We serviced a
AMANA WASHER
Model NTW4516FW4
Near Chagrin Falls, OH 44023
Jason N
Job Details:
10/27/2022
"Cc unit making banging noise when filling with waterRan unit op test, confirmed noise when unit is filling with water, this is water hammer due to high pressure from household. Reduced pressure from valve, noise reduced. Advised customer to contact plumber to install water hammer arrestors to reduce noise. Unit is working as designed."
We serviced a
GE DISHWASHER
Model GDT535PSM0SS
Near Lakewood, OH 44107
Marie V
Job Details:
10/27/2022
"Cc that the unit is not working. Confirmed. Unit is getting 120V to control, control is sending 14VDC to UI. UI not working unit will need new panel. Office will contact once they have eta on the part. ; ordrng 1 WD21X25725 (Ui), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Olmsted Township, OH 44138
Gabriel P
Job Details:
10/27/2022
Replace parts opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Euclid, OH 44117
Joe O
Job Details:
10/27/2022
"Installed auger, impeller, divider, gasket. Tested. Op test ok"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269DRM00
Near Lorain, OH 44052
Angel
Job Details:
10/27/2022
Replaced control board reprogrammed unit and tested ice maker and it cycled and filled as should. Opt test ok.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near North Olmsted, OH 44070
Gabriel P
Job Details:
10/27/2022
Arrive at customer he did not want me to touch unit he wanted unit out of the house call whirlpool explain whirlpool what was going on spoke to kirk
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ02
Near Cleveland, OH 44111
Angel
Job Details:
10/27/2022
"Cc that unit is still freezing her drinks on top and drawers keep falling off. Checked temps and ff section was at 35* unit was set to 4 out if five Explained to her again that if the temps were set colder specially having the drinks right in front of the vent it will tend to freeze the shelfs dont have a support so if you put a lot if weight the shelf bends causing the drawer to fall off called BJ and we agreed to order shelf with tracks and ui,damper and thermistor to see if her issue gets fixed. Ordering parts office to reschedule ui out if stock.; ordrng 1 W11087463 (Damper) and 1 WPW10384183 (Thermistor) and 1 W11632092 (Ui) and 1 WPW10468555 (Left track) and 1 WPW10468556 (Right track) and 1 WPW10513681 (Shelf) and 1 WPW10468557 (Track)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Bay Village, OH 44140
Gabriel P
Job Details:
10/27/2022
"For belt and pulley squeaking replace from t/s opt test ok ; used 1 WPW10006384 (BELT), and 1 W10721967 (PULLEY) from stock"
We serviced a
KITCHENAID COOK TOP
Model KGCT305EAL1
Near Richmond Heights, OH 44143
Joe O
Job Details:
10/27/2022
Cc: not workingFound outlet has a hot neutral reverse. Connected to different outlet. Found unit is functioning. Need electrician
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW
Near Chagrin Falls, OH 44022
Jason N
Job Details:
10/27/2022
Cc unit making noise when opening doorFound slight creak noise from right side roller. Adjusted unit roller on right side to reduce noise from door weight transfer. Noise greatly reduced. Op test good.
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Cleveland, OH 44113
Marie V
Job Details:
10/27/2022
"Cc that the unit has a error code f3e1. Theres clothes inside. Confirmed. Deleted error code and verify voltage coming in from board to pressure switch, has 5VDC. Blew to hose, and installed back in, stopped draining, Removed clothes off unit and ran a auto test, noticed that one of the valves did not opened all the way. Showed cust. Tested pass . Turned unit back on. Op test ok; ordrng 1 W10599356 (Water valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Cleveland, OH 44104
Manny
Job Details:
10/27/2022
"Cc unit leaking underneath, ran diagnostics and found codes 1-2 for control software issues, 9-1 for diverter no finding position, 8-2 drain pump electrical issue, 7-2 heater stuck on, ran test cycle and noticed water leaking from diverter, stop cycle and set to drain, while draining the diverter started squirting lot of water, harness has some signs of corrosion, unit needs pump motor, drain pump, control and harness. customer will not proceed with the repair; ordrng 1 W10805015 (pump&motor) and 1 W10914557 (pump-drain) and 1 W10868118 (Main harness) and 1 W10854216 (cntrl-elec)"
We serviced a
WHIRLPOOL DRYER
Model WGD8127LC2
Near Kent, OH 44240
Jason N
Job Details:
10/27/2022
"Could not install customer supplied conversion kit. Kit W10606694A valve cap does not seem to fit. Thread size on new cap is too small for valve. Contacted BJ, will have to request parts research. ; saved tckt"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Solon, OH 44139
Jason N
Job Details:
10/27/2022
Cc unit door hinge broke Installed left door hinge assembly using customer supplied pre Id part. Door operation test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near Ravenna, OH 44266
Jason N
Job Details:
10/27/2022
"Cc unit leaking water under drawersCustomer stated the issue has not went away since last service. Found condensation forming and dripping down back wall from ice box air passages. Pulled ice box and found seal wrinkled and folded, not sealing air passages. Reworked seal and added silicone to gap. Advised customer to monitor."
We serviced a
WHIRLPOOL RANGE
Model MGR5755ADQ
Near Cleveland, OH 44111
Angel
Job Details:
10/27/2022
Cc that unit keeps getting an F1 error code right after a lightning struck his tree on his yard. Confirmed unit displays an F1 error indicating a error on the control circuitry and on the error code explanation asks you to test the temp sensor and if its good to replace the control board tested the sensor and the sensor is open has no readings. Unit will need temp sensor replaced had one in truck with same connector length tested it but same issue again unit will need both control and temp sensor replaced. Looked up control and it is discontinued BJ tried looking nationwide and cannot find part explained to customer and charged service call. ; ordrng 1 12001655 (Temp sensor) and 1 74004989 (Control board)
We serviced a
JENN-AIR COOKTOP ELE
Model C221
Near Shaker Heights, OH 44122
Corina B
Job Details:
10/27/2022
Replaced the switch. Tested. Opt test ok. ; used 1 SENIORDISCOUNT (senior discount) from stock
We serviced a
WHIRLPOOL RANGE
Model WGG555S0BS06
Near Cleveland, OH 44111
Angel
Job Details:
10/27/2022
Replaced switch membrane. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Beachwood, OH 44122
Corina B
Job Details:
10/27/2022
"CC that there was frost and ice inside the freezer. No frost or ice are there now. Advised cust door could of been left open. The crisper drawer is broken and the left end cap is broken. Will need a lid and end cap; ordrng 1 W10827015 (Crisper lid) and 1 W10874836 (End cap left), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WALL OVEN
Model WOS51EC0HW02
Near Highland Heights, OH 44143
Joe O
Job Details:
10/27/2022
"Cc: time and date incorrectCustomer stated time and date would not adjust, stated the unit would not immediately start to bake or broil. Found all selections are functioning. Advised customer on how to set time and date. Customer pressing too hard at times. Advised customer to gently touch and it will make the selections. Unit functioning as designed. Op test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HWH0
Near Garrettsville, OH 44231
Jason N
Job Details:
10/27/2022
"Cc unit not working Ran diagnostics, found code 4-3 for motor not running and 6-4 for float switch open. Unit needs ump/motor assembly. Replaced using truck stock part. Ran diagnostics cycle in entirety to clear codes. Op test good. ; used 1 W11085683 (Sump assembly) from stock"
We serviced a
MAYTAG RANGE
Model MER8700DS0
Near Chardon, OH 44024
Dan H
Job Details:
10/27/2022
"Customer complaint that front elements get stuck on high, confirmed, unit needs new infinite switches, customer does not want repair ; ordrng 1 WPW10434452 (Infinite switch) and 1 WPW10411934 (Infinite switch), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Lyndhurst, OH 44124
Corina B
Job Details:
10/27/2022
CC that there is a loud noise. Confirmed. Found a stick in the blower housing. Removed the stick. No noise.blower wheel looks good. Opt test ok
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Lakewood, OH 44107
Angel
Job Details:
10/27/2022
Replaced control and tested unit and passed unit was not shutting off anymore so I did a calibration and ran a auto test again and passed. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Cleveland, OH 44135
Manny
Job Details:
10/27/2022
"Evacuate refrigerant, replaced compressor, filter, placed in a 29in vacuum and holding for 15 minutes, charged with 41 grams of R600,good frost pattern on evap, unit is cooling, opt test ok"
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Hiram, OH 44234
Jason N
Job Details:
10/27/2022
"Cc unit not draining all the way, wet clothes at the end.Ran diagnostics, no codes stored. Ran auto test, washplate spinning with basket, hub is worn. Replaced drive hub using truck stock part. Reran auto test, good spin out. Op test good, ; used 1 W10528947 (HUB) from stock"
We serviced a
GE DISHWASHER
Model GLD4458R00CS
Near Painesville, OH 44077
Dan H
Job Details:
10/27/2022
"Customer complaint that unit is leaking, started normal wash cycle, no leaks found, unable to duplicate the problem , unit is operating as designed"
We serviced a
WHIRLPOOL RANGE
Model WFE540H0AS0
Near Madison, OH 44057
Dan H
Job Details:
10/26/2022
"Installed new bake element, op test good"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Painesville, OH 44077
Dan H
Job Details:
10/26/2022
"Customer complaint that Oven is not lighting, confirmed, found a broken wire to valve, repaired wire, op test good"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near North Ridgeville, OH 44039
David R
Job Details:
10/26/2022
Cc unit top burners stays sparking and not lightning. All burners are good, except the FR burner and the middle burner. Will spark but not light. Cleaned the orfice and burners. Two burners still not lightning but will spark. Went through tech sheet. Ordering spark harness, and burners, spark module if needed. ; ordrng 1 WPW10515455 (FL burner) and 1 WPW10515454 (Middle burner) and 1 W10836473 (Spark harness) and 1 W11565127 (Spark module)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDM04
Near Parma Heights, OH 44130
Manny
Job Details:
10/26/2022
"Cc unit frosting up in the fz, verified and found liner separated, all around but bottom, looks the worst, calling wpl to document, called tl spoke to starlin, document issue and sending unit for review; saved tckt"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WML75011HZ2
Near North Ridgeville, OH 44039
Manny
Job Details:
10/26/2022
"Cc unit stop making the tone, verified and no tone unit will need control and UI; ordrng 1 W11129649 (cntrl-elec) and 1 W11244090 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Parma, OH 44129
David R
Job Details:
10/26/2022
"Replaced washers and top hinge for FZ door. Good. Functions normal, Op Test Ok."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Cleveland, OH 44130
David R
Job Details:
10/26/2022
"Replaced basket. Ran diagnostics, no error codes. Customer to monitor. Op Test Ok."
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW3
Near Solon, OH 44139
Corina B
Job Details:
10/26/2022
"CC that the unit has an error code lf. Confirmed ran diag F8e1 long fill, f0e3 overload f2e1 stuck key. Replaced the valve. Started a cycle. Opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Grafton, OH 44044
Marie V
Job Details:
10/26/2022
"Took temps 8* in freezer 40* fresh food. Ice maker made some ice. Replaced ice maker, dry little water came in. Verify connections is a settled valve , advise cust to replace with a quarter turn. For a better flow. Op test ok"
We serviced a
WHIRLPOOL DRYER
Model WGD8200YW1
Near Willoughby, OH 44094
Joe O
Job Details:
10/26/2022
Cc: squealing noiseFound pulley seized to shaft. Needs dryer repair kit. Installed dryer repair kit. Tested. Op test ok ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF4A
Near Cleveland, OH 44144
Marie V
Job Details:
10/26/2022
"Cc that the unit is leaking. Confirmed. Unit is leaking at the bottom. Found that bottom seal is missing and door gasket it worn out. Will need both gaskets. ; ordrng 1 5304500204 (Bottom seal) and 1 154827601 (Seal door), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near South Euclid, OH 44121
Marie V
Job Details:
10/26/2022
"Cc that the unit is not spinning the clothes all the way and theres water left at the bottom. Ran diag found error code F9E1 long drain. Found hub is stripped. Issue is screw will not come off and shaft on gearcase is stripped Explain cust that needs impeller, gearcase and hub in order to fix correctly. He will call back if they decide to continue. ; ordrng 1 W10528947 (Hub) and 1 W10902814 (Impeller) and 1 W11454734 (Gearcase), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Aurora, OH 44202
Corina B
Job Details:
10/26/2022
CC that the door does not unlock. Confirmed. Found the drain pump clogged. Cleaned the drain. Started a cycle. Opt test ok
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Streetsboro, OH 44241
Corina B
Job Details:
10/26/2022
CC that there is a a noise when it spins. Ran diag no codes. Ran a manual spin no noise. Started a quick wash with towels. No unusual noises. Opt test ok desi
We serviced a
GE DISHWASHER
Model GDF540HGD2BB
Near Mentor, OH 44060
Dan H
Job Details:
10/26/2022
"Customer complaint that unit is not drying dishes, heater is good, control is not sending 120vac to heater, unit needs new control; ordrng 1 WD21X22276 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Chagrin Falls, OH 44022
Jason N
Job Details:
10/26/2022
"Installed temp sensor. Ran diagnostics, cleared codes. Ran auto test cycle. All functions passed. Op test good."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Willoughby, OH 44094
Dan H
Job Details:
10/26/2022
"Customer complaint that only heavy duty cycle is working, started normal wash cycle, unit filled and began washing, repeated on several other cycle with same results, unable to duplicate the problem , unit is operating as designed, did find drain stack slowly draining, advised customer that they need a plumber to correct slow drain"
We serviced a
MAYTAG DRYER
Model MGD6230HW1
Near Eastlake, OH 44095
Dan H
Job Details:
10/26/2022
"Customer complaint of squealing noise, started normal dry cycle, unit started making chattering noise, found blower wheel cracked, installed new blower wheel, op test good"
We serviced a
KITCHENAID B/IN REFRIGERATO
Model KSSP42QFS05
Near Cleveland Heights, OH 44112
Marie V
Job Details:
10/26/2022
"Replaced defrost timer. Is working properly. Waster was fixed, so Cust turned water on . Found water leak at the main water coming in to unit. Will need plumber for that. He turned water back off.Op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near North Royalton, OH 44133
David R
Job Details:
10/26/2022
"Replaced latch components, main control. Ran diagnostics, no codes. Ran a normal cycle. Good. All components working. Op Test Ok."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Ravenna, OH 44266
Corina B
Job Details:
10/26/2022
"Replaced the control, orfice and fan. Replaced the valve for propane. Tested the burner and heated the oven. Opt test ok."
We serviced a
FRIGIDAIRE RANGE
Model FCRG305LAFB
Near Cleveland, OH 44112
Dan H
Job Details:
10/26/2022
"Customer complaint that plastic capacitor fell into burner compartment, removed plastic capacitor, op test good"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Chardon, OH 44024
Dan H
Job Details:
10/26/2022
"Customer complaint that unit is not starting, started normal wash cycle, unit filled and began washing, canceled, ran test cycle, unit completed test cycle, unable to duplicate the problem , unit is operating as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Aurora, OH 44202
Corina B
Job Details:
10/26/2022
CC that the spin cycle is loud. Confirmed. Found the gearcase bearings are worn and the pulley is melted.. Tried to get the agitator off is seized. Will need a gearcase agitator and pulley; ordrng 1 W10721967 (Cam) and 1 W10908289 (Agitator) and 1 W11454741 (Gearcase) and 1 WPW10006384 (Belt)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Rock Creek, OH 44084
Dan H
Job Details:
10/26/2022
"Customer complaint that unit is not washing clothes, ran diagnostics no error codes found, ran manual test cycle, unit agitates and spins, good flow through valves, drain pump is working, started normal wash cycle, unit filled and began washing, unable to duplicate the problem , unit is operating as designed"
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Cleveland, OH 44125
Angel
Job Details:
10/26/2022
Arrived at home and customer stated that unit was freezing up again. Confirmed evaporator was frosted up again so I steamed out the evaporator tested the heater and it was good also added a zip tie to the thermistor and replaced both ui and control box explained to customer to wait at least 24hrs for proper cooling. Opt test ok
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Maple Heights, OH 44137
Angel
Job Details:
10/26/2022
Cc that unit had an F2E2 error code and u it would not do anything. Confirmed display was just saying F2E2 contact for service. Made sure ui was not unplugged but it was good so replaced it with new console tested unit. Opt test ok.
We serviced a
GE REFRIGERATOR
Model GAHF5PGXAEBB
Near Cleveland, OH 44108
Marie V
Job Details:
10/26/2022
Replaced water valve. Tested water no leaks. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Cleveland, OH 44128
Angel
Job Details:
10/26/2022
Arrived at home to replace parts for the sealed system and when I removed evaporator from spot noticed the cabinet behind it was all melted up and some of the insulation was damaged as well. So called BJ and asked me to call tech line to see what they say. Called tech line spoke with Rob and explained issue and stated that unit is not repairable and the unit will be sent to review the customer will be contacted for any further steps.
We serviced a
KITCHENAID DOUBLE OVEN
Model KFGD500ESS
Near North Royalton, OH 44133
David R
Job Details:
10/26/2022
Cc unit top oven not always heating to temp. Found top ignitor slight crack. Replaced ignitor from t/s. Also recalibrated top oven plus 5 degrees up. Customer can monitor and change as needed. It was set to -15. Ran 350* bake. Unit oven checks good temp. Unit is good. Op Test Ok ; used 1 12400035 (IGNITER) from stock
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017HZ08
Near Bedford, OH 44146
Angel
Job Details:
10/26/2022
Cc that unit when rotating to heat up something starts making a grinding sound. Confirmed heard the sound so I replaced the tt motor but was still making the sound took off the plate and the plate support and it stopped making the sound sound looks like the small wheels on the ring turn are making the sound will be ordering the ring turn and cook tray. Customer stated he will put them on since is literally just sitting it in the unit and if it makes the sound he will call us to reschedule an appointment. ; ordrng 1 W11252182 (Ring turn) and 1 W11367904 (Cook tray)
We serviced a
GE REFRIGERATOR
Model GTE19DTNBRWW
Near Ashtabula, OH 44004
Dan H
Job Details:
10/26/2022
"Installed new ice maker, unable to test cause house supply line is leaking, advised customer they need a plumber to repair"
We serviced a
MAYTAG DRYER
Model MED7230HC2
Near Strongsville, OH 44136
David R
Job Details:
10/26/2022
"Replaced idler, belt, motor and blower wheel. Found blower wheel slightly cracked. Tested out, good. Op Test Ok."
We serviced a
FRIGIDAIRE BUILT IN FRIDGE
Model FPRU19F8RFE
Near Aurora, OH 44202
Corina B
Job Details:
10/26/2022
"Recovered refrigerant, replaced evaporator pulled 28vac w/ pump, watched, good, charged 3.5oz r134a, unit cooling, pressures good, op test ok ; used 2 WPW10143759 (DRIER) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302EBS00
Near Chagrin Falls, OH 44023
Corina B
Job Details:
10/26/2022
CC that the unit is not making ice. Confirmed. Replaced the ice maker. Cycled and filled. Opt test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Lakewood, OH 44107
Manny
Job Details:
10/26/2022
"Replaced parts ordered, ran test cycle opt test ok."
We serviced a
AMANA WASHER
Model NTW4605EW0
Near Cleveland, OH 44111
Manny
Job Details:
10/26/2022
"Cc unit not advancing on cycle, ran diagnostics found code f5e2 for latch issues, replaced latch , opt test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALW0
Near Mayfield Heights, OH 44124
Jason N
Job Details:
10/26/2022
"Cc unit code f6e1 and not workingReplaced controls using customer supplied pre Id parts. No fault codes. Ran wash cycle, all functions passed. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near East Cleveland, OH 44112
Joe O
Job Details:
10/26/2022
"Recovered refrigerant, installed compressor and Evaporator. Put unit into 28 inch vac for 15 mins, recharged with 4.5oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Maple Heights, OH 44137
Angel
Job Details:
10/26/2022
"Cc that unit was not rinsing or the light was just flashing and wouldnt agitate. Ran diagnostics and and tried a agitation and it would not agitate so I looked underneath unit and found that the belt came off from overloading the unit. So I replaced cam, belt, and actuator and explained to customer the issue they were having and also recommended to keep load 7 to 8 regular bath towels for a full load and 2 to tablespoons of detergent should be enough to wash his clothes. Ran a calibration and auto test on unit and passed. Opt test ok.; used 1 W10721967 (PULLEY), and 1 WPW10006384 (BELT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Cleveland, OH 44135
Manny
Job Details:
10/26/2022
"Cc unit just humming and not completing cycle, verified and unit displaying error code f7e1 for tachometer missing, tilted unit back and found pulley nut off and belt came off pulley, reinstalled nut on pulley and reinstalled belt m ran test cycle, opt test ok"
We serviced a
WHIRLPOOL DRYER
Model MGDX655DW2
Near Beachwood, OH 44122
Joe O
Job Details:
10/26/2022
"Cc: long dry timesFound venting is smashed behind unit. Cust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard?associated with this type of vent hose and advised cust to replace with a semi?rigid metal hose to?prevent fire hazard. Found very little heat transfer through venting. Found unit short cycling heat. Unit has good heat and air flow. Customer needs venting cleaned, and venting behind unit replaced."
We serviced a
WHIRLPOOL WASHER
Model WFW9151YW00
Near Euclid, OH 44123
Jason N
Job Details:
10/26/2022
Installed drain pump. Ran rinse and spin cycle. Good drain out. Op test good.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN402ESS02
Near Pepper Pike, OH 44124
Joe O
Job Details:
10/26/2022
"Cc: will not stop making ice, interior lights not functioning properly, ice maker stopped temporarily making iceFound bail arm functioning. Found when left door is open interior lights will not turn on. Found hinge not seated. Re seated hinge. Replaced led modules. Op test ok"
We serviced a
AMANA DRYER
Model NGD4655EW2
Near Willowick, OH 44095
Jason N
Job Details:
10/26/2022
"Cc unit timer not working, does not shut off Ran timed dry cycle for 10 minutes, found timer is not advancing, unit needs timer replaced. Cust declined repair, estimate only. ; ordrng 1 W10857611 (Timer)"
We serviced a
GE stack w/d
Model GFD45ESSKOWW
Near Westlake, OH 44145
Marie V
Job Details:
10/26/2022
"Cc that the unit is leaking. Tested unit, no leaks. Until it drained. Will need 2 techs if other leaks are in unit. Could not find anymore at this point. Cust did not paid SC because she is questioning why charge for both if is just one visit"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near South Euclid, OH 44121
Joe O
Job Details:
10/26/2022
"Cc: not coolingCustomer had unit unplugged upon arrival. Customer stated they had a different company out and the company stated the fans frozen. Customer stated they unplugged to thawed unit and they reconnected power and unit never cooled after that. Found all fans are running. Compressor running, not building any frost pattern. Needs compressor, and evaporatorEntitlement shows purchase date. Unit under 5 year sealed system parts and labor warranty; ordrng 1 W10832994 (compressor) and 1 W11492867 (Evaporator)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Willowick, OH 44095
Jason N
Job Details:
10/26/2022
"Cc unit still not drying Ran diagnostics, no fault codes stored, heater turned on at end of cycle. Called wp techline, Chris, increase rinse aid concentration, ensure customer is using hi-temp wash and heated dry options, but with no fault codes and heater turning on, unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Avon, OH 44011
Marie V
Job Details:
10/26/2022
Replaced heater. Tested unit, no leaks. Op test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Strongsville, OH 44136
David R
Job Details:
10/26/2022
"Cc unit making noise while washing (dishwasher on island). Ran diagnostics, ran a normal cycle and ran a rinse cycle. No noises. Something couldve got caught up in propeller on drain pump or wash motor and worked its way out. Nothing stuck. Unit is working properly as of today. SVC only. Let customer know to monitor and would suggest wash pump motor assembly in future if noise persist.
We serviced a
WHIRLPOOL WASHER
Model LA7800XMW0
Near Lyndhurst, OH 44124
Joe O
Job Details:
10/26/2022
"Cc: not drainingFound unit will not drain. Unit will spin. Checked under unit, found drain pump seized, found gear case leaking oil. Needs drain pump, gear case, drive tube, and beltParts show discontinued; ordrng 1 383957 (Drain pump(discontinued)) and 1 362901 (gearcase(discontinued)) and 1 WP95405 (belt) and 1 285897 (Drive tube(discontinued))"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Ashtabula, OH 44004
Dan H
Job Details:
10/26/2022
"Customer complaint that fabric dispenser is filled with water and valve is squealing, ran test cycle, cold water valve is squealing, unit needs new dispenser and valve, part is out of stock so not scheduling return appointment ; ordrng 1 W11316256 (Valve) and 1 W11524105 (Dispenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Parma, OH 44134
Manny
Job Details:
10/26/2022
"Cc unit doors not leveled, verified and doors are uneven, try to adjust but noticed liner is warped, calling techline to document spoke to butch, let him verify the issue and submit pics, unit will be submitted for review for exchange
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Elyria, OH 44035
Marie V
Job Details:
10/26/2022
Replaced water valve. Tested unit. Op test ok
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Avon Lake, OH 44012
Angel
Job Details:
10/26/2022
Cc that unit has an F6E1 error code. Confirmed error code so I replaced console tested unit. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Wellington, OH 44090
David R
Job Details:
10/26/2022
Replaced reservoir. Tested. Good. Op Test Ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Chagrin Falls, OH 44023
Corina B
Job Details:
10/26/2022
CC that the dishwasher is not working. Confirmed. Found the drain pump has failed. Replaced the pump from t/s. Advised cust to use dishwasher magic to clean the dishwasher. Ran a calibration. Opt test ok ; used 1 W10876537 (PUMP-DRAIN) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near Willoughby, OH 44094
Corina B
Job Details:
10/25/2022
CC that the drawer is not going in. Found the drawer not in the slide. Reattached the drawer. Opt test ok.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Burton, OH 44021
Joe O
Job Details:
10/25/2022
"Cc: not coolingFound high side pressure at 0 low side in 30 in vac. Charged system with nitrogen, Found leak at drier to pre cooler connection. Pan heater is curved, lock ring did not hold. Needs pre cooler and drier; ordrng 1 W11502743 (Pre cooler) and 1 W11109499 (drier-tube)"
We serviced a
CROSLEY WASHER
Model CAW45125LW0
Near Ashtabula, OH 44004
Dan H
Job Details:
10/25/2022
"Customer complaint that unit is not starting, started normal wash cycle, unit started then went straight to done, capacitor and motor are good, unable to find break in wire, unit needs new harness ; ordrng 1 W11335100 (Harness)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ07
Near Madison, OH 44057
Jason N
Job Details:
10/25/2022
"Cc unit frost in freezer section, sometimes drips into ff section , and ice maker doesnt workFound small amount of frost build in freezer section. Noticed large gaps in liner around freezer. Filled in gaps with silicone. Cleared frost from freezer. Checked all door gaskets. All making good contact. Found ice maker does not have a fill tube extension, water will pour out into freezer. Ordering fill tube extension. ; ordrng 1 WP2203024 (Full tube)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near Brooklyn, OH 44144
Manny
Job Details:
10/25/2022
"Cc fl burner not lighting found igniter sitting too low, raise igniter, opt test ok."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Ashtabula, OH 44004
Dan H
Job Details:
10/25/2022
"Customer complaint that unit is not starting, confirmed, found broken wire to drain pump, repaired wire, op test good"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Avon Lake, OH 44012
Angel
Job Details:
10/25/2022
Replaced pump assembly tested unit. Opt test ok.
We serviced a
GE REFRIGERATOR
Model GDE25ESKGRSS
Near Ashtabula, OH 44004
Dan H
Job Details:
10/25/2022
"Installed new evaporator fan motor, op test good"
We serviced a
MAYTAG WASHER
Model MVWB757JW0
Near Brooklyn, OH 44144
Manny
Job Details:
10/25/2022
"Cc unit not powering on, verified and unit is dead ran diagnostics and codes f6e2 and f6e3 came out, then unit shuts off on its own, unit needs control and ui ; ordrng 1 W11135391 (console) and 1 W11429620 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Kirtland, OH 44094
Corina B
Job Details:
10/25/2022
"CC that the unit will not drain. Confirmed. Ran diag F9e1 long drain. Started a rinse and spin, no drain just sits there. When moving the washer will start draining. Found there is a broken wire in the harness. Office to reschedule appointment ; ordrng 1 W11568983 (Harness)"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Amherst, OH 44001
Marie V
Job Details:
10/25/2022
Replaced control and drain pump. Ran unit. Op test okBrought core for return
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Geneva, OH 44041
Dan H
Job Details:
10/25/2022
"Installed new suspension rods, op test good"
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW1
Near Willowick, OH 44095
Corina B
Job Details:
10/25/2022
Replaced the gasket. Opt test ok
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXWH9
Near Madison, OH 44057
Jason N
Job Details:
10/25/2022
Cc unit leaking suds from front door Coaster stated unit will randomly leak suds from front door. Ran wash cycle for 10 minutes. Found excessive suds in tub without using any detergent. Used several tbl spoons of creamer in tub to reduce suds. Flushed suds from system. No leaks found. Op test good.
We serviced a
KITCHENAID OTR MICROWAVE
Model KMHC319EWH5
Near Middlefield, OH 44062
Joe O
Job Details:
10/25/2022
Could not remove unit. Advised customer they could have unit pulled and contact once done or we can schedule 2 techs with additional labor. Customer wants us to remove unit. Will need 2 techs to get unit out; schdld next appmnt for 11/2 WED !
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS13
Near Rocky River, OH 44116
Angel
Job Details:
10/25/2022
Cc that the door was not sealing because of the mullion would hit the pivot block and not close noticed that the pivot block was completely dry had no lube so I added some tested door and it was closing and opening smoothly as it should. Opt test ok.
