Installed the new part op tested failed. After installing the parts I turned three out of the four burners on high after 5 seconds I saw a spark come from underneath the glass in the breaker tripped. Theres a pinched wire .

Cc that the clothes still on tub and water probably smells. Ran diag found error code F3E1 water level system error. Check pump catch nothin in it. Drain pump is getting 104v but isnt working. Remove all water from unit and replaced the drain pump still nothing. Ran diag get the same error code deleted the error code control is sending 106v to drain pump still nothin. Control is getting proper V.Ordering control.; ordrng 1 W11201283 (Control)

Installed oven control. Ran bake test to 350 degrees. Good ignition and preheat. Op test good.

Missing parts needed. Other part not arrived yet. Waiting on delivery ; schdld next appmnt for 3/26 FRI !

"Replaced pump. Cleared error codes. Still not draining. Called techline. Unit is sending 120 to pump, pump not humming. Techline said replace pump again. Also ordering control. ; ordrng 2 W11396717 (Drain pump)s and 1 W11419171 (Control)"

"Installed new element and infinite switch, knob is also broken, ordering knob, customer to install ; ordrng 1 W10836470 (Knob)"

Customer rescheduled ; saved tckt

CC that the unit would not start. Found the drain pump stuck on. Held the start in to reset the control. Ran a calibration. Optest ok. ; used 1 SENIORDISCOUNT (senior discount) from stock

"Installed new control, op test good"

"Cc that theres no water or ice and that the door says is open cover at the top. Found water valve turne off and unit will need plastic cover at the top. cust will not fix; ordrng 1 W11225850 (Cover), used 1 SHIPPING (shipping and handling) from stock"

"Customer complaint that oven is not powering on, found thermal fuse open, jumped out , unit powered up, unit needs new thermal fuse ; ordrng 1 W11204568 (Tfuse)"

Wrong part order but is damaged any ways customer wants inner panel ordering and rescheduling the part that is rusted is the inner ; ordrng 1 W10908291 (Inner door panel)

fixed my stuff

fixed my issue

Replaced belt on washer

Installed hinges and new door Ran several test cycles OP Test Ok

"Cc unit auto sensing is not correct. Went through error codes, no codes. Ran a diagnostics test cycle, good. Ran a calibration, good. Tested in NormaL cycle with load, seems to be getting enough water and engaging with agitator just fine. Asked customer what cycle does she normally do her clothes on, normal. Let customer know depending on load being used, have to use different cycles, so correct water can be added in. Auto sensing water level per owners manual states washer will fill to a level that ensures the load engages the agitator. From this point, the electronic control will sense the load and determine if additional water is needed. So even if you put one article of clothing in, the water level with still fill up to engage with agitator. More clothes load will need a heavier cycle option selected. Called techline to document. Tj, agreed with water level and procedure, water levels are fine, let customer know to not open unit, clothes are washing normally, different cycles will put in different amounts and throughout cycle will add water as needed. Unit is testing as designed, good."

"Cc ff door gasket tearing. Could not install door gasket, wrong one ordered, different model and different color. Customer also stated she told WP she needs both sides. Ordering correct gaskets. ; ordrng 2 W10846057 (Gasket)s"

"Replaced gearcase. Ran auto test, pass. Put unit into high speed spin. Good. Calibrated . Op test ok"

The units called water valve has failed. The part is on order I told the cust too call us when they get the part; saved tckt

Installed the new part op tested good.

Installed bimetal. Ran test cycle. Op test ok

Cut all lines start it process complete it all process in the back with compressor and filter try working on freezer evaporator and notice there was not a lot of slack to work with cap tube as we try to connect it to evaporator the cap tub line broke off the evaporator re ordering evaporator ; ordrng 1 W10836706 (Evaporator)

Replaced parts. Tested. Good. Op test ok

I put the unit diagnostics I was unable to find an issue with the machine customer had a load in the wash I ran a drain and spin cycle with the load that was already in the machine unit tested good

Replaced the igniter. Heated oven to 350*. Optest ok; used 1 SHIPPING (shipping and handling) from stock

Found a piece of metal in the drain pump unit tested good

"Cc bake not working. Confirmed. Can hear sparking but no flames. Tested and ignitor has a little crack starting to form. Tried reseating the ignitor. Removed wire and replaced. Tried a couple more times, only got it to fire up one time. Will need spark harness and ignitor. Gave estimate to customer, and customer paid SVC. Do not order parts.; ordrng 1 WP9758079 (Ignitor) and 1 WPW10701462 (Harness)"

Replaced FZ light. Tested. Good. Op test ok

Cc that the unit is leaking. Found a big crack at the bottom of the wash basket. Will need to order a new tub. Still under 10year warranty . Cust will put part on.; ordrng 1 W10371566 (Tub)

"Cc unit wont spin Found lid switch broken Needs switch Customer wants to install ; ordrng 1 3949247V (switch-plg), used 1 SHIPPING (shipping and handling) from stock"

Cc unit not cooling Found compressor super hot no frost pattern Needs compressor and evap ; ordrng 1 W11507067 (Evap) and 1 W11209866 (compressor) and 1 WPW10143759 (dryer)

Installed the new part op tested good.

Cc unit not draining properly Found drain pump over heating Had a spare one on truck Installed OP Test Ok ; used 1 W11412291 (Drain pump) from stock

"Cc unit jumping around and making noise in spin cycleCust showed popFound unit has 2 top shipping bolts still installed. Removed shipping bolts. Ran auto test. All functions normal, op test good."

"Cc that the u it was making a bang noise and that it seems like it was hitting the sides. Check unit is off balance . Corrected issue. She said that they put it like that. Ran diag no error codes. Spin the basket by hand and Check behind theres no shipping bolts on. Cust maybe had a off balance load, advice to monitor but unit is working as designed. Explain cust some features about her new front load washer. Op test ok"

"Cc that everything works good buts does the buzzer inst working anymore.reach to control panel when I touch the speaker it work a little but is sounds bad, when put back together it stopped working again . Will need new panel; ordrng 1 W11478524 (Panel)"

Temp on dryer is correct also its cycling on time notice blower housing and vent clogged with lots of lint and dogs hair this may happen again advise customer to get metal ventilation the pets store had flex foil vents explained is a fired hazard

"Cc unit not making ice, water line is cleared, checked, found some wires cut, one of ground wires in door is not in place as well. Put electric tape over wires. Will need new door. Marcone shows NLA Left Door Black W10334261. WPW10251076 Icemaker. Sending over to parts to review for door. Just collecting SVC. ; saved tckt"

"Replaced part. Tested, good. Op test ok"

"Cc unit not draining all the way, wet clothsCustomer also stated agitator is not working like it should. Found agitator dog gears worn. Ran wash test then switched to spin and drain. Unit draining properly, wash tub next to unit is not draining. Water covering end of drain hose, siphoning back into unit. Advised customer to contact plumber to correct washtub draining issue as this is affecting the unit. Ordering agitator dogs. ; ordrng 2 80040 (Agitator dog gears)s"

"Replaced agitator. Found fabric dispenser broke as well. Ordering out. No need to return, customer will install themselves ; ordrng 1 W11205050 (Fabric dispenser)"

Cc unit making thumping noises since previous repair company was out Found wrong sized rollers installed and grease all over shafts Replaced using dryer kit OP Test Ok ; used 1 4392065 (DRYER REPAIR KIT) from stock

Cc that the unit stopped working and that temps started going up but then started working again. Took temps found 50* on fresh food section and 15 on freezer. Unit has good frost pattern and unit also has the ice in full. Unit will need main control and gasket ; ordrng 1 WPW10631452 (Control) and 1 W10830046 (Gasket)

"Replaced the doors, gaskets, damper. Steamed out the gaskets. Removed the tag from the cord. Optest ok."

Installed agitator and screw. Op test ok

Icemaker is not functioning I found that the heating element is open on the icemaker causing the cavity to not heat up so when the icemaker goes to harvest then stall out estimate only needs an icemaker; ordrng 1 WPW10300024 (Ice maker) and 1 Ship

Upon my arrival I checked the temperature of the refrigerator and it was set to 34? I turned it to the recommended setting of 37 unit tested good

Installed control. Ran auto test and calibration. Op test ok

"Cc unit not filling with waterCustomer stated she tried running cycles recently and unit would not fill water, display was saying press to resume. Ran diagnostics, no codes stored. Ran auto test all functions passed. Had customer start cycle, she was pressing start before loading clothes, causing unit to pause. Advised customer to load"

"Replace door,opt test ok"

"Cc that washer was not sensing. Ran diagnostics and found error code F7E6 motor fault, F7E5 shifter fault, and F2E3 mismatch of main control and ui. Also found to much play on the gear-case shaft Will need to replace gear-case, shifter, cam assembly. Customer said he will not fix unit. At.; ordrng 1 W11454372 (Gearcase) and 1 WPW10006355 (Shifter) and 1 W10721967 (Cam), used 1 SHIPPING (shipping and handling) from stock"

"Cc that the unit is squeaking and sometimes smells burn, ran diag no error codes. Ran high speed spin and agitation to duplicate issue. When tilted unit found lots of oil and black residue from belt. Took pics unit will need gearcase, cam motor ,belt , capacitor and shifter, tried to remove wash plate is seized will also need new; ordrng 1 W11454734 (Gearcase) and 1 W11239857 (Belt) and 1 W10721967 (Cam) and 1 W10913953 (Shifter) and 1 W11395618 (Capacitor) and 1 W10902814 (Wash plate) and 1 W10752187 (Screw)"

"Cc that the front burner arent working. Found both gas tube supply broken. Will need new gas supply tube. Cust will fix; ordrng 1 WB28K10024 (Gas tube) and 1 WB28K10025 (Gas tube), used 1 SHIPPING (shipping and handling) from stock"

"Cc that the coins will not go through , found the coin slide off place. Corrected issue. Op test ok"

Installed the new part op tested failed. The unit ran a full cycle But the water solenoid did not open up the water solenoid is getting water dispenser dispenses water I took the hose off the solenoid and blew through it the hoses clear needs a new water solenoid; ordrng 1 WPW10312696 (Valve)

"Cc unit making noise and not spinning all the way. F0E4, F7E3, F7E5, F3E2, error codes. Found unit is making noise in spin. Coming directly from gearcase. Nothing could see binding. Washplate is hard to get off, might damage in process. Ordering slider, gearcase and washplate. ; ordrng 1 W10902814 (Washplate) and 1 W10909670 (Spanner nut) and 1 W10734521 (Slider) and 1 W11455453 (Gearcase)"

Customer showed pop took pic Cc unit not making ice Found icemaker to be stuck and in the off position Cleared ice maker OP Test Ok

"Cc sometimes noticed uniting smoking in bake top oven, had used self clean a couple of months ago, error code came up and door was locked. Customer doesnt remember error code but got everything unlocked and has been using bake convection. Went into diagnostics, door lock error. Set unit to bake 350 top oven, no smoke. Raised unit up to 450* let sit at that temp for a couple of mins, tested and temp is almost right on. No smoke. Doesnt seem like fan are blocked. Convection bake is good. Would suggest hand cleaning unit, make sure to get all grease cleared up and if something stills pops up. We will be out. As of today. Op test ok."

"Cc unit leaking Checked unit for leak source, found pinhole in filter inlet tube in rear of unit. Could not shut off water to unit fully, source valve is not working. Advised customer to contact plumber to have replaced. Ordering inlet water tube. ; ordrng 1 WPW10350006 (Inlet tube)"

Installed gearcase rotor stator and clutch Ran auto test and calibration OP Test Ok

Installed drain pump. Tested. Op test ok

Installed ice door assembly. Tested ice and water dispense. Op test good. Lubricated ff drawer rails. Found 2 shelves were not snapped in place fully. Drawer op test good.

"Cc: door will not close properlyFound piece of packing foam taped to the bottom of the door, not allowing it to close properly. Removed from. Op test ok"

"Cc unit not cooling, and door needs replaced. Unit still running, both sections only slightly cool. Checked for leaks using uv light, no dye on evaporators, or rear joint connections. Installed gauges, low side at 20 in vacuum, high at 55 psi. Used nitrogen to charge system to 150 psi. Soaped all connections, no bubbles. Watched gauge for 20 min, pressure decayed to 125 psi. Called wp techline, Austin, due to not finding any dye, and/or bubbles when using nitrogen, as well as decaying of the charge. Unit is designated as non repairable for internal leak. Advised customer to contact warranty company to discuss next step."

Replaced the light in freezer. Optest ok.

Installed the new part op tested good.

Installed harness. Tested. Op test ok

"Cc: microwave light not workingFound control sending proper power to microwave light. Needs lightCustomer does not want to repair at this time; ordrng 1 WPW10440740 (lmp-basles), used 1 SHIPPING (shipping and handling) from stock"

"CC that the clothes are coming out wet. Ran diag no codes. Started a rinse and spin with towels. Towels came out damp. Advised cust to use 1-2 tablespoons of he detergent and 6-8 bath towels equals a full. Also, advised to wrap the clothes around the agitator. Optest ok."

"Installed new element, op test good"

Replaced the doors. Optest ok

Replaced part. Tested. Good. Op test ok

"Replaced. Tested, good flow of water. Op test ok"

Cc: not heatingFound unit is heating and cycling heat. Found left front leveling leg broken. Needs leveling leg; ordrng 1 W11025920 (feet-lvlng)

Cc: not spinning clothes outFound error codes f0e5(off balance load) f8e1(long fill no fill). Ran auto test. Unit has good water pressure. Found hub stripped out. Needs hub. Installed hub. Ran auto test and calibration. Op test ok ; used 1 W10528947 (HUB) from stock

"Cc: flashing spin cycleUnit paused in spin cycle. Found no stored error codes. Ran auto test and calibration. Ran normal cycle, ran drain and spin. Unit functioning as designed. Op test ok"

Ran entitlement 5-14-2020Cc unit not spinning Unit is operating properly but due to drain laying on floor unit is filling and draining Advised on drain installation OP Test Ok

Installed UI OP Test Ok

"Found drain pump not drain getting 114 voltage ordering part ; ordrng 1 WP6-917641 (Drain pump), used 1 SHIPPING (shipping and handling) from stock"

Complaint no heat Found motor not plugged in completely OP Test Ok

Cc washer making a clunking noise and smell like something burning. Ran diagnostics and found error code F0E5 off balance load. Checked control board and there was no signs of anything burning or under the washer. Ran a normal cycle and noticed it wasnt agitating removed pulley cover under washer and found the shifter arm had come off cam verified parts reinstalled and washer is working and agitating as designed. Opt test ok. AT

"Customer had questions about leveling unit. Let customer know per owners manual, the only leveling on unit is the leveling feet on bottom. Adjusted doors a little. Op test ok"

Replaced parts. Op test ok. Advice cust to allow 24 hours to the unit to reach normal temps.Brought core for return

Installed thermostat OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock

"Found latch pin 2 an 3 open it supposed to show continuity call whirlpool to verify spoke to bruce he agree it was a bad latch,ordering ; ordrng 1 W11316250 (Latch)"

Removed refrigerant Installed compressor and dye drier Ran 28 inch vac for 20 min. Let sit 15 no Change Recharged with 5.75oz r134a Frost pattern showed on both evap during test 4 OP Test Ok Advised to give it 48 hours

Cc that it is not heating. Replaced magnetron and diode unit working as designed. Opt test ok. AT

"Cc that the dishwasher is leaving white residue on the dishes. Everything is clean on pump, drain pump is clear as well. Tested unit residue is present. Advice cust to run a clean cycle every month and run hot water before starting a cycle this will help dissolve detergent. Also left some samples advice cuts to use rinse aid because it will also help. Recommended to only use 1-2 tablespoons of detergent or 1 pod. Op test ok"

"Cc: door locked and would not unlockFound error codes f5e3(door unlock error). Ran test 4 on tech sheet. Found resistance is good on j9 connector pins 1 and 2 at 115ohms. Per tech sheet Needs control. Customer does not want to repair at this time; ordrng 1 W11201284 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"

Installed the new part op tested good.

Replaced ui and working as designed. Opt test ok. AT

"Installed gearcase and washplate, ran auto test and calibration. Op test good."

Cc of low water pressure Found filter head to be leaking and causing air to seep in Needs filter head ; ordrng 1 W11346622 (Filter head)

Cc: not heatingFound unit is not receiving proper power. Tripped breaker partially. Reset breaker. Tested. Op test ok

Installed element Ran test bake Ipt; used 1 SHIPPING (shipping and handling) from stock

Cc of smell Ran service mode heater turned onCould not find any abnormal smells Advised on running a load of vinegar to help clean out dishwasher

Installed the new part op tested good.

Cc that dispenser burnt. Tried verifying unit called BJ to try to figure out how to remove cover from ui because we did not want to damage the unit but did not continue with trying to remove because BJ found out that the part was no longer made. Explained to customer and asked that if we were able to find it later on for him to please call him to repair issue. Opt test ok. AT

"Installed new belt from two surplus, op test good , gearcase was not needed; used 1 W11239857 (Belt) from stock"