Service History 67

We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Shaker Heights, OH 44122
Corina B
Job Details: 07/23/2021
"CC that the unit is not heating. Confirmed. Checked the power at the terminal block, good. Checked the fuses and heater, good. Checked the thermostat open. Jumped the the thermostat out, started to heat. Replaced the thermostat from surplus t/s. Opt test ok ; used 1 WP8318268 (Thermostat) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Ashtabula, OH 44004
Brian M
Job Details: 07/23/2021
Customer did not receive part wpw10200659Installed all other boards Unit turned on OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM
Near Ravenna, OH 44266
Brian M
Job Details: 07/22/2021
Unit temping at 51 degrees In both sections Found compressor running Found light uneven frost pattern on evap Needs sealed system repair Evap and drier ; ordrng 1 WP2188823 (evaporator) and 1 W11179385 (drier-tube)
We serviced a
GE REFRIGERATOR
Model GFE24JSKFFSS
Near Perry, OH 44081
Dan H
Job Details: 07/22/2021
"Customer complaint that unit is not cooling properly, fresh food section temperature at 50 degrees, freezer section temperature at -11 degrees, found mullion not catching closer, raised fridge door, mullion closing now, op test good"
We serviced a
GE WASHER
Model GFW650SPN0SN
Near Perry, OH 44081
Jeff M
Job Details: 07/22/2021
Customer is having an issue with the fabric softener and bleach valve not dispensing properly. I took the machine apart and had no error codes. I tested the individual water solenoids each were within spec which is 1k ohms. From there I reassembled the machine put the machine back into test mode individually turned on each water solenoid through the test cycle everything is operating. I took the dispenser apart I cleaned it did not find any blockage. The main control board will work manually but will not work automatically needs a control board estimate only.; ordrng 1 WH22X30898 (Control) and 1 S
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Strongsville, OH 44149
Marie V
Job Details: 07/22/2021
"Cc that it takes too many times to close door. Confirmed, removed top rack and found old wheel still on it. Removed, ask cust to tested. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXNS00
Near Amherst, OH 44001
Gabriel P
Job Details: 07/22/2021
Clear clogg ice on fill tube advise customer valve may be whipping and they may want to replace it but they the side wait and see what happens
We serviced a
WHIRLPOOL WASHER
Model WTW5600XW0
Near Atwater, OH 44201
Brian M
Job Details: 07/22/2021
"Cc unit wont spin Found gearcase locked up Needs gearcase and washplate ; ordrng 1 W11132267 (gearcase) and 1 WPW10215115 (washplate), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE DISHWASHER
Model GSC3500D55BB
Near Orwell, OH 44076
Joe O
Job Details: 07/22/2021
Installed timer. Ran test cycle. Timer is advancing. Op test ok
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Atwater, OH 44201
Brian M
Job Details: 07/22/2021
Cc unit not spinning Found tub hub damaged and gearcase splines damaged Gearcase washplate and tub hub needed ; ordrng 1 W10902814 (washplate) and 1 W10528947 (drive hub kit) and 1 W11454734 (Gearcase)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Painesville, OH 44077
Jeff M
Job Details: 07/22/2021
The units sump is Seized in place. The pump is receiving power I found the filter screen split needs a new sump motor filter; ordrng 1 W11085683 (Sump) and 1 W10872845 (Filter)
We serviced a
MAYTAG WASHER
Model MAH2400AWW
Near Chardon, OH 44024
Joe O
Job Details: 07/22/2021
"Cc: clunking noise then unit stoppedCustomer stated unit was running then they heard a loud clunk and the unit stopped, they stated they hurried up and shut the unit off. Found basket broke free from shaft. Needs inner, outer tub assembly, and drumFront outer tub and basket discontinued; ordrng 1 12002538 (tub-outer) and 1 34001120 (hose-drawe(discontinued)) and 1 34001174 (Front outer tub(discontinued))"
We serviced a
WHIRLPOOL WALL OVEN
Model WOS51ES4ES02
Near North Royalton, OH 44133
Marie V
Job Details: 07/22/2021
"Cc that the oven will not work, cust said that whirlpool told her that they will send her a new unit but is in back order. Unit is not working. Check the breaker it was turned on. Check power coming in at the control 120, on l2 side, called BJ had me verify l1 on control had 0V. Check power at the terminal coming in. From L1 to N 0V from L2 to N 120V and from L1 to L2 0V. Will need electrician."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Kent, OH 44240
Brian M
Job Details: 07/22/2021
Could not reach tech line just kept getting busy signal created a document and submitted it in service matters Connected unit to Maytag and ran update Ran quick wash no issue at this time Advised to try and see if updates helped
We serviced a
KITCHENAID WALL OVEN
Model KOCE500ESS11
Near Avon Lake, OH 44012
David R
Job Details: 07/22/2021
Unit test good. Customer still had questions. Seems like invalid options were being pressed. Customer doesnt have owners manual. Will need to download. Gave model number.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Kent, OH 44240
Brian M
Job Details: 07/22/2021
Installed sump assembly OP Test Ok
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW0
Near North Royalton, OH 44133
Marie V
Job Details: 07/22/2021
Cc that the unit is loud. Confirmed unit is vibrating a lot. Took panel off and found blower wheel full with lint. Cleared out and tested unit. Good. Also check vent outside and advice cust to replace foil vent for flexible matal or rigid metal foil vent is considered fire hazard. Op test ok.
We serviced a
KENMORE DISHWASHER
Model 665.12773K310
Near Brecksville, OH 44141
Marie V
Job Details: 07/22/2021
Replace pump motor. Tested unit. No leaks. Op test ok; used 1 SHIPPING (shipping and handling) from stock
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Streetsboro, OH 44241
Brian M
Job Details: 07/22/2021
Installed control OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDW03
Near Lorain, OH 44052
Gabriel P
Job Details: 07/22/2021
"No issue with new gasket it just needed to be snapped in ,opt test ok"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Cleveland, OH 44135
Corina B
Job Details: 07/22/2021
"CC that the unit will throw a f5 error code. Verified and ran diagnostics found error codes f5e2 Lid Lock Will Not Lock Or Lid Lock Failure, f5e3 Lid Lock Will Not Unlock, F0e3 overload. Verified dcv to control and not reading correctly with latch will need control board and latch replaced. Gave customer estimate and they said they will call whirlpool to see if they can get an authorization for coverages on parts.; ordrng 1 W11170706 (Main control) and 1 W10810403 (Latch), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model LAT2500AAE
Near Chardon, OH 44024
Dan H
Job Details: 07/22/2021
"Customer complaint that unit is leaking, confirmed, found unit leaking from tub seal, found gear oil all over inside unit, unit needs new tub seal and transmission, transmission and tub seal cannot be replaced be the tool needed is no longer available, unit is not repairable"
We serviced a
MAYTAG WASHER
Model MVWC465HW
Near Avon Lake, OH 44012
Gabriel P
Job Details: 07/22/2021
"All vibration was normal,unit working as designed"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC2
Near Streetsboro, OH 44241
Brian M
Job Details: 07/22/2021
Ran entitlement in warranty Cc unit not spinning properly and leaking Found leak coming from dispenser Needs drawer assembly Ran several spin test could not determine an issue with the spin at this time ; ordrng 1 W11524103 (Drawer)
We serviced a
KITCHENAID COOK TOP
Model KICU509XBL00
Near Westlake, OH 44145
David R
Job Details: 07/22/2021
"Cc unit getting F47. Checked error code and went through tech sheet. Found shorted fuse, tested more and found shorted control. Gave estimate for module. Customer paid SVC. Customer calling customer service about unit. Do not order parts at this time ; ordrng 1 W10857232 (Module), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE304DBL0
Near North Royalton, OH 44133
Corina B
Job Details: 07/22/2021
Replaced the turbidity sensor and wire. Ran a calibration. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW2
Near Aurora, OH 44202
Dan H
Job Details: 07/22/2021
"Customer complaint of loud noise, confirmed, found motor not properly mounted causing blower wheel to rub on housing, corrected motor mount, op test good , customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Middleburg Heights, OH 44130
David R
Job Details: 07/22/2021
"Replaced both control and UI, ran steps 51/52. Good. Op test ok."
We serviced a
WHIRLPOOL DISHWASHER
Model GU2300XTVQ1
Near Richmond Heights, OH 44143
Jason N
Job Details: 07/22/2021
"Cc unit start button not workingCustomer states start button and a few other button have stopped working when pressed. Verified Start button, Cancel button, and Rinse only button not working. Unit needs console control. Customer not repairing at this time, estimate only.; ordrng 1 WPW10175348 (Console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Richmond Heights, OH 44143
Jason N
Job Details: 07/22/2021
"Cc unit not cooling in refrigerator section.Customer does not have pop, stated RaC sent us out under warranty. Advised customer we do not have information stating unit is under warranty, she would have to contact RaC or WP. Customer called RAC, manager stated he will call WP for a fresh dispatch. ; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDB06
Near South Euclid, OH 44121
Jason N
Job Details: 07/22/2021
"Cc unit not cooling in freezer. Customer showed pop. Found unit freezer only cool. Pulled evap cover. Found ice ball on cap tube. Unit has refrigerant leak, will need sealed system repair. Compressor not showing in stock at Marcone. Office to contact customer for next service date.; ordrng 1 W11407409 (Evaporator) and 1 W11480426 (Compressor) and 2 2174739 (Process tube)s"
We serviced a
ELECTROLUX DISHWASHER
Model EI24ID30QS0A
Near Mentor, OH 44060
Jeff M
Job Details: 07/22/2021
The unit is in a continuous drain cycle. The pressure sensor failed ; ordrng 1 5304504077 (Sensor kit) and 1 Shipping
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Garfield Heights, OH 44125
Corina B
Job Details: 07/22/2021
CC that the dishes are not drying. Confirmed. Ran diag no codes. Found no rinse aid being used. Ran a calibration. Heater turn on. Adjust to use rinse aid and to run the hot water in the sink. Opt test ok.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cleveland, OH 44105
Corina B
Job Details: 07/22/2021
"CC that the washer sometimes works and then stops. Confirmed. Found the cold water barely going into the washer. Disconnected the waterline, good pressure coming out. Replaced the the water valve."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Shaker Heights, OH 44120
Corina B
Job Details: 07/22/2021
"CC that the door leaks. Confirmed. Found the unit leaning forward. Lowered the back feet. Started a cycle, no leaks. Opt test ok"
We serviced a
MAYTAG DRYER
Model MEDB766FW0
Near Willoughby, OH 44094
Joe O
Job Details: 07/22/2021
"Cc: steam function leakingFound when running stream unit leaks from door. Unit leaking with 2 items. Per owners manual, use 3-4 items. Customer stated she did not have a full load when unit leaked. Ran test cycle with 4 towels. Unit still leaking. Needs valve assembly; ordrng 1 W11267102 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Middleburg Heights, OH 44130
David R
Job Details: 07/22/2021
Cc bracket broke for drawer. Confirmed. Ordering bracket kit. ; ordrng 1 W10874836 (Bracket right)
We serviced a
KITCHENAID WALL OVEN
Model KODE500EWH01
Near Aurora, OH 44202
Dan H
Job Details: 07/22/2021
"Customer complaint that control panel shut off for 3 days, No model/serial tag, ran diagnostics found f2e1(stuck key), unit needs new user interface, customer does not want repair ; ordrng 1 W10588751 (Ui), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG RANGE
Model MGR5875QDS1
Near Brecksville, OH 44141
David R
Job Details: 07/22/2021
"Cc unit beeping not heating all the way and turning off. Found igniter not drawing enough amps. Replaced from t/s. Tested. Good. ; used 1 12400035 (IGNITER), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS27CXMS4
Near Avon, OH 44011
Gabriel P
Job Details: 07/22/2021
"Found ice clogged on ice maker fill tray causing to over flood the water when ice maker asking for water ordering valve it might be whipping ; ordrng 1 WP12956105 (Valve), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF110PABW4
Near Mentor, OH 44060
Joe O
Job Details: 07/22/2021
"Cc: not cleaning, door not staying closed, not draining water out, leaking from bottom of door, long wash timesRan test cycle. Found leaking in the middle of the door, drain pump over heating, latch not grabbing every time. Needs latch assembly, sump assembly, drain pump and friction pads. Sump assembly out of stock. Office to reschedule. ; ordrng 1 W10847562 (pump&motor) and 1 W10876537 (drain pump) and 1 WPW10274884 (door latch) and 1 WP8524472 (door latch actuator) and 2 WP8268961 (pad)s"
We serviced a
WHIRLPOOL DRYER
Model WED5800BW0
Near University Heights, OH 44118
Jason N
Job Details: 07/22/2021
"Cc unit door not staying closed. Found door not latching correctly. Adjusted door strike and hinges. Door now latching tightly. Customer stated she wanted unit serviced/cleaned out. Pulled unit apart, vacuumed out lint and debris. Checked venting, good airflow. Op test good."
We serviced a
WHIRLPOOL DRYER
Model WED94HEAW0
Near Willoughby, OH 44094
Joe O
Job Details: 07/22/2021
Cc: squealing at start of cycleFound pulley seized to idler arm. Needs dryer repair kit. Installed dryer repair kit. Ran test cycle. Op test ok ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Parma, OH 44129
Marie V
Job Details: 07/22/2021
"Cc that things are freezing in fresh food section. Took temps 37* on fresh food section and -2 on freezer. Unit was set to 40* on fresh food section and recommended on freezer. Rearrange the bottom drawer they need to be together so theres a good air flow on section. Also replaced damper and thermistor, set unit back to recommended on fresh food section and set freezer at 2*. Advice cust to allow 24 hours for temp to adjust. Op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Moreland Hills, OH 44022
Jason N
Job Details: 07/22/2021
"Cc unit leaking from freezerFound ice buildup on bottom of freezer and well as frost buildup on left side of freezer. Cleared ice/frost from freezer, steamed evap drain. Drain clear. Checked door for proper sealing. Gasket sealing properly. Fan tests good. Could not pinpoint source of air leak/frost buildup. Possible freezer door left cracked open."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Maple Heights, OH 44137
Jason N
Job Details: 07/22/2021
"Cc unit has no power. Plugged in unit, no lights or functionality. Checked power cord into unit. Found power harness connector unplugged in rear of unit. Plugged in, unit powered up and starting to cool. Op test good."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Mentor, OH 44060
Joe O
Job Details: 07/22/2021
"Installed gear case, and motor. Ran diagnostics test cycle. Op test ok"
We serviced a
WHIRLPOOL KITCHEN
Model KRFF507HPS02
Near Painesville, OH 44077
Joe O
Job Details: 07/22/2021
"Installed ice maker, hinge, mullion rail, and cam. Cycled ice maker. Op test ok"
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Cleveland, OH 44105
Jason N
Job Details: 07/22/2021
Cc unit seal came off again.House is unsanitary and roaches present. Snapped pics. Advised customer office will be in contact with them.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW
Near Mayfield Heights, OH 44124
Dan H
Job Details: 07/22/2021
"Leveled unit, op test good"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near Strongsville, OH 44136
David R
Job Details: 07/22/2021
"Replaced fan motor. Cc was unit making noise from fan while baking. Unit was dropped on side when delivered. Customer said home appliance will be ordering and replacing the side frame. New side frame they ordered was bent, customer contacting Home Appliance for repair. When replaced new blower fan and testing, looks like since the side frame is bent it is pushing up and causing loud humming noise while running. Customer contacting whirlpool and home appliance. Once they replace side frame, should be good. We are good on our end and do not need to return as of now."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Shaker Heights, OH 44122
Jason N
Job Details: 07/22/2021
"Cc unit still not drying clothing all the wayCustomer stated drying clothing on low heat will not dry the clothing completely. Advised customer to increase heat or use timed dry option. Customer believes she should not have to use timed dry option as a work around. Explained how sensor dry works again. Ran diagnostics, no codes stored, moisture sensor test passed. ,Called Wp techline to document, unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Shaker Heights, OH 44120
Jason N
Job Details: 07/22/2021
"Cc unit freezer not cooling Customer stated freezer temps go no lower then 12 degrees. Refrigerator sections is fine. Found ice ball on evaporator cover. Hooked up gauges to low side, system is in 7 in/hg vacuum. Unit has a refrigerant leak. Ordering evaporator and filter drier. Customer also stated both doors never seems to have worked right. Found both doors missing stops, doors swing open too far. Both hinge covers are cracked, customer wants to replace. Unit under 5 yrs, SS parts and labor covered per KA. Some parts not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 2 W10153126 (Door stop)s and 1 W11256565 (Evaporator) and 1 WPW10143759 (Filter drier) and 1 WPW10120103 (Cover right) and 1 WPW10120102 (Cover left)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Mayfield Heights, OH 44124
Dan H
Job Details: 07/22/2021
"Customer complaint that food is freezing in fresh food section section, fresh food section temperature at 38 degrees on warmest setting, unit needs new control; ordrng 1 W11357371 (Cntrl)"
We serviced a
WHIRLPOOL WASHER
Model MVWB766FW
Near Lyndhurst, OH 44124
Corina B
Job Details: 07/22/2021
"CC that there is a long cycle times. Confirmed. Found the hot and cold water barely coming in. When checked the pressure to the hoses, black and rust coming out of the hoses. Waterlines are corroded that are going to the washer. Will need a valve. ; used 1 W11165546 (VALVE) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HB00
Near Strongsville, OH 44136
David R
Job Details: 07/22/2021
"Cc unit door will be closed but has to slam it and door will read closed. Followed service pointer. Checked around door and hinges and seems like no gaps or anything out of alignment. Ordering switches, a little charred on edges, could be faulty.**setting as 2 count. Have to pull out in a tight spot.*** requesting double labor ; ordrng 1 W11033422 (Assembly switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Parma, OH 44130
Marie V
Job Details: 07/22/2021
"Cc that the light for filter is still on cant get it to reset and it leaked when it was replaced. Tested water with cust no leaks at the filter area, explain cust that the filter every time is replaced some water will come out and when it put back together as well, no leaks also showed cust that the light and ice type has to be press for 3 seconds to reset. Reset filter for cust. Op test ok"
We serviced a
FRIGIDAIRE WASHER
Model FFLG3911QW1
Near Wickliffe, OH 44092
Corina B
Job Details: 07/22/2021
Replaced the drain pump. Opt rest ng. Drain pump is running. Will not go into diag. The cord ground prong is broken off in the outlet. Called t/l Gordon walked threw the diagnostics 41 error door open when starting. Diagnostics passed. Opt test ok. ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Cleveland, OH 44135
Marie V
Job Details: 07/22/2021
"Cc that the wires on terminal block are burned. Confirmed, unit was pulled out when arrived. Found ground and neutro metal was still connected to grounding strap., should have been cut off. Replaced terminal block and 4prong power cord from T/S. Preheated oven to 350* pass. Turned all burners on high pass. Op test ok ; used 1 W11416047 (TERM BLOCK KIT - RANGE), and 1 PT400 (4 PRONG RANGE CORD) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS35FXSS8
Near Kirtland, OH 44094
Dan H
Job Details: 07/22/2021
"Customer complaint that unit is leaking from door, found gasket pulled out , installed new gasket, op test good"
We serviced a
WHIRLPOOL DRYER
Model n/a
Near Cleveland Heights, OH 44118
Jason N
Job Details: 07/22/2021
"Cc unit making a rumbling noise Ran cycle, verified vibration and noise, louder when it heats up. Pulled front panel, checked blower wheel. Found piece of plastic stuck inside wheel fin, causing offbalance operation. Removed and reran cycle test. No abnormal sounds heard. Op test good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Eastlake, OH 44095
Dan H
Job Details: 07/22/2021
"Installed new strike, op test good"
We serviced a
KITCHENAID WALL OVEN
Model KOCE500ESS05
Near Thompson, OH 44086
Joe O
Job Details: 07/22/2021
"Cc: noise then unit shut downCustomer stated she was preheating oven and unit made a popping noise and shut down, stated they tried the breaker and still will not function. Flipped breaker, found unit will not power on, no display. Found unit is missing l1 power. Need electrician"
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW
Near Mentor-on-the-Lake, OH 44060
Jeff M
Job Details: 07/22/2021
Customer was experiencing some noises coming from the machine I also re-leveled the machine it was not level. We went over proper loading procedure and soap usage unit tested good all noises were normal
We serviced a
WHIRLPOOL DRYER
Model GEW9260PL0
Near Mentor, OH 44060
Jeff M
Job Details: 07/22/2021
Customer is having an issue with her electric not drying clothes properly. Inspected the heating circuit everything test good. There is a venting issue customer has a new deck addition that runs right over the dryer vent outlet. The deck is low to the ground where the vent exits the house it also has one of those metal window guards with the combination of the window guard and the low deck it creates a confined space allowing in adequate venting. The only solution is to reroute the vent or remove the window guard customer also has a in line vent trap for the dryer. Were you can divert the hot air through the vents or divert the hotter out the vents to blow the hot air into the room. The quickest option would be to vent into the room I did explain to the customer that this does create more moisture in the room. This room also contains their central air unit which is a giant dehumidifier. Which would be a viable option to just vent into the room while the central air is running so it removes the moisture and also run a dehumidifier just in case. this would be the cheapest quickest option.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Solon, OH 44139
Brian M
Job Details: 07/22/2021
Installed door and gasket OP Test Ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Mentor, OH 44060
Jeff M
Job Details: 07/22/2021
The clips keep breaking off the rails. It Hass to be a defect in the rail itself not holding the clip properly needs a set of rails; ordrng 2 WP3385089 (Rails)s
We serviced a
KITCHENAID REFRIGERATOR
Model KSRG25FKBL04
Near Solon, OH 44139
Brian M
Job Details: 07/22/2021
Cc unit not making ice and fridge door loose and not closing properly Found icemaker rotating but not calling for water needs Icemaker Found bottom hinge hole in door stripped and whole is bigger than normal Needs fridge door and hinge ; ordrng 1 WPW10190965 (icemaker) and 1 L2207327B (Door) and 1 WP2182179 (cam-door) and 1 WP2182181 (thimble)
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Painesville, OH 44077
Dan H
Job Details: 07/22/2021
"Customer complaint of f9e1 error , confirmed, drain pump is not running, found drain pump clogged with debris, installed new drain pump , op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Elyria, OH 44035
Gabriel P
Job Details: 07/22/2021
"Found error code long fill no fill customer had hot water valve off correct issue ran calibration and auto test,opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRG22FKWH03
Near Cleveland, OH 44110
Jason N
Job Details: 07/22/2021
Installed ice maker and filter. Advised customer to allow 2-3 hours for ice production to resume. Op test good.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FH0
Near Rome, OH 44085
Joe O
Job Details: 07/22/2021
Installed control. Tested. Op test ok
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB0
Near Cleveland, OH 44104
Corina B
Job Details: 07/22/2021
"CC that the oven does not work. Confirmed. Found child lock is on. Held the start in child lock turned off. Heated the igniter went to 2.75 amps. Replaced the igniter from t/s. Found gasket is ripped. Will need a new gasket. ; ordrng 1 WPW10535778 (Gasket), used 1 12400035 (IGNITER) from stock"
We serviced a
KITCHENAID RANGE ELE
Model KSEG700ESS0
Near Strongsville, OH 44136
David R
Job Details: 07/22/2021
"Cc unit trim vent coating is coming about, took pics. Let customer know it might be considered cosmetic and may not be warranted. Sending over to office for review. Customer also had question for baking, said some food items would be burnt. Showed customer how to go into calibration. As of now decreased by -5 degrees. Sending to office to review for part. ; ordrng 1 W11025120 (Trim Vent)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJZ00
Near Lakewood, OH 44107
Marie V
Job Details: 07/22/2021
Cc that the freezer door is damaged. Confirmed. Replace freezer door. Op test ok
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Avon, OH 44011
Marie V
Job Details: 07/22/2021
"Cc that the unit shakes sometimes a lot and sometimes it will say done but the clothes are still wet, She ran drain and spin but it took 3 times to get it to spin. Ran diag found error code F0E5 off balance load detected, deleted error code. Unit has drum leaning right hand side more, pushed down on basket, it bounce back once. . Leveled unit, ran auto test ,pass. Ran high speed spin pass, ran calibration,pass. Explain cust to try to load just jeans, underwear and shirts and towels alone, if doing rugs add something else to help balance. Only 1-2 tablespoons of detergent and 6-7 bath towels = a full load. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Cleveland, OH 44113
Corina B
Job Details: 07/22/2021
CC that the water is hot and no cold. Confirmed. Found the hoses reserved. Switched the hoses. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVWB750YW0
Near Grafton, OH 44044
David R
Job Details: 07/22/2021
"Cc unit leaking. Found service pointer for upgraded dispenser, cracked hose on liquid bleach. Confirmed leaking from that area. Ordering dispenser. Office to reschedule ; ordrng 1 WPW10187307 (Dispenser)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Aurora, OH 44202
Brian M
Job Details: 07/22/2021
Cc that left side pulls out before right This is normal function on this unit Its recommended to pull from center Inspected rails No issue found
We serviced a
KITCHENAID MICROWAVE
Model KCMS145JSS1
Near Aurora, OH 44202
Brian M
Job Details: 07/22/2021
Cc unit not heating Found unit to be extremely loud and fan motor just humming Needs fan motor magnetron and transformer Fan motor NLA 8183767 and transformer NLA 8171809; ordrng 1 8183767 (Motor) and 1 W10859575 (magnetron) and 1 8171809 (Transformer)
We serviced a
MAYTAG WASHER
Model MVW6230HW
Near Ashtabula, OH 44004
Jeff M
Job Details: 07/22/2021
The unit has no explanation why it was returned and that it just was. The unit has no codes but I did run a calibration test just in case
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Ashtabula, OH 44004
Jeff M
Job Details: 07/22/2021
The filter head is plugged when I put a bypass filter in it shoots water out for a second from the dispenser indicating nothings frozen.; ordrng 1 W11346622 (Filter housing)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Garfield Heights, OH 44125
Jason N
Job Details: 07/21/2021
Installed UI. Power cycled unit. Filter status reset to 100%. Tested all dispense options. All functions normal. Op test good.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Maple Heights, OH 44137
Jason N
Job Details: 07/21/2021
"Cc unit lid lock not locking or not startling a cycle. Found unit stuck in drain out mode. Tub half full of water, drain pump humming but not draining. Emptied water from tub, pulled drain pump. Found drain system full of pulverized rubber. Cleared unit system of rubber. Filled tub with water and drained out a few times to flush system of remaining rubber. Ran auto test, all functions passed. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ01
Near Avon Lake, OH 44012
Gabriel P
Job Details: 07/21/2021
"Found ice maker lever came off put back in place and clean all ice on floor,opt test ok"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2311LB
Near Garrettsville, OH 44231
Brian M
Job Details: 07/21/2021
Complaint water leaking Found water coming from drain tube Drain tube clogged Clear clog OP Test Ok
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Maple Heights, OH 44137
Corina B
Job Details: 07/21/2021
"CC that the unit does not power on. Confirmed. Checked the outlet, good. Checked the control and was receiving 120V also disconnected plugs to see if any components on washer were shorted causing the control to die but nothing worked. Will need main control board. Opt test ng. Lid lock was clicking. Replaced the lid lock from t/s. Opt test ng. Found the capacitor was disconnected. Reconnected the capacitor. Ran a calibration. Started a auto test when drain turned on blew control. Checked the drain pump, swollen. Will need a new drain pump and control.Brought core back for return.Cust request that appointment due to being out of town.; ordrng 1 W10919003 (Drain pump) and 1 W11170317 (Control), used 1 W11170317 (MUST RETURN**CORE*CNTRL-ELEC), and 1 W11307244 (DOOR LOCK) from stock"
We serviced a
SAMSUNG DRYER
Model n/a
Near Madison, OH 44057
Joe O
Job Details: 07/21/2021
"Cc: not heatingFound heating element open. Needs elementCustomer does not want to repair at this time; ordrng 1 DC97-14486A (Element assembly), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Mentor, OH 44060
Joe O
Job Details: 07/21/2021
Installed harness. Tested. Op test ok
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Olmsted Township, OH 44138
David R
Job Details: 07/21/2021
"Replaced top oven sensor. Ran a normal bake at 350* customer had thermometer in top oven, used to test. After preheat took about 10 mins for the thermometer to read correctly. Per owners manual page 11, says thermometers are not recommended as some do not show correct temp. Unit is working correctly and getting up to correct temp. Op test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Eastlake, OH 44095
Dan H
Job Details: 07/21/2021
"Unit was not installed it was sitting in the garage, customer was told exactly were going to install it, informed customer that I can repair it but not install, cust stated that she would like to have it replaced and is going to call Home Depot to replace it, customer did not want me to repair unit at this time, tub on unit is also damaged, unit will need new tub if it comes back to us"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Painesville, OH 44077
Joe O
Job Details: 07/21/2021
Cc: not making iceFound ice maker in off position. Turned ice maker on. Cycled. Op test ok
We serviced a
MAYTAG OTR MICROWAVE
Model MMV4205DS1
Near Avon Lake, OH 44012
Gabriel P
Job Details: 07/21/2021
"Found amperage to hight and found defective magnetron ordering Cust will owe labor when job is done ; ordrng 1 W10818686 (Mag) and 1 W10668273 (Thermostat) and 1 W11256462 (Diode), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Kent, OH 44240
Brian M
Job Details: 07/21/2021
Found leak coming from rail mount Tightened screw OP Test Ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Beachwood, OH 44122
Jason N
Job Details: 07/21/2021
"Cc unit top rack broken, falling down.Customer showed pop.Found left side track wheel broken away from adjuster body. Replaced using misc. truck stock adjuster kit. Top rack op test good. ; used 1 W10712395 (Adjuster kit) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW2
Near Streetsboro, OH 44241
Brian M
Job Details: 07/21/2021
"Cc of noise when washing Found gearcase to be loud Will need washplate and gearcase ; ordrng 1 W11455453 (Gearcase) and 1 W10752283 (washplate), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM05
Near South Euclid, OH 44121
Jason N
Job Details: 07/21/2021
"Cc unit not cooling Found unit temperatures in both compartments room temperature. Compressor not running, start relay clicking on and off. Compressor cold, has not been running. Verified voltage to relay, good at 122v. Replaced start relay using truck stock. Compressor started up. Unit starting to cool. Advised customer allow 24 hrs. For unit to return to desired temps before restocking. ; used 1 8201786 (STARTER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrf757sdem01
Near Avon Lake, OH 44012
Gabriel P
Job Details: 07/21/2021
Unit was unplug when arrive also ther was alot of towels in floor then ask customer whats wrong with unit she said cooling is good but on fridge underneath deli drawer it built s a sheet of ice also on the freezer as well found both drip pan clog steam and clear also before pulling unit out with my plastic mat found floor damage took picture before continuing ..everything done opt test ok
We serviced a
MAYTAG WASHER
Model MVW6230HC0
Near Lyndhurst, OH 44124
Jason N
Job Details: 07/21/2021
"Cc unit needs panel replaced due to damage Found unit has a small chip on front of unit. Part sent by Snow bothers is the entire outer shell (W10676681 ). Advised customer job may take around an hour+. Found shell sent out is damaged worse then actual unit chip. Customer stated she will not continue trying to repair, is calling Snow brothers to see if she can get a discount or some touch up paint to cover the chip.; O-emld tckt"
We serviced a
MAYTAG DISHWASHER
Model MDB7600AWB
Near Willoughby Hills, OH 44094
Jason N
Job Details: 07/21/2021
"Cc unit not washing dishes Ran wash test, pump motor not turning on, only humming. Pulled wash assembly apart, found some debris around chopper blade and impeller. Removed and reassembled. Reran wash test, good spray pressure from pump. Started a few times to ensure wash motor functioning properly. Op test good."