Service History 728 | Freds Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Highland Heights, OH 44143

Dan

Job Details: 03/16/2021

"Customer complaint that led light is out, confirmed, unit needs new led module, part is out of stock so not scheduling return appointment ; ordrng 1 W11462342 (Led), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG DISHWASHER/B-IN

Model MDB7959SKZ0

Near Lorain, OH 44052

Gabriel P

Job Details: 03/16/2021

"Replace pump and ran test,opt test ok"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Avon, OH 44011

Gabriel P

Job Details: 03/16/2021

Cc noisy operation. Ran diagnostics found no error codes did a calibration and auto test unit is working as designed. Opt test ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Lorain, OH 44053

Gabriel P

Job Details: 03/16/2021

"cc that unit shut off frequently all the time and no power show everything turn black and light intermittently shut off as well found service pointer and call whirlpool to document, gave estimate,customer will not repair.opt test ok ; ordrng 1 W10843055 (Control) and 1 W10830288 (Control), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model UDT555SAHP0

Near Bay Village, OH 44140

Gabriel P

Job Details: 03/16/2021

Cc error code E1 displayed on unit. Verified issue and found water valve closed opened valve and unit started working as designed. Opt test ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Wellington, OH 44090

David R

Job Details: 03/16/2021

"Cc leaking in unit. Valves leaking water. Had valves W11038689 on truck. Replaced. No error codes. Ran diagnostics, good, all components working. Ran drain/spin. Good. Ran a quick wash, working properly. Customer had questions about some clothes not spinning out probably. Spin is working. Just advised to use the correct cycle and not overload. Can also use drain and spin cycle if need to for heavy loads. Also took picture of drain hose height, refer to instruction manual for drain hose installation requirements. Unit test good. Op test ok."

We serviced a

MAYTAG DRYER

Model MGD7230HW0

Near Elyria, OH 44035

Marie V

Job Details: 03/16/2021

"Cc that the unit is not drying. Confirmed.check igniter is not glowing, took front panel of and check for voltage coming in to igniter, 120V . Took igniter off it was shorted replaced from T/S. Tested unit . Op test ok; used 1 279311 (Igniter) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Olmsted Falls, OH 44138

David R

Job Details: 03/16/2021

"Cc unit never made cubed ice, not dispensing. Found solenoid is stuck and wont move up or down. Motor is getting stuck and ice bin flap not opening, will not manually open. Ordering parts needed.; ordrng 1 W11185686 (Ice bin) and 1 WPW10309866 (Solenoid) and 1 W10346971 (Bracket solenoid) and 1 WPW10317991 (Motor) and 1 WP63052-2 (Impeller) and 1 W11378860 (Spacer)"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Olmsted Falls, OH 44138

Marie V

Job Details: 03/16/2021

"Cc that the unit is takes 2 cycles to dry the clothes. Check for power, is correct. Check temp on unit whe cycles. 155* and 115*. Found vent clogged outside. Explain cust that the unit will not cycle properly if the vent is clogged because heat cant get out and does not cycles as often as it should. Op test ok"

We serviced a

FRIGIDAIRE BEVERAGE CENTER

Model FFBC46L2QS1

Near North Ridgeville, OH 44039

David R

Job Details: 03/16/2021

"Cc unit is built up with ice. Called techline. Manually have to defrost unit, no built in heaters or anything. 84343550 reference number. Once defrosted unit should go back to working normal."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Strongsville, OH 44136

David R

Job Details: 03/16/2021

"Replaced part. Tested. Good. Ran diagnostics, good. Op test ok"

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Strongsville, OH 44136

David R

Job Details: 03/16/2021

Replaced parts. Tested. Good. Op test ok

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Parma, OH 44129

David R

Job Details: 03/16/2021

"Cc unit not spinning clothes out. Found F7E7 error. Ran diagnostics cycle, good. All components working correctly. Ran a factory calibration, good. All components working. Ran a drain and spin with a load of 4 towels. Unit is spinning properly. Advised of using right cycle with load. Make sure not to overload unit, can pause and resort load. Can use drain spin option as well. Unit test good. Op test ok"

We serviced a

WHIRLPOOL OTR MICROWAVE

Model WML55011HS6

Near Rocky River, OH 44116

David R

Job Details: 03/16/2021

Took pics of parts damaged. All replaceable parts. ; ordrng 1 W11095814 (Guide) and 1 W11095830 (Guide left) and 1 W11493413 (Cab) and 1 W11220420 (Panel control)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Fairview Park, OH 44126

David R

Job Details: 03/16/2021

"Cc unit was beeping, lights flashing. Unit was unplugged 4-5 days. Plugged in, waited, did not beep or lights flash. Ran a diagnostics test. No stored error codes. Ran through, tested good. Ran a normal rinse cycle, good. Ran another diagnostics, good. Took off drain pump. Tested. Good. As f today everything is testing good. Customer to monitor, if happens again would order drain pump and float switch"

We serviced a

MAYTAG DRYER

Model MED6630HC1

Near Westlake, OH 44145

David R

Job Details: 03/16/2021

"Cc unit time is counting down rapidly on sensor dry cycles. When pressing UI numbers are showing up different then what they should be on Timed dry for testing. Tested with towels load, load is hitting sensorineural but unit time is still counting down fast. No error codes. Checked last work, all components plugged in and wires plugged in. Tested sensors from tech sheet, not in specs of where they should be. Ordering control as well. Contact techline next time if needed.; ordrng 1 WP8577274 (Thermistor) and 1 W10906551 (Grille assembly) and 1 W11387578 (Control) and 1 280148 (Thermostat) and 1 W11384513 (Ui)"

We serviced a

WHIRLPOOL WASHER

Model n/a

Near Chagrin Falls, OH 44023

Brian M

Job Details: 03/16/2021

"Customer complaint of leak Found drain boot to have a whole Unit is installed up on a platform and itsbackwards Needs 2 tech to remove and turn unit around ; ordrng 1 WPW10467168 (hose), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL RANGE

Model WOS31ES0JS01

Near Streetsboro, OH 44241

Brian M

Job Details: 03/16/2021

Front glass broken Needs door glass ; ordrng 1 W11455430 (Glass door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Painesville, OH 44077

Jeff M

Job Details: 03/16/2021

Installed the new part op tested good.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Painesville, OH 44077

Jeff M

Job Details: 03/16/2021

The hot water valve was off. I turned it back on tested the machine the cold water valve is not opening all the way needs a new set of water valves; ordrng 1 W11210459 (Valve) and 1 Ship

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2615TP0

Near Painesville, OH 44077

Joe O

Job Details: 03/16/2021

"Cc: leaking into ice bin and freezing cubes togetherFound ice maker jumping teeth while cycling. Ice maker did not even finish full cycle. Advised customer to shut water off to unit. Needs ice makerCustomer does not want to repair at this time ; ordrng 1 241798231 (Ice maker), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHB2869TF4

Near Cleveland, OH 44143

Jason N

Job Details: 03/16/2021

Installed inlet quad valve. Tested water dispense. Op test good

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Painesville, OH 44077

Jeff M

Job Details: 03/16/2021

I told Whirlpool Tech wine I explain to him the issue they recommended to replace the deli display board and a harness. Units under an extended warranty the customer showed me the confirmation from Whirlpool. I told him he needs to call Whirlpool back and make sure that they provide us with information for it to be under extended warranty.; ordrng 1 WPW10769076 (Deli control) and 1 W11170612 (Harness)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Cleveland Heights, OH 44112

Dan

Job Details: 03/16/2021

"Customer complaint that unit does not wash because it doesnt have and agitator, ran diagnostics no error codes found, ran manual test cycle, all components working, unit is operating as designed , advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near North Olmsted, OH 44070

Marie V

Job Details: 03/16/2021

"Replaced capacitor, ran into test and calibration. Op test ok"

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089HPY

Near Cleveland Heights, OH 44106

Dan

Job Details: 03/16/2021

"Customer complaint that unit is not making ice or dispensing water and no buttons on user interface are working , found bypass cap not installed completely, installed bypass capacitor, water dispenses, ice maker ejected ice and filled, unit needs new keypad and control, keypad is out of stock so not scheduling return appointment ; ordrng 1 WPW10207861 (Cntrl) and 1 WP67005445 (Keypad), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW0

Near South Euclid, OH 44121

Dan

Job Details: 03/16/2021

"Installed new belt, op test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT111SFDM04

Near Lakewood, OH 44107

Marie V

Job Details: 03/16/2021

Cc that the unit is not cooling. Took temps found 61* on freezer and 66* on fresh food section. Check Low side was 20 vac high side 100psi. Put nitrogen in unit couldnt find a leak spray water with soap no external leaks.Called whirlpool tech line spoke with Andy file number 7730237172 . He said everything leads to a internal leak. Unit is not reparable ; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW2

Near Berea, OH 44017

Marie V

Job Details: 03/16/2021

"Cc that the unit will not pass wash. When arrive cust started a load before so I can see it failing. Unit pass wash cycle. Ran diag found error code F8E1 no fill , long fill. Hot and cold valve are correct, drain hose is good. Tested lick lock failed at ohms resistance. Replaced lid lock from T/S. Ran auto test and calibration. Op test ok; used 1 W11307244 (Lid lock), and 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Cleveland, OH 44135

Marie V

Job Details: 03/16/2021

"Cc that the unit is not dissolving affresh tablets when run clean washer with affresh. Ran diag found error code F8E1 no fill long fill. Ran auto test pass. Check cold water valve has good pressure check hot side did not had good pressure, took hose off and check pressure not good, he had new hose put it in still not good. Advice cust the he need a plumber to verify that issue. Told that unit need good pressure and not having that on hot side it will not dissolve properly the affresh tablets. Calibrated unit and level it. Op test ok"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near South Euclid, OH 44121

Jason N

Job Details: 03/16/2021

"Cc unit cooktop burners sparking on their own.Customer stated they were using unit cooktop when the sparking issue started. Plugged unit in, not sparking from any burner head. Tested all burners, each burner is sparking and igniting properly. Unit is working normally at this time. Called wp techline, Joel, as the unit is functioning normally at this time, not considered a true safety issue, most likely a spillover or moisture caused a temporary short in ignition switch. Advise customer about spillovers and avoiding spraying cleaners near knobs. Document only at this time"

We serviced a

KENMORE DRYER

Model 110.646524

Near Rocky River, OH 44116

Marie V

Job Details: 03/16/2021

"Cc that the unit does not turns on. Confirmed. Unit is getting 240V . Found thermal fuse open by pass to confirm and found door switch broken stuck close., so when open door unit keep running. Replaced from T/S. Ran unit unit is a bit loud told cust that it will need a dryer kit, do not want to replace those parts.Op test ok ; used 1 WP3392519 (Thermal fuse), and 1 WP3406107 (Switch door) from stock"

We serviced a

KITCHENAID WALL OVEN

Model KODE900HSS00

Near Solon, OH 44139

Brian M

Job Details: 03/16/2021

Cc unit to cold and she calibrated it to +30Put pan in oven let heat up and cycle 3 times Found unit to be 30 over in temp advised and set calibration back to 0 OP Test Ok

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Solon, OH 44139

Brian M

Job Details: 03/16/2021

Installed control and UI Cc of burning smell Found food stuck to burner cleaned off Ran test cycle OP Test Ok

We serviced a

JENN-AIR COOKTOP ELE

Model JED8230ADB

Near Brecksville, OH 44141

Dan

Job Details: 03/16/2021

"Customer complaint that none of the burners are working, confirmed, found elements only receiving 120vac, found L2 wire burned and not connected to unit , repaired L2 wire, op test good"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near University Heights, OH 44118

Jason N

Job Details: 03/16/2021

Cc unit oven light not working.Customer sent pop to service@fredsappliance.comChecked power to bulb socket from control board. Reading 0v when oven light button pressed. Bad relay on control board. Unit needs control board.; ordrng 1 W11126814 (Oven control)

We serviced a

KITCHENAID WALL OVEN COMBO

Model KEMS308SSS04

Near Kirtland, OH 44094

Joe O

Job Details: 03/16/2021

"Cc: oven not heating, microwave turn table will not spin with weight on itFound turn table gears stripped. Found thermal fuse open, and blower fan not functioning. Needs turn table motor, blower, and thermal fuseCustomer does not want to repair at this time ; ordrng 1 WP8303972 (blower) and 1 WP8304452 (fuse-thrml) and 1 W10911403 (motor-turn), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Cleveland, OH 44102

Corina H

Job Details: 03/16/2021

"CC that the ice maker is not working and the logo fell off. Cycled the ice maker. Checked voltage to ice maker. 0 volts. Will need new ice maker. Used ice maker from t/s. Cycled ice maker not cycling properly. Will need an ice maker and a valve; ordrng 1 WPW10393265 (Nameplate) and 1 W10884390 (Ice maker) and 1 WPW10498976 (Valve), used 1 W10884390 (ICE MAKER ASSY) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KUDS30IXBT8

Near Willoughby, OH 44094

Joe O

Job Details: 03/16/2021

Installed dispenser. Ran test cycle. Found excessive suds in unit. Advised customer of potential leaking from over suds. Op test ok

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Wickliffe, OH 44092

Joe O

Job Details: 03/16/2021

"Cc: door open error, lights not shutting offRan entitlement for pop. Found door not sitting properly. Adjusted door switch. Op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV05

Near Wickliffe, OH 44092

Joe O

Job Details: 03/16/2021

Cc: vibration noiseCould not find any abnormal noises. Customer wanted to ensure everything was ok. Unit functioning as designed. Op test ok

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Parma, OH 44129

Gabriel P

Job Details: 03/16/2021

"Replace gear-case,ran calibration and auto test pass opt test ok"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW2

Near North Ridgeville, OH 44039

Gabriel P

Job Details: 03/16/2021

Cc of washer displaying the error code F5E3. Called whirlpool and spoke with Rob and notified that the main control and lid lock had been replaced and error code keeps coming up. Rob asked us to test the unit with a drain and spin to see if we could duplicate issue. Could not duplicate so Rob asked us to replaced lid and hinges on the unit. Will need to order parts; ordrng 1 W11130236 (Lid) and 1 W10861714 (Hinge) and 1 W11023747 (Hinge)

We serviced a

WHIRLPOOL WALL OVEN

Model KODE900HSS00

Near LaGrange, OH 44050

Gabriel P

Job Details: 03/16/2021

Replaced control board and lower blower motor. Opt test ok.

We serviced a

WHIRLPOOL RANGE

Model WEE745H0FS2

Near Cleveland, OH 44102

Corina H

Job Details: 03/16/2021

The panel does not have holes drilled out for the panel. Will need a new panel. ; ordrng 1 W10884503 (Panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW06

Near Eastlake, OH 44095

Joe O

Job Details: 03/16/2021

"Cc: thumping noiseCustomer states out of nowhere the unit started making this thumping sound, stated it sounds like the unit is trying to make ice or a motor trying to cool more. Customer showed video, cannot pin point exactly what the noise is in video. Unit currently not making the noise. Tested compressor and fans. No abnormal noises from fans or compressor. Found noise from cap tube. Found sound dampening around cap tube fell off. Reinstalled. Op test ok"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Eastlake, OH 44095

Joe O

Job Details: 03/16/2021

"Cc: clothes getting stuck in unit, no longer workingFound felt worn. Found clothing stuck around motor. Rollers and idler pulley worn, roller shaft worn. Needs drum felt seal, dryer repair kit, and roller shaftCustomer does not want to repair at this time; ordrng 1 4392065 (dryer repair kit) and 1 WPW10359270 (roller shaft,support) and 1 W10612022 (rear drum seal), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

SAMSUNG DRYER

Model DV45K6200GWA3

Near University Heights, OH 44118

Jason N

Job Details: 03/16/2021

"Cc unit making squeaking noise.Confirmed squeaking noise from unit. Pulled unit apart, found belt idler pulley stiff on shaft, plastic had started to melt around bushing. Replaced pulley using truck stock. Dryer op test good, no abnormal sounds heard. ; used 1 DC93-00634A (IDLER PULLEY) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Cleveland, OH 44113

Corina H

Job Details: 03/16/2021

"Cust showed pop, sent pic. CC that the unit is in demo mode. Turned demo mode off. Drain pump runs and does not start. Will need a new control.; ordrng 1 W11334214 (Control)"

We serviced a

WHIRLPOOL RANGE

Model WFE775H0HV1

Near Bedford, OH 44146

Brian M

Job Details: 03/16/2021

Cc unit not baking Found terminal block damaged Replaced using truck stock OP Test Ok ; used 1 WpW10245259 (Terminal block) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Avon Lake, OH 44012

Corina H

Job Details: 03/16/2021

"Step 38 152 watts step 39 240watts called t/l Rich file# 7730236313 to checked the frost pattern on the freezer with step 40 5 no frost pattern on the evap of freezer. Used nitrogen no leaks on the compressor, evaporators or on the condenser. Called t/l TJ unit is non repairable same file number as previous"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS0

Near Cleveland, OH 44113

Corina H

Job Details: 03/16/2021

"CC that the unit was smoking. Checked the terminal block burnt. Will need a new harness, terminal block. ; ordrng 1 WPW10245259 (Terminal block) and 1 W11344556 (Wire harness), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Cleveland, OH 44111

Corina H

Job Details: 03/16/2021

CC that the unit is not heating. Checked the power at the terminal block. L1 to n 120 l2 to n 120 volts. L1 to l2 0 volts. Missing 1 leg of 120 volts. Sharing the same leg. Not getting 240 volts to the dryer. Will need an electrician. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. optest ok

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Westlake, OH 44145

Marie V

Job Details: 03/16/2021

"Cc that the water is leaking behind the electrical connect box on the right hand side when purge pump starts. When started unit,it started leaking from drain hose. Found hole in it. Replaced from surplus also found the drain hose that goes from unit to sink kinked . Corrected issue. Tested unit. Op test ok; used 1 W11036161 (Hose) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Fairport Harbor, OH 44077

Jeff M

Job Details: 03/16/2021

A piece of aluminum was wedged in the motor. Im not sure what it was I removed it everything tested good

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Broadview Heights, OH 44147

Dan

Job Details: 03/16/2021

"Installed new door gasket, op test good"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Mentor, OH 44060

Jeff M

Job Details: 03/16/2021

When I plug the machine in the drain pump kicked on a press and hold the button the pump kicked off unit tested good

We serviced a

MAYTAG DRYER

Model MED5630HW1

Near Broadview Heights, OH 44147

Dan

Job Details: 03/16/2021

"Installed new user interface , op test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB

Near Painesville, OH 44077

Jeff M

Job Details: 03/16/2021

Installed the new part op tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Mentor, OH 44060

Joe O

Job Details: 03/16/2021

"Cc: wheels sticking out, foam broken, kick plate missingFound wheels reversed. Found isolation for water tank broken and seal sticking out. Missing kick plate. Needs kick plate, wheels reversed, insulation and seal.Seal out of stock. Office to reschedule ; ordrng 1 WPW10117358 (insulation) and 1 WPW10130483 (gasket) and 1 WPW10534155 (toe grille (blk))"

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Cleveland, OH 44109

Corina H

Job Details: 03/16/2021

"CC that the unit does not fill. Ran diag F8E1 NO FILL, LONG FILL, F9E1 LONG DRAIN. Found the drain pump not draining. Replaced drain pump from surplus t/s. Ran manual drain. Ran cycle. Op test okay ; used 1 W10919003 (Drain pump) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM02

Near Mentor, OH 44060

Jeff M

Job Details: 03/16/2021

The fill tube for the icemaker was frozen I remove the ice unit tested good

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near University Heights, OH 44118

Jason N

Job Details: 03/16/2021

"Cc unit needs controls replaced, unit will not power on. Customer stated they had someone out and tested power to unit, unit had good power. Replaced main control and UI control using customer supplied parts. Op test no good, unit will not power on. Checked breaker. Checked wire connections in j-box under unit. Found both hot and neutral connections loose. Repaired connections. Unit power restored. Ran diagnostics cycle in entirety. No codes, op test good."

We serviced a

KITCHENAID COOKTOP ELE

Model KGCC566RBL07

Near Pepper Pike, OH 44124

Brian M

Job Details: 03/16/2021

Customer showed pop took pic Cc of whoosh noise when igniting front burner (large)Advised this is normal and all burners do it except the larger one is more noticeable because it bugs out more gas than the small burners OP Test Ok

We serviced a

GE REFRIGERATOR

Model GNE29GMHCES

Near Mentor, OH 44060

Joe O

Job Details: 03/16/2021

"Cc: ice maker over flowed then stopped making iceFound ice maker fill cup frozen. Ice maker is cycling. Fill tube not frozen. Needs ice maker fill cupCustomer to install; ordrng 1 WR30X25485 (cup fill fz im), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Maple Heights, OH 44137

Jason N

Job Details: 03/16/2021

"Cc unit has.a burning plastic smell when using oven.Inspected oven cavity and burner compartment. Nothing unusual. Ran bake test to 350. Slight odor coming from oven cavity, do not smell it around unit or in broil drawer. Noticed bottom of inner glass panel had residue of some sort stuck inside of mount bracket. Removed and reheated. Odor still present, not strong, similar to hot enamel when oven is started up for the first time. Called WP techline, Adrian, suggested customer to run broil cycle for awhile to see if they can burn away whatever is causing smell inside."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM03

Near Burton, OH 44021

Brian M

Job Details: 03/16/2021

Cc unit door not leveled Unit is a single unit but is built in and attached to freezer Will need second tech to help move unit out and to remove door ; ordrng 1 WP2314293 (thimble) and 1 W10574325 (hinge-pin) and 4 WP487576 (washer)s

We serviced a

MAYTAG WASHER

Model MVWC700VW0

Near Chardon, OH 44024

Brian M

Job Details: 03/16/2021

"Cc of leak Found crack in tub hose Needs hose customer stated he wanted to install himself ; ordrng 1 285871 (hose- tub), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ

Near Thompson, OH 44086

Jeff M

Job Details: 03/16/2021

Customer has an issue with the venting. I turn the venting on high the suction from the microwave was capable of supporting the weight of a paper towel which by Whirlpool standard is correct. The unit is functioning as designed

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS

Near North Royalton, OH 44133

Dan

Job Details: 03/16/2021

"Customer complaint of loud noise, ran retest cycle, no unusual noises heard, started normal wash cycle, still no noise, unit is operating as designed"

We serviced a

KITCHENAID DISHWASHER

Model KUDS30IXBL

Near Williamsfield, OH 44093

Jeff M

Job Details: 03/16/2021

The upper rack is deteriorating causing the pump to fail I took a picture inside the dishwasher her well is completely unfiltered which is causing a lot of the issues the sediment is so built up that its like mud at this point in time machine would need adjustable racks and the new sump motor

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Parma, OH 44134

Dan

Job Details: 03/16/2021

"Customer complaint that unit is not agitating properly, ran diagnostics no error codes found, ran quick wash , unit filled and began agitating, unit is operating as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW05

Near Garfield Heights, OH 44125

Dan

Job Details: 03/16/2021

"Customer complaint of noise, no unusual noises heard, unit is operating as designed, customer does not have proof of purchase"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS25EWMS8

Near Pepper Pike, OH 44124

Jason N

Job Details: 03/16/2021

"Cc unit icemaker leaking.Customer stated unit leaked all over floor and inside of freezer section, believe its the icemaker. Confirmed ice on bottom of freezer. Evap drain is clear. Ran manual harvest on icemaker, would not index. Good power into ice maker at 123v. Replaced ice maker using truck stock. Reran icemaker test, ice maker indexed but did not fill with water. Checked inlet valve coils, found ice maker coil is shorted. Unit need inlet water valve. ; ordrng 1 WPW10420083 (Inlet valve), used 1 W10884390 (Icemaker) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Moreland Hills, OH 44022

Jason N

Job Details: 03/16/2021

Installed front shock absorbers. Ran spin and drain test with large towels. No abnormal vibration or noise heard. Op test good.

We serviced a

GE REFRIGERATOR

Model GSL25JFXNLB

Near Westlake, OH 44145

David R

Job Details: 03/16/2021

"Cc not cooling properly. Found heated shorted out and also shorted defrost thermostat. Ordering both. Customer is unplugging unit. ; ordrng 1 WR50X10065 (Defrost thermistor) and 1 WR51X10055 (Heater), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KENMORE RANGE

Model 790.7303331

Near Ashtabula, OH 44004

Jeff M

Job Details: 03/16/2021

Igniter failed to replace the igniter with one eye head on truck stock unit tested good; used 1 12400035 (IGNITER) from stock

We serviced a

KITCHENAID RANGE

Model KCGC506JSS

Near Windsor, OH 44099

Brian M

Job Details: 03/16/2021

Cc unit burners are not regulated properly Found knobs to be in wrong location OP Test Ok

We serviced a

Whirlpool Washer

Model WTW5500XW1

Near Perry, OH 44081

Adam

Job Details: 03/16/2021

We serviced a

Whirlpool Refrigerator

Model WRT311SFWX

Near Willoughby, OH 44094

Fred's Academy

Job Details: 03/15/2021

replaced fan motor, working ok

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Avon, OH 44011

Gabriel P

Job Details: 03/15/2021

"Found loose wire it came of metal connect I had extra ones spice them together and it corrected issue,opt test ok ; used 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Beachwood, OH 44122

Jason N

Job Details: 03/15/2021

Installed door closer receiver. Door still loose on hinge. Found hinge bushing missing on hinge. Ordering hinge bushing.; ordrng 1 W11223833 (Hinge bushing)

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Euclid, OH 44117

Dan

Job Details: 03/15/2021

"Installed new user interface, op test good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Mentor, OH 44060

Joe O

Job Details: 03/15/2021

"Cc: not washingFound sump assembly receiving proper power. Sump not running. Needs sump assemblySump shows out of stock, office to reschedule; ordrng 1 W11087376 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Cleveland Heights, OH 44118

Jason N

Job Details: 03/15/2021

"Cc unit shuts down after running for awhile.Customer states unit will work for approx 10-30 mins then shutdown, he says he will have to reset the breaker to get to it run again. Ran dryer op test, read amp draw from unit during cycles. Peak amp draw when element turns on is 31.3a, then settles to 24 amps. Let run for 15 min. Unit is working as designed, amp draw from unit is within spec. Advised customer he most likely has a weak breaker, would need an electrician to replace"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Mentor, OH 44060

Joe O

Job Details: 03/15/2021

"Cc: oven not working, clock not workingFound terminal block shorted. Replaced terminal block kit. Tested. Unit is heating, clock is working. Op test ok; used 1 W11416047 (TERM BLOCK KIT - RANGE) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ

Near Avon, OH 44011

Corina H

Job Details: 03/15/2021

"CC that there is water in the dispenser area, ice maker is not working and the lights are not working. Ran step 56 e 2 ice maker lost home position. Ran step 57 lost position. Will need a new ice maker and chute. Replaced the led light.; ordrng 1 W11294907 (Ice maker) and 1 W10837274 (Chute)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN602EPA

Near Westlake, OH 44145

Corina H

Job Details: 03/15/2021

"Replaced the freezer led lights. Replaced led control board. Lights still dim. Found 0 volts going into led control board. Will need new control, new aurora board, and new led lights. ; ordrng 1 W10830288 (LED control) and 1 WPW10200659 (Control) and 5 W11462342 (LEDs)s, used 1 W10695459 (Led) from stock"

We serviced a

KITCHENAID WALL OVEN

Model KODE500ESS02

Near Austinburg, OH 44010

Brian M

Job Details: 03/15/2021

"Cc no bake in lower oven Found error f6e3 lower oven temps Followed tech sheet found relay shorted Needs upper and lower control, and for precautions needs thermostat fix ; ordrng 1 WP4449751 (thrmst-fix) and 1 W11179310 (cntrl-elec) and 1 W10801665 (cntrl-elec)"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Oberlin, OH 44074

David R

Job Details: 03/15/2021

"Found glass shards in bottom of tub. Removed, Replaced both parts. Tested. Good. Op test ok"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW0

Near Mentor, OH 44060

Joe O

Job Details: 03/15/2021

Installed belt. Ran diagnostics test cycle. Op test ok

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Cleveland, OH 44125

Dan

Job Details: 03/15/2021

"Installed new motor, belt and pulley kit, op test good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Seven Hills, OH 44131

Dan

Job Details: 03/15/2021

"Installed new sump assembly, op test good"

We serviced a

WHIRLPOOL SXS REFRIGERATOR

Model WSF26C2EXF01

Near Euclid, OH 44132

Joe O

Job Details: 03/15/2021

"Cc: water dispenser not workingFound no water coming from dispenser. Can hear water valve trying to get water. Found drain tube plugged up. Found water lines dry rotted and not even connected to dual valve. Needs water line from dual valve to door; ordrng 1 WPW10279882 (tube-water) and 1 WPW10279884 (tube-water), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Willoughby, OH 44094

Joe O

Job Details: 03/15/2021

Installed belt. Ran auto test and calibration. Op test ok

We serviced a

GE REFRIGERATOR

Model GTS22QBPARWW

Near Mentor, OH 44060

Jeff M

Job Details: 03/15/2021

There was frost on the ceiling on the food on the railings. Indicating the door was left open. I took the back wall off the machine is staying cool theres a good frost pattern no excessive frost buildup the unit is functioning correctly

We serviced a

WHIRLPOOL DRYER

Model WED4814EW1

Near Elyria, OH 44035

Marie V

Job Details: 03/15/2021

"Cc takes to long to dry clothes. Turned unit on , started heating. Unit is cycling at 155* and 115*. Could not check vent because it comes through the roof. Advice cust to have the maintenance clear that out for them. Also that unit has foil vent and is a fire hazard advice to replace with flexible metal or ridged metal vent. Op test ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Avon, OH 44011

Marie V

Job Details: 03/15/2021

"Cc that the unit seems like isnt getting water in or enough water. Started unit filled abou 23 seconds and started running, check float switch was off place. Corrected issue while working on it unit started filling with more water. Canceled cycle and tested unit 5 times . It worked good. Op test ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Avon, OH 44011

Marie V

Job Details: 03/15/2021

Cc that the top rack broke and spray arme will not stay and that the dispenser is broken. Confirmed all. Replaced all parts tested unit op test ok

We serviced a

KITCHENAID RANGE

Model KFGC506JSS00

Near Olmsted Falls, OH 44138

Gabriel P

Job Details: 03/15/2021

Dsi board was replaced. Opt test ok.

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