Service History 645

We serviced a
WTW4816FW2 WHIRLPOOL
Model WASHER
Near North Madison, OH 44057
Corina B
Job Details: 03/30/2018
Replaced the drain hose and clamp. Optest ng. Found the hot water solenoid is leaking. Replaced the water valve from the t/s. Optest ok. ; used 1 W11038711 (VALVE) from stock, Job Cmpltd
We serviced a
KRFF707ESS01 KITCHENAID
Model REFRIGERATOR
Near Painesville Township, OH 44077
Corina B
Job Details: 03/30/2018
CC that the ff is not cooling. Found the ff evap covered in ice. Steamed the evap out and replaced the thermistor from t/s. Optest ok.; used 1 W10902214 (THERMISTOR) from stock, Job Cmpltd
We serviced a
WFW9200SQ00 WHIRLPOOL
Model WASHER
Near Concord Township, OH 44077
Corina B
Job Details: 03/30/2018
CC that f20 comes up. F20 NO WATER DETECTED ENTERING MACHINE OR PRESSURE SWITCH TRIP NOT DETECTED. Started a normal load with hot water then with cold water entered the unit. The code comes up on a rinse cycle. Checked pressure switch, good. Will need a new control. Called SM to order part. Cust does not want to repair
We serviced a
KITCHENAID RANGE
Model KERA205PSS4
Near Euclid, OH 44117
Brian B
Job Details: 03/29/2018
Replaced terminal block and cord. Tested unit. Op test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Lakewood, OH 44107
Brian B
Job Details: 03/29/2018
checked temps, 19 frz, 49 ff. Found not complete frost pattern on frz evap. Leak in sealed system. Used black light and glasses to check back components. No leaks in back. Removed ff evap cover. Found dye where suction line for ff evap goes into cabinet. Leaks inside cabinet cannot be repaired. Office to notify ins co. Advised customer that he will be contacted by ins co.
We serviced a
JENN-AIR MICROWAVE
Model JMV8208BAS
Near Westlake, OH 44145
Jeff M
Job Details: 03/29/2018
Unit not heating and making loud humming sound. Found smoking coming from magnetron. Also Ohmed out trans per tech sheet secondary winding out of range. Also, open main fuse. Will need mag, trans, diode, and fuse. Office to get authorization and contact customer if we are to repair. Also, office to r/s if authorized..; ordrng 1 W10138793 (fuse 862) and 1 WPDE91-70063D (DIODE 17.09) and 1 WPW10126786 (MAGNETRON 166.63) and 1 WPW10197612 (TRANS H.V 191.71),
We serviced a
KENMORE DISHWASHER
Model 66517798790
Near Westlake, OH 44145
Brian B
Job Details: 03/29/2018
Found machine draining too slow. Removed clog from check valve. Ran test cycle. Op test ok.; Job Cmpltd,
We serviced a
MEDB765FW0 MAYTAG
Model DRYER
Near Mentor, OH 44060
Dan H
Job Details: 03/29/2018
Customer complaint of rippled panel inside dryer, confirmed (see pics), ordering bulk head front; ordrng 1 WP697557 (bulkhead), schdld next appmnt for 4/4 WED
We serviced a
WHIRLPOOL RANGE
Model D21488222
Near Avon, OH 44011
Brian B
Job Details: 03/29/2018
Per lookup, door was supposed to come with hinges attached. New door does not have hinges. Lookup is wrong. Will need to order hinges. Will r/s.; ordrng 2 W10825778 (DOOR HINGE)s, schdld next appmnt for 4/2 MON !,
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Roaming Shores, OH 44085
Jeff M
Job Details: 03/29/2018
Found 120 volts to unit. Control not responsive. Needs control. Opened for customer to get clothes out and i drained unit so it wouldnt start to smell; ordrng 1 W11116592 (CONTROL ), schdld next appmnt for 3/28
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Mentor, OH 44060
Jeff M
Job Details: 03/29/2018
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
ED5FTGXKQ02 WHIRLPOOL
Model REFRIGERATOR
Near Lorain, OH 44053
Macaulay G.
Job Details: 03/29/2018
Refrigerator not turning on. Tapped on thermostat and refrigerator came on. Office to order thermostat. ; ordrng 1 WP2198202 (thermostat), schdld next appmnt for 4/3 TUE
We serviced a
IKEA RANGE
Model IBS650PXS00
Near Cleveland, OH 44118
Jeff M
Job Details: 03/29/2018
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
MVWX655DW1 MAYTAG
Model WASHER
Near Seven Hills, OH 44131
Corina B
Job Details: 03/29/2018
, CC that the unit does not turn on. Removed the panel has 120 v. The led light is not flashing. Removed the connector to the shifter, no led. Will need a motor, cap, shifter, control and drain pump. Called Sm to order parts.; ordrng 1 W10876600 (drain pump) and 1 W10913953 (actuator) and 1 W11116592 (cntrl-elec) and 1 W11158831 (CAP) and 1 WPW10006487 (motor-drve), schdld next appmnt for 4/3 TUE
We serviced a
KDFE104DSS2 KITCHENAID
Model DISHWASHER
Near University Heights, OH 44118
Corey L.
Job Details: 03/29/2018
Customer complaint dishwasher not draining there’s sitting water, found glass in drain pump, cleared glass, customer asked me to reinstall seal on det. dispenser, op test good; Job Cmpltd
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ05
Near Cleveland, OH 44121
Jeff M
Job Details: 03/29/2018
Installed new part customer needs to get a plumber to fix the water line and have the bullet piercing valve replaced. The waterfall is better but there is a lot of green sediment coming out of the waterline. Looks like corrosion; Job Cmpltd,
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Euclid, OH 44123
Jeff M
Job Details: 03/29/2018
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC3
Near Euclid, OH 44123
Jeff M
Job Details: 03/29/2018
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Roaming Shores, OH 44084
Arthur V
Job Details: 03/29/2018
Found unit control going back to wash in middle of the cycle. Needs control and water valve ; ordrng 1 W11038689 (INLET VALVE ) and 1 W11116594 (CONTROL ), schdld next appmnt for 4/3 TUE !,
We serviced a
MSD2651HEW WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44107
Dan H
Job Details: 03/29/2018
Installed new start device, op test no good, compressor did not start today, compressor ran for like 30 minutes straight on last visit, compressor is seizing, unit needs new compressor, customer does not want repair at this time
We serviced a
WMH53520CH2 WHIRLPOOL
Model MICROWAVE
Near North Ridgeville, OH 44039
Macaulay G.
Job Details: 03/29/2018
File# 7721625331. Spoke with whirlpool tech line, TJ, said that cavity thermostat was open which was losing neutral. Because of smoke damage, spoke with whirlpool safety. Customer not going through with repairs.; Job Cmpltd,
We serviced a
ED2FHGXSQ00 WHIRLPOOL
Model REFRIGERATOR
Near University Heights, OH 44118
Corey L.
Job Details: 03/29/2018
Installed dispenser bracket holding switches for the paddles, op test good; Job Cmpltd
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Mentor, OH 44060
Arthur V
Job Details: 03/29/2018
Found pencils in blower housing. Removed. Unit op test good ;
We serviced a
MAYTAG DRYER
Model MEDB850YW0
Near Mentor, OH 44060
Arthur V
Job Details: 03/29/2018
Replaced parts listed. Op test good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Painesville, OH 44077
Arthur V
Job Details: 03/29/2018
Cust concerned washer is vibrating too much in spin cycle. Leveled unit and explained that these washers have more vibration than there last washer. Cycled with load customer put in. Let wash then drain and spin. Unit spun out clothes with normal vibration and clothes came out damp dry ; Job Cmpltd,
We serviced a
KENMORE WASHER
Model 417.47102700
Near Madison, OH 44057
Arthur V
Job Details: 03/29/2018
Found motor not responding. Tested per techsheet. Unit needs a speed control bd and door lock (broken) est = 79.95 sc. 125.00 labor. 277.39 parts. Total est =516.10. Parts needed are 1- 131763256. And 1-134149220. Cust does not want repaired ; , Job Cmpltd,
We serviced a
AMANA WASHER
Model NTW4516FW2
Near Ashtabula, OH 44004
Arthur V
Job Details: 03/29/2018
Unit getting a f5e1error. Lid switch. Replaced lid lock assy. Op test good. Also found while testing hot and cold reversed and fixed same ; used 1 W10838613 (LATCH) from stock, Job Cmpltd,
We serviced a
GE DRYER
Model DHDVH52EF0WW
Near North Kingsville, OH 44004
Arthur V
Job Details: 03/29/2018
Customer states dryer making a grinding type noise after running for a couple of loads,after it gets hot. I cycled unit for 30 min with a load Vibration coming from rear of unit. Removed drum and lubricated bearing area. Op test good ; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM00
Near Auburn Township, OH 44023
Robert A.
Job Details: 03/29/2018
Inspected system, found soder joint at drier leaking, replaced drier, pulled 28”vac w/pump, watched, charged5.5oz r134a, unkt cooling, op test ok; used 1 W10895757 (6/5COUPLER), 1 W10896689 (5/4COUPLER), and 1 WPW10143759 (DRIER) from stock, Job Cmpltd,
We serviced a
WRF992FIFM00 WHIRLPOOL
Model REFRIGERATOR
Near Parma, OH 44134
Corina B
Job Details: 03/29/2018
CC that the water does not dispense and a loud noise. Found the ff evap is covered in ice. Found service pointer W11033419B the water and ice will not work, need to replace the main control and the evap cover. Ran test 128 version 500 will need new control. Called SM to order parts; ordrng 1 W10865825 (cntrl-elec) and 1 W10889841 (cover-evap), schdld next appmnt for 4/3 TUE
We serviced a
WFG320M0BS3 WHIRLPOOL
Model RANGE
Near Cleveland, OH 44111
Dan H
Job Details: 03/29/2018
Customer complaint of fire underneath oven floor, found regulator sticking open, installed new regulator from surplus, op test good, customer has unit plugged into ungrounded outlet with 2-3 prong adapter, advised customer to have an electrician install a grounded outlet ; used 1 W10633327 (REGULATOR ) from stock, Job Cmpltd
We serviced a
MDB8959SBS0 MAYTAG
Model DISHWASHER
Near Avon, OH 44011
Macaulay G.
Job Details: 03/29/2018
Replaced control panel. Tested and drained ok. Working properly.; Job Cmpltd
We serviced a
WTW8900BC0 WHIRLPOOL
Model WASHER
Near Strongsville, OH 44136
Corina B
Job Details: 03/29/2018
CC that the unit does not go into a spin except on low. Checked underneath and found oil leaking from the bearings. Will need a new bearings. Cust does not want to repair
We serviced a
WED6400SW0 WHIRLPOOL
Model DRYER
Near Cleveland, OH 44128
Corey L.
Job Details: 03/29/2018
Customer complaint lint screen stuck, found handle broke off lint screen, dislodged lint screen, unit will need new lint screen assembly, no need for tech to return customer can install screen; ordrng 1 WP8572270 (screen)
We serviced a
WTW6300SW0 WHIRLPOOL
Model WASHER
Near Cleveland, OH 44128
Corey L.
Job Details: 03/29/2018
Customer complaint unit stops working and displays error code, started normal wash cycle, unit stopped 20 seconds into filling and flashed f1, ran diagnostics found f68 primary control failure, f81 open/close door lid, unit needs primary control replaced per tech sheet; ordrng 1 WPW10189966 (cntrl-elec) schdld next appmnt for 4/3 TUE
We serviced a
WFG320M0BB2 WHIRLPOOL
Model RANGE
Near Cleveland, OH 44111
Dan H
Job Details: 03/29/2018
Customer complaint that oven door gasket fell off, confirmed, gasket is shredded, unit needs new gasket; ordrng 1 WPW10535778 (gaskt-door), schdld next appmnt for 4/3 TUE
We serviced a
KESC308LSS0 WHIRLPOOL
Model RANGE
Near Avon Lake, OH 44012
Macaulay G.
Job Details: 03/29/2018
Needs main control board. Not going through with repair
We serviced a
GS5VHAXWY00 WHIRLPOOL
Model REFRIGERATOR
Near Strongsville, OH 44136
Corina B
Job Details: 03/29/2018
CC that the water does not dispense and the ice bucket keeps freezing up. Found the flap is not shutting all the way. Will need a new flap and ice bin. Found the water filter was not insert all the way for the dispenser to not dispense the water. Cust does not want to repair
We serviced a
WDF520PADM7 WHIRLPOOL
Model DISHWASHER
Near Bay Village, OH 44140
Dan H
Job Details: 03/29/2018
Customer complaint that unit is leaking, started normal wash cycle, found unit leaning forward, leveled unit, no leaks found, unit is operating as designed ; Job Cmpltd
We serviced a
KDTM354ESS3 KITCHENAID
Model DISHWASHER
Near Avon, OH 44011
Macaulay G.
Job Details: 03/29/2018
Found no issues with operations of dishwasher. Went through auto test ok. No errors. Found rinse aid dispenser was completely empty. Used rinse aid that came with dish washer and filled it. Advised customer to purchase more. Dishwasher working as designed.; Job Cmpltd
We serviced a
KITCHENAID DISHWASHER
Model KUDE03FTSS1
Near Shaker Heights, OH 44122
Robert A.
Job Details: 03/29/2018
Found drain hose clogged, cleared, replaced pump, needs to have line cleared from drain hose to drain, suggest replacing with correct piping, ; used 1 WPW10348269 (PUMP-DRAIN71.02) from stock, Job Cmpltd,
We serviced a
MAYTAG DISHWASHER
Model MDB6769PAB3
Near Shaker Heights, OH 44120
Robert A.
Job Details: 03/29/2018
Found valve broken in half, replaced, op test okNote cust needs to insulate around unit so valve does not freeze; used 1 W10327250 ([Alt for W10648041. 59.56) from stock, Job Cmpltd,
We serviced a
MEDC200XW1 MAYTAG
Model DRYER
Near Maple Heights, OH 44137
Corey L.
Job Details: 03/29/2018
Customer complaint vent keeps popping off at back of dryer, confirmed solid rigid vent installed is off of unit, fastened vent to dryer to prevent this in the future, vent is clear to outside, op test good; Job Cmpltd
We serviced a
WGD92HEFC0 WHIRLPOOL
Model DRYER
Near Westlake, OH 44145
Macaulay G.
Job Details: 03/29/2018
Dryer making a rattling noise when running. Noise is coming from flame funnel. Funnel is coming apart at the spot welds. Office to order funnel.; ordrng 1 WP8573824 (funnel), schdld next appmnt for 4/5 THU
We serviced a
WED8000DW3 WHIRLPOOL
Model DRYER
Near Fairview Park, OH 44126
Dan H
Job Details: 03/29/2018
Customer complaint that unit is taking a long time to dry, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube, started normal dry cycle, unit heated, good air flow outside, moisture sensor is working, unit is operating as designed ; Job Cmpltd
We serviced a
KRFF507EWH00 KITCHENAID
Model REFRIGERATOR
Near Strongsville, OH 44136
Corina B
Job Details: 03/29/2018
Replaced the parts listed. Brought cores back for return. Optest ok. Job Cmplt
We serviced a
WFG320M0BW2 WHIRLPOOL
Model COOK TOP
Near Bedford, OH 44146
Corey L.
Job Details: 03/29/2018
Customer complaint when finished preheating no tone is heard, started normal bake cycle for 350, unit preheated to 350 and long tone was heard, canceled bake, restarted bake for 375, unit preheated to 375 and long tone was heard, unable to duplicate the problem, unit is operating as designed; Job Cmpltd
We serviced a
WRX988SIBM0 WHIRLPOOL
Model REFRIGERATOR
Near Middleburg Heights, OH 44130
Corina B
Job Details: 03/29/2018
Replaced the parts listed. Optest ok. ; Job Cmpltd
We serviced a
WRS325SDHZ00 WHIRLPOOL
Model REFRIGERATOR
Near Parma, OH 44129
Dan H
Job Details: 03/29/2018
Customer complaint that unit is not making ice, ice bin is half full, cycled ice maker, ice maker started cycle then stopped mid cycle and never harvested or filled, ice maker is recieving 120vac, unit needs new ice maker, installed new ice maker, op test good ; used 1 4317943 (ICEMAKER) from stock, Job Cmpltd
We serviced a
GSF26C5EXB02 WHIRLPOOL
Model REFRIGERATOR
Near Olmsted Township, OH 44138
Macaulay G.
Job Details: 03/29/2018
Not defrosting or opening damper. Needs air diffuser and defrost bimetal. Not going through with repair.; Job Cmpltd,
We serviced a
RTW4516FW2 AMANA
Model WASHER
Near Garfield Heights, OH 44125
Corina B
Job Details: 03/29/2018
Replaced parts listed. Brought core back for return. Ran a calibration and normal load and a drain and spin. Optest ok. Advised customer to replace the water hose due to the leak that seized the connection. ; Job Cmpltd
We serviced a
ED5LVAXWQ00 WHIRLPOOL
Model REFRIGERATOR
Near Euclid, OH 44132
Corey L.
Job Details: 03/29/2018
Customer complaint fridge getting warm, temps at -20 frz and 31 ff section, customer had both thermostats half way between max and recommended, customer had a thermometer in ff section on middle shelf towards the front reading 34, customer does not have very many items in the unit to keep the cold, no food has been spoiled, customer is catching unit in defrost cycle, explained defrost cycle, set unit to recommended settings, advised customer to leave unit at the recommended settings if problem persists so we can see a problem, unit is operating as designed Pre-id thermostat W11088945 just in case ; Job Cmpltd
We serviced a
KDFE104DSS5 KITCHENAID
Model DISHWASHER
Near Seven Hills, OH 44131
Dan H
Job Details: 03/29/2018
Customer complaint that unit is not draining, confirmed, found a piece of a paper label jammed in drain port and drain pump impeller, removed, unit drains, op test good ; Job Cmpltd
We serviced a
WRS322FNAW00 WHIRLPOOL
Model REFRIGERATOR
Near Berea, OH 44017
Macaulay G.
Job Details: 03/29/2018
Refrigerator was not level. Adjusted level of refrigerator. Found a rack in freezer compartment was not installed properly. Adjusted rack. Doors close ok now.; Job Cmpltd
We serviced a
KITCHENAID WALL OVEN ELE
Model KEBC207KSS05
Near Moreland Hills, OH 44022
Robert A.
Job Details: 03/29/2018
Found cooling fans making noise, needs cooling fans; ordrng 1 WPW10016550 (LOWER FAN122.86) and 1 WPW10176670 (UPPER FAN 128.35), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 4/2 MON ! [**], saved
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near WARRENSVL HTS, OH 44122
Robert A.
Job Details: 03/29/2018
Recovered refrigerant, while replacing evap, found new evap damaged, see pic, needs evap; ordrng 1 W10865322 (FF EVAP), used 1 TJ90BPV31 (BULLET PIERCING VALVE), 1 TJAF1200 (CHARG TUBE), 1 W10896677 (6/2 COUPLER), and 1 W10896712 (8/2 COUPLER) from stock, schdld next appmnt for 4/2 MON ! [***],
We serviced a
KRFC300EWH01 KITCHENAID
Model REFRIGERATOR
Near Cleveland, OH 44107
Dan H
Job Details: 03/29/2018
Customer complaint that unit is not cooling, fresh food section and freezer section temperature at 68 degrees, evaporator fan is running, no frost on evaporator, compressor and condenser fan are running, tapped system, found in a 20” vacuum, added half charge, no change, unit is restricted, recovered refrigerant, installed filter drier, brought system into a 28” vacuum, watched 15 minutes, no change on gauges, recharged unit with oz of r134a, good frost pattern, op test good, advised customer to wait 24 hours before restocking refrigerator, customer has plastic water line connected to refrigerator, advised customer that this is a potential flood hazard and they should replace it with a copper water line ; used 1 TJAF1200, 1 W10890121, 2 W10890128, 1 W10890131, and 1 WPW10143759 (DRIER) from stock, Job Cmpltd
We serviced a
MVWB725BW0 MAYTAG
Model WASHER
Near Euclid, OH 44117
Corey L.
Job Details: 03/29/2018
Customer complaint unit is not finishing cycle properly, ran diagnostics found F solid 40 flashing atc thermistor open, customer has cold water inlet hose ziptied to main hot supply causing hot to be Cooler by the time it reaches machine, found bearing spitting grease all over rotor and bottom of unit, unit needs bearing kit and tool; ordrng 1 W10435302 (bearing), schdld next appmnt for 4/3 TUE
We serviced a
MEDB725BW0 MAYTAG
Model DRYER
Near Euclid, OH 44117
Corey L.
Job Details: 03/29/2018
Customer complaint latch on door broken, replaced latch, op test good; Job Cmpltd
We serviced a
WDT790SAYM1 WHIRLPOOL
Model DISHWASHER
Near Cleveland Heights, OH 44118
Corey L.
Job Details: 03/29/2018
Installed new control, op test good, wash motor abnormally loud may be going bad wrote quote for customer if motor fails as this could be cause of burn at control, part #WPW10510667; Job Cmpltd
We serviced a
MFX2570AEM0 WHIRLPOOL
Model REFRIGERATOR
Near North Royalton, OH 44133
Corina B
Job Details: 03/29/2018
CC that the fz is not cooling. When arriving the unit was turned off. Waited 15 minutes to check the pattern on the evap. Good. Checked the compressor, good. Fans are running. The process line is hot. Called SM and agreed its running as designed. Optest ok. ; Job Cmpltd
We serviced a
WFW9050XW00 WHIRLPOOL
Model WASHER
Near Maple Heights, OH 44137
Chad P.
Job Details: 03/28/2018
Ran normal wash then drain spin. Pump got power but did not drain. Vacced unit out and removed trap from pump. A few coins and a small amount of debris. Cleared trap and ran unit several times over. Unit drained every time. Unit stored pump drive fault. Advised Cust to use as normal. It is possible that something was floating around in pump and acting as a check valve or jamming the impeller. Is issue returns the pump will need to be replaced. ; ordrng 1 WPW10730972 (PUMP)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Bedford, OH 44146
Tim G.
Job Details: 03/28/2018
Complaint that the unit will not wash or spin. Checked and found F7E1 basket speed sensor fault. Checked and tested the motor and found only to hum. Checked the cap and found open. Found cap open due to the connector on the top of the cap. Unit needs cap. TG WANTS PART FOR ACADEMY; ordrng 1 W11158831 (RUN CAP), schdld next appmnt for 4/2 MON 2-5,
We serviced a
GENERAL ELECT DISHWASHER
Model PDT855SSJ0SS
Near Bainbridge Township, OH 44023
Gail V.
Job Details: 03/28/2018
Pulled unit and installed new wash and drain motors with new clamps, op test good. ; Job Cmpltd,
We serviced a
MAYTAG DRYER
Model MEDB855DC3
Near Bedford Heights, OH 44146
Robert A.
Job Details: 03/28/2018
Complaint that the unit makes a clicking sound when running. Checked unit and found a sheet metal screw in the blower housing. Removed, op test ok. ; Job Cmpltd,
We serviced a
MAYTAG REFRIGERATOR
Model MFX2570AEB5
Near Kent, OH 44240
Tim G.
Job Details: 03/28/2018
Complaint that the unit is leaking water and ice is forming on the floor of the fz. Checked and found the cause to be the grommet style drain. Replaced with new drain kit and cleared drain, op test good. The reset button the customer was referring to is the GFI the unit is plugged into. Advised the customer that they should have it changed out to a standard 120vac receptacle. ; used 1 W10619951 (TUBE-DRAIN) from stock, Job Cmpltd,
We serviced a
LGGF3042KFR FRIGIDIARE
Model RANGE
Near North Olmsted, OH 44070
Corina B
Job Details: 03/28/2018
CC that the middle burn does not light. Found a piece of food stuck over the top of the orifice cleaned the orifice and burner head. Optest ok. ; Job Cmpltd
We serviced a
WTW4800XQ2 WHIRLPOOL
Model WASHER
Near Cleveland, OH 44105
Corey L.
Job Details: 03/28/2018
Customer complaint does nothing, confirmed, power to the unit is good, ran diagnostics and found the start button is not responding, found several roaches under control console, explained to customer we cannot service and to call an exterminator
We serviced a
KRFF305EWH00 KITCHENAID
Model REFRIGERATOR
Near Cleveland, OH 44107
Dan H
Job Details: 03/28/2018
Customer complaint that unit is not making ice, ice maker was mid cycle when tech arrived, ice in mold was so little it melted before it could be ejected, increased fill amount, advised customer to monitor ; Job Cmpltd
We serviced a
WFW95HEDW0 WHIRLPOOL
Model WASHER
Near Parma, OH 44134
Chad P.
Job Details: 03/28/2018
Found hose ordered and not pressure switch. Replaced door lock assy and tested. Tests good. Will need to return for pressure switch. ; ordrng 1 WPW10448876 (PRESSURE SWITCH), schdld next appmnt for 4/6 FRI
We serviced a
MGR7662WS3 WHIRLPOOL
Model RANGE
Near Parma Heights, OH 44130
Chad P.
Job Details: 03/28/2018
Found unit did light correctly. Checked ignitor. It was loose. Tightened ignitor and tested again. Unit is working. Advised to use as normal. Op test ok. ; Job Cmpltd
We serviced a
REK2950KQ2 ROPER
Model DRYER
Near Elyria, OH 44035
Corina B
Job Details: 03/28/2018
CC that the unit does not turn on. Terminal block has 240v. Can not check the outside vent. Found the thermal fuse is open. Advised cust to replace the vent due to it being smashed. Replaced the fuse from t/s. Optest ok. ; used 1 WP3392519 (THERMAL FUSE 1540) from stock, Job Cmpltd,
We serviced a
M1TXEGMYW01 MAYTAG
Model REFRIGERATOR
Near Cleveland, OH 44102
Corey L.
Job Details: 03/28/2018
Customer complaint of ice on freezer floor, found drain tube torn at boot allowing warm air to enter freezer, unit needs new drain valve, customer requested back shield be left off so they can vacuum and will put boot on end of drain tube when it arrives, advised customer to unplug the unit before vacuuming, no need to schedule a return date, ordrng 1 W10854533 (valve)
We serviced a
KEMC378KSS04 KITCHENAID
Model WALL OVEN
Near Rocky River, OH 44116
Dan H
Job Details: 03/28/2018
Customer complaint that fan makes loud noise, confirmed, noise is coming from cooling fan, nothing is hitting fan blades, unit needs new cooling fan; ordrng 1 WPW10730066 (blower), schdld next appmnt for 4/11 WED
We serviced a
RBS305PDB6 WHIRLPOOL
Model RANGE
Near North Olmsted, OH 44070
Dan H
Job Details: 03/28/2018
Customer complaint that oven is not heating, confirmed, found no power from control to element, unit needs new control, control is no longer available ; ordrng 1 4452240 (microcomputer)
We serviced a
MHW3505FW0 MAYTAG
Model WASHER
Near Brooklyn, OH 44144
Corey L.
Job Details: 03/28/2018
Customer complaint washer not draining, started drain and spin cycle, unit drained and spun, ran diagnostics found f3e1 water level system error, f9e1 long drain, f0e1 load detected during washer cleaning cycle, f6e3 communications error acu to ui, cleared codes, performed all tests for error codes per techsheet, drain filter jammed packed with dog hair, cleared obstructions, started quick wash, unit filled, advanced to wash, started drain and spin, unit is operating as designed, customer who called is not at the home to ask but report states customer was shocked, all connections are secured properly, cabinet is not energized, cannot find a reason for the unit to cause a shock to the customer ; Job Cmpltd
We serviced a
WTW5000DW1 WHIRLPOOL
Model WASHER
Near Elyria, OH 44035
Corina B
Job Details: 03/28/2018
CC that the unit does not spin. Found the basket hitting the front wall. Leveled the unit. Floor has is slanted. Optest ok. ; Job Cmpltd
We serviced a
WED4815EW1 WHIRLPOOL
Model DRYER
Near Avon Lake, OH 44012
Corina B
Job Details: 03/28/2018
CC that the United t is not drying. customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube. Checked outside vent, very little airflow. Advised cust to have vent cleaned out. Terminal block has 240v. Found the thermal cutoff is open. Replaced the cutoff from t/s. Optest ok. ; used 1 279816 (CUTOFF) from stock, Job Cmpltd
We serviced a
KEBS109BSS01 KITCHENAID
Model WALL OVEN
Near Westlake, OH 44145
Dan H
Job Details: 03/28/2018
Customer complaint that thermal fuse went out again, found display blank, found thermal fuse open, found corrosion built up on bottom of control, ran diagnostics found f6e6(appliance manager lost communication) error code, tech sheet test says to replace appliance manager, unit needs control and thermal fuse, ran entitlement, control is cover under 5 yr extended warranty on parts; ordrng 1 WPW10317343 (cntrl-elec 272.56) and 1 WPW10545255 (fuse-thrml), schdld next appmnt for 4/2 MON
We serviced a
ED25RQXYW02 WHIRLPOOL
Model REFRIGERATOR
Near Oberlin, OH 44074
Macaulay G.
Job Details: 03/28/2018
Valve to ice maker is not opening. ; ordrng 1 4318046 (water valve dual), schdld next appmnt for 4/3 TUE !
We serviced a
MBF1958XEW1 MAYTAG
Model REFRIGERATOR
Near Parma, OH 44134
Chad P.
Job Details: 03/28/2018
Installed damper control OP TEST OK ; Job Cmpltd
We serviced a
LGHB2867PFGA FRIGIDAIRE
Model REFRIGERATOR
Near Avon Lake, OH 44012
Corina B
Job Details: 03/28/2018
Replaced the parts listed. Optest ng. Found frost on the back wall of the ff. Will need new gaskets. Called Sm to order part.; ordrng 1 5303918784 (air handler housin), schdld next appmnt for 4/2 MON
We serviced a
KBRC36FMS00 WHIRLPOOL
Model REFRIGERATOR
Near Avon, OH 44011
Dan H
Job Details: 03/28/2018
Installed new hinge, spring, and bushing, op test good,; Job Cmpltd,
We serviced a
MVWB835DW1 MAYTAG
Model WASHER
Near North Ridgeville, OH 44035
Macaulay G.
Job Details: 03/28/2018
Ran through test cycles ok. No issues. ; Job Cmpltd
We serviced a
KDTE104ESS4 KITCHENAID
Model DISHWASHER
Near Strongsville, OH 44136
Chad P.
Job Details: 03/28/2018
Installed element. Ran normal wash. Checked for leaks. None found. Op test ok. ; Job Cmpltd
Near Amherst, OH 44001
Macaulay G.
Job Details: 03/28/2018
WHIRLPOOL WASHER Replaced suspension pads. Spun and tested ok.; Job Cmpltd
We serviced a
MVWB800VQ MAYTAG
Model WASHER
Near Bay Village, OH 44140
Corina B
Job Details: 03/28/2018
CC that the unit will not finish a cycle and f51 comes up. F51 Motor RPS Failure. Basket does not spin freely. Nothing in between the tub and basket. Will need a new bearing. Does not want repiar: Job Cmpltd
Near Parma, OH 44130
Corey L.
Job Details: 03/28/2018
Unit is a fridgidare warranty call, advised customer to contact fridgidare for repair; Job Cmpltd
We serviced a
KODE500ESS02 KITCHENAID
Model RANGE
Near Broadview Heights, OH 44147
Chad P.
Job Details: 03/28/2018
Tech was able to duplicate the noise for about 5 seconds. Noise is not coming from the fans. It’s coming from the control board area. Tech pulled unit and tightened screws in the area and adjusted panels. Advised to use as normal. Op test ok. ; Job Cmpltd
We serviced a
MHWE250XL00 MAYTAG
Model WASHER
Near Olmsted Township, OH 44138
Dan H
Job Details: 03/28/2018
Customer complaint that unit is leaking, found boot torn, unit needs new boot, installed new boot, op test good ; used 1 WPW10381562 (BELLOW) from stock, Job Cmpltd
We serviced a
GTDP490ED8WS GE
Model DRYER
Near Lorain, OH 44052
Macaulay G.
Job Details: 03/28/2018
Customer states that dryer is taking two cycles to dry clothes. Vent checks ok and heating properly. Lint screen is cracked. Found no other issues with dryer. Office to order lint screen, customer will install.; ordrng 1 WE18M28 (lint trap)
We serviced a
MDB7749SBM1 MAYTAG
Model DISHWASHER
Near Cleveland, OH 44113
Corina B
Job Details: 03/28/2018
Wrong part. Order correct part. Called SM to order part ; ordrng 1 W10300924V (door seal) and 1 WPW10330588 (arm-spray), schdld next appmnt for 4/3 TUE
We serviced a
WRT771REYB00 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44111
Corey L.
Job Details: 03/28/2018
Customer complaint ice maker not making ice, when tech arrived customer stated ice maker started working a few days ago, ice bin is full, kick plate keeps popping off, corrected kick plate, unit is operating as designed, called techline spoke with Leon, sr#7721611021 If this gets recalled order 4317943 IM; Job Cmpltd
We serviced a
ADG7005AWW ADMIRAL
Model DRYER
Near Cleveland, OH 44111
Corey L.
Job Details: 03/28/2018
Customer complaint drum light is not on, found wire detached, reconnected wire to light, op test good; Job Cmpltd,
We serviced a
CWE5800ACB WHIRLPOOL
Model WALL OVEN
Near University Heights, OH 44118
Corina B
Job Details: 03/28/2018
CC that the top unit is not heating. Checked the bake element, no continuity, checked the power to the bake element, 0 volts. Called SM to order part. Main control is not longer available.
We serviced a
363.9550417 KENMORE
Model REFRIGERATOR
Near Cleveland, OH 44119
Corina B
Job Details: 03/28/2018
C that the unit is not cooling. Ff 41 and fz 41. Temp is at the coldest setting. Checked evap, Has a frost pattern on the bottom of evap. Fans are running. Will need a new evap. Cust does not want to repair ; Job Cmpltd
We serviced a
MGDC215EW2 MAYTAG
Model DRYER
Near Brook Park, OH 44142
Dan H
Job Details: 03/28/2018
Customer complaint that unit takes a long time to dry, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube, started normal dry cycle, unit heated, found outside vent clogged with lint, cleared lint good air flow now, unit is operating as designed ; Job Cmpltd
We serviced a
KFIS27CXMS5 WHIRLPOOL
Model REFRIGERATOR
Near Brook Park, OH 44142
Dan H
Job Details: 03/28/2018
Installed new control, op test good ; Job Cmpltd
We serviced a
MEDB835DC4 MAYTAG
Model DRYER
Near Parma, OH 44129
Dan H
Job Details: 03/28/2018
Customer complaint that door latch fell into door, confirmed, installed new door latch and reversed door, op test good ; Job Cmpltd
We serviced a
WRV986FDEM01 KITCHENAID
Model REFRIGERATOR
Near Lorain, OH 44053
Macaulay G.
Job Details: 03/28/2018
Replaced evaporator fan with harness. All tested ok.; Job Cmpltd