We serviced a
WHIRLPOOL WASHER
Model KAWE577BWH1
Near South Russell, OH 44022
Robert A.
Job Details: 08/31/2017
Found tub ring not on correctly, 30deg off, see pic, corrected, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Chardon, OH 44024
Robert A.
Job Details: 08/31/2017
Found ff evap drain, frozen, cleared ice, op test ok; Job Cmpltd,
Near Mentor, OH 44060
Benjamin B.
Job Details: 08/31/2017
Replacing rails on dishwasher KDFE104DSS4
Near Brecksville, OH 44141
Tim G.
Job Details: 08/31/2017
MAYTAG DISHWASHER Complaint that the unit will not start. Checked unit and found the clean light flashing and the control locked. Unlocked the control and entered service mode. Found that the clean light blinking 7 times indicates a heating issue with the unit. Checked the
Near Concord Township, OH 44077
Benjamin B.
Job Details: 08/31/2017
Frost on back wall of freezer KRFF507ESS01
Near Concord Township, OH 44077
Benjamin B.
Job Details: 08/30/2017
Whirlpool washer error codes WFW87HEDW1
We serviced a
KITCHENAID RANGE
Model KSGB900ESS0
Near Chagrin Falls, OH 44022
Robert A.
Job Details: 08/30/2017
nstalled relay bd, set bake, watched burner cycle, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH53520CS
Near Solon, OH 44139
Robert A.
Job Details: 08/30/2017
Complaint that the unit is working intermittenly. Checked and found the door switches to be at fault. Replaced all, op teat good ; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock, Job Cmpltd,
We serviced a
MED5100DW1 MAYTAG
Model DRYER
Near Garfield Heights, OH 44105
Chad P.
Job Details: 08/30/2017
Installed parts listed. Op test ok. ; Job Cmpltd,
We serviced a
ED2JHGXRQ02 WHIRLPOOL
Model REFRIGERATOR
Near North Ridgeville, OH 44039
Chad P.
Job Details: 08/30/2017
Found vill valve leaking. Replaced and cleared ice from fill tube. ; used 1 W10408179 (VALVE-INLET) from stock,
We serviced a
ABB1921DEW4 AMANA
Model REFRIGERATOR
Near Conneaut, OH 44030
Jeff M
Job Details: 08/30/2017
The unit was not pluged in. I was not able to accurately determine what is wrong with the fridge but if I were to guess the evaporator most likely has a hole and the freon leaked out. But I cannot say that for sure. The compressor is drawing over an amp there's no heat transfer also did not see the frost pattern forming on the evaporator. I recommended to customer to leave the unit plugged in for 24 hours and then have us come out and look.;
We serviced a
KFIL27CXMS3 KITCHENAID
Model REFRIGERATOR
Near Dorset, OH 44032
Jeff M
Job Details: 08/30/2017
Installed new part unit op tested good ; Job Cmpltd
We serviced a
ASI2275FRS00 AMANA
Model REFRIGERATOR
Near Lorain, OH 44052
Paul H.
Job Details: 08/30/2017
Customer stated that filter status light was red, they weren't getting good ice production, husband reset indicater, now the bin is full, also that the ice has a flavor that isn't great, do not see any issues, ice cubes are full sized and proper shape, advised customer that filter is probably faulty, since unit is so new she is going to discuss with Whirlpool; Job Cmpltd,
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near Cleveland, OH 44139
Tim G.
Job Details: 08/30/2017
Customer is experiencing a high pitch sound coming from the dispenser UI. Customer states that this is the 5th unit have have gotten like this between kitchenaid and Jennair. The sound goes away if the engery saver is selected and when the door is open. Checked the units outlet and found correct and grounded and dedicated to the unit. Tried connecting to another outlet and found the same result. Called and spoke to Dustin at techline sr# 7719949243 who stated that if the customer has had a few different units and has changed parts in the other unit then changing any part in this unit would do no different. Per tech line the issue in the incoming line voltage noise causing the issue. Tech did check at another outlet and found the same result. Dustin stated that for the cabinet damage the customer is to refer to the customer service team for the their damage policy and being non repairable. ; Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MHWC7500YW0
Near Solon, OH 44139
Robert A.
Job Details: 08/30/2017
Complaint, not spinning out clothes, ran diagnostics, long drain, found drain hose too far in stack, sitting in 3" of water, corrected, ran unit, good, op test okNote use 1-2 tablespoons of soap max; Job Cmpltd
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM3
Near Rocky River, OH 44116
Brian B
Job Details: 08/30/2017
CC of squealing noise. Adjusted front legs so door closes properly. Elevated drain hose under sink. Ran test cycle. All sounds are normal. May have been something in wash pump, but it has cleared. Optest ok.; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WFW8300SW01
Near Westlake, OH 44145
Brian B
Job Details: 08/30/2017
Checked temps. 2 frz, 39 ff, temps good. CC that i/m not working. Found motor running but rake not turning. Will need new i/m. Also, ff door cams worn down. Replaced i/m from t/s and door cams from surplus stock. ; used 1 4317943 (ICEMAKER 12359), and 1 4318165 (DOOR CAM 1582) from stock, Cllctd $387.03 CC Ref # 816429200, Job Cmpltd,
We serviced a
JENN-AIR COOK TOP
Model JED3430WS01
Near Westlake, OH 44145
Brian B
Job Details: 08/30/2017
Removed cooktop and blower assembly. Replaced listed parts.. reinstalled unit. Tested all burners.. optest ok.; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Maple Heights, OH 44137
Tim G.
Job Details: 08/30/2017
Customers complaint is that she still believes that oil is coming from the gearcase because a sears tech told her that. Checked unit for errors and found a F5E1 lid open fault. Customer stated that this happens on every cycle that is set for warm water and med-ex light soil level. Customer states that if she uses the bulky cycle with a warm water and heavy soil level the clothing is fine. Checked under unit for oil and found none. Removed the agitator and found clear. Filled unit and agitated to look for oil spots and found water clear. Advised the customer that using too much detergent can cause spots on the clothing resembling oil. Advised the customer to use no more than two tablespoons of detergent. Tech is not able to locate or duplicate any type of oil substance. Customer is not using a HE detergent and tech advised the customer that they need to due to the different concentration. ; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Maple Heights, OH 44137
Tim G.
Job Details: 08/30/2017
, Customers complaint is that the unit is shutting itself down during the cycle and when selecting the cycle. Tested the unit and confirmed the complaint. Checked the diagnostics and found no stored errors checked all connections and found good. Unplugged unit and tried to reset, op test ng unit acting as if the power key is shorting. Called and spoke to Kurt at techline sr#7719947312 who stated that due to no errors and that the unit is on a GFI outlet and not dedicated to just the washer the customer is to get a electrician to run a dedicated 120vac 15amp regular outlet. Kurt then stated that if they still have the same issue then they will consider a control board. Customer doesnt have a second outlet in the basement to test unit. Per whirlpool techline the issue is home electrical. ; Job Cmpltd,
We serviced a
IKEA REFRIGERATOR
Model IX5BBEXDS00
Near Independence, OH 44131
Tim G.
Job Details: 08/30/2017
Complaint that the unit is not cooling in the ff section but the fz is ok. Checked unit and found the evap fan not running and thick frost on the evap cover. Placed unit into service diagnostics and found the unit to pull 4 amps when defrost is selected. Pulled evap cover and found only the top part to have frost stopping the fan. Replaced the evap thermistor with updated plastic one and steamed the evap clear of frost, op test good. Advised the customer to give the unit 12-24 hrs for full cooling. ; used 1 W10902214 (THERMISTOR) from stock, Job Cmpltd, s
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Seven Hills, OH 44131
Tim G.
Job Details: 08/30/2017
Installed new door panel, op test good. ; Job Cmpltd,
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXPA3
Near Independence, OH 44131
Tim G.
Job Details: 08/30/2017
ustomer compliant is that the units pro dry led doesnt turn on and the lower dish rack wheels keep falling off. Checked unit and ran a UI led test and found the pro dry led not turning on. Checked the lower rack and found the wheels not snapping into place. Unit will need a new UI and lower rack wheel asm. Customer would like the same 10-1 time frame but was advised that we could not promise the time frames but that we would do our best to accommodate.; ordrng 4 W10195416V (wheel)s and 1 WPW10481151 (panel-cntl), schdld next appmnt for 9/7 THU 10-1,
We serviced a
AMANA REFRIGERATOR
Model ARB2557CSR
Near Solon, OH 44139
Robert A.
Job Details: 08/30/2017
, Found oil by drier, removed drier, found line in cabinet cracked flush with cabinet above drier, called wptl dave, said not repairable,job compltd
We serviced a
WHIRLPOOL COOKTOP
Model GGE388LXS04
Near Streetsboro, OH 44241
Robert A.
Job Details: 08/30/2017
Found keys not responding correctly, needs switch panel and controlComplaint left front burner not working correct, element good, switch not sending power, needs switch lf; ordrng 1 WPW10321793 (PANEL SWITCH) and 1 WPW10365417 (CONTROL) and 1 WPW10441696 (SWITCH LF), schdld next appmnt for 9/7 THU ! [**],
We serviced a
MAYTAG DRYER
Model MGDB880BW0
Near Streetsboro, OH 44241
Robert A.
Job Details: 08/30/2017
Found clasp broken, replaced, op test ok; Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWB880BW0
Near Streetsboro, OH 44241
Robert A.
Job Details: 08/30/2017
Checked over unit, tightened rotor, Ran drain and spin, no odd noises, op test ok; Job Cmpltd,
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT18L4JWP
Near Mantua Township, OH 44255
Robert A.
Job Details: 08/30/2017
nstalled railes, op test ok; Job Cmpltd,
We serviced a
KRFC704FPS00 KITCHENAID
Model REFRIGERATOR
Near Highland Heights, OH 44143
Corina B
Job Details: 08/30/2017
We serviced a
WRB322DMBM00 WHIRLPOOL
Model REFRIGERATOR
Near Lyndhurst, OH 44124
Corina B
Job Details: 08/30/2017
CC that the ff is not cooling. Ff 63 and the fz 2. Removed the fz evap cover frosted. Removed the jazz board found the connector was not plugged in and one of the pins was bent. Straighten the pin out and plugged the molex plug back in. Optest ok. ; Job Cmpltd
We serviced a
WMH31017AW4 WHIRLPOOL
Model MICROWAVE
Near Cleveland Heights, OH 44118
Corina B
Job Details: 08/30/2017
CC that there is no power to the unit. Checked the outlet, no power to the outlet. Checked the fuse box and the breaker was turned off, turned breaker back heated a glass of water, heated. Optest ok. ; Job Cmpltd
We serviced a
WTW5000DW1 WHIRLPOOL
Model WASHER
Near Olmsted Falls, OH 44138
Dan H
Job Details: 08/30/2017
Customer complaint of loud noise, ran manual test cycle for high speed spin, heavy agitate, drain pump, opened valves, no unusual noises heard, unit is operating as designed ; Job Cmpltd
We serviced a
WRX735SDBM04 WHIRLPOOL
Model REFRIGERATOR
Near Berea, OH 44017
Dan H
Job Details: 08/30/2017
Customer complaint that measured fill is not working properly and water dispense slowly, found water filter clogged, used bypass cap, water flow good, measured fill working, customer needs to replace water filter, unit is operating as designed ; Job Cmpltd
We serviced a
WED6400SW0 WHIRLPOOL
Model DRYER
Near North Royalton, OH 44133
Dan H
Job Details: 08/30/2017
Customer complaint of loud noise, started timed dry cycle, no unusual noises heard, rollers look good, idler pulley in good condition, unable to duplicate the problem, unit is operating as designed, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; Job Cmpltd
We serviced a
WRF560SMYW05 WHIRLPOOL
Model REFRIGERATOR
Near Sheffield Lake, OH 44054
Paul H.
Job Details: 08/30/2017
Disconnected IM, op test ok.; Job Cmpltd,
We serviced a
WRF535SWBM00 WHIRLPOOL
Model REFRIGERATOR
Near LaGrange, OH 44050
Paul H.
Job Details: 08/30/2017
Removed excess ice, replaced FC door, good seal now.; Job Cmpltd
We serviced a
MMV1174FZ0 MAYTAG
Model MICROWAVE
Near Cleveland, OH 44139
Chad P.
Job Details: 08/30/2017
Installed door. Op test ok. ; Job Cmpltd,
We serviced a
MGD7000AW1 MAYTAG
Model DRYER
Near Seven Hills, OH 44131
Chad P.
Job Details: 08/30/2017
Found operations normal. Clean lint screen light comes on evey time. It turns off when dryer is started. Advised the unit does not know if the lint screen has been removed and cleaned. Advised to press and hold start button to start unit. Tap to pause. Op test ok. ; Job Cmpltd
We serviced a
IBMS1455DS00 IKEA
Model MICROWAVE
Near North Royalton, OH 44133
Chad P.
Job Details: 08/30/2017
Installed parts listed. Op test ok. ; Job Cmpltd,
We serviced a
WRT311FZDB00 WHIRLPOOL
Model REFRIGERATOR
Near Strongsville, OH 44149
Chad P.
Job Details: 08/30/2017
Found comp and condenser making a high pitched noise. Added insulation on condenser and comp. op test ok. ; Job Cmpltd
We serviced a
KRFF707ESS01 KITCHENAID
Model REFRIGERATOR
Near Olmsted Township, OH 44138
Chad P.
Job Details: 08/30/2017
Found thermistor failed and ice built up into fan. Needs fan and thermistor harness replaced. No cool. Please place on cancelation list. ; ordrng 1 W11033168 (HARNESS ASSY) and 1 WPW10389152 (FAN SUPPORT),
We serviced a
WRS325FDAD02 WHIRLPOOL
Model REFRIGERATOR
Near North Madison, OH 44057
Jeff M
Job Details: 08/30/2017
Installed new part unit op tested good ; Job Cmpltd
We serviced a
WDF560SAFM0 WHIRLPOOL
Model DISHWASHER
Near North Perry, OH 44081
Jeff M
Job Details: 08/30/2017
Installed new part unit op tested good ; Job Cmpltd
We serviced a
GHW9150PW1 whirlpool
Model washer
Near Shaker Heights, OH 44122
Corina B
Job Details: 08/30/2017
CC that it starts to run then flashes f. Started a cycle filled the flashes f11 Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly. Checked the motor 6 ohms. Will need a new control. Cust does not want to repair
We serviced a
MEDB835DW3 MAYTAG
Model DRYER
Near Concord Township, OH 44077
Jeff M
Job Details: 08/30/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
MVWC400XW3 MAYTAG
Model WASHER
Near Cleveland, OH 44135
Dan H
Job Details: 08/30/2017
Customer complaint that unit is not spinning or draining, ran diagnostics found f7e1(basket speed fault) and f0e5(off balance) error codes, ran manual test cycle for heavy agitate and high speed spin, unit would not spin or agitate, motor just hums, shifter tests good, unit needs new control, motor, and run capacitor; ordrng 1 W10480274 (CNTRL) and 1 W10804664 (CAP) and 1 WPW10363173 (MOTOR), schdld next appmnt for 9/7 THU
We serviced a
WED9150WW1 WHIRLPOOL
Model DRYER
Near Painesville, OH 44077
Jeff M
Job Details: 08/30/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
WRX735SDBM00 WHIRLPOOL
Model REFRIGERATOR
Near Brooklyn, OH 44144
Dan H
Job Details: 08/30/2017
Installed new control, op test good, customer has plastic water line connected to refrigerator, advised customer that this is a potential flood hazard and they should replace it with a copper water line ; Job Cmpltd
We serviced a
KMHS120ESS0 KITCHENAID
Model MICROWAVE
Near Avon Lake, OH 44012
Paul H.
Job Details: 08/30/2017
Replaced interlocks, light on when door opened and off when shut, heated a mug of water, op test ok.; Job Cmpltd,
We serviced a
WFW9151YW00 WHIRLPOOL
Model WASHER
Near Cleveland, OH 44114
Dan H
Job Details: 08/30/2017
Customer complaint that unit is not draining, found a bobbie pin lodged in drain pump impellar, removed, unit drains, op test good ; Job Cmpltd
We serviced a
KFIS29BBWH02 KITCHENAID
Model REFRIGERATOR
Near North Olmsted, OH 44070
Paul H.
Job Details: 08/30/2017
Replaced control, UI, and power board, ran a forced defrost, op test ok.
We serviced a
MHW5500FW0 WHIRLPOOL
Model WASHER
Near Westlake, OH 44145
Paul H.
Job Details: 08/30/2017
Ran an entire normal cycle, no leaks found, unable to reproduce issue.; Job Cmpltd,
Near Painesville Township, OH 44077
Benjamin B.
Job Details: 08/30/2017
Washer not filling MDB4949SDH3
We serviced a
WDF320PADS2 WHIRLPOOL
Model DISHWASHER
Near Strongsville, OH 44149
Chad P.
Job Details: 08/30/2017
Found unit is no longer spraying water. Found 122 at wash motor. Needs sump assy replaced. ; ordrng 1 W10837026 (SUMP)
We serviced a
WRX735SDBM04 WHIRLPOOL
Model REFRIGERATOR
Near Geneva Township, OH 44041
Jeff M
Job Details: 08/30/2017
We serviced a
KGRA806PSS00 KITCHENAID
Model RANGE
Near Westlake, OH 44145
Paul H.
Job Details: 08/30/2017
This is a comm error, F6E4, per tech sheet check connections between main board and UI board, good replace main board, if problem persists, replace UI board, saving trip and ordering both, harness ohms good but if issue is intermittent break in wire and due to safety issue, would rather go ahead and change wires too; ordrng 1 9756554 (harns-wire) and 1 WP9761594 (cntrl-elec) and 1 WP9762810 (cntrl-elec),
We serviced a
MVWB835DW1 MAYTAG
Model WASHER
Near LaGrange, OH 44050
Paul H.
Job Details: 08/30/2017
Replaced main control, customer had already installed dispenser, ran test 51, op test ok.; Job Cmpltd,
We serviced a
GE B/IN REFRIGERATOR
Model ZIRS36NMALH
Near Middlefield, OH 44062
Robert A.
Job Details: 08/30/2017
Found evap only frosted on cap tube, tapped system, running at 5"vac, low on charge, needs comp, drier and evap, replaced comp, evap and drier, pulled 28"vac w/pump, watched, good, charged 10.4 oz r134a, unit cooling, pressures good, op test ok; used 1 L14000143 (CHARGING TUBE), 1 SHIPPING (SHIPPING AND HANDLING), 2 W10890075 (COUPLER), 1 W10890099 (COUPLER), 1 W10890121 (COUPLING), and 1 W10891056 (COUPLER) from stock, , Job Cmpltd,
We serviced a
KBLS36MHX01 WHIRLPOOL
Model REFRIGERATOR
Near Avon, OH 44011
Paul H.
Job Details: 08/30/2017
RC is way above temp, unit is not defrosting, issue is an open bi-metal, however, defrost timer is very worn, needs replaced as well, ; ordrng 1 W10822278
We serviced a
WRF736SDAF10 WHIRLPOOL
Model REFRIGERATOR
Near North Ridgeville, OH 44039
Paul H.
Job Details: 08/30/2017
Defrosted freezer, replaced harness and control board set, installed toe panel, op test ok.; Job Cmpltd,
We serviced a
790.71402700 KENMORE
Model RANGE
Near Madison, OH 44057
Jeff M
Job Details: 08/30/2017
The unit was not igniting i found the ignitor failing installed the ts part unit op tested good ; used 1 12400035 (IGNITOR) from stock
We serviced a
MAYTAG DRYER
Model MEDC555DW2
Near Solon, OH 44139
Tim G.
Job Details: 08/30/2017
Customers complaint is that when the unit is in the unit is in cool down it makes a lot of vibration. Checked unit and and found the motor mount loose. Tightened and sound now gone. Unit op now back to normal. ; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Westlake, OH 44145
Brian B
Job Details: 08/30/2017
Replaced listed parts. Installed dryer back onto washer. Ran test cycle. Optest ok. Brought back core for return..; Job Cmpltd,
We serviced a
MGD3500FW0 MAYTAG
Model DRYER
Near WARRENSVL HTS, OH 44122
Corina B
Job Details: 08/30/2017
CC that is a rattling noise. Removed front panel checked the blower wheel, good. Found the bottom of the unit is rattling when it heats up. Leveled the front legs. Optest ok. Found the semi rigid vent is smashed. Advised cust to replace the vent, pic sent. ; Job Cmpltd
We serviced a
MVWC425BW0 MAYTAG
Model WASHER
Near Cleveland, OH 44104
Dan H
Job Details: 08/30/2017
Customer complaint that unit does not advance to wash cycle, ran diagnostics found f7e1( basket speed fault) and f7e7( motor unable to reach target rpm) error codes, found pulley bolt loose and belt had fallen off pulley, no damage to belt, pulley, or cam, reinstalled pulley and belt, op test good ; Job Cmpltd
We serviced a
LFBD2409LW0B FRIGIDAIRE
Model DISHWASHER
Near Cleveland, OH 44104
Dan H
Job Details: 08/30/2017
Customer complaint that unit is leaking, started normal wash cycle, found unit leaking passed door seals, unit needs new door seal and bottom door seal; ordrng 1 154827601 (DOOR SEAL ) and 1 809006501 (BOTTOM SEAL), schdld next appmnt for 9/7 THU
Near Ashtabula Township, OH 44004
Benjamin B.
Job Details: 08/30/2017
Near Aurora, OH 44202
Tim G.
Job Details: 08/30/2017
WHIRLPOOL REFRIGERATOR Complaint that the ff door has markings and scratches. Checked door and found what appeared to be scratches. Customer has bar keepers friend Cleaner and polish. Tried cleaning the areas and found the markings to be deep scratches. Unit needs door. Advised
We serviced a
AMANA REFRIGERATOR
Model AFI2539ERM00
Near Cleveland, OH 44109
Brian B
Job Details: 08/30/2017
Updated purchase date. Sent pics. I/m not making ice. Found fill tube and cup frozen. Removed i/m and used steamer to clear ice. I/m cycled and filled. Shut off valve in basement is needle saddle valve and water line is plastic. Must use an inline shut off valve to supply more pressure to machine. Also, plastic waterline is a flood hazard. Should use copper or braided flexline. ; Job Cmpltd,
We serviced a
WHIRLPOOL DISHWASHER
Model MDB6709AWW1
Near Kent, OH 44240
Tim G.
Job Details: 08/30/2017
Complaint that the door handle is missing and that the unit will not start up. Checked and found the wrong part ordered and the UI not responding. Found power to board and the ui shorted. Called and spoke to Keesha at techline sr# 7719939854 per Techline need to replace the UI using the code S525453 that covers parts. ; ordrng 1 W10811153 (panel-cntl),
We serviced a
WRF736SDAM WHIRLPOOL
Model REFRIGERATOR
Near Willoughby Hills, OH 44092
Corina B
Job Details: 08/30/2017
Pre-id the parts, per BB. Service Pointer #: W10772228D Special Project S15331: to replace the main control and the dispenser control Called BB to order parts. ; ordrng 1 W10846151 (rail-mulln) and 1 W10864261 (CONTROL) and 1 W10865869 (cntrl-elec), schdld next appmnt for 9/8 FRI
We serviced a
WTW4616FW0 WHIRLPOOL
Model WASHER
Near Euclid, OH 44123
Corina B
Job Details: 08/30/2017
Replaced the part listed. Ran a calibratiom. Cust has the unit on a GFI outlet. Advised cust to use a non GFI outlet. Optest ok. ; Job Cmpltd
We serviced a
KUDS35FXWH5 KITCHENAID
Model DISHWASHER
Near Mayfield Heights, OH 44124
Corina B
Job Details: 08/30/2017
CC that the top rack wheels are falling off and the unit turns on then off. Found a service pointer W10756177B to replace the racks. S23010 Parts and labor are covered. Ran diag 4-3 wash motor not running, 10-1- Dispen- ser Electrical Problem, 6-6- Cool Water, 3-3- Failed Calibra- tion. Removed front panel ohmed out the light blue wires 7.3 ohms,checked for voltage at control 120volt. Will need a new sump and top racks from t/s. Ran calibration. Optest ok. ; used 1 W10712394 (ADJUSTER (SET OF 2)), and 1 WPW10780877XXX (XXXPUMPXXXDONOTRESTOCK) 1, Job Cmpltd
We serviced a
KSSS42QHX00 KITCHENAID
Model REFRIGERATOR
Near Bentleyville, OH 44022
Dan H
Job Details: 08/30/2017
Customer complaint of water accumulating in evaporator drain pan, found condensation forming by insulation port on bottom of unit(see pic), insulation inside port is soaked, no hole found in liner, no water leaking from water system, put unit in defrost, unit defrosted water ran through drain tube into pan, unable to repair condensation forming at port, condensation is likely cause by degradation of insulation due to age of unit, insulation cannot be repaired
We serviced a
AMV2307PFS0 AMANA
Model MICROWAVE
Near WARRENSVL HTS, OH 44122
Corina B
Job Details: 08/29/2017
Ohmed out thermistor, less then 1ohm after the unit has been on. Replaced the door cams from t/s. Will need a new main control. Called BB to order part. ; ordrng 1 W10849846 (MAIN CONTROL), used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock, schdld next appmnt for 9/7 THU
We serviced a
WRT311FZDW01 WHIRLPOOL
Model REFRIGERATOR
Near Bedford, OH 44146
Dan H
Job Details: 08/29/2017
Customer complaint of loud noise, evaporator fan is running, condenser fan and compressor are running, no unusual noises heard, sound customer is hearing is compressor running, compressor sounds normal, unit is operating as designed ; Job Cmpltd
We serviced a
MVWB835DW0 MAYTAG
Model WASHER
Near Warrensville Heights, OH 44128
Dan H
Job Details: 08/29/2017
Customer complaint that unit stopped mid cycle and displayed f5 error code, ran diagnostics found f5e3(lid lock will not unlock) error code, unit needs new main control per tech sheet test for error code shown; ordrng 1 W10812420 (CNTRL), schdld next appmnt for 9/7 THU
We serviced a
MAYTAG RANGE
Model MGR6600FZ0
Near Cleveland, OH 44109
Tim G.
Job Details: 08/29/2017
Replaced control sent to customer. Set oven to 350. Oven heated and stabilized at correct temp.mdisplay did not dim out. Optest ok.; Job Cmpltd,
We serviced a
KUDS30IXWH9 KITCHENAID
Model DISHWASHER
Near Beachwood, OH 44122
Dan H
Job Details: 08/29/2017
Customer complaint that unit caught fire, confirmed, control caught fire, unit needs new control, user interface(wht), wire harness, door handle(wht), and latch mechanism; ordrng 1 W10619006 (LATCH) and 1 W10871221 (HARNESS) and 1 W11035586 (CNTRL ) and 1 WPW10195833 (HANDLE) and 1 WPW10500173 (user interface ), schdld next appmnt for 9/7 THU
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM6
Near Kent, OH 44240
Tim G.
Job Details: 08/29/2017
nstalled new element, op test good. Tech also tightened handle.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd,
We serviced a
WTW8000DW0 WHIRLPOOL
Model WASHER
Near Bedford, OH 44146
Chad P.
Job Details: 08/29/2017
Installed console. Calibrated. Op test ok. ; Job Cmpltd,
We serviced a
WRS322FDAM04 WHIRLPOOL
Model REFRIGERATOR
Near Brecksville, OH 44141
Chad P.
Job Details: 08/29/2017
FOund auger motor seized. Power checks good. Needs motor and coupling replaced. ; ordrng 1 WPW10169511 (COUPLING) and 1 WPW10317991 (MOTOR)
We serviced a
DG612 MAYTAG
Model DRYER
Near Brecksville, OH 44141
Chad P.
Job Details: 08/29/2017
Installed blower. Op test ok.
We serviced a
MVWB300WQ2 MAYTAG
Model WASHER
Near Madison Township, OH 44057
Jeff M
Job Details: 08/29/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Kent, OH 44240
Tim G.
Job Details: 08/29/2017
Complaint that the units fz is working but the ff is not not. Checked and found the temps in the ff with in the 50s and the fz at 0. Checked unit and found the ff evap has frost on it. Checked service matters and found service pointer W11033419 stating that if the doors are found sealing ok the units ff evap cover and HV board needs replaced to correct the issue. Ordering both; ordrng 1 W10889841 (COVER) and 1 W11169503 (HV BOARD), schdld next appmnt for 9/5 TUE !,
We serviced a
KITCHENAID COOKTOP ELE
Model KICU569XBL00
Near Aurora, OH 44202
Tim G.
Job Details: 08/29/2017
Complaint that a brand new pan caused a scorched marking on the rf burner, the unit makes a humming sound on and off when cooking, and that the unit was displaying errors. Tech not able to duplicae the error and advosed the customer that humming sound is normal (coils being energized). Tech tried to clean the top and found that whatever was on the glass causing the markings was not coming off. Unit needs top. According to the customer he spoke to GV and stated that bloom brothers was contacting us with a updated install date showing the unit was installed a few weeks ago. ; ordrng 1 WPW10396829 (cooktop), schdld next appmnt for 9/5 TUE
We serviced a
KSDB900ESS0 KITCHENAID
Model RANGE
Near Avon Lake, OH 44012
Paul H.
Job Details: 08/29/2017
Replaced blower, tried preheating, f8e0, went into diagnostics, cleared log, reset control and tried again, had ensured that everything was lined up right with no obstructions, connections were secure and proper, hoping issue was only due to log not being cleared, problem persists, everything checks good, reordering fan assembly, seem to have received a bad part, ordering control as well, covered by entitlement; ordrng 1 W10816365 (cntrl-elec) and 1 W11107275 (BLOWER),
We serviced a
KITCHENAID MICROWAVE
Model KMHS120EBS2
Near Aurora, OH 44202
Tim G.
Job Details: 08/29/2017
Complaint that the units light is not working. Checled units bulb and found open. Unit needs bulb. Sending customer a bulb as a one time courtesy. No return visit needed customer to install.; ordrng 1 8206232A (lamp 40 watt),
Near Mentor, OH 44060
Benjamin B.
Job Details: 08/29/2017
Whirlpool dishwasher leaking WDT780SAEM1
We serviced a
KITCHENAID MICROWAVE
Model KHMS2056SSS4
Near Aurora, OH 44202
Tim G.
Job Details: 08/29/2017
Complaint that the units buttons for the fan ans light are pushed in and not secured as they should be. Found the button asm broken and needing replaced. ; ordrng 1 W10143982 (button), O-emld tckt [SdLink\296349a.png],
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Deerfield Township, OH 44411
Tim G.
Job Details: 08/29/2017
Complaint that the unit will not make ice. Checked and found the ice maker cycling but not filling. Replaced the ice maker, op test good. ; used 1 W10884390 (ICE MAKER ASSY) from stock, Job Cmpltd,
We serviced a
WHIRLPOOL COOKTOP ELE
Model CVE3400W
Near Solon, OH 44139
Tim G.
Job Details: 08/29/2017
Complaint that when the unit os not in use the unit makes a "popping Complaint that when the unit os not in use the unit makes a "popping" sound. Checled unit over and found the unit no making any abnormal sounds. Tested fan and burners and found no sound. Checked the outside venting for the down draft and found the exhaust hood door loose causing the sound when the wind blows. Tech is not able to 100% duplicate issue. ; Job Cmpltd, ing" sound. Checked unit over and found the unit no making any abnormal sounds. Tested fan and burners and found no sound. Checked the outside venting for the down draft and found the exhaust hood door loose causing the sound when the wind blows. Tech is not able to 100% duplicate issue. ; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model KAWE577BWH1
Near South Russell, OH 44022
Tim G.
Job Details: 08/29/2017
Installed new gearcase, clutch, and suspension pads. Tech also found the motor coupling torn, and the drain pump the cause of the leak. Replaced both as well, op test good. ; used 1 285753AXXX (XXXCOUPLINGXXXDONOTRESTOCK), and 1 3363394 ([Alt for WP3363394) from stock, Job Cmpltd,
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGH2631PF4A
Near Mantua, OH 44255
Tim G.
Job Details: 08/29/2017
Complaint that the unit started having cooling issues (to cold in the fz, not cold enough in the ff) after several power outages. Checked temps when arrived and found the ff between 34-36 degs and the fz between -2/0 degs. Customer stated that the units temps came back to normal and has remained normal for the last few days. Ran unit through diagnostics and reset controls. Customer to watch and was advised that if they shold loose power for a short period of time they should unplug the unit for about 10mins and then plug unit back in. ; Job Cmpltd,
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Garrettsville, OH 44231
Tim G.
Job Details: 08/29/2017
nstalled new keypad and control, op test good. Set unit to factory settings. ; Job Cmpltd,
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near Strongsville, OH 44136
Tim G.
Job Details: 08/29/2017
Installed new sump asm, op test good. Advised the customer that a new sump will not correct a odor issue. Instructed the customer to run a couple of clean cycles using affresh or finish. Advosed the customer to keep the door cracked when not in use so fresh air can move in and out. ; Job Cmpltd,
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SFZ4
Near Fairview Park, OH 44126
Brian B
Job Details: 08/29/2017
Updated pop. Sent pic. Found right foot had dropped in behind finished floor. This caused body to torque, causing leak on left side. Used shims under feet and new counter brackets from surplus stock to fasten machine securely to counter. Ran test cycle. Optest ok.; used 2 WP8269145 (COUNTER BRACKET) from stock, Job Cmpltd
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS01
Near Shaker Heights, OH 44120
Robert A.
Job Details: 08/29/2017
Replaced and tested ice rm fan, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd,
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Rocky River, OH 44116
Brian B
Job Details: 08/29/2017
CC that dryer is not heating. Installed cord and ran dryer. Tested all 3 heat settings. Dryer is heating normally. Timer is advancing on timed and auto cycles. Lint on back of filter may indicate that there was a vent issue at customer home. No air flow. Dryer working properly. Optest ok.; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WFW9550WL00
Near Rocky River, OH 44116
Brian B
Job Details: 08/29/2017
Ran machine. Found dispenser leaking and main bearings making loud knocking noise when spinning. Would need inner and outer tubs and dispenser. Cust does not want to repair. Paid sc. do not order parts.; , Job Cmpltd,