We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Parma, OH 44129
Marie V
Job Details: 04/13/2021
Replaced doors.op test ok
We serviced a
KENMORE FREEZER
Model 253.21741105
Near Mentor, OH 44060
Jeff M
Job Details: 04/13/2021
The unit will only turn on if you press the turbo cool button. Defrost timer in the rear is not sticking the control thermostat has failed needs replaced the part is discontinued. Also the evaporator has a really good frost pattern ; ordrng 1 216715400 (Thermostat discontinued)
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KBS
Near Mentor, OH 44060
Jeff M
Job Details: 04/13/2021
Installed the new part op tested good.
We serviced a
WHIRLPOOL WASHER
Model WED6120HC1
Near Madison, OH 44057
Jeff M
Job Details: 04/13/2021
The washing machine makes a squealing noise as it ships to a higher spin speed. Needs a belt and a cam. The information that we have gotten from Whirlpool is pertaining to their brand new dryer. I told the customer to call back in to Whirlpool and make sure that we get the correct model and serial number for jobs
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Broadview Heights, OH 44147
Gabriel P
Job Details: 04/13/2021
"Replace door then cycle ice maker,opt test ok"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Garfield Heights, OH 44125
David R
Job Details: 04/13/2021
"Cc unit stopped mid cycle or didnt complete cycle. Found no fill, long fill error. Went into manual mode. Cold water barely coming in. Found cold water shut off almost all the way closed, turned to open all the way, cold water rushing out. Ran diagnostics, good. Ran calibration, good. Ran normal cycle to test out, changing over in cycles. Good. Make sure to not overload unit and use correct cycle with correct load size. Op test ok."
We serviced a
JENN-AIR RANGE
Model JJW3830DP02
Near Avon, OH 44011
David R
Job Details: 04/13/2021
"Cc the UI will sometimes not take command, chime on its own or screen will be black. UI lost contact, and stuck key errors. Ordering UI; ordrng 1 W11232121 (UI)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Madison, OH 44057
Jeff M
Job Details: 04/13/2021
"I found the terminal block fried install truck stock unit is good; used 1 279320 (BLOCK-TERM), and 1 8171385RC (3 PRONG RANGE CORD) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW8640BW1
Near Broadview Heights, OH 44147
David R
Job Details: 04/13/2021
"Cc, same complaint, clothes wet, customer said got an F8E1 error. Found cold water turned off to unit, could be impacting normal cycles. Turned on. Used drain/spin cycle for customers wet clothes, working fine. Ran a diagnostics. All components working. Water is draining and drum spinning. Ran drain/spin 2 more times. Working. Showed customer cold water was turned off. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Brook Park, OH 44142
Corina B
Job Details: 04/13/2021
"Cust showed pop, sent pic. Cc unit not working properly, ran diagnostics no error code, started a normal cycle unit works as designed."
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near Strongsville, OH 44136
Corina B
Job Details: 04/13/2021
"Cc gas smell coming from unit. Ran optest and ran ok, no leaks found. Maintenance guy found silicone mat. Advice not to use mat."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cleveland, OH 44111
Corina B
Job Details: 04/13/2021
Replaced the belt. Ran a calibration. Started a cycle. Optest ok.
We serviced a
JENN-AIR REFRIGERATOR
Model JSD2789HES
Near Broadview Heights, OH 44147
Gabriel P
Job Details: 04/13/2021
"Cycle ice maker it works no leaks from ice maker part that was defective is no longer available ,opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Broadview Heights, OH 44147
Gabriel P
Job Details: 04/13/2021
found evap freezer frozen steam out Check bi-metal it has 56.12 ohm advice customer to monitor at the moment if it start to frost again it will need a bi-metal office order that pls if he calls back with same issue
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Avon, OH 44011
Gabriel P
Job Details: 04/13/2021
Led control board and led lights were replaced. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVWX500XW2
Near North Ridgeville, OH 44039
David R
Job Details: 04/13/2021
"Cc not spinning. Found belt broken off, motor is coming apart and cam is worn down. Motor is under 120 month warranty. Ordering parts*** Office reschedule; ordrng 1 W10832724 (Motor) and 1 W10721967 (Pulley, cam) and 1 WPW10006384 (Belt), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Olmsted Township, OH 44138
David R
Job Details: 04/13/2021
Replaced parts. Tested. Ran test 51/52. Good. Op test ok
We serviced a
FRIGIDAIRE RANGE
Model FEF354GSA
Near Thompson, OH 44086
Brian M
Job Details: 04/13/2021
"Cc unit not baking Found element open Needs element ; ordrng 1 316075103 (element,bake), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Deerfield, OH 44411
Brian M
Job Details: 04/13/2021
Cc unit not finishing cycle Found no cold water entering Replaced valve using truck stock Ran auto test and calibration OP Test Ok ; used 1 W11210459 (VALVE) from stock
We serviced a
WHIRLPOOL DRYER
Model CGD9150GW2
Near Elyria, OH 44035
Marie V
Job Details: 04/13/2021
"Replaced UI when turne unit on it showed an error code of f70 UI not receiving communication from ccu. Called Whirlpool tech line commercial. Spoke with Jordan after programming unit, shows error code is f70 he told me to check the grey harness thats from control to UI check continuity it was good he said to replace the UI that I could have an old version programmed on it. Will reorder part. ; ordrng 1 W11446262 (Ui)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Kirtland, OH 44094
Joe O
Job Details: 04/13/2021
"Installed led modules, lights still flickering, needs control and led modules.Control out of stock, office to reschedule ; ordrng 2 W10695460 (module)s and 1 W11224256 (cntrl-elec)"
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Elyria, OH 44035
Marie V
Job Details: 04/13/2021
Cc that the unit was leaking from dispenser. Replaced dispenser that was ordered. Op test ok
We serviced a
FRIGIDAIRE WALL OVEN
Model GLEB30S9DBA
Near Cleveland, OH 44113
Corina B
Job Details: 04/12/2021
CC that the unit is not working. Found the control with burn marks. Will need a new control. Part is nla. ; ordrng 1 316418720 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS2
Near Willoughby, OH 44094
Jeff M
Job Details: 04/12/2021
Installed the new part op tested good.
We serviced a
GE DISHWASHER
Model DDT57SGF2BB
Near Painesville, OH 44077
Jeff M
Job Details: 04/12/2021
The unit is not drying heating on and tested good needs a new control board; ordrng 1 WD21X22276 (Control) and 1 Sh
We serviced a
WHIRLPOOL DRYER
Model WED99HED
Near Mentor, OH 44060
Jeff M
Job Details: 04/12/2021
I could not duplicate the issue and I told the customer possibly try recording it next time but no promises
We serviced a
MAYTAG WASHER
Model SAV205DAWW
Near Cleveland, OH 44110
Jason N
Job Details: 04/12/2021
Installed idler pulley and drive belt. Ran spin and drain test. Op test good.
We serviced a
FRIGIDAIRE RANGE
Model n/a
Near Chardon, OH 44024
Dan H
Job Details: 04/12/2021
"Customer complaint that burner light will not shut off, all elements are working, light shut off when I turned elements off, light lit when elements are turned back on, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Brecksville, OH 44141
Dan H
Job Details: 04/12/2021
"Installed new ice maker and ice bin, op test good"
We serviced a
IKEA RANGE HOOD
Model IHW51UC0FS2
Near Beachwood, OH 44122
Brian M
Job Details: 04/12/2021
Had to completely tear apart vent hood to replace switch Installed switch OP Test Ok
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Brooklyn, OH 44144
Corina B
Job Details: 04/12/2021
CC that the wheels fell off and the lower rack does not come out. Found the upper rack is bent. Will need a new rack and slide with stops.; ordrng 1 W10847875 (Rack) and 1 W11441109 (Track) and 1 W11084872 (Stop) and 1 W11084874 (Stop)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cleveland Heights, OH 44121
Brian M
Job Details: 04/12/2021
Part delivered was damaged Removed agitator and removed sheet Checked over old agitator no issues reinstalled with new bolt OP Test Ok Dont need to reorder
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Avon, OH 44011
Marie V
Job Details: 04/12/2021
"Unit was pulled out when arrive. Cc that the unit is making a loud noise. Ran diag to find noise because nothing is happening. Ran step 3 evaporator fan motor and air baffle motor. Evaporator is cover in frost. Check ohms on defrost sensor was 26kohms. Put kill a watt meter on wall plugged in unit and ran step 3 433watts. Unit will need main control and evaporator harness. Cust will call back if they want to continue with repair ; ordrng 1 WPW10675033 (Control) and 1 W11109595 (Evap harness), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Brecksville, OH 44141
Dan H
Job Details: 04/12/2021
"Customer complaint that unit is not spinning, ran diagnostics found f0e5(off balance load) error code, ran manual test cycle for high speed spin, unit spins, unit is set on plywood, advised customer that unit needs to be on solid level floor, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent , unit is operating as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Parma, OH 44130
Corina B
Job Details: 04/12/2021
Replaced the control and pump. Ran a calibration. Brought core back for return Optest ok.
We serviced a
GE WALL OVEN
Model JTS5000SN SS
Near Lorain, OH 44053
Gabriel P
Job Details: 04/12/2021
Cc that food was not cooking evenly. Preheated oven to 350 and temperature was accurate. Explained to customer that they can calibrate unit for more heat or less heat and to make sure to wait 10min after oven preheats to temperature desired before putting the food in the oven. Opt test ok.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ03
Near Perry, OH 44081
Jeff M
Job Details: 04/12/2021
The issue with the dispenser was already corrected before I got there unit tested good. There were two cracks at the bottom of the fridge section I took a picture. These cracks will not affect the integrity of the machine
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Cleveland, OH 44105
Jason N
Job Details: 04/12/2021
"Cc unit out of balance.Ran diagnostics, no codes stored. Ran auto test and calibration. All functions normal. Leveled unit. Ran load test with clothing. Vibration normal. Op test good."
We serviced a
KITCHENAID DISHWASHER
Model KDPM354GPS0
Near Madison, OH 44057
Jeff M
Job Details: 04/12/2021
It appears that the heating element was on for way too long and melted part of the sump motor needs a new sump motor and main control board the control boards in stock but the motor is not I told the customer to give us a call once both parts have arrived; ordrng 1 W11341633 (Control) and 1 W10805015 (Sump)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEM4
Near Cleveland, OH 44105
Jason N
Job Details: 04/12/2021
"Cc unit leaking from freezer on both sides. Found evaporator drain iced over. Bottom of freezer covered in ice. Service pointer stated replace drain tube using updated p-trap drain tube. Unit over 5 yrs, full labor charged. Replaced drain tube using truck stock. Cleared ice from freezer and steamed drain pan clear. Op test good. ; used 1 W10619951 (TUBE-DRAIN) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ03
Near Rocky River, OH 44116
Corina B
Job Details: 04/12/2021
"Cust showed pop, sent pic. CC that there was ice at the bottom of the freezer. Cycled the ice maker, good. Checked the drain hole clear. Advised cust there could of been something covering the drain hole blocking it. Optest ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHV
Near Seven Hills, OH 44131
Jason N
Job Details: 04/12/2021
"Cc unit not dispensing water, not making ice. Customer showed pop. Tested water dispense, lot of air come out then water dispensing. Ran about a gallon of water through dispenser. Dispense test good. Ran manual ice maker test, ice maker indexed properly and fill mold with water. Unit dispense is working correctly at this time. Op test good."
We serviced a
MAYTAG DISHWASHER
Model MDB7959SKZ0
Near North Royalton, OH 44133
Dan H
Job Details: 04/12/2021
"Customer complaint of error code and unit is not working, ran diagnostics found f9e1(long drain) error code, found chopper blade of drain pump broken off and jamming drain pump , installed new drain pump , op test good"
We serviced a
MAYTAG COOKTOP GAS
Model MGC7430WS00
Near Kingsville, OH 44048
Jeff M
Job Details: 04/12/2021
Then she was not the office holder it is the switches. The individual screws that hold the machine together or extremely rusted and all of them will break the repair will be too expensive to fix customer will just buy a new one. I have the part for return
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Strongsville, OH 44136
Dan H
Job Details: 04/12/2021
"Customer complaint that unit is not cooling properly, freezer section temperature at -2 degrees, fresh food section temperature at 39 degrees, set to coldest setting, customer says if they lower temperature setting both compartments feel warm and ice cream is soft , unit needs new thermostat ; ordrng 1 WPW10511937 (Tstat)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM02
Near Ashtabula, OH 44004
Jeff M
Job Details: 04/12/2021
The unit had frost in the freezer. It appears that the door was left open. Unit op tested good
We serviced a
GE MICROWAVE
Model PSA9120SF3SS
Near Conneaut, OH 44030
Jeff M
Job Details: 04/12/2021
Upon my arrival I found the display board was out I unplugged the display board from the main control board and plug it back in most of the functions return to the microwave the unit will operate correctly now. Customer states that the encoder knob once pressed will bring up the options this does not work anymore. The encoder knob will function if you select options on the main control board. Indicating the encoder knob is operating correctly but the main control board is not. The main control board is discontinued the microwave is technically functioning now
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Lorain, OH 44053
Gabriel P
Job Details: 04/12/2021
"Customer said on the rinse it wont stop rinsing,ran diagnostics found error code f8e1 no fill long fill check drain hose installation is good check pressure hose is good delete code ran calibration pass check underneath no oil leaking from transmission is good also blow threw pressure hose is good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Westlake, OH 44145
Corina B
Job Details: 04/12/2021
"CC that there is ice on the back wall of the ff section. Confirmed the ice on the evap. Will need main control, cover and ui.; ordrng 1 W11167902 (Cover) and 1 W11333076 (Control) and 1 W11099340 (Ui)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Strongsville, OH 44136
Dan H
Job Details: 04/12/2021
"Customer complaint that unit is not washing dishes, ran diagnostics found f7e1(no heat) and f4e3(wash motor failure) error codes , test cycle started, unit filled, wash motor never started, wash motor is receiving 120vac , heater is working, unit needs new sump assembly and control ; ordrng 1 W11025157 (Sump) and 1 W10906426 (Cntrl)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Solon, OH 44139
Brian M
Job Details: 04/12/2021
Cc unit not draining Found new disposal installed Knocked out plate OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Olmsted Falls, OH 44138
Dan H
Job Details: 04/12/2021
"Installed new solenoid, control and user interface , op test no good , auger motor is just humming, auger motor is receiving 120vac , unit needs new auger motor; ordrng 1 WPW10317991 (Auger motor)"
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Olmsted Township, OH 44138
Dan H
Job Details: 04/12/2021
"Customer complaint that unit will not complete a cycle, found bearings worn, found grease all over under unit and in stator motor, unit needs new bearings, stator, rotor, and rps sensor, customer does not want repair ; ordrng 1 W10435302 (Bearing) and 1 WPW10419333 (Stator) and 1 WPW10178988 (Rps) and 1 280146 (Rotor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADB3
Near Strongsville, OH 44136
Dan H
Job Details: 04/12/2021
"Customer complaint that unit is leaking, started normal wash cycle, unit filled and began washing, no leaks found, unable to duplicate the problem, unit is operating as designed , advised customer to run hot water in sink before starting"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Brook Park, OH 44142
Marie V
Job Details: 04/12/2021
Replaced motor fan and control board from T/S.Programmed control to 1-2. And everything started working. Op test ok. Advice cust to allow unit 24 hours to reach normal temps. ; used 1 WPW10503278 (CNTRL-ELEC) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Lorain, OH 44052
Gabriel P
Job Details: 04/12/2021
Cc that icemaker will not work. Verified and found a E2 error code ice maker lost home position did a ice maker motor test to try to get it to home position but would not find home position and tried harvest test and nothing. Will need ice maker.; ordrng 1 W11294907 (Ice maker)
We serviced a
GE REFRIGERATOR
Model GSE25HMHEHES
Near North Ridgeville, OH 44039
Marie V
Job Details: 04/12/2021
Replaced the evap fan.advice cust to allow 24 hours so unit can reach normal temps. Op test ok
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Berea, OH 44017
Marie V
Job Details: 04/12/2021
"Cc that the unit isnt spinning out the clothes. Ran diag no error codes. Reboot the control , ran a drain and spin . Unit is working as designed at this time, advice cust to monitor unit. Op test ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Avon Lake, OH 44012
Gabriel P
Job Details: 04/12/2021
Drain hose was installed tested unit by draining it and unit is draining as designed. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Sheffield Lake, OH 44054
Gabriel P
Job Details: 04/12/2021
Cc that washer not operating found f2e1 and f5e1 lid switch fault. Washer not responding. Will need latch control board and ui. Ordering parts.; ordrng 1 W11125152 (Console) and 1 W11182868 (Control) and 1 W10810403 (Latch)
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500ESS00
Near Chagrin Falls, OH 44023
Brian M
Job Details: 04/12/2021
Installed door OP Test Ok
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW00
Near Avon Lake, OH 44012
Gabriel P
Job Details: 04/12/2021
"Replace motor fan,opt test ok working as design"
We serviced a
CROSLEY DRYER
Model CGD7006GW
Near Cleveland, OH 44111
Dan H
Job Details: 04/12/2021
"Customer complaint that unit is making a noise, found big lint ball in blower wheel housing, removed, op test good"
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Streetsboro, OH 44241
Brian M
Job Details: 04/12/2021
Installed bottom base OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Seven Hills, OH 44131
Jason N
Job Details: 04/12/2021
"Cc unit not draining.Ran diagnostics, found codes f0e5 for offbalance and f7e1 for basket speed fault. Ran auto test, found basket and washplate spinning, unit needs basket hub. Replaced using truck stock part. Ran calibration and auto test. Op test good.; used 1 W10528947 (HUB) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Rootstown, OH 44272
Brian M
Job Details: 04/12/2021
"Cc of error Found error for temp sensor Could not get control to run diagnostics Needs control and temp sensor ; ordrng 1 W10833885 (sensor) and 1 W11258611 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
SAMSUNG DRYER
Model DV42H5200EW/A3
Near Bay Village, OH 44140
Corina B
Job Details: 04/12/2021
CC that there is a squealing noise. Found the idler pulley seized. Replaced the pulley from t/s. Optest ok. ; used 1 DC93-00634A (IDLER PULLEY) from stock
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Kent, OH 44240
Brian M
Job Details: 04/12/2021
Cc of noise Ran several test could not duplicate a abnormal noise at this time Ran auto test and calibration OP Test Ok Advised to watch and record if it Happens again
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Avon Lake, OH 44012
Corina B
Job Details: 04/12/2021
Door is scratched. Took pictures of scratches and blemishes. Will need a new door. Office to reschedule; ordrng 1 W11385801 (Door)
We serviced a
WHIRLPOOL DRYER
Model Gew9250pw0
Near Ashtabula, OH 44004
Jeff M
Job Details: 04/12/2021
The unit will not turn on just the main relay clicks. I took the access panel off I checked the fuses heating element nothing was open everything was closed nothing was grounded. Main control board failed the part is discontinued; ordrng 1 8546219 (Discontinued not available)
We serviced a
WHIRLPOOL RANGE
Model WOS31ES0JS01
Near Cleveland, OH 44109
Dan H
Job Details: 04/12/2021
"Customer complaint that oven does not heat and the lights do not shut off, confirmed, control is only send 60vac, unit needs new control; ordrng 1 W10859300 (Cntrl)"
We serviced a
WHIRLPOOL WASHER
Model MVWB766FW1
Near Richmond Heights, OH 44143
Corina B
Job Details: 04/12/2021
"CC that the unit will not agitate. Ran diag F8e1 Long Fill, ran manual test for hot and cold. The hot water was turned off. Ran a calibration. Started a cycle. Optest ok."
We serviced a
KENMORE DBL WALL OVEN
Model 790.42003604
Near Westlake, OH 44145
Gabriel P
Job Details: 04/12/2021
Cc that oven will heat up to much. Ran the oven to 355 degrees and oven is at 369 call senior tech and we verified the calibration and found that the oven was set up to +25 degrees. So we explained to customer and set it back to 0 degrees oven working as designed. Opt test ok.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204EBL3
Near Independence, OH 44131
Jason N
Job Details: 04/12/2021
"Cc unit not dispensing soap and leaking from underneath. Ran diagnostics test, found code 10-1 for dispenser electrical problem. Checked voltage to dispenser in test, good voltage at 118v. Solenoid not activating. Unit needs dispenser. Found unit is leaking from drain hose as it passes through the cabinet. Pinhole in drain hose. Unit needs drain hose. Replaced both using overstock truck parts. Ran diagnostics test in entirety, dispenser opened and no leaks found. Op test good. ; used 1 W10861000 (Dispenser), and 1 8269144A (Drain hose) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Westlake, OH 44145
Gabriel P
Job Details: 04/12/2021
"Cc that unit is not washing. Ran a normal cycle and a test cycle with a cup in each corner of the top rack and found the cups werent even with water. Will need pump assembly replaced. Customer said they will think about it and give us a call if they decide to fix unit.; ordrng 1 W11087376 (Sump and pump assembly), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE REFRIGERATOR
Model PFSS9PKYASS
Near Chagrin Falls, OH 44023
Jason N
Job Details: 04/12/2021
"Unit is cold, temps reading 36 in ff section and -3 in freezer section. Installed inverter board. Reset system, compressor came back on. Let run for a few minutes, unit is cooling. Advised customer to monitor."
We serviced a
MAYTAG FREEZER
Model MZF34X16DW06
Near Rootstown, OH 44272
Brian M
Job Details: 04/12/2021
"Recovered refrigerant Installed compressor evap and die drier Ran 28 inch vac waited 15 min no change Recharged with 3.5 oz r134a Frost pattern showed on evap Advised to let cool for 48 hours ; used 1 WPW10143759 (DRIER), and 1 TJAF1200 (Tube ext) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 04/12/2021
Cc that refrigerator is not leveled. Tried leveling the feet for customer but he was trying to get the door dead even which we could not because of the leveling on the floor and the doors do not have a adjustment screw they only go by the leveling feet. Refrigerator is working as designed. Opt test ok.
We serviced a
N/A N/A
Model MDBD880AWQ
Near Richmond Heights, OH 44143
Jason N
Job Details: 04/12/2021
"Installed upper discharge housing and seal kit. Ran wash test, good spray pressure from both spray arms. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Chagrin Falls, OH 44023
Jason N
Job Details: 04/12/2021
"Cc freezer door not sealing, frost in freezer Customer stated he has cleaned out frost in freezer, thinks maybe gasket not sealing. Checked door gasket, gasket is making a good seal to cabinet. Found door close a little stiff, slides may or may not allow door to close tightly. Cleared frost from freezer. Lubricated slides using food grade silicone. Op test good."
We serviced a
WHIRLPOOL DRYER
Model WGD49STBW1
Near Chardon, OH 44024
Brian M
Job Details: 04/12/2021
Cc of no heat Found thermal fuse open Replaced using truck stock OP Test Ok ; used 1 3392519 () from stock
We serviced a
GE WASHER
Model GFWN1100L2WW
Near Rock Creek, OH 44084
Joe O
Job Details: 04/09/2021
"Cc: loud during spinRan test cycle. Found inner basket hitting outer tub. Needs inner and outer tub assemblys, and inners basketCustomer does not want to repair at this time ; ordrng 1 WH45X10071 (rear_tub) and 1 WH45X10142 (washing machine bask) and 1 WH45X10101 (washer drum front wi), used 2 1OVRSZ (oversized shipping) from stock"
We serviced a
WHIRLPOOL WALL OVEN
Model WOD51EC0HS01
Near North Ridgeville, OH 44039
Marie V
Job Details: 04/09/2021
"Took POP. Cc that the bottom oven is not getting to temp . Ran diag no error codes. Preheated oven to 350* it stayed at 349* took temps was at 344, 324*. Recalibrate the oven to 5* higher and tested unit, got to 350* after preheated. explain cust how to do it in case that they like cooking with a higher temp. unit is working as designed at this moment. Op test ok"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Andover, OH 44003
Brian M
Job Details: 04/09/2021
Cc unit not heating Found power supply to be damaged Replaced using truck stock OP TEST OK Found the power supply at wall is bad was smoking unplugged dryer and turned off breaker advised not to use until power 240v is fixed by electrician ; used 1 PT500L (3 PRONG DRYER CORD) from stock
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Euclid, OH 44117
Jason N
Job Details: 04/09/2021
"Cc, display not working.Replaced control board, unit still unresponsive, found not neutral coming from wall outlet.Advised customer to contact electrician for house wiring."
We serviced a
KITCHENAID RANGE
Model KFGG500ESS2
Near Concord Township, OH 44077
Dan H
Job Details: 04/09/2021
"Customer complaint that right front burner is not low enough and oven temperature is too low, adjusted burner, started bake for 350 degrees, temperature after preheat at 354 degrees, op test good"
We serviced a
JENN-AIR RANGE
Model JDS1450DS0
Near Cleveland, OH 44143
Jason N
Job Details: 04/09/2021
"Replaced baking element, operation test pass."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Solon, OH 44139
Jason N
Job Details: 04/09/2021
Replaced defrost evaporator harness. Defrosted evaporator. Op test good
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Moreland Hills, OH 44022
Jason N
Job Details: 04/09/2021
"Could not install door due to damage. Reordering door, customer to call office when door arrives to schedule. ; O-emld tckt"
We serviced a
GE REFRIGERATOR
Model GFD28GELEDS
Near Hiram, OH 44234
Brian M
Job Details: 04/09/2021
Removed every piece off lid door Installed new door and all parts OP Test Ok
We serviced a
WHIRLPOOL DRYER
Model WGD5600SQ0
Near Euclid, OH 44132
Joe O
Job Details: 04/09/2021
Installed timer. Op test no good. Found gas coil failed. Replaced gas coil. Ran test cycle. Op test ok; used 1 279834 (COIL) from stock
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Willoughby Hills, OH 44094
Joe O
Job Details: 04/09/2021
Installed control and ui p. Ran auto test and calibration. Op test ok
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS4
Near Mayfield, OH 44143
Joe O
Job Details: 04/09/2021
"Cc: arcing and flamesFound burn marks on inside of microwave. Tested unit with cup of water. No arcing or flames. Unit is heating. Tested multiple times. Spoke with BJ, Stated when the cover gets burned it can cause an arcing. Could not duplicate issue. Needs cover; ordrng 1 W11197783 (covr-inlet)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHB01
Near Cleveland, OH 44108
Joe O
Job Details: 04/09/2021
Installed water valve and fill tube. Op test ok
We serviced a
JENN-AIR MICROWAVE
Model JMC2430WS01
Near Brecksville, OH 44141
Jason N
Job Details: 04/09/2021
"Installed magnetron, inverter, door interlocks, and turntable motor. Unit is heating, lights are working. No turntable and no cooling fan. All power checks good from filter board to main board. Possible main board issue. Cust does not want to continue repair; saved tckt"
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near Cleveland, OH 44113
Corina B
Job Details: 04/09/2021
"Entitlement is good. CC that the unit is not heating. Checked the vent outside, good. Unit is not heating. Found the heating element is open. Will need a new heater. ; ordrng 1 WP3387747 (Element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Oberlin, OH 44074
David R
Job Details: 04/09/2021
Replaced handle. Good. Tested. Op test ok
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Chagrin Falls, OH 44022
Joe O
Job Details: 04/09/2021
Installed customer supplied lid lock. Ran manual lid lock/unlock. Lid still not locking or unlocking. Needs controlControl out of stock office to reschedule ; ordrng 1 W11411581 (Control)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Mayfield Heights, OH 44124
Joe O
Job Details: 04/09/2021
"Cc: electrical smell, and noise, not workingFound no response from unit. Unit is receiving proper power. No indicator light on control. Found no shorted wires or burned up on harness. Found burn mark on washer top. Needs control, ui, and upper harnessControl shows out of stock, office to reschedule; ordrng 1 W11322903 (cntrl-elec) and 1 W11319991 (cntrl-elec) and 1 W11316252 (harns-wire)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Lorain, OH 44053
Gabriel P
Job Details: 04/09/2021
"Replace start switch,opt test ok"