We serviced a
KRMF706ESS01 KITCHENAID
Model REFRIGERATOR
Near Mentor, OH 44060
Corina B
Job Details: 08/18/2017
, The adhesive that was sent is white. The cust has a grey liner. Call t/l TJ file # 7719848279 part # for clear adhesive is 8201711. Called BB to order part. ; ordrng 1 8201711 (adhesive), schdld next appmnt for 8/28 MON
We serviced a
JDB1100AWS JENN-AIR
Model DISHWASHER
Near Moreland Hills, OH 44022
Dan H
Job Details: 08/18/2017
Installed new door latch, op test good ; Job Cmpltd
We serviced a
MDB7749AWB1 maytag
Model dishwasher
Near Geneva, OH 44041
Jeff M
Job Details: 08/17/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
MGDC215EW2 maytag
Model dryer
Near Mentor, OH 44060
Jeff M
Job Details: 08/17/2017
, Installed new part unit op tested good ; Job Cmpltd
We serviced a
WMH31017FB0 whirlpool
Model microwave
Near Lorain, OH 44053
Paul H.
Job Details: 08/17/2017
ot powering up, source good, fuse good, needs main control; ordrng 1 W10892389 (CNTRL-ELEC),
We serviced a
WRT541SZDB00 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44115
Dan H
Job Details: 08/17/2017
Installed new freezer section door, op test good ; Job Cmpltd
We serviced a
KUDS01DLSS6 WHIRLPOOL
Model DISHWASHER
Near Chagrin Falls, OH 44022
Corina B
Job Details: 08/17/2017
Replaced the dispenser. Sensor is not longer needed for the dispenser and it was broken. Optest ok. ; Job Cmpltd
We serviced a
WFG320M0BB0 WHIRLPOOL
Model RANGE
Near Lorain, OH 44052
Paul H.
Job Details: 08/17/2017
Installed clips on range door, fixxed issue, op test ok.; Job Cmpltd
We serviced a
GZ25FSRXYY WHIRLPOOL
Model REFRIGERATOR
Near Painesville Township, OH 44077
Jeff M
Job Details: 08/17/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
WFG515S0EW1 WHIRLPOOL
Model RANGE
Near Brook Park, OH 44142
Chad P.
Job Details: 08/17/2017
Installed parts listed. Op test ok. ; Job Cmpltd,
We serviced a
JFC2089HTB3 JENNAIRE
Model REFRIGERATOR
Near Bay Village, OH 44140
Brian B
Job Details: 08/17/2017
Replaced boards. Programmed code. Set to normal temps.
We serviced a
MEDX655DW1 MAYTAG
Model DRYER
Near Lorain, OH 44055
Paul H.
Job Details: 08/17/2017
Start switch is currently in place and secure, pulled console and checked retaining clip, everything is good. ; Job Cmpltd,
We serviced a
KERH507YALO WHIRLPOOL
Model RANGE
Near North Olmsted, OH 44070
Paul H.
Job Details: 08/17/2017
Found thermal cutout open, replaced from t/s and tested, heated fine, op test ok; used 1 W10138793 (FUSE, MICROWAVE) from stock
We serviced a
MVWX655DW1 MAYTAG
Model WASHER
Near Olmsted Township, OH 44138
Paul H.
Job Details: 08/17/2017
Replaced main control, calibrated, ran test cycle, op test ok.; Job Cmpltd,
We serviced a
AGR6303MFW0 AMANA
Model RANGE
Near North Ridgeville, OH 44035
Paul H.
Job Details: 08/17/2017
, Replaced valve, tested by lighting all surface burners, bake, and broil, all lit fine, op test ok.; Job Cmpltd,
We serviced a
GI6SDRXXQ06 WHIRLPOOL
Model REFRIGERATOR
Near Oberlin, OH 44074
Paul H.
Job Details: 08/17/2017
CC light not working in FC, found frost in FC door switch, broke free and tested, works fine, ensured proper seal, temps good, op test ok.; Job Cmpltd
We serviced a
KERH507YALO WHIRLPOOL
Model RANGE
Near North Olmsted, OH 44070
Paul H.
Job Details: 08/17/2017
Part available in dallas through servall,
We serviced a
ADB1100AWB5 AMANA
Model DISHWASHER
Near Middleburg Heights, OH 44130
Paul H.
Job Details: 08/17/2017
Heated dry option not illuminating, not drying dishes either, ran diagnostics to check heater, LED did not illuminate when invoked either, needs board either way, allowed cycle to finish to observe heater operation, heater is functioning correctly, issue is not knowing when it is selected due to board LED, ordering board; ordrng 1 W10817282 (cntrl-elec)
We serviced a
WRX988SIBM03 WHIRLPOOL
Model REFRIGERATOR
Near Olmsted Falls, OH 44138
Paul H.
Job Details: 08/17/2017
Unit has RC defrost issue, will require harness/fan/thermistor assembly, waited on phone for auth; ordrng 1 W11087438 (FAN/HARNESS 79.67)
We serviced a
GDT680SSH7SS GE
Model DISHWASHER
Near Parma, OH 44129
Chad P.
Job Details: 08/17/2017
Techline. Unable to determine fault. Advised likely something is stuck in diverter. Removed top of diverter. No debris. Found diverter ordered does not match. Timing from control is working correctly. Need to reorder diverter and also a wash motor. Office to please see pics of diverters. ; ordrng 1 WD18X21678 (DIVERTER, PASSIVE) and 1 WD26X23258 (PUMP KIT),
We serviced a
MVWX655DW1 MAYTAG
Model WASHER
Near Roaming Shores, OH 44085
Jeff M
Job Details: 08/17/2017
The drain hose was all the way in the drain pipe. Unit op tested good ; Job Cmpltd
We serviced a
WRF535SMBM00 WHIRLPOOL
Model REFRIGERATOR
Near Williamsfield, OH 44093
Jeff M
Job Details: 08/17/2017
Installed new part unit op tested good ; Job Cmpltd
We serviced a
ZISW48DYA GE
Model REFRIGERATOR
Near Munson Township, OH 44024
Robert A.
Job Details: 08/17/2017
Installed pan heater kit, op test ok; Job Cmpltd
We serviced a
WRT311FZDB00 WHIRLPOOL
Model REFRIGERATOR
Near Edgewood, OH 44004
Jeff M
Job Details: 08/17/2017
The door has bin swapped out onto a different fridge the current fridge the door is located on is not hooked up to water or on unable to thoroughly test machine everything visually looks good; Job Cmpltd,
We serviced a
WRB322DMBB00 WHIRLPOOL
Model REFRIGERATOR
Near Conneaut, OH 44030
Jeff M
Job Details: 08/17/2017
The unit is making a loud sound. The sound is coming form the dampener control. The unit needs a new control; ordrng 1 WPW10594330 (CONTROL),
We serviced a
WFW75HEFW WHIRLPOOL
Model WASHER
Near Edgewood, OH 44004
Jeff M
Job Details: 08/17/2017
The unit has multiple codes stored in to the computer it's has a lock error code also found the tab on the back broken for the quick release. Drain pump is not draining I found the impeller broken. Also it has a water filling issue the sensor is not working the sensor hose tested fine needs a new water lvl sensor; ordrng 1 WPW10425238 (PUMP) and 1 WPW10443885 (LATCH) and 1 WPW10448876 (SENSOR)
We serviced a
GSS30C7EYB00 WHIRLPOOL
Model REFRIGERATOR
Near Parma, OH 44134
Chad P.
Job Details: 08/17/2017
Unit still cooling okay. Cc that unit will make a slight vibration noise from time to time that last for a minute or so. No noise at this time. Removed access panel. All checks good. Shut unit down and restarted. Noises all normal at this time. Op test ok. ; Job Cmpltd,
We serviced a
WRX988SIBM03 WHIRLPOOL
Model REFRIGERATOR
Near Brecksville, OH 44141
Chad P.
Job Details: 08/17/2017
Water pressure checks good at 60 psi. Replaced line and interface. Still dripping at disp. Found line not fully seated at valve. Reseated connection. Dripping stopped. Advised to monitor. Op test ok. ; Job Cmpltd
We serviced a
WTW4816FW1 WHIRLPOOL
Model WASHER
Near Eastlake, OH 44095
Chad P.
Job Details: 08/17/2017
Noises and opeations are normal. Ran unit with a load on notmal wash. Canceled and ran drain spin. Advised on loading and if load does not spin out to redistribute clothing and run drain spin. ; Job Cmpltd
We serviced a
KUDS35FXSSA KITCHENAID
Model DISHWASHER
Near North Olmsted, OH 44070
Brian B
Job Details: 08/17/2017
Pulled machine. Replaced entire harness as old harness was too burned. Replaced control and panel. Reinstalled, ran test cycle.. optest ok.; Job Cmpltd,
We serviced a
WMH53520CS5 WHIRLPOOL
Model MICROWAVE
Near Rocky River, OH 44116
Brian B
Job Details: 08/17/2017
CC that popcorn is burnt and display shows an error code.. ran diag, per tech sheet, sensor reading should be 3789.. sensor reading is 3667. Reset power, tested again, same reading. Per tech sheet, replace sensor.. will also replace board. Office to order parts.; ordrng 1 W10833858 (SENSOR) and 1 W11100597 (CNTRL BOARD),
We serviced a
WFG540H0ES1 WHIRLPOOL
Model RANGE
Near Fairview Park, OH 44126
Brian B
Job Details: 08/17/2017
CC that oven not getting hot enough. Set to 350.. let stabilize.. temp was a little low. Entered calibration and set offset to + 10. Tested again optest ok. Adjusted low flame setting on top burners. ; Job Cmpltd,
We serviced a
MFX2570AEB0 MAYTAG
Model REFRIGERATOR
Near Willoughby, OH 44094
Corina B
Job Details: 08/17/2017
Replaced the drain tube. Steamed the drain tube out with steamer. Optest ok
We serviced a
WRF990SLAM00 WHIRLPOOL
Model REFRIGERATOR
Near Bedford Heights, OH 44146
Robert A.
Job Details: 08/17/2017
Found ice build up if ff top left corner, and ice guide missing, per svc pntr, needs adapter, also ice guide; ordrng 1 W10612142 (ADAPTER) and 1 WPW10435760 (ICE GUIDE), schdld next appmnt for 8/25 FR
We serviced a
RBD305PVB02 WHIRLPOOL
Model WALL OVEN
Near Streetsboro, OH 44241
Robert A.
Job Details: 08/17/2017
Installed and tested clock, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd
We serviced a
WRF535SMBM00 WHIRLPOOL
Model REFRIGERATOR
Near Bedford Heights, OH 44146
Robert A.
Job Details: 08/17/2017
Found swich in frz sticking, replaced, op test ok; used 1 12002646 (LIGHT SWITCH) from stock, Job Cmpltd
We serviced a
GSS30C6EYY03 WHIRLPOOL
Model REFRIGERATOR
Near Shaker Heights, OH 44122
Robert A.
Job Details: 08/17/2017
Inspected and installed door, i/m cycled and filled, disp working, op test ok; Job Cmpltd
We serviced a
JDB3600AWS5 JENN-AIR
Model DISHWASHER
Near Mayfield Heights, OH 44124
Robert A.
Job Details: 08/17/2017
Complaint, disp not opening intermintently, cheched disp, reset connection, ran diognastic cycle, no codes, disp opened, tested 4x opened every time, unable to duplicate issue; Job Cmpltd
We serviced a
ET1FTTXKQ01 whirlpool
Model refrigerator
Near Mentor, OH 44060
Corina B
Job Details: 08/17/2017
CC that there is water leaking into the ff from the fz. Removed cover on evap. Found the drain pan was solid ice. Used the steamer to steam the drain pan and tube out. Found a starburst wrapper in the drain hole causing the water to not go down the drain tube. Pulled unit out, water is going down the drain tube. Advised cust to replace the plastic waterline with a copper or a flex line. Took pic. Of water line. Optest ok. ; Job Cmpltd
We serviced a
10659422801 KENMORE
Model REFRIGERATOR
Near MENTOR ON THE, OH 44060
Corina B
Job Details: 08/17/2017
CC that there is frost in the im. Found the door flap is not closing. Will need a new door flap and arm. Called BB to order parts. ; ordrng 1 W10823377 (mechanism delay 6795) and 1 WP2180259 (arm-dispsr 5283), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, schdld next appmnt for 8/25 FRI
We serviced a
MFI2269FRZ02 maytag
Model refrigerator
Near Mentor, OH 44060
Corina B
Job Details: 08/17/2017
CC that the im is not working. The ice bin is a solid block of ice. Removed im the fill tube has ice in the fill tube and the fill cup is a block of ice. Will need a new water valve. Checked the water pressure less then 60 psi. Advised cust to call the water dept and have the water pressure fixed. Called BB to order a water valve. ; ordrng 1 W10312696 (valve-inlt), schdld next appmnt for 8/25 FR
We serviced a
DFE29JGDABB GE
Model REFRIGERATOR
Near Perry, OH 44081
Corina B
Job Details: 08/17/2017
Replaced the water valve. Cycled the water dispenser and im. Ran test 00 99 for the ff im and test 01 00 for the fz im. Optest ok. ; Job Cmpltd,
We serviced a
KDFE304DSS0 KITCHENAID
Model DISHWASHER
Near Cleveland Heights, OH 44118
Dan H
Job Details: 08/17/2017
Installed new door seal, op test good ; Job Cmpltd
We serviced a
AGR6303MFW0 AMANA
Model RANGE
Near Wellington, OH 44090
Paul H.
Job Details: 08/17/2017
First attempt to preheat to 400F was unsuccessful, discovered customer had foil covering entire bottom except for one vent slot, removed foil and started another preheat, got to 400F, advised customer to not cover vents, op test ok.; Job Cmpltd,
We serviced a
JDB8700AWS0 JENN-AIR
Model DISHWASHER
Near Pepper Pike, OH 44124
Dan H
Job Details: 08/17/2017
Customer complaint of noise at end of cycle, ran test cycle, found unit not sitting on feet, feet all the way up and drain pump touching floor and vibrating when on, raised and leveled unit, op test good ; Job Cmpltd
We serviced a
JVM1451WA001 GE
Model MICRO OVEN
Near Chester Township, OH 44026
Dan H
Job Details: 08/17/2017
Installed new magnetron, op test good ; Job Cmpltd
We serviced a
KGRS505XBL05 WHIRLPOOL
Model RANGE
Near Chester Township, OH 44026
Dan H
Job Details: 08/17/2017
Installed new valve and control, upper oven still not lighting, ignitor recieving 120vac now, installed new ignitor, op test good ; used 1 12400035 (IGNITOR) from stock, Job Cmpltd
We serviced a
RED4516FW0 ROPER
Model DRYER
Near Elyria, OH 44035
Paul H.
Job Details: 08/17/2017
Found heater housing had been unsecured, was vibrating against rear bulkhead, corrected, op test ok.; Job Cmpltd,
We serviced a
MHW3505FW0 MAYTAG
Model WASHER
Near Elyria, OH 44035
Paul H.
Job Details: 08/17/2017
Replaced main control, was able to power up and start a cycle, op test ok.; Job Cmpltd
We serviced a
NED4655EW WHIRLPOOL
Model DRYER
Near Ashtabula Township, OH 44004
Jeff M
Job Details: 08/17/2017
Unit is making a clicking sounds i took the front off I inspected the front seal the rear seal of the drum for screws or imperfections I looked at the rollers the belts the idol or pulley did not find anything wrong. Reassembled the Frontz took the back part inspected the fan looks fine there's nothing in there reassembled the dryer started it the noise is still present I took the front apart again*was not able to locate the sound. The sound appears to be coming from the top left side of the dryer the clicking sound is at the same pace as the drum spinning possibly the drum is warped needs new drum; ordrng 1 W10757750 (DRUM),
We serviced a
GTW460ASJWW GE
Model WASHER
Near Jefferson Township, OH 44047
Jeff M
Job Details: 08/17/2017
The unit is leaking oil needs a new transmission extra time is needed; ordrng 1 WH38X24354 (TRANS)
We serviced a
FFTR1821QW0 FRIGIDAIRE
Model REFRIGERATOR
Near Newburgh Heights, OH 44105
Chris H.
Job Details: 08/17/2017
Customer complaint that unit is leaking from freezer onto topshelf, applied foil tape to help divert water to the drain tube, customer to monitor; Job Cmpltd,
We serviced a
GI7FVCXWB00 WHIRLPOOL
Model REFRIGERATOR
Near Painesville, OH 44077
Dan H
Job Details: 08/17/2017
Customer complaint that unit is not cooling properly, fresh food section temperature at 51 degrees, freezer section temperature at 11 degrees, evaporator fan is running, good frost pattern on evaporator, compressor and condenser fan are running, found ice box fan not running, ice box fan is recieving 14vdc, unit needs new ice box fan; ordrng 1 W10281584 (MOTOR), schdld next appmnt for 8/25 FR
We serviced a
JTP35SM2SS GE
Model WALL OVEN
Near Cleveland, OH 44118
Chad P.
Job Details: 08/17/2017
Lower oven working correctly. Upper ovens bake element open. Needs replaced. ; ordrng 1 WB44T10105 (element bake asm (21)
We serviced a
GE REFRIGERATOR
Model PWE23KMDEES
Near Munson Township, OH 44024
Robert A.
Job Details: 08/16/2017
Found evaps lightly frosted, ff fan not running, recieving power, needs fan and software upgrade; ordrng 1 WR49X25197 (FAN/UPDATE SOFTWARE),, schdld next appmnt for 8/24 THU ! [*
We serviced a
WRF535SMBM00 WHIRLPOOL
Model REFRIGERATOR
Near Elyria, OH 44035
Paul H.
Job Details: 08/16/2017
No ice production, had batch sitting in it and bail arm was up, dropped bail arm, observed cycling, heater appears to not be functioning correctly, eventually dropped ice but found door is not pushing switch in all the way, had to manually defeat, slope on inner door liner is too low, ordering door and IM, IM is t/s but ordering just incase it is used prior to return; ordrng 1 12977864SQ (dor-fip ss) and 1 W10884390 (icemaker),
We serviced a
GI6FARXXF05 WHIRLPOOL
Model REFRIGERATOR
Near Parma, OH 44134
Chad P.
Job Details: 08/16/2017
Found unit is frosting on freezer floor and door again. Found the liner on the door has seperated causing air leak. See photos. Needs door replaced. Advised it will take time for door to come in. Please have package shipped to back door. ; ordrng 1 12977863FQ (dor-fip sa)
We serviced a
WTW4815EW0 WHIRLPOOL
Model WASHER
Near Cleveland, OH 44109
Chris H.
Job Details: 08/16/2017
Customer complaint that unit fills with water and then does not advance, ran diagnostics found shifter fault code, confirmed shifter is not working replaced, op test good whirlpool auth Waz6f00epl1 covers full repair ; used 1 W10913953 (ACTUATOR ) from stock, Job Cmpltd
We serviced a
MAYTAG OTR MICROWAVE
Model MMV5208WB1
Near Cleveland, OH 44106
Brian B
Job Details: 08/16/2017
Replaced control board. Tested unit. Optest ok. Brought back core for return.; Job Cmpltd,
We serviced a
WHIRLPOOL RANGE
Model WEE730H0DS0
Near Cleveland, OH 44113
Brian B
Job Details: 08/16/2017
, Replaced cooling fan that was ore id'd.. cleared code.. heated oven on bake and broil. No codes. Optest ok.; Job Cmpltd,
We serviced a
AMANA REFRIGERATOR
Model ARB2557CSR
Near Solon, OH 44139
Robert A.
Job Details: 08/16/2017
acovered refrigerant, installed comp and drier, pulled 28"vac w/ pump, watched, no change, charged 5oz r134a, unit cooling, pressures good, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHTXTS01
Near Aurora, OH 44202
Robert A.
Job Details: 08/16/2017
Found no airflow to ff section, evap frozen, put into forced defrost, no power to bimetal, checked bimetal and heater, good, needs c/b, replaced control, cleared ice, op test ok; used 1 WPW10503278 (MUST RETURN**CORE*CTRL BOARD152.20) from stock, , Job Cmpltd,
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS6
Near Aurora, OH 44202
Robert A.
Job Details: 08/16/2017
Ran unit, excessive soap in unit, water temp 90 deg, need to use less soap, run hot water in sink before starting unit, cleared soap, ran diagnostic cycle, cold water code, watched cycle, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WTW8540BW0
Near Streetsboro, OH 44241
Robert A.
Job Details: 08/16/2017
Checked under unit, ran diagnostic cycle, no codes, watched cycle, good, ran drain and spin, grinding sound heard in high spin, rotor, stator tight, under basket clear, needs bearing kit, installed bearing kit, ran unit, op test ok; used 1 W10435302 (BEARING105.51) from stock, Job Cmpltd,
We serviced a
WRF767SDEM01 WHIRLPOOL
Model REFRIGERATOR
Near North Ridgeville, OH 44039
Paul H.
Job Details: 08/16/2017
Chattering sound, is a pressure/water pulsating issue, have encountered before, checked service matters to be sure this wasn't a model that had the pointer about the regulator, is not, spoke with GS, issue is not something that can be corrected by us.; Job Cmpltd
We serviced a
KODE500ESS02 KITCHENAID
Model WALL OVEN
Near Shaker Heights, OH 44122
Jeff M
Job Details: 08/16/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
KDFE204EWH3 KITCHENAID
Model DISHWASHER
Near Berea, OH 44017
Chad P.
Job Details: 08/16/2017
Installed sump assy. Op test ok. ; Job Cmpltd
We serviced a
KFIS29BBBL00 WHIRLPOOL
Model REFRIGERATOR
Near Euclid, OH 44132
Corina B
Job Details: 08/16/2017
Ff 49 fz 35. Removed ff and fz ff evap has good frost pattern and the fz evap has no frost pattern. Called BB had me put a piercing valve, from ts, freon in gauges raised. Called t/l Kurt file # 7719832776. He said to put a filter on. Called BB he had me put 3 oz of freon in. Wants me to call cust in the morning to see if the temp in the fz has dropped. ; used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock, schdld next appmnt for 8/17 THU
We serviced a
JGC8536ADS JENN-AIR
Model COOKTOP
Near Cleveland, OH 44105
Chris H.
Job Details: 08/16/2017
Customer complaint that front right burner is not igniting, found ignitor is cracked, removed burner head, unable to remove ignitor from burner head as screw is rusted and stripped, ordering burner head and ignitor; ordrng 1 74007735 (burner asy) and 1 WP74009336 (ignitor) and 1 WP8273062 (screw), schdld next appmnt for 8/24 THU
We serviced a
KEBS109BBL00 KITCHENAID
Model WALL OVEN
Near University Heights, OH 44118
Dan H
Job Details: 08/16/2017
Customer complaint that display went blank after using broil, found thermal fuse open, jumped out thermal fuse, user interface lit, unit needs new thermal fuse, installed new thermal fuse, op test good ; Job Cmpltd
We serviced a
WMH31017FS WHIRLPOOL
Model MICROWAVE
Near Cleveland, OH 44102
Dan H
Job Details: 08/16/2017
Customer complaint that units door will not close, confirmed, found door cams stuck in door closed position, corrected, op test good ; Job Cmpltd
We serviced a
KRMF706ESS01 KITCHENAID
Model REFRIGERATOR
Near Strongsville, OH 44149
Chad P.
Job Details: 08/16/2017
Control installed. Op test ok.
We serviced a
WRT311FZDW00 WHIRLPOOL
Model REFRIGERATOR
Near Beachwood, OH 44122
Jeff M
Job Details: 08/16/2017
Technical Service Pointer #: W10916291. The unit has a lot of frost buildup in the freezer see the picture service pointer will come with new gaskets and a different fan blade. Also the fridge door is not ceiling to the cabinet see the other picture ordering shims to raise the door; ordrng 1 W10916494 (FAN KIT) and 2 wp2177331 (SHIMS)s,
We serviced a
WTW7300DW1 WHIRLPOOL
Model WASHER
Near Euclid, OH 44117
Jeff M
Job Details: 08/16/2017
Customer does not have the proof of purchase her mother was there she let me and her daughter was unable to answer her phone. Explain to her she needs to find the proof of purchase before I can cover anything under warranty. Customer had multiple issues with the washing machine one of them being a temperature concern I explained to her that the water valves have a temperature sensor built into the valve itself allowing it to correctly add the proper amount of hot and cold water. Customer is also having a washing issue I explained to her that the method of loading this washer is completely different than the older style so I explained to her that she needs to be very particular on the loading method of this washer keep things in a small loose ball/ pile do not enter lock the clothes together keep it's a very even fabrics with fabrics you put something in the front put something in the back left rights etc. I recommend the customer to use only HE soap and
We serviced a
WRX988SIBM03 WHIRLPOOL
Model REFRIGERATOR
Near Westlake, OH 44145
Paul H.
Job Details: 08/16/2017
Unit is not defrosting, causing frost buildup around fan, tried engaging a manual defrost through diagnostics, no heat, verified bi-metal good and board is sending power, checked heater, open, ordering a heater; ordrng 1 WP12729128 (heater),
We serviced a
AFI2539ERM00 AMANA
Model REFRIGERATOR
Near Euclid, OH 44123
Jeff M
Job Details: 08/16/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
KDFE104DSS4 KITCHENAID
Model DISHWASHER
Near Mentor, OH 44060
Jeff M
Job Details: 08/16/2017
Technical Service Pointer #: W10914584B the door is opening mid cycle and canceling the cycle out left and right railing is needed to correct issue. I also put the unit into a diagnostics mode computer had no stored error codes; ordrng 1 W11048934 (L RAIL) and 1 W11048936 (R RAIL),
Near Mentor, OH 44060
Jeff M
Job Details: 08/16/2017
We serviced a
WFG540H0ES1 WHIRLPOOL
Model RANGE
Near Avon, OH 44011
Paul H.
Job Details: 08/16/2017
Replaced trim piece, tested by opening and closing door a few times, op test ok.; Job Cmpltd,
We serviced a
KFIS25XVMS25 KITCHENAID
Model REFRIGERATOR
Near Westlake, OH 44145
Paul H.
Job Details: 08/16/2017
Replaced board and programmed, op test ok;
We serviced a
WRT311FZDW00 whirlpool
Model refrigerator
Near Cleveland, OH 44126
Paul H.
Job Details: 08/16/2017
Replaced toe panel, had to fight to get it on, clips were slightly warped but I was able to bend them back, op test ok.; Job Cmpltd,
We serviced a
KFIS29BBMS00 kitchenaid
Model refrigerator
Near Strongsville, OH 44136
Chad P.
Job Details: 08/16/2017
Found unit has old style evap. No ice. Ice ball on evap. No cooiling error code on i.m. Needs ff evap replaced. S code coves repair. Cfc. Big job. Cfc tech only. 3 job count.
We serviced a
WFW94HEXW1 whirlpool
Model washer
Near Strongsville, OH 44136
Chad P.
Job Details: 08/16/2017
water very slow to fill causing long fill fault. Removed line. No debris on screen. Pressure and flow to unit is good. Needs valve replaced. Cust will be thinking on repair.
We serviced a
WTW7300DW1 WHIRLPOOL
Model WASHER
Near Maple Heights, OH 44137
Chris H.
Job Details: 08/16/2017
Customer complaint that unit destroyed a rubber back rug, advised customer not to wash rubber back rugs in unit, unit completed its service cycle, no further issues discovered, unit is operating as designed ; Job Cmpltd
We serviced a
MFT2776DEE02 MAYTAG
Model REFRIGERATOR
Near Timberlake, OH 44095
Corina B
Job Details: 08/16/2017
CC that the fz is not freezing. Fz 75 ff 54 removed the fz cover no frost on the fz evap and fan is not running. Ff evap is frosted. Ran step 4 to see the frost pattern on the fz evap. Cust pulled unit out, tight spot. Checked to see if the 3 way valve is plugged in. Found frost on the suction tube. Ran diag found the ff thermistor is open. Will need a new thermistor. Called BB to order part. ; ordrng 1 W11033168 (HARNESS), schdld next appmnt for 8/24 THU
We serviced a
WED9150WW1 whirlpool
Model dryer
Near Painesville, OH 44077
Jeff M
Job Details: 08/16/2017
The dryer is squeaking I found the idler pulley and two of the rollers worn out needs the dryer repair kit which comes with a new idler pulley 4 rollers and the belt; ordrng 1 4392067 (dryer repair kit),
We serviced a
SXDE25JBL AMANA
Model REFRIGERATOR
Near Garfield Heights, OH 44125
Chris H.
Job Details: 08/16/2017
Customer complaint that unit is not making ice, and water has filled the freezer, found icemaker fill tube disconnected, when icemaker cycle water is just pouring into the freezer, reattached fill tube, op test good ; Job Cmpltd
We serviced a
JDB8200AWP1 KITCHENAID
Model DISHWASHER
Near Brecksville, OH 44141
Chris H.
Job Details: 08/16/2017
Customer complaint that unit is leaking, started unit on normal wash, unit is leaking from the diverter valve grommet, qouted customer, ordering part ; ordrng 1 WPW10195677 (grommet), schdld next appmnt for 8/25 FR
We serviced a
FFHS2611LWKA FRIGIDAIRE
Model REFRIGERATOR
Near Parma Heights, OH 44130
Jessica Shreve
Job Details: 08/16/2017
Customer complaint that unit dispenses water slowly, found fill valve barely opening, unit needs new fill valve, customer will contact us about return date, customer has plastic water line connected to refrigerator, advised customer that this is a potential flood hazard and they should replace it with a copper water line ; ordrng 1 242252702 (VALVE), schdld next appmnt for 8/24 THU
We serviced a
ART104TFDW01 AMANA
Model REFRIGERATOR
Near Parma Heights, OH 44130
Dan H
Job Details: 08/16/2017
Customer complaint that unit is not cooling properly, fresh food section temperature at 48 degrees, freezer section temperature at 14 degrees, unit set on coldest setting, evaporator fan is running, compressor is running, good frost pattern on evaporator, unit needs new thermostat; ordrng 1 W10839843 (TSTAT), schdld next appmnt for 8/25 FR
We serviced a
AGG222VDW0 AMANA
Model RANGE
Near Geneva-on-the-Lake, OH 44041
Jeff M
Job Details: 08/16/2017
The units thermostat is sticking closed. Which is allowing the unit too. Constantly sun power to the igniter needs a new thermostat estimate only; ordrng 1 WPW10641988 (THERSTAT),
We serviced a
LXR9245EQ0 whirlpool
Model washer
Near Olmsted Township, OH 44138
Paul H.
Job Details: 08/16/2017
Part was received damaged, need to reorder; ordrng 1 285805 (water valve),
We serviced a
WRF757SDEM01 WHIRLPOOL
Model REFRIGERATOR
Near Elyria, OH 44035
Paul H.
Job Details: 08/16/2017
Replaced UI and harness, appears to be functioning fine.; Job Cmpltd,
We serviced a
JMW2427DS00 JENNAIRE
Model MICRO-OVEN
Near Mentor, OH 44060
Jeff M
Job Details: 08/16/2017
, Display was not working I turn the power off turn the power back on unit tested good also did a control reset; Job Cmpltd
We serviced a
KDFE104DSS4 kitchenaid
Model dishwasher
Near North Royalton, OH 44133
Chad P.
Job Details: 08/16/2017
Found plug left in garbage disposal. Removed, op test ok. One time courtesy call. ; Job Cmpltd,
We serviced a
WRX988SIBM03 whirlpool
Model refrigerator
Near North Royalton, OH 44133
Chad P.
Job Details: 08/16/2017
Found upper right corner not sealing on freeZer door. Replaced gasket. Op test no good. Same effect. Measured door found doors mounting screws installed wrong. Measures 1/4 in off. Door sitting to the left to far causing door seal issue. Needs doos replaced. Advised it will take time for door to come in. ; ordrng 1 LW10547320 (dor-fip ss), saved tckt [SdLink\295935a.png], saved tckt [SdLink
We serviced a
MVWC400XW3 MAYTAG
Model WASHER
Near Bedford Heights, OH 44146
Chris H.
Job Details: 08/16/2017
Customer complaint that unit is loud during spin cycle, spun basket by hand, bearings have failed, started to remove inner basket, unable to remove inner basket, needs gearcase, inner and outter tubs and drain filter, spoke with gs ordering part ; ordrng 1 W10324648 (tub-outer) and 1 W10324650 (basket) and 1 W11035204 (GEARCASE) and 1 WPW10215093 (filter), schdld next appmnt for 8/24 THU
We serviced a
GHWN5250D0WS GE
Model WASHER
Near Painesville, OH 44077
Corina B
Job Details: 08/16/2017
Replaced parts listed. Programmed main control. Ran a normal cycle, agitated, then ran a drainand spin. Found the lid switch was cut and the orange and yellow wires were taped together. Optest ok. ; Job Cmpltd
We serviced a
WRS325FDAM04 WHIRLPOOL
Model REFRIGERATOR
Near Oakwood Village, OH 44146
Chris H.
Job Details: 08/16/2017
Installed new hinge and cam, op test good; Job Cmpltd
We serviced a
MGR8700DS3 MAYTAG
Model RANGE
Near Parma, OH 44134
Dan H
Job Details: 08/16/2017
Customer complaint that oven is not reaching set temperature, ran diagnostics, no error codes found, started bake for 350 degrees and waited 20-25 minutes for preheat, temperature after preheat at 320 degrees, adjusted temperature offset up 30 degrees, op test good ; Job Cmpltd