Service History 610 | Freds Appliance

We serviced a

KITCHENAID COOKTOP ELE

Model KECD807XSS00

Near Westlake, OH 44145

Marie V

Job Details: 04/07/2021

"Cc that the rear right burner stopped working and smoke came out of the burner. Unit will need burner and switch. Also will need second helper tech unit has Down draft system. Cust paid for parts; ordrng 1 WPW10215034 (Switch) and 1 WPW10221529 (Burner), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Elyria, OH 44035

David R

Job Details: 04/07/2021

"Customer complaint, more lights either off or flickering. Customer said a different repair company came out, tried replacing FZ light, ripped out connections and broken wires in Fridge. Took pics. Called and documented with techline. Deemed non repairable. Office to send information over to third party extended warranty. ; saved tckt"

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Euclid, OH 44132

Dan H

Job Details: 04/07/2021

"Customer complaint that unit is not drying clothes, unit is not heating, unit is not receiving correct power from supply, advised customer that they need an electrician to correct power supply, unit is operating as designed"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Lorain, OH 44055

Gabriel P

Job Details: 04/07/2021

Drawer was replaced. Opt test ok.

We serviced a

GE WASHER

Model GUD27ESSJ1WW

Near Cleveland, OH 44113

Dan H

Job Details: 04/07/2021

"Customer complaint that unit is not spinning, ran spin cycle, unit spun, repeated , unit spun out again, unable to duplicate the problem , unit is operating as designed"

We serviced a

MAYTAG REFRIGERATOR

Model MSS26C6MFZ00

Near Elyria, OH 44035

David R

Job Details: 04/07/2021

Replaced door. Tested. All components working. Op test ok

We serviced a

WHIRLPOOL DRYER

Model WED8000BW0

Near Oberlin, OH 44074

David R

Job Details: 04/07/2021

"Cc unit not starting. Found bad door switch. Can hear the door switch broken when you push in. Ordering; ordrng 1 WPW10350907 (Door switch), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAW04

Near Cleveland, OH 44135

Marie V

Job Details: 04/07/2021

"Cc that the lights are flickering. Confirmed freezer light is bad , will need to be replaced . ; ordrng 1 WPW10515057 (Freezer light), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KUDS35FXSS5

Near Shaker Heights, OH 44122

Jason N

Job Details: 04/07/2021

"Installed control board. Ran diagnostics cycle, op test no good, unit did not fill with water. Also notice pump making noise. Pulled filter cover and find chopper blade assembly in pieces. Unit needs chopper blade. Ordering inlet water valve. Customer will need credit for control board cost.; ordrng 1 WPW10327249 (Inlet valve) and 1 W10083957V (Chopper blade)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Rocky River, OH 44116

Marie V

Job Details: 04/07/2021

"Cc that the unit does not turns on. Hooked up unit to an 240V outlet and tested unit. Did not turned on. Check main fuse 1ohm found start button connector unplugged. Corrected issue , started unit , unit started heating . Op test ok"

We serviced a

AMANA WASHER

Model NFW5800HW0

Near Cleveland, OH 44102

Marie V

Job Details: 04/07/2021

"Cc that the unit it started walking or shaking a lot. Check the cement block on unit it was good , found shipping bolts still on, removed and explain cust. Also found drain hose on the floor advised cust that the drain hose should be at least 39 from boot on of the unit. Op test ok cust said that he bought an extended warranty.; O-emld tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Mentor, OH 44060

Jeff M

Job Details: 04/07/2021

Installed the new part op tested good.

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Wellington, OH 44090

David R

Job Details: 04/07/2021

"Cc unit is not doing anything. Confirmed. Wont take command. Checked in diagnostics, F6E2 error code. Miscommunication between UI and control. Ordering both controls ; ordrng 1 W11162441 (Console) and 1 W11429620 (Control)"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS0

Near Cleveland, OH 44113

Dan H

Job Details: 04/07/2021

"Installed new dsi board, op test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Rocky River, OH 44116

Marie V

Job Details: 04/07/2021

Cc that the unit is not making ice. Took temps foundfreezer was 17* fresh food 45*. Unit was on defrost when arrive. Took temps 5 min later it wheat down to 9* on freezer. Check all door switches were all good also cycle ice maker and it worked. Unit will need new ice maker because isnt working on its own. Replaced icemaker from T/S. Cycle by it self. Advice customer to get rid of the first couple of batches of ice because is a new icemaker and it was in a box just so they dont use the ice that it most likely has cardboard residue on it. Op test ok; used 1 W10882923 (Ice maker) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KBRC36FTS03

Near Chagrin Falls, OH 44022

Brian M

Job Details: 04/07/2021

"Cc of no cool Found compressor not running Used compressor tester compressor is running Needs inverter; ordrng 1 W10629033 (inverter box), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS01

Near Chagrin Falls, OH 44023

Brian M

Job Details: 04/07/2021

Installed deli board OP Test Ok

We serviced a

MAYTAG REFRIGERATOR

Model MFW2055FRZ00

Near University Heights, OH 44118

Jason N

Job Details: 04/07/2021

Cc unit center gasket rail broke.Found center mullion rail middle mount broken. Replaced using customer supplied pre Id part. Door op test good.

We serviced a

KITCHENAID OTR MICROWAVE

Model KMHP519ESS2

Near Cleveland, OH 44118

Jason N

Job Details: 04/07/2021

"Cc unit door not closing, light staying on.Found secondary door switch broken. Unit needs door switches. Replaced using interlock kit from truck stock. Ran operational heat test w/cup of water. Op test good.; used 1 W11244490 (INTERLOCK SW KIT) from stock"

We serviced a

SAMSUNG DRYER

Model DVG50M7450P

Near Middleburg Heights, OH 44130

Dan H

Job Details: 04/07/2021

"Customer complaint that unit is running constantly, confirmed, motor relay on control is stuck closed, un8t needs new control ; ordrng 1 DC92-01729P (Cntrl), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVWC416FW1

Near Cleveland, OH 44124

Jason N

Job Details: 04/07/2021

"Cc unit not filling with water Customer states unit will stay in sense and will only buzz. Ran diagnostics, found code f8e1 for long fill/no fill. Ran auto test, no water coming in on cold side. Found secondary water valve on wall turned off for cold water. Turned on and reran auto test. Unit filled properly, all functions tested good. Op test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Solon, OH 44139

Brian M

Job Details: 04/07/2021

Customer showed pop took pic Cc ceiling by filter popped down Pushed ceiling back into place OP Test Ok

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Novelty, OH 44072

Brian M

Job Details: 04/07/2021

Cc unit not cooling properly Found evap fan not running Ran test 3 fan getting power but not spinning Needs fan ; ordrng 1 W11224591 (motor-evap)

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS2

Near Willoughby, OH 44094

Jeff M

Job Details: 04/07/2021

On the parts look up I ordered the icemaker cap and they sent me the icemaker cap for the original stock icemaker that comes with the refrigerator. Due to the fact that the icemaker cannot be sold separately the icemaker that we have is the substitution part on look up that Does not fit the substitution part. I do know that the icemaker kit comes with a cap ; ordrng 1 W10882923 (Ice maker)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Chagrin Falls, OH 44022

Joe O

Job Details: 04/07/2021

Installed door. Op test ok

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Mentor, OH 44060

Joe O

Job Details: 04/07/2021

Installed door. Customer wanted to talk to husband before using the touch up paint. Needs nameplateCustomer to install; ordrng 1 W10839793 (nameplate)

We serviced a

GE REFRIGERATOR

Model PGSS5RKZHSS

Near Eastlake, OH 44095

Jeff M

Job Details: 04/07/2021

Do you know its not turning on theres no relays actuating the control boards getting power needs new control board estimate only; ordrng 1 WR55X11098 (Control) and 1 Sh

We serviced a

MAYTAG RANGE

Model MER6600FZ2

Near Parma, OH 44134

David R

Job Details: 04/07/2021

Replaced parts. Tested. Good

We serviced a

KITCHENAID RANGE

Model KFEG500ESS3

Near Mentor, OH 44060

Jeff M

Job Details: 04/07/2021

I preheated the oven to 350 it got to 350 held the temperature for about two minutes after that it started dropping below 300? needs a new main control board; ordrng 1 W11088877 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5NVAXSB01

Near Mentor, OH 44060

Joe O

Job Details: 04/07/2021

"Cc: leakingFound water leaking from water valve. Needs water valveCustomer does not want to repair at this time; ordrng 1 WPW10159839 (valve-inlt), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model LSQ9650PW4

Near North Olmsted, OH 44070

David R

Job Details: 04/07/2021

"Cc unit is not spinning. Found gearcase has water residue leaking. Gearcase is stalling. Called Brain and got all parts needed. Gave estimate to customer, customer paid SVC, do not order parts ; ordrng 1 W10820043 (Basket) and 1 WP3946509 (Plate) and 1 WP8546455 (Bearing) and 1 3360629 (Gearcase) and 1 285753A (Coupling)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT771RWYW01

Near North Olmsted, OH 44070

David R

Job Details: 04/07/2021

Cc Icemaker either working or not. Found Icemaker motor getting stuck in cycle. No t/s. Used the other day. Ordering Icemaker ; ordrng 1 4317943 (Icemaker)

We serviced a

MAYTAG DRYER

Model MGDB835DW4

Near North Olmsted, OH 44070

David R

Job Details: 04/07/2021

Replaced part. Tested. Good. Op test ok

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Lorain, OH 44053

Gabriel P

Job Details: 04/07/2021

"Cc that washer was not spinning or wet clothes at end of cycle. Ran diagnostics and found F7E7 and F7E1 washer unable to reach targeted rpm. Did a calibration and auto test verified under the washer and everything looks good. Also ran a rinse and spin and found that the hub was stripped replaced hub and tested and running as designed. Explained to customer how much detergent and how to load the washer so they will not exceed more than 6 to 7 regular bath towels and no more than 2 tablespoons or detergent.; used 1 W10528947 (Hub), and 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MSS26C6MFZ00

Near Elyria, OH 44035

David R

Job Details: 04/07/2021

Replaced door. Tested. All components working. Op test ok

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Westlake, OH 44145

Marie V

Job Details: 04/07/2021

"Cc that the unit does not start when you press start button. Tested unit is good the start button is working good at this moment, ask cust to try it worked. The button is very sensitive so if you press like regular press it will not work. Cust will be super gentle with it. Also ran diag no error codes and ran a encoder test, pass. Is working good for now. Op test ok"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH05

Near Parma, OH 44129

Dan H

Job Details: 04/07/2021

"Customer complaint that unit is not cooling properly, freezer section temperature at 0 degrees, fresh food section temperature at 40 degrees, unit is set to coldest setting, evaporator fan is running, compressor and condenser fan are running, unit needs new control; ordrng 1 W11436572 (Cntrl)"

We serviced a

MAYTAG RANGE

Model MER8650ES0

Near Solon, OH 44139

Brian M

Job Details: 04/07/2021

Cc glass top cracked Found top cracked Needs top glass Top is under warranty until 2027 ; ordrng 1 W10696529 (cooktop)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ

Near Painesville, OH 44077

Jeff M

Job Details: 04/07/2021

Installed the new part op tested good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHB1

Near Avon Lake, OH 44012

Gabriel P

Job Details: 04/07/2021

Pump assembly was replaced tested answer started washing as should. Opt test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Amherst, OH 44001

Gabriel P

Job Details: 04/07/2021

"Drain pan was clog with ice also fan getting 121 voltage but not running ordering ; ordrng 1 WP2315539 (Fan), used 1 WP2315539 (MOTOR-EVAP) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Brecksville, OH 44141

Dan H

Job Details: 04/07/2021

"Installed new drain pump and control, op test good"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Seven Hills, OH 44131

Dan H

Job Details: 04/07/2021

"Installed new lid lock, op test good"

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW2

Near Cleveland Heights, OH 44118

Jason N

Job Details: 04/07/2021

"Cc unit not completing cycles.Ran diagnostics, found codes f8e3 for overflow detected, f8e1 for no water detected or pressure switch did not trip. Ran auto test. Cold water valve staying actuated through cycle, not closing. Unit needs inlet valve. ; ordrng 1 WPW10289387 (Inlet valve)"

We serviced a

MAYTAG DRYER

Model MED5500FW0

Near Avon Lake, OH 44012

Gabriel P

Job Details: 04/07/2021

"Replace idler pulley,opt test ok"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Bay Village, OH 44140

Gabriel P

Job Details: 04/07/2021

"Found relay clicking on control ran diagnostics found error code f0e5 off balance load and f5e3 unlock error and f0e2 over suds also delete codes ran quick test cycle it pass but when running in regular cycle doesnt lock control clicking by senior tech told me told order control and latch customer will call whirlpool to try getting parts cover ; ordrng 1 W11322903 (Acu) and 1 W11316250 (Latch), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Lyndhurst, OH 44124

Jason N

Job Details: 04/07/2021

"Cc unit middle spray are came off. Confirmed middle spray arm on rack fell off manifold. Found original spray arm will not fit back on, retainer tabs rounded off. Replaced using customer supplied pre Id part. Ran operational test. Op test good."

We serviced a

WHIRLPOOL WASHER

Model WTW5700SW0

Near Chagrin Falls, OH 44023

Brian M

Job Details: 04/07/2021

"Cc unit wont drain Found drain pump seized Needs drain pump ; ordrng 1 WP3363394 (drain pump), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

GE DISHWASHER

Model GDT535PSJ0SS

Near Avon Lake, OH 44012

Gabriel P

Job Details: 04/07/2021

Cc that the door was not closing properly. They just werent pushing the door shut properly. Door closing as designed. Opt test ok.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017FB0

Near Bedford, OH 44146

Dan H

Job Details: 04/07/2021

"Customer complaint that unit is not heating, confirmed, loud hum coming from magnetron , unit needs new magnetron, customer is unsure of schedule and will have to contact us to reschedule ; ordrng 1 WPW10693025 (Mag)"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120KPS00

Near Kent, OH 44240

Brian M

Job Details: 04/07/2021

Unit has inner frame damage door will not close to hit switches tried to pull frame out so door will engage no luck Called whirlpool non repairable

We serviced a

WHIRLPOOL RANGE

Model WOD51EC0HS01

Near Avon, OH 44011

Gabriel P

Job Details: 04/07/2021

Cc that he has problems with cook time disappearing want selected and also not been able to connect to unit call whirlpool tech line spoke to Robert he said for customer call whirlpool connect and if there any software update they will push it threw for him no need to replace control as right now .also customer only has main control one thats it not the other one

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ

Near Kent, OH 44240

Brian M

Job Details: 04/07/2021

Installed panel OP Test Ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDB06

Near Willoughby, OH 44094

Joe O

Job Details: 04/07/2021

"Found small dent in ff door, customer stated it is ok not really noticeable. Found freezer door is the wrong color. Re ordering freezer door. Office to reschedule ; ordrng 1 LW10668875 (dor-fip)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYY02

Near Cleveland, OH 44110

Dan H

Job Details: 04/07/2021

"Customer complaint that unit is not cooling, fresh food section temperature at 75 degrees, freezer section temperature at 77 degrees, found leak at fresh food section evaporator, repaired, brought system into a 28 vacuum, watched 15 minutes, no change on gauges, recharged unit with 5.3oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH01

Near Ravenna, OH 44266

Brian M

Job Details: 04/07/2021

Installed harness and control Advised to let cool for 48 hours OP Test Ok

We serviced a

MAYTAG REFRIGERATOR

Model MBL2256KES

Near South Euclid, OH 44121

Jason N

Job Details: 04/07/2021

"Cc unit not cooling in both sectionsFound both sections at room temperature. Compressor is not running, very hot. Start relay clicking. Found discharge tube with corroded section running through drain pan. Unit needs compressor and sealed system repair replacement of sections of discharge tube. Customer not repairing, estimate only.; ordrng 1 W10160407 (Compressor)"

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC0

Near Ravenna, OH 44266

Brian M

Job Details: 04/07/2021

Installed hinges OP Test Ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM04

Near Willoughby, OH 44094

Dan H

Job Details: 04/07/2021

"Customer complaint that unit is still leaking, found chunk of ice in ice maker fill cup, removed, advised customer to monitor, if problem should reoccur, customer will need quoted for an ice maker"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Painesville, OH 44077

Jeff M

Job Details: 04/07/2021

There was no issue with the machine unit tested good could not find an issue

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Ashtabula, OH 44004

Joe O

Job Details: 04/07/2021

Replaced screws. Op test ok

We serviced a

MAYTAG WASHER

Model WVWC565W

Near Perry, OH 44081

Jeff M

Job Details: 04/07/2021

I hub assembly was stripped out and replaced it with truck stock op test good; used 1 W10528947 (Hub) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Ashtabula, OH 44004

Jeff M

Job Details: 04/06/2021

The reason for the units to be returned is its leaking. I inspected the water valves the seals Tom I cannot find a leak took the drain off the rear theres still water in the machine indicating theres no cracks in it tested good

We serviced a

GE DRYER

Model GTD33EASK0WW

Near East Cleveland, OH 44112

Jason N

Job Details: 04/06/2021

"Cc unit making noise, like bearing needs replacedCustomer stated she had someone take a look at earlier and stated the bearing needs replaced. Spun dryer drum, found drywall screw stuck in front seal. Pulled front panel, removed screw, checked for damage on drum bulkhead, no damage found. Reassembled. Unit does not have correct power cord for outlet. Replaced power cord using truck stock. Ran dryer op test. No abnormal sounds heard, good heat. Op test good. ; used 1 8171385RC (3 PRONG RANGE CORD) from stock"

We serviced a

WHIRLPOOL SXS REFRIGERATOR

Model GSF26C4EXY00

Near East Cleveland, OH 44112

Jason N

Job Details: 04/06/2021

"Cc unit not making ice or dispensing water occasionally.Customer states it wont make ice or dispense water occasionally. Found ice bin full of ice at this time, tested water dispense several times. Water dispense is working normally at this time. Change filter light is illuminated, asked customer how long ago they changed filter, he is unsure."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF525SWHZ05

Near Elyria, OH 44035

David R

Job Details: 04/06/2021

"Right side door was not screwed all the way down on the top hinge. Corrected. Left door slightly lower but per owners manual there are leveling feet a bottom. Best to do in customers home because you have to put the feet down and do not want to damage the, durning delivery. Unit is good."

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Shaker Heights, OH 44122

Jason N

Job Details: 04/06/2021

"Cc has questions about freezer drawer install.Customer installed door container, but the top freezer drawer popped off again. Installed small screw to reattach drawer cover to drawer as plastics clips are not holding in place. Op test good."

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Willoughby, OH 44094

Dan H

Job Details: 04/06/2021

"Installed new control, op test good"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW

Near Mentor, OH 44060

Joe O

Job Details: 04/06/2021

"Cc: error codes, not spinningFound error code f9e1(long drain). Found unit had no pressure coming from drain. Found drain hose kinked. Corrected drain hose. Unit draining. Ran quick test cycle. Op test ok"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Geneva, OH 44041

Jeff M

Job Details: 04/06/2021

The unit has a communications error code but also has an F0E0 code stored there is no information on this code but it still needs a new set of controls regardless; ordrng 1 W11478524 (Ui) and 1 W11498803 (Control)

We serviced a

MAYTAG WASHER

Model LAT9700AAW

Near Euclid, OH 44123

Joe O

Job Details: 04/06/2021

"Cc: wet clothes at end of cycleFound unit is not spinning. Found drive belt dry rotted and slipping on motor pulley. Needs belt kit; ordrng 1 12112425 (belt set-maytag), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG DRYER

Model MEDX655DW

Near Madison, OH 44057

Jeff M

Job Details: 04/06/2021

Customer is having issues with the sensor dry not functioning correctly she does have a very long vent due to the long venting It can cause a drying issue but she has not cleaned it in quite some time I recommended due to the length of the vent for it to be clean once a year at most once every two years unit tested good

We serviced a

MAYTAG WASHER

Model WHWE200XW00

Near Euclid, OH 44132

Jeff M

Job Details: 04/06/2021

Installed the new part op tested good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Willoughby Hills, OH 44094

Jeff M

Job Details: 04/06/2021

Installed the new part op tested good.

We serviced a

WHIRLPOOL WASHER

Model MVWB850YW0

Near Avon, OH 44011

Marie V

Job Details: 04/06/2021

"Cc that the unit was leaking when in use and is extremely loud when spinning. When spin basket by hand you can hear bearings ceased. Also found water marks and rust marks all over rotor drain pump. Unit will need rotor , stator and bearings. Cust will buy new washer; ordrng 1 W10435302 (Bearingkit) and 1 WPW10419333 (Stator) and 1 280146 (Rotor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4950XW3

Near Painesville, OH 44077

Jeff M

Job Details: 04/06/2021

The bearings have failed in the transmission and the actuator cannot find home position needs a new transmission and actuator estimate only; ordrng 1 Sh and 1 W11454372 (Gear case) and 1 WPW10006355 (Actuator)

We serviced a

GE REFRIGERATOR

Model PFSS9PKYASS

Near Chagrin Falls, OH 44023

Jason N

Job Details: 04/06/2021

"Cc unit not cooling.Customer states unit will intermittently cool, will be cold for a few days then go warm. Found inverter board faulted, blinking 5 time. Found tech sheet information stating this is a fault for low voltage. Power in to inverter board is good at 119v. Unit needs inverter board. ; ordrng 1 WR55X10960 (Inverter)"

We serviced a

WHIRLPOOL WASHER

Model WFW9550WL00

Near Bedford Heights, OH 44146

Jason N

Job Details: 04/06/2021

"Cc unit door hinge broken and unit shakes in cycleConfirmed door hinge broken, unit needs door hinge. Ran drain and spin, knocking noise and vibration coming from rear of unit when in spin, tub has no excessive side to side movement that I can detect. Customer does not want to repair unit with just quote for the door hinge. Estimate only. ; ordrng 1 WP8183202 (Door hinge)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Brooklyn, OH 44144

Marie V

Job Details: 04/06/2021

"Cc that the unit will not finish the cycle. Ran diag no error codes. Water valves are working , unit agitates it drains and spins, unit is working as designed. Calibrated unit. Unit is missing bottom cover.; ordrng 1 WPW10427633 (Shield)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Fairview Park, OH 44126

Jason N

Job Details: 04/06/2021

"Cc unit freezer not cooling, no making iceFound freezer section reading 40 degrees, ff section at 38 degrees. Ran compressor wattage test 39, reading 152w. Checked pressures low side reading 25 psi, high side at 100. Ran test 40, pressure stayed the same throughout test. Called BJ, based on diagnosis, possible 3way valve is not working. Ordering 3way valve. ; ordrng 1 W11099684 (3way valve)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS

Near Solon, OH 44139

Jason N

Job Details: 04/06/2021

"Cc unit making humming noise Customer states it the same noise as before the previous repair. Ran wash test, some vibration during wash cycle. Pulled unit, found rear motor rubber isolator had come off motor frame, motor sitting on the floor. Replaced rubber isolator. Reran wash test, unit sounds normal, customer not satisfied, still thinks its too loud. Could not call WP techline to document, closed for training. Customer is calling WP to discuss. Advised we could try replacing wash motor assembly again but can not guarantee that noise level will change. ; O-emld tckt"

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Lakewood, OH 44107

Jason N

Job Details: 04/06/2021

Cc unit door gasket needs replacedReplaced bellow gasket using customer supplied part. Op test good.

We serviced a

WHIRLPOOL RANGE

Model GW399LXUS06

Near Williamsfield, OH 44093

Jeff M

Job Details: 04/06/2021

Switch membrane is not responding. I unplugged the machine plugged back in and still no response estimate only; ordrng 1 WPW10207933 (Switch) and 1 Sh

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ0

Near Painesville, OH 44077

Jeff M

Job Details: 04/06/2021

Customer is experiencing the same issue as before there was no change in the board that I replaced. Ive ran across a few machines where it comes down to the sensitivity the UI the new interfaces are less sensitive; ordrng 1 W11339755 (Ui)

We serviced a

GE DISHWASHER

Model GDT695SSJ2SS

Near Roaming Shores, OH 44084

Jeff M

Job Details: 04/06/2021

Make control board is receiving 120 V of power needs a new control board estimate only; ordrng 1 WD21X24901 (Control) and 1 Sh

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near Cleveland, OH 44103

Jason N

Job Details: 04/06/2021

"Cc unit not coolingFound unit at room temperature. Checked frost pattern on evap. No frost pattern, small ice ball on cap tube. Checked for leaks using uv light. No leaks on evaporator. While opening evaporator cover, loose ground wire fell into evaporator fan terminal causing short. Cold control no longer functioning, will need to order control. Found uv dye on filter drier joint. Unit needs filter drier and refrigerant recharge.; ordrng 1 W11282569 (Control box) and 1 Wpw10143759 (Uv dye drier)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Elyria, OH 44035

David R

Job Details: 04/06/2021

"Broken valve, broke right off. Ordering valve ; ordrng 1 W11210463 (Valve)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Amherst, OH 44001

Gabriel P

Job Details: 04/06/2021

Cc that washer was shaking a lot and walking on them. Verified and found that shipping bolts were still mounted on unit removed bolts and ran a drains and spin to test unit out and was working as designed. Opt test ok.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Amherst, OH 44001

Gabriel P

Job Details: 04/06/2021

"Shifter came out again ordering part this time ; ordrng 1 W10913953 (Shifter), used 2 W10913953 (Shifter) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED9200SQ0

Near Lakewood, OH 44107

Marie V

Job Details: 04/06/2021

"Replaced parts, put unit back together and it would not start. Found fuse open , replaced from T/S. Tested unit. Op test ok; used 1 WP3392519 (THERMAL FUSE) from stock"

We serviced a

MAYTAG DRYER

Model MED6400TQ0

Near Berea, OH 44017

David R

Job Details: 04/06/2021

"Cc unit making constant humming noise. Took unit apart and found motor stalling. Will probably have to break motor wheel off as well. Gave estimate to customer, customer paid SVC, do not order parts ; ordrng 1 WPW10463866 (Motor) and 1 WP694089 (Wheel), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Westlake, OH 44145

Gabriel P

Job Details: 04/06/2021

"Cc that unit door is cheap and separate overtime on the right side,I diagnose unit and front door been replaced a month ago but it still has not separate yet everything else looks good and work as designed. Opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM

Near Wickliffe, OH 44092

Joe O

Job Details: 04/06/2021

"Cc: not cooling properlyFound temps at 45 degrees. Found ball of ice on cap tube, no frost pattern. Signs of dye in drip pan and around cap tube. Needs evaporator and compressor.; ordrng 1 W10858281 (evaporator) and 1 W10769822 (compressor)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Cleveland Heights, OH 44118

Dan H

Job Details: 04/06/2021

"Customer complaint that unit is not washing dishes, ran diagnostics found 4-3(wash motor not running) error code, unit started test cycle, unit filled, wash motor never started, wash motor is receiving 120vac , unit needs new sump assembly ; ordrng 1 W11085683 (Sump)"

We serviced a

MAYTAG WASHER

Model MVWB766FW0

Near Broadview Heights, OH 44147

David R

Job Details: 04/06/2021

Replaced both parts. Ran test 51/52. Good. Op test ok

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Lyndhurst, OH 44124

Dan H

Job Details: 04/06/2021

"Installed new lid, op test good"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Parma Heights, OH 44130

Marie V

Job Details: 04/06/2021

"Cc that the unit will not use cold water. Ran diag , no error codes. Check cold and hot water valve they were reverse. Corrected issue. Tested unit. Op test ok"

We serviced a

WHIRLPOOL RANGE

Model AGR5330BAS3

Near Cleveland, OH 44110

Joe O

Job Details: 04/06/2021

Inst burner tubing. Tested. Op test ok

We serviced a

GE REFRIGERATOR

Model GTE16DTHMRWW

Near Cleveland Heights, OH 44118

Joe O

Job Details: 04/06/2021

Installed thermostat. Advised customer to allow 24 hours for temps to adjust. Op test ok

We serviced a

WHIRLPOOL WASHER

Model WTW5600XW0

Near Broadview Heights, OH 44147

David R

Job Details: 04/06/2021

"Cc of squeak noise. Tested spin in diagnostics, both low and high, no squeaking. Started a normal cycle, heard squeak when water was entering unit. When hot switches off squeak is happening. Sounds like the hose might be bad, switched hoses and confirmed. Let customer know to replace hoses. If still happening would replace W11158805 valve housing but hoses seem to be the problem. Customer paid SVC"

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