like that. Ordering a control board just in case its a software issue in the machines not detecting properly balanced load. Theres no ETA on that part customer will call us once they receive it; ordrng 1 W11419171 (Control)
We serviced a
WHIRLPOOL DRYER
Model WGD6620HC
Near Lorain, OH 44053
Gabriel P
Job Details: 04/29/2021
"Check all fuse and igniter test pass,unit is also gas so will will not be able to check for heat but each part check good"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Madison, OH 44057
Jeff M
Job Details: 04/29/2021
Installed the new part op tested good.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Willoughby Hills, OH 44094
Jason N
Job Details: 04/29/2021
"Cc unit not washing or draining clothes correctly. Ran diagnostics, found codes f0e3 for overload and f0e5 for offbalance. Ran auto test and calibration. All functions passed. Asked customer about clothing loads. Customer is filling tub 3/4 full, hence the overload and offbalance codes. Advised customer about load sizing for this unit and if offbalance situations still arise, to pause unit and redistribute load. Unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near University Heights, OH 44118
Dan H
Job Details: 04/29/2021
"Customer complaint that unit is not advancing cycles, ran diagnostics, found f8e1(long/no fill) error code, found drain hose laying on the floor, advised customer that drain hose needs to be a minimum of 39 off of floor, corrected drain hose, unit is operating as designed"
We serviced a
GE DISHWASHER
Model GDT695SFL5DS
Near Richmond Heights, OH 44143
Dan H
Job Details: 04/29/2021
"Customer complaint that unit is not draining, confirmed, found drain pump no pumping water out, unit needs new drain pump , customer does not want repair at this time; ordrng 1 WD19X24829 (Dp), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS8
Near Pepper Pike, OH 44124
Dan H
Job Details: 04/29/2021
"Customer complaint that unit is leaking, started normal wash cycle, unit filled and began washing , a screw in door backed out causing door to not seal properly, tightened, no leaks, op test good"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS
Near Lyndhurst, OH 44124
Jason N
Job Details: 04/29/2021
"Cc unit upper rack rubbing on gasket.Confirmed left side of upper rack slightly rubbing on door gasket, customer concerned it may tear gasket. Found left side of rack is bowed out slightly. Removed adjuster, manipulated(pushed in) top of rack to straighten out. Reinstalled adjuster. Top rack now freely moving in and out without touching gasket. Op test good."
We serviced a
WHIRLPOOL WASHER
Model WTW8500BW0
Near Mentor, OH 44060
Joe O
Job Details: 04/28/2021
"Cc: leakingCustomer states unit leaking front left corner of unit. Ran normal cycle, ran diagnostics cycle. Customer loaded unit with towels. Ran normal cycle. Let unit fill and wash. Could not duplicate leak. Placed water mat. Advised customer to monitor. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Lorain, OH 44055
Gabriel P
Job Details: 04/28/2021
Cc that washer is not egitating. Verified and found that the hub was stripped.
We serviced a
WHIRLPOOL STACK W/D
Model WET4024HW0
Near Cleveland, OH 44109
Jason N
Job Details: 04/28/2021
"Installed gearcase, motor and motor pulley. Ran wash test then spin test. No abnormal sounds heard. Op test good."
We serviced a
WHIRLPOOL RANGE
Model WFG550D0HZ2
Near Cleveland, OH 44144
Corina B
Job Details: 04/28/2021
CC that the bake does not work. Found the Bake burner not in line with the gas valve. Found the frame to the unit is bowing out. Called t/l, Called trade care team Tabitha.
We serviced a
WHIRLPOOL DRYER
Model WGD9400SU0
Near Mentor, OH 44060
Joe O
Job Details: 04/28/2021
"Cc: not starting, time adjustingPowered unit up. Unit started. Found very little air flow coming out outside vent. Cust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard?associated with this type of vent hose and advised cust to replace with a semi?rigid metal hose to?prevent fire hazard. Needs venting cleaned."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Bay Village, OH 44140
David R
Job Details: 04/28/2021
"Cc unit is leaking. Found pin hole leak in drain hose. Ordering drain hose***No return, customer will put on themselves ; ordrng 1 W11244231 (Drain hose)"
We serviced a
FRIGIDAIRE DRYER
Model FFLE3911QW0
Near Mentor, OH 44060
Joe O
Job Details: 04/28/2021
"Cc: wont startFound wiring to thermal fuse shorted out and thermal fuse open. Needs thermal fuse and harness. Harness out of stock office to reschedule ; ordrng 1 134120900 (thermal limiter) and 1 5304517938 (Harness), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Sheffield Lake, OH 44054
Gabriel P
Job Details: 04/28/2021
Cc that food is freezing in FF section. Verified and found tall gallons of milk and juice on top shelf. But customer said it was still freezing the food .Suggested customer to keep talk stuff from being on top shelf for better flow of air. Will order diffuser and thermistor for customer.; ordrng 1 W11317276 (Diffuser assembly)