Service History 713

We serviced a
IBS550PWS00 IKEA
Model WALL OVEN
Near Cleveland, OH 44132
Chad P.
Job Details: 03/12/2018
Cc that unit was making a humming noise and a ticking sound on normal bake at 350. Ran bake at 350. Unit got to temp and cycled correctly. No humming or ticking noises. Shut unit done. Killed power and removed interface and inspected wiring and controls. No burning or shorting seen or smelled. Powered unit back up and ran again. Unit operated as designed. Op test ok. ; Job Cmpltd,
We serviced a
WFE320M0ES0 WHIRLPOOL
Model RANGE
Near Olmsted Falls, OH 44138
Dan H
Job Details: 03/12/2018
Installed new control, op test good ; Job Cmpltd,
We serviced a
WFG320M0BS2 WHIRLPOOL
Model RANGE
Near North Ridgeville, OH 44039
Dan H
Job Details: 03/12/2018
Console recieved is damaged more than original one, reordering console; ordrng 1 W11097777 (panl-cntrl), schdld next appmnt for 3/19 MON
We serviced a
WRF535SMBM00 WHIRLPOOL
Model REFRIGERATOR
Near North Ridgeville, OH 44039
Dan H
Job Details: 03/12/2018
Wrong gear ordered again, ordering correct part; ordrng 1 12002497 (gear (left)), schdld next appmnt for 3/19 MON
We serviced a
WFW75HEFW0 WHIRLPOOL
Model WASHER
Near Lorain, OH 44052
Macaulay G.
Job Details: 03/12/2018
Washer had error for long drain and door lock. Found dog hair clogged in drain pump. Cleared errors and ran through cycles to help get rid of residual hair. Ran through test mode. Tested ok. ; Job Cmpltd
We serviced a
WFW72HEDW0 WHIRLPOOL
Model WASHER
Near Cleveland, OH 44134
Chad P.
Job Details: 03/12/2018
Found bellow not installed correctly allowing objects to pass it and damage pump. Also, unit is not sending water level. Stored faults for long fill no fill. Long drain and pressure signal out of range. Needs pump and pressure switch out of place. Found hot water shut off on house supply leaking. Needs a plumber to fix shutoff. ; ordrng 1 WPW10448876 (PRESSURE SWITCH) and 1 WPW10605427 (PUMP ), schdld next appmnt for 3/19 MON
We serviced a
MSF25D2EAB00 MAYTAG
Model REFRIGERATOR
Near Parma, OH 44129
Chad P.
Job Details: 03/12/2018
Found i.m. Has cubes in it. Reset power connector and shut off bar. I.m. Cycled, ejected cubes and called for water. Op test ok. ; Job Cmpltd
We serviced a
RBD306PDB2 WHIRLPOOL
Model WALL OVEN
Near Middleburg Heights, OH 44130
Chad P.
Job Details: 03/12/2018
Found display failing. Needs control replaced. Control is discontinued and no longer available. ; Job Cmpltd
We serviced a
FFGF3047LSH FRIGIDAIRE
Model RANGE
Near Garfield Heights, OH 44105
Corey L.
Job Details: 03/12/2018
Customer complaint unit says f10 and won’t let unit bake, confirmed f10 error code runaway temp, reset control, still giving f10 error, tested rtp, rtp getting 1080ohms at room temp, unit needs EOC; ordrng 1 316455410 (clock/timer), schdld next appmnt for 3/19 MON
We serviced a
WRS325FDAW04 WHIRLPOOL
Model REFRIGERATOR
Near Mayfield, OH 44143
Corina B
Job Details: 03/12/2018
Replaced the control. Brought core back for return. Optest ok ; Job Cmpltd
We serviced a
WTW4800XQ1 WHIRLPOOL
Model WASHER
Near Avon Lake, OH 44012
Dan H
Job Details: 03/12/2018
Customer complaint of loud noise, found pulley rubbing on pulley shield, both damaged, unit needs new cam kit and pulley shield, installed new cam kit and pulley shield, op test good ; used 1 W10721967 (PULLEY), and 1 WPW10427633 (SHIELD) from stock, Job Cmpltd
We serviced a
WFW92HEFW0 WHIRLPOOL
Model WASHER
Near Avon Lake, OH 44012
Dan H
Job Details: 03/12/2018
Installed new door lock, op test good ; Job Cmpltd
We serviced a
MVWC565FW0 MAYTAG
Model WASHER
Near Lorain, OH 44055
Macaulay G.
Job Details: 03/12/2018
Replaced gear case. Tested unit. Ran calibration. All tested ok.; Job Cmpltd
We serviced a
RED4516FW0 ROPER
Model DRYER
Near Strongsville, OH 44136
Chad P.
Job Details: 03/12/2018
Hooked unit up to power. Ran timed dry. Timer is not advancing. Wiring and power checks good. Needs timer replaced. ; ordrng 1 W10857612 (TIMER), schdld next appmnt for 3/19 MON
We serviced a
WFE540H0ES1 WHIRLPOOL
Model RANGE
Near Strongsville, OH 44136
Chad P.
Job Details: 03/12/2018
Found cabinet crushed. See photos. Non repairable. Techline. Dave. Non repairable but not covered under mfg warranty. Office to turn into partner team. Sr#7721478251
We serviced a
MVWC300VW1 MAYTAG
Model WASHER
Near South Euclid, OH 44118
Corey L.
Job Details: 03/12/2018
Customer complaint unit is tearing clothes, found agitator frayed on bottom of fins, will need agitator, only wants service for now trying to get it an extended warranty,
We serviced a
KMHC319ESS3 KITCHENAID
Model MICROWAVE
Near Mayfield, OH 44143
Corey L.
Job Details: 03/12/2018
Customer complaint door falling off and will turn on when door is open, replaced door switches with truck stock, door sags when opened, found service pointer for sagging doors needs new door bracket kit W10870090, door hinge clip missing, order W10643448 via Servall, unit turn on but turns off after a few seconds of a started load, order updated harness via servall W10907910; ordrng 1 W10643448 (clip) and 1 W10870090 (brkt-suppt) and 1 W10907910 (harns-wire), used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS) from stock, schdld next appmnt for 3/16 FRI
We serviced a
KSSC48QVS02 KITCHENAID
Model REFRIGERATOR
Near Willoughby Hills, OH 44094
Corina B
Job Details: 03/12/2018
Replaced the control and bucket. Brought the core back for return. The water filter cap is broken. Called SM to order part. Cust can install. Optest ok. ; ordrng 1 WP2260518B (cap-filter),
We serviced a
JGD8430ADS JENN-AIR
Model COOK TOP
Near Hambden Township, OH 44024
Corina B
Job Details: 03/12/2018
Replaced the parts listed. Cracked the cooktop on the last screw. And the fan knob is cracked. Called SM to order parts ; ordrng 1 W10204669 (cooktop) and 1 WP7737P245-60 (knob chr), schdld next appmnt for 3/15 THU
We serviced a
WTW5800BW0 WHIRLPOOL
Model WASHER
Near Westlake, OH 44145
Dan H
Job Details: 03/12/2018
Customer complaint of ratcheting noise, found pulley rubbing on pulley shield, both damaged, unit needs new cam kit and pulley shield, installed cam kit and pulley shield, op test good ; used 1 W10721967 (PULLEY), and 1 WPW10427633 (SHIELD) Job Cmpltd,
We serviced a
MVWB765FW0 MAYTAG
Model WASHER
Near Elyria, OH 44035
Macaulay G.
Job Details: 03/12/2018
Unit is functioning as designed. Taught customer about functions of washer. All tested ok. ; Job Cmpltd
We serviced a
KDTM354DSS4 KITCHENAID
Model DISHWASHER
Near Brecksville, OH 44141
Chad P.
Job Details: 03/12/2018
Found wash motor not spraying. Power checks good. Needs sump assy replaced. ; ordrng 1 W10805015 (SUMP), schdld next appmnt for 3/16 FRI
We serviced a
KDTM404EWH3 KITCHENAID
Model DISHWASHER
Near Bedford, OH 44146
Chad P.
Job Details: 03/12/2018
Installed control board. Ran service test mode. Unit previously stored f9e4 fault. For lower sprayer not moving. Sprayer is moving. Also Cust had questions about fan run times that is not described in manual. Techline. Butch. Run time should be about on hour. And if lower sprayer is moving fault can be ignored. Control should fix intermittent fan operations. Sr#. 7721475658; Job Cmpltd
We serviced a
KFIS29PBMS00 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44144
Dan H
Job Details: 03/12/2018
Customer complaint of frost build up in fresh food section, found fresh food section evaporator frozen solid, cleared ice from fresh food section evaporator, ordering control fresh food section evaporator fan and thermistor, and fresh food section evaporator cover, control is no longer available ; ordrng 1 W10581605 (cntrl-elec) and 1 W10633627 (motor-evap) and 1 WPW10277799 (harns-wire) and 1 WPW10389152 (support) and 1 WPW10501260 (cover-evap), schdld next appmnt for 3/16 FRI
We serviced a
MVWB750WQ1 MAYTAG
Model WASHER
Near North Ridgeville, OH 44039
Macaulay G.
Job Details: 03/12/2018
Replaced flood tub. ; Job Cmpltd
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGUB2642LF3
Near Roaming Shores, OH 44084
Jeff M
Job Details: 03/12/2018
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Highland Heights, OH 44143
Jeff M
Job Details: 03/12/2018
Found more glass in the pump. Unit tested good; Job Cmpltd,
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Highland Heights, OH 44143
Jeff M
Job Details: 03/12/2018
, I found more glass in the pump. Unit tested good; Job Cmpltd,
We serviced a
WHIRLPOOL DRYER ELE
Model WED4815EW1
Near Cleveland, OH 44121
Jeff M
Job Details: 03/12/2018
he unit is not heat the t fuse and the heating ele is open the ele is ts but I’m unable to locate it ; ordrng 1 279838 (element,heater), used 1 279838 (ELEMENT) from stock, schdld next appmnt for 3/15 THU 8-12,
We serviced a
KRFF507EBL01 KITCHENAID
Model REFRIGERATOR
Near Orange, OH 44022
Chad P.
Job Details: 03/12/2018
Installed led control board op test ok .. ; Job Cmpltd
We serviced a
AMANA REFRIGERATOR
Model ASI2275FRW00
Near East Cleveland, OH 44112
Jeff M
Job Details: 03/12/2018
She was putting the filter and wrong. Showed her how to properly install the filter unit tested good; Job Cmpltd,
We serviced a
AMANA REFRIGERATOR
Model ASI2275FRW00
Near East Cleveland, OH 44112
Jeff M
Job Details: 03/12/2018
She was putting the filter and wrong. Showed her how to properly install the filter unit tested good; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Cleveland, OH 44110
Jeff M
Job Details: 03/12/2018
Installed new part unit op tested good. There were no extra parts; Job Cmpltd,
We serviced a
WHIRLPOOL DRYER
Model WED7500VW0
Near Mentor, OH 44060
Jeff M
Job Details: 03/12/2018
The unit is not heating I found the thermal fuse open.; ordrng 1 W10843940 (T FUSE), schdld next appmnt for 3/15 THU 8-12,
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ0
Near Mentor, OH 44060
Jeff M
Job Details: 03/12/2018
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204EBL0
Near Concord Township, OH 44077
Arthur V
Job Details: 03/12/2018
Ran diagnostics. Getting a 8-2. Drain motor issue and a 7-1 no heat issue. Let unit run thru test cycle Unit completed and the heater did function. Needs control. ; ordrng 1 W10854229 (cntrl-elec), schdld next appmnt for 3/15 THU !
We serviced a
MVWC565FW1 WHIRLPOOL
Model WASHER
Near Westlake, OH 44145
Dan H
Job Details: 03/12/2018
Customer complaint that unit is not advancing through cycles, Ran diagnostics found f8e1(long/no fill) error code, started normal wash cycle, barely an cold water entering unit, cold water is at a slow trickle from supply, continued cycle with hot water, unit filled and advanced to wash cycle, unit is operating as designed, advised customer that they need a plumber to correct cold water supply, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent ; Job Cmpltd
We serviced a
WFE361LVT0 WHIRLPOOL
Model COOK TOP
Near Lakewood, OH 44107
Dan H
Job Details: 03/12/2018
Customer complaint that left front element is is stuck on large size even when set to small size, left front element is working, left front element is recieving 240vac, left front element does switch from large to small size and back, unable to duplicate the problem, unit is operating as designed ; Job Cmpltd
We serviced a
WTW5000DW0 WHIRLPOOL
Model WASHER
Near Chagrin Falls, OH 44022
Corey L.
Job Details: 03/12/2018
Customer complaint unit is making a loud noise when washing, ran diagnostics, found f7e6 motor fault, f0e2 over suds, the grey plastic piece on top of drive motor is out of round and causing a constant clicking while rotating making it more difficult for motor to work, unit needs new drive motor ; ordrng 1 WPW10006487 (motor-drve), schdld next appmnt for 3/16 FRI
We serviced a
WRS325SDHZ00 WHIRLPOOL
Model REFRIGERATOR
Near Mentor, OH 44060
Corina B
Job Details: 03/12/2018
Replaced the water hose. Filled a cup, no drips. Optest ok. ; Job Cmpltd
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near MENTOR ON THE, OH 44060
Arthur V
Job Details: 03/12/2018
Found item in pizza box area causing door to not close all the way in one spot. Removed item and opened and closed door many times door sealing each time ; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB00
Near Willowick, OH 44095
Jeff M
Job Details: 03/12/2018
The unit was not cooling properly i found the evap fan not spinning. Installed new fan unit tested good; used 1 WP2315539 (MOTOR-EVAP) from stock, Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB00
Near Willowick, OH 44095
Arthur V
Job Details: 03/12/2018
The unit was not cooling properly i found the evap fan not spinning. Installed new fan unit tested good; used 1 WP2315539 (MOTOR-EVAP) from stock, Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB00
Near Willowick, OH 44095
Arthur V
Job Details: 03/12/2018
The unit was not cooling properly i found the evap fan not spinning. Installed new fan unit tested good; used 1 WP2315539 (MOTOR-EVAP) from stock, Job Cmpltd,
We serviced a
MDB8969SDM3 MAYTAG
Model DISHWASHER
Near Avon Lake, OH 44012
Dan H
Job Details: 03/09/2018
Customer complaint that upper rack is falling, found welds on upper rack track broken, unit needs new upper rack tracks; ordrng 1 W11048934 (track) and 1 W11048936 (track), schdld next appmnt for 3/16 FRI
We serviced a
WED4815EW1 WHIRLPOOL
Model DRYER
Near Solon, OH 44139
Corey L.
Job Details: 03/09/2018
, Customer complaint unit is not heating, confirmed no heat, found element open, replaced element 279838 from truck stock, op test good; used 1 279838 (ELEMENT) from stock, Job Cmpltd
We serviced a
MAGIC CHEF RANGE
Model CGR3742ADW
Near Willoughby, OH 44094
Arthur V
Job Details: 03/09/2018
Found bake ignitor weak. Needs replaced. Replaced op test good ; used 1 12400035 (IGNITOR) from stock, Job Cmpltd,
We serviced a
GENERAL ELEC REFRIGERATOR
Model GFE29HMEIES
Near Harpersfield Township, OH 44041
Arthur V
Job Details: 03/09/2018
Customer showed me where water leak came from. Leak was coming from the water valve where the plastic line goes into valve Reinstalled water line tested no leaks. Op test good. No return trip needed at this time ; Job Cmpltd,
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS5
Near Chardon, OH 44024
Robert A.
Job Details: 03/09/2018
Found where water line connects to valve, tightened line, not leaking, ran diagnostic cycle, good, no leak, op test okNote the damage from prior leak has not been repaired yet; Job Cmpltd,
We serviced a
WRX986SIHZ00 WHIRLPOOL
Model REFRIGERATOR
Near Avon, OH 44011
Eric M.
Job Details: 03/09/2018
Installed new led board, op test no good, found one of the led modules in ceiling shorted, ordering new led modules; ordrng 1 W10843846 (module), schdld next appmnt for 3/16 FRI
We serviced a
GFDS35OEL1WW GE
Model DRYER
Near Cleveland, OH 44107
Chad P.
Job Details: 03/09/2018
, Found power button stuck behind console. Corrected. Op test ok. Advised to only lightly push button. Job Cmpltd
We serviced a
WFW72HEDW0 WHIRLPOOL
Model WASHER
Near Solon, OH 44139
Corey L.
Job Details: 03/09/2018
Customer complaint clothes come out more wet than they used to, found drain filter covered in hair and 2 hair pins, cleared filter, ran diagnostics, no stored faults; Job Cmpltd,
We serviced a
WHIRLPOOL RANGE
Model WOS51EC7AW
Near Cleveland, OH 44107
Brian B
Job Details: 03/09/2018
Manager phone # 216-339-0178. Call man when tech arrives. Door not delivered. Called Gail, will reorder and r/s for Tuesday. Range may not be the same one that the part was ordered for. Door that was ordered is for a wall oven. Could not find a mod plate on machine, but it might not even be a whirl product. Office to research before ordering another door.; schdld next appmnt for 3/13 TUE !,
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHV0
Near Avon Lake, OH 44012
Brian B
Job Details: 03/09/2018
CC that heater and bracket is rusted. Found something external had fallen on heater, causing some oxidation. Tank and bracket are stainless and rust did not come from tank or bracket. Cleaned off area, ran test cycle. Op test ok.; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Avon Lake, OH 44012
Brian B
Job Details: 03/09/2018
Replaced led board. Set controls. Op test ok.; Job Cmpltd,
We serviced a
MAYTAG REFRIGERATOR
Model MFX2676FRZ00
Near Avon Lake, OH 44012
Brian B
Job Details: 03/09/2018
Replaced broken separator and trim. Set controls. Op test ok.; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Cleveland, OH 44113
Brian B
Job Details: 03/09/2018
, Replaced freezer door. Op test ok.; Job Cmpltd,
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM02
Near Rootstown Township, OH 44272
Robert A.
Job Details: 03/09/2018
Ran diognastic cycle, water temp at fill 94deg, needs to be 120deg, run hot water in sink before starting unit, found top and middle spray arms not spinning correctly, clogged, needs spray arms gasket on disp comming out; ordrng 1 W10803178 (ARM LOW) and 1 W10861000 (DISP) and 1 WP3400918 (RETAINER) and 1 WPW10327455 (TOP ARM) and 1 WPW10605345 (ARM MID), schdld next appmnt for 3/16 FRI
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Streetsboro, OH 44241
Robert A.
Job Details: 03/09/2018
Installed rt rear burner head, op test ok; Job Cmpltd,
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Streetsboro, OH 44241
Robert A.
Job Details: 03/09/2018
Replaced element, op test okNote vent too long, Cust Has a foil accordion style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semi­rigid metal hose to prevent fire hazard.; used 1 279838 (ELEMENT) from stock, Job Cmpltd,
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Mantua, OH 44255
Robert A.
Job Details: 03/09/2018
Installed basket and tub ring, ran recal, good, ran spin, good, op test ok; Job Cmpltd,
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Mantua, OH 44255
Robert A.
Job Details: 03/09/2018
Installed basket and tub ring, ran recal, good, ran spin, good, op test ok; Job Cmpltd,
We serviced a
CROSLEY DRYER
Model ZGD7009GW0
Near Mantua, OH 44255
Robert A.
Job Details: 03/09/2018
Installed console and overlay, op test ok; Job Cmpltd,
We serviced a
WZF34X16DW01 WHIRLPOOL
Model FREEZER
Near Brook Park, OH 44142
Chad P.
Job Details: 03/09/2018
Installed control board assy op test ok ... ; Job Cmpltd,
We serviced a
WTW7000DW1 WHIRLPOOL
Model WASHER
Near Parma Heights, OH 44130
Chad P.
Job Details: 03/09/2018
Cc that unit doesn’t seem to be cleaning and getting white spots on clothing. Advised on setting and mods. Also service pointer for this issue. Needs service kit. ; ordrng 1 W11111455 (SERVICE KIT), schdld next appmnt for 3/16 FRI
We serviced a
KDTE234GPS0 KITCHENAID
Model DISHWASHER
Near Oberlin, OH 44074
Dan H
Job Details: 03/09/2018
Installed new door panel, op test good ; Job Cmpltd
We serviced a
KRFF507ESS01 KITCHENAID
Model REFRIGERATOR
Near Brecksville, OH 44141
Corey L.
Job Details: 03/09/2018
Lights were off when tech arrived, Disconnected power to unit and reconnected, lights came back on, unit needs new led power supply, replaced led power supply, op test good ; Job Cmpltd
We serviced a
WRS588FIHZ00 WHIRLPOOL
Model REFRIGERATOR
Near Brecksville, OH 44141
Corey L.
Job Details: 03/09/2018
Customer complaint unit is leaking in ff section, confirmed 90degree connector at water reservoir is leaking at the seal, unit needs connector; ordrng 1 WPW10271543 (connector), schdld next appmnt for 3/15 THU
We serviced a
KDTM354DSS4 KITCHENAID
Model DISHWASHER
Near Cleveland Heights, OH 44118
Corina B
Job Details: 03/09/2018
Replaced the control. Optest ok. ; Job Cmpltd
We serviced a
WRX735SDBM02 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland Heights, OH 44112
Corina B
Job Details: 03/09/2018
Replaced the gasket. Tighten the deli door handle. Optest ok. ; Job Cmpltd
We serviced a
GDL20KCSABS GE
Model REFRIGERATOR
Near North Olmsted, OH 44070
Dan H
Job Details: 03/09/2018
Customer complaint that unit is not cooling properly, fresh food section temperature at 50 degrees, freezer section temperature at 21 degrees, evaporator fan is running, compressor is running, condenser fan is not running, condenser fan is recieving power, relay on control is clicking on and off, unit needs new condenser fan and control
We serviced a
DU8300XT2 WHIRLPOOL
Model DISHWASHER
Near Strongsville, OH 44136
Chad P.
Job Details: 03/09/2018
Found wash motor bearing bad. Also, lining on tub is worn out and exposing the steel and rusting through. All parts are nla
We serviced a
MVWB980BG0 MAYTAG
Model WASHER
Near North Olmsted, OH 44070
Dan H
Job Details: 03/09/2018
Installed new bearing and rps sensor, op test no good, unit needs new stator and rotor ; ordrng 1 280146 (rotor) and 1 WPW10419333 (stator), schdld next appmnt for 3/15 THU
We serviced a
MVWC6ESWW1 MAYTAG
Model WASHER
Near Maple Heights, OH 44137
Corey L.
Job Details: 03/09/2018
Customer complaint unit is not draining, tech could not duplicate the problem, intermittent drain and spin could be lid switch failing, customer declined repair; Job Cmpltd
We serviced a
MVWB300WQ1 MAYTAG
Model WASHER
Near Maple Heights, OH 44137
Corey L.
Job Details: 03/09/2018
Called techline, techline suggested the shaft may not be allowing basket to float, replaced bearing kit, ran normal cycle, unit filled, advanced to wash, agitated, opened all dispenser valves, continued to agitate, drain and spun, op test good; used 1 W10435302 (BEARING) from stock, Job Cmpltd,
We serviced a
363.9550417 KENMORE
Model REFRIGERATOR
Near Cleveland, OH 44119
Corina B
Job Details: 03/09/2018
Replaced the parts listed. Optest ok. ; Job Cmpltd
We serviced a
NTW4516FW1 AMANA
Model WASHER
Near Painesville, OH 44077
Corina B
Job Details: 03/09/2018
CC that the unit only gives hot water on heavy. Ran diag, TEST #5: Temperature Thermistor, is good. Started a normal cycle with hot water, Luke warm. Ran a delicate and a heavy cycle, hot water came threw. Called t/l JK file # 7721463095. Said unit is running as designed. Optest ok. Customer would not sign the pvr, not happy with machine ; Job Cmpltd
We serviced a
WFE320M0AS0 WHIRLPOOL
Model RANGE
Near Painesville, OH 44077
Corina B
Job Details: 03/09/2018
CC that the back burner has an error code when turning on. Ran diag error code f2 shorted key. To replace the main control. Called SM to order part ; ordrng 1 W11032182 (CONTROL), schdld next appmnt for 3/19 MON !
We serviced a
MRT118FFFM01 MAYTAG
Model REFRIGERATOR
Near Fairview Park, OH 44126
Dan H
Job Details: 03/09/2018
Customer complaint that unit is not cooling, fresh food section temperature at 65 degrees, freezer section temperature at 65 degrees, evaporator fan is running, no frost pattern on evaporator, condenser fan and compressor are running, tapped the system, found in a 20” vacuum, added half charge, frost pattern improved, unit needs new evaporator and compressor ; ordrng 1 W10836706 (evaporator) and 1 W11092625 (compressor), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock, schdld next appmnt for 3/23 FRI
We serviced a
ADG7005AWW ADMRIAL
Model DRYER
Near Cleveland, OH 44111
Dan H
Job Details: 03/09/2018
Customer complaint of squeaking noise, found roller worn out, unit needs new rollers and idler pulley, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; ordrng 2 WP37001042 (support )s and 1 WP37001287 (bracket), schdld next appmnt for 3/15 THU
We serviced a
WTW7000DW0 WHIRLPOOL
Model WASHER
Near North Royalton, OH 44133
Chad P.
Job Details: 03/09/2018
Arrived to find damage to box and GEARCASE. Need to reorder. Cust requests set date for return. ; ordrng 1 W10811956 (GEARCASE), schdld next appmnt for 3/23 FRI
We serviced a
KDFE104DSS5 KITCHENAID
Model DISHWASHER
Near Parma Heights, OH 44130
Chad P.
Job Details: 03/09/2018
onfirmed debris in sprayers. Wash motor and filters check okay. Needs sprayers replaced. Please schedule for last call of the day. ; ordrng 1 W11101428 (SPRAYER, LOWER) and 1 WPW10448645 (SPRAYER, UPPER), schdld next appmnt for 3/16 FRI
We serviced a
MVWB765FW1 WHIRLPOOL
Model WASHER
Near Strongsville, OH 44136
Chad P.
Job Details: 03/09/2018
Found intelliflow that is supplying water to unit is timing out and shutting water off to unit. Unit stored long fill no fill fault. Cleared faults and advised on intelliflow. Op test ok. ; Job Cmpltd,
We serviced a
G16FARXXYOZ07 WHIRLPOOL
Model REFRIGERATOR
Near Parma Heights, OH 44130
Chad P.
Job Details: 03/09/2018
Found duck bill failed. Installed drain tube kit. Cleared line and ice. Op test ok. ; used 1 W10619951 (TUBE-DRAIN) from stock, Job Cmpltd
We serviced a
WTW5000DW1 WHIRLPOOL
Model WASHER
Near Brook Park, OH 44142
Chad P.
Job Details: 03/09/2018
Found unit is suds lock. Advised how to unlock by pressing and holding start cancel button unit pump turns off and unit will resume normal op. Op test ok. ; Job Cmpltd
We serviced a
WTW4816FW2 WHIRLPOOL
Model WASHER
Near Concord Township, OH 44077
Corina B
Job Details: 03/09/2018
CC the the unit will not turn on. Found the drain pump was running, cancelled the cycle out. Ran a calibration. Ram a normal load filled and washed. Advised cust to use only 1-2 tablespoons of detergent. 6-8 bath towels equals a full load. Optest ok; Job Cmpltd,
We serviced a
KDRP467KSS0 KITCHENAID
Model RANGE
Near Madison, OH 44057
Jeff M
Job Details: 03/08/2018
Bake element is fried at the connector wire needs replaced bake element needs replaced main control is not sending power to bake or broil.; ordrng 1 9760770 (elmnt-bake) and 1 WP4452163 (LENSE) and 1 WP4452164 (LIGHT) and 1 WP8300795 (CONTROL ) schdld next appmnt for 3/13 TUE
We serviced a
WFC7500VW2 WHIRLPOOL
Model WASHER
Near Chardon, OH 44024
Robert A.
Job Details: 03/08/2018
Installed drain pump, ran diognastic cycle, op test ok; Job Cmpltd
We serviced a
KBFS22EWMS7 KITCHENAID
Model REFRIGERATOR
Near Mayfield Heights, OH 44124
Corey L.
Job Details: 03/08/2018
Customer complaint unit is leaking on bottom of freezer, confirmed ice on freezer floor and evap drain pan, found drain tube clogged with lint and or fur, replaced drain tube, steamed out ice, drain line now clear; Job Cmpltd
We serviced a
AGR6303MFB0 AMANA
Model RANGE
Near Cleveland, OH 44114
Corina B
Job Details: 03/08/2018
CC that the oven will not get to 350*. Found the control is on Celsius and not Fahrenheit. Change the setting. Heated oven to 350. Advised cust to wait 10-15 minutes after the buzzer goes off to insert the food. Optest ok. ; Job Cmpltd
We serviced a
MGS5752BDB WHIRLPOOL
Model COOK TOP
Near Parma, OH 44134
Corina B
Job Details: 03/08/2018
Cust does not want to repair. Job Cmpltd
We serviced a
RGD4516FW0 ROPER
Model DRYER
Near Parma, OH 44129
Corina B
Job Details: 03/08/2018
CC that clothes do not come out dry. Checked outside vent, good. Checked the timer continuity for the time dry, auto did not have continuity. Will need a timer and coils. Called SM to order parts.; ordrng 1 W10328463 (coil-valve) and 1 W10857611 (timer), schdld next appmnt for 3/15 THU
We serviced a
MVWB835DW0 WASHER
Model MAYTAG
Near Avon Lake, OH 44012
Brian B
Job Details: 03/08/2018
Machine leaving white streaks on clothes. Ran calibration and auto test. No codes, all functions working. Checked water hardness. 120 ppm. Advised customer on soap usage, cycles and other factors including running a cleaner through machine. Called whirl TL to document call, Mitch, 7721459307. He said that they have an updated control that adds an extra rinse. Office to order part. Will r/s.; ordrng 1 W11111453 (CONTROL), schdld next appmnt for 3/14 WED
We serviced a
MIR8890AS0 MAYTAG
Model RANGE
Near Avon, OH 44011
Brian B
Job Details: 03/08/2018
Replaced bake element. Heated oven to 350. Op test ok.; Job Cmpltd
We serviced a
MGDC215EW2 MAYTAG
Model DRYER
Near Avon Lake, OH 44012
Brian B
Job Details: 03/08/2018
Dryer not drying clothes. Found wet lint and water logging up vent. Customer has metal foil vent attached. Advised Cust that this is a fire hazard and must use rigid or semi rigid metal venting. Dryer checks ok; Job Cmpltd
We serviced a
KDTM354ESS WHIRLPOOL
Model DISHWASHER
Near Valley View, OH 44125
Chad P.
Job Details: 03/08/2018
Adjusted feet to properly align the door. Ran test wash, Op test ok ; Job Cmplt
We serviced a
MVWX655DW1 MAYTAG
Model WASHER
Near Parma, OH 44134
Chad P.
Job Details: 03/08/2018
Replaced control board, Op test ok, found dispenser holding water not draining out. Office to order part. Do not need to return customer Said he can install it ; ordrng 1 W11127356 (DRAWER)
We serviced a
AFD2535DEB WHIRLPOOL
Model REFRIGERATOR
Near Middleburg Heights, OH 44130
Chad P.
Job Details: 03/08/2018
Found compressor seized. Hard start failed. Needs compressor replaced. Cust will be replacing unit. Office to not order parts unless contacted
We serviced a
WFW75HEFW0 WHIRLPOOL
Model WASHER
Near Berea, OH 44017
Chad P.
Job Details: 03/08/2018
Cc that unit is not spinning out. Ran diagnostics. No stored faults. Ran service test mode. No faults. Ran unit with load. Op test no good. Found unit will not reach high speed spin. Unit stayed at 11 min for several minutes the. Went to 1 and canceled the spin cycle. Drive system checks and suspension checks good. Needs control replaced. ; ordrng 1 W11201274 (CONTROL ), schdld next appmnt for 3/14 WED
We serviced a
MEDB855DC4 MAYTAG
Model DRYER
Near North Ridgeville, OH 44039
Macaulay G.
Job Details: 03/08/2018
Could hear noise while dryer is running. Found blower wheel cracked. Office to order blower wheel.; ordrng 1 WP697772 (wheel), schdld next appmnt for 3/14 WED