Service History 638 | Freds Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Kent, OH 44240

Brian M

Job Details: 10/08/2021

Cc unit was saying unbalanced He moved and leveled unit and hasnt had the error return Ran diagnostics verified leveled OP Test Ok

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW3

Near Bay Village, OH 44140

Marie V

Job Details: 10/08/2021

"Cc that the bottom drawer does not close all the way. Confirmed, found hose that is use to drain the drain pump out off the cover. Corrected issue. Op test ok"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Mayfield, OH 44143

Joe O

Job Details: 10/08/2021

"Installed water valve. Ran test cycle, unit still not filling. Pulled unit checking for blockages. Could not locate any blocked lines. Ran test cycle again, unit filled but would not wash. Pulled error code f7e2(variable speed motor failure) ohmed out motor from control. Motor checked good at 17ohms. Reconnected everything. Tested. No good. Needs control and sump assembly; ordrng 1 W11460946 (Sump assembly) and 1 W11462460 (Control)"

We serviced a

KITCHENAID ICE MAKER

Model KUIX305EWH0

Near Woodmere, OH 44122

Manny

Job Details: 10/08/2021

Replaced recirculating pump. Operation test ok. Unit is cooling. Good water flow on evaporator plate.

We serviced a

KING KITCHEN REFRIGERATOR

Model KRSC503ESS01

Near Bay Village, OH 44140

Gabriel P

Job Details: 10/08/2021

Found ice underneath ice bin it could be cause by ice getting jam on the chute I also did the 2 tablespoons of water on ice chute and it hold it pass clean all ice and water advise customer to monitor

We serviced a

WHIRLPOOL RANGE

Model WFG520S0AS1

Near Avon Lake, OH 44012

Gabriel P

Job Details: 10/08/2021

Found tray for cooking underneath range bumping against ignitor clear out and it started working better check sensor probe is good check harness is not the insolate one but is good customer will monitor it opt test ok

We serviced a

MAYTAG DISHWASHER

Model MDBH979SAW0

Near Ravenna, OH 44266

Brian M

Job Details: 10/08/2021

"Cc unit sticking on light wash Found UI not functioning properly Have to hit normal a few times for it to select Needs UI ; ordrng 1 W10811166 (panel-cntl), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KENMORE WASHER

Model 110.2233

Near Lorain, OH 44055

Angel

Job Details: 10/08/2021

"Cc that unit is not starting. Verified ran diagnostics found error code F5E1 lid switch fault, F5E2 lid lock fault, and F2E1 stuck key. Tested lid lock in diagnostics and would not do anything will need new lid lock replaced. Gave estimate to customer. Do not order part.; ordrng 1 W11307244 (Latch), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC1

Near Highland Heights, OH 44143

Joe O

Job Details: 10/08/2021

Customer received incorrect control. Control sent is a control box for a refrigerator or freezer. The box had 2 different part numbers on it. Re ordering controlControl out of stock. Office to reschedule ; ordrng 1 W11352122 (Control)

We serviced a

WHITE-WSTINGHSE FREEZER

Model FU211LRW5

Near Willoughby, OH 44094

Joe O

Job Details: 10/08/2021

Cc: frostingFound gap in gasket. Steamed out gasket. Op test ok

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Streetsboro, OH 44241

Brian M

Job Details: 10/08/2021

Missing encoder did not realize its not included on the UI ; ordrng 1 W11481116 (Encoder) and 1 W11414312 (Harness)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFSS2612TE3

Near South Euclid, OH 44121

Jason N

Job Details: 10/08/2021

Recovered refrigerant. Installed compressor. Pulled vacuum on system to 28 in/hg for 15 minutes. Held vacuum. Recharged system with 5.5oz. Of r134a. Low side pressure stable at 2psi. Unit starting to cool. Advised customer to allow unit to cool for 24 hrs before restocking. Op test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ00

Near Westlake, OH 44145

Angel

Job Details: 10/08/2021

Installed shaft for ice maker tested. Opt test ok.

We serviced a

KITCHENAID DISHWASHER

Model KUDC03IVBS3

Near Mentor, OH 44060

Joe O

Job Details: 10/08/2021

Installed ui. Tested. Op test ok; used 1 SHIPPING (shipping and handling) from stock

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS04

Near Aurora, OH 44202

Brian M

Job Details: 10/08/2021

Installed UI Opt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM

Near Brooklyn, OH 44144

Angel

Job Details: 10/08/2021

"Cc that unit is not making ice. Verified temperature and freezer was at 6* and ff section at 40* trie to cycle ice maker and would not cycle. Verified power good also tried to reset and it would still not cycle. Will need new ice maker. Ordering ice maker.; ordrng 1 WPW10715709 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Mentor, OH 44060

Joe O

Job Details: 10/08/2021

Cc: not workingFound error code f8e1(long fill no fill). ran auto test. Found no cold water. Replaced water valve. Ran auto test and calibration. Op test ok ; used 1 W11210459 (VALVE) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB00

Near Chagrin Falls, OH 44023

Brian M

Job Details: 10/08/2021

Cc of frost build up in freezer At time of appointment there was no ice build up Spoke with customer sounds like normal condensation according to whirlpools article Showed customer article Advised on door sealing

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Newbury Township, OH 44065

Brian M

Job Details: 10/08/2021

Cc of noise Noise coming from tub hub Replaced using truck stock OP Test Ok ; used 1 W10528947 (HUB) from stock

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFTR1814LW8

Near Cleveland, OH 44110

Jason N

Job Details: 10/08/2021

"Recovered refrigerant, installed evaporator and filter drier. Pulled vacuum on system to 28 in/hg for 15 minutes. Held vacuum. Charged system with 4.25 oz. of r 134a. Compressor not pumping well, low side reading 27psi after charge. Very little frost pattern. Unit needs compressor. Customer does not want to continue repair ; ordrng 1 5304507765 (Compressor)"

We serviced a

AMANA WASHER

Model NTW4605EW0

Near Cleveland Heights, OH 44118

Angel

Job Details: 10/08/2021

"Replaced gear case, shifter, screws, harness, suspension, and spanner nut. Ran calibration and auto test. Opt test ok."

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near University Heights, OH 44118

Corina H

Job Details: 10/08/2021

CC that the lower oven is not heating. Confirmed. Replaced the igniter from t/s. Heated oven to 350*. Opt test ok ; used 1 12400035 (IGNITER) from stock

We serviced a

JENN-AIR WALL OVEN

Model JMW2430DS01

Near Shaker Heights, OH 44122

Corina H

Job Details: 10/08/2021

"CC that there is a fault code f2e1 on the control. Ran diag f2e1 stuck key. Will need a new ui. Cust does not have the receipt. Called BJ, part still under warranty. ; ordrng 1 W10887855 (Ui)"

We serviced a

KENMORE REFRIGERATOR

Model 59665932404

Near Shaker Heights, OH 44120

Manny

Job Details: 10/08/2021

"Cc unit keeps shutting off, displaying 2 lines on display, verify that the unit is turning off the cooling on its own, unit will need a main electronic control. used 1 WPW10503278 (CNTRL-ELEC), and 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near South Euclid, OH 44121

Corina H

Job Details: 10/08/2021

"CC that the light are not working. Confirmed. Replaced the freezer led, lights turned on flickering. Replaced the the led driver. Opt test ok. ; used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Cleveland, OH 44119

Corina H

Job Details: 10/08/2021

"CC that the unit will not start. Confirmed. F5E2 LID LOCK FAULT checked the lock, open. Replaced the lock from t/s. Ran a calibration. Started a rpdrain and spin. Opt test ok. ; used 1 W10404050 (LATCH) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Cleveland, OH 44119

Corina H

Job Details: 10/08/2021

CC that there is a little ice in the front of the freezer. Confirmed. Raised the freezer door. Siliconed the liner. Opt test ok; used 1 WP487576 (NYLON SHIMMING WASHER) from stock

We serviced a

GE REFRIGERATOR

Model GYE22HSKBSS

Near Mentor, OH 44060

Dan

Job Details: 10/08/2021

"Customer complaint that fresh food section is not cooling, fresh food section temperature at 58 degrees, freezer section temperature at -2 degrees, fresh food section evaporator fan is not running, unit needs new fresh food section evaporator fan; ordrng 1 WR60X26866 (Ff ev fan), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW9150WW00

Near Mentor, OH 44060

Dan

Job Details: 10/08/2021

"Customer complaint that door stays locked and unit is not starting, confirmed, ran diagnostics found f1e1(eeprom error) error code, unit needs new control, customer does not want repair ; ordrng 1 WPW10525361 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFG975H0HZ1

Near Painesville, OH 44077

Dan

Job Details: 10/08/2021

"Customer complaint oven is not heating properly and a popping noise, started bake for 350 degrees, temperature after preheat at 351 degrees, unit is operating as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Cleveland, OH 44130

David R

Job Details: 10/08/2021

"Ice building up in FZ still. Called techline. Tested thermistor, good. 120 coming from control to heater, good. Found ohms reading for heater way too high. Ordering heater.; ordrng 1 W11546606 (Harness) and 1 W11546981 (Heater)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Jefferson, OH 44047

Dan

Job Details: 10/08/2021

"Customer complaint that unit is making loud banging noises, ran diagnostics found f0e9(ob pause) and f0e5(off balance) error codes, suspension is good, ran high speed spin in manual test cycle, unit spun , no banging noises heard, customer put a load in unit, ran drain and spin cycle, found drain pump mounts broken causing drain pump to bounce off of floor; ordrng 1 W11396717 (Drain pump)"

We serviced a

JENN-AIR MICROWAVE

Model JMD2124WS

Near Bay Village, OH 44140

Marie V

Job Details: 10/08/2021

"Replaced diode, capacitor, transformer and magnetron. Tested unit outside with a cup with water pass. Installed unit and tested. Pass. Op test ok"

We serviced a

KENMORE WASHER

Model 41741122410

Near Conneaut, OH 44030

Dan

Job Details: 10/08/2021

"Installed new bellow, op test good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF3000ESS01

Near Rocky River, OH 44116

Marie V

Job Details: 10/08/2021

"Replaced control and thermistor, and set unit to recommended temps. Advice cust to allow 24 hours to reach normal temps. Op test okBrought core for return"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFTR1821TFA

Near Ashtabula, OH 44004

Dan

Job Details: 10/08/2021

"Left hand side of drawer track was ordered, its the right side thats broken, ordering right side drawer track; ordrng 1 240530701 (Rh track)"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Cleveland, OH 44135

Marie V

Job Details: 10/08/2021

"Replaced control and drain pump, ran calibration and auto test. Pass. Op test okNo core for return"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Parma Heights, OH 44130

David R

Job Details: 10/08/2021

"Cc unit in FZ condensation and Freezing. Found FZ door leaning and rubbing against bottom door. Gap in gasket. Took FZ off and placed two washers under, readjusted door. Not leaning anymore. Let customer know compressor and FZ fan sound normal. Op test ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB01

Near Cleveland, OH 44109

David R

Job Details: 10/08/2021

"Cc unit not cooling, high pitched noise. Found compressor high wattage and amps, overloading. Sealed System repair. Ordering compressor and evap, use evap if needed.** requesting double labor ** 4 job count; ordrng 1 W10836706 (Evap) and 1 WPW10507886 (Comp)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Cleveland, OH 44105

David R

Job Details: 10/08/2021

"Cc unit not cooling. FZ is good with temp. FF temp reading 45-50. Found deli control not working, harness might also have a rip in it. Found FF evap covered with ice. Called techline. Service pointer covers over customer problem. Documented parts needed. Wrote down on LBC numbers for deli control and harness but not needed at this time of customer doesnt want to. Wrote up in pvr parts need to fix ice build up. ordrng 1 W11087438 (Evap harness) and 1 W11457241 (Pan drip) and 1 W11188493 (Cover) and 2 W11456069 (Clamp)s, used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVWB765C2

Near Cleveland, OH 44128

David R

Job Details: 10/08/2021

"Customer wanted us to check over unit. Ran diagnostics, no error codes. Ran test, all components working good. Customer also had questions regarding changing out the water hoses hooked up to unit. Let customer know that not covered under warranty. Could purchase hoses from Home Depot, Lowes. Have someone install. As far as the unit goes. Unit checks good. Agitating and spinning. No noises, good. Op test ok."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN602EPA01

Near Westlake, OH 44145

Manny

Job Details: 10/08/2021

"Cc unit left cabinet trim is bend and filter cap was broken also stated that right hinges friction washer is thorn, verify trim needs to be replaced filter cap is good filter have a tab broken but still function, customer cant find parts sent if she find the parts we will replace when we come back for the trim we can replace then.; ordrng 1 W11173662 (Left cabinet trim)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Avon, OH 44011

Gabriel P

Job Details: 10/08/2021

Customer ran dishwasher before I arrive so I can hear noise and found squeaking noise coming from motor spoke to bj senior tech ask to order pump assembly just in case ordering motor assembly ; ordrng 1 W11416362 (Motor assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM04

Near Maple Heights, OH 44137

David R

Job Details: 10/08/2021

"Cc unit door is not sitting right. Found door is damaged and broken at bottom. Will need new door and broken pieces, bracket, closet, badge. Giving estimate ; ordrng 1 LW10413519 (Right door) and 1 WPW10470155 (Closer) and 1 W11178521 (Badge) and 1 WPW10397055 (Bracket) and 1 W11544568 (Thimble), used 1 1OVRSZ (oversized shipping) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Mentor, OH 44060

Joe O

Job Details: 10/08/2021

Cc: gap in ff doorAdjusted ff door. Added silicone to ff compartment to assist with sealing. Op test ok

We serviced a

WHIRLPOOL FREEZER UPRIGHT

Model WZF34X16DW06

Near Lorain, OH 44053

Gabriel P

Job Details: 10/08/2021

Replace cord opt test ok

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC500ESS01

Near Westlake, OH 44145

Manny

Job Details: 10/08/2021

"Found Evan cover in ice, steamed the evap and evap cover, Replaced evap fan tested thermistor at control board found thermistor out of range 13.5k ohms and it should have been 5.3 ohms at 50 degrees replaced thermistor opt test ok"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Fairview Park, OH 44126

Manny

Job Details: 10/08/2021

"Cc unit is not spinning, found error code F0e3 and F0e5. For overload and off balance load. Found latch not engaging. Replaced latch with T/S w1081040, ran diagnostics and calibration op test ok.; used 1 W10810403 (LID LATCH) from stock"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Geneva, OH 44041

Dan

Job Details: 10/08/2021

"Customer complaint that unit is not going into wash cycle, ran diagnostics found f8e1(long/no fill) and f3e1(pressure system fault) error codes, valves open, good water flow, started normal wash cycle, unit filled too much and canceled cycle, pressure hose is clear, unit needs new control; ordrng 1 W11116592 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Strongsville, OH 44136

David R

Job Details: 10/08/2021

"Cc unit was not cooling either FF or FZ but since then customer unplugged unit and let sit, plugged back in and has been working fine. First thing, tested temps. In FZ ranging from -1 to 2*. In FF ranging from 36-39*. Ram through diagnostics, all fans working. Icemaker is good, producing ice. Let customer know might have been a stuck really or glitch on control. By unplugging it, made the unit correct itself. Unit is good as of today. Customer to monitor for any changes. Op test ok."

We serviced a

WHIRLPOOL OTR MICROWAVE

Model WMH53521HZ4

Near Ravenna, OH 44266

Brian M

Job Details: 10/07/2021

Cc display cutting In and out Found display dim Needs display and Control ; ordrng 1 W11192682 (cntrl-elec) and 1 W11182110 (cntrl-elec)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW02

Near Seven Hills, OH 44131

David R

Job Details: 10/07/2021

Replaced FZ door. No gaps in gasket. Good. Op test ok.

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH00

Near Cleveland, OH 44113

Manny

Job Details: 10/07/2021

"Cc unit not cooling on both sections, confirmed unit was 78 degrees in bot sections. Compressor is seized up and will not start, just humming, compressor drawn 11amp, unit will need a seal system repair, customer will not proceed with the repair. Cx thought that the 10 year warranty sticker on the door would cover the seal system repair, I explained that it only cover for the cost of the compressor, but he can try contacting tech support and see if he can get a concession for the repair. ; ordrng 1 W10836706 (Evap) and 1 WPW10143759 (Drier uv) and 1 W11209866 (Compressor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

GIBSON FREEZER UPRIGHT

Model FV13M2WXFD

Near Mentor, OH 44060

Joe O

Job Details: 10/07/2021

Found start device failed. Replaced start device. Unit cooling. Op test ok ; used 1 8201786 (STARTER) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KSRP22FNBT00

Near Shaker Heights, OH 44122

Corina H

Job Details: 10/07/2021

Replaced the ice door kit and the cams. Steamed out the ice bin. Opt test ok. ; used 1 SHIPPING (shipping and handling) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Shaker Heights, OH 44120

Manny

Job Details: 10/07/2021

"Cc unit frost up again in the freezer also stated that we are taking too long with the parts, I explained that we are trying to get the parts but there is a shortage on the parts and we will have to wait until they are in stock. Verify that evap was frosted over, steamed and remove the evap cover and placed unit in a force defrost cycle, steamed evap and informed that customer that the unit is going to keep frosting up since we need the parts that we order in order to solve the issue.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Willoughby, OH 44094

Joe O

Job Details: 10/07/2021

Cc: clunking noiseRan auto test. Unit seems very well balanced. Found screeching noise in gear case. Ran drain and spin. No clunking noise found. Needs gear case.; ordrng 1 W11454741 (Gear case)

We serviced a

KITCHENAID DISHWASHER

Model KDFM204KPS0

Near Westlake, OH 44145

Marie V

Job Details: 10/07/2021

Cc that the unit will not work. Confirmed. Took panel off and check power at the terminal block 120V check power at the control has about 20 V found fuse on harnes blown. Unit will need main control and harness. Office will contact once they have eta on the parts. ; ordrng 1 W11213032 (Harness) and 1 W11462461 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near North Ridgeville, OH 44039

Gabriel P

Job Details: 10/07/2021

"Replace heater,opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near North Olmsted, OH 44070

Gabriel P

Job Details: 10/07/2021

Found condenser vibrating to the cardboard correct issue opt test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5FHTXVB08

Near Cleveland Heights, OH 44106

Corina H

Job Details: 10/07/2021

Replaced the gaskets. Opt test ok.; used 1 SHIPPING (shipping and handling) from stock

We serviced a

KITCHENAID WALL OVEN

Model KODE500ESS05

Near Aurora, OH 44202

Brian M

Job Details: 10/07/2021

Customer pointed out scratches in handle Needs handle ; ordrng 1 W11518518 (Handle)

We serviced a

MAYTAG DRYER

Model MGD6230HW0

Near Bedford, OH 44146

Manny

Job Details: 10/07/2021

"Unit was buried, ask manager if the can pull it out so I can work on it, she asked if I can wait 10 mins so she can have someone move the unit out, Connected unit to power started regular cycle, all functions are working correctly. Good igniter glow cant verify ignition since there is no gas hooked to unit. No issue found with the unit."

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Mentor, OH 44060

Joe O

Job Details: 10/07/2021

"Cc: not starting, humming noiseFound motor just humming. Spinning that basket the unit will start. Needs motorMotor shows under 10 years parts only warranty; ordrng 1 W11126010 (motor-drve)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Lakewood, OH 44107

Marie V

Job Details: 10/07/2021

"Cc that she will put soap in unit but unit didnt start and did not wash the dishes and that she did not hear anything happening inside unit, that when she press start the unit will make a beeping noise. Started a normal cycle, unit started filling with water and motor was running. Canceled and ran diag, no error codes. While running auto test I had dispenser closed, it opened up. Pass. Took temps 145* inside unit after test was done. At this moment unit is working as designed. Op test ok"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW

Near Olmsted Township, OH 44138

Gabriel P

Job Details: 10/07/2021

Found defective shifter replace shifter opt test ok

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS01

Near Olmsted Falls, OH 44138

Gabriel P

Job Details: 10/07/2021

"Found fresh food section evaporator frozen also found service pointer but customer will not fix ; ordrng 1 W10633627 (Fan) and 1 W11457241 (Drip pan) and 1 W10316760 (Thermistor) and 1 W10470981 (Gasket), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Cleveland, OH 44108

Corina H

Job Details: 10/07/2021

CC that the unit does not finish a cycle. Confirmed. Found the shifter not in the cam and the door lock not locking. Hot and cold are switched. Reversed the waterlines. . Replaced the lock from t/s and shifter. Ran a calibration. Opt test ok ; used 1 W11307244 (DOOR LOCK) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Maple Heights, OH 44137

Manny

Job Details: 10/07/2021

"Replaced latch, ran calibration and diagnostics cycle opt test ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Wickliffe, OH 44092

Joe O

Job Details: 10/07/2021

Installed door. Op test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAE02

Near Lakewood, OH 44107

Marie V

Job Details: 10/07/2021

"Cc that the lights in fresh food section are dim and freezer is out, confirmed. Replaced freezer light. Op test ok"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Lakewood, OH 44107

Marie V

Job Details: 10/07/2021

Replaced lid lock. Ran auto test and calibration. Op test ok

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Painesville, OH 44077

Dan

Job Details: 10/07/2021

"Customer complaint that unit is not washing clothes, ran diagnostics found f7e6(motor fault) error code, Found new style shifter disconnected from cam, installed new old style shifter , op test good"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Painesville, OH 44077

Dan

Job Details: 10/07/2021

"Customer complaint that unit is not starting, confirmed, unit needs new lid lock, installed new lock, op test good ; used 1 W10810403 (Lid lock) from stock"

We serviced a

GE DISHWASHER

Model PDT715SYN2FS

Near Madison, OH 44057

Dan

Job Details: 10/07/2021

"Customer complaint that unit is not starting, found unit not draining, found knockout plug still in garbage disposal, removed, op test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Madison, OH 44057

Dan

Job Details: 10/07/2021

"Customer complaint that unit is freezing food in fresh food section then food will thaw, fresh food section temperature at 39 degrees, freezer section temperature at 7 degrees, unit needs new control; ordrng 1 W11353813 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID RANGE

Model KESC307GBL1

Near Jefferson, OH 44047

Dan

Job Details: 10/07/2021

"Customer complaint that left front element gets stuck on high and when using oven control states insert probe, confirmed, unit needs new infinite switch and control both parts are no longer available ; ordrng 1 3191106 (Cntrl) and 1 9751362 (Infinite switch)"

We serviced a

FRIGIDAIRE RANGE

Model FFEW3025PBC

Near Conneaut, OH 44030

Dan

Job Details: 10/07/2021

"Installed new control and user interface, op test good"

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Ashtabula, OH 44004

Dan

Job Details: 10/07/2021

"Customer complaint that door is not closing properly, found door not sitting on receivers properly, adjusted, op test good"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH05

Near Ashtabula, OH 44004

Dan

Job Details: 10/07/2021

"Installed new doors, op test good"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Willoughby, OH 44094

Joe O

Job Details: 10/07/2021

Cc: no heatRan test cycle. Unit has good heat and air flow. Unit cycling heat. Unit functioning as designed. Op test ok

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ0

Near Chardon, OH 44024

Joe O

Job Details: 10/07/2021

Cc: unit will preheat then shut offCustomer stated unit would heat for approximately 10 mins then shut off and drop in temperature. Ran test bake. Unit preheated. Unit is reigniting. Unit maintaining temp. Could not duplicate issue. Op test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Mayfield Heights, OH 44143

Jason N

Job Details: 10/07/2021

Cc unit needs gasket replaced due to tear. Replaced RH ff door gasket using customer supplied pre Id part. Ensured good seal to cabinet. Op test good.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGTR1845QF2

Near Novelty, OH 44072

Jason N

Job Details: 10/07/2021

Installed main control. Compressor and condenser fan started up. Unit starting to cool. Advised customer to allow 24 hours for unit to return to desired temps. Op test good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Solon, OH 44139

Jason N

Job Details: 10/07/2021

"Cc unit excessively leaking and not draining Customer stated unit will create a lot of suds and not drain out, will start leaking everywhere. Ran diagnostic, no codes stored. Ran wash test, excessive suds appearing. Asked customer about detergent usage. Cascade pods and Dawn liquid under cabinet. Suspect that the Dawn is being used inside unit. Customer had powdered creamer in cabinet, sprinkled creamer in sudsy water. Ran wash cycle several more minutes, no suds remaining. Ran cancel drain. Advised customer to not use regular dish soap in unit and to ensure if prewashing dishes to rinse thoroughly before putting in dishwasher."

We serviced a

KITCHENAID RANGE

Model KSGB900ESS4

Near Seven Hills, OH 44131

David R

Job Details: 10/07/2021

Replaced side panel and back panel. Left out door. Customer came and said they pulled out bottom drawer and slides fell off. Replaced sides in correct position. Customer said door is not closing. Nothing blocking or in way from door closing. Ordering slides and drawer to be replaced.; ordrng 1 W11131365 (Slide left) and 1 W11123024 (Slide right) and 1 W11036176 (Drawer)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Bedford, OH 44146

Jason N

Job Details: 10/07/2021

"Cc unit not washing Ran diagnostics, found code f7e6 for motor fault, did not agitate during test cycle, checked under unit, found shifter arm slipped out of splutch yoke. Per service pointer W11531483, replace shift actuator. Replaced shift actuator using customer supplied pre Id part. Ran auto test and calibration. Op test good."

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS0

Near Chagrin Falls, OH 44023

Jason N

Job Details: 10/07/2021

Cc unit detergent dispenser door not latching.Confirmed door will not latch on its own. Replaced dispenser using customer supplied pre Id part. Dispenser test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Avon Lake, OH 44012

Angel

Job Details: 10/07/2021

Cc that unit is not cooling as should. Verified temps and freezer was at 25* and ff section at 52* when verifying in freezer noticed fan was not running. Took of cover and fan was jammed against foam vent and the screws were not properly inserted. Fix screws and fan placement fan working as should. Opt test ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFC42FTS08

Near Avon Lake, OH 44012

Angel

Job Details: 10/07/2021

Cc that freezer had some frost and that deli drawers are still freezing food. Verified and freezer had some frost around seal part cleaned off and stem seal to expand a little and some vaseline for better sealing when closed. For the crisper drawers called whirlpool techline to explain that we did the service pointer and that they were still having the same problem. Spoke with travis and we went through some steps on diagnostics and asked me to replace thermistor on back wall ff section because its reading the temperatures wrong replaced thermistor from truck stock asked customer to monitor for now to see how it works out for them now that we changed the thermistor like tech line said.Opt test ok used 1 WPW10384183 (THERMISTOR) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Seven Hills, OH 44131

David R

Job Details: 10/07/2021

"Called customer, customer said items are still freezing. Told her I would call tech line before coming out. Called techline, same reference number 7731764069. Went over notes with techline, went over all parts replaced and test that have been done and customers items that have been freezing. Techline said we need to have a data temp logger placed in fridge for 5 days, collect data and then send over to techline engineering after all data collected. Calling customer to let her know that I will send information over to office about data temp logger. Then we will go from there.; O-emld tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWQ02

Near Chardon, OH 44024

Jason N

Job Details: 10/07/2021

"Cc unit not cooling Customer stated unit stopped cooling twice, as of now unit is cooling correctly. Found residual ice/frost buildup on evaporator cover. Most likely unit is missing defrost cycles. Unit needs jazz board. Replaced using truck stock part. Programmed to 01. Op test good. ; used 1 WPW10503278 (Control board) from stock"

We serviced a

WHIRLPOOL DRYER

Model WGD9400SW0

Near Bay Village, OH 44140

Angel

Job Details: 10/07/2021

Cc that door is not locking properly. Verified and found that the catch is damaged. Replaced catch on door now closing and and opening as should. Opt test ok.; used 1 279570 (LATCH) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Westlake, OH 44145

Angel

Job Details: 10/07/2021

"Cc that unit is vibrating when spinning. Explained to them that washer is always going to vibrate when its going into a spin tried to level out a little better for them and recommended to try to by the pads for under the legs on the washer to try to minimize the shaking since there on a wood floor. Called BJ because customer still had questions and BJ said it was normal and to call whirlpool techline to notify issue and to see if techline has another point of view on issue. Spoke Rich with and said to verify dampers, and legs which i verified already and were good and that unit being on a wooden floor and on a second floor they are going to see the washer shaking more than normal unit is working as designed and recommended to buy the pads for under the legs on the washer as well."

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25INSS01

Near Solon, OH 44139

Brian M

Job Details: 10/07/2021

"Cc of noise Found evap fan cutting in and out Needs evap fan; ordrng 1 W10822580 (evap fan motor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KENMORE RANGE

Model 790.77513808

Near Westlake, OH 44145

Angel

Job Details: 10/07/2021

Cc that unit is leaking gas on back of unit. Verified and used soap suds and found unit leaking from coupling going into the gas valve. Turned off gas removed line and coupling cleaned off thread and added some sealant on the coupling side going into valve retightened checked with soap suds and no leak. Opt test ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Solon, OH 44139

Brian M

Job Details: 10/07/2021

Cc unit not working properly Found actuator out of place Replaced actuator OP Test Ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Willoughby, OH 44094

Jason N

Job Details: 10/07/2021

"Did not install evaporator or commence with sealed system repair at this time. Frost pattern on evaporator is normal at this time, unit seems to be cooling properly. Asked customer how unit temperature performance has been since last visit, customer stated unit has been fine. Called BJ, possible door left open mimicked a sealed system issue, possible unit was just coming out of a defrost when diagnosed, let customer monitor, advised not to do sealed system work unless necessary. Unit is working normally at this time, customer to monitor."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Aurora, OH 44202

Brian M

Job Details: 10/07/2021

Installed actuator OP Test Ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Aurora, OH 44202

Brian M

Job Details: 10/07/2021

Cc no ice Ice maker rotating but not calling for water Replaced icemaker OP Test Ok

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