We serviced a
WDF320PADS WHIRLPOOL
Model DISHWASHER
Near Strongsville, OH 44149
Chad P.
Job Details: 10/25/2017
, Found heater deactivated. Likely from previous failure of wash motor. Found tab on heater sticking up blocking sprayer. Reset control and tested heater. Now working. Corrected heater locking tab. Op test ok. ; Job Cmpltd
We serviced a
MZF34X20DW00 MAYTAG
Model FREEZER
Near Strongsville, OH 44149
Chad P.
Job Details: 10/25/2017
Cc that unit is icing in top of unit. Found small gap in seal. Steamed and conformed gasket. Advised to monitor. Op test ok. ; Job Cmpltd,
We serviced a
KRFF507EBL01 KITCHENAID
Model REFRIGERATOR
Near Olmsted Falls, OH 44138
Chad P.
Job Details: 10/25/2017
Found a small amount of ice forming on the right-hand side of the freezer behind the door seal. Cleared ice and conformed gasker. Advised to monitor. Op test ok. ; Job Cmpltd
We serviced a
WRS325FDAM04 WHIRLPOOL
Model REFRIGERATOR
Near Olmsted Township, OH 44138
Chad P.
Job Details: 10/25/2017
Found unit not getting below 40 in ff section. Good frost pattern on evap. Lights working. No nosie at this time. Started and stopped unit a few times. Weak air flow into ff section. Evap fan is running slow. Unit is defrosting. Needs fan motor replaced. ; ordrng 1 4389144 (motor,evap.fan)
We serviced a
106.76932400 KENMORE
Model ICE MAKER
Near Beachwood, OH 44122
Jeff M
Job Details: 10/25/2017
Installed new part unit op tested good
We serviced a
WED49STBW1 WHIRLPOOL
Model DRYER
Near Chardon Township, OH 44024
Benjamin B.
Job Details: 10/25/2017
Found door seal torn seal was now put on correctly and red glue which is perminant was uses the entire door needs replaced ; ordrng 1 W10906683 (seal-door) and 1 WP695737 (door), schdld next appmnt for 11/3 FR
We serviced a
MVWX655DW0 MAYTAG
Model WASHER
Near Avon Lake, OH 44012
Dan H
Job Details: 10/25/2017
Customer complaint that unit is not starting, ran diagnostics, found f0e5(off balance load detected), started normal wash cycle, lid locked, unit filled and advanced to wash cycle, unit is operating as designed, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent ; Job Cmpltd
We serviced a
WEE730H0DS0 WHIRLPOOL
Model RANGE
Near Berea, OH 44017
Chad P.
Job Details: 10/25/2017
Installed harness and terminal block. Op test ok. ; Job Cmpltd
We serviced a
KFCO22EVBL2 KITCHENAID
Model REFRIGERATOR
Near Chagrin Falls, OH 44022
Corina B
Job Details: 10/25/2017
CC that there is frost in the fz. Found the gasket is not touching the frame. Removed door and checked the rails to make sure they are lined up, good. Steamed the gasket with steamer. Optest ok; Job Cmpltd
We serviced a
WRF532SMBM WHIRLPOOL
Model REFRIGERATOR
Near Mentor, OH 44060
Benjamin B.
Job Details: 10/25/2017
39 fresh food section and -2 freezer. Found damper. MAking noise. Mullion srip heater is always on something is not wired correctly diagram is not clear on wiring called wpl techline spoke with joel found that blue wire with yellow tracer got caught under liner when they foamed unit i was able to get wire out and make connectiions for mullion heater. Just need to order damper because of noise. Cust very unhappy with unit wants a new one they are calling wpl; ordrng 1 WPW10594330 (control), schdld next appmnt for 11/3 FR
We serviced a
DWU9922AAB MAYTAG
Model DISHWASHER
Near Gates Mills, OH 44040
Jeff M
Job Details: 10/25/2017
There is a Service bulletin Date: January 2004No: TDD-0010-B The unit is not draining completely I found the rinse aid dispenser leaking which has damage the wiring harness that crosses from the door to underneath the machine. Multiple parts are needed for the repair given the age of the machine customer will buy new one;
We serviced a
KFCS22EVMS0 WHIRLPOOL
Model REFRIGERATOR
Near Avon Lake, OH 44012
Dan H
Job Details: 10/25/2017
Customer complaint that door is not closing, found ball bearings from tracks on freezer section floor, unit needs new freezer section drawer tracks; ordrng 1 13042306 (bracket 47.12) and 2 WP13055901 (slide)s and 1 WPW10544404 (bracket), schdld next appmnt for 11/2 THU
We serviced a
TPX24BIBBWW GE
Model REFRIGERATOR
Near Novelty, OH 44072
Corina B
Job Details: 10/25/2017
Replaced the water line to the ice maker and the nut. Optest np. Checked the i/m, has 120v. Tried cycling the i/m, will not cycle. Will need a new i/m. Called GS to order parts. ; ordrng 1 WR30X10093 (icemaker asm ), schdld next appmnt for 11/1 WED
We serviced a
MFT2776DEM00 MAYTAG
Model REFRIGERATOR
Near Rocky River, OH 44116
Dan H
Job Details: 10/25/2017
Wrong part recieved, ordering correct part; ordrng 1 W10633627 (motor-evap 66.50), schdld next appmnt for 11/1 WED
We serviced a
WRS571CIDM01 WHIRLPOOL
Model REFRIGERATOR
Near WILOUGHBY HLS, OH 44094
Benjamin B.
Job Details: 10/25/2017
Found fresh food at 40 and freezer at 5. Foumd icemaker not cycling replaced same unit filled with water op test ok; used 1 W10873791 (ICEMAKER) from stock, Job Cmpltd
We serviced a
KRFF305ESS00 WHIRLPOOL
Model REFRIGERATOR
Near Kirtland, OH 44094
Jeff M
Job Details: 10/25/2017
Customer did not have the humidity control on. Unit p tested good ; Job Cmpltd,
We serviced a
WDF560SAFM2 WHIRLPOOL
Model DISHWASHER
Near Mentor-on-the-Lake, OH 44060
Jeff M
Job Details: 10/25/2017
Installed new part unit op tested good ; Job Cmpltd
We serviced a
WRF555SDHV00 WHIRLPOOL
Model REFRIGERATOR
Near Painesville Township, OH 44077
Jeff M
Job Details: 10/25/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
KSEG700ESS0 RANGE
Model KITCHENAID
Near Painesville Township, OH 44077
Jeff M
Job Details: 10/25/2017
Installed new part unit op tested good. Preheated the unit to 350 op tested good ; Job Cmpltd,
We serviced a
KRFF300ESS01 KITCHENAID
Model REFRIGERATOR
Near Parma, OH 44129
Chad P.
Job Details: 10/25/2017
Found freezer frosted over and ice on the bottom. Appears door might have been left open. Cleared ice and frost. Advised to monitor. Op test ok. ; Job Cmpltd,
We serviced a
A3316ABSARWW GE
Model REFRIGERATOR
Near Cleveland, OH 44114
Chad P.
Job Details: 10/25/2017
Found defrost timer hangin up. Needs replaced. ; ordrng 1 WR09X10049 (control defrost)
We serviced a
WRT511SZDM00 WHIRLPOOL
Model REFRIGERATOR
Near Novelty, OH 44072
Corina B
Job Details: 10/25/2017
CC that there is frost on the top of the door and at top of the fz and when shutting the doors you can hear the compressor rattle. Compressor is not rattling, there was a bottle hitting the back wall in the ff. The fz door was not level with the ff door. Called tl Robert file #7720387471. Had me check the bottom of the ff frame to see if there is any separation, good. Checked the tabs on the fz frame if they were siliconed, good. There is an air leaking coming in from somewhere. Robert is submitting this to engineering to see if there is anything else we can do. If i do not hear from him today. Whirlpool will be contacting the cust to replace the unit.
We serviced a
WDF520PADM5 WHIRLPOOL
Model DISHWASHER
Near Cleveland, OH 44114
Dan H
Job Details: 10/25/2017
Customer complaint that unit is not draining, confirmed, installed new drain pump, op test good ; Job Cmpltd
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Lorain, OH 44053
Tim G.
Job Details: 10/25/2017
Complaint that the unit is not filling completely and that there is a draining issue. Checked the units stored errors and found a F5E3 lid unlock fault and a F0E2 over suds issue. Checked the lid lock and found good. And tested the drain pump, op test good. No way of testing fill level. Unit a normal op and ready for resale. ; Job Cmpltd,
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204EWH4
Near Lorain, OH 44053
Tim G.
Job Details: 10/25/2017
Complaint that the door sticks. Checked and found the tub damaged on the left side. Unit needs tub asm. ; ordrng 1 WPW10681506 (tub-dishwr), schdld next appmnt for 11/2 THU ! [**],
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Lorain, OH 44053
Tim G.
Job Details: 10/25/2017
Complaint that the control panel is not working properly. Checked unit and found the control panel touchy (all are like that).entered diagnostics and found no errors. Units op is found to be normal. Unit ready for resale. ; Job Cmpltd,
Near Lorain, OH 44053
Tim G.
Job Details: 10/25/2017
We serviced a
MAYTAG DRYER
Model MGDC400BW1
Near Elyria, OH 44035
Tim G.
Job Details: 10/25/2017
Complaint that the sensor asm is tearing the clothing. Replaced sensor and advised the customer to watch. ; Job Cmpltd,
We serviced a
JCB2059GES JENN-AIR
Model REFRIGERATOR
Near Eastlake, OH 44095
Benjamin B.
Job Details: 10/25/2017
Cut complaint of condensation on ceiling of fresh food and freezer door hard to open. Found gap between liner and cabinet repaired with silicone freezer door main basket was not seated correctly adjusted basket and lubricated rails op test ok
We serviced a
WRT318FZDW02 WHIRLPOOL
Model REFRIGERATOR
Near University Heights, OH 44118
Dan H
Job Details: 10/25/2017
Customer complaint that unit is not running, unit is in defrost, fresh food section temperature at 44 degrees, freezer section temperature at 24 degrees, compressor started, evaporator fan is running, condenser fan is running, evaporator frost pattern is good, unit is operating as designed ; Job Cmpltd,
We serviced a
KRMF706ESS01 KITCHENAID
Model REFRIGERATOR
Near Kirtland, OH 44094
Corina B
Job Details: 10/25/2017
C that the ff is not cooling, started cooling about 8pm last night. Ff 37 fz 7. The settings are set at ff33 and fz-1. Door seals are good. Called tl Butch file# 7720386061. Said its cooling right now. And we need to see it when its happening. He said that the cust could have set the settings at 33 before i walked in. Also, that i need a thermacouple to get accurate readings, instead of an infrared thermometer. Optest ok. ; Job Cmpltd
We serviced a
GSS25XGNACC GE
Model REFRIGERATOR
Near Wickliffe, OH 44092
Chad P.
Job Details: 10/25/2017
Installed parts listed and placed core on truck for return. Op test ok. ; Job Cmpltd
We serviced a
WRT311FZDW00 WHIRLPOOL
Model REFRIGERATOR
Near Mentor-on-the-Lake, OH 44060
Corina B
Job Details: 10/25/2017
Cust complaint of unit freezing food and getting water on top shelf. Found unit set at reconmending settings and fresh food was 34 ; ordrng 1 W10866230 (thermostat), schdld next appmnt for 11/1 WED
We serviced a
KUDP01ILBT5 KITCHENAID
Model DISHWASHER
Near Chardon Township, OH 44024
Corina B
Job Details: 10/25/2017
CC that the unit is making a wining noise and not washing the dishes. Advised cust to run the hot water in the sink before starting the dw. Started the dw and the motor is grinding. Will need a new pump and motor. Cust does not want to repair
We serviced a
GHWN4250D0WW GE
Model WASHER
Near Roaming Shores, OH 44085
Benjamin B.
Job Details: 10/25/2017
Ran unit on normal cycle with a load ; ordrng 1 WH20X10094 (motor and inverter a)
We serviced a
GDT720SSF0SS GE
Model DISHWASHER
Near Cleveland, OH 44113
Dan H
Job Details: 10/25/2017
Customer complaint that detergent dispenser door does not open, confirmed, found user interface not sending 13.5vdc, unit needs new user interface ; ordrng 1 WD21X20724 (kit svc ui top logic), schdld next appmnt for 11/1 WED
We serviced a
WRT771RWYW01 WHIRLPOOL
Model REFRIGERATOR
Near Mentor, OH 44060
Benjamin B.
Job Details: 10/25/2017
Replaced air filter and instructed cust on filter lights for water filter and air filter op test ok.; Job Cmpltd
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near North Olmsted, OH 44070
Brian B
Job Details: 10/25/2017
CC that not enough water and not cleaning clothes. Ran diag.. no codes. Ran auto test.. All functions operating as designed.. Ran normal cycle with towels. Water level is correct. Advised customer that she cannot do just one piece of clothing, must have at least 5 or 6 pieces to sense properly and to balance properly. Advised customer that this is a low water washer and we cannot change the way it is designed. Optest ok.; Job Cmpltd, saved tckt [SdLink
We serviced a
KITCHENAID ICE MAKER
Model KUIS18PNZB1
Near Westlake, OH 44145
Robert A.
Job Details: 10/25/2017
Machine not running. Ran diag. In step 5 water valve should turn on until water level sensor detects full. Clean and max ice light are on indicating a full reservoir when empty. Failed water level sensor. Also, water coming in very slow. Will also replace valve.. advised customer to call whirl and get new authorization #.. do not order parts until we receive new autho.; ordrng 1 W10897719 (WATER VALVE) and 1 W10908287 (PUMP WITH SENSOR), schdld next appmnt for 11/1
We serviced a
KRFC704FPS00 KITCHENAID
Model REFRIGERATOR
Near Garfield Heights, OH 44105
Chad P.
Job Details: 10/24/2017
Found heater wire on ice maker fill tube broken. Needs fill tube assy replaced. Cust needs morning for install appt please. ; ordrng 1 W10793652 (FILL TUBE ASSY),
We serviced a
JJW8630DDS JENNAIRE
Model WALL OVEN
Near University Heights, OH 44118
Jeff M
Job Details: 10/24/2017
, Installed new part unit op tested good. I put the lightbulb in wrong blew the lightbulb. Customer told me she can put it in herself I also told her make sure the power is off so she does not make the same mistake I did.; ordrng 1 W10886919 (LIGHT),
We serviced a
GE SXS REFRIGERATOR
Model ZISB36DYB
Near Avon Lake, OH 44012
Brian B
Job Details: 10/24/2017
, Installed icing kit. Optest ok.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , Job CmPLTD
We serviced a
KITCHENAID B/IN REFRIGERATOR
Model KSSS42DBX00
Near Russell Center, OH 44072
Robert A.
Job Details: 10/24/2017
Found ice door not closing correctly, delay sticking, needs mechanism and door; ordrng 1 WP1120581 (DELAY MECH77.02) and 1 WP2147168 (ICE DOOR 2601), used 1 SHIPPING (SHIPPING AND HANDLING) from stoCK,schdld next appmnt for 11/1 WED ! [**],
We serviced a
WHIRLPOOL RANGE
Model MET8720DS02
Near Highland Heights, OH 44143
Robert A.
Job Details: 10/24/2017
Found light buLb open, replaced, op test ok; used 1 S3810 ([Alt for 8009]) from stock, , Job Cmpltd,
We serviced a
WFG320M0BS3 WHIRLPOOL
Model RANGE
Near Cleveland, OH 44111
Dan H
Job Details: 10/24/2017
Customer complaint that left front burner is not turning off, found gas lines to both front burners broken, unit needs new gas lines and orifaces, customer has unit plugged into ungrounded outlet with 2-3 prong adapter, advised customer to have an electrician install a grounded outlet ; ordrng 1 W11028738 (holder-orf) and 1 W11050487 (holder-orf), schdld next appmnt for 11/1 WED
We serviced a
MDB8959SFZ4 MAYTAG
Model DISHWASHER
Near WARRENSVL HTS, OH 44122
Jeff M
Job Details: 10/24/2017
Installed new part unit op tested good. ; Job Cmpltd
We serviced a
KDTE304DSS0 KITCHENAID
Model DISHWASHER
Near North Royalton, OH 44133
Chad P.
Job Details: 10/24/2017
Installed control. Op test ok. ; Job Cmpltd,
We serviced a
MVWB980BW0 MAYTAG
Model WASHER
Near Amherst, OH 44001
Paul H.
Job Details: 10/24/2017
Replaced valve log and tub ring, ran test cycle, op test ok.; Job Cmpltd,
We serviced a
WFG320M0BW0 WHIRLPOOL
Model RANGE
Near Pierpont, OH 44082
Benjamin B.
Job Details: 10/24/2017
Installed tab kit op test ok; Job Cmpltd
We serviced a
HYE3657AYW MAYTAG
Model DRYER
Near Richmond Heights, OH 44143
Corina B
Job Details: 10/24/2017
CC that the drum does not tumble. Found the belt is broken. Will need a new belt. Replaced the belt from t/s. Vacuumed the dryer out. Optest ok. ; used 1 341241 (BELT) Job Cmpltd
We serviced a
WDT710PAYM3 WHIRLPOOL
Model DISHWASHER
Near Conneaut, OH 44030
Benjamin B.
Job Details: 10/24/2017
Installed mounting tabs and screws op test ok; Job Cmpltd
We serviced a
WDT720PADM2 WHIRLPOOL
Model DISHWASHER
Near Bay Village, OH 44140
Dan H
Job Details: 10/24/2017
Customer complaint that unit is not draining all water out, ran diagnostics no error codes found, unit completed test cycle, all water drained out, started normal wash cycle, unit filled, cancelled cycle unit drained, unable to duplicate the problem, unit is operating as designed ; Job Cmpltd
We serviced a
KCGS550ESS01 WHIRLPOOL
Model COOK TOP
Near Strongsville, OH 44136
Chad P.
Job Details: 10/24/2017
Ran entitlement. Pop 2/13/17Arrived to find unit working correctly. Cc that center burner would not stop trying to ignite even when in the off position. Unit uses push down ignitor switches. Possible knob was stuck in the down position. Applied dry lubricant to valve stem. Advised to use as normal. If issues return contact wpl back for service. ; Job Cmpltd
We serviced a
MGR5752BDW MAYTAG
Model RANGE
Near Conneaut, OH 44030
Benjamin B.
Job Details: 10/24/2017
Installed all parts op test ok; Job Cmpltd
We serviced a
MHW3505FW MAYTAG
Model WASHER
Near Berea, OH 44017
Chad P.
Job Details: 10/24/2017
Found times scrambled. Reset power. Times back to normal. Ran rapid wash, op test ok. ; Job Cmpltd
We serviced a
PHP9000M2BB GE
Model RANGE
Near Berea, OH 44017
Chad P.
Job Details: 10/24/2017
Found main control shorted. Will require complete control assy replaced. No parts in stock. Office to please research and contact cust fot install date. Big job. 3 job count on return. ; ordrng 1 WB27X10995 (generator module),
We serviced a
KFEG500ESS0 KITCHENAID
Model RANGE
Near Middleburg Heights, OH 44130
Chad P.
Job Details: 10/24/2017
Found rear right element open. Insulation on element came free landed on element and over heated it. Needs element replaced. ; ordrng 1 WP8273994 (ELEMENT),
We serviced a
ET1PHKXPQ08 WHIRLPOOL
Model REFRIGERATOR
Near Garfield Heights, OH 44125
Jeff M
Job Details: 10/24/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
WMH53520CS6 WHIRLPOOL
Model MICROWAVE
Near Parma, OH 44130
Jeff M
Job Details: 10/24/2017
, Customer is having a door issue with the microswitches and cams. Also found the lightbulb blown again needs a new lightbulb and light socket; ordrng 1 8206232A (lamp 40 watt) and 1 W10210871 (housng-lmp) and 1 W10450407 (harns-wire),
We serviced a
WRT314TFDW00 WHIRLPOOL
Model REFRIGERATOR
Near Rocky River, OH 44116
Dan H
Job Details: 10/24/2017
Customer complaint that fresh food section door gasket is not sealing, confirmed, fresh food section door needs adjusted, adjusted door up with washer, fresh food section door sealing now, op test good ; used 1 WP487576 (NYLON SHIMMING WASHER) from stock, Job Cmpltd
We serviced a
MDB8969SDM3 WHIRLPOOL
Model DISHWASHER
Near Parma, OH 44134
Jeff M
Job Details: 10/24/2017
The unit is 120vac at the main control. The unit is not turning on user interface is completely dead. Needs new main control estimate only; ordrng 1 W10712071 (CONTROL ),
We serviced a
JENN-AIR ICE MAKER
Model JIM158XYCX1
Near Westlake, OH 44145
Brian B
Job Details: 10/24/2017
Pulled unit. Ohmed out sensor from control to make sure harness is good. Checked good. Replaced board and bin sensor. Optest ok.; Job Cmpltd,
We serviced a
WDF320PADS2 WHIRLPOOL
Model DISHWASHER
Near Cleveland Heights, OH 44118
Corina B
Job Details: 10/24/2017
Replaced the control. The first control was in the downstairs apt. Have both controls to return. One core one return. Ran a calibration. Optest ok. ; Job Cmpltd
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Lyndhurst, OH 44124
Robert A.
Job Details: 10/24/2017
Found frost in frz, door not sealing, cleared ice, reset door, replaced switch, op test ok; used 1 12002646 (LIGHT SWITCH) from stock, Job Cmpltd,
We serviced a
WHIRLPOOL BUILT IN OVEN
Model RBS277PDB4
Near University Heights, OH 44118
Robert A.
Job Details: 10/24/2017
Found relay on c/b stuck, needs control, broil element hanging down, control bd nla; ordrng 1 4448875 (CONTROL NLA475.90) and 1 WP9760767 (BROIL ELEMENT6464), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, job compltd
We serviced a
KITCHENAID REFRIGERATOR
Model KSC23C8EYY02
Near Shaker Heights, OH 44122
Robert A.
Job Details: 10/24/2017
Found ff evap frozen, ran diagnostics, thermistors good, checked per tech sheet, tested thermistors from c/b, correct, checked voltages from power bd, good, controls not talking, needs ui and c/b and evap defrosted; ordrng 1 WPW10235503 (CONTROL225.79) and 1 WPW10623106 (UI266.51), used 1 SHIPPING (SHIPPING AND HANDLING) from stock,
We serviced a
MVWB880BW0 MAYTAG
Model WASHER
Near Avon Lake, OH 44012
Paul H.
Job Details: 10/24/2017
Seal has failed, bearings are bad, water and oil have been leaking out,
We serviced a
MRT311FFFH00 MAYTAG
Model REFRIGERATOR
Near Avon Lake, OH 44012
Paul H.
Job Details: 10/24/2017
FC not sealing properly, air migration freezing, gasket appears fine, seating correctly, noticed sag on bottom of gasket, usually indicative of liner/door shell separation, ordering door; ordrng 1 LW10668769 (DOOR-FC) and 1 WPW10612925 (nameplate)
We serviced a
KGRS505XSS05 KITCHENAID
Model RANGE
Near Avon Lake, OH 44012
Paul H.
Job Details: 10/24/2017
Clock UI not functioning at all, surface burners spark but no gas, this is due to safety valve not getting power from board, ran entitlement, board and UI are covered under parts warranty, ordering; ordrng 1 WPW10295112 (panl-cntrl) and 1 WPW10365423 (cntrl-elec)
We serviced a
CWE5800ACB WHIRLPOOL
Model RANGE
Near North Olmsted, OH 44070
Paul H.
Job Details: 10/24/2017
Unit has power, lower oven functions, upper oven controlled by board which is out, part appears to not be available, called GS, no longer available;
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA2
Near Pepper Pike, OH 44124
Robert A.
Job Details: 10/24/2017
, Ran diagnostics, water temp at fill 81deg, motor receiving power, just humming, needs sump; ordrng 1 WPW10605058 (SUMP ASM), schdld next appmnt for 11/1 WED ! [**],
We serviced a
WED4815EW1 WHIRLPOOL
Model DRYER
Near Cleveland, OH 44106
Corina B
Job Details: 10/24/2017
CC that there is no heat in the unit. customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube,. Checked the outside vent, good. Checked the voltage l1-n 120v l2-n 120v l1-l2 0v. Will need an electrician. Optest ok. ; Job Cmpltd
We serviced a
WRS571CIDM01 WHIRLPOOL
Model REFRIGERATOR
Near Lakewood, OH 44107
Dan H
Job Details: 10/24/2017
Customer complaint that fresh food section liner is cracked, confirmed(see pics), Unit needs liner repair kit, location of crack will likely be visible after repair; ordrng 1 8201700 (repair kit), schdld next appmnt for 11/1 WED
We serviced a
WRT311FZDB00 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44119
Corina B
Job Details: 10/24/2017
CC that there was ice and frost in the fz. Fz 8.6 ff 29. Unit is empty. Removed evap cover, frost pattern good. Evap fan is running. Checked fz and ff gasket, good. Found air gaps between the frame and the liner. Siliconed the fz frame. Running as designed. Optest ok. ; Job Cmpltd
We serviced a
KSDG950ESS0 KITCHENAID
Model RANGE
Near Madison Township, OH 44057
Benjamin B.
Job Details: 10/24/2017
Installed glass op test ok; Job Cmpltd
We serviced a
MVWC415EW1 MAYTAG
Model WASHER
Near Olmsted Falls, OH 44138
Paul H.
Job Details: 10/24/2017
Replaced agitator shaft and dispenser cap, snug fit, good to go.; Job Cmpltd, saved tckt [SdLink\299291a.png], O-emld tckt [SdLink
We serviced a
WRF535SMBB00 WHIRLPOOL
Model REFRIGERATOR
Near Elyria, OH 44035
Paul H.
Job Details: 10/24/2017
Replaced door switch, tested, op test ok.; Job Cmpltd
We serviced a
KHHC2090SSS-2 KITCHENAID
Model MICROWAVE
Near Grafton, OH 44044
Paul H.
Job Details: 10/24/2017
, Replaced door assembly, set clock and heated a cup of water, op test ok.; Job Cmpltd
We serviced a
KUDK03ITWH2 WHIRLPOOL
Model DISHWASHER
Near Olmsted Township, OH 44138
Paul H.
Job Details: 10/24/2017
, Dispenser is broken, spring for retainer has failed, needs a dispenser; ordrng 1 WPW10199696 (dispenser)
We serviced a
KSSC42QTS02 KITCHENAID
Model REFRIGERATOR
Near Parma, OH 44130
Chad P.
Job Details: 10/24/2017
, Found ice bin froze up. Base and handle cracked. Called marcone. To order ice bin assy. Also, service pointer for cubes freezing together. To install updated ice cover. ; ordrng 1 W10127747 (ice-contnr) and 1 WPW10504753 (COVER),
We serviced a
KBFS25EWMS5 KITCHENAID
Model REFRIGERATOR
Near Parma, OH 44130
Chad P.
Job Details: 10/24/2017
Found all three gaskets torn. Needs all replaced. Please place on cancelation list. They are going out of town for two weeks and they would like to have it resolved before they go. They will call in to set up an install date if we cant get them repair before the 31st. ; ordrng 2 W10571956 (gasket-fip)s and 1 W10571967 (gasket-fip
Near Parma Heights, OH 44130
Chad P.
Job Details: 10/24/2017
WDF520PADW7 WHIRLPOOL DISHWASHERFound unit is only getting 80vac. Needs 120. Reset breaker. No change. Advised cust to have an electrician out. When power is restored if there ar any issues we can return for service. ; Job Cmpltd
We serviced a
CGM2743BQ0 WHIRLPOOL
Model DRYER
Near MENTOR ON THE, OH 44060
Benjamin B.
Job Details: 10/24/2017
Instaled module motor op test ok.; Job Cmpltd
We serviced a
AFI2538AES WHIRLPOOL
Model REFRIGERATOR
Near Shaker Heights, OH 44122
Jeff M
Job Details: 10/24/2017
Installed new part unit op tested good ; Job Cmpltd
We serviced a
MVWC425BW1 MAYTAG
Model WASHER
Near Willowick, OH 44095
Corina B
Job Details: 10/24/2017
CC that there is water residue on black pants. Advised cust to run affresh threw the washer. To use 1-2 tablespoons of detergent and 6-8 bath towels equals a full load. Ran a normal load and a drain and spin. Optest ok. ; Job Cmpltd
We serviced a
ABB1921BRM00 AMANA
Model REFRIGERATOR
Near Cleveland, OH 44111
Dan H
Job Details: 10/24/2017
Customer complaint that unit is not cooling properly, fresh food section temperature at 41 degrees, freezer section temperature at 10 degrees, unit was in defrost, defrost ended, compressor and condenser fan are running, evaporator fan is running, good frost pattern on evaporator, unit is operating as designed ; Job Cmpltd
We serviced a
JS48PPDUDB02 WHIRLPOOL
Model REFRIGERATOR
Near Pepper Pike, OH 44124
Jeff M
Job Details: 10/24/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
MGDB835DW3 MAYTAG
Model DRYER
Near Wickliffe, OH 44092
Jeff M
Job Details: 10/24/2017
Installed new part unit op tested good ; Job Cmpltd
We serviced a
WED4815EW1 WHIRLPOOL
Model DRYER
Near Willoughby, OH 44094
Jeff M
Job Details: 10/24/2017
Installed new part unit op tested failed. I rechecked all the fuses an ele. Unit tested good. I found a leg of power missing. ; Job Cmpltd
We serviced a
MHW3505FW1 MAYTAG
Model WASHER
Near Cleveland, OH 44124
Chad P.
Job Details: 10/24/2017
Istalled interface. Op test ok. ; Job Cmpltd,
We serviced a
PSS26MSTASS GE
Model REFRIGERATOR
Near Cleveland, OH 44102
Dan H
Job Details: 10/24/2017
Customer complaint that the door swings open too far, confirmed, found door stop pulled out of door, unable to reinstall door stop, unit needs new fresh food section door(ss); ordrng 1 WR78X22106 (door foam asm ff), schdld next appmnt for 11/1 WED
We serviced a
KUDS30IXBL0 KITCHENAID
Model DISHWASHER
Near Mentor, OH 44060
Benjamin B.
Job Details: 10/24/2017
Found adjusters broken. Replaced same op test ok.; pckd up 1 W10712394 (adjuster)
We serviced a
WRB119WFBB00 WHIRLPOOL
Model REFRIGERATOR
Near Eastlake, OH 44095
Corina B
Job Details: 10/24/2017
CC that there is a tapping noise when opening the fz door. Opened the fz door, no noise. Ran diag, could not duplicate the problem. Optest ok. ; Job Cmpltd
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Avon, OH 44011
Brian B
Job Details: 10/24/2017
Ran diag. No codes. Ran manual test. Loud noise when agitating.. removed agitator. Found a worn down suspension ball under agitator. Had to be there from factory because suspension is correct on machine. Ran calibration and auto test. Machine working properly. Optest ok.; Job Cmpltd
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1160CS3
Near Avon, OH 44011
Brian B
Job Details: 10/24/2017
Removed case and installed new nut. Also, unit is missing wall bracket and cabinet mounting screws. Office to order.. no return visit. ; ordrng 1 W10811221 (MOUNTING KIT) and 1 W11025649 (MOUNTING PLATE ),
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017AD3
Near Maple Heights, OH 44137
Robert A.
Job Details: 10/24/2017
Found no display, no functions, 120vac at control, needs control; ordrng 1 W10810046 (PCB), schdld next appmnt for 11/1 WED !,
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW1
Near Mogadore, OH 44260
Robert A.
Job Details: 10/24/2017
Ran diagnostics, no codes, ran recal cycle, good, ran drain and spin, good, op test ok; Job Cmpltd,
We serviced a
GE DRYER
Model DBVH520EJ2WW
Near Rootstown Township, OH 44272
Gail V.
Job Details: 10/24/2017
Found motor just buzzing, spun drum, motor running, needs motor and blower wheelCust to replace; ordrng 1 WE16X20393 (BLOWER WHEEL20.72) and 1 WE17X23463 (MOTOR168.95), used 1 SHIPPING (SHIPPING AND HANDLING) from stock,
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADB2
Near Streetsboro, OH 44241
Gail V.
Job Details: 10/24/2017
Ran diognastics, no codes, found motor recieving power, not running, diverter not finding possition, needs sump asm; ordrng 1 WPW10671942 (SUMP), schdld next appmnt for 10/31 TUE ! [**],
We serviced a
JSP39DN4WW GE
Model RANGE
Near Mentor-on-the-Lake, OH 44060
Corina B
Job Details: 10/24/2017
CC that the burners are not getting hot. Turned the burners on high. Each burners coils are red hot. Working as designed. ; Job Cmpltd