We serviced a
WEE745H0FS0 WHIRLPOOL
Model RANGE
Near Lorain, OH 44053
Paul H.
Job Details: 08/01/2017
Replaced knobs, tested, ignited, op test ok; Job Cmpltd,
We serviced a
MEDB835DW3 MAYTAG
Model DRYER
Near Lorain, OH 44053
Paul H.
Job Details: 08/01/2017
Changed sensor board circuit, have continuity all the way to the board. Tested, op test ok; Job Cmpltd,
We serviced a
KBLS36FKB00 KITCHENAID
Model REFRIGERATOR
Near Cleveland, OH 44108
Dan H
Job Details: 08/01/2017
Customer complaint that unit is not cooling, fresh food section temperature at 74 degrees, freezer section temperature at 74 degrees, cooling turned off when tech arrived, turned cooling on, evaporator fan is running, condenser fan is running, compressor is not running, used dc power supply, condenser fan started, applied 120vac to inverter board, compressor did not start, unit needs new inverter; ordrng 1 W10629033 (INVTR), schdld next appmnt for 8/8 TUE
We serviced a
MDB6600AWQ MAYTAG
Model DISHWASHER
Near Parma, OH 44134
Chad P.
Job Details: 08/01/2017
Installed latch assy and control panel. Op test ok. ; Job Cmpltd,
We serviced a
KMHC319ESS3 KITCHENAID
Model MICROWAVE
Near Mentor, OH 44060
Jeff M
Job Details: 08/01/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
WRT316SFDM00 WHIRLPOOL
Model REFRIGERATOR
Near Andover, OH 44003
Jeff M
Job Details: 08/01/2017
Attempted to install the evaporator and filter dryer I got the dryer in but the evaporator tubing sizes are much larger than any tool punch tubing expander that I have i called gs he recommended a CFC senior tech too return and finish the job;
We serviced a
110.45986400 KENMORE
Model WASHER
Near Strongsville, OH 44149
Chad P.
Job Details: 08/01/2017
Found trap clogged again. Cleared. Op test no good. Found drum now flopping around. Rear bearing failed. Advised the unit is not worth the cost of repair and not to use it as it is a flood hazard. Cust will be replacing unit
We serviced a
WDT720PADM0 WHIRLPOOL
Model DISHWASHER
Near Olmsted Falls, OH 44138
Chad P.
Job Details: 08/01/2017
Installed sump assy. Op test ok. ; Job Cmpltd,
We serviced a
GU2455XTSB0 WHIRLPOOL
Model DISHWASHER
Near Middleburg Heights, OH 44130
Chad P.
Job Details: 08/01/2017
Ran normal wash. No abnormal noises at this time. Removed kick plate and observed. All checks good. Removed chopper cover. Minimal debris. Advised to use as normal. Op test ok. ; Job Cmpltd
We serviced a
LG7801XSN1 WHIRLPOOL
Model DRYER
Near Seven Hills, OH 44131
Chad P.
Job Details: 08/01/2017
Installed bearing ring and felt bearing. ; Job Cmpltd
We serviced a
WRF532SMBM01 WHIRLPOOL
Model REFRIGERATOR
Near Shaker Heights, OH 44122
Corina B
Job Details: 08/01/2017
CC that the fz has frost and the ff is freezing things. Fz 7* ff 38. Checked the fz seal, tight seal. Fz was set at setting 6, set temp at 4. Ff is set at 4 with the damper setting open to the coldest setting. Advised cust to put drinks on the top shelf of the ff. Ran diag the temp setting is at 5 factory setting. Optest ok. ; Job Cmpltd
We serviced a
WGD92HEFC0 WHIRLPOOL
Model DRYER
Near Strongsville, OH 44136
Chad P.
Job Details: 08/01/2017
Found paint pealing off of rear bulk head. There is bubbling behind the paint causing it to flake and peal. Needs rear bulkhead replaced. Big big job. Small working area. 3 job count. G.s. To please review. Cp wondering if it is possible to paint it? ; ordrng 1 WP8520836 (REAR BULKHEAD)
We serviced a
MHW3505FW0 MAYTAG
Model WASHER
Near Chagrin Falls, OH 44022
Corina B
Job Details: 08/01/2017
Replaced the main control and the ui. Brought core back for return. Found the pressure hose switch is broken. Call GS to order part. ; ordrng 1 WPW10448876 (switch-wl), schdld next appmnt for 8/8 TUE
We serviced a
MVWB835DW2 MAYTAG
Model WASHER
Near Cleveland, OH 44103
Dan H
Job Details: 08/01/2017
Customer complaint that unit is making a loud noise, ran diagnostics found f0e3( over loaded) error code, cleared, ran manual test cycle, turned on valves, drain pump, heavy agitate, and high speed spin, no unusual noises heard, unit is operating as designed ; Job Cmpltd
We serviced a
WRB322DMBW00 WHIRLPOOL
Model REFRIGERATOR
Near Brooklyn, OH 44144
Chad P.
Job Details: 08/01/2017
Found slides binding causing door to not seal correctly and frosting over freezer section. Needs both slides replaced. ; ordrng 2 WPW10120018 (SLIDE)s
We serviced a
KSSC42QVS02 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland Heights, OH 44106
Dan H
Job Details: 08/01/2017
Installed new dispenser pads, op test good ; Job Cmpltd
We serviced a
NTW4516FW0 AMANA
Model WASHER
Near Conneaut, OH 44030
Jeff M
Job Details: 08/01/2017
The unit had a long drain code I change the location of where the drain into i re-calibration the machine unit tested good; Job Cmpltd
We serviced a
NTW4650YQ amana
Model WASHER
Near Ashtabula, OH 44004
Jeff M
Job Details: 08/01/2017
The unit suspension is very weak ordered new suspension kit; ordrng 1 W10780048 (SUSPENSION)
We serviced a
KMHS120ESS4 WHIRLPOOL
Model MICROWAVE
Near Broadview Heights, OH 44147
Chad P.
Job Details: 08/01/2017
Only issue at this time is the open and close door fault. Installed harness assy. Op test ok. ; Job Cmpltd
We serviced a
KUDS35FXSS5 KITCHENAID
Model DISHWASHER
Near Strongsville, OH 44149
Chad P.
Job Details: 08/01/2017
S23010Found adjusters broken. Replaced. Op test ok. Above s code covers parts and labor. ; used 1 W10712394 (ADJUSTER (SET OF 2)) from stock,
We serviced a
WED4815EW1 WHIRLPOOL
Model DRYER
Near Olmsted Township, OH 44138
Chad P.
Job Details: 08/01/2017
Found door very hard to close. Adjusted striker. Op test ok. ; Job Cmpltd
We serviced a
WHIRLPOOL RANGE
Model MGR5730BDW
Near Lorain, OH 44053
Brian B
Job Details: 08/01/2017
CC that LR burner not burning properly. Removed burner head and cleaned out orifice. Tested burner, optest ok.; Job Cmpltd,
We serviced a
GE WASHER
Model GTWP2250D0WW
Near Lorain, OH 44053
Robert A.
Job Details: 08/01/2017
Machine not filling or draining. Ran diag. Fault code for failed control push button. Ran step 9, pump on. Only 53 volts to pump. Used test cord to run pump . Pump working.. Will need new control and button. Office to order parts.; ordrng 1 WH01X10088 (start/stop switch) and 1 WH12X10614 (control asm), schdld next appmnt for 8/8 TUE !,
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Lorain, OH 44052
Brian B
Job Details: 08/01/2017
Machine just hums when plugged in. Drain pump has power but just humming. Checked for obstructions. None found. Needs new pump. Office to order.; ordrng 1 W10876600 (DRAIN PUMP), schdld next appmnt for 8/8 TUE !,
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Solon, OH 44139
Robert A.
Job Details: 08/01/2017
Installed handle, adjusted clasp, op test ok; Job Cmpltd,
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS00
Near Bentleyville, OH 44022
Robert A.
Job Details: 08/01/2017
Installed ice door and motor, op test ok; Job Cmpltd,
We serviced a
KITCHENAID WALL OVEN
Model KODE507EWH02
Near Solon, OH 44139
Robert A.
Job Details: 08/01/2017
Complaint, timer did not make any sound, reset sound to max, set timer, watched count down, timer alarmed, ran diagnostics, good, op test ok; Job Cmpltd,
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS0
Near Solon, OH 44139
Tim G.
Job Details: 08/01/2017
Complaint that the unit would not produce ice and that there was a puddle that turned to ice on the floor of the fz section. Checked abd found unit making when arrived. Customer stated they turned water off for a few days and turned back on. Cycled the ice maker to check fill and leaks. Found when the ice maker filled it was splashing out of the fill cup. Found a piece of ice in the cup causing the issue. Removed and cycled again to find a good fill and no extra dripping when valve closed. Customer to watch. ; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Bedford, OH 44146
Tim G.
Job Details: 08/01/2017
Complaint that the unit is only making 3-4 ice cubes at a time and that the ice maker is leaking into the ice bin. Checked unit and found the fill tube ext. not in the fill cup all the way. Removed ice maker and repositioned ext and cycled ice maker. Found very low pressure to ice maker. Customer has a saddle valve connected to the supply line (see pic), advised cust the flooding hazard associated with this type of valve, recommended cust have the valve replaced with an inline valve. Found the water shutoff valve for the main where the saddle valve is at not open all the way. Cycled ice maker again and found good pressure and now fill completely. ; Job Cmpltd,
We serviced a
KRFF507ESS01 KITCHENAID
Model REFRIGERATOR
Near Olmsted Township, OH 44138
Chad P.
Job Details: 08/01/2017
Found ff evap frosted over. Defrosted evap. Fan checks good. Thermistor checks good. Advised to monitor operations. Op test ok. ;
We serviced a
NED4655EW0 WHIRLPOOL
Model DRYER
Near Maple Heights, OH 44137
Dan H
Job Details: 08/01/2017
Customer complaint that unit is not drying clothes, Started timed dry cycle, unit started, unit heated, started automatic dry cycle, unit started, unit heated, unit is operating as designed, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; Job Cmpltd
We serviced a
WMH31017AS1 WHIRLPOOL
Model MICROWAVE
Near North Ridgeville, OH 44039
Chad P.
Job Details: 08/01/2017
Installed thermistor. Op test ok. ; Job Cmpltd,
We serviced a
ISC23CNEXY02 IKEA
Model REFRIGERATOR
Near University Heights, OH 44118
Dan H
Job Details: 08/01/2017
Customer complaint that unit is not making ice, found power to ice maker, tried to cycle ice maker, ice maker did not start, after a few mintues ice maker started cycle, ejected ice, and filled, ice maker optics are working, called whirlpool tech line spoke to rick, recommeded replacing user interface, file# 7719695109; ordrng 1 WPW10441688 (user interface ), schdld next appmnt for 8/15 TUE
We serviced a
WRX988SIBM03 WHIRLPOOL
Model REFRIGERATOR
Near Berea, OH 44017
Chad P.
Job Details: 08/01/2017
, Found small amounts of frosting around upper left and right corners of fz compartment. Steamed out frosting. Steamed and conformed gasket. Advised to leave door closed for the next 20 to 30 min. ; Job Cmpltd,
We serviced a
WRT311FZDW00 WHIRLPOOL
Model REFRIGERATOR
Near Valley View, OH 44125
Chad P.
Job Details: 08/01/2017
Installed service kit. Advised for optimal results shut unit down and defrost it. ; Job Cmpltd,
We serviced a
MEDC215EW MAYTAG
Model DRYER
Near Ashtabula, OH 44004
Jeff M
Job Details: 08/01/2017
Customer is having an issue with the dryer not drying. I found the vent plugged with lint i recommended to customer to change over to semi rigid venting see picture of the customers venting.; Job Cmpltd
We serviced a
NTW4516FW WHIRLPOOL
Model WASHER
Near Edgewood, OH 44004
Jeff M
Job Details: 08/01/2017
The unit had a lot drain code. I cleared the code filled with water drain the unit ran a calibration cycle Ran automatic test cycle unit tested good.; Job Cmpltd,
We serviced a
WRF736SDAM WHIRLPOOL
Model REFRIGERATOR
Near Painesville, OH 44077
Jeff M
Job Details: 08/01/2017
Customer is having moisture and water buildup on the top of the freezer seal. I turned the diverter heater up to help evaporates the water and relvled the fridge unit test good; Job Cmpltd
We serviced a
WDT720PADM2 WHIRLPOOL
Model DISHWASHER
Near Concord Township, OH 44077
Jeff M
Job Details: 08/01/2017
The unit it's not washing properly I found some stuff underneath the float cleaned the foot unit tested good; Job Cmpltd,
We serviced a
WFW92HEFW0 WHIRLPOOL
Model WASHER
Near Kirtland, OH 44094
Jeff M
Job Details: 08/01/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
MVWC415EW2 MAYTAG
Model WASHER
Near Elyria, OH 44035
Paul H.
Job Details: 08/01/2017
Ran diagnostics, no errors, ran auto test, op test ok, cc of too many rinses, called Techline to address, spoke with Kevin, per Whirlpool, if no errors, what unit is doing is sensor driven and is normal. SR# 7719676322.; Job Cmpltd,
We serviced a
WRF535SMBM00 WHIRLPOOL
Model REFRIGERATOR
Near North Ridgeville, OH 44039
Paul H.
Job Details: 08/01/2017
Adjusted level of unit, adjusted FC door, op test ok.; Job Cmpltd,
We serviced a
MTW5570TQ0 MAYTAG
Model WASHER
Near North Ridgeville, OH 44039
Paul H.
Job Details: 08/01/2017
Found sock wrapped around drive shaft, peventing unit from spinning, removed and tested, spinning fine now, op test ok.; Job Cmpltd,
We serviced a
DG210 WHIRLPOOL
Model DRYER
Near North Ridgeville, OH 44039
Paul H.
Job Details: 08/01/2017
Removed debris from blower housing, tested unit, sound and vibration ceased, op test ok; Job Cmpltd,
We serviced a
ATW4675YQ1 ADMIRAL
Model WASHER
Near Lorain, OH 44052
Paul H.
Job Details: 08/01/2017
Replaced suspension and console, tested, no noise, no banging, op test ok; Job Cmpltd,
We serviced a
MVWB835DW0 MAYTAG
Model WASHER
Near Lorain, OH 44052
Paul H.
Job Details: 08/01/2017
Ran diagnostics, f0e5 off balance load, cleared, ran autotest, step 18 fail, med speed spin, tested function with test 11, passed, adjusted level, advised cust to rerun drain and allow air gap for hose extention, no issues found, also discussed loading and sensitivity; Job Cmpltd
We serviced a
JDS9865BDP JENNAIRE
Model RANGE
Near Westlake, OH 44145
Paul H.
Job Details: 08/01/2017
Convection fan not operating, checked continuity, read 19 and 23 ohms, power is present at board, fan not siezed, spins freely. Issue is control related, needs replaced,
We serviced a
WED9450WW0 WHIRLPOOL
Model DRYER
Near Bay Village, OH 44140
Paul H.
Job Details: 08/01/2017
Ran diagnostics, found f01 main control fault, f31 line voltage error, found control shot, needs replaced, quoted control WPW10169969
We serviced a
WRF535SMBW00 WHIRLPOOL
Model REFRIGERATOR
Near Saybrook Township, OH 44004
Jeff M
Job Details: 08/01/2017
Customer is having a cooling issue with her refrigerator. There is no frost pattern on the evaporator zero he transferred to the condenser and compressor is drawing .6 A there is no head pressure on the compressor I cannot locate the leak. The unit will need a evap and dryer.I have no service in this area I cannot look up parts I cannot look to see what is covered under an extended warranty. Both my iPad and phone have no service. Customer is calling Whirlpool to discuss if they can cover labor and parts she will call us back and let us know;
We serviced a
AFI2538AES WHIRLPOOL
Model REFRIGERATOR
Near Strongsville, OH 44149
Chad P.
Job Details: 08/01/2017
Tightened handle. Cust wanted filter ordered. He can install. Also he wanted knob for oven. Tech added oven knob to this ticket. We do not need to return. Cust will install knob and filter. ; ordrng 1 EDR4RXD1 (FILTER) and 1 WB03K10303 (burner knob - qty 1
We serviced a
WDT710PAYM0 WHIRLPOOL
Model DISHWASHER
Near Berea, OH 44017
Chad P.
Job Details: 08/01/2017
Found latch not opening. Replaced. Op test ok. ; used 1 W10619006 (LATCH-DOOR)
We serviced a
WED9200SQ1 WHIRLPOOL
Model DRYER
Near Broadview Heights, OH 44147
Chad P.
Job Details: 08/01/2017
Found thermal fuse open. Replaced. Op test no good. Unit is heating on air only setting. Needs control replaced. ; ordrng 1 WPW10174745 (CONTROL), used 1 WP3392519 (THERMAL FUSE) from stock,
We serviced a
LSB6200PQ2 WHIRLPOOL
Model WASHER
Near Willoughby, OH 44095
Corina B
Job Details: 08/01/2017
CC that the agitator does not work. Put unit on a spin, basket does not spin. Removed panel found the lid switch is burnt. There is nothing in between the tub and basket. Did not see any oil underneath. Will need a lid switch, wires, gearcase and clutch. Called GS for parts. Will give cust est. cust did not want to repair
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Lorain, OH 44052
Brian B
Job Details: 08/01/2017
Machine just hums when plugged in. Drain pump has power but just humming. Checked for obstructions. None found. Needs new pump. Office to order.; ordrng 1 W10876600 (DRAIN PUMP), schdld next appmnt for 8/8 TUE !,
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1300AFS1
Near Solon, OH 44139
Tim G.
Job Details: 08/01/2017
ADB1300AFS1Complaint that the unit is not draining. Checked unit and found standing water. Pressed the cancel drain button and found the drain pump to come on but unit not drain. Checked the garbage disposal and found the knock-out still in drain port. Uninstalled disposal and removed knock-out. Reinstalled disposal and tested unit, op test good. ; Job Cmpltd,
We serviced a
GX2FHDXVB04 WHIRLPOOL
Model REFRIGERATOR
Near Mentor, OH 44060
Corina B
Job Details: 08/01/2017
Replaced the brackets. Fz door is closing with a tight seal. Optest ok. ; Job Cmpltd,
We serviced a
IGL730CS0 IKEA
Model RANGE
Near University Heights, OH 44118
Dan H
Job Details: 08/01/2017
Customer complaint of f8e0 error code, unit will not start, unit is flashing f8e0(cooling fan speed too low, unit needs new cooling fan; ordrng 1 W10860981 (FAN), schdld next appmnt for 8/8 TUE
We serviced a
WFW95HEDW0 WHIRLPOOL
Model WASHER
Near Beachwood, OH 44122
Dan H
Job Details: 08/01/2017
Customer complaint of mold in dispenser, installed new dispenser from customer stock, op test good, also noticed customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; Job Cmpltd
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYP01
Near Russell Center, OH 44072
Robert A.
Job Details: 08/01/2017
Found unit making a vibrating noise, adjusted level, noise gone, auger not running, auger recieving 120vdc, needs auger; ordrng 1 WP2323603 (AUGER MOTOR 156.32), useSHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 8/8 TUE !,
We serviced a
MAYTAG WASHER
Model GA512
Near Chardon, OH 44024
Robert A.
Job Details: 08/01/2017
Inspected unit, reconnected bleach disp, ran unit no leak found, op test ok;, Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model BR22VW
Near Chagrin Falls, OH 44022
Tim G.
Job Details: 08/01/2017
Installed new ff door gasket, op test good. Advised the customer to make sure the door is closed all the way when opening for the first few days. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model KTRS21KFAL00
Near Bainbridge, OH 44023
Tim G.
Job Details: 08/01/2017
Complaint that the unit is leaking water into the ff section from the air damper. Checked and found the floor if the fz frozen over with ice due to the unit not draining during defrost. Quoted customer to clear the ice and snake the drain. Cleared ice and drain, op test good. ; C Job Cmpltd,
We serviced a
FRIGIDAIRE STACK W/D
Model FFLE1011MW0
Near Sheffield Lake, OH 44054
Brian B
Job Details: 08/01/2017
CC of no cold water. Found hot and cold lines reversed in house plumbing. Reversed hoses. Removed front panel. Found a pillow had come apart and the stuffing was all over lower components. Cleaned out washer. Ran test cycle. Optest ok. Office to bill.;
We serviced a
MAYTAG WASHER
Model GA512
Near Chardon, OH 44024
Robert A.
Job Details: 08/01/2017
We serviced a
WHIRLPOOL WASHER
Model KAWE577BWH1
Near South Russell, OH 44022
Tim G.
Job Details: 08/01/2017
Complaint that when the unit is done spinning the unit comes to a hard stop. Tested unit in the spin cycle and opened lid. Found when the unit was stopping it would stop hard enough to move unit. Pulled case and inspected gearcase and clutch asm. Tech did find a lot of what appeared to be dust. Applied droplets of zoom spout to the clutch asm and tested several times to find the unit to now stop properly but the unit to have an abnormal shake to it. Found the base pads needing replaced. Unit will need the clutch asm and base pads. Customer going out of town and request 08/10/17 for return date. ; ordrng 1 285744 (pad-suspen) and 1 285785 (clutch),
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Willowick, OH 44095
Brian B
Job Details: 08/01/2017
Replaced motor control unit. Ran co test cycle. All functions now working. Optest ok.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , Job Cmpltd,
We serviced a
MSD2756AEW WHIRLPOOL
Model REFRIGERATOR
Near Painesville Township, OH 44077
Corina B
Job Details: 08/01/2017
CC that the unit does not close. Found the door cam are worn down and the FF door is hitting the center of the mullion strip. Door is level and not warped. Called GS. He said the mullion strip could be warped from freezing or foam has expanded
We serviced a
WHD3090GW0 WHIRLPOOL
Model DRYER
Near Cleveland Heights, OH 44121
Dan H
Job Details: 08/01/2017
Customer complaint that control panel is not responding and there is a red light on it, all buttons on user interface are working, red light idps the clean bottom filter light, removed filter, customer cleaned filter, reinstalled and reset filter light, started normal dry cycle, unit started and heated, op test good. ; Job Cmpltd
We serviced a
WTW4616FW0 WHIRLPOOL
Model WASHER
Near Euclid, OH 44123
Chris H.
Job Details: 08/01/2017
Customer complaint that unit is not dispensing hot water when selected, started unit on normal cycle hot water, hot water is dispersing as it should, no codes stored, unable to duplicate any issues unit is operating as designed
We serviced a
WHIRLPOOL WALL OVEN
Model WOS92EC7AS03
Near Fairview Park, OH 44126
Brian B
Job Details: 07/31/2017
CC that food is not cooking evenly. Checked temps at 350 and 450. Oven heated to set temp and held temp. Convection fan cycles periodically. There is nothing else we can change to make oven work any better. Advised cust to call whirl cons assist.; Job Cmpltd,
We serviced a
WHIRLPOOL DRYER
Model WGD8500DW3
Near Bay Village, OH 44140
Brian B
Job Details: 07/31/2017
Replaced panel. Cust had vent cleaned out and airflow is now good. Ran test cycle.. optest ok.; Job Cmpltd,
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Bay Village, OH 44140
Brian B
Job Details: 07/31/2017
Verified pop. Sent pic. Sharp corner on edge of control panel scraping cust leg when she is unloading machine. Used rotary tool to smooth out corner of panel.. optest ok. ; Job Cmpltd,
We serviced a
WHIRLPOOL DISHWASHER
Model MDB7749SBW3
Near Avon Lake, OH 44012
Robert A.
Job Details: 07/31/2017
Replaced broken panel. Mounting stud on left side broken. Ran test cycle. Optest ok.; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Bay Village, OH 44140
Brian B
Job Details: 07/31/2017
CC that water is leaking into ff section. Found fill tube has ruptured. Probably due to water valve weeping. Customer has self piercing saddle type valve installed in basement and also a plastic water line. This type of valve does not allow enough pressure to machine, causing valve to weep. Will need new fill tube and water valve. Also, plastic line is a flood hazard and should be changed to either copper or braided flexline and shut off valve must be replaced with an inline valve. Office to order parts.; ordrng 1 67006317 (tube-water) and 1 WPW10349187 (WATER VALVE), schdld next appmnt for 8/7 MON
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model MVWC565F
Near Westlake, OH 44145
Brian B
Job Details: 07/31/2017
CC that lights were stuck on and machine would not reset. Reset power to reset. Ran diag. No codes. Ran calibration and auto test. All sounds are normal. Optest ok.; Job Cmpltd, s
We serviced a
WRT311FZDW00 WHIRLPOOL
Model REFRIGERATOR
Near Concord Township, OH 44060
Corina B
Job Details: 07/31/2017
CC that there is ice and frost build up in the fz. Found the fz frame was not siliconed. Siliconed the fz frame and the liner. Optest ok.; Job Cmpltd
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ01
Near Westlake, OH 44145
Brian B
Job Details: 07/31/2017
I/m making ice but auger not working. Found concave surface on door where it contacts door switch. Installed spacer from surplus t/s to depress switch all the way. Tested auger. Optest ok.; used 1 WPW10221048 (SPACER) from stock, Job Cmpltd,
We serviced a
KITCHENAID DISHWASHER
Model KUDK03FTWH3
Near Cleveland, OH 44124
Robert A.
Job Details: 07/31/2017
Closed disp, ran diognastic cycle. No codes, watched cycle, disp did not open inspected disp, found shorted, needs disp; ordrng 1 WPW10199696 (DISP 107.00), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 8/7 MON 8-10,
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Chardon, OH 44024
Robert A.
Job Details: 07/31/2017
Reset strike, door closing correct, ran diagnostics, good, op test ok; Job Cmpltd,
We serviced a
WTW4800XQ2 WHIRLPOOL
Model WASHER
Near Cleveland, OH 44109
Dan H
Job Details: 07/31/2017
Customer complaint that unit made a popping sound then shut off and now will not start, ran diagnostics no error codes found, started normal wash cycle, lid locked, unit would not start spin and agitate, ran diagnostics again found f7e1(basket speed sensor fault) erro code, per tech sheet test unit needs new shifter, also found suspension rods worn out, unit needs new shifter and suspension rods, customer has unit plugged into ungrounded outlet with 2-3 prong adapter, advised customer to have an electrician install a grounded outlet ; ordrng 1 W10780048 (SUSP RODS) and 1 WPW10006355 (SHIFTER), schdld next appmnt for 8/7 MON
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS2
Near Mayfield, OH 44143
Robert A.
Job Details: 07/31/2017
Ran diagnostics, all lite, watched cycle, good, started normal wash, good, reset ui connections, tested unit several times, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017AW2
Near Lyndhurst, OH 44124
Robert A.
Job Details: 07/31/2017
Found plastic from turn table ring melted to bottom, plate broken, paint burn, some missing, a spot approx 1"x1 1/2 ", door cracked, unable to fully test due to bare metal, outlet correct, called wptl tj. Sending to safty team, not repairable Sr# 7719673479; Job Cmpltd,
We serviced a
KITCHENAID REFRIGERATOR
Model KSC23C8EYY02
Near Shaker Heights, OH 44122
Robert A.
Job Details: 07/31/2017
Found ff evap frozen, ran diognastics, all good, cleared ff evap, replaced evap sensor, ran test 4, good, op test ok; used 1 W10902214 (THERMISTOR44.49) from stock, , Job Cmpltd,
We serviced a
KITCHENAID RANGE
Model KFED500ESS02
Near Maple Heights, OH 44137
Robert A.
Job Details: 07/31/2017
Ran diognastics, good, tested sensors, good, set both ovens to bake 300, talked w/cust, need to allow 25-30 for preheat, if changing temp, turn unit off and start again with higher temp, after 30 min checked temp, both with n 5 deg of setting, temps good, op test ok; Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Maple Heights, OH 44137
Robert A.
Job Details: 07/31/2017
, Ran diognastics off bal laod, ran drain and spin, good, ran test 51 all passed, ran test 52, good, op test okUse 2 tablespoons of soap max; Job Cmpltd,
We serviced a
ADB1300AFS1 AMANA
Model DISHWASHER
Near Cleveland Heights, OH 44118
Chris H.
Job Details: 07/31/2017
heating element is working as designed, unit was uninstalled and tipping foward when racks are out, properly installed unit for customer as well as corrected drain hose, op test good; Job Cmpltd
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW
Near Maple Heights, OH 44137
Robert A.
Job Details: 07/31/2017
Ran diognastics, off bal load, ran recal, good, tested adj and spin, good, op test ok; Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Oakwood Village, OH 44146
Robert A.
Job Details: 07/31/2017
Installed c/b, ran test 51, good, ran test 52, good, an spin, good, op test ok; , Job Cmpltd,
We serviced a
WED4815EW1 WHIRLPOOL
Model DRYER
Near Lakewood, OH 44107
Dan H
Job Details: 07/31/2017
Customer complaint that unit would not start/just hums, started timed dry cycle, unit started, unit heated, srptarted automatic dry cycle, unit started, unit heats, unit is recieving correct power from supply, good airflow outside, unable to duplicate the problem, unit is operating as designed ; Job Cmpltd
We serviced a
ABS300J1WW AMANA
Model RANGE
Near Lakewood, OH 44107
Dan H
Job Details: 07/31/2017
Customer complaint that unit went dead, found no power to unit, found breaker tripped, reset breaker, unit powered on, oven is working, cooktop elements are working, op test good
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near Bainbridge, OH 44023
Tim G.
Job Details: 07/31/2017
Complaint of a grinding sound when agitating. Checked under unit and found that the rotor was hitting the floor causing the sound. Lowered all 4 legs as described to service pointer, op test good. ; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW1
Near Aurora, OH 44202
Tim G.
Job Details: 07/31/2017
Complaint that the unit doesnt fill and will not advance cycles. Checked unit and found a stored F8E1 long no fill error. Customer had unit uninstalled when arrived. Tech hooked water up and tested. Found the unit to fill in the manual test mode. Drained the water and tested a normal cycle, op test good. Unit fill and began to wash. Checked cold water pressure and found 40psi. Tech not able to duplicate issue. Unit at normal op. ; Job Cmpltd,
We serviced a
WHIRLPOOL DISHWASHER
Model GU1100XTLS1
Near Solon, OH 44139
Tim G.
Job Details: 07/31/2017
Complaint that the door is loose. Checked and found the left side door panel screws loose. Tightened all and found the lower lft screw missing. Tested unit and found excessive suds due to leaking rinse aid. Unit needs dispenser and door screw. Tech also noticed the door gasket torn and needing replaced. Tech also advised that the unit isnt mounted to the granit countertop and to becareful when opening and closing the door. ; ordrng 1 W10542314 (door seal) and 1 WP8558129 (dispenser) and 1 WPW10348409 (screw), schdld next appmnt for 8/7 MON 1-4,
We serviced a
MED5100DW1 MAYTAG
Model DRYER
Near Willoughby, OH 44094
Corina B
Job Details: 07/31/2017
CC that the clothes are coming out wet after a cycle. Ran diag no codes. Heater is cycling properly. Called t/l Butch file #7719674763. Said if the element is cycling properly and the steam line is turning off its the main control. Checked the setting and found the wrinkle prevent and damp signal on. Advised cust to turn these off and see if the clothes come out dry. Will call office if the unit is/isnt drying either way on ordering the control board. Called GS to order the main control if the dryer is still not drying
We serviced a
MRT118FFFH01 MAYTAG
Model REFRIGERATOR
Near Lakewood, OH 44107
Dan H
Job Details: 07/31/2017
Customer complaint that unit is freezing things in fresh food section, customer turn cooilin down, now ice cream is soft, fresh food section temperature at 47 degrees, freezer section temperature at 29 degrees, no frozen food found in fresh food section, advised customer on how to adjust temperatures and proper product placement, unit is operating as designed ; Job Cmpltd
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW1
Near Aurora, OH 44202
Tim G.
Job Details: 07/31/2017
Complaint that the unit doesnt fill and will not advance cycles. Checked unit and found a stored F8E1 long no fill error. Customer had unit uninstalled when arrived. Tech hooked water up and tested. Found the unit to fill in the manual test mode. Drained the water and tested a normal cycle, op test good. Unit fill and began to wash. Checked cold water pressure and found 40psi. Tech not able to duplicate issue. Unit at normal op. ; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM00
Near Bedford Heights, OH 44146
Tim G.
Job Details: 07/31/2017
Installed new UI/Light asm, op test good. Advised the customer to allow the ice maker 12-24hrs to produce ice. ; Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MHWE950WW01
Near Broadview Heights, OH 44147
Tim G.
Job Details: 07/31/2017
Complaint that the bellow is torn and the dispenser drawer face will not stay on. Quoted customer for replacement of both. Customer would like to hold off at this time. Do not order parts. Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MHWE950WW01
Near Broadview Heights, OH 44147
Tim G.
Job Details: 07/31/2017
Complaint that the bellow is torn and the dispenser drawer face will not stay on. Quoted customer for replacement of both. Customer would like to hold off at this time. Do not order parts.; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Brecksville, OH 44141
Tim G.
Job Details: 07/31/2017
Complaint that the unit is not cooling in the ff section. Checked unit and found the ff evap not defrosting. Pulled cover and steamed evap clear of frost and ice. Found the evap thermistor not in the proper place and not touching the evap. Cleared the evap with steamer, cleaned thermistor with sand paper and placed the thermistor in the proper place. Customer to watch. ; Job Cmpltd,