Local Reviews
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Corey L.
REFRIGERATOR WHIRLPOOL WRF989SDAM02 "Installed new ff evap, put unit in a 28” vacuum for 15 min, added 5.5oz of r134a, good frost pattern forming, low side pressure around +8, op test good, advisedly customer to allow 48 hrs for the unit to settle temps"
Brian M.
BUILT IN OVEN KITCHENAID KEMC377KWH02 "Cc of noise when running Found exhaust blower fan grinding and making loud noise, bearings failingNeeds blower fan assembly; ordrng 1 WPW10730066 (blower15426), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
REFRIGERATOR GE ZIS42NYB "Customer complaint that unit is not cooling, fresh food section temperature at 45 degrees , freezer section temperature at 45 degrees, condenser fan and compressor are running, evaporator fan is running, good frost pattern on evaporator, unit needs new thermostat ; ordrng 1 WR9X509 (damper fz temp), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
DRYER AMANA NGD4600YQ2 "Customer complaint dryer making a loud noise during operation, confirmed drum is sloppy while rotating, found rollers worn out, pulley is going as well, quoted for new rollers and pulley, ok, found a large amount of loose change on the dryer frame floor, also found jewelry and a thick metal pin in the felt, removed, installed roller kit and pulley, op test good; used 1 349241T (ROLLER KIT 20.55), and 1 WP691366 (PULLEY DRIVE 16.20) from stock"
Corey L.
DISHWASHER KITCHENAID KDTE104ESS4 "Customer complaint start button not working nothing is working, found control lock on, instructed customers on using this feature, had customer turn off and on control lock, ran diagnostics no codes found, taking ui with"
Arthur V.
WASHER GE GTW330ASK0WW Found unit continuous fill. Also fillng at the same time draining in drain and spin. Needs control Reschedule at customer request ; ordrng 1 WH18X28174 (CONTROL )
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF57R18DM00 "Replace parts did a vacuum,put r 134a opt test ok"
Gabriel P.
WASHER MAYTAG MVWB765FW3 Replace leg opt test okay
Gabriel P.
WASHER MAYTAG MVWC565FW0 "Replace parts opt test ok,ran calibration and auto test,pass"
Gabriel P.
REFRIGERATOR KITCHENAID KSRG25FVMT00 Replace ice maker opt test ok
Gabriel P.
RANGE GE JGSP28SEN3SS Found out ignator getting 122 v but not glowing and not functioning giving customer estimate ; used 1 12400035 (IGNITER 52.99) from stock
Arthur V.
REFRIGERATOR WHIRLPOOL MBF2258FEZ01 The issue is that it is not making ice. Found water line crimped in behind fridge and this caused the fill line to freeze closed. Cleared using steam. Cycled icemaker that cycled and filled. Op test good
Jeff M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ The part came damaged the fridges getting returned within this week
Gabriel P.
RANGE DUEL FUEL WHIRLPOOL WFE770H0FZ1 "Ordering Infinity switch ,Install wrong one last time ordering right one ; ordrng 1 W10857622 (INFINITY SWITCH )"
Arthur V.
MICROWAVE WHIRLPOOL WMH73521CS6 Replaced switch assembly. Op test good
Arthur V.
RANGE MAYTAG MGR7662WS4 Replaced burner baffle. Op test good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Arthur V.
DISHWASHER WHIRLPOOL MDB4949SDZ0 Replaced motor and pump assy. Op test good
Robert A.
FREEZER WHIRLPOOL WZC3115DW00 "Installed t stat, op test ok"
Robert A.
MICROWAVE WHIRLPOOL WMH53521HZ3 "Installed mounting nuts, op test okOfr 1606002489"
Arthur V.
RANGE ELE WHIRLPOOL WFE505W0HS0 Needs door gasket. Clips are distorted and not holding right ; ordrng 1 WPW10129032 (gaskt-door)
Robert A.
RANGE GE JGP940KEK2CC "Installed switch harrness, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Robert A.
RANGE JENN-AIR JGS1450DP0 "Tested broiler, good, cleaned orifice and burner, tested several times, good, watched burner cycle, good, op test ok"
Corey L.
REFRIGERATOR KITCHENAID KSC24C8EYY00 "Customer complaint ice maker not working also the ui says door is open when it’s not and the light for the ice bin does not come on all the time, customer stated the frz door had been replaced recently, door switches are good, ice maker when jumped acting like it’s losing voltage during the cycle, I’m would stall and or stop randomly, control sending power to ice maker intermittently, ordering main control; ordrng 1 WPW10235503 (CNTRL)"
David R.
REFRIGERATOR MAYTAG MBF2258FEZ01 "Customer said they heard crackling, burning smell into FF section coming from Freezer and icemaker isn’t working. Unplugged unit, since Saturday 11/10/18. Found something burned on Evap heater. Cleared and cleaned off. Turned on unit. Op test ok. Found icemaker not cycling on its own. Replaced from t/s.; used 1 W10884390 (ICE MAKER ASSY) from stock"
David R.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Customer has 5 year extended warranty (refer to pictures). Ice forming around Freezer door and on drawers. Gap on freezer gasket. Steam ice off and steamed gasket. Op test ok.
Brian M.
WASHER MAYTAG MVWX655DW1 Cc that unit won’t start Found unit plugged in Tried to get unit to run a drain And spin no good Tried to get unit to run auto test could not get unit to start test Found 1mega ohm on drain pump Found in normal cycle unit does not let water enter Needs water valve control and drain pump ; ordrng 1 W10876600 (drain pump) and 1 W11116592 (cntrl-elec) and 1 W11127357 (housing)
David R.
RANGE WHIRLPOOL WFG525S0HS0 Tested all burners. All working perfectly. Op test ok.
Brian M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Cc of dent in freezer door Found bottom right side of freezer door damaged took pics Also a crease on the lower left side of side of fridge took picNeeds freezer door replaced Customer does not want unit fixed he wants it replaced He needs to call whirlpool and handle it himself sr# file 7723414666
Brian M.
RANGE WHIRLPOOL WFG515S0EW0 "Cc oven too cold nowRan bake cycle to 350 degrees, For 20 minutes, measured temp at approx 340 degreesAdjusted temp calibration +10 degrees higher Ran bake cycle again, allowed to cycle few times, measured temp at 355 degreesOP TEST OK"
Brian M.
DISHWASHER WHIRLPOOL WDF550SAHS "Cc dishwasher top spray arms hitting dishes in bottom rackFound top rack sitting in lowest trackSet top rack into highest track, checked clearance, ok per customer"
Brian M.
N/A N/A n/a "Can not locate model or serial on unitCannot order or repair without model and serialCc microwave keypad not always working Ran generic keypad test, unit functions fineMay need control board and UI at later time if persists"
Brian M.
DISHWASHER KITCHENAID KDTE304DPA0 Installed control and ui Ran test cycle OP TEST OK
Jeff M.
REFRIGERATOR KITCHENAID KBFS22EWMS9 Installed new part unit op tested good
Jeff M.
WASHER WHIRLPOOL MVWX655DW1 Installed new part unit op tested good
Jeff M.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 The unit was incorrectly lvled the shelves where installed incorrectly I corrected all the issues the cust was having with the unit op tested good
Corey L.
REFRIGERATOR WHIRLPOOL WRF989SDAH00 "Customer complaint fridge leaking by water filter area, confirmed ff roof dripping from vents and leds, found plastic line broke from reservoir to filter housing, quoted to repair, ok, used one 5/16 union and a 1 “ long excess ts water line had on hand, op test good; used 1 WR02X11330 (5/16 UNION 7.35) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL WRS571CIDM00 "Customer complaint water line leaking behind fridge, confirmed found 5/16 line cracked at water valve, quoted, ok, removed cracked section in line, water line able to connect back to water valve, op test good, left water mat"
Corey L.
REFRIGERATOR WHIRLPOOL WRF560SMYW05 "Installed water valve, op test no good, water not getting to the unit, no lines noticeably pinched, ice maker is calling for water, water valve cycles on, but no water, fill tube cleared of ice, advised customer to have a plumber look at water supply to the unit, the closure on the lookup says it’s for both doors, it is not it’s only for right side, left side just needs shimming washer, used washer from ts, op test good mullion closing properly; used 1 WP487576 (NYLON SHIMMING WASHER) from stock"
Gabriel P.
DISHWASHER KITCHENAID KUDS30FXSS9 Replace adjusted kit opt test ok
David R.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Dispenser is working perfectly, icemaker not cycling own it’s own. Replaced with icemaker from t/s. Op test ok.; used 1 W10882923 (ICE MAKER ASSY 103.59) from stock"
Dan H.
RANGE AMANA AGR5330BAS3 "Installed new outer door glass and bracket, op test good."
Dan H.
REFRIGERATOR KITCHENAID KFCS22EVMS6 "Customer complaint of ice build up on freezer section floor, found ice buildup common with evaporator drain tube clog, unit has duck bill style drain tube, unit needs new ptrap style drain tube and ice cleared, cleared ice, installed new drain tube, op test good , part is covered per Special Project S38253; used 1 W10619951 (TUBE-DRAIN) from stock"
Dan H.
OTR MICROWAVE KITCHENAID KMHS120ESS5 "Customer complaint of open/close door error code, confirmed, installed new cams and switches, op test good"
Jeff M.
DRYER WHIRLPOOL MEDB835DW4 Ran the unit empty ran it with a dry load ran it with a wet load. Couldn’t copy the issue op tested good
Jeff M.
WASHER MAYTAG MVWB765FW2 Customer was improperly using the unit I gave her the rundown on how to properly load the machine how to use the soap how to use the controls
Jeff M.
REFRIGERATOR KENMORE 596.652344 The unit isn’t keeping cool I found the coils a little dusty and the dampener control will not stay open for more than a minute. Needs new damper control. Unfortunately the model number will not come up on any site. Look up a part regardless customer forgot Black Friday is coming up she would buy a new fridge
Jeff M.
REFRIGERATOR WHIRLPOOL WRF560SMYW05 I was unable to duplicate sound unit tested good
Brian M.
REFRIGERATOR KITCHENAID KBSD608ESS00 Installed control board Verified functionality of components using diagnostic test modeOP TEST OK
Gabriel P.
REFRIGERATOR KENMORE 10641152210 Fridge temp 34 degrees freezer temp 6 and 14 degrees found unit in garage advise customer how it works on garage
Robert A.
REFRIGERATOR WHIRLPOOL GI6FARXXY08 "Installed switch, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
GAS RANGE MAYTAG MGRH752CDS "Customer complaint that oven shuts off and control goes blank, called whirlpool techline on previous visit, techline said that it could only be the control, control is recieving 120vac when it goes blank, watched unit bake for an hour, oven maintained temperature, display never went blank, unable to duplicate the problem"
Dan H.
MICRO OVEN MAYTAG MMV4205DS3 "Customer complaint of open/close door error code, confirmed, installed new cams and switches, op test good"
Dan H.
HOOD KITCHENAID KVWB606DSS1 "Installed new controls, op test good"
Dan H.
WASHER MAYTAG MHW5500FW1 "Customer complaint of error code, ran diagnostics found f3e1(water level system error) and f8e1(long/no fill) error codes, found both hot and cold water supply valves turned off, turned valves on , ran test cycle, unit completed test cycle, started normal wash cycle, unit filled and advanced to agitation, op test good"
Dan H.
WASHER MAYTAG MVWX655DW1 "Customer complaint that unit is not filling with enough water, started normal wash cycle , unit filled to normal water level, unit is operating as designed"
Dan H.
DRYER WHIRLPOOL WGD9400ST0 "Customer complaint of loud squealing, found older pulley seized, installed new idler pulley, op test good ; used 1 279640 (IDLER PULLEY) from stock"
Dan H.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Customer complaint of frost build up in freezer section, no frost found, all door gaskets are sealing, unit is operating as designed"
Macaulay G.
WASHER MAYTAG MVWC565FW1 Unit tested ok on arrival. Shifted ok. Agitated and spun ok. Had error for motor fault. Unit had not shifted from agitate to spin. Replaced actuator from truck stock. Ran calibration cycle. All tested ok.; used 1 W10913953 (ACTUATOR) from stock
Macaulay G.
REFRIGERATOR WHIRLPOOL WRS970CIDH00 "Ice maker tray is cracked, thermistor wire is broken. Replaced ice maker from truck stock. All tested ok.; used 1 W10873791 (ICEMAKER) from stock"
David R.
WASHER ROPER RTW4516FW2 "No error codes, ran through automatic service mode, passed. Ran through manual test mode in low spin and agitation, passed. Op test ok."
Jeff M.
REFRIGERATOR WHIRLPOOL KRFF305ESS00 The dampener control is not opening or closing the control thinks it’s continuously closing it is getting power is new damper control; ordrng 1 WPW10594329 (DAMPENING CONTROL)
David R.
DRYER WHIRLPOOL WED4815EW1 "Long vent to outside. Unit itself is heating perfectly. Set on time dry, temp on high, unit is cycling at 189*F from the back when not vented to wall. Op test ok."
David R.
DISHWASHER WHIRLPOOL WDT970SAHV0 "Customer had to pull door to the left and then push it in for it to stay closed. Looked underneath, the feet to the dishwasher came off the wood. Adjusted feet. Op test ok."
Dan H.
DRYER WHIRLPOOL MEDX655DW1 "Customer complaint that timer is not working and unit only has high heat, found timer motor not moving, timer motor is recieving 120vac, unit needs new timer ; ordrng 1 WPW10642928 (timer 71.48), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
WASHER MAYTAG MAH3000AWW CC that there is a noise when it’s in a spin cycle. Started a spin cycle found the bearings are worn. Will need new bearings. The bearings are no longer available.
Brian M.
WASHER CROSLEY CAW11544EW1 Installed listed partRan auto test and calibrationOP TEST OK
Paul P.
RANGE WHIRLPOOL KSGG700ESS0 "Parts paid for. Installed board fan in oven and tested, fan and oven operating properly now.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Paul P.
WASHER WHIRLPOOL WTW4816FW2 "Obtained proof of purchase. Found bolt in agitator a little loose. Tightened down agitator, washer is now operating properly. Did not set down mitigation mat, washer is in basement near floor drain."
Macaulay G.
REFRIGERATOR AMANA ART106TFDW01 Compressor has open winding. Office to order compressor.; ordrng 1 W10507886 (compressor)
Macaulay G.
REFRIGERATOR WHIRLPOOL KRFC704FSS00 Dispenser door was frozen and clogged. Office to order separator and dispenser flap.; ordrng 1 W11189145 (DISPENSER DOOR FLAP) and 1 W11204892 (SEPERATER)
Paul P.
REFRIGERATOR MAYTAG MSF22D4XAW00 "Checked refrigerator, found drain clogged/froze up. Installed drain heater loop to help keep drain from freezing up. Refrigerator now operating properly. Set down mitigation mat."
David R.
WASHER MAYTAG MVWB855DC "No error codes. Went into service mode. Ran slow and high spin, ran slow and fast agitate, ran drain pump. Everything is test fine. Back left leg on unit completely snapped off. Needs new leg. Ordering leveling legs.; ordrng 2 WPW10687506 (leveling leg)s"
David R.
DRYER WHIRLPOOL PDGT910AWW Replaced timer knob. New lint screen was broken during delivery. Ordering new lint screen. *Customer can put in. No return.; ordrng 2 WP37001142 (filter- li)s
Paul P.
DISHWASHER MAYTAG MDB6769PAS4 "Installed pump assembly. Note the drain goes to the basement, will need run to the kitchen sink drain above the inlet level to work 100 % properly. Office please run CC on file."
David R.
REFRIGERATOR KITCHENAID KRSC503ESS00 "Customer said Freezer side hasn’t been cooling since delivered about a week ago. Lost lots of food. Freezer is 65*F. FF is working, top shelf 50*F and 47*F. Dents in door from swinging open, not leveled when delivered. No frost on Freezer Evap. Ordering doors, compressor and freezer Evap.*Needs sealed system techCustomer scheduled 11/14/18 but to call after that repair whenever doors arrive. ; ordrng 1 LW10728959 (dor-fip) and 1 LW10771436 (dor-fip) and 1 W10779331 (compressor) and 1 WPW10239732 (evaporator)"
Corey L.
RANGE WHIRLPOOL WFG540H0ES1 "Installed new door trim, op test good"
Corey L.
WASHER WHIRLPOOL LSB6400LW1 "Installed springs, op test good"
David R.
RANGE WHIRLPOOL WFG550S0HZ "Called customer, said he got rescheduled for next Tuesday 11/13/18; saved tckt"
Gabriel P.
REFRIGERATOR KITCHENAID KRSC503ESS00 "Replace UI and control ,opt test ok"
Corina B.
RANGE WHIRLPOOL WGG755S0BS01 "CC that the front left burner knob does not turn. Found the lt knob stuck on. Will need a new valve. Called SM to order part. ; ordrng 1 WPW10206288 (valve-brnr 9015), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
REFRIGERATOR KITCHENAID KBSD608ESS00 "Found filter not in all the way,put it in all the way in show customer opt test ok"
Paul P.
M/W CONVECTION WHIRLPOOL WMH31017HS2 "Microwave tested, shorted out at boards. Office to order filter board and control board. ; ordrng 1 W10422269 (filter) and 1 W10892389 (cntrl-elec)"
Arthur V.
DISHWASHER WHIRLPOOL WDF130PAHW0 Found pieces of glass in drain pump. Removed op test good
Arthur V.
WASHER WHIRLPOOL WTW8040DW4 Found a f6e2 error. Miss communication between ui and main control. This washer was replaced by Lowes and the previous washer had the same code. Parts were not available at the time and wpl eventually sent both w11182868. And 1-w11125152 to cust. Replaced both on new washer ( same part numbers needed). Op test good. Advised customer to replaced gfi outlet as this may be creating electrical noise causing this issue.
Paul P.
DISHWASHER GE PDT750SSF2SS Start button not operating properly on dishwasher. Office to order user interface and cover console.; ordrng 1 WD21X21922 (kit service ui lcd c) and 1 WD34X20221 (bezel & cvr console)
Arthur V.
DRYER HOTPOINT NBXR453EV0WW Found motor froze solid. Needs motor and front bearing kit. Unit not worth repairing. Cust does not want repaired
Jeff M.
REFRIGERATOR WHIRLPOOL WSF26C3EXW01 Installed new part unit op tested good
Paul P.
DISHWASHER KITCHENAID KDTE254EBL2 Drain hose from dishwasher to disposal has leak. Office to order drain hose.; ordrng 1 WPW10545278 (hose-drain)
Jeff M.
MICROWAVE WHIRLPOOL WMH31017HZ Support nut missing I had one ; used 1 W11122643 (SUPPORT NUT) from stock
Paul P.
WASHER WHIRLPOOL WTW8040DW3 "Took picture of proof of purchase. Washer gear case grinding, and inlet valve excessive noise. Office to order gear case and inlet valve.; ordrng 1 W10811956 (drum assy) and 1 W11220230 (INLET VALVE)"
Arthur V.
REFRIGERATOR FRIGIDAIRE FGHS2342LF7 "Replaced ice maker. It cycled and filled. Op test good ; used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
DRYER CROSLEY CGD126SDW2 Found vent crushed causing unit to overheat also Found vent goes thru second floor to roof also causing long dry times. Cust to call maintenance to clean vent unit is working properly.
Jeff M.
DISHWASHER KITCHENAID KDTE254ESS Install new parts customer still very mad at the fact that it’s not registering 40 dB I do have a decibel meter on my iPad the dishwasher registers a 45 dB. Customer still wants the dishwasher to be quieter I explained on his house resting is 45 dB his house is not that quiet 40 dB is in a perfect scenario
Robert A.
WASHER GE GTW485ASJ1WS "Installed adj and base, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 Installed new part unit op tested good. Except for the water line it is split needs new water lines; ordrng 1 WPW10279882 (WATER LINE) and 1 WPW10279884 (WATER LINE)
Robert A.
DRYER WHIRLPOOL WED8500DW4 "Removed sock from blower wheel, reset cover and lint trap, op test ok"
Jeff M.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Spray arm fell off broken in half customer can install ; ordrng 1 WPW10498900 (SPRAY ARM)
Arthur V.
REFRIGERATOR WHIRLPOOL WRT541SZDM00 New door damaged see pic. Need to reorder. Talked to Craig who knows to call us when it arrives. ; ordrng 1 LW10648584 (dor-fip)
Robert A.
RANGE HOTPOINT RGB525DEH3WW "Cust states that gas line behind unit was tightened, but fd said unit is giving off co, checked oven, set bake, flame is bright blue, good, working as designed, suggest cleaning oven, op test ok"
Robert A.
REFRIGERATOR WHIRLPOOL WRB329DMBW00 "Cycled i/m, not calling for water, replaced i/m, cycled and filled, op test ok; used 1 W10884390 (ICE MAKER ASSY) from stock"
Jeff M.
DISHWASHER AMANA ADB1400AGW0 The unit isn’t heating the heating Circuit tested good the unit needs a new control ; ordrng 1 W10906422 (CONTROL )
Brian B.
REFRIGERATOR FRIGIDAIRE FFTR1821TB0 Replaced ff gasket. Lubricated with petroleum gel. Adjusted feet so doors close properly. Op test ok.
Brian B.
DISHWASHER MAYTAG MDB4949SDE3 "Installed new gasket using silicone sealant. Ran diag test cycle, op test ok."
Jeff M.
DISHWASHER KITCHENAID KDFE104DWH4 Customer had a recording of the noise the dishwasher was making. I was unable to duplicate the noise but the noise in the recording is coming from the dishwasher I ran diagnostics I was unable to duplicate the noise of the customer has multiple recordings of the dishwasher making the sound. Unit needs a new sump assembly and main control ; ordrng 1 W10909702 (CONTROL ) and 1 WPW10605057 (WPW10605057)
Brian B.
MICROWAVE MAYTAG MMV4205FZ3 "Removed unit from cabinet. Replaced listed parts. Tested micro, reinstalled in cabinet. Op test ok."
Brian M.
REFRIGERATOR AMANA AFD2535DEQ4 "Cc ice build up in bottom of freezerFound ice on bottom front of freezer compartment Found small gap in bottom of freezer door gasketRemoved, and steamed freezer door gasket"
Arthur V.
WASHER CROSLEY VAW3584GW1 Found 120 v to control. No response no light. Needs control ; ordrng 1 W11170317 (CONTROL )
Jeff M.
DRYER ADMIRAL HTDX100EM8WW "The timer shaft is broken the timer knob is broken cust will buy new est.; ordrng 1 WE1M652 (timer knob) and 1 WE4M532 (timer), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
RANGE WHIRLPOOL WGG745S0FS02 Installed glass OP TEST OK
Brian M.
WASHER MAYTAG MVWB725BW0 "Cc unit displays LF codeFound hot water valve turned off from wall supplyRan auto test, hot water only trickling in when in diagnosticsCustomer has other in line water valves from water tank, had customer check valve. Valve was only halfway open.Ran autotest again , OP TEST OK"
Brian M.
DISHWASHER WHIRLPOOL WDT780SAEM2 Cc of dishwasher not draining Found drain pump humming not spinning Removed water dropped pump Found glass in pump Removed glass Ran test cycle OP TEST OK
Brian M.
RANGE GENERAL ELEC PB930SJ1SS Installed element OP TEST OK Handle was never ordered Customer no longer wants does not want to have to pay for handle
Robert A.
RANGE WHIRLPOOL WFE515S0EW1 "Cc door not closing correctly, found hinges bent, needs hinges; ordrng 1 WPW10299224 (HINGE) and 1 WPW10299227 (HINGE)"
Brian M.
RANGE WHIRLPOOL WFG32QM0BS3 Customer will email pop Installed listed partsOP TEST OK
Robert A.
MICROWAVE WHIRLPOOL WML55011HS "Installed mounting nuts, op test ok"
Robert A.
REFRIGERATOR WHIRLPOOL WRT519SZDM02 "Found ff at 32 deg, set at recomended, per pointer needs control kit, unable to get into diagnostics, needs control kit; ordrng 1 W10884375 (SERVICE KIT)"
Macaulay G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Found middle door not sealing. Adjusted door seal. All tested ok.
Robert A.
REFRIGERATOR WHIRLPOOL WRX735SDHW00 "Found back of ice bin damaged, not making contact with auger, needs binCust to install; ordrng 1 W11185686 (BIN)"
Robert A.
STACK W/D GENERAL ELEC GTUP270EM5WW "Unit starts and stops, ran diognostics, control fault, needs control; ordrng 1 WH12X10586 (CONTROL)"
Macaulay G.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Unit not keeping proper temperatures in fresh food compartment. Found fresh food evaporator thermistor open. Replaced thermistor from truck stock. All tested ok.; used 1 W10902214 (THERMISTOR) from stock
Macaulay G.
DISHWASHER WHIRLPOOL WDT720PADM2 Found no issues. Instructed on proper use.; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock
Corina B.
DISHWASHER WHIRLPOOL KDFE104DSS5 CC that the unit turns on by itself. Ran diag no codes. Will need a new UI. Customer does not want to repair at this time
Corina B.
WASHER WHIRLPOOL MVWC565FW1 "CC that the unit does not lock. Ran diag F7E1 – BASKET SPEED FAULT,. Checked the capacitor no deflection either way, will need a new capacitor. Called SM to order parts. ; ordrng 1 W11026785 (motor-drve) and 1 W11158831 (Capacitor )"
Corey L.
WASHER WHIRLPOOL WTW5000DW2 "Installed new control, calibrated unit, started normal wash, unit sensed and filled, unit advanced to wash, op test good"
Brian M.
RANGE WHIRLPOOL GY397LXUQ04 Cc that indicator lights flickering Found burner indicators on but flickering not solid the whole time Needs indicator lights replaced ; ordrng 2 WP74004153 (light- ind)s
Corey L.
REFRIGERATOR KITCHENAID KRFC704FPS00 "Customer complaint of no cool in fridge and making a buzzing sound, temp in ff was 61, frz was 01, found ff evap frozen, ff evap fan hitting built up ice, cleared ice, found thermistor in the wrong location, corrected thermistor position, op test good"
Corina B.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 CC that there is a loud noise. Ran diag found the motor to the fan is rattling. Will need a new fan blade and motor.
Brian B.
DRYER MAYTAG MEDB765FW0 "CC that clothes are not drying on normal cycle and machine is shutting off too soon. ran diag, no codes.. Ran test cycle with towels. Checked airflow on outside of house. Very little airflow. Customer has a vent booster in long vent run, but it is too small and there is very little airflow on outside of house. Checked heat, heating properly. Advised customer that if load is too small, clothes will not contact sensor and machine will shut off after just a few minutes. Also, fabric softener sheets are still getting caught under outlet grill by filter. Plastic grill is warped. Office to order part. R/s per customer req. ; ordrng 1 W11086603 (OUTLET GRILL)"
Macaulay G.
WALL OVEN KITCHENAID K0DE500EBS Front door glass is shattered. Office to order door glass.; ordrng 1 W10772815 (glass-door)
Brian M.
DBL WALL OVEN FRIGIDAIRE FGET3065PFD "Cc bottom oven not cooking food correctly, not hot enoughRan bake test, no heat from bottom bake elementFound burnt terminal on element, element resistance tested ok @ 25 ohmsWired in new connector Ran test bake again, element heatedOP TEST OK"
Corey L.
WASHER WHIRLPOOL AED4475TQ1 "Customer complaint dryer will not start, turned dial to the left to timed dry, unit started, customer stated he turns only to the right, I tried to the right, it did not start, found several dead spots on the timer, unit will need a new timer, quoted, customer does not want repair at this time"
Brian M.
MICRO OVEN GENERAL ELEC JVM6175DF1BB Installed listed partsOP TEST OK
Gabriel P.
RANGE KITCHENAID KSEG700ESSO "Replace new blower opt test ok,the original one was bad service matter told me replace it all good ; used 1 W11107275 (FAN-BLWR 103.60) from stock"
Corina B.
REFRIGERATOR KITCHENAID KSRG25FKWH03 "CC that the unit is not cooling. Found the settings at 3 and 3. Temp in the ff 56. Will need a new thermostat. Called SM to order part ; ordrng 1 W11088945 (thermostat 9216), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
DISHWASHER GE GDF520PGD1WW The unit tested good good for me I tuned the unit on and off about 20x op tested good. Cust told me the landlord called the office and gave them there cc info
Corina B.
REFRIGERATOR WHIRLPOOL WRT316SFDM01 "Cust showed pop, sent pic. CC that the ff is not cooling. Ff 37 fz -5. Theme temp is sent at the coldest setting. The evap was covered in a solid block of ice. Checked the heater, good. Bimetal, good. Will need a thermostat and control. Called SM to order part. ; ordrng 1 4388931 (timer,defrost adapt) and 1 WPW10511937 (thermostat)"
Corey L.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Customer complaint ice maker not working and ice built up on top left of fridge, confirmed velero seal has ice frozen around it, water valve is slowly leaking, ice maker water fill test did not let water enter ice maker, unit needs water valve, and seals; ordrng 1 W10673884 (SEAL) and 1 W11126056 (ADAPTER) and 1 WPW10341329 (WATER VALVE)"
Corey L.
REFRIGERATOR WHIRLPOOL WRT318FZDW02 "Customer complaint fridge seal came out of door channel on top, confirmed, reseated seal in channel all the way around, op test good, customer looking for pop and will get another from Lowe’s, showed tech credit card statement, unit is covered, customer to get a hold of us, leaving job open; saved tckt"
Corey L.
WALL OVEN WHIRLPOOL WOS51EC0AS04 "Customer complaint oven is dead it does nothing, customer said it happened after three consecutive self clean cycles, confirmed, power is to the unit, found fuse open and fixed thermostat open, unit needs thmst and fuse, took preid’d parts; ordrng 1 WP4449751 (THERMO FIXED) and 1 WPW10545255 (TS FUSE)"
Arthur V.
RANGE WHIRLPOOL WFE505W0HZ0 wrong part ordered by technician (av). Please order correct part. Please ship control to Customer lives out if town and will call when he recieves the part Talked to SM ; ordrng 1 W11175520 (CONTROL )
Arthur V.
RANGE MAYTAG MGT8720DS03 "Found 120 v to control but no response. Needs main control ; ordrng 1 W10879697 (cntrl-elec), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Found light flickering. Needs led bd ; ordrng 1 W10830288 (cntrl-elec)
Robert A.
WASHER GE GTW460ASJ7WW "Installed belt, ran drain and spin, op test ok"
Arthur V.
RANGE WHIRLPOOL WFC310S0EW1 Found unit needs both oven door hinges. Right side popping closed. ; ordrng 2 WPW10299224 (hinge-door)s
Arthur V.
DRYER MAYTAG MEDC300BWO Found open thermal cut off. Replaced with truck stock. Op test good. Advised customer about fire hazard with foil style vents. ; used 1 279816 (CUTOFF) from stock
Arthur V.
RANGE WHIRLPOOL WFG540H0ES1 Replaced erc and temp sensor. Took core for return. Customer to monitor
Arthur V.
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Found water inlet stripped needs tube and handle ; ordrng 1 W11162040 (TUBE FILTER INLET) and 1 W11172792 (HANDLE BLACK )
Arthur V.
WASHER WHIRLPOOL WTW4616FW1 Ran diagnostics getting one error code f0e5 off balance load detected. Unit is draining properly. Ran auto cycle. Unit passed. checked underneath for any wear on shield etc. all good. Cleared error code and recalibrated washer. Op test good. Could not duplicate issue
Arthur V.
RANGE FRIGIDAIRE FGF368GBA Found 120 v to control no response. Needs control and overlay Est = 79.95 sc. 18.99 shipping. 98.00 labor. 1-5304509983@97.58. And 1-316419141@18.91. Total est = 335.37. Customer to decide later if repair is wanted.
Arthur V.
DISHWASHER MAYTAG MDB8959SFZ4 Replaced both upper track assy. Let cycle for 15 min. No leaks. Left leak mat
Arthur V.
RANGE WHIRLPOOL WFC310S0EW1 Found unit needs both oven door hinges. Right side popping closed. ; ordrng 2 WPW10299224 (hinge-door)s
Arthur V.
REFRIGERATOR GE GTS22JBPBRWW Replaced evap fan motor and cleared ice from air chamber. Op test good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Corey L.
MICRO OVEN IKEA IMH16XWS4 "Installed new door, op test good"
Corey L.
RANGE WHIRLPOOL WGG755S0BH01 "Insta,led new left rear burner valve, op test good"
Arthur V.
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Found water inlet stripped needs tube and handle ; ordrng 1 W11162040 (TUBE FILTER INLET) and 1 W11172792 (HANDLE BLACK )
David R.
DRYER MAYTAG MEDB835DW "Customer said they were only getting heat on bedding cycle. Tried bedding, no heat. Switched over to normal cycle and got heat. Cleared out a lot of debris in lint trap and from vent outside. Separated dryer from wall vent. Tested heat coming from unit itself, good. After cleaning, checked heat coming from unit and going outside on every setting. Good. Op test ok."
Brian M.
REFRIGERATOR WHIRLPOOL MFD2561HES "Cc control not responding to adjustments, cooling sometimes inconsistent Found control board unresponsive to changing temperatures, not reading correct temp, setting off temp. Alarm.Also found damper door broken away from motor assembly. Ordering control board, damper control, and harness.; ordrng 1 12002355 (thermistor kit) and 1 67005417 (harns-wire) and 1 WP67003903 (control- d) and 1 WPW10207861 (cntrl-elec)"
Brian M.
REFRIGERATOR WHIRLPOOL WRT771REYW00 Cc of water sounding like a machine gun Found water line cracked at valve Cut line and repositioned Ran 4 gallons of water OP TEST OK
Brian M.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Cc unit not draining Found water standing in unitChecked drain valve function, ok.Drained water using vac thru the drain line, draining slowlyRemoved drain line, found debris stuck in connection on back on unit, removed and retestedOP TEST OK"
Brian M.
REFRIGERATOR KITCHENAID KRFC300ESS01 Installed listed partsOP TEST OK
Brian M.
REFRIGERATOR FRIGIDAIRE NFTR18X4LW4 Cc that fridge door Pops open Found freezer full of frost door not sealing Could not find a problem with fridge door Found that the liner and frame there was a ton of gabs on upper frame Sealed frame with silicone Advised customer that it will take 48 hours to change temps Advised that fridge was leaning way to far to the right needs a shim Wheels are busted and will not adjust ; used 1 WP482338 (SILICONE4026) from stock
Brian M.
WASHER WHIRLPOOL WFW9150WW01 Cc That unit not spinning well Ran multiple auto test unit is working as designed Customer paid svc with credit card with other bill $42.80
Paul P.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Found water inlet line frozen. Defrosted line to ice maker, ice maker now operating properly. Did not set down mitigation mat, the floor was damp in kitchen."
Brian M.
REFRIGERATOR WHIRLPOOL MFD2561HES "Cc control not responding to adjustments, cooling sometimes inconsistent Found control board unresponsive to changing temperatures, not reading correct temp, setting off temp. Alarm.Also found damper door broken away from motor assembly. Ordering control board, damper control, and harness.; ordrng 1 12002355 (thermistor kit) and 1 67005417 (harns-wire) and 1 WP67003903 (control- d) and 1 WPW10207861 (cntrl-elec)"
Macaulay G.
REFRIGERATOR KITCHENAID KRFC704FBS00 Door gasket is torn and air is leaking into unit. Office to order door gasket.; ordrng 1 W10917313 (gasket-dor)
Macaulay G.
WASHER MAYTAG MHW8200FW0 Replaced acu. All tested ok.
Macaulay G.
REFRIGERATOR MAYTAG MRT711SMFZ00 Sealed around door. Steamed door gaskets to seal better. Tested ok.
Macaulay G.
WASHER KENMORE 110.477018 Unit had f21 error for clogged drain. Found dime in drain. All other functions tested ok.
Corey L.
REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Customer complaint frz not freezing, temps were 15 in frz and 26 in ff, found evap with 5% frost pattern, fans are running, added 2 oz of r134, frost pattern improved, unit has low side leak, unit needs evap and drier, CFC job if customer goes ahead with repair"
Corey L.
DISHWASHER KITCHENAID KDFE104DBL5 "Customer complaint dishwasher not draining, no water was in unit, started drain pump, drain pump is good, started light wash, canceled to drain when wash motor kicked on, unit draining real slow, removed drain line from garbage disposal, found a zipper at the gd inlet, ran drain pump holding hose in sink, water drain out, installed drain back to gd and filled again, unit now draining into sink, advised customer to clean sink trap out to increase drain flow"
Jeff M.
DRYER WHIRLPOOL WED7990FW0 There was a sock in the blower fan and the lint filter housing is broken that’s how the sock passed though to the fan; ordrng 1 W10364994 (flywheel) and 1 W11211470 (HOUSING )
Gabriel P.
DISHWASHER KITCHENAID KUDC03FVSS0 "Found left link damage,replace from truck stock ; used 1 8194001 (LINK) from stock"
Gabriel P.
REFRIGERATOR WHIRLPOOL GSC25C4EYB00 Found auger corroded clean out found ice stuck to each other clean out recommend customer to empty ice half way every 8 days if he don’t use ice very often opt test ok
Macaulay G.
REFRIGERATOR KITCHENAID KRFC704FBS00 Door gasket is torn and air is leaking into unit. Office to order door gasket.; ordrng 1 W10917313 (gasket-dor)
Gabriel P.
WASHER WHIRLPOOL WTW8600YW1 "Found ring build with wax were water dispense on detergent clean ring also notice of leaking in the back on dispenser tray giving customer estimate ; ordrng 1 WPW10172154 (dispenser 57.37) and 1 WPW10187307 (dispenser 67.00), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
RANGE KITCHENAID KSDB900ESS2 "Replacing display,opt test ok ,took pics of pop plus found pop in sb web"
Gabriel P.
REFRIGERATOR AMANA ABB1921BRM00 "Replace all parts listed,opt test ok,customer happy with our service"
Gabriel P.
WASHER MAYTAG MVWC565FW1 "Found lots of oil leaking from gearcase,customer uses washer every day took pictures it might of damage everything underneath ordering gearcase,capacitor,shifter,belt ,motor,cam call Shawn to make sure I was making the right decision ordering all parts ; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11026785 (motor-drve) and 1 W11035751 (gearcase) and 1 W11158831 (CAPACITOR ) and 1 WPW10006384 (drive belt) and 1 WPW10427633 (pulley shield)"
Jeff M.
DRYER WHIRLPOOL WED7990FW0 There was a sock in the blower fan and the lint filter housing is broken that’s how the sock passed though to the fan; ordrng 1 W10364994 (flywheel) and 1 W11211470 (HOUSING )
Robert A.
REFRIGERATOR MAYTAG MRT519SZDM01 "Installed control, op test ok"
Robert A.
MICROWAVE WHIRLPOOL WMH78019HZ1 "Installed mag and diode, tested unit, op test ok"
Dan H.
DRYER WHIRLPOOL WED4800BQ1 "Customer complaint that unit is not starting, confirmed, found thermal fuse open, jumped out, unit started and heated, installed new thermal fuse, op test good , customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent ; used 1 WP3392519 (THERMAL FUSE 15.40) from stock"
Dan H.
DISHWASHER KITCHENAID WDT750SAHZ0 "Customer complaint that unit is not draining, found debris lodged in drain pump, removed, unit drained, op test good , no water mitigation mat because water supply line comes up through floor right in the front middle of unit, mat will not fit"
Gabriel P.
WASHER WHIRLPOOL WTW8600YW1 "Found ring build with wax were water dispense on detergent clean ring also notice of leaking in the back on dispenser tray giving customer estimate ; ordrng 1 WPW10172154 (dispenser 57.37) and 1 WPW10187307 (dispenser 67.00), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Customer complaint of water dripping onto freezer section door, found fresh food section evaporator drain tube clogged, cleared fresh food section evaporator drain tube, op test good"
Dan H.
DRYER WHIRLPOOL MEDE200XW1 "Customer complaint that unit does not start, confirmed, found thermal fuse open, jumped out, unit started and heated, installed new thermal fuse, op test good ; used 1 WP3392519 (THERMAL FUSE) from stock"
Gabriel P.
WASHER MAYTAG MVWC565FW1 "Found lots of oil leaking from gearcase,customer uses washer every day took pictures it might of damage everything underneath ordering gearcase,capacitor,shifter,belt ,motor,cam call Shawn to make sure I was making the right decision ordering all parts ; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11026785 (motor-drve) and 1 W11035751 (gearcase) and 1 W11158831 (CAPACITOR ) and 1 WPW10006384 (drive belt) and 1 WPW10427633 (pulley shield)"
Dan H.
DISHWASHER WHIRLPOOL WDF770SAFZ1 "Customer complaint that unit is not drying the dishes, ran diagnostics no error codes found, incoming water temperature at 66 degrees, unit completed test cycle, heater is working, unit is operating as designed , advised customer to run hot water in sink before starting unit"
Dan H.
REFRIGERATOR GE DSD26DGWABG "Customer complaint that unit is not making ice, no ice in bin, found loose connection at ice maker, reset connection, ice maker started to cycle, op test good"
Dan H.
REFRIGERATOR KITCHENAID KFIS29PBMS00 "Customer complaint that unit is not cooling, unit unplugged when tech arrived, plugged unit in, ran test 4, no frost pattern formed on freezer section evaporator, unit needs new fresh food section evaporator and compressor , repair is covered under special project S71233; ordrng 1 W10276644 (compressor) and 1 W10687098 (evaporator)"
Dan H.
WASHER MAYTAG MVWX655DW1 "Customer complaint that unit is not filling with water, ran diagnostics no error codes found, started normal wash cycle, unit filled up to normal level, unit is operating as designed"
Brian B.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Icemaker not making ice. Checked temps, 5 freezer, 39 ff, 27 icebox. Icebox fan not running. Found deli drawer board and harness shorted out. Called whirl TL, David, 7723392557. He said this will affect 12 volt supplies and can affect voltage to Icemaker. Will need new deli drawer door as harness is shorted. Office to order part.; ordrng 1 W10815668 (PANTRY DOOR )"
Brian B.
REFRIGERATOR KITCHENAID KSRG25FVMT00 "Found Icemaker not making ice. Ran optics diagnostics, passed , 120v to Icemaker. Mold cracked and leaking. Cycled I/m, no voltage out to water valve. Will need new Icemaker. Office to order part.; ordrng 1 2198597 (icemaker assy)"
Brian B.
REFRIGERATOR KITCHENAID KFIS29PBMS03 "Machine was replaced by whirlpool about 3 yrs ago. Will update ser number. Found freezer at 45 deg, no frost pattern on evap. Ff temp at 46, frost pattern on evap. Ff evap is new coated evap. Ran step 4 in diag. When on 4-5, valve switched to freezer, and freezer evap started frosting. Does not appear to be sealed system issue. After 5 min on step 5, control ended diag and PO on display. Ran step 4 again and when in 4-5, disconnected 3 way valve. Again only ran for 5 min and then PO on display. Called whirl TL, Ed, 7723394533. Ran again in diag mode with freezer fan disconnected. Did not shut off in in step 4-5. Per TL, replace freezer fan and harness assembly. will also replace power supply board. Office to order parts.; ordrng 1 WPW10453401 (POWER SUPPLY BOARD) and 1 WPW10514110 (FAN AND HARNESS)"
Corey L.
DRYER GE DBXR453EA1WW "Found drum bearing to be the cause of the noise, ordering drum bearing kit, customer has paid for part total difference and labor, customer paid in full; ordrng 1 WE25M40 (BERING KIT 77.71)"
Corey L.
WASHER WHIRLPOOL MVWC400XW0 "Customer complaint washer is not spinning, ran diagnostics found f7e1 basket speed fault, f7e7 motor unable to reach rpm, basket moves freely by hand, started high speed spin, no spin just heard humming, bearing has failed, unit needs new gearcase and capacitor, customer does not want repair, pulled down the street to not do pvr in driveway and realized I accidentally charged the ticket total minus the svc, 526.04, spoke with MP, HB please refund customer the difference, 428.89; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
WASHER WHIRLPOOL MVWX655DW1 "Customer complaint of a burny smell, ran diagnostics found f0e2 over suds, f7e7 motor unable to reach rpm, started high spin in service, passed, started heavy agitation, passed, no unusual smells, ran tachometer test, passed, found cold water supply pipes to valve are warmer than the hot, ran cold water valve test, water was hot took 2.5 min for the cold water to get to the unit, advised customer look into the cause of the warm pipes, theory on over suds is the water is not cold enough to rid of the suds properly during rinse"
Corey L.
RANGE WHIRLPOOL KEBS208DBL2 "Customer complaint temps are off, started bake at 250, 10 min after done beep load temp at 232, customer cannot locate use and care guide, instructed customer on how to calibrate temps, had customer adjust temp to +15 degrees"
Macaulay G.
RANGE GE JBP26BB4WH Unit has intermittent issues. Oven control is not always registering cycle selected and oven probe sometimes registers that it is already at preheat temperature even though it was just turned on. Customer paid service charge.
Macaulay G.
DISHWASHER KITCHENAID KDTE104ESS1 Unit receiving proper voltage. Drain pump only receiving around 50 vac. Office to control.; ordrng 1 W10854225 (cntrl-elec)