We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2K
Near Cleveland, OH 44108
Manny
Job Details: 10/11/2023
"Replaced suspension rods, opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Avon Lake, OH 44012
Angel
Job Details: 10/11/2023
"Cc that unit is not cooling. Took temps and both sections were at 69*, got to back of unit and noticed compressor was running but real slow checked with my watt meter and compressor is only pulling .56amps. Ordering compressor and ff section evaporator parts were still under warranty.; ordrng 1 W10779331 (Compressor) and 1 WPW10643261 (Evaporator), used 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Cleveland, OH 44115
Manny
Job Details: 10/11/2023
"Cc unit just clicking and light flashing, unit unplugged when I arrived, plugged in and ran test cycle and no issues found, cant duplicate, advise to monitor the unit."
We serviced a
WHIRLPOOL DRYER
Model wed4815ew1
Near Brooklyn, OH 44144
Manny
Job Details: 10/11/2023
"Cc that no power on the unit, verified and connections inverted, reconnected term block the right way, and tested unit need cut off, thermal fuse and timer, spoke to landlord no proceeding.; ordrng 1 WPW10185982 (timer) and 1 WP3392519 (thermal fuse) and 1 W10900067 (cutoff-tml), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Amherst, OH 44001
Angel
Job Details: 10/11/2023
Cc that unit is not making ice. Verified and it looks like the frost from last time froze up the ice maker causing it not to cycle so I replaced it with the new one tested ice maker and it cycled and filled as should opt test good.
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Cleveland, OH 44135
Manny
Job Details: 10/11/2023
"Cc unit no ringing clothes out, verified and gearcase leaking oil and drive components with oil on them, unit needs gear case and drive components, customer will not proceed stated will contact Maytag ; ordrng 1 W10528947 (drive hub kit) and 1 W11454372 (Gearcase) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt) and 1 W11481722 (Shifter) and 1 W11395618 (Cap) and 1 W10846191 (washplate), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB05
Near Conneaut, OH 44030
Dan H
Job Details: 10/11/2023
Installed new control
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Cleveland, OH 44105
Jason N
Job Details: 10/11/2023
"Cc front right burner not igniting properlyRan m/s for entitlement, under a yr. Found burner head flame incomplete, gas ports in burner head are partially clogged. Something was recently spilled on burner head. Cleaned up burner head. Ignition and flame checks good. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Ashtabula, OH 44004
Dan H
Job Details: 10/11/2023
"Customer complaint of frost build up in freezer section, called whirlpool techline spoke to Steve, found top of freezer section door gasket pulled back from cabinet, used heat and petroleum jelly to adjust"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Cleveland Heights, OH 44112
Jason N
Job Details: 10/11/2023
"Cc unit the sliding shelf does not stay locked into place Found slider shelf is working as designed. Customer claims if she bumps the shelf too much it unlocks and slides back. Talked to BJ, can order a new shelf as this can be considered functional. Advised customer that a new shelf may operate the same, and if so, this is how its designed to operate. Customer understands. Customer can install shelf themselves, no return visit. ; saved tckt"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Strongsville, OH 44149
David R
Job Details: 10/11/2023
"Cc unit right door popping opening a little when closing left door. Noted gaskets are good. Noted what parts replaced. Noted that if right door is closed and closing left door after, right door can be popped open from pressure or rail when closed. Closing the left door first and the right door after will have less chance of it popping open. Called techline, documented. Agreed that unit is working properly, noted all parts replaced. Let customer know to call customer service if needed further assistance. Let customer know what techline said. Unit is working properly. Op Test Ok."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Strongsville, OH 44136
David R
Job Details: 10/11/2023
"Replaced gasket. Used a little silicone as well. Cleared debris in spray arms and trap. Tested, good. No leaks from side or underneath and draining is good. Good. Op Test Ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Strongsville, OH 44136
David R
Job Details: 10/11/2023
"Replaced drain pump. Cleared out all build up debris in spray arms. Ran diagnostics, no error codes. Put cups in dishwasher to test water circulation during test mode, Good. All checks good. Op Test Ok."
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Chardon, OH 44024
Dan H
Job Details: 10/11/2023
"Installed new lid, op test good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Strongsville, OH 44136
Corina B
Job Details: 10/11/2023
Tagged door. No answer. Called office ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model W8RXNGMBB01
Near Streetsboro, OH 44241
Corina B
Job Details: 10/11/2023
"Replaced the gasket. There is a rip in the corner. Will need a new gasket. The refrigerator is at a camp ground.if part does not come in time will have to wait till spring to install the part. Office to reschedule appointment ; ordrng 1 WP2319264B (Gasket), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW481FW2
Near Streetsboro, OH 44241
Corina B
Job Details: 10/11/2023
CC that the unit is not going pass the sensing. Confirmed. Found the drain hose laying on the ground. Raised the drain hose to the sink. Opt test ok.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Cleveland, OH 44104
Jason N
Job Details: 10/11/2023
"Cc oven does not heat. Light bulb broken off inside oven Ran bake test, ignitor not glowing. Replaced bake ignitor using customer supplied pre Id part. Reran bake test, good ignition and flame. Op test good. Removed broken threaded end of bulb from socket. Asked customer if they would like bulb replaced, warranty does not apply on bulb replacement. Customer stated they will install a new bulb."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Cleveland, OH 44106
Jason N
Job Details: 10/11/2023
Installed main control. Ran auto test and calibration. All functions passed. Op test good.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Cleveland, OH 44108
Jason N
Job Details: 10/11/2023
"Cc unit randomly stops working and displays f2Ran diagnostics, no codes stored in history. Ran test cycle, all functions passed. Unable to duplicate issue this time. Based on an f2 fault, this would be an issue with the HMI, either f2e1 or f2e2. Will order UI console and replace. ; ordrng 1 W11478526 (UI-panel)
We serviced a
MAYTAG DRYER
Model MDG9606AWW
Near Brecksville, OH 44141
David R
Job Details: 10/11/2023
"Cc unit making noise. Unit over 15 years old. Rollers and idler worn down. Belt fraying. Will need to replace rollers, belt, and idler. Gave estimate to customer. Ordering parts. ; ordrng 1 WP6-3700340 (Idler) and 2 12001541 (Rollers)s and 1 WP33002535 (Belt), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV04
Near North Royalton, OH 44133
David R
Job Details: 10/11/2023
"Cc heard a thumping noise 1 time a couple days or so ago, no making now and was asking about door closing. Went through diagnostics and testing all fans, good. Testing compressor and icemaker. All sounds are good. Checked left door for closing and advised customer door need to be shut properly to make sure closed. All hinges are good. Tightened all handles. Good. Op Test Ok."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Wellington, OH 44090
David R
Job Details: 10/11/2023
"Cc timer plastic broken. Confirmed. Timer plastic is cracked, knob cannot go on and turn. Ordering knob and timer.; ordrng 1 W11685947 (Timer) and 1 W11675852 (Knob)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near North Olmsted, OH 44070
Bill
Job Details: 10/11/2023
"called Wp tech, tech line stated unit is unrepairable. How ever customer needs to contact Wp customer service as the unit is technically out of warranty, but repairs where authorized."
We serviced a
GE STACK W/D
Model GUD27GSSM2WW
Near Strongsville, OH 44136
Marie V
Job Details: 10/11/2023
Replaced thermostats and cut off. Tested unit. Heating up properly. Op test ok ; used 1 SHIPPING (SHIPPING LOGISTICS*) from stock
We serviced a
MAYTAG WASHER
Model MTW5600TQ1
Near Bay Village, OH 44140
Marie V
Job Details: 10/11/2023
Cc that unit is not spinning the clothes out. Confirmed found drain pump is stuck. Will need new and agitator cam. Replaced both from surplus. Tested unit. Working properly. Op test ok; ordrng 1 WP3363394 (Drain pump) and 1 285811 (Agitator cam)
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Olmsted Falls, OH 44138
Bill
Job Details: 10/11/2023
"Changed control panel, could not test as dryer was out of the utility room. Asked if customer would like me to put it back, they declined."
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Lakewood, OH 44107
Marie V
Job Details: 10/11/2023
"Cc thatunit does not heat, confirmed, verify power coming in, Is good. Verify thermal fuse, good. Found heater open. Will need new. Also advice cust to replace foil vent. ; ordrng 1 WP3387747 (Heater), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Middleburg Heights, OH 44130
Bill
Job Details: 10/11/2023
"Cc unit throwing error code f0e7, confirm cc. Cleared codes, ran diagnostics cycle. Trigger same code, ordered control board. Office to follow up as board is out of stock.; ordrng 1 W11624938 (Control)"
We serviced a
WHIRLPOOL DRYER
Model MGD6230HW1
Near Lakewood, OH 44107
Marie V
Job Details: 10/11/2023
"Cc that unit starts then stops. Confirmed . Found motor needs to be replaced, is warranty for 10 years no labor. Also try to remove blower wheen before repair, is not coming off, maybe will have to break to replace motor. Gave estimate, cust will call back if they want to continue ; ordrng 1 WP697772 (Wheel) and 1 W11549461 (Motor), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Cleveland, OH 44109
Bill
Job Details: 10/11/2023
"Cc unit making a grinding sound after ice dispenses, could not confirm. Found that the unit is covered under manufacturer warranty, purchased July of 23. Pop already up loaded. Ordered ice maker and valve, follow up scheduled for 10/16.; ordrng 1 W11548535 (Valve) and 1 W11548540 (Ice maker)"
We serviced a
KITCHENAID OTR MICROWAVE
Model KMHS120ESS5
Near Kirtland, OH 44094
Joe O
Job Details: 10/11/2023
"Cc: open close door message, unit not shutting offFound interlock switch failed. Needs interlock switches. Replaced interlock switches. Tested. Op test ok ; used 1 W11244490XXX (xno orderx INTERLOCK SW KIT) from stock"
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Cleveland, OH 44111
Marie V
Job Details: 10/11/2023
"Cc that unit is scratched on the side panel, and that the trim has defects, and that front door glass has a scratched as well. Store ordered all parts, but trim does not looks stainless color, cust does not like it because it does not matches the stainless on unit, will order trim and front door is scratched. Replaced side panel.; ordrng 1 W11096161 (Trim) and 1 W11250167 (Glass)"
We serviced a
GE REFRIGERATOR
Model GFE26GSHGSS
Near Painesville, OH 44077
Dan H
Job Details: 10/11/2023
"Customer complaint that unit is not cooling properly, freezer section temperature at 4 degrees, fresh food section temperature at 57 degrees, fresh food section evaporator fan is not running, unit needs new fresh food section evaporator fan and software update ; ordrng 1 WR60X26866 (Ff fan) and 1 WR98R4546322 (Sum), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Cleveland, OH 44111
Marie V
Job Details: 10/11/2023
"Cc that unit is not making ice. Bin is empty, ice maker was off, turned back on it cycled and filled up with water. Cust aslo said that unit was smoking when trying to dispense, found solenoid burned . Will need new . Cust will call back if he wants to continue ; ordrng 1 WP2152713 (Solenoid), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Cleveland, OH 44111
Marie V
Job Details: 10/11/2023
"Cc that the unit is not drying dishes out, and the top of the cups still have water in them. All plastic is wet. Ran diag, found no error codes, took temps when cycle was done is at 175*. Verify filters are clean. Advice cust to use rinse aid to help drying them out, but unit is working as designed also add heat dry and sani rinse, to normal cycle will also help. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near South Euclid, OH 44121
Bill
Job Details: 10/11/2023
"Cc unit not working properly, confirmed cc. Pulled error code f7e1 tach missing or wrong signal, and f7e7 motor cant reach target rpm. Changed shifter with truck stock, ran factory calibration and auto test. Opt test good.; used 1 W11481722 (Shifter) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Cleveland, OH 44110
Jason N
Job Details: 10/11/2023
"Cc unit making a grinding noiseRan test cycle, no abnormal noises heard. Found unit extremely unlevel, basket resting against the right side of cabinet. Leveled unit. Started quick test cycle, again no abnormal noises heard. No issue found with unit at this time. Unit is operating as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model Krsc503ess01
Near Fairview Park, OH 44126
Marie V
Job Details: 10/11/2023
"Cc that unit is leaking from Rc, confirmed found drain clogged, pulleed out unit removed drain and cleaned out. Install back in and tested drain. Op,test ok"
We serviced a
MAYTAG RANGE
Model MGR8800FZ0
Near Cleveland, OH 44105
Bill
Job Details: 10/11/2023
"Cc not getting to temps, confirmed cc. Ordered new oven prob, follow up scheduled for 10/13; ordrng 1 W10833885 (Oven prob)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASD2522WRB06
Near Richmond Heights, OH 44143
Jason N
Job Details: 10/11/2023
Installed dispense bracket. Tested dispense functions. Op test good.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Amherst, OH 44001
Angel
Job Details: 10/11/2023
"Cc that knob is stripped will not let them choose settings. Confirmed knob is cracked and timer shaft is stripped a bit, replaced both knob and timer tested unit and recommended customer to only move knob clockwise to prevent any damages opt test good."
We serviced a
WHIRLPOOL WASHER
Model WTW4616FW0
Near Garfield Heights, OH 44125
Bill
Job Details: 10/11/2023
"Cc unit not agitating, confirmed cc by running diagnostic test cycle, changed cam. Ran test cycle again. Opt test good, used cam from truck stock.; used 1 W10721967 (Cam) from stock"
We serviced a
KENMORE REFRIGERATOR
Model 106.59297991
Near Eastlake, OH 44095
Jason N
Job Details: 10/11/2023
"Installed diffuser. Good airflow to ff section, no air leaking from around diffuser. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Cleveland, OH 44135
Manny
Job Details: 10/11/2023
"Replaced valve, customer dispensed 2 glasses of water no leaks, opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Waite Hill, OH 44094
Dan H
Job Details: 10/11/2023
"Customer complaint that unit stopped making ice after a popping noise, installed new ice maker , op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Eastlake, OH 44095
Joe O
Job Details: 10/11/2023
"Cc: freezer light intermittently not workingFound ice around switch. Advised customer on door, and warm air entering switch. Light working at this time. Op test okEntitlement shows under 1 year"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2269DRM01
Near Mentor, OH 44060
Dan H
Job Details: 10/11/2023
"Installed new ice maker , op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Painesville, OH 44077
Dan H
Job Details: 10/11/2023
"Customer complaint that unit is shaking, found unit unlevel, leveled to the best of ability due to washer placement, ran drain and spin cycle, normal shaking observed, unit is operating as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Aurora, OH 44202
Corina B
Job Details: 10/11/2023
"CC that there is moisture on the freezer gasket and the kitchen aid logo is pealing off. Confirmed. Ran diag turned the mullion rail on, heater is working. Will need a badge. Removed the old badge. Cust can install the new one. ; ordrng 1 W10765861 (Badge)"
We serviced a
FRIGIDAIRE DRYER
Model GLGR642AS5
Near Geneva, OH 44041
Dan H
Job Details: 10/11/2023
"Found hairline cracks in blower wheel, unit needs new blower wheel also; ordrng 1 131775600 (Blower wheel)"
We serviced a
KENMORE DRYER
Model 110.67851600
Near Madison, OH 44057
Dan H
Job Details: 10/11/2023
"Customer complaint that unit is not heating , confirmed, found dryer relay in control panel burnt, unit needs new relay ; ordrng 1 WP3405281o (Relay), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Aurora, OH 44202
Corina B
Job Details: 10/11/2023
"CC that the dishes are wet at the end of the cycle. Ran diag no codes. Ran a calibration. Ohmed the heater out, good. Checked the voltage at the control, 120 volts. Heater turned on. Cust is not using rinse aid and will not. Working as designed. Opt test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Aurora, OH 44202
Corina B
Job Details: 10/11/2023
"Replaced the ice maker. Tested, filled. Opt test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDT00
Near Solon, OH 44139
Corina B
Job Details: 10/11/2023
"CC that the unit is not cooling. Confirmed. Found the evap with no frost on the evap. Will need a new evap and compressor.Cust is calling whirlpool just outside the 5 year warranty ; ordrng 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor) and 1 W10843121 (Drier), used 1 SHIPPING (SHIPPING LOGISTICS*), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Eastlake, OH 44095
Joe O
Job Details: 10/11/2023
Cc: dispenser holding waterFound dispenser dirty. Advised customer on cleaning. Op test ok
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Diamond, OH 44412
Brian M
Job Details: 10/11/2023
"Cc unit not starting or powering on Found ui not responding Needs ui ; ordrng 1 W11135393 (overlay), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Painesville, OH 44077
Joe O
Job Details: 10/11/2023
"Cc: intermittent ice production, leaking behind unitFound unit leaking at supply line. Advised customer we do not do anything with house supply. Found ice bin full. Customer stated it would not dispense ice more then once a day. Tested dispenser. Ice maker cycled after ice was dispensed. Could not duplicate issue. Customer needs plumber for water supply line. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Garrettsville, OH 44231
Brian M
Job Details: 10/11/2023
Spoke to customer parts not arrived yet ; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Chagrin Falls, OH 44023
Brian M
Job Details: 10/11/2023
Cc unit still frosting up Found door gasket not sealing. Gasket not reaching door Found silicone filled into gasket liner and liner is bowed under door Needs gasket and door ; ordrng 1 W11449028 (Freezer door) and 1 W11585972 (Gasket)
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ1
Near Chagrin Falls, OH 44023
Brian M
Job Details: 10/11/2023
Installed elementRan test bake found control relay open Still needs bottom as well ; ordrng 1 W10777210 (bottm-oven) and 1 W11536793 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS25XVMS2
Near Chagrin Falls, OH 44023
Brian M
Job Details: 10/11/2023
"Cc unit wasnt cooling control was off Found unit on and running Ff temp is 38 and freezer is -3 Can not determine issue Advised on possibly the Control or ui board may have glitched Ui board is NLa 13053103SPGave quote ; ordrng 1 WPW10310240 (cntrl-elec) and 1 13053103SP (board lv (NLa)), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Wellington, OH 44090
David R
Job Details: 10/11/2023
Cc loud grinding noise when it goes into spin mode. Running diagnostics. No error codes. Running test mode. Loud banging in spin. Looked underneath and found screw to rotor backing off almost all the way. Replaced the whole slider kit from t/s. Tested. Good. Op Test Ok.; used 1 W10734521 (SLIDER) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HZ1
Near Painesville, OH 44077
Brian M
Job Details: 10/11/2023
"Cc unit smells like gas when baking Ran test bake customers are saying they smell gas but I can not smell any difference, During bake test I bubble tested all lines could not see a leak on lines Suspect a possible regulator leak quoted for regulator Customer wants a second opinion ; ordrng 1 WPW10602001 (valve-gas) and 1 SHIPPING (SHIPPING LOGISTICS*)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVB01
Near Mayfield Heights, OH 44124
Jason N
Job Details: 10/11/2023
Installed ice maker and optics. Ran manual harvest cycle. Ice maker indexed and filled mold with water. Op test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Ashtabula, OH 44004
Dan H
Job Details: 10/11/2023
"Found harness to deli control broken, unit needs new deli drawer, customer was not home to be quoted, customer would not answer phone; ordrng 1 W10815669 (Deli drawer), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HBS00
Near Olmsted Falls, OH 44138
Marie V
Job Details: 10/11/2023
"Cc that unit is not defrosting on fresh food section. When arrived cust had cleaned out everything, unit is working properly,. Recommend replacing thermistor and drip pan, cust does not wants to replace drip pan,. Ordering thermistor.; ordrng 1 W10316760 (Thermistor), used 1 SHIPPING (SHIPPING LOGISTICS*), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
MAYTAG DRYER
Model MEDX500XW0
Near Chardon, OH 44024
Joe O
Job Details: 10/11/2023
"Cc: bang noise, unit shut off and had electrical odorFound belt snapped inside unit. Pulley missing. Customer has new pulley already. Needs belt; ordrng 1 WPW10112954 (belt), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ2
Near Brook Park, OH 44142
Manny
Job Details: 10/11/2023
"Replaced pump and wash motor, ran test opt test ok"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Elyria, OH 44035
Angel
Job Details: 10/11/2023
Arrived at home knocked on both side and front door no answer also rang side door bell and nothing. Texted AP she tried calling and nothing tagged door.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW02
Near Cleveland, OH 44124
Brian M
Job Details: 10/11/2023
Recovered refrigerant Installed compressor and evap using Pressure tested with nitro 150 psi no changes Ran 30 inch vac for 20 min Watched no change Recharged with 4.8 oz r134a Pressure sitting at 0 normal frost pattern OP Test Ok Allow to cool for 3 days ; used 1 SHIPPING (SHIPPING LOGISTICS*) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Rocky River, OH 44116
Bill
Job Details: 10/11/2023
"Changed suspension rods, opt test good."
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near Elyria, OH 44035
Angel
Job Details: 10/11/2023
Cc that the big elements are giving issues and the front right one as well her food will not cook. Explained to her about the pots and how these burners work but they were still saying theyve tried that. So Im ordering the 2 big elements and the front right small one with the switches and explained to the customer if issue still continues they are doing something wrong and to try to use pot that are a close or even size of the elements. ; ordrng 1 W11396792 (Element) and 2 W11396790 (Element)s and 2 WP3149400 (Switch)s and 1 WP3148952 (Switch)
We serviced a
SAMSUNG DRYER
Model Dve45t3200w
Near Geneva, OH 44041
Jason N
Job Details: 10/10/2023
"Cc unit drum not turning, just hums then turns offConfirmed drum will not turn, will not turn by hand as well. Pulled front panel and blower cover. Found sock stuck in blower wheel. Removed sock and reassembled. Retested, dryer tumbles and heats properly. Op test good."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Maple Heights, OH 44137
Corina B
Job Details: 10/10/2023
CC that the wire to the drain pump is broken. Confirmed. Will need a new drain pump and harness. ; ordrng 1 W11643701 (Harness) and 1 W11399437 (Drain pump)
We serviced a
KENMORE WASHER
Model 110.25132411
Near Madison, OH 44057
Dan H
Job Details: 10/10/2023
"Customer complaint that unit is not advancing passed sensing, found shifter not working, installed new shifter, op test good ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near North Ridgeville, OH 44039
Marie V
Job Details: 10/10/2023
"Cc that unit stopped making ice. Confirmed, took temps in range . Found ice maker had ice on one side more than the other, not leveled, and ice maker got stuck. Had to removed and clean out, also leveled unit, installed back in and cycled ice maker, pass. Also cleaned out dust from underneath. Advice cust to monitor, if issue persists will need ice maker."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near North Olmsted, OH 44070
Marie V
Job Details: 10/10/2023
"Cc that unit is not cooling. Confirmed found evaporator frosted over, food cover off and found brown wire for heater loose and burned out. Will need new heater. Office will contact once they have eta on the part.; ordrng 1 W11650660 (Heater)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near North Ridgeville, OH 44039
Marie V
Job Details: 10/10/2023
"Cc that control panel is broke for the 3 time and Is not working. Another company was out, we ordered bottom kick plate,theres no control panel here. Diagnose unit, it does needs a control panel. Ordering panel. Brought toe panel for return ; ordrng 1 W10803367 (Comtrol panel)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Brook Park, OH 44142
Manny
Job Details: 10/10/2023
"Replaced burner and switch, opt test ok"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Madison, OH 44057
Jason N
Job Details: 10/10/2023
Installed main control and lid latch. Ran auto test and calibration. All functions passed. Op test good.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Fairview Park, OH 44126
Manny
Job Details: 10/10/2023
"Cc uni doing the same thing, verified and found codes F7E1 for shifter, f7e6 for motor issues, unit needs motor cap and shifter, customer will not proceed at this time.; ordrng 1 W11026785 (motor-drve) and 1 W11481722 (Actuator) and 1 W11395618 (Cap), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DC2
Near Avon, OH 44011
Angel
Job Details: 10/10/2023
"Cc that unit will not latch and keeps giving a F5 error code. Confirmed unit will just beep and display and F5E1 latch error. Unit will need latch replaced. Gave customer estimate decided to continue with repair, replaced latch which I had from surplus tested unit opt test good.; used 1 W10861642 (Latch) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Cleveland, OH 44108
Joe O
Job Details: 10/10/2023
"Cc: grinding noiseFound cam grinding. Replaced cam and actuator. Ran auto test. Op test ok; used 1 W10721967 (PULLEY), and 1 W11481722 (actuator) from stock"
We serviced a
FRIGIDAIRE STACK W/D
Model FFLE3911QW0
Near Willoughby, OH 44094
Jason N
Job Details: 10/10/2023
"Cc unit dryer will not tumble Ran dryer op test, motor running, but drum is not turning. Belt is broken. Unit will need drum belt replaced. ; ordrng 1 137292700 (Belt) and 1 5304507499 (Idler arm assy)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Middleburg Heights, OH 44130
David R
Job Details: 10/10/2023
"Replaced bottomDoor seal and gasket, used silicone to reinforce the gasket. Good. No leaks. No suds build up. All sprays are moving, good. Op Test Ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP370PAHB
Near Cleveland, OH 44111
Angel
Job Details: 10/10/2023
Cc that dishes are not being cleaned. Hooked up unit because its a portable dishwasher tested unit in a regular cycle and pump is functioning. So I ran a test cycle to make sure heater and everything else is working and it was. Pump is probably working intermittently so will be ordering pump and spray arm.; ordrng 1 W11025157 (Sump pump) and 1 WPW10491331 (Spray arm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Parma, OH 44130
Corina B
Job Details: 10/10/2023
CC that there is a gap in the freezer. Confirmed. Found a the gasket not touching the liner. Steamed out the gasket. Opt test ok.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEW7
Near Fairview Park, OH 44126
Manny
Job Details: 10/10/2023
"Cc unit not making ice, verify and no water in ice maker, ran harvest and icemaker No moving, checked voltage and good , unit needs ice maker, replaced ice maker with TS#W10882923 opt test ok, advise customer to allow at least 48 hours for proper ice production.; used 1 W10882923 (ICE MAKER ASSY) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM00
Near Parma, OH 44134
Bill
Job Details: 10/10/2023
"Sealed system repair R134. Recovered unit freon 6 oz into recovery tank, cut out old compressor, and filter dryer. Soldered in new compressor and filter dryer, pressurized with nitrogen to check for leaks. None found, released pressure an put system into a vac for 10 min. Closed lines and monitored for drop in vac. No drop, filled unit with 6 oz of r134 freon. Explained to customer to give 24 hours or so to come to temp."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Westlake, OH 44145
Marie V
Job Details: 10/10/2023
Replaced door seal. Tested unit. Op test ok; used 1 SHIPPING (SHIPPING LOGISTICS*) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Middleburg Heights, OH 44130
David R
Job Details: 10/10/2023
Replaced damper. Tightened up everything. Good. Op Test Ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS1
Near Rocky River, OH 44116
Angel
Job Details: 10/10/2023
"Cc that door would not close. Verified and whoever installed dishwasher installed it wrong, unit was pushed in tightly causing door not to close properly and damaged the cabinet seal and the caps that cover the screw holes on the side. Unit will need new cabinet seal, caps and brackets that hold the dishwasher. I can install caps and cabinet seal but there going to have to have a contractor or someone that knows to customize the cabinet to where the dishwasher can fit as should because I had to pull the unit out a bit and level it for the door to close properly. Customer stated they will have someone come out to fix issue with cabinet. ; ordrng 2 WP8269145 (Brackets)s and 2 W11573757 (Caps)s and 1 W11414078 (Seal)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD702MPS00
Near Kirtland, OH 44094
Jason N
Job Details: 10/10/2023
"Cc unit frosting in ice container, ice cubes are sticking togetherFound small chunks of fused ice in container. Ice dispense is good, ice door closing up and sealing properly. Advised customer if they are not using ice regularly, ice may start fusing together. This is considered normal operation. Whirlpool recommends dumping container periodically to prevent ice from fusing and causing dispense issues. Unit is working as designed."
We serviced a
GE REFRIGERATOR
Model GSH25JFTABB
Near Cleveland Heights, OH 44112
Joe O
Job Details: 10/10/2023
"Cc: intermittently not coolingFound temps in ff at 51 degrees, freezer at 10 degrees. Evap cover frosted over. Ohmed out heating circuit from control, hecks good. Needs control and defrostedCustomer does not want to repair at this time.; ordrng 1 WR55X10942CT (refrigerator main bo), used 1 SHIPPING (SHIPPING LOGISTICS*) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Cleveland, OH 44102
Corina B
Job Details: 10/10/2023
CC that the lid does not lock. Confirmed. Found the strike is broken. Replaced the strike from surplus t/s. Opt test ok. ; used 1 W11457841 (Strike) from stock
We serviced a
KITCHENAID RANGE HOOD
Model KVWB400DSS4
Near Cleveland, OH 44106
Joe O
Job Details: 10/10/2023
"Cc: dentedNot a replaceable part. Called whirlpool tech line spoke with rob. Part Not repairable, stated to talk to trade careCalled whirlpool trade care."
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Ashtabula, OH 44004
Dan H
Job Details: 10/10/2023
"Customer complaint that unit is not advancing cycles, ran diagnostics, found f8e1(long/no fill) error code, found drain hose laying on the floor, advised customer that drain hose needs to be a minimum of 39 off of floor, corrected drain hose, unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Rootstown, OH 44272
Brian M
Job Details: 10/10/2023
"Cc no ice dispensing Found impeller top be free spinning, Can not get off motor Will require new divider ; ordrng 1 WPW10309864 (divider) and 1 WP63052-2 (impeller) and 1 W11671282 (Motor) and 1 WP67006341 (gasket)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mogadore, OH 44260
Brian M
Job Details: 10/10/2023
"Cc no heat, found unit heating properly Advised to watch"