Service History 690

We serviced a
KUIX305ESS1 KITCHENAID
Model ICE MACHINE
Near Shaker Heights, OH 44122
Corina B
Job Details: 12/11/2017
CC that the unit is not making ice. Turned unit on, 120v. Ran diag compressor started, fans running. Checked the voltage to the water valve, 0v. Will need a new control. Called GS to order part. ; ordrng 1 W11034363 (CONTROL), schdld next appmnt for 12/19 TUE
We serviced a
KODE500EBL02 KITCHENAID
Model RANGE
Near Highland Heights, OH 44143
Chad P.
Job Details: 12/11/2017
, Found both ovens under temps. Found service pointer for this issue. Needs control kit installed. ; ordrng 1 W11087449 (CONSOLE KIT)
We serviced a
ED2FHEXSQ02 WHIRLPOOL
Model REFRIGERATOR
Near Garfield Heights, OH 44125
Corina B
Job Details: 12/11/2017
CC that the ff is not cooling. Ff 32 fz 1. Temp for the ff is set at the coldest setting. Will need a thermostat. Called GS to order part. ; ordrng 1 W11088945 (THERMOSTAT), schdld next appmnt for 12/19 TUE
We serviced a
KDTE234GPS0 KITCHENAID
Model DISHWASHER
Near Seven Hills, OH 44131
Corina B
Job Details: 12/11/2017
Replaced the pump and motor. Ran calibration. Used water sheet for under the dw. Optest ok. ; Job Cmpltd
We serviced a
WFE770H0FZ1 WHIRLPOOL
Model RANGE
Near Independence, OH 44131
Corina B
Job Details: 12/11/2017
CC that the oven light got bright then popped. Checked the lightbulb, was burned out. Replaced the lightbulb from the t/s. Heated oven to 350*. Optest ok. ; used 1 8009 (APPLIANCE BULB) from stock, Job Cmpltd
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Cleveland, OH 44102
Brian B
Job Details: 12/11/2017
Found plug broke off in door hole. Drilled out plug and reversed doors. Optest ok.; Job Cmpltd,
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS03STSS3
Near Solon, OH 44139
Robert A.
Job Details: 12/11/2017
Found water valve leaking/cracked, lights on disp will not go off, reset connections, ng, needs in door disp, checked disp, shorted, needs dispCust to replace; ordrng 1 W10077801 (DOOR DISP91.85 NLA) and 1 W10648041 (VALVE 60.89) and 1 WPW10199696 (DISP107.00), used 1 SHIPPING (SHIPPING AND HANDLING)
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW1
Near Bedford, OH 44146
Robert A.
Job Details: 12/11/2017
Ran diognastics, locked rotor, basket spins free, checked under unit, gearcase leaked corroding connections see pic; ordrng 1 W10754448 (CLUCH) and 1 W10777955 (HARNESS) and 1 W10811956 (GEARCASE) and 1 W10915700 (STATOR) and 1 W10915701 (ROTOR), schdld next appt
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ01
Near Olmsted Township, OH 44138
Macaulay G.
Job Details: 12/11/2017
Previously installed plastic shim had come off. Installed new plastic shim. Ice maker tests ok. Instructed customer that if issue occurs again, that we will have to order a new door since the dip in the side of the door that causes these issue, is very large. A new door may eventually be needed.; used 1 WP2177331 (DOOR SPACER) from stock, Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2067AES
Near Parma, OH 44129
Macaulay G.
Job Details: 12/11/2017
Starter device on compressor is open and not allowing compressor to start. Office to order start device.; ordrng 1 W10613606 (start-dev), schdld next appmnt for 12/19 TUE 8-12,
We serviced a
LA5558XTW2 WHIRLPOOL
Model WASHER
Near South Euclid, OH 44121
Corina B
Job Details: 12/11/2017
Will need a clutch and brake a drive tube. ; ordrng 1 285785 (clutch) and 1 W10820043 (brake & drive tube), schdld next appmnt for 12/18 MON 8-11
We serviced a
WRS325FDAM01 WHIRLPOOL
Model REFRIGERATOR
Near Dorset, OH 44032
Dan H
Job Details: 12/11/2017
Installed new led modules, op test good ; Job Cmpltd
We serviced a
MVWX700XL2 MAYTAG
Model WASHER
Near Painesville, OH 44077
Dan H
Job Details: 12/08/2017
Customer complaint that unit is not completing cycles, ran diagnostics found f8e1(long/no fill) error code, found drain hose installed lower than 39” minimum hieght requirement, corrected, started normal wash cycle, unit filled and advanced to wash cycle, unit is operating as designed ; Job Cmpltd
We serviced a
KGST307HBS6 KITCHENAID
Model RANGE
Near Willoughby, OH 44094
Corina B
Job Details: 12/08/2017
Replaced the UI. Heated oven to 350*. Optest ok. ; Job Cmpltd
We serviced a
KSRS25IKSS01 KITCHENAID
Model REFRIGERATOR
Near Willoughby, OH 44094
Corina B
Job Details: 12/08/2017
Replaced the im. Open n/g. Replaced the water valve. Im filled. Optest ok. ; used 1 W10408179 (VALVE-INLET) from stock, Job Cmpltd
We serviced a
MVWC425BW0 MAYTAG
Model WASHER
Near Oberlin, OH 44074
Paul H.
Job Details: 12/08/2017
When I arrived unit was paused, sensing light blinks when unit is paused, pressed start and unit fired right up, canceled cycle, ran diagnostics, no errors, ran auto test, tested fine, explained pause to customer
We serviced a
M1TXEGMYW01 WHIRLPOOL
Model REFRIGERATOR
Near Maple Heights, OH 44137
Chad P.
Job Details: 12/08/2017
Turned on and not hooked up to water. Turned off. Op test ok. ; Job Cmpltd,
We serviced a
WRF757SDEM01 WHIRLPOOL
Model REFRIGERATOR
Near Olmsted Falls, OH 44138
Chad P.
Job Details: 12/08/2017
, Installed drain pan and tube. Op test ok ; Job Cmpltd
We serviced a
WED5000DW2 WHIRLPOOL
Model DRYER
Near Elyria, OH 44035
Paul H.
Job Details: 12/08/2017
Dryer not starting, checked source, one leg missing, checked breaker on side tripped? Reset breaker and tested, ran a heat dry, everything functions fine, not sure why breaker tripped, op test ok.; Job Cmpltd,
We serviced a
AGR6303MFS0 AMANA
Model RANGE
Near Elyria, OH 44035
Paul H.
Job Details: 12/08/2017
Changed spark module, lit bake and broil multiple times, lit every time, preheated to 350, op test ok.; Job Cmpltd
We serviced a
WDF560SAFB1 WHIRLPOOL
Model DISHWASHER
Near Elyria, OH 44035
Paul H.
Job Details: 12/08/2017
Mounting screws fell out, original installer cut mounting brackets back, installed screws too far back, ordering brackets to correct; ordrng 2 WP8269145 (brckt-mtg)s,
We serviced a
WRT311FZDW00 WHIRLPOOL
Model REFRIGERATOR
Near Mentor-on-the-Lake, OH 44060
Dan H
Job Details: 12/08/2017
Customer complaint that unit is freezing food in fresh food section, fresh food section temperature at 39 degrees, called whirpool techline spoke with rick, techline determined unit is unrepairable, techline sent order for possible product replacement file# 7720757631; Job Cmpltd
We serviced a
WHIRLPOOL DRYER
Model WGD49STBW2
Near Burton, OH 44021
Robert A.
Job Details: 12/08/2017
Ran unit, good airflow to outside, unit heating, watched heat cycle on and off several times, working correct, op test okCust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semi­rigid metal hose to prevent fire hazard.; Job Cmpltd,
We serviced a
WRX735SDBM00 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44119
Dan H
Job Details: 12/08/2017
Installed new control, op test good ; Job Cmpltd
We serviced a
WFG540H0EH1 WHIRLPOOL
Model RANGE
Near Garfield Heights, OH 44125
Corina B
Job Details: 12/08/2017
CC that they smell gas when the bake is on. Turned oven to 350* smelled gas at first then went away. Oven is heating properly. Adjusted 2 of the burners to a simmer. Optest ok. ; Job Cmpltd
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Strongsville, OH 44136
Macaulay G.
Job Details: 12/08/2017
Replaced timer and tested. Heating and timer advancing ok.; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFC2062FEZ01
Near Rocky River, OH 44116
Brian B
Job Details: 12/08/2017
Replaced filter head with lines. Tested water.pressure is too low. Customer has saddle valve in basement. Whirl recommends installing an inline valve which will supply better water pressure to machine. Optest ok.; Job Cmpltd
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near Auburn Township, OH 44023
Robert A.
Job Details: 12/08/2017
Ran diognastics, motor fault, shifter fault, sensor fault, checked under unit, found shaft dropped down damaging motor and belt, also needs gearcase, shifter and cover see picsTalked w/ab; ordrng 1 W10721967 (SPLUCH) and 1 W10832724 (MOTOR) and 1 W10913953 (SHIFTER) and 1 W11035747 (GEARCASE) and 1 WPW10006384 (BELT) and 1 WPW10550173 (COVER), schdld next appmnt for 12/18 MON !,
We serviced a
GE REFRIGERATOR
Model PFE28RSHESS
Near Auburn Township, OH 44023
Robert A.
Job Details: 12/08/2017
Installed ff fan kit and update, op test ok; Job Cmpltd,
We serviced a
AMANA REFRIGERATOR
Model AFI253SERM02
Near Strongsville, OH 44136
Macaulay G.
Job Details: 12/08/2017
Inlet water line to ice maker burst due to water bleeding past valve. Office to order valve and inlet water line.; ordrng 1 12961401 (tube w/waterline) and 1 W10312696 (valve-inlt), schdld next appmnt for 12/18 MON !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Strongsville, OH 44136
Macaulay G.
Job Details: 12/08/2017
Unit not cooling at all. Amp draw showed likely restriction. Reclaimed refrigerant and replaced drier with truck stock dye drier. Charged unit with small amount of r134a to check for restrictions. Took close to 10 minutes to equalize pressures. Check my drier solder for restrictions, no restrictions from my soldering. Determined that restriction is before drier. Contacted whirlpool (case#7720754330). Informed of findings and advised to replace dryer again. Did and made no difference. Amp draw was .34 and recorded pressures. Tech line had me contact another division of whirlpool because of unit being lowes stock now. Lowes will have to contact their whirlpool representative to have unit swapped.; used 2 WPW10143759 (DRIER) from stock, Job Cmpltd,
We serviced a
KITCHENAID DISHWASHER
Model KUDS30SXSS8
Near Bay Village, OH 44140
Brian B
Job Details: 12/08/2017
Upper rack adjusters broken. Replaced from t/s.. op test ok.; used 1 W10712394 (ADJUSTER (SET OF 2)) from stock, Job Cmpltd,
We serviced a
WHIRLPOOL DISHWASHER
Model MDBH979AWS2
Near Bay Village, OH 44140
Brian B
Job Details: 12/08/2017
Replaced control panel. Ran test cycle. Op test ok.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd,
We serviced a
WFC310S0ES0 WHIRLPOOL
Model RANGE
Near Amherst, OH 44001
Paul H.
Job Details: 12/08/2017
Issue is RF burner staying on, issue in infinite switch, ordering; ordrng 1 WP3148952 (switch-inf),
We serviced a
WMH53520CS6 WHIRLPOOL
Model MICROWAVE
Near North Ridgeville, OH 44039
Paul H.
Job Details: 12/08/2017
Issue is door interlock related, just used t/s a couple of calls ago, ordering, explained to customer; ordrng 1 W10450407 (harns-wire)
We serviced a
WHIRLPOOL WASHER
Model MAV2757AWW
Near Maple Heights, OH 44137
Robert A.
Job Details: 12/08/2017
Ran u it found in adj shaft not moving correctly, making grinding noise, needs gear case, timer knob broken , rear stabilizer not moving, frozen in place, belt warn Need special maytag tools for repair 3 hrs; ordrng 1 12002213 (THRUST BEARING KIT) and 1 21002073 (TIMER KNOB) and 1 21002221 (STABLIZER) and 1 35-6615 (TRANS) and 1 WP21002026 (SNUBER) and 1 WP21352320 (BELT) and 1 WP35-6714 (BRAKE) and 1 WP35-6918 (STATOR),
We serviced a
WED95HEXW1 WHIRLPOOL
Model DRYER
Near Middleburg Heights, OH 44130
Chad P.
Job Details: 12/08/2017
Installed pulley. Op test ok. ; Job Cmpltd,
We serviced a
WDT720PADM2 WHIRLPOOL
Model DISHWASHER
Near Brecksville, OH 44141
Chad P.
Job Details: 12/08/2017
Installed parts listed. Op test ok. ; Job Cmpltd
We serviced a
JCD2295KES JENNAIRE
Model REFRIGERATOR
Near Brecksville, OH 44141
Chad P.
Job Details: 12/08/2017
Installed Thermistor. Op test no good. When water was turned on found the filter head is now cracked and leaking. Turned water off to unit. ; ordrng 1 WP67004106 (FILTER HOUSING),
We serviced a
JENN-AIR RANG
Model JDR8895AAWE
Near Solon, OH 44139
Robert A.
Job Details: 12/08/2017
Installed clock asm, tested. Both ovens, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd,
We serviced a
WDT920SADM WHIRLPOOL
Model DISHWASHER
Near North Ridgeville, OH 44039
Alice M.
Job Details: 12/08/2017
Adjusted set screws as tight as they would go, after making sure mount posts are as tight as possible, functioning correctly, ; Job Cmpltd,
We serviced a
KUDC10FXSS5 KITCHENAID
Model DISHWASHER
Near Rocky River, OH 44116
Paul H.
Job Details: 12/08/2017
Replaced main control and user interface, tested all pads/LEDs, all function correctly now including heat dry, op test ok.; Job Cmpltd
We serviced a
RGD4340SQ1 WHIRLPOOL
Model DRYER
Near Euclid, OH 44117
Dan H
Job Details: 12/08/2017
Customer complaint complaint little or no heat, confirmed, found thermal fuse open, jumoed out, unit heated, installed new thermal fuse, op test good ; used 1 3392519 ([Alt for WP3392519) from stock, Job Cmpltd
We serviced a
FFHS2611LW4 FRIGIDAIRE
Model REFRIGERATOR
Near Willoughby, OH 44094
Dan H
Job Details: 12/08/2017
Customer complaint ice maker not making ice, confirmed Ice maker is receiving 120vac, failed ice maker, ordering ice maker ; ordrng 1 241798224 (ice maker), schdld next appmnt for 12/15 FR
We serviced a
GR450LXLT0 WHIRLPOOL
Model RANGE
Near Willoughby, OH 44094
Dan H
Job Details: 12/08/2017
Customer complaint that left rear element is not working, confirmed, element is recieving 240vac, unit needs new left rear element; ordrng 1 W10823698 (elmnt-surf), schdld next appmnt for 12/15 FR
We serviced a
LEQ9030PQ1 WHIRLPOOL
Model DRYER
Near Cleveland Heights, OH 44118
Corina B
Job Details: 12/08/2017
CC that the unit is not drying. Turned unit on, no heat. Checked the voltage to the unit, correct. Found the heating element was open. Replaced the element from t/s. Vacuumed the unit out. Optest ok. ; used 1 279838 (ELEMENT) from stock, Job Cmpltd
We serviced a
WHIRLPOOL DRYER
Model WED5790VQ1
Near Avon Lake, OH 44012
Brian B
Job Details: 12/08/2017
, Dryer not heating. Found open contacts. Will need new timer. Office to order. Their maintenance people will install. No return visit.; ordrng 1 WPW10185982 (TIMER 11658),
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS9
Near Solon, OH 44139
Robert A.
Job Details: 12/08/2017
Ran diagnostics 4-3 motor not running, found motor humming, found upper adjusters broken, replaced, cleared sump of pieces of adjuster, ran diagnostics cycle, op test okRun hot water in sink before starting unit; used 1 W10712394 (ADJUSTER (SET OF 2)) from stock, Job Cmpltd,
We serviced a
WHIRLPOOL DRYER
Model MGD8200FW0
Near Moreland Hills, OH 44022
Robert A.
Job Details: 12/08/2017
Found a screw missing from front pannel causing a rattle, replaced, ran unit, op test okUhas a foil accordion style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semi­rigid metal hose to prevent fire hazard.; Job Cmpltd,
We serviced a
GH7155XKB0 WHIRLPOOL
Model MW-HOOD COMBO
Near Cleveland Heights, OH 44118
Corina B
Job Details: 12/08/2017
CC that the touch pad the overlay is coming off. Found the touch pad is working as designed. Heated a cup of water, it heated. Optest ok. ; Job Cmpltd
We serviced a
KRFC704FPS00 KITCHENAID
Model REFRIGERATOR
Near Waite Hill, OH 44094
Dan H
Job Details: 12/08/2017
Customer complaint that unit is not making ice, confirmed ice bin is empty, ran test mode on ice maker, ice maker did not cycle, ice maker is recieving 12vdc, unit needs new ice maker ; ordrng 1 W10908391 (icemaker), schdld next appmnt for 12/15 FRI
We serviced a
LA5558XTW2 WHIRLPOOL
Model WASHER
Near South Euclid, OH 44121
Corina B
Job Details: 12/08/2017
Replaced the dogs and gear case. Open ng. Will need sr tech. With me.; schdld next appmnt for 12/11 MON
We serviced a
JEC3430BB00 JENNAIRE
Model COOK TOP
Near Seven Hills, OH 44131
Chad P.
Job Details: 12/08/2017
Found grommets did not come with cook top. Called Marcone asked if they come as a set and do they come with the tool to align them. Marcone is calling me back when they get the tool part number. ; ordrng 4 W10559484 (grommet)s,
We serviced a
WFE320M0EW1 WHIRLPOOL
Model RANGE
Near Cleveland, OH 44109
Chad P.
Job Details: 12/08/2017
Found both drawer and front panel out of alignment. Needs drawer and panel replaced. Morning for install appt please. ; ordrng 1 W10813962 (DRAWER) and 1 WP8053339 (PANEL),
We serviced a
WFW94HEXW2 WHIRLPOOL
Model WASHER
Near Westlake, OH 44145
Paul H.
Job Details: 12/08/2017
Ran diagnostics, f9e1 long drain, cleared and ran test cycle, definitely not draining properly, unit is stacked and will be difficult to replace drain pump without two techs, ordering pump; ordrng 1 WPW10241025 (pump-water),
Near North Olmsted, OH 44070
Paul H.
Job Details: 12/08/2017
WED5000DW2 WHIRLPOOL DRYERVerified no heat, checked outlet, incorrect, L1-N 30VAC, L2-N 240, L1-L2 about 120, advised customer to have electrician correct; Job Cmpltd
We serviced a
KMHC319ESS0 KITCHENAID
Model MICROWAVE
Near Olmsted Township, OH 44138
Paul H.
Job Details: 12/08/2017
Interior light will intermittently not come on when door is opened, when that occurs unit will not cook, issue is not bulb related but interlock related, replaced interlocks from t/s, opened and closed door multiple times, light cycled appropriately, heated a mug of water, heated fine, op test ok.; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock, Job Cmpltd
We serviced a
KRFF707ESS01 KITCHENAID
Model REFRIGERATOR
Near Mayfield, OH 44143
Chad P.
Job Details: 12/08/2017
Sensor harness installed. Unit has defrosted since last visit. Op test ok. ; Job Cmpltd,
Near Highland Heights, OH 44143
Chad P.
Job Details: 12/08/2017
WTW8900BC0 WHIRLPOOL WASHERRemoved dime from under agitator. Op test ok. ;
We serviced a
WRX735SDBM02 WHIRLPOOL
Model REFRIGERATOR
Near Oberlin, OH 44074
Paul H.
Job Details: 12/08/2017
Unit had a batch in IM, not cycling, harvest thermostat has failed, replaced IM from t/s, cycled and filled, op test ok.; used 1 W10882923 (ICE MAKER ASSY) from stock, Job Cmpltd
We serviced a
WHIRLPOOL STACK W/D
Model WET3300SQ2
Near Avon Lake, OH 44012
Brian B
Job Details: 12/08/2017
Replaced water pump. Ran test cycle. Optest ok.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd,
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017FS0
Near Columbia Township, OH 44028
Macaulay G.
Job Details: 12/08/2017
avity light flickers and display says door is open when it is not. Replaced door switches/ wire harness from truck stock. Tested ok.; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock, Job Cmpltd,
We serviced a
JMW9527DAS JENN-AIR
Model WALL OVEN
Near Kirtland, OH 44094
Dan H
Job Details: 12/08/2017
Installed new control and hinges, op test no good, unable to set clock, timers are not working, new control is faulty, ordering new control; ordrng 1 WP74009716 (cntrl-elec), schdld next appmnt for 12/15 FRI
We serviced a
MAYTAG DRYER
Model MDE5500AYW
Near Aurora, OH 44202
Robert A.
Job Details: 12/08/2017
Found rear rollers hard to turn, pulley starting to make noise, unit needs cleaned; ordrng 2 12001541 (ROLLER3018)s and 1 WP6-3700340 (PULLY 1652), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 12/18 MON 8
We serviced a
WHIRLPOOL WASHER
Model MHW8200FW0
Near Cleveland, OH 44113
Brian B
Job Details: 12/08/2017
Replaced door lock. Ran diag and cleared code. Ran test cycle. Optest ok.; Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWC200BW0
Near Westlake, OH 44145
Macaulay G.
Job Details: 12/08/2017
Speed fault sensor errors. Ran through test cycles. Washer leaks from gear case. Customer does not want to repair.; , Job Cmpltd,
We serviced a
WHIRLPOOL DRYER
Model WED7990FW0
Near Parma Heights, OH 44130
Macaulay G.
Job Details: 12/08/2017
Not registering correct water level in dryer, ordering wiring harness with switches again. Customer also informed that the dryer turns on by itself. No errors for Control boards. Order user interface and main control board. Office to order harness, UI, and main control.; ordrng 1 W10919210 (panel-cntl) and 1 W11038309 (cntrl-elec) and 1 W11110114 (harns-wire), schdld next appmnt for 12/15 FRI 2-5,
We serviced a
MDG6700AWW MAYTAG
Model DRYER
Near Mentor-on-the-Lake, OH 44060
Dan H
Job Details: 12/07/2017
Installed new thermostat, op test good ; Job Cmpltd
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Avon, OH 44011
Macaulay G.
Job Details: 12/07/2017
Installed new top panel of washer. All components check ok.; Job Cmpltd,
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Strongsville, OH 44149
Macaulay G.
Job Details: 12/07/2017
Dryer is heating and has proper air flow from dryer. Venting needs cleaned out in order to properly dry.; Job Cmpltd,
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS00
Near Strongsville, OH 44149
Macaulay G.
Job Details: 12/07/2017
High pitched noise was caused from evap fan motor in freezer being mounted improperly. Mount in correct spot. Sounds normal now.; Job Cmpltd,
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1160CW
Near Strongsville, OH 44136
Macaulay G.
Job Details: 12/07/2017
Outer shell is very damaged. Office to order shell.; ordrng 1 WPW10462003 (wraper-cab),
We serviced a
KITCHENAID ICE MAKER
Model KUIX305ESS0
Near Chesterland, OH 44026
Macaulay G.
Job Details: 12/07/2017
Turned under the counter ice maker on. Heard water valve but no water was released. Ran through diagnostics. All other components check ok. Tested voltage to valve. 120vac at valve. Valve needs replaced. Customer also request that we order a filter. Office to order valve and filter.; ordrng 1 F2WC9I1 (filter) and 1 W10897719 (valve), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 12/14 THU !,
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Strongsville, OH 44136
Macaulay G.
Job Details: 12/07/2017
Ran rinse and spin cycle. Sounds during agitation are normal from motion of rotor and stator. Vibration during spin cycle is normal as well. Customer is not entirely happy with operation of washer.; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW2
Near Hambden Township, OH 44024
Robert A.
Job Details: 12/07/2017
Ran diognastics, no water, tested valve, water trickeling in, found cold water screen clogged, cleaned, tested again, good, ran recal cycle, op test ok; Job Cmpltd, saved tckt [SdLink\301462a.png], saved tckt [SdLink
We serviced a
MAYTAG WASHER
Model MVWX600XW0
Near Avon Lake, OH 44012
Brian B
Job Details: 12/07/2017
Tried to disassemble machine. Could not get tub out. Tub is fused to splines on gearcase shaft. Will need to order inner and outer basket and filter plate also.. per GS. Ok to order. Please try to r/s Cust for tues as he has been without washer for 3 weeks. 2 hrs for return visit. ; ordrng 1 W10324648 (tub-outer) and 1 W10324650 (basket) and 2 WP8533928 (SCREW)s and 1 WPW10215093 (FILTER PLATE), schdld next appmnt for 12/12 TUE !
We serviced a
253.24082100 KENMORE
Model FREEZER
Near Madison, OH 44057
Corina B
Job Details: 12/07/2017
CC that the fz is not freezing. Unit was unplugged when arriving. Plugged unit checked the wattage pulling 13.84w. Locked rotor is 14.5w. Checked with the jumper box compressor would not start. Compressor has a locked rotor. Will need a new compressor. Called GS to order part. Cust does not want to repair
We serviced a
WHIRLPOOL WALL OVEN COMBO
Model GBD309PVS02
Near Bay Village, OH 44140
Brian B
Job Details: 12/07/2017
Cust said lower oven would not go above 160. Upper oven was working. Tested lower oven. Heated to 350. Bake and broil element are both working. Checked calibration on both ovens. Optest ok. Advised Cust that sc is good for 30 days , so if problem returns, to call office. ; , Job Cmpltd,
We serviced a
KITCHENAID RANGE
Model KFGD500ESS03
Near Bay Village, OH 44140
Brian B
Job Details: 12/07/2017
CC that lower oven did not shut off.. tested oven, does not shut off. Turned off on control. Ignitor and valve still open. Checked voltage on p1-4 out of control. Still had 120v out of control.. called TL, Robert, 7720744531.. he said to replace control and gas valve. Office to order parts and ship to cust work because thieves have been stealing packages. 825 Leona st. Elyria, 44035. R/ s for tues . ;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW00
Near Westlake, OH 44145
Brian B
Job Details: 12/07/2017
CC of a noise ( whoosh noise ). Checked temps. 2 frz, 37, ff, Normal. Checked compressor and condenser fan. Sound is normal. Evap fan sound is normal. Cannot duplicate sound at this time, but explained to cust that these modern refrigerators will make different sounds from time to time. Adjusted rollers. Op test ok.; Job Cmpltd,
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Chardon, OH 44024
Robert A.
Job Details: 12/07/2017
Found rt ff gasket torn, needs replacedCust to let us know on r/sNo parts received ; ordrng 1 W10571956 (FF GASKET), schdld next appmnt for 12/15 FRI !,
We serviced a
GSS26C4XXY00 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland Heights, OH 44118
Chad P.
Job Details: 12/07/2017
Found auger motor open and ff section around 33f. Found Thermistor out of range. Needs auger and Thermistor replaced. ; ordrng 1 W10316760 (thermistor) and 1 WP2323603 (MOTOR)
We serviced a
MDBH965AWB0 MAYTAG
Model DISHWASHER
Near University Heights, OH 44118
Chad P.
Job Details: 12/07/2017
Found locking tabs on console broke and handle assy broke. Needs both replaced. Cust needs afternoon for install please. ; ordrng 1 6-919836 (panel-con, BLK) and 1 WPW10130695 (HANDLE ASSY)
We serviced a
FFTR1821QS0 FRIGIDAIRE
Model REFRIGERATOR
Near Perry, OH 44081
Corina B
Job Details: 12/07/2017
CC that the ff is not cooling. Ff 39 fz 4.2. Working as designed. Optest ok. ; Job Cmpltd
We serviced a
MVWB765FW1 MAYTAG
Model WASHER
Near Elyria, OH 44035
Paul H.
Job Details: 12/07/2017
Suspension is damaged, needs replaced; ordrng 1 W11027215 (DAMPER SET)
We serviced a
KMHS120ESS2 KITCHENAID
Model MICROWAVE
Near Highland Heights, OH 44143
Dan H
Job Details: 12/07/2017
Installed new cams and switches, op test good. ; Job Cmpltd
We serviced a
WTW4816FW1 WHIRLPOOL
Model WASHER
Near Elyria, OH 44035
Paul H.
Job Details: 12/07/2017
Got lid to open, ran test cycle to verify proper operation of latch, tested fine, went through test all the way, unlocked at end.; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW1
Near Chagrin Falls, OH 44023
Tim G.
Job Details: 12/07/2017
Complaint that the unit wouldn’t spin out the clothing. Checked units errors and found a stored F8E1 long/no fill error. Customer doesn’t have a drain hose to the unit to test due cracked and leaking and tech advised he would not install a aftermarket hose to the unit. Checked unit and found the hot side of the valve not opening causing the issue. Unit needs valve and hose. ; ordrng 1 W10826733 (hose) and 1 W11038711 (VALVE), schdld next appmnt for 12/15 FRI !,
We serviced a
WHIRLPOOL DRYER
Model WED5560SQ0
Near Solon, OH 44139
Tim G.
Job Details: 12/07/2017
Complaint that the unit will not start. Checked and found all thermal devices, timer, and power down to motor and found good. Found the failure in the motor. Cust has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semi­rigid metal hose to prevent fire hazard. Customer stated that she heard the motor running when Tech was working on the unit. Tech advised the customer that the motor was not running at all. Tech pressed the PTS switch several times and found no results but once and found unit to run. Tech tried to start unit again and it wouldn’t. Tech unplugged the motor harness and showed customer meter reading of 0vac before pressing the PTS switch. Tech pressed the PTS switch and showed customer that 120vac was now at the motor and it would start after reconnecting the harness. Left as estimate. ;, Job CmplTD
We serviced a
KITCHENAID REFRIGERATOR
Model KSF26C6XYY00
Near Auburn Township, OH 44023
Robert A.
Job Details: 12/07/2017
Ff 55, frz 25, Found no frost on ff evap, lottle at cap tube of frz evap, ran test 4, No change, needs ff evap and comp,Parts under 120 mon warr; ordrng 1 WPW10466675 (COMP KIT) and 1 WPW10643261 (FF EVAP), , schdld next appmnt for 12/15 FRI ! [****],
We serviced a
GTWN4250D1WS GE
Model WASHER
Near Painesville, OH 44077
Corina B
Job Details: 12/07/2017
CC that the water fills to the top does not matter what setting you are on. Ran a normal cycle on each load size, water stopped each time. Ran a drain and spin. Optest ok. ; Job Cmpltd
We serviced a
KEBS208SWH04 KITCHENAID
Model RANGE
Near Cleveland Heights, OH 44118
Dan H
Job Details: 12/07/2017
Customer complaint that upper oven is not working and control panel is flashing wierd lights, started upper oven on bake for 400 degrees, unit heated up to 400 degrees, started lower oven on bake for 400 degrees, lower oven heated up to 400 degrees, unable to duplicate the problem, unit is operating as designed ; Job Cmpltd
We serviced a
KSRV22FVBL02 KITCHENAID
Model REFRIGERATOR
Near Brooklyn, OH 44144
Chad P.
Job Details: 12/07/2017
Found triac on starter failed and powering start and run windings at the same time. Compressor extremely hot. Cool comp and replaced starter. Op test no good. Comp is seized. Needs compressor replaced. Cfc job. Big job. 3 job count. ; ordrng 1 W10233961 (compressor, KIT), used 1 8201786 (STARTER) from stock,
We serviced a
WRX735SDBM03 WHIRLPOOL
Model REFRIGERATOR
Near Parma Heights, OH 44130
Chad P.
Job Details: 12/07/2017
Found cooling turned off to unit. Turned cooling on. Unit started to cool. Emptied ice bin so it doesnt freeze and jam. Op test ok. ; Job Cmpltd
We serviced a
WRS322FDAW04 WHIRLPOOL
Model REFRIGERATOR
Near Parma, OH 44134
Chad P.
Job Details: 12/07/2017
Found compression fitting on supply line loose. Tightened. Leak stopped. How ever water supply to unit is extremely slow. Shut off has failed. Advised on replacing shut off to unit. Any issues after please contact wpl back for service. ; Job Cmpltd,
We serviced a
KRMF706ESS01 KITCHENAID
Model REFRIGERATOR
Near North Ridgeville, OH 44039
Paul H.
Job Details: 12/07/2017
Replaced all doors and separator, ice door has good seal, doors are free from defects, op test ok.; Job Cmpltd,
We serviced a
WRX735SDBM00 WHIRLPOOL
Model REFRIGERATOR
Near East Cleveland, OH 44112
Dan H
Job Details: 12/07/2017
Customer complaint that ice maker is not working, found water line not connected, advised customer to have water line connected, unit is operating as designed ; Job Cmpltd
We serviced a
KDFE104DBL4 KITCHENAID
Model DISHWASHER
Near WILOUGHBY HLS, OH 44094
Corina B
Job Details: 12/07/2017
CC that there is soap residue in the tub and not rinsing the dishes. Advised cust to run the hot water in the sink before running the dw, found the filter not cleaned. Cleaned filter and advised cust to clean the filter once a month and to run dishwasher magic every 3 months. Raised the drain hose above the sink. Ran diag no codes. Optest ok. ; Job Cmpltd
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDH2
Near Aurora, OH 44202
Tim G.
Job Details: 12/07/2017
Cc seal of disp pulled out, replaced disp, ran diagnostic cycle, op test ok; used 1 W10861000 (DISPENSER-DISHWASHER) from stock, Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Cleveland, OH 44139
Tim G.
Job Details: 12/07/2017
Complaint that the unit is damaging clothing and is not filling correctly when deep fill is selected. Checked unit for errors and found none stored. Tested the unit on a deep fill and found the normal water level as it would be on a normal cycle. Ran a diagnostics and recal cycle, tested again on bedding and deep fill, op test good. Found the control needing reset. ; Job Cmpltd,