We serviced a
WEG745H0FH0 WHIRLPOOL
Model RANGE
Near Shaker Heights, OH 44120
Dan H
Job Details: 01/16/2018
Customer complaint that left rear burner is not lighting, found left rear ignitor broken, unit needs new ignitor; ordrng 1 W11050467 (igntr-surf), schdld next appmnt for 1/24 WED
We serviced a
KITCHENAID MICROWAVE
Model KBMS1454SSS1
Near Avon Lake, OH 44012
Brian B
Job Details: 01/16/2018
Found display not responding. Removed unit from wall and removed covers. Found main fuse open. Used circuit breaker device to test unit. When started, primary circuit pulling 40 Amps. Checked transformer and high voltage capacitor. Found wire from trans to cap is shorted to case. Repaired wiring and replaced fuse. Tested unit. 16 Amps on primary side. Op test ok.; used 1 W10138793 (FUSE, MICROWAVE) from stock, , Job Cmpltd,
We serviced a
KITCHENAID COOK TOP
Model KECC508RPB04
Near Pepper Pike, OH 44124
Robert A.
Job Details: 01/16/2018
Found rt front element open; ordrng 1 WP8285230 (RF ELEMENT100.21), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock, schdld next appmnt for 1/24 WED !,
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Garfield Heights, OH 44125
Robert A.
Job Details: 01/16/2018
Ran diognastics, 7-1 sensor fault, 7-7 motor did not hit target speed, basket free, connections good, replaced shifter, ran recal, good, tested water level, good, op test okNote all water does not go in at onceWorking as designed; used 1 W10913953 (ACTUATOR) from stock, Job Cmpltd,
We serviced a
WHIRLPOOL WALL OVEN
Model WOS51EC0AS04
Near Broadview Heights, OH 44147
Robert A.
Job Details: 01/16/2018
Found t fuse open, jumped out tested unit, good, no codes, cooling fan working, replaced fuse, op test ok; used 1 WPW10545255 (FUSE-THRML) from stock, Job Cmpltd,
We serviced a
WFG320M0BW0 WHIRLPOOL
Model RANGE
Near Lakewood, OH 44107
Dan H
Job Details: 01/16/2018
Installed new control, op test good. ; Job Cmpltd
We serviced a
MVWX655DW0 MAYTAG
Model WASHER
Near Parma, OH 44129
Dan H
Job Details: 01/16/2018
Customer complaint that unit is not spinning clothes out, ran diagnostics found f0e5(off balance), f0e2(over suds condition), f2e1(stuck key), and f7e1(basket speed fault) error codes, cleared, tachometer test passed, ran drain and spin cycle with 6 wet bath towels, unit did not spin clothes out, loud grinding noise coming from gear case, found gear oil all over under unit, found hub stripped out unit needs new gear case and hub; ordrng 1 W10528947 (drive hub kit) and 1 W11035751 (gearcase), schdld next appmnt for 1/24 WED
We serviced a
LGQ8611LG1 whirlpool
Model dryer
Near Lorain, OH 44055
Paul H.
Job Details: 01/16/2018
Found belt broken, checked all rollers and idler, good, not sure what caused belt to break, just needs a belt, ; used 1 341241 (BELT) from stock
We serviced a
WED7000DW1 whirlpool
Model dryer
Near Lorain, OH 44053
Paul H.
Job Details: 01/16/2018
, UI is cracked, pads not working intermittently, need UI; ordrng 1 W10914511 (CONSOLE)
We serviced a
WTW8800YC1 whirlpool
Model washer
Near Avon, OH 44011
Alice M.
Job Details: 01/16/2018
Replaced the bearing,ran a diagnostics test and it functioning great
We serviced a
MVWC360AW0 maytag
Model washer
Near Mentor, OH 44060
Jeff M
Job Details: 01/16/2018
The unit was not draining correctly. I remove the drain pump could not find any issues replaced with truck stock drain pump unit tested good; used 1 WPW10276397 (PUMP ASM, DRAIN) from stock, Job Cmpltd
We serviced a
WFG520S0FS0 whirlpool
Model range
Near Mentor, OH 44060
Jeff M
Job Details: 01/16/2018
Installed new part unit op tested good ; Job Cmpltd
We serviced a
WMH53520CB4 whirlpool
Model micro oven
Near Concord Township, OH 44077
Jeff M
Job Details: 01/16/2018
Installed new part unit op tested good ; Job Cmpltd
We serviced a
KITCHENAID RANGE
Model KSGB900ESS1
Near North Royalton, OH 44133
Macaulay G.
Job Details: 01/16/2018
Replaced control panel and bezel. Tested ok.; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model MVWB880BW0
Near Parma, OH 44134
Macaulay G.
Job Details: 01/16/2018
Leveled washer and ran through test cycle. Tested ok. Basket is leaning farther towards the back than it is designed to. Office to order suspension.; ordrng 1 W10440786 (suspension), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, schdld next appmnt for 1/23 TUE 1-4,
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXBL6
Near Parma, OH 44130
Macaulay G.
Job Details: 01/16/2018
Pump motor on dishwasher is not pushing the water enough to turn spray arms, wheels are missing from bottom rack wheel assemblies, and spray support piece is stripped. Office to order pump motor, spray arm support and bearing, and four bottom rack wheels sets.; ordrng 4 W10195416V (dish rack wheel)s and 1 WP8268340 (bearing) and 1 WPW10077898 (suport-arm) and 1 WPW10757217 (motor-pump), schdld next appmnt for 1/23 TUE !
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near MIDDLEBRG HTS, OH 44130
Macaulay G.
Job Details: 01/16/2018
Found no issues with dishwasher. No loose wires or connections. Tested and filled ok.; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Strongsville, OH 44136
Macaulay G.
Job Details: 01/16/2018
Found no issue with refrigerator. Defrost heater and thermostat test ok. Refrigerator was plugged in upon arrival to be able to put into defrost manually. Otherwise, refrigerator tested ok.; Job Cmpltd,
We serviced a
KITCHENAID SXS REFRIGERATOR
Model KSC23C8EYY02
Near Strongsville, OH 44149
Macaulay G.
Job Details: 01/16/2018
Customer stated that there was frost built up on the cover to the fresh food evaporator. Customer allowed two days for refrigerator to defrost. Upon arrival, no frost had been built up yet. Found that thermistor tested ok. But defrost mode was set to automatic defrost. This can cause extensive frost to build up if the frost has not had an appropriate amount of time to defrost. Set the defrost mode to a manual 8 hour defrost cycle to decrease the amount of frost that builds up on fresh food evaporator.; , Job Cmpltd,
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8600AWS
Near Columbia Township, OH 44028
Macaulay G.
Job Details: 01/16/2018
Replaced door latch kit. Tested ok.; Job Cmpltd,
We serviced a
WHIRLPOOL RANGE
Model MGR6772BDS
Near Columbia Township, OH 44028
Macaulay G.
Job Details: 01/16/2018
Replaced main control board. Preheated oven and tested ok. Set temperatures properly.; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model GHW9400PW0
Near Strongsville, OH 44136
Macaulay G.
Job Details: 01/16/2018
Cleared out drain pump, found very little of anything blocking pump. Drain line itself was built up with residue. Advised customer to use Affresh tablets to help with cleaning washer hose.; , Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Bay Village, OH 44140
Brian B
Job Details: 01/16/2018
Replaced boards. Customer also said Icemaker no longer works. Ran diag, step 97, I/m fill.. no water into Icemaker. Disconnected water tube at hinge, ran test again, water at top of door. Water line inside door is frozen. Removed Icemaker. Found fill tube heater wiring broken. Wire is also broken back inside door. Will need to order new door as wiring cannot be repaired. Will r/s Cust for 2 weeks out, but office can r/s. Oils not find door on lookup. Office to research and call
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH53520CS5
Near Rocky River, OH 44116
Brian B
Job Details: 01/16/2018
Tested blower motor. Blower is working normally. This unit has a separate fan that runs when micro is on. CC that when doing sensor cooking she sometimes gets a high humidity warning on display. Called whirl TL, Joel, 7721054691. He said that message is not an error, but advises customer that humidity is too high at the moment to do sensor cooking. He advises running blower fan and then try again in a little while, or use timed. Ran diag and checked humidity sensor and ntc sensor. Values were within specs. TL said unit operating as designed. Also, instructions on popcorn bag say do not use popcorn button, but use timed. Brought back blower motor for return to vendor.; Job Cmpltd,
We serviced a
MAYTAG DRYER ELE
Model MGDB835DW3
Near Parma, OH 44130
Macaulay G.
Job Details: 01/16/2018
Instructed customer on proper use of touch panel.; Job Cmpltd,
We serviced a
KITCHENAID DISHWASHER
Model KDFE304DBL0
Near Parma, OH 44129
Macaulay G.
Job Details: 01/16/2018
nstalled new main control board and user interface. Tested ok.; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near Cleveland, OH 44107
Macaulay G.
Job Details: 01/16/2018
Calibrated water fill. Instructed customer on proper use of refrigerator. Advised to have plumber replace self piercing valve with quarter inch valve. Leveling leg for right roller is missing from installation. Office to order right roller assembly.; ordrng 1 WPW10515762 (roller), schdld next appmnt for 1/24 WED !,
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Fairview Park, OH 44126
Macaulay G.
Job Details: 01/16/2018
Found washer completely out of level. Leveled washer and ran through several test cycles. Tested ok. Ran through spin ok. Advised customer to dilute fabric softener with hot water. In detergent dispenser, level piece was not attached. Fixed alignment of drain line. All tests ok now.; Job Cmpltd,
We serviced a
AMV2307PFS0 AMANA
Model MICRO OVEN
Near Garfield Heights, OH 44125
Dan H
Job Details: 01/16/2018
Customer complaint of open/close door error, confirmed, installed new cams and switches, op test good ; Job Cmpltd
We serviced a
SF315PEPB1 WHIRLPOOL
Model RANGE
Near Cleveland, OH 44104
Dan H
Job Details: 01/16/2018
Customer complaint that outside of oven is too hot, started bake for 500 degrees, oven door gasket is in good condition, oven door outside temperature ranging from 140 - 190 degrees, found service pointer addressing oven door being hot to touch, pointer say to replace oven door, part number given is no longer available, called whirlpool safety department gave diagnosis, safety said to call techline to see what outside temperature of oven should be, called whirlpool techline spoke with Austin, glasses are allowed to reach 170 degrees, techline says door is available just not stocked, recommends replacing door, customer does not want repair at this time
We serviced a
GE DISHWASHER
Model GDT655SGJ0WW
Near Cleveland, OH 44118
Brian B
Job Details: 01/16/2018
Found top console cover tabs broken off. Needs new console cover and console top. Customer does not want to fix at this time... estimate only do not order parts customer said that we have there tax exempt form at on file at office. Customer paid service call; , Job Cmpltd,
We serviced a
KITCHENAID REFRIGERATOR
Model KUIX305ESS1
Near Shaker Heights, OH 44122
Robert A.
Job Details: 01/16/2018
Installed valve, drain hose, turned on water, plugged in and turned on, watched unit, starting to make ice, op test ok; Job Cmpltd,
We serviced a
AMANA RANGE
Model AGR6603SFW0
Near Chagrin Falls, OH 44022
Robert A.
Job Details: 01/16/2018
Cc oven clicking and not igniting at times, ran diagnostics, good, tightened grounds on burner, reset ignitor, insulated wire behind drawer, op test ok; Job Cmpltd,
We serviced a
ROPER WASHER
Model RTW4516FW1
Near Mantua Township, OH 44255
Robert A.
Job Details: 01/16/2018
Ran diagnostics, no water entering unit, cold water valve screen clogged, cleared, tested valve, good, ran recal cycle, op test ok; Job Cmpltd,
We serviced a
MVWB855DC1 whirlpool
Model washer
Near North Ridgeville, OH 44039
Paul H.
Job Details: 01/16/2018
Clothing is getting a white residue on it, fits pointer W11042572, ordering kit to repair; ordrng 1 W11111454 (CNTRL KIT),
We serviced a
WED7300DW1 whirlpool
Model dryer
Near North Ridgeville, OH 44039
Paul H.
Job Details: 01/16/2018
Replace CNTRL elec. still not heating, found centrifugal switch not closing now, need to replace motor, blower wheel will break if I continue to try removing, ordering motor and blower; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)
We serviced a
MVWC415EW2 maytag
Model washer
Near North Olmsted, OH 44070
Paul H.
Job Details: 01/16/2018
Replaced agitator, WASHPLATE, and screw, properly secured now, op test ok.; Job Cmpltd,
We serviced a
MEDX655DW1 maytag
Model dryer
Near Perry, OH 44081
Jeff M
Job Details: 01/16/2018
The part has arrived damaged I was unable to see the dent until after install the machine as it rotates it sways dramatically because the front is dented.; ordrng 1 W10899578 (DRUM)
We serviced a
AES17AWF speed queen
Model dryer
Near Geneva, OH 44041
Jeff M
Job Details: 01/16/2018
Installed new part unit op tested good ; Job Cmpltd
We serviced a
665.13923K010 kenmore
Model dishwasher
Near North Perry, OH 44081
Jeff M
Job Details: 01/16/2018
Installed new part unit op tested good ; Job Cmpltd
We serviced a
EW30EF65GSH electrolux
Model range
Near Madison, OH 44057
Jeff M
Job Details: 01/16/2018
Install the new part another portion of the user interface lite up unfortunately customer does not want to push forwar and would like a refund;
We serviced a
KEYL410BWH1 kitchenaid
Model dryer
Near Oberlin, OH 44074
Paul H.
Job Details: 01/16/2018
Hi-limit open, causing no heat, office had me call AHS for auth, explained problem, auth 233NPWL, ; used 1 279769 (THERMAL CUTOFF) from stock, Job Cmpltd,
We serviced a
KDTE104ESS2 kitchenaid
Model dishwasher
Near Reminderville, OH 44202
Chad P.
Job Details: 01/16/2018
, Found small amount of standing water in unit. Adjusted drain line under sink. Unit drained out. Ran service mode. No stored faults. Completed with out fault. Advised on cleaning unit and filters. Op test ok. ; Job Cmpltd
We serviced a
FFGF3011LWD FRIGIDAIRE
Model RANGE
Near Cleveland, OH 44108
Dan H
Job Details: 01/16/2018
Customer complaint that oven is not heating, confirmed, found ignitor not glowing, installed new ignitor, op test good ; used 1 12400035 (IGNITOR) Job Cmpltd
We serviced a
GSC25C4EYY03 WHIRLPOOL
Model REFRIGERATOR
Near Willowick, OH 44095
Corina B
Job Details: 01/15/2018
Replaced the thermistor. Optest ok. ; Job Cmpltd
We serviced a
MZF34X16DW01 maytag
Model freezer
Near Elyria, OH 44035
Paul H.
Job Details: 01/15/2018
Found defrost drain frozen, causing unit to drain from a port on drain tube, unit is in a shed, no way to prevent apart from heating shed, ran hot water through tube and cleared ice, should not leak for a while, explained to customer ; Job Cmpltd
We serviced a
AMV2307PFS0 amana
Model microwave
Near Amherst, OH 44001
Paul H.
Job Details: 01/15/2018
, Interlock issues,replace with a new one; Job Cmpltd
We serviced a
MVWB765FC1 whirlpool
Model washer
Near Amherst, OH 44001
Paul H.
Job Details: 01/15/2018
Replace dispenser,ran diagnostics test 51and pass good,we level washer all good,no leaks; Job Cmpltd,
We serviced a
MVWX655DW1 maytag
Model washer
Near Lorain, OH 44053
Paul H.
Job Details: 01/15/2018
Ran diagnostics, f5e2 lid lock,clear,ran auto test , tested fine,doing a calibration test,lock was fine,calibration test is fine ; Job Cmpltd,
We serviced a
FGHS2634KE0 frigidaire
Model refrigerator
Near Brecksville, OH 44141
Chad P.
Job Details: 01/15/2018
Found unit not plugged in. Plugged unit it and it started to cool. All fans and lights working correctly. Advised to monitor. Op test ok.
We serviced a
KOCE500ESS05 whirlpool
Model microwave
Near Broadview Heights, OH 44147
Chad P.
Job Details: 01/15/2018
Found two lower screws on convection fan loose. Tightened and ran convect bake. Noise was reduced. Advised to use as normal. If noises return or louden contact wpl back for service. ; Job Cmpltd
We serviced a
KRMF706ESS01 whirlpool
Model refrigerator
Near North Royalton, OH 44133
Chad P.
Job Details: 01/15/2018
Installed pad and spring. Op test ok. ; Job Cmpltd
We serviced a
WRS571CIDW01 whirlpool
Model refrigerator
Near North Royalton, OH 44133
Chad P.
Job Details: 01/15/2018
Confirmed damper knocking. Replaced. Op test ok. ; Job Cmpltd
We serviced a
KOSE507EBS02 KITCHENAID
Model RANGE
Near Cleveland, OH 44112
Corina B
Job Details: 01/15/2018
CC that the unit is not flush with the cabinet. Found the wood that the unit is sitting on is starting to sink, causing the unit to not be flush with the cabinet. Will need an installer to fix the unit. Optest ok.; Job Cmpltd
We serviced a
MSD2578VEM00 maytag
Model refrigerator
Near Maple Heights, OH 44137
Chad P.
Job Details: 01/15/2018
Installed compressor. Charged unit. Evap frosted over and unit is now cooling. Advised to allow 24 hrs for normal operation. Op test ok. ; Job Cmpltd
We serviced a
WRX986SIHZ00 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland Heights, OH 44106
Corina B
Job Details: 01/15/2018
Cc that the doors are not leveled. Leveled the doors. Optest ok. ; Job Cmpltd,
We serviced a
MEDC300BW0 MAYTAG
Model DRYER
Near Cleveland, OH 44104
Dan H
Job Details: 01/15/2018
Customer complaint that unit is not drying, unit would not start, found thermal fuse open, jumped out, unit heated, installed new thermal fuse, op test good ; used 1 3392519 ([Alt for WP3392519) from stock, Job Cmpltd
We serviced a
MEDC300BW0 MAYTAG
Model DRYER
Near Cleveland, OH 44104
Dan H
Job Details: 01/15/2018
Customer stated at door dryer is working just fine, no need for service; Job Cmpltd
We serviced a
MVWC425BW0 MAYTAG
Model WASHER
Near Cleveland, OH 44104
Dan H
Job Details: 01/15/2018
Customer complaint that unit is not spinning, ran diagnostics found f7e1(basket speed fault) and f7e7(motor unable to reach target rpm) error codes, ran tachometer test, optical sensor is not reading basket, unit needs new actuator, installed new actuator, op test good ; used 1 W10006355 ([Alt for WPW100063) from stock, Job Cmpltd
We serviced a
LFBD2409LW0B FRIGIDAIRE
Model DISHWASHER
Near Cleveland, OH 44104
Dan H
Job Details: 01/15/2018
Customer complaint that spray arm fell off and melted, no damage to mounts, installed new spray arm from customer stock, op test good ; Job Cmpltd
We serviced a
LFBD2409LW0B FRIGIDAIRE
Model DISHWASHER
Near Cleveland, OH 44104
Dan H
Job Details: 01/15/2018
Customer complaint that unit is leaking, found water leaking passed door seals, unit needs new door seals; ordrng 1 154827601 (gasket) and 1 809006501 (gasket), schdld next appmnt for 1/23 TUE
We serviced a
WFW7540FW0 WHIRLPOOL
Model WASHER
Near Cleveland Heights, OH 44118
Corina B
Job Details: 01/15/2018
CC that the clothes are still wet at the end of the cycle. Ran a normal load and a drain and spin. Unit is on a skid when machine tries to go into a high spin unit stops from the machine shaking. Shimmed the skid to stop the shaking. Adjusted the legs. Advised cust to use 1-2 tablespoons of detergent and the clean the bellow out. Optest ok. ; Job Cmpltd
We serviced a
KRFC704FPS00 KITCHENAID
Model REFRIGERATOR
Near Cleveland, OH 44102
Dan H
Job Details: 01/15/2018
Installed new user interface, op test good ; Job Cmpltd
We serviced a
KDTE104ESS3 KITCHENAID
Model DISHWASHER
Near Cleveland, OH 44111
Dan H
Job Details: 01/15/2018
Installed new user interface, op test good ; Job Cmpltd
We serviced a
MVWX655DW1 MAYTAG
Model WASHER
Near Shaker Heights, OH 44120
Corina B
Job Details: 01/15/2018
CC that the unit stopped in mid cycle and would not drain or come back on. Checked outlet, good. Checked for voltage at the control 120v. Will need a new control. Called SM to order part. ; ordrng 1 W11116592 (CONTROL), schdld next appmnt for 1/23 TUE
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHC2342LF3
Near Cleveland, OH 44114
Brian B
Job Details: 01/15/2018
Cc that unit is not crushing ice. Found broken container and melted cube solenoid. Will need both. Will give est. office to order parts. Send parts to office.; ordrng 1 241675704 (solenoid assy 5422) and 1 241914703 (ice container assy 16819), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, schdld next appmnt for 1/23 TUE !,
We serviced a
WHIRLPOOL COOKTOP ELETRIC
Model WFE525S0HZ0
Near Rocky River, OH 44116
Brian B
Job Details: 01/15/2018
CC that RF burner goes to high when on low. Replaced burner control switch that was pre ID’D. Tested unit. Op test ok.; Job Cmpltd,
We serviced a
MAYTAG DRYER
Model MEDX500XW0
Near Rocky River, OH 44116
Brian B
Job Details: 01/15/2018
Cc that dryer was not drying good enough. Found vent hose to be newer, but way to long.. advised that her 3 inch outlet should be a 4 inch outlet.. pulled front cover off and found lint all around bottom of dryer and next to the heating element. Advised customer to clean vent every time. Pulled unit apart and cleaned up inside, also greased the Bearings. ; , Job Cmpltd,
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017FS0
Near Rocky River, OH 44116
Brian B
Job Details: 01/15/2018
Found line fuse open. Replaced harness and also fuse from t/s. Tested unit. Op test ok.; used 1 W10138793 (FUSE, MICROWAVE) from stock, Job Cmpltd,
We serviced a
JENN-AIR WALL OVEN
Model JJW2830WS02
Near Kent, OH 44240
Robert A.
Job Details: 01/15/2018
Found interior lights not working, ran through diagnostics, reset model, tested door switches, door locks, and lights, rebooted system, op test ok; Job Cmpltd,
We serviced a
MAYTAG FRONT LOAD WASH
Model MHW6000XW0
Near Rootstown Township, OH 44272
Robert A.
Job Details: 01/15/2018
Inspected seal, reinstalled seal spring, ran diagnostics, no codes, ran test cycle.Op tast ok;, Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Mantua, OH 44255
Robert A.
Job Details: 01/15/2018
Ran diagnostics, off bal load, stuck button, cleaned power button, now working, leveled unit, ran recal cycle, op test ok; Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Mantua, OH 44255
Robert A.
Job Details: 01/15/2018
Ran diagnostics, off bal load, stuck button, cleaned power button, now working, leveled unit, ran recal cycle, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FW
Near Garrettsville, OH 44231
Robert A.
Job Details: 01/15/2018
Found door switches warn, not working correctly, replaced, op test ok; Job Cmpltd,
We serviced a
WRF560SEYM04 whirlpool
Model refrigerator
Near Beachwood, OH 44122
Chad P.
Job Details: 01/15/2018
Installed damper. Op test ok. ; Job Cmpltd,
We serviced a
NTW4516FW1 amana
Model washer
Near South Euclid, OH 44121
Chad P.
Job Details: 01/15/2018
Found lid lock failed. Unit now not stating. No other faults detected. Replaced lid lock and ran normal wash. Op test ok. ; used 1 W10838613 (LATCH) from stock, Job Cmpltd,
We serviced a
MVWB835DW1 maytag
Model washer
Near North Ridgeville, OH 44039
Paul H.
Job Details: 01/15/2018
F62 is communication error,the UI is not talking to ACU,order both ; ordrng 1 W10861510 (console) and 1 W11024149 (CONTROL BOARD)
We serviced a
KUDS01FLBL6 kitchenaid
Model dishwasher
Near Westlake, OH 44145
Paul H.
Job Details: 01/15/2018
Claim led blink 7 times,ran a diagnostics test ,the heater element is bad,need to order,; ordrng 1 WPW10082892 (heater)
We serviced a
KHMS2050SSS3 microwave
Model kitchenaid
Near Westlake, OH 44145
Paul H.
Job Details: 01/15/2018
Replacing vent support,; Job Cmpltd,
We serviced a
WRX735SDHZ00 whirlpool
Model refrigerator
Near Westlake, OH 44145
Paul H.
Job Details: 01/15/2018
Crisper drawers are sticking, both appear to have bent tracks on RH side, shelves seem warped as well, ordering all parts; ordrng 2 WPW10345310 (shelf-glas)s and 2 WPW10346890 (slide)s and 2 WPW10346891 (slide)s and 2 WPW10366647 (pan-snack)s and 2 WPW10385043 (rail)s and 2 WPW10396909 (front-pan)s
We serviced a
NED4655EW1 amana
Model dryer
Near Elyria, OH 44035
Paul H.
Job Details: 01/15/2018
Need to order the rear bulkhead,this is 4 time for same issues, bulkhead must be warped where shafts connect, ordering new shafts as well; ordrng 1 W11178667 (BULKHEAD) and 1 WPW10359269 (shaft) and 1 WPW10359270 (shaft),
We serviced a
WTW5600XW0 whirlpool
Model washer
Near North Ridgeville, OH 44039
Paul H.
Job Details: 01/15/2018
Mold concerns inside dispenser, dispenser is broken as well, ordering both dispenser and housing, called Techline about mold issue, spoke with Bruce, bleach and hot water once a month or so, also recommended leaving drawer open when not in use to air dry, explained to customer ; ordrng 1 W11158805 (HOUSING ) and 1 WPW10658443 (drawer),
We serviced a
M1TXEGMYW01 whirlpool
Model refrigerator
Near Amherst, OH 44001
Paul H.
Job Details: 01/15/2018
Replace the diffuser, changed labor to 89.00 to help out. Thermostat is mounted correctly and diffuser is installed properly, should correct issue.
We serviced a
LGHB2867PF3 frigidaire
Model refrigerator
Near Painesville, OH 44077
Jeff M
Job Details: 01/15/2018
Installed new part unit op tested good ; Job Cmpltd
We serviced a
KUDS02SRSS1 KITCHENAID
Model DISHWASHER
Near Pepper Pike, OH 44124
Corina B
Job Details: 01/15/2018
CC that the dishes are not getting clean. Found a pin hole in the intake hose. The door latch will not latch. Will need a new latch and intake hose. Called SM to order parts. ; ordrng 1 8193830 (latch asy) and 1 W10878507 (hose-fill), schdld next appmnt for 1/23 TUE
We serviced a
WRX735SDBM03 WHIRLPOOL
Model REFRIGERATOR
Near Lyndhurst, OH 44124
Corina B
Job Details: 01/15/2018
CC that the unit is freezing food on the left hand side and the ice maker is not working. Ff 35 fz 5. Checked im 120v. Ff setting is at 40 fz 0. The return and intake are clear. Gaskets are good. Called tl Joel file # 77240166 said since the im is not working, it's producing cold air which will cause the left side to fz. Turned im off. Called SM to order part. ; ordrng 1 WPW10300024 (icemaker), schdld next appmnt for 1/23 TUE
We serviced a
MVWB765FW1 WHIRLPOOL
Model WASHER
Near Mayfield Heights, OH 44124
Corina B
Job Details: 01/15/2018
CC that the unit leaks at the right hand corner and there is soap residue on clothes. Advised cust to use 1-2 tablespoons of detergent. Checked the drain hose, good. Found the soap dispenser has a hairline crack. Will need a new soap dispenser. Called SM to order part. ; ordrng 1 W11172234 (DISPENSER), schdld next appmnt for 1/23 TUE
We serviced a
WDT720PADM3 WHIRLPOOL
Model DISHWASHER
Near Lakewood, OH 44107
Dan H
Job Details: 01/15/2018
Customer complaint that unit is not draining, confirmed, found drain hose frozen, cleared out, unit drained, unit is operating as designed ; Job Cmpltd
We serviced a
KEBS179BSS00 KITCHENAID
Model WALL OVEN
Near Fairview Park, OH 44126
Dan H
Job Details: 01/15/2018
Installed new control and oven temperature sensor, op test good ; Job Cmpltd
We serviced a
KFIS29PBMS00 KITCHENAID
Model REFRIGERATOR
Near Cleveland, OH 44111
Dan H
Job Details: 01/15/2018
Recovered refrigerant, installed compressor , evaporator,and filter drier, brought system into a 28” vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.5oz of r134a, op test no good, compressor never started, ordering new compressor ; ordrng 1 W10276644 (compressor), schdld next appmnt for 1/23 TUE
We serviced a
WED86HEBCO MAYTAG
Model DRYER
Near Euclid, OH 44123
Corina B
Job Details: 01/15/2018
CC that the unit is not drying well. Started unit high setting 175.4 to 97 then started to cycle back on. Medium heat 156 to 97 then cycled back. Checked the moisture sensor in diag, no beep. Unit is stacked. Cust will have to pull unit down. Will need the harness to the sensor. Cust does not want to repair at this time. ; Job Cmpltd
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO48QTX00
Near Westlake, OH 44145
Brian B
Job Details: 01/15/2018
Cc that ice machine was not dispensing, took apart ice dispenser defrosted it with steamer it was frozen to door. Took front facia for ice/ water dispenser, removed dispenser board and found stepper motor to be out of alignment, causing warm air to blow back up into ice container making it defrost then freeze into big chunks.... placed stepper motor back in ice dispenser working ok....Cc that water was coming out and then stopping. Called TL, Tebor... said to ohm wires from bottom of door to dispenser board, no wire shortages.. said to replace dispenser board. Called and ordered part from Automatic Appliance they had the last one in the country.. Ordered part bc office was closed and last one in the country.. Part is ordered and will be shipped to customer and bill will go to officeCustomer requests that Brian and I to return to complete the job....; ordrng 1 WPW10151237 (DISPENSER CONTROL 29590), used 1 SHIPPING (SHIPPING AND HANDLING) from stock
We serviced a
JENN-AIR RANGE
Model JES9750CAB00
Near Westlake, OH 44145
Brian B
Job Details: 01/15/2018
Cc that right front burner not working, took knob off and found switch broken. Will need new switch. Office to order parts.; ordrng 1 WP74011489 (SWITCH ), schdld next appmnt for 1/22 MON 11-2, saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Avon Lake, OH 44012
Brian B
Job Details: 01/15/2018
Customer showed POP sent pic , pd 07-16-17... cc that ff section is not getting cold took temps.... , ff 55, freezer -5 . Removed evap cover. Used steamer to clear ice in drain trough. Found fan motor not running, Bearings seized. Replaced motor from t/s. Set control. Op test ok.; used 1 WP2315539 (MOTOR-EVAP) from stock, Job Cmpltd,
We serviced a
JES9860AAW jennaire
Model range
Near Cleveland, OH 44128
Chad P.
Job Details: 01/12/2018
Replaced bake element. Op test ok. ; Job Cmpltd
We serviced a
WMH53520CS6 whirlpool
Model microwave
Near Shaker Heights, OH 44122
Chad P.
Job Details: 01/12/2018
Found interlocks failing. Replaced. Op test ok. ; Job Cmpltd
We serviced a
MVWX655DW1 whirlpool
Model washer
Near Cleveland Heights, OH 44106
Chad P.
Job Details: 01/12/2018
Found unit dead with standing water. Control will not respond. Pump checks good. Diagnostics not responding. Power checks good. Needs control replaced. ; ordrng 1 W11116592 (CONTROL)
We serviced a
GSS26C4XXY00 whirlpool
Model refrigerator
Near Cleveland Heights, OH 44118
Chad P.
Job Details: 01/12/2018
Installed cover. Op test ok. ; Job Cmpltd,
We serviced a
MVWC416FW1 maytag
Model washer
Near Cleveland, OH 44121
Chad P.
Job Details: 01/12/2018
Operations normal. Advised Cust. Op test ok. ; Job Cmpltd,
We serviced a
WED49STBW1 WHIRLPOOL
Model DRYER
Near Eastlake, OH 44095
Corina B
Job Details: 01/12/2018
CC that the unit is snags on clothes. Found burs on the drum and the bulkhead. Will need a new drum and bulkhead. Called SM to order parts. ; ordrng 1 W10853313 (sensor) and 1 W10899578 (DRUM) and 1 W11034908 (BULKHEAD), schdld next appmnt for 1/22 MON