Local Reviews
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Gabriel P.
WASHER WHIRLPOOL WTW5000DW "Ran diagnostic no error codes,ran calibration and auto test pass ran drain and spin pass nothing wrong with unit ,opt test ok"
Dan H.
REFRIGERATOR WHIRLPOOL MSS26C6MFZ "Customer complaint of frost in freezer section , confirmed, found freezer section door gasket not sealing, used heat and petroleum jelly to adjust gasket, op test good"
Dan H.
WASHER WHIRLPOOL MVWX655DW1 "Customer complaint that unit is not completing cycles, ran diagnostics found f8e1(long/no fill) error code, found hot water supply valve turned off, turned on, started normal wash cycle, unit filled and began washing, unit is operating as designed"
Jason N.
DISHWASHER KITCHENAID KUDC10FXSS5 Installed control console. Ran wash test then cancel drain. Op test good.
Jason N.
WASHER AMANA NTW4516FW3 "Cc unit leaking from back or underneathRan auto test, unit leaking at back right corner, found leaking from drain hose connection. Customer using too big of a drain hose, hose clamped on. Drain port is smashed, will not seal up. Unit needs drain hose, clamp and connector port. ; ordrng 1 W10899966 (tub to pump hose) and 1 W11244231 (hose) and 1 WP356138 (clamp)"
Corina B.
WASHER MAYTAG MVWC565FW Replaced the agitator. Ran a calibration. Optest ok.
Dan H.
WASHER WHIRLPOOL WFC7500VW0 "Customer complaint that unit will not spin at high speed, confirmed, unit needs new motor; ordrng 1 WPW10192987 (motor-drve)"
Arthur V.
REFRIGERATOR WHIRLPOOL WRT518SZFW00 Replaced both control box and thermister. Advised customer not to push items all the way back against the back wall. There is a space behind shelf designed to stay open for air flow. Op test good. Customer had set at 3, i set to 2.
Brian M.
REFRIGERATOR KITCHENAID KRFC704FPS03 Cc of unit leaking by filter Found water valve near filter one of the lines was not seated all the way in and was leaking Pushed line in all the way OP TEST OK
Corina B.
WASHER WHIRLPOOL WTW8500DC5 "CC that there is a noise in agitate. Found a squeaking noise with the suspends. Called t/l Joel the click clack noise is normal, not to replace any parts. Could not tell him that I hear a squeaking noise from the suspension rods. ; ordrng 1 W11130356 (suspension)"
Jeff M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Customer was only feeling the retracting springs that are built into the railings on the freezer door unit tested good
Corina B.
OTR MICROWAVE KITCHENAID KMHS120ESS5 "CC that the light does not turn off.. checked the light socket, good. When turning the control on for the light, does not turn off or get dim. Has correct light bulb. Will need a new control. Part is covered under manufacturer warranty. ; ordrng 1 W11182110 (cntrl-elec)"
Brian M.
DISHWASHER WHIRLPOOL MDB8989SHZ0 "Cc of leak from left front Found leak to becoming from around hinge area Could not figure out what’s causing is Spoke to BJ and he advised to remove pressure from the left leg , raised left leg and leak slowed /stopped At this time unit is not leaking"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF535SWHV02 When arrive door was not shut all they advise customer to always make sure door is close and make sure they don’t push door and walk away otherwise they won’t know if door is completely shut Replace parts opt test ok
Brian M.
REFRIGERATOR KITCHENAID KRC704FSS00 Cc door ajar light is on and no lights are onFound right hand door switch unplugged Plugged back in OP TEST OK
Brian M.
REFRIGERATOR KITCHENAID KRFC704FPS00 Cc ice not dispensingFound ice been to be really tight and not spinning freely Needs ice binEST only
Brian M.
RANGE JENN-AIR JES9900BAS Cc blower not working Verified power going to blower but motor is not running Needs blower motor ; ordrng 1 WPW10201322 (motor-blwr) and 1 WPY707702 (locknut)
Brian M.
DRYER MAYTAG MEDB835DW4 Installed wire and thermostat and thermistor Ran normal cycle OP TEST OK
Dan H.
DISHWASHER AMANA ADB1400AGS1 "Customer complaint that unit is not draining, confirmed, disconnected drain hose, pressed cancel , unit drained out completely, house plumbing is clogged, advised customer that they need a plumber to repair, unit is operating as designed"
Jeff M.
REFRIGERATOR WHIRLPOOL WRT519SZDM05 This is a lock ring unit. Didn’t realize it until I tried to remove the filter dryer and seen the Cath tube was made of aluminum. ;
Dan H.
WASHER WHIRLPOOL WFW3090JW0 "Installed new control, op test good"
Joe O.
DISHWASHER GE GSC3500V00BB "Cc: not starting, fills but won’t sprayFound motor receiving power, just humming. Spun motor by hand. Re started unit. Motor took off. Motor bearings are failing. Needs motor And pump assemblyCustomer does not want to repair at this time"
Arthur V.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Found icemaker leaking and needs replaced. Replaced ice maker. Op test good ; used 1 W10882923 (ICE MAKER ASSY) from stock
Arthur V.
DISHWASHER KITCHENAID KDTM354DSS5 Replaced faulty touch pad. Op test good
Jeff M.
REFRIGERATOR KITCHENAID KBFS25EVMS0 Customer bought a new water filter. He indirectly install the water filter I reinstalled the filter and I heard a hissing sound coming from behind the unit I found the water valve seal was leaking needs new water valve.; ordrng 1 WP67006531 (valve-inlt)
Joe O.
DISHWASHER MAYTAG MDB4949SHB0 Cc: top rack has playFound top rack has some play in the tracks and rollers. It is how the unit is designed. Spoke with BJ he stated it is how it’s designed and no parts installed would change the issue. Op test ok
Arthur V.
REFRIGERATOR KITCHENAID KRFC300ESS01 Found noise coming from baffle. Air damper needs replaced. ; ordrng 1 WPW10594329 (control)
Joe O.
DISHWASHER WHIRLPOOL KUDS30FXSS8 "Cc: not cleaning dishes properly(leaves a grainy surface on dishes), sanitize light not coming onEntered diagnostics cycle. Found error code f10e1(dispenser electrical problem). While in diagnostics unit started leaking out of the front right side of unit. Asked customer if she has had any leaking issues, she stated she has not seen any. Found unit has excessive sud. Found error codes f6e4(float switch open) f10e2(vent wax motor electrical problem). All functions working in diagnostics. Ui does not display the sanitize light when selected. All spray arms functioning and unit has good pressure. Needs control and ui."
Corey L.
REFRIGERATOR AMANA ART318FFDW06 "Installed dryer, removed evap, tried several different options to reduce or add copper to change sizes, need aluminum to aluminum coupler 8/7, ordering part needed; ordrng 1 L13005654 (7/8 ALUMINUM COUPLER)"
Corey L.
DISHWASHER KITCHENAID KDTE334GBS0 "Customer complaint side of upper rack hitting gasket when opening and closing, confirmed upper rack warped, replaced upper rack, op test good"
Corey L.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Replaced control, op test good, took core for return"
David R.
DRYER MAYTAG MEDB765FW0 Cc dryer sheets getting caught. Sharp rigid parts on lint screen housing. Ordering parts; ordrng 1 W11086603 (lint screen) and 1 W11129408 (housng-out) and 2 WP3387223 (electrode)s
Joe O.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Cc: freezing stuff in the ff sectionFound temps in ff section at 35 degrees and freezer at 2 degrees. Found ff temp was set to 33 degrees and freezer was set to -2 degrees. Adjusted temps, advised customer on loading ff section. Found damper is functioning correctly. Unit functioning as designed. Op test ok"
Arthur V.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Recieved wrong part. See pic. Please reorder (used my truck stock part earlier this morning ) ; ordrng 1 W10882923 (icemaker)
Brian M.
WASHER WHIRLPOOL WTW4816FW2 Cc of vibration Found unit needing leveled Added cloths ran high speed spin and leveled unit to the best that could 90% of extra vibration stopped
David R.
DRYER WHIRLPOOL WED4616FW0 Customer had POP. Cc of noise. Found blower wheel was loose and off motor. Corrected. Tested. Op test ok
Jeff M.
WASHER MAYTAG MHW7100DW0 Installed new parts unit tested good unfortunately they sent the incorrect color for the ui. the ui is still the incorrect color but she does not want the new part sent to her house.
Joe O.
WASHER AMANA NTW4516FW2 Cc: starts on its own making grinding soundFound unit stuck in a drain. Canceled the drain. Ran auto test and Calibration. Found excessive suds in drain cycle. Found motor to be making a screeching noise. Needs motor. ; ordrng 1 W10890624 (motor-drve)
Jason N.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Cc unit not making ice Ran manual harvest test, ice in mold, indexed and filled with water. Ice maker function is good, door switch function is good. Temps in freezer are 1 degrees. Operation is good at this time. Advised customer to monitor."
David R.
WASHER MAYTAG MVWC565FW2 "Cc of water level. Advised to read owners manual to look at cycles to place with different articles of clothing. Showed customer bulked/sheets cycle versus using normal. Customer had a 30 year washer before this one so just updated them on unit. Part not needed, op test ok."
David R.
DRYER MAYTAG MDE6700AYW Cc no heat. Tested. Took off front panel. Found element open. Ordering element ; ordrng 1 WP35001247 (element)
David R.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Cc Fz section is not working but FF is good. Customer has unit placed in garage. 28* outside. Let customer know that refrigerator needs to be above certain temp for thermostat to work correct on and turn on compressor. If not able temp, roughly 50* the compressor will not kick out because the FF section is at a Good Temp for things to stay cold. Unit is good. Op test ok."
Gabriel P.
DISHWASHER WHIRLPOOL ADB1400AGS1 "When checking dispenser with a flashlight it was empty customer did not know cause she was going by the color she thought it will get clear to let her know when to fill explain her thats the color of rinse it will not go away it will stay blue ,opt test ok"
Joe O.
RANGE WHIRLPOOL WFG525S0JW0 Cc: takes long to cookRan test bake to 350. Throughout the bake temps were 60 degrees off. Canceled bake. Calibrated unit to max found temps to still be averaging 30 degrees off. Needs control and oven probe. ; ordrng 1 W10833885 (sensor) and 1 W11317839 (cntrl-elec)
Corina B.
WASHER WHIRLPOOL WTW5000DW2 Cc the unit will flash spin light. Ran diagnostics. Checked error codes found F0E2 – OVER SUDS CONDITION DETECTED. Checked hot and cold valves both are good. Put into a spin. Good. Calibrated machine. Ran a rinse and spin. Advised customer to use 1-2 tablespoons of HE detergent. Optest ok
Corey L.
REFRIGERATOR FRIGIDAIRE LGHB2869TF5 "Customer complaint door flap falls off, confirmed clip on door holding mullion is broken not allowing mullion to stay secure, replaced door, op test good"
Jason N.
WASHER ROPER RTW4516FW2 "Cc unit smoking and sparking Customer stated unit started smoking, they unplugged it. Checked unit, found drive motor connector underneath burnt, lot of moisture underneath unit. The units they have here drain on the floor behind them to a floor drain. As previous tech states unit is located in a barn on a dairy farm. Unit needs drive motor and lower harness. ; ordrng 1 W10885487 (motor-drve) and 1 W10903245 (HARNESS)"
Brian M.
DRYER MAYTAG MED6630HW0 Cc of noise Found vibration coming from vent tube Repositioned as best as I could to stop the noise OP TEST OK
Arthur V.
WASHER WHIRLPOOL MVWB865GW0 Replaced water valve. Found water lines reversed. Ran service diagnostics. Passed. Op test good
David R.
DISHWASHER WHIRLPOOL WDT710PAHW1 Replaced parts. Tested. Op test ok
Corina B.
DISHWASHER GE PDT825SSJ4SS Replaced tub trim. Started a normal cycle. Optest ok. ; used 1 SHIPPING (shipping and handling) from stock
Gabriel P.
WASHER WHIRLPOOL WTW5000DW2 "Found error f0e2 over suds advise customer to only use two tablespoon of detergent cause basket don’t fill all the way to the top also can only load unit with 7 to 8 regular large towels otherwise they will exceed the maximum capacity of load and can throw of computer or wearing tear gearcase ,opt test ok ran calibration and auto test pass also did not found no leak did found washer in flood mode correct issue opt test ok"
Jason N.
REFRIGERATOR FRIGIDAIRE PHSC39EESS5 "Cc unit not coolingCustomer stated it started to get warm this morning. Found temps in ff at 62, 6 in freezer. Compressor not running. Checked voltage in to inverter, good at 122v, signal voltage from main board 3.7v. Ohmed out compressor pins, all approx 7.5 ohms. Unplugged unit, plugged back in. Compressor kicked over and started. Unit is now cooling. Advised customer to monitor as this could still be an inverter board issue."
Corina B.
WASHER WHIRLPOOL WFW8620HC2 "Replaced the control, duct, wire harness. F3e5 still came up. Called t/l Brian, told t/l there is Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. tape over the sensor connections without the sensor. Took pictures."
Gabriel P.
WASHER WHIRLPOOL WTW4816FW2 "Shocks are good the movement of basket is normal the basket is hold by spring shocks explain manager,opt test ok"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Found air leak steam gasket use vaseline on corner and melt all frost ice buildup,opt test ok"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRSA71CIHN "Unit was on demo mode correct issue,opt test ok temp start it dropping"
Jeff M.
DRYER AMANA NED7200TW Installed new part unit op tested good ; used 1 SHIPPING (shipping and handling) from stock
Jeff M.
WALL OVEN KITCHENAID KEBS277SSS03 Installed new part unit op tested good ; used 1 SHIPPING (shipping and handling) from stock
Joe O.
WASHER WHIRLPOOL WTW5000DW2 Cc: odorCould not smell any odor. Ran auto test. Could not duplicate a smell. Checked tub found no build up. Customer has drain pan under unit. Advised if the trap for that drain is drying out it could cause an odor that would smell like it is coming from the unit. Op test ok
Jason N.
WASHER MAYTAG MVWC565FW1 "Cc unit won’t unlock sometimes after cyclesCustomer showed pop to show it’s still in warranty Customer states it will sometimes not unlock after consecutive cycles, has to unplug to get lock to release. Called wp techline, Ed, stated unit should be on dedicated circuit, right now washer is on shared outlet with gas dryer. Also check the optics on shifter may not be seeing tub as stopped and letting lid unlock. Replaced shifter using truck stock. ; used 1 W10913953 (ACTUATOR) from stock"
Jason N.
WASHER WHIRLPOOL WTW7000DW4 "Cc unit stops in cycle and codesRan diagnostics, confirmed f6e3 for acu cannot hear UI. Replaced control and console using customer supplied pre Id parts. Ran auto test and calibration. Op test good."
Arthur V.
REFRIGERATOR WHIRLPOOL WRF560SMYH02 "Found damper making noise and needs replaced. ; ordrng 1 WPW10257451 (damper), used 1 SHIPPING (shipping and handling) from stock"
David R.
REFRIGERATOR WHIRLPOOL MFI2568AEW Replaced parts. Tested. icemaker called for water. Op test ok.
Joe O.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Cc: not turning onFound unit is not receiving any power. Checked breaker box. No breaker tripped. Could not locate which breaker goes to unit(not labeled). Applied power to unit. Unit started. Is functioning as designed. Advised customer she needs an electrician. Op test ok
Gabriel P.
REFRIGERATOR MAYTAG MFI2570FEZ07 "Found ice sham on tray correct issue dispense cube ice pass,opt test ok"
Jeff M.
RANGE KITCHENAID KSGG700EBS1 GFI was tripped unit op tested good
Joe O.
WASHER WHIRLPOOL WFW5620HW0 "Cc: leaking from bottomChecked under unit, could not find any water marks. Ran quick test, ran normal wash, ran drain and spin with extra rinse. Could not duplicate leak. Placed water mat under unit. Op test ok"
David R.
WASHER WHIRLPOOL WFW8620HC2 See other techs notes.*** I have control board to return.; saved tckt
David R.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replaced part and hose. Tested. All components good. Advised customer of using rinse aid and high temp wash/heat dry for best results. Op test ok
Jeff M.
REFRIGERATOR WHIRLPOOL GSS30C6EYF00 The fridge was in fact on fire. The wires that run through the freezer door down the hinge and plug-in to the Molex plug underneath the refrigerator at the bend just passed the hinge is where the wires wore through and caught fire needs a new door. Part is discontinued ; ordrng 1 W10369953 (SS DOOR )
Jason N.
DRYER WHIRLPOOL WED7500GC0 Installed dry door latch and catch. Door op test good.
Gabriel P.
WASHER WHIRLPOOL WTW7000DW3 Replace all parts opt test ok
Gabriel P.
WASHER AMANA NTW4516FW1 "Found latch defective,replace ran calibration and auto test pass,opt test ok"
David R.
DISHWASHER MAYTAG MDB8959SBS2 "Cc top rack. Top racks falling apart. Everything else looks good. Ordering racks; ordrng 1 W11259785 (track) and 1 W11259786 (track), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
DISHWASHER MAYTAG MDB8959SBB2 "Cc unit not powering on Confirmed no operation, checked power to control board, good at 126v. Unit needs control, had misc. stock control on truck, replaced. Unit now powers on, but keypad is unresponsive, cust stated that is how it was before, and unit would work intermittently. Called techline, JK, run keypad test, unplug and see if control starts drain. Did not, control only beeping. Suggested at this point to replace keypad as well, since that was the original issue before the control was the keypad. Ordering keypad and control.; ordrng 1 W10595568 (cntrl-elec16389) and 1 WPW10475779 (panel-cntl15902), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
WASHER WHIRLPOOL WFW9500TW03 "Cc: f28 errorEntered diagnostics, found error code f28(serial communication error between ccu and mcu). Ran test cycle. Unit would not start. Cycle. Tested power to mcu it is receiving proper power. Needs mcuAdvised customer the mcu may have also damaged the ccu.Customer does not want to repair at this time"
Jeff M.
DISHWASHER MAYTAG MDB4949SHZ0 Installed new part unit op tested good
David R.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Leveled unit, gave information about cardboard suppose to be under unit for circulation purposes. Op test ok"
David R.
WASHER MAYTAG MVWB765FW3 "Cc of noise. Put into diagnostics, found noise coming from gearcase. Ordering gearcase ; ordrng 1 W11393685 (GEARCASE)"
Dan H.
REFRIGERATOR KITCHENAID KRFC704FPS01 "Installed new control, op test good"
Dan H.
WASHER WHIRLPOOL WTW4816FW2 "Installed new drain pump , op test good"
Dan H.
WASHER MAYTAG MVWX550XW2 "Customer complaint that unit is not starting, ran diagnostics no error codes found, started normal wash cycle, lid locked, unit filled and began agitating, had customer start normal wash cycle, lid locked, unit filled, unit is operating as designed"
Corina B.
DISHWASHER KITCHENAID KUDC10FXSS1 "CC that the dishwasher is not cleaning well. Ran diag 7-1 no heat, 6-6 cool water, 6-4 float switch open, 3-3 suds/air in pump. Ohmed out the heater, good. Found the wires at the control are burnt. Will need a new control, wire harness and door seal. Will need to clean the chopper blade out when returning."
Arthur V.
REFRIGERATOR WHIRLPOOL EB9SHKXVQ01 Upon arrival unit fresh food set at 1. Customer confused where setting should be set at to increase temp in fresh food. Temps good in freezer and fresh food. Damper opening and closing properly. Customer to monitor and call back if temp issues continue. ; used 1 SENIORDISCOUNT (senior discount) from stock
Arthur V.
WASHER MAYTAG MVWX655DW1 Found hub worn. Found oil leaking from gearcase shaft. Gearcase making alit on noise. Needs gearcase and hub. Customer to replace unit.
Brian M.
N/A N/A KSSS42QDW00 Cc unit no seeming like it’s cold enough in freezer section Found temps to be around 10 in freezer 38 in fridge Found condenser coils to be covered in dust Cleaned coils but was not able to clean all off it due to small areas I could not get an attachment in Advised it may take 48 hours for things to adjust OP TEST OK
Brian M.
WALL OVEN WHIRLPOOL KODE500ESS04 Customer showed pop took pic Cc temps are off Ran test bake to 350 found unit to be 3 degrees higher than set point which is normal Ran test bake to 425 found unit to be 2 degrees higher At this time I can not duplicate an issueUnit is functioning as designed Advised on letting unit preheat an additional 10 min before adding food for best results
Corina B.
DRYER AMANA NED4655EW1 Found timer not advancing. Replaced the timer. Turned dryer on timed down. Optest ok.
Gabriel P.
WASHER MAYTAG MVWB835DW4 "Spanner strip on shafts will need part listed,scheduling need double labor and second technician ; ordrng 1 W10754448 (clutch) and 1 W10810403 (lid lock assy) and 1 W10811956 (drum assy) and 1 W10811960 (spin basket) and 1 W10909670 (nut-spaner) and 1 W11219115 (TUB)"
Dan H.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Customer complaint that doors are uneven, leveled doors to the best that they are able to be, op test good"
Brian M.
DRYER MAYTAG MGD7100DC1 "Cc that unit isn’t drying in correct time Found error for low air flow Customer has a vent booster found vent booster not turning on, found instructions on how to reset booster and is now working OP TEST OK"
Dan H.
RANGE KITCHENAID KFGG500ESS2 "Customer complaint that self clean is not cleaning, started self clean, burner lit, oven cavity heated up to 289 degrees , unit is operating as designed, called whirlpool techline spoke to Brian, said self clean doesn’t mean it cleans its self, you may have to run multiple clean cycles.
Arthur V.
WASHER FRIGIDAIRE FWT645RHS0 Found rear bearing very loud. Needs outer tub and inner spin basket. CUST does not want repaired
Arthur V.
REFRIGERATOR WHIRLPOOL ED5FHAXVS Trimmed existing bracket by removing tabs at the top that were interfering with the tab that activates the ice switch. Unit op test good.
Corina B.
DRYER WHIRLPOOL WED7500GW0 "Replaced the catch and strike. Started a cycled with towels. Door does not cust showed pop, sent pic open. Optest ok."
Dan H.
WASHER WHIRLPOOL WTW7000DW3 "Installed new control, op test good"
Brian M.
RANGE WHIRLPOOL WEG750H0HZ0 Cc unit not responding to touches Found UI not responding Replaced UI Ran test OP TEST OK
Brian M.
WASHER MAYTAG MVWX655DW1 Cc unit not spinning outFound tub hub damaged Replaced using truck stock Ran auto test and calibration OP TEST OK ; used 1 W10528947 (HUB) from stock
Brian M.
REFRIGERATOR KITCHENAID KSSC48FMS00 "Cc door just swings open Found bottom hinge missing pin that hold door open Needs bottom hinge replaced ; ordrng 1 2302879 (hinge,bottom fzr4759), used 1 SHIPPING (shipping and handling) from stock"
Arthur V.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Found evap fan motor vibrating badly. Needs motor and blade ; ordrng 1 WP67006337 (blade- fan) and 1 WPW10276647 (motor-evap)
Joe O.
WINE COOLER WHIRLPOOL WUW35X24DS01 "Recovered refrigerant, installed listed parts. Put unit into 28 inch vac for 15 mins, recharged with 2.65oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok. ; used 1 TJAF1200 (STUB), 2 W10895716 (COUPLER), 1 W10895738 ( COUPLER), 1 W10895750 (COUPLER), 1 W10896678 (COUPLER), and 1 W10896689 (COUPLER) from stock"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Replace all parts listed,opt test ok"
Jason N.
REFRIGERATOR WHIRLPOOL WRF767SDEM00 "Cc customer finding small pools of water around bottom of unitCustomer has been unable to identify a source of where the water is coming from. It’s very random. Checked freezer for ice over. Freezer clear. Checked water source line, and connections on inlet valve. All checked good, floor is dry and dusty behind and under unit. Could not find origin point to duplicate a leak from unit at this time. Set down water mitigation mats around unit, advised customer to monitor."
Corina B.
REFRIGERATOR KITCHENAID KRMF706ESS01 "CC that the ice maker is not working and the lights are blinking. Ff 37* Fz 5*. Unplugged the deli control, lights still are blinking. Ran diag step 56 no codes, 57 cycled, then 45 filled. Unplugged the control, lights came back on. Will need a new control and valve. ; ordrng 1 W10804160 (cntrl-elec) and 1 WPW10341329 (water valve assy)"
Gabriel P.
RANGE MAYTAG MET8775XS01 Check both thermostat fuses for ohm pass check heating element for ohm pass check for 1100 ohm on sensor probe pass check for 240 on outlet pass preheat both ovens on 400 degrees then waited for 10 minutes after preheat read 406 pass is ok to be over a little can’t find and issue is working as design
Dan H.
WASHER WHIRLPOOL MVWC465HW2 "Installed new tub, op test good"
Dan H.
WASHER WHIRLPOOL WTW5000DW1 "Wash plate is seized onto gearcase shaft, unit needs new tub, basket, and washplate; ordrng 1 W10752283 (washplate) and 1 W10752719 (basket) and 1 W11219115 (TUB) and 1 WPW10215093 (clean out filter)"
Brian M.
WASHER WHIRLPOOL MLE2000AYW Cc of smell Took back panel off and inspected belt on washer No issue found Inspected dryer belt no issue found Ran test cycle in washer OP TEST OK Ran test on dryer OP TEST OK Could not duplicate smell
Brian M.
WASHER MAYTAG MHW6630HW0 Installed dispenser Ran several auto test could not see a leak OP TEST OK
Arthur V.
DISHWASHER MAYTAG WDT750SAHZ0 Found drain pump just humming then took off. Needs drain pump. ; used 1 W10876537 (PUMP-DRAIN) from stock
Corina B.
WASHER MAYTAG MVWB865GW1 Replaced the agitator and screw. Ran a calibration. Optest ok.
Jason N.
REFRIGERATOR KITCHENAID KBSN608ESS01 "Cc unit freezer lights not working 24 mo warranty on built in unitsFound all freezer lights dim, found the one that was out, used truck stock light to verify. Checks good, all lights function. Unit needs freezer light module. ; ordrng 1 W10908166 (module)"
Jason N.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Cc unit freezer not cold enough and noiseConfirmed noise, evap cover and evap frosted over. Fan Blade hitting ice. Ran bimetal test 6, reading open, could not run force defrost. Steamed evap and freezer clear. Unit needs defrost bimetal/freezer evap harness.; ordrng 1 W11032800 (motor-evap)"
David R.
REFRIGERATOR AMANA ASI2575GRS02 Cc of temp. Had own thermometer. Customer was mistaken Celsius side inside of Fahrenheit. Temp is correct at 38*. Unit is good. Op test ok.
Joe O.
WASHER MAYTAG MVWB765FW3 "Cc: intermittently not allowing selections, lid not always lockingFound control intermittently stops allowing selections. Found lid would not lock. Entered diagnostics, found no stored error codes. Ran auto test and calibration. Unit is not failing in diagnostics. Needs control and ui; ordrng 1 W11135391 (console) and 1 W11195970 (cntrl-elec)"
Brian M.
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Cc of noise Found noise comping from vibration of compressor Repositioned tubing and noise stopped OP TEST OK
David R.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Cc of frost/ice building up building drawers in FF section. Found that thermistor is open, no fan is running. Looked and found cover is and not broken. Accidentally broke cover piece, no charge. Ordering parts.; ordrng 1 W11033168 (harns-wire, FAN) and 1 W11190819 (cover ) and 1 WPW10389152 (support), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
RANGE AMANA AER6303MFS2 "Customer complaint right front element does not boil water and oven temperature is too low, started bake for 450 degrees, start right front element on high with pot of water, water boiled, oven temperature after preheat at 420 degrees , adjusted temperature offset up 30 degrees, op test good"
Corina B.
REFRIGERATOR WHIRLPOOL ED2KHAXVT01 "CC that the u it does not make ice all the time. Found the optic board has failed. The light will b,ink for 2 seconds and off for a second. When the flap is closed or open. Will need a new control. ; used 1 SENIORDISCOUNT (senior discount) from stock"
Arthur V.
REFRIGERATOR WHIRLPOOL WRF560SMYM04 Found unit not defrosting. Found unit needs control and evap thermister. Left unit off to defrost advised customer. ; ordrng 1 W11035836 (cntrl-elec) and 1 WPW10383615 (thermistor)
Corina B.
WASHER WHIRLPOOL WET3300XQ1 CC that the lid does not stay up. Found the hinges came out of place. Adjusted the hinges. Optest ok
Jeff M.
RANGE WHIRLPOOL WFG525S0JS0 Installed new part unit op tested good
Jason N.
DISHWASHER GE GDT580SMF6ES "Customer has been working fine since last visit out.Installed power pigtail using customer supplied part. Unit powers on, op test good."
David R.
WASHER MAYTAG MVWX655DW1 "Replaced parts, tested. Op test ok"
Jeff M.
WASHER WHIRLPOOL LBR5133AW0 The units agitators dogs are stripped needs replaced ; ordrng 1 80040 (agitator dogs)
Jason N.
DISHWASHER MAYTAG MDB4949SHZ0 "Cc unit not drying Customer stated he has sitting water on top of items on top rack and sometimes items not dry on any rack. Ran diagnostics, no codes, let run through cycle, heater turned on. Unit operation normal. Advised customer certain items will not dry such as plastics, certain ceramic. Advised customer to ensure high temps wash and or sanitize together with high temp dry option. Always use rinse aid for best drying performance. Standing water on tops of cups and or concave items is normal."
Corina B.
RANGE KENMORE 790.926813 The burner connections for the spaid terminal from the old to the new are smaller. There are not an adapter wires for the new burner. Will need to re order the element. ; ordrng 1 316555800 (element)
Jeff M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 The icemaker had a block in it. Customer does not frequently use her ice. I recommended once a month for her to dump the ice bin so It can start fresh. Unit tested good.
Dan H.
WASHER MAYTAG MVWC565FW1 "Customer complaint that leveling leg fell out, reinstalled leveling leg, level unit op test good"
Jason N.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Cc unit filter light will not reset. Checked filter presence switch in housing, switch good, no power in to switch, should have 115v per tech sheet. Power in comes from main board, verified no power from board to switch. Ordering main board also UI. ; ordrng 1 W10843055 (cntrl-elec) and 1 W11330931 (UI)"
Arthur V.
WASHER WHIRLPOOL WTW8500DC4 Found unit getting a f6e3 error. Miss communication between control and ui Checked power checks good. Properly grounded and polarized. ; ordrng 1 W11095624 (console) and 1 W11182869 (cntrl-elec)
Corey L.
WASHER MAYTAG MVWC465HW2 "Customer complaint clothes are too wet, customer using bulky with normal clothing with 2 rinses, clothes are damp as usual at end of cycle, advised customer to contact Maytag customer support for loading tips, gave 800# from Maytag.com, customer performed drain and spin cycle, customer concerned about excessive shaking, advised this is normal operation to see top part moving as unit is hanging from suspension rods, clothes could be moved around to help balance cloths and reduce shaking, unit is operating as designed."
Corey L.
MICROWAVE WHIRLPOOL WMH31017HW "Customer complaint light does not come on and does not heat, interlocks failed, replaced with ts, op test good; used 1 W11244490 (INTERLOCK SW KIT) from stock"
Gabriel P.
DISHWASHER GE GDF520PSF2SS Started diagnostic and turn element on for two minutes on diagnostic did not turn on also ran test a no heat ohm out elements it has continuity will need control with element also customer will not fix
Gabriel P.
DRYER MAYTAG MEDX655DW1 Burn by the vent inside dryer is normal that’s where all the heat comes out off opt test ok
Jason N.
RANGE KITCHENAID KEDH207BAL2 "Cc unit oven not working and code f2Customer stated display read f2 for a few days then went away, but now it comes back on when she’s trying to start the oven. Ran bake test, confirmed f2 error for failed touchpad assembly. Unit needs touchpad control panel. Part (3181703) is nla. Called landlord to inform, could not reach, left message."
Brian M.
REFRIGERATOR MAYTAG MFX2876DRE00 Installed icemaker Ran test harvest OP TEST OK ; used 1 SHIPPING (shipping and handling) from stock
Brian M.
RANGE WHIRLPOOL WFG320M0BB2 Found control damaged due to mouse poop Cleaned up insulation and installed control Inspected wiring could not see any kind of damage to wires Ran test bake to 350OP TEST OK
Jason N.
DRYER MAYTAG CGM2941TQ1 "Installed ignitor and gas coils again using truck stock, ran dryer test, watched 4 cycles, good flame each time. If issue continues will most likely need burner assembly 279536. ; used 1 279834 (COIL) from stock"
Dan H.
DRYER KENMORE 110.6140231 "Installed new motor pulley and rollers, op test good"
Gabriel P.
RANGE WHIRLPOOL gmc305pdb6 Found bake and broil element turning on without pressing bake or broil ordering control the relay stuck ; ordrng 1 WP4456048 (cntrl-elec) and 1 WP8300409 (panl-cntrl)
Gabriel P.
WASHER WHIRLPOOL WTW5000DW3 "Unit was not leaking the tub next to unit had a small crack so when washer drain the water to the tub it started leaking underneath also show customer how to use unit proper and how much to load it,opt test ok no issue"
Jason N.
WASHER MAYTAG MVWB865GW0 "Cc unit not spinning water outRan diagnostics, no codes stored. Ran operational test on drain pump and spin tests. All functions normal. Unit operating as designed, no issues found at this time."
Brian M.
RANGE KENMORE 790.461293 Cc of no bake Found wire for bake element burnt off the connection no other damage found Replaced spade connector on element Ran test bake to 350 OP TEST OK
David R.
ICEMAKER WHIRLPOOL GI15NDXZS0 "Customer met me outside, didn’t even leave truck. Said power went out, and when resetting power to everything, unit is working correctly. ; saved tckt"
Dan H.
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer complaint that unit leaks from bottom of door, found unit leaning forward, adjusted legs so that unit leans back, no leaks, op test good"
Jeff M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Icemaker is not needed customer said that she sent it back. Unit just needs an ice bin. Cust can install ; ordrng 1 W11185686 (ice-contnr), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Installed 1 way connector one at door and one on tank Leveled right side door OP TEST OK
Gabriel P.
DRYER MAYTAG MGDB835DW3 "Pulley bearing chewing up giving estimate he will fix,opt test ok ; used 1 4392067 (DRYER REPAIR KIT), and 1 SENIORDISCOUNT (senior discount) from stock"
Dan H.
DRYER SAMSUNG DV36J4000EW/A3 "Customer complaint of high pitched whining noise, confirmed, unit needs new idler pulley, installed new pulley, op test good ; used 1 DC93-00634A (IDLER PULLEY) from stock"
Gabriel P.
WASHER MAYTAG MVWX655DW1 Found error f0e5 off balance load and also found gearcase leaking oil giving estimate customer will not fix
Dan H.
WASHER MAYTAG MVWB835DW0 "Installed new wash plate , op test good"
Dan H.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Customer complaint that unit is not cooling, fresh food section temperature at 66 degrees , freezer section temperature at 69 degrees, evaporator fan is running, no frost pattern on evaporator, condenser fan is running, compressor is making a very loud buzzing sound, unit needs new compressor ; ordrng 1 WPW10507886 (compressor)"
Brian M.
REFRIGERATOR WHIRLPOOL WRF989SDAW00 Cc of no cool Hooked up gauges found unit in 10 inch vac Found ff evap covered in dye Needs ff evap and dye dryer ; ordrng 1 W10917531 (evaporator) and 1 WPW10143759 (dryer)
Dan H.
DISHWASHER KITCHENAID KUDC10FXSS5 "Customer complaint all leds were lit up, customer turned power off to unit and back on, nothing working now, confirmed, unit has 120vac to control, stuck key test shows control is good, called whirlpool techline spoke to jk, said to replace the keypad; ordrng 1 WPW10481130 (panel-cntl)"
Joe O.
REFRIGERATOR KITCHENAID KRMF706ESS01 Installed harness. Op test ok
Gabriel P.
WASHER MAYTAG MHW3505FW1 Found and part that had a pin hole leaking water ordering the hose to bellow also put 7 large towels ran rinse and spin then squeeze towels no water came out show customer she said that it feel alot damper then before I believe is normal but she would like a second opinion from Corina ; ordrng 1 WPW10239966 (hose)
Jeff M.
WALL OVEN FRIGIDAIRE FFGW2415QSB Igniter was weak not allowing the unit to ignite in a timely manner replace the igniter from truck stock unit tested good; used 1 12400035 (IGNITER) from stock
Jeff M.
WASHER KITCHENAID KUDS30IXBL4 Installed new part unit op tested good ; used 1 SHIPPING (shipping and handling) from stock
Brian M.
OTR MICROWAVE WHIRLPOOL WMH31017HW2 Cc of grinding noise when cooking Found noise coming from turntable motor Needs turntable and support ; ordrng 1 W10642989 (motor-turn) and 1 W11245707 (support)
David R.
DISHWASHER KITCHENAID KDTE704DSS0 Replaced adjusters. Tested. Op test ok
Joe O.
WASHER FRIGIDAIRE FAFW4221LW0 "Cc: stuck at 8 mins and barely spinning, then took off in high speed spin and he couldn’t cancel it, once complete the door would not opencustomer stated he was not able to cancel when unit was in a high speed spin, and doesn’t know how it stopped. no stored error codes. Ran drain and spin. Unit entered high spin, unit is draining. time did not get stuck. Cycle was able to be canceled. Advised customer he has wait for the door to unlock before he can open the unit. Ran another drain and spin. Advised customer time displayed is an estimated time to the end of the cycle. Unit functioning as designed. Op test ok"
David R.
WASHER MAYTAG MVWX655DW1 "Cc of vibration/moving, was washing blankets/sheets, unit not leveled. F0E5 off balance load. Ran test diagnostics, good. Suspension rods test good. Relayed the different sounds unit makes to customer. Showed owners manual of different cycles to be used for different items. Also the placement of items matters, do not cover middle washplate. If clothes are bunched up, pause unit and rearrange items. Ran test mode and calibration. No noise. Leveled unit. Op test ok"
Corina B.
DISHWASHER AMANA ADB1100AWW5 CC that the unit will not drain. Found the drain hose is block with debris. Will need a new drain hose. Replaced the drain hose from surplus truck stock. Started a cycle and drained. Optest ok; used 1 8269144A (DRAIN HOSE 1544) from stock
Arthur V.
RANGE MAYTAG MGR6600FZ1 Applied bubble solution to fittings Started oven to 350. No indication of any leaks. Opened all burners no leaks. No gas smell no bubbles indicating a leak. Spark ignition can sometimes cause a brief gas smell upon ignition and is normal. Called safety and discussed my findings. Customer did have a grate covered with foil. I advised customer to remove foil as it interferes with air flow. See pic.
Jeff M.
REFRIGERATOR KITCHENAID KRFF507ESS00 Installed new part unit op tested good
Corina B.
DISHWASHER GE PDT825SSJ4SS "CC that the unit is leaking. Found the outside trim bent causing the door not closing. Will need a trim kit; ordrng 1 WD08X20199 (trim tub) and 1 WD08X20201 (trim tub), used 1 SHIPPING (shipping and handling) from stock"
David R.
WALL OVEN JENN-AIR JGRP436WP01 "Replaced parts, tested. Op test ok."
Jeff M.
REFRIGERATOR MAYTAG MRT118FFFH04 call tech line he had me check the thermistor this the sensor is out of range.; ordrng 1 WPW10384183 (thermistor)
Corina B.
WASHER KENMORE 110.2800201 CC that the lid lock is flashing and sounds loud in a spin. Found the bearings are worn. Will need a new gearcase.
Joe O.
WASHER AMANA NTW4516FW3 Installed control. Ran auto test and calibration. Op test ok
Arthur V.
DISHWASHER MAYTAG MDB8959SFZ4 Found all spray arms full of stuff. Noise coming from wash motor. Needs all three spray arms and motor sump assy ; ordrng 1 W10803178 (arm-spray) and 1 WPW10327455 (spray arm upper) and 1 WPW10591570 (pump&motor) and 1 WPW10605345 (arm-spray)
Corina B.
WALL OVEN FRIGIDAIRE FGEW3065KBB Replaced the the bake element. Heated oven to 350*. Optest ok; used 1 SHIPPING (shipping and handling) from stock
Corey L.
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 "Customer complaint fridge is still freezing things on any shelf, temps ranged from 31 to 35 in ff set at 38, frz -1, thermistor in range, program code is correct, damper operating but noisy, replaced damper with part sent, damper may not close as tight as before, adjusted temp to 40 in ff"
Joe O.
RANGE WHIRLPOOL WFG550S0HV1 Installed spark module. Tested burners. Op test ok
Joe O.
RANGE WHIRLPOOL WEG745H0FS0 "Cc: when trying to set time or temp the display shuts downUnit will not allow selections on the ui without shutting off. Could not enter diagnostics. Cycled power to unit. Still not allowing selections. Needs control, display and overlay; ordrng 1 W10728523 (swtch-memb) and 1 W10885069 (cntrl-elec) and 1 W11122852 (cntrl-elec)"
Arthur V.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced wheel assy. Unit not installed properly. Screwed and nutted in. After replacing customer to reinstall unit. Op test good. Took damper and control for return.
David R.
DISHWASHER MAYTAG MDB4651AWS Cc not draining. Removed debris from drain hose. Nothing in pump. Tested normal operation and diagnostics. All components working. Op test ok
David R.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Replaced liner kit, took picture of crack before applying. Indented crack and slanted at angle. Repaired crack as much as possible. Every time it is tapped up, it looks good. But removing the tape the liner is an open crack it opens back up. Customer wants a different tech to come out and try.; ordrng 1 8201700 (repair kit)"
Jeff M.
KITCHEN WHIRLPOOL KDTE334GPS0 Junction box was all melted I cut back the wires I recommended for them to go out and buy a power cord that’s actually suitable for a dishwasher. Unit tested good should test good
Dan H.
REFRIGERATOR WHIRLPOOL WRS321SDHV01 "Customer complaint that unit is not making ice and leaking in freezer section , found fill cup frozen, cleared, op test good"
Jason N.
DISHWASHER MAYTAG MDB7749SBM0 "Cc unit not draining properly.Ran diagnostics, found codes 10-1 for dispense electrical issue, 2-1 for stuck key. Ran wash test then cancel drain, drain slightly slower then normal. Pulled filter cover and checked chopper blade screen. Some debris stuck in screen. Removed and reassembled. Retested wash then drain. Unit draining completely and properly. Op test good."
Corey L.
WASHER MAYTAG MVWX655DW1 "Customer complaint washer dispenser leaving softener and left water in after trying without softener, customer cleaned dispenser for tech, this was most likely the issue, there was some fraying of plastic in port of softener area, ordering dispenser drawer, **customer to install part**; ordrng 1 W11127356 (drawer)"
Jeff M.
DRYER KENMORE 110.659224 Thermal fuse was open replaced with truck stock unit tested good; used 1 3392519
Corey L.
WASHER WHIRLPOOL WTW5000DW3 "Customer complaint washer not draining water then didn’t spin or complete cycles, found f8e1 long fill no fill, found drain hose attached to T underneath sink next to it, removed from T hung over sink and started quick wash, unit filled and advanced to wash, calibrated unit"
Corey L.
REFRIGERATOR KITCHENAID KRFC704FPS00 "Customer complaint frz makes a scratching type noise when opening, piece of plastic customer found was half of the stopper for the top drawer in frz unrelated, found some sticky ness on corner of door sticking to kick plate after sitting closed pulling and snapping it against body of the unit"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF757SDHV00 When I took led bulb out from freezer to replace it notice the wire that are inside insulation was not connected to the connector at that point it can’t get repair calling whirlpool tech line spoke to Brian, he said not repairable
Jeff M.
WASHER MAYTAG MVWC565FW1 Installed new part unit op tested good
Arthur V.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Found cubes bonding together jamming ice in bucket. Called techline talked to Richard. Richard stated after new icemaker installed and that didnt work then customer needs a pressure reducing valve Reschedule at customer request Customer aware fridge may sit a little farther out after install. (Adds 2 inches); ordrng 1 W10786952 (valve)
Jason N.
REFRIGERATOR KENMORE 253.692447 "Cc unit making noises and tripping gfci outlet.Customer stated making squeaking noises and ticking and it will trip her gfci outlet randomly. Advised customer that manufactures do not recommend plugging a unit into a gfci outlet due to possible EMI. Unit compressor and fans running, no abnormal noises at this time. Turned unit off, let rest, turned back on. Compressor and fans came back up, again no abnormal sounds. Gfci staying on the whole time. Advised customer that in a defrost cycle she may her something similar to squeaking and ticking or hissing. Unit operation normal at this time."
Corina B.
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced the ice chute. Optest ok.
Brian M.
WASHER MAYTAG MHW6630HC0 Ran several test cycle with no issue Valves are functioning correctly Called and spoke to whirlpool had be double check some things like the drain hose and that there is no blockage in the hoses but there is no known issue and at this time there is no known fix. Advised customer that it may happen again and to reach out to whirlpool
Brian M.
DRYER MAYTAG MDE7658BYW Installed timer Ran test cycle OP TEST OK ; used 1 SHIPPING (shipping and handling) from stock
Jeff M.
REFRIGERATOR WHIRLPOOL WRS571CIHB01 Icemaker is not working I did not find any broken wires icemaker is receiving power needs a new icemaker; ordrng 1 W10873791 (icemaker)
Brian M.
DRYER MAYTAG MDE7658BYW Installed timer Ran test cycle OP TEST OK ; used 1 SHIPPING (shipping and handling) from stock
Corey L.
DRYER MAYTAG MEDB700BW0 "Customer complaint dryer taking too long to dry, unit is heating and has good airflow, customer has angled style wall vent outside with an aluminum damper that is bent, run is 30+ feet and also connected with another vent from upstairs dryer, advised replacing damper and shortening run, also advised customer to monitor washer performance clothes could be more wet than normal creating longer dry times"
Jeff M.
REFRIGERATOR GE PYE23KSDCSS Units not cooling the machine was not plugged in I was not able to actively make a diagnosis. Recommend for her to plug it in call us back
Dan H.
REFRIGERATOR FRIGIDAIRE FFHS2322MSGA "Recovered refrigerant, installed compressor and filter drier, brought system into a vacuum, system would not enter vacuum, found crack in suction line just inside cabinet, unit cannot be repaired; used 1 WPW10143759 (DRIER) from stock"
Corina B.
DISHWASHER KITCHENAID KDTE104DSS1 CC that the unit does not work. Checked the power at the control for the pump and motor 120 volts. Will need a pump and motor. Replaced the pump and motor from t/s. Ran a calibration. Optest ok. ; used 1 WPW10605057 (PUMP AND MOTOR ASSY) from stock