We serviced a
KFIV29PCMS00 WHIRLPOOL
Model REFRIGERATOR
Near Seven Hills, OH 44131
Corina B
Job Details: 03/08/2018
CC that the fz is not cooling. Ff 37 fz 32. Service pointer W10666205C, Special project S71233 to replace the evap in the ff. Ran test 5 compressor is load when running. Called SM to order parts. ; ordrng 1 W10276644 (compressor) and 1 W10917531 (FF EVAP) and 1 WPW10143759 (drier-uv), schdld next appmnt for 3/15 THU
We serviced a
WDF760SADB2 WHIRLPOOL
Model DISHWASHER
Near Cleveland, OH 44119
Jeff M
Job Details: 03/08/2018
The unit is not lvl and the sump is leaking out of the motor. The unit needs a door seal, sump, and relvl; ordrng 1 W10300924V (SEAL) and 1 WPW10671942 (SUMP), schdld next appmnt for 3/14 WED
We serviced a
KRFC704FBS00 KITCHENAID
Model REFRIGERATOR
Near Aurora, OH 44202
Robert A.
Job Details: 03/08/2018
Sm sending partsCalled cust; schdld next appmnt for 3/13 TUE
We serviced a
MVWX655DW1 WHIRLPOOL
Model WASHER
Near Cleveland, OH 44139
Robert A.
Job Details: 03/08/2018
Ran diognastics, no codes, floor not level, leveled unit, ran spin, good, op test ok; Job Cmpltd
We serviced a
MVWB766FW0 WHIRLPOOL
Model WASHER
Near Independence, OH 44131
Corina B
Job Details: 03/08/2018
CC that the unit is leaking. Found the hot water hose is leaking. Replaced the hose from t/s. Optest ok; used 1 WP89503 (HOSE) Job Cmpltd
We serviced a
KDTM404ESS3 KITCHENDAID
Model DISHWASHER
Near Parma, OH 44130
Chad P.
Job Details: 03/08/2018
Installed parts listed. Ran normal wash and observed for leaking. Op test ok. ; Job Cmpltd
We serviced a
JMW2430WW00 JENN-AIR
Model MICRO/OVEN COMBO
Near Solon, OH 44139
Robert A.
Job Details: 03/08/2018
Installed inverter, found end of new mag, see pic, need to reorder mag; ordrng 1 W11098747 (MAG), schdld next appmnt for 3/14 WED
We serviced a
KRMF706EBS01 KITCHENAID
Model REFRIGERATOR
Near North Ridgeville, OH 44039
Brian B
Job Details: 03/08/2018
, Machine not cooling and can smell oil. Ran diag. All fans working. Ran step 4, compressor and valve. No cooling from either coil. Ff evap is coated but can smell oil. Called TL for disassembly procedure as tech could not get Center divider out. He said doors and horizontal rail must be removed. Will need comp and ff evap as system is flat. Office to order parts. Allow 5 hrs for return visit.; ordrng 1 W10832994 (COMPRESSOR ) and 1 W11116006 (EVAPORATOR ) and 2 WPW10143759 (DRIER)s, schdld next appmnt for 3/14 WED
We serviced a
NED4655EW1 AMANA
Model DRYER
Near Rocky River, OH 44116
Dan H
Job Details: 03/08/2018
Customer complaint that unit is not heating or shutting off, found power supply to unit is missing a line, advised customer that they need an electrician to correct power supply, unit is operating as designed ; Job Cmpltd
We serviced a
MEDX655DW1 MAYTAG
Model DRYER
Near Grafton Township, OH 44044
Macaulay G.
Job Details: 03/08/2018
Dryer heating correctly,checking heat air flow to outside vent,there’s 20 foot long of venting ,air flow to outside is not as strong explain customer,; Job Cmpltd,
We serviced a
MGD5500FC0 MAYTAG
Model DRYER
Near Highland Heights, OH 44143
Jeff M
Job Details: 03/08/2018
Installed new part unit op tested good ; Job Cmpltd
We serviced a
WRF555SDFZ02 WHIRLPOOL
Model REFRIGERATOR
Near Brooklyn Heights, OH 44131
Corina B
Job Details: 03/08/2018
CC that the fz door does not shut and water is leaking on the floor. Found the evap fan is not running, evap fan was covered in ice. the drain hole was blocked. Steamed drain hole out. Checked the evap fan, 0volts went to the control vt/WH to rd/bl 0 volts. Will need a new control and evap fan. Called SM to order parts. ; ordrng 1 W11035752 (CONTROL) and 1 WPW10276647 (motor-evap), schdld next appmnt for 3/12 MON
We serviced a
NTW4516FW2 WHIRLPOOL
Model WASHER
Near Cleveland, OH 44128
Robert A.
Job Details: 03/08/2018
Leveled unit, Ran diognastics, no codes, tested lock, good, ran recal cycle, good, ran drain and spin, op test ok; Job Cmpltd
We serviced a
WRF540CWHV00 WHIRLPOOL
Model REFRIGERATOR
Near Novelty, OH 44072
Robert A.
Job Details: 03/08/2018
Found frz door not sealing, corrected, op test ok; Job Cmpltd
We serviced a
CAW8350EW1 CROSLEY
Model WASHER
Near Jefferson, OH 44047
Arthur V
Job Details: 03/08/2018
Found water valve faulty. Customer has a well )Replaced with truck stock. Recalibrated. Op test good ; used 1 W11038711 (VALVE) from stock, Job Cmpltd
We serviced a
LAT9706AAE MAYTAG
Model WASHER
Near Gates Mills, OH 44040
Jeff M
Job Details: 03/08/2018
The unit was leaking I found the drain hose has slipped off the tub. Reinstalled the hose op tested good ; Job Cmpltd
We serviced a
KBFS22EWMS3 KITCHENAID
Model REFRIGERATOR
Near Cleveland, OH 44135
Dan H
Job Details: 03/08/2018
Customer complaint that door gasket is torn and pantry lid is broken, installed tracks and pantry lid, ordering door gasket; ordrng 1 W10571956 (gasket-fip), schdld next appmnt for 3/14 WED
We serviced a
WDT970SAHV0 WHIRLPOOL
Model DISHWASHER
Near Cleveland Heights, OH 44118
Corey L.
Job Details: 03/08/2018
Customer complaint condensation in dishwasher, customer was not using a rinse aid, advised to use a rinse aid and the extended dry selection for better drying results gave customer some finish samples; Job Cmpltd
We serviced a
KFCS22EVMS5 WHIRLPOOL
Model REFRIGERATOR
Near Columbia Township, OH 44028
Macaulay G.
Job Details: 03/08/2018
, Replace valve,opt tested good,dispensing water to check for leak,no leaks ; Job Cmpltd
We serviced a
WFG540H0ES1 WHIRLPOOL
Model RANGE
Near North Royalton, OH 44133
Chad P.
Job Details: 03/08/2018
Found no bake or broil. Cook top sparks. Replaced control. Op test ok. ; Job Cmpltd
We serviced a
MVWC300XW1 MAYTAG
Model WASHER
Near Ashtabula, OH 44004
Arthur V
Job Details: 03/08/2018
Cust states unit would never fill with water. It would start to sense and then unlock the door and never restart ran diagnostics no errors. Had cust run a load of towels Unit sensed and filled and started to wash. Could not duplicate issue. Unit working as designed Unit op test good. Washing a load as i left ; Job Cmpltd
We serviced a
WRB322DMBM00 WHIRLPOOL
Model REFRIGERATOR
Near Fairport Harbor, OH 44077
Jeff M
Job Details: 03/08/2018
Customers hearing a sizzling sound coming from the freezer explain to them that is perfectly normal that is the unit going through a defrost cycle. I did check the temperatures the fridge had a temp of 38° in the freezer had a temperature of 0° unit tested good; Job Cmpltd
We serviced a
WDT710PAYM6 WHIRLPOOL
Model DISHWASHER
Near Bratenahl, OH 44108
Corina B
Job Details: 03/08/2018
Replaced the vent and the seal. Ran dw checked for leaks. Optest ok. ; Job Cmpltd
We serviced a
WRX988SIBM03 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44121
Corey L.
Job Details: 03/08/2018
Customer still not making ice, water in ice tray from previous trip was frozen, im did not harvest, unit needs a control; ordrng 1 W10843055 (cntrl-elec), schdld next appmnt for 3/13 TUE
We serviced a
MEDC215EW1 WHIRLPOOL
Model DRYER
Near Berea, OH 44017
Macaulay G.
Job Details: 03/08/2018
Replaced timer. Advanced and tested ok. Work completed.; Job Cmpltd
We serviced a
MHW5100DW0 MAYTAG
Model WASHER
Near Broadview Heights, OH 44147
Chad P.
Job Details: 03/08/2018
Cleared drain trap. Ran normal wash. Op test ok. ; Job Cmpltd
We serviced a
KEBS209BSS00 KITCHENAID
Model RANGE
Near Beachwood, OH 44122
Dan H
Job Details: 03/08/2018
Installed new oven temperature sensors, control, and user interface , op test good ; Job Cmpltd
We serviced a
MDB6709AWQ1 MAYTAG
Model DISHWASHER
Near Cleveland Heights, OH 44118
Corina B
Job Details: 03/08/2018
CC that the unit only light that works is the start works. Service pointer W10727550B the ribbon has silver migration. Called t/l to get an s-code Andrew file #7721451685 s code s25453. ordrng 1 W10811154 (panel-cntl), schdld next appmnt for 3/13 TUE
We serviced a
CRG9700CAM MAYTAG
Model RANGE
Near Cleveland Heights, OH 44118
Corina B
Job Details: 03/08/2018
CC that the hinged snapped when opened the door. Door is opening and closing properly. When open it's at a 90*. Will need new hinges. Cust does not want to repair ; Job Cmplt
We serviced a
WOC95EC0AS04 WHIRLPOOL
Model MICRO/HOOD COMBO
Near Mentor, OH 44060
Corey L.
Job Details: 03/08/2018
Repair not covered, cosmetic damage Sr# 7721450891; Job Cmpltd
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXMQ00
Near Geneva, OH 44041
Jeff M
Job Details: 03/07/2018
Compressor was not running I found the start device blown install truck stuck unit tested good; used 1 8201786 (STARTER) from stock,, Job Cmpltd,
We serviced a
KRFF507EBL01 KITCHENAID
Model REFRIGERATOR
Near Orange, OH 44022
Chad P.
Job Details: 03/07/2018
Found ff lights out except deli drawer. Reset power to unit. Op test ok. Advised if issues continue please call wpl back for service. ; Job Cmpltd
Near Solon, OH 44139
Chad P.
Job Details: 03/07/2018
We serviced a
MAYTAG WASHER
Model MVWB855DC2
Near Rocky River, OH 44116
Brian B
Job Details: 03/07/2018
Replaced listed parts. Ran calibration and auto test. Op test ok.; Job Cmpltd,
We serviced a
ABB2224WEW2 AMANA
Model REFRIGERATOR
Near Garfield Heights, OH 44105
Corina B
Job Details: 03/07/2018
CC that the ff is not keeping cool. Ff 71 and fz 12. The control is on the coldest setting. Found the evap fan is not running. Checked the fan wire, 120volts. Will need a new evap fan. Replaced fan from t/s. Steamed evap out with steamer. Optest ok. ; used 1 12002744 (EVAP MOTOR) from stock, Job Cmpltd
We serviced a
MET8720DS01 MAYTAG
Model COOK TOP
Near Sheffield Lake, OH 44054
Macaulay G.
Job Details: 03/07/2018
Replaced cook top. Tested ok.; Job Cmpltd
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHB2866PFGA
Near Saybrook Township, OH 44004
Arthur V
Job Details: 03/07/2018
fter taking unit apart while i was reassembling found wire clip not in box. Talked to SM reorder part????. Wire retainer clip is what is missing. ; ordrng 1 5303918784 (GASKET KIT ), schdld next appmnt for 3/14 WED !
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFCS22EVMS8
Near Mentor, OH 44060
Jeff M
Job Details: 03/07/2018
The metal arm for the icemaker was indeed catching on the ice bin. I need some small adjustments to the metal arm itself unit tested good; Job Cmpltd,
We serviced a
MVWX700XL2 MAYTAG
Model WASHER
Near Cleveland, OH 44111
Dan H
Job Details: 03/07/2018
Customer complaint that unit stops at rinse cycle, ran diagnostics found f7e7(motor unable to reach target rpm) and f7e1(basket speed sensor fault) error codes, ran manual test cycle, lid locks unit agitates, unit spins, ran drain and spin cycles it began cycle then just stopped mid cycle, unable to start cycle again without unplugging unit, unit needs new control board ; ordrng 1 W10480132 (cntrl-elec), schdld next appmnt for 3/13 TUE
We serviced a
WDT750SAHZ0 WHIRLPOOL
Model DISHWASHER
Near Seven Hills, OH 44131
Chad P.
Job Details: 03/07/2018
Found stops missing. Needs both replaced. ; ordrng 2 WPW10508950 (STOP)s, schdld next appmnt for 3/13 TUE
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS01
Near Kirtland, OH 44094
Jeff M
Job Details: 03/07/2018
The unit keep shutting down turning back on the main control has a swollen capacitor needs replaced; ordrng 1 WP2307037 (CONTROL ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Cllctd $96.25 Check # 5514,
We serviced a
MVWB765FW0 MAYTAG
Model WASHER
Near Strongsville, OH 44136
Chad P.
Job Details: 03/07/2018
Replaced listed parts , OP TEST OK ; Job Cmpltd
We serviced a
WSF26C3EXF01 WHIRLPOOL
Model REFRIGERATOR
Near Lorain, OH 44053
Macaulay G.
Job Details: 03/07/2018
Replaced icemaker and fill tube for icemaker. Tested ok. ; Job Cmpltd
We serviced a
LFHT1817LF9 FRIGIDAIRE
Model REFRIGERATOR
Near Brecksville, OH 44141
Corey L.
Job Details: 03/07/2018
Customer complaint unit is leaking from underneath, found drain tube running down back wall cracked, parts lookup needed, see “drain tube” pic, it’s white; schdld next appmnt for 3/15 THU
We serviced a
WFW9050XW00 WHIRLPOOL
Model WASHER
Near Maple Heights, OH 44137
Corina B
Job Details: 03/07/2018
CC that the unit does not spin the clothes out. Ran diag f9e1 long drain. Ran co test. Ran a normal load and a drain and spin with bath towels. Cust is using a full cup of detergent, Advised cust to use 1-2 tablespoons of detergent. Towels came out damp. Optest ok. ; Cllctd $97.15 cash, Job Cmpltd
We serviced a
MVWB765FW0 WHIRLPOOL
Model WASHER
Near North Olmsted, OH 44070
Dan H
Job Details: 03/07/2018
Customer complaint that tub is loose,ran diagnostics no error codes found, suspension is good, found unit leaning to the right, leveled unit, unit is operating as designed , also noticed customer has plastic style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; Job Cmpltd
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV00
Near Westlake, OH 44145
Brian B
Job Details: 03/07/2018
Found faulty wall outlet. Outlet is burned and cord is loose. Refrig operating properly. Will need electrician to replace wall outlet.; Job Cmpltd,
We serviced a
KITCHENAID RANGE
Model KFGD500ESS01
Near Cleveland, OH 44118
Jeff M
Job Details: 03/07/2018
The units cooktop is not functional. The safety shut off gas valve is not opening when I reset the control to allow gas to flow to the cooktop itself. Control is energizing the valve. Needs a new valve; ordrng 1 W10911971 (SAFTY GAS VALVE ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, schdld next appmnt for 3/13 TUE 8-12,
We serviced a
MAYTAG DRYER
Model MDE16CSAYW
Near Ashtabula Township, OH 44004
Arthur V
Job Details: 03/07/2018
Found under shutting off after 8 to 9 min. But unit heating properly for that time. Reset cam on timer unit running longer now. Let unit cycle for 20 min before leaving. Unit op test good still running when i left Maintenance to call if there continues to be a issue ; Job Cmpltd
We serviced a
790.41013801 KENMORE
Model RANGE
Near Westlake, OH 44145
Dan H
Job Details: 03/07/2018
Customer complaint of f10 error code and temperature raising higher than set temperature, ran diagnostics found f10(run away temperature ) error code, oven temperature sensor is good, unit needs new control and oven temperature sensor, customer does not want repair at this time
We serviced a
WRS321SDHW00 WHIRLPOOL
Model REFRIGERATOR
Near Columbia Township, OH 44028
Chad P.
Job Details: 03/07/2018
Cc that fan seems loud. Cleared fz section and removed access panel. Fan mounting and blade checks good. No faults with fan found. Noises and operations are normal. Op test ok. ; Job Cmpltd
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VPF5
Near Palmyra Township, OH 44266
Robert A.
Job Details: 03/07/2018
Found i/m stuck at 6 oclock, replaced, cycled and filled, op test ok; used 1 W10884390 (ICE MAKER ASSY) from stock, Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWC200BW0
Near Atwater, OH 44201
Robert A.
Job Details: 03/07/2018
, Ran diagnostics, no codes, ran recal cycle, good, cleaned valve screen, started normal wash, unit filled and adj, ran drain and spin, good, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH53520CS5
Near Westlake, OH 44145
Brian B
Job Details: 03/07/2018
Replaced intermittent interlocks. Tested unit. Op test ok.; Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWC400XW4
Near Avon Lake, OH 44012
Brian B
Job Details: 03/07/2018
Replaced control. Ran calibration And auto test. Ran drain and spin. Op test ok. Brought back core for return.; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW0
Near Bay Village, OH 44140
Brian B
Job Details: 03/07/2018
, Found lid not locking. Ran diag, lid lock fault. Replaced lid lock from t/s. Ran calibration and auto test. Op test ok.; used 1 W10404050 (LATCH) from stock, Job Cmpltd,
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPHF2399PF7A
Near Fairview Park, OH 44126
Brian B
Job Details: 03/07/2018
Replaced housing and gasket kit and ice fan. Op test ok.; Job Cmpltd,
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE234GPS0
Near Cleveland, OH 44118
Jeff M
Job Details: 03/07/2018
The unit was not filling I found son wire damage on the wires going to the float switch. Needs a harness ; ordrng 1 W10889942 (HARNESS ), schdld next appmnt for 3/13 TUE 8-12,
We serviced a
MAYTAG WASHER
Model MVWX500XW0
Near Kirtland, OH 44094
Jeff M
Job Details: 03/07/2018
The unit is leaking gear oil I took a pick of the casing. EST only ; ordrng 1 W11132267 (GEARCASE ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock,
We serviced a
KITCHENAID DISHWASHER
Model KDTE404DSS0
Near MENTOR ON THE, OH 44060
Jeff M
Job Details: 03/07/2018
The unit is not releasing rinse aid into the unit nor is the dispenser operating automatically in a cycle but will function during tests. Need to control the control is under extended five year warranty; ordrng 1 W10866116 (CONTROL ), schdld next appmnt for 3/13 TUE 8-12,
We serviced a
WRF560SMYB05 WHIRLPOOL
Model REFRIGERATOR
Near Garfield Heights, OH 44125
Corina B
Job Details: 03/07/2018
CC that the fz door will not shut. Found the im fell off the wall mount and is missing the fill cup and shut off arm. replaced the im from t/s. Call SM to order the part. ; ordrng 1 WPW10474785 (arm-shut), used 1 4317943 (ICEMAKER) from stock, schdld next appmnt for 3/13 TUE
We serviced a
WRT311FZDW00 WHIRLPOOL
Model FREEZER
Near Cleveland, OH 44135
Dan H
Job Details: 03/07/2018
Customer complaint that freezer is not freezing, unit is in an unheated garage, explained to customer that unit will not cool in below 40 degrees and above 90 degrees temperatures, customer states unit does not stay in garage, evaporator fan is running, condenser fan is running, compressor is not running, compressor is recieving 120vac, applied start box, compressor did not start, unit needs new compressor ; ordrng 1 WPW10507886 (compressor), schdld next appmnt for 3/13 TUE
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS0
Near Richmond Township, OH 44003
Arthur V
Job Details: 03/07/2018
Found unit 10 deg off temp. Adjusted control to plus 20 and re tested. Temp now checks good ; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYW04
Near Andover, OH 44003
Arthur V
Job Details: 03/07/2018
Found drain frozen over. Drain plugged. Cleared fitting and cleaned out all ice in freezer and in drain using steam. Unit op test good ; Job Cmpltd
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBWH00
Near Rootstown Township, OH 44272
Robert A.
Job Details: 03/07/2018
Found auger motor receiving 120vdc, motor locked, needs auger motor; ordrng 1 W10822606 (AUGER MOTOR), schdld next appmnt for 3/13 TUE !,
We serviced a
ROPER DRYER
Model RED4516FW0
Near Ravenna, OH 44266
Robert A.
Job Details: 03/07/2018
Removed a screw from felt bearing, op test ok; Job Cmpltd,
We serviced a
KITCHENAID DISHWASHER
Model KDTE334DSS0
Near Kent, OH 44240
Robert A.
Job Details: 03/07/2018
Installed sump and sensor, ran diagnostic cycle, op test ok; Job Cmpltd,
We serviced a
MVWC565FW0 MAYTAG
Model WASHER
Near Independence, OH 44131
Corey L.
Job Details: 03/07/2018
Installed new control, op test good; Job Cmpltd
We serviced a
FGHF2366PF8A FRIGIDAIRE
Model REFRIGERATOR
Near Amherst, OH 44001
Macaulay G.
Job Details: 03/07/2018
Replace pad kit,opt test good ; Job Cmpltd
We serviced a
DU930PWSS0 WHIRLPOOL
Model DISHWASHER
Near Cleveland Heights, OH 44118
Corina B
Job Details: 03/07/2018
Replaced the control. Brought core back for return. Optest ng. Checked the wires to the float switch to the control and the water valve to the Control has continuity. The wire to the water VAVLE to the float switch nothing. Tried checked the float switch but cust has tile as a baseboard, will need to remove before we come back, to pull the unit out. Will need a new UI, due to the screw brackets are broken and a float switch. Called SM to order parts. ; ordrng 1 8318218 (housing) and 1 WP8519587 (float-asm) and 1 WPW10101930 (panel-cntl) and 1 WPW10102498 (switch), schdld next appmnt for 3/13 TUE
We serviced a
WTW8500DC0 WHIRLPOOL
Model WASHER
Near Independence, OH 44131
Corey L.
Job Details: 03/07/2018
, Replaced ui console, op test good; Job Cmpltd,
We serviced a
MDB4949SDE3 MAYTAG
Model DISHWASHER
Near North Olmsted, OH 44070
Dan H
Job Details: 03/07/2018
Customer complaint that upper spray arm fell off and melted on heater, confirmed, heater works, ordering new spray arm and clip; ordrng 1 WP3400918 (upper spray arm ret) and 1 WPW10327455 (spray arm upper), schdld next appmnt for 3/13 TUE
We serviced a
KUDC10FXSS6 KITCHENAID
Model DISHWASHER
Near Westlake, OH 44145
Dan H
Job Details: 03/07/2018
Customer complaint that unit is not starting, no buttons on user interface are working, stuck key test shows control is bad, ordering new control; ordrng 1 W11035586 (cntrl-elec), schdld next appmnt for 3/13 TUE
We serviced a
KFIS27CXMS5 WHIRLPOOL
Model REFRIGERATOR
Near Brook Park, OH 44142
Dan H
Job Details: 03/07/2018
Customer complaint that fresh food section is freezing food, fresh food section temperature at 33 degrees, air damper is working, thermistors test good, unit needs new control board ; ordrng 1 WPW10267646 (cntrl-elec), schdld next appmnt for 3/13 TUE
We serviced a
FGHB2866PP9A FRIGIDIARE
Model REFRIGERATOR
Near Cleveland, OH 44111
Dan H
Job Details: 03/07/2018
Customer complaint of frost build up around ice box, confirmed, unit needs new ice box gaskets; ordrng 1 5303918784 (air handler housin), schdld next appmnt for 3/15 THU
We serviced a
MVWC565FW1 MAYTAG
Model WASHER
Near University Heights, OH 44118
Corina B
Job Details: 03/07/2018
CC that there is not a lot of water going into the unit. Ran a calibration. A bulky load and a drain and spin with sheets. Advised cust to run on bulky and deep water to get the most water. Running as designed. Optest ok. ; Job Cmpltd
We serviced a
WRS325FDAW04 WHIRLPOOL
Model REFRIGERATOR
Near Mayfield, OH 44143
Corina B
Job Details: 03/07/2018
CC that the unit is not cooling. Ff 70 fz 70. Lights are working, fans are not running, compressor not running. Will need a new control board. ; ordrng 1 WPW10366605 (cntrl-elec), schdld next appmnt for 3/12 MON
We serviced a
MEDC300BW0 MAYTAG
Model DRYER
Near Cleveland, OH 44104
Corey L.
Job Details: 03/07/2018
Customer complaint unit is not heating, confirmed unit not heating, found four prong power cord improperly installed, corrected, op test good; Job Cmpltd
We serviced a
LFBD2409LW0B FRIGIDAIRE
Model DISHWASHER
Near Cleveland, OH 44104
Corey L.
Job Details: 03/07/2018
Drain pump failed unit needs new drain pump assembly; ordrng 1 A00126401 (pump assembly), schdld next appmnt for 3/13 TUE
We serviced a
FFU21F5HWL FRIGIDIARE
Model FREEZER
Near Cleveland, OH 44119
Corey L.
Job Details: 03/07/2018
Customer complaint unit is not cooling after power outage, confirmed compressor not running, bench tested compressor, compressor passed, unit needs new control ; ordrng 1 297370600 (control-electronic), schdld next appmnt for 3/13 TUE
We serviced a
FUF21SVDRWW GE
Model FREEZER
Near Cleveland, OH 44119
Corey L.
Job Details: 03/07/2018
Customer complaint unit won’t cool after power outage, confirmed compressor was off, bench tested compressor, compressor passed, replaced start dev with truck stock, compressor did not kick on, unit needs control; ordrng 1 WR55X11084 (control ez set ge 11), schdld next appmnt for 3/13 TUE
We serviced a
WDT750SAHZ0 WHIRLPOOL
Model DISHWASHER
Near Lorain, OH 44053
Macaulay G.
Job Details: 03/07/2018
Heating element and voltage tested ok. Dispenser did not have rinse aid, which would be an issue.; Job Cmpltd
We serviced a
WDTA50SAHZ0 WHIRLPOOL
Model DISHWASHER
Near Lorain, OH 44053
Macaulay G.
Job Details: 03/07/2018
Found no issue. Valve is engaging, pump is activating, all functions are normal. Issue was probably with install. Tested ok.; Job Cmpltd
We serviced a
KMHS120ESS3 KITCHENAID
Model MICROWAVE
Near North Ridgeville, OH 44039
Macaulay G.
Job Details: 03/07/2018
Lamp holder is burned and making good contact. Holder is always receiving voltage from board. Build has blown due to these issues. Office to order bulb, holder, and control.; ordrng 1 8206232A (lamp 40 watt) and 1 W10210871 (holder,lamp) and 1 W10881539 (cntrl-elec), schdld next appmnt for 3/13 TUE
We serviced a
NED4655EW1 AMANA
Model DRYER
Near Elyria, OH 44035
Macaulay G.
Job Details: 03/07/2018
Found issue with power source. Dryer is heating and advancing ok.; Job Cmpltd
We serviced a
KRMF706ESS01 KITCHENAID
Model REFRIGERATOR
Near Eaton Township, OH 44028
Chad P.
Job Details: 03/07/2018
Arrived to find unit not making noise at this time. Both evap check clear of frost. Some frosting around the fz section. Found pizza box stopping fz door from closing correctly. Removed and advised Cust. Op test ok. ; Job Cmpltd
We serviced a
LER7646EQ2 WHIRLPOOL
Model DRYER
Near Berea, OH 44017
Chad P.
Job Details: 03/07/2018
Installed listed parts op test ok ; Job Cmpltd
We serviced a
MEDC215EW1 MAYTAG
Model DRYER
Near Middleburg Heights, OH 44130
Chad P.
Job Details: 03/07/2018
Found terminal stripped. Replaced terminal block, op test ok ; used 1 279320 (BLOCK-TERM) from stock, Job Cmpltd
We serviced a
WDT920SADM2 WHIRLPOOL
Model DISHWASHER
Near Parma, OH 44129
Chad P.
Job Details: 03/07/2018
Separated door and checked for leaks. None found. Replaced seal and ran normal wash. No leaks observed. A used to use as normal. ; Job Cmpltd
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near MENTOR ON THE, OH 44060
Jeff M
Job Details: 03/07/2018
1, Installed new part unit op tested good ; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Chardon, OH 44024
Arthur V
Job Details: 03/07/2018
Replaced inner door rails on freezer door. Tightened handles. Op test good ; Job Cmpltd,
We serviced a
KENMORE REFRIGERATOR
Model 106.55224400
Near Concord Township, OH 44077
Jeff M
Job Details: 03/07/2018
The unit is not going through the de frost cycle the heating circuit tested good. The unit needs new main control estimate only; ordrng 1 8201660 (cntrl-elec), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock,
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42QDX05
Near Solon, OH 44139
Robert A.
Job Details: 03/07/2018
Ff39, frz 25, frost only on top of evap, tapped system, in 15”vac, added r134a, evap frosting over, needs evap, heat exchanger, comp kit, i/m cycled, leaking onto ice, needs i/mNeed 2techs; ordrng 1 2003002 (HEAT EXC125.08) and 1 4317943 (ICEMAKER123.59) and 1 4388574 (EVAP226.93) and 1 W10309994 (COMP KIT367.29), used 1 SHIPPING (SHIPPING AND HANDLING), and 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock, , schdld next appmnt for 3/13 TUE ! [****],
We serviced a
MDB4949SDZ0 MAYTAG
Model DISHWASHER
Near North Olmsted, OH 44070
Macaulay G.
Job Details: 03/07/2018
Replaced dishwasher heating element. All tested ok.; Job Cmpltd
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Cleveland, OH 44120
Brian B
Job Details: 03/07/2018
Dryer not drying in normal time. Removed vent from back of dryer. Heat and airflow are good out of dryer. Ran cycle with wet towels. Clothes dry in less than 20 min. Customer has part of vent plastic. Advised that this is a fire hazard and should use rigid or semi rigid venting. Op test ok.; Job Cmpltd,
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGUB2642LF3
Near Roaming Shores, OH 44084
Jeff M
Job Details: 03/07/2018
The incorrect part was ordered please reorder the correct part. I have the evaporator for return; ordrng 1 241509402 (motor), schdld next appmnt for 3/12 MON 8-12,
We serviced a
WTW8500BW0 WHIRLPOOL
Model WASHER
Near Westlake, OH 44145
Macaulay G.
Job Details: 03/07/2018
Bearings causing loud noise and need replaced. Could not find cause of leak.
We serviced a
MVWX655DW1 WHIRLPOOL
Model WASHER
Near Burton, OH 44021
Corina B
Job Details: 03/07/2018
CC that the unit does not finish a cycle and the clothes are still soaking wet. Ran diag F7E7 – MOTOR UNABLE TO REACH TARGET RPM, F0E2 – OVER SUDS CONDITION DETECTED, F8E1 – NO FILL, LONG FILL,. Basket spins free. Checked drain pump, clear. Checked the motor and capacitor,good. Ran a calibration. Washer will not go into a high speed spin. Will need Motor, shifter, main control, gearcase and drain pump. Called SM to order parts. ; ordrng 1 W10876600 (pump-water) and 1 W10913953 (SHIFTER) and 1 W11035751 (GEARCASE) and 1 W11116592 (CONTROL) and 1 WPW10006487 (motor-drve), schdld next appmnt for 3/12 MON
We serviced a
WEG745H0FS0 WHIRLPOOL
Model RANGE
Near Concord Township, OH 44077
Dan H
Job Details: 03/07/2018
, Customer complaint that temperatures are out of range, unit will never reach 425 degrees, and broiler does not stay lit, started bake for 425 degrees, temperature after preheat time at 320 degrees, unable to adjust temperature offset up that high, ordering control and oven temperature sensor ; ordrng 1 W10833885 (sensor) and 1 W10885069 (cntrl-elec), schdld next appmnt for 3/12 MON
We serviced a
WFE515S0ES0 WHIRLPOOL
Model RANGE
Near Willoughby, OH 44094
Dan H
Job Details: 03/06/2018
Installed new control, op test good ; Job Cmpltd