We serviced a
KUDS30IXSS9 Kitchenaid
Model Dishwasher
Near Westlake, OH 44145
Chris H.
Job Details: 05/30/2017
Customer complaint that unit caught on fire, confirmed, unit needs a new control, ui and wiring harness, ordering parts; ordrng 1 W10871221 (harns-wire) and 1 W11035586 (CONTROL ) and 1 WPW10500175 (panel-cntl), schdld next appmnt for 6/1 THU
We serviced a
WED4815EW1 Whirlpool
Model Dryer
Near Bedford, OH 44146
Chris H.
Job Details: 05/30/2017
Customer complaint that units belt broke, confirmed complaint, found motor, replaced motor, belt and pulley from ts, now noise is present, found motor from ts is faulty which is causing the noise, needs motor and motor bracket, spoke with gs ordering parts; ordrng 1 279827 (motor!dryer) and 1 WP348780 (base), used 1 279827 (MOTOR), 1 341241 (BELT), and 1 WP691366 (PULLEY DRIVE) from stock, schdld next appmnt for 6/1
We serviced a
WRS325FDAM04 Whirlpool
Model Refrigerator
Near Bedford Heights, OH 44146
Chris H.
Job Details: 05/30/2017
Customer complaint that units led lights are not working, switched out a couple lights, op test no good, unit needs the main led light board, spoke with gs ordering part ; ordrng 1 WPW10515058 (light), schdld next appmnt for 5/31 WED !
We serviced a
WRS571CIDM01 Whirlpool
Model Refrigerator
Near Mentor, OH 44060
Chris H.
Job Details: 05/30/2017
Customer complaint that unit is not cooling, lights are on inside no ui display no fans or compressor, found loose connection to main board in back of unit, corrected connection unit started, unit began cooling, op test good; Job Cmpltd
We serviced a
KFFS20EYMS00 Kitchenaid
Model Refrigerator
Near Brook Park, OH 44142
Chris H.
Job Details: 05/30/2017
Installed new icemaker, water valve inlet tube and clamp, op trst good ; Job Cmpltd,
We serviced a
WRX988SIBM03 Whirlpool
Model Refrigerator
Near Westlake, OH 44145
Chris H.
Job Details: 05/30/2017
Customer complaint that unit is leaking water at the dispenser, unit has air in the lines adjusted connection, ran water unit is not leaking, complaint condensation is building up near the ice box, unit is clear of ice at this time, found ice bin door not connected properly causing warm air to enter icebox, removed door corrected, op test good; Job Cmpltd,
We serviced a
KDTE104EBL3 WHIRLPOOL
Model DISHWASHER
Near Olmsted Falls, OH 44138
Chad P.
Job Details: 05/30/2017
Found diverter unplugged. Connected and ran normal wash and drained unit out. Op test ok. ; Job Cmpltd,
We serviced a
ACR4503SFS0 Amana
Model Range
Near Westlake, OH 44145
Chris H.
Job Details: 05/30/2017
Installed new control, op test good, took old core for return ; Job Cmpltd,
We serviced a
WDF750SAYB1 AMANA
Model DISHWASHER
Near Olmsted Township, OH 44138
Chad P.
Job Details: 05/30/2017
Installed diverter and seal. Op test ok. ;
We serviced a
106.73832300 KENMORE
Model REFRIGERATOR
Near Geneva Township, OH 44041
Jeff M
Job Details: 05/30/2017
I found the drain in the back of the freezer frozen steamed out the drain and also added a metal strap hanging off of the heating ele into the drain hole to ensure the drain hole will not freeze again unit op tested good. I also left the fridge sitting exactly how I found it.; Job Cmpltd,
We serviced a
MGR7775WS2 MAYTAG
Model RANGE
Near Painesville Township, OH 44077
Jeff M
Job Details: 05/30/2017
The gas dryer was not light consistently I added a grounding strap readjusted the igniter also install the wiring harness update kit from truck stock unit went five times in a row consistently; used 1 WPW10701462 (HARNS-WIRE) f
We serviced a
TFX24FLB GE
Model REFRIGERATOR
Near Painesville, OH 44077
Jeff M
Job Details: 05/30/2017
Customer has noticed the fridge turning on and off regularly since she made the appointment. I checked the temperatures they were within range unit tested good
We serviced a
MVWB450WQ2 Whirlpool
Model Washer
Near Cleveland, OH 44121
Dan H
Job Details: 05/30/2017
Customer complaint of ul error code and unit is spitting out rust, found grease splatter underneath unit, bearings worn out, unit needs new bearings, motor, rotor, and rps sensor,customer does not want repair; ordrng 1 280146 (rotor) and 1 W10435302 (bearing) and 1 WPW10178988 (sensor) and 1 WPW10419333 (stator), used 1 SHIPPING (SHIPPING AND HANDLING) from stock,
We serviced a
FFBD2406NB FRIGIDAIRE
Model DISHWASHER
Near Painesville, OH 44077
Jeff M
Job Details: 05/30/2017
There is a small plastic tab that connects between the spring and hinge. I found the small plastic tab laying next to the spring I reattach the small plastic tab to the hinge and spring unit tested good; Job Cmpltd
We serviced a
KMHC319ESS KITCHENAID
Model MICROWAVE
Near Mentor, OH 44060
Jeff M
Job Details: 05/30/2017
I found the door switches bad i replace the door switches unit tested good; used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock, Job Cmpltd,
We serviced a
WED4800XQ3 Whirlpool
Model Dryer
Near Cleveland, OH 44119
Dan H
Job Details: 05/30/2017
Customer complaint that an alarm is going off on dryer, noise customer heard was cycle signal which had never been turned on before, unit is operating as designed, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; Job Cmpltd,
We serviced a
WTW5000DW1 WHIRLPOOL
Model WASHER
Near MENTOR ON THE, OH 44060
Jeff M
Job Details: 05/30/2017
I found the water valve in the back of the machine loose and leaking water I tightened the water shut off valve unit tested good explain to the customer if the shut off valve is still leaking she will need to call a plumber and have it replaced; Job Cmpltd
We serviced a
GI15NDXZS1 Whirlpool
Model Icemaker
Near Lakewood, OH 44107
Dan H
Job Details: 05/30/2017
Customer complaint that unit flooded through basement ceiling after repair, found drain hose did not line up with drain properly, corrected drain hose, op test good; Job Cmpltd,
We serviced a
MVWC200XW1 Maytag
Model Washer
Near Lakewood, OH 44107
Dan H
Job Details: 05/30/2017
Customer complaint that unit is making loud noises ran manual test cycle for heavy agitate and high speed spin, started drain pump, opened valves, no unusual noises heard, found suspension rods worn, unit needs new suspension rods, installed new suspension rods from truck stock surplus, op test good ; used 1 W10780048 (SUSP RODS) from stock, Job Cmpltd,
We serviced a
LFFH21F7HWJ Frigidaire
Model Upright chest freezer
Near Cleveland, OH 44104
Dan H
Job Details: 05/30/2017
Customer complaint of frost build up around door, found door gasket not sealing on bottom left side(see pic), use petroleum jelly and heat to pull gasket out to make contact with cabinet, door is sealing now, op test good ; Job Cmpltd,
We serviced a
LGHB2867PF7A FRIGIDAIRE
Model REFRIGERATOR
Near Amherst, OH 44001
Paul H.
Job Details: 05/30/2017
Replaced door gasket, UI, and FC Icemaker, op test ok.; Job Cmpltd
We serviced a
WFG515S0EW0 WHIRLPOOL
Model RANGE
Near Olmsted Falls, OH 44138
Paul H.
Job Details: 05/30/2017
One burner wasn't lighting well, cleaned orifice, lighting fine now, gas smell is due to DSI, is lighting properly, op test ok.; Job Cmpltd,
We serviced a
WRF532SMBW01 WHIRLPOOL
Model REFRIGERATOR
Near Wellington, OH 44090
Alice M.
Job Details: 05/30/2017
Used washers to space tracks out from liner, tested by opening and closing deli drawer multiple times, op test ok.; Job Cmpltd,
We serviced a
WET4027EW0 Whirlpool
Model Stack washer/dryer
Near Cuyahoga Heights, OH 44127
Dan H
Job Details: 05/30/2017
Customer complaint that back legs are not adjusting, rear legs are self leveling legs, ran spin cycle, no abnormal shaking, unit is operating as designed ; Job Cmpltd
We serviced a
WDF520PADM7 WHIRLPOOL
Model DISHWASHER
Near Grafton, OH 44044
Paul H.
Job Details: 05/30/2017
Ran diagnostics, washmotor is not engaging, has power, needs motor and sump; ordrng 1 W11025157 (SUMP AND MOTOR),
We serviced a
NED4655EW1 Amana
Model Dryer
Near Garfield Heights, OH 44105
Dan H
Job Details: 05/30/2017
Customer complaint that unit is not heating, confirmed, unit is not receiving correct power from supply, advised customer that they need an electrician to correct power supply, unit is operating as designed ; Job Cmpltd
We serviced a
MVWC565FW0 MAYTAG
Model WASHER
Near North Ridgeville, OH 44035
Paul H.
Job Details: 05/30/2017
Ran diagnostics, no errors logged, ran auto test, auro test proceeded fine, ran calibration, had customer start a larger load to check water level, is lower that it should be, ordering main control, ; ordrng 1 W10916229 (CNTRL-ELEC)
We serviced a
MEDC215EW1 Maytag
Model Dryer
Near Cleveland Heights, OH 44118
Dan H
Job Details: 05/30/2017
Customer complaint that unit is not heating, started normal dry cycle, unit is heating, found outside vent clogged with lint, removed, good air flow now, unit is operating as designed ; Job Cmpltd,
We serviced a
WED87HEDW1 Whirlpool
Model Dryer
Near Cleveland, OH 44112
Dan H
Job Details: 05/30/2017
ustomer complaint that unit flashes f3e1 error code, started normal dry cycle, unit ran foar a minute then displayed f3e1(exhaust thermistor open) error code, found thermistor molex plug not plugged into control board, plugged thermistor harness into board, op test good, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube, customer did not receive part; Job Cmpltd
We serviced a
KUDS35FXBL9 KITCHENAID
Model DISHWASHER
Near North Olmsted, OH 44070
Paul H.
Job Details: 05/30/2017
User interface intermittently not illuminating sani-rinse indicator, ran inquiry, UI is under part warranty,; ordrng 1 WPW10481127 (panel-cntl)
We serviced a
MH7130XEB2 WHIRLPOOL
Model HOOD
Near Lorain, OH 44053
Paul H.
Job Details: 05/30/2017
Unit is not powering up, source is good, bypassed inline fuse with circuit breaker, still not powering up, needs control for further testing, control is not available, part number 8172053;
We serviced a
RBS245PRB WHIRLPOOL
Model WALL OVEN
Near Richmond Heights, OH 44143
Jeff M
Job Details: 05/30/2017
The unit is not heating the control is sending power and the heating elements do have continuity the fuse located in the back of the machine is open needs a new fuse; ordrng 1 WP9759243 (TOD FUSE)
We serviced a
WOS92EC0AS02 WALL OVEN
Model WHIRLPOOL
Near Hambden Township, OH 44024
Jeff M
Job Details: 05/30/2017
I found the thermal fuse open I jump the fuse out unit tested good needs a new thermal fuse; ordrng 1 WPW10545255 (FUSE)
We serviced a
KRFF507ESS01 KITCHENAID
Model REFRIGERATOR
Near Concord Township, OH 44077
Jeff M
Job Details: 05/30/2017
Auger motor is receiving 120 V AC but is not rotating also there is frost located in the freezer and ice accumulation on the back of the icemaker adapter I found a service pointer W10842568 correcting this issue. The unit needs a new Auger motor and the icemaker adapter kit; ordrng 1 W10822606 (AUGER MOTOR) and 1 W10864518 (ADAPTER),
We serviced a
KRFF300ESS01 KITCHENAID
Model REFRIGERATOR
Near Brooklyn, OH 44144
Alice M.
Job Details: 05/30/2017
Installed door. Op test okay. Unable to locate drawer. Need to reorder
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS25XVMS10
Near North Ridgeville, OH 44039
Brian B
Job Details: 05/30/2017
Checked temps when first arrived. 36 ff, 6 frz... temps are good now but i/m still does not work. Checked temp in ice compartment. 25 deg.. ice fan not running.. entered diag and turned on ice fan. Fan is working. But does not run in normal operation.. Called whirl TL, JK to verify offset calibration. He said with this board going more positive on the offset will make colder. He said problem with i/m could be either i/m or high vol board. Replaced i/m from t/s.. ice fan started running and unit filled with water. Machine seems to be running properly now. Optest ok.; used 1 W10882923 (ICE MAKER ASSY) from stock, Job Cmpltd,
We serviced a
MDB8959SFZ4 MAYTAG
Model DISHWASHER
Near Brooklyn, OH 44144
Chad P.
Job Details: 05/30/2017
Found both tub plugs missing. Leveled unit. Advised cust to install when thay are received. If unit continues to leak pleAse contact wpl back for service. Also, insulation missing from behind kick plate. Cust can install all. No need to return ; ordrng 1 W10526105 (shield, INSULATION) and 2 W10795980 (PLUG)s
Near Kent, OH 44240
Tim G.
Job Details: 05/30/2017
Maytag SxS refrigerator MSD2732GRW, Customers complaint is that the unit is not cooling in both sections. Checked unit and found the lights to work but no fans or compressor rrunning. Pulled control panel cover and found the units defrost timer in the def
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW0
Near Jefferson, OH 44047
Arthur V
Job Details: 05/30/2017
Cust states unit gets to 45 min left and just continues to wash and recycle the water Called techline talked to Austin----sr#7719153875------talked to senior tech Bruce ---- Bruce said with error codes cust is getting and issue customer is experiencing issue is either improper loading or over sudsing cust did not have clean towels for me to test if she is too much soap--- cust states she is loading per our directions and not using too much soap and unit still does not work--customer appears to be loading correctly and not using too much soap---customer very unhappy with unit and wants unit exchanged or replaced---advised customer to call customer care at 1-800-253-1301. I also advised that maybe we should send a differant provider to get a second opinion---; Job Cmpltd,
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611PFCA
Near Roaming Shores, OH 44084
Arthur V
Job Details: 05/30/2017
Found ice maker over filling causing issue where cubes are trying to break apart when cycling and they cause noise and ice chards ---- reduced fill (with adjustement screw) customer to monitor. ; Job Cmpltd,
We serviced a
MAYTAG RANGE
Model MET8720DS03
Near Orwell, OH 44076
Arthur V
Job Details: 05/30/2017
Customer stated she heard a "pop" and then smelled a electrical smell. She was using right front power burner. Checked burners no issues found --- checked pigtail installation all secure and no signs of arcing or excessive heat. Removed back and checked control area including control and all the burner switches. All visual checks good Used power burner to heat a lg pot of water to boiling. No issues. Could not duplicate issue. Op test good. ; Job Cmpltd,
Near Aurora, OH 44202
Tim G.
Job Details: 05/30/2017
Whirlpool top load washer LSR7233BW2, Customers complaint is that the unit was filling at a slow drip when not in use. Checked unit and found unit not filling while not in use. Customer stated that the unit seems to be ok and that it had stopped on its ow
We serviced a
MAYTAG DRYER
Model MEDX500XW0
Near Williamsfield, OH 44093
Arthur V
Job Details: 05/30/2017
Replaced parts listed. Op test good. Let run with load. ; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM01
Near Middlefield, OH 44062
Robert A.
Job Details: 05/30/2017
Turned on unit, comp and fans running, good heat on highside, temps dropping, cust to watch, op test ok; Job Cmpltd,
Near Shalersville Township, OH 44266
Tim G.
Job Details: 05/30/2017
Maytag top load washer MVWC565FW0, Installed new drain pump. Cleared the errors, ran a recal cycle and tested, op test good.
Near Garrettsville, OH 44231
Robert A.
Job Details: 05/26/2017
WHIRLPOOL WASHER Ran diognastics sensor fault tested in manuel mode, can hear a slapping noise in spin, checked under tub, nothing, needs transCust to replace; ordrng 1 W10324649 (gearcase258.86) and 1 W10721967 (cam36.70) and 1 WPW10006355 (SHIFTER57.13), used 1 SHIPPIN
We serviced a
WDF520PADM7 WHIRLPOOL
Model DISHWASHER
Near Grafton, OH 44044
Paul H.
Job Details: 05/26/2017
, Ran diagnostics, washmotor is not engaging, has power, needs motor and sump; ordrng 1 W11025157 (SUMP AND MOTOR)
We serviced a
WHIRLPOO WASHERL
Model WTW8540BW0
Near Streetsboro, OH 44241
Robert A.
Job Details: 05/26/2017
Found bearings loud, seal leaking, installed bearing kit, ran diognastic cycle, op test ok; used 1 W10435302 (BEARING) from stock, Job Cmpltd,
We serviced a
MVWC565FW0 MAYTAG
Model WASHER
Near North Ridgeville, OH 44035
Paul H.
Job Details: 05/26/2017
Ran diagnostics, no errors logged, ran auto test, auro test proceeded fine, ran calibration, had customer start a larger load to check water level, is lower that it should be, ordering main control, ; ordrng 1 W10916229 (CNTRL-ELEC)
We serviced a
KUDS35FXBL9 KITCHENAID
Model DISHWASHER
Near North Olmsted, OH 44070
Paul H.
Job Details: 05/26/2017
User interface intermittently not illuminating sani-rinse indicator, ran inquiry, UI is under part warranty,; ordrng 1 WPW10481127 (panel-cntl)
We serviced a
MH7130XEB2 WHIRLPOOL
Model HOOD COMBO
Near Lorain, OH 44053
Paul H.
Job Details: 05/26/2017
Unit is not powering up, source is good, bypassed inline fuse with circuit breaker, still not powering up, needs control for further testing, control is not available, part number 8172053;
We serviced a
RBS245PRB WHIRLPOOL
Model WALL OVEN
Near Richmond Heights, OH 44143
Jeff M
Job Details: 05/26/2017
The unit is not heating the control is sending power and the heating elements do have continuity the fuse located in the back of the machine is open needs a new fuse; ordrng 1 WP9759243 (TOD FUSE)
We serviced a
WOS92EC0AS02 WHIRLPOOL
Model WALL OVEN
Near Hambden Township, OH 44024
Jeff M
Job Details: 05/26/2017
I found the thermal fuse open I jump the fuse out unit tested good needs a new thermal fuse; ordrng 1 WPW10545255 (FUSE)
We serviced a
KRFF507ESS01 KITCHENAID
Model REFRIGERATOR
Near Concord Township, OH 44077
Jeff M
Job Details: 05/26/2017
Auger motor is receiving 120 V AC but is not rotating also there is frost located in the freezer and ice accumulation on the back of the icemaker adapter I found a service pointer W10842568 correcting this issue. The unit needs a new Auger motor and the icemaker adapter kit; ordrng 1 W10822606 (AUGER MOTOR) and 1 W10864518 (ADAPTER),
We serviced a
KRFF300ESS01 KITCHENAID
Model REFRIGERATOR
Near Brooklyn, OH 44144
Chad P.
Job Details: 05/26/2017
Installed door. Op test okay. Unable to locate drawer. Need to reorder. She can install. We do not need to return. ; ordrng 1 WPW10397907 (PAN
We serviced a
MDB8959SFZ4 MAYTAG
Model DISHWASHER
Near Brooklyn, OH 44144
Chad P.
Job Details: 05/26/2017
Found both tub plugs missing. Leveled unit. Advised cust to install when thay are received. If unit continues to leak pleAse contact wpl back for service. Also, insulation missing from behind kick plate. Cust can install all. No need to return ; ordrng 1 W10526105 (shield, INSULATION) and 2 W10795980 (PLUG)s
We serviced a
AMANA DISHWASHER
Model ADB1300AFW0
Near Streetsboro, OH 44241
Robert A.
Job Details: 05/26/2017
Installed heater and control, ran diagnostic cycle, heater working, op test ok; Job Cmpltd,
We serviced a
MAYTAG DRYER
Model MEDX500XW0
Near Bainbridge Township, OH 44023
Robert A.
Job Details: 05/26/2017
Found idlery pulley making noise, replaced, ran unit, op test ok; used 1 279640 (PULLEY-IDLER2110) from stock, Job Cmpltd,
We serviced a
GE MICROWAVE OVEN
Model PVM1870SM3SS
Near Avon Lake, OH 44012
Brian B
Job Details: 05/26/2017
Replaced grill assembly. Tested unit. Optest ok.; Job Cmpltd,
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT21IL6JM2
Near Conneaut, OH 44030
Arthur V
Job Details: 05/26/2017
Upon arrival unit turned off--- turned on unit in defrost mode-----advanced timer unit started and started to cool---- cust states she discovered unit getting earm and after 4 hrs unit stil not running. Unit needs defrost timer. Replced timer unit started and started to cool ; used 1 W10822278 (DEFROST TIMER) from stock, Job Cmpltd
We serviced a
GE REFRIGERATOR
Model PSS26SGRCSS
Near Avon Lake, OH 44012
Brian B
Job Details: 05/26/2017
Replaced water valve.. when water was turned back on, found hairline crack in filter line from filter to valve. Also found compressor running very hot and cond fan motor barely turning. Will also need new fan motor. Office to order parts. Cust needs early appt..; ordrng 1 WR17X20860 (mwf manifold & tubes) and 1 WR60X10209 (motor dc cond fan), schdld next appmnt for 6/1 THU 8-11,
We serviced a
KITCHENAID GRILL
Model KBNU361VSS 0
Near Orange, OH 44022
Robert A.
Job Details: 05/26/2017
Found transformer recieving 120vac, no power out, unable to test any farther at this time Not no batteries in unit; ordrng 1 W10247117 (transformr91.94), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Cllctd $217.00 CC Ref # 722599791, schdld next appmnt for 6/2 FRI 12-3,
We serviced a
WOS51ES4EB00 Whirlpool
Model Range
Near Willoughby Hills, OH 44094
Corina B
Job Details: 05/26/2017
CC that the unit is burning food. Tested oven to 350*, found the oven is running hotter. Calibrated the oven. Optest ok.; Job Cmpltd,
We serviced a
MEDB850WQ0 Maytag
Model Dryer
Near Pepper Pike, OH 44124
Corina B
Job Details: 05/26/2017
Replaced the element. Vacuumed machine out. Ran a cycle. Optest ok; , Job Cmpltd
We serviced a
KBFS25ECMS00 Kitchenaid
Model Refrigerator
Near Cleveland Heights, OH 44118
Corina B
Job Details: 05/26/2017
CC will not dispense water. Found the cust has a saddle valve installed. Removed the copper water line to the unit, filled a glass took 29 seconds to fill the glass. Advised cust that the saddle valve needs to be replaced with an inline valve. The saddle valve in the basement is leaking. Took a pic of the valve. Turned water off to the unit and advised cust to have the connectors replaced for it is leaking at the unit,also. Optest ok. ; , Job Cmpltd,
We serviced a
WRF560SEYM05 Whirlpool
Model Refrigerator
Near Mentor, OH 44060
Corina B
Job Details: 05/26/2017
Replaced the parts listed. Took steamer and steamed the gasket out. Found a tear in the bottom right side of door gasket. Took pic. Optest ok. ; Job Cmpltd
We serviced a
MEDX655DW1 MAYTAG
Model DRYER
Near Cleveland, OH 44135
Chad P.
Job Details: 05/26/2017
Found l1 missing power. Reset breaker. Power came back. Advised if this keeps happeneing. To contact an electricial to correct power supply. ; Job Cmpltd,
We serviced a
MQU2057AEWM1 Maytag
Model Freezer
Near Cleveland Heights, OH 44118
Corina B
Job Details: 05/26/2017
Tapped low side. Unit out of freon. Replaced evap and heat exchanger and dye filter. Pulled vac to 30"... held.... recharge 4.2 oz freon... closed process tube. Found evap motor bearings are bad due to broken fan blade. Will need to order new evap fan motor.. r/s per cust req. please move cust up to tues if we get cancellation. Office to order part.; ordrng 1 WPE-60336-001 (MOTOR- EVAP), schdld next appmnt for 6/2 FRI 2-5
We serviced a
PYG2300AWW WHIRLPOOL
Model DRYER
Near Bay Village, OH 44140
Chad P.
Job Details: 05/26/2017
Found belt broke. Rollers and pulley check good. Replaced belt, op test ok. ; used 1 341241 (BELT)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWQ05
Near Conneaut, OH 44030
Arthur V
Job Details: 05/26/2017
Found unit ice maker jammed. Needs replaced also water valve seeping. Needs both RESCHEDULE AT CUSTOMER REQUEST ---; ordrng 1 D7824706Q (ice maker) and 1 WP2315576 (valve-inlt), schdld next appmnt for 6/5 MON !,
We serviced a
KUDE70FXSS5 Whirlpool
Model Dishwasher
Near Perry, OH 44081
Corina B
Job Details: 05/26/2017
, Found the fuse is open on the main control. Will need a new main control and adam will take care of it. ; ordrng 1 W10813313 (cntrl-elec)
We serviced a
WED8500DC1 WHIRLPOOL
Model DRYER
Near Westlake, OH 44145
Chad P.
Job Details: 05/26/2017
Found unit stored stuck key fault. Unit is running and heating correctly. Solid metal venting. Cleared fault. Likely moisture on control caused fault. Op test ok. ; Job Cmpltd,
We serviced a
WRX988SIBM00 WHIRLPOOL
Model REFRIGERATOR
Near Olmsted Township, OH 44138
Chad P.
Job Details: 05/26/2017
Found ice and frost forming on lh side of door. Cleared ice and frost and steamed and conformed gasket. Advised to monitor. Op test ok. ; Job Cmpltd
We serviced a
WTW5000DW1 Whirlpool
Model Washer
Near Cleveland, OH 44112
Chris H.
Job Details: 05/26/2017
Customer complaint that unit ps lid will not unlock, broke lid lock trying to remove, replaced lid lock from ts, op test no good unit will not cancel cycle nor enter diagnostics unit needs a new main control, spoke with gs ordering part, was unable to get pic of ms due to lid, got ms using a mirror; ordrng 1 W10915785 (CONTROL), used 1 W10838613 (LATCH) from stock, schdld next appmnt for 5/31 WED
We serviced a
KODE500ESS02 KITCHENAID
Model WALL OVEN
Near Westlake, OH 44145
Chad P.
Job Details: 05/26/2017
Ran unit on 425 up to 500 and let heat for several minutes. Fan did not make noise. Unable to duplicate. ; Job Cmpltd
We serviced a
110.23822100 Kenmore
Model Washer
Near Cleveland, OH 44106
Chris H.
Job Details: 05/26/2017
Customer complaint that unit will not spin, found lid switch faulty, jumpered out wires unit began to spin, unit needs a new lid switch, qouted customer, spoke with gs ordering part ; ordrng 1 WP3949238 (switch-lid ), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 5/31 WED 8-11,
We serviced a
WED49STBW1 WHIRLPOOL
Model DRYER
Near Strongsville, OH 44136
Chad P.
Job Details: 05/26/2017
Installed handle and reduced tension. Op test ok. ; Job Cmpltd
We serviced a
WRT311FZDW00 KITCHENAID
Model REFRIGERATOR
Near North Royalton, OH 44133
Chad P.
Job Details: 05/26/2017
Installed evap fan and defrosted evap. Op test ok.
We serviced a
KFIS29PBMS00 KITCHENAID
Model REFRIGERATOR
Near North Royalton, OH 44133
Chad P.
Job Details: 05/26/2017
Found ff temps check good. Fz around 10f. Removed kick plate. Found condenser covered. Advised on cleaning. Pulled unit and checks over machien compartment. No defects. Both evaps check good. Avised to monitor for the next 24 hrs. If cooling issues remain please contact us back for service.
We serviced a
LEQ9858PW1 WHIRLPOOL
Model DRYER
Near Painesville Township, OH 44077
Jeff M
Job Details: 05/26/2017
The unti was unpluged. I pluged the unit in unit op tested good
We serviced a
WRT311FZDW00 WHIRLPOOL
Model REFRIGERATOR
Near Concord Township, OH 44060
Jeff M
Job Details: 05/26/2017
I could not find any issues with the seals or the cabinet I did apply a thin coating of Vaseline around all the seals to ensure a better seal to the cabinet unit tested good; Job Cmpltd,
We serviced a
MAV6458AWW WHIRLPOOL
Model WASHER
Near Chesterland, OH 44026
Jeff M
Job Details: 05/26/2017
The unti op tested good. Most likely what occurred as the customer had an uneven load inside the washing machine I inspected the suspension put the unit in a high-speed spin unit tested good; Job Cmpltd
We serviced a
KRFC704FBS00 KITCHENAID
Model REFRIGERATOR
Near Aurora, OH 44202
Jeff M
Job Details: 05/26/2017
Installed new part unit op tested good ; Job Cmpltd
We serviced a
MVWX655DW1 MAYTAG
Model WASHER
Near Lorain, OH 44053
Paul H.
Job Details: 05/26/2017
Unit was unplugged, plugged in, in flood mode, allowed for ten minute timeout, ran diagnostics, no errors, ran a test cycle and a calibration cycle, supply pressure is good, advised customer on flood mode, how it works and what triggers it, op test ok.; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WTW6600SW1
Near Cleveland, OH 44139
Robert A.
Job Details: 05/26/2017
Complaint, lid falls down, top rusted, found hinges broken, top rusted out where lid pin goes in, screw broke unable to remove lid, needs top asm, ran diognostic cycle, f51, basket spins free, needs sensor, ran drain and spin, bearings loud, checked under unit, not leaking ; ordrng 1 W10183157 (kit RPS) and 1 W10816014 (LID) and 1 WP8563962 (HINGE) and 1 WP8563963 (HINGE) and 1 WP8563965 (HINGE PIN) and 1 WP8565314 (TOP) and 1 WP8572974 (HINGE PIN) and 4 WPW10078270 (HINGE SCREW)s and 1 w10435302 (bearing), schdld next appmnt for 5/31 WED ! [***],
We serviced a
WTW4900BW0 WHIRLPOOL
Model WASHER
Near Lorain, OH 44053
Paul H.
Job Details: 05/26/2017
Ran diagnostics, f9e1 long drain, f0e2 oversudsing, cleared and ran auto test, went through everything fine, drained fine, drain hose is installed properly and unit spins fine, cc is clothing coming out wet, discussed loading and detergent use, recalibrated and suggested a cleaning cycle, op test ok; Job Cmpltd
We serviced a
MVWX700XL2 MAYTAG
Model WASHER
Near Wellington, OH 44090
Paul H.
Job Details: 05/26/2017
Unit has bearing noise in spin, needs gearcase, quoted gear case W10806333
We serviced a
KSSC48QVS02 Kitchenaid
Model Refrigerator
Near Beachwood, OH 44122
Chris H.
Job Details: 05/26/2017
Customer complaint that unit has frost near ice bucket and the auger rod is not sitting correct, found ice door flap not closing all the way which let water run down auger motor and cover insert that rod sits inside, cleared out with steam, had to remove entire door skin,unit is now dispensing, unit needs a new icemaker motor, intalled flap from icedoor kit claming from ts, spoke with gs ordering part ; ordrng 1 WPW10546285 (motor), used 1 8201756 (ICE DOOR KIT) from stock, schdld next appmnt for 6/5 MON
We serviced a
GNE26GMDFES GE
Model Refrigerator
Near Mentor, OH 44060
Chris H.
Job Details: 05/26/2017
Customer complaint that units ff section is not cooling, ff temp at 60 but is at 33 near bottom, ff evap fan is not running, installed new ff evap fan from truck surplus, op test good ; Job Cmpltd,
We serviced a
WFW72HEDW0 Whirlpool
Model Washer
Near University Heights, OH 44118
Chris H.
Job Details: 05/26/2017
Customer complaint that unit will not start, unit is in a continuous drain cycle,, cancelled cycle removed clothing, ran diagnostics found f3e1error code, cleared code started svc cycle, unit has a ton of suds inside, instarcucted customer on detergent bottle proper amount of soap, also instructed her to clean washer with affreash, no further issues discovered, unit is operating as designed; Job Cmpltd
We serviced a
WED4815EW1 Whirlpool
Model Dryer
Near Cleveland Heights, OH 44121
Chris H.
Job Details: 05/26/2017
, Customer complaint that units door is very hard to get shut, confirmed complaint, removed door, adjusted catch, door is closing properly now, op test good ; Job Cmpltd
We serviced a
KDTM354DSS0 Kitchenaid
Model Dishwasher
Near Beachwood, OH 44122
Chris H.
Job Details: 05/26/2017
Installed new diverter valve grommet, no leaks detected, op test good
We serviced a
GTH21GBEBWW GE
Model Refrigerator
Near Lyndhurst, OH 44124
Chris H.
Job Details: 05/26/2017
Customer complaint that unit is noisy, noise is coming from evap motor, replaced evap motor from ts, op test good ; used 1 12002744 (EVAP MOTOR) from stock, Job Cmpltd
We serviced a
MAV208DAWW Maytag
Model Washer
Near Cleveland, OH 44112
Chris H.
Job Details: 05/26/2017
Installed new parts unit is spinning and draining, op test good ; Job Cmpltd
We serviced a
362.75321002 Kenmore
Model Range
Near Cleveland, OH 44119
Chris H.
Job Details: 05/26/2017
Customer complaint that unit is not heating at correct temps, temp probe reading within normal range, found bake ignitor pulling less then 3 amps, unit needs a new bake ignitor, qouted customer, installed new ignitor, op test good ; used 1 12400035 (IGNITOR) from stock, , Job Cmpltd
We serviced a
WED49STBW1 Whirlpool
Model Dryer
Near Mentor, OH 44060
Jessica Shreve
Job Details: 05/26/2017
Customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube, installed new drum, op test good ; Job Cmpltd
We serviced a
FAFW3801LW3 Frigidare
Model Washer
Near Euclid, OH 44119
Dan H
Job Details: 05/26/2017
Installed new control, op test good ; Job Cmpltd,
We serviced a
WDF520PADM7 Whirlpool
Model Dishwasher
Near Cleveland, OH 44102
Dan H
Job Details: 05/26/2017
Customer complaint that unit is not drying, ran diagnostics, no error codes shown, unit completed test cycle, no error codes shown after test cycle, heater is working, unit is operating as designed ; Job Cmpltd
We serviced a
MDBH955AWS Maytag
Model Dishwasher
Near Bay Village, OH 44140
Dan H
Job Details: 05/26/2017
Installed new latch/handle assembly, op test good ; Job Cmpltd
We serviced a
GI15NDXZS1 Whirlpool
Model Icemaker
Near Lakewood, OH 44107
Dan H
Job Details: 05/26/2017
Installed new water valve, op test good ; Job Cmpltd