Art - Cleveland, OH
Jennifer - Elyria, OH
Very knowledgeable and friendly.
Erin - Aurora, OH
Joe - Euclid, OH
Brian is an asset to your company. He was courteous and knowledgeable. Explained clearly what was wrong, and what are options were.
So organized, great operation, company.
John - Chesterland, OH
Samuel - Walton Hills, OH
Dan was really nice.
Fast, efficient service
Paul - Strongsville, OH
Will definately use Fred's again!
James - Berea, OH
Professional and Polite
Maxine - Willoughby Hills, OH
Washer does not work at all now, just stays in sensing and wont wash at all.
Response from Fred's Appliance Service:
Hi Maxine, It was nice speaking with you a few minutes ago! We are sorry to hear that your unit is not working at all! We are happy to send a technician back out there today to get you all taken care of! Thanks! The Fred's Team
Right on time!
Joyce - Painesville, OH
Art arrived right on schedule and replaced the necessary boards in a very short period of time...and then he even tested the unit!
Diane - Strongsville, OH
Great service, very courteous
Mary - Avon, OH
I am still having a problem with the washer, but it is with Whirlpool. It is a brand new washer and hasn't really worked since they delivered it.They told me I had to schedule another appointment.
Great service - nice personality
Thomas - Mentor, OH
Brian diagnosed the problem very quickly and gave assurance that fixing the dishwasher vs: buying a new one was worth it. Part was shipped the next day and installed at 8am the following day.
Deborah - Mantua, OH
Stan - Burton, OH
Fantastic service was great the man the. Best
Mary - Avon, OH
Jim - Independence, OH
Corina was very knowledgeable & patiently explained my options
Gerry - Westlake, OH
Wonderful service. Very knowledgeable with excellent explanation of the problem. Very polite,
John - Gates Mills, OH
Wonderful service. Very knowledgeable with excellent explanation of the problem. Very polite
Beth - Rocky River, OH
Corina was very personable and efficient. She explained everything and did an excellent job!
Linda Payne was present for the repair
David - Chardon, OH
Great service and personality
Bernard - Cleveland, OH
On time and polite
Joseph - Avon, OH
Rita - Sheffield Lake, OH
The serviceman was on time, polite, professional, clean, and informative. He fixed the issue and explained it very well. Very nice experience.
Holly - Madison, OH
Dawn - Olmsted Township, OH
Denise - Parma Heights, OH
Great service. Cory did a great job. He was very nice and answered my questions. Even though a part needed to be ordered. Job was completed in a timely manor.
Carmen - Independence, OH
Kathy - Kent, OH
Robert is the best!
Ethline - Bedford Heights, OH
Robert - Mentor, OH
Simple problem, very prompt and courteous service.
Washer lock repair
Corey - South Euclid, OH
Justin - Lakewood, OH
Knowledgeable staff in both the office and for actual service. Can recommend!
Whirlpool Refrigerator Five Door
Keer NT - Strongsville, OH
The Refrig; failed after 3 months and I ended up being just over three weeks in a none performing mode. Fred's dis the parts replacement; but their were more problems with the electronic sensors. Finally Freds's received the correct part and the refrigerator works. I can't blame Fred's The service technician did do his work; just the components didn't work. Overall I'm very satisfied with Fred's work. They are a very busy repair shop
Mary - Shaker Heights, OH
Brian was a fantastic service person. He took his time and was very careful in the area he worked in. Brian is the very best. Thank you
Francis - Maple Heights, OH
Fred's appliance kept us informed as to when the service tech was due, so we did not have to wait all day for him. Brian, our service tech was very nice and respectful. He showed me the problem and what he did to fix it.
Stephanie - Lorain, OH
Brian did a great job!
Collin - University Heights, OH
Linda - Mogadore, OH
I am very pleased with my experience with Fred's Appliance. My service tech even came early!!
very good service
Suzanne - Eastlake, OH
i wasn't expecting a 2 year old dishwasher to break down after all it was a Kitchen Aid. It cost me $400.00 t o have a $600.00 black friday priced dishwasher fixed. Did I mention it was a Kitchen Aid. Very disappointing.
Response from Fred's Appliance Service:
Hi Suzanne, We are sorry to hear that your 2 year old dishwasher broke down! We recommend reaching out to KitchenAid to see if they would be willing to cover some or all of the repair since the unit is fairly new - our customers have had some success with this in the past. We are happy it is up and running again and that you were so pleased with our service! Thank you! The Fred's Team
Mike - Brecksville, OH
Good over all
Eric - Aurora, OH
The service was good, I liked the conversation with the service team when having calls. The information system, follow up and confirmation of appointment is good
Shiloh - Amherst, OH
David went over and above expectations. 3 trips,initial visit & 2 service usually dosen't end well. Except now between what I had already done & his work I basically have a new washer.
Lyvonne - Windham, OH
Very nice repairman.
George - Berea, OH
Came out same day I called,Great Service,knew what he was doing.
Kelly - Cleveland, OH
I will continue to call Fred's Appliance whenever i need something fixed.
William - Mentor, OH
The technician performed a warranty repair on our microwave. He was propt, pleseant, and courteous. I would do business with Fred's Appliance again.
Laura - Shaker Heights, OH
Art - Parma, OH
Would only call Fred's service for my repairs
Kim - Lorain, OH
Very professional an honest you need more people like Gabriel when it comes to being professional and knowing what their customers needs are! Thanks Gab for your GREAT SERVICES
Molly and Jeremy - Chagrin Falls, OH
Very friendly, professional and knowledgeable. Notification system is really helpful and everything the technicians fixed was written down in a pamphlet for us to read. This is really helpful for us to file. Advertising items like the stickers, and magnets are great for us to keep if we need help in the future.
Service persons professional and price seem fair for 2 service repairman.
Chris - Streetsboro, OH
Same as above.
Kirsten - Bay Village, OH
Robert Arotin is the best!
David - Kent, OH
Robert is a pro and gets the job done. Thanks again!
Think about a new policy
James - Bay Village, OH
Corina was delightful in every respect. However, she could not repair/replace the Whirlpool microwave we have (15 years old; part no longer available). Still we were charged 97.15 service call charge for no actual work done. Since she had ten calls on her list, I’m sure Fred’s made a profit that day. You should consider a new policy for this situation as the charge seemed exhorbitant. You might get people calling you back for the next job.
Response from Fred's Appliance Service:
Hi James, Thank you for sharing your feedback with us! We are so happy to hear that Corina was delightful and helpful in diagnosing your unit. We charge a flat rate service call that covers the diagnosis of the appliance. We charge this rate so we can be sure to take the time to do a comprehensive diagnostic since we guarantee the diagnosis for 30 days. In cases where parts are unavailable, we recommend reaching out to the manufacturer of the unit to see if they may have another solution or could track down the part. Unfortunately, if the part is not available, we are unable to repair the unit. Please feel free to reach out to us after speaking to the manufacturer if they are able to locate a part or if they have any additional recommendations! 1-888-45-FREDS Have a great weekend! The Fred's Team
Lauren - Bay Village, OH
Quick, thorough, nice and professional.
LIAM - Bay Village, OH
Repair woman was great
Persistent with difficult diagnosis, and returned until solved
Michael - Chesterland, OH
Fred's Appliances is a Godsend when it comes to cranky appliances. The company is well designed in their customer interface. Whether the front office, or the automated appointment reminder and confirmation system, Fred's is great. Thorough and painstaking diagnostics are there. Results, even when challenging are pretty much guaranteed. I'd recommend this company to anyone in my area!
Service man was very good
Mike - Strongsville, OH
Tammy - Oberlin, OH
Patrick - Parma Heights, OH
Kim - Elyria, OH
Thomas - Westlake, OH
Great service, he was very professional. A very pleasant man !!!!
Great customer service and speedy service
Alicia - Garfield Heights, OH
Florance - Westlake, OH
Very pleased. on a scale of 1 to 10 i"d give it a 10
Rosemary - Jefferson, OH
Service was great - to bad I have a lemon washman machine made by whirlpool.
Joan - North Olmsted, OH
Fast and Efficent
Michael - North Ridgeville, OH
Tech was very fast and efficient on fixing my washer .Very Very Pleased ,If I ever need service again I hope he is the one you send Thx
John - Lakewood, OH
Covington - Beachwood, OH
Jeff was prompt, competent and efficient in the repair he had to do.
Twylla - Cleveland, OH
Robert - Atwater, OH
Efficient and very courteous service agent.
Judith - Cleveland, OH
Frances - Painesville, OH
He was very professional, knowledgeable, friendly and informative. We appreciated his expertise.
quick and fair price
Gail - Strongsville, OH
Cami - Lorain, OH
Jeff was great!
Kevin - Beachwood, OH
Jeff was very knowledgeable, polite, and ultimately helpful!
William - Shaker Heights, OH
Corina did a great job - on time and quite professional
Great technician. Great job.
Andrew - Columbia Station, OH
Great technician. Great job. They showed up when they said they were going to. They completed all the work that they needed to. Very friendly technicians
Mandy - Avon, OH
Great service personnel. Great web tracking for appt time of day
Sal - Amherst, OH
Excellent. Would highly recommend Fred’s.
Michael - Broadview Heights, OH
Ada - Avon Lake, OH
On the second try with a service person who really knew her stuff my refrigerator is working again
Response from Fred's Appliance Service:
Hello Ada, We appreciate you taking the time to submit your review! We apologize that it took two trips to get it right. However, we are happy to hear that your refrigerator is up and running again! Have a great week, The Fred's Team
Mark - Kent, OH
Great Service - David was awesome
Joel - LaGrange, OH
Mary - Broadview Heights, OH
Response from Fred's Appliance Service:
Hello Mary, We are so sorry to hear that you did not receive 5 star service! We are showing that our technician went to your home last week and repaired your range. If you are still having trouble or if you would like to share more details about your experience, we would appreciate hearing from you! We have a make-it-right policy and would like the opportunity to do just that! Please call us at 1-888-45-FREDS. Have a great week! The Fred's Team
Jean Melendez - Lorain, OH
T.J. - Parma, OH
We used Fred's for a warranty repair to our Whirlpool refrigerator. The manufacturer sent us the part but it was harder to install then I thought so they scheduled Fred's to install the item. It was a GREAT idea. The part was harder to install then I though and it took the tech a while to get it installed properly. The tech was a nice young man who put on booties when he entered the house and took special care to make sure our things were handled with care. Fred's called once to schedule the service and then followed up with an email and we could even track the tech's schedule via the web. That was outstanding.
Honest service, personable technician.
Suzanne - Painesville, OH
Art has been sent to our house for refrigerator several times, not for poor service but trying to fix a problem related refrigerator. He has been thorough and honest as to the issues. His ability to discuss with the Frigidaire people made us feel that we had a competent technician and individual. Fred’s Appliance Service has been impressive and we highly recommend them and will call them for service without hesitation.
Extremely professional and prompt service
Mary - Chardon, OH
Something became lodged in the motor or our brand new dishwasher after only one use. Robert handled the entire matter with utmost professionalism, respect, competence and timeliness! Very much appreciated!
Drees - Seven Hills, OH
Quick and courteous
Susan - Mantua, OH
Excellent. Very timely with arrival. Courteous and respectful of toddler crying. Fast with completion.
Abbie - Beachwood, OH
Absolutely incredible. Timely, efficient and excellent service.
John - Reminderville, OH
Monica - University Heights, OH
Excellent service and very professional. I have used Fred’s in the past and will continue to use them in the future.
Carol - Mentor, OH
Antonio - Parma, OH
Karen - Cleveland, OH
Corina did a great job identifying the problem and getting it fixed quickly. The job site was left clean.
Robert - Berea, OH
The service person was excellent. He was very friendly and he answered my questions.
great service and on time
Cliff - Aurora, OH
everything about the service was exactly like you would expect. I do not know how you would improve the service.
Robert - Independence, OH
Efficient and effective!!
Bruce - Solon, OH
Great service technician
Robert - Huntsburg, OH
Great Service, Awesome Price!
Sheila - Avon, OH
John - Strongsville, OH
It was very good tech was great a 10
Great service. Worked with my schedule
Julie - Painesville, OH
Lynn - Jefferson, OH
Art was very nice!
Richard - North Olmsted, OH
Response from Fred's Appliance Service:
Hi Richard, We appreciate you taking the time to submit your review. I do see a note on your job history that your unit is now up and running. We have a make-it-right policy and we would appreciate the opportunity to do just that. If your unit is not working properly, or if there is anything else at all that we can do to make this right for you, please reach out to us! 1-888-45-FREDS. We hope to hear from you soon! Thank you, The Fred's Team
Tony - Pepper Pike, OH
Repair done promptly Experienced technician And
Tanya - Aurora, OH
They were very informative
Michael - Mentor, OH
Robin - Strongsville, OH
Went above and beyond in assisting us. Really helpful. Great experience.
Jeanne - LaGrange, OH
Serviceman was very nice and knowledgeable however after he left my washing mashine was was no longer level with the floor and is wobbling. Would he come back to level it? Please let me know 4402048803.
Response from Fred's Appliance Service:
Hi Jeanne, We are so happy to hear that your technician was nice and knowledgeable. We are sorry that the unit is not level, we will certainly come back out to correct this for you! A member of our team will be calling you shortly to schedule your appointment. Thanks and have a great week! The Fred's Team
On time and efficient
Max - Olmsted Township, OH
Good service experience
Kathleen - Shaker Heights, OH
Very satisfied with service
Richard - Chagrin Falls, OH
The technician was on time and solved our problem. We have used Fred’s before and will call on Fred’s again when needed
James - Brooklyn, OH
My service with Fred's Appliance Service was awesome from the first phone call. It was very easy to schedule an appt. Our service technician showed up on time. They send you a link so you can see where your technician is & where you are on the schedule. Paul was very personable & did a thorough job. We are very happy with the service & wouldn't hesitate to recommend Fred's.
Debbie - Strongsville, OH
The service man who came to my home was on time. He was very friendly and courteous and even played with my dog. He was very knowledgeable of my product and gave me suggestions for in the future. Just a nice personable guy all around.
Jessica - Cleveland, OH
He was very nice and good
Kate - Chardon, OH
Replaced a part quickly and efficiently.
Val - Euclid, OH
Corina arrived right on schedule and completed the repairs on my washing machine. She was very professional, explained everything and completed the job quickly. I like the ease of scheduling and your use of smartphone technology for providing updates and appointment confirmations.
Professional and Polite
Maxine - Willoughby Hills, OH
Mike - Brecksville, OH
Paul is a great example of customer service and knowledge. He explained in understandable terms the problems with our washer and what he needed to do to fix the problem.
excellent refrigerator repair
Brian - Olmsted Township, OH
Excellent communication; no more waiting for 3 hours for your "service window". I received the call and met the tech just as he was ready to ring our doorbell. service well done also. Parts were overnighted and 2nd appointment was made before the tech left. No issues! Thank you!
AP - Strongsville, OH
Top to bottom Great Experience. David called before his arrival, and arrived on time. Was very professional, and knowledgeable. Highly recommended!!! Great Job!!!
Nancy - Moreland Hills, OH
Took 3 visits but hopefully now fixed. Fred’s should offer weekend and late afternoon times
Response from Fred's Appliance Service:
Hello Nancy! Thank you for taking the time to submit a review. We're sorry it took 3 visits!! :((( Sometimes these machines do get the best of us! Working weekends is a topic of discussion from time to time, but we're a family oriented company that prides in offering our employees the weekends off. Your feedback is important to us, thanks again and have an awesome weekend! -The Fred's Team
John - Lorain, OH
The team were really fast and very knowledgeable. The came, they saw they repaired. Great time with these two.
The guys were great
"Wagleyalmira - Cleveland Heights, OH
I have been recommending your company.
David - Fairview Park, OH
Very nice young man, very dedicated person. what he did did not work & I'm sure he will find the trouble .
Lawrence - Seven Hills, OH
Good company, will recommend to others.
Kathleen - Grafton, OH
Very professional and courteous service, I thank you.
Tammy - Westlake, OH
Michael - Rock Creek, OH
message never came on my phone, had to call in for schedule time ,for both appointments.
Excellent and Responsive
Ted - Cleveland, OH
Fred's has an exceptional process in place for accepting and scheduling service requests - excellent experience
Clifford - North Benton, OH
Nancy - Independence, OH
Macaulay explained the repair process and has good knowledge of the wiring of my defective Kitchen Aid refrigerator. He was disappointed that the wiring was too short for him to fix the problem. I'm disappointed in the quality of the expensive refrigerator that I purchased from Kitchen Aid, but pleased with the service I received.
Michael - Cleveland Heights, OH
Kevin - Westlake, OH
Went above and beyond. Quick and easy. Definitely recommended!
Lynne - Elyria, OH
Technicians were right on time, knowledge, and fast. The final price was a bit higher than I expected
Response from Fred's Appliance Service:
Hi Lynne, Thank you for taking the time to submit your survey. We are happy to hear that we arrived on time with knowledgeable technicians and didn't take up too much of your time. We know how inconvenient it can be to have an appliance break down so we do our best to get the problem fixed as soon as possible! Have a great weekend! The Fred's Team
First - Lyndhurst, OH
We're happy with the timeliness and quality that Fred's Appliance provided. The tracking methods and top communication allowed us to depend that the job will be done. It was unfortunate to not have our replacement piece ordered correctly - but it wouldn't deter us from counting on Fred's in the future.
Response from Fred's Appliance Service:
Hello! Thank you for sharing your experience with us! We are so happy to hear that you were impressed with our timeliness, quality of service, and dependability. We are sorry to hear that your part did not arrive as expected, but are glad that your unit is back up and running again. Have a great weekend! The Fred's Team
Karri - Avon, OH
He did a wonderful job! He was very professional and helpful.
Gregory - Cleveland, OH
Great service and easy
Meredyth - Shaker Heights, OH
Frig and microwave
Todd - Elyria, OH
Great service; would definitely use again.
Carol - Olmsted Township, OH
They knew exactly what the problem was with our brand new Maytag dryer. The plug/wire was put on incorrectly by the delivery/install people from Lowe’s.
Karen - Brooklyn, OH
Steve - Broadview Heights, OH
Great service and very personable
Great Service and Professional Staff
Val - Euclid, OH
Our 15 year old Kenmore washer broke and I didn't want to replace it. I don't care for the new high efficiency models out there. Fred's provided a quote for repair of the washer and maintenance of the dryer. The washer needed a part which shipped to my home the next day. Corina was very professional and courteous and completed everything in a timely manner. I will use them again in the future.
fast efficient service
Kathy - Painesville, OH
Very competent & knowledgeable
Patricia - North Olmsted, OH
Mac installed the needed components in my washer and was able to answer my questions. Very helpful and polite!
Carole - Brooklyn Heights, OH
Darlene - Cleveland, OH
Linda - Seven Hills, OH
I was really impressed with Fred's Appliance. Communication was good, arrived on time, respectful of my home and most important I was very comfortable with him in my home. He was patient with my questions and all around a really nice person. I will recommend and use again.
Jean - Columbia Station, OH
Grammy of only 10
Kathleen - Strongsville, OH
On time, polite, knew what he was doing, explained things but didn,t talk down
Carl - Mentor, OH
Russ - Madison, OH
Patricia - Mentor, OH
Michael - Euclid, OH
Very knowledgeable, pleasant demeanor!
Natlie - Elyria, OH
Kathy - Olmsted Falls, OH
Everitt - Lorain, OH
Kenneth - Painesville, OH
Fast and on time service
Sandy - Kent, OH
Ronald - Rocky River, OH
on time and quick fix. Thanks Mac
excellent service, very professional and knowledgable
Deloris - Cleveland Heights, OH
arrival was per estimated time. used shoe covers gave good explanation of problem. looked up product on computer to give me a visual view.
Richard - Amherst, OH
Linda - Shaker Heights, OH
I have always had good experiences with Fred's Appliance Service but I have to say Corina is exceptional. She is skillful both in her knowledge about my refrigerator's issues and how she treated me with courtesy and respect.
Great service for kitchen aid appliance
Howard - University Heights, OH
Corina was an excellent technician
John - North Royalton, OH
Prompt, quick service
Heidi - Strongsville, OH
Third good experience with Fred's. Second time with Mac...very knowledgeable! Thank you.(All three were covered by warranty, so I am unable to respond to the questions about price/quality below.)
Donald - Cleveland, OH
By far the worst repair service ever! I’ve been without a refrigerator off and on for a month! Most recently came out on 12/3 to fix an ongoing issue. Refrigerator is still not working! I’ve lost food at the hands of this company and they refused to do anything to help!
Response from Fred's Appliance Service:
Hi Donald, It was nice speaking with you earlier, and as I said we are so sorry to hear that your refrigerator isn't working properly. We will be happy to send a technician out to take another look and get this taken care of for you! Since your unit is still under warranty, you will just need to call the warranty company to schedule your service. Have a great week! Thank you! The Fred's Team
Great. Very professional!
Shirley - Ravenna, OH
Johana - Ravenna, OH
Great service, high labor price
Anthony - Avon, OH
Michael - Elyria, OH
Response from Fred's Appliance Service:
Hi Michael, We are sorry to hear that you received poor service! I just called you but was unable to reach you so I left a message. I was hoping to get more information about the service provided and to make sure that your washer is up and running again. I do see that our technician was there yesterday and stated that it is fixed. Please feel free to reach out to us as 1-888-45-FREDS. We hope you give us the opportunity to make it right with you! Thank you! The Fred's Team
Fridge Repair Whirlpool
Benjamin - Kent, OH
Awesome experience, on time, courteous, and got the job done.... Thank you
Jeannine - Chagrin Falls, OH
Best repair experience ever!
Salvatore - Broadview Heights, OH
From Maddie in Customer Service to Technician Paul, Fred's did a wonderful job with communication and repair of my stove. Although problems occurred with parts shipped damaged by the manufacturer, Fred's employees were able to replace and install them in a timely manner.
absolutely first class service. Awsome!
William - Mogadore, OH
Robert the technician was so patient and thorough in his demeanor and workmanship. Truly a terrific representative for your Company. You are very lucky to employ him!
Jeff - Solon, OH
Great service, very professional
SK - Grafton, OH
Our technician David was very thorough and was very caring with our new wood floors when moving the refrigerator. He was happy to explain everything he was doing along the way. Best service call on an appliance ever.
Deb - Austinburg, OH
Fred's fulfilled their obligation admirably. Unfortunately, Home Depot's warranty Dept. was horrible. It took almost a month and hours of my time on the phone to get 1 part for the washing machine. The 1st two part arrived in 3 days. The last, Home Depot drug their feet. Fred's was so apologetic. We both kept trying to get the last part shipped. It finally arrived and was promptly installed. Fred's is a good company. Home Depot's warranty Dept. is terrible!
Gar - Cleveland, OH
Corina was awesome.
Corina Brimer - Excellent Technician
Edward - Shaker Heights, OH
Corina Brimer stopped by my house for a warranty repair on an Amana washing machine. She arrived on time, was very professional and diagnosed the problem quickly and explained what the problem was.. She came back a few days later to install a replacement control panel. She quickly swapped out the faulty panel with the new one, checked the washing machine for correct operation and made sure I was satisfied with the service. Corina has a very pleasant and upbeat personality and she is a very good technician. Please forward a "Thank you" to her from me for a job well done. Edward Hess
Barbara - North Ridgeville, OH
Without question, David has been the best serviceman we have ever asked to service any appliance in our home. He did everything right from entering our home until he left the home.He even cleaned up when he left. If your other servicemen are as good as David,We will call if needed in the future.
Good service, On time.
Sandy - Painesville, OH
Kind, considerate, on time and fixed our problem.
Excellent service from Freds
Pamela - Brooklyn, OH
Technician was very thorough and will refer my friends.
Problem fixed; took a while
Denise - North Ridgeville, OH
I am very happy that David from Fred's Appliance was able to fix my refrigerator problem. I was not thrilled that it took 3 visits and 2 part replacements to do the job. Hard to say whether it could have been done any more quickly, but in the end I am happy with my repair and glad that you warranty the parts, labor, and service call (though would like the service call to and labor to be a year, like the parts.)
Response from Fred's Appliance Service:
Hi Denise, Thank you for sharing your review! We apologize it took a few trips to get you taken care! We do our best to repair on the first or second trip but sometimes appliances get the best of us! As you experienced, we are committed to getting your unit up and running again and we are glad yours is back up! Have a great week! The Fred's Team
Catherine - Strongsville, OH
Melissa - Ravenna, OH
The guy who fixed our fridge did a great job!
Michael - Richmond Heights, OH
When the right parts were received the repair was quick and complete
James - Mentor, OH
Carl - Middleburg Heights, OH
great tech who taked care of our problem
Alice - Newbury Township, OH
Our Tech was very knowledgeable and resolved our problem within minutes. We appreciate it!
Mike - Aurora, OH
would use again
Stuart - Pepper Pike, OH
Stove top burner repair
Charles - Bratenahl, OH
Thomas - Bay Village, OH
Brian was awesome. Timely, courteous, and knowledgeable. Excellent job! This is the second time I have used Fred’s and the second time I have received exceptional service. A++
Patricia - Strongsville, OH
Once again, Mac was the consummate professional. He took only the time needed, that is, he did not waste time. He is a valuable employee, in my estimation!
RANGE KITCHENAID KODE500ESS02 "In diagnostics, F2E1 and F1E0 stored ( user interface and stuck key) , also F1E1, appliance manager. After clearing error codes and operating, errors persist. Inspected ground connections and J1 connected, both good. Office to order user interface assemblymbly and appliance manager/control.; ordrng 1 W11086141 (console) and 1 W11179310 (CONTROL)"
REFRIGERATOR WHIRLPOOL GZ25FSRXYY1 "Found bottom of freezer and evaporator drain full of ice. Per service pointer W10632338C, serial numbers KY01-K333, installing service kit #W10619951. Parts and labor covered by manufacturer (parts only to special projecT). ; used 1 W10619951 (TUBE-DRAIN) from stock"
RANGE JENN-AIR CVGX2423B "Ran ignition tests on burners, with and without pan, and fan on and off. Could not duplicate issue at this time, service only."
DRYER MAYTAG MGD7000XG0 "Tested dryer, found the pulley wheel worn out, along with the rollers and belt. Used 1 rebuild kit 4392067 from truck stock to repair. Dryer is now operating properly.; used 1 4392067 (DRYER REPAIR KIT) from stock"
WASHER MAYTAG MVWX655DW1 "Found drum needed removed to clean washer. Customer had already disassembled washer. Observed customer removing drum, and advised on cleaning. Customer reassembled washer, technician observed them run test cycle. Ran diagnostic, operating properly."
REFRIGERATOR FRIGIDAIRE LGHT1846QF0 Call Frigidaire ron explain to him I heard the noise but it wasn’t coming from the bottom of fridge it was coming from between freezer and fridge in the inside took freezer back panel off and fresh food section ceiling vent off unplug unit waited and plug back in no more noise sound it Frigidaire technician thinks it is the evaporator when is equalizing it makes that clicking noise there is nothing we can’t do with that clicking noise...
DISHWASHER WHIRLPOOL WDT720PADM2 Replace parts opt test ok
DRYER AMANA NED4655EW1 The timer is sticking on the cool down cycle. The unit needs a new timer ; ordrng 1 W10857612 (TIMER)
RANGE KITCHENAID KEBS207SSS04 Installed new part unit op tested good. I preheated the oven to 350 waited 20 mins op tested good
SXS REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Installed new part unit op tested good
N/A N/A ED5FVGXSS00 The ice fill tube was frozen. I steamed the tube op tested good
WASHER MAYTAG MVWB835DW4 Cust had video of unit squeaking in spin. Ran diagnostics getting a f0e3 overload error. And a f0e2 oversuds error and a f0e5 error. Found unit unlevel. Releveled op test good no noise at this time. Customer told me he has been using 2 pods of detergent to wash. Advised customer to only use one pod per load or two tablespoons of detergent and advised how to load washer. Cleared error codes for future
REFRIGERATOR GE GTH18GBDHRWW Found warm air return frozen causing issue. Cleared using steam. Op test good
RANGE JENN-AIR JJW2827DS01 Replaced console No good same error code. Order another key pad and the appliance manager bd Reschedule at customer request ; ordrng 1 W11179310 (cntrl-elec) and 1 W11236899 (console)
RANGE WHIRLPOOL WFC150M0EW Found complaint is the vent pipe coming up thru the left rear burner gets hot when oven is on. Told customer this is normal and this is how this unit vents when the oven is on. Some vent under under control panel and some thru the burners. Op test good
RANGE WHIRLPOOL WFG510S0AS0 "Found faulty electrode and a warped baffle plate. Needs both ; ordrng 1 W10184491 (baffl-brnr) and 1 WP9758079 (igntr-oven), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER GE GTW330ASK0WW Cc: unit not operating just clickingFound error code 19 ui state time outFound error code 14 lid lock failureFound error code 23 critical lid lock failureRan lid lock test and spin testLid lock is locking and sensing when lid is closed and openError code 23 states to replace lid lock and harnessNeeds lid lock and harness; ordrng 1 WH01X27954 (lid lock quick release) and 1 WH19X24141 (lid lock harness)
ICE MAKER KITCHENAID KUIX505ESS0 Replaced pump. Cycled unit. Unit started cycle and started making ice Cust paid in full on first trip
WASHER GE GTWN4250D1WS "Cc: loud squeaking when spinningFound bearings to be extremely loud in a hand spinFound seals to be worn outNeeds bearings, drive shaft, washers and hub nutCustomer does not want to repair at this time"
WASHER AMANA NTW4516FW2 Cc: unit not advancing through cycles not spinning outFound code f9e1 long drainChecked drain no obstruction pump seems strongRan auto test and calibrationOp test ok
RANGE WHIRLPOOL AKS3040E Cc: gas odorTurned gas on to unitIgnited burners individuallyAll burners ignite and you get a small gas smell when shutting unit off but it dissipates within secondsContinued to watch unitOp test ok
DISHWASHER KITCHENAID KUDS35FXBL5 Cc: unit will not runFound unit to fill with water but pump just humsChecked for debris found no obstruction for the pumpNeeds sump assemblyCustomer does not want to repair at this time
DISHWASHER KITCHENAID KDPE234GPS0 Installed pump Ran. Test cycle OP TEST OK
WASHER MAYTAG MVWX655DW1 "Cc of unit not spinning Could not remove washplate to inspect tub hub Washplate was seized to gearcase spoke to SM Needs tub, basket ,drain cover, gearcase ,splutch, washplate ; ordrng 1 W10512161 (tub asm) and 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10752719 (basket) and 1 W10902814 (washplate) and 1 W11035751 (gearcase) and 1 W11089264 (filter) and 1 WP8533928 (screw)"
WASHER WHIRLPOOL WTW5000DW0 Cc of no spin Found tub hub stripped out Replaced using truck stock Ran auto test and calibration OP TEST OK ; used 1 W10528947 (HUB) from stock
DISHWASHER MAYTAG MDB8959SFZ4 Cc unit not always starting Found start button to be stuck inside panel Needs UI replaced ; ordrng 1 W10910626 (panel-cntl)
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Cc unit not cooling ff compartmentFound ff evap cover covered in frost, steamed evap clear. Ordering evap harness/fan/thermistor and evap cover.; ordrng 1 W11033168 (harns-wire) and 1 WPW10389152 (support) and 1 WPW10501260 (cover-evap)"
DRYER WHIRLPOOL WED6620HW0 Installed thermistor Ran test cycle no errors OP TEST OK
WASHER MAYTAG MVWB765FW3 "Cc not cleaning clothes wellRan diagnostics, found codes f0e3 for overload, F7e9 for locked rotor.Ran auto test, agitate noisy, pulled agitator, found loose coins under washplate. Ran calibration. Op test good. Advised customer on how to correctly load machine and how much clothing"
REFRIGERATOR FRIGIDAIRE PHSC39EGSS0 Installed defrost heater and thermostat. Op test good
RANGE WHIRLPOOL RS696PXGB7 "Installed listed hinges, op test good."
REFRIGERATOR AMANA ABB2221WEW1 "Cc unit freezing in the freezerFound drain pan frozen over, and water leaking into freezer bottom.Rescheduling customer for later date, steamer no longer working, waiting on replacement. Customer needs next Friday."
RANGE WHIRLPOOL SF369LEMT0 "Cc unit oven turns off, does not workChecked lower drawer, removed stacked metal sheets, turned bake on to 350, checked spark, ignition after 1 spark. Let heat to 350 degrees. Let cycle a few times to ensure good operation. Good spark and ignition. Op test good. Advised customer against stacking too many metal objects in lower drawer."
DISHWASHER MAYTAG MDB4949SHZ0 "Replaced door cabinet seal. Tested before putting back, no leaks. Tested when back in place leak and leaning to one side. Took out from counter, no leaks. Pushed back far enough under counter. Floor underneath is not leveled causing water to flow to the front and one side. Tried to adjust and shimmy cardboard under legs as best as possible. Unit and seals are good. Relayed information to customer, no leaks. Op test ok"
WASHER AMANA NTW4516FW3 "Replaced control. No error codes. Headed scraping noise, replaced cam from t/s. Calibrated, tested. Op test ok.; used 1 W10721967 (PULLEY) from stock"
REFRIGERATOR WHIRLPOOL MFI2665XEB0 "Put in new parts, water filled up half a cup then stopped. Checked to make sure nothing was wrong with new parts, checks all good. Made sure no kinks in line or obstructions. Water is getting to bypass cap, but not going pass that. Called into SM, reservoir needs replaced. Ordering reservoir.*** customer said he wants to pay Tuesday when we return and everything is put in. For part payment contact customer.; ordrng 1 W10502642 (reservoir 82.18)"
DRYER WHIRLPOOL MGDE300VW1 Loud noise. Found pulley and rollers bad. Replaced from t/s with dryer repair kit. Tested. Op test ok.; used 1 4392067 (DRYER REPAIR KIT 47.83) from stock
REFRIGERATOR WHIRLPOOL ARB2117AW "Customer complaint of cooling loss, confirmed temps were 59ff and 70frz, low side pressure at 21” vac, added 1.5oz of r134a to the system, unit went right back to a vacuum, unit has restriction, needs evap drier and compressor, evap asm not available, parts dept to look into availability not scheduling at this time; ordrng 1 R0170047 (evaporator) and 1 W10309990 (compressor) and 1 WPB2150504 (drier)"
DBL WALL OVEN FRIGIDAIRE FGET3065PFD "Installed heating element, op test good"
DISHWASHER KITCHENAID KUDC10FXSS5 "Replaced parts, op test good, took core for return"
RANGE WHIRLPOOL WEG745H0FS0 "Cust showed pop, sent email receipt is tiny to take pic. CC that the door sticks and the oven is not heating properly. Open and closed the door several time not sticking for me. Heated oven to 400*. Advised cust to wait 10-15 minutes after the buzzer before inserting the food. Optest ok."
WASHER WHIRLPOOL WTW5000DW1 CC that there is not enough water going into the machine. Ran diag no codes. Ran a calibration. Started a deep water wash. Advised cust to use deep water wash and two rinses. 1-2 tablespoons of he detergent and 6-8 bath towels equals a full load. Optest ok.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Entitlement is good. CC that the unit is not working. Found the ui is not responding. Checked the voltage at the control has 120 volts. Found burn marks on the ui. Will need a new control and ui. Office to order parts. ; ordrng 1 W11028325 (housing-ui) and 1 W11305308 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRF532SMHW00 "Cust showed pop, sent pic. CC that the unit is not cooling. Ff 74 fz 74. Compressor is loud checked the compressor 8.4 amps. Will need a new compressor and drier. Found the right hand hinge is damaged. Will need a compressor, drier and hinge. ; ordrng 1 12968202W (door stop (wht)) and 2 WPW10143759 (dryer)s and 1 WPW10507886 (compressor)"
WASHER WHIRLPOOL WTW7500GC0 CC that f5 flashes. Found a bobby pin in the latch. Removed the bobby pin from the latch. Cleared code. Ran a calibration. Started a cycle. Optest ok.
DRYER WHIRLPOOL WGD9150WW0 "CC that there is a noise when running the dryer. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. Found the idler pulley is worn, the belt is starting to fray. Replaced the dryer repair kit from t/s. Vacuumed out the dryer. Optest ok. ; used 1 4392067 (DRYER REPAIR KIT 4783) from stock"
WASHER AMANA NTW4605EW0 "In trying to replace gear case, found agitator is seized to shaft of gear case. Can not get agitator to come off without damaging it. Office to order agitator.; ordrng 1 W10908289 (agitator)"
WASHER WHIRLPOOL WTW4816FW2 "Customer complaint washer is not working, unit was unplugged, when plugged in drain pump is on, canceled, ran diagnostics, found f0e2 over suds, cleared and ran high spin, and heavy agitation, calibrated, op test good, advised customer to only use 1-2tbsp of an he detergent"
OTR MICROWAVE WHIRLPOOL WMH53520CS1 Replaced door switches and motor. All tested ok.; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock
COOK TOP WHIRLPOOL WCG55US6HS00 Replaced harness and spark module. All tested ok.
WASHER MAYTAG MVWC565FW1 "Upon arrival, unit was full of water and unplugged. Held cancel button for about 5 seconds to cancel current cycle and drain. All water drained. Found no errors stored. All tests passed. Ran calibration cycle. Advised that if issue occurs again, to hold cancel for 10 seconds."
DISHWASHER KITCHENAID KUDC10FXSS3 Replaced barrier. Tested ok.
WASHER MAYTAG MVWC565FW1 CC that there is no hot water going into the washer. Checked the valve open. Replaced the valve from t/s. Optest ; used 1 W11210459 (VALVE) from stock
REFRIGERATOR WHIRLPOOL WRF736SDAM13 Replaced ice maker and harness with evaporator motor. All tested ok.
REFRIGERATOR WHIRLPOOL WRS555SIHB00 Found ice in fill line. Defrosted fill line.
DISHWASHER KITCHENAID KUDC10IXWH4 Cc of unit not turning on Found outlet not properly polarized Moved plug to different outlet and unit started right up Ran test cycle OP TEST OK
RANGE KITCHENAID KERS505XSS02 Replaced switch. All tested ok.
DRYER MAYTAG MGDB835DW4 "Cc noise, similar to last one. Tech arrived today, started up machine on bedding, let run for 10 mins, heat cycled on and off, no noise. Tried on different cycles, finally noise came, buzzing noise from when flame comes on. Ordering out parts to replace all at once.Called TechlineRichExplained cases whirlpool has come across where the thermostat is making a humming buzzing noise when calling for the flame. Could also be the savory check in black hose in which gas order whole burner assembly and replace with sensor and thermostat and thermal cutoff.; ordrng 1 8573713 (thermal cut off) and 1 W11233069 (BURNER ASSEMBLY ) and 1 WP338906 (sensor) and 1 WP3391912 (thrmst-fix)"
OTR MICROWAVE WHIRLPOOL WMH53521HZ3 Replaced panel and control. Tested. All numbers work. Op test ok.
RANGE WHIRLPOOL WEG515S0FS0 "CC follows history, food isn’t done, temp drops during cooking. Temp sensor checks good. All wires are good and plugged in, no corrosion. Testing temp. Set to 350 with cast iron in oven.High 330, 345, 355, 356, 356Low 315, 321, 325, 325, 328average 348.Adjust temp by 10. As far as today, everything checks fine. No need to keep returning.Called Techline.MarkExplained situation to him. This model with the door sensor, will turn off if door open and take 30 seconds to a min to turn back on. If customer isn’t allowing actually heating time. Temp will fluctuate"
DRYER MAYTAG MEDC465HW0 "Cust showed pop, sent pic. CC that the unit does not start. Found the start relay not plugged in. Plugged relay in. Optest ok."
REFRIGERATOR KITCHENAID KRFF300EBS00 Replaced parts listed. Op test good. Unit dispensing water and cycled ice maker.
DRYER AMANA NED4655EW1 "CC that the unit is not heating. Found soaking wet clothes in the dryer. Took pic of the water in the drum. Checked the outside vent, clear. Checked the terminal block L1-n 240 volts, l2- n 120 volts L1-l2 120 volts. Will need an electrician. Optest ok."
WASHER MAYTAG MVWB766FW0 "Customer complaint of a squeaking while agitating even without clothes in, ran diagnostics no codes, ran light and heavy agitation and high and low spin, no squeaking heard, ran calibration, passed, unable to duplicate the problem, unit is operating as designed ; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock"
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 Installed gasket and steamed out wrinkles OP TEST OK
DISHWASHER WHIRLPOOL GU3600XTVY3 The screws that hold the upper brackets popped out preventing the door closed and reinstalled the supporting bracket screws unit tested good
REFRIGERATOR GE PSC25SGSCSS Replace part listed opt test ok.
DRYER WHIRLPOOL GGW9260PW3 "Installed parts listed, op test good"
DRYER SAMSUNG DV209AEWXAA "Installed thermistor, op test good"
RANGE WHIRLPOOL WFG505M0BS3 "Installed parts listed, op test good"
DISHWASHER WHIRLPOOL WDT750SAHZ0 Cc of dispenser not working Found spring stuck Removed cover and repositioned spring OP TEST OK
WASHER WHIRLPOOL WFW92HEFU0 Found dog hair underneath door glass making seal not to seal properly allowing after the finish of cycle when opening door it leaks water from underneath clear all hair ran cycle opt test ok
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Icemaker not cycling replace from truck stock,also unit is under 1 year manufacture warranty took picture of pop.opt test ok ; used 1 W10882923 (ICE MAKER ASSY) from stock"
MICROWAVE OVEN MAYTAG MMV5208WS-1 "Cc unit not workingCustomer stated unit was buzzing and flickering, so they unplugged it.Found control panel loose, looked at control board, found relay terminals burnt and covered in grease. Unit needs control board.; ordrng 1 WPW10569241 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL KSCS25FTMK02 "Replace part,opt test ok no leak"
REFRIGERATOR MAYTAG MFC2061KES "Start device getting 120 v stay clicking and and won’t start compressor replace start device,from truck stock,opt test ok,compressor started temp droping ; used 1 8201786 (STARTER 71.55) from stock"
WASHER MAYTAG MVWX655DW1 CC that the unit is not working properly. Started a rinse and spin. Found the hub is not engaging. Replaced the hub from t/s. Optest ok. ; used 1 W10528947 (HUB) from stock
MICROWAVE KITCHENAID KHMS2056SBL0 The microwave display is flickering on and off I have witnessed this. Customer has multiple videos of the microwave randomly doing this it is also displayed a door open and close error it appears to have two different issues interlock switches and display board. I found the door as a complete assembly this would be the best route to go with a lot of the parts that make up the door individually are discontinued; ordrng 1 W10282801 (door/mw) and 1 W10450407 (harns-wire) and 1 WP8206488 (RELAY CONTROL )
WASHER WHIRLPOOL WFW6620HW0 "Cc unit vibrates violently when spinningCustomer showed popRan diagnostics, no codes stored. Checked to ensure shipping bolts removed.Ran manual spin cycle. Unit operates as designed. Ran drain and spin cycle with clothing load, unit operates as designed. Unit is mounted to pedestal. customer stated it’s running normal now. Op test good, could not duplicate violent vibrations at this time."
DRYER FRIGIDAIRE n/a Model and serial tag is completely worn off. Customer is going to buy a heating elements we will install Monday
DRYER MAYTAG MEDB855DC4 Turn normal cycle on after 2 minutes start heating to 192 degrees show customer also explain her flex foils are fire hazard and when pull unit forward notice it was kink told them to get semi regit metal or regit metal
FREEZER WHIRLPOOL WZF34X16DW01 Cc of unit not cooling Freezer temp is at -1 and all food is freezer is frozen Could not see an issue at this time OP TEST OK
DISHWASHER MAYTAG MDB8989SHZ0 Installed listed dispenser. Op test good.Customer showed pop
WASHER WHIRLPOOL WTW7040DW0 "Installed listed controls , valve and washplate. Ran auto test and calibration. Op test good."
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Replaced door gasket. All tested ok.
REFRIGERATOR WHIRLPOOL WRS321SDHB01 "CC that there is a loud noise. Found the evap fan is running is making the noise. Advised cust the fan is a normal noise, this is what circulates the air. The fan will turn on and off when the door is open or in a defrost. Optest ok."
REFRIGERATOR KITCHENAID KRFC302ESS00 "CC that there is food freezing in the ff and frost in the freezer. Control is set at 40*. Top shelf is overpacked and too high. Advised cust to lower the top shelf where a gallon on milk to fit. To have proper air flow. Gaskets are sealing properly. Checked the offset temp, good. Optest ok."
DISHWASHER KITCHENAID KUDS30IVBL3 Cc of unit lights flashing Found unit to locked Unlocked UI Ran test cycle OP TEST OK
WASHER GE GTWN2800D2WW Cc of noise still Customer had load inside this time Found tub to be hanging low and rubbing bottom plate Tilted unit back bottom plate is rusted and bent out of shape from moving from basement. Needs rods and bottom plate Customer does not want to repair at this time
WASHER MAYTAG MVWB835DW3 Installed suspension and re balanced machine Ran high speed spin Auto test and calibration OP TEST OK
WASHER GE GTW460ASJWW The The unit was going off balance customer was washing one blankets. I told him that is not enough material for the washing machine to work with it’s like riding a seesaw with one person. He understands my analogy and he will balance the cycles more accordingly
RANGE WHIRLPOOL JGS9900BDB Replaced co troll and spark module again. No difference in performance. Found part number for old wiring harnesses. Office to order wiring harnesses.; ordrng 1 74011530 (harns-wire) and 1 74011728 (harness- m) and 1 W10173466 (harns-wire)
WASHER AMANA NTW4516FW3 Cold water shut off unit tested good
WASHER MAYTAG MVWB835DW1 Gear case is grinding in spin cycle. Tried to take wash plate off but it is seized to shaft of gear case. Office to order wash plate. Will use gear case W10811956 from truck stock on return visit.; ordrng 1 W10902814 (washplate)
REFRIGERATOR WHIRLPOOL WRS325SDHW00 Replaced control. Removed water (defrost) from drain pan using vacume. Op test good. Customer to monitor
REFRIGERATOR KITCHENAID KRSF505ESS01 "found no continuity with either red or white wires in the door. Unit would have to have door replaced. Unit only a month or two out of warranty. Customer to call wpl consumer line before deciding on repair. Customer to call back if repair is wanted"
DRYER MAYTAG MEDB855DC4 Found vent clogged causing issue. Removed clogg unit operating properly now Op test good
REFRIGERATOR WHIRLPOOL GI6SARXXF05 Cc: grinding noiseFound loud noise coming from filter areaPulled filter put on bypass water pressure returned and noise stopped advised customer to try a new filterCustomer replaced water filterOp test ok
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "The unit isn’t cooling Compressor is pulling .5 A there is no heat transfer no frost pattern unit is leaking Freon needs an evaporator estimate only; ordrng 1 W10836706 (EVAP) and 1 W10843121 (DRIER), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
DISHWASHER MAYTAG MDB4949SHZ0 Cc: leaking front cornerRan dry cycle found unit to fill with cold water and has sudsAdvised customer of soap usage and running water at the sink before useCould not duplicate leakOp test ok
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Installed listed controls. Ran wash test, op test good."
REFRIGERATOR WHIRLPOOL WSR57R18DM02 The unit isn’t cooling No heat transfer no frost pattern developing machine will only run for 20 minutes at a time and then just drops back into a defrost cycle the unit needs a new control evaporator and dryer. Two-man job for count the fridge has been removed from the building and ordered to be soldered it is code this is a detention facility for minors. ; ordrng 1 W10858281 (EVAP) and 1 W11282569 (CONTROL ) and 1 WPW10143759 (DRIER)
WASHER WHIRLPOOL WFW8400TW02 Installed new part unit op tested good. The unit will not spin has a F 28 miscommunications there between the main control and the motor control. Customer wants to proceed order the parts. I checked all the ground wires they checked good I checked the tow panel ground switches they tested good boards failure; ordrng 1 WPW10163007 (MCU) and 1 WPW10525357 (MAIN CONTROL )
DRYER WHIRLPOOL WHD3090GW The unit is not responding to anything not even diagnostics needs new controls. The ui is functioning correctly; ordrng 1 W11173155 (LOCK) and 1 W11239098 (CONTROL )
WASHER MAYTAG MHW5630HC0 "Customer complaint of loud noise during spin cycle, ran spin cycle, no unusual noises heard, repeated several times with same results, no unusual noises heard, unable to duplicate the problem, unit is operating as designed"
DISHWASHER GE DDT575SSF2SS "Customer complaint unit has not been drying the dishes at all. Seems like no heat or fan. Seems to be cleaning but not drying. Called techline. Unit needs a flood switch. Reading .533 ohms. Should be 10000 ohms. Order switch ; ordrng 1 WD21X10519 (switch flood), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
RANGE MAYTAG MER8700DH1 "Installed new control, element, and oven floor, op test good"
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Customer complaint that rinse aid door fell off and melted, installed new dispenser, op test good ; used 1 W10861000 (DISPENSER-DISHWASHER) from stock"
DRYER MAYTAG HDG18CM "Unit is in college apartment house. Coin operated machine. Owner of building not here, called and he said machine wasn’t working. I put 5 quarters in. Machine is working and heating, went outside, air flow is good and hot. Owner will have to be here next timer with key to machine if anything else pops up. Cannot get in machine without it. Op test ok."
RANGE WHIRLPOOL WEG730H0DS0 CC that the f8e0 is coming on the ui. Found the f8e0 Cooling Fan Speed Too Low. Replaced the blower fan from t/s. Optest ok. ; used 1 W11107275 (FAN-BLWR 10878) from stock
RANGE GAS JENN-AIR JGRP548WP01 Replaced the glass. Optest ok.
WASHER KENMORE 110.922721 "Cc unit does not spin or agitate. Ran spin and drain cycle, confirmed no spin, can hear motor runningRemoved cabinet, removed motor from mount plate, coupling wore out, nothing left but particles and dust. Unit needs motor coupling. Customer also wants to replace timer knob and leaking drain pump, confirmed drain pump housing is cracked.; ordrng 1 285753A (coupling,motor1828) and 1 WP3362624 (knob3134) and 1 WP3363394 (drain pump3600) and 1 WP387997 (dial2264), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
B/IN REFRIGERATO GE ZISS420DRISS "Customer complaint that unit is not cooling properly, fresh food section temperature at 44 degrees, set to 43 degrees , unit displays 35 degrees , found deli control board not working, found water inside deli control, unit needs new deli control board, customer does not want repair at this time; ordrng 1 WR60X10269 (qc mullion asm 42 533.63), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER MAYTAG MVWC416FW0 CC that the water is not correct. Found the hot and cold water lines are reserved. Switched the water lines. Ran a calibration. Optest ok.
RANGE WHIRLPOOL WGE555S0BW00 "Replaced both bake elements, ran to 350 degrees, checked temperatures, now heating properly, passes all diagnostic tests."
REFRIGERATOR MAYTAG MSF22D4XAW00 "Found the refrigerator had settled, and the filter housing was slightly off, just touching the front cover. Raised the spring mounts on the front cover, and tapped the filter housing mount to level the housing. Now seating properly."
REFRIGERATOR MAYTAG MFI2269FRZ02 "Customer complaint of noise, bearings in evaporator fan motor are grinding, unit needs new evaporator fan motor ; ordrng 1 W10850438 (evaporator fan motor)"
REFRIGERATOR WHIRLPOOL WRT5L1SMYF00 "Customer complaint that unit runs constantly, fresh food section temperature at 54 degrees , freezer section temperature at 42 degrees , evaporator fan is running, compressor and condenser fan are running, no frost pattern on evaporator, tapped system, found in a 10”vacuum, added r134a, frost pattern improved, unit needs new evaporator and filter drier , customer does not want repair at this time; ordrng 1 WPW10143759 (dryer 17.09) and 1 WPW10314205 (evaporator 208.86), used 1 SHIPPING (SHIPPING AND HANDLING), and 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock"
REFRIGERATOR KENMORE 106.5177251 "Customer complaint ice maker not working, confirmed, ice maker harvests in test mode, ice maker is not calling for water, water valve is good, customer is going to return ice maker, ohmed out wires through door, all wires have continuity"
REFRIGERATOR KITCHENAID KRFC400EWH00 "Customer complaint freezer door handle is loose and water dispenser was spitting, tested water dispenser, no spitting occurring, removed and installed filter, no change, unable to duplicate the problem, advised customer to replace filter if the problem returns, tightened door handle, op test good"
DRYER ROPER RED4516FW0 "Found screw stuck around the front ring where basket seat on clear out,opt test ok"
DRYER MAYTAG MEDX655DW1 Installed start button and knobRan unitOp test ok
REFRIGERATOR KITCHENAID KRFC704FBS01 Entitlement came up. CC that the dispenser is not dispensing water but does ice. Ran step 86 no water. Valve is receiving 120 volts will need a new valve. Office to order; ordrng 1 W11194380 (valve)
REFRIGERATOR KITCHENAID KRSF505ESS00 "Steamed out, replaced thermistor, Evap cover and insulation. Op test ok."
REFRIGERATOR KITCHENAID KRFC704FSS00 Replaced fill tube and ice maker. Tested. Op test ok.
RANGE WHIRLPOOL WFG505M0BS3 "Customer complaint door gasket is falling off and handle is hot while cooking, confirmed door gasket is hanging, ordering dr seal and insulation kit from sp W10917778, customer will not be available until after 5/3; ordrng 1 W11025151 (insulation) and 1 WPW10535778 (gaskt-door)"
REFRIGERATOR GE GSH25JSTASS "Cc fridge no cool, when nothing was cooling still heard a low hum from the compressor. Arrived today, refrigerator is on and starting to cool. 5* in the fz, 45* in FF. Frost pattern on Evap, start device and compressor not running hot. Checked outlet voltage checks good at 121v*. Customer said nothing is tripping and refrigerator on independent circuit. Everything test fine. Op test ok."
DRYER WHIRLPOOL WED4815EW1 "Customer complaint dryer is not staying on and is loud when you hold button in to keep on, while pulling out unit to test for power tech was shocked by the cavity, found power cord incorrectly wired and without stress relief installed, correctly installed power cord, unit does not make the loud noise while starting but still will not stay on unless pts is held, ordering timer; ordrng 1 WPW10185982 (timer)"
REFRIGERATOR MAYTAG MFI2269VEM2 Replaced main bd. Reset code to 1720. Unit started and started to cool. Op test good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
WASHER MAYTAG MVWB855DC Found gearcase very loud and washplate stripped. Needs gearcase and washplate ; ordrng 1 W10811956 (GEARCASE) and 1 W10902814 (washplate)
WINE COOLER WHIRLPOOL KUWS24RSBS01 "Installed new thermostat, advised customer to monitor"
WASHER MAYTAG MVWC416FW0 Found unit not draining. Drain pump making noise Found obstruction in pump. Removed and tested. No good. Unit needs a drain pump. Also needs soil level switch and knob ; ordrng 1 W10919003 (pump-water) and 1 WPW10285517 (cycle select switch) and 1 WPW10562155 (knob)
REFRIGERATOR KITCHENAID NOT KITCHENAID Unit is an LG.
WASHER GE GUD27ESSJ1WW Replaced the speed sensor. Ran a drain and spin. Optest ok.
REFRIGERATOR FRIGIDAIRE FRS6KR5JSB1 "Freezer is cooling at 6*. FF in upper 50s*. Found big frost pattern on Evap cover. Defrost thermostat and heater resistance check fineCalled Techline RussCheck power out of adaptive control board brown wire and natural. If not getting 120 then replace board ; ordrng 1 242011001 (control-defrost 96.88), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
WASHER MAYTAG MVWB765FW3 "Replace parts listed,opt test ok"
REFRIGERATOR GE GSH25JSTFSS Customer did not notice that the liner was all cracked up; ordrng 1 WR78X11096 (door asm fz ss 25)
DISHWASHER WHIRLPOOL DU1100XTPB7 "Replaced control panel, tested. Op test ok."
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Tested icemaker and dispenser. In diagnostics, ice maker not actuating. Tested dispenser motor separately, not turning, not proper input voltage. Spoke to SM, found the wiring split at FZ door bottom, office to order FZ door, black stainless finish. Not setting follow up appointment until door ships and customer inspects it.; ordrng 1 LW11038917 (FZ DOOR)"
REFRIGERATOR MAYTAG MFT2976AEM00 "Cc unit still it cool in freezerFound freezer evap w/partial heavy frost on upper half, nothing on lowerFound service pointer W10666205C for this issue, low charge due to small leak.Unit needs sealed system. Special project S71233. Schedule as 3 job count. Schedule customer when parts on order.; ordrng 1 W10276644 (compressor) and 1 W10687098 (evaporator)"
DISHWASHER/B-IN WHIRLPOOL GU2300XTVT0 Installed door sealRant test cycleOp test ok
REFRIGERATOR KITCHENAID KSF26C4XYY03 "Installed parts, ran several cups of water through to purge, placed water mit mat, op test good"
DRYER GE GTDX180ED4WW Timer knob is split at shaft. Needs new knob. Customer does not want repair.
REFRIGERATOR WHIRLPOOL WRS315SDHZ00 "Inlet valve for water dispenser is not closing completely, causing dispenser to drip. Office to order inlet valve.; ordrng 1 WPW10179146 (valve-inlt)"
DRYER WHIRLPOOL GGQ9800PW1 "Cc unit takes too long to dryChecked heat, good heat, checked venting. Found rear of unit vent junction clogged with lint and a credit card. Cleared vent junction and vent tube within unit. Pulled blower housing and cleared out solidified lint chunks and miscellaneous debris. Cleaned lint trap. Advised customer to have a vent cleaning company inspect vent tube leading to outlet of house, or replace as this is a foil style vent tube. Replaced door latch using truck stock, door not staying closed well. Op test good.; used 1 279570 (LATCH) from stock"
DISHWASHER MAYTAG MDB4949SHZ0 "Cc unit turning on by itselfCustomer stated she hits cancel to drain and it keeps turning on to drain again. Checked float switch, float switch not engaging, lever cocked at an angle not hitting microswitch. Corrected, ran wash cycle and then cancel drain. Drained unit and stopped, op test good,"
REFRIGERATOR WHIRLPOOL WRT311FZDM01 I believe I may have had sorter inside in the compressor compressor does not start order another compressor requesting a second technician for this job ; ordrng 1 WPW10507886 (compressor)
WASHER MAYTAG MVWB765FW0 Cc lid lock error Ran diagnostics error for lid lock Ran lid lock test did not find an issue OP TEST OK
REFRIGERATOR FRIGIDAIRE FFHS2311LWEA Cc that unit is making ice slowly and handles loose Found icemaker not letting enough water and making small cubes and door handles installed incorrectly Adjusted water flow on icemaker so it makes full cubes and removed handles and put back on correctly OP TEST OK
OTR MICROWAVE KITCHENAID KMHC319EBS3 Installed door OP TEST OK