Service History 61

We serviced a
KITCHENAID OTR MICROWAVE
Model KMHS120KPS0
Near Fairview Park, OH 44126
Angel
Job Details: 09/24/2021
Cc that sometimes when they were heating something up the turn table would stop. Since it was a intermittent issue i still replaced the turn table motor and explained to the customer to try to center the weight in the middle and not on the sides to even out the weight and prevent from future damage. Tested unit. Opt test ok.
We serviced a
KITCHENAID KITCHEN
Model KDPE234GPS0
Near Ashtabula, OH 44004
Dan H
Job Details: 09/24/2021
"Customer complaint that unit is not cleaning the dishes, placed glasses upright in racks and started normal wash cycle, glasses filled, incoming water temperature at 88 degrees, advised customer to run hot water in sink before starting, unit is operating as designed n"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Geneva, OH 44041
Dan H
Job Details: 09/24/2021
"Customer complaint that unit is not filling with water, started normal wash cycle, unit filled up to normal water level, unit is operating as designed"
We serviced a
WHIRLPOOL DRYER
Model WED8700EC2
Near Strongsville, OH 44149
Marie V
Job Details: 09/24/2021
"Cc that the unit is making a squeaky noise and thumping noise. Confirmed noise comes from rollers and pulley . Took unit apart and confirmed. Replace dryer kit from T/S , lubricaded and cleaned inside unit and blower wheel. Put back together and ran unit. Op test ok.; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Cleveland, OH 44125
Corina B
Job Details: 09/24/2021
"Used nitrogen after replacing the drier with soap bubbles no leaks on the evaporator or and connections in the back. Recovered refrigerant, replaced drier, Used nitrogen after replacing the drier with soap bubbles no leaks on the evaporator or and connections in the back. pulled 28vac w/ pump, watched, good, charged 5oz r134a, unit cooling, pressures good, op test ok"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Cleveland, OH 44144
Manny
Job Details: 09/24/2021
"Cc unit not washing as it should also stated that agitation sounds too slow and far apart. Ran diagnostics and calibration no error codes found. Informed customer of the different agitations during the wash cycle, Ran normal cycle with a load as requested by customer got the item really wet and cancel cycle set to drain and spin, he said the washer is staining his shirt, he showed me a shirt that had rust like stain, didnt find any that can cause rust inside the washer. Verify that the water supply is clean, unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW6200SW2
Near Lakewood, OH 44107
Gabriel P
Job Details: 09/24/2021
Found tub damage but the second one was ok took damage basket and parts out also rotor bolt was jam I had to remove basket with it on so I can have more leverage to take it out and transfer all parts to new and put new basket in ran normal cycle and auto test no leaks.also customer did not want me to leave till drain and spin cycle waited to be sure it drain water of clothes wants it spin when it got to 9 minutes it throw up error call whirlpool tech line spoke to Anthony we did all resistance test they pass ask me to replace control and shocks file; ordrng 1 WPW10189966 (Control) and 1 W10820048 (Suspension)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FVGXWS02
Near North Ridgeville, OH 44039
Marie V
Job Details: 09/24/2021
"Replace filter housing. Turne. Water back on and tested for leaks, no leaks. Ice maker cycled. Op test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Avon, OH 44011
Gabriel P
Job Details: 09/24/2021
"Replace vent motor and seal, opt test ok"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cleveland, OH 44144
Manny
Job Details: 09/24/2021
"Cc unit not working, also stated that unit was making noise on the lid lock, ran diagnostics found code F5E2 for lid lock fault, replaced lid lock with pre-id part, opt test fail, main control is not sending power to the lock, tried running calibration and unit shut off when is supposed to lock, unit will need a main control. Add customer to cancellation list. Office to contact when part is available for reschedule ; ordrng 1 W11399433 (Electronic control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS00
Near Pepper Pike, OH 44124
Jason N
Job Details: 09/24/2021
"Cc unit not coolingCustomer states they noticed the sides and middle of the unit getting hot before the unit stopped cooling and all the ice melted. Compressor not running, checked power at inverter board, good signal voltage 5.5vdc, ac power in good at 122v. Swapped inverter using test inverter from truck. Compressor came on and ran, noticed condenser fan was not running. Checked power in to condenser fan motor, 0v. Tapping on main control causing condenser motor to jump, possible bad relay contacts. Unit needs inverter, main control and condenser fan motor. ; ordrng 1 W10629033 (Inverter) and 1 W10823804 (Control board) and 1 W10124096 (Condenser fan)"
We serviced a
JENN-AIR RANGE
Model JJW2430DS01
Near Cleveland Heights, OH 44106
Jason N
Job Details: 09/24/2021
"Installed UI console. Keypad function test good, no faults. Ran bake test, op test good."
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Cleveland, OH 44135
Angel
Job Details: 09/24/2021
"Cc that they were using the washer and saw smoke coming out the tub so they unplugged it. Verified control board and wiring checked good. Looked under washer and found the underneath of the rotor melted from grinding on the floor. Explained to customer that the main cause had to be from a overload because the dampers are good also tried to do a auto test on unit and does not agitate good and does not spin. Will need gear case, stator, rotor, clutch and slider and wash plate replaced. Called safety to notify issue spoke with John explained to him the issue and they said they will not cover damage since the unit is from 2016 and to give them the estimate for the repair. Gave customer estimate. They said they will call whirlpool to give them the complaint. Only estimate.; ordrng 1 W11455453 (Gear case) and 1 W10754158 (Stator) and 1 W10754161 (Rotor) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W10752283 (Washplate), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB7
Near Euclid, OH 44117
Jason N
Job Details: 09/24/2021
"Cc unit not washing dishes properly Ran diagnostics, no codes stored. Unit did not not fill with enough water before wash cycle started. Found water course valve partially closed, opened up fully. Ran wash test, filled with proper amount of water. Ran cancel drain out, drain slow out into disposal. Found drain hose partially clogged with food debris. Snaked drain hose out and flushed out remaining debris. Drain out good. Op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Cleveland, OH 44111
Angel
Job Details: 09/24/2021
Belt was replaced ran auto test. Opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Highland Heights, OH 44143
Jason N
Job Details: 09/24/2021
Cc unit digits not counting or displaying properlyCustomer stated display is not changing with some wash options and some digits are not even numbers. Confirmed. UI is displaying some numbers incorrectly and multiple wash cycles are turning on when selecting a cycle. Unit needs UI console. ; ordrng 1 W11324037 (Console)
We serviced a
WHIRLPOOL DRYER
Model WED5500XW0
Near Painesville, OH 44077
Dan H
Job Details: 09/24/2021
"Customer complaint of squealing noise, confirmed, installed new pulley, rollers, and belt, op test good ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Westlake, OH 44145
Angel
Job Details: 09/24/2021
"Cc that microwave does not heat. Confirmed tested with a mug with water and does not heat. Will need magnetron, diode, and capacitor. Gave customer estimate they said they will try to call whirlpool to see if they can get coverage for the fix. Do not order parts.; ordrng 1 W10818686 (Magnetron) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE DRYER
Model 110.78002011
Near Highland Heights, OH 44143
Jason N
Job Details: 09/24/2021
"Cc unit making squeaking noiseRan dryer op test, confirmed roller or pulley is squeaking under load. Pulled unit apart, found multiple rollers very sticky, not spinning freely. Replaced all rollers, pulley, belt, using truck stock dryer repair kit. Cleaned up roller shafts. Parts under 1 yr warranty, no charge for parts. No noises heard after repair. Op test good. ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ1
Near Avon Lake, OH 44012
Angel
Job Details: 09/24/2021
All dampers were replaced did a auto test. Opt test ok.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Avon Lake, OH 44012
Angel
Job Details: 09/24/2021
Replaced terminal block did not need drain pump was ordered just incase it would not drain out the water inside dishwasher. All water drained out tested. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Madison, OH 44057
Dan H
Job Details: 09/24/2021
"Customer complaint that sometimes the interior lights do not come on and it does not cool, fresh food section temperature at 41 degrees, freezer section temperature at-1 degrees, no corrosion on deli board, customer says unit makes clicking noise sometimes, unable to duplicate the problem , unit is operating as designed"
We serviced a
GE MICROWAVE
Model JE1590SH01
Near Mentor, OH 44060
Joe O
Job Details: 09/24/2021
"Cc: not heatingFound unit is not heating, turn table not moving. Unit only pulling .3 amps. Found control has burn marks. Control Not sending power out. Needs control; ordrng 1 WB27X25300 (smart board), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model MER8700DS1
Near Chardon, OH 44024
Jason N
Job Details: 09/24/2021
Installed control. Ran bake test to 350 degrees. Good preheat and cycling. Op test good.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Montville, OH 44064
Brian M
Job Details: 09/24/2021
Cc of burning smell Found drain pump over heating from not running Replaced using truck stock OP Test Ok ; used 1 W10876600 (PUMP-WATER) from stock
We serviced a
MAYTAG WASHER
Model mvwb400vq0
Near Painesville, OH 44077
Corina B
Job Details: 09/24/2021
"CC that there is a fault code of f51 rps sensor failure. Found the bearings are worn. Will need new bearings found oil leaking on the rotor and stator. Will need the bearings, rotor, stator and rps sensor. ; ordrng 1 W10435302 (Bearings) and 1 WPW10419333 (Stator) and 1 280146 (Rotor) and 1 WPW10178988 (Sensor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Painesville, OH 44077
Joe O
Job Details: 09/24/2021
"Installed drip pan, and evap harness. Advised customer to allow 24 hrs for temps to adjust. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW3
Near Madison, OH 44057
Dan H
Job Details: 09/24/2021
"Customer complaint that unit is not starting, started normal wash cycle, unit started right up , ran diagnostics found f2e1(stuck key) error code, unit passed user interface test, ran test cycle , lid locked valves open, unit spins and agitates, unable to duplicate the problem , unit is operating as designed"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Chardon, OH 44024
Jason N
Job Details: 09/24/2021
"Cc unit not dispensing waterCustomer stated unit make all the noises but doesnt spray water. Ran diagnostics, found codes 6-4 for float switch open, and 2-1 for UI stuck button. During diagnostics cycle, unit did not fill with water. Found fork stuck under float. Removed and retested. Unit filled with water and started wash cycle. Op test good."
We serviced a
MAYTAG REFRIGERATOR
Model MFX2676FRZ00
Near Solon, OH 44139
Jason N
Job Details: 09/23/2021
"Cc unit lights not workingFound upper ff section LEDs dim and freezer LED out. Checked power to freezer LED, good at 14.1vdc. Unit needs freezer LED module. Replaced using truck stock. Wires foamed in place, unable to disconnect directly. Snipped wiring and direct connected. Illumination returns to entire unit. Op test good. ; used 1 W10695459 (LED MODULE) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS03
Near Cleveland, OH 44102
Gabriel P
Job Details: 09/23/2021
"Replace shaft,opt test ok"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Chagrin Falls, OH 44023
Manny
Job Details: 09/23/2021
"Replaced water valve, pulley and belt opt test ok."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Andover, OH 44003
Dan H
Job Details: 09/23/2021
"Customer complaint that the room gets really hot and the dryer shuts off at 30 minute mark on timed dry, found vent disconnected, reconnected, started timed dry just before 30 minutes , timer counted down passed 30 minute mark, unit is operating as designed"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near North Olmsted, OH 44070
Gabriel P
Job Details: 09/23/2021
When arrive I heard the squeak but it was not coming from gearcase it was coming from pulley and belt so replace part noise when away but customer complaints to me cause he wants me to replace gearcase I explain him why I wasnt replacing it he was telling me that it goes off balance alot I explain him that is probably a load size so I end up calling whirlpool Spoke to austin he said gearcase would not cause off balance what it could be is the hub strip so he wants me to get to hub but when trying to take agitator it is seize so I use wd40 and keep pulling nothing so I had to brake it with chipsaw and hammer and I had to replace gearcase any way cause I damage it trying to cut agitator.
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near Middleburg Heights, OH 44130
Angel
Job Details: 09/23/2021
"Replaced main control, thermistor and sensor harness. Also found on back of unit the vent smashed possible cause of issue. Fix vent for her and suggested to replace it with a semi ridged or a ridged vent we do not recommend foil vents because of fire hazards. Tested unit. Opt test ok. Took back core."
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258VEM4
Near Aurora, OH 44202
Jason N
Job Details: 09/23/2021
"Cc unit not making ice.Ran manual ice maker harvest test, ice maker indexed properly, but did not fill mold with water. Jumped L to V to activate water valve, water valve did not activate. Unit needs inlet water valve. ; ordrng 1 WP2315576 (Inlet valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSUS22QDWH00
Near Willoughby, OH 44094
Joe O
Job Details: 09/23/2021
Installed water valve. Tested. Op test ok
We serviced a
WHIRLPOOL MICROWAVE
Model WML35011KS01
Near Cleveland, OH 44130
Angel
Job Details: 09/23/2021
Cc that unit does not have tones. Verified and unit has tones and sounds are as designed. Customer can not hear them has to get close to unit to try to hear it. I could hear tones perfectly. Explained that the tones can not get any louder than that. Unit working as designed. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Cleveland, OH 44108
Corina B
Job Details: 09/23/2021
Replaced the gearcase. Unit not hooked up. Ran a calibration. Opt test ok. ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
GE DRYER
Model GTDP220GF4WW
Near Kirtland, OH 44094
Joe O
Job Details: 09/23/2021
"Cc: knob not workingCustomer used different knob on unit. Shaft on timer rounded out. Used pliers to rotate knob. Needs timer and knob. ; ordrng 1 WE01X20374 (control knob) and 1 WE04X20415 (dryer timer), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Richmond Heights, OH 44143
Corina B
Job Details: 09/23/2021
CC that the unit is taking long to dryer. Checked the vent no air going outside. The heat is bottling necking. Will need to have the vent cleaned. Opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFX2876DRM02
Near Kent, OH 44240
Brian M
Job Details: 09/23/2021
Installed valve OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM01
Near Sheffield Lake, OH 44054
Marie V
Job Details: 09/23/2021
"No refrigerant in unit. Replace evaporator, compress and filter drier. Put unit into a 29 vacuum. Waited 15 min. No changes in gages. Filled unit with r134a 4.2 OZ. Good frost pattern on unit watched pressure is at 0. Advice cust to allow 24 hours for unit to get to normal temps. Set unit to recommended. Op test ok."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Williamsfield, OH 44093
Dan H
Job Details: 09/23/2021
"Customer complaint that unit is not advancing to wash cycle, ran diagnostics found f8e1(long/no fill) error code, found cold water barely entering unit, cleared debris from screen, unit filled and advanced to wash cycle, advised customer to get filter screens for supply lines, n."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM2
Near South Euclid, OH 44121
Manny
Job Details: 09/23/2021
"Cc unit is not draining, confirmed drain pump is receiving proper voltage, replaced drain pump,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Chardon, OH 44024
Joe O
Job Details: 09/23/2021
"Cc: water/ice build up under deli drawerFound drip pan warped. Ice build up under drawer, and under drip pan. Needs drip pan; ordrng 1 W11457241 (Drip pan), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
SAMSUNG DRYER
Model DV45H7000EW/A2 0
Near Wellington, OH 44090
Gabriel P
Job Details: 09/23/2021
Found belt came loose correct issue opt test ok
We serviced a
WHIRLPOOL FREEZER
Model MRT311FFFZ00
Near Aurora, OH 44202
Jason N
Job Details: 09/23/2021
"Cc unit leaking water Customer stated unit seems to only leak when ice maker is turned on, water runs from under unit. Checked behind unit, found water leaking from inlet valve at plastic line connection when ice maker calls for water. Replaced inlet valve using part from pre Id ice maker kit. Ran manual harvest test, ice maker called for water, did not see any leak from valve. Op test good."
We serviced a
WHIRLPOOL RANGE
Model MER6769BAW
Near Euclid, OH 44123
Corina B
Job Details: 09/23/2021
"Replaced the burner. Opt test ok. ; used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 09/23/2021
"Found 1 voltage going to unit not 120 they will need and electrician,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF991BOOM01
Near South Euclid, OH 44121
Manny
Job Details: 09/23/2021
"Cc unit not working, confirmed unit is not operating, all lights are flashing on and off, found inverter box with water damage, no power present on power board, burned smell coming from control,; ordrng 1 WPW10453401 (Power board) and 1 WPW10628307 (Control board) and 1 W10865826 (Water valve) and 1 WPW10154805 (Inverted box), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2568AES
Near Perry, OH 44081
Joe O
Job Details: 09/23/2021
"Cc: leakingCustomer stated they shut the water off to unit and it stopped leaking. Turned water on. Found unit leaking from reservoir line coming out the back of the unit. Needs bladder; ordrng 1 WP12956202 (reservoir), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW0
Near Chagrin Falls, OH 44023
Jason N
Job Details: 09/23/2021
"Cc unit not drying clothesCustomer stated she gets a little heat but has to run dryer several times to dry clothing. Ran dryer op test, good flame for several cycles. Checked airflow at vent outlet. Very little airflow. Pulled unit from wall, found small amount of lint buildup holding vent flap closed. Rechecked airflow, good airflow at outlet. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near North Royalton, OH 44133
Angel
Job Details: 09/23/2021
Replaced door and seal tested function of ice dispensing and water checked out good.Opt test ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Solon, OH 44139
Brian M
Job Details: 09/23/2021
Removed control tried pulling leads off control and connector broke Needs wire harness ; ordrng 1 W10752245 (harns-wire)
We serviced a
JENN-AIR DBL WALL OVEN
Model WW30430P
Near Austinburg, OH 44010
Dan H
Job Details: 09/23/2021
"Customer complaint that top oven is not heating, Confirmed, found bake element broken, element is receiving 240vac, found door hinges sprung, unit needs new bake element and hinges; ordrng 1 WPW10310258 (Element) and 2 WP74008014 (Hinge)s, used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Cleveland, OH 44135
Marie V
Job Details: 09/23/2021
Replaced drain pump. And ran Calibration and auto test. Pass. Op test ok
We serviced a
GE WALL OVEN
Model JGRP17WEW5WW
Near Kirtland, OH 44094
Corina B
Job Details: 09/23/2021
"Replaced the igniter. Heated the oven to 350*. Opt test ok. ; used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Olmsted Falls, OH 44138
Angel
Job Details: 09/23/2021
"Cc that when the drying cycle starts it smells bad. Ran diagnostics and no error codes also did a auto test 2 times to see when the heating element starts to see if it smells but no smell. Verified all wiring underneath, drain pump, terminal box, and main control board wiring everything is normal nothing burnt or out of the ordinary. Could not duplicate issue. Explained to customer to monitor for now she said she was gonna run the unit and if she smells it again she would call back. Opt test ok."
We serviced a
WHIRLPOOL WALL OVEN
Model WOS51ES4ES02
Near Lyndhurst, OH 44124
Brian M
Job Details: 09/23/2021
Installed boards ran test cycle Customer not satisfied with the noise coming from fan Advised that this is normal operation noise Ran test bake to 250 OP Test Ok
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Streetsboro, OH 44241
Brian M
Job Details: 09/23/2021
Installed slider and clutch Ran auto test OP Test Ok
We serviced a
MAYTAG DISHWASHER
Model MDBH949AWB1
Near Madison, OH 44057
Dan H
Job Details: 09/23/2021
"Customer complaint of no power, power to control user interface buttons are unresponsive, stuck key test shows control is good, unit new user interface , part is out of stock so not scheduling return appointment ; ordrng 1 W10810104 (Ui), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42FMX00
Near Rocky River, OH 44116
Marie V
Job Details: 09/23/2021
"Cc that the unit after the power outage it was off for 22 hours and when it started the temp change to -10 in freezer and 40 in fresh food section by it self. Took temps freezer is at -10 and 40* and 37* on fresh food section. Called BJ had me reset power to it and set to recommended temps and have cust monitor unit. Unit is working good for now. Cust said that the ice cream got soft , ask her if it was when the power was off , she said yes. Explain that unit takes about 24 hours to reach normal temps. Advice cust to monitor unit. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Mentor, OH 44060
Jason N
Job Details: 09/23/2021
"Cc unit making water ice and making strange noisesCustomer stated after last service, ice maker not working correctly, leaking into freezer, and unit occasionally making a strange noise. Ran manual ice maker test, water splashing out of cup. Found ice blocking funnel. Removed ice from funnel. Cleaned up ice from freezer bottom. Reran ice maker test, indexed and filled properly. Did not hear any abnormal noises, ran diagnostics functionality test, all functions normal, no abnormal sounds heard. Could not duplicate a noise at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW
Near Mentor, OH 44060
Jason N
Job Details: 09/23/2021
"Cc unit leaking waterCustomer stated first time he filled unit, it started leaking from underneath. Customer pulled unit out to garage. Checked under unit, found drain pump housing seal not sealing, dripping water. Replaced drain pump using misc. truck stock part. Filled tub with water, ensured no leaks. Plugged in unit. Ran drain pump, no leaks. Op test good. ; used 1 W11396717 (Drain pump) from stock"
We serviced a
GE REFRIGERATOR
Model GTS17DTNDRBB
Near Painesville, OH 44077
Dan H
Job Details: 09/23/2021
"Customer complaint that nothing is working, Confirmed, unit needs new control, customer does not want repair at this time; ordrng 1 WR55X33653 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
FRIGIDAIRE WASH/DRY COMBO
Model FEX831CS0
Near Ashtabula, OH 44004
Dan H
Job Details: 09/23/2021
"Customer complaint of squealing noise, confirmed, unit needs new rear bearing, also found belt frayed, unit needs new belt; ordrng 1 5303281153 (Bearing kit) and 1 137292700 (Belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV00
Near Diamond, OH 44412
Brian M
Job Details: 09/23/2021
Cc of no cool Found no frost pattern on evap compressor running Tapped system no pressure Recovered what little refrigerant was in unit Installed evap and filter drier Ran 28 inch vac for 20 min sat no change Recharged with 5oz of r134a Pressure at 5 normal frost pattern showed up Advised to let cool for 48 hours
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ0
Near Cleveland, OH 44104
Marie V
Job Details: 09/23/2021
"Cc that the unit will fill but will not continue to do the cycle, it drains the water out and finish. Ran diag found error code of f2E3 MISMATCH OF MAIN CONTROL & UI f5e1 lid switch fault. Unit is reviving 120V. Followed steps on tech sheet. Unit will need control board and lid lock. Cust will not fix; ordrng 1 W10581897 (Control) and 1 W10404050 (Latch), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Mentor, OH 44060
Corina B
Job Details: 09/23/2021
"Replaced the control. Opt test ng. Replaced the pump and motor from t/s. Ran a calibration. Opt test ok. ; used 1 W11085683 (PUMP&MOTOR), and 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID RANGE
Model KSIB900ESS2
Near Painesville, OH 44077
Joe O
Job Details: 09/23/2021
Installed ui. Tested. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Painesville, OH 44077
Joe O
Job Details: 09/23/2021
Cc: fan noise in freezerFound frost build up around evap fan. Found nothing covering ice maker fill tube hole allowing a lot of warm air in. Plugged fill hole and aluminum taped rear hole. Unit is defrosting. Op test ok
We serviced a
WHIRLPOOL WALL OVER ELE
Model CWE5800ACS
Near University Heights, OH 44118
Manny
Job Details: 09/23/2021
"Cc unit not heating, found bake element burned and broken unit will need new bake element ; ordrng 1 WPY04000066 (Bake element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Lorain, OH 44052
Gabriel P
Job Details: 09/23/2021
Check all my sauder with uv light no leak found. also check evaporator no leak found either. connect pressure gages the low side was 15 into a vacuum and high was 100 comfier no no restrictions feed nitrogen and still no leak Call whirlpool tech line spoke to rick he said is and internal leak is not repairable
We serviced a
FRIGIDAIRE WASH/DRY COMBO
Model FFLE3911QW0
Near Willoughby, OH 44094
Jason N
Job Details: 09/23/2021
"Cc unit not starting cycleVerified unit will not start cycle. Entered diagnostics, found codes 3-1 for water level sensor and 4-1 for lid opened or lid wont lock. Unit needs water level sensor and lid latch.; ordrng 1 137353302 (Lid latch) and 1 5304504885 (Pressure switch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FMS00
Near Avon Lake, OH 44012
Angel
Job Details: 09/23/2021
Fan on freezer was replaced asked customer to wait 24hrs for proper cooling. Opt test ok.; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Beachwood, OH 44122
Corina B
Job Details: 09/23/2021
CC that the unit is not working. Confirmed. Found the child lock on. Took child lock off. Unit started. Opt test ok
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near North Olmsted, OH 44070
Angel
Job Details: 09/23/2021
"Cc that is shakes and it clicks. Ran diagnostics and found no error codes looked under washer to see if anything was loose nothing was loose but found belt stretched and the pulley worn out causing it to make sounds and the cam to wiggle around and hearing the clicking sound. Replaced belt and cam from truck stock. Ran a auto test. Opt test ok.; used 1 W10721967 (PULLEY), and 1 WPW10006384 (BELT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Brook Park, OH 44142
Angel
Job Details: 09/23/2021
Cc that unit is not washing. Ran diagnostics and no error codes ran auto test passed looked under washer and everything is normal. Explained to customer washer is working as designed theres nothing else we can do washer does not fill with water all the way to the top as well. Called whirlpool tech line spoke with Sterling and notified him the issue and that the unit is working as designed. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW03
Near Beachwood, OH 44122
Manny
Job Details: 09/23/2021
Customer wants the door switch to open the other way. Reverse door opt test ok.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Bay Village, OH 44140
Marie V
Job Details: 09/23/2021
"Cc that when she started unit th.e unit it started pouring lots of water and she shut the unit down. Started a cycle and water started leaking from door. Removed door and found leak at the dispenser. Removed dispenser and cleared out soap residue, installed back in and ran normal and power wash, no leaks. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWQ02
Near Ravenna, OH 44266
Brian M
Job Details: 09/23/2021
Cc leaking in freezer Found unit to have updated drain tube Defrosted drip pan OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Atwater, OH 44201
Brian M
Job Details: 09/23/2021
Cc noisy and not working properly Found clutch popped off actuator again Replaced actuator that was left from previous repair Ran test cycle OP Test Ok
We serviced a
FRIGIDAIRE WASH/DRY COMBO
Model n/a
Near Willoughby, OH 44094
Jason N
Job Details: 09/23/2021
"Cc unit not respondingPlugged in unit, unit lid locked, immediately went into drain out mode. Tried to reset, unit keeps going back into drain out mode. Cannot enter diagnostics. Unit needs water level sensor. ; ordrng 1 5304504885 (Pressure switch)"
We serviced a
KITCHENAID WALL OVEN
Model KODE307ESS00
Near Highland Heights, OH 44143
Jason N
Job Details: 09/23/2021
"Cc unit no power, no lights. Checked power in to main board via main thermal fuse, good power at 123v, fuse is open. Unit needs main thermal fuse. Replaced using truck stock. Unit power restored. Ran bake test on both upper and lower ovens. Both preheating good. Unit op test good. ; used 1 WPW10545255 (FUSE-THRML) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Parma, OH 44129
Angel
Job Details: 09/23/2021
Cc that they could not reset the filter warning. Explained to them how to reset warning after replacing filter unit working as designed. Opt test ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Shaker Heights, OH 44122
Manny
Job Details: 09/23/2021
"Replaced pump motor, opt test ok"
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Highland Heights, OH 44143
Jason N
Job Details: 09/23/2021
"Cc unit squealing noise during spinCustomer showed video of unit squealing when in spin mode. Ran auto test and manual spin. Could not duplicate noise. Checked under unit, rotor and stator. Found some up and down movement in gearcase drive shaft allowing rotor to shift around. Replaced gearcase using customer supplied pre Id part. Ran auto test and calibration. No abnormal noise heard. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Cleveland Heights, OH 44106
Corina B
Job Details: 09/23/2021
CC that the freezer is not cold enough. Ff 40-43 Fz 5-15. Found frost and ice on the bottom of the bin and the back wall. Found the gasket out of the bottom of the door. The liner is split where the gasket will not sir. Will need a new door. Office to reschedule ; ordrng 1 LW10341279 (Freezer door)
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HV1
Near Mogadore, OH 44260
Brian M
Job Details: 09/23/2021
"Cc fan keeps kicking on F4e4 error humidity sensor not in range needs sensor ; ordrng 1 W10557536 (sensor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDW00
Near Ashtabula, OH 44004
Dan H
Job Details: 09/23/2021
"No refrigerant in system , installed filter drier, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 4.16oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator"
We serviced a
WHIRLPOOL BEVERAGE CENTER
Model KBCS24LSBS04
Near Westlake, OH 44145
Gabriel P
Job Details: 09/23/2021
"Found seal torn will need to be replace also ; ordrng 1 WPW10238068 (Gasket), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Parma, OH 44129
Angel
Job Details: 09/23/2021
Cc that unit is backing up the water. Verified and unit is working as designed customer had some difficulty working with unit explained to her how to use unit and the different cycles. Water would only back up if she was using the garbage disposal and water in sink at the same time explained to her thats a plumbing issue and that the unit is working as designed. Opt test ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Beachwood, OH 44122
Manny
Job Details: 09/23/2021
Replaced pivot tine and clip adjustment. Opt test ok
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Painesville, OH 44077
Joe O
Job Details: 09/23/2021
Installed bearing kit. Ran test cycle. Op test ok
We serviced a
MAYTAG WASHER DUET
Model MVWX655DW1
Near Conneaut, OH 44030
Dan H
Job Details: 09/23/2021
"Customer complaint that unit is not spinning properly, ran diagnostics found f5e3(lid unlock fault) and f8e5(hot/cold reversed) error codes, lid locks and unlocks, fill lines are correct, found hub stripped, wash plate is stuck on, unit needs new hub and wash plate, customer does not want repair ; ordrng 1 W10528947 and 1 W10902814 (Wash plate), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Pepper Pike, OH 44124
Manny
Job Details: 09/23/2021
"Cc unit doors are not lvl, level door and steam gasket, opt test ok"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611PFAA
Near Painesville, OH 44077
Jason N
Job Details: 09/22/2021
"Cc unit ice maker leakingRan manual cycle test, ice maker cycling very slow, when calling for water, contacts staying energized for too long, water is overflowing ice tray. Tried adjusting fill screw, did not have any effect. Unit needs ice maker.; ordrng 1 241798231 (Icemaker)"
We serviced a
CROSLEY REFRIGERATOR
Model CT21GKXRQ02
Near Rock Creek, OH 44084
Brian M
Job Details: 09/22/2021
Cc unit leaking in fridge Found drain pan frozen over Cleared clog and added copper wire over heater and into drain hole OP Test Ok
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Walton Hills, OH 44146
Marie V
Job Details: 09/22/2021
Cc that the dispenser does not works. Ran diag found error code of FAE1 FAE2 both control failure. After error codes unit does not enter to the auto test. Canceled and enter to diag . It will not go to the next step. Unit will need main control. Office will contact to schedule ; ordrng 1 W11462459 (Control)