We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJB
Near Kent, OH 44240
Brian M
Job Details: 01/14/2022
Cc freezer is not working Found unit in garage Advised customer that unit will shut down and not cool when outside temp is colder than 60 degrees Advised to move inside
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Avon, OH 44011
Angel
Job Details: 01/14/2022
"Cc that unit is not heating. Ran diagnostics and found error code F4E3 motor not running and F7E1 no heat. Ohmed out heater and had 13ohms which is good ran. Test cycle and wash pump will not run checked for the heater and heater is working. Will need wash pump. Gave customer estimate stated that they will be shopping for a new one. Opt test ok charged service call.; ordrng 1 W11087376 (Sump pump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW87HEDW0
Near Cleveland, OH 44105
Gabriel P
Job Details: 01/14/2022
When power turn on console start to sing and going crazy ordering ; ordrng 1 WPW10750477 (Panel)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWWH2
Near Brooklyn, OH 44144
David R
Job Details: 01/14/2022
"Cc unit had water coming out over floor. Found icemaker is making clicking noise and double filling causing water to leak under. Gave estimate for repair. No parts being ordered at this time. ; ordrng 1 D7824706Q (Icemaker) and 1 WPD7813010 (Harness), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Parma Heights, OH 44130
Marie V
Job Details: 01/14/2022
"Took POP. CC that the u it stopped cooling on the freezer but fresh food works good. Confirmed. Unit is on a garage, this u it only works on environment that is controlled between 110* and 55*, it will work good. Bellow or higher it will trick the system. Advice cust to put unit in the basement or somewhere else but the garage on the winter time. Unit is working as designed, op test ok."
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Solon, OH 44139
Brian M
Job Details: 01/14/2022
Cc of noise Found idler pulley damaged Replaced using truck stock OP Test Ok ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Amherst, OH 44001
Angel
Job Details: 01/14/2022
Cc that unit was mot draining. Before testing unit i tried to drain water but nothing had to drain water out checked drain hose disconnected drain pump and made sure there was nothing obstructing it tub on bottom looks like it has some build up but is not clogging the hole. Reinstalled everything ran a auto test and opt test ng will need drain pump replaced could here it trying to run but will not drain water. Had to drain water out again replaced drain pump from truck stock tested. Opt test ok.; used 1 W10876600 (PUMP-WATER) from stock
We serviced a
AMANA DRYER
Model NED4655EW1
Near Parma, OH 44129
Gabriel P
Job Details: 01/14/2022
Found blower housing damage took pictures ; ordrng 1 WP8577230 (Blower housing) and 1 WP694089 (Blower)
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Brooklyn, OH 44144
David R
Job Details: 01/14/2022
"Blower wheel is good, tested and found change stuck in baffles, removed, tested. Good. No noise, op test ok"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Solon, OH 44139
Brian M
Job Details: 01/14/2022
Installed belt and motor Ran auto test and calibration test OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Amherst, OH 44001
Angel
Job Details: 01/14/2022
Cc that unit started making grinding sound and light kept flashing so they unplugged it. Plugged unit back in and found unit in a flood mode cancelled it out ran diagnostics and had no error codes checked pressure hose and blew through it and could hear the air come out the tub fine. Looked underneath washer and looked good. So i ran a calibration and a auto test and passed explained to customer since she uses about 2 pods it could of been suds that caused issue going into the pressure hose. Explained 1 pod is enough to wash her clothes. Opt test ok.
We serviced a
WHIRLPOOL DRYER
Model WED8500DC3
Near North Ridgeville, OH 44039
Marie V
Job Details: 01/14/2022
"Replaced control, tested unit. Started drying. Advice cust to replace foil vent for rigid metal or flexible metal vent. Brought core for return. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Brook Park, OH 44142
Gabriel P
Job Details: 01/14/2022
"Found f5e2 lid lock wont lock is faulty replace from t/s opt test ok ; used 1 W10810403 (LID LATCH), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
MAYTAG DRYER
Model MGDC465HW1
Near Mayfield Heights, OH 44124
Manny
Job Details: 01/14/2022
"Cc unit not drying properly, stated that that unit was replaced, ran cycle, unit is heating and has good air flow no issues found at this time, advise customer to avoid mix loads as small items will dry faster and sensor will see small items dry and stop the heating, unit is working as designed, opt test ok"
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ1
Near Willoughby, OH 44094
Jason N
Job Details: 01/14/2022
"Cc unit oven not working Customer stated unit display controls are not working for oven. Found unit in demo mode. Could not exit demo mode, display is not functioning correctly. Power cycled unit, display still no responding correctly. Unit needs console. Customer want to talk to WP first to see if they will exchange unit before we order parts. ; ordrng 1 W11335274 (Console)"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS0
Near Waite Hill, OH 44094
Jason N
Job Details: 01/14/2022
"Cc unit LF burner not igniting properly Customer stated LF burner will not light sometimes and flames on burner look different. Tested burners. Flame of RF burner is odd. Found LF and RF burner caps switched. Flames look proper. Found spark on LF burner is sparking off to the side of the burner head. Cleaned electrode. Sparking to top of burner head now, ignition test good."
We serviced a
MAYTAG OTR MICROWAVE
Model MMV4205BAW
Near Chagrin Falls, OH 44022
Jason N
Job Details: 01/14/2022
"Cc unit fan keeps running Customer stated unit fan kept running so she unplugged the unit. Plugged in unit, found magnetron powered up immediately. Power relay stuck on control board. Unit needs control board. Part(WPW10127098) is NLA. Called WP techline to document, Robert, confirmed part is NLA. Spoke to safety dept. verified techline notes. Advised customer can call WP safety if any questions."
We serviced a
KITCHENAID DISHWASHER
Model KUDI01ILBS1
Near Pepper Pike, OH 44124
Jason N
Job Details: 01/14/2022
"Cc unit leakingStarted wash cycle, observed unit. Found leak starting under unit, leaking from right side element terminal post. Terminal is corroded and gasket is deteriorated. Unit needs heater element replaced. ; ordrng 1 W10518394 (Element)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near Mayfield Heights, OH 44124
Jason N
Job Details: 01/14/2022
"Cc unit doors not sealing Found ff door gasket pulled away from door, unable to reseat. Installed new ff door gasket, ensured good seal to cabinet. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Mentor, OH 44060
Dan H
Job Details: 01/14/2022
"Customer complaint of grinding noise occasionally and when door is opened , found ice maker turned on and not connected to water, turned ice maker off, found no grease in door pin , greased door pin, op test good"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Mentor, OH 44060
Dan H
Job Details: 01/14/2022
"Customer complaint of grinding noise, confirmed, found kick plate installed backwards, corrected, op test good"
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Painesville, OH 44077
Dan H
Job Details: 01/14/2022
"Customer complaint of long dry times and check vent warning comes on frequently, Customer started normal dry cycle, unit did flash check vent warning, found lint build up on blower wheel, cleared, warning still showed up, disconnected vent from unit and started cycle, unit completed cycle with no warning, unit is operating as designed , advised customer to have venting system cleaned"
We serviced a
MAYTAG DRYER
Model MGD6230RHW0
Near Painesville, OH 44077
Corina B
Job Details: 01/14/2022
"CC that the dryer turns on and the stops. Confirmed. Jumped the door switch out, dryer kept running. Will need a door switch and ui; ordrng 1 W11413566 (Ui) and 1 W11551763 (Door switch)"
We serviced a
JENN-AIR RANGE
Model JES9800AAQ
Near Painesville, OH 44077
Dan H
Job Details: 01/14/2022
"Customer complaint that oven is not heating, downdraft does not work and oven light is not working, oven light is working, downdraft fan is working, started bake for 350 degrees, oven heated up, unable to duplicate the problem , unit is operating as designed"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Painesville, OH 44077
Dan H
Job Details: 01/14/2022
"Customer complaint of squealing noise, confirmed, Noise is coming from in the gearcase, unit needs new gearcase; ordrng 1 W11454734 (Gearcase)"
We serviced a
GE WALL OVEN
Model JT5500EJ3ES
Near Mentor, OH 44060
Corina B
Job Details: 01/14/2022
Replaced the lower fan. Heated oven to 350*. Opt test ok
We serviced a
FRIGIDAIRE DRYER
Model GLGR341AS1
Near Geneva, OH 44041
Dan H
Job Details: 01/14/2022
"Customer complaint of loud squealing noise, confirmed, rear bearings need replaced, customer wants belt replaced also ; ordrng 1 5303281153 (Bearing kit) and 1 134503600 (Belt), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHV0
Near Madison, OH 44057
Dan H
Job Details: 01/14/2022
"Customer complaint that unit is not cleaning dishes, ran diagnostics, no error codes found, ran test cycle with glasses upright in racks, incoming water temperature at 89 degrees, glasses filled, noticed lower mechanical spray arm is not moving , unit needs new sump assembly , customer does not want repair ; ordrng 1 W11087376 (Sump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DBL WALL OVEN
Model KEBS207BSS00
Near Cleveland, OH 44124
Corina B
Job Details: 01/14/2022
Replaced the ui and control. Brought core back for return heated both ovens to 375*. Made chocolate chip cookies. Opt test ok
We serviced a
WHIRLPOOL DRYER ELE
Model WED4800XQ3
Near Euclid, OH 44132
Manny
Job Details: 01/14/2022
"Cc unit making loud noise like motor is bad, removed back cover and blower wheel housing and found multiple pencils in the blower wheel causing the noise . Removed pencils ran normal cycle not noise. Opt test ok"
We serviced a
KITCHENAID DISHWASHER
Model KUDM25SHWH1
Near South Euclid, OH 44121
Manny
Job Details: 01/14/2022
"Cc unit not starting, unit is receiving 124V to control but not power from control to UI, unit will need main control and UI, parts are discontinued"
We serviced a
WHIRLPOOL WASHER
Model WTW8500BW0
Near Euclid, OH 44132
Corina B
Job Details: 01/14/2022
When removing the basket the tub ring cracked. Basket was seized used my car jack with a 2x4 to lift the basket up. Called BJ. ; ordrng 1 W10549509 (Basket)
We serviced a
JENN-AIR RANGE
Model JDS8850CDS02
Near University Heights, OH 44118
Manny
Job Details: 01/14/2022
"Replaced surface igniter, opt test ok"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Kipton, OH 44049
David R
Job Details: 01/14/2022
Cc unit wont drain. Drain pump kicking on but not moving. Nothing stuck. Ordering drain pump and also need to take basket out to clean underneath if anything is down there.; ordrng 1 W10919003 (Drain pump)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Seven Hills, OH 44131
Marie V
Job Details: 01/13/2022
"Cc that the unit is leaking. Confirmed, found unit leaking from heater. Parts and labor are covered by whirlpool. ; ordrng 1 W11537778 (Heater)"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC3
Near Avon, OH 44011
Angel
Job Details: 01/13/2022
Cc that unit was leaking in front. Verified and found bellow on the bottom edge torn. Will need bellow replaced. Ordering part.; ordrng 1 W11384425 (Bellow)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Perry, OH 44081
Dan H
Job Details: 01/13/2022
"Installed new control and user interface, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Painesville, OH 44077
Brian M
Job Details: 01/13/2022
Cc no ice Found supply line to have no water Checked basement and connections no flow at filter in house Needs home filter system checked
We serviced a
WHIRLPOOL DRYER
Model WED5200VQ1
Near South Euclid, OH 44121
Brian M
Job Details: 01/13/2022
Installed timer OP Test Ok
We serviced a
JENN-AIR RANGE
Model JGS1450DP0
Near Eastlake, OH 44095
Corina B
Job Details: 01/13/2022
CC that fault code f9e0 and f1e1 comes up. Confirmed. F9e0 miswired f1e1 no error code. Checked the wires found a connection that was loose. Cleared codes. Heated oven to 200*. . Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Eastlake, OH 44095
Corina B
Job Details: 01/13/2022
CC that the unit drawer is not sliding out. Confirmed. Used the cooking on the drawer still not sliding. Will need a drawer and slide. ; ordrng 1 W11162448 (Pan) and 1 W11371713 (Slide)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Warrensville Heights, OH 44128
Jason N
Job Details: 01/13/2022
"Cc unit not drying properly Customer stated loads will take 4 times through to dry completely. Ran dryer op test, good heat. Pulled venting off wall inlet, lint started blowing everywhere. Venting through complex is clogged. Snapped pic. Unable to check vent outlet due to this being a complex. Advised customer to contact complex management or vent service company to have venting inspected/cleaned."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Columbia Station, OH 44028
Gabriel P
Job Details: 01/13/2022
"Replace heater,opt test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Sheffield, OH 44054
Angel
Job Details: 01/13/2022
Cc that unit is not draining. Found water in bottom of unit tried to drain but wouldnt had to use shop vac to empty out unit. Took out unit and checked drain pump and found that the spring on the impellers was bad replaced with new drain pump tested unit and started draining as should. Opt test ok.
We serviced a
FRIGIDAIRE RANGE
Model PLES399ECH
Near Strongsville, OH 44149
Gabriel P
Job Details: 01/13/2022
"Knob control broke off from wearing tare ordering ; ordrng 1 316441801 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near North Royalton, OH 44133
Gabriel P
Job Details: 01/13/2022
Found ice maker turn off correct issue also customer still wants the icemaker that was order for just incase it doesnt work
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Elyria, OH 44035
David R
Job Details: 01/13/2022
"Cc unit FF freezing times. Took temp. 33 throughout. Found damper by icemaker isnt shutting all the way, letting cold air constantly. Order damper and FF thermistor as well to be replaced. Thermistor is on harness, will have to cut and splice wires ; ordrng 1 W11334745 (Evap harness)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2325TS0
Near Solon, OH 44139
Manny
Job Details: 01/13/2022
"Cc unit is over cold again, took temps and FC -35 degrees and RC is 40, compressor will not shut off. Unit needs thermistor harness main control and freezer gasket ; ordrng 1 808602602 (Evap harness) and 1 241786012 (Door gasket) and 1 A01078804 (Control) and 1 242278801 (Thermistor harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Mentor, OH 44060
Dan H
Job Details: 01/13/2022
"Customer complaint that unit will run for 8 minutes then flash h20, started normal wash cycle, unit filled and began washing, stared flashing h20 after about ten minutes, ran diagnostics found f8e1(no water,tap is closed) error code , installed new fill valve, op test good"
We serviced a
GE WASHER
Model GFW850SSN0WW
Near Cleveland, OH 44124
Jason N
Job Details: 01/13/2022
"Cc unit makes squealing noise while filling and also knocks when shut offConfirmed when cold water side of valve opens, valve squeals. Pulled water line and checked pressure into unit. Cold water pressure excessively high. Closed valve down by half and retested, no abnormal sound heard and water hammer greatly reduced. Unit still fills sufficiently with water. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near University Heights, OH 44118
Jason N
Job Details: 01/13/2022
"Cc unit not cooling Customer stated unit slowly start getting warm in both compartments, now not cooling at all. Customer has unit unplugged. Plugged in unit, watched for frost on evaporator. No frost starting on evaporator, low/no refrigerant charge. Unit has refrigerant leak, will need sealed system repair. Parts and labor covered for 60mo. ; ordrng 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor) and 1 W10843121 (Filter drier)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Avon Lake, OH 44012
Angel
Job Details: 01/13/2022
Cc that unit was leaking. Verified and found line on back to the inlet valve leaking cut line and used a 1/4 inch connector tested unit again no leaks. Opt test ok.
We serviced a
KITCHENAID WALL OVEN
Model KODE500ESS00
Near Avon Lake, OH 44012
Angel
Job Details: 01/13/2022
Replaced boards and ui tested unit by preheating to 350* waited 10mins to verify temperature. Opt test ok.
We serviced a
KITCHENAID MICRO/OVENCOMBO
Model KEHC379JSS08
Near Chagrin Falls, OH 44023
Brian M
Job Details: 01/13/2022
"Cc unit not heating Found transformer not sending power to mag Recommend transformer magnatron and cap to be replaced ; ordrng 1 WP4375424 (magnetron) and 1 WP4375286 (transformr) and 1 WP4375020 (capactr-mg) and 1 WPW10687786 (diode), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID RANGE
Model KOSE500ESS00
Near Chagrin Falls, OH 44023
Brian M
Job Details: 01/13/2022
"Cc unit not powering on Found thermal fuse open Needs fuse ; ordrng 1 WPW10545255 (fuse-thrml), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Hiram, OH 44234
Brian M
Job Details: 01/13/2022
Installed control And UI Ran auto test and calibration test OP Test Ok
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Ravenna, OH 44266
Brian M
Job Details: 01/13/2022
Cc unit not always powering on Found unit to be functioning properly at this time OP Test Ok
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Rocky River, OH 44116
Angel
Job Details: 01/13/2022
Cc that unit will not work only top burners. Verified in back of unit and found terminal block burnt on L2 leg. Replaced terminal block and burnt wires tested unit. Opt test ok.; used 1 W11416047 (TERM BLOCK KIT - RANGE) from stock
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Streetsboro, OH 44241
Brian M
Job Details: 01/13/2022
Cc unit not baking and front left burner not working Found igniter to have backed away from burner in oven fixed position Found burner igniter to be broken on left burner Needs burner igniter p; ordrng 1 W11573760 (Igniter)
We serviced a
MAYTAG DRYER
Model MED7230HW
Near Rocky River, OH 44116
Angel
Job Details: 01/13/2022
Cc that screws on back were stripped. Verified and found the nuts on the terminal block stripped replaced terminal from truck stock. Opt test ok.; used 1 279320 (BLOCK-TERM) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Cleveland, OH 44135
Angel
Job Details: 01/13/2022
Cc that unit is still not agitating she can hear the same sound of it trying to agitate. Ran diagnostics no error codes did a manual agitation in diagnostics and worked perfectly tried the spin and was working perfectly as well looked underneath washer and everything was good no loose connectors or anything unusual. So i put unit in diagnostics and set it to do a agitation and asked the customer if thats the sound she hears when agitating and she said yes explained to her that it is normal to sound like that its just the agitator that goes back and forth making that sound but unit is working as designed. Opt test ok.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Streetsboro, OH 44241
Brian M
Job Details: 01/13/2022
Cc of vibration Found unit to have vibration noise Took unit apart could not see where noise is coming from Suspect a warped drum Not in stock office to schedule ; ordrng 1 W10545923 (drum) and 1 W10841728 (seal) and 1 3387610 (sub 661570)
We serviced a
KITCHENAID WALL OVEN
Model KODE900HSS00
Near Aurora, OH 44202
Brian M
Job Details: 01/13/2022
Installed bulbs and switch OP Test Ok
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Chagrin Falls, OH 44023
Manny
Job Details: 01/13/2022
"Cc freezer LEDs are out, verify that they are out, unit needs both freezer LEDs modules, customer said she has extended warranty and she'll be contacting kitchenaid; ordrng 2 W11462342 (LED module)s, used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA REFRIGERATOR
Model 36538
Near South Euclid, OH 44121
Jason N
Job Details: 01/13/2022
"Cc unit making noises Checked unit, didnt find any abnormal noises at this time. Found condenser fan is not running, compressor extremely hot. Possible compressor is getting noisy when getting extremely hot or condenser fan motor bearings knocking. Unit needs condenser fan motor. ; ordrng 1 833697 (Condenser fan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Cleveland, OH 44127
Marie V
Job Details: 01/13/2022
"Replaced gasket , and installed clamp and insert on water line. Took temps -1* freezer and 37* fresh food. Op test ok"
We serviced a
GE DISHWASHER
Model GDT655SGJ5WW
Near Highland Heights, OH 44143
Corina B
Job Details: 01/13/2022
CC that there are screws that fell on the floor and the cover to the ui fell off. Confirmed. Found the right hand screw fell out. The cabinet wall is splitting where the screw goes into the cabinet. Reattached the ui. Opt test ok.
We serviced a
WHIRLPOOL DRYER ELE
Model WED4950HW0
Near Chagrin Falls, OH 44022
Manny
Job Details: 01/13/2022
"Cc console is falling off , found console unclip from back cover, clipped console back in, opt test ok"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Pepper Pike, OH 44124
Jason N
Job Details: 01/13/2022
"Cc unit oven not working sometimesCustomer stated unit will give an amber glow on oven control knob and oven will not do anything. Ran diagnostics, found code f1e0 for interface EEPROM communication error. Ordering Interface control. Not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 W11492301 (UI control)"
We serviced a
MAYTAG WASHER
Model MVWC350AW1
Near Willoughby, OH 44094
Dan H
Job Details: 01/13/2022
"Customer complaint that unit is not spinning and would not advance passed sensing, ran diagnostics found f2e1(stuck key), f9e1(long drain), and f7e5(shifter fault) error codes, unit shifts from agitate to spin, unit passed tachometer test, drain pump is not pumping, found impeller broken off of drain pump , unit needs new drain pump ; ordrng 1 WPW10276397 (Drain pump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Mentor, OH 44060
Dan H
Job Details: 01/13/2022
"Customer complaint that unit is not cooling, freezer section temperature at 42 degrees, fresh food section temperature at 54 degrees, evaporator fan is running, compressor and condenser fan are running, no frost pattern on evaporator, system has a leak, unit needs new compressor and evaporator , part is out of stock so not scheduling return appointment ; ordrng 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Cleveland, OH 44105
Marie V
Job Details: 01/13/2022
"Cc that it looks like the paint is going away on the tub. Verify tub, looks like is the clothes rubbing but no paint is coming off or pealing. Also cust had questions about unit. Explain the right amount of clothes and detergent, what to do when it goes off balance. Ran diag no error codes. Unit is working as designed. Op test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5B
Near Mayfield Heights, OH 44124
Corina B
Job Details: 01/13/2022
"Replaced the control, sensor, gasket, nut and float. Ran a calibration no error codes. Opt test ok."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Elyria, OH 44035
David R
Job Details: 01/13/2022
"Replaced valves, found old valves had a crack in them. Tested hot and cold. Both good. Op test ok."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB1
Near Elyria, OH 44035
David R
Job Details: 01/13/2022
"Cc unit not cooking or heating correctly, doesnt know how to calibrate. On this unit for calibration either hold the up/down arrow on temp/time. Hold until calibration number is displayed then can change up or down. Tested power, 240 coming in and 240 going to elements. Calibrated unit up by 10. Ran a bake cycle. After preheat let sit additional 5-10 mins. Tested. Temp tested around 360. Let customer know about how to calibrate. Good, op test ok."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Cleveland Heights, OH 44112
Corina B
Job Details: 01/13/2022
Replaced the shifter and lock. Leveled the washer. Ran a calibration. Advised cust 6-8 bath towels equals a full load and 1-2 tablespoons of he detergent. Opt test ok
We serviced a
MAYTAG RANGE
Model MGR6600FZ2
Near Parma, OH 44134
Gabriel P
Job Details: 01/13/2022
Replace burner opt test ok
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS
Near Beachwood, OH 44122
Jason N
Job Details: 01/13/2022
"Cc unit door not opening correctly. Found unit sitting too low and bottom of door rubbing on kickplate trim. Adjusted unit up slightly to clear. Door opening and closing properly. Op test good."
We serviced a
WHIRLPOOL SXS REFRIGERATOR
Model WRS322FDAW00
Near Cleveland Heights, OH 44118
Corina B
Job Details: 01/13/2022
Replaced the cams and door switch. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Cleveland, OH 44128
Marie V
Job Details: 01/13/2022
"Cc that the unit started flickering and stuff started to get warm and ice melting but it stopped. When arrived took temps freezer is at -5 and fresh food is 32*. Verify what is set to, freezer was set at -5 and fresh food at 33*. All lights are working good, door switches are working. ALl connections at control are good. Called BJ ask me to call tech line. Called whirlpool tech line, they told me that if unit is working good while Im in the home I cant order parts, until I find whats wrong or catch it in the act, he said because is been working good to have cust plug unit into another outlet and see how it works if It does not happen is the outlet if they put it back on the same outlet they have to call an electrician not us. When told cust cc about UI not making a noise when you press the buttons. Verify all connections behind UI all good. Ordering Ui.All lights on unit are working as designed. ; ordrng 1 W11387387 (Ui)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Cleveland, OH 44128
Marie V
Job Details: 01/13/2022
"Cc that the left front burner is not lighting. Confirmed . Took burner off and inspected ignitor, is good, they are all sparking. Replaced the burner and adjusted ignitor. Started working properly. Op test ok"
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near North Ridgeville, OH 44039
David R
Job Details: 01/13/2022
"Replaced blower wheel, blower housing, pipe. Ran unit, has little buzzing from pipe. Found foil tape put on by other company on back of unit by vent. Removed. No buzzing sound. Tested out with heavy load of towels in, good. Op test ok. Talk to customer. Let me know that this has been happening since day one when installed. Installers tried to fix and unsuccessful. Vibration will happen for a while than go away. If still happens in future customer said they want someone else to look to see if anything else can be done. Also for them to contact whirlpool if needed."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near Chardon, OH 44024
Dan H
Job Details: 01/13/2022
"Installed new cooktop, op test good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Olmsted Township, OH 44138
David R
Job Details: 01/13/2022
"Replaced all controls, UI, deli, main. Water is working from dispenser. Icemaker cycle and called for water. Good. Op test ok"
We serviced a
MAYTAG RANGE
Model MGR6600FZ3
Near University Heights, OH 44118
Jason N
Job Details: 01/13/2022
"Cc unit oven clicking, temperatures not correct. Customer stated unit oven seems to click more then it should, and temperatures seem to be off. Ran bake test to 350 degrees, good spark and ignition. Checked outlet for correct ground and polarity, checked good. Preheated to 350 degrees. Let cycle several times. Calibrated oven +10 degrees and let cycle several more times. Oven operation tested good, found no issues at this time."
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Cleveland Heights, OH 44106
Corina B
Job Details: 01/13/2022
Replaced the drain pan and light. Opt test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Cleveland Heights, OH 44118
Manny
Job Details: 01/13/2022
"Replaced bottom seal, ran cycle watched unit for 25 mins no leaks. Opt test ok."
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Westlake, OH 44145
Angel
Job Details: 01/13/2022
Cc that unit is squealing sometimes. Verified but could not hear the sound took apart unit and found that the belt was kind of worn and slipping on the pulley. Replaced belt and pulley everything else looked perfect tested unit and working as should. Opt test ok.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Cleveland Heights, OH 44118
Manny
Job Details: 01/13/2022
"Replaced suspension rods provided by customer, 2 of the of the original rods were missing the bushings, opt test ok"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model UMV1160CS09
Near Strongsville, OH 44136
David R
Job Details: 01/13/2022
"Tested all functions and options. Good. Vent works, light works, put a cup of water in, heating, tested all options, good, turntable is good. Unit is working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Strongsville, OH 44149
David R
Job Details: 01/13/2022
"Frost thing I did was took temps. FZ was showing around 3* and FF was ram ding from 38-39*. Replaced diffuser, control UI, ice door chute and bracket. Changed settings back to 8 hr defrost. Have temps set to 40* and 3*. Advised customer at least once a month to empty ice bin and clean. Give 24 hrs for all adjustments and monitor. Op test ok."
We serviced a
KITCHENAID RANGE
Model KGSK901SSS00
Near Shaker Heights, OH 44122
Jason N
Job Details: 01/13/2022
"Cc unit LF burner not lightingRan ignition test, found no sparking from any burner when LF valve is turned to light. All other burners will spark when turned to light. Unit needs ignition harness, LF ignition switch is open. Credit for pre Id part towards cost of harness, retrieved orifice holder for return. ; ordrng 1 9756822 (Ignition harness)"
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Shaker Heights, OH 44122
Jason N
Job Details: 01/13/2022
"Cc unit making metal screeching noiseRan diagnostics test, found drive belt slipping during spin test, unit needs drive belt. Replaced drive belt using truck stock part. Ran calibration and load test. No abnormal sound or belt slippage, op test good. ; used 1 WPW10006384 (BELT) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Grafton, OH 44044
David R
Job Details: 01/13/2022
"Cc unit will sometimes not agitate, will sit and drain water out, intermittently happening. Went through error codes F7E5 shifter fault. Ran diagnostics cycle. Did not agitate the first run through but did spin. Unplug. Let sit. Ran diagnostics cycle again, all components working as of now. Ran a normal cycle, same thing, did one agitate rotation. And stopped. Drained out. Looked underneath and found gearcase leaking. Leaked all over belt, cam and actuator. Washplate might have to be broken off. Will need gearcase, belt, cam, cap, actuator, hub and washplate. Giving estimate. Customer paid SVC only, do not order parts ; ordrng 1 WPW10006355 (Actuator) and 1 W11454734 (Gearcase) and 1 W11395618 (Cap) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 W10528947 (Hub) and 1 W10902814 (Washplate), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW0
Near Cleveland, OH 44130
Gabriel P
Job Details: 01/13/2022
Check exhaust thermistor and fuse they both good check harness is good check lid is good call bj senior tech he said if everything is checking good will need control and harness ordering ; ordrng 1 WPW10298258 (Harness) and 1 W11413571 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Strongsville, OH 44149
Gabriel P
Job Details: 01/13/2022
Replace light opt test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Huntsburg, OH 44046
Dan H
Job Details: 01/13/2022
"Installed new sump assembly, op test good"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD1821MS0A
Near Columbia Station, OH 44028
Gabriel P
Job Details: 01/13/2022
"Found a glass jamming drain pump,clear glass ran unit and it drain"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Euclid, OH 44123
Corina B
Job Details: 01/13/2022
"Checked the thermostat jumped the wires, started heating. Plugged the wires back in, heating still. Cycling on and off properly. Called BJ could of been a loose wire. Opt test ok. Brought parts back for return."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near North Olmsted, OH 44070
Angel
Job Details: 01/13/2022
Replaced heater ran a test cycle. Opt test ok.