Service History 71

We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Madison, OH 44057
Jeff M
Job Details: 09/07/2021
Customer is having a cooling issue in a lighting issue. I found the LED light module board is not sending power on one of the circuits. Also found a lot of moisture around the deli board needs a new LED module deli board and LED light; ordrng 1 W10830288 (Led control) and 1 W11048823 (Deli) and 1 W10695459 (Led light)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHT1835VW0
Near Cleveland Heights, OH 44121
Dan H
Job Details: 09/07/2021
"Customer complaint that fresh food section is not cooling properly, fresh food section temperature at 69 degrees, freezer section temperature at - 22 degrees, found evaporator frozen solid, found fresh food section door gasket falling off, unable to reinstall gasket, defrost heater is good, unit needs new control, door gasket , and evaporator cleared, control is out of stock , no answer on either number, customer has not been quoted for repair; ordrng 1 5304523138 (Gasket) and 1 5304528823 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Parma, OH 44130
Angel
Job Details: 09/07/2021
Evaporator fan was replaced. Opt test ok.
We serviced a
AMANA RANGE
Model AER6303MFW2
Near Lorain, OH 44052
Angel
Job Details: 09/07/2021
Cc that the unit is not turning on. Found that unit had a loose connection on terminal block. Fixed issue Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Cleveland Heights, OH 44112
Dan H
Job Details: 09/07/2021
"Installed new hinge plate, op test good"
We serviced a
GE DRYER
Model DBXR463GD1WW
Near Beachwood, OH 44122
Dan H
Job Details: 09/07/2021
"Installed new igniter, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Olmsted Falls, OH 44138
Gabriel P
Job Details: 09/07/2021
"Ran diagnostic no water going in icemaker or not dispensing remove filter try icemaker test water came out also dispense water and good pressure came out customer has bad filter,advise to replace"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DWH0
Near Geneva, OH 44041
Joe O
Job Details: 09/07/2021
Cc: not washing properlyFound sump receiving proper power. Sump not running. Needs sump assembly. Replaced sump assembly. Ran test cycle. Op test ok ; used 1 WPW10605057 (PUMP AND MOTOR ASSY) from stock
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH53521HZ4
Near Ravenna, OH 44266
Brian M
Job Details: 09/07/2021
Installed switches and fuse OP Test Ok
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHB2751TF5
Near Deerfield, OH 44411
Brian M
Job Details: 09/07/2021
Recovered refrigerant Installed compressor and filter drier Ran 150 psi of nitrogen no change Did not install evap Ran 28 inch vac for 20 min Recharged with 4.75 oz r134a Gauge read 0 psi watched for frost OP Test Ok Advised to let cool for 48 hours
We serviced a
MAYTAG RANGE
Model n/a
Near Willowick, OH 44095
Corina B
Job Details: 09/07/2021
Cust bought a new range that will be here in a week and decided to wait for the new range.
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017HS08
Near Parma, OH 44134
David R
Job Details: 09/07/2021
Replaced control. Ran cup with water in. Turning all the way and heating. Good op test ok.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHD2251TF8
Near Rootstown, OH 44272
Brian M
Job Details: 09/07/2021
Installed door OP Test Ok
We serviced a
ELECTROLUX WASHER
Model EFLS627UIWO
Near Bentleyville, OH 44022
Jason N
Job Details: 09/07/2021
Installed bellow gasket. Ran wash cycle for 10 minutes. Did not see any leaks from unit. Op test good.
We serviced a
CROSLEY WASHER
Model VAW3584GW1
Near Jefferson, OH 44047
Jeff M
Job Details: 09/07/2021
Installed the new part op tested good. Agitator
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Andover, OH 44003
Jeff M
Job Details: 09/07/2021
The units not filling with water customer needs a new set of water hoses but he also needs a new water valve the installer stripped the threads on the cold water valve; ordrng 1 W11038689 (Valve)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Mentor, OH 44060
Jeff M
Job Details: 09/07/2021
Installed the new part op tested good. Seal
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Berea, OH 44017
Manny
Job Details: 09/07/2021
Cc unit giving f5 error. Found f5e3 and f5e2 for lid lock fault. Everything working as designed ran calibration and diagnostics test both pass ran manual test and also pass cant duplicate the faul.
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Parma, OH 44134
David R
Job Details: 09/07/2021
Replaced latch a sen control. Ran diagnostics to test. Unit checks good. Op test ok.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Ravenna, OH 44266
Brian M
Job Details: 09/07/2021
Cc unit not agitating Found actuator not connected to splutch Replaced actuator OP Test Ok
We serviced a
GE REFRIGERATOR
Model TPS24BIDABS
Near Shaker Heights, OH 44122
Corina B
Job Details: 09/07/2021
Replaced the heater. Steamed out the freezer evap. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Solon, OH 44139
Jason N
Job Details: 09/07/2021
"Cc Upper rack broke, falling downFound left side upper rack adjuster broken at wheel. Unit needs upgraded adjuster kit, ordering.; ordrng 1 W10712395 (Adjuster kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM00
Near Painesville, OH 44077
Jeff M
Job Details: 09/07/2021
Installed the new part op tested good. Icemaker
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Mayfield Heights, OH 44124
Dan H
Job Details: 09/07/2021
"Installed new user interface, op test good"
We serviced a
WHIRLPOOL WASHER
Model mvw6230hw2
Near Mantua, OH 44255
Brian M
Job Details: 09/07/2021
Cc unit fills up when not in use Found cold water seeping Needs valve Part not in stock office to schedule ; ordrng 1 W11220230 (valve)
Near Valley View, OH 44125
Manny
Job Details: 09/07/2021
"Picking up CFC supplies, wasted trip they are out of nitrogen"
We serviced a
GE REFRIGERATOR
Model GTK21GBEBBS
Near Willoughby, OH 44094
Joe O
Job Details: 09/07/2021
Cc: leaking from vent in ff sectionFound drain plugged. Cleared drain op test ok
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Aurora, OH 44202
Brian M
Job Details: 09/07/2021
Cc error f9e1 Found chopper blade broken off of drain pump Advised customer on situation and gave the option to keep the new pumps blade off Customer wants to leave it off Replaced pump OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Bedford Heights, OH 44146
Manny
Job Details: 09/07/2021
"Replace door handle, op test ok customer wife is at work and she has the pop, she will email the pop to the office, she is aware that if we dont receive the pop shell be charged."
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Wickliffe, OH 44092
Joe O
Job Details: 09/07/2021
Customer received incorrect part. Customer received a water valve assembly. Reordering uiUi shows out of stock. Office to reschedule; ordrng 1 W11135391 (console)
We serviced a
MAYTAG RANGE
Model MGR6600FZ2
Near Independence, OH 44131
David R
Job Details: 09/07/2021
"Cc unit oven not working. Bake and broil both ignitors not sparking. Tested valves and are in range at 212 ohms, tested control. Looks like not sending power to dsi spark module. Ordering both boards. ; ordrng 1 W11162730 (Spark module) and 1 W11323275 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near North Olmsted, OH 44070
Angel
Job Details: 09/07/2021
Cc that unit has no lights on in freezer and that the unit wasnt sealing properly. Explained to customer that unit in freezer section they do not have lights. The lights are only in the fresh food section for this type of unit. Also applied some vaseline on gasket for them so they can have a tighter seal. Opt test ok.
We serviced a
WHIRLPOOL RANGE
Model WFG775H0HW1
Near Solon, OH 44139
Jason N
Job Details: 09/07/2021
"Cc unit needs panels replaced due to damageRan entitlement for purchase date, under 1 yr. Replaced console panel (W11177733) using customer supplied part. Customer satisfied with appearance. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Mentor, OH 44060
Dan H
Job Details: 09/07/2021
"Installed new door, op test good"
We serviced a
KITCHENAID WALL OVEN
Model KODC304ESS01
Near Aurora, OH 44202
Jason N
Job Details: 09/07/2021
"Cc unit oven door glass needs replaced due to damage.Replaced lower door glass panel using customer supplied pre Id part. Unit is not fully installed, did not check for operation. Customer stated his contractor needs to finish install."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5JHEXTQ00
Near Mentor, OH 44060
Joe O
Job Details: 09/07/2021
Installed water valve. Tested. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Chagrin Falls, OH 44023
Brian M
Job Details: 09/07/2021
Installed ice maker Ran test harvest and made sure codes are clearedOP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Cleveland, OH 44125
David R
Job Details: 09/07/2021
"FZ 30* and FF 50*. Cc unit not freezing. Has never froze since she moved in, dec 2020. Took off FZ evap cover. Partial frost pattern on bottom of evap. Trying to hold cool. Compressor and evap look good. Stub on compressor looks long enough. Ordering evap and filter drier. Only replace evap if needed. ; ordrng 1 WP2188822 (Evap) and 2 WPW10143759 (Drier)s"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290RTB02
Near Chagrin Falls, OH 44022
Jason N
Job Details: 09/07/2021
"Cc unit not cooling. Custom stated unit was leaking oil on previous repair call. Confirmed both sections at room temperature, compressor is running, no frost pattern on evaporator. Found compressor oil on floor under unit. Leaking from condenser coils. Unit needs condenser. Will need 2nd tech to tilt unit back to replace condenser. ; ordrng 1 WPW10346415 (Condenser) and 1 WPW10143759 (Filter drier)"
We serviced a
KITCHENAID ICE MAKER
Model KUIX305EWH0
Near Woodmere, OH 44122
Manny
Job Details: 09/07/2021
"Cc unit no making ice and making a loud noise. Found reservoir water pump making a grinding noise. Unit need water pump; ordrng 1 W11542868 (Water pump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KENMORE DISHWASHER
Model 665.13043K114
Near Perry, OH 44081
Joe O
Job Details: 09/07/2021
"Cc: not fillingFound unit is filling, sump running, not circulating water. Needs sump assemblyCustomer does not want to repair at this time ; ordrng 1 WPW10482482 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFO42FTX00
Near Brecksville, OH 44141
David R
Job Details: 09/07/2021
"Built in unit. Might have to remove whole door assy to replace gasket. Replaced both FF gasket. Heated up and put Vaseline on. Good, unit good. Op test ok."
We serviced a
GE RANGE
Model PB975ST1SS
Near Chesterland, OH 44026
Brian M
Job Details: 09/07/2021
Installed burner and switch OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2406NB11B
Near Geneva, OH 44041
Jeff M
Job Details: 09/07/2021
The Dishwasherwas not aligned cabinet causing the user interface to hit the cabinet
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Painesville, OH 44077
Corina B
Job Details: 09/07/2021
"pulled 28vac w/ pump, watched, good, charged 68g r600unit cooling, pressures good, op test ok"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH32519HB5
Near North Olmsted, OH 44070
Angel
Job Details: 09/07/2021
Cc that display is not showing. Confirmed display is blank. Replaced displayed. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED20PKXBW00
Near Westlake, OH 44145
Angel
Job Details: 09/07/2021
Cc that unit was dead and they had. Power outage. Verified and confirmed unit is completely dead checked for power and unit is receiving 120v to connector and on defrost timer and thermostat and unit is not receiving power to them. Called BJ to confirm went through wiring diagram with BJ and unit has a internal wiring problem from power outage. Unit is not repairable. Opt test ok.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Fairport Harbor, OH 44077
Dan H
Job Details: 09/07/2021
"Customer complaint that oven light quit working and tripped the breaker , oven light is not working, no visible damage to wires or control, control is not sending 120vac to oven light, unit needs new control, part is out of stock so not scheduling return appointment ; ordrng 1 W11126814 (Cntrl)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near University Heights, OH 44118
Manny
Job Details: 09/07/2021
"Cc hood light wont come on, verify issue and confirmed that there is no power to the light , main board not sending power to the light unit needs main control ; ordrng 1 W11175576 (Main control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Chagrin Falls, OH 44022
Jason N
Job Details: 09/07/2021
"Cc unit temps not correct.Customer stated they changed the filter recently as the ice maker and water dispense was slow, then the temps were too cold in freezer section. They are not sure if maybe they hit a button trying to reset filter. Ice maker and dispense working normally. Ran diagnostics functionality tests. Damper operation, thermistor temp checks, evap fan. All checked good. Temps reading correctly in both compartments at this time. Possible max cool was pressed for a time. Unit is working as designed at this time."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Parma, OH 44134
Angel
Job Details: 09/07/2021
"Cc that unit is not heating. Verified unit and unit is heating and cycling as should verified all fuses, thermostat, heating element and checked good and heating element is not grounded. Called BJ explained issue that customer has and said to damp some towels and put them to dry to verify issue. Unit is heating and drying asked customer to monitor for now but unit is heating and as should. Opt test ok."
We serviced a
WHIRLPOOL WASHER
Model MVWC415EW2
Near Ashtabula, OH 44004
Jeff M
Job Details: 09/07/2021
Installed the new part op tested good. Cam and shield
We serviced a
MAYTAG DISHWASHER
Model MDB8959SBS3
Near Rocky River, OH 44116
Gabriel P
Job Details: 09/07/2021
"Replace kick plate also customer had other issue ran few test and everything seems to work as design,opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Bay Village, OH 44140
Gabriel P
Job Details: 09/07/2021
"Found shifter Defective replace ran calibration and auto test pass opt test ok ; used 1 W10913953 (Shifter), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
MAYTAG WASHER
Model MHW5630HW1
Near Garfield Heights, OH 44125
Marie V
Job Details: 09/07/2021
"Cc that the unit is not dispensing fabric softener. Ran a quick cycle and pass. Replace valve and dispenser. Tested pass. Op test okAlso rebooted unit. Advice cust that it is normal to see a little water on the dispenser, and explain how water goes in and out of the dispenser and why it is normal to see a little left in it."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Avon, OH 44011
Gabriel P
Job Details: 09/07/2021
Ran a normal cycle and hear no loud noise the noise customer is getting bother with is when agitator moving water around which is the way is design she complains that the unit when is agitating she can hear it every where in the first floor also she doesnt have a door in her laundry so thats probably why she hear it every where nothing wrong with unit
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Sheffield Lake, OH 44054
Gabriel P
Job Details: 09/07/2021
Found defective design shifter replace from original shifter from t/s ran calibration and auto test pass ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
MAYTAG DRYER
Model MEDB955FC0
Near Grafton, OH 44044
Gabriel P
Job Details: 09/07/2021
"Replace thermistor also found latch and drum light connector not connected correct issue start unit,opt test ok show customer video inside unit of no sign of burning wires are ok"
We serviced a
MAYTAG WASHER
Model MVWP576KW
Near Painesville, OH 44077
Dan H
Job Details: 09/07/2021
"Customer complaint that unit is leaking, started normal wash cycle, unit filled and began agitating, canceled cycle, unit drained, no leaks found, unable to duplicate the problem , unit is operating as designed"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Ashtabula, OH 44004
Joe O
Job Details: 09/07/2021
Installed control. Went into diagnostics. Found strike broke off. Needs strike; ordrng 1 W11457841 (Strike)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5PHAXMS10
Near Chardon, OH 44024
Jason N
Job Details: 09/07/2021
"Cc crisper bin in refrigerator broke.Confirmed middle bin side slides are broke, needs new bin. Ordering. Customer to install, no return. ; ordrng 1 WP2188656 (Crisper pan)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Shaker Heights, OH 44122
Marie V
Job Details: 09/07/2021
"Cc that when you open the left hand side door first and then close it it pops open the right hand side door. Confirmed added some petroleum jelly on gasket to help stick, and also advise cust to open right hand side door first and close last. It will avoid door from opening and it will make the gasket last longer since mullion is not going through it every time the door is open. Op test ok"
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Cleveland, OH 44104
Marie V
Job Details: 09/07/2021
"Cc that The door wont stay shut. Confirmed adjusted door catch , tested . Op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Lakewood, OH 44107
Marie V
Job Details: 09/07/2021
Replaced control and UI. Op test. Ok brought cores for return
We serviced a
CROSLEY WASHER
Model CFWH4084GW0
Near Cleveland, OH 44103
Manny
Job Details: 09/07/2021
"Cc unit not working. Found error codes f5e3 and f5e2, unit is turning on and off on its own , found lots of humidity in main control and on back of ui, unit need main control and console ui. Customer will not proceed with the repair.; ordrng 1 W11218414 (Console ui) and 1 W11201273 (Main control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Strongsville, OH 44136
David R
Job Details: 09/07/2021
"Different leaking now. Previously customer said unit leaking from water dispenser, that has been corrected already. Cc unit after getting ice will find water accumulates in dispenser area. Checked temp and both FF and FZ good. FF 37-39* and FZ -1-1*. Door ice separater was sent out, replaced. Maybe a gap was being formed somewhere causing warm air to get in. No gaps around door but used Vaseline to create tighter seal. Got ice and water out dispenser, waiting a few mins, no drips or leaks. Got crushed and cubed ice. Let customer know that sometimes the cubes ice can stick when getting through dispenser and little shards of leftover ice may seem as if it is leaking and really is not. Customer to monitor. Called techline to document, agreed with crushed ice crystals if caught can cause a little water to accumulate. Working as designed"
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Mentor, OH 44060
Corina B
Job Details: 09/07/2021
"CC that the unit stops mid cycle. Ran diag F8e1 long fill. Ran a manual test for the valves, both turned on. Working as designed. Opt test ok"
We serviced a
MAYTAG WASHER
Model MVW7230HC
Near Kirtland, OH 44094
Corina B
Job Details: 09/07/2021
Replaced the cabinet. Opt test ok
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Cleveland, OH 44111
Marie V
Job Details: 09/07/2021
"Cc that the oven door and panel gets too hot when using oven. Tested door is good. Hinges are good and door seal as well. Pass all checks on SP. Called whirlpool tech line spoke with t/l. Unit is working as designed."
We serviced a
MAYTAG DISHWASHER
Model MDBH985AWS
Near Cleveland, OH 44106
Jason N
Job Details: 09/03/2021
"Cc unit not turning on Customer stated display had some non functional buttons but was still able to get it to work, now non of the buttons are working to start a cycle. Confirmed. Unit needs console keypad. Part(W10161144) is nla for this unit. Cannot repair."
We serviced a
JENN-AIR RANGE
Model JJW2430DS01
Near Cleveland Heights, OH 44106
Jason N
Job Details: 09/03/2021
"Cc unit not working and f2e1 stuck/shorted key errorVerified f2e1 for stuck/shorted key, unable to cancel and reset. Unit needs console. Part not showing in stock at Marcone, office to contact customer with next service date.; ordrng 1 W11236887 (Console)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Cleveland, OH 44120
Corina B
Job Details: 09/03/2021
"CC that the u it is not heating. Found the vent clogged. Cleaned the vent outside, good air flow. Opt test ok"
We serviced a
MAYTAG RANGE
Model MER8674AB0
Near Rome, OH 44085
Brian M
Job Details: 09/03/2021
Cc fr burner not working properly Found switch not activating all functions and temp probe broken on burner Needs burner and switch ; ordrng 1 WPW10251108 (elmnt-surf) and 1 WPW10411934 (switch-inf)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGTR1845QF2
Near Novelty, OH 44072
Brian M
Job Details: 09/03/2021
Cc unit not cooling Found unit unplugged Plugged unit it Checked evap normal frost in 5 min time Could not see an issue at this time
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Willoughby, OH 44094
Dan H
Job Details: 09/03/2021
"Customer complaint that unit will only fill and drain nothing else, ran diagnostics found f7e6(motor fault) and f1e1(main control fault) error codes, found new style shifter disconnected from cam, installed new old style shifter , installed new control, op test good ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
KITCHENAID WALL OVEN
Model KOSC504ESS01
Near Windham, OH 44288
Brian M
Job Details: 09/03/2021
Spoke to customer There is no need for actually showing up According to last appointment whirlpool stated that if racks do not fix the issue then it will go up for reviewCustomer to contact whirlpool directly to have this issue handle Used service matters to send in report
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Kent, OH 44240
Brian M
Job Details: 09/03/2021
Installed valve Ran test cycle OP Test Ok
We serviced a
KITCHENAID RANGE
Model KEBC171KBL04
Near Brecksville, OH 44141
Manny
Job Details: 09/03/2021
Replaced cavity thermistor op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Fairview Park, OH 44126
David R
Job Details: 09/03/2021
"Cc unit LED lights not working, checked voltages. 120 coming from control. Advised replacing all 3 lights. Gave estimate to customer. Customer paid SVC, do not order parts. ; ordrng 1 WPW10515058 (FF top LED) and 2 WPW10515057 (Deli light)s, used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED7000DW0
Near North Olmsted, OH 44070
David R
Job Details: 09/03/2021
Replaced dryer repair kit and shafts. Tested. Good. Let run for 5 mins. Checked everything over no noise. Op test ok.
We serviced a
KITCHENAID RANGE
Model KSEG700EBS2
Near Bedford Heights, OH 44146
Dan H
Job Details: 09/03/2021
"Customer complaint that keys are not working, confirmed, ran diagnostics found f2e1(stuck key) error code, , installed new user interface , new user interface sent to customer was damaged, found left rear infinite switch mount broken, new user interface is not working unit needs new left rear infinite switch , user interface and control , control is out of stock so not scheduling return appointment ; ordrng 1 W11091880 (Ui) and 1 W10917724 (Infinite switch) and 1 W11082269 (Cntrl)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model n/a
Near Cleveland, OH 44105
Dan H
Job Details: 09/03/2021
"Installed thermostat , op test good"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Conneaut, OH 44030
Joe O
Job Details: 09/03/2021
Cc: not washingFound error codes f7e5(motor fault). Found actuator arm came off. Needs actuator; ordrng 1 W10913953 (actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near South Euclid, OH 44121
Joe O
Job Details: 09/03/2021
"Cc: not cooling properlyFound temps in ff section at 68 degrees, freezer at 33 degrees. Found frost and ice build up around freezer fan. Found damage to cabinet on both front lower corners, not allowing gasket to seal properly. Called whirlpool tech line. He asked if the unit looked as if it had been dropped. Advised yes, looks as if it was dropped on front 2 rollers. He stated product damage is only covered for the first 30 days. He stated it should have been noticed prior to almost 1 year, and the unit should have frosted up a lot sooner. He also stated the unit could have been moved and dropped which could have caused the damage. He transferred me to trade care. Trade care stated the unit would still be covered because it is a functioning issue. Trade care read the notes from tech line, and spoke with another person, the reason the damage is not covered is because the unit looks as if it was dropped. Trade care stated to have the customer call Customer experience if they have an issue."
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Streetsboro, OH 44241
Brian M
Job Details: 09/03/2021
Installed UI Ran auto test No issue found
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Parma, OH 44134
Dan H
Job Details: 09/03/2021
"Customer complaint that unit is dead, confirmed, ran diagnostics found f6e2(communication error) , unit needs new control and user interface ; ordrng 1 W11135391 (Ui) and 1 W11429620 (Cntrl)"
We serviced a
MAYTAG REFRIGERATOR
Model MBF2256KEB2
Near Mayfield Heights, OH 44124
Joe O
Job Details: 09/03/2021
"Cc: not cooling properly in ff section, frost build up in freezer and door sticking shutFound freezer door is not sealing properly. Slides are sticking. Found slides worn not allowing door to shut properly, and frost buildup blocking air flow. Needs freezer door slidesCustomer does not want to repair at this time ; ordrng 2 WPW10120018 (slide rail (frz))s, used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS8
Near Seven Hills, OH 44131
Dan H
Job Details: 09/03/2021
"Customer complaint that unit is not filling, confirmed, no power from control, unit needs new control; ordrng 1 W10479761 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Highland Heights, OH 44143
Joe O
Job Details: 09/03/2021
"Cc: not coolingFound temps in both compartments at 79 degrees. Found compressor not running. Ran step 40, compressor not kicking on. Connected test board. Ran test 38, compressor not kicking on. Ran test 40. Compressor not running. Needs compressor and ff evapCompressor out of stock. Office to reschedule; ordrng 1 W11025999 (compressor) and 1 W10865322 (evaporator)"
We serviced a
WHIRLPOOL WASHER
Model WTW6200SW2
Near Lakewood, OH 44107
Corina B
Job Details: 09/03/2021
Replaced the tub and basket. Started a cycle. Opt test ok
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW1
Near Cleveland, OH 44113
Manny
Job Details: 09/03/2021
"Replaced part order by previous tech, unit still giving same error code as before, ordering main control and lower wire harness ; ordrng 1 W11418861 (Elect control) and 1 W11109746 (Lower wire harness)"
We serviced a
KITCHENAID WALL OVEN COMBO
Model KEMS308SSS04
Near Avon Lake, OH 44012
Manny
Job Details: 09/03/2021
"Cc oven not working. Found not display on oven ui but theres tone unit will need oven ui. Customer will replace part on his own. Ordering ui; ordrng 1 WPW10312206 (Oven ui), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
JENN-AIR DISHWASHER
Model JDB8910AWB
Near Cleveland Heights, OH 44106
Jason N
Job Details: 09/03/2021
Cc unit handle broke away from door Confirmed handle snapped off from latch assembly. Unit needs handle and latch assembly. Latch assembly not showing in stock from Marcone. Office to contact customer with next service date.; ordrng 1 WP99002187 (Latch) and 1 WP99002839 (Handle)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KBS0
Near Olmsted Township, OH 44138
David R
Job Details: 09/03/2021
Replaced drain pump. Cracked where connection comes in but had one on the truck. Replaced. Tested. Draining. Good. Op test ok.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Streetsboro, OH 44241
Brian M
Job Details: 09/03/2021
Cc unit not working properly Found error f7e4 Found slider metal piece to have separated and damaged clutch Needs clutch and slider Part not in stock Office to schedule ; ordrng 1 W10754448 (clutch) and 1 W10734521 (slider)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Avon Lake, OH 44012
Manny
Job Details: 09/03/2021
"Display on dispenser keeps coming off and on, contacted bj he suggested to call wp tech line Brian, recommended replace Orion board and maybe the dispenser, he says it most likely the a low voltage issue on the Orion board. Customer will call whirlpool to see if the help with the cost of the repair and will contact office if proceeding with the repair.; ordrng 1 W11336586 (Orion board) and 1 W11442053 (Dispenser ui), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near North Royalton, OH 44133
David R
Job Details: 09/03/2021
"Exactly same issue as previous a couple of months ago. Cc unit is turning on by its self. Starting up randomly without being touched. UI was already replaced. Would suggest replacing UI and Control at same time. Gave estimate to customer. Customer to cal whirlpool customer service and go from there. Do not order anything at this time being. ; ordrng 1 W11225084 (Control) and 1 W11395600 (UI), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Westlake, OH 44145
Corina B
Job Details: 09/03/2021
CC that the u it is not washing. Confirmed. Found the shifter out of position. Replaced the shifter from t/s. Opt test ok. ; used 2 W10913953 (ACTUATOR) from stock
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near Streetsboro, OH 44241
Brian M
Job Details: 09/03/2021
Cc of leak when runningFound valve boot to be deformed Replaced valve OP Test Ok ; used 1 W11165546 (VALVE) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model W1TXNMFWB01
Near Willowick, OH 44095
Joe O
Job Details: 09/03/2021
"Cc: leakingFound unit leaking from top of nut on water supply line. Water valve rusted from water leaking. Needs water valveOnly charging half labor due to still being a leaking issue; ordrng 1 WP2315576 (valve-inlt), used 1 SHIPPING (shipping and handling) from stock"