"Customer complaint of loud noises, ran manual test cycle for high speed spin and heavy agitate, no unusual noises heard, started normal wash cycle, unit filled and began agitating, no unusual noises heard, unable to duplicate the problem , unit is operating as designed"

"Cc unit not cooling, verified and evaporator fan not running, fan is shorted and control no going into test mode, ordering control, evap harness and fan; ordrng 1 WP2315549 (evap fan motor) and 1 W11545823 (Harness) and 1 W11203924 (contrl-box)"

"Replace control ran test and unit has a squeak coming from the belt , replaced belt with TS; used 1 W11239857 (BELT) from stock"

"Cc unit not powering on, verified and not coming on, ran diagnostic and found code f6e1, f6e2, and there was a third f6 code but unit shut off and wont do anything, Unit will need console and control; ordrng 1 W11351738 (Console) and 1 W11322884 (cntrl-elec), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc unit gaskets coming off, verified and gasket coming off in a corner, reinstalled and not coming off, advise to monitor, opt test ok."

"Cc unit not heating, verified and igniter burnt, Replace igniter, with TS opt test ok; used 1 12400035 (IGNITER) from stock"

"Cc that thinks drain is clogged, verified and a piece of food on to of drain preventing water from entering, remove food and opt test ok"

"Repair broken wire, ran harvest and fill test both pass, opt test ok; used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc unit leaking from underneath, verified and can see water on the floor, set unit to fill and tilted back noticed a trail of water coming from behind the washer, pulled forward and water seems to be coming from dehumidifiers hose, ran test cycle and no leaks and no water marks anywhere under the unit, advise customer to move dehumidifier to a different spot and to monitor the unit."

"Cc LR burner not working, verified and both burner and switch are shorted, Replace switch and burner, opt test ok"

"CC that there is no water. Confirmed. Started a bulky cycle with deep wash, unit filled properly. Leveled the washer. Opt test ok."

"Cc unit leaking when running Ran wash cycle, observed unit, found several minutes into the cycle a drip started from the main wash pump. Unit will need pump/motor assembly replaced. Quoted customer repair cost. ; ordrng 1 W11665769 (Pump/motor)"

"Cc unit noise in ff sectionCustomer stated the unit makes unusual noise when refrigerator section is cooling. Ran test 3 and test 4, no abnormal noises on test 3, fans working properly. Found noise in question is refrigerant flowing through the ff evaporator. Customer stated previous unit did not make the noise. Called WP techline, Drew, with unit cooling properly, unit is working as designed, unit noise level will vary by model."

"Customer complaint that strike broke off, confirmed, installed new strike, op test good"

Installed dispenser. Tested. Op test ok

Cc that unit is new and its not draining water. Verified and found garbage disposal still had the plug. Knocked out plug tested unit opt test good.

Cc unit leaking. Found customer was accidentally using Laundry Pods instead of dishwasher pods. Customer to clean unit out and get all soap and suds going. Then unit will be good. Op Test Ok.

"Changed prob and control, tested unit still had to much of a drop in temps. Noticed cooling fan was not coming on. Ordered new cooling fan and heating element. Follow up scheduled for 12/15; ordrng 1 W10779716 (Bake element) and 1 W11107275 (Blower motor)"

"Cc unit not working, confirmed cc. Found lid latch was not engaging. Changed latch, tested opt test good."

Adjusted receivers. Tested. Op test ok

"Cc metallic noise during operation, could not confirm cc. Tested unit no unusual noise. Unit operating as intended."

"Took temps in ice maker 8 degs, felt inside found ice in ice maker. Ran through every test in diagnostics for the ice maker. All test past, unplugged unit for about 5 min. Plugged back in, explained to customer what I found and that it was most likely a small glitch in the system, And to monitor unit."

"Found that power outlet was dead, possibly due to gfci dead. Did open Ui box to inspect Ui for damage based on how bad the box was damaged in transition. Tested unit in different outlet, unit tested fine. Cust will need an electrician."

"CC that the food is burning or not coming out correctly. Heated both ovens to 350*. Waited 15 minutes after buzzer, 350*. Opt test ok"

Cc that support for heating element on microwave broke. Confirmed will need new support. Ordering part.; ordrng 1 W10909479 (Support)

"Defrosted ice, replaced thermistor. Set defrost to 8 hours cycle. Set to recommended temps. Op test ok advice to allow 24 hours to reach normal temps."

Cc that lights went out on unit and that he had a module but didnt know how to change it. So I replaced freezer module and all lights came back on charged customer a flat rate for service.; used 1 W10695459 (Module) from stock

"Reclaimed refrigerant replaced evaporator, compressor and uv dye filter got unit to a 30 vacuum waited at least 10mins to mKe sure it would hold and recharged unit with 4.8oz of R134a and recommended customer to wait at least 24hrs for proper cooling. ; used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc that unit seems like its not getting to temp set unless its like 450* or more. Checked for fault codes and non stored. So I checked spark ignitor and looked good. Tested unit by running a preheat to 350* waited about 10mins after preheat to check temps and they were around 325*. So I calibrated unit about 25* more and reheated the oven and it was around 352 and 348. Explained to Customer what I did and let her know if it gets worse or starts having anymore issues will need control board and temp sensor.; ordrng 1 W11088878 (Control) and 1 W10833885 (Temp sensor), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

Replaced spark module and ignitor tested unit opt test good.

Cc that the water dispenser sometimes doesnt want to work customer also showed me a video. Tested dispenser and was working fine for me since I saw they were having the issue I verified the filter and noticed they had a generic filter installed which could be the problem looks like filter housing could be damaged. Ordering filter housing and inlet valve incase a solenoid is going bad as well and recommended customer to have an OEM filter for me to install once I replace filter housing.; ordrng 1 W11162041 (Filter housing) and 1 W11645245 (Valve)

"customer is still having excessive frost issue despite all parts being replaced referring to SP about frost. Techline to send notes to engineers to look at all data and will contact Freds and customer with news once reviewed.; O-emld tckt"

"Replaced gasket. Found connection to water valve is leaking, causing overfill tray to fill up, tried tightening. Did not work. Customer will need installer to come check or replace line from house. Unit itself it good. Op Test Ok."

"Stored Codes today F0E3 Overload, F8E1 Long Fill, cleared. Ran factory test and ran diagnostics test mode. All components working. Found no detergent in Load and Go, turned option to disable. Running a Bulky Items Cycle and customer to watch and test. So far in the cycle took about 15/20 mins to get past Filling stage, unit fill to max Deep Water. Calling whirlpool to document. After getting off phone with whirlpool, unit threw long fill code, checked and found drain hose could be syphoning out water, took long extended hose off off, put the regular drain hose to sink. Unit then switched cycles and working correctly. Let customer know to try unit drain hose at sink. Unit is good. Op Test Ok."

"Cc unit not starting. Watched how customer started unit, will press bake but within 5 seconds needs to press the up/down error to fully start oven to go into preheat mode. Unit is working and functioning normally. Op Test Ok."

"New Left and Right hinge good. Test good. Door opening and closing properly. Adjusted the leveling, unit sitting too far under cabinet and causing left side to hit. If any install issues, customer to contact installers. Unit is good, repair good. Op Test Ok."

"New gasket is good. Went over unit gasket is designed like that. No gaps, heated up gaskets to make sure, all good. Went over leveling with customer for right door. Extra bin wires if they want for shelves. Use cooking spray or Vaseline to help drawers move in and out better. Unit is good. Op Test Ok."

"Replaced pump motor. Found noise coking from drain pump because the overfill switch is activating. Cleared water from tray. If you look at unit, it is as far back under cabinet as it will go, there is an outlet right under coming out of floor. Overfill tray cannot be pushed back in place correctly because customers outlet coming out the floor. Also found the the unit was not leveled as much on the left side, adjusted. Also found from installers, lines were pinched. Moved round lines as best as possible. Ran unit with kickplate off to test and see. Ran Express wash. No leaks, no water building up in trays. Good. Op Test Ok."

"Cc unit will stay running in middle or cycle at whatever time (45 mins, 33 mins) and will keep on running for hours, customer mentioned a lot of suds as well. F6E3, F6E4, F8E2, F3E3. Will need main control and sensor. Gave estimate. Do. Or order parts. ; ordrng 1 W10737607 (Control) and 1 WPW10705575 (Optical sensor), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Installed latch assembly. Ran wash test, op test good."

Installed freezer door. Ensured good gasket mate all round door to cabinet. Cleared frost from freezer. Advised customer to monitor. Op test good.

"Installed heater element. Ran dryer op test, good heat and airflow. Op test good."

"Cc: leakingFound drain tube plugged. Needs drain tube. Cleared drain, replaced drain tube. Op test ok; used 1 W10619951 (TUBE-DRAIN) from stock"

"Cc: not working, noisesFound cam grinding due to unit not shifting completely. Needs cam and actuator. Replaced actuator and cam. Op test ok; used 1 W11481722 (actuator), and 1 W10721967 (PULLEY) from stock"

"Cc: not spinning clothes outFound motor is spinning, drum not spinning. Found gearcase leaking oil. Clutch and drive assembly slipping. Needs gear case, brake and drive tube, coupler, and drive blockCustomer does not want to repair at this time ; ordrng 1 W10820043 (brake & drive tube) and 1 3360629 (gear case) and 1 285753A (coupling,motor) and 1 WP21366 (nut-spaner) and 1 WP389140 (drive block), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc: oven starting by itself, probe not shutting offFound control burnt out. Needs control and keypadControl and keypad discontinued; ordrng 1 8303022 (Control(discontinued)) and 1 8302743 (swtch-memb(discontinued))"

Cc: screechingFound belt stretched. Replaced belt. Ran auto test. Op test ok; used 1 W11239857 (BELT) from stock

Found bulbs burnt out. Needs bulbsCustomer to install; ordrng 2 W11409090 (Bulb)s

"Customer complaint that unit is leaking, started normal wash cycle, found unit leaking from internal fill hose, unit needs new fill hose, fill hose is only available with dispenser assembly; ordrng 1 WH42X29535 (Dispenser), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Customer complaint that unit stops loading water, ran diagnostics found f8e1(long/no fill) error code, found no hot water coming through valve, found hot water turned off, turned on, op test good"

"Customer complaint that lower oven is not heating, confirmed, found igniter shorted into heat shield, unit needs new igniter and oven bottom assembly ; ordrng 1 WB35X37972 (Oven bottom) and 1 WB13K10043 (Igniter), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Customer complaint that unit is not cooling properly, fresh food section temperature at 58 degrees, freezer section temperature at 53 degrees, compressor and condenser fan are running, evaporator fan is running, partial frost pattern on evaporator, ice chunk in top corner, system has a leak, unit needs new evaporator and filter drier. ordrng 1 W11256565 (Evaporator) and 1 WPW10143759 (Drier)"

"Customer complaint that lid does not lock, confirmed, unit needs new lid lock, installed new lid lock, op test good"

"Customer complaint that unit is not completing cycles, ran diagnostics found f2e1(stuck key) and f5e2(lid lock fault) error codes, lid is not locking, installed new lid lock, op test good ; used 1 W11307244 (DOOR LOCK) from stock"

"Cc that the unit is not cooling on both sections. Confirmed, took temps 53* in fresh food section and 58* in freezer. Used kill a watt meter, compressor sounds funny and is drawing 1.23 amps. Ordering parts for sealed system repair; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator)"

"Cc unit grinding, loud noises. Confirmed. Found gearcase is leaking all on floor. Ordering parts to drive system, gearcase, rotor, stator, clutch, slider. ; ordrng 1 W11393685 (Gearcase) and 1 W11195971 (Stator) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W11260238 (Rotor)"

"Cc that oven is not heating properly, oven temperature sensor is good, started bake for 400 degrees, temperature after preheat at 333 degrees, control started flashing f20(over heated) error, unit needs new control; ordrng 1 WB27X25361 (Cntrl), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc central burner not lighting and unit not leveledReplaced burner head. Tested ignition. Burner lighting properly. Unable to install leveling foot and adjustment shaft ; schdld next appmnt for 12/26 TUE !"

"Installed switch harness and spark module. Op test no good. Same spark result, tried switching ignitors around. Same result. Reordering harness and adding valve. ; ordrng 1 W11561436 (Harness) and 1 W11256503 (Valve-gas)"

"Cc unit not completing cycles Ran test cycle, agitation only one way and spin did not brake to stop tub. Possible capacitor or motor issue. Checked under unit, checked connections, nothing out of place. Replaced capacitor again using truck stock part. Ran normal cycle, unit sensed, filled and advanced to wash. Op test good. Faulty truck stock capacitor from previous repair. ; used 1 W11395618 (CAPACITOR) from stock"

"Did not install compressor or drier. Found customer had restocked unit and product in freezer was frozen. Pulled evaporator cover, full frost pattern on evaporator. Checked temperature in both sections, reading 41 degrees in ff section, 7 degrees in freezer section. Advised customer to monitor."

CC that the unit is leaking. Confirmed. Found the left door hitting the tub. Leveled the dishwasher. Still leaking. Found the tub is leaking. Will need a tub. Office to reschedule.; ordrng 1 W11409865 (Tub)

CC that there is no water going into the unit. Unit didnt have the screws in to keep the dishwasher in place. Ran diag f6e4 wash motor not running. Ran a calibration filled and started running. Started a normal cycle. Opt test ok.

"CC that the CO detector off was running for 8 hrs at 350*. Checked the flame, blue. Called t/l Nate. Opt test ok."

"Replaced gasket and overfill switch. Found a steel reusable straw jammed stuck under bottom spray arm, could have been causing spray arm to spray water towards door for too much of extended time. Removed. Ran diagnostics. All compelling good. Advised customer to check and be sure nothing is causing and spray arms to get caught up. Unit good, Op Test Ok."

"Customer complaint of dent in tub, confirmed, installed new tub, unable to test cause unit is not completely installed"

"Cc that unit is bagging even if drum is empty. Unit was on spin, stared it, is bagging. Checked dampers, are worn, will need new dampers. Cust will not fix. ; ordrng 1 W11130362 (Dampers), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

Cc of unit not drying the clothes and making a loud noise. Confirmed found wblower wheel os broken. Replaced it. Op test ok

"Cc that used wrong detergent and the unit leaked. Confirmed, cleaned out water at pan. Stared a cycle. No leaks. Op test ok"

Cc that the unit is not spinning the clothes out. Ran diag found error code f8e1 long fill no fill. Found cold water was almost off. Corrected issue. Op test ok

"Cc that the unit is not draining at the end of cycle and during the cycle shows an error code. Ran diag found error code 9-1 not draining, press cancel unit drains. Drain pump needs to be replaced. Replaced part. Ran diag, tested unit, no leaks. Working properly op test ok"

"Replace heater, opt test ok"

"Cc that unit was squeaky but now its not still wants it inspected, verified and no noise, took apart and Bobby pin between bulkhead and seal, removed opt test ok"

Installed drive motor and belt tested unit opt test good.

"Cc that a lot of water was leaking from the unit, verified and no power to unit, GfCI tripped tried to reset but found not resetting, checked breaker and tripped, didnt reset breaker since both were tripped, removed console and hot valve is broken and control full of water, unit control is shorted cant get model number, unit needs control and valve; ordrng 1 W11608056 (Control), used 1 W11038689 (Inlet) from stock"

Cc that unit was not heating. Verified power and unit did not have 240vac looked in fuse box and one of the fuses was blown replaced fuse for customer tested unit and unit heating and running as should opt test good.

Installed new screws and studs opt test good.

"Cc that unit was not making ice. Verified and found door harness completely broken off. Will need freezer door replaced. Gave customer estimate and decided not to proceed with repair.; ordrng 1 W11395874 (Door), used 1 1OVRSZ (oversized shipping*) from stock"

"Cc that lights in ff section are not turning on. Verified and found the side modules and top module were completely off. Checked power to module and had 120vac. Will need module replaced. Ordering module.; ordrng 1 W11226500 (Led), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

Replaced both ff section doors and freezer door made sure customer was satisfied with doors opt test good.

Cc that unit is leaking again and freezing food. Verified and found that valve was leaking again and also ordering damper assembly with thermistor and main board because food keep freezing and think its the issue why valve keeps cracking.; ordrng 1 W11579561 (Valve) and 1 WPW10479155 (Damper) and 1 W11224256 (Control board)

"Cc that the metal came off the back. Confirmed found gear broken ordering part.; ordrng 1 12002497 (Kit gear), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc unit load noises, especially in spin, unit vibration out of place, unit not spinning out clothes. Ran diagnostics, no error codes, ran test mode, all components working. Agitate and spin is good. Pushed down on basket, suspension seem a little loose. Ran a calibration on unit, good. Unplugged to reset. Ran a Rinse/Spin cycle with towels/cloths in. Good, nothing out of the ordinary. Spinning water out of towels, showed customer spin is good and working. Customer could be overloading and causing unit to spin out of balance or jump out of place. Also some items retain more water and if needed can always use the drain/spin cycle if needed. Heard banging from drain house. Recommended zip ties and putting a piece of foam to help from banging the back of wall and back of washer. Also advised anti vibration pads as well.Found a small dripping from gearcase. Would recommend replacing gearcase, suspension rods, and control. Will write up estimate for parts needed.; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 W11130362 (Suspension rods) and 1 W11654022 (Control), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc unit not spinning. Found motor control not sending voltage to spin. Good from main control. Will need motor, belt and belt service kit ; ordrng 1 WH20X10058 (Motor) and 1 WH01X10302 (Belt) and 1 WX05X20641 (Belt service kit), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Customer had Load and Go concentration level at 8x which puts out the lowest amount of detergent at <.29oz(8.6ml), I am setting to 2x concentration which by owners manual is the highest the unit puts out at 1.5-2.5oz(45-74ml). If customer wants more detergent, simply use the Single Load detergent dispenser. Replaced single load detergent dispenser. Found OverSuds F0E2, cleared codes. Ran diagnostics mode. All components test good. Went to component activation, test Detergent pump and Softener pump. Both are working and bringing in necessary detergent/ or softener. Calling techline to document that everything is working correctly, to discuss the concentration of load and go. Documented. Make sure to book unit up to WiFi. All components working correctly. Techline agreed with front loader the less detergent the better, the suds are not what clean the clothes, the soap that dissolves in the water. Unit is good. Op Test Ok"

Replaced the ice maker. Opt test ok.

"CC that the washer stops mid cycle and starts over again. Confirmed. Service pointer TDL-0056-B to reroute the wires on p1 connection to go around the control. Started a quick wash. Drain pump is rattling. Will need a drain pump. Cust does not want to repair ; ordrng 1 WP25001052 (Pump), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

Checked pressures low side 18 vacuum high side 90 psi. Equalized ar 40 psi used nitrogen 145 psi. With soap suds no leak. Called Derrick unit is not repairable.

"Found supply lines where reversed, set the supply lines to the right valve."

"Changed ff fan and cover, opt test good."

"Cc water still in unit after cycle complete. Confirmed cc, vac out water. Changed drain pump, tested opt test good."

"Cc unit not making ice, confirmed cc. Unit circulation pump was not turning on. Ordered new pump and control. Follow up scheduled for 12/14; ordrng 1 W11325205 (Control board) and 1 W11542867 (Recirculating pump)"

"Cc unit not working, confirmed cc. Ui unresponsive, confirmed that proper voltage was getting to the control board also confirmed by the flashing led on control board. Gave customer estimate on repairs. Customer chose not to continue repairs at this time.; ordrng 1 W11413566 (Ui), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"

"Cc freezer shelf bracket wont lock into place, confirmed cc. Locked brackets into place. Opt test good"

"Cc unit beeping, verified and f8e4 for overflow, could not duplicate, place water mat under unit and advise customer to monitor unit if issue returns to call us"

"Lowes rep said unit was leaking, check cabinets for any damage, check everything and only place that have water stains is the inner door panel, door is not closing properly feet uneven, most likely unit was unleveled in the home and unit leaking from the door, base on the stains, let rep know and he said he suspected that when he saw the stains on the door, opt test ok"

"Replace thermal cut off, ran test and good heat, opt test ok"

"Cc unit leaking, verified and unit leaking, found unit not secured to cabinets and leaning forward causing water to leak through the bottom of door, pull unit out and ran test cycle with it level and no leaks advise customer to properly install the unit to install a mounting bracket and to make sure that its secured to the cabinets. He stated that he needs the landlord to do it, Opt test ok"

"Replace door panel(w10634271), opt test ok"

Cc unit humming noise Found noise in question is the compressor hum. Ensured compressor functioning properly. Customer states no issues with cooling or other functions. Advised customer noise is typical for unit. Unit is working as designed.