Service History 602 | Freds Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Cleveland Heights, OH 44118

Jason N

Job Details: 09/16/2021

Cc unit upper rack brokenConfirmed both sides of adjusters on upper rack have broken. Replaced upper rack adjusters using customer supplied pre Id part. Rack operation test good.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Garfield Heights, OH 44125

Corina H

Job Details: 09/16/2021

CC that there is a knocking noise and oil in the tub. Ran diag no codes. Checked underneath no oil leaking. Suspension rods are good. Started a rinse cycle with towels. The clicking noise is the clutch. Noises are normal. Opt test ok

We serviced a

JENN-AIR RANGE

Model JES1750ES0

Near Lakewood, OH 44107

Manny

Job Details: 09/16/2021

"Replaced main control, opt test ok, took core for return"

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW0

Near Garfield Heights, OH 44125

Corina H

Job Details: 09/16/2021

"CC that there is a fault code of f2e1. Confirmed. F2e1 stuck key. Checked the connections, good. Will need a new control. ; ordrng 1 W11528350 (Control)"

We serviced a

MAYTAG REFRIGERATOR

Model B

Near Strongsville, OH 44149

Marie V

Job Details: 09/16/2021

"Cc that the fresh food section is not cooling and that freezer is still cold. Took temps 55* on fresh food section and 33* on freezer. Found lots of frost on freezer. Check ohms on bi-metal is open. Will need new bimetal. Cust will call if she wants to continue. ; ordrng 1 WPW10225581 (Bi-metal), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID WALL OVEN

Model KOSE500ESS05

Near Strongsville, OH 44136

Marie V

Job Details: 09/16/2021

"Took POP. Cc that the unit has marks on door and bottom oven vent. Confirmed, took pics. Unit still under 30 days. Cust called whirlpool and they fixed the entitlement and sent a dispatch. Office will contact to schedule ; ordrng 1 WPW10709147 (Frame glass) and 1 WPW10351279 (Vent oven)"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Middleburg Heights, OH 44130

Marie V

Job Details: 09/16/2021

Cc that the unit is making a clicking noise and its getting worse. Ran diag found error code f7e6 motor fault. Found shifter off place. Replaced shifter ran calibration and auto test pass. Op test ok

We serviced a

KITCHENAID ICE MAKER

Model KUID308ESS1

Near Lakewood, OH 44107

Manny

Job Details: 09/16/2021

"Cc unit not making ice or filling after he replaced the filter he tried to run the clean cycle and unit kept leaking water, found filter not installed all the way, causing it not to fill the reservoir instead leaks water, turn the filter all the way in, unit is filling and water is circulating to the evap. Advice customer to monitor unit and show him where filter need to be when install"

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW3

Near Lakewood, OH 44107

Manny

Job Details: 09/16/2021

"Replaced igniter, opt test ok."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BB2

Near Bedford, OH 44146

Corina H

Job Details: 09/16/2021

Glass came in damaged. Took pictures. ; ordrng 1 WPW10535776 (Glass)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Cleveland, OH 44103

Manny

Job Details: 09/16/2021

"Replaced shifter actuator, opt test ok"

We serviced a

JENN-AIR RANGE

Model JDS9860AAP

Near Chagrin Falls, OH 44022

Joe O

Job Details: 09/16/2021

"Cc: intermittently not igniting top burnersFound misdirected spark on multiple igniters. Found igniter wires dry rotted and cracked. Found igniter worn. Needs igniter wiresCustomer does not want to repair at this time; ordrng 2 WP74005890 (terminal b)s, used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Cleveland, OH 44128

Corina H

Job Details: 09/16/2021

"CC that the unit would not drain and there was grease on the clothes. Ran diag no codes. Found oil on the bottom of the floor. Took picture. Leaking from the gearcase. Will need a gearcase, cam, hub, motor, belt, shifter and capacitor. Office to reschedule. ; ordrng 1 W11454734 (Gearcase) and 1 WPW10006384 (Belt) and 1 W10721967 (Cam) and 1 W11026785 (Motor) and 1 W10913953 (Shifter) and 1 W11395618 (Capacitor) and 1 W10528947 (Hub)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Ravenna, OH 44266

Brian M

Job Details: 09/16/2021

Cc unit wont switch from hot to cold mid cycle Advised that unit does not do that Advised on owners manual OP Test Ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Cleveland, OH 44128

Corina H

Job Details: 09/16/2021

"CC that there is food freezing in the ff section and the ice maker is not working. Checked the temps 37-42* top shelf was at the highest point, advised cust to lower the shelfs to have proper air flow. Cycled ice maker, stopped mid way. Replaced the ice maker from t/s. Opt test ok. ; used 1 WPW10300024 (ICE MAKER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ01

Near Andover, OH 44003

Brian M

Job Details: 09/16/2021

Customer complaint of squeaking Lower hinge spacer causing noise Installed grease and spacer OP Test Ok

We serviced a

WHIRLPOOL DISHWASHER

Model GU1200XTLT2

Near Shaker Heights, OH 44122

Corina H

Job Details: 09/16/2021

CC that the unit is leaking. Started a cycles no leaking. Found the drain hose lower then the sink. Raised the drain hose as high as it will go. Opt test ok. ; used 1 SENIORDISCOUNT (senior discount) from stock

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near North Olmsted, OH 44070

Angel

Job Details: 09/16/2021

"Cc that unit did not spin out clothes and would not turn off. Verified, plugged in unit and it was in flood mode cancelled out and ran diagnostics found error code F0E5 OFF BALANCE LOAD DETECTED, did a manual spin and agitation and was working normal looked under unit everything was clean checked pressure hose and blew through it sounded normal no kinks. Ran a calibration and auto test passed. Recommended customer to keep loads from 6 to 8 regular bath towels for a max load and only 1 to 2 tablespoons of detergent is enough to wash clothes. Opt test ok."

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Elyria, OH 44035

Gabriel P

Job Details: 09/16/2021

"same issue as before ; ordrng 1 W11233718 (Harness) and 1 W11395618 (Cap), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FPUH19D7LF1

Near Mentor, OH 44060

Joe O

Job Details: 09/16/2021

Pulled unit. Found heat exchanger line corroded. Found short stub on compressor. Needs heat exchanger and compressor as well. Heat exchanger out of stock. Office to reschedule; ordrng 1 297217900 (heat exchanger) and 1 5304478809 (compressor)

We serviced a

GE DISHWASHER

Model PDT715SYN3FS

Near Chesterland, OH 44026

Jason N

Job Details: 09/16/2021

"Cc unit not startingCustomer stated she couldnt get unit to start washing, the unit would beep at her. Ran wash test, unit filled and started washing. Tested several times, unit is operating normally. Customer is elderly and seemed confused on how to start unit. Walked her through starting the unit and ensuring door is closed in time so as not to time out. Had her start a cycle. Op test good."

We serviced a

MAYTAG REFRIGERATOR

Model PSD268LGEW

Near Madison, OH 44057

Dan

Job Details: 09/16/2021

"Customer complaint that unit is not cooling, fresh food section temperature at 73 degrees, freezer section temperature at 73 degrees, nothing is running, Found cooling turned off, turned cooling on, compressor started, fans are running, no frost pattern on formed evaporator , 7nit needs new compressor and evaporator, customer does not want repair ; ordrng 1 12001940 (Evaporator) and 1 W10160407 (Compressor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Orwell, OH 44076

Brian M

Job Details: 09/16/2021

Customer showed pop took pic Customer complaint of no cool Found unit frosted in Rear evap cover Put unit into forced defrost no good removed rear evap cover found heater not plugged in all the way OP Test Ok

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HB00

Near Strongsville, OH 44136

David R

Job Details: 09/16/2021

"Cc unit is not microwave not starting, having open and close door message. Watched as customer opened and closed door. Advised that there is a switch that is spring loaded. If not closing properly, not slamming but giving door firm push to make sure switches are activating and reading correctly, a message can pop up to close door. Showed customer how I closed it and every single time unit is working. Opened and closed door more than 20 times and every time unit worked. Went through service matters and checked to see if any service pointers. Went over service pointer. Went through each step and switches, door, all check good. Even tightened up switch screws, came a little bit closer to door. Tried adjusted right side closer to cabinet/switches as well. Every time testing unit. Has worked. Unit test good. Op test ok."

We serviced a

GE WALL OVEN

Model JGRP17WEW5WW

Near Kirtland, OH 44094

Corina H

Job Details: 09/16/2021

"CC that the bake is not working. Confirmed. 0 amps to the igniter. 120 volts to the igniter from the control. Will need a new igniter ; ordrng 1 WB2X9154 (Igniter), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

MAYTAG DRYER

Model MGDC300BW1

Near Westlake, OH 44145

Angel

Job Details: 09/16/2021

Cc that unit is not drying. Verified checked all fuses and were good. Air flow was weak in the outside of the home. Flame would turn on and turn off quick. Called BJ to confirm and asked me to take off vent on back of dryer and run it and see if it stays on and it did. Explained to customer they will need somebody to come out to clean vent. Recommended them to call vent wizards. Unit working as designed. Opt test ok.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Cleveland, OH 44109

Manny

Job Details: 09/16/2021

"Replaced motor, opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM10

Near Parma, OH 44129

Marie V

Job Details: 09/16/2021

"Cc that they couldnt removed old filter for replacement. I was able to remove filter, installed new one in, and explain cust to run the water so filter can be full with water.. op test ok"

We serviced a

IKEA REFRIGERATOR

Model IK8FXNGFDM00

Near Cleveland, OH 44113

Marie V

Job Details: 09/16/2021

"Cc that the unit is not cooling properly,. Took temps 40* on fresh food section and 37 on freezer. Took evap cover off and with the black light found a leak at the evap. Unit will need sealed system repair. Cust will call if they want to continue ; ordrng 1 W10836706 (Evaporator) and 1 WPW10143759 (Drier), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW9620HC0

Near Cleveland, OH 44106

Marie V

Job Details: 09/16/2021

"Cc that the unit will not run, turns on but does no start the cycle it pauses it self. Ran diag no error codes. Ran manual and tested all components, water valves drain pump, recirculating pump, pass tested motor, no good. Check his on motor all in range between 16 to 20 ohms. Unit will need main control; ordrng 1 W11352117 (Control)"

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near North Olmsted, OH 44070

Marie V

Job Details: 09/16/2021

"Cc that he can move the top of unit. Confirmed took top off and found hinges in the back lifted up, no allowing door to properly engage with clips. Corrected issue. Op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Bay Village, OH 44140

Manny

Job Details: 09/16/2021

"Cc unit not cooling in RC section freezer is ok, found RC evap cover covered in frost, steamed evap and followed service pointer W11092686 to correct the issue, found evap thermistor place too high up place in correct spot as per service pointer. Advise customer to monitor for 24 hours if unit temp doesnt equalize after the 24 hours to call us to order evap harness W11087438. Opt test ok."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Elyria, OH 44035

Angel

Job Details: 09/15/2021

"Cc that unit is not completing cycle. Ran diagnostics and found error code F7E6 motor fault. Looked under unit and found shifter out of place from cam also found cover full of oil from the transmission. I placed the shifter back in place so customer can use until i come back to replace parts. Will need shifter, gearcase, and belt. Ordering parts.; ordrng 1 W11454734 (Gearcase) and 1 W10913953 (Shifter) and 1 W11239857 (Belt)"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Jefferson, OH 44047

Jason N

Job Details: 09/15/2021

"Cc unit making loud noise around spin cycle Ran diagnostics, no codes stored. Ran auto test, when unit went to spin, splutch did not engage, grinding noise. Checked under unit, found splutch teeth wearing down, plastic power everywhere. Replaced splutch using truck stock part, replaced actuator using customer supplied pre Id part. Ran auto test and drain and spin cycle. No abnormal noises heard, all functions normal. Op test good. ; used 1 W10721967 (PULLEY) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Jefferson, OH 44047

Jason N

Job Details: 09/15/2021

Cc unit upper rack brokeConfirmed RH adjuster bracket broken. Replaced upper rack adjusters using customer supplied pre Id kit. Rack op test good.

We serviced a

JENN-AIR DISHWASHER

Model JDTSS247HS0

Near Cleveland, OH 44124

Brian M

Job Details: 09/15/2021

Installed door OP Test Ok

We serviced a

WHIRLPOOL RANGE

Model WFG361LVD1

Near Lorain, OH 44053

Gabriel P

Job Details: 09/15/2021

"Replace valve,nob,and cap,opt test ok"

We serviced a

KENMORE WASHER

Model 41761712510

Near Chardon, OH 44024

Joe O

Job Details: 09/15/2021

"Installed motor control. Reset unit. Unit still not functioning. Still doing the exact same thing. Checked error codes unit gave 11 beeps followed by 14 beeps. Found error code is a ebe error code. Tech sheet states motor control, harness or main control. Needs controlSpoke with BJ, stated we will credit for motor control.Please add to cancellation list; ordrng 1 5304511971 (Control), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

GE RANGE

Model JGB908BEK4BB

Near Kirtland, OH 44094

Joe O

Job Details: 09/15/2021

"Cc: will not ignite bake or broilRan broil, broil burner lit. Ran test bake found bake igniter only pulling 2.7 amps. Replaced igniter. Ran test bake. Op test ok ; ordrng 1 WB13X25261 (igniter glowbar8142), used 1 SHIPPING (shipping and handling), and 1 12400035 (IGNITER5299) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near North Royalton, OH 44133

David R

Job Details: 09/15/2021

"Snow brothers sent over POP to office, for 10/20, customer under warranty. Cc unit FZ freezing up and icemaker not working. Found gap in gasket steamed up and used Vaseline to conform to cabinet. Ice in door switch, cleared out. Icemaker started cycling, dropped ice and called for water. Op test ok."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Broadview Heights, OH 44147

David R

Job Details: 09/15/2021

"4-3, 7-1. Cc unit not starting or washing. Found wash motor error. Control was not sending power to water valve the first couple of tries. Then starting working. Ordering control and wash motor, use control if needed. ; ordrng 1 W11087376 (Pump wash motor) and 1 W11305297 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Gates Mills, OH 44040

Corina H

Job Details: 09/15/2021

CC that there is food freezing in the ff section. Control set at the warmest setting. Ff 37-42 Fz 20. Evaporator has 3 rows frosted. Low side 10 vacuum high side 110 psi. Unit equalized at 30 psi. 140 nitrogen no leaks. called t/l unit is non repairable.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB02

Near Mayfield Heights, OH 44143

Corina H

Job Details: 09/15/2021

"CC that there is frost and ice in the ff and Fz. Confirmed. Found the gasket on the ff door not touching the frame. Found the liner splitting from the door. Will need a new door, nameplate and plugs. Office to reschedule appointment ; ordrng 1 13109401BQ (Door) and 1 WP12246608 (Plug) and 1 W11223753 (Nameplate)"

We serviced a

ELECTROLUX WASHER

Model EFLS627UIW1

Near Chagrin Falls, OH 44023

Brian M

Job Details: 09/15/2021

Installed bellow Ran test cycle OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Elyria, OH 44035

Angel

Job Details: 09/15/2021

"Cc that unit is noisy when spinning and banging on the sides. Verified ran diagnostics no error codes I manually put it into a spin and agitation both were normal. Ran calibration and auto test good. Checked underneath the unit and everything was covered in oil. Will need gearcase, cam, shifter, belt, and drive motor. All parts are not in stock office to reschedule with customer. Ordering parts.; ordrng 1 W11454741 (Gearcase) and 1 W11497303 (Drive motor) and 1 W10913953 (Shifter) and 1 WPW10006384 (Belt) and 1 W10721967 (Cam)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Middleburg Heights, OH 44130

Manny

Job Details: 09/15/2021

"Cc unit not cooling on both sections, found unit in demo mode customer stated that when she replaced the filter she tried to reset the filter and unit stopped working then. Reset unit and ran diagnostics to make sure that all components are working correctly. Opt test ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN402ESS01

Near Pepper Pike, OH 44124

Corina H

Job Details: 09/15/2021

"CC that there is condensation in the top shelf. Confirmed. Found the evaporator frozen and iced up. Checked the thermistor, good. Will need a new control and thermistor. ; ordrng 1 WPW10739408 (Control) and 1 W10667607 (Thermistor) and 1 W10565852 (Thermistor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHW0

Near Geneva, OH 44041

Dan

Job Details: 09/15/2021

"Customer complaint that unit is leaking, ran test cycle, found motor for spray arm not turning causing spray arm to be stuck in a position to shoot water out of door, unit needs new sump assembly , customer does not want repair ; ordrng 1 W11087376 (Sump), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Conneaut, OH 44030

Dan

Job Details: 09/15/2021

"Customer complaint that unit is not cooling, compressor is not running, compressor coils are good, applied 120vac to compressor, compressor started, good frost pattern formed on evaporator , unit needs new start device, installed new start device, op test good ; used 1 8201786 (STARTER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Kirtland, OH 44094

Joe O

Job Details: 09/15/2021

Installed led. Op test ok

We serviced a

WHIRLPOOL WASHER

Model WTW8500DW0

Near Willoughby Hills, OH 44094

Joe O

Job Details: 09/15/2021

"Cc: stops after fillFound error codes f5e1(lid lock error) f0e5(off balance) f0e3(over load). Ran normal cycle. Found oil residue on rotor, found gear case had been changed. Found no new oil. Found unit is shifting. Installed clutch, slider and latch. Ran auto test and calibration. Op test ok; used 1 W10810403 (LID LATCH) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADB9

Near Berea, OH 44017

Gabriel P

Job Details: 09/15/2021

Customer had unit on 4 hour delay thats why it wouldnt start correct issue opt test ok also customer will contact send receipt wants home send her a copy

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH05

Near Brook Park, OH 44142

Gabriel P

Job Details: 09/15/2021

"Replace seal and steam gasket,opt test ok"

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2087HRS

Near Chagrin Falls, OH 44023

Brian M

Job Details: 09/15/2021

Cc unit not cooling in fridge but freezer fine Customer stated it started cooling back down in the fridge on Tuesday Found unit running properly at this time Advised to watch

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF707ESS01

Near Solon, OH 44139

Brian M

Job Details: 09/15/2021

Installed seal and adapter OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV03

Near Chardon, OH 44024

Jason N

Job Details: 09/15/2021

Cc unit needs door gasket replaced Replaced RH ff door gasket using customer supplied pre Id part. Heated gasket to ensure good seal to cabinet. Op test good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Brecksville, OH 44141

David R

Job Details: 09/15/2021

"Drain hose was kinked, replaced. Tested. Unit is draining, good. Op test ok."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS0

Near Parma, OH 44129

David R

Job Details: 09/15/2021

"Cc unit smelled like gas at one point, but customer said no one else smelled gas, also said that only one side was lite in flames took off panel to bake element. Let unit on bake 350* flame is on both sides. No smell of gas. Customer can see flames. Let unit get to 350 and cycle on/off at least 5 times. All operation checks good. Unit is good. Op test ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Willoughby, OH 44094

Jason N

Job Details: 09/15/2021

"Cc unit temps not correct.Customer showed pop Customer states unit was freezing product in ff section. Now temps are ok in ff section, but seem off in freezer section now. Temped freezer section, reading 18 degrees. Pulled evaporator cover, very little frost on first coil. Unit has refrigerant leak, will need sealed system repair. ; ordrng 1 W10836706 (Evaporator) and 1 WPW10143759 (Filter drier)"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW2

Near Elyria, OH 44035

Angel

Job Details: 09/15/2021

"Cc that unit was making a-lot of noise when on spin. ran diagnostics to verify spin and unit sounds loud and has some oil on bottom of unit. Will need gear case rotor, and stator replaced. Ordering parts.; ordrng 1 W11455453 (Gear case) and 1 W10754161 (Rotor) and 1 W10754158 (Stator) and 1 W10734521 (Slider)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Shaker Heights, OH 44120

Manny

Job Details: 09/15/2021

"Cc unit not cooling in both sections, temp in RC 73 degrees and temp in FC 39, found evap cover in ice, place unit in diagnostics defrost, heater is working getting 120V. Thermistor is within range. Replacing main control and evap harness. Office to contact customer when parts are available. ; ordrng 1 W11546681 (Evap harness) and 1 W11558182 (Electronic control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHW03

Near Lorain, OH 44055

Angel

Job Details: 09/15/2021

Control board was replaced and had to steam out evaporator Unit turned on asked customer to wait 24hrs for proper cooling before putting any food in unit. Opt test ok.

We serviced a

KENMORE WASHER

Model 110.464725

Near Painesville, OH 44077

Jason N

Job Details: 09/15/2021

"Cc unit has string stuck in the drain that needs removedCustomer stated a string got caught in drain pump, she cannot remove, doesnt want to break anything. Confirmed, string is wrapped around drain pump impeller. Separated drain pump housing to remove string. Reassembled, ran rinse and spin cycle. All functions passed, good drain out. Op test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Bedford Heights, OH 44146

Brian M

Job Details: 09/15/2021

Cc no ice is being dispensed Found auger frozen Held dispenser button for a few seconds to allow auger motor to heat up and free its self OP Test Ok

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Brook Park, OH 44142

Gabriel P

Job Details: 09/15/2021

"Replace inner seal,opt test ok"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Parma, OH 44129

David R

Job Details: 09/15/2021

"F0E4 error, cleared all error codes. Replaced water valve. Ran diagnostics. All components working. Good. Ran a calibration. Good. Ran a normal cycle. Good. Op test ok."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Mayfield, OH 44143

Joe O

Job Details: 09/15/2021

"Cc: not running, not fillingFound unit is not filling. Is getting water to water valve. Water valve receiving proper power. Needs water valve; ordrng 1 W11434044 (Valve)"

We serviced a

KITCHENAID DISHWASHER

Model KUDE20FBBL0

Near Mentor, OH 44060

Jason N

Job Details: 09/15/2021

"Cc unit grinding noise and not workingRan diagnostics, found codes 8-4 for drain pump electrical problem, 10-1 for dispenser electrical problem and 8-1 for slow drain. Ran diagnostics test in entirety, no codes at end. When drain pump turned on, can hear debris in impeller. Pulled drain pump, found glass debris in housing. Removed and ran wash cycle then cancel drain. No abnormal sounds heard. Op test good. Did not install diverter motor from CB, not needed for this repair."

We serviced a

MAYTAG RANGE

Model MGR8800FZ0

Near Solon, OH 44139

Brian M

Job Details: 09/15/2021

Installed module no good Inspected Found purple wire going to switches has been damaged Reconnected wires OP Test Ok

We serviced a

JENN-AIR REFRIGERATOR

Model JSC24C8EAM00

Near Avon, OH 44011

Angel

Job Details: 09/15/2021

"Cc that unit is not cooling. Verified and temp in ff section is 55* and freezer at 37*. Verified evaporator and does not have a frost pattern check condenser fan and compressor both running good compressor kicked on with 2.10amps and stayed at 1.11amps running. Called BJ and explained and said to replace ff section evap, compressor, and uv drier filter. Parts are covered through warranty besides labor. Ordering parts.; ordrng 1 W10309988 (Compressor) and 1 WPW10643261 (Evaporator) and 1 WPW10143759 (Uv drier)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Strongsville, OH 44149

Gabriel P

Job Details: 09/15/2021

Diagnose unit found error code f4e2 heater open also took pictures of pop is under one year warranty call senior tech bj we diagnose unit and ordering control and heater ; ordrng 1 W11462458 (Control) and 1 W11537778 (Heater)

We serviced a

WHIRLPOOL RANGE

Model Wfg520s0as1

Near Highland Heights, OH 44143

Joe O

Job Details: 09/15/2021

Installed electrode. Ran test bake. Op test ok

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Parma, OH 44129

David R

Job Details: 09/15/2021

"Cc unit making squeaking noises. Found coins stuck down between agitator, removed. Replaced belt. Good. Ran diagnostics test cycle. No noise. Op test ok."

We serviced a

WHIRLPOOL FREEZER

Model WSZ57L18DM03

Near University Heights, OH 44118

Manny

Job Details: 09/15/2021

"Unit working as designed, water leaks from pipes above the refrigerator or condensation from the pipes , no leak found in unit."

We serviced a

KITCHENAID WALL OVEN

Model KODE500ESS05

Near Avon Lake, OH 44012

Angel

Job Details: 09/15/2021

Customer called office to reschedule.

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Wickliffe, OH 44092

Joe O

Job Details: 09/15/2021

Installed control and ui. Ran auto test and calibration. Op test ok

We serviced a

WHIRLPOOL WALL OVEN

Model WOS51EC0AS02

Near Solon, OH 44139

Brian M

Job Details: 09/15/2021

Cc no power Found thermal fuse open Replaced using truck stock OP Test Ok ; used 1 WPW10545255 (FUSE-THRML) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Mentor, OH 44060

Jason N

Job Details: 09/15/2021

"Cc unit freezer light is outConfirmed freezer LED module is nonfunctional. Replaced using customer supplied pre Id part. Per service pointer, Illumination returned to freezer section. Op test good."

We serviced a

KITCHENAID WALL OVEN COMBO

Model KOCE500ESS11

Near Aurora, OH 44202

Brian M

Job Details: 09/15/2021

Installed microwave door OP Test Ok Customer complaint about uneven baking Ran test bake found unit to heat up properly temp from left to right is only 2 degrees different Temp thermal coupler reading 355 and infrared temps from left to right are reading at 357 -356This is normal Unit is operating as designed

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Mantua, OH 44255

Brian M

Job Details: 09/15/2021

Cc unit not working properly Found latch damaged and actuator popped off clutch Replaced latch and actuator Found cold water slowly entering Replaced valve using truck stock OP Test Ok ; used 1 W11210459 (VALVE) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Ashtabula, OH 44004

Dan

Job Details: 09/15/2021

"Customer complaint that unit is not going through cycles, ran diagnostics found f0e5(off balance) and f0e3(overloaded) error codes, ran test cycle , all components working, unit is operating as designed"

We serviced a

FRIGIDAIRE RANGE

Model FFGF3017LSG

Near University Heights, OH 44118

Manny

Job Details: 09/15/2021

"Replaced igniter, opt test ok."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Willoughby, OH 44094

Joe O

Job Details: 09/15/2021

Customer installed hoses

We serviced a

MAYTAG WASHER

Model MVWB835DW5

Near Strongsville, OH 44149

Gabriel P

Job Details: 09/15/2021

"Replace lid ran calibration pass,opt test ok"

We serviced a

WHIRLPOOL DRYER

Model MGD6230HW0

Near Ashtabula, OH 44004

Dan

Job Details: 09/15/2021

"Installed new control, op test good"

We serviced a

MAYTAG SXS REFRIGERATOR

Model MFI2568AEW

Near Cleveland, OH 44118

Manny

Job Details: 09/15/2021

"Cc unit not freezing items, found evap cover in ice at the cap tube, tested thermistor and bimetal both within range, notice the compressor would start then shut off and keep doing that. Compressor is humming and over heating. Unit will be a seal system repair. Customer will not proceed with the repair.; ordrng 1 W10309989 (Compressor) and 1 12002730 (Evaporator) and 1 WPW10143759 (Drier), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Richmond Heights, OH 44143

Manny

Job Details: 09/15/2021

"Replaced heater, ran diagnostics cycle. Opt test ok. Advise customer to allow the unit to complete the drying cycle before opening the door."

We serviced a

MAYTAG WASHER

Model MVW6200KW

Near Ashtabula, OH 44004

Dan

Job Details: 09/15/2021

"Customer complaint that lid is not locking and unit is not draining, ran drain and spin cycle, lid locked, unit spun, drain pump did not start, found drain pump unplugged, plugged in , drain pump started, op test good"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ0

Near Kent, OH 44240

Brian M

Job Details: 09/15/2021

Cc unit not working properly Found sump getting power but not runningPump is under a 10 year warranty ran entitlement ; ordrng 1 WPW10591570 (pump&motor)

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Elyria, OH 44035

Gabriel P

Job Details: 09/15/2021

"Replace gearcase,and stator and agitator and valve then ran calibration and auto test pass,opt test ok also explain wife how to properly run washer"

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Lakewood, OH 44107

Manny

Job Details: 09/15/2021

"Replaced shifter actuator, ran calibration and manual wash. Opt test ok"

We serviced a

WHIRLPOOL OTR MICROWAVE

Model GH7208XRB0

Near North Ridgeville, OH 44039

Marie V

Job Details: 09/15/2021

"Took door apart and replaced handle, and light built for cust he had the bulb.Op test ok"

We serviced a

GE WASHER

Model GTWN8250D0WS

Near Pepper Pike, OH 44124

Corina H

Job Details: 09/15/2021

CC that the clothes do not come out damp and there is a grinding noise. Confirmed. Found the gearcase leaking oil. Part is nla. ; ordrng 1 WH38X21094 (Gearcase)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Cleveland, OH 44135

Marie V

Job Details: 09/15/2021

"Cc that when you press start Unit starts to fill with water but then it stops and goes and stops and never fills. Plugged unit in tried to start a cycle, failed tried to run diagnostics failed. Unit is getting 122V at the control. Asked cust if unit stops running or when they wanted to use it didnt work. Cus said that it stopped draining and after start it started acting up. Unit will need drain pump and control board. ; ordrng 1 W11417466 (Control) and 1 W11399437 (Drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Cleveland, OH 44109

Marie V

Job Details: 09/15/2021

Cc that the freezer light is not working. Confirmed replace freezer light op test ok

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHB2866PF3

Near Chagrin Falls, OH 44022

Corina H

Job Details: 09/15/2021

"CC that there is clumps of ice everyday. Confirmed. Found warm air coming into the ice maker. Will need new gaskets. ; ordrng 1 5303918784 (Gaskets), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KENMORE WASHER

Model 110.21302012

Near Garfield Heights, OH 44125

Marie V

Job Details: 09/15/2021

"Cc that the unit will not drain. Confirmed and that when you try to run drain and spin unit will fill with water. Ran diag found error code of F5E1 ,f7e5 . Deleted error codes and ran drain and spin. Unit started working good. Ran auto test pass. Unit maybe had a glitch on control. Cust had unit unplugged when arrived. Advice cust to monitor unit. If start to have problem unit will need new drain pump."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Bedford, OH 44146

Marie V

Job Details: 09/15/2021

"Cc that the unit is not cooling. Confirmed took temps 33* on freezer 68* fresh food section. Found fresh food section evap frozen and freezer fan was not running. Check ohms on thermistor freezer is on range fresh food section is not, also cust had another tech take a look at the unit they replaced bimetal on freezer spiced it and put another one in tape out the wires. Ran diag evap not running check for power it had 89V and dropping to 0 in seconds and comes back up and drops down. Check outlet has 1#0V steady. Unit will need new main coNtrol. Fresh food section harness and freezer as well. Cust will call if they want to continue.; ordrng 1 W10843055 (Control) and 1 W11033168 (Fresh food section harness) and 1 W11032800 (Motor evap), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

JENN-AIR REFRIGERATOR

Model JS48SEDUDW01

Near Moreland Hills, OH 44022

Corina H

Job Details: 09/15/2021

Replaced the handle. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Shaker Heights, OH 44120

Marie V

Job Details: 09/15/2021

Cc that the unit is not agitating. Ran diag found error code f7e6 motor fault. Found shifter off place. Replace shifter ran auto test and calibration. Op test ok

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