Service History 63

We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBS3
Near Parma, OH 44134
David R
Job Details: 07/30/2021
"Cc unit not washing, would find pod not dissolved, customer unplugged and said worked for a while as normal, then went back to not working. Ran a normal cycle to test out. Water entered unit but just heard humming coming from wash motor. Drained water. Went into diagnostics. 2-1, 6-1, 9-4. Went through tech sheet and testing power. Seems like wash motor is needed. Would replace control as well, control under 60 month limited warranty for parts only. Gave estimate to customer. Customer paid SVC only, calling customer service. Do not order parts ; ordrng 1 W10861526 (Wash pump motor) and 1 W11341628 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Olmsted Township, OH 44138
Marie V
Job Details: 07/30/2021
"Cc that the unit was not dispensing ice. Saw SP. replaced shaft , tested unit . Op test okCust ask why is showing replaced filter, when opened the filter there was none. Cust will call store."
We serviced a
KENMORE REFRIGERATOR
Model 10651122210
Near Diamond, OH 44412
Brian M
Job Details: 07/30/2021
Cc unit not cooling Found no frost pattern and compressor is extremely hot Needs evap and compressor ; ordrng 1 WPW10463858 (compressor) and 1 WP2188823 (evaporator)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Ravenna, OH 44266
Brian M
Job Details: 07/30/2021
Cc unit not washing properly Found no stored errors had customer run updates Ran auto test OP Test Ok Ran deep fill quick wash OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Elyria, OH 44035
Gabriel P
Job Details: 07/30/2021
Replace shifter actuator ran calibration and diagnostic cycle opt test ok
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW0
Near Avon, OH 44011
Gabriel P
Job Details: 07/30/2021
"Cc unit not operating, he had the door latch that had came off the unit, and top rack was unaligned, reinstalled door latch and realign top rack, ran diagnostic opt test ok"
We serviced a
KENMORE FREEZER
Model XXXXXX
Near Painesville, OH 44077
Jeff M
Job Details: 07/30/2021
Installed the new part op tested good. Thermostat
We serviced a
JENN-AIR RANGE
Model JDS1750EP1
Near Perry, OH 44081
Jeff M
Job Details: 07/30/2021
Installed the new part op tested good. Ui
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM00
Near Cleveland, OH 44111
Dan H
Job Details: 07/30/2021
"Customer complaint of clicking noise, no unusual noises heard, customer has a video of a clicking noise by the air channel, noise in recording is unfamiliar to me, unable to duplicate the problem , unit is operating as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW6500WW1
Near Westlake, OH 44145
Gabriel P
Job Details: 07/30/2021
"Unit is dripping water from dispenser, found inlet valve is staying partially open and water keeps coming in the unit. Unit will need inlet valve replace.; ordrng 1 W10364988 (Water inlet valve), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS03
Near Fairview Park, OH 44126
Gabriel P
Job Details: 07/30/2021
"Cc unit no making ice and ice comes out the shut, ran diagnostic test found ice maker no in home position, ran ice maker test from tech sheet. Unit will need ice maker replaced.; ordrng 1 W11099789 (Ice maker)"
We serviced a
SAMSUNG DRYER
Model DVE50M7450W/A3
Near Lakewood, OH 44107
Gabriel P
Job Details: 07/30/2021
"Cc unit not heating, found unit completely taken apart customer try to repair with not success, found bad heating element, replace heating element with part provided by customer."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Parma, OH 44129
David R
Job Details: 07/30/2021
"Cc unit not heating. Tested all components inside unit, sensor and fuses all good. Tested incoming power showing 200 vAc instead of the 240 needed. Let customer know know about power and to check outlet and fuses. Unit is good. Op test ok."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Westlake, OH 44145
Gabriel P
Job Details: 07/30/2021
"Unit is making a weird tone as if is running out of power, reset the power at the breaker box the sound remains took console off to check for loose connection, didnt find anything obvious, unit will need console ui; ordrng 1 W11428561 (Console)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Highland Heights, OH 44143
Dan H
Job Details: 07/30/2021
"Customer complaint that freezer section is not cooling properly, freezer section temperature at -14 degrees , fresh food section temperature at 50 degrees, found fresh food section evaporator frozen solid, unit needs new control, thermistor, and evaporator fan shroud, part is out of stock so not scheduling return appointment ; ordrng 1 W11172798 (Cntrl) and 1 W10316760 (Thermistor) and 1 W11098695 (Fan shroud)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Solon, OH 44139
Jason N
Job Details: 07/30/2021
"Cc unit ice maker fell off Confirmed ice maker came off, found screws not tightening down, holes are starting to strip out in liner. Replaced screws with larger screws. Remounted ice maker, mounting is tight. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Chagrin Falls, OH 44023
Brian M
Job Details: 07/30/2021
Cc light out Replaced led in freezer OP Test Ok ; used 1 W10695459 (LED MODULE) from stock
We serviced a
FRIGIDAIRE STACK W/D
Model GLET103FS1
Near Conneaut, OH 44030
Joe O
Job Details: 07/30/2021
"Ran test cycle with front panel off. Found no leaking. Op test ok Ran customers card, did not show if it was approved. Office to contact if payment does not go through."
We serviced a
GE REFRIGERATOR
Model ZICP360NHALH
Near Solon, OH 44139
Brian M
Job Details: 07/30/2021
"Cc unit not regulating temps Found evap fan not running Getting power but not running Needs fan Advised to have unit defrosted and freezer cleared for return visit ; ordrng 1 WR60X10185 (motor evap dc), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near North Royalton, OH 44133
David R
Job Details: 07/30/2021
"Replaced suspension rods, found unit not leveled, tipping back and forth. Leveled out feet. Put a load of towels in on normal. Let water into clothes and turned to a drain spin. Unit stayed in spot. Water spun out load. Unit good. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Kirtland, OH 44094
Dan H
Job Details: 07/30/2021
"Customer complaint that unit is not spinning, ran diagnostics no error codes found, ran manual test cycle, unit spins, unit agitates, ran recalibration cycle, unit is operating as designed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Moreland Hills, OH 44022
Brian M
Job Details: 07/30/2021
Installed control and UI OP Test Ok
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Cleveland Heights, OH 44121
Corina B
Job Details: 07/30/2021
"CC that the unit does not start a cycle. Confirmed. Ran diag F5E2 LID LOCK FAULT, F9E1 LONG DRAIN F0E2 OVER SUDS CONDITION DETECTED. Checked the lock, out of range. Checked the hot and cold control is not sending power to the valve. Found the drain hose on the ground. Raised the drain hose to the sink. Replaced the lock from t/s and control. Running a calibration belt squealing. Checked underneath found oil leaking. Will need a gearcase and belt. ; ordrng 1 W11454372 (Gearcase) and 1 WPW10006384 (Belt), used 1 W11307244 (DOOR LOCK) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS09
Near Columbia Station, OH 44028
David R
Job Details: 07/30/2021
"Purchased unit last year. Just installed last month. Cc noise when baking but hasnt done any noise in the past couple uses. Tested today and unit is fine, no noises. Letting bake get up in temp and testing that. Test good for temp. Unit checks good as of today. Op test ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Mayfield Heights, OH 44124
Brian M
Job Details: 07/30/2021
Installed shelf
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Conneaut, OH 44030
Joe O
Job Details: 07/30/2021
Installed drain pump. Ran auto test and calibration. Op test ok
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Burton, OH 44021
Brian M
Job Details: 07/30/2021
"Cc unit not filling properly Found error f3e1 f3e2 and f8e1 Needs water valve ; ordrng 1 W11165546 (valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Conneaut, OH 44030
Joe O
Job Details: 07/30/2021
"Cc: not coolingCustomer stated they heard a hissing noise from compressor compartment, and when they pulled unit out found a wet spot on the cardboard and hissing coming from compressor line. Found dye coming off compressor lines, compressor excessively loud. Only pulling .46 amps. Needs compressor and drier; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (dryer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM01
Near Burton, OH 44021
Brian M
Job Details: 07/30/2021
Cc unit not cooling Found unit to have perfect frost pattern Found fan not running Replaced using truck stock ; used 1 WP2315539 (MOTOR-EVAP) from stock
We serviced a
MAYTAG DRYER
Model MGD6230RHW0
Near Willoughby Hills, OH 44094
Jason N
Job Details: 07/30/2021
"Installed blower wheel and UI panel. Ran dryer op test, no abnormal sounds heard. Op test good."
We serviced a
WHIRLPOOL WASHER
Model LSR5232LQ1
Near Cleveland, OH 44108
Corina B
Job Details: 07/30/2021
CC that the unit will only wash and never advance. Found the lid lock missing. Will need a new timer and lock. Office to reschedule ; ordrng 1 WP3954563 (Timer) and 1 3949247V (Door latch) and 2 WP3356311 (Screw)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Chagrin Falls, OH 44023
Corina B
Job Details: 07/30/2021
"CC that the unit does not make ice today it did. Ran diag passed. Fz 5* checked the thermistor, heater, ice box temp, fan all passed. Will need a ui ; ordrng 1 W11405309 (Ui)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Gates Mills, OH 44040
Dan H
Job Details: 07/29/2021
"New grille is scratched and dented(see pics), reordering grille, part is out of stock so not scheduling return appointment ; ordrng 1 W11028271 (Grille)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Mantua, OH 44255
Brian M
Job Details: 07/29/2021
"Cc unit not washing Found unit filling but sump not running Can hear motor humming Needs sump assembly ; ordrng 1 W11087376 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MHW8200FW0
Near Grafton, OH 44044
David R
Job Details: 07/29/2021
"Cc unit not turning on intermittently, will have to unplug and plug in multiple times, some options are not working or will cut off half way and shut down. No known error codes. Went into diagnostics cycle. Would not let me enter. Unplugged and plugged in. Finally let me into diagnostics cycle. Half way through while spinning unit shut off. All wires plugged in. Ordering both controls. And also to check drain housing on return. Air tap is dirty, replace also; ordrng 1 W10783707 (Ui consol) and 1 W11201292 (Control) and 1 W10903220 (Air trap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Highland Heights, OH 44143
Jason N
Job Details: 07/29/2021
"Cc unit dispense functions not working and temperature fluctuations. Customer stated unit dispense of water and ice werent working. Customer unplugged unit and dispense functions restored. Verified dispense functions working. Customer also stated unit temperatures in both compartment are fluctuating. Temps reading 35 in ff section, set at 37, reading -2 in freezer section, set at 0 degrees. Customers have temperature gauges in both sections. Advised variations in temperatures are normal based on unit cycles and environment, generally +/-5 degrees. Unit is working as designed at this time, could not duplicate issues."
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Elyria, OH 44035
Marie V
Job Details: 07/29/2021
"Cust only has 2 parts for UI do not have the control board yet. Ordering UI control. And reordering control board, it shows on our end that the part arrive. But is not at the cust.; ordrng 1 W11481116 (UI control) and 1 W11519742 (Control board)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW
Near Cleveland, OH 44104
Dan H
Job Details: 07/29/2021
"Customer complaint that unit is not spinning properly, ran diagnostics found f0e5(off balance) error code, unit leaning to the left , leveled, ran manual test cycle, unit drains and spins, unit shifts to agitate, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent , unit is operating as designed"
We serviced a
MAYTAG DRYER
Model MEDB955FW1
Near University Heights, OH 44118
Jason N
Job Details: 07/29/2021
"Cc unit not turning on Able to run diagnostics, found code f6e2 for UI cannot hear ACU. Reordering main control, UI panel and adding UI harness. Control not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 W10902774 (UI panel) and 1 W11365798 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Avon, OH 44011
Marie V
Job Details: 07/29/2021
"Cc that the unit stopped working. Took temps 36* on fresh food section and -2 on freezer. Check ice maker position, it was on home , cycled ice maker and it pass and filled with water. Removed ice maker and inspected found a block on ice at the fill area, unit will need new water valve, called BJ to confirm diag. ; ordrng 1 W11043013 (Valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WALL OVEN
Model WOD51es4es00
Near Conneaut, OH 44030
Jeff M
Job Details: 07/29/2021
Ui its not responding the number five and the start button for the upper oven is not working needs a user interface estimate only; ordrng 1 W10694994 (Ui) and 1 S
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near North Benton, OH 44449
Brian M
Job Details: 07/29/2021
"Cc unit not cooling properly Found damper not opening Advised on thermistor and damper replacement ; ordrng 1 WPW10594330 (control) and 1 12002355 (thermistor kit), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB07
Near Cleveland, OH 44104
Dan H
Job Details: 07/29/2021
"Customer complaint that unit is not cooling, fresh food section temperature at 71 degrees, freezer section temperature at 54 degrees, found bug larvae in air channels(see pics)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM03
Near Cleveland, OH 44113
Dan H
Job Details: 07/29/2021
"Customer complaint that door gasket is falling out, confirmed, no damage , reinstalled, op test good"
We serviced a
FRIGIDAIRE RANGE
Model GLEFS79DCJ
Near Conneaut, OH 44030
Jeff M
Job Details: 07/29/2021
Installed the new part op tested good. Element
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Cleveland, OH 44144
Corina B
Job Details: 07/29/2021
CC that the oven does not work. Confirmed. Ran diag F6e0 Oven User Interface had several errors of the same code. Will need a new main control and ui. ; ordrng 1 W11339755 (Ui) and 1 W11205353 (Main control)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS9
Near Parma, OH 44134
Corina B
Job Details: 07/29/2021
"Recovered refrigerant, replaced evap, compressor, and drier, pulled 28vac w/ pump, watched, good, charged 5oz r134a, unit cooling, pressures good, op test ok ."
We serviced a
KENMORE WASHER
Model 110.21102012
Near Shaker Heights, OH 44120
Jason N
Job Details: 07/29/2021
"Cc unit not cycling correctly. Ran diagnostics, found codes f7e1 for basket speed fault and f7e7 for basket unable to reach target rpm. Ran auto cycle, unit did not spin. Ran manual spin test, motor only humming. Replaced run capacitor using misc. truck stock part. Reran auto cycle. Noticed sound from basket, possible object stuck inside. Pulled basket, found nail stuck under basket, removed and retested. All functions passed. Op test good. ; used 1 W11395618 (Run cap) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2312TP0
Near Kent, OH 44240
Brian M
Job Details: 07/29/2021
Cc unit not cool Found return vents clogged with ice Cleared OP Test Ok
We serviced a
JENN-AIR COOKTOP ELE
Model JGD3430GB00
Near North Royalton, OH 44133
David R
Job Details: 07/29/2021
Customer had questions about heat emitting from blower motor. Customer is using all 4 burners on high. Let know that more heat is being drawn down into blower and could get hot. Checked and unit is hooked up correctly and blower is hooked up and working correctly. Unit is working as designed. Per owners manual hot surfaces should not be touched. If any other questions can refer to customer service and also provided file number preciously used. If need be can always send another tech.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Rock Creek, OH 44084
Jeff M
Job Details: 07/29/2021
The freezer door was not adjusted properly I readjusted the freezer door now shuts correct. customer is experiencing freezing on the top shelf of the refrigerator I blocked 50% of both air return channels unit tested good I also explained the cold air coming out of the primary vent you put anything underneath it it will freeze
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Kent, OH 44240
Brian M
Job Details: 07/29/2021
Cc of noise found bead in felt Removed OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Broadview Heights, OH 44147
David R
Job Details: 07/29/2021
"Cc unit leaking from bottom of fridge and icemaker not working. Found unit needs new drain tube, per service pointer unit is over 5 years so 100% part coverage. Icemaker not cycling. Could not find part on T/s. Ordering. Will use drain tube from t/s on return. ; ordrng 1 W10882923 (Icemaker)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Broadview Heights, OH 44147
David R
Job Details: 07/29/2021
Replaced adjuster kit. Tested and good. Op test ok.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Brecksville, OH 44141
David R
Job Details: 07/29/2021
Replaced control panel and interface controls. Tested. Good. Op test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Geneva, OH 44041
Jeff M
Job Details: 07/29/2021
Capacitors on the inverter board are swollen needs a new inverter board; ordrng 1 W11087200 (Inverter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF305ESS04
Near Painesville, OH 44077
Jeff M
Job Details: 07/29/2021
Customer never turned on the humidity control. I turned it on tested good the dampener assembly is loud it does need replaced; ordrng 1 WPW10594329 (Damper)
We serviced a
WHIRLPOOL WASHER
Model WTW 5610XW3
Near Painesville, OH 44077
Jeff M
Job Details: 07/29/2021
The bearings for the machine have failed and lock has failed customer wanted an estimate with just the lock to be replaced the unit is almost 10 years old estimate only; ordrng 1 W10404050 (Lock)
We serviced a
WHIRLPOOL RANGE
Model WFG535S0JS1
Near Maple Heights, OH 44137
Dan H
Job Details: 07/29/2021
"Installed control and ground wire, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2570FEZ09
Near North Olmsted, OH 44070
Marie V
Job Details: 07/29/2021
"Cc that the unit has a drawer that is not fitting on the door and that the ice is sticking with each other, tested door chute op test ok. Advic cust to try to use the ice more often or get ride of some ice after a few days if not been use because over time if is not been use ice will stick and it will cause problems to dispense. called whirlpool tech line spoke with Adrian, he told me that most likely the door was manufactured wrong. Will need to replace door. Ordering door and badge. Advice cust that doors takes about 6 to 8 weeks to arrive , office will contact ; ordrng 1 WPW10612926 (Badge) and 1 W11435343 (Right hand door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW02
Near Seven Hills, OH 44131
David R
Job Details: 07/29/2021
Replaced FZ gasket. Tested. Good. Op test ok.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Parma, OH 44134
David R
Job Details: 07/29/2021
Replaced igniter. Tested. Bake working and cycled. Op test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Cleveland, OH 44130
David R
Job Details: 07/29/2021
Cc unit frosting up in back of FZ. Tested and fans are running and heater is turning on. Thermistor shorted. Steamed ice and replaced thermistor from t/s. Good. Give 24 hours to return to normal temps. Op test ok. ; used 1 WPW10384183 (THERMISTORXXACADEMY RETURNXX) from stock
We serviced a
GE WASHER
Model GFWN1100L2WW
Near Madison, OH 44057
Joe O
Job Details: 07/29/2021
"Cc: tub loose, loud thumping noiseCustomer stated first load after repair the unit started making a thumping noise and they found the drum bouncing around. Found bearings failed. Needs tub assemblyCustomer does not want to repair at this time; ordrng 1 WH45X10142 (washing machine bask) and 1 WH45X10071 (rear_tub) and 1 WH08X10023 (tub_seal) and 1 WH45X10101 (washer drum front wi)"
We serviced a
MAYTAG WASHER
Model LAT7800AAL
Near Madison, OH 44057
Joe O
Job Details: 07/29/2021
Installed belts. Ran test cycle. Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Eastlake, OH 44095
Joe O
Job Details: 07/29/2021
Cc: error codesFound error f7e1(single speed wash motor failure) f9e1(not draining) fae2(vent wax motor electrical problem). Ran diagnostics test. Found unit has strong drain. Found unit not washing. Needs sump assemblySump assembly out of stock. Office to reschedule; ordrng 1 W11460945 (Sump assembly)
We serviced a
GE REFRIGERATOR
Model GFS26GSNBSS
Near Willoughby, OH 44094
Joe O
Job Details: 07/29/2021
"Cc: not coolingFound compressor not running upon arrival. Relay continues to trip on compressor. Hooked up compressor tester. Compressor started, pulling 1.23 amps. Needs start deviceCustomer does not want to repair at this time ; ordrng 1 WR08X22874 (refrigerator relay &), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Willoughby, OH 44094
Joe O
Job Details: 07/29/2021
Cc: will not power upFound control broken. Needs controlControl out of stock. Office to reschedule ; ordrng 1 W10892389 (cntrl-elec)
We serviced a
GE REFRIGERATOR
Model PDS22SBNBS
Near Chardon, OH 44024
Joe O
Job Details: 07/29/2021
Cc: noisesFound small amount of chatter coming from r134a running through cap tube. Customer stated thats not the noise they heard. Unable to duplicate noise. Op test ok
We serviced a
WHIRLPOOL WASHER DUET
Model WFW92HEFW0
Near University Heights, OH 44118
Dan H
Job Details: 07/29/2021
"Customer complaint of erratic displays, powered unit on selector knob is showing 3 different cycles lit, user interface test shows shorted keys, unit needs new user interface ; ordrng 1 W10911023 (Ui)"
We serviced a
WHIRLPOOL DRYER
Model WED7000DW0
Near North Olmsted, OH 44070
David R
Job Details: 07/29/2021
Cc unit screeching. Replaced dryer kit from t/s. Tested. Good. Op test ok. ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Chagrin Falls, OH 44023
Joe O
Job Details: 07/29/2021
"Cc: not making iceCycled ice maker, found unit will cycle but not filling, fill tube not frozen. Needs ice maker and water valveValve and ice maker out of stock. Office to reschedule No parts list was available for unit. Looked up parts by part numbers on old parts; ordrng 1 W11546935 (Ice maker) and 1 W11546685 (Water valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Lakewood, OH 44107
Corina B
Job Details: 07/29/2021
CC that the filter does not come out and there is a noise. Confirmed. Found the filter stuck in the housing. Will need new housing. Damaged the filter when removing it. Office to reschedule ; ordrng 1 WPW10394053 (Housing) and 1 EDR1RXD1 (Filter) and 1 W11164593 (Diffuser)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Cleveland, OH 44120
Jason N
Job Details: 07/29/2021
"Cc unit making noise and not drying clothes Ran dryer test, verified noise from blower wheel area. Pulled vent and rear cover, found vent tube full of wet lint, blower housing and lint tube rusted out. Water has been getting into unit from vent tube. Unit needs new lint chute and blower wheel housing. Customer stated he was a warranty, but is not call right now. Paid service call. Estimate only at this time. ; ordrng 1 W11117429 (Lint chute)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Beachwood, OH 44122
Jason N
Job Details: 07/29/2021
"Cc unit still not cooling correctly, no ice production Checked temps in freezer, found temps at 20 degrees. Found ice ball on cap tube. Unit has refrigerant leak. Found service pointer W10666205E for this issue as well as S-code S71233 for parts and labor. ; ordrng 1 W10917531 (Ff evap) and 1 WPW10143759 (Filter drier) and 1 W10276644 (Compressor) and 1 W10342573 (Tray)"
We serviced a
KITCHENAID RANGE
Model KODE507EBL00
Near Beachwood, OH 44122
Jason N
Job Details: 07/29/2021
"Cc unit needs 27 trim installed Found lower vent trim cover missing. Part sent out is not the correct part needed. Ordering lower vent trim assembly. Part not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 W10351276 (Vent assembly black)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Bedford Heights, OH 44146
Jason N
Job Details: 07/29/2021
"Cc unit does not heat.Plugged in unit, ran time dry cycle. Unit heating properly. Could not find any issues with unit. Unit working as designed."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Strongsville, OH 44136
Marie V
Job Details: 07/29/2021
Cc that theres a grinding noise coming from drum. Confirmed. Found motor not aligned and holder on it came off. Unit will need new motor and blower wheel; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel)
We serviced a
MAYTAG DRYER
Model SDG4606AWW
Near Mentor, OH 44060
Jeff M
Job Details: 07/29/2021
Found the thermal fuse open the vents all kinked causing a big airflow restriction needs a new fuse; ordrng 1 WP40113801 (Fuse) and 1 S
We serviced a
AMANA WASHER
Model NFW5800HW0
Near Fairport Harbor, OH 44077
Jeff M
Job Details: 07/29/2021
It was a control lock. I unlock the control unit tested good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT910SAYE0
Near Chagrin Falls, OH 44023
Joe O
Job Details: 07/29/2021
"Cc: not washingFound error code f6e6(cool water). Ran test cycle. Found unit shutting down mid cycle and flashing start resume. Found no loss of power at control. Needs control, and latchControl out of stock. Office to reschedule; ordrng 1 W10482988 (elect control board) and 1 W10619006 (latch-door)"
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Ravenna, OH 44266
Brian M
Job Details: 07/29/2021
"Cc unit not agitating properly Found washplate damaged Customer wants to install ; ordrng 1 W10902814 (washplate), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE WALL OVEN
Model PEB1590DM2BB
Near Rocky River, OH 44116
Gabriel P
Job Details: 07/29/2021
"Found burn marks on main control board, unit will need main control board.; ordrng 1 WB27X25300 (Electronic control), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDW00
Near Westlake, OH 44145
Gabriel P
Job Details: 07/29/2021
"Found unit at 60 degrees in both cavities, no frost pattern on evaporator 0.5 amps draw from compressor ; ordrng 1 WPW10507886 (Compressor) and 1 W10843121 (Drier filter) and 1 W10836706 (Evaporator)"
We serviced a
WHIRLPOOL RANGE
Model GFE461LVS0
Near Amherst, OH 44001
Gabriel P
Job Details: 07/29/2021
"Found error F6e1 followed tech sheet codes, unit will need main control. Please order part on 8/6/21 customer will be out of town until then; ordrng 1 WPW10308315 (Main control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Lakewood, OH 44107
Corina B
Job Details: 07/29/2021
CC that the door does not stay shut. Confirmed. Found the latch broke off. Replaced the latch from surplus t/s. Opt test ok ; used 1 WPW10610880 (Catch) from stock
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model MVW7232HW
Near Perry, OH 44081
Jeff M
Job Details: 07/29/2021
I put the unit in a high-speed spin and then I put the unit in agitation cycle I was not able to duplicate the sound unit is operating by design
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Cleveland Heights, OH 44118
Dan H
Job Details: 07/29/2021
"Customer complaint that unit is not cooling, fresh food section temperature at 80 degrees, freezer section temperature at 24 degrees, compressor and condenser fan are running, evaporator fan is not running, found excessive frost built up on back wall, found fresh food section door not sealing due to tortilla package wedged in door, unit needs new evaporator fan motor, control , and thermistor , part is out of stock so not scheduling return appointment ; ordrng 1 WPW10464673 (Fan motor) and 1 W10316760 (Thermistor) and 1 W11035836 (Cntrl)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Lorain, OH 44052
Gabriel P
Job Details: 07/29/2021
"Cc unit not working, replaced lid lock with truck stock ran calibration and diagnostic cycle opt test passed; used 1 W11307244 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Lorain, OH 44052
Gabriel P
Job Details: 07/29/2021
"Cc unit not dispense water, found frozen reservoir, steamed reservoir and opt test pass"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Cleveland, OH 44103
Corina B
Job Details: 07/29/2021
CC that there is a smell of pee. Checked the freezer 5 ff 39. Checked the compressor area no signs of rodents. Checked the ff and Fz section no signs of a smell. No food rotting. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM00
Near Olmsted Falls, OH 44138
Marie V
Job Details: 07/29/2021
"Cc that the unit is not making ice and that ther3ss frost on ice maker facia and back wall. Took temp 33* on fresh food section and 0* on freezer.unit was set to 33* change back to recommended. Tested door switches and fan motor good. Ran diag error codes on ice maker E0 ice maker is working. Found SP. It will only replace seal kit, advice cust to allow unit about 24 hours for temps to change , it was set too cold witch can cause freezing lines and frost on unit. Op test ok. Cust will call back if they dont see any changes for now is complete.; ordrng 1 W10612142 (Rear seal adapter kit), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Aurora, OH 44202
Brian M
Job Details: 07/29/2021
Recovered refrigerant Installed and evap drier Pressure tested with nitro 150 psi no changes Ran 30 inch vac for 20 min Watched no change Recharged with 6oz r134a Pressure sitting at 0 normal frost pattern Ran test 4 normal frost OP Test Ok; used 2 WPW10143759 (DRIER) from stock
We serviced a
KENMORE WASHER
Model 11D.5142511
Near Avon Lake, OH 44012
Gabriel P
Job Details: 07/29/2021
"Unit will need tub ring and suspension replaced ; ordrng 1 WPW10215107 (Tub ring) and 1 W10780048 (Suspension tub), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW9250WW00
Near Aurora, OH 44202
Jason N
Job Details: 07/29/2021
"Cc unit making loud vibration noise during spin cycle. Found unit basket has side to side movement and clunking noise. Unit has rear tub bearing or crosspiece(spider) failure. Unit will need basket and tub replacement. Some parts not showing in stock at Marcone, office to contact customer. ; ordrng 1 WPW10202459 (Basket) and 1 W10305749 (Front tub) and 1 W11239041 (Rear tub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Cleveland, OH 44108
Corina B
Job Details: 07/29/2021
Replaced the dispenser. Opt test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Westlake, OH 44145
Marie V
Job Details: 07/29/2021
"Cc that the unit is not making ice. Took temps 37* on fresh food section, 5* on freezer and 14* on ice maker box. Ran diag found error code of E5 timed ice maker. Ran step 16 , 17 for door switches,pass. Unit will need ice maker. ; ordrng 1 W11294907 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Cleveland, OH 44112
Brian M
Job Details: 07/29/2021
Cc unit not spinning Ran diagnostics no errors Ran manual spin and agitate test no issue Ran auto test and calibration Advised to watch
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BB2
Near Cleveland Heights, OH 44118
Dan H
Job Details: 07/29/2021
"Customer complaint that only some of the burners are lighting, confirmed, found left side igniters not arcing, unit needs new spark module ; ordrng 1 WPW10110523 (Spark module)"
We serviced a
KITCHENAID WALL OVEN
Model KODE507EBS05
Near Highland Heights, OH 44143
Brian M
Job Details: 07/29/2021
Installed hinges OP Test Ok