Service History 695

We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Avon, OH 44011
Macaulay G.
Job Details: 12/07/2017
Installed new top panel of washer. All components check ok.; Job Cmpltd,
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Strongsville, OH 44149
Macaulay G.
Job Details: 12/07/2017
Dryer is heating and has proper air flow from dryer. Venting needs cleaned out in order to properly dry.; Job Cmpltd,
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS00
Near Strongsville, OH 44149
Macaulay G.
Job Details: 12/07/2017
High pitched noise was caused from evap fan motor in freezer being mounted improperly. Mount in correct spot. Sounds normal now.; Job Cmpltd,
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1160CW
Near Strongsville, OH 44136
Macaulay G.
Job Details: 12/07/2017
Outer shell is very damaged. Office to order shell.; ordrng 1 WPW10462003 (wraper-cab),
We serviced a
KITCHENAID ICE MAKER
Model KUIX305ESS0
Near Chesterland, OH 44026
Macaulay G.
Job Details: 12/07/2017
Turned under the counter ice maker on. Heard water valve but no water was released. Ran through diagnostics. All other components check ok. Tested voltage to valve. 120vac at valve. Valve needs replaced. Customer also request that we order a filter. Office to order valve and filter.; ordrng 1 F2WC9I1 (filter) and 1 W10897719 (valve), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 12/14 THU !,
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Strongsville, OH 44136
Macaulay G.
Job Details: 12/07/2017
Ran rinse and spin cycle. Sounds during agitation are normal from motion of rotor and stator. Vibration during spin cycle is normal as well. Customer is not entirely happy with operation of washer.; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW2
Near Hambden Township, OH 44024
Robert A.
Job Details: 12/07/2017
Ran diognastics, no water, tested valve, water trickeling in, found cold water screen clogged, cleaned, tested again, good, ran recal cycle, op test ok; Job Cmpltd, saved tckt [SdLink\301462a.png], saved tckt [SdLink
We serviced a
MAYTAG WASHER
Model MVWX600XW0
Near Avon Lake, OH 44012
Brian B
Job Details: 12/07/2017
Tried to disassemble machine. Could not get tub out. Tub is fused to splines on gearcase shaft. Will need to order inner and outer basket and filter plate also.. per GS. Ok to order. Please try to r/s Cust for tues as he has been without washer for 3 weeks. 2 hrs for return visit. ; ordrng 1 W10324648 (tub-outer) and 1 W10324650 (basket) and 2 WP8533928 (SCREW)s and 1 WPW10215093 (FILTER PLATE), schdld next appmnt for 12/12 TUE !
We serviced a
253.24082100 KENMORE
Model FREEZER
Near Madison, OH 44057
Corina B
Job Details: 12/07/2017
CC that the fz is not freezing. Unit was unplugged when arriving. Plugged unit checked the wattage pulling 13.84w. Locked rotor is 14.5w. Checked with the jumper box compressor would not start. Compressor has a locked rotor. Will need a new compressor. Called GS to order part. Cust does not want to repair
We serviced a
WHIRLPOOL WALL OVEN COMBO
Model GBD309PVS02
Near Bay Village, OH 44140
Brian B
Job Details: 12/07/2017
Cust said lower oven would not go above 160. Upper oven was working. Tested lower oven. Heated to 350. Bake and broil element are both working. Checked calibration on both ovens. Optest ok. Advised Cust that sc is good for 30 days , so if problem returns, to call office. ; , Job Cmpltd,
We serviced a
KITCHENAID RANGE
Model KFGD500ESS03
Near Bay Village, OH 44140
Brian B
Job Details: 12/07/2017
CC that lower oven did not shut off.. tested oven, does not shut off. Turned off on control. Ignitor and valve still open. Checked voltage on p1-4 out of control. Still had 120v out of control.. called TL, Robert, 7720744531.. he said to replace control and gas valve. Office to order parts and ship to cust work because thieves have been stealing packages. 825 Leona st. Elyria, 44035. R/ s for tues . ;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW00
Near Westlake, OH 44145
Brian B
Job Details: 12/07/2017
CC of a noise ( whoosh noise ). Checked temps. 2 frz, 37, ff, Normal. Checked compressor and condenser fan. Sound is normal. Evap fan sound is normal. Cannot duplicate sound at this time, but explained to cust that these modern refrigerators will make different sounds from time to time. Adjusted rollers. Op test ok.; Job Cmpltd,
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Chardon, OH 44024
Robert A.
Job Details: 12/07/2017
Found rt ff gasket torn, needs replacedCust to let us know on r/sNo parts received ; ordrng 1 W10571956 (FF GASKET), schdld next appmnt for 12/15 FRI !,
We serviced a
GSS26C4XXY00 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland Heights, OH 44118
Chad P.
Job Details: 12/07/2017
Found auger motor open and ff section around 33f. Found Thermistor out of range. Needs auger and Thermistor replaced. ; ordrng 1 W10316760 (thermistor) and 1 WP2323603 (MOTOR)
We serviced a
MDBH965AWB0 MAYTAG
Model DISHWASHER
Near University Heights, OH 44118
Chad P.
Job Details: 12/07/2017
Found locking tabs on console broke and handle assy broke. Needs both replaced. Cust needs afternoon for install please. ; ordrng 1 6-919836 (panel-con, BLK) and 1 WPW10130695 (HANDLE ASSY)
We serviced a
FFTR1821QS0 FRIGIDAIRE
Model REFRIGERATOR
Near Perry, OH 44081
Corina B
Job Details: 12/07/2017
CC that the ff is not cooling. Ff 39 fz 4.2. Working as designed. Optest ok. ; Job Cmpltd
We serviced a
MVWB765FW1 MAYTAG
Model WASHER
Near Elyria, OH 44035
Paul H.
Job Details: 12/07/2017
Suspension is damaged, needs replaced; ordrng 1 W11027215 (DAMPER SET)
We serviced a
KMHS120ESS2 KITCHENAID
Model MICROWAVE
Near Highland Heights, OH 44143
Dan H
Job Details: 12/07/2017
Installed new cams and switches, op test good. ; Job Cmpltd
We serviced a
WTW4816FW1 WHIRLPOOL
Model WASHER
Near Elyria, OH 44035
Paul H.
Job Details: 12/07/2017
Got lid to open, ran test cycle to verify proper operation of latch, tested fine, went through test all the way, unlocked at end.; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW1
Near Chagrin Falls, OH 44023
Tim G.
Job Details: 12/07/2017
Complaint that the unit wouldn’t spin out the clothing. Checked units errors and found a stored F8E1 long/no fill error. Customer doesn’t have a drain hose to the unit to test due cracked and leaking and tech advised he would not install a aftermarket hose to the unit. Checked unit and found the hot side of the valve not opening causing the issue. Unit needs valve and hose. ; ordrng 1 W10826733 (hose) and 1 W11038711 (VALVE), schdld next appmnt for 12/15 FRI !,
We serviced a
WHIRLPOOL DRYER
Model WED5560SQ0
Near Solon, OH 44139
Tim G.
Job Details: 12/07/2017
Complaint that the unit will not start. Checked and found all thermal devices, timer, and power down to motor and found good. Found the failure in the motor. Cust has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semi­rigid metal hose to prevent fire hazard. Customer stated that she heard the motor running when Tech was working on the unit. Tech advised the customer that the motor was not running at all. Tech pressed the PTS switch several times and found no results but once and found unit to run. Tech tried to start unit again and it wouldn’t. Tech unplugged the motor harness and showed customer meter reading of 0vac before pressing the PTS switch. Tech pressed the PTS switch and showed customer that 120vac was now at the motor and it would start after reconnecting the harness. Left as estimate. ;, Job CmplTD
We serviced a
KITCHENAID REFRIGERATOR
Model KSF26C6XYY00
Near Auburn Township, OH 44023
Robert A.
Job Details: 12/07/2017
Ff 55, frz 25, Found no frost on ff evap, lottle at cap tube of frz evap, ran test 4, No change, needs ff evap and comp,Parts under 120 mon warr; ordrng 1 WPW10466675 (COMP KIT) and 1 WPW10643261 (FF EVAP), , schdld next appmnt for 12/15 FRI ! [****],
We serviced a
GTWN4250D1WS GE
Model WASHER
Near Painesville, OH 44077
Corina B
Job Details: 12/07/2017
CC that the water fills to the top does not matter what setting you are on. Ran a normal cycle on each load size, water stopped each time. Ran a drain and spin. Optest ok. ; Job Cmpltd
We serviced a
KEBS208SWH04 KITCHENAID
Model RANGE
Near Cleveland Heights, OH 44118
Dan H
Job Details: 12/07/2017
Customer complaint that upper oven is not working and control panel is flashing wierd lights, started upper oven on bake for 400 degrees, unit heated up to 400 degrees, started lower oven on bake for 400 degrees, lower oven heated up to 400 degrees, unable to duplicate the problem, unit is operating as designed ; Job Cmpltd
We serviced a
KSRV22FVBL02 KITCHENAID
Model REFRIGERATOR
Near Brooklyn, OH 44144
Chad P.
Job Details: 12/07/2017
Found triac on starter failed and powering start and run windings at the same time. Compressor extremely hot. Cool comp and replaced starter. Op test no good. Comp is seized. Needs compressor replaced. Cfc job. Big job. 3 job count. ; ordrng 1 W10233961 (compressor, KIT), used 1 8201786 (STARTER) from stock,
We serviced a
WRX735SDBM03 WHIRLPOOL
Model REFRIGERATOR
Near Parma Heights, OH 44130
Chad P.
Job Details: 12/07/2017
Found cooling turned off to unit. Turned cooling on. Unit started to cool. Emptied ice bin so it doesnt freeze and jam. Op test ok. ; Job Cmpltd
We serviced a
WRS322FDAW04 WHIRLPOOL
Model REFRIGERATOR
Near Parma, OH 44134
Chad P.
Job Details: 12/07/2017
Found compression fitting on supply line loose. Tightened. Leak stopped. How ever water supply to unit is extremely slow. Shut off has failed. Advised on replacing shut off to unit. Any issues after please contact wpl back for service. ; Job Cmpltd,
We serviced a
KRMF706ESS01 KITCHENAID
Model REFRIGERATOR
Near North Ridgeville, OH 44039
Paul H.
Job Details: 12/07/2017
Replaced all doors and separator, ice door has good seal, doors are free from defects, op test ok.; Job Cmpltd,
We serviced a
WRX735SDBM00 WHIRLPOOL
Model REFRIGERATOR
Near East Cleveland, OH 44112
Dan H
Job Details: 12/07/2017
Customer complaint that ice maker is not working, found water line not connected, advised customer to have water line connected, unit is operating as designed ; Job Cmpltd
We serviced a
KDFE104DBL4 KITCHENAID
Model DISHWASHER
Near WILOUGHBY HLS, OH 44094
Corina B
Job Details: 12/07/2017
CC that there is soap residue in the tub and not rinsing the dishes. Advised cust to run the hot water in the sink before running the dw, found the filter not cleaned. Cleaned filter and advised cust to clean the filter once a month and to run dishwasher magic every 3 months. Raised the drain hose above the sink. Ran diag no codes. Optest ok. ; Job Cmpltd
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDH2
Near Aurora, OH 44202
Tim G.
Job Details: 12/07/2017
Cc seal of disp pulled out, replaced disp, ran diagnostic cycle, op test ok; used 1 W10861000 (DISPENSER-DISHWASHER) from stock, Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Cleveland, OH 44139
Tim G.
Job Details: 12/07/2017
Complaint that the unit is damaging clothing and is not filling correctly when deep fill is selected. Checked unit for errors and found none stored. Tested the unit on a deep fill and found the normal water level as it would be on a normal cycle. Ran a diagnostics and recal cycle, tested again on bedding and deep fill, op test good. Found the control needing reset. ; Job Cmpltd,
We serviced a
AMANA RANGE
Model AGR6603SFW0
Near Maple Heights, OH 44137
Tim G.
Job Details: 12/07/2017
Complaint that the unit is leaking gas. Customer had gas company out and they discover a leak in the unit at the valve and red tagged the unit and disconnected the gas line. Tech reconnected the line and checked for a leak using a gas leak solution. Tech found the unit leaking at the valve (see pic). Unit will need a gas valve and now according to the factory service whirlpool training held 12/06/17 the gas line will also have to be replaced. Ordering valve and line. Tech disconnected unit from gas as it was when he arrived and capped the home supply. ; ordrng 1 30-48KITRC (connector GAS SUPPLY LINE) and 1 WPW10602001 (valve-gas), schdld next appmnt for 12/14 THU !, saved tckt [SdLink\301444a.png], saved
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS25FKSS02
Near WARRENSVL HTS, OH 44122
Tim G.
Job Details: 12/07/2017
Complaint that the unit is not making ice. Checked and found the units fill tube with ice in it and the customer stated that they cleared the fill tube a few days ago and the unit started to produce ice. Customer stated that they replaced the filter in the unit a month ago. Unit needs a new valve. Checked the ff temps and found between 38 and 32 in the lowest section. Instructed the customer on crisp usage. Looked up valve and found to be NLA. Had GS also look up part to confirm. Advised the customer of the part being NLA and let them know someone will contact in the next few days. ; ordrng 1 2199838 JOB COMPLTD
We serviced a
WTW5000DW1 WHIRLPOOL
Model WASHER
Near Sheffield Lake, OH 44054
Paul H.
Job Details: 12/07/2017
Ran diagnostics test multiple times, each time I checked under and all around the unit, no evidence of leaking, advised customer, placed leak detection paper under unit and advised customer to observe.; Job Cmpltd
We serviced a
WED8000DW3 WHIRLPOOL
Model DRYER
Near MENTOR ON THE, OH 44060
Corina B
Job Details: 12/07/2017
CC that the unit is noisy and does not start all of the time. Started unit, let it run for 10 min., no noise. Started unit several times started every time. Optest ok. ; Job Cmpltd
We serviced a
KDPE234GPS0 WHIRLPOOL
Model DISHWASHER
Near Lakewood, OH 44107
Dan H
Job Details: 12/07/2017
Customer complaint that kickplate fell off, confirmed, clips are broken, unit needs new clips; ordrng 2 WPW10503548 (retainer)s, schdld next appmnt for 12/13 WED
We serviced a
FGP305KW0 WHIRLPOOL
Model RANGE
Near Lakewood, OH 44107
Dan H
Job Details: 12/07/2017
Installed clip and ignitor, ignitor arcs, unable to fully test operation cause unit has been disconnected from gas line; Job Cmpltd
We serviced a
ZGU385NSMS22 MONOGRAM
Model DOWN DRAFT
Near Beachwood, OH 44122
Chad P.
Job Details: 12/07/2017
Speeds check good. Install checks good. Passes paper test. Venting checks good. Op test ok.
We serviced a
ZISS420NXBSS GE
Model REFRIGERATOR
Near Beachwood, OH 44122
Chad P.
Job Details: 12/07/2017
, Installed filter and trim. Advised on where trim pieces go. Op test ok. Charges reflect on down draft ticket. ; Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near North Royalton, OH 44133
Macaulay G.
Job Details: 12/07/2017
Any time that the start button is pressed, it powers off. It work ok after cycling power to unit, but started issue again within minutes. UI has stuck button. Reseated connections while powered down, but still had issue. Office to order UI.; ordrng 1 W10911040 (panel-cntl), schdld next appmnt for 12/14 THU !, saved tckt [SdLink\301411a.png], saved
We serviced a
KMHP519ESS2 KITCHENAID
Model MICROWAVE
Near Cleveland, OH 44118
Chad P.
Job Details: 12/07/2017
Found fan is running and changing speeds. Held Lbc to bottom of unit. See pic. Air can be felt escaping around upper cabinet area. Noise change on fan speed is good. Advised that operations are normal. Advised to have installed seal the venting better. Is operations are still not as desired we can get a second opinion on unit. Advised Cust they can also contact wpl with concerns. ; Job Cmpltd
We serviced a
KBSD602ESS00 KITCHENAID
Model REFRIGERATOR
Near Broadview Heights, OH 44147
Chad P.
Job Details: 12/07/2017
Found auger motor open. Needs replaced. Cust will gone and requests that part be ordered as late as possible as they are worried someone might take it. ; ordrng 1 W10271509 (motor, AUGER
We serviced a
JENN-AIR WALL OVEN
Model JJW2730WS02
Near Westlake, OH 44145
Brian B
Job Details: 12/07/2017
Checked roller rack in position 3 and 5. Does not fall. Installed brackets. Test again. Checked ok. Pulled oven using dolly. Replaced upper and lower blowers. Reinstalled. Checked ovens at 350. Op test ok. ; Job Cmpltd,
We serviced a
MHW7100DW0 MAYTAG
Model WASHER
Near WARRENSVL HTS, OH 44122
Chad P.
Job Details: 12/07/2017
Found unit stored f8e1 error code. Cleared fault and ran service test and normal wash. Op test no good. Unit not setting water level. Valves check good. Needs pressure switch replaced. ; ordrng 1 WPW10448876 (PRESSURE SWITCH),
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Ravenna, OH 44266
Robert A.
Job Details: 12/07/2017
Found striker broken, latch broken, needs botparts sent for a different unitRan diognastics, lid lock failure, over flow condition, pressure hose good, drain hose goos, needs control; ordrng 1 W10838613 (LATCH) and 1 W11096893 (STRIKER) and 1 W11116592 (CONTROL), schdld next appmnt for 12/14 THur
We serviced a
WHIRLPOOL DRYER
Model WGD49STBW2
Near Streetsboro, OH 44241
Robert A.
Job Details: 12/07/2017
Found screws missing from front panel, motor out of rear mount, corrected, replaced screws, op test ok; Job Cmpltd,
We serviced a
ROPER WASHER
Model RTW4516FW1
Near Ravenna, OH 44266
Robert A.
Job Details: 12/07/2017
Cc not working right, tried to run unit with lid open, did nothing, lid must be closed, Ran diagnostics, no water entering unit, tested valves, low cold water flow, cleaned screens, tested valves again, good flow, ran recal cycle, good, ran regular wash, unit filled and adj, ran drain and spin, good, op test ok; Job Cmpltd,
We serviced a
RGD4516FW0 ROPER
Model DRYER
Near Lorain, OH 44053
Paul H.
Job Details: 12/07/2017
Plugged in and ran unit, everything ran correctly, unable to physically check heat due to no gas hookups at store.; Job Cmpltd
We serviced a
RED4516FW0 ROPER
Model DRYER
Near Lorain, OH 44053
Paul H.
Job Details: 12/07/2017
Unit was missing screws on terminal block, replaced from t/s, Plugged in unit and ran a timed high heat cycle, heats to appropriate temperature, cycled on and off correctly, op test ok.; used 1 279320 (BLOCK-TERM) from stock, Job Cmpltd,
We serviced a
WRF535SMBM00 WHIRLPOOL
Model REFRIGERATOR
Near Lorain, OH 44053
Paul H.
Job Details: 12/07/2017
Unit had been plugged in and running when I arrived, seals are sealing fine, no evidence of excess moisture in unit, op test ok.; Job Cmpltd
We serviced a
MVWC200XW2 MAYTAG
Model WASHER
Near Amherst, OH 44001
Paul H.
Job Details: 12/07/2017
Suspension has failed, due to failure tub ring has cracked will need replaced as well; ordrng 1 W10780048 (suspension) and 1 WPW10215107 (ring-tub)
We serviced a
WRF535SMBM00 WHIRLPOOL
Model REFRIGERATOR
Near Amherst, OH 44001
Paul H.
Job Details: 12/07/2017
Replaced harness, came with correct thermistor (Maytag style), set temps to recommended, advised customer to give 24 hours for temps to even out.; Job Cmpltd
We serviced a
GE RANGE
Model RGB530DEP1BB
Near Nelson Township, OH 44231
Tim G.
Job Details: 12/07/2017
Tested connections with bubbles, found leak at regulator, needs gas line and regulator Cust to replace; ordrng 1 30-48KITRC (GAS LINE39.13) and 1 WB19K10044 (VALVE121.21), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, job compltd
We serviced a
WMH53520CS6 WHIRLPOOL
Model MICROWAVE
Near Amherst, OH 44001
Paul H.
Job Details: 12/07/2017
Replaced door interlocks, opened and closed door multiple times, light inside cycled appropriately, heated a mug of water, appropriate heating, tested fine.; Job Cmpltd
We serviced a
WHIRLPOOL COOKTOP GAS
Model CG206B
Near Bainbridge Township, OH 44023
Tim G.
Job Details: 12/07/2017
Complaint that the rf burner valve will not turn. Checked unit and confirmed that the valve is seized. Checked other burner valves and found in comparison to the rr burner that the lf and lr burners have a lot of tension to them as well indicating possible future failure. Quoted customer for 3 valves to be replaced but found that only the rt valves are available and the left no longer available. Customers vent is also put together with duct tape and the customer was advised to change to foil tape. Customer requested that unit be left as an estimate and will contact us within the next hour or two. ; Job Cmpltd,
We serviced a
MVWC415EW0 MAYTAG
Model WASHER
Near Jefferson, OH 44047
Corina B
Job Details: 12/07/2017
CC that it fills and then drains does not agitates. Ran diag. F8E1 – NO FILL, LONG FILL. Checked the water valve no there is sediment in the water valve. Will need a new water valve used part from t/s. Advised cust to buy screens to put in the hoses. Optest ok. ; used 1 WPW10683603 (VALVE INLET ASSY 7443) from stock, Job Cmpltd
We serviced a
WDF540PADW0 WHIRLPOOL
Model DISHWASHER
Near Geneva Township, OH 44041
Corina B
Job Details: 12/07/2017
Replaced the control and raised the drain hose. Optest ok.; Job Cmpltd
We serviced a
NTW4605EW0 AMANA
Model WASHER
Near Cleveland, OH 44108
Dan H
Job Details: 12/07/2017
Customer complaint that unit is not spinning, ran diagnostics found f7e5(shifter fault) and f0e2(over suds) error codes, unit shifts from agitate to spin and back, optical sensor is good, unable to duplicate the problem, unit is operating as designed ; Job Cmpltd
We serviced a
WTW7300DW0 WHIRLPOOL
Model WASHER
Near Cleveland, OH 44110
Dan H
Job Details: 12/07/2017
Customer complaint that user interface is not responding, reset connection to user interface, user interface lit up, mount broke while installing new bezel, ordering new bezel and screws; ordrng 1 W10854524 (lid bezel (wht)) and 2 WPW10273971 (screw)s, schdld next appmnt for 12/14 THU
We serviced a
WFW95HEDC0 WHIRLPOOL
Model WASHER
Near Highland Heights, OH 44143
Dan H
Job Details: 12/07/2017
Customer complaint of f5e3 error code, confirmed, door is locked, unit is flashing f5e3( door unlock) error code, tech sheet test shows lock is good, unit needs new control; ordrng 1 W11032117 (cntrl-elec), schdld next appmnt for 12/14 THU
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Bainbridge, OH 44023
Tim G.
Job Details: 12/07/2017
Complaint that the unit dryer but will not shut off in any cycle. Checked unit and found the timer not advancing. Checked in a 60min timed dry and found 120vac at the timer between connections Blk - W/Blu. Checked across contacts T-X and found closed. Found the units timer motor to be the failure. Unit needs timer. ; ordrng 1 WPW10185992 (timer), schdld next appmnt for 12/14 THU !,
We serviced a
KFID500ESS01 KITCHENAID
Model RANGE
Near Grafton, OH 44044
Paul H.
Job Details: 12/06/2017
Took picture of chip in finish, occurred when heating, bottom panel bowed up in back, caused finish to crack off in front, called Techline, spoke with Andrew, W10791627 touch up paint, SR#7720728062, said to check functionality of upper oven, if it works, use touch up point as issue is cosmetic and only covered for 30 days. Upper oven preheated properly, ordering paint; ordrng 1 W10791627 (touch-up
We serviced a
MVWB835DW1 MAYTAG
Model WASHER
Near North Ridgeville, OH 44035
Paul H.
Job Details: 12/06/2017
Ran diagnostics, f0e5 off balance, f0e3 overload, these two in conjunction have generally signified a board issue with this model, ordering; ordrng 1 W11024149 (CONTROL),
We serviced a
WEG730H0DS0 WHIRLPOOL
Model RANGE
Near Jefferson, OH 44047
Jeff M
Job Details: 12/06/2017
The units user interface is no responding. The unit has a f2e0 keypad disconnected but it’s plugged in. The unit needs a new control ; ordrng 1 W10728523 (swtch-memb)
We serviced a
WRS342FIAM02 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44120
Chad P.
Job Details: 12/06/2017
Found ice jammed up in chute and back up into ice bucket breaking the release mech. Needs bucket replaced and chute cleared. Last call of the day for install appt please. ; ordrng 1 W10803533 (BASKET ASSY )
We serviced a
GE REFRIGERATOR
Model HSS25ATHBCWW
Near Cleveland, OH 44102
Brian B
Job Details: 12/06/2017
Replaced door stop.. op test ok. Door now opening properly. ; Job Cmpltd,
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FH0
Near Strongsville, OH 44149
Macaulay G.
Job Details: 12/06/2017
Customer explained that it took over an hour to bake one sheet of cookies when it should have taken fifteen minutes. I set oven to 350 degrees. After oven reached set temperature, oven cycled on and off for over 30 minutes, as it is designed to. Could not get oven to replicate issues. Found no error codes.; Job Cmpltd,
We serviced a
WGD92HEFW0 WHIRLPOOL
Model DRYER
Near Concord Township, OH 44077
Corina B
Job Details: 12/06/2017
Replaced the drum. Optest ok. ; Job Cmpltd
We serviced a
KRFF507ESS01 KITCHENAID
Model REFRIGERATOR
Near Concord Township, OH 44077
Corina B
Job Details: 12/06/2017
Replaced the parts listed. Optest ok. ; Job Cmpltd,
We serviced a
WRF560SEYM05 WHIRLPOOL
Model REFRIGERATOR
Near Euclid, OH 44117
Dan H
Job Details: 12/06/2017
Installed new damper, op test good ; Job Cmpltd
We serviced a
KUDE48FXSS5 KITCHENAID
Model DISHWASHER
Near South Euclid, OH 44121
Dan H
Job Details: 12/06/2017
Installed new tracks and adjusters, op test good ; Job Cmpltd
We serviced a
KSSS42QKW00 WHIRLPOOL
Model REFRIGERATOR
Near Highland Heights, OH 44143
Jeff M
Job Details: 12/05/2017
The unit has a temperature of 5° in the freezer 35° in the fridge unit tested good unable to determine issue; Job Cmpltd,
We serviced a
MHW3505FW0 WHIRLPOOL
Model WASHER
Near Amherst, OH 44001
Paul H.
Job Details: 12/05/2017
Replaced main control and latch, ran diagnostic cycle, test went through fine, op test ok.; Job Cmpltd
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYM1
Near North Ridgeville, OH 44039
Macaulay G.
Job Details: 12/05/2017
Removed foreign object from drain. Ran cycle. Drains quietly now.; , Job Cmpltd,
We serviced a
HOTPOINT DRYER
Model HTDX100ED6WW
Near Elyria, OH 44035
Macaulay G.
Job Details: 12/05/2017
Took a while to start making the noise that customer had stated. Found that when it runs, it pulls air past the gasket on the door. Office to order inner door panel.; ordrng 1 WE49X22295 (front panel and inne), schdld next appmnt for 12/14 THU 8-11,
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Lakewood, OH 44107
Brian B
Job Details: 12/05/2017
Machine not heating. Replaced open thermal cutoff.. checked vent and heater, both check good. Ran test cycle. Op test ok.; used 1 279816 (CUTOFF) from stock, Job Cmpltd,
We serviced a
WHITE WESTHS DISHWASHER
Model WDB11NRDB1
Near North Olmsted, OH 44070
Brian B
Job Details: 12/05/2017
Replaced pump motor. Ran test cycle. Water leaking through heater mounting hole due to split nut. Will need to order new nuts and also one door spring is rusted out.. Will r/s for tues as this will be 4th visit and Cust will be home that day.; ordrng 2 154106202 (nut)s and 1 154430501 (spring,door), schdld next appmnt for 12/12 TUE !,
We serviced a
GENERAL ELEC WASHER
Model GTWN7450D0WW
Near Deerfield, OH 44411
Robert A.
Job Details: 12/05/2017
Ran diagnostics, no codes, reset connections, ran spin cycle, good, started quick wash, unit filled and adj, ran drain and spin, good, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Kent, OH 44240
Robert A.
Job Details: 12/05/2017
Installed high limit, op test ok; Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWB855DC0
Near Streetsboro, OH 44241
Robert A.
Job Details: 12/05/2017
Replaced control, ran test 51, good, ran test 52, good, op test ok; Job Cmpltd,
We serviced a
WTW7300DW1 WHIRLPOOL
Model WASHER
Near South Euclid, OH 44121
Dan H
Job Details: 12/05/2017
Customer complaint that unit is not filling with water, started normal wash cycle, unit did not fill, ran diagnostics found f7e5(shifter failure) error code, unit needs new gearcase, also noticed customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; schdld next appmnt for 12/13 WED
We serviced a
KUWA244PSS0 WHIRLPOOL
Model WINE COOLER
Near Concord Township, OH 44077
Corina B
Job Details: 12/05/2017
Replaced the thermostat. Unit started. Advised cust to wait 24 hrs before using. Optest ok. ; Job Cmpltd
We serviced a
MEDC300BW0 MAYTAG
Model DRYER
Near Cleveland, OH 44105
Chad P.
Job Details: 12/05/2017
Found heating element open. Replaced. Op test ok. ; used 1 279838 (ELEMENT) from stock, Job Cmpltd
We serviced a
ADB1400AGW1 WHIRLPOOL
Model DISHWASHER
Near Parma, OH 44134
Chad P.
Job Details: 12/05/2017
Found wire nut on hot wire backed off. Corrected. Op test ok. ; Job Cmpltd
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SARXXF01
Near Aurora, OH 44202
Robert A.
Job Details: 12/05/2017
Installed water valve, cycled i/m, filled, op test ok; used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING ,job compltd
We serviced a
WFG520S0AS2 WHIRLPOOL
Model RANGE
Near Willowick, OH 44095
Jeff M
Job Details: 12/05/2017
I put the unit in test mode so I cycled the bakery igniter on four times cycled the broiler igniter three times unit tested good; Job Cmpltd,
We serviced a
ARB8057CW AMANA
Model REFRIGERATOR
Near MENTOR ON THE, OH 44060
Jeff M
Job Details: 12/05/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SARXXF01
Near Aurora, OH 44202
Robert A.
Job Details: 12/05/2017
Installed water valve, cycled i/m, filled, op test ok; used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING ,job compltd
We serviced a
MVWB765FW1 MAYTAG
Model WASHER
Near Mentor, OH 44060
Corina B
Job Details: 12/05/2017
CC that there is not enough water going into the unit. Advised cust to use bedding, deep clean and extra rinse. Ran a load and the unit is working as designed. 1-2 tablespoons of detergent. Optest ok. ; Job Cmpltd
We serviced a
MGDE301YW0 MAYTAG
Model DRYER
Near Avon, OH 44011
Paul H.
Job Details: 12/05/2017
Customer stated that the unit is not drying items on the delicate setting, removed toe panel and started a delicate cycle, observed flame lighting consistently, cycled appropriately for setting, room is more than adequate sized for supply air and unit tumbles fine, customer has a rigid 90 on back of dryer, connects to semi-rigid which runs about two feet then curves into the wall, unit is upstairs, stated it 90s out to the back wall of the house, he also said had ran it straight out with no 90s and it made no difference, explained that the only issue I could see was a possibility of buildup in exhaust venting, advised cleaning should be done twice a year with a brush, customer does not like my professional opinion. Refused to sign; Job Cmpltd
We serviced a
JJW2830WS02 JENNAIRE
Model WALL OVEN
Near Westlake, OH 44145
Paul H.
Job Details: 12/05/2017
Slide rack failed even with clips in place, looked up rack, not available, discontinued, called GS, per pointer if re-work fails call phone number 1-866-697-4414, R-251BD, called, spoke with Ashley, Jenn-Air will contact customer in a few days to replace unit.; Job Cmpltd,
We serviced a
KFDD500ESS02 KITCHENAID
Model RANGE
Near Cleveland, OH 44106
Dan H
Job Details: 12/05/2017
Customer complaint that burner flames are too low and center burner is not working, center burner is not lighting, found piece of packaging material on top of burner oriface, removed, burner lights, all other burners are normal Job Cmpltd
We serviced a
WSF26C3EXB WHIRLPOOL
Model REFRIGERATOR
Near Painesville Township, OH 44077
Jeff M
Job Details: 12/05/2017
, Installed new part unit op tested good ; Job Cmpltd
We serviced a
KDFE304DBL0 KITCHENAID
Model DISHWASHER
Near Concord Township, OH 44060
Jeff M
Job Details: 12/05/2017
Customer called Whirlpool spoke with a customer representative I spoke with a customer representative customer is getting a new dishwasher. The heating element stayed on melted the sump seal causing it to leak on related to previous issue; Job Cmpltd
We serviced a
MVWX655DW1 MAYTAG
Model WASHER
Near Concord Township, OH 44077
Jeff M
Job Details: 12/05/2017
The customer was not using the machine properly I explain to her the proper way to use the machine ; Job Cmpltd
We serviced a
KBFS25EVWH0 KITCHENAID
Model REFRIGERATOR
Near Middleburg Heights, OH 44130
Chad P.
Job Details: 12/05/2017
Found unit set to 42. Temps check around 32 throughout ff section. Damper is functioning correctly. Needs Thermistor replaced. Tech installed gaskets. ; ordrng 1 12002355 (thermistor kit)
We serviced a
WTW5000DW0 WHIRLPOOL
Model WASHER
Near Parma Heights, OH 44130
Chad P.
Job Details: 12/05/2017
Found unit went out of balance and damaged tub ring and cabinet sides though has not stored out of balance fault. Also suspension is weak and there is play in the basket. Will require control, basket, tubring and suspension replaced. Cust will be calling whirlpool
We serviced a
MDE9700AYW MAYTAG
Model DRYER
Near Richmond Heights, OH 44143
Corina B
Job Details: 12/05/2017
CC that the drum is not turning. customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube, .Tried turning the drum, would not rotate. Removed the front panel. Removed the belt can not move the motor. Removed the blower housing, clear. Found the motor is seized. Will need a new motor. Called GS to order part. Cust does not want to repair
We serviced a
KEBS208SSS00 KITCHENAID
Model WALL OVEN
Near Shaker Heights, OH 44120
Dan H
Job Details: 12/05/2017
Customer complaint that upper oven us not heating, started bake for 350 degrees, oven did not heat found thermal cut off open, unit needs new thermal cut off; ordrng 1 WP8304452 (fuse-thrml), schdld next appmnt for 12/15 FR