We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Strongsville, OH 44136
David R
Job Details: 03/29/2021
"Cc bake not working correctly. Took off bottom cover to bake electrical. Element is started to crack all out. Will need new element. ; ordrng 1 W10779716 (Element), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ00
Near Gates Mills, OH 44040
Joe O
Job Details: 03/29/2021
"Cc: not making ice, not dispensing iceFound lower door harness wiring broken. Needs door; ordrng 1 LW10839911 (dor-fip), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KUDM01TJBL0
Near Richmond Heights, OH 44143
Joe O
Job Details: 03/29/2021
"Cc: door falling openFound door links broken. Needs door links; ordrng 1 8194001 (mount,door balance), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ5
Near Broadview Heights, OH 44147
David R
Job Details: 03/29/2021
"Cc unit is not heating, making loud noise. Inspected. Loud noise coming from transformer. Could be affecting voltage to mag as well. Ordering mag, cap, diode and transformer. ; ordrng 1 W10818686 (Mag) and 1 W11371266 (Transformer) and 1 W11256462 (Diode) and 1 W10850446 (Cap)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Avon, OH 44011
Marie V
Job Details: 03/29/2021
When inspected the top found scratches and a dent on it. Took pics. Reordering part. Did not schedule cust. We do not have ETA on part. Cust knows. ; ordrng 1 W11423769 (Top)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Highland Heights, OH 44143
Joe O
Job Details: 03/29/2021
"Cc: not filling, lid not lockingCustomer stated the unit will will a little then stop, also the lid lock does not come on at the start of the cycle. Advised customer lid does not lock until later in the cycle. Suspension checked good. Had customer show me how they start the unit in normal cycle. Advised customer theses units are not designed to fill completely. Unit is filling, washing and rinsing. Lid is locking during rinse. Ran drain and spin, could not duplicate issue. Op test ok"
We serviced a
KITCHENAID RANGE
Model KSDG950ESS2
Near Broadview Heights, OH 44147
David R
Job Details: 03/29/2021
Customer wants a whole new door. Let customer know it doesnt come as whole door. Individual parts. Customer wants new door. Doesnt want parts replaced. Let customer know to contact where they bought it from or Frigidaire to look for return or replacement. ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Diamond, OH 44412
Brian M
Job Details: 03/29/2021
Cc led out Found freezer light to be the issue Had to use wire connections to reinstall new light due to leads breaking off inside OP Test Ok
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near North Olmsted, OH 44070
Gabriel P
Job Details: 03/29/2021
Cc that washer was not advancing cycles. We started to verify issue but had to move out the dryer from tight space to be able to work on washer and move washer out more because it was in a real tight spot. Ran diagnostics and found F0E5 off balance load and a F8E1 no fill long fill. Also tried doing a drain and spin and found that washer had a long drain hose installed and was shoved in the drain tube about 3ft in causing it to not drain properly and getting the F8E1 error code. Fixed issue for customer and ran a calibration and auto test and unit is working as designed. Explained to customer how to load unit and how much detergent to use when washing clothes. Opt test ok. AT
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Broadview Heights, OH 44147
David R
Job Details: 03/29/2021
"Customer was not here to explain complaint, different person here answered door. Found unit in pump out mode. Held cancel to cancel out mode. Found no fill long fill error code. Checked and found both valves are working in diagnostics and manual mode. Ran diagnostics, loud scrapping in spin. Found bad belt and cam. Replaced from t/s. Tested. Good. Ran diagnostics again and a drain and spin. Good. Ran calibration. Good. Tested normal. Good. Op test ok; used 1 W10721967 (PULLEY), and 1 WPW10006384 (BELT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Painesville, OH 44077
Jeff M
Job Details: 03/29/2021
installed new part theres no change I called Whirlpool they transferred me to a senior tech advisor. He told me refrigerators will not work with the reverse osmosis no if ands or butts.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cleveland, OH 44102
Corina B
Job Details: 03/29/2021
"CC that the unit is not working. Found the drain pump is running. Ran diag F3E1 PRESSURE SYSTEM FAULT, F8E1 NO FILL, LONG FILL. Held start in to clear drain pump. Found pulley not engaging. Pressure hose is clear. Replaced the cam and control from t/s. Brought the core back for return ; used 1 W11170317 (MUST RETURN**CORE*CNTRL-ELEC), and 1 W10721967 (PULLEY) from stock"
We serviced a
MAYTAG DRYER ELE
Model MEDB200VQ0
Near Solon, OH 44139
Dan H
Job Details: 03/29/2021
"Installed new thermal cut off and thermostat , op test good"
We serviced a
GE MICROWAVE
Model Jvm1750dm1ww
Near Lakewood, OH 44107
Corina B
Job Details: 03/29/2021
"CC that the unit stays on when closing the door. Checked the door switches, good. Will need a main control. ; ordrng 1 WB27X10872 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR DISHWASHER
Model JDB8700AWS3
Near Lakewood, OH 44107
Corina B
Job Details: 03/29/2021
CC that the unit has the child lock is on and the green light is not on when done. Held the child lock button for 3 seconds turned off. Ran diag and a calibration. No codes. The green light came on after a calibration. Optest ok
We serviced a
SAMSUNG DRYER
Model DV393ETPARA/A1
Near Cleveland Heights, OH 44106
Corina B
Job Details: 03/29/2021
CC that the unit has a lot of dust and steams the room. Found the blower house not seated properly. Reseated the housing. Started the dryer let run for 10 minutes. Optest ok.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Parma, OH 44134
Corina B
Job Details: 03/29/2021
Replaced the washplate. Ran a calibration. Started a deep water wash. Optest ok.
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ0
Near Lakewood, OH 44107
Corina B
Job Details: 03/29/2021
"CC that there is a thumping noise. Checked the support and the idler pulley, good. Checked the blower wheel found lint in the wheel. Removed the lint. Started a cycle the idler pulley is squealing. Will need a dryer repair kit. ; used 1 SENIORDISCOUNT (senior discount), and 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
GE DRYER
Model GTD33EASK0WW
Near Chardon, OH 44024
Joe O
Job Details: 03/29/2021
"Cc: not runningFound when start Id pressed unit will not start. All fuses checked good. Tested unit with belt detached, and pushing belt switch. unit started and ran. Unit is running. Op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Solon, OH 44139
Dan H
Job Details: 03/29/2021
"Customer complaint that unit is not cleaning the dishes, ran diagnostics found f7e1(no heat) error code, place upright glasses in racks, ran test cycle, unit filled and began washing, incoming water temperature at 73 degrees, glasses filled, unit completed test cycle, heater is working, unit needs new control, advised customer to run hot water in sink before starting, part is out of stock so not scheduling return appointment ; ordrng 1 W11413274 (Cntrl)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS01
Near Chagrin Falls, OH 44023
Dan H
Job Details: 03/29/2021
"Customer complaint of strange gurgling noises, noise is refrigerant running through evaporator , advised customer that this is normal, unit is operating as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Lorain, OH 44055
Marie V
Job Details: 03/29/2021
"Took POP.Cc that the unit didnt want to start and that the motor sounds bad. Unit was unplugged . When plug unit in drain pump started going, canceled. RAn diag got error code of F0E5 off balance load detected. Everything under unit is good, no unusual noises or operation, Also unit is in a unleveled floor try to adjust the most. Advice use that if she notices unit shaking a lot to try to stop unit and rearrange clothes. Also unit had persoak turned on explain cust what that does and to only use 1-2 tablespoons of detergent and 6-7 bath towels = a full load. Op test ok unit is working as designed"
We serviced a
MAYTAG WASHER
Model MVWX500XW2
Near South Euclid, OH 44121
Dan H
Job Details: 03/26/2021
"Customer complaint that unit is starting by itself, ran diagnostics found f7e1(basket speed fault) error code, bearings in gearcase are worn, unit did not start itself, ran recalibration, unit needs new gearcase, customer does not want repair ; ordrng 1 W11454372 (Gearcase), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near North Ridgeville, OH 44039
Marie V
Job Details: 03/26/2021
"Replaced main control. Tested unit is cycling on and off and vent outside is clear, it is a little long vent from where dryer is at but is clear and feels good air coming out. Brought core for return"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cleveland, OH 44111
Dan H
Job Details: 03/26/2021
"Customer complaint that unit is making grinding noise, unit is making an squealing noise when starting to spin, unit needs new belt, part is out of stock so not scheduling return appointment ; ordrng 1 W11239857 (Belt)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Sheffield Lake, OH 44054
Marie V
Job Details: 03/26/2021
"Cc that the fresh food section isnt cooling. Took temps found 60* on FF and -6 on freezer. For evap is frozen . Check ohms reading on fc thermistor was 6.23 k ohms at the control. When check on the evap was 8.25K ohms. Cover on evap does not have the screws at the top to seal properly. Unit will need main control evap cover and evap fan assembly. ; ordrng 1 W10843055 (Control) and 1 WPW10501260 (Cover) and 1 W11033168 (Evap fan) and 1 WP67006908 (Screw), used 1 SHIPPING (shipping and handling), and 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Cleveland, OH 44109
Dan H
Job Details: 03/26/2021
"Installed new latch and strike, op test good, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near Highland Heights, OH 44143
Joe O
Job Details: 03/26/2021
Installed door panel. Customer installed burner head. Unit still clicking after ignition. Found burner head is not grounded to orifice holder. Needs screws; ordrng 4 W11323309 (Screw)s
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Parma, OH 44134
Corina B
Job Details: 03/26/2021
"Replaced the gearcase, shifter, motor, capacitor, hub, belt. Found the washplate splines worn. Will need a new washplate. ; ordrng 1 W10902814 (Washplate) and 1 W10752187 (Screw), used 1 W10528947 (HUB) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Ashtabula, OH 44004
Jeff M
Job Details: 03/26/2021
Installed the new part op tested good.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Grafton, OH 44044
David R
Job Details: 03/26/2021
"Cc unit making noise while bake. Also found door hitting cabinet on side, moved unit out an inch so it can clear and not hit. Called techline. Said to file down bracket or bend bracket legs back a little. Can help dampen squeaks. Tried what tech line said. Good. Dampen sound. Op test ok"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ
Near Beachwood, OH 44122
Jason N
Job Details: 03/26/2021
"Cc unit door uneven, and swinging outAdjusted RH door using wheel adjustments to minimize swing out. Adjusted leveling using RH door jack bolt. Customer states its better. Advised him door will swing out when reaching a certain point due to door cam mechanism. Op test good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJB0
Near Mayfield Heights, OH 44124
Joe O
Job Details: 03/26/2021
Cc: not dispensingFound dispenser plug disconnected. Reseated connection. Ran test cycle. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Chesterland, OH 44026
Brian M
Job Details: 03/26/2021
Cc unit not freezing in freezer Found evap to have ice ball on cap tube Will need sealed system repair Evap compressor and drier ; ordrng 1 W11092625 (compressor) and 1 W10836706 (evaporator) and 1 WPW10143759 (dryer)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1821TB0
Near Ashtabula, OH 44004
Jeff M
Job Details: 03/26/2021
I found Ice by the fan remove the ice unit tested good
We serviced a
WHIRLPOOL WALL OVEN
Model n/a
Near Avon, OH 44011
Gabriel P
Job Details: 03/26/2021
Cc that oven was making a unusual sound. Verified and found metal panel by blower making contact causing it to vibrate and making the sound. Tightened the screws and fixed issue. Also wall oven does not have the model and serial number on unit. Opt test ok. AT
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Broadview Heights, OH 44147
David R
Job Details: 03/26/2021
"Recovered refrigerant, replaced drier, pulled 28'vac w/ pump, watched, good, charged 5.5 r134a, unit cooling, pressures good, op test ok. Give 24 hours to return to normal temps.; used 1 WPW10143759 (DRIER) from stock"
We serviced a
WHIRLPOOL WALL OVEN
Model WOD51ES4EW01
Near Fairview Park, OH 44126
Dan H
Job Details: 03/26/2021
"Customer complaint that door handle is loose, tightened, op test good"
We serviced a
GE MICROWAVE
Model PEB1590DM1BB
Near Westlake, OH 44145
Gabriel P
Job Details: 03/26/2021
"Cc that microwave is not activating. Found primary inter lock switch open tried jumping the the wires and started functioning. Will need to order the switch.; ordrng 1 WB02X21787 (Switches holder) and 1 WB24X10047 (Primary switch), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
GE DISHWASHER
Model PDW9280L00SS
Near Ashtabula, OH 44004
Jeff M
Job Details: 03/26/2021
There is a tremendous amount of calcium buildup inside the dishwasher I recommended a customer to get roughly 4 bottles of sealer and to let various components of the dishwasher soak so the CLR can dissolve the calcium you should test fine afterwards
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near South Euclid, OH 44121
Joe O
Job Details: 03/26/2021
"Cc: oven not heatingFound terminal block shorted out. Needs terminal block kit and cord. Replaced terminal block and cord. Ran test bake. Op test ok ; used 1 W11416047 (TERM BLOCK KIT - RANGE), and 1 8171385RC (3 PRONG RANGE CORD) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WRF736SDAM14
Near North Olmsted, OH 44070
Dan H
Job Details: 03/26/2021
"Customer complaint that freezer section is leaking and door will not open, confirmed, found evaporator drain tube clogged, cleared, op test good"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Rock Creek, OH 44084
Jeff M
Job Details: 03/26/2021
The gear case lost most of its oil saturated a lot of the components or need the machine in the hub assembly stripped out needs multiple parts. 2 count ; ordrng 1 W11454734 (Gear case) and 1 W10721967 (Clutch) and 1 W11239857 (Belt) and 1 W11395618 (Cap) and 1 W10913953 (Actuator) and 1 W10528947 (Hub)
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Olmsted Township, OH 44138
Dan H
Job Details: 03/26/2021
"Customer complaint that upper oven temperature is 50-75 degrees too cold, oven temperature sensor tests good, started bake for 350 degrees , temperature after preheat at 320 degrees, adjusted temperature offset up 30 degrees, op test good"
We serviced a
MAYTAG RANGE
Model MER8800FZ0
Near Avon, OH 44011
Gabriel P
Job Details: 03/26/2021
Cc that when turning the inner burner of the dual burner it would turn on the outer part. Verified and tested unit but could not duplicate issue. Explained to customer that when the inner burner on the dual burner is on it will warm up the outer part of the burner and will need to be careful not to touch it when on. Unit is working as designed.Opt test ok.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Berea, OH 44017
Dan H
Job Details: 03/26/2021
"Customer complaint that unit is not working and making noise, started normal dry cycle, unit started and heated, heard rattling from blower wheel housing, tightened up, no noise, installed moisture sensor harness, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near North Ridgeville, OH 44039
Corina B
Job Details: 03/26/2021
"CC loud noise. Found ff evaporator iced over. Will need wiring harness, control, and ui. ; ordrng 1 W11033168 (Harness) and 1 W10843055 (Control) and 1 W10849460 (Ui), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near Strongsville, OH 44136
Corina B
Job Details: 03/26/2021
"Installed the left door. The right door is now missing the hinge. Will need a hinge, cam grill. ; ordrng 1 W11292872 (Hinge) and 1 W11311687 (Cam) and 1 WPW10713153 (Grill) and 1 W10789147 (Cover)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS3
Near Chagrin Falls, OH 44022
Brian M
Job Details: 03/26/2021
Installed adjustersOP Test Ok
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Shaker Heights, OH 44118
Jason N
Job Details: 03/26/2021
"Installed pump/motor assembly. Ran wash test then cancel drain. Checked for leaks, no leaks. Op test good."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Avon Lake, OH 44012
Marie V
Job Details: 03/26/2021
"Cc that the unit is squeaking. Ran diag no error codes. Ran test cycle, was able to hear noise. Took belt off and cam and try to spin basket by hand and the noise comes from gearcase. Replaced gear case from T/S, ran a teste cycle,pass, calibrated unit. Explain cust to only use 1-2 tablespoons of detergent and 6-7 bath towels = a full load. Op test ok; used 1 W11454734 (Gearcase) from stock"
We serviced a
ROPER DRYER
Model RED4516FW0
Near North Ridgeville, OH 44039
Corina B
Job Details: 03/26/2021
Replaced the thermostat. Cycling on and off properly. Optest ok.
We serviced a
WHIRLPOOL WALL OVEN
Model KEBC208KSS02
Near Kent, OH 44240
Brian M
Job Details: 03/26/2021
Cc oven died after self clean Power coming to control but not powering on Needs control Control is NLA ; ordrng 1 8301890 (Control)
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH01
Near Ravenna, OH 44266
Brian M
Job Details: 03/26/2021
"Cc unit over cooling Found control not working properly And harness to have split in it Needs control and harness Called Tim no answer but the company approved just labor they will be ordering parts They will need to pay labor before returning ; ordrng 1 W11200746 (Wire harness) and 1 W11353815 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS
Near Cleveland Heights, OH 44118
Jason N
Job Details: 03/26/2021
"Cc unit leaking when running cycles.Ran wash test, found water spraying out of bottom of door. Checked spray arm condition, spray arm is ok. Tub gasket condition is good. Adjusted unit to tilt back slightly. Reran wash test with front panel removed. No water coming out, watched for 10 minutes. No leaks. Op test good."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Fairview Park, OH 44126
Marie V
Job Details: 03/26/2021
"Replaced parts, and found water on float switch cover, unit isnt leaning back at the top which makes water go down to the float switch and it triggers the unit like if is leaking all water out and it drains the water out. When adjusted unit I started making sure that theres no leak. Found pump assembly leaking from the seal, will need new pump. Part isnt in stock, office will call as soon as they have a ETA on the part.; ordrng 1 W11460946 (Pump assembly)"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Avon Lake, OH 44012
Marie V
Job Details: 03/26/2021
"Replaced parts. And heater got shorted out from turning on and been in touch with ground. Will need new heater , we will order the heater and put the timer money towards the heater, by BJ. Will reschedule cust.; ordrng 1 279838 (Heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Shaker Heights, OH 44120
Jason N
Job Details: 03/26/2021
Cc unit leaking from ceiling.Found water collecting in ceiling. Found pinhole leak in reservoir when water is dispensed. Unit needs reservoir. ; ordrng 1 W11168758 (Reservoir)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS0
Near Maple Heights, OH 44137
Jason N
Job Details: 03/26/2021
"Cc unit not working, codes f1e0Confirmed code f1e0 for eeprom communications error. Replaced main board using customer supplied pre Id part. Ran operational tests. All functions tested good."
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Brecksville, OH 44141
Jason N
Job Details: 03/26/2021
"Cc unit making squealing noise at beginning of cycle.Ran auto test, verified drive belt slipping under spin load. Replaced drive belt using truck stock belt. Reran auto test, no abnormal noises heard. Ran clothing load, no abnormal noises heard. Op test good.; used 1 WPW10006384 (BELT) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS
Near Cleveland, OH 44135
Dan H
Job Details: 03/26/2021
"Installed new ice maker , op test good"
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Westlake, OH 44145
Corina B
Job Details: 03/26/2021
Replaced the lock. Cleared codes. Ran a calibration. Started a drain and spin. Optest ok.; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ1
Near Cleveland, OH 44102
Joe O
Job Details: 03/26/2021
Installed harness and actuator. Ran auto test and calibration. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Bay Village, OH 44140
Corina B
Job Details: 03/26/2021
Replaced control and ui. Ran cycle. Optest okay.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Broadview Heights, OH 44147
David R
Job Details: 03/26/2021
Steamed all ice. Replaced part. Reset temps. Good. Op test ok. Give unit time to cool back down to normal temps.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Solon, OH 44139
Joe O
Job Details: 03/26/2021
"Cc: used soak cycle, and could not cancel cycleAdvised customer the soak cycle can last a couple hours. Advised customer they can cancel the cycle if they want to shorten the soak. Ran auto test and calibration. Op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYB4
Near Middleburg Heights, OH 44130
David R
Job Details: 03/26/2021
Cc unit not draining. New disposal. Knockout plug not removed. Customer removing themselves. Once done unit is good to drain. Op test ok; used 1 SENIORDISCOUNT (senior discount) from stock
We serviced a
GE WASHER
Model GTW485ASJWS
Near Kent, OH 44240
Brian M
Job Details: 03/26/2021
Cc of noise Could not duplicate but found shifter and belt worn out Needs shifter belt and pulley ; ordrng 1 WH05X25036 (mode shifter asm) and 1 WH03X32097 (Pulley) and 1 WH01X24180 (drive belt)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Aurora, OH 44202
Jason N
Job Details: 03/26/2021
"Cc unit making ice slowly. Found ice container 1/4 full of ice, customer states it takes a long time to make that much. Ran diagnostics ice maker test, came back PA for passed. Ran ice maker fill test 97, water flow is good. Checked fill tube heater operation, heater reading 65.5 ohms, and power in to heater good at 12.4vdc. Notice frost buildup on freezer passage gaskets on side of door. Possible air leak. Ordering gaskets and ice maker to ensure thermistor is reading correctly.; ordrng 1 W11115534 (Icemaker) and 2 W11227369 (Freezer duct gasket)s"
We serviced a
KITCHENAID WALL OVEN COMBO
Model KOCE500ESS11
Near Chagrin Falls, OH 44022
Joe O
Job Details: 03/26/2021
Found new inverter board broken. Reordering inverter boardInverter out of stock. Office to reschedule; ordrng 1 W11325604 (Inverter board)
We serviced a
WHIRLPOOL COOK TOP
Model WCE97US6
Near North Royalton, OH 44133
Marie V
Job Details: 03/26/2021
"Took POP. Cc that when she turns any burner on to boil water and then try to lower the temperature it takes over 10 seconds to act to drop the temp. Confirmed. Called Whirlpool tech line. She told me that the unit is working as designed, that be sure that is been use the correct pan size for the burner. Op test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354EBS3
Near Burton, OH 44021
Jeff M
Job Details: 03/26/2021
Installed the new part op tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW2000HW0
Near Cleveland, OH 44105
Dan H
Job Details: 03/26/2021
"Customer complaint that unit is not draining, found drain hose kinked, unkinked drain hose, unit drains, unit is operating as designed"
We serviced a
GE REFRIGERATOR
Model ZISB42DYB
Near Chardon, OH 44024
Jeff M
Job Details: 03/26/2021
unit is not cooling properly the low side was in a 20 inch vacuum. With a black light I searched the areas that I was able to get to I was not able to find the leak the dog cage of the built-in units going to have to come off to inspect the rest of the system this will require two technicians I did add about 4 ounces of Freon to the system so he can use the fridge in the meantime. 2 techs 3 count ; schdld next appmnt for 4/2 FRI AM
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADB0
Near Chardon, OH 44024
Jeff M
Job Details: 03/26/2021
Installed the new part op tested good.
We serviced a
WHIRLPOOL WALL OVEN
Model WOD51EC0HS02
Near Novelty, OH 44072
Joe O
Job Details: 03/26/2021
"Installed outer door panel, handle and name plate. Needs upper door handleDoor handle out of stock. Office to reschedule; ordrng 1 W11110499 (hndle-door)"
We serviced a
GE RANGE
Model JB850SP2SS
Near Solon, OH 44139
Jason N
Job Details: 03/26/2021
"Cc unit LF burner not working againCust stated burner was replaced recently but is not working again. Found L wire burnt off element burner due to poor terminal connection, terminal on element is melted. Replaced element using customer supplied part. Repaired wiring to element. Ensured good terminal tension. Ran cooktop test, element operation good."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Hiram, OH 44234
Joe O
Job Details: 03/26/2021
"Cc: off balanceFound error codes f0e5(off balance), f8e1(long fill no fill) f0e2(over suds). Ran quick test cycle. Unit functioning as designed. Advised customer on loading, and soap usage. Op test ok"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Westlake, OH 44145
David R
Job Details: 03/26/2021
Replaced parts. Right side still a little off. Re positioned parts. No good. Let customer know. Customer might call whirlpool. In meantime wants different tech to come look at unit. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Solon, OH 44139
Jason N
Job Details: 03/26/2021
Installed LH ff door. Ran dispense tests. All functions test good.
We serviced a
KITCHENAID COOKTOP ELE
Model KCED606GSS01
Near Oberlin, OH 44074
David R
Job Details: 03/26/2021
"Replaced part. Tested. Power going in and on. Found one of the power connections came loose. Corrected, tested. Fan is working properly and all burners working properly as well. Op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Fairview Park, OH 44126
Corina B
Job Details: 03/26/2021
"Recovered refrigerant, replaced compressor and evaporator, pulled 28vac w/ pump, watched, good, charged 4.5 oz r134a, unit cooling, pressures good, op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Olmsted Township, OH 44138
Marie V
Job Details: 03/26/2021
"Cc that unit is leaking when water is turned on and that the ice maker hasnt make any ice yet. Water line is leaking at the valve connection. Also couldnt get any power going to ice maker. Called Whirlpool tech line Turned unit off and on ran step 120. Ice maker gets stuck trying to harvest. Unit will need UI and Ice maker.; ordrng 1 W11099340 (Ui control) and 1 W10908391 (Icemaker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Bay Village, OH 44140
Gabriel P
Job Details: 03/26/2021
Replaced ui and control board. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Bay Village, OH 44140
Gabriel P
Job Details: 03/26/2021
"Customer complaints when changing temp on freezer to max it will still freeze thermistor was out of range replace parts id,opt test ok no core return"
We serviced a
JENN-AIR DBL WALL OVEN
Model JJW2730WS02
Near Lakewood, OH 44107
Gabriel P
Job Details: 03/26/2021
"Replace top blower then preheat unit to 350,pass ,opt test ok"
We serviced a
KITCHENAID DISHWASHER
Model KUDS25SHBL1
Near Burton, OH 44021
Joe O
Job Details: 03/26/2021
Installed ui. Ran test cycle. Op test ok
We serviced a
MAYTAG DISHWASHER
Model MDB7600AWB
Near Lorain, OH 44052
Gabriel P
Job Details: 03/26/2021
"Had to disconnect water line and electric wire to take unit out they were two short.Replace drain pump ,opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Painesville, OH 44077
Jeff M
Job Details: 03/26/2021
Installed the new part op tested good.
We serviced a
KITCHENAID OTR MICROWAVE
Model KMHS120EBS0
Near Mentor-on-the-Lake, OH 44060
Jeff M
Job Details: 03/26/2021
The display was out needs a display board; ordrng 1 W10881539 (Cont)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHB2751TF5
Near Deerfield, OH 44411
Brian M
Job Details: 03/26/2021
Installed inverter Advised to let cool for 48 hours OP Test Ok
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Kent, OH 44240
Brian M
Job Details: 03/26/2021
Cc of noise showed me video Could not duplicate noise Checked unit over could not see any issues
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW4
Near Deerfield, OH 44411
Brian M
Job Details: 03/26/2021
Installed control and UI Ran auto test and calibration OP Test Ok
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269DRH00
Near Cleveland, OH 44106
Corina B
Job Details: 03/26/2021
"CC icemaker not working. Tested voltage from control to icemaker 120. Voltage valve 120. Will need new icemaker. ; ordrng 1 W10882923 (Ice naker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW0
Near Montville, OH 44064
Joe O
Job Details: 03/26/2021
"Cc: noise, not spinning clothes out, agitator looseFound no stored error codes. Found agitator bolt loose. Tightened agitator. Ran auto test, found hub worn. Needs hub. Replaced hub. Ran auto test and calibration. Op test ok Ran entitlement. Unit shows under 5 year warranty.; used 1 W10528947 (HUB) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 03/26/2021
"When arrive ran washer with no clothes no leaks ran a bulky sheet cycle with a load no leaks also show customer a video of underneath unit after cycle and everything looks dry and ok advise customer to monitor for the time being cant duplicate issue,is working as design"
We serviced a
GE COOKTOP GAS
Model n/a
Near Beachwood, OH 44122
Brian M
Job Details: 03/26/2021
Cc unit not working Unit was unplugged Plugged unit it ran test OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Chardon, OH 44024
Brian M
Job Details: 03/26/2021
Cc of temps not regulating Found temps to be normal OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Cleveland Heights, OH 44112
Brian M
Job Details: 03/26/2021
Installed control and programmed Advised to let cool for 48 hours
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Conneaut, OH 44030
Jeff M
Job Details: 03/25/2021
The unit had an off-balance code I cleared the code re-calibrated the machine unit tested good