Service History 595 | Freds Appliance

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS3

Near Wickliffe, OH 44092

Jason N

Job Details: 01/07/2022

Installed console control. Ran wash test. All functions normal. Op test good.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Chardon, OH 44024

Brian M

Job Details: 01/07/2022

Cc of noise Found washplate damaged tub hub damaged and gearcase loud Needs washplate tub hub belt gearcase and clutch kit ; ordrng 1 W10752283 (washplate) and 1 W10528947 (drive hub kit) and 1 W11454734 (Gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Mentor, OH 44060

Jason N

Job Details: 01/07/2022

"Cc unit needs console replaced, top peeling up.Replaced console using customer supplied pre Id part. Tested console functions. Op test good."

We serviced a

WHIRLPOOL DRYER

Model WED5200VQ1

Near South Euclid, OH 44121

Brian M

Job Details: 01/07/2022

"Cc unit not heating Found thermal cut off open and heater open Replaced using truck stock op test no goodFound timer open Needs timer ; ordrng 1 WPW10185982 (timer), used 1 279838 (ELEMENT), 1 279816 (CUTOFF), and 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Shaker Heights, OH 44122

Brian M

Job Details: 01/07/2022

Cc leds out Replaced using back truck stock OP Test Ok ; used 2 W11462342 (Led silver) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS

Near Solon, OH 44139

Brian M

Job Details: 01/07/2022

Cc that deli drawer will not close all the way all the time Found the closer slide out of place fixed closer OP Test Ok

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Grafton, OH 44044

Angel

Job Details: 01/07/2022

Cc that unit was not cooling. Verified pressures and unplugged was at 10inch vacuum and zero on high side. Turned on and went into a 28inch and 70 psi on high side. Checked for leak with nitrogen and found leak on the lock ring on drier filter replaced with new drier filter put unit into a vacuum and recharged with 6.0oz of r134a explained to customer to monitor for now and give it 24hrs for proper cooling. Opt test ok.

We serviced a

GE DRYER

Model DCVH515EF0WW

Near Mentor, OH 44060

Jason N

Job Details: 01/07/2022

"Did not install belt and pulley. Upon disassembly of unit, found upper bearing drum assembly destroyed by drum wearing it down. Unit will need upper bearing assembly replaced. Quoted customer for additional part. ; ordrng 1 WE49X21874 (Top bearing)"

We serviced a

WHIRLPOOL DRYER

Model WGD7300DW0

Near Concord Township, OH 44077

Jason N

Job Details: 01/07/2022

"Cc unit making squealing noise when tumblingRan dryer op test, confirmed unit squealing. Pulled unit apart, found drum rollers sticky and seized. Unit needs dryer repair kit. Used truck stock repair kit. Ran dryer op test, no abnormal sounds heard. Op test good. ; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Euclid, OH 44123

Corina H

Job Details: 01/07/2022

"CC that the unit is not heating. Confirmed. Checked the terminal block, good. Checked the fuses, food. Check the motor, open. Will need a new motor and wheel. ; ordrng 1 279827 (Motor) and 1 WP694089 (Wheel)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Mentor, OH 44060

Jason N

Job Details: 01/07/2022

"Cc unit making clicking sound when spinning and drum seems looseRan diagnostics test, no abnormal sounds heard. Advised customer drum is designed to be free moving. Ran spin and drain test using clothing load. Did not hear any abnormal sounds at this time, customer stated she also did not hear the sound. Could not duplicate issue at this time. Unit is working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Westlake, OH 44145

Angel

Job Details: 01/07/2022

Cc that unit is leaking on the side of the tub. Verified and found that tub is dented on right hand side on back corner will need new tub. Customer said they will call home depot because they do not want something refurbished they want a brand new one for the money they paid for it explained to her that i will Still order part in case home depot says no. She said ok if anything she will give us a call. Office to reschedule part out of stock.; ordrng 1 W11409866 (Tub)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Cleveland Heights, OH 44118

Manny

Job Details: 01/07/2022

"Cc unit still leaking, removed door panel and ran normal cycle. Noticed unit slightly lower on left side and causing door no to seal all the and water underneath door seal running to the left. Leveled unit and ran normal cycle for 30 mins, no leaks, asked customer how soon the unit starts leaking after starting a cycle, she said no too long replaced door after 30 mins with no leaks opt test ok advise customer to monitor the unit and if there is any leaks to give us a call. Left unit finishing the cycle I was running. So customer can verify unit is no leaking."

We serviced a

JENN-AIR RANGE

Model JDS8850CDS02

Near University Heights, OH 44118

Manny

Job Details: 01/07/2022

"Drilled out all burner screw broke 7 drill bits trying to drilled them out took me 2 hours to get them out, replaced all orifice holders and surface igniter for RF , FL igniter is too short for the dual burner contact BJ he recommended reordering dual igniter. Reordering dual igniter for FL burner. Customer wants to be added to cancellation list.; ordrng 1 WP74009336 (Dual igniter)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Willoughby Hills, OH 44092

Corina H

Job Details: 01/07/2022

"CC that there was a loud noise and the ice maker stopped working, noise has stopped since. Checked the temp in the Fz 0*. Ran step 56 e5 timed ice making. Replaced the ice maker. Unplugged the unit for 30 seconds. Ran step 56 e0 no codes. Cycled the fill valve. Opt test ok ; used 1 W11294907 (ICEMAKER) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5B

Near Mayfield Heights, OH 44124

Corina H

Job Details: 01/07/2022

"Ran diag 3-3 failed calibration 7-1 no heat 7-2 heater stuck on called t/l Dave checked the heater 7 amps dropped to 4 amps, good. Ohmed out the wires on 1 and 3 opened, replaced the wire harness. Still open. Found the float switch is leaking. T/l said to replace the control with the fault code 7-2. Will need a sensor, control and the float switch. ; ordrng 1 WP8531743 (Gasket) and 1 WPW10195038 (Nut) and 1 WPW10195036 (Float) and 1 W11368631 (Control) and 1 W11084121 (Sensor)"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Cleveland, OH 44113

Marie V

Job Details: 01/07/2022

"Cc that the unit will start but not fill. Confirmed verify power at the valve. 43V. Verify connections , all in. Verify ohms on water valve are in range. Unit will need main control.; ordrng 1 W11574590 (Control)"

We serviced a

KITCHENAID DISHWASHER

Model KUDE20IXSS8

Near Conneaut, OH 44030

Dan

Job Details: 01/07/2022

"Customer complaint that lights flash, found several leds on user interface shorted, unit needs new user interface , customer does not want repair ; ordrng 1 WPW10500181 (Ui), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Cleveland Heights, OH 44118

Manny

Job Details: 01/07/2022

We serviced a

WHIRLPOOL STACK W/D

Model WET4024HW0

Near Cleveland, OH 44113

Marie V

Job Details: 01/07/2022

"Ran entitlement it shows 03/02/21, cc that the unit shows EA on display, when arrived unit had drain pump running. Canceled and it goes back to it right away. Verify connections of the pressure hose, is good , not kinked or loose. Unplugged the switch and it started going back to float mode plugged back in and it took few min, no water entering unit. Ordering control and pressure switch.; ordrng 1 W10869500 (Pressure switch) and 1 W11189137 (Control)"

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Cleveland Heights, OH 44118

Manny

Job Details: 01/07/2022

"Cc unit wont shut off, stated that to be able to shut it off the have to open the door, set unit to time dry on 20 mins and watch timer to see if it advances, after 20 mins unit never went into cooldown, timer is not advancing, rollers are squeaking ordering timer and repair kit.; ordrng 1 WPW10185992 (timer) and 1 4392065 (dryer repair kit)"

We serviced a

WHIRLPOOL WASHER

Model MHW6630HC0

Near Aurora, OH 44202

Brian M

Job Details: 01/07/2022

"Cc unit still not dispensing fabric softener Advised on valves and drawer replacement Unit is stacked dryer needs removed Quoted with labor to remove dryer ; ordrng 1 W11524103 (Drawer) and 1 W11316256 (valve) and 1 W11316255 (valve), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Maple Heights, OH 44137

David R

Job Details: 01/07/2022

"Replaced thermal fuse and hi limit thermostat. Found customer not getting correct voltage from outlet. Bad fuse in fuse box, customer had one on hand, replaced. Tested. Unit is heating and cycling. Good. Op test ok."

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC2

Near Westlake, OH 44145

Angel

Job Details: 01/07/2022

Cc that units bellow spring came off after a sweater got stuck and pulled it off and could not install spring back again. Checked bellow out bellow was good not ripped or anything so I reinstalled spring tested unit for leaks. Opt test ok. Took new bellow back for return and used the money that he paid for part and put it towards the labor and service call and charged him the remaining balance. Opt test ok.

We serviced a

GE WASHER

Model GTW460ASJ9WW

Near Mentor, OH 44060

Jason N

Job Details: 01/07/2022

"Cc unit not spinning clothes outCustomer stated clothing loads are coming out wet and heavy. Ran spin and drain test, can hear bot slipping on pulley during ramp up. Checked under unit, found belt cover and belt saturated with oil. Gearcase leaking oil, unit will need gearcase replaced. Customer not repairing at this time, will think about it. ; ordrng 1 WH38X27335 (Gearcase)"

We serviced a

MAYTAG WASHER

Model MVWB835DW5

Near Hiram, OH 44234

Brian M

Job Details: 01/07/2022

Cc unit not turning on Found F6 e2 and f6e3 again Needs control and UI Called whirlpool to document, Customer called and got a full coverage added number to notes ; ordrng 1 W11112656 (console) and 1 W11400681 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM04

Near Maple Heights, OH 44137

David R

Job Details: 01/07/2022

"Replaced door, hinge, bracket, nameplate. Good. Op test ok."

We serviced a

GE REFRIGERATOR

Model CFCP1NIXCSS

Near Bay Village, OH 44140

Angel

Job Details: 01/07/2022

"Cc that unit was not cooling but now it started to work again for the past five days. Verified temps and freezer is at 3* and 40* in ff section fans are running compressor is running i asked customer if he has had any power outages and stated he did a couple of months ago so i explained to customer that it could be related to that and by having everything working like that right now but working intermittently it most likely will need control board he said he will monitor for now and if it does it again he will want to order the main control board. Opt test ok.; ordrng 1 WR55X10956 (Control), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG DRYER GAS

Model LDG8616AAE

Near Ravenna, OH 44266

Brian M

Job Details: 01/07/2022

"Cc unit not running Found motor to be weak needs help to start Needs motor ; ordrng 1 W10410999 (motor-drve), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

JENN-AIR REFRIGERATOR

Model JS42PPDUDE01

Near Geneva, OH 44041

Dan

Job Details: 01/07/2022

"Installed new led control, op test good"

We serviced a

KITCHENAID DBL WALL OVEN

Model KEBS207BSS00

Near Cleveland, OH 44124

Corina H

Job Details: 01/07/2022

"CC that the upper oven is not heating correctly. Had times and of baking results and took to cook, taking longer then should. Ran diag f2e1 stuck key. Heated the upper oven bake is turning on. Will need to replace the ui and control. ; ordrng 1 WPW10317345 (Control) and 1 WPW10751155 (Ui)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Avon Lake, OH 44012

Angel

Job Details: 01/07/2022

Cc that unit is still not making. Went through all the steps on the troubleshooting on ServiceMatters and everything passes all thermistors good and fan. So i called techline spoke to Bruce and explained issue and said to replace icemaker because it could be defective so i replaced but called BJ and we decided to order the triton board and valve as well. Ordering part. Office to reschedule part out of stock on my end.; ordrng 1 W11312191 (valve) and 1 W11535162 (Dual valve) and 1 W11533213 (Ui)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near Lakewood, OH 44107

Marie V

Job Details: 01/07/2022

"Cc that the fresh food section temps set to recommended and it will not keep food cold and if set to a colder temp it freezes the food. Replaced air tower and damper, also followed steps on SP. Advice cust to monitor unit and set temps to recommended."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Mentor, OH 44060

Jason N

Job Details: 01/07/2022

"Cc unit not drainingPlugged in unit, ran cancel drain, unit drained out. Ran diagnostics, found code f7e2 for variable speed wash motor failure. Connections checked good. Unit needs sump assembly. ; ordrng 1 W11460946 (Sump assembly.) and 1 W11460946 (Sump assembly.)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Mentor, OH 44060

Jason N

Job Details: 01/07/2022

"Unit missing several parts. Found unit missing rear roller. RH door hinge needs screws, one broken off in cabinet, will need to extract to remount hinge. Door water line connector broken and water line cut. Both will need replaced. ; ordrng 1 WPW10475495 (Roller) and 1 WP2179826 (Axle) and 2 WP489497 (Screw)s and 1 W11162036 (Tube water) and 2 WR02X11330 (Connector)s"

We serviced a

WHIRLPOOL DRYER

Model WED6200SW1

Near Streetsboro, OH 44241

Brian M

Job Details: 01/07/2022

"Cc of f1 error Found f1 errors followed tech sheet internal control board malfunction Needs control board ; ordrng 1 WPW10111617 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Broadview Heights, OH 44147

David R

Job Details: 01/07/2022

"Cc unit wont stop draining. Found unit stuck in flood drain mode. Cancelled out. Advised customer if happens to hold cancel for 5-10 seconds to cancel it out. Ran diagnostics, no error codes. Ran diagnostics cycle and calibration. Good op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Broadview Heights, OH 44147

David R

Job Details: 01/07/2022

"Customer had POP, just got a couple weeks ago. Cc unit icemaker never worked. Found icemaker turned off. Corrected and went through test mode, test twist and called for water. Op test ok."

We serviced a

MAYTAG WASHER

Model MVWX655DW

Near Thompson, OH 44086

Dan

Job Details: 01/07/2022

"Installed new control, op test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Mentor, OH 44060

Jason N

Job Details: 01/07/2022

"Cc unit freezer light not working Confirmed freezer is lacking illumination. Replaced freezer LED bulb using customer supplied pre Id part. Illumination returned to freezer section, op test good."

We serviced a

KITCHENAID DISHWASHER

Model KUDI22XX2F

Near Cleveland, OH 44102

Marie V

Job Details: 01/07/2022

"Cc that they started the unit and water was all over the cap of the blower wheel assembly fell off. Confirmed. Put back together and ran unit, no leaks. Op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Eastlake, OH 44095

Jason N

Job Details: 01/07/2022

"Cc unit ice build up in freezer sectionFound ice buildup in ice tray but drain seems clear. Looks like water may not be running towards drain hole and draining fast enough. Cleared ice from freezer, adjusted drain tray to direct water towards drain hole. Checked drain tube installation. Advised customer to monitor. Op test good."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Avon, OH 44011

Angel

Job Details: 01/07/2022

"Cc that unit is not completing cycles. Ran diagnostics and found F8E1 NO FILL, LONG FILL tested the inlet valve and were functioning customer probably had one of the home valves closed or drain hose on floor ran calibration unit working as designed. Opt test ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near South Euclid, OH 44118

Manny

Job Details: 01/07/2022

"Recovered refrigerant, replaced compressor evap and filter, charged with 145psi of nitrogen no leaks, set in a 30in vacuum for 10 minutes and holding, charged unit with 4.27oz of R-134a, pressure holding at 3 psi, good frost pattern, unit is cooling, opt test ok"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS1

Near Strongsville, OH 44149

David R

Job Details: 01/07/2022

"Lower spray arm not attached, corrected. Went through diagnostics, checked tech sheet at different intervals. All arms are good. Op test ok."

We serviced a

WHIRLPOOL MICROWAVE OVEN

Model WML55011HS07

Near Elyria, OH 44035

Marie V

Job Details: 01/07/2022

Replaced control and interlock had different connector. ; ordrng 1 W11493414 (Interlock)

We serviced a

WHIRLPOOL WASHER

Model WTW8540BW1

Near Roaming Shores, OH 44084

Dan

Job Details: 01/07/2022

"Customer complaint that unit leaked a lot of water, found grease and water all over under unit, bearings are worn and wore out tub seal causing leak, unit needs new bearing, rotor , stator, and rps, customer does not want repair ; ordrng 1 W10435302 (Bearing kit) and 1 WPW10419333 (Stator) and 1 WPW10178988 (Rps) and 1 280146 (Rotor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

CROSLEY WASHER

Model VAW3584GW1

Near Ashtabula, OH 44004

Brian M

Job Details: 01/06/2022

Cc unit not working properly Found unit not cycling properly due to cold water valve shut off Advised to get valve fixed because it leaks so they turned it off Advised that cold water is needed for proper washing and for rinsing.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Huntsburg, OH 44046

Brian M

Job Details: 01/06/2022

Customer showed pop took pic Cc unit not washing Found sump assembly getting power but not running Needs sump assembly Office to schedule parts not in stock ; ordrng 1 W11025157 (pump&motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM06

Near Mantua, OH 44255

Brian M

Job Details: 01/06/2022

Cc of gasket not sealing Pushed gasket into place OP Test Ok

We serviced a

JENN-AIR WALL OVEN

Model JJW2830DB00

Near Strongsville, OH 44149

David R

Job Details: 01/06/2022

"Same problem as last time. Short Key error code. Reset breaker, unit is working fine and will intermittently get error code until cut power again. Ordering UI ; ordrng 1 W11236893 (Ui console)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHS2342LF7

Near Ashtabula, OH 44004

Dan

Job Details: 01/06/2022

"Customer complaint that unit is not dispensing ice, found unit only dispensing crushed ice, found ice bin lever missing solenoid, corrected, unit dispenses both crushed and cubed ice, op test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB8

Near Lorain, OH 44055

Angel

Job Details: 01/06/2022

Cc that unit was not cooling as should verified and freezer was at 2* and fresh food section was at 40* found that the switches were both broken will need to be replaced also customer stated that lights went out. Will need led modules as well. Ordering parts.; ordrng 1 W11384469 (Switch) and 1 W10847849 (Switch) and 1 W11468934 (Led module) and 1 W11468934 (Led module)

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Parma, OH 44130

Marie V

Job Details: 01/06/2022

Cc that the unit makes a high pitched noise when starts the cycle. Confirmed water valve needs replacement. Replaced water valve from surplus t/s. Started a load op test ok; used 1 W11210463 (Valve) from stock

We serviced a

MAYTAG WASHER

Model MVW6230HC2

Near Strongsville, OH 44136

David R

Job Details: 01/06/2022

Cc unit making loud noise while spinning. Same issue as last time. Drain hose is hitting back of unit. Video unit and showed customer. Put more insulation to stop hose from hitting unit. Unit is fine itself and working as designed.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Cleveland, OH 44112

Jason N

Job Details: 01/06/2022

"Pulled unit from cabinet space. Customer lifted the counter top, counter top snapped in the process. Snapped pic. Repaired wiring under unit. Checked for additional damage to wires or components. Ran diagnostics cycle test. All functions normal. Reinstalled under counter to the best of our ability. Due to now damaged countertop, door rubbing when opening or closing. Customer stated he will take care of."

We serviced a

WHIRLPOOL DISHWASHER

Model MDB7749AWW2

Near Willoughby, OH 44094

Corina H

Job Details: 01/06/2022

Replaced the ui. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC0

Near Waite Hill, OH 44094

Corina H

Job Details: 01/06/2022

"CC that the unit is leaking on the left side. Checked the bellow, no rips or tears. Started a quick wash no leaks. Started a normal with towels and blankets, could not find it leaking. Removed the back panel off no leaks. Working as designed. Advised cust to use 1-2 tablespoons of he detergent. Opt test ok"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Wickliffe, OH 44092

Corina H

Job Details: 01/06/2022

"CC that that the agitator is not moving. Started a cycle with clothes, agitated. Advised cust to use 1-2 tablespoons of he detergent and 6-8 bath towels equals a full load. Opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Cleveland, OH 44127

Manny

Job Details: 01/06/2022

"Cc unit wasnt cooling now it is also stated that when unit was hooked to water the line on the back keep coming off, checked temperatures RC 38 FC -2 found Rc door gasket coming off, unit will need a Rc gasket. Found water line off the filling tube and its missing the tube insert and clamp, ordering door gasket, line insert and clamp.; ordrng 1 W11578847 (Gasket -FIP) and 1 W10861184 (clamp) and 1 4387491 (insert)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Chagrin Falls, OH 44023

Brian M

Job Details: 01/06/2022

Cc of errors lFound water in tray Replaced float Ran test cycle could not see or verify a leak But the way the unit is installed it may because of that Tried to level unit in its current flooring conditions but they may need something installed so feet sit level to flooring

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Streetsboro, OH 44241

Brian M

Job Details: 01/06/2022

Cc unit says close lid Found error for lid lock Ran test lid lock not functioning Needs lid lock ; ordrng 1 W11394572 (Lid lock)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Strongsville, OH 44149

David R

Job Details: 01/06/2022

"Cc unit still extremely cold in both, items freezing up, ice dripping water Use temp gun, ready 40* in FF and 5 in FZ. Currently in defrost mode. Found noise coming from diffuser, could be causing temp problems. Adjusted unit to automatic 8 hr defrost. Set temps up to off set items being cold. Having customer monitor while having parts in order. Ordering diffuser, UI, bracket and door ice. ; ordrng 1 W11236851 (Diffuser) and 1 W10765378 (Bracket) and 1 W11098702 (Door ice) and 1 W11038873 (Interface)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Broadview Heights, OH 44147

David R

Job Details: 01/06/2022

"Cc unit not making ice. Found batch of ice stuff on top of ice arm. Removed, icemaker cycled and called for water. Good. Op test ok."

We serviced a

WHIRLPOOL SXS REFRIGERATOR

Model WRS322FDAW00

Near Cleveland Heights, OH 44118

Corina H

Job Details: 01/06/2022

"CC that the ff door does not close and the lights flicker. Confirmed found the cam is worn down on the ff door. Lights flicker when touching the door switch, Will need cams and door switch; ordrng 1 WP2182179 (Cam) and 1 W11049959 (Hinge) and 1 W11439253 (Switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMYB04

Near Elyria, OH 44035

Angel

Job Details: 01/06/2022

Cc that unit was frosting up. Verified and found that the door was not closing all the way because the screws on the rails on the back were loose retightened as much as i could and also had to clear out the drain tube because there was ice on the bottom of the freezer removed all ice and cleared out the back of the tube had dust and dirt. Place everything back unit is draining and closing as should. Opt test ok.

We serviced a

WHIRLPOOL WASHER

Model WTW8240YW0

Near Cleveland, OH 44108

Manny

Job Details: 01/06/2022

"Cc unit leaking and making noise. Ran diagnostics cycle no leaks or noise detected, ran manual test and let unit fill pass the wash plate, leaned unit back to check underneath and no leaks, activated drain pump unit is draining and no leaks set unit to spin at highest RPM and no noise, unit is operational no issues found and no error codes stored. Saw what looks like a water trail around stand pipe and wall (see pic). Advise customer to take a quick picture if she sees water again so we can determine where the water is coming from. Unit is working as designed no leaks or noise detected at this time. Opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB06

Near Ravenna, OH 44266

Brian M

Job Details: 01/06/2022

Installed gasket OP Test Ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF532SMBW01

Near Brecksville, OH 44141

David R

Job Details: 01/06/2022

"Cc unit FF will intermittently stopped cooling until cutting off breaker and resetting power. As of today all components testy good and cooling is at normal temps both. Customer to monitor. Gave estimate for repair. Customer paid SVC only. ; ordrng 1 WPW10637328 (Control), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near North Ridgeville, OH 44039

Angel

Job Details: 01/06/2022

Cc that unit was not heating also checked and unit has updated heater already. Ran diagnostics and found no error codes so i ohmed out the heater from the control and was reading 14ohms which is good also ran a test cycle and when heater activated the control would send 120vac but would only stay on for about 5 seconds unit will need control board replaced. Office to reschedule part out of stock.; ordrng 1 W11462459 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Parma, OH 44129

Marie V

Job Details: 01/06/2022

"Cc that when they ran bulky things like comforter or towels the unit after spinning it starts to fill back up. Ran diag found F0E5 off balance load detected. Ran auto test and balance the unit. Ran calibration on unit as well. Explain cust that if the load that inside is not balance the unit will fill with water to try to get the clothes rearrange, if it fails to do so it will drain the water and leave the clothes wet. At that point we have to rearrange the towels or any tile of load that is in it to get it back to spin properly. 6-7 bath towels = a full load and 1-2 tablespoons of detergent per load is all the unit needs. Op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI5FVAXVB02

Near North Olmsted, OH 44070

Angel

Job Details: 01/06/2022

Cc that unit is still freezing stuff and not making enough ice. Verified ice maker and ice maker is making ice and cycling properly also has the temperature and filling as should with water explained to customer that if they use a lot of ice they will not give it enough time to fill the bin keeping it empty explained they will have to give it 24hrs to 36hrs to get a full bin of ice. For the temperature being to low on the ff food section i verified the thermistor and its functioning as should so i ran diagnostics and calibrated the temperature in the ff section couple degrees higher explained to customer and let him know that if this doesnt work and the unit does it again it will need the main control board replaced. Called BJ to see if he agreed with me and said yes. Opt test ok.

We serviced a

WHIRLPOOL DRYER

Model MED5500FW0

Near Painesville, OH 44077

Dan

Job Details: 01/06/2022

"Customer complaint of loud noises, found lint build up on blower wheel causing vibration noise, cleared blower wheel, op test good"

We serviced a

WHIRLPOOL RANGE

Model WFG975H0HZ1

Near Painesville, OH 44077

Dan

Job Details: 01/06/2022

"Installed new gas valve, op test good"

We serviced a

KITCHENAID REFRIGERATOR

Model KBRC36FTS00

Near Cleveland Heights, OH 44118

Jason N

Job Details: 01/06/2022

"Installed main control. Ran diagnostics to test all functions. All turned on and tested good. Let unit start into normal cooling cycle. All functions working, no abnormal noise or operation. Op test good."

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Broadview Heights, OH 44147

Marie V

Job Details: 01/06/2022

Cc that the glass broke. Replaced cook top op test ok.

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089HTB

Near Mentor, OH 44060

Dan

Job Details: 01/06/2022

"Customer complaint that control panel is unresponsive and mullion is broken, confirmed, unit needs new mullion, control, and keypad, customer does not want repair at this time ; ordrng 1 WPW10207861 (Cntrl) and 1 WP67005445 (Keypad) and 1 WP12722803B (Mullion), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB6000AWB

Near Painesville, OH 44077

Dan

Job Details: 01/06/2022

"Installed door spring and gasket, op test good"

We serviced a

GE DISHWASHER

Model GDT580SSF5SS

Near Shaker Heights, OH 44122

Jason N

Job Details: 01/06/2022

"Cc unit not draining Customer stated unit drains slowly, will leave water in bottom. Ran cancel drain test, drain pump turned on and started draining slowly. Drain pump sounds rough, squeaking and knocking noises. Unit needs drain pump. Customer want to order part himself for us to install. Advised him thats ok, but we do not guarantee/warranty the part."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Broadview Heights, OH 44147

Marie V

Job Details: 01/06/2022

"Cc that the fresh food section is not cooling. Confirmed. Took temps 60* fr,sen food and -2 on freezer. Evaporator fan is running, found that unit is not defrosting. Verify the bimetal at the control has 4ohms. 7nit not in defrost, set the control to force defrost , no power coming out of control board. Replaced control from T/S, programmed to 1-2 by label. Started working, force defrost and used steamer to clear frost at the evaporator, by the time I was done the control shorted out. Two straight Lines at the display. Tried to reboot and reprogram, failed. Installed old control back in so at least unit will cool until new control board arrives. ; ordrng 1 WPW10503278 (Control), used 1 WPW10503278 (CNTRL-ELEC) from stock"

We serviced a

MAYTAG WASHER

Model MVWB965HC0

Near Cleveland, OH 44108

Corina H

Job Details: 01/06/2022

Replaced the light. Opt test ok

We serviced a

KITCHENAID DISHWASHER

Model KUDS35FXBL2

Near Brecksville, OH 44141

David R

Job Details: 01/06/2022

Replaced bottom rack wheels and adjuster kit. Tested. Good. Op test ok.

We serviced a

WHIRLPOOL RANGE

Model ACR4303MFB5

Near Mentor, OH 44060

Dan

Job Details: 01/06/2022

"Customer complaint that oven is not heating properly and cooktop left front element is shutting off during use, started bake for 350 degrees, turned cooktop elements on, showed customer service pointer."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near North Olmsted, OH 44070

Angel

Job Details: 01/06/2022

Cc that unit kept having a h2o error code. Confirmed had the h2o code unit was mot receiving water so i checked main valve under sink to make sure it was opened or any kinks on the line which were good so i ohmed out the inlet valve and was open. Replaced with new one tested unit and receiving water now. Opt test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW02

Near Beachwood, OH 44122

Jason N

Job Details: 01/06/2022

"Cc unit freezer not coolingFound unit reading 50 degrees in ff section, 35 in freezer section. Pulled evaporator, found ice ball on capillary tube, no frost pattern on evap. Unit has refrigerant leak, will need sealed system repair. Customer not repairing, estimate only. ; ordrng 1 W10836706 (Evaporator) and 1 W10843121 (Filter drier)"

We serviced a

KITCHENAID WALL OVEN

Model KODE507EBS04

Near Pepper Pike, OH 44124

Jason N

Job Details: 01/06/2022

"Cc unit not baking evenly and/or temperatures not correct Customer had foil trays on bottom on ovens. Removed foil trays and ran bake test to 300 degrees in both upper and lower ovens. Upper oven reading 345 degrees after cycling, lower oven reading 320 degrees after cycle. Calibrated upper oven -20 degrees. Unit preheating and cycling properly. Advised customer foil should not be used on oven bottoms as this could damage oven bottom and will cause issues with proper heat circulation through oven. Op test good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Cleveland, OH 44110

Jason N

Job Details: 01/06/2022

"Cc unit needs updated heater element installed. Installed updated heater element using customer supplied pre id part. Ran auto test, op test good."

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Cleveland, OH 44130

Angel

Job Details: 01/06/2022

Cc that unit is not cycling how it should. Verified and found that unit will not cycle so i replaced switch which is what control the burner and it was still doing the same thing so i replaced the burner but nothing same issue. Tested burner with a different switch from the range and worked switch that was sent was bad will need to reorder another infinite switch. Ordering part.; ordrng 2 WPW10434452 (Switch)s

We serviced a

FRIGIDAIRE RANGE GAS

Model FGF326WGSG

Near Aurora, OH 44202

Brian M

Job Details: 01/06/2022

Cc of no bake Found igniter to be weak Because of age customer wants to look at new stoves ; used 1 12400035 (IGNITER) from stock

We serviced a

KITCHENAID WALL OVEN

Model KODE900HSS00

Near Aurora, OH 44202

Brian M

Job Details: 01/06/2022

Cc light will not shut off in the upper oven Found switch reading open and will not close Needs switch because of switch malfunction it has burnt out the bulbs in upper and lower oven Needs bulbs as well Part not in stock office to schedule ; ordrng 1 W10883049 (latch-door) and 4 WPW10472384 (bulb-light)s

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2325TS0

Near Solon, OH 44139

Manny

Job Details: 01/06/2022

"Cc unit too warm in RC, also stated that a crack developed in the freezer, found some frost buildup on ceiling and ice on floor of FC and damper was covered in ice, noticed door gasket not expanding, steamed freezer and gasket, door closing right, removed ice from damper door and damper open. Freezer has a crack ordering epoxy repair kit.; ordrng 1 8201700 (repair kit)"

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW2

Near Seven Hills, OH 44131

Marie V

Job Details: 01/06/2022

"Cc that the unit is shaking a lot when spinning. Added some clothes to unit, showed cust that a little more clothes are necessary to have a good balance on the drum. Took panel off and verify shocks, are good. Also locked the feet of the pedestal in place. Started a drain and spin with more clothes in it. It was a lot better, explain cust to put at least 6-7 bath towels on the unit and see how high it is and always load the unit with that amount of clothes that will reduce the shaking.Op test ok."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Willowick, OH 44095

Corina H

Job Details: 01/06/2022

"CC that the clean light does not come on. Confirmed ran diag Fae2 vent wax motor, F9e1 not draining. Started a cycle, unit drained. Will need a new drain pump; ordrng 1 W11412291 (Drain pump)"

We serviced a

WHIRLPOOL ICEMAKER

Model MIM1554ZRS0

Near North Royalton, OH 44133

David R

Job Details: 01/06/2022

Customer noticed water enter unit and leak where reservoir is at. Found reservoir had crack. Customer wants ordered out and replaced. ; ordrng 1 W10837384 (Reservoir)

We serviced a

KITCHENAID RANGE

Model KFGD500EBS00

Near Euclid, OH 44132

Dan

Job Details: 01/06/2022

"Part recieved is damaged (see pics), reordering valve; ordrng 1 WPW10546238 (Valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Olmsted Township, OH 44138

David R

Job Details: 01/06/2022

"Cc unit not making ice. Everything else is working. Took temps, 40 in FF and 2 in FZ. All items in FZ frozen. Was testing in diagnostics and unit cut off by itself 2 times and then finally came back on. Outlet checks fine. Found a little water under deli drawer. Could be causing shortage to power. Ordering main control and deli board. ; ordrng 1 WPW10675033 (Control) and 1 WPW10769076 (Deli control)"

We serviced a

CROSLEY WASHER

Model VAW3584GW1

Near Warrensville Heights, OH 44128

Manny

Job Details: 01/06/2022

"Cc unit no draining or spinning, ran diagnostics and found error code F8E1 for no fill /long fill, cleared error and set unit to auto test, noticed unit started draining b4 it got water in, found drain hose laying inside drain, elevated drain hose to sink attached rubber curve hose that customer provided to drain hose. Ran diagnostics cycle unit completed without any error. Opt test ok"

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near Cleveland, OH 44111

Angel

Job Details: 01/06/2022

Cc that unit is not powering on. Checked entitlements and unit is still under warranty through rent a center. Verified power and unit is receiving the 240vac also control is receiving 120vac made sure ui is receiving 13vdc from the control which it was called BJ to make sure I wasnt missing something else and BJ had me test the lid lock and motor and was good unit will need ui and BJ recommended me to replace control as well. Ordering parts.; ordrng 1 W11351728 (Ui) and 1 W11388022 (Control)

We serviced a

GE WALL OVEN

Model PT970SR2SS

Near Aurora, OH 44202

Brian M

Job Details: 01/06/2022

Cc bulb broke in fixtureRemoved old bulb and replaced using customer supplied bulb OP Test Ok

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Solon, OH 44139

Brian M

Job Details: 01/06/2022

Cc unit not working and smells Found pulley on motor broke and belt slipped Needs belt and motor ; ordrng 1 W11239857 (belt) and 1 W11026785 (motor-drve)

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