We serviced a
WRT541SZDM00 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44102
Dan H
Job Details: 06/22/2017
Installed new door hinge, op test good ; Job Cmpltd
We serviced a
FFFW5000QW0 FRIGIDAIRE
Model WASHER
Near Cleveland, OH 44115
Dan H
Job Details: 06/22/2017
Customer complaint that small clothing items are getting stuck in boot, no damage to boot, boot is mounted correctly, advised customer to use garment bag for small items, unit is operating as designed ; Job Cmpltd
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Munson Township, OH 44024
Robert A.
Job Details: 06/22/2017
Installed ff fan, harness and left frz rail, op test ok; Job Cmpltd
We serviced a
MAYTAG WASHER
Model MVWC425BW1
Near Kent, OH 44240
Tim G.
Job Details: 06/22/2017
Complaint that the unit is not spinning the clothing out. Checked and found a stored F7E7 (motor not able to reach target RPM) and a F7E1 ( basket speed sensor fault). Tested unit and found the unit to not spin. Checked and found the motor connection burnt and broken. Unit needs harness and motor. ; ordrng 1 W10832724 (motor-drve) and 1 W10858334 (harns-wire), schdld next appmnt for 6/28 WED !,
We serviced a
WHIRLPOOL WASHER
Model WTW8540BW1
Near Jefferson, OH 44047
Arthur V
Job Details: 06/22/2017
Cust complaint hot water not working. Getting 85 deg water on hot. Called Larry at techline file number---7719366900. Temp is regulated thru control and thermistor. Ran diagnostics. All good. Unit op test good. 85 deg is not uncommon for hot selection. Unit working as designed ; Job Cmpltd,
We serviced a
LGQ9858PW1 whirlpool
Model dryer
Near Mentor, OH 44060
Jeff M
Job Details: 06/22/2017
Customer is having issues with the dryer not heating. I check the outside vent while viewing was running has good airflow. I watch the dryer for 20 some minute The unit ignited many time with out fail unit op tested good
We serviced a
WHIRLPOOL DRYER
Model WED4900XW0
Near Middlefield, OH 44062
Robert A.
Job Details: 06/22/2017
Found unit recieving 120vac, needs 220vac, cust reset breaker, ng needs an electrician to correct Cust has a foil accordion style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semi­rigid metal hose to prevent fire hazard.; , Job Cmpltd, saved tckt [SdLink\293252a.png], saved tckt
We serviced a
GE DISHWASHER
Model GDT580SSF2SS
Near Hambden Township, OH 44024
Robert A.
Job Details: 06/22/2017
Installed drain pump, tested, op test ok; Job Cmpltd,
We serviced a
AMANA DRYER
Model NED4655EW1
Near Ravenna, OH 44266
Tim G.
Job Details: 06/22/2017
Complaint that the unit is not heating. Verified the complaint and found 240vac present. Checked and found the high limit open likely caused by venting. Cust has a foil accordion style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semi­rigid metal hose to prevent fire hazard. Replaced high limit, op test good. ; used 1 279816 (CUTOFF) from stock, Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Garrettsville, OH 44231
Tim G.
Job Details: 06/22/2017
Complaint that the unit makes a lot of abnormal sound in wash and spin. Checked unit and found the shield damaged due to pully loose. Assed locktite and replaced shield, op test good.; used 1 WPW10427633 (SHIELD) from stock, Job Cmpltd,
Near Ravenna, OH 44266
Tim G.
Job Details: 06/22/2017
Amana electric dryer NED4655EW1, Complaint that the unit is not heating. Verified the complaint and found 240vac present. Checked and found the high limit open likely caused by venting. Cust has a foil accordian style vent hose attached to dryer (see pic)
Near Garrettsville, OH 44231
Tim G.
Job Details: 06/22/2017
Whirlpool top load washer WTW5000DW1, Complaint that the unit makes a lot of abnormal sound in wash and spin. Checked unit and found the shield damaged due to pully loose. Assed locktite and replaced shield, op test good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF560SAFM0
Near Painesville, OH 44077
Arthur V
Job Details: 06/21/2017
Found unit not washing. Needs motor sump assy -----****please order from servall cleveland. **** ; ordrng 1 WPW10605057 (pump&motor),
We serviced a
MAYTAG WASHER
Model MHW4300DW0
Near Madison Township, OH 44057
Arthur V
Job Details: 06/21/2017
Found quarter size hole in bottom of the rear outer tub assembly. Turn drum hear rattling of something inbetween the tubs. This repair would not be covered under the warrany because of object in between tubs. Needs rear tub,drain pump,(hole is right above where pump is mounted and pump motor got soaked at least twice). Heater also damaged and needs replaced parts needed are 1-W10576399----and 1-wpw10605427. And 1- wpw10737541---- talked to AB and Amber from Aarons and told her this repair not covered by wpl. The general Manager will not be back until Monday for a answer ;
We serviced a
MAYTAG DISHWASHER/B-IN
Model MDB7749AWW1
Near Conneaut, OH 44030
Arthur V
Job Details: 06/21/2017
Found unit needs touch pad -- tried to clean contacts no good. Needs replaced ; ordrng 1 W10811149 (panel-cntl), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 6/27 TUE !,
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWS06
Near Ashtabula, OH 44004
Arthur V
Job Details: 06/21/2017
Found ice maker harness not fully inserted into plug. Reattached properly. Ice maker cycled and filled ; Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Hambden Township, OH 44024
Robert A.
Job Details: 06/21/2017
Ran diagnostics, no codes, ran recal cycle, good, ran spin, when unit starts to slow down, there is a loud clicking sound inspected shifter and splutch, excess play in gearcase shaft, needs gearcase; ordrng 1 W10771760 (GEARCASE), schdld next appmnt for 6/28 WED !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Claridon Township, OH 44024
Robert A.
Job Details: 06/21/2017
Installed ff evap fan, cleared ice, ran test 4, goodCrisper pan broken cust to install; ordrng 1 W10839369 (PAN), saved tckt [SdLink\293101c.png],
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSC24C8EYY02
Near Burton, OH 44021
Robert A.
Job Details: 06/21/2017
Frz 0, ff38, ice bin full, evaps lightly frosted, fans running, ran diagnostics all tested good, cleaned cond, working as designed, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Auburn Township, OH 44023
Robert A.
Job Details: 06/21/2017
, Complaint, no ice, but started making ice again, Ff38, frz -2, found upper drawer in frz out of track, causing door not to seal, corrected, op test ok; Job Cmpltd,
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS0
Near South Russell, OH 44022
Robert A.
Job Details: 06/21/2017
Started unit, wash motor not running, reset connections, wash motor receiving 120 vac, not running, needs sump asm cust to call wp to see if covered, they said yes, wp contacted office with auth code code ka89700epl1; ordrng 1 WPW10605057 (SUMP,ASM156.45), schdld next appmnt for 6/29 THU ! [**],
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Aurora, OH 44202
Tim G.
Job Details: 06/21/2017
Complaint that the unit is still over filling when making ice causing an internal leak. Checked service history and service matters. Found a service pointer W10790000A in regards to installing a pressure regulator for units that have 60psi or greater. Spoke to EB and we both came to the conclusion that with 58psi water pressure the regulator should be installed and the valve should be replaced. Ordering regulator and valve. No water damage to the floor. ; ordrng 1 W10786952 (valve) and 1 WPW10341329 (valve), schdld next appmnt for 6/28 WED !,
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Chagrin Falls, OH 44023
Tim G.
Job Details: 06/21/2017
Complaint of unit going off balance. Checked errors and found a F0E5 (off blance load) F7E7 (motor unable to reach target RPM). Tested unit with a large comforter on a rinse and spin. Found when the unit reached the high speed spin the unit had no issues spinning in balance. Cause believed to be mixed loads, underloading or over loading. Advised the customer to load the unit with a like fabric load around the wash plate not on top to help distribute the clothing. ; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Solon, OH 44139
Tim G.
Job Details: 06/21/2017
Complaint is that the unit is not dispensing cold water. Cheked the ff temps and found between 46-50 on a setting of 4 and the fz -5deg on a setting of 4. Checked the water temp and found at 62 degs out of the dispenser and 70 degs out of the kitchen faucet. Advised the customer that in the summer time the water will be warmer and that the water temp will not be ice cold due to the heat the unit generates and how the fz section was set. Also advised the customer that the first glass or two will be warmer from sitting in lines that are not chilled. Unit working at normal op. ; Job Cmpltd
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Solon, OH 44139
Tim G.
Job Details: 06/21/2017
Complaint that the unit is not spinning out the clothing that the customer feels like they could be spun out more. Checked unit for errors and found nothing stored. Tested unit with 6 large bath towels on a rinse and spin. Found the customer is using a quick was or a normal washes. Found those two cycles have a slow speed spin. Instructed customer on cycle selection. Unit working at normal op. ; Job Cmpltd,
We serviced a
MEDC215EW1 MAYTAG
Model DRYER
Near Concord Township, OH 44077
Jeff M
Job Details: 06/21/2017
The was making a scraping sound i found a screw between the drum and felt of the unit. C pic of the screw. Unit op tested good ; Job Cmpltd
We serviced a
ZDIS150WSSE GE
Model ICE MAKER
Near Willoughby Hills, OH 44094
Jeff M
Job Details: 06/21/2017
The unit was dead upon arrival. I found the main control is receiving power unit had a full bit of ice at the time. I had the customer switch the power off waited a minute turn the power back on the unit started to work properly and continued making ice. The main control is failing it needs a new main control. Cust will call when he gets the part ; ordrng 1 WR55X11009 (pc board
We serviced a
MAV5000AWQ MAYTAG
Model WASHER
Near Concord Township, OH 44077
Jeff M
Job Details: 06/21/2017
unit was making a scraping sound I found the drain pump was completely worn out needs a new drain pump
We serviced a
KUDS35FXSS8 WHIRLPOOL
Model DISHWASHER
Near South Euclid, OH 44121
Jeff M
Job Details: 06/21/2017
The top rack ajusters failed. I installed the updated ajuster kit unit op tested good ; used 1 W10712394 (ADJUSTER (SET OF 2)) from stock, Job Cmpltd,
We serviced a
GSH25JFXNCC GE
Model REFRIGERATOR
Near Wickliffe, OH 44092
Jeff M
Job Details: 06/21/2017
The unit was leaking I found the drain frozen I steamed out the drain unit op tested good
We serviced a
CVM1790SS1SS GE
Model MICROWAVE
Near Willoughby, OH 44094
Jeff M
Job Details: 06/21/2017
Installed new part unit op tested good ; Job Cmpltd
We serviced a
FFFW5000QW FRIGIDAIRE
Model WASHER
Near Painesville, OH 44077
Jeff M
Job Details: 06/21/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
KDFE104DBL0 KITCHENAID
Model DISHWASHER
Near Strongsville, OH 44136
Chad P.
Job Details: 06/21/2017
Found only one track sent to house. Other part was a handle. Reordered track. ; ordrng 1 W11048934 (TRACK)
We serviced a
WRF736SDAM13 WHIRLPOOL
Model REFRIGERATOR
Near Strongsville, OH 44149
Chad P.
Job Details: 06/21/2017
Installed housing. Op test no good. Water pressure checks good. When filter is installed water flow to ice maker and dispenser drops to a slow trickel. Appears filter is the issue again. Called techline to inquire about filter issues. Bruce. No know isses with filters. Advised to request frest stock from wpl. Sr# 7719357726Cust can install. We do not need to return. ; ordrng 1 EDR2RXD1 (FILTER)
We serviced a
JJW8530CAB JENNAIRE
Model WALL OVEN
Near Strongsville, OH 44149
Chad P.
Job Details: 06/21/2017
Installed fan assy. Op test ok.
We serviced a
FGHC2331PFAA FRIGIDAIRE
Model REFRIGERATOR
Near Middleburg Heights, OH 44130
Chad P.
Job Details: 06/21/2017
Installed evap kit and charged unit 5.75 ozr134a. Charge held and pressures check good. Op test ok. ; Job Cmpltd
We serviced a
MET8720DS01 MAYTAG
Model COOKTOP
Near Sheffield Lake, OH 44054
Paul H.
Job Details: 06/21/2017
Replaced cooktop, tested, op test ok
We serviced a
MEDC555DW1 MAYTAG
Model DRYER
Near Avon, OH 44011
Paul H.
Job Details: 06/21/2017
, Replaced rollers from T/S, ran cycle, no noise present; used 1 349241T (ROLLER KIT) from stock, Job Cmpltd
We serviced a
WTW4816FW1 WHIRLPOOL
Model WASHER
Near Avon, OH 44011
Paul H.
Job Details: 06/21/2017
Ran diagnostics, no errors, ran manual agitation, no unusual sounds; Job Cmpltd
We serviced a
WDT780SAEM1 WHIRLPOOL
Model DISHWASHER
Near Elyria, OH 44035
Paul H.
Job Details: 06/21/2017
Started a cycle, wash motor did not engage, checked connections, good, power to motor, ordering motor/sump assembly; ordrng 1 WPW10605057 (pump&motor),
We serviced a
LSQ9549PG5 WHIRLPOOL
Model WASHER
Near Avon Lake, OH 44012
Paul H.
Job Details: 06/21/2017
Timer motor is burned out, not advancing through cycles, needs replaced, quoted timer motor (wp8557301)
We serviced a
WRF555SDFZ01 WHIRLPOOL
Model REFRIGERATOR
Near North Ridgeville, OH 44039
Paul H.
Job Details: 06/21/2017
Insulation of left side door is defective causing warping in liner, not allowing door switch to engage properly, ordering left side french door; ordrng 1 W10855083 (DOOR),
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Auburn Township, OH 44023
Robert A.
Job Details: 06/21/2017
Complaint, no ice, but started making ice again, Ff38, frz -2, found upper drawer in frz out of track, causing door not to seal, corrected, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL WALL OVEN
Model KEBS207SBL04
Near Solon, OH 44139
Tim G.
Job Details: 06/21/2017
, Installed new upper unit door gasket, op test good. ; Job Cmpltd,
We serviced a
MAYTAG DISHWASHER
Model MDB4709PAW2
Near Kent, OH 44240
Tim G.
Job Details: 06/21/2017
Installed new control and tested a quick wash cycle op test food for first fill. Unit completed first cycle and found the fill valve to open up and not fill a second time which was not happen first time out. Replaced fill valve and continued the quick wash cycle to check dispenser op test good dispenser now opening. Unit now at normal op. ; used 1 W10648041 (VALVE-INLT) from stock, Job Cmpltd, saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Moreland Hills, OH 44022
Gail V.
Job Details: 06/21/2017
Ran diagnostics, 8-1 no water entering unit, tested valves cold water just trickling in, needs valve screens cleaned, cust to let us know; , Job Cmpltd,
We serviced a
MAYTAG DISHWASHER/B-IN
Model MDB7749AWW1
Near Conneaut, OH 44030
Gail V.
Job Details: 06/21/2017
Found unit needs touch pad -- tried to clean contacts no good. Needs replaced ; ordrng 1 W10811149 (panel-cntl), used 1 SENIOR DISCOUNT (SENIOR DISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 6/27 TUE !,
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWS06
Near Ashtabula, OH 44004
Arthur V
Job Details: 06/21/2017
Found ice maker harness not fully inserted into plug. Reattached properly. Ice maker cycled and filled ; Job Cmpltd,
We serviced a
KRFF300ESS00 WHIRLPOOL
Model REFRIGERATOR
Near Olmsted Falls, OH 44138
Paul H.
Job Details: 06/21/2017
Evacuated system, Replaced compressor and dye drier, pulled system in 30 inch vaccuum, held, charged with 4.23oz of R134a, checked pressure, good, sealed system; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYB05
Near Gates Mills, OH 44040
Robert A.
Job Details: 06/21/2017
Inspected unit, adjusted level, doors colsing correct, reset top shelf so door bin will not hit shelf, op test ok; Job Cmpltd, saved tckt [SdLink
We serviced a
KITCHENAID WALL OVEN
Model KEBS109BSP00
Near Chester Township, OH 44026
Robert A.
Job Details: 06/21/2017
Installed fuse, tested unit, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd,
We serviced a
253.70413411 KENMORE
Model REFRIGERATOR
Near Conneaut, OH 44030
Jeff M
Job Details: 06/21/2017
At the time of arrival all the temperatures were on their way to being within range I put the unit in the diagnostics mode dampeners fans and sensors all tested good. Customer did have a power outage most likely the board just needed to be reset by the unit being unplugged. I did explain to the customer takes a full 24 hours for the refrigerator to reach normal operating temperatures.; Cllctd $96.02 CC Ref # 746608451, Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Hambden Township, OH 44024
Robert A.
Job Details: 06/21/2017
Installed control, ran recal cycle, good, op test ok; Job Cmpltd,
We serviced a
KRFC604FSS00 KITCHENAID
Model REFRIGERATOR
Near Cleveland Heights, OH 44121
Chad P.
Job Details: 06/21/2017
Found housing will not accept filter. Appears either filter housing or filter its self is defective. Needs housing and filter replaced. ; ordrng 1 EDR2RXD1 (FILTER) and 1 WPW10238156 (HOUSING)
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH53520CS5
Near Rootstown, OH 44272
Tim G.
Job Details: 06/21/2017
Checked parts and found the wave guide cover damaged (2of 4 attachment snaps broken) and will not install properly. Also found the wrong fuse was selected and the line fuse was ordered and labeled thermal fuse on look up. Unit needs the cavity fuse/tstat. ; ordrng 1 W10476901 (thrmst-fix) and 1 W10533497 (covr-inlet), schdld next appmnt for 6/27 TUE 8 am,
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH53520CS5
Near Rootstown, OH 44272
Arthur V
Job Details: 06/21/2017
Checked parts and found the wave guide cover damaged (2of 4 attachment snaps broken) and will not install properly. Also found the wrong fuse was selected and the line fuse was ordered and labeled thermal fuse on look up. Unit needs the cavity fuse/tstat. ; ordrng 1 W10476901 (thrmst-fix) and 1 W10533497 (covr-inlet), schdld next appmnt for 6/27 TUE 8 am,
We serviced a
WRF989SDAM00 WHIRLPOOL
Model REFRIGERATOR
Near Parma, OH 44134
Chad P.
Job Details: 06/21/2017
Found unit is cooling correctly. Cc complaint that theyncannot open fz door. Found sheet of ice on bottom. Found drain line clogged. Cleared line and ice. Tightened door handle. Op test ok. ; Job Cmpltd,
We serviced a
KBRS19KTWH5 KITCHENAID
Model REFRIGERATOR
Near North Royalton, OH 44133
Chad P.
Job Details: 06/21/2017
Arrived to find unit cooling correctly at this time. Found frosting on the back wall. Appears either unit failed to defrost or door was left open. Forced a defrost cycle. Unit is able to defrost and comp shut down. Advised to use as normal and monitor.
We serviced a
KDTE404DBL0 KITCHENAID
Model DISHWASHER
Near Walton Hills, OH 44146
Chad P.
Job Details: 06/21/2017
Cc that unit isnt drying and smells. Removed filter. Found screen seperating from housing. Needs filter replaced. Ran diagnostics. No stored faults. Reset and calibrated control. All functions normal. Advised on cleaning with clr and using rinse aid. No need to return cust can install filter. ; ordrng 1 W10872845 (FILTER),
We serviced a
AMANA WASHER
Model WTW4816FW1
Near Randolph Township, OH 44201
Tim G.
Job Details: 06/21/2017
Complaint that the unit is not spinning and that the hot wash is not hot" checked units errors and found a F0E5 (off balance load). Advised the customer that the hot wash is programmed to be not hotter than 98degs. Tested the unit on a hot wash and found the water temp in basket 95degs. Found the unit to spin and agitate freely. Unit working by design. Tech also noticed that the hot shutoff valve is missing the handle and advised the customer. Tech instructed the customer on loading (like fabric loads and to use no more than 2tbls of detergent to prevent suds).; Job Cmpltd,
We serviced a
KFIS29PBMS00 KITCHENAID
Model REFRIGERATOR
Near MIDDLEBRG HTS, OH 44130
Chad P.
Job Details: 06/21/2017
Found ff section cooling and fz section around 45. Found comp and drier were not replaced. Comp noises are normal. Replaced filter drier and charged unit. Charge held. Op test ok. Cust to allow 24 hrs for normal cooling to resume. ; Job Cmpltd
We serviced a
JENN-AIRE DISHWASHER
Model JDB1100AWS
Near Roaming Shores, OH 44085
Arthur V
Job Details: 06/21/2017
Complaint unit sounds like grinding glass----took top off pump. No obstructions --- cycle unit. Unit over sudsing. Cycle unit a few times to clear out suds---could not duplicate any noise issue. Unit op test good. Cust to call back if noise returns ; Job Cmpltd,
We serviced a
GE OTR MICROWAVE
Model CVM2072SM3SS
Near Concord Township, OH 44077
Arthur V
Job Details: 06/21/2017
Cust complaint unit control bd went out 4 days ago with no response --- went to use it today and display lit up---upon arrival unit working as designed. Tested all functions. Everything working. Unit heating and operating properly; , Job Cmpltd,
We serviced a
KUDP01FLSS2 KITCHENAID
Model DISHWASHER
Near Middleburg Heights, OH 44130
Chad P.
Job Details: 06/21/2017
Found heater relay on control shorted. Damage to interface. Needs control, harness and interface
We serviced a
WHIRLPOOL WASHER
Model WFW87HEDW1
Near Concord Township, OH 44077
Arthur V
Job Details: 06/21/2017
Found 2 error codes. Replaced air trap per service pointer. Tested unit with a quick diagnostic check unit passed. Cust. To monitor ; Job Cmpltd,
We serviced a
KENMORE WASHER
Model 110.26002012
Near Perry, OH 44081
Arthur V
Job Details: 06/21/2017
Cust complaint will not adjatate or spin found 2 error codes f8e5. And f8e6. Unit shifter issue. Replaced actuator from truck stock. Re calibrated. Then tested unit. Op test good ; used 1 WPW10006355 (ACTUATOR) from stock, Cllctd $262.25 Check # 6146, Job Cmpltd,
We serviced a
DRYER ELE DRYER
Model FAQE7011KW0
Near Madison Township, OH 44057
Arthur V
Job Details: 06/21/2017
Replaced blower wheel assy. Op test good ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd,
We serviced a
KITCHENAID WALL OVEN
Model KODE507EWH00
Near Beachwood, OH 44122
Robert A.
Job Details: 06/21/2017
Dispaying key pad disconnected, reset connections, ng, needs panel; ordrng 1 W10588750 (PANEL), schdld next appmnt for 6/26 MON !,
We serviced a
GE REFRIGERATOR
Model CYE23TSDCSS
Near Chesterland, OH 44026
Robert A.
Job Details: 06/21/2017
Ff60,frz -8, found moisture build up around ff fan motor, needs kit per bulletion REF06-16 and software update.Cust to contact ge and let us know; ordrng 1 WR49X26666 (FAN KIT125.99) and 1 WR98R882802 (UPDATE71.87), used 1 SHIPPING (SHIPPING AND HANDLING) from stock,
We serviced a
WHIRLPOOL RANGE
Model WFG540H0ES0
Near Mayfield Heights, OH 44124
Robert A.
Job Details: 06/21/2017
Cust states that fan on mv was in use and stove, no power lose, ran diagnostics, no codes, inspected unit, no burnt wires found, tested oven and burners, good, unable to duplicate, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017FS0
Near Mayfield Heights, OH 44124
Robert A.
Job Details: 06/21/2017
Fan running when tech arrived Cust states that fan on mv was in use and stove, no power loss, checked unit unable to find anything burnt, no smell, all functions working, turned on fan and let run, unable to duplicate, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY0
Near Shaker Heights, OH 44122
Robert A.
Job Details: 06/21/2017
Found evap drain frozen, replaced drain, cleared ice, op test okPart code S38253; used 1 W10619951 (TUBE-DRAIN) from stock, , Job Cmpltd,
We serviced a
GENERAL ELEC REFRIGERATOR
Model PTI22MBMARBB
Near Highland Heights, OH 44143
Robert A.
Job Details: 06/21/2017
Cust states that when water was turned off to unit, leak stopped Turned on water, found water line to i/m leaking, replaced section, op test ok; used 1 2198677 (CONNECTOR 1/4"to1/4" John Gu) from stock, Job Cmpltd,
We serviced a
MAYTAG DRYER
Model MEDB835DW1
Near Wickliffe, OH 44092
Robert A.
Job Details: 06/21/2017
Found 2 screws missing from bottom hinge, replaced, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WTW6200SW0
Near WILOUGHBY HLS, OH 44092
Robert A.
Job Details: 06/21/2017
Installed suspension and tub, ran unit, good, ran diagnostic cycle, good, op test ok; Job Cmpltd,
We serviced a
GE APPLIANCE RANGE GAS
Model CGS990SET7SS
Near Chardon, OH 44024
Robert A.
Job Details: 06/21/2017
Tested upper oven ignitor, pulling 3.4 amps, burner lite, checked burner, cleaned ports, 2 clogged by ignitor, tested good, light out, found bulb broken off, removed base from socket replaced bulb, upper oven op test ok; used 1 TJS3810 (APPLIANCE BULB) from stock, Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model ABB1924BRB00
Near Atwater, OH 44201
Tim G.
Job Details: 06/21/2017
Complaint that the unit isnt cooling. Checked temps and found 76deg in both compartments. Pulled evap cover and found no signs of leak or oil. Pulled the compartment cover and found a big puddle of oil below the drier. Checked the inlet of the drier and found dry of oil but the drier itself covered in it. The drier is laying at a 90 deg so leak is determined to be at the inlet joint. Due to not enough low side process tube the unit will need a compressor, filter drier and evap. Spoke to AB tech did not contact techline. Tech also found unit needing the lft rear roller due to being broken. BIG JOB NEED EXTRA TIME. ; ordrng 1 W10507884 (compressor) and 1 WP67005149 (roller) and 1 WPW10317012 (evaporator), schdld next appmnt for 6/26 MON ! [***], sa
We serviced a
WHIRLPOOL DRYER
Model WGD7300XW0
Near Mantua, OH 44255
Tim G.
Job Details: 06/21/2017
Complaint that the unit makes a loud sound when running. Checked and found the rear rollers and pulley not moving freely. Replaced the belt, pulley asm, and rollers, op test good. ; Job Cmpltd, O-emld tckt [SdLink
We serviced a
JENN-AIR RANGE
Model JGS8860BDP
Near Bainbridge Township, OH 44023
Tim G.
Job Details: 06/21/2017
Complaint that the unit takes a long time to ignite and then makes a loud woosh sound when it does. Customer also stated that sometimes they smell gas. Tested the unit in bake and found the ignitor pulling. 2.6 amps (weak). Quoted the customer for the repair and replaced the ignitor. Tested a bake cycle and found good op and no gas odor. Unit op now back to normal. ; used 1 12400035 (IGNITOR) from stock,, Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW0
Near Bainbridge Township, OH 44023
Tim G.
Job Details: 06/21/2017
Complaint that the unit hasnt worked right from day one. Checked for stored errors and found a F8E5 (hot cold reversed), F0E4 (high water temp in rinse), and F8E1 (long/no fill). Tested the unit in manual test mode and found the hot and cold reversed and very low hot water pressure. Pulled the hoses from the valve and found plastic water particles from the hot water. Advised the customer to keep an eye on their hot water tank. Replaced the valve asm and installed supply hoses correctly. Ran a recal cycle and tested a auto test cycle, op test good. Tested a normal cycle, op test good. ; used 1 WPW10683603 (VALVE INLET ASSY) from stock, Job Cmpltd,
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS00
Near Bainbridge Township, OH 44023
Tim G.
Job Details: 06/21/2017
Installed evap kit and drier. Drier was not packed with evap kit so tech used TS drier. Pulled a 28"vac and watched. Unit held vac and charged with 5.5oz of 134a. Evap gaining good frost pattern and unit begining to cool. Advised the customer to give the unit 12-24hrs for complete cooling and ice making to resume. Customer also using plastic water line for water supply to unit. Customer was advised to change to cooper to prevent flooding (see pic).; used 1 WPW10143759 (DRIER) from stock, Job Cmpltd, s
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS5
Near Solon, OH 44139
Tim G.
Job Details: 06/21/2017
Complaint that the cooktop light is not turning on. Checked unit and found the light not working. Tested power at the socket and found 120vac. Checked resistance of the bulb and found open. Unit needs bulb and per LS we will order as a one time courtesy. ; ordrng 1 8206232A (lamp 40 watt),
We serviced a
WHIRLPOOL DRYER
Model WGD92HEFW0
Near Moreland Hills, OH 44022
Tim G.
Job Details: 06/21/2017
Customers complaint is that the unit makes a loud rattling sound when running. Tested unit and verified sound. Removed panels one by one till sound went away. Tightened all internal screws and then replaced panels one by one to find sound now gone. Unit now working with normal op sounds. Cust has a foil accordion style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semi­rigid metal hose to prevent fire hazard.; Job Cmpltd,
We serviced a
GEW9250PW0 WHIRLPOOL
Model DRYER
Near Geneva, OH 44041
Corina B
Job Details: 06/21/2017
CC that the unit does nothing but has light. Checked voltage at term block, correct. L1 p1-5 door p 1-3 black blue 120v. Will need a new main control and ui. Will give cust est. dust pd sc.; Job Cmpltd
We serviced a
MEDX700XL0 MAYTAG
Model DRYER
Near Highland Heights, OH 44143
Jessica Shreve
Job Details: 06/21/2017
CC that the unit is not heating. Found the heater is open. Replaced the heater from the t/s and vacuumed the dryer out. Advised cust to replace the foil vent with a semi-rigid or rigid vent. Optest ok. ; used 1 WP3387747 (HEATING ELEMENT 8667) from stock, Job Cmpltd
We serviced a
WMH53520CS5 WHIRLPOOL
Model MICROWAVE
Near Highland Heights, OH 44143
Corina B
Job Details: 06/21/2017
Replaced the main control. Brought control back for return. Light works and heated water for 30 sec. optest ok. ; Job Cmpltd
We serviced a
JGS9900BDS JENN-AIR
Model RANGE
Near WILOUGHBY HLS, OH 44092
Corina B
Job Details: 06/21/2017
Replaced the top ignitors and the front two orfice holders. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd
We serviced a
MVWC416FW0 MAYTAG
Model WASHER
Near Garfield Heights, OH 44125
Chris H.
Job Details: 06/21/2017
Installed new agitator, op test good; Job Cmpltd
We serviced a
NTW4610YQ0 AMANA
Model WASHER
Near Cleveland, OH 44109
Chris H.
Job Details: 06/21/2017
Customer complaint that unit took a long time to spin and made a grinding noise, ran diagnostics found shifter fault error code, ran service cycle, unit did not agitate, replaced shifter from ts, calibrated unit, cleared code, ; used 1 WPW10006355 (ACTUATOR) from stock, Job Cmpltd
We serviced a
KUDE60HXSS4 KITCHENAID
Model DISHWASHER
Near Newburgh Heights, OH 44105
Jessica Shreve
Job Details: 06/21/2017
Customer complaint that units control lock is on, showed customer control lock button, unlocked, unit is operating as designed ; Job Cmpltd
We serviced a
WMH53520CW4 WHIRLPOOL
Model MICROWAVE
Near Shaker Heights, OH 44120
Chris H.
Job Details: 06/21/2017
Customer complaint that units cabinet is pushed out on the right side, removed unit adjusted outter cabinet, is now sitting properly, customer approved, op test good ; Job Cmpltd,
We serviced a
GD25DFXFN02 WHIRLPOOL
Model REFRIGERATOR
Near MENTOR ON THE, OH 44060
Corina B
Job Details: 06/21/2017
CC that the dispenser is not dispensing water ot ice. Found the child lock was on. Will need a new bracket the pins that hold the switches in place are broken. Office to order part. ; ordrng 1 WP2180226 (bracket 1372), schdld next appmnt for 6/26 MON
We serviced a
GI7FVCXWQ00 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44108
Chris H.
Job Details: 06/21/2017
Relaced the control board. The evap fan is not running. Removed cover found it covered in ice, again. Steamed the fan, ran diag fan did not turn on. Found the drain tube is not draining. Service pointer Special Project S38253 will cover the drain tube. Will need a new evap fan and drain tube. Office to order parts. ; ordrng 1 W10619951 (tube-drain) and 1 WPW10276647 (motor-evap 15578), schdld next appmnt for 6/20 TUE
We serviced a
MFW2055DRM01 MAYTAG
Model REFRIGERATOR
Near Cleveland, OH 44109
Chris H.
Job Details: 06/21/2017
Customer complaint that unit is not cooling found frost build up in freezer section due to door not closing, slide rails are binding and a bearing fell out,unit needs new slide rails,, qouted customer, customer doesnt speak any english must use google translate
We serviced a
M1BXXLZYB00 MAYTAG
Model REFRIGERATOR
Near Highland Hills, OH 44122
Chris H.
Job Details: 06/21/2017
Arrived customer states door dropped allowing cold air to escape, found plastic washer broken, unit needs new washers as well as unable to tilt fridge to unbolt drain pan as unit is heavily packed with food, customer did not want to empty unit today wanted rs on july 7th spoke with brian ordering parts ; ordrng 2 WP489467 (washer)s, schdld next appmnt for 7/7 FRI
We serviced a
FFHS2322MSFA FRIGIDAIRE
Model REFRIGERATOR
Near Cleveland, OH 44106
Dan H
Job Details: 06/21/2017
Customer complaint that unit is not making ice, cycled ice maker, ice maker started cycle then stopped mid way, ice maker recieving 120vac, unit needs new ice maker ; ordrng 1 241798224 (ice maker ), schdld next appmnt for 6/26 MON
We serviced a
MVWC415EW1 MAYTAG
Model WASHER
Near Cleveland, OH 44113
Dan H
Job Details: 06/21/2017
Customer complaint that unit is not starting it just clicks, customer started normal wash cycle, lid attempted to lock but did not, ran diagnostics found f5e2( lid lock fault) error code, found lid switch solenoid open, unit needs new lid lock; ordrng 1 W10838613 (LATCH), schdld next appmnt for 6/26 MON
We serviced a
WRT541SZDM00 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44102
Dan H
Job Details: 06/21/2017
Customer complaint that unit is not cooling, fresh food section temperature at 73 degrees, freezer section temperature at 73 degrees, evaporator fan is running, no frost pattern on evaporator, condenser fan and compressor are running, compressor amp draw at 0.2amps, tapped the system, found in a 20" vacuum, added half charge, frost pattern improved, unit needs new evaporator and compressor ; ordrng 1 W10836706 (evaporator ) and 1 WPW10507886 (compressor ), schdld next appmnt for 6/26 MON
We serviced a
WRS325FNAH01 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44103
Dan H
Job Details: 06/21/2017
Customer complaint that unit is not cooling properly, fresh food section temperature at 50 degrees, freezer section temperature at 28 degrees, evaporator fan is running, good frost pattern on evaporator, condenser fan and compressor are running, unit needs new thermostat; ordrng 1 WPW10583800 (TSTAT), schdld next appmnt for 6/26 MON
We serviced a
KSC23C8EYW02 KITCHENAID
Model REFRIGERATOR
Near Cleveland, OH 44121
Dan H
Job Details: 06/21/2017
Customer complaint that user interface cracked and unit was not cooling if fresh food section section, customer had other service company out who found fresh food section evaporator fozen solid, other service company removed fresh food section evaporator cover and left apart(see pic) instructing customer to wait untill it thawed, user interface is physically broken(see pic), fresh food section evaporator fan mount to air channel is broken(see pic), unit was unplugged when tech arrived, ordering user interface and fresh food section evaporator fan assembly, advised customer to leave unit running until return visit to see if fresh food section evaporator is freezing over; ordrng 1 WPW10453428 (evaporator FAN ASSBLY) and 1 WPW10623106 (CNTRL), schdld next appmnt for 6/26 MON