We serviced a
WTW5540SQ0 WHIRLPOOL
Model WASHER
Near Beachwood, OH 44122
Chris H.
Job Details: 04/26/2017
Customer complaint that unit stops mid cycle until she opens and closes the lid, lid lock has malfunctioned, replaced lid lock from ts, op test good ; used 1 WP8318084 (LID SWITCH) from stock, Job Cmpltd
We serviced a
KDTE254ESS2 KITCHENAID
Model DISHWASHER
Near Beachwood, OH 44122
Chris H.
Job Details: 04/26/2017
Customer complaint that unit does not dry very well, no codes found, unit is drying as designed, instructed customer on unit maintenece and how to properly use unit, instruted customer to refer to owners manuel for cycle times, advised running hot water in sink before starting unit, no issues found unit is operating as designed, pop in sd; Job Cmpltd
We serviced a
11067732791 WHIRLPOOL
Model DRYER
Near Madison Township, OH 44057
Corina B
Job Details: 04/26/2017
CC that the drum will not turn. Removed the drum found the belt is broken. Replaced the belt and the rollers from the t/s. checked vent, good air flow. Ran cycle test, optest ok.
We serviced a
AGR5715QDW AMANA
Model RANGE
Near Painesville, OH 44077
Corina B
Job Details: 04/26/2017
CC when setting the oven to heat does not heat. When turning oven on ignitor is not glowing. Checked the ignitor, getting 120v. Will need a new ignitor. Replaced the ignitor from t/s. set oven to 350*, advised cust to wait 10-15 min after the the pre heat buzzer goes off put insert the food. optest ok.; used 1 12400035 (IGNITOR 5299) from stock,
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW0
Near Kingsville, OH 44048
Arthur V
Job Details: 04/26/2017
Replaced water valve. Re calibrated. Op test good ; Job Cmpltd,
We serviced a
WHIRLPOOL MICROWAVE
Model KEMS308SSS04
Near Aurora, OH 44202
Robert A.
Job Details: 04/26/2017
Found end of mag damaged, need to reorder, see pic; ordrng 1 W11098747 (MAG), schdld next appmnt for 5/1 MON 9-12,
We serviced a
KDTE104EWH1 KITCHENAID
Model DISHWASHER
Near Concord Township, OH 44077
Corina B
Job Details: 04/26/2017
CC that the dispenser is not opening. Found the gasket is coming off of the dispenser. R/p the dispenser from t/s. ran calibration, ran test cycle optest ok.; used 1 W10861000 (DISPENSER-DISHWASHER) from stock, Job Cmpltd,
We serviced a
FFHS2611LWHA FRIGIDAIRE
Model REFRIGERATOR
Near Painesville, OH 44077
Corina B
Job Details: 04/26/2017
CC That the ice maker is not making ice. Found the water is dispensing into the i/m. Will not cycle the ice. Will need a new i/m. Talked to gs to order part. Office to order part. ; ordrng 1 241798224 (ice maker)
We serviced a
WDF320PADB0 WHIRLPOOL
Model DISHWASHER
Near Mentor, OH 44060
Corina B
Job Details: 04/26/2017
CC that the clean light on the control does not light. Ran diag and found the clean light does not come on. The lights are on the control board. Will need a new control. Office to order parts. ; ordrng 1 W10804118 (cntrl-elec), schdld next appmnt for 4/27 THU !, saved tckt [SdLink
We serviced a
WFG515S0EB0 WHIRLPOOL
Model RANGE
Near Maple Heights, OH 44137
Chris H.
Job Details: 04/26/2017
Customer complaint that unit is not cooking properly and the interior light keeps flashing, time is not staying set to correct time, wiring is correct, checked all connections, control has malfuntioned, unit needs a new control, spoke with gs ordering part ; ordrng 1 WPW10348656 (cntrl-elec),
We serviced a
WRS322FDAM04 WHIRLPOOL
Model REFRIGERATOR
Near Lyndhurst, OH 44124
Chris H.
Job Details: 04/26/2017
Installed new ff door, op test good; ordrng 1 WPW10511972 (nameplate),
We serviced a
WTW8500BW0 WHIRLPOOL
Model WASHER
Near Lorain, OH 44052
Paul H.
Job Details: 04/26/2017
Ran diagnostics, f40 ATC thermistor, need to replace valve log to rectify, ; ordrng 1 W10853723 (valve),
We serviced a
MER8680BS0 MAYTAG
Model RANGE
Near Lorain, OH 44052
Paul H.
Job Details: 04/26/2017
Flame customer saw was from bake element blowing out, need to replace element, ordering; ordrng 1 W10779716 (elmnt-bake)
We serviced a
WRT311FZDB00 WHIRLPOOL
Model REFRIGERATOR
Near Elyria, OH 44035
Paul H.
Job Details: 04/26/2017
Unit is not defrosting, put in manual defrost, not heating, checked heater and bi-metal, both are good, needs a defrost control, had to clear evaporator with steamer, ordering defrost control; ordrng 1 WPW10352689 (cntrl-elec),
We serviced a
MCD2358WEM02 WHIRLPOOL
Model REFRIGERATOR
Near Moreland Hills, OH 44022
Jeff M
Job Details: 04/26/2017
The ice door shute seal deteriorating needs new chute door allowing warm air to freeze the ice bucket in place; ordrng 1 WP2180353 (CHUTE), used 1 SENIORDISCOUNT (SENIORDISCOUNT),
We serviced a
JJW2730WS02 JENNAIRE
Model WALL OVEN
Near Solon, OH 44139
Alice M.
Job Details: 04/26/2017
Installed new part unit op test failed i check the wire connection the pins were seated I did not find any breaks in any wires wiring harness is good upper and lower fan rpm sensors failed needs new fans ; ordrng 1 WPW10273666 (BLOWER LOWER) and 1 WPW10273667 (BLOWER UPPER),
We serviced a
KDRU783VSS03 WHIRLPOOL
Model RANGE
Near Solon, OH 44139
Jeff M
Job Details: 04/26/2017
Technical Service Pointer #: W10900021 moisture is accumulating underneath the user interface customer is going to call KitchenAid back to try to get the parts covered; ordrng 2 W10903603 (VENT)
We serviced a
WHIRLPOOL WASHER
Model WFW9500TW03
Near Conneaut, OH 44030
Arthur V
Job Details: 04/26/2017
Replaced drain pump and door hinge. Op testi good. ; Job Cmpltd,
We serviced a
WHIRLPOOL DRYER
Model WGD9400SW2
Near Aurora, OH 44202
Robert A.
Job Details: 04/26/2017
Ran unit, reset idler pulley, removed hair clips from blower wheel, ran unit again, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Lyndhurst, OH 44124
Dan H
Job Details: 04/26/2017
Customer complaint that unit is leaving lint on clothes, customer showed a few items with lint on them, no sharp edges found in basket, ran diagnostics no error codes found, called whirlpool tech line spoke with mike, unit runs test cycle, issue is not in the machine, suggested check pockets and using a lighter agitation cycle sr# 7718898747; , Job Cmpltd,
We serviced a
JENN-AIR WINE COOLER
Model JUW24FLARS00
Near Westlake, OH 44145
Dan H
Job Details: 04/26/2017
rim piece is in the way(see pic), unit needs pulled out to install new part, customer to contact us when trim piece is removed for rescheduling;
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSC25C6EYY02
Near Westlake, OH 44145
Dan H
Job Details: 04/26/2017
Installed new air damper, op test good, took extra air damper to return; Job Cmpltd,
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Cleveland, OH 44107
Dan H
Job Details: 04/26/2017
Customer complaint that unit was in a constant drain, started normal wash cycle, unit drained, water came up out of garbage disposal, no water entered unit, ran diagnostics test cycle, no error codes found, found no water from supply hose at fill valve, advised customer that they needs a plumber to correct water supply, unit is operating as designed ; Job Cmpltd, saved tckt [SdLink\290509a.png],
We serviced a
IKEA RANGE
Model IGL730CS0
Near Cleveland, OH 44102
Dan H
Job Details: 04/26/2017
Customer complaint that oven temperature is too hot, started baker for 350 degrees, let unit preheat 20 mins, oven temperature at 354 degrees, unit is operating as designed ; Job Cmpltd,
We serviced a
MAYTAG REFRIGERATOR
Model MSF25D4MDM02
Near Cleveland, OH 44111
Dan H
Job Details: 04/26/2017
Customer complaint that lights are not working, found freezer section led light out, led is receiving power, unit needs new led light; ordrng 1 WPW10515057 (light), schdld next appmnt for 4/28 FRI !,
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW0
Near Strongsville, OH 44149
Dan H
Job Details: 04/26/2017
Customer complaint that unit is not starting and display went blank, and keys not making sound, ran diagnostics found f0e5(off balance load) and f2e1(stuck key) error codes, started normal wash cycle, lid locked , unit filled and advanced to agitate cycle, unit completed rinse cycle and advanced to spin cycle, unit completed cycle, ran key encoder test, sound on/off button is not responding, unit needs new user interface per tech sheet, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent ; ordrng 1 W10861501 (console), schdld next appmnt for 4/27 THU !,
We serviced a
GE REFRIGERATOR
Model PFSS5NFZASS
Near Austinburg Township, OH 44010
Arthur V
Job Details: 04/25/2017
Found eve app fan motor with 13 V DC not running needs fan motor and blade; ordrng 1 WR60X10208 (blade evap fan asm) and 1 WR60X10277 (motor dc evap fan as), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, schd for Mon
We serviced a
WHIRLPOOL RANGE
Model WFE540H0AS0
Near Ashtabula, OH 44004
Arthur V
Job Details: 04/25/2017
Found unit needs bake element. Element is open. Please order from v and v Youngstown ; ordrng 1 W10779716 (elmnt-bake), schdld next appmnt for 4/28 FRI !,
We serviced a
AMANA WASHER
Model NTW4705EW0
Near Edgewood, OH 44004
Arthur V
Job Details: 04/25/2017
Found shield warped and actuator sticking when trying to shift. Replaced both with truck stock parts. Re calibrated. Op test good. ; used 1 W10913953 (ACTUATOR), and 1 WPW10427633 (SHIELD) from stock, Job Cmpltd,
We serviced a
AMANA WASHER
Model NTW4705EW0
Near Edgewood, OH 44004
Arthur V
Job Details: 04/25/2017
Getting 2 error codes F5e1 lid switch fault. And f0e5 off balance liad detected. Cleared error codes and cycled unit. Unit ran thru a COMPLETE quick cycle with no errors. Unit op test good ; Job Cmpltd,
We serviced a
KITCHENAID WALL OVEN
Model KEBS109BSS00
Near Chagrin Falls, OH 44022
Robert A.
Job Details: 04/25/2017
Installed thermal fuse, tested unit, op test ok; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSC24C8EYY01
Near Bainbridge, OH 44023
Robert A.
Job Details: 04/25/2017
Found cap tube going to ff evap leaking, removed approx 5" of cap tube, reconnected, pulled 28" vac w/pump, watched, no change, charged 5.3 oz r134a, ran test 4, good, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW0
Near Aurora, OH 44202
Robert A.
Job Details: 04/25/2017
Complaint of water level, ran diagnostics, off bal load, ran recal cycle, good, ran normal wash cycle, op test ok; Job Cmpltd,
We serviced a
KSSC36QTS00 KITCHENAID
Model REFRIGERATOR
Near Brecksville, OH 44141
Chad P.
Job Details: 04/25/2017
Found when auger molex connector was removed found wire was shorted in connector. Tech does not having matching connected. Willl have to stop and pick one up from an electrical store.
We serviced a
KCMS1555SSS2 KITCHENAID
Model MICROWAVE
Near Strongsville, OH 44136
Chad P.
Job Details: 04/25/2017
Installed parts listed. Op test no good. Mag ran for only a few minutes then high side lost power. Relay on control shorted and terminal on trans winding shorted. Needs control and trans replaced. ; ordrng 1 WPW10169272 (CONTROL) and 1 WPW10238703 (TRANS)
We serviced a
GB2FHDXWB02 WHIRLPOOL
Model REFRIGERATOR
Near Amherst, OH 44001
Paul H.
Job Details: 04/25/2017
Replaced damper, tested in service mode, tested fine.; Job Cmpltd,
We serviced a
MVWX655DW1 MAYTAG
Model WASHER
Near Lorain, OH 44055
Paul H.
Job Details: 04/25/2017
Ran diagnostics, f1e2 stuck key, cleared and ran auto test, went through auto test fine, unable to reproduce issue, ran a calibration cycle, op test ok.; Job Cmpltd,
We serviced a
WTW5520SQ0 MAYTAG
Model WASHER
Near Sheffield Lake, OH 44054
Alice M.
Job Details: 04/25/2017
Replaced timer assembly, ran a short cycle to ensure unit advanced, advanced fine, op test ok.;
We serviced a
MVWC200BW0 MAYTAG
Model WASHER
Near Avon Lake, OH 44012
Paul H.
Job Details: 04/25/2017
Replaced gearcase and actuator, while replacing old cam was fused to old gearcase, replaced cam from t/s, calibrated and ran test cycle, all functions good, op test ok.; used 1 W10721967 (PULLEY) from stock, Job Cmpltd
We serviced a
CWG3600AAS13 MAYTAG
Model RANGE
Near Beachwood, OH 44122
Jeff M
Job Details: 04/25/2017
The unit was not lighting the ignitor was open i replace the part with ts unit op tested good ; used 1 12400035 (IGNITOR) from stock, Job Cmpltd,
We serviced a
KDTE104ESS0 KITCHENAID
Model DISHWASHER
Near South Russell, OH 44022
Jeff M
Job Details: 04/25/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
KDTE104ESS0 KITCHENAID
Model DISHWASHER
Near South Russell, OH 44022
Jeff M
Job Details: 04/25/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
MVWB835DW0 WHIRLPOOL
Model WASHER
Near Bainbridge Township, OH 44023
Jeff M
Job Details: 04/25/2017
Chris file# 7718880345 the unit had a f0e5 i Recalibrated the machine unit tested good I ran a cold water cycle the temperature was about 60° at the bottom the tub unit tested good could not duplicate an issue; Job Cmpltd,
We serviced a
MVWC565FW0 MAYTAG
Model WASHER
Near North Royalton, OH 44133
Chad P.
Job Details: 04/25/2017
Ran unit on normal wash, drain spin and service test mode. No abnormal noises. Checked drive system. No faults found. Advised to use as normal. Op test ok. ; Job Cmpltd,
We serviced a
GTWN7450D0WW GE
Model WASHER
Near Strongsville, OH 44149
Chad P.
Job Details: 04/25/2017
Parts listed installed. Update was successful. Op test ok. ; Job Cmpltd,
We serviced a
MAH5500BWW WHIRLPOOL
Model WASHER
Near Strongsville, OH 44136
Chad P.
Job Details: 04/25/2017
Installed pressure switch. Op test ok. ; Job Cmpltd,
We serviced a
MGR5765QDB WHIRLPOOL
Model RANGE
Near Olmsted Township, OH 44138
Alice M.
Job Details: 04/25/2017
Found latch stuck in the closed position. Reset power to unit. Door unlocked. Put unit in self clean and canceled. Door locked and unlocked correctly. Op test ok.
We serviced a
MMV4205DB1 MAYTAG
Model MICROWAVE
Near MIDDLEBRG HTS, OH 44130
Chad P.
Job Details: 04/25/2017
Installed control. Op test ok. ; Job Cmpltd,
We serviced a
WHIRLPOOL WALL OVEN
Model WW30430B
Near Aurora, OH 44202
Robert A.
Job Details: 04/25/2017
Found lower bake element shorted, checked for power, recieving 220vac, needs elementNote element clean and oven cleanCust to contact wp and let us know; ordrng 1 WPW10310258 (BAKE ELEMENT61.06), used 1 SHIPPING (SHIPPING AND HANDLING)
We serviced a
GE DISHWASHER
Model GDWF160R100SS
Near Streetsboro, OH 44241
Robert A.
Job Details: 04/25/2017
Found unit not draining, pump humming, checked drain line clear, needs pump; ordrng 1 WD26X10039 (pump drain asm74.26), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 4/28 FRI 1-5
We serviced a
ZDP366NP3SS GE
Model RANGE
Near Beachwood, OH 44122
Chad P.
Job Details: 04/25/2017
Installed convect element. Op test ok. ; Job Cmpltd
We serviced a
FRIGIDAIRE FRONT LOAD WASH
Model FAFW3801LW4
Near Streetsboro, OH 44241
Robert A.
Job Details: 04/25/2017
Ran drain and spin, unit drained and went into high spin, drain hose too far in stack, corrected and zip tied in place, ran diagnostics, slow drain, pump clear, ran rinse and spin, draining and spinning correct, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WTW4850XQ1
Near Rootstown Township, OH 44266
Robert A.
Job Details: 04/25/2017
Ran diagnostics, overflow condition, motor unable to reach target speed, off bal load, checked pressure hose, clogged, cleard, no kinks, good, checked under unit, good, ran drain and spin, good, ran recal cycle, good tested spin, good, checked adj, good, tested water height in normal wash, good, ran drain and spin, good, no pointers on unit, op test ok; Job Cmpltd,
We serviced a
KFGD500ESS03 WHIRLPOOL
Model RANGE
Near Cleveland, OH 44111
Brian B
Job Details: 04/25/2017
Verified pop.. sent pic. Machine still under first year warr.. found left side top burner grate cracked. Oven light working. Bulb was defective.. also, center griddle burner not lighting all the way around. Burner head needs to be cleaned. Buildup of grease on head. Advised cust to clean with small wire brush. Office to order new burner grate. Customer can install.
We serviced a
WRB329DMBM00 WHIRLPOOL
Model REFRIGERATOR
Near Westlake, OH 44145
Brian B
Job Details: 04/25/2017
Ice has a strange metallic taste. There is no water tank on machine, just a stand alone i/m. Customer has a copper supply line which did not cause a taste issue on old refrig. The only parts on machine that contacts water is i/m and valve. Per GS.. ok to replace both parts. R/s per cust req. needs after 3:00 and cwow 30 min ahead if poss.; ordrng 1 W10884390 (ICE MAKER) and 1 WPW10498976 (VALVE)
We serviced a
CAE2743BQ0 WHIRLPOOL
Model WASHER
Near Cleveland, OH 44102
Brian B
Job Details: 04/25/2017
Replaced control. Ran calibration and auto test. Optest ok. Brought back core for return.; Job Cmpltd
We serviced a
UXD8636DYS3 WHIRLPOOL
Model HOOD
Near Westlake, OH 44145
Brian B
Job Details: 04/25/2017
Found vent rubbing on cooktop when going up. Removed cooktop and showed customer that vent is working smoothly. Cooktop will have to be moved forward about 1/8 in. This is a solid surface ctop and will have to be trimmed by counter people. Vent checks ok.; Job Cmpltd,
We serviced a
RBD276PDB6 WHIRLPOOL
Model WALL OVEN
Near Westlake, OH 44145
Brian B
Job Details: 04/25/2017
Panel not responding. Some pads mot working. Checked voltage at control. 240v.. reset power and UI ribbon. Still not working. Will need new control panel. Parts are NLA. Cannot be repaired. No charge to cust.; Job Cmpltd
We serviced a
MDE6800AYW WHIRLPOOL
Model DRYER
Near Lakewood, OH 44107
Brian B
Job Details: 04/25/2017
Coeaned out lint and kleenex that had come apart in machine. Removed and cleaned out blower housing. Vent checks good. Heat and airflow good. Optest ok.
We serviced a
KFES530ESS0 KITCHENAID
Model RANGE
Near Cleveland, OH 44113
Brian B
Job Details: 04/25/2017
Replaced listed parts. Cleared code and ran control reset. Optest ok. Brought back cores for return.; Job Cmpltd,
We serviced a
MAYTAG DISHWASHER
Model MDB7749SBB0
Near Middleburg Heights, OH 44130
Dan H
Job Details: 04/25/2017
Customer complaint that control panel is falling off, confirmed, found handle and user interface mounts broken, unit needs new user interface(blk) and door handle; ordrng 1 W10811164 (panel-cntl) and 1 WPW10329510 (handle), schdld next appmnt for 4/28 FRI 8-12,
We serviced a
JEN REFRIGERATOR
Model JFC2089HES
Near Broadview Heights, OH 44147
Dan H
Job Details: 04/25/2017
Customer complaint that unit is not cooling, fresh food section temperature at 81 degrees, freezer section temperature at 81 degrees, evaporator fan is running, no frost pattern on evaporator, condenser fan is running, compressor is not running, compressor receiving 120vac, found compressor coils open, unit needs new compressor, customer has plastic water line connected to refrigerator, advised customer that this is a potential flood hazard and they should replace it with a copper water line, customer does not want repair; ordrng 1 W10160407 (compressor367.29), used 1 SHIPPING (SHIPPING AND HANDLING) from stock,
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADM0
Near Williamsfield, OH 44093
Arthur V
Job Details: 04/25/2017
When removing hose from water inlet valve solenoid broke off in my hand. Needs water inlet valve. Please order from v and v youngstown or mentor ; ordrng 1 WPW10327249 (valve-inlt), schdld next appt Fri !
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8979SFZ2
Near Orwell, OH 44076
Arthur V
Job Details: 04/25/2017
Customer complaint unit leaking on left side and cust believes door is not latching properly because if she pushes on the door the unit gets quieter. Found unit leaking from top of door where it is not sealing properly. Needs rails and latch ; ordrng 1 W11048934 (TRACK) and 1 W11048936 (TRACK) and 1 WPW10544004 (strike) and 1 WPW10653840 (latch-door), saved tckt [SdLink\290621a.png], schd next appt> Mon !
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW0
Near Cleveland, OH 44120
Eric M.
Job Details: 04/25/2017
Comp makes grinding sound and not cleaning clothes. Init svc test iaw tech sheet: F2e1 (ui stuck button); F6e2 (Communication Error: UI Cannot Hear ACU), cleared, spun basket, washplate loose, found gear on washplate worn, needs washplate and screw replaced.; ordrng 1 W10752187 (screw) and 1 W10752283 (washplate), schdld next appmnt for 4/27 THU 12-3,
We serviced a
MAYTAG DISHWASHER
Model MDBH979SAW0
Near Eastlake, OH 44095
Eric M.
Job Details: 04/25/2017
Replaced user interface, ran thru svc test iaw tech sheet, near end of test, indicator lights went out, but the cancel/drain indicator was blinking erratically as the relay on the board was clicking. Ran svc test, came up with 6-4 (float switch open), found float not moving freely, reset float and lever, ran test again, this time it passed, optest good.; Job Cmpltd,
We serviced a
GE B/IN REFRIGERATOR
Model ZIRS360NXARH
Near Moreland Hills, OH 44022
Robert A.
Job Details: 04/25/2017
Inspected unit, comp and fans running, frost only by cap tube, no heat on cond, tapped lowside, unit in 18"vac, added r134a, evap frosting, temp dropping, needs evap and drierCust to call office; ordrng 1 WR85X10017 (evap coil319.12) and 1 WR86X10030 (dryer21.06), used 1 SHIPPING (SHIPPING AND HANDLING) from stock,
We serviced a
GE WASHER
Model GTWN2800D2WW
Near Concord Township, OH 44060
Dan H
Job Details: 04/25/2017
Installed new drain pump, unit is still leaking from hole in drain hose, unit needs new drain hose; ordrng 1 WH41X10096 (drian hose22.39), , schdld next appmnt for 4/27 THU 2-5,
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS4
Near Kirtland, OH 44094
Dan H
Job Details: 04/25/2017
Customer complaint that unit beeps occasionally and now is not starting, started normal wash cycle, unit filled and began wash cycle, unit beeped and cancelled cycle, ran diagnostics test cycle found 6-6(cold water) error code, unit cancelled test cycle before completion, unit needs new control, customer does not want repair at this time, ; ordrng 1 W10473197 (cntrl-elec), used 1 SHIPPING (SHIPPING AND HANDLING) from stock,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Olmsted Falls, OH 44138
Dan H
Job Details: 04/25/2017
Customer complaint that unit is making too much ice, found ice maker bail arm broken off of ice maker, unable to reinstall bail arm, unit needs new ice maker, installed new ice maker, op test good ; used 1 4317943 (ICEMAKER) from stock, Job Cmpltd,
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXBL8
Near Brook Park, OH 44142
Dan H
Job Details: 04/25/2017
Installed new upper rack adjusters, op test good. ; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ01
Near Strongsville, OH 44136
Dan H
Job Details: 04/25/2017
Customer complaint that left fresh food section door switch is not recognizing door being closed, adjusted door switch contacts, op test good ; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Edgewood, OH 44004
Arthur V
Job Details: 04/25/2017
Cust getting soap,bleach,spots on clothes. Cust using Gain packets and directions say use as many as 3 packets for a load. Advised cust to use powdered detergent ( small amounts ) and follow directions in manual. Also advised cust how to properly load new style washers with a washplate. Ran diagnostics. No error code. Cycled. Unit filled and agatated. Unit op test good ; Job Cmpltd,
We serviced a
GE REFRIGERATOR
Model GFE29HSDASS
Near Andover, OH 44003
Arthur V
Job Details: 04/25/2017
Replaced gears and connectors. Op test good. Door closing properly now. No frost in unit upon arrival. Unit op test good ; Job Cmpltd,
We serviced a
AMANA WASHER
Model ALW780QAW
Near Mentor, OH 44060
Eric M.
Job Details: 04/25/2017
Only part that the cust has is the drive bell/seal kit, no agitator, spoke to gs, will have to re-order agitator.; ordrng 1 40000501W (agitator), schdld next appmnt for 4/28 FRI !,
We serviced a
WHIRLPOOL DISHWASHER
Model WDP350PAAW4
Near MENTOR ON THE, OH 44060
Eric M.
Job Details: 04/25/2017
Comp not draining. Plugged in, immediately started draining, after water drained, init svc test iaw tech sheet, all indicators are illuminated with the exception of the clean led, so if there are any faults, unable to determine what they are. Ran thru svc test, upon completion, water drained, going to need the control board replaced due to the clean indicator burned out. ; ordrng 1 W10804120 (CONTROL BOARD), schdld next appmnt for 4/27 THU !,
We serviced a
AMANA REFRIGERATOR
Model SSD25TW
Near Mentor, OH 44060
Eric M.
Job Details: 04/25/2017
Comp im stopped making ice and they discovered water on floor behind unit. Found fill tube frozen. Disconnected waterline fm fill tube, valve leaking thru. Turned im off. Needs valve replaced. Quoted $118 labor. ; ordrng 1 WPW10245167 (VALVE 6365), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 4/27 THU !,
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Euclid, OH 44117
Eric M.
Job Details: 04/24/2017
Replaced reservoir, adapter, ui & control board, installed fascia heater, optest good. Customer has a plastic waterline attached to refrigerator, explained the flooding hazard associated with this type of waterline and advised customer to replace with a copper waterline to prevent flooding. Customer has a saddle valve connected to the supply line, advised cust the flooding hazard associated with this type of valve, recommended customer have the valve replaced with an 1/4" inline valve.; Job Cmpltd,
Near Euclid, OH 44132
Eric M.
Job Details: 04/24/2017
MAYTAG WASHER MAV6000AWComp leaking all over floor. Leaking fm drain pump, needs drain pump replaced. Quoted $108 labor.; ordrng 1 WP35-6465 (PUMP - DRAIN 6175), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 4/26 WED !,
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Middlefield, OH 44062
Robert A.
Job Details: 04/24/2017
Ran diagnostics, no codes, checked under unit, good, ran recal cycle, good, ran drain and spin, good, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSC24C8EYY01
Near Bainbridge, OH 44023
Robert A.
Job Details: 04/24/2017
Recovered refrigerant, replaced ff evap, comp and drier, pulled 28"vac w/pump, watched, no change, charged 5.3oz r134a, pressures good, unit cooling, ran test 4, good, op test okAllow 24hrs for propper cooling; Job Cmpltd,
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS5
Near Franklin Township, OH 44240
Robert A.
Job Details: 04/24/2017
Found when plugged in a couple of ui light flash,then no op, rest connections, ran diagnostics, good, watched cycle, good, started normal wash, good, op test ok; , Job Cmpltd,
We serviced a
ELECTROLUX DISHWASHER
Model EI24ID30QW0A
Near Aurora, OH 44202
Robert A.
Job Details: 04/24/2017
Found air dry 12x, and delay flashing, pressed cancel, ng, cycled power to unit, ran diagnostics, heater fault, trabidity sensor fault, checked connections, good, tested heater, open, needs pump/heater asm and sensor; ordrng 1 A00040101 (sensor) and 1 A00210602 (pump/HEATER), schdld next appmnt for 4/26 WED ! [**],
We serviced a
HSS25ATHBCBB HOTPOINT
Model REFRIGERATOR
Near Cleveland, OH 44102
Chris H.
Job Details: 04/24/2017
Customer complaint that unit frz section is not cooling properly, frz temp at 30 ff temp at 38, compressor is running, condenser and evap fan are running, evap does not have correct frost pattern, unit is pulling 1.34 amps, compressor is excessively hot and making noises, contacted bj, tapped system, low side pressure at 30, unit needs a new compressor, spoke with gs ordering part, CFC JOB CFC JOB ; ordrng 1 WPW10143759 (drier-uv) and 1 WR87X20936 (COMPRESSOR ), used 1 TJ90BPV31 (BULLET PIERCING VALVE)
We serviced a
WTW8500DC0 WHIRLPOOL
Model WASHER
Near North Olmsted, OH 44070
Chris H.
Job Details: 04/24/2017
Customer complaint that unit is not powering on, unit is plugged into correct polarity outlet, plugged in amp meter outlet has 122 volts, unit entered diagnostics found F6E2 ui cannot communicate with acu, tested ui harness for continuity, harness checks good, per tech sheet follwed 5vdc is present but main control is not responding, main control has malfunctioned, unit needs a new main control, spoke with gs ordering part ; ordrng 1 W10812418 (cntrl-elec)
We serviced a
10651139214 KENMORE
Model REFRIGERATOR
Near Mentor, OH 44060
Chris H.
Job Details: 04/24/2017
Customer complaint that units water filter light is coming on, instructed customer on how to reset light and to replce water filter, installed air filter which was never installed, unit is operating as designed; Job Cmpltd,
We serviced a
KRFF302EWH01 KITCHENAID
Model REFRIGERATOR
Near University Heights, OH 44118
Chris H.
Job Details: 04/24/2017
Installed new slide, op test good ; Job Cmpltd,
We serviced a
WRF560SEYM05 WHIRLPOOL
Model REFRIGERATOR
Near Fairview Park, OH 44126
Chris H.
Job Details: 04/24/2017
Customer complaint that unit is leaking water, unit is leaking out of freezer due to drain tube being clogged, drain tube is not like one we carry in stock is a straight thru tube with duck bill, removed duck bill steamed out drain tube, unit is now draining properly, op test good ; Job Cmpltd,
We serviced a
MVWX655DW1 MAYTAG
Model WASHER
Near Westlake, OH 44145
Chris H.
Job Details: 04/24/2017
Customer complaint that soap bottle cap fell in between inner and outer tub, removed inner basket, removed cap, op test good; Job Cmpltd,
We serviced a
WRF535SMBM00 WHIRLPOOL
Model REFRIGERATOR
Near Willowick, OH 44095
Corina B
Job Details: 04/24/2017
CC that the fz has frost. Found the fz door not sealing. Steamed fz out and steamed the gasket. cleaned the condenser coils. Door is now closing tight. Optest ok.
We serviced a
WFG320M0BW0 WHIRLPOOL
Model RANGE
Near Cleveland, OH 44120
Corina B
Job Details: 04/24/2017
CC that the oven caught on fire. Removed the floor panel and found something sticky on the deflector. Cleaned the sticky substains. They used a fire extinguisher to put the fire out. Cleaned residueout and per GS said to have cust to set oven to 450* for 45 min to get the rest of the residue out and wipe it down. Checked the igniter, lite everytime. Preheated oven to 350*, optest ok. ; Job Cmpltd,
We serviced a
WDF520PADM5 WHIRLPOOL
Model DISHWASHER
Near Lakewood, OH 44107
Corina B
Job Details: 04/24/2017
CC that the d/w is not draining. Found the drain hose is laying on the cabinet floor. Which the water was siphoning back into the d/w. Elevated the drain hose fille and Drained d/w. Optest ok. ; Job Cmpltd,
We serviced a
WTW8040DW1 WHIRLPOOL
Model WASHER
Near Cleveland, OH 44102
Corina B
Job Details: 04/24/2017
Cust showed pop, sent pic. Ran diag fault code f0e5 off balance load, f8e1 long fill no fill, f0e3 overload, Cleared codes. Ran test 51 and 52, a rinse and spin. Advised cust to not overload machine proper load size is 6-8 bath towels. To use 1-2 tablespoons of laundy detergent. Cust is not happy with machine, advised them to call whirlpool consumer assistance. Optest ok.; Job Cmpltd,
We serviced a
FFHS2311LBPA FRIGIDAIRE
Model REFRIGERATOR
Near Eastlake, OH 44095
Corina B
Job Details: 04/24/2017
CC that the i/m is leaking and not making ice. Found solid blocks of ice in the ice bin. Needs a new i/m. Talked to GS and agreed that it needs a new i/m. Office to order part. ; ordrng 1 241798224 (ice maker),
We serviced a
AMV1150VAS5 AMANA
Model MICROWAVE
Near Cleveland, OH 44113
Corina B
Job Details: 04/24/2017
Control panel is not displaying numbers. The unit is heating. Will need a new control panel. Office to order part. Cust was not here, when i was here. Doorman let me in and signed PVR.; ordrng 1 W10333865 (panl-cntrl),
We serviced a
MSF25D4MDM02 MAYTAG
Model REFRIGERATOR
Near North Ridgeville, OH 44035
Paul H.
Job Details: 04/24/2017
Replaced housing, installed a new filter, bled line, op test ok.; Job Cmpltd
We serviced a
WRT311FZDB00 WHIRLPOOL
Model REFRIGERATOR
Near Avon, OH 44011
Paul H.
Job Details: 04/24/2017
Condensation is primarily in RC, RC door was not sealed when I arrived, gasket were extremely dry and powdery, RC door gasket was not stretching out to seal, lubricated both gaskets thoroughly with vaseline, stretched to form proper seal, gasket magnets intact, creating a good seal now.; Job Cmpltd
We serviced a
WGD8500BW0 WHIRLPOOL
Model DRYER
Near Westlake, OH 44145
Paul H.
Job Details: 04/24/2017
Replaced motor, tested, started up fine, op test ok.; Job Cmpltd
We serviced a
WRF560SMYW04 WHIRLPOOL
Model REFRIGERATOR
Near Sheffield Lake, OH 44054
Paul H.
Job Details: 04/24/2017
Replaced main control, op test ok.; Job Cmpltd,
We serviced a
CVM1790SS2SS GE
Model MICROWAVE
Near Avon Lake, OH 44012
Paul H.
Job Details: 04/24/2017
Replaced main control, found discoloration on door switch, needs replaced connection is intermittent, explained to customer, need to order; ordrng 1 WB24X10029 (switch micro),