Local Reviews
Powered by Fluid LOCAL
Jason N.
DRYER WHIRLPOOL WED9600TW1 "Cc unit not startingCustomer stated it’s been stopping before end of cycle, now not starting at all. Ran diagnostics, found codes f31 for line voltage error, f01 for primary control fault. Unit needs control board. Customer not repairing at this time. Estimate only."
Jason N.
REFRIGERATOR KITCHENAID KSSS48QDW05 "Cc unit not cooling againFound heavy frost on 1st few coils. Checked for leaks, found leaks on compressor suction lock ring joint, also leak on drier to condenser lock ring joint. Unit will need pulled out again and lock ring fittings will need cut off and redone or soldered. Will need second tech. ; ordrng 1 WPW10143759 (dryer)"
Brian M.
RANGE ELE SL-IN FRIGIDAIRE PLES389ECH Cc of error f30 Found temp probe out of range and has tripped a resettable thermal fuse Replaced probe and rest fuse Ran test bake OP Test Ok. ; used 1 SHIPPING (shipping and handling) from stock
Gabriel P.
WASHER MAYTAG MVWC565FW2 Cc that the unit is not draining. Unit is on float mode. Ran diagnostics found f9e1 long drain also found mud inside drain pump clean out try running manual test on drain still not draining found bad install on drain hose does not have and air gap took pictures water is siphoning the water back to unit not issue with unit ran calibration and auto test need a plumber
David R.
DRYER WHIRLPOOL WED4616FW0 "Cc of heating, taking 2-3 cycles to dry. Took off vent, tested heat on high timed dry. Heat is getting up to 190* and cycling on and off. Let cud’s other know to try towels on timed dry to test out. If still taking a long time to dry, call apartment for vent maintenance . Unit test good.; saved tckt"
David R.
WASHER FRIGIDAIRE FAHE1011MW0 "Cc unit leaking. Customer not here. Got keys from front office. No signs of leaking. Took off front panel. Ran heavy duty cycle. No water marks or leaks. Drain pump not leaking, valves good. No cracks anywhere. Unit is good. Left water mat. If something happens in future, would like customer to be home and start load before we come out. talk to maintenance. He said he saw the leaking. But I told him I ran it for 40 mins and tested components and no single leak at all ; saved tckt"
David R.
DISHWASHER WHIRLPOOL WDTA50SAHV0 "Replaced part, ran test diagnostics. Good op test ok."
Corina B.
WASHER WHIRLPOOL WTW5000DW2 CC that the unit does not turn on. Unit will not go into diag. Checked power to the control 120 volts. No led light flashing. Unplugged the shifter no led light. Will need a new control. ; ordrng 1 W10913953 (actuator) and 1 W11116590 (cntrl-elec)
Brian M.
WASHER MAYTAG MVWC465HW2 Cc unit will not spin Found belt to be off and fraying Replaced using truck stock Ran auto test and calibration ; used 1 W10006384 (
Brian M.
DISHWASHER WHIRLPOOL WDF520PADM7 Complaint of broken dispenser Found dispenser broken Needs dispenser ; ordrng 1 WPW10671905 (deterg disp asm)
Brian M.
WASHER MAYTAG MVWB765FW3 Called customer 30 min prior and had her start a load Arrived found unit running and having 3 min left on cycle At end of cycle unit did not unlock just flashing Called whirlpool to state findings they advised to replace the control again; ordrng 1 W11195970 (cntrl-elec)
Brian M.
WASHER WHIRLPOOL MVWC465HW2 Complaint unit is noisy and doesn’t run Hooked up power ran diagnostics no errors Ran manual test on agitator and spin OP Test Ok All sounds are normal
David R.
REFRIGERATOR KENMORE 253.7031321 "Cc no water/ice and shelling in FZ. Found water line going to fridge is basement was cut not giving any water to unit. FZ top shelf missing stabilizer and side railings are broke. Will need. Do not order parts ; ordrng 1 241894223 (slide assembly RIGHT) and 1 241894224 (slide assembly LEFT ) and 1 242090701 (bar-stabilizer), used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
REFRIGERATOR AMANA ABB1924BRB00 The units making a clicking sound coming from the damper control it’s also leaking water valve in the rear is leaking from the solenoid ; ordrng 1 WPW10594330 (control) and 1 WPW10715708 (ICE KIT VALVE)
Joe O.
DRYER WHIRLPOOL WED5100HW "Cc: leveling leg brokenFound cabinet is flared out where leveling leg screws in. Cabinet is damaged. Needs cabinetNeeds approval, office to reschedule ; ordrng 1 W11161907 (CABINET)"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF560SMYM05 "Cc that the unit is leaking from freezer. Found evap pan full of ice. Steamed out the ice from freezer and defrost drain tubbing. Found drain hose clogged. ,steam out completely opt test ok"
Corina B.
REFRIGERATOR WHIRLPOOL ED2BTKFW01 CC that the refrigerator smells. Ff 37* to 41* Fz 0*. Fans are running. Damper is opening. Found food that has spoiled. Advised cust to deep clean the unit. Optest ok.
Gabriel P.
DISHWASHER KITCHENAID KDTM354DSS3 Leaking water through sump pump seal gave estimate customer will not repair show him a video
Jason N.
REFRIGERATOR WHIRLPOOL ED5FVGXWS07 "Cc unit light not coming on and filter rest light outFound door switch broken internally. Unit needs light switch. Customer being difficult about pricing, wants to try to put it in herself to avoid labor. Advised her to call back if she experiences trouble with the install. ; ordrng 1 WP2149705 (switch2231), used 1 SHIPPING (shipping and handling) from stock"
Jason N.
REFRIGERATOR ELECTROLUX EI28BS56IS0 "Cc unit not making iceConfirmed no ice in ice mold.Called Frigidaire techline, John.Entered diagnostics, multiple segments out on display, display working poorly, agent stated that it will be impossible to run ice maker diagnostics without a working display. Main board and display will need replaced/updated in order to provide diagnostics capabilities in order to determine ice maker failure state. Customer not repairing, estimate only."
David R.
REFRIGERATOR WHIRLPOOL WRS571CIHV01 Replaced part. Loud noise coming from FZ fan. Ordering fan. Requesting double labor ; ordrng 1 WP2315549 (evap fan motor)
Joe O.
DISHWASHER WHIRLPOOL WDF520PADB7 Installed lower spray arm. Ran test cycle. Placed water mat. Op test ok
Brian M.
DISHWASHER KITCHENAID KDTM404ESS0 Cc unit not powering on and prior to that noise on sump we back Found UI getting power but nothing powering on can’t confirm noise from motor so I will need that just in case Needs UI and control and sump assembly ; ordrng 1 W10854228 (cntrl-elec) and 1 W10861526 (pump&motor) and 1 W10903798 (panel-cntl)
Joe O.
DRYER AMANA NED5800HW0 Installed thermal cut off. Ran test cycle. Op test ok
Brian M.
WALL OVEN WHIRLPOOL WOD93EC0AS05 Cc units middle glass broke after self clean Found upper door middle glass broken Needs middle glass Customer called whirlpool they do have 3 year warranty from Pulte homes Bill to Wq2jx00apl1; ordrng 1 W10827059 (door7168)
David R.
DISHWASHER WHIRLPOOL WDT710PAHB1 "Replaced parts. Not working. Found power wires not plugged in. Corrected. Tested. Power came on. Ran diagnostics, tested. Good. Op test ok."
Brian M.
DBL WALL OVEN WHIRLPOOL RBD275PDS12 "Cc unit broil element popped Found upper broil element open Needs broil element ; ordrng 1 WP9760767 (elmnt-brol7094), used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
WASHER MAYTAG MVWC465HW2 "Found error code F5E1- latch failure. Replace latch. Ran calibration, pass. Ran quick wash, pass. Op test ok"
Jason N.
DISHWASHER WHIRLPOOL WDT710PAYM3 "Cc unit not draining Customer stated unit is not draining fully, standing water at the end of cycle. Ran cancel drain, unit draining, albeit slowly. Pulled filter, cleaned filter. Pulled drain hose from disposal, found heavily clogged with residue. Cleaned out drain hose end, and disposal nipple. Ran wash test then cancel drain to flush system. Unit is draining normally. Advised customer to run clean cycle using white vinegar."
Jason N.
WASHER MAYTAG NO TAG "Cc unit not filling or drainingCustomer stated it started filling then stopped in cycle, would not do anything else. Confirmed unit will no cycle on wash or spin and drain. Pulled plug on unit, found plug burned and melted on neutral. Outlet is also burned. 0v at outlet. Advised customer outlet will need replaced by electrician. Unit needs power cord. There is no model/serial tag on this unit, cannot look up parts. Called BJ, advised that customer will have to contact insurance company."
Gabriel P.
REFRIGERATOR WHIRLPOOL WRX735SDBM03 Cc that the ice maker is not working. Jump ice maker it cycle and fill since to be working as this time advise customer to monitor
Jeff M.
REFRIGERATOR KITCHENAID KRFF707ESS01 Steamed out the ice install the new fan and sensor reassemble the fridge pull the refrigerator out and installed new control board unit tested good
Jeff M.
WASHER MAYTAG MVWX655DW1 "Main control board needs to be replaced the drain pump relay is clicking but is not sending power needs a new main control board along with a hub assembly it’s stripped out est only ; ordrng 1 W10528947 (drive hub kit) and 1 W11116592 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
Corey L.
WASHER MAYTAG MVWB835DC2 "Customer complaint washer not draining, confirmed, could hear something chattering in pump, quoted to clear debris, cleared, op test good"
Corey L.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Customer complaint ice stopped again and the cubes are all connected, temps were 37-39 in ff and -3 in frz, fill tube frozen, activated heater, heater checks pass, water leaking past valve, replaced valve with part sent, op test good"
Corina B.
WASHER MAYTAG MVWC415EW1 "CC that the unit does not spin. Ran diag F0E5 – OFF BALANCE LOAD DETECTED, F7E6 – MOTOR FAULT. Found the hub not engaging. Replaced the hub from t/s. Ran a rinse and spin with towels. Optest ok; used 1 W10528947 (HUB) from stock"
Corina B.
RANGE WHIRLPOOL WOD51EC0AS01 "Replaced the control. Optest ng. Checked the thermostat, open. Will need a new fuse. ; ordrng 1 WP4449751 (thrmst-fix 7443)"
Jeff M.
WASHER MAYTAG 7700AWW "Customer states the machine is overflowing I checked the sensor hose there were no rips and tears the pressure sensor is most likely starting to stick it needs to be replaced. Part is discontinued. estimate only; ordrng 1 22002705 (switch,pressure), used 1 SENIORDISCOUNT (senior discount) from stock"
Jeff M.
WASHER ELECTROLUX EWFLS70JIW0 I checked the gasket the gasket tested good I found that the drain pump hose was not fully on the machine they took it off reattached it unit tested good
Corey L.
DISHWASHER WHIRLPOOL KUDK03ITBT3 "Customer complaint dishwasher not not cleaning upper rack dishes at all, performed four cup test, cups did not have any water in them, water level is correct and spray arms are free of debris, unit needs sump asm, quoted, customer does not want repair at this time, email quote"
Corina B.
WASHER WHIRLPOOL WFW6620HC0 "Cust showed pop, sent pic. CC that the unit shakes in a spin cycle. Found the shipping bolts in the unit. Removed the shipping bolts. Started a drain and spin. Found the drain hose not connected tight. Tightened the drain hose. Optest ok."
Jeff M.
DRYER MAYTAG PYET344AYW Installed new part unit tested good
Jeff M.
REFRIGERATOR JENN-AIR JSD2697KEY "Do unit is turning on and shutting off every three minutes or so needs a new control board; ordrng 1 WPW10207861 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
Corey L.
REFRIGERATOR WHIRLPOOL WRT518SZFW00 "Installed new compressor, held 29” vac for 15 minutes, added 4.3 oz of r134a, low side stabilized at 0, frost pattern seen, advised to leave plugged in over night, op test good ; used 2 W10895716 (CPLR), and 2 W10895723 (CPLR) from stock"
Jeff M.
DRYER WHIRLPOOL LGR7648KQ Fuse went bad. I used truck stock to use unit tested; used 1 WP3392519 (THERMAL FUSE) from stock
Corina B.
REFRIGERATOR WHIRLPOOL WRT318FZDB05 "Cust showed pop, sent pic. CC that the compressor is loud. Noises are normal sounds. Fans are good. Advised cust to read page 17 in owners manual for noises. Optest ok."
Jason N.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Swapped components over to new tub. Ran wash test, then cancel drain. Checked for leaks. Op test good."
Corina B.
DRYER KENMORE 110.6002201 "Replaced the thermal fuse, cutoff and heater. Optest ok."
Corina B.
DRYER MAYTAG MEDC400VW0 CC that the unit trips the breaker and the light does not work. Found the door switch is broken. Jumped the door switch. Checked the amps to the heater 24.8 amps and went to 3 amps when heater is off. Will need a door switch and an electrician
Jeff M.
REFRIGERATOR WHIRLPOOL WRB322DMBM The damper control motor is getting noisy customer had the refrigerator turn off and turn back on and start working again needs a damper control and a main control; ordrng 1 WPW10503278 (refer elect cont brd) and 1 WPW10594330 (control)
Joe O.
REFRIGERATOR MAYTAG MFI2569YEM0 "Cc: not cooling in ff sectionFound temps in ff at 65 degrees. Found damper not opening, needs damper; ordrng 1 WPW10127427 (control)"
Gabriel P.
STACK W/D WHIRLPOOL WET3300XQ0 "Installed service pointer part ran normal cycle opt test ok ,office bill them. ; used 1 SHIPPING (shipping and handling) from stock"
Jeff M.
WASHER MAYTAG SE9900 "The unit overflowed the valves tested good I found that the pressure switch failed. EST only ; ordrng 1 WP206418 (water leve), used 1 SHIPPING (shipping and handling) from stock"
Joe O.
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Opened parts found 3 way valve has a different connector. Checked parts look up. Found look up is showing the same part that arrived. Called whirlpool tech line spoke with Austin, he states they have had known issues similar to this. He connected me with trade care to try to get the correct part, spoke with Janenne, advised her of the parts issue. She stated we have to have the parts distributer research the parts. went through all the part numbers she has and we have and some part number she found. She gave a potential future part number, but it is not available yet. Could not locate the correct part. Spoke with BJ he is going to send the research request out. Office to contact customer after part research Is doneW11429659(potential future part); saved tckt"
Corina B.
REFRIGERATOR WHIRLPOOL ED5THAXMS00 CC that the unit is not cooling. Fz and ff 78*. Found the compressor is seized. 11.38 amps. Will need a new compressor.
Gabriel P.
REFRIGERATOR KITCHENAID KRFF507ESS00 "Found a little bit of ice left top corner on evap also found unit on defrost mode reset unit by turn off power turn back on and temperature start to drop on fridge to 38 degrees and freezer 34 degrees it might had a glish on control correct issue,opt test ok"
Brian M.
WASHER GE WHSE5240D1WW Cc of a leak Found water sitting in bottom pan of unit Ran test cycle found transmission leak water Looked up parts transmission is NLa
Joe O.
MICROWAVE WHIRLPOOL WMH31017HS2 Installed listed parts. Tested. Op test ok
Dan H.
WASHER MAYTAG MVWX655DW1 "Customer complaint of rattling noise at the end of spin cycle, confirmed, found cam worn out , installed new cam kit, op test good ; used 1 W10721967 (PULLEY) from stock"
David R.
DISHWASHER MAYTAG MDB6769PAB4 "Replaced part. Tested, made sure took all commands. Good. Op test ok"
Dan H.
REFRIGERATOR WHIRLPOOL WRT318FZDW02 "Installed new parts, op test good"
Dan H.
REFRIGERATOR WHIRLPOOL WRB322DMBB01 "Installed new control, op test good"
Dan H.
DRYER MAYTAG MED5570TQ0 "Customer complaint that unit is not starting, confirmed, found thermal fuse open , jumped out, unit started, installed new thermal fuse, op test good ; used 1 WP3392519 (THERMAL FUSE) from stock"
Dan H.
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 "Installed new evaporator fan motor, op test good"
Dan H.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Customer complaint that unit hums for days at a time, fresh food section temperature at 42 degrees, freezer section temperature at 4 degrees, evaporator fan is running, compressor and condenser fan are running, good frost pattern on evaporator, no unusual noises heard, called whirlpool techline spoke to Joel, says unit is operating as designed."
Corina B.
WASHER MAYTAG MVWB835DW3 CC that the unit is unbalanced in a spin cycle. Found the unit is on a slope. The right front leg is also off. Put the leg back on. Ran a drain and spin. Advised the cust to move the washer off the slope. Optest ok.
Joe O.
REFRIGERATOR WHIRLPOOL WRF540CWHZ01 Cc: damper noiseReplaced damper. Tested. Op test ok
Brian M.
RANGE KITCHENAID KSEG700ESS3 Cc upper section is working but oven is not Found bake element line 2 wire had broken away from terminal block Used new eyelet connector on wire Ran test bake OP Test Ok
Gabriel P.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Replaced pump assembly. Ran calibration , pass. Op test ok also found another issue with seal on the bottom but correct issue"
Joe O.
WASHER MAYTAG MVWX655DW1 Installed water valves. Ran auto test and calibration. Ran normal cycle. Op test ok
Gabriel P.
DRYER WHIRLPOOL LER5636LQ1 "Cc that the unit is not spinning. Checked voltage L1 to N 120, L2 to N 120 and L1 to L2 240. Found belt broke off and pulley are wearing and tear. Replacing dryer kit from t/s. Op test ok; used 1 4392065 (DRYER REPAIR KIT) from stock"
Gabriel P.
DISHWASHER WHIRLPOOL WDT730PAHB0 Replaced the main control and UI. Ran calibration op test ok
Brian M.
WASHER MAYTAG MVWC565FW2 Customer stated he never received parts (not needed) Cc unit not starting but has light on Found unit to be flashing wash light Unit stuck in off load balance Ran diagnostics found error for off load balance Advised customer on loading Ran auto test and calibration OP Test Ok
Corina B.
DRYER WHIRLPOOL MGDB955FC0 "Cust showed pop, sent pic. CC that the unit does not start. Ran diag f4e5 High Limit, F4E3 Restricted Airflow,. Customer has a plastic style vent advised customer to replace with a semi rigid or rigid vent. Also, has two dryers connected to the same vent. Advised cust to replace the vent and have both vents separated from each other. Optest ok."
Corina B.
DISHWASHER WHIRLPOOL WDF310PLAT4 CC that there is water leaking and gets shocked. Found the water supply line is dripping and is laying on top of the power cord. Advised cust to replace the water supply line. Could not run it due to the fuse broken in the fuse box.
Dan H.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Customer complaint of frost build up in freezer section, door gaskets are all sealing, unit is operating as designed"
Dan H.
DISHWASHER WHIRLPOOL WDF520PADM7 "Customer complaint that unit will not power up, confirmed, found only 103vac to unit, applied 124vac to unit with power supply box, unit started, advised customer that they need an electrician to correct power supply , unit is operating as designed"
Corina B.
REFRIGERATOR KITCHENAID KFIS29PBMS03 Replaced the control and ui. Optest ok.
Joe O.
COMPACTOR WHIRLPOOL GX900QPPS6 Cc: screw loose/missingFound screw and nut missing off track. Needs screw and nut. ; ordrng 1 WP776356 (nut) and 1 WP486754 (screw)
Corina B.
DISHWASHER KITCHENAID KDTM354ESS3 Replaced the drain pump. Started a cycle and drained. Optest ok.
Dan H.
REFRIGERATOR KENMORE 596.765846 "Customer complaint of tapping noise on unit, confirmed, found ice maker bail arm stuck causing ice maker to be unable to cycle so ice maker was just clicking, freed bail arm, no noise now, op test good"
Corina B.
DRYER WHIRLPOOL WET4027HW0 "CC that the unit is not heating. Checked to power to the terminal block l1 to n 120 volts, l2 to n 120 volts. L1 to l2 0 volts. Will need an electrician. Optest ok"
Corina B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Cust showed pop, sent pic. CC that the unit is not dispensing ice. Found ice stuck inside the ice bin. Removed the ice. Ice is dispenser. Optest ok."
Joe O.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Installed water valve. Water pressure is good with water bypass. With water filter in pressure drops. Customer needs water filter. Op test okCust has a saddle valve connected to the supply line (see pic), advised cust the flooding hazard associated with this type of valve, recommended cust have the valve replaced with an inline valve."
Dan H.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 Customer does not have part; schdld next appmnt for 5/5 TUE !
Brian M.
DRYER MAYTAG MEDC465HW0 Cc of noise Found noise coming from front glide Glide had popped off on one side and was rubbing Put glide back into place OP Test Ok
David R.
RANGE WHIRLPOOL WEG750H0HB0 Replaced part. Tested and set up. Good. Op test ok
Brian M.
DISHWASHER MAYTAG MDB5600AWW "Cc unit not draining and leaks Found drain plug still in garbage disposal Removed plug ran drain OP Test Ok Ran test to check for leak, saw a small leak on left side raised feet so door shuts evenly Ran test again did not see a leak"
Brian M.
WASHER MAYTAG MVWB835DW5 Cc of no water flow or not starting Found error code for water thermistor Ohmed out valve thermistor is shorted Replaced water valve using truck stock ran auto test and calibration OP Test Ok ; used 1 W11165546 (VALVE) from stock
Joe O.
OTR MICROWAVE WHIRLPOOL WMH53521HZ4 Cc: fan noiseFound blower fan excessively loud. New blower fan broken. Re ordering blower fan; ordrng 1 W11109701 (motor-fan)
Joe O.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Cc: led lights not working, mullion heater not sitting flushFound freezer light burned out. Replaced freezer light. Mullion heater not sitting against door when opened, hitting the other door when closing. Attempted to adjust door and heater. No adjustment. Needs mullion heater. ; ordrng 1 W10698203 (rail-mulln)"
Gabriel P.
DISHWASHER KITCHENAID KDPE234GPS0 Found error codes. 4-3 Wash Motor Not Running when start unit it fill and drain but it will not pump water or wash ordering pump assembly bad motor ; ordrng 1 W11085683 (pump&motor)
Brian M.
WASHER MAYTAG MVWB765FW3 Customer provided electricians document took pic Cc unit still not unlockingRan diagnostics Found no stored error ran manual lid lock test no issue Ran auto test completed with no issue ran calibration finished with no issue Ran drain and spin let it complete it’s 15 min cycle still no issue lid has unlocked every time Advised to reach out to whirlpool
Gabriel P.
RANGE KENMORE 911.367881 "Spark switch is discontinued and spark module by bj ,cannot be repairable"
Joe O.
REFRIGERATOR KITCHENAID KFCO22EVBL5 Installed gasket and damper. Op test ok
Corina B.
DRYER MAYTAG MEDB835DW4 CC that the unit is not drying. Checked the outlet correct. Found a lot of lint in the lint screen. Advised cust to clean the lint clean out after every use. Found the heater is open. Will need a new heater. ; ordrng 1 WP3387747 (element)
Gabriel P.
DISHWASHER KITCHENAID KDPE234GPS0 Replaced heating element. Op test ok.
Corina B.
WASHER MAYTAG MVWB855DC3 Replaced the control and ui. Brought controls and unused ui back. Ran a calibration. Started a normal cycle. Optest ok
David R.
DISHWASHER WHIRLPOOL WDF110PABT4 "Replaced part. Ran diagnostics, test. Good. Heater came on. Op test ok"
Corina B.
WASHER MAYTAG MVWB835DW4 Cust does not have a receipt. Will call in when she has a receipt ; saved tckt
Corina B.
REFRIGERATOR MAYTAG MFI2269FRZ02 Replaced the water valve and ice maker. Optest ok. ; used 1 WPW10300024 (ICE MAKER) from stock
Brian M.
RANGE KITCHENAID KSGB900ESS2 Installed orifice Ran test on burner OP Test Ok
Gabriel P.
WASHER MAYTAG MVWB725BW0 Found lots of oil underneath and shaft and bearings are loud and basket has a play it may be stripped took pictures given estimate customer will not repair
David R.
DBL WALL OVEN KITCHENAID KODE500ESS04 "All lights flickering, every 30 seconds. Flickers at least 1-3 times. Tested all lights. All in range (0-40 ohms). Ordering control. Called techline. Brian, went over looking at wiring and checking resistance on each light. If everything checks good than it’s the control; ordrng 1 W10801665 (cntrl-elec) and 1 W11179310 (cntrl-elec)"
Dan H.
DRYER SAMSUNG DV42H5200EP/A3 "Installed new element, op test good"
David R.
WASHER MAYTAG MVWB765FW3 "Cc of noise, intermittent, seems like it happens only at end of cycle, last 1-3 mins. No error codes. Ran diagnostics test, everything sounds good. Rain a manual test of draining, good. Ran high spin, sounds good until stopping it, than made loud grinding noise. Looked underneath. Can see a little grease starting to com down. Ordering gearcase. ; ordrng 1 W11393685 (GEARCASE)"
Gabriel P.
WASHER WHIRLPOOL WTW5000DW2 "Cc that the unit is not turning up. Checked power going to the unit found 0 volts. Connected unit to another outlet, ran diagnostics no error codes. Ran calibration pass. Electrical issue need and electrician. Brought core for return."
Brian M.
WASHER WHIRLPOOL WFW5620HW0 Cc unit not turning on Found control to be in lock state held unlock for 3 secs Unit unlocked ran auto test 12 OP Test Ok
David R.
DRYER AMANA NED4655EW1 "Cc of noise. Found zipper, ripped seal off and ripped it apart. Ordering seal.; ordrng 1 W10612022 (rear drum seal), used 1 SHIPPING (shipping and handling) from stock"
David R.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Replaced tracks. Still same stiffness, can’t tell if wheels are stopping. Ordering rack, only other thing left. No return, customer can put in themselves and if any other concerns to contact whirlpool customer service ; ordrng 1 W11027154 (dishrack)"
Joe O.
DISHWASHER MAYTAG MDB7759AWS3 "Cc: water constantly filling, flooding to basement, not washing properlyCould not test washing due to water leaking. Found crack in water fill valve. Needs water valve.; ordrng 1 W11175771 (valve-inlt)"
Joe O.
RANGE WHIRLPOOL WFG320M0BS3 Cc: no powerFound power cord has bare wire showing and shorted to cabinet. Needs power cord and control; ordrng 1 W11126814 (cntrl-elec) and 1 W11173616 (cord-power)
Brian M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Cc unit not dispensing ice Found shaft on auger missing Needs shaft and seals Customer wants to install and will call if he needs us to do it ; ordrng 1 W10847834 (clip) and 1 WP2198628 (seal) and 1 WPW10347114 (shaft)
Brian M.
MICROWAVE WHIRLPOOL YWMH78019HZ0 Installed board ran test cycle with two cups of water heated no issue
Corey L.
GAS SLIDE-IN WHIRLPOOL KGSS907SSS00 "Customer complaint door was about to close for self clean and it was opened now latch doesn’t work, confirmed latch not shutting light off when closing door, pushed in by hand and tried self clean to lock door, latch seemed to fall into position and is operating as normal now, verbally quoted for latch if it fails"
David R.
DBL WALL OVEN KITCHENAID KDRP467KSS05 Replaced parts. Tested oven at 350. Good. Op test ok
David R.
RANGE WHIRLPOOL WFG550S0HZ0 "Cc temps are not reading right on there oven thermometer, had 2 other companies out. Correct power from outlet. Tested temp sensors. 1078 at room. All wires tight and plugged in. Testing bake. Put at 350* after preheat (7 mins) gave additional 5 mins. Tested. 350-350* waited and tested about another 3 times. Temp is good. Advised customer that oven thermometer will take longer to reach temp and also after usage the coils inside will go bad. Everything test good with unit. Op test ok"
David R.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Recovered refrigerant, replaced compressor, drier, evap, pulled 28”vac w/ pump, watched, good, charged 4.5oz r134a, unit cooling, pressures good, op test ok. Give 24 hours for unit to return to normal temps."
David R.
REFRIGERATOR WHIRLPOOL WRF535SWHV00 Gaskets not needed. Just door adjustment. Adjusted door as best as possible. Op test ok
Jeff M.
WASHER WHIRLPOOL WTW8040DW4 Installed new part unit tested good
Brian M.
WASHER GE GTUN275EM1WW "Cc unit leaks Found water to be slowly seeping from water valve Needs water valve Also found dryer vent not connected at the unit Showed and advised customer ; ordrng 1 WH13X27314 (valve 2-1.. 4201), used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
REFRIGERATOR WHIRLPOOL KBFS25EWMS10 Found drain pan clogged and a sheet of ice in bottom of fridge steam all ice completely and put service pointer part in ; used 1 W10619951 (TUBE-DRAIN) from stock
David R.
DISHWASHER KITCHENAID KDFE104DSS0 "Cc adjusters broke on right side. Verified, part broken that connects to railing. Customer only wants the one replaced. Ordering adjuster; ordrng 1 WPW10546503 (adjuster), used 1 SHIPPING (shipping and handling) from stock"
Gabriel P.
RANGE MAYTAG MER6600FZ2 When pulled unit forward notice that the power when off. When connecting unit to outlet found that the cover on outlet is loose And that causes the unit not to get proper voltage. Took pictures. Unit working as designed
Gabriel P.
WASHER MAYTAG MVWB835DW1 "Found error codes f6e2 lost communication and f6 e3 ,will need both control board they will not fix"
David R.
RANGE WHIRLPOOL WEGA25H0HZ0 Part is shattered. Ordering new console. Told customer to look at it when it is delivered ; ordrng 1 W11339753 (CONSOLE CONTROL )
Jason N.
RANGE IKEA IBS550PWW00 "Installed main control board, encoder dial board and door latch assembly. Ran bake test, broil test and general functionality tests. Op test good."
Jeff M.
WASHER MAYTAG MHW5630HC0 Called tech line. They explained me that there is a up-and-coming service pointer for these particular machines where if there is any leaking or moisture buildup by the vent tube in the rear replace the stater motor found a little bit of water signs by the vents not what I was expecting I called them back a second time they still told me to replace the stater; ordrng 1 W11354541 (STATOR)
Joe O.
DRYER SAMSUNG DV42H5000EW/A3 Installed rollers. Ran test cycle. Op test ok
Brian M.
MICROWAVE FRIGIDAIRE FPBM3077RFB Cc unit stopped working again Found monitor switch has failed It is recommended to replace all switches Needs switches and fuse ; ordrng 2 5304464099 (switch)s and 1 5304488359 (fuse) and 1 5304509457 (SWITCH HOLDER ) and 2 5304509459 (SWITCH)s
Jeff M.
MICROWAVE KITCHENAID KOCE500EBs07 Installed new parts unit tested good
Brian M.
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 "Cc fridge not cooling Found freezer evap wall frosted over Ran forced defrost unit not defrosting Found bimetal open Needs bimetal wire harness ; ordrng 1 WSF26C3EXF01 (BIMETAL HARNESS5670), used 1 SHIPPING (shipping and handling) from stock"
Dan H.
RANGE MAYTAG MER6600FW2 "Installed new hinges, op test good"
Gabriel P.
WASHER WHIRLPOOL WFW5620HW0 Cc that the unit is leaking from the front. Found bellow ripped on the top and bottom. Will need a new bellow. Ordering parts.; ordrng 1 W11314648 (bellow)
Joe O.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Installed control and ui. Cycled water and ice maker. Op test ok
Jason N.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Cc center flap not working correctlyFound mullion sitting too low, not catching pivot plate correctly. Added shins to pivot plate and replaced mullion using customer supplied pre Id part. Op test good.; used 2 WP487576 (NYLON SHIMMING WASHER) from stock"
Gabriel P.
FREEZER KITCHENAID KFIS29PBMS02 "Found freezer light dem ordering ; ordrng 1 W11130208 (module), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
Jason N.
DRYER WHIRLPOOL GEW9250PW1 "Cc unit sensing light stays on and unit does nothingConfirmed unit powers on but does not start a cycle. Found belt broken due to seized pulley, belt switch disengaged. Unit needs repair kit. Customer not repairing at this time, estimate only."
Gabriel P.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Wrong part order but still replace parts ordering dishwasher racks wheel ; ordrng 1 WPW10078083 (dishrack wheel), used 1 W10712394 (ADJUSTER (SET OF 2)) from stock"
Brian M.
RANGE WHIRLPOOL WFG540H0AS0 Cc unit smoking Found dog food had gotten in between lower oven plate and was burning Removed and cleaned stove out Ran test bake to 350 OP Test Ok
Gabriel P.
RANGE MAYTAG CRE9600BCL "Heating element is open need replaced ordering ; ordrng 1 WP74003019 (elmnt-bake), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
Jason N.
COOKTOP ELE GE JP939B0H1BB "Cc unit RF element not workingConfirmed element not working, hot surface light staying on. Replaced RF element using customer supplied part. Calibrated all induction sensors, all passed for calibration. Tested all burners for heat function, op test good."
Jason N.
WASHER WHIRLPOOL MVWC415EW0 "Cc unit not going into spin and drain, unit was in a flood recentlyCustomer states her basement flooded a week ago, now unit does not spin out. Ran diagnostics, found codes f7e1 for basket speed fault. Ran spin test, basket slow to spin, belt is slipping on pulley, bottom of gearcase, belt and guard covered in oil. Unit needs gearcase. Customer not repairing at this time, needs to call insurance company. Estimate only."
Jason N.
COOKTOP ELE GE JP939B0H1BB "Cc unit RF element not workingConfirmed element not working, hot surface light staying on. Replaced RF element using customer supplied part. Calibrated all induction sensors, all passed for calibration. Tested all burners for heat function, op test good."
Joe O.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Cc: ice freezing together in ice binCustomer removed ice and ice bin. Found temps in freezer at 5 degrees. Checked chute gasket, chute gasket is sealing. Cycled ice maker, unit is harvesting and cycling. No water leaking or over filling. Could not duplicate issue. Op test ok"
Joe O.
WASHER MAYTAG MVWB835DW3 Installed control and ui. Ran auto test and calibration. Op test ok
Dan H.
REFRIGERATOR KITCHENAID KBFN402EPA02 "Customer complaint of frost build up in freezer section and over temperature alarm, found freezer section not closed completely, found door sagging, adjusted door mounts, door seals now, op test good"
Dan H.
REFRIGERATOR MAYTAG MBF1958XEB1 "Customer complaint that unit is not cooling, fresh food section temperature at 66 degrees, freezer section temperature at 41 degrees, Evaporator fan is not running, evaporator fan motor is receiving 120vac, unit needs new evaporator fan motor; ordrng 1 W11024089 (motor-evap), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
DRYER MAYTAG MEDC200XW1 "Cc unit not starting Found door switch broken Replaced using truck stock OP Test Ok ; used 1 SENIORDISCOUNT (senior discount), and 1 WPW10569603 (DOOR SWTCH 3065) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL KFIS29PBMS00 "Recovered refrigerant, replaced evap and drier, pulled 28”vac w/ pump, watched, good, charged 5.5oz r134a, unit cooling, pressures good, op test ok ; used 1 WPW10143759 (DRIER) from stock"
Corina B.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Replaced the evap fan. Optest ok.
Dan H.
WASHER MAYTAG MVWB865GW0 "Customer complaint that unit is not spinning, ran drain and spin cycle, unit spun, ran diagnostics no error codes found, leveled unit, unit is operating as designed"
Corina B.
WASHER MAYTAG PAV2300AWW "CC that there is a squeaking noise in rinse or spin. Started a rinse and spin. Found the transmission is squeaking. No oil leaking, belts are tight."
Corina B.
WASHER WHIRLPOOL GSQ9631LW0 "CC that there is a loud sound in the spin cycle. Found the transmission is leaking oil. Will need clutch, drive tube and gear case."
Jeff M.
DRYER MAYTAG PYET344AYW Installed new part unit tested good
Jason N.
RANGE AMANA AGR5330BAS3 "Cc unit oven door coming off hingesFound unit oven door right side hinge had come out of receiver. Relocated hinges, reset into receiver. Op test good. Customer also stated door handle was scratched by installed, would need replaced.; ordrng 1 W10535747 (hndle-door)"
Brian M.
DRYER GE GTD42EASJ2WW Installed idler pulley and added high temp bearing grease to rear bearing OP Test Ok
David R.
RANGE MAYTAG MER6600FZ2 Replaced parts. Tested. Good. Op test ok
Jason N.
REFRIGERATOR GE ZISB42DXA "Installed defrost timer, manually tested timer. Op test good."
Brian M.
WASHER GE GTW460ASJ6WW Installed drain pump ran test cycle OP Test Ok
Corina B.
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Cust is going to email the receipt. CC that the Fz door does not stay shut. Checked the gaskets, good. Cams are good. Found a pizza box and another box putting pressure on the bin to not sit correctly. Removed the boxes, door has a good tight seal. Used Vaseline around the gaskets. Optest ok."
Corina B.
WASHER MAYTAG MVWB855DC3 Not the control and ui. The model number was not the correct in the. Order correct parts. ; ordrng 1 W11112662 (console) and 1 W11171748 (cntrl-elec)
Dan H.
WASHER ELECTROLUX EWFLS70JIW0 "Installed new hose, op test good"
Joe O.
WASHER MAYTAG MVWB765FW1 Cc: small clothing getting stuck under agitatorFound no damage to agitator. Advised customer to place smaller items in a laundry bag. Could not duplicate issue. Op test ok
Joe O.
REFRIGERATOR FRIGIDAIRE FFHS2611PFEA "Cc: leaking in rear, ice maker knockingFound drain tube not seated properly. Re seated drain tube. Found ice cubes bridging together. Adjusted water flow to ice maker. Op test ok"
Gabriel P.
WASHER WHIRLPOOL WET4024HW0 Drain was not properly installed took pictures advise customer what to do opt test ok
Jason N.
DRYER SAMSUNG DV42H5200EPA3 "Cc unit making noiseRan dryer test, found blower wheel making a loud grinding sound. Removed sock stuck in blower wheel. Retested, no abnormal noise, op test good."
Corina B.
WASHER MAYTAG MVWB880BW0 "CC that du comes on the ui. Du is the lid lock. Checked the connections pins 1-2 43 ohms. 1 to 4 1 to 5 1 to 7 open when lid is open or closed. Will need a new lid lock. Cust can install part; ordrng 1 WPW10619844 (latch), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
REFRIGERATOR WHIRLPOOL WRT106TFDB01 Cc unit not cooling Found no frost pattern on evap and no die any where Found compressor not running Hooked up compressor tester and compressor will not start Needs compressor and filter drier Also rear wheel broke ; ordrng 1 W10174378 (evap tray) and 1 W10843121 (filter dryer) and 1 WPW10475495 (roller-cab) and 1 WPW10507886 (compressor)
Dan H.
REFRIGERATOR WHIRLPOOL WSF26C3EXF01 "Customer complaint that unit is freezing everything in the fresh food section , fresh food section temperature at 23 degrees, air damper is stuck open, unit needs new damper control; ordrng 1 W11087463 (damper)"
Jason N.
WASHER MAYTAG MVWB765FW3 "Installed control board. Op test no good, control popped. Customer did replace outlet with new standard outlet. Checked for shorts on unit, tested all connectors pins to ground. All checked good. Found assembly screw sticking up from cabinet under console that was covered with carbon from arcing. Found hole in UI harness wire where screw had penetrated. Ordering control and ui console. Will watch routing of ui harness wire on next install.; ordrng 1 W11135391 (console) and 1 W11195970 (cntrl-elec)"
Gabriel P.
DRYER AMANA NED4655EW1 "Unit not getting voltage from L2 to neutral 000 and L1 to L2 000 and L1 to neutral 122 will need and electrician,opt test ok"
Gabriel P.
DISHWASHER KITCHENAID KDPE234GPS0 customer drop a spatula at the heating element, the spatula melted customer wants us to replace tub, advise her to call whirlpool cause thats cosmetics and it won’t cover we will replace heating element also I scrub the tub and took out all the plastic stuck on tub and took lots of pictures for whirlpool to review ; ordrng 1 W10703867 (heater)
Gabriel P.
WASHER MAYTAG MVWC565FW2 Cc that she cut herself when she put her finger between ring cover check ring is built as designed advise customer to not put hands inside there they have a claim on unit took pictures of ring is opt test ok
Corey L.
REFRIGERATOR WHIRLPOOL ED2LHAXMB10 "Customer complaint fridge was leaking and no ice, found water filter not fully installed, installed filter and showed customer, jumped I’m, im failed, quoted for WPW10190961 im, customer does not want repair at this time; used 1 SHIPPING (shipping and handling) from stock"
Joe O.
WASHER MAYTAG MHW5630HW0 Installed dispenser. Ran test cycle. Op test ok
Brian M.
MICROWAVE FRIGIDAIRE FPBM3077RFB "Cc unit not powering Found filter board fuse blown Hooked up fuse breaker Ran test unit would start and stop Ran down wiring diagram found wire to be backed out of housing Fixed wire issue and replaced thermal fuse Ran several test cycles OP Test Ok ; used 1 W10138793 (FUSE, MICROWAVE) from stock"
Corey L.
RANGE WHIRLPOOL JES9900BAB "Customer complaint eyes aren’t lining up and unable to tell if a burner is on or not, confirmed found control knobs failed, ordering knew knobs, taking cntrl panel for return; ordrng 1 WP74011550 (knob) and 1 WP74011579 (knob cust) and 2 WP74011580 (knob flex)s"
Corina B.
FREEZER UPRIGHT WHIRLPOOL WZF34X20DW01 Replaced the control. Plugged unit in. Compressor and fans started running. Optest ok.
Dan H.
REFRIGERATOR AMANA ABB1924BRB00 "Installed new ice maker , op test good"
Jason N.
DRYER WHIRLPOOL WED8000DW3 "Cc unit squealing noiseConfirmed squealing noise, found belt pulley wore. Unit needs repair kit. Replaced pulley, rollers using truck stock kit. Ran dryer test, no abnormal noise. Op test good.; used 1 4392067 (DRYER REPAIR KIT) from stock"
Jason N.
DISHWASHER KITCHENAID KDTE334GBS0 "Cc unit making noiseCustomer stated it’s coming from the pump, thinks it’s broken. Ran wash cycle, on first drain out, heard rattling sound from drain pump. Pulled drain pump, found piece of glass stuck in impeller. Removed, and retested. Op test good, no abnormal sounds."
Joe O.
DISHWASHER FRIGIDAIRE FFBD2406NS9B Cc: not drainingFound customer just had garbage disposal replaced. Punch out was still in disposal. Knocked out punch. Op test ok
Joe O.
REFRIGERATOR KENMORE 106.536022 "Cc: not keeping tempFound temps in ff and freezer at 60 degrees. Found compressor attempting to run. Compressor is extremely hot. Only runs for about 30 seconds before over heating and kicking off overload. Found compressor pulling a constant 12.2 amps while running, and getting loud. Needs compressor and drierCustomer does not want to repair at this time"
Jeff M.
WALL OVEN GE PK956DR1BB "The unit is still having issues cooking I took the face of the control off I found a tech sheet inside the machine F9 does stand for a cooling fan issue I still have the cooling fan so I replaced it. unit tested good; used 1 SHIPPING (shipping and handling), and 1 WB26T10060 (BLOWER) from stock"
Brian M.
DRYER MAYTAG MED8630HW0 "Cc unit doesn’t save her last cycle and will sometimes start with no heat, she then has to start it and select heat Ran UI test and several test Could not duplicate an issue"
Joe O.
DRYER WHIRLPOOL WGD5620HW1 "Cc: not powering onFound control receiving proper power. No indicator light on, on control. Found tabs broken on ui. Needs control and ui; ordrng 1 W11378949 (UI) and 1 W11417009 (CONTROL)"
Brian M.
REFRIGERATOR WHIRLPOOL MFI2269VEW1 Installed thermostat Turned unit back on Advised to let cool for 24 hours OP Test Ok ; used 1 SHIPPING (shipping and handling) from stock
Jeff M.
WASHER KENMORE 110.2513241 "Control board is not responsive customer also says that the lock just clicks needs a new main control and lock estimate only; ordrng 1 W10404050 (lid lock) and 1 W10683781 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
Brian M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Installed tube and Valve OP Test Ok
Jason N.
RANGE GE ZGP304NR2SS "Cc unit oven not heatingRan bake test, ignitor not glowing, good voltage at 122v. Unit need bake ignitor. Replaced using truck stock. Ran bake test to 300 degrees. Op test good.; used 1 12400035 (IGNITER) from stock"
Brian M.
DRYER WHIRLPOOL WED4815EW1 Cc of squeaking again Found that when I installed rear roller I had pushed the arm to close to the roller and if was rubbing when rolling Fixed issue OP Test Ok
Corey L.
WASHER WHIRLPOOL NTW4516FW3 "Customer complaint washer has odd odor, seemed to get better after the second wash, unable to determine an odd smell other than the construction smells of the building, ran hot/cold valves, agitate and spin, nothing is rubbing, unit is operating as designed, advised trying to clean washer with afresh or 1 cup vinegar after construction is complete"
Corey L.
DRYER MAYTAG MGDC300XW1 "Customer complaint dryer making a weird noise and then a lounge bang so haven’t used, spun by hand could hear belt bound, removed front cover and found belt riding on front lip of pulley, slid back op test good, found unit leaning forward, customer to level unit to prevent belt from slipping forward"
Corey L.
REFRIGERATOR AMANA ART318FFDW06 "Installed hinge Pin, op test good"
Joe O.
DRYER ADMIRAL AED4675YQ0 "Cc: burning smell, not spinningFound motor was stuck in position. Rotated drum, unit started. Advised customer if it happens again it could potentially need a new motor. Op test ok"
David R.
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Cc not cooling properly. Wall of ice on evap cover. Not defrosting. Took off cover found heater wasn’t plugged all the way in and thermistor was dangling not hooked up to evap. Corr Ted thermistor and added zip ties. Tested heater to make sure it was good. Set temps back to normal. Give 24 hours to return to normal temps. Op test ok.
Jason N.
WASHER MAYTAG MVWC565FW2 "Cc unit leakingCustomer states it’s leaking a small amount behind unit when she runs itRan auto cycle and fill test, no leak from unit. On the wall behind the unit, there is water all along the bottom of the wall, seems to be leaking forward toward unit, based on the water marks. There is a utility tub next to unit. Suspect there may be a leaky drain pipe in the wall, leaking when the unit drains into the tub in a cycle. Advised customer have a plumber investigate at this time."
Brian M.
RANGE WHIRLPOOL WFE320M0ES2 Cc hinge snapped Found right hinge to be snapped off and left hinge weak Replaced hinges OP Test Ok
Corina B.
DISHWASHER KITCHENAID KUDI01FLSS6 Called cust to let him know we need to order a control. CC that the unit is not drying and the ui is flashing. Found a service pointer when replacing the heater need to replace the control. Control is no longer available. ; ordrng 1 8564542 (electronic control)