Service History 62

We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Maple Heights, OH 44137
Marie V
Job Details: 09/22/2021
"Cc that the unit is not cooling. Confirmed took temps 60* inside unit. Compressor not running. Keeps clicking when it tries to start. Tested compressor with a different start device, same thing. Check amp. Compressor is pulling 10.35 amps. Unit will need new compressor and filter drier.; ordrng 1 W10750851 (Compressor) and 1 WPW10143759 (Drier)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Willowick, OH 44095
Corina B
Job Details: 09/22/2021
"CC that the unit will not spin. F7e4 Basket Re-engagement Failure. Checked the shifter at the control 120 volts. Basket spins freely. Rotor bolt is not coming loose. Will need a new gearcase, rotor, stator, slider, clutch and screws. Office to reschedule appointment ; ordrng 1 W11423759 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11195971 (Stator) and 1 W11260238 (Rotor) and 6 W11027980 (Screw)s and 1 W10752189 (Screw)"
We serviced a
GE WASHER
Model GTW685BPL0DG
Near Chesterland, OH 44026
Joe O
Job Details: 09/22/2021
Customer installed drain pump. Did not charge labor due to customer installed.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Garfield Heights, OH 44105
Marie V
Job Details: 09/22/2021
Replaced control and lid lock . Calibrated. Started a normal cycle. Op test okBrought core for return
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Euclid, OH 44123
Corina B
Job Details: 09/22/2021
CC that the ff door opens hard and a rattling noise. Confirmed. Advised cust the cam raises and lowers the doors. That is normal for it to swing open. Used the dampener for the condenser coils. Leveled the doors. Opt test ok ; used 1 Wp2158826 (DaMPENeR) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Solon, OH 44139
Jason N
Job Details: 09/22/2021
Installed adjuster kit. Upper rack op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Willoughby Hills, OH 44094
Jason N
Job Details: 09/22/2021
"Defrosted ff evaporator. Installed new thermistor and fan assembly. Could not install UI, as the part in the box was incorrect. Snapped pic."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Lakewood, OH 44107
Gabriel P
Job Details: 09/22/2021
"Found error code f4e3 motor not running also f5e1 no heat giving customer estimate they will not fix ; ordrng 1 WPW10545278 (Hose) and 1 W11087376 (Pump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA REFRIGERATOR
Model TR18V1W
Near Madison, OH 44057
Dan H
Job Details: 09/22/2021
"Installed new condenser fan, op test good"
We serviced a
KITCHENAID OTR MICROWAVE
Model KMHS120ESS1
Near Maple Heights, OH 44137
Manny
Job Details: 09/22/2021
"All parts sent were wrong even received a washer ui for the microwave. Contacted BJ to help with the parts, we searched nationwide for parts and parts are discontinued. Wont be able to repair unit due to parts being wrong. Took all parts to return to vendor. Informed customer that his warranty company will be in contact with them to see whats the next step"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF530PAYW6
Near Cleveland Heights, OH 44121
Joe O
Job Details: 09/22/2021
Cc: not fillingFound harness wires torn on unit. Needs wiring harnessHarness out of stock. Office to reschedule; ordrng 1 W10514905 (harns-wire)
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Cleveland Heights, OH 44121
Joe O
Job Details: 09/22/2021
"Installed wash plate, cam and motor. Ran auto test and calibration. Op test ok"
We serviced a
MAYTAG DRYER
Model MGDB835DW
Near Ravenna, OH 44266
Brian M
Job Details: 09/22/2021
Cc of knob not making selections Found error for miscommunication Ran UI test knob is not making selections Needs UI ; ordrng 1 W10849058 (panel-cntl)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Kent, OH 44240
Brian M
Job Details: 09/22/2021
Cc upper spray arms hit middle rack Found clips missing for manifold that holds it up Customer wants to install ; ordrng 1 W11568642 (Manifold bracket) and 1 W11184071 (Manifold)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Euclid, OH 44117
Corina B
Job Details: 09/22/2021
CC that the ice maker is not making ice. Fz 5 ff 40 ran step 56 E5 = Ice maker thermistor is bad. Icure satisfied but ice mold in frozen state too long. Possible ice mold thermistor issue.. Will need a new ice maker. Office to reschedule appointment; ordrng 1 W11483245 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ00
Near North Ridgeville, OH 44039
Angel
Job Details: 09/22/2021
Cc that seal was ripping. Confirmed explained to them the best way to open the doors to avoid that from happening is opening the right hand side door first and than the left and the opposite when closing. Replaced seal on right hand side door steamed the seal for proper seal and applied some vaseline around the seal. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Mentor, OH 44060
Jason N
Job Details: 09/22/2021
"Cc unit not cycling properly Ran diagnostics found code f7e6 for motor fault. Checked under unit, found shifter arm slipped out of splutch yoke. Per service pointer W11531483, replace shift actuator. Replaced shift actuator using customer supplied pre Id part. Ran auto test and calibration. Op test good."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Aurora, OH 44202
Brian M
Job Details: 09/22/2021
Cc of poor washing Found actuator not connected to splutch Replaced actuator OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model wfw6620hc0
Near Cleveland, OH 44128
Marie V
Job Details: 09/22/2021
"Cc that the unit is on a spin it gets very loud. Started a drain and spin and unit squeaks. Ran diag found error code F0E5 off balance load f0e2 oversuds f8e1 valve failure f5e2 lock failure. When unit is on a high speed spin it squeaks and it come from the back. Check shocks they are good Calle BJ hade me verify that the tub does not have anything stuck in making the noise. Is clear. Unit will need new bearing. Serial and model is different, will need new dispatch from whirlpool. Rent a center wanted to speak to me to get proper serial and model. Do not order parts until we then the authorization ; ordrng 1 W11287253 (Basket)"
We serviced a
GE DISHWASHER
Model GDT535PSM0SS
Near Painesville, OH 44077
Jason N
Job Details: 09/22/2021
"Cc unit not powering onCustomer stated unit will not power on, have got it to power on by unplugging, but then it goes back to not powering on after a few cycles. Checked power at outlet, good at 122v. Plugged in unit, unit powered on. Ran quick wash cycle and then cancel drain. All functions normals. Tested power connections under unit, all seem secure. Main board LED status light blinking normally. Cannot find/duplicate an issue at this time. Advised customer main board is most likely the cause with intermittent power on issues, and quoted for replacement. Customer agreed. Part not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 WD21X25735 (Main control)"
We serviced a
FRIGIDAIRE DRYER
Model FLCG7522AW1
Near Highland Heights, OH 44143
Joe O
Job Details: 09/22/2021
"Went to install gas coils. Found they are incorrect coils for unit. Checked parts look up. Shows the parts ordered. Called Frigidaire tech line. They stated for the short coils you have to replace the whole valve. Needs gas valve.Took coils to returnGas valve out of stock. Office to reschedule ; ordrng 1 5304524455 (Gas valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE REFRIGERATOR
Model CVE28DM5NBS5
Near Wickliffe, OH 44092
Joe O
Job Details: 09/22/2021
Installed thermistor. Advised customer to allow 24 hours for temps to adjust. Op test ok
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Columbia Station, OH 44028
David R
Job Details: 09/22/2021
Cc unit not spinning. Found hub worn down and splines gone. Replaced hub from t/s. Tested. Good. Ran diagnostics and calibration. Op test ok.; used 1 W10528947 (HUB) from stock
We serviced a
MAYTAG RANGE
Model MGR6600FZ2
Near Independence, OH 44131
David R
Job Details: 09/22/2021
Replaced control and module. Put bake 350*. Good. Heating and cycling. Op test ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Olmsted Falls, OH 44138
Angel
Job Details: 09/22/2021
Cc that light went out in freezer. Could not find the light that was out called BJ because i replaced led board and opt test no good. He said to try to see if there was another one and after looking around found one behind the ice maker in the freezer section. Replaced led lights came back on. Opt test ok. Took back core.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Bedford, OH 44146
Manny
Job Details: 09/22/2021
"Replaced all parts. Customer asked if I can wait at least 10min while unit is on a cycle, she said unit give error after a few mins. Unit opt test ok."
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Solon, OH 44139
Brian M
Job Details: 09/22/2021
Cc unit not drying well Temps are about 135 degrees unit is functioning properly at this time Vent is short and clear Could not duplicate a issue at this time
We serviced a
WHIRLPOOL WASHER
Model WTW5840BW0
Near Brook Park, OH 44142
Angel
Job Details: 09/22/2021
"Cc that unit is making a grinding noise. Ran a rinse and spin and when agitating you could here the cam, looked under unit and has the pulley on cam loose and oil splattered around will need gearcase, cam, belt, and shifter. Gave customer estimate and decided to buy a new unit. Do not order parts.; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 WPW10006355 (Shifter), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300EWH01
Near Solon, OH 44139
Brian M
Job Details: 09/22/2021
Cc door hinge broken Found right hand door bottom hinge broken out Needs door ; ordrng 1 LW10721540 (dor-fip)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near South Euclid, OH 44121
Corina B
Job Details: 09/22/2021
"Replaced the hub, gearcase and washplate. Ran a calibration. Leveled the washer. Opt test ok."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Parma Heights, OH 44130
Angel
Job Details: 09/22/2021
Cc that unit was not draining. Verified and found blade on drain pump split in half causing it to jam the drain pump. Replaced drain pump tested and draining as it should. Unit working as designed. Opt test ok.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611PFAA
Near Painesville, OH 44077
Jason N
Job Details: 09/22/2021
"Installed inlet water valve. Ran manual ice maker harvest test. Ice maker indexed, filled mold with water and stopped for freeze cycle. Op test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Bentleyville, OH 44022
Brian M
Job Details: 09/22/2021
Installed icemaker kit OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHV0
Near Perry, OH 44081
Jason N
Job Details: 09/22/2021
"Cc unit upper rack broken and filters need cleaned.Pulled filter screens, cleaned and flushed unit drain with water. Replaced upper rack adjusters using misc. truck stock. Op test good. ; used 1 W10712395 (Adjuster kit) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ
Near Perry, OH 44081
Jason N
Job Details: 09/22/2021
"Cc unit leaking from underneath Ran wash test, found dripping from diverter when wash cycle started, diverter housing cracked. Unit needs sump assembly. Customer also stated the upper rack arm was broken when he received the unit. Confirmed upper rack spray arm manifold mount is snapped off, customer has hose clamp holding in place at the moment. Ordering manifold as well. Both parts not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 W11416363 (Sump assembly) and 1 W11545334 (Manifold)"
We serviced a
AMANA WASHER
Model NTW4605EW0
Near Cleveland Heights, OH 44118
Marie V
Job Details: 09/22/2021
Started taking agitator off. It was hard to come off. When got it out found spaner nut was very hard to come off as well. Removed bottom components and banging on shaft to remove gearcase is not moving. Added oil around to get loose. Not good. Unit will need new basket and tub.; ordrng 1 W10371566 (Tub) and 1 W10584118 (Basket) and 1 W10780045 (Suspention)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF305ESS05
Near Chagrin Falls, OH 44023
Brian M
Job Details: 09/22/2021
Cc unit noisy Found noise customer concerned about is refrigerant flowing Nothing is wrong unit working properly
We serviced a
FRIGIDAIRE RANGE
Model FEB24S2ABB
Near Geneva, OH 44041
Dan H
Job Details: 09/22/2021
"Customer complaint that oven is not reaching temperature and oven temperature sensor has already been replaced, oven temperature sensor tests good, unit needs new control, customer does not want repair ; ordrng 1 903091-9050 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE REFRIGERATOR
Model GDE25ESKGRSS
Near Ashtabula, OH 44004
Dan H
Job Details: 09/22/2021
"Customer complaint of loud rattling noise when evaporator fan is running, confirmed, found shaft in fan motor loose causing fan blade to hit evaporator and fan cover, unit needs new evaporator fan motor and blade; ordrng 1 WR60X32614 (Fan motor) and 1 WR60X30922 (Blade), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
FRIGIDAIRE RANGE
Model FFEW3025PBC
Near Conneaut, OH 44030
Dan H
Job Details: 09/22/2021
"Old part is different from the new part, keypad ribbon cable is burnt and looks shorted , reordering control and unit needs new user interface , customer is unsure at this time if they want to go forward with the repair, customer will contact office, took wrong control with me; ordrng 1 316418595 (Cntrl) and 1 318274679 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Geneva, OH 44041
Dan H
Job Details: 09/22/2021
"Customer complaint that shelf broken, confirmed, unit needs new shelf, customer can install ; ordrng 1 WPW10463650 (Shelf)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM1
Near Andover, OH 44003
Dan H
Job Details: 09/22/2021
"Customer complaint that upper rack fell off, found upper rack adjusters broken, unit needs new upper rack adjusters, installed new adjusters, op test good , track not needed customer will need refunded for tracks"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Middlefield, OH 44062
Dan H
Job Details: 09/22/2021
"Customer complaint that soap is building up on bottom, ran diagnostics found 6-1(low/no water) and 5-1(door switch) error codes, unit started test cycle, wash motor never started, wash motor is receiving 120vac , unit needs new sump assembly ; ordrng 1 W11178672 (Sump)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BB2
Near Cleveland Heights, OH 44118
Manny
Job Details: 09/22/2021
"Waited 15 mins for customer to get home, when I was leaving he called me back, Customer stated that the fire department had to come because of the smell of gas coming from unit when he tried to bake. Found weak igniter, ordering igniter ; ordrng 1 W11176454 (Igniter)"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Willoughby, OH 44094
Dan H
Job Details: 09/22/2021
"Installed new suspension, op test good"
We serviced a
FRIGIDAIRE RANGE
Model LGGF3046TFA
Near Madison, OH 44057
Dan H
Job Details: 09/22/2021
"Customer complaint that nothing is working, no power to unit , outlet has an open ground, plugged back in everything started, customer has unit plugged into an extension cord, advised to replace extension cord and advised customer that they need an electrician to correct power supply , unit is operating as designed"
We serviced a
GE RANGE
Model JGB915WEF3WW
Near Perry, OH 44081
Jason N
Job Details: 09/22/2021
"Cc unit oven not working Customer stated that unit temps were erratic then oven stopped working altogether. Ran bake test, checked ignitor, ignitor looks burnt and not glowing. Unit needs bake ignitor. Replaced using truck stock. Ran bake test to 350 degrees. Good preheat and cycle. Op test good. ; used 1 12400035 (IGNITER) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED8200YW0
Near Broadview Heights, OH 44147
David R
Job Details: 09/22/2021
Cc of noise. Worn idler and rollers. Replaced with dryer repair kit from t/s. Good. Tested. Op test ok.; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Cleveland, OH 44135
Angel
Job Details: 09/22/2021
Cc that unit was not washing. Ran diagnostics and found error code F7E6 motor fault. Checked under unit and found shifter out of place from cam. Replaced with new part ran a calibration and auto test unit working as designed. Recommend only to wash 6 to 7 regular bath towels for max load and 1 to 2 tablespoons of detergent to wash there clothes. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVWB965HC0
Near Cleveland, OH 44108
Manny
Job Details: 09/22/2021
"Replaced main control and latch, ran calibration and diagnostics cycle opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO42FMX00
Near Shaker Heights, OH 44122
Corina B
Job Details: 09/22/2021
"CC that there is water leaking and its not making ice. Found the water line not going to the refrigerator. Refrigerator has a pvc pec line. The line leaking is copper. Cycled the ice maker 0 volts from v to n. Replaced the ice maker optest n/g. Checked the wire harness from the cabinet to the valve, continuity. There is a break on the wire in the cabinet. Unit is non repairable. ; used 1 4317943 (ICEMAKER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB02
Near Pepper Pike, OH 44124
Corina B
Job Details: 09/22/2021
"CC that the food is still freezing in the ff section. Replaced the damper. Ff40* Fz 3* is set at. Ff 39-40* Fz 10-15* checked the thermistor 17.79 k ohms Fz 6.07 k ohms ff called t/l to put the thermistor in ice should be 8000 ohms put the thermistor in ice for 10 minutes 8.53 k ohms. Thermistor passed, to replace the ui. ; ordrng 1 W11239666 (Ui)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Avon, OH 44011
Angel
Job Details: 09/22/2021
Cc that unit is clicking. Ran diagnostics and found error code F7E6 MOTOR FAULT checked underneath unit and shifter was out of place remove old one and replaced with new one from service pointer ran a calibration and auto test unit working as designed. Recommended 6 to 7 regular bath towels is a max load and 1 to 2 tablespoons of detergent is enough to wash there clothes.Opt test ok.
We serviced a
CROSLEY WASHER
Model CAW42114GW2
Near Cleveland, OH 44108
Manny
Job Details: 09/22/2021
"Replaced shifter actuator, opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Cleveland, OH 44111
Marie V
Job Details: 09/22/2021
Cc that the unit stops cooling when theres a storm on fresh food section it comes and starts to work but then it stops. Right now took temps fresh food section is at 30* right hand side freezer at -4* and left hand side -10. Found SP W11512008A . All check good. Replace ACU. ; ordrng 1 W11455229 (Control)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Mayfield Heights, OH 44124
Corina B
Job Details: 09/22/2021
Replaced the shifter. Ran a calibration. Opt test ok
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Cleveland, OH 44109
Manny
Job Details: 09/22/2021
"Cc unit not draining, verify and found latch intermittently locks and unlock, Replaced door latch opt test ok"
We serviced a
KENMORE WASHER
Model 11022352510
Near Madison, OH 44057
Dan H
Job Details: 09/22/2021
"Installed new actuator, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Willoughby, OH 44094
Joe O
Job Details: 09/22/2021
"Cc: door squeaking, first bit of water warm, noiseFound door hinge completely dry, added grease. Advised customer the first bit of water in the line is not refrigerated. Tested compressor, damper and fans. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model lsq9544kq0
Near Madison, OH 44057
Jason N
Job Details: 09/22/2021
"Cc unit does not workRan fill/agitation test, motor spinning, but agitator not moving, grinding noise from underneath unit. Checked motor coupling and drive tube. Both checked good. Ran spin test, same result, no spin and grinding from under unit. Unit needs gearcase. Cust not repairing. Estimate only.; ordrng 1 3360629 (Gearcase) and 1 285753A (Coupling)"
We serviced a
MAYTAG WASHER
Model MVWb835DW0
Near Chagrin Falls, OH 44023
Brian M
Job Details: 09/22/2021
Complaint of squeaking noises Showed me video of noise could not determine In video what is causing it Ran test cycle with and without clothes could not duplicate issue Advised on watching but also quoted for gearcase ; ordrng 1 W11455453 (Gearcase) and 1 W10734521 (slider)
We serviced a
AMANA REFRIGERATOR
Model ABB1927DES
Near Lakewood, OH 44107
Marie V
Job Details: 09/22/2021
"Cc that the unit is not cooling. Confirmed. Took temps 80* fresh food and 64* in freezer. Compressor not running. Found unit has hard start device installed by another company. Tested compressor, didnt work. Unit will need new compressor and started Ddevice. ; ordrng 1 W10160407 (Compressor) and 1 W10613606 (Start device), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM00
Near Fairview Park, OH 44126
Marie V
Job Details: 09/22/2021
Replaced evaporator fan. Started working. Advice cust to allow unit 24 hours to reach normal temps. Op test ok
We serviced a
AMANA WASHER
Model NTW4516FW
Near South Euclid, OH 44121
Corina B
Job Details: 09/22/2021
Sensing light was flashing when arrived. Ran diag no codes. Replaced the shifter. Opt test ng. Lid lock does not lock. Ran diag F5E2 LID LOCK FAULT. Replaced the lock from t/s. Ran a calibration. Started a drain and spin. Opt test ok. ; used 1 W11307244 (DOOR LOCK) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Sheffield Lake, OH 44054
Angel
Job Details: 09/22/2021
"Cc that unit was loud when spinning. Verified and confirmed did a manual spin in diagnostics and could hear the gearcase grinding checked underneath unit and had oil all over cover. Will need gear case, belt, and cam. Cam is out of stock office to schedule with customer. Ordering parts.; ordrng 1 W11454741 (Gearcase) and 1 WPW10006384 (Belt) and 1 W10721967 (Cam)"
We serviced a
AMANA DRYER
Model NED7200TW
Near Cleveland, OH 44135
Manny
Job Details: 09/22/2021
Install new belt opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FTGXKQ01
Near Lakewood, OH 44107
Gabriel P
Job Details: 09/22/2021
"Found icemaker cycle but no water going in check to make sure valve is getting 120 confirmed it is ; ordrng 1 W10408179 (Valve) and 1 WPW10445062 (Valve), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYW00
Near Cleveland, OH 44102
Gabriel P
Job Details: 09/22/2021
"Replace right rails,opttest ok"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Independence, OH 44131
Gabriel P
Job Details: 09/22/2021
multiple issue with unit one was clock changing number two was slamming door or letting door go and slam on its own then console turns black and comes back number three is that it gets too hot on floor and in the middle between the me and oven door and on the floor and number 4 is that door on lower oven gets fogy call whirlpool tech Spoke to Anthony they said to have customer use whirlpool app connect unit to app so it can automatically do a software update for clock stop to reset also show customer a service pointer W11544031 that indicates normal operations of heat coming from unit and also for the fog in glass it could be temperature or when opening door or what customer cooking can prevent steam there is nothing they can do about that also he ask if I can check for any loose connection on console so i did took it apart and no loose connector found he also ask to have customer not slam door unit working as design
We serviced a
JENN-AIR RANGE
Model JGS1450DB0
Near Broadview Heights, OH 44147
Gabriel P
Job Details: 09/22/2021
Found dsi board not sending voltage to ignitor on oven but is getting power from control ordering dsi board and harness but did not the harness for oven ignitor need help bj ; ordrng 1 W10860916 (Dsi board)
We serviced a
MAYTAG DRYER
Model MEDB880BW0
Near Strongsville, OH 44149
Gabriel P
Job Details: 09/22/2021
Found blower belt pop off correct issue opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Lorain, OH 44052
Angel
Job Details: 09/22/2021
Cc that they were not making ice or dispensing water. Verified and found filter housing leaking and frozen temperature settings was colder than recommended and blocking the whole top shelf and vent. Also the water tank was frozen causing her not to dispense water.Recommended to lower shelf to where a gallon of milk can fit and to leave the air vent open to where the air can flow freely and not freeze up everything. I set the temperature to recommended. Checked ice maker and it was off. Will need to replace filter housing. Ordering filter housing.; ordrng 1 W11346623 (Filter housing)
We serviced a
ELECTROLUX WASHER
Model EFLS527UIW0
Near Mentor, OH 44060
Jason N
Job Details: 09/21/2021
"Cc unit not spinning out clothing sometimesCustomer has 4 units in laundry room, all experience a non spin or drain condition randomly. Ran a quick wash test on one unit, using no detergent, tub filled with suds. Units are experiencing over over sudsing. Units are controlled using a pre dosed amount of detergent via a feed system. Advised maint that system may be set up for too much detergent and to be adjusted or instruct laundry room personnel to ensure they are not dosing more then once per load."
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Conneaut, OH 44030
Joe O
Job Details: 09/21/2021
Installed dispenser. Ran test cycle. Op test ok
We serviced a
GE DRYER
Model GTDN500GM1WS
Near Geneva, OH 44041
Jason N
Job Details: 09/21/2021
"Cc unit tumbles but does not heatRan dryer op test, no glow from ignitor. Checked all thermals, found hi limit thermostat wire and terminal burnt. Need hi limit. Jumped out hi limit and ran heat test, ignitor still not glowing. Checked power in to ignitor, good at 122v. Unit also needs ignitor. Customer not repairing at this time, estimate only. Paid for both jobs with one check.; ordrng 1 WE4M449 (Ignitor) and 1 WE4M137 (Hi limit)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Perry, OH 44081
Jason N
Job Details: 09/21/2021
Installed nub and washplate. Ran auto test and calibration. Op test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Mentor, OH 44060
Jason N
Job Details: 09/21/2021
"Cc unit not cooling in ff section Found no airflow to ff section. Freezer evaporator frosted over. Ran force defrost, defrost circuit turned on. Unit needs jazz board. Replaced using truck stock part. Programmed to 21. Op test good. ; used 1 WPW10503278 (CNTRL-ELEC) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV04
Near Painesville, OH 44077
Jason N
Job Details: 09/21/2021
"Cc unit not dispensing ice properly and food freezing on ff section.Found product placed in front of ff vent. Advised customer on product placement to allow proper airflow within ff section. Checked ice dispense, dispense test normal. Advised customer that some crushed pieces are normal to dispense with the cubed ice. If ice jams and will not dispense or is no cubes will drop, removed ice container and shake to break up fused ice. Unit is working as designed. Op test good."
We serviced a
WHIRLPOOL DRYER
Model MEDP576KW0
Near Chardon, OH 44024
Joe O
Job Details: 09/21/2021
"Cc: not dryingFound terminal block shorted out. Replaced terminal block and power cord. Ran test cycle. Found venting is restricted. Advised customer to have venting cleaned. Op test ok ; used 1 PT500L (3 PRONG DRYER CORD), and 1 279320 (BLOCK-TERM) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZHV00
Near Painesville, OH 44077
Corina B
Job Details: 09/21/2021
CC that there is noise when opening the door. Confirmed. Found the frame is creaking. Called t/l Robert file# 7741801412 unit is non repairable.frame support is bent or cracked.
We serviced a
GE REFRIGERATOR
Model PSC25PSWA
Near Westlake, OH 44145
Gabriel P
Job Details: 09/21/2021
"Replace drip panel,opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Chagrin Falls, OH 44023
Brian M
Job Details: 09/21/2021
Cc unit not making ice Found fill valve iced up Cleared clog Advised to watch
We serviced a
KITCHENAID RANGE
Model KFGD500ESS00
Near Lorain, OH 44052
Marie V
Job Details: 09/21/2021
Replaced control board and both oven sensors. Preheated both ovens at 350* and took temps 10 min later after preheat. Op test ok
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Strongsville, OH 44149
Marie V
Job Details: 09/21/2021
Replaced control. Preheated unit to 350*. Cooling fan started running. Pass. Op test ok advise cust to download whirlpool lifestyle app to get unit hooked up to WiFi to avoid anything weird. Brought core for return
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRZ03
Near Cleveland, OH 44111
Marie V
Job Details: 09/21/2021
"Replaced main control. Programmed unit. Started running lights came back on. Check ice maker, it was cycling and it started filling with water. Advice to allow unit to get back to designated temps and make ice in 24 hours. Op test okBrought core for return"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Lorain, OH 44055
Angel
Job Details: 09/21/2021
Cc that unit was not washing and that clothes were wet at the end of cycle. Verified and found drain hose in drain pipe to tight with no air gap also customer said that her drain is hooked up with her neighbors and when they wash together the neighbors water run to her washer.Explained to customer that they will need to fix that and that they have to have a air gap for proper draining. Check pressure hose and checked good. Found F0E5 error code off balance. Explained to them that the off balance will pause the unit and when they come and check on the clothes it will still be wet because they never caught it on time. Recommended 6 to 7 regular bath towels and only 1 to 2 tablespoons of detergent. Ran calibration and auto test Unit working as designed. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Amherst, OH 44001
Angel
Job Details: 09/21/2021
"Cc that unit is not spinning. Confirmed ran diagnostics and found error code F7E7 MOTOR UNABLE TO REACH TARGET RPM, verified under unit removed belt and pulley on motor is bad it is freely spinning. Will need cam, belt and motor. Did find a spot of oil by drain pump explained to customer that gear case could fail on them as well. Recommended only 6 to 7 regular bath towels is a max load and only 1 to 2 tablespoons of detergent to wash there clothes. Customer will not fix unit they will buy new one. Do not order parts. Opt test ok.; ordrng 1 W11026785 (Drive motor) and 1 W11239857 (Belt) and 1 W10721967 (Cam), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHV00
Near Highland Heights, OH 44143
Corina B
Job Details: 09/21/2021
CC that the ice maker is not working and the freezer light. Confirmed. Found the wire broken at the door. The led light not working in the freezer. Will need a new door and led. Office to reschedule. ; ordrng 1 LW11039240 (Door) and 1 W11314429 (Ui) and 1 W10695459 (Led light)
We serviced a
KENMORE REFRIGERATOR
Model 59676059700
Near Richmond Heights, OH 44143
Corina B
Job Details: 09/21/2021
CC that the freezer handle fell off. Confirmed. Tightened the handle. Opt test ok
We serviced a
FRIGIDAIRE RANGE
Model PLCS389DCB
Near Chardon, OH 44024
Joe O
Job Details: 09/21/2021
Installed element. Ran test bake. Op test ok
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HPA00
Near Pepper Pike, OH 44124
Corina B
Job Details: 09/21/2021
Replaced the drain pump. Unit turned on. Started to form ice. Opt test ok
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW0
Near Garfield Heights, OH 44125
Corina B
Job Details: 09/21/2021
Replaced the control. Brought core back for return. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near East Cleveland, OH 44112
Corina B
Job Details: 09/21/2021
CC that the ice bin does not come out. Confirmed. Found ice build up inside the bin. Advised cust to empty the bin every 7-10 days. Ice dispensing properly. Ice door closing. Gasket on ice door good. Opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2VHEXTB01
Near Cleveland, OH 44108
Corina B
Job Details: 09/21/2021
"CC that the ice maker is not working. Confirmed jumped out the ice maker v to l 120 volts. V to n 120 volts. Replaced the valve from surplus t/s. Cycled the ice maker, filled. Opt test ng. Checked the voltage at the valve 0 volts. Switched an ice maker out jumped ice maker no volts to the valve. Internal break in the wiring. ; ordrng 1 W10408179 (Valve)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SBS3
Near Euclid, OH 44123
Corina B
Job Details: 09/21/2021
Replaced the control and ui. Ran a calibration. Opt test ok
We serviced a
MAYTAG FREEZER
Model MZF34X16DW01
Near Huntsburg, OH 44046
Corina B
Job Details: 09/21/2021
Replaced the fan and thermistor. Opt test ok; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW0
Near Chesterland, OH 44026
Joe O
Job Details: 09/21/2021
"Cc: loud noise then shut offFound error codes f7e1(basket speed fault). Found unit is sensing basket speed. Found unit bottomed out on floor, wore through cover and belt. Needs belt, cam, cover and suspension rods.Cam shows out of stock. Office to reschedule; ordrng 1 W10780044 (suspension) and 1 WPW10427633 (pulley shield) and 1 W11213879 (belt) and 1 W10721967 (drive pulley)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Rocky River, OH 44116
Joe O
Job Details: 09/21/2021
Installed ice maker. Cycled. Op test ok
We serviced a
WHIRLPOOL WALL OVEN
Model WOS51ES4ES
Near Chagrin Falls, OH 44022
Joe O
Job Details: 09/21/2021
"Cc: burning smellCustomer stated when baking at higher temperature the oven gives off a burning smell. Customer had unit on bake at 450 before arrival. Customer has matching oven right next to this oven. Im unable to smell it. Checked control, wiring, and elements. Nothing burnt or burning. Could not duplicate issue. Advised customer it could potentially still be burning off coating from being new. Op test ok"
We serviced a
JENN-AIR RANGE
Model JGR8895BDS
Near Olmsted Falls, OH 44138
David R
Job Details: 09/21/2021
Cc both oven not heating in bake. Found both ignitors starting to be ash white color and not heating. Replaced both from t/s. Tested. 350* good. Op test ok. ; used 2 12400035 (IGNITER) from stock