Local Reviews
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Brian M.
WASHER MAYTAG MVWB765FW0 "Cc wash cycle not working properlyFound codes for overload and off balance loadsRan auto test, calibration OP TEST OK Advised customer to reposition drain hose"
Paul P.
DRYER MAYTAG MEDC215EW1 "Replaced start button in dryer, now operating properly."
David R.
REFRIGERATOR WHIRLPOOL WRT311FZDM00 Adjusted Fresh food door hinge and bracket. Op test ok.
Arthur V.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Unit would not power up. Found loose connection where touch pad connects to main control. Reattached properly. No Op test Used sb webb for pop could not test unit is not hooked up.
Robert A.
DISHWASHER WHIRLPOOL WDF330PAHB0 "Installed sump asm, ran diognostic cycle, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
DRYER MAYTAG MED9600SQ0 Replaced bracket and screen. All tested ok.
Brian B.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Removed housing and replaced Icemaker. Ran diag and cycled and filled Icemaker. Op test ok.
Robert A.
REFRIGERATOR WHIRLPOOL WRF990SLAM00 "Recovered refrigerant, replaced ff evap, pulled 28”vac w/pump, watched 15 min, no change, charged 5.5oz r134a, unit cooling, ran test 4, op test ok"
Chad P.
REFRIGERATOR WHIRLPOOL JSD2789HES Installed I.m. Advised to allow 24 hrs for bin to fill
Paul P.
WASHER GE GTW460ASJ4WW "Tested washer, found not spinning/draining out water. Checked drain, no obstructions, voltage going to drain pump. Drain pump not operating, office to order drain pump. Did not set down mitigation mat, washer is in basement near floor drain.; ordrng 1 WH23X27574 (DRAIN PUMP ASSEMBLY)"
Paul P.
MICROWAVE FRIGIDAIRE FGMV175QFA "Tested microwave components. Door switches, capacitor, diode and magnetron checking properly. Found thermal cutout for the vent motor testing open, along with fuse open.; ordrng 1 5304464094 (thermal cutout) and 1 5304488359 (fuse)"
Corina B.
RANGE JENN-AIR W256 CC that f1 comes up when heating the oven or when it’s not turned on it will beep and flash f1. Will need to replace the timer and the UI. Parts are no longer available. ; ordrng 1 Y704729 (TIMER) and 1 Y712592 (UI)
Robert A.
DISHWASHER WHIRLPOOL WDF330PAHW2 "Ran diognostics, 4-3 motor not runninf, 7-1 no heat, found wash motor, just clicking, needs sump; ordrng 1 W11025157 (SUMP ASM)"
Corey L.
REFRIGERATOR WHIRLPOOL WRT318FZDW02 "Home Depot has a meeting in progress Rhonda is attending in the room of the unit, repair will need to be rescheduled ; schdld next appmnt for 9/13 THU !"
Brian B.
RANGE ELE WHIRLPOOL WFE540H0ES0 CC that oven is not working. Found open bake element. Office to order part.; ordrng 1 W10779716 (BAKE ELEMENT )
Arthur V.
WASHER GE WJRR4170G1WW "Found knob worn and needs replaced. ; ordrng 1 WH01X10310 (knob asm control), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian B.
DISHWASHER KITCHENAID KDTE204GPS0 "Found machine fills with water, but main wash pump not starting. 120v out of control with connector off. Cannot get probes into connector while plugged in under load. Will need new pump assembly and will also replace control as it might be bad. Also, drain hose damaged. Will need new hose. Office to order parts. Customer needs after 1 if poss.; ordrng 1 8269144A (drain hose) and 1 W11087209 (CONTROL) and 1 W11124384 (WASH PUMP)"
Macaulay G.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Unable to do repair to water line. Needs a 3/8 to 1/4 fitting. Will need to buy supplies for repair.; schdld next appmnt for 9/13 THU 8-11
Paul P.
REFRIGERATOR AMANA MFI2067AES "Spoke to technician support, found that the 12 series Maytag uses a different control board replacement, had incorrect boards being sent out. Office to order HV control. Did not set down mitigation mat, refrigerator is not operational. Will need to return board that was sent out.; ordrng 1 WPW10310240 (cntrl-elec)"
Chad P.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Found unit appears to be now defrosting and running the compressor at the same time. Thermostat checks good. Needs adc replaced. Please try for first call off the day. Cust very upset. ; ordrng 1 WPW10352689 (ADC. )
Arthur V.
WASHER MAYTAG MHWE500VP00 Installed pressure sensor and hose along with air trap that i broke No good still getting a suds error as soon as water starts to flow. Called techline Andrew. I was told to replace the drain pump and the motor control. File number 7722922594. Motor control is part number WPW10384846 @ 199.46. And drain pump is part number WPW10730972 @ 155.00. Talked to AB customer agreed to have us install those two parts at no charge. ; schdld next appmnt for 9/14 FRI 8-12
Arthur V.
RANGE WHIRLPOOL WFG520S0FS0 Front burners not always lighting W10881749. Order kit. Mail directly to customer for him to install. Customer to replace both front large caps and throw the rest of the kit away. These are cast iron caps and make for a hotter spark ; ordrng 1 W10881749 (cap-burner)
Brian M.
REFRIGERATOR WHIRLPOOL WRT311FZDM00 Cc that unit not staying cool Fridge 48 freezer 28Found leak at compressor line Needs compressor and filter replaced ; ordrng 1 W10843121 (drier-tube) and 1 WPW10507886 (compressor)
Macaulay G.
REFRIGERATOR GE PYE23PSDCSS "Fresh food evaporator fan is not running properly. Office to order fan. Put mitigation mat under refrigerator.; ordrng 1 WR60X26866 (FF FAN), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
DISHWASHER WHIRLPOOL WDT720PADM1 The heating Circuit tester fine needs a new control; ordrng 1 W10751502 (cntrl-elec)
Dan H.
DISHWASHER AMANA ADB1300AFS0 "Customer complaint that unit is not cleaning the dishes, started normal wash cycle, wash motor did not start, wash motor is recieving 120vac , unit needs new sump assembly, customer does not want repair, customer refuses to sign paperwork, customer did not feel comfortable with the way the estimate is written in SD-Mobile and because she could not add a note stating she only wanted to pay service charge ; ordrng 1 W10847562 (pump&motor 162.30), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
WASHER WHIRLPOOL WTW4816FW1 "Lid latch not coming unlocked and drain was not pumping. Removed foreign debris from pump, tested ok. Tried lock from truck stock but it was damaged before unpacking. Office to order lid latch. Put mitigation mat under washer.; ordrng 1 W10838613 (lid lock assembly), used 1 W10838613 (LATCH) from stock"
Arthur V.
DISHWASHER MAYTAG MDB4949SDZ0 Found hole in tub where spot weld went crazy Needs tub replaced. Extra time. ; ordrng 1 WPW10681507 (tub-dishwr)
Jeff M.
DRYER MAYTAG MGDB765FW0 The unit is making a squeaking sound I’m not able to locate witch roller it is there are 4 in this model. The unit needs a dryer repair kit ; ordrng 1 4392067 (dryer repair kit)
Jeff M.
WASHER WHIRLPOOL WTW5200VQ2 "Water valve is getting power needs a new water solenoid; ordrng 1 WPW10144820 (WATER VALVE ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
DISHWASHER WHIRLPOOL WDT970SAHZ0 CC that the unit does not start all the time. Ran diag f2e2 UI cannot communicate with main control. Loose UI connection. Unplugged the UI and the drain pump started. Will need a new UI. Called SM to order part. ; ordrng 1 W11192369 (CONSOLE )
Chad P.
DRYER MAYTAG MGDB835DW2 Tech is unable to removed original pipe to install new on valve assy. Valve is just getting damaged. Spoke with s.m. To send parts to c.p at home so he can use is garage to work on valve. Please ad to job list so if this is successful we can return to Cust ASAP. ; ordrng 1 WPW10118347 (VALVE ASSY)
Brian B.
WASHER GE GTW460ASJ6WW "CC that after machine finishes cycle, she cannot start another load and lid lock light flashing. Problem is intermittant. Ran fault code mode. Code for lid lock issue. Or control not reading lid lock properly. Will order control and lid lock. Customer needs after 1 if possible.; ordrng 1 WH01X27954 (LID LOCK) and 1 WH18X28174 (CONTROL BOARD)"
Corina B.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 The fill vavle does not go back into place. Inside of door is warped. Tried with a water line and a wire get so far then stops. Will need a new door and UI on the side of door. Called SM to order parts. ; ordrng 1 W11123970 (panel-ui) and 1 W11129497 (LT DOOR)
Corina B.
REFRIGERATOR GE GNE26GMDGES "CC that there was lightning that hit the house, the freezer fan stopped running. When arriving the unit was unplugged. Found the fz fan not running. Will need a new control and fz fan. Called SM to order parts. ; ordrng 1 WR55X27068 (board asm main contr 14338) and 1 WR60X10352 (fz fan and felt asm 8620), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
RANGE GE JGB850SEF2SS "Customer complaint that display is missing segments, confirmed, unit needs new control ; ordrng 1 WB27X25328 (control board t012 e)"
Dan H.
B/IN REFRIGERATO WHIRLPOOL WRX735SDBM02 "Customer complaint that unit is not making ice, cycled ice maker ice maker did not cycle, ice maker is recieving 120vac, found fill cup frozen solid, ice maker mount broke while removing ice maker unit, unit needs new ice maker , mounting plate, and valve; ordrng 1 WPW10300024 (icemaker) and 1 WPW10312691 (air-baffle) and 1 WPW10349187 (valve)"
Dan H.
WASHER MAYTAG MVWC565FW0 "Customer complaint that unit is not spinning, ran diagnostics found f0e5(off balance load) error code, found hub broken , removed agitator bolt with 1/2 impact, unable to remove agitator, unit needs new tub, basket, agitator, gearcase, hub, and other parts under basket; ordrng 1 W10512161 (tub asm) and 1 W10528947 (drive hub kit) and 1 W10752187 (screw) and 1 W10752719 (basket) and 1 W11035751 (gearcase) and 1 W11161960 (AGITATOR ) and 2 WP8533928 (screw)s and 6 WP8533953 (screw)s and 1 WPW10215093 (clean out filter)"
Dan H.
WASHER GE GTWN2800D2WW "Customer complaint that unit fills but doesn’t start agitating, confirmed, found motor not running, motor is recieving 120vac , unit needs new motor, customer does not want repair at this time ; ordrng 1 WH20X10093 (motor and inverter a 222.17), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
WASHER MAYTAG MVWB765FW0 "Customer complaint washer not working, unit was unplugged, plugged unit in and unit started draining while display flashes f3e1 pressure system fault, inspected pressure hose, pressure hose clear, cleared code unit now sits in idle, started diagnostics test cycle, unit went through diagnostics besides lid lock, flashing f5e2 & f5e3, lid lock and unlock faults, lid locked and unlocked in service mode and now unit is stuck locked, unit needs new main control; ordrng 1 W10920541 (cntrl-elec)"
Paul P.
RANGE WHIRLPOOL WFG510S0AS1 "Bottom of trim on oven worn, not holding the oven front glass well. Also, door handle and screws stripped. Office to order top trim (black), door handle (stainless) and 2 mounting screws.; ordrng 2 WPW10200660 (screw)s and 1 WPW10310922 (trim-vent) and 1 WPW10618239 (hndle-door)"
Brian M.
WASHER FRIGIDAIRE FAFW3801LW5 Cc of pause issue Ran diagnostics found error for long fill Found No cold water entering but hot enters fine Needs fill valve dispenser assembly Customer needs to have access to washer for techs return if we remove dryer it will be $100 labor +tax Customer wants to pay us to remove dryer ; ordrng 1 134409320 (dispenser assy)
Corina B.
DISHWASHER WHIRLPOOL WDF520PADM3 "CC that the dishes are not coming out clean, the lights are not lighting and there is a smell. Found there is a black rub hose on the drain and it’s not above the sink. Advised cust to replace the hose and have a loop. Started the dishwasher pump and motor, good. Advised cust to run the hot water in the sink before starting the dishwasher. The lights on the UI do not light up. Will need a new UI. Called SM to order part. ; ordrng 1 W10804115 (cntrl-elec)"
David R.
REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Advised customer of temperature settings. Advised to try a warmer setting, one snowflake before the recommended. Light bulb not working properly. Ordering bulb.; ordrng 1 8009 (light bulb)"
David R.
REFRIGERATOR FRIGIDAIRE FGHF2366PFEA Cc that ice maker was making crushed ice not cube. Ice jammed in container. No power to solenoid. Ordering solenoid assy and ic container.; ordrng 1 241675704 (solenoid assy) and 1 242100106 (ice container assy)
Macaulay G.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Tube disconnected from air pocket after changing filter. Office to order spigot and tube. Put mitigation mat under refrigerator.; ordrng 1 W11227371 (SPIGOT) and 1 WPW10511930 (tube-water)
Jeff M.
WASHER WHIRLPOOL WTW4950HW1 The cold water valve is leaking ; ordrng 1 W11038689 (WATER VALVE )
Corina B.
WASHER WHIRLPOOL A6090 "CC that the unit does not advance threw the cycle. Found a flat spot on the timer. Will need a new timer. Called SM to part. ; ordrng 1 WP3351744 (timer 16046), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
WASHER WHIRLPOOL WTW8540BW1 "Nut holding rotor to shaft is seized, unit needs outer tub, shield motor and rotor; ordrng 1 280146 (rotor) and 1 W10381078 (outer tub) and 1 WPW10137698 (shield) and 1 WPW10178988 (sensor) and 1 WPW10419333 (stator)"
Robert A.
RANGE JENN-AIR JDS9865BDP22 "Ran diognostics, no codes, Found conv element asm shorted, needs element asm; ordrng 1 WPW10213813 (CONVECT ELEMENT ASM20681)"
Chad P.
WASH/DRY STACK GE WCVH6800J1MR "Cc that randomly unit is not completing the wash cycle. Found pump loud. Trap clear. Unit store pump fault. Needs drain pump assy replaced. ; ordrng 1 WH23X10028 (pump, 166.44), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
WASHER WHIRLPOOL WTW8000BW0 "Ran through diagnostics. Fault code F70, overloaded. Service test checked fine. Spun tub, stopped midway through. Removed tub, shaft locking up. Ordering shaft and bearing kit.; ordrng 1 W10435302 (bearing)"
Arthur V.
MICROWAVE WHIRLPOOL KOCE500ESS05 "Microwave heating but not strong enough. Supposed to get a 30 deg rise after a minute. Talked to techline Dave. Told to check power power is good. Needs mag tube and inverter. Customer calling wlp ; ordrng 1 W10217711 (inverter) and 1 W11098747 (MAGNETRON ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Found freezer not going into defrost. Needs fan motor kit with thermister. Advised cust to shut unit down 24 hrs prior to return visit. ; ordrng 1 W11032800 (FAN MOTOR ASSEMBLY ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
REFRIGERATOR KITCHENAID KRFF300EBL00 Replaced thermister and evap fan motor and blade. Received gasket damaged need to reorder ; ordrng 1 W10460610 (gasket-fip)
Robert A.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 "Found small cubes, low water pressure at door, bi-passed filter, no change, needs supply line and valve cheched, op test okKick plate broken, cust to install; ordrng 1 WPW10534155 (KICK PLATE)"
Robert A.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Cc ice door not closing, needs ice door, ; ordrng 1 WPW10353552 (ICE DOOR ASM)"
Robert A.
WASHER WHIRLPOOL WTW8500DC0 "Checked outlet, good, plugged in unit, no spark, Ran diognostics, 7-8 stator over temp, 6-2 and 6-3, no comm, basket free, connections good, needs control and ui; ordrng 1 W10812418 (CONTROL) and 1 W10838672 (UI)"
Gabriel P.
DISHWASHER WHIRLPOOL WDT720PADM2 "Cc when turn on and open after 3 hour there was water seating there and dish wasn’t clean ,ran diagnostics error f6E3 heater fault and F7E1 air leak ,started auto test but did not wash sump humming didn’t turn on,test heating element ordering new pls customer wants last stop of the day won’t be home till 3:30 pm; ordrng 1 W10518394 (heater) and 1 WPW10671941 (pump&motor)"
Gabriel P.
RANGE WHIRLPOOL WFE320M0ES1 "Range was dropped door got damage and bottom shelf drawer also left body leg of appliances got dent it badly which could cause air leaks when using oven no matter if I replace parts range will still be crooked ,spoke to Shawn told me not repairable ; schdld next appmnt for 9/13 THU !"
Gabriel P.
REFRIGERATOR FRIGIDAIRE LGHB2867PFHA "Call tech line ,spoke to Wayne rf81988007 show me how to get to diagnostics and help me ran couple icemaker test,found icemaker fan not working there was twelve voltage going to fan but not spinning ordering new and service pointer air leak seal,leave water mat ; ordrng 1 5303918784 (air handler housin) and 1 5304493604 (fan & gasket kit)"
Brian B.
RANGE KITCHENAID KSIB900ESS1 "Replaced terminal block and attached ground strap to frame. When plugged in and tested, no voltage leaking to frame. Tested induction top, not working, top is dead. Removed top and checked voltage to module. 240v. Ohmed out module fuses, both open. Will also need new induction module as this is where the short is. Office to order part. R/s per Cust req. needs after 10.; ordrng 1 W10886867 (INDUCTION MODULE )"
Brian B.
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A "Checked temps, 2 frz, 37 ff, correct. I/m not making any ice. Cycled I/m. Did not fill. Cycled again and checked voltage on valve. I/m filled this time. Cannot determine if problem is valve or I/m, will order both. ; ordrng 1 242252702 (valve) and 1 5303918344 (ice maker assy)"
Jeff M.
REFRIGERATOR MAYTAG MFI2568AES Installed new part unit op tested good. I got the board to work work correct but the correct bored needs order. I spoke with Shawn about this; ordrng 1 WPW10310240 (CONTROL )
Robert A.
REFRIGERATOR GE GSHS5KGXBCSS "Temps good, Found i/m coating pealing, cycled i/m, valve failed, needs valve Cc water leaking at disp, found ice door not sealing correctly, needs ice door Cust to let us know; ordrng 1 WR17X11653 (ICE DOOR1237) and 1 WR30X10093 (I/M167.22) and 1 WR57X10032 (VALVE7745), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Chad P.
WASHER WHIRLPOOL WTW5000DW1 "Found pump housing cracked. Also, motor making loud vibration noise when energized. Cap failed to deflect once and motor getting very warm to the touch. Needs pump, motor and cap replaced. ; ordrng 1 W10876600 (PUMP) and 1 W11158831 (CAP) and 1 WPW10006487 (MOTOR)"
Chad P.
RANGE IKEA IGL730CS0 Found units cooling fan sensor faulting. Unit saved several f8 e0 faults. Needs fan assy replaced. No t.s. At this time. ; ordrng 1 W11107275 (FAN)
Gabriel P.
REFRIGERATOR KITCHENAID KSSS48QDX05 "Notice gasket was bent forward in the back took gasket back out again steam out raise door and still doing same thing,put clay between gap in gasket didn’t work use Vaseline on gasket didn’t work ,put lube on hinge didn’t work requesting senior tech brian J for help schedule for Thursday morning ; schdld next appmnt for 9/13 THU 8-12"
Dan H.
WASHER MAYTAG MVWB765FW0 "Installed new tub, basket, and gearcase, op test good"
Dan H.
WASHER WHIRLPOOL WFW75HEFW0 "Installed new control, op test good"
Dan H.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Customer complaint that freezer section light is not working, freed light switch light works, op test good"
Dan H.
REFRIGERATOR AMANA AFI2539ERM00 "Installed new damper control, op test good"
Dan H.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Customer complaint that unit is not making, ice, confirmed, found water supply line kinked, unlinked supply line, ice maker filled, op test good, customer has plastic water line connected to refrigerator, advised customer that this is a potential flood hazard and they should replace it with a copper water line"
Corey L.
WASHER AMANA NTW4516FW2 "Customer complaint it just whooshes around, ran diagnostics no codes found, all components passed service tests, ran calibration, unit is operating as designed, explained how this unit’s sensing cycle operates"
Corey L.
REFRIGERATOR KITCHENAID KRFC704FBS00 "Customer complaint of no cool in ff section, confirmed ff temp was 60, frz was 0, found ff evap covered in ice, per service pointer W11033419B, evap cover, control, ice maker, and water valve are up to date, thermistor is good but in the wrong location, moved thermistor to correct location and tightened, cleared ice, set temps back to recommended, advised customer to allow about 24 hours for temperatures to settle"
Corey L.
REFRIGERATOR WHIRLPOOL GX5FHDXVQ00 "Installed new ice maker, op test good, advised customer to allow about 72hrs for ice bin to fill"
Corey L.
REFRIGERATOR FRIGIDAIRE FGUS2642LF1 "Installed new parts, op test good"
Corey L.
WASHER MAYTAG WFW72HEDW0 "Installed new drain hose, op test good"
Corey L.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Customer complaint of some frost build up by freezer door, confirmed there is a little bit of frost around liner near frz dr, found decent sized gaps around cabinet at frz door, silicones gaps, op test good"
Corey L.
DISHWASHER KENMORE 665.12763K312 "Replaced seal and nut for float switch, op test good"
Paul P.
WASHER MAYTAG MVWX655DW0 Replaced drive hub and wash plate is washer. Ran calibration and test cycles. Washer is operating properly. Set down mitigation mat.
Paul P.
DISHWASHER GE GLD4468R10SS "Tested dishwasher, found water not draining to start the wash cycle. The drain plug was still in the disposal. Informed customer, after it was taken care of, ran dishwasher, operating properly. Set down mitigation mat."
Paul P.
REFRIGERATOR WHIRLPOOL WRF757SDEM00 "Checked door seal, peeling slightly at the bottom, took picture. Checked around water valve, moved it around a little and dispensed water, could not find leak, however there is a small amount water corrosion wear around the valve coils. Customer has custom installed their own dispenser on the refrigerator. Set down mitigation mat."
Paul P.
REFRIGERATOR KITCHENAID krff302ess01 Installed reduction valve kit. Installed 5/16” union from truck stock. Installed cover and plate for water filter. Installed refrigerator gasket. Set down mitigation mat.; used 1 WR02X11330 (5/16 UNION) from stock
Dan H.
WASHER WHIRLPOOL MVWB855DC3 "Customer complaint of loud noise, confirmed, noise is coming from drain pump , found bobby pins in drain pump , removed, op test good"
Brian M.
STACK W/D FRIGIDAIRE FFLE2022MW1 Cc that cold water not entering Found water line screen plugged Removed screen OP TEST OK
Brian M.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Cc of door handle on freezer loose Found handle loose Tightened handle OP TEST OK
Brian M.
DRYER MAYTAG MED3500FW0 "Cc unit does not run Found door switch open and thermistor open Replaced using back stock from truck OP TEST OK ; used 1 8577274 (THERMISTOR ), and 1 W11036551 (DOOR SWITCH ) from stock"
Brian M.
REFRIGERATOR MAYTAG MFI2269FRZ02 Cc of no water Customer did not have water filter installed correctly Installed water filter ran water until it was clear OP TEST OK
Brian M.
DISHWASHER WHIRLPOOL WDF520PADM7 Cc dispenser not always opening Installed dispenser OP TEST OK
Brian M.
DISHWASHER MAYTAG MDB4949SDZ0 Cc that door is hard to open
Brian M.
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Cc that unit is not cooling Fridge 54 freezer -2 Found ice build up In fresh food section on evap Service pointer W11033419B requests that the back wall cover to be changed Customer does not want to repair at this time and will be in contact with whirlpool to see if they will cover due to her only being 3 months out of warranty
David R.
HOOD WHIRLPOOL KVWB406DSS2 Hood is functioning as designed. Op test ok.
Jeff M.
REFRIGERATOR FRIGIDAIRE FFHS2611LW Installed new part unit op tested good
Jeff M.
MICROWAVE KITCHENAID KHMS2056SBL0 Installed new part unit op tested good
Jeff M.
DRYER WHIRLPOOL WED4815EW1 The unit heats fine they need the vent cleaned I them Gary’s #
Jeff M.
WASHER MAYTAG MVWB835DW The unit was being improperly loaded too much soap was being used and I explain to the customer how to properly use the machine and how it works
Jeff M.
REFRIGERATOR WHIRLPOOL WRB322DMBW Installed new part unit op tested good
Jeff M.
WASHER KENMORE 417.41102 The hose wasn’t set correctly. Reinstalled part op tested good
Jeff M.
RANGE WHIRLPOOL MGT8720DS05 Installed new part unit op tested good
Jeff M.
DRYER WHIRLPOOL WED5000DW2 Found a blown fuse 30 amp glass fuse. Customer needs to get a box of them just in case I happens again. Customer was unable to show proof of purchase but I did run entitlement that did come up with with the purchase date within warranty from Home Depot
Chad P.
WASHER ADMIRAL ATW4675YQ1 Installed suspension and foot. Op test ok.
Chad P.
WALL OVEN WHIRLPOOL WFG505M0BS Ran unit on bake. Ignitor came on and burner lit. Canceled and repeated. Unit li and heated to 350. Unable to duplicate. Advised to use as normal. Op test ok.
Chad P.
REFRIGERATOR KITCHENAID KRFF507ESS01 Installed fan assy and support. Op test ok.
Chad P.
WASHER MAYTAG MVWB765FW0 Found spin option for normal wash set to none. Turned to max extract and advised that unit will remember presets on mods from previously run cycles. Op test ok.
David R.
REFRIGERATOR WHIRLPOOL WRF736SDAM12 Replace water valve. Op test ok.
Arthur V.
WASHER AMANA NFW7200TW Found unit leaking at the drain hose. When it leaked it damaged the motor. Unit needs motor and drain hose Drain hose is no longer available. Part number is 34001095. Part number and cost for the motor is wp34001437 at 263.13. 89.95 service call. 115.00 labor. Plus tax could not find a cost on nla part.
Arthur V.
WASHER ROPER RTW4516FW2 Replaced water valve. Cleared error code. Op test good
Arthur V.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Found ice maker faulty and needs replaced. Replaced with truck stock. Op test good. Ice maker cycled and filled. ; used 1 W10882923 (ICE MAKER ASSY) from stock
Arthur V.
DRYER WHIRLPOOL WGD4815EW2 Replaced push to start switch. Op test good. Lubricated door strike. Op test good.
Arthur V.
RANGE WHIRLPOOL WFG524SLAB "Replaced flame spreader and wire harness. Op test good ; used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Robert A.
DISHWASHER WHIRLPOOL KDTE334GPS0 "Cc door pops open, no pointers, leveled unit, ran diognostics, no codes, op test ok"
Robert A.
WASHER WHIRLPOOL MVWX655DW1 "Installed control and shifter, ran recal cycle, op test ok"
Robert A.
WASHER WHIRLPOOL WTW5000DW1 "Checked power connections, ran diognostics, no codes, ran recal cycle, good, ran spin cycle, good, op test ok"
Robert A.
DISHWASHER KITCHENAID KDTM354EBS3 "Installed sump asm, now unit can be installed and tested"
Robert A.
WASHER MAYTAG MVWB725BW0 "Ran diognostics, no codes, found bearings loud, needs bearing kit, Cust to let us know; used 1 W10435302 (BEARING105.51) from stock"
Macaulay G.
WASHER WHIRLPOOL WTW7000DW3 Replaced suspension kit. Ran calibration cycle ok. Ran full spin in manual test mode ok. Put mitigation mat under washer.
Gabriel P.
WASHER MAYTAG MVWC565FW1 "Replace part,ran diagnostics auto test,opt test ok"
Gabriel P.
DISHWASHER MAYTAG MDB4949SDZ0 "Replace part,ran diagnostics,opt test ok"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRS315SNHM00 "Replace parts,opt test ok"
Brian B.
DISHWASHER KITCHENAID KDTM354EBS3 Found main sumo leaking under machine. Replaced sump assembly that was pre ordered. Ran test / calibration cycle. Optest ok.
Brian B.
WALL OVEN FRIGIDAIRE FGB24L2ABC Replaced oven control tested oven at 300. Op test ok.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Brian B.
RANGE WHIRLPOOL WFE540H0AW "Replaced bake element. Heated oven to 350, op test ok.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
REFRIGERATOR WHIRLPOOL G21XEFMWQ02 Replaced water inlet valve. All tested ok. Put mitigation mat under refrigerator.
Brian B.
RANGE GE JB655DK1CC "CC that burners do not cut back enough when turned down. Tested all burners, All are working properly. Advised customer. Op test ok."
Macaulay G.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Replaced door and seal. All sealed ok. Put mitigation mat under refrigerator.
Macaulay G.
REFRIGERATOR GE GSS23GMKECES Replaced ice maker. Cycled ok. Put mitigation mat under refrigerator.
Chad P.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Found top of freezer door sweating and freezing. Gasket and mullion very cold. Found mullion not turned on. Changed to on status and set to always on. Advised to allow 48 hrs for normal operation to resume.
Brian B.
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Machine is a kitchenaid. There are 2 issues. First, ff drain is clogged up and also, auger not working. Removed back and unplugged drain. Removed auger motor. No voltage to motor. Checked voltage at hinge connector. 120v dc at hinge. Will need new door. Customer does not want to repair auger."
Brian B.
DRYER AMANA NED4655EW1 "Replaced drum assembly. Ran test cycle.. op test ok. Vent hood cover on outside of house is missing, pipe is wide open.. advised customer that this must be repaired before an animal gets in there."
Paul P.
DRYER MAYTAG MEDB835DW2 "Found F4E4 error code, tested lines, found loose L2 connection. Tightened connection. F4E3 error code, restricted airflow. Dryer itself is heating and ventilating the air properly, informed customer the issue is with the vent being restricted to the outside."
Dan H.
REFRIGERATOR KITCHENAID KRFC302ESS00 "Installed new water filter head and switch housing, op test good"
Dan H.
WASHER WHIRLPOOL WTW8000DW2 "Customer complaint of loud noise, found rotor hitting washer drain pan, raised feet, op test good, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"
Corey L.
MICROWAVE WHIRLPOOL UMV1160CB2 "Customer complaint microwave doesn’t work, plugged unit in, put load in, started microwave for 20 seconds, unit is heating and spinning, unit is operating as designed"
Corey L.
REFRIGERATOR WHIRLPOOL MFX2570AEM4 "Customer complaint dispenser and ice was not working and there’s a sheet of ice on freezer floor, ran diagnostics tests, all passed, went out of diagnostics and dispenser ,ice maker, and lights started operating normally, found evap pan a chunk of ice, quoted for svc and labor only bill part using S38253, ok, cleared ice, replaced duck bill style drain valve, op test good"
Corey L.
DISHWASHER GE GDT545PSJ2SS "Installed new control, op test good"
Corey L.
REFRIGERATOR WHIRLPOOL KRFF507ESS00 "Customer complaint of no cool in ff section, confirmed temps were 55 ff and 0 in frz, found ff evap frozen solid, using sp W11092686C, bill labor using S16360, cleared ice, thermistor was not in the correct location, corrected and tightened thermistor, op test good"
Jeff M.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 The ice maker was off
Jeff M.
WASHER MAYTAG MVWB855DC2 The unit had a off balance code I cleared the code op tested good
Jeff M.
DRYER WHIRLPOOL WED8000DW4 The unit isn’t getting 240vac cust needs a electrician
Jeff M.
DISHWASHER WHIRLPOOL MDB7749AWW2 Installed new part unit op tested good
Jeff M.
WASHER WHIRLPOOL MVWC200XW3 Installed new part unit op tested good
Arthur V.
WASHER WHIRLPOOL WTW5520SQ0 Found unit leaking in spray rinse. Needs suspension pads and basket drive w clutch. 89.95 sc. 145.00 labor. Parts and shipping 186.84. Total = 450.26. Parts needed are 1-285744@10.92. 1-285219@14.74. 1-w10820043@142.19. Customer does not want repaired
Arthur V.
WASHER MAYTAG WFW9400SW02 Found unit needs a bearing tub replacement Est = 89.95 sc. Shipping 60.00. Parts 1w10772618@283.21. And 1-wpw10269756 @ 436.28. Labor 225.00. Total est= 1162.84. Customer does not want repaired.
Arthur V.
DISHWASHER WHIRLPOOL WDF520PADM7 Found unit not draining. Found unit is installed with drain hose going thru the floor into the basement and i can not gain access due a finished ceiling. Advised customer we also cannot gain access due to finished trim covering dishwasher base. Customer is aware
Robert A.
REFRIGERATOR FRIGIDAIRE FRS26H5ASB3 "Adjusted bail arm lower to shut off ice sooner, op test okCust to watch"
Robert A.
RANGE FRIGIDAIRE LGGF3043KFT "Cleaned burners, checked all flames, bright blue, good, op test ok"
Robert A.
WASHER WHIRLPOOL MVWX655DW1 "Ran diognostics no codes, ran recal cycle, found dog bone under unit hitting guard, removed, op test ok"
Brian M.
WASHER WHIRLPOOL WTW5000DW0 Cc of unit not spinning Found unit to spin and agitate at the same time Needs hub kit Replaced using back stock Ran calibration and auto test OP TEST OK ; used 1 W10528947 (HUB 2616) from stock
Robert A.
WASHER MAYTAG MVWB835DW1 "Installed valve, ran test 51, op test ok"
Brian M.
RANGE JENN-AIR JDS1750ES0 Cc that unit not turning on Found unit getting power all the way up to the control board but control not sending out power Needs control and display board Jennair told her she would have to owe for svc can labor Customer calling jennair to gets parts covered Customer paid svc
Paul P.
RANGE CALORIC RST308UK "Found 2 oven top left burners not igniting. Also, oven burner not igniting. At the minimum, oven will need igniter kit 786324, gas valve Y0300664, 3” burner Y0305336 and 4” burner Y0303558. Only the igniter is currently available, no other parts are available. Collected for service call only."
Jeff M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ I can see the doors visually shifted to the right door is still not sealing properly on the right side. Needs new door; ordrng 1 W10919622 (SS DOOR)
Jeff M.
DISHWASHER WHIRLPOOL WDF520PADM7 The upper rail stop is missing cust can install ; ordrng 2 WPW10082861 (STOPPERS)s
Paul P.
WASHER WHIRLPOOL CAE2745FQ0 "Installed lid switch and control. Calibrated washer, and ran through test mode. Washer is working properly. Did not set down mitigation mat, washer is near floor drain."
Paul P.
REFRIGERATOR MAYTAG MFF2258DEH01 "Tested freezer door, found gasket does need replaced. Steamed new gasket in, and unstuck door switch (was frozen). Refrigerator is now working properly. Set down mitigation mat."
David R.
REFRIGERATOR FRIGIDAIRE LGHT1837NF5 "Fresh food section not cooling. 60F in the fresh food and 30F in the freezer. Took off Evap cover, Evap has nice frost pattern. Air intake and return is clear. Evap fan not spinning. Spun it but stops after couple of seconds. Ordering Evap fan motor.; ordrng 1 241854501 (motor-evap fan 75.19), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Gabriel P.
REFRIGERATOR MAYTAG MFI2665XEW7 "There is 125 v going to icemaker,jump start valve and it kick on,jump start ice maker but it didn’t turn on,have a bad ice maker ,also replace drain tube fridge had a service pointer for the drain tube only charging for ice maker,leave water mat ; used 1 W10619951 (TUBE-DRAIN), and 1 W10882923 (ICE MAKER ASSY) from stock"
Dan H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Customer complaint that water is leaking on top of unit, proof of purchase is from sears, sears does not put model number on receipt, ran entitlement for purchase date, found a hole in ice maker fill tube, unit needs new fill tube; ordrng 1 67006317 (tube-water)"
Gabriel P.
WASHER WHIRLPOOL WTW4950XW0 "Cc not spinning ,found motor burn,belt melted,cam burn ,shifter burn,also found oil leak through gear case giving customer est .do not order parts customer will not fix did not leave water mat machine not plug in customer disconnected hoses"
Gabriel P.
DISHWASHER WHIRLPOOL WDF750SAYM0 "Replace sump and dispenser ,opt test ok,leave water mat and show a video of no leaks when running diagnostics"
Corey L.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Package did not contain spacers just the adhesive, reordering spacers, the top of the frz door that strikes the light switch is bowed down making it intermittently not trigger switch to engage ice maker, unit need new freezer door; ordrng 1 13109214WQ (dor-fip wh) and 1 8201543 (spacer)"
Corina B.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 Replaced the parts listed. Optest ok
Corey L.
WALL OVEN WHIRLPOOL RBS305PDB12 "Customer complaint unit won’t heat up, started bake cycle, confirmed unit not heating either element, unit is getting proper power, found thermal fuse open, unit needs new thermal fuse; ordrng 1 WP9759243 (thrmst-fix 56.83), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corina B.
WASHER GE GTW330ASK0WW Replaced the motor and rps sensor. Optest ok.
Corina B.
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Replaced the ice maker. Optest ok.
Corina B.
WASHER WHIRLPOOL MVWX655DW1 "CC that the unit does not spin and does not drain. Ran diag F0E5 – OFF BALANCE LOAD DETECTED, ran a manual spin and agitate, good. Checked the suspension rods, good. Started a rinse and spin with 6-8 bath towels. Advised cust to use 1 pod or 1-2 tablespoons of he detergent and 6-8 bath towels equals a full load. Optest ok."
Corina B.
DRYER WHIRLPOOL ADG7000AWW CC that the drum is not turning. Found the belt is worn. Will need a new belt. Replaced the belt from t/s. Optest ok. ; used 1 341241 (BELT 1540) from stock
Corey L.
WASHER GENERAL ELEC GHWN5250D0WS "Customer complaint start button not working, confirmed start is needed to enter diagnostics, cannot enter diagnostics, unit needs new control; ordrng 1 WH12X10613 (board asm mounted)"
Jeff M.
DISHWASHER WHIRLPOOL WDF310PAAS1 "Main control is not sending power to the sump motor needs new main control; ordrng 1 W10804120 (CONTROL ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
WASHER MAYTAG MVWX655DW1 The unit is getting 120vac the green led on the board isn’t on needs a new control ; ordrng 1 W11116592 (CONTROL )
Jeff M.
WASHER WHIRLPOOL WFW75HEFW0 Installed new part unit op tested good
Macaulay G.
REFRIGERATOR JENN-AIR JSC24C8EAM00 Call Ed tech line. That advised to shim the door switch and have the customer monitor ice maker.
Arthur V.
RANGE GE JGB810SET1SS "Talked to bill @ techline and SM. Need to order Complete conversion kit per bill unit has a different orafice for the broiler. ; ordrng 1 WB28K10828 (kit conversion lp), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Macaulay G.
REFRIGERATOR KITCHENAID KRFC704FSS00 "Replaced control, main board, valve, evaporator cover, and ice maker. All tested ok. Put mitigation mat under refrigerator."
Macaulay G.
REFRIGERATOR KITCHENAID KRMF706EBS01 Found drain clogged in fresh food compartment. Used compressed air and a wire to clear drain. All tested ok. Put mitigation mat under refrigerator.
Arthur V.
MICROWAVE GE PEB7226EH2ES Found no 120 v to transformer— switches test good. Needs pcb assy ; ordrng 1 WB27X27305 (pcb main asm)
David R.
WASHER MAYTAG MVWB765FW0 "Replaced agitator, drawer and housing. Ran service test. Ran normal wash and drain/spin. Op test ok."
David R.
WASHER AMANA NTW4605EW0 "Replaced tub ring. Found lid lock stuck in lock position. Corroded and rusted from water gettin into it, replaced latch. Op test ok.; used 1 W10838613 (LATCH) from stock"
Robert A.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Found tust spot on lft ff door, cleaned, pitt markes in door, needs door; ordrng 1 W11104477 (LFT FF DOOR SS)"
Robert A.
DISHWASHER KITCHENAID KDTE234GBS0 "Ran diognostics, 4-3 motor not running, found motor recieving power, needs sump; ordrng 1 W11085683 (SUMP ASM)"
Robert A.
REFRIGERATOR WHIRLPOOL KRMF706EBS01 "Cc not disp ice, tested auger, will just humm intermitently, reset connections, tested several times, needs auger; ordrng 1 W10822606 (AUGER MOTOR)"
Gabriel P.
WASHER WHIRLPOOL WTW5000DW1 "Adjusted legs ,explain customer how machine operates,ran cycle,drain and spin,opt test ok,leave water mat,"
Gabriel P.
REFRIGERATOR KITCHENAID KSSS48QDX05 "Replace gasket operations test ok,and steam gasket,leave water mat"
Paul P.
RANGE WHIRLPOOL WFG320M0BW0 "Replaced mounting screws and top bracket. Installed bottom brackets per service pointer. Re installed door on oven and tested, working properly."
Robert A.
MICRO OVEN KITCHENAID KMHS120ESS1 "Installed fan motor and control, op test ok"
Corina B.
REFRIGERATOR WHIRLPOOL WRS322FDAM04 CC that the filter light comes on to soon and the ice maker keeps making ice. Advised cust it depends on how much you use the water dispenser and the ice for the use of the filter. The ice maker needs to be turned off manually or it will keep running. Optest ok
Dan H.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Installed new lower rack wheels, op test good"
Paul P.
DISHWASHER MAYTAG MDB5000AWW "Tested incoming power, did not have 120v connection. Checked plug, had pulled away from outlet and had buildup. Corrected issue. Tested dishwasher, working properly now. Service call only, prepayment put in to system. Set down mitigation mat. Found minor leak at corner of dishwasher, provided quote for customer, not doing any additional repairs at this time.; saved tckt"
Brian M.
BEVERAGE CENTER KITCHENAID KUBL204ESB00 Cc that unit rattles Found legs to compressor not fully seated Tighter and repositioned bolts on legs OP TEST OK
Brian M.
DRYER WHIRLPOOL MGDC700VW0 Installed latch and seal OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Brian M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Could not duplicate issue OP TEST OK
Corina B.
WASHER WHIRLPOOL WFW94HEXW1 "CC that the unit is leaking. Found the bellow has a rip at the bottom. Ran diag F6e1 COMMUNICATION ERROR BETWEEN CCU AND MCU, f9e1 LONG DRAIN, checked the power coming into the unit and out, 120 volts. Checked the power to the control 120 volts. Does not have the dc volts to the UI. Will need a main control and bellow. Customer does not want to repair"
Brian M.
RANGE GE PGB908SEM1SS Cc that bake will not work Found unit unable to preheat Bake igniter open Used truck stock to replace Ran test bake OP TEST OK ; used 1 12400035 (IGNITER5299) from stock
Brian M.
WASHER MAYTAG MVWB835DW2 Cc not startingRan autotest and calibration OP TEST OK
Brian M.
WASHER AMANA NTW4516FW2 "Cc unit does not fills up doesn’t do anything elseFound undergarment stuck in drain Removed, ran OP TEST OK"
Brian B.
REFRIGERATOR KITCHENAID KFXL25RYMS0 "Ice-maker not making ice. Checked temps, 5 frz, 40 ff, 12 ice area. Checked voltage to I/m, 120v. Cycled manually, unit filled, valve good. Will need new Icemaker. Customer paid dep , office to order part.; ordrng 1 WPW10300024 (ICE MAKER 23689), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Arthur V.
DRYER KENMORE 417.81102 Replaced heater assy. Op test good
Brian B.
WASH/DRY COMBO WHIRLPOOL WTW6400SW3 "When filling, F1 error code. This is a pressure system fault. Checked hose and air dome. All look good. Will need new control. Customer paid dep.. office to order part. ; ordrng 1 WPW10189966 (CONTROL 21633), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Chad P.
WFW75HEFW0 "Found unit stored several faults for miscommunication from u.i. To CCU. No water entering machine and slow drain. Ran normal wash. Unit is able to get water. Uni did drain but pump is loud. Cleared faults. F6e3 fault returned. Will require, pump, CCU, console and pressure sensor replaced. ; ordrng 1 W11201274 (CONTROL) and 1 WPW10448876 (PRESSURE SENSOR) and 1 WPW10448876 (CONSOLE) and 1 WPW10605427 (PUMP)"