Local Reviews

Fred's Appliance Service Rated 4.8 out of 5 stars based on 8428 customer reviews

Map of Avon Lake, OH

Great Service




Review of Fred's Appliance Service


Map of Painesville, OH

Timely & quick




Review of Fred's Appliance Service

Jason was on time for the appointment. Was able to diagnose the problem quickly. Ordered the part needed came back again, on time. Installed the part on the washing machine and was out in a timely manner. Been working properly since then. Yay! Thanks, Jason.


Map of Lakewood, OH

Dishwasher repair




Review of Fred's Appliance Service

Easy, on time, fixed my Problem


Map of Montville, OH

Great service




Review of Fred's Appliance Service


Map of Parma, OH

Fred's Appliance Service rules!!!




Review of Fred's Appliance Service

Friendly, professional, caring, and found the issue pretty quickly! I won't hesitate to call Freds for any future appliance repairs!


Map of Westlake, OH

Taught me something




Review of Fred's Appliance Service

Very good service, showed me new innovation in plumbing. Something I didn’t know existed. Valves inside hoses to prevent burst hose water damage. But in this case caused my problem. Fixed right away. Great pick up, Gabe.


Map of Windsor, OH

Awesome serviceman




Review of Fred's Appliance Service

Great serviceman ....friendly and knowledgeable!


Map of Parma, OH

Very happy with our service!




Review of Fred's Appliance Service

Our technician was very knowledgable and explained well the difficulties with parts arriving on time due to struggles Whirlpool is experiencing with COVID. When she returned to finish working after the part arrived, she did a great job and our fridge works flawlessly now.


Map of Mentor, OH

Dee




Review of Fred's Appliance Service

The service man came to fix my icemaker because it was not working he had to change a tube out because it wasn’t getting enough water well my refrigerator still not making ice I hope they will be coming back and not charging me again for a service call


Response from Fred's Appliance Service:

Hi Dee! Thanks for sharing your experience. We apologize that the issue with the ice maker is not resolved. Our trip and diagnostic and warrantied for thirty days. We would not charge you to come back and take another look. We see that you are back on schedule for Friday 8/7. If there are any cancellations we will reach out to you first to make sure you are available. If you have any questions prior to your appointment please let us know. Thanks! -The Fred's Team


Map of Willowick, OH

Great service and seemed to be very orginized.




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

He was very nice. Great work. Couldn’t be happier.


Pamela




Review of Fred's Appliance Service

Gabriel is very good natured and professional. Pleasant attitude. I appreciate him, especially during a pandemic.


Great service




Review of Fred's Appliance Service

Nice gentleman, very knowledgeable


Great service, excellent techs




Review of Fred's Appliance Service


Very prompt. Explained everything thoroughly.




Review of Fred's Appliance Service

Never have any problem with him when he has come to service my washer.


Gabriel was so great!




Review of Fred's Appliance Service

Fantastic service! Gabriel went above and beyond!


Great service




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

Gabriel is a knowledgeable and friendly service person. If I need service on any of our appliances, I will request Gabriel!


Joanne




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Complete, confident and courteous technician “BM”. All my concerns and questions answered. Efficient ! THANKS!


Prohaska




Review of Fred's Appliance Service

Very god. Good Technician


great service




Review of Fred's Appliance Service

David was very professional and a pleasure to have dealt with


Great Service great attitude Corrine is a wonderful attribute to your company




Review of Fred's Appliance Service

Personable ... asked what my problem was and continued to test check and made sure all was taken care before her departure


good service.first femail tech we have ever had, very good




Review of Fred's Appliance Service


Awesome service




Review of Fred's Appliance Service

We needed a follow up to our first service call. Corina came back a quickly resolved the problem with no charge. Extremely happy with Fred’s Appliance and Corina. Highly recommend them.


Mark&Ann K




Review of Fred's Appliance Service

Jeff did a great job. He was not only knowledgeable about the problem but set to work quickly . He was very pleasant and answered all our questions.


Very pleased with the service.




Review of Fred's Appliance Service

Good, polite and knowledgeable service person.


Excellent service




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

Jason was helpful, and explained everything to me as he went along


John




Review of Fred's Appliance Service


Great




Review of Fred's Appliance Service


Amazing Service.




Review of Fred's Appliance Service

Great service. Was friendly fast and efficient.


Great service and communication of the time of arrival




Review of Fred's Appliance Service

Great service in finding the problem, ordering the part and scheduling the follow up call. Appreciate that you can track your service tech during the day of the repair to better prepare for his arrival.


Excellent in every way




Review of Fred's Appliance Service


Excellent service




Review of Fred's Appliance Service

Gabriel was very efficient and professional. He knew what the problem was with the dishwasher. Within 20 minutes the repair was completed and to my satisfaction. A big thank you for solving the issue.


Great service.




Review of Fred's Appliance Service

Friendly, knowledgeable technicians. Always on time.


Keith




Review of Fred's Appliance Service

Service was great


Excellent service!!




Review of Fred's Appliance Service

Tremendous, courteous service. Jason was ahead of scheduled appointment time and quickly diagnosed and repaired the problem. Excellent job, excellent overall experience. Thank you Jason and Fred's Appliance Service!


Great Service, done properly during Covid times.




Review of Fred's Appliance Service

Repair person was courteous, efficient, and very sensitive to our concerns about Covid-19. He wore foot coverings, a mask, and limited his movement in our house. This was a warranty repair that we asked Fred's to postpone until we were more comfortable with someone coming into our home during Covid times. They were very supportive of our concerns.


Completely satisfied




Review of Fred's Appliance Service

My exceptions were met.


Great Service




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

My experience was very good I was impressed by the service I received and how the repair team did their job.


Great service




Review of Fred's Appliance Service

Honest and Informative


Great!




Review of Fred's Appliance Service

Fast Great Service


Terrific service




Review of Fred's Appliance Service

Professional team, wore their masks, explained the problem to us and had the part available to fix it!


ROck Star




Review of Fred's Appliance Service


Excellent customer service!




Review of Fred's Appliance Service

Corey was on time, very knowledgeable and friendly. I would recommend Fred’s to my family & friends! A very positive experience.


Owner




Review of Fred's Appliance Service

Great service, professional, wonderful communication..


Rochelle




Review of Fred's Appliance Service

Great


Great service




Review of Fred's Appliance Service

They did a great job on time and professional


Jay




Review of Fred's Appliance Service

Great Service


Excellent service




Review of Fred's Appliance Service

Fred’s was great to work with. Easy scheduling, safe friendly repair, good communication


Timely and informative




Review of Fred's Appliance Service

Justin was quick to identify the problem with our dryer and explain our options.


Great service - fast repair




Review of Fred's Appliance Service


Marge




Review of Fred's Appliance Service

On time, friendly & efficient


Hursh




Review of Fred's Appliance Service


Not great Service




Review of Fred's Appliance Service

It was not a great experience. The technician said that the dryer was in great working condition for its age. Sad to say the dryer went out two days later. The appointment was made because we could hear the difference in the sound it was making and now we had to order a new dryer, plus pay for the service visit.


Response from Fred's Appliance Service:

Hi Frank! Thank you for sharing your experience with us. We apologize that it did not turn out to be a positive one. When Dan ran his diagnostics he did not hear any unusual noises at the time. Our trip and diagnostic is warrantied for thirty days. We would have been happy to send out another technician for a second set of eyes. If you have any additional comments or concerns just let us know. Thanks! -The Fred's Team


Satisfied




Review of Fred's Appliance Service


good work




Review of Fred's Appliance Service

on time clean neat respect very good


Great setvice




Review of Fred's Appliance Service

Gabriel came prepared and installed the drain hose. The order number of the drain hose was given to me and I ordered it online. The technician did a awesome job. I only took him one hour. Thank you.


Very professional




Review of Fred's Appliance Service

Gabriel provided friendly and professional service. There was a mix up on the scheduled time, but other than that, he was very efficient.


Great service. Exceptional




Review of Fred's Appliance Service

She was the best. Knowledgeable Friendly and very competent


Technician was in and out in 15 minutes




Review of Fred's Appliance Service

Four stars only due to the 7 day lead time to repair the appliance


Response from Fred's Appliance Service:

Hi John! Thanks for sharing your experience with us We are always looking to improve our customer experience and apologize for the delay in getting your washer repaired. Summer is our busiest season and our technicians are repairing as many appliances as they can each day. If you have any further questions or concerns about Brian's visit to your home just let us know. Thanks again for sharing your feedback! -The Fred's Team


Great




Review of Fred's Appliance Service


Great Service!




Review of Fred's Appliance Service


Corina was great




Review of Fred's Appliance Service

knowledgeable, nice and punctual


Great service




Review of Fred's Appliance Service

Timely and efficient


summary




Review of Fred's Appliance Service

Jason shared info re: refrigerator that I did not know, eased my mind a bit, that was worth it!


great service




Review of Fred's Appliance Service


Great service!




Review of Fred's Appliance Service

Very professional! We finally have our ice maker working


Kathie




Review of Fred's Appliance Service


Great Service!




Review of Fred's Appliance Service

The repair was fast and correct


Bad news, but good info




Review of Fred's Appliance Service

Gabriel was polite, informative, and efficient in spite of the bad news about the cost of the repair.


Response from Fred's Appliance Service:

Hi Dan, Thank you for sharing your experience with us! Unfortunately, sometimes it's more cost-efficient to purchase a new unit than it is to repair. We are sorry to hear that was the case for your washer. However, we are so glad that Gabriel was polite and helpful when diagnosing your unit! If you have any questions, don't hesitate to reach out to our team.  Thank you! The Fred's Team


Robert




Review of Fred's Appliance Service

Did good job


Prompt, courteous service!




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

Jason was great. Got right to work and solved the problem. Personable too.


Pamela




Review of Fred's Appliance Service


Great service. Very well organized




Review of Fred's Appliance Service

Perfect!


refrigerator repair




Review of Fred's Appliance Service

Prompt, courteous and most important - got it fixed.


Miss




Review of Fred's Appliance Service


Job Well Done




Review of Fred's Appliance Service

Gabriel arrived on time, accurately diagnosed the clothes dryer’s problem then efficiently applied a solution.


Very nice and knowledgeable technician.




Review of Fred's Appliance Service


wonderful to have dryer working again




Review of Fred's Appliance Service

Quick and easy fix


good job




Review of Fred's Appliance Service


Got the job done!




Review of Fred's Appliance Service

Great service. Professional & timely!


Timely, professional & great service!




Review of Fred's Appliance Service


Amy




Review of Fred's Appliance Service


Great service and experience




Review of Fred's Appliance Service

Joe is professional, patient and kind. He worked hard to resolve the issues and was great communicating in the process. Much appreciated!


Quick!




Review of Fred's Appliance Service


Very good service




Review of Fred's Appliance Service

They were very professional in diagnosing the problem and repairing my ice maker on my refrigerator.


Great service




Review of Fred's Appliance Service

Brian is a true professional. Only thing that can be improved is shorter wait time for service but not in his control!


Response from Fred's Appliance Service:

Hi Susan! Thanks for sharing your feedback with us. We are always looking to improve our customer experience. We are in the midst of our busy summer season and our technicians are repairing as many appliances as they can each day. We apologize for the wait and are happy to hear that Brian was able to get your range squared away for you. If you have any additional questions just let us know! Thanks and enjoy your weekend! -The Fred's Team


Service completed




Review of Fred's Appliance Service

Price was excessive based on a common repair.


Response from Fred's Appliance Service:

Hi Lauren! Thanks for sharing your experience with us. We know unexpected repairs are never fun. We frequently re-evaluate our pricing structure to make sure it is within industry standards and allows us to provide great service. We will certainly consider your review during our next evaluation. We warranty our trip and diagnostic fee for thirty days. If you have any questions about your repair we are here to help. Thanks and we appreciate your feedback! -The Fred's Team


Gabriel P was a knowledgeable and very professional.




Review of Fred's Appliance Service


neat and clean




Review of Fred's Appliance Service

did a good job


Mr




Review of Fred's Appliance Service

Great service


Great service




Review of Fred's Appliance Service

Jason was on time, friendly, and professional. He wore a mask the whole time he was working in the house. He identified the problem with our oven, and fixed it quickly. I would have no problem using him again.


Homeowner




Review of Fred's Appliance Service


Awesome service




Review of Fred's Appliance Service

Very polite and respectfully was able fix the problem completely


Great service. Gabriel was great.




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

We have had Fred’s Appliance service our appliances ( microwave, Oven glass Door And refrigerator) since the 1990’s and have had good service and no complaints. The microwave was repaired at no cost due to recall, the oven glass door broke they replaced for $80 the GE fridge repair had more the one problem to fix but the cost was still cheaper than purchasing another fridge. The service technician was on time and calls to let you know he is in route. He was polite and professional GREAT... we will continue to support our local business like Fred’s Appliance.


Gabriel was Great!




Review of Fred's Appliance Service

Our dishwasher sprung a leak. Gabriel showed up on time and shared the bad news that it would cost more to fix it than to replace it. We asked him his opinion for our future dishwasher and he made no specific suggestions, but gave us guidelines for OUR needs. Gabriel was polite, kind, and very helpful. We would ask for him again should we need assistance with another appliance, as all of ours are aging with us!


Great service




Review of Fred's Appliance Service

Brian was very courteous and knowledgeable. Definitely time to help us.


Great experience!




Review of Fred's Appliance Service

Friendly service. Masked and safe worker!


Sharon




Review of Fred's Appliance Service

Very professional service from Corina. She solved my problem with oven glass easily and quickly. I would call Fred’s Appliance Service again.


experience




Review of Fred's Appliance Service


Megan




Review of Fred's Appliance Service


Leslie




Review of Fred's Appliance Service


great service




Review of Fred's Appliance Service


Service great, receptionist not great




Review of Fred's Appliance Service

The problem was fixed in an efficient manner and we’re grateful for that. The receptionist was less than courteous when I expressed my frustration at being without a refrigerator for another week. Sympathy would have been a better response.


Response from Fred's Appliance Service:

Hi Mike! Thanks for your feedback. We do apologize for the lack of empathy from our team. We will share this feedback with team member you spoke with and focus on our customer service development. Our goal is to get our customers taken care of as quickly as possible even during the busy summer months. We are happy to hear that Brian was able to install the parts needed for your refrigerator quickly. If you have any additional concerns or questions about your repair just let us know. Thank you! The Fred's Team


Igor Kmits




Review of Fred's Appliance Service

K


Tonya




Review of Fred's Appliance Service


Great service from technician




Review of Fred's Appliance Service

The whole process was seamless. The technician was very responsive, capable and efficient. He answered all questions and knew what he was talking about. He was excellent.


very friendly!




Review of Fred's Appliance Service

He fixed the problem with our washer in a very timely manner! We appreciate it greatly!


Great service




Review of Fred's Appliance Service

Gabriel was very friendly and knowledgeable.


Still not working




Review of Fred's Appliance Service

In fact I just called your office today and requested a refund because after over $700 in repairs my washing machine still does not operate properly.


Response from Fred's Appliance Service:

Hello Frederick, Thank you for sharing your feedback. Someone from our team will be in contact with you shortly regarding a refund. We appreciate your patience and apologize that we did not get your washing machine up and running again! Thank you, The Fred's Team


Warranty service refrigerator door mullion




Review of Fred's Appliance Service

Fred was great, this is the second call about this issue. He helped what he could to make the mullion work consistently. He applied some WD40 to the spring pivot piece. It now works OK., but what about again in 6 months? After warranty, will I need to take care of this 1/4ly throughout the years to come? My opinion is that Whirlpool needs to come up with a solution for the mullion failure. After all is was about 4 months old when it started happening. I spent well over $2000 for this refrigerator and a reputable product should work correctly for its entire life. But, Brian is a great serviceman.


Response from Fred's Appliance Service:

Hi David! Thanks for your feedback. We do apologize for the multiple trips to your home with the recurring issue on the mullion. If you have additional questions or feedback regarding your warranty with Whirlpool their customer service is 800-253-1301. Overall we are happy to hear that Brian was able to get you taken care of. If you need anything we are here to help. Thanks and have a good day! -The Fred's Team


Great service




Review of Fred's Appliance Service

Gabriel was very friendly and professional


Good Service




Review of Fred's Appliance Service

Fred's Service was very good; the problem was the junk freezer we bought from Maytag it only lasted 3 1/2 years. That is the last time we will buy from Maytag they do not answer our 'E' mails about the freezer issues.


Excellent Service




Review of Fred's Appliance Service

On time service, technician was very friendly and knowledgeable.


Gabe and partner rock!




Review of Fred's Appliance Service

Gabriel and his partner were great! They thoroughly explained what they were doing in a very personable manner. I just hope the led lights don't go out again!


Christina




Review of Fred's Appliance Service

My stove door trimming popped off called for service,nice, professional,and got the job done in a timely manner!


Great service at a reasonable cost.




Review of Fred's Appliance Service


Service




Review of Fred's Appliance Service

Brian was very nice and professional


Would Recommend




Review of Fred's Appliance Service

Excellent service. Fair diagnosis. I would recommend Fred’s to a friend. In the interest of an honest review, the tech did miss the 3 hour window by 30-40 min, but wasn’t a problem for me. Also, I only had a diagnostic and not a repair, so I can’t comment on repairs. 5 out of 5 customer service. Shout out to Jessica, who put up with the pain in the you know what home warranty people I have to work through.


Response from Fred's Appliance Service:

Hi James, Thank you for sharing your experience with us! We apologize we missed the time window! Glad to hear that your service was excellent and that Jessica provided excellenet customer serivce, too! Thanks and have a great weekend! The Fred's Team


Wonderful service




Review of Fred's Appliance Service

Loved our technician , corrina was awesome. Very professional and took care of our problem


Service charge and labor charge was very HIGH




Review of Fred's Appliance Service

Labor charge was very High for 15 to 20 minutes of work. I'm very pleased with the work and having the part that was needed available for the job.


Response from Fred's Appliance Service:

Hi Josylin, Thank you for submitting your review! We are so happy to hear that you were please with the service provided. We quote our repairs using a national flat rate labor guide. This means that regardless of the time it takes, we charge the same amount. We don't think it would be right to charge extra for a new technician that takes some extra time. We are glad that your technician was able to get your unit up and running again! Have a great weekend! The Fred's Team


Great Service




Review of Fred's Appliance Service

The scheduled time was between 9:00am and noon; Joe arrived at 9:01am. He was awesome; efficient and informative.


Knowledgeable and punctual!!




Review of Fred's Appliance Service

Fred’s Appliance is always punctual, reliable and knowledgeable! Brian was on time, knew what he was talking about and was nice - I would recommend them to anybody I know!!


great service but somewhat pricey




Review of Fred's Appliance Service

would like to see the service call charge deleted if you accept the repair quotation, or at least reduced.


Response from Fred's Appliance Service:

Hi John, Thank you for submitting your review! We are so happy to hear that your technician was able to offer such great service. We know that sometimes in this industry, the diagnostic fee is "put toward" the repair cost if you choose to repair the unit. However, that usually means a higher service call for customers that don't choose to move forward with the repair and more "hidden costs." So, we find it better and simply more honest to keep all of the charges separate so you know exactly what you are paying for. We hope this clears up the "why" behind our policy. Have a great weekend! The Fred's Team


Great service




Review of Fred's Appliance Service

Extremely professional


Prompt and professional




Review of Fred's Appliance Service

Very good service


Fridge was not keeping things cool !




Review of Fred's Appliance Service

Great Service. Jeff was so nice and polite. He knows what he’s doing. He ordered us a new sensor and it came the next day. I would ask for Jeff again.


Great service




Review of Fred's Appliance Service

Very satisfied with service and work.


Great Service




Review of Fred's Appliance Service

Joe was very pleasant and quickly diagnosed the problem We were also glad the part was on his truck that was needed


Great service




Review of Fred's Appliance Service

Knowledgeable team. Friendly. Courteous.


Great, professional service!




Review of Fred's Appliance Service

Gabriel was very knowledgeable and courteous. He explained everything in detail and answered all our questions.


Great service




Review of Fred's Appliance Service


A factor repair under warranty




Review of Fred's Appliance Service


Reviews




Review of Fred's Appliance Service

She was outstanding


courteous, patient and thorough young man repaired our machine




Review of Fred's Appliance Service

the repairman was behind schedule but the office kept us updated. nice and appreciated since my husband came home earlier in order to be on hand for any questions.


Great service




Review of Fred's Appliance Service

The serviceman ordered new parts instead of trying to repair the old ones and now it works the best it ever has. Problem solved! (I hope)


Great service. Technician was very nice.




Review of Fred's Appliance Service

We would not hesitate to recommend Fred's Appliance Service.


Great




Review of Fred's Appliance Service

All is good occasional water, but not at all like before, thanks for asking, stay safe


Kerry




Review of Fred's Appliance Service

Excellent service, friendly, on time, great work!


Great




Review of Fred's Appliance Service

EXCELLENT ALSO LEVELED FRIG AND THE DOORS


Great




Review of Fred's Appliance Service

He was polite and fixed the problem. Thank you


Helpful




Review of Fred's Appliance Service


Great service very nice technician




Review of Fred's Appliance Service

Recommend Fred’s appliance service to everyone


Excellent service




Review of Fred's Appliance Service

Corina was very knowledgeable and helpful in repairing our dishwasher. Plus she was very friendly and nice.


Wonderful service. Great savings.




Review of Fred's Appliance Service

Great timely efficient.


Excellent




Review of Fred's Appliance Service


Great Service




Review of Fred's Appliance Service

Gabriel was very professional and knowledgeable. He was also very considerate given the COVID-19 conditions. We would highly recommend him to friends and family for future repairs.


Great service




Review of Fred's Appliance Service

On time and fast service


Mrs




Review of Fred's Appliance Service

You should require your employees to wear face mask when entering customers home. The reason they are in and out many homes during the day and people have the virus and don’t even know it


Response from Fred's Appliance Service:

Howdy Diana! Thanks so much for dropping our team a line. We're sorry our technician did not use PPE. I can assure you that all technicians have been equipped with PPE including masks. We will be discussing your specific service event with Corey. In the event you use our service again in the near future, please request that our technicians wear PPE before entering your home. Thank you again, and have a great evening!


Great people




Review of Fred's Appliance Service

Overall great people performing the work and I’d say average prices. Good warranty program!! But took about a week and a half To finally get Out here for the appointment after the initial request.


Response from Fred's Appliance Service:

Hi Anthony! Thanks for sharing your experience with us! The Summer season is our busiest. We apologize for the delay as we always want to get our customers taken care of as quickly as possible. However, we are happy to hear that you are satisfied with the technician's return visit for your refrigerator. If you have any questions or additional feedback just let us know. Thanks and have a good day! -The Fred's Team


Great service




Review of Fred's Appliance Service


Corina




Review of Fred's Appliance Service

She is an exceptional tech. Very knowledgeable works quickly and answers your questions efficiently. Gave great recommendations to save your washing machine from further repairs. I would highly recommend her to anyone who needs your service


Excellent and friendly service




Review of Fred's Appliance Service

Our tech was very friendly and did an excellent job.


corina was great she really knows her business




Review of Fred's Appliance Service


Service Reviw




Review of Fred's Appliance Service


Great thank you




Review of Fred's Appliance Service


Awesome




Review of Fred's Appliance Service


joseph




Review of Fred's Appliance Service

the service was great by Brian he was not given all the parts he ordered therefore it took 2 weeks to finish the job


Response from Fred's Appliance Service:

Hi Joseph! Thanks for sharing your feedback. We do apologize for the delay with additional parts needed. The technician noted that he found a crack on the water valve during his return visit. However, we are happy to hear that you thought Brian was great! If you have any additional questions about your repair just let us know. Thanks and have a good day! -The Fred's Team


Excellent Service




Review of Fred's Appliance Service

Professional, courteous. I will call Fred’s Appliance again for service.


Great Service




Review of Fred's Appliance Service


Service




Review of Fred's Appliance Service

Service was excellent


woo




Review of Fred's Appliance Service


Linda




Review of Fred's Appliance Service

Awesome


Great service! Good price!




Review of Fred's Appliance Service


Sue




Review of Fred's Appliance Service


He was very friendly, very very knowledgeable, and very respectful. Or his mask and booties, I was so impressed! Thank you




Review of Fred's Appliance Service

Awesome


Dan




Review of Fred's Appliance Service

Jeff is a great repair expert and I know who ever has him as their repair expert will be very satisfied with his abilities. Great personality!


Amazing service




Review of Fred's Appliance Service

Gabriel was great as well as the other technician. They were prompt, friendly, and did a great job! I highly recommend Fred’s!!


David was great




Review of Fred's Appliance Service

David was great. He knew exactly what needed done and accomplished it. He is a great representation on Fred's appliance.The only concern I have is the price. I think it was well overpriced and I probably wouldn't use the company again for that reason.


Response from Fred's Appliance Service:

Hi David, Thanks for dropping us a line! We know it's never fun to have to pay for unexpected appliance repairs. We frequently re-evaluate our pricing structure to ensure that it's within industry standards and allows us to provide stellar service. We will certainly consider your review during our next evaluation. We are so happy to hear that your technician was a great representation of our company and provided quick and efficient service! Thank you! The Fred's Team


Terrific




Review of Fred's Appliance Service

Once again, Corina was a god send. Diagnosed the problem and set about fixing it. She is one of the best I’ve encountered over the years. Extremely knowledgeable, professional and personable.


Gabriel and the young lady assisting




Review of Fred's Appliance Service

I just found this survey in a spam file. Gabriel and his assistant were most helpful and personable.


Jason was wonderful




Review of Fred's Appliance Service

Great Service


Phenomenal service




Review of Fred's Appliance Service


Stephen




Review of Fred's Appliance Service

Carina was our repair person for the second time (1st was last year when our brand new fridge needed repairs after 3 mid. ). She is very professional and knowledgeable about the products she is servicing. She was able to answer questions about the appliance and offer helpful hints in proper care for it as well.


Always great sevice.




Review of Fred's Appliance Service

Joe is an excellent technician. Friendly, knowledgeable, and competent.


Great Service




Review of Fred's Appliance Service

Prompt, explained, friendly, and issue is fixed. Thanks to Jason!


Frost problem in freezer




Review of Fred's Appliance Service


Problem resolved. Root cause not explained.




Review of Fred's Appliance Service

The washer’s heating cycle at the end of the washing cycle is now working as expected, which is what we expected from the service visit. However, the receipt shows an error code from a diagnostic test was returned (F7-1), that the error code was deleted/cleared, and that the power was reset. After these steps, the issue could not be recreated. Grateful the problem was resolved and our dishes are being dried, as expected, as a result of the actions taken. But instead of being told there was an error code (as opposed to seeing it on the receipt), or educated on what that error means, or what might trigger the error and how to avoid it in the future, I was told there was no blower in my dishwasher (an irrelevant piece of information, since the dishes had been hot and dry before the issue, and that their not getting dry with no feeling of heat when the cycle was complete triggered our service call) and that we should run hot water to our faucet before running the washer. Again, at the end of the day, the problem was resolved and the dishes are getting dried again, and that’s most important. I’m just left with a disconnect as to what the actual cause of the problem was. Other than that, Gabriel and his coworker were both very professional and courteous. They both wore masks during visit, which we greatly appreciated during this pandemic, and cleaned up after themselves, and reassembled the bottom of the washer.


Response from Fred's Appliance Service:

Hi Brian, We apologize that we were not clear when we were in your home! Sometimes computers will display error codes even though the computer or control has not failed. A reboot of the system may clear the codes and allow the unit to function properly again. We are glad this was the quick fix for your unit! If you have any issues, do not hesitate to reach out to our team and we will send a technician out to get you taken care of! Thank you! The Fred's Team


Great service




Review of Fred's Appliance Service

Jeff was courteous and informative; very knowledgeable about what the problem was/is. Took the time to explain and showed me why I was having a problem.


Kristen




Review of Fred's Appliance Service

Great Service! I request Gabriel all the time!


Carmen




Review of Fred's Appliance Service

David is a great representative for Fred’s Appliances. On time, solved the problem, very polite and COVID-19 PPE prepared.


Corina was a spectacular technician




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service


Jen




Review of Fred's Appliance Service

James was professional, competent, and courteous when he repaired my Kitchen Aid refrigerator. I would happily have him to my home again.


Super nice




Review of Fred's Appliance Service

David was such a nice, helpful, and polite person to work with! Very respectful and down to earth!


Cindy




Review of Fred's Appliance Service


Fast, great service!




Review of Fred's Appliance Service


Great service




Review of Fred's Appliance Service

was able to service my 15 year old dishwasher by cleaning out the pump and grinder and it’s back to working just fine!


Awesome job on a shitty product




Review of Fred's Appliance Service

I think the tech is awesome and Maytag is a Shit product. He fixed the problem no issues, quick as hell to boot. This guy deserves a raise for working with such shit such as Maytag.


Service call




Review of Fred's Appliance Service

Satisfactory


Pat




Review of Fred's Appliance Service

Everything was excellent, Until the end. And they try to add a $98 service charge. When KitchenAid told me clearly there will be no charges. And he gave me a special number because it was covered under a recall notice. It just makes me wonder if they’re doing it to everybody that KitchenAid sends their business. I would have called KitchenAid and advised him of my service. But you were looking at a 30 minute wait before you get a customer service rep.


Response from Fred's Appliance Service:

Hi Pat! Thanks for sharing your feedback with us. Traditionally yes we do have a trip and diagnostic fee for the technician to come to your home and diagnose your appliance. We were not given the details of what was covered until the technician was at your home. We apologize for any confusion with cost, however, we are happy to hear that overall you were satisfied with your visit. If you have any additional questions or concerns with your repair just let us know. Thanks and have a good day! -The Fred's Team


recipient




Review of Fred's Appliance Service

pricing.not applicable, still under warranty


Jim




Review of Fred's Appliance Service

great service friendly honest techs


Janet




Review of Fred's Appliance Service

Excellent service


Bravo Zulu!




Review of Fred's Appliance Service

Icemaker works great.


Brian M.

Brian M.

WASHER MAYTAG MVWB835DW5 Installed gearcase washplate and drain pump Ran auto test and calibration OP Test Ok

Near Lisa Ln, Solon, OH 44139
Brian M.

Brian M.

DISHWASHER MAYTAG MDB4949SHZ0 Installed control Ran test cycle OP Test Ok

Near Mallard Ct, Streetsboro, OH 44241
Marie V.

Marie V.

WASHER MAYTAG MVW6230HW0 "Cc that the unit is not working properly. Ran diag found error code of F0E2 over suds , F7E7 motor unable to reach target rpm, F7E1 tachometer missing or wrong signal,F7E6 motor circuit open , F0E3 overload. Ran auto test , unit stopped at agitation and gave me a error code of F7E1. Check actuator failed. Check wires for ohms pass. Replaced actuator from T/S. Ran auto test. Pass. Op test ok; used 1 W10913953 (ACTUATOR) from stock"

Near Abbe Rd N, Sheffield Lake, OH 44054
David R.

David R.

REFRIGERATOR WHIRLPOOL WRF989SDAM01 Found dye leaking from filter dryer connections. Will need filter drier **schedule for 3 count just Incase anything else comes up when checking unit. ; used 2 WPW10143759 (DRIER) from stock

Near Elmbrook Dr, Broadview Heights, OH 44147
Marie V.

Marie V.

WASHER WHIRLPOOL WTW5500SQ2 Cc that the unit filled with water and stopped working. GFI was tripped corrected issue. Unit started working. Filled again started agitation op test ok

Near Hyannis Port Cir, Avon Lake, OH 44012
David R.

David R.

RANGE JENN-AIRE JGS9900CDS02 "Cc gas company came out, identified leak, showed her where, turned off gas and also deemed vent needs rapiers as well. Used soap and water, bubbles on regulator, checked duct. Ripped from insulation and will not reach to cover areas needed. Duct vent 8032P003-60 is NLA, Clamp (x2) 7111P047-60 is NLA. Pressure Regulator 74011878 $127.87. Sending over to see if parts can find vent and contact customer further from there. ; O-emld tckt"

Near Nob Hill, Strongsville, OH 44136
Gabriel P.

Gabriel P.

DISHWASHER WHIRLPOOL MDB4949SKB "Replace coils and kept one for truck stock,opt test ok is heating"

Near Archmere Ave, Cleveland, OH 44109
Gabriel P.

Gabriel P.

DRYER WHIRLPOOL WGD4950HW0 "Replace coil and kept the other for truck stuck,opt test ok,is heating show customer"

Near Alber Ave, Parma, OH 44129
Jeff M.

Jeff M.

DISHWASHER KITCHENAID KUDS35FXSSA The wires in the junction box in the bottom of the dishwasher were melted a cut back to bad wire splice new wire unit tested good

Near Spencer Rd, Lyndhurst, OH 44124
Jeff M.

Jeff M.

REFRIGERATOR MAYTAG MFI2570FEZ07 Installed the new part op tested good.

Near King Edward Ct, Willoughby, OH 44094
Jeff M.

Jeff M.

DISHWASHER WHIRLPOOL WDT750SAHZ0 Installed the new part op tested good.

Near Waldamere Ave, Willoughby, OH 44094
Dan H.

Dan H.

RANGE WHIRLPOOL WFE535S0JZ0 "Installed new infinite switch, op test good"

Near Shakerwood Rd, Warrensville Heights, OH 44122
Brian M.

Brian M.

DISHWASHER WHIRLPOOL WDF520PADM7 Installed valve and gaskets OP Test Ok

Near Clearview Rd, Ravenna, OH 44266
Dan H.

Dan H.

REFRIGERATOR KITCHENAID KRMF606ESS01S "Installed new control and evaporator fan/thermistor, led module did not fix lights , unit needs led board; ordrng 1 W10804160 (Led board)"

Near W 160th St, Cleveland, OH 44111
Joe O.

Joe O.

WASHER WHIRLPOOL WTW4816FW2 "Cc: leakingFound tub cracked, and drain not pushing waster out. Needs tub and drain pump. Entitlement shows under warranty; ordrng 1 W10919003 (pump-water) and 1 W10371566 (tub)"

Near Parkside Dr, Lakewood, OH 44107
Corina B.

Corina B.

WASHER WHIRLPOOL WFW5620HW0 CC that the unit does not spin. Ran diag F7e9 locked rotor. Started a spin cycle with no clothes spun fine. Added towels. Wouldnt do anything. Will need a control and stator. ; ordrng 1 W11354541 (Stator) and 1 W11322903 (Control)

Near Endsley Ave, Rocky River, OH 44116
Brian M.

Brian M.

DISHWASHER WHIRLPOOL WDT720PADB2 "Cc of leak Found water coming from vent housing vent not closing and water is pushing out from vent Needs vent and housing ; ordrng 1 WPW10428211 (vent asm) and 1 WP8269259 (gasket), used 1 SHIPPING (shipping and handling) from stock"

Near Wayland Rd, Diamond, OH 44412
Dan H.

Dan H.

REFRIGERATOR WHIRLPOOL WRT112CZJW00 Need to order specialized locring fitting for evaporator ; ordrng 1 L13005654 (Coupler)

Near Marioncliff Dr, Parma, OH 44134
Joe O.

Joe O.

WASHER WHIRLPOOL CAE2795FQ1 Installed control. Ran auto test and calibration. Op test ok

Near Detroit Ave, Cleveland, OH 44102
Jason N.

Jason N.

OTR MICROWAVE WHIRLPOOL WMH31017HS3 "Cc unit hood bulb broke in off in socketConfirmed bulb separated inside holder. Replaced holder and bulb. Op test no good. Light will not turn on. No power to bulb socket, bad triac on control. Unit needs control board. ; ordrng 1 W10892389 (Control board)"

Near Wiese Rd, Brecksville, OH 44141
David R.

David R.

DRYER KENMORE 110.6002201 "Not heating. Power coming to terminal block is good. Checked fuse, heater, cutoff, all good. Checked timer, getting 240 but from contacts A-C not closing to allow voltage to be sent to heater. Will need new timer. Gave estimate to customer. Do not order parts at this time; ordrng 1 WPW10185976 (Timer), used 1 SHIPPING (shipping and handling) from stock"

Near Decker Dr, Parma, OH 44134
Jason N.

Jason N.

MICROWAVE AMANA RSBG659P "Installed new H.v. Capacitor. Ran heat test for 2:00 minutes with water. Observed unit. Heat test good, no abnormal sounds or burning smells. Op test good."

Near Bunbury Ln, Painesville, OH 44077
Brian M.

Brian M.

REFRIGERATOR KITCHENAID KFIV29PCMS02 Cc of no ice still Found temps to be warmer in freezer section about 35 degrees temps in fridge are at 38Ran test 4 No frost pattern on freezer evap at this time and light frost pattern on ff evap Sealed system needs repaired Unit has 10 year sealed system for parts only ; ordrng 1 W11116006 (evaporator) and 1 W10276644 (compressor)

Near Fox Trail, Chagrin Falls, OH 44022
Marie V.

Marie V.

REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Cc that the unit wont dispense ice. Unit is not sending power to the motor. Chase the wires did not get any power from control at the connector on the door or at the motor. Will order a control and a motor. ; ordrng 1 W11310391 (Motor) and 1 W11449482 (Control)

Near Cobblestone Dr, Amherst, OH 44001
David R.

David R.

DISHWASHER WHIRLPOOL KUDE20IXSS8 "Replaced part. Tested. Good. Ran diagnostics, good. Op test ok"

Near Quarry Lakes Dr, Amherst, OH 44001
Jason N.

Jason N.

DISHWASHER FRIGIDAIRE FFBD2406NS11B "Installed sump and motor o-rings. Op test no good. Still leaking from underneath. Pulled apart sump and motor. Found input shaft seal on motor shredded, toothpick made its way past chopper blade. Leaking from motor, unit needs motor. ; ordrng 1 154844301 (Motor/pump)"

Near Edgecliff Dr, Euclid, OH 44123
Corina B.

Corina B.

DRYER WHIRLPOOL MED5630HC1 CC that the unit will run for awhile then stops. Checked the amp drawl on the cord 26.8 amps on both sides. Will need an electrician. Optest ok.

Near Colahan Dr, Rocky River, OH 44116
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRF757SDHZ "Cc unit water dispense is cloudyTested dispense, confirmed cloudy water, let sit in glass. Cloudiness dissipated after 20 seconds. Water has dissolved air in it. Checked filter installation. Checked water source at back on unit. Filled glass with water from source line, same cloudy appearance. Advised customer air is coming from their water source. Advised it is not hazardous to drink. Advised if they are adamant about removing air from their water source, they would have to contact a plumber to discuss options."

Near Maplegrove Rd, Willoughby Hills, OH 44094
Jeff M.

Jeff M.

DISHWASHER WHIRLPOOL WDF540PADM0 the sump motor is seized needs a new motor; ordrng 1 WPW10605059 (Sump) and 1 Ship

Near Ledgebrook Ln, Chagrin Falls, OH 44022
Joe O.

Joe O.

RANGE WHIRLPOOL WGE745C0FS01 "Cc: spots inside oven, front right burner not working on highFound spots in unit are from spill over. Found infinite switch on oven failed. Shorting out inside infinite switch. Needs infinite switch.Infinite switch shows out of stock. Office to reschedule; ordrng 1 WPW10312185 (switch-inf)"

Near Haven Ct, Willoughby, OH 44094
Marie V.

Marie V.

DISHWASHER WHIRLPOOL WDF520PADM7 Cc that the top rack is broken. Replaced adjuster kit from T/S. Op test ok; used 1 W10712394 (ADJUSTER (SET OF 2)) from stock

Near Parkhurst Dr, Sheffield Lake, OH 44054
Jason N.

Jason N.

WASHER WHIRLPOOL WTW5000DW1 "Cc unit making transmission bearing noise Ran auto test, found washplate grinding in cycle, washplate is stripped. This is the sound customer is hearing. Checked gearcase shaft splines, shaft splines also worn down. Will need to order washplate to complete repair. Rescheduled.; ordrng 1 W10752283 (Washplate) and 1 W10752187 (Screw)"

Near E 118th St, Cleveland, OH 44105
Brian M.

Brian M.

RANGE WHIRLPOOL WFG535S0JS1 Cc of Error Could not find a stored error Installed control OP Test Ok

Near Tilden Rd, Hiram, OH 44234
Joe O.

Joe O.

DRYER WHIRLPOOL WED6200SW1 Customer states she has a warranty. Advised customer they would have to contact the warranty company to get us a dispatch.Did not look at machine.

Near E 146th St, East Cleveland, OH 44112
Marie V.

Marie V.

WASHER MAYTAG MVWB835DW3 "Cc that the unit is not working. Was able to go on Ian found error code of F6E2 Communication Error: UI Cannot Hear ACU F2E1 stuck button . Did a UI test pass. Unit will need Acu and UI. Because of the error code want to me sure everything works. Cust will call back if they want to repair unit. ; ordrng 1 W11115285 (Ui) and 1 W11170706 (Control), used 1 SHIPPING (shipping and handling) from stock"

Near Orchard Ct, Sheffield, OH 44054
Gabriel P.

Gabriel P.

DISHWASHER WHIRLPOOL MDB4949SKB "Replace coils and kept one for truck stock,opt test ok is heating"

Near Archmere Ave, Cleveland, OH 44109
Marie V.

Marie V.

DRYER WHIRLPOOL MGDB855DC4 Replaced control. Ran unit op test okNo core for return

Near Trails End Dr, Amherst, OH 44001
Corina B.

Corina B.

WASHER WHIRLPOOL WFW6620HW0 "Cust showed pop, sent pic. CC not enough water going into unit. Ran diagnostics no error code found washer on risers. Drain hose not 39 from bottom of washer. Advised customer to raise drain hose. Op test ok."

Near Azalea Dr, Cleveland, OH 44143
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL Wrf992fifm00 "Cc: not making ice, door is not shutting properlyFound ice maker was shut off. Found unit was not level. Turned ice maker on cycled ice maker. Op test ok"

Near Sanctuary Dr, Mentor, OH 44060
Marie V.

Marie V.

REFRIGERATOR KITCHENAID KRSF705HPS00 "Cc that the unit froze things at the bottom drawer and a lot of frost buildup at the evap. Cust try to remove some of the frost but it is starting to build up again. Unit will need new thermistor on evaporator , evap cover and a control. 0* on freezer 41 on fresh food section; ordrng 1 W11098695 (Evap cover) and 1 W10316760 (Thermistor) and 1 W11172798 (Control)"

Near Crown Colony Dr, Avon, OH 44011
Gabriel P.

Gabriel P.

DRYER SAMSUNG DV42H5200EP/A3 "Found heater element open gave estimate customer will think about it ; ordrng 1 DC97-14486A (Heater assembly), used 1 SHIPPING (shipping and handling) from stock"

Near Beaconsfield Blvd, Rocky River, OH 44116
Joe O.

Joe O.

DISHWASHER GE GDT635HGJ2WW "Cc: unit was blinking but wouldnt start, now unit wont do anythingFound unit is not reading door latch.ohmed out latch from control. Found latch is functioning. Needs controlCustomer does not want to repair at this time; ordrng 1 WD21X24900 (Control), used 1 SHIPPING (shipping and handling) from stock"

Near S Green Rd, Beachwood, OH 44122
Corina B.

Corina B.

WASHER MAYTAG MVWC465HW2 Replaced the control. Cust could not find the harness. Replaced the control. Optest ng. Washer was going to overfill. Will need the harness. Drain hose is at recommend height and has an air gap. ; ordrng 1 W11233718 (Harness)

Near Beyerle Rd, Cleveland, OH 44105
Joe O.

Joe O.

WASHER WHIRLPOOL GVW9959KQ2 "Cc: brown residue on clothing, clothing getting under wash plateFound wash plate gasket worn. Residue from detergent build up. Needs wash plate and balancing ring.; ordrng 1 WP9724323 (ring-bal) and 1 285903 (washplate)"

Near Hyde Park, Beachwood, OH 44122
Gabriel P.

Gabriel P.

KITCHEN WHIRLPOOL WDT720PADM3 "Found inner door warped in the bottom allowing water to penetrate and leak need inner door gave estimate customer will not repair,opt test ok ; ordrng 1 W10860142 (Inner door) and 1 WP8269259 (Gasket), used 1 SHIPPING (shipping and handling) from stock"

Near Westwood Ave, Lakewood, OH 44107
Brian M.

Brian M.

DISHWASHER KITCHENAID KUDC10FXSS5 Cc unit doing same thing as last time Found UI non responsive but when door is shut the drain pump kicks on From previous repair unit will need control and UI ; ordrng 1 W11035586 (cntrl-elec) and 1 WPW10481130 (panel-cntl)

Near Brittany Woods Dr, Chagrin Falls, OH 44023
Brian M.

Brian M.

DRYER WHIRLPOOL WGD7300XW0 Installed control for f1 error OP Test Not good Found igniter and radiant sensor open Needs igniter and sensor ; ordrng 1 WP338906 (sensor) and 1 279311 (ignitor kit & bracke)

Near Sheldon Rd, Mantua, OH 44255
David R.

David R.

DRYER SAMSUNG DV45H7000EW/A2 "Cc unit turning on, drum not moving. Took top off, found idler pulley broken, checked belt, good. Ordering idler.; ordrng 1 DC93-00634A (Idler), used 1 SHIPPING (shipping and handling) from stock"

Near Cornell Dr, Broadview Heights, OH 44147
David R.

David R.

REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Cc unit not cooling properly, also unit mullion strip and gaskets real warm, showed me build up of ice on evap. Defrost issue. Went through diagnostics. Condenser fan is running slow. Getting correct voltage from control. Also sending correct son troll down to thermostat. Ordering evap harness, control, fans. *** setting as 2 count, will have to steam out all ice on evap and cover. *** requesting double labor ; ordrng 1 WPW10503278 (Control) and 1 WPW10128551 (Fan) and 1 W11387394 (Con fan) and 1 W11260592 (Harness with defrost thermostat)"

Near Rosalee Ln, Strongsville, OH 44136
Gabriel P.

Gabriel P.

DISHWASHER IKEA IUD8555DX1 "Found error code f3e1 thermister open and f3e4 motor failure and f8e1 slow drain and also found unit water connected to cold water valve advised customer to change it to hot water found thermister open giving estimate. Customer decided not fix the unit he will fix the unit himself. AT.; ordrng 1 WPW10705575 (Sensor), used 1 SHIPPING (shipping and handling) from stock"

Near Franklin Blvd, Cleveland, OH 44102
Joe O.

Joe O.

OTR MICROWAVE WHIRLPOOL WMH75021HZ2 "Cc: not heatingFound outlet has hot neutral revered. Found unit is pulling 5.3 amps. Needs magnetron and diodeCustomer to have electrical corrected, then customer to contact to reschedule; ordrng 1 W10818686 (magnetron) and 1 W11256462 (diode)"

Near Donwell Dr, South Euclid, OH 44121
David R.

David R.

WASHER WHIRLPOOL WTW8040DW4 "Cc unit not working correctly F8-E1, F2-E1. Tested and found open cold valve. Gave estimate to customer. Customer said she is under 5 year extended warranty. Lowes didnt send over information, customer is calling to getting taken care of. Customer didnt pay service call. ; ordrng 1 W11220230 (Valve), used 1 SHIPPING (shipping and handling) from stock"

Near E 36th St, Lorain, OH 44055
Gabriel P.

Gabriel P.

REFRIGERATOR KITCHENAID KRFF507HPS00 Replace control and motor fan opt test ok

Near Lake Rd, Lakewood, OH 44107
Jason N.

Jason N.

WASHER AMANA NTW4516FW3 "Installed gearcase. Ran auto test, same sound/issue still present in both agitation and spin. Found sound is coming from drive motor, motor bearing is bad. Unit needs drive motor. ; ordrng 1 W10890624 (Drive motor)"

Near E 171st St, Cleveland, OH 44119
Gabriel P.

Gabriel P.

RANGE WHIRLPOOL WFG505M0BS "Tested unit and found ignitor was not glowing hot enough to turn on burner. Will need to be replaced.; ordrng 1 W10918546 (Oven ignitor), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

Near W 120th St, Cleveland, OH 44111
David R.

David R.

WASHER WHIRLPOOL WFW5620HW1 "Unit is locking but not spinning. Went into diagnostics, went through diagnostics cycle. Water is incoming, draining is good, lock is good. Not spinning. Can hear relays clicking from control. It not activating. Found tech sheet. Windings testing a little out of range. Ordering control, stator ; ordrng 1 W11322903 (Control) and 1 W11354541 (Stator)"

Near Holly Ln, Avon, OH 44011
Corina B.

Corina B.

WASHER WHIRLPOOL MVWB835DW2 Cc clothes coming out soaked. Error code F8E1 Long Fill. Checked drain pump and drain hose. Working as designed.

Near Delaware Ave, Lakewood, OH 44107
Marie V.

Marie V.

REFRIGERATOR MAYTAG MFI2269VEM5 "Cc that the unit is not cooling and water stopped coming out at the UI and that the ice maker stopped working a long time ago. Took temp found 35 on freezer and 61 on fresh food section. Nothing is working no lights at the UI when press a button on UI every light on UI turns on but nothing happens unit will need main control. Explain cust that we will be able to take a look at the ice maker when new control is on. ; ordrng 1 WPW10312695 (Control), used 1 SHIPPING (shipping and handling) from stock"

Near W Ranchview Ave, North Olmsted, OH 44070
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRF560SEHV00 "Cc unit still not making iceReplaced ice maker using customer supplied pre Id part. Ran manual harvest test, ice maker indexed properly and filled mold with water. Checked door switch for proper operation with door closed. All checked good. Op test good."

Near Fern Dr, Mentor On The Lake, OH 44060
Joe O.

Joe O.

N/A N/A KSC23C8EYB02 "Installed evap thermistor and fan assembly. Unit is cooling, advised customer to allow 24 hours for temps to adjust. Op test ok"

Near Snowberry Ln, Pepper Pike, OH 44124
Marie V.

Marie V.

REFRIGERATOR KITCHENAID KRMF706EBS01 Ccthat the lights are out and freezer light as well. Replaced freezer light op test ok; used 1 W10695459 (Light) from stock

Near Broad Blvd, North Ridgeville, OH 44039
Corina B.

Corina B.

RANGE JENN-AIR JJW3830DP01 Replaced the lower fan. Heated oven to 350*. Optest ok.

Near Coveland Dr, Avon Lake, OH 44012
David R.

David R.

WASHER MAYTAG MVW7232HW0 "Replaced valve, customer had hoses, replaced. Took pictures, leaking from house water shutoff, sent pics to customer. Unit itself checks good. Op test ok"

Near Pearlview Dr, Strongsville, OH 44136
David R.

David R.

REFRIGERATOR WHIRLPOOL WRS315SNHM03 Cc unit is not cooling. Customer has unit outdoor side of house. Temp is 30*. Let customer know temp requirements per owners manual page 6. Has to be minimum of 55* in order for unit to properly run. Unit checks good. Op test ok

Near Michael Ave, North Olmsted, OH 44070
Gabriel P.

Gabriel P.

WASHER GE GTW330ASK0WW Found gear case leaking from bottom of unit will need to be replaced. Customer will not fix unit will buy a new appliance.

Near Clarence Ave, Lakewood, OH 44107
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Cust showed pop, sent pic. Called office due to sears outlet receipt. Advised cust there could no warranty on unit. CC fridge not cooling. Tested temp. Freezer at 60. Ff at 50. No frost pattern on the evap. Will need evaporator. ; ordrng 1 W10836706 (Evaporator) and 2 WPW10143759 (Drier)s"

Near E 135th St, Cleveland, OH 44120
Brian M.

Brian M.

WASHER WHIRLPOOL WFW9550WW00 "Replaced drain pump,Ran test cycle OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock"

Near Udall Rd, Hiram, OH 44234
Jason N.

Jason N.

DISHWASHER KITCHENAID KUDS30IXBT8 "Installed float switch assembly parts. Ran wash test for 10 minutes, no leaks. Op test good."

Near Hartshire Dr, Willoughby, OH 44094
Brian M.

Brian M.

WASHER WHIRLPOOL WTW4955HW1 Installed cam and actuator Ran test cycle OP Test Ok

Near Bennett Ave, Ravenna, OH 44266
David R.

David R.

RANGE WHIRLPOOL WFE550S0HZ1 "Customer had POP. Cc unit oven not workin, customer heard popping noise. Went to bake of unit, harness and 3 prong cord is burnt up. Ordering harness. Let customer know they will have to purchase 3 prong power cord, not covered under warranty ; ordrng 2 W11458883 (Harness)s"

Near Lee Ave, North Ridgeville, OH 44039
Gabriel P.

Gabriel P.

DRYER ROPER RGD4516FW0 Customer complaint of loud thumping sound verified unit and found screw stock around the front seal on tub. Removed screw and tested unit. Opt test ok. AT

Near Alameda Ave, Lakewood, OH 44107
Brian M.

Brian M.

WASHER WHIRLPOOL WTW7300DW1 "Cc of error Found UI allowing input but will not go past error Found error f6e3 and f6e2 Needs control and UI ; ordrng 1 W10812422 (Control) and 1 W11102318 (console), used 1 SHIPPING (shipping and handling) from stock"

Near Merry Oaks Trail, Chagrin Falls, OH 44023
Corina B.

Corina B.

DISHWASHER KITCHENAID KUDI230BWH0 CC unit will not advance automatically unless you advance the timer. Unit will need a new timer. Part is nla.; ordrng 1 9741693 (Timer)

Near E Silsby Rd, Beachwood, OH 44122
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL ED2KVEXVB01 Installed mounting bracket. Tested. Op test ok

Near Harris Rd, Richmond Heights, OH 44143
David R.

David R.

DISHWASHER WHIRLPOOL WDT720PADB3 "Ed everything. Unit is working correctly. Checked all connections. Good. Checked all power good. Customer showed me how she starts up unit. Customer isnt closing unit at correct time, she is waiting for countdown then closing. Have to press start and then close unit. Showed customer how to properly start unit. Unit is checking good. I gave her estimate for controls but I believe unit is working correctly ** do not order parts ; ordrng 1 W11124699 (Console) and 1 W11306302 (Control), used 1 SHIPPING (shipping and handling) from stock"

Near Sprague Rd, Cleveland, OH 44130
Jason N.

Jason N.

WASHER WHIRLPOOL WFW560CHW0 "Cc unit leaking internallyCustomer stated unit will leak as soon the unit starts filling with water. Unit has dryer stacked on top. Pulled dryer down from unit. Inspected water lines inside unit. Found dispenser hose connection to tub had pulled off. Reinstalled. Ran auto test, no leaks found, all functions passed. Started each cycle, let cycle unit fill and start washing, no leaks found. Stacked dryer back on top of unit. Op test good."

Near St Clair Ave NE, Cleveland, OH 44114
Gabriel P.

Gabriel P.

DISHWASHER GE GDF620HMJ4ES "Units ui is getting power but not turning on .Checked voltage on unit and control board and both are receiving 120v and led light on control board steady on.gave estimate customer will not continue fixing it but wants labor return spoke to bj and they will refund her the labor ; ordrng 1 WD21X23462 (Ui), used 1 SHIPPING (shipping and handling) from stock"

Near Blossom Blvd, North Olmsted, OH 44070
Corina B.

Corina B.

STACK W/D WHIRLPOOL WET4024HW0 Replaced the bracket. Optest ok.

Near W 39th St, Cleveland, OH 44109
Brian M.

Brian M.

DRYER MAYTAG MGDC215EW Installed igniter and sensor also replaced thermal fuse OP Test Ok ; used 1 3392519 () from stock

Near Honeychuck Ln, Kent, OH 44240
Jason N.

Jason N.

DRYER WHIRLPOOL WED4850HW0 "Installed start switch. Op test good. Customer states unit makes a noise when drying large items. Ran dryer op test with comforter. Ran for 10 minutes, no abnormal sounds, could not duplicate noise customer had experienced."

Near David Rd, Garfield Heights, OH 44125
Corina B.

Corina B.

WASHER MAYTAG MVWC465HW2 Cust has extended warranty. Sent pic.Cust is going to get a dispatch to us for washer. CC Doesmt work. Found drain hose on ground. Ran diagnostics. No error codes. Started a normal cycle and a drain and spin. Op test ok.

Near Lenacrave Ave, Cleveland, OH 44105
Marie V.

Marie V.

COOK TOP WHIRLPOOL WCG97US6DS00 "Cc that the burner when is in the lowest will sound and before it didnt. Check all burner they all sound about the same just the middle burner sound a little more than the other ones. Check the regulator no sounds on it, cust wanted to make sure that there is no gas leak. Check fo any gas leak at the regulator and main gas line. No leaks. Op test ok"

Near Hawthorne Trace, Independence, OH 44131
Jason N.

Jason N.

DISHWASHER GE GSD3300K55BB Installed drain solenoid. Ran wash test and advanced until drain. Unit functions normal. Good wash cycle and switch over to drain. Op test good.

Near Lander Rd, Cleveland, OH 44124
Joe O.

Joe O.

WASHER MAYTAG MVWB835DW1 Installed gear case and water valve. Ran auto test and calibration. Op test ok; used 1 W11165546 (VALVE) from stock

Near Green Cir, Willoughby, OH 44094
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRT311FZDW01 Cc: door swings open too fastAdjusted wheels. Raised the front of the unit. Door still swings but ver slowly. Op test ok

Near Parsons Dr, Willoughby Hills, OH 44094
Corina B.

Corina B.

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Cust showed pop, sent pic. CC leaking from bottom. Checked water line. Advised cust to replace the saddle valve with an inline valve. Found John guest fitting not installed properly. Reconnected the fitting. Optest okay."

Near Wyncote Rd, South Euclid, OH 44121
David R.

David R.

FREEZER WHIRLPOOL WSZ57L18DM00 Replaced all parts. Tested. Good. Op test ok

Near Creekside Dr, Strongsville, OH 44149
Brian M.

Brian M.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Installed sump assembly OP Test Ok

Near Stansbury Dr, Solon, OH 44139
Corina B.

Corina B.

DRYER WHIRLPOOL WED4800XQ3 "CC that there is a ticking sound. Found the support roller seized. Replaced the dryer repair kit from t/s. Optest ok. ; used 1 4392065 (DRYER REPAIR KIT), and 1 TJ93240 (ZOOM SPOUT) from stock"

Near Hemlock Point Rd, Chagrin Falls, OH 44022
Corina B.

Corina B.

RANGE GE JSS28DN2BB Replaced the control. Heated oven 350*. Optest ok. ; used 1 SHIPPING (shipping and handling) from stock

Near Trenton Square, Euclid, OH 44143
Jason N.

Jason N.

WALL OVEN KITCHENAID KEBS107SBL04 Installed hidden bake element. Ran bake test 300 degrees.

Near Edgewood Ct, Chagrin Falls, OH 44022
Brian M.

Brian M.

DRYER WHIRLPOOL WED6620HC1 Cc some clothes come out damp Found settings for dryness level to be offAdvised on settings and materials OP Test Ok

Near Sunset, Bedford Heights, OH 44146
Marie V.

Marie V.

REFRIGERATOR WHIRLPOOL WRF560SMHZ00 "Replaced main control, unit started working right away. Op test ok. Advice cust to allow unit 24 hours to reach normal temp. Brought core for return"

Near Foote Rd, Bay Village, OH 44140
Marie V.

Marie V.

RANGE AMANA AGR5330BAS3 Replaced parts. Op test ok

Near Oliver St, Sheffield Lake, OH 44054
David R.

David R.

RANGE WHIRLPOOL WOD51EC0HS01 "Cc when touching the UI light button, it would turn the lights on, when going to the options and hitting lights, working correctly. Reset power for 2 mins. Turned on, tested, UI light button is now working. Could of been stuck relay on UI. As of now, working correctly. **if happens again, suggest ordering UI W11297709"

Near Meadowview Dr, North Royalton, OH 44133
Joe O.

Joe O.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Cc: lights intermittently workingReplaced freezer led module. Op test ok; used 1 W10695459 (LED MODULE) from stock

Near Wellesley Blvd, Painesville, OH 44077
Joe O.

Joe O.

WASHER WHIRLPOOL WFW5620HW2 "Cc: noises, off balanceFound no stored error codes. Ran quick test cycle. Ran normal cycle, ran drain and spin. Could not duplicate issue. Op test ok"

Near Park Oval, Madison, OH 44057
Gabriel P.

Gabriel P.

WASHER WHIRLPOOL L "Replace control them ran calibration ,opt test ok"

Near Parkmount Ave, Cleveland, OH 44135
Dan H.

Dan H.

WALL OVEN JENN-AIR JJW2730DS01 "Customer complaint of stuck key error, unable to run diagnostics, unit needs new user interface and control, parts are covered under extended warranty ; ordrng 1 W11236888 (Ui) and 1 W11179310 (Cntrl)"

Near Evergreen Trl, North Royalton, OH 44133
Dan H.

Dan H.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Customer complaint that unit is not filling with water, started normal wash cycle, unit filled, wash motor never started, wash motor is receiving 120vac , unit needs new sump assembly ; ordrng 1 W11085683 (Sump), used 1 SHIPPING (shipping and handling) from stock"

Near Klusner Ave, Parma, OH 44134
Dan H.

Dan H.

DRYER GE GTDP490ED5WS "Customer complaint that unit is not starting, confirmed, found timer knob broken, unit needs new timer knob, customer does not want new knob"

Near Warbler Way, Aurora, OH 44202
Dan H.

Dan H.

RANGE WHIRLPOOL WFE770H0FZ2 "Customer complaint that oven is not working and left rear element is not working, found terminal block burned, unit needs new harness and terminal block; used 1 W11416047 (TERM BLOCK KIT - RANGE) from stock"

Near Morningstar Ct, Newbury Township, OH 44065
Jeff M.

Jeff M.

DRYER MAYTAG MED7230HC0 The unit is making a vibrating sound due to the fan being broken throwing the balance of the machine off needs a new fan; ordrng 1 WP697772 (Fa)

Near Breezewood Rd, Painesville, OH 44077
Jason N.

Jason N.

REFRIGERATOR GE ZIS48NYB Installed freezer icing kit. Steamed evaporator clear. Added water to drain tray to ensure good flow over to compressor tray. Op test good.

Near Brandt Rd, Geneva, OH 44041
Brian M.

Brian M.

WALL OVEN KITCHENAID KODE500ESS Installed UI Ran test bake OP Test Ok

Near W Parkway Blvd, Aurora, OH 44202
David R.

David R.

REFRIGERATOR WHIRLPOOL WRF989SDAW03 "Replaced part. Tested. Ran test 57, then water fill test 45. Good. Give time FF TEMP to cool down then ice will be made and start dropping. Put fast ice option on. Op test ok"

Near Butternut Ridge Rd, Oberlin, OH 44074
Marie V.

Marie V.

RANGE WHIRLPOOL WFG510S0AW1 "Cc that the oven wont keep temp. It will preheat to 350 but after that does not lights any more. Found igniter not igniting all the time. Replaced from T/S. Preheated unit to 350* and cycle. Op test ok; used 1 WP9758079 (Igniter oven), and 1 SENIORDISCOUNT (senior discount) from stock"

Near Hyannis Port Cir, Avon Lake, OH 44012
Brian M.

Brian M.

DISHWASHER FRIGIDAIRE FPID2497RF2A Installed pressure sensor Ran test cycle OP Test Ok

Near Peck Rd, Mantua, OH 44255
Corina B.

Corina B.

DRYER GE GFDS140GD0WW Replaced the glides. Optest ok; used 1 SHIPPING (shipping and handling) from stock

Near S Locust Dr, Kirtland, OH 44094
Brian M.

Brian M.

REFRIGERATOR GE ZISB42DYB Recovered refrigerant Installed compressor and evap and heater pan Ran 28 inch vac for 20 min no change Recharged woth 10.5 oz of r134a Normal frost pattern showed Advised on 48 hours to cool ; used 1 SHIPPING (shipping and handling) from stock

Near Glenmora Dr, Chardon, OH 44024
Brian M.

Brian M.

MICROWAVE GE JVM3160DFBB Found fuse openJumper fuse and control is glitched out Needs fuse and control ; ordrng 1 WB27X11138 (microwave fuse) and 1 WB56X29813 (control panel asm bb)

Near Cali Ct, Painesville, OH 44077
Marie V.

Marie V.

WASHER MAYTAG MVWX655DW2 Cc that the unit will not go through the cycles. Ran diag found F8E1 long fill no fill. Found water hot water valve turned off. Corrected issue started a normal cycle. Op test ok

Near Aaron Ln, Olmsted Falls, OH 44138
Marie V.

Marie V.

REFRIGERATOR WHIRLPOOL MSS25C4MGZ00 "Replaced water valve. Ice maker cycled. Found freezer set to a higher temp, advice cust that , that can freeze the water line and prevent getting water to ice maker, set back to recommended. Op test ok"

Near Cliffside Commons Dr, Rocky River, OH 44116
Gabriel P.

Gabriel P.

WASHER WHIRLPOOL WTW4815EW1 Ran drain and spin no noise check underneath found cam scraping with transmission cover it made be cause by overloading or over use unit ; ordrng 1 WPW10677715 (Motor) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 WPW10427633 (Cover)

Near Oakwood Dr, Olmsted Falls, OH 44138
Jason N.

Jason N.

DISHWASHER MAYTAG MDB4949SHZ "Cc unit not draining, codes f9e1 Ran diagnostics, found codes f9e1 for drain problem. Checked drain pump, found debris stuck in impeller. Removed debris. Ran diagnostics test in entirely, op test good."

Near Old State Rd, Middlefield, OH 44062
Marie V.

Marie V.

REFRIGERATOR WHIRLPOOL WRF757SDHV00 Cc that ice is building up under the ice bucket and that is leaking from left corner on freezer door. The leak from the freezer left side theres water stains that comes from ice door. Theres water marks. Will order an ice door. ; ordrng 1 WPW10577864 (Ice door)

Near Park Dr, Brook Park, OH 44142
Jeff M.

Jeff M.

OTR MICROWAVE WHIRLPOOL MMV1175JZ0 Installed the new part op tested good.

Near Claridon Troy Rd, Chardon, OH 44024
Marie V.

Marie V.

WASHER MAYTAG MVWX655DW2 Cc that the unit is shaking when is filling with water. Ran diag found motor unable to reach target rpm. Ran auto test everything sounds good. Cust said that the unit makes the noise when she puts a load in and starts the unit. I filled up with water and agitate unit on manual then spin and drained water out everything sounds normal. Cust got a sheet and started a normal cycle . Will order a water valve. ; ordrng 1 W11395618 (Capacitor) and 1 W11127357 (Valve)

Near Vandalia Ave, Cleveland, OH 44144
Corina B.

Corina B.

DISHWASHER GE GDT695SMJ5ES "CC that the unit does not drain. Started a cycle unit is not draining the water. Pulled unit out. Checked drain hose found a piece of plastic at the mouth of the drain hose. Removed plastic, unit drained. Optest ok"

Near Pine Creek Ct, Chagrin Falls, OH 44023
David R.

David R.

RANGE KITCHENAID KSGG700ESS1 Replaced gasket. Tested. Good. Op test ok

Near Kensington Dr, Eaton Township, OH 44044
Marie V.

Marie V.

WASHER MAYTAG MHW5630HW0 "Cc that the unit leaks sometimes and that it was shaking a lot. Found old version of the dispenser will need to order part. Ran diag found F8E1 valve failure , F5E2 lock failure F0E2 oversuds. Cold water valve is not operating correctly . Unit does not have shipping bolts on it , explain cust that the unit probably had an off balance load explain how to correct issue. Lock is good as well.; ordrng 1 W11465533 (Dispenser) and 1 W11316256 (Valve)"

Near Briarwood St, Avon Lake, OH 44012
Joe O.

Joe O.

DISHWASHER MAYTAG MDB8959SKZ0 Installed drain pump. Ran test cycle. Op test ok

Near Melridge Dr, Painesville, OH 44077
Gabriel P.

Gabriel P.

RANGE WHIRLPOOL WFG320M0BS3 Customer complaints when turn oven on it will only get to 100 never go up notice glowing igniter will glow but not hot enough to start and thats probably why smell gas call safetys team explain also it was not turning on by itself file 7729938538

Near Oberlin Rd, Elyria, OH 44035
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Cc unit need freezer door handle installed Installed freezer door handle using customer supplied parts. Leveled ff doors. Op test good.

Near Rivers Edge Dr E, Chagrin Falls, OH 44023
Jason N.

Jason N.

WASHER ELECTROLUX EFLS627UIW0 "Cc soap spills from dispenser and leaks from front.Customer stated when she fills dispenser with soap it spills all over. Checked dispenser, looks ok. Started wash cycle. Customer stated it leaks when she fills it. Had customer fill dispenser with detergent. As customer was pouring liquid detergent into dispenser, its was leaking from a hole in side of container all over front of unit and floor. Cust said, see it ran out of the dispenser. Advised customer about the hole in her container. Detergent mystery solved. Checked bellow seal for holes or cracks, no found. Ran quick wash test with 4 large towels, wipes inner glass off and bellow seal, lint stuck to glass. No leaks found after quick wash test, could not duplicate leak. Customer wanted quote for new bellow seal, estimate only. ; ordrng 1 5304505004 (Bellow seal)"

Near Winchester Dr, Solon, OH 44139
David R.

David R.

REFRIGERATOR WHIRLPOOL KRFC704FPS03 Actual good date per entitlement is 1-30-20. Customer scheduled before 1 year warranty. Gasket ripped on FF right door. Ordering.; ordrng 1 W10917313 (Gasket)

Near Timber Lake Dr, Strongsville, OH 44136
Corina B.

Corina B.

RANGE KITCHENAID KODE507ESS05 Replaced the upper door. Optest ok.

Near Hunting Ln, Independence, OH 44131
David R.

David R.

DRYER WHIRLPOOL WED4815EW "Machine is behind a whole bunch of equipment, havent moved yet. Rescheduling ; schdld next appmnt for 2/15 MON !"

Near Pearl Rd, Strongsville, OH 44136
Gabriel P.

Gabriel P.

REFRIGERATOR JENN-AIR JFX2897DRP02 when arrive replace filter dryer and valve on compressor started doing some test with senior tech bj to verify it was not leaking but found a leak on steel line to filter had to empty refrigerant out pretent and resauder then it got clogg had to replace another filter then result were better then went add refrigerant 5.5 then it start to leak underneath cabinet took pictures were but I felt air and refrigerant coming out of there call whirlpool is not repair it has and internal leak they want me to load it on service matter.

Near Lincoln Rd, Westlake, OH 44145
Corina B.

Corina B.

DISHWASHER WHIRLPOOL WDF330PAHW4 "Cust showed pop, sent pic. Cc unit isnt starting. Checked control for pump and motor. Control is fluctuating from 73v to 120v and back down. Has 120v coming into unit. Will need pump and motor and control. ; ordrng 1 W11025157 (Pump and motor) and 1 W11087226 (Control)"

Near Gabriella Dr, Parma, OH 44130
Corina B.

Corina B.

RANGE KITCHENAID KFDC558JSS00 CC that the meat probe does not work all the time. Called t/l wrc board. Called tech line they recommended changing the wrc board. Customer wants to hold off on that and see if meat probe will function with new piece and having cleaned connects. If they call back will need to pre Id the wrc board and order.

Near Michaels Ln, Broadview Heights, OH 44147
Joe O.

Joe O.

DISHWASHER KITCHENAID KDFE104HBL "Cc: loud noise, debris in unit, screwFound screw is mounting screw. Found screw ripped out of mounting hole, can not reinstall screw because hole is damaged. Debris is from counter top. Found rear roller screw hitting spring, causing a popping noise. Adjusted rear roller. Ran test cycle. Customer needs installer to fix mounting screw. Unit functioning as designed. Op test ok"

Near Harms Rd, Richmond Heights, OH 44143
Jeff M.

Jeff M.

REFRIGERATOR KITCHENAID KRFF507HPS02 Installed the new part op tested good.

Near W Parkway Dr, Madison, OH 44057
Jason N.

Jason N.

REFRIGERATOR WHIRLPOOL WRF555SDFZ01 "Cc unit doors closed but door open light still on.Customer states its doesnt happen all the time, but doors will be closed and the door open LED and door chime will sound. Could not duplicate issue at this time, door switches functionally good. Noticed warp in LF door inner liner where switch makes contact. Possible LH door switch not making full contact all the time. Added plastic shim to door liner. Advised customer to monitor. ; used 1 WP2177331 (DOOR SPACER) from stock"

Near