Service History 743 | Freds Appliance

We serviced a

KITCHENAID B/IN REFRIGERATO

Model KSSC48FMS03

Near University Heights, Ohio 44118

Joe O

Job Details: 07/19/2022

"Cc: not coolingFound temps in freezer at 41 degrees, ff at 61 degrees. Pulled evap cover. Found unit only has partial frost pattern(top coil). Needs compressor, evap, heat exchanger, drain pan heater and drierCould not locate heat exchanger in look up. Spoke with BJ, he stated he will have to do a research request. Advised customer he would have to have unit pulled and make top and rear accessible. We cannot remove due to ducting right against top of unit(took pic). Gave estimate on listed parts advised there is still 1 other part being researched that is needed.Saved as estimate. Advised office will contact with final estimate. Will need 2 techs if customer decides to repair; ordrng 1 W10841139 (compressor) and 1 WP2306094 (evaporator) and 1 WPW10281063 (heater-pan) and 1 WPW10143759 (dryer)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Beachwood, Ohio 44122

Joe O

Job Details: 07/19/2022

"Cc: not draining on certain cycles, wet clothesFound no stored error codes. Ran diagnostics test cycle. Found unit has a good drain pressure. Ran heavy duty cycle. Found excessive suds in unit. Advised customer excessive suds can cause unit to sense pressure issues within unit and potentially shut unit down. Adjusted soap concentration level. Advised customer on soap usage. Advised customer to monitor. op test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ00

Near Cleveland, Ohio 44110

Joe O

Job Details: 07/19/2022

"Cc: low water pressure Attempted to pull water filter. Found filter housing leaking, filter housing door missing. Needs water filter housing; ordrng 1 W11162042 (housing)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDB01

Near Willoughby, Ohio 44094

Jason N

Job Details: 07/19/2022

"Installed control box. Customer had moved unit out to garage and unplugged. Plugged in unit, unit starting to cool. Advised customer to allow 24 hrs for unit to fully cool. Op test good."

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Mentor, Ohio 44060

Jason N

Job Details: 07/19/2022

"Cc unit shutting off in mid cycle, cloths are still wetCustomer stated the unit will randomly shut down in the middle of drying cycle, clothes are not dry yet. They will have to reset breaker to get unit to power back on and finish cycle. Ran diagnostics, no codes stored. Ran timed dry cycle on high heat for 15 minutes. Dryer running properly. Checked venting at outlet, almost no air flow through house venting. Advised customer to have a vent company service venting. If issue persists, then advised breaker may need replaced due to age/weak."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS25EWWH7

Near Eastlake, Ohio 44095

Jason N

Job Details: 07/19/2022

"Cc unit not cooling in freezer, ice maker not working and water dispense is slowFound freezer temps at 20, not low enough for ice maker to cycle. Found ice ball on cap tube. Unit has refrigerant leak, will need sealed system repair. Parts still under KA 10yr sealed system warranty. Checked water dispense, low pressure. Customer stated she just installed a new filter. Found filter not installed all the way, corrected filter installation. Retested water dispense, good pressure. ; ordrng 1 W10507884 (Compressor) and 1 W11256565 (Evaporator)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Cleveland, Ohio 44135

Gabriel P

Job Details: 07/19/2022

"Icemaker working as design advise customer that it could take 32 hours to make a full bin of ice,opt test ok ; used 1 W11546935 (Icemaker) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS4

Near Cleveland, Ohio 44135

Gabriel P

Job Details: 07/19/2022

Replace seal.opt test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Avon, Ohio 44011

Angel

Job Details: 07/19/2022

Cc that unit in RC is not cooling properly. Took temps and FC was at 8* and RC was at 45* Ran ServiceMatters test for diagnosing and everything passed unit is making ice and everything. Will need to order service pointer updated control board to fix issue with cooling in RC. Also ordering right hand side seal because one of the flaps is ripped.; ordrng 1 W11455229 (Control board) and 1 W11456682 (Seal)

We serviced a

WHIRLPOOL RANGE

Model WEC310SAGW3

Near Cleveland, Ohio 44110

Corina H

Job Details: 07/19/2022

Replaced the terminal block. Could not test unit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSD608ESS00

Near Mentor, Ohio 44060

Joe O

Job Details: 07/19/2022

Cc: ice bin sticking(hard to remove)Found frost build up in freezer compartment. Found auger and ice bin sticking together. Applied grease to auger shaft. Found freezer gasket not sealing properly. Needs freezer gasket. Customer showed popGasket out of stock. Office to reschedule; ordrng 1 W11625072 (Gasket)

We serviced a

WHIRLPOOL OTR MICROWAVE

Model WMH53521HZ5

Near Mentor, Ohio 44060

Jason N

Job Details: 07/19/2022

"Ran amp test on unit using killawatt meter. Unit drawing 11.5A. But not heating. Replaced diode, op test no good. No heat, yet still drawing 11.7A. Replaced capacitor. Amp draw at over 15A, unit is heating. Reinstalled unit. Reran several heat test cycles with water. Water heat test good each time. Op test good."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Fairview Park, Ohio 44126

Gabriel P

Job Details: 07/19/2022

Found bearings on left and right track defective and also it was missing shaft and clip but one track is out of stock office reach customer when part is found for scheduling thanx ; ordrng 1 W10852685 (Clip) and 1 WPW10503522 (Shaft) and 1 W10625067 (Left track) and 1 W10625068 (Right track)

We serviced a

MAYTAG REFRIGERATOR

Model MFI2568AES

Near North Olmsted, Ohio 44070

Gabriel P

Job Details: 07/19/2022

"Icemaker not noticing there is full ice on bin and keeps cycling causing to over flood bin with ice need icemaker gave estimate,opt test ok ; ordrng 1 W10583817 (Icemaker), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

We serviced a

MAYTAG WASHER

Model MVWB835DC4

Near Atwater, Ohio 44201

Brian M

Job Details: 07/19/2022

"Cc unit keeps tripping breaker Found unit to have gearcase leaking water Needs gearcase washplate. ; ordrng 1 W11393685 (Gearcase) and 1 W10902814 (washplate), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Elyria, Ohio 44035

David R

Job Details: 07/19/2022

Open fuse. Replaced thermal fuse and thermostat fix. Checked and heater is good and all other heater circuit components. Good. Heat is cycling on/off. Would advised customer to get vent cleaned out as well. Apartment/condo. Op Test Ok

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Elyria, Ohio 44035

David R

Job Details: 07/19/2022

"Ran diagnostics, Latch error F5E1, Stuck Key F2E1, and Motor Control Fault F1E2. Cleared codes. Replaced actuator and Latch. Ran diagnostics and calibration. Good. Ran a normal cycle, not going pass wash. Main control issue. Ordering control ; ordrng 1 W11399433 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near Sheffield Lake, Ohio 44054

Angel

Job Details: 07/19/2022

Cc that unit when you have the doors open to load unit and fan turns on it starts rattling. Ran diagnostics and started the FC and RC fans to hear the rattling and they were good than customer explained that it was co i g from the bottom until we heard it a little after I leveled unit because it was not level but it was slight. Customer stated that unit is brand new and he doesnt want to put no rubber strips underneath to stop rattling and that they told him they would give him a new one if he didnt want it fixed. He said he will call the dealer where he got it from to exchange it. I leveled unit and left it as is.

We serviced a

MAYTAG DRYER

Model MGD7230HW1

Near Wickliffe, Ohio 44092

Corina H

Job Details: 07/19/2022

Replaced the blower wheel. Opt test ok.

We serviced a

N/A N/A

Model WOC54EC0AS00

Near Beachwood, Ohio 44122

Manny

Job Details: 07/19/2022

"Replaced both controls, ran micro test and oven test opt test ok took cores for return"

We serviced a

GE DISHWASHER

Model GDF520PGJ2BB

Near Ashtabula, Ohio 44004

Dan

Job Details: 07/19/2022

"Installed new control, op test good"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHS2611PFEA

Near Madison, Ohio 44057

Dan

Job Details: 07/19/2022

"Customer complaint that unit is not cooling, fresh food section temperature at 57 degrees, freezer section temperature at 4 degrees, found air damper closed, air damper motor is not moving, unit needs new air damper, customer does not want repair at this time; ordrng 1 242303001 (Air damper), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2568AEB

Near Thompson, Ohio 44086

Joe O

Job Details: 07/19/2022

"Cc: not coolingFound temps in ff section at 58 degrees, freezer at 45 degrees. Checked amp draw on compressor, found unit pulling .6 amps. Needs compressor and evaporator; ordrng 1 W10160407 (compressor) and 1 12002730 (evaporator), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

FRIGIDAIRE FREEZER

Model LFFH21F7HWG

Near Perry, Ohio 44081

Joe O

Job Details: 07/18/2022

Installed control. Advised customer to monitor over the next 48 hours. Op test ok

We serviced a

MAYTAG REFRIGERATOR

Model MFF2558VEW2

Near Painesville, Ohio 44077

Dan

Job Details: 07/18/2022

"Customer complaint that fresh food section is not cooling, unit unplugged when tech arrived, plugged in, evaporator fan is running, compressor and condenser fan are running, air damper is open, good frost pattern on evaporator, unable to duplicate the problem, unit is operating as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Painesville, Ohio 44077

Dan

Job Details: 07/18/2022

"Installed new freezer section door, op test good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Elyria, Ohio 44035

Gabriel P

Job Details: 07/18/2022

"Customer complaint of a bin on freezer not snapping in confirm it was not but use flat screw driver to get it to snap and it work advise customer if she continues to have issue to give us a call back,opt test ok"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRT18S6AQY

Near North Ridgeville, Ohio 44039

Gabriel P

Job Details: 07/18/2022

"Condenser fan making rattling sound giving estimate,he will not fix ; ordrng 1 241696606 (Condenser fan), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Columbia Station, Ohio 44028

David R

Job Details: 07/18/2022

"Will also need glass door. Thats what has the sticky side to hold everything together. Ordering out glass door. Customer wants estimate for cooktop to be repaired. Customer will have to pay for SVC, Labor and Parts. WPW10535710 cooktop; ordrng 1 W11176456 (Glass door)"

We serviced a

KITCHENAID RANGE

Model KFGG500ESS3

Near Sheffield, Ohio 44054

Angel

Job Details: 07/18/2022

Cc that the left front burner was not lighting. Verified and noticed that the burner was kind of wet around ignitor removed old burner head and replaced it with the new one tested unit and ignited right up. Explained to customer not to use wet clothes around burner area if they are make sure for it to be damped or close to dry. Opt test ok.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Orwell, Ohio 44076

Brian M

Job Details: 07/18/2022

"Customer no longer needs service, customer had note on door"

We serviced a

MAYTAG WASHER

Model MVW6230RHW2

Near Willoughby, Ohio 44094

Corina H

Job Details: 07/18/2022

Replaced the harness. Ran a calibration. Started a cycle. Opt test ok.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Painesville, Ohio 44077

Jason N

Job Details: 07/18/2022

"Cc unit not advancing cyclesCustomer stated unit stayed in wash cycle for over 30 minutes on normal, so she canceled the cycle. She stated its never done that before. Ran diagnostics, no fault codes stored. Ran auto test, all functions passed. No issues found with unit. Advised customer to allow unit to complete wash cycle, which will take 30-40 minutes on normal before advancing to rinse and spin, so approximate cycle will be around an hour. If normal cycle takes longer or cycle issues arise, possibly could be a control issue, but without duplicating issue, would not advise at this point."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ARB9059CS

Near Painesville, Ohio 44077

Jason N

Job Details: 07/18/2022

"Cc unit has ice buildup in freezer sectionFound evaporator drain tray iced up and lower evaporator. Switched defrost timer in defrost mode, checked power at heater, good at 122v. Checked resistance through bimetal and heater element , reading 55.7k ohms. Checked element resistance, good at 28 ohms, bimetal resistance reading 55.7k ohms. Unit needs defrost bimetal. Crediting cost of valve already paid for towards final labor balance. ; ordrng 1 12001937 (Defrost thermostat)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ03

Near Lyndhurst, Ohio 44124

Manny

Job Details: 07/18/2022

"Replaced damper, control, customer stated the unit is not dispensing water, found kinked line and reservoir frozen, steamed reservoir (32 mins) and fixed kinked line opt test ok. Took core for return"

We serviced a

MAYTAG WASHER

Model MVW6230HC

Near Chagrin Falls, Ohio 44023

Brian M

Job Details: 07/18/2022

Installed agitator OP Test Ok

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Olmsted Falls, Ohio 44138

David R

Job Details: 07/18/2022

Cc unit making loud screeching noises. Verified. Will need dryer repair kit. Replaced from t/s. Tested. Good. Cleaned out all int inside. Good. Op Test Ok. ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL DRYER

Model PYET344AYW

Near Avon Lake, Ohio 44012

Angel

Job Details: 07/18/2022

"Cc that unit makes loud noise when you start it. Confirmed started rattling loud when you start it. Took apart unit and found blower wheel cracked in half will need blower wheel replaced.; ordrng 1 W11497304 (Blower wheel), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL OTR MICROWAVE

Model WMH31017HS08

Near Beachwood, Ohio 44122

Manny

Job Details: 07/18/2022

"Cc unit not working at all, unit have not power, checked power and good voltage, took control and found, transformer, capacitor, magnetron and fan all burned, looks like a thermal incident unit have melted metal stuck on it and looks like some spots got welded with the heat, calling techline to report spoke to Chris, he asked me for pictures, send him pics, asked if its only on the high voltage side, told him yeah and that looks like it started at the transformer, transformer screws are welded to the chassis, he sending the unit for review and theyll contact me and customer with the next steps, waiting for pop, spoke to Bj and he said if wpl says that the unit is under warranty then it is and I dont have to wait for pop, he stated unit was built in Jun 2021. Provided customer with the SR# and let him know wpl will contact him ; saved tckt"

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LS0

Near Parma Heights, Ohio 44130

Gabriel P

Job Details: 07/18/2022

Replace dsi and ignitor and still not lighting ordering control board but part is out of stock office reach customer when part is found and for scheduling ; ordrng 1 W11548757 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Brook Park, Ohio 44142

David R

Job Details: 07/18/2022

"Replaced both Ui and main control, harness and thermistor. Steamed all ice. Good. Give 24hrs to return to normal temps. Op Test Ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWS04

Near Euclid, Ohio 44132

Dan

Job Details: 07/18/2022

"Customer complaint of ice build up and leaking, found evaporator drain tube clogged, cleared drain tube, op test good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Avon Lake, Ohio 44012

Angel

Job Details: 07/18/2022

Cc that in the RC theres water pooling. Verified and confirmed drain tube was clogged up steamed out the drain tube but had to fish out the drain tube because it was still not draining properly also cleaned out drain tube in rear. Opt test ok.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Parma, Ohio 44129

David R

Job Details: 07/18/2022

"Cc had it in garage till kitchen cabinets were installed. Put in unit within last two weeks, leaked from front left, installer did not adjust front legs, also water line to unit leaked causing F8E4 error, sensor to go off. Unit is not even set up with brackets to cabinet. Unit sitting outside cabinet. Tightened hose. Raised front feet to test out. Let run for 20 mins, leaking from left side. Seems like gasket isnt sealing good enough. Took pic of where water is leaking. Ordering both gaskets, will need to level out as well. ; ordrng 1 W11483553 (Gasket) and 1 W11414078 (Cabinet gasket)"

We serviced a

MAYTAG WASHER

Model MHW6630HW3

Near Avon Lake, Ohio 44012

Angel

Job Details: 07/18/2022

Cc that unit leaks through the dispenser sometimes and makes a small puddle of water on floor. Verified hoses that they were connected properly and they were so Im ordering the dispenser assembly. ; ordrng 1 W11524103 (Dispenser)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Parma, Ohio 44134

David R

Job Details: 07/18/2022

Replaced harness and thermistor. Steamed all ice. Good. Op Test Ok. ; used 1 WPW10384183 (THERMISTOR) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Maple Heights, Ohio 44137

David R

Job Details: 07/18/2022

Replaced heater. Ran test. Good. Op Test Ok.

We serviced a

WHIRLPOOL COOKTOP ELE

Model WFE550S0HZ1

Near Bay Village, Ohio 44140

Angel

Job Details: 07/18/2022

Replaced cook top took pictures of cracked one. Opt test ok.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Euclid, Ohio 44117

Corina H

Job Details: 07/18/2022

"Replaced the gasket. Started a cycle, no leaks. Opt test ok."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Chagrin Falls, Ohio 44022

Jason N

Job Details: 07/18/2022

"Cc unit freezing product in ff sectionCustomer stated for about a week produce in bottom crisper drawers was freezing. Everything seems to be ok now. Checked temperatures, found ff section temperatures changed back to 37 degrees. Checked Rc thermistor resistance at control. Thermistor reading 6.7k ohms which equates to 42 degrees F. Increased ff section temperatures to 40 degrees on interface control. Advised customer to monitor."

We serviced a

GE RANGE

Model JGBP35WEA7WW

Near Chardon, Ohio 44024

Joe O

Job Details: 07/18/2022

Cc: intermittently not shutting offRan test bake. Tested keys. Unit continuously shutting off. Could not duplicate issue. Op test okWas going to build estimate for control and overlay. Control shows discontinued; ordrng 1 WB27T10350 (oven control(discontinued)) and 1 WB27K10011 (overlay (wh).99.46)

We serviced a

KITCHENAID DISHWASHER

Model KUDG25SHBT1

Near Highland Heights, Ohio 44143

Joe O

Job Details: 07/18/2022

Installed gasket and seal. Ran test cycle. Advised customer gasket will cause unit to be a little harder to close due to stiffness for a few washes. Op test ok

We serviced a

GE DRYER

Model GTD33EASK0WW

Near East Cleveland, Ohio 44112

Corina H

Job Details: 07/18/2022

"CC that the unit does not turn on. Confirmed. Found standing water in the drum. Checked the vent, pointing down for water to not come in. Found the belt is broken. Will need a new belt. ; ordrng 1 WE12M29 (Belt), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

GE DRYER

Model DPSE810GG3WT

Near Shaker Heights, Ohio 44122

Joe O

Job Details: 07/18/2022

Installed bearing kit. Ran test cycle. Op test ok

We serviced a

WHIRLPOOL FREEZER UPRIGHT

Model WZF34X20DW

Near Kent, Ohio 44240

Brian M

Job Details: 07/18/2022

Recovered refrigerant Installed compressor and evap Pressure tested with nitro 150 psi no changes Ran 30 inch vac for 20 min Watched no change Recharged with 4.6oz r134a Pressure sitting at 0 normal frost pattern OP Test Ok ; used 2 Tjaf1200 (Tube) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Chagrin Falls, Ohio 44023

Brian M

Job Details: 07/18/2022

Cc mullion heat not folding in and out Found unit to be needing leveled Leveled unit OP Test Ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT311FFFZ00

Near Mayfield Heights, Ohio 44124

Jason N

Job Details: 07/18/2022

"Cc unit freezer door not sealing Cust stated the freezer door does not seal properly, and will sometimes pop open and stay open causing frost buildup. Found freezer door contacting bottom corner of liner on LH side when closing. Added shim to freezer door hinge to raise door up slightly. Door no longer contacting liner. Door sealing properly. Op test good. ; used 1 WP487576 (NYLON SHIMMING WASHER) from stock"

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Aurora, Ohio 44202

Manny

Job Details: 07/18/2022

"Unit was full of stagnant water, cant drain through the drain hose removed top cover and open the door slowly with my vacuum sucking up the water, my vacuum broke and I got water all over me, my shoe and pants are soak my moving blanket go drenched and so is my shirt, drain all the water with customer shop vac, took 1 hr drain with the vacuum, removed front cover and removed drain pump catcher, and pump is cleared, noticed what looks like mat rubber baking inside the drain hose that goes from tub to pump, removed hose and cleared debris, reassembled and ran test cycle unit is draining properly, unit wont need the pump replaced, office to contact customer to issue refund.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Mentor, Ohio 44060

Dan

Job Details: 07/18/2022

"Customer complaint that unit is not dispensing water, confirmed, found water line and power lines disconnected, connected water and power, op test good"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Lyndhurst, Ohio 44124

Jason N

Job Details: 07/18/2022

"Cc unit leaking from underneathCust showed pop Cust stated first time they used it, water was pouring out onto the floor. Checked under unit, found large void in tub. Tub will need replaced. Part not showing in stock at Marcone, office to schedule customer for next service date. ; ordrng 1 W11219115 (Tub)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Cleveland, Ohio 44128

Joe O

Job Details: 07/18/2022

"Recovered refrigerant, installed listed parts. Put unit into 28 inch vac for 15 mins, recharged with 3.7oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok ; used 1 W10896678 (Coupler), 1 W10897195 (Coupler), 1 Tjaf1200 (Process), and 1 W11401417 (Coupler) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW04

Near Aurora, Ohio 44202

Brian M

Job Details: 07/18/2022

Installed panel OP Test Ok

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Mentor, Ohio 44060

Dan

Job Details: 07/18/2022

"Customer complaint of squealing noise, confirmed installed new pulley and rollers, op test good ; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Cleveland, Ohio 44103

Corina H

Job Details: 07/18/2022

CC that the clothes do not dry. Confirmed. Found the lint screen not going down the chute. Found the chute blocked with lint. Removed the lint. Vent clear. Can not check outside vent due the location on the roof. Advised cust to call dryer vent wizard. Found the heater open. Replaced the heater from t/s. Cleaned inside of dryer due to the lint build up. Opt test ok. Took pictures of all the lint. ; used 1 279838 (ELEMENT) from stock

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Shaker Heights, Ohio 44122

Corina H

Job Details: 07/18/2022

"CC that there is a loud noise in a spin. Ran diag no codes. Ran a manual spin no noise. Checked underneath no oil leaking. Started a rinse and spin, with clothes. Advised cust half a basket is a full load and to wrap the clothes around the agitator. 1-2 tablespoons of he detergent or 1 pod. Found the shirt tabs inside the drain pump, removed the tabs. Opt test ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Shaker Heights, Ohio 44120

Corina H

Job Details: 07/18/2022

CC that there is water leaking on the bottom of the freezer. Confirmed. Correct shut off and line. Replaced the valve and steamed the drain hole our. Drain tube is clear. Water going into the drain pan. Cycled the ice maker. Opt test ok

We serviced a

WHIRLPOOL WASHER

Model WTW2000HW0

Near Cleveland, Ohio 44127

Gabriel P

Job Details: 07/18/2022

"Found mice droppings inside panel by valve,also door was broken by rental center customer unit works but needs all top parts not sure it will be cover also office review sticky note ; ordrng 1 W10892043 (Door) and 1 W10869494 (Top) and 1 W10883612 (Cover)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Mentor, Ohio 44060

Dan

Job Details: 07/18/2022

"Customer complaint that ice is not working, found ice cube jammed in ejector fingers, removed, ice maker cycled and filled, unit is operating as designed"

We serviced a

MAYTAG DRYER

Model Med5500fw0

Near Geneva, Ohio 44041

Dan

Job Details: 07/18/2022

"Customer complaint that unit is not starting, confirmed, found motor dead, unit needs new motor and blower wheel; ordrng 1 W11364931 (Motor) and 1 WPW10211915 (Blower), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Ashtabula, Ohio 44004

Dan

Job Details: 07/18/2022

"Customer complaint that unit only runs for a few minutes then shuts off, display is flashing f9e1 error code, drain pump is jammed, unit needs new drain pump ; ordrng 1 W11497943 (Drain pump), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT780SAEM1

Near Ashtabula, Ohio 44004

Dan

Job Details: 07/18/2022

"Customer complaint that unit is not washing or drying dishes, Ran diagnostics found f7e1(no heat) error code, unit started test cycle, place upright glasses in racks, unit filled, incoming water temperature at 84 degrees, wash motor started, heater is working, drain pump is making a high pitched buzzing noise, unit needs new control and drain pump , customer does not want repair at this time; ordrng 1 W10854221 (Cntrl) and 1 WPW10348269 (Drain pump), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Conneaut, Ohio 44030

Dan

Job Details: 07/18/2022

"Customer complaint that unit is not draining, ran diagnostics found f5e2(lid unlock fault), f2e1(stuck key), and f7e1(basket speed fault) error codes, lid lock is broken, installed new lock, op test good ; used 1 W11307244 (DOOR LOCK) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM03

Near North Olmsted, Ohio 44070

Gabriel P

Job Details: 07/18/2022

Found evaporator frozen also thermistor and harness were defective ordering parts needed ; ordrng 1 WPW10383615 (Thermistor) and 1 W11324678 (Harness evaporator) and 1 W11496881 (Control box)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Cleveland, Ohio 44111

Gabriel P

Job Details: 07/18/2022

Missing a part ordering also request 3 job count ; ordrng 1 W10323148 (Cover wire)

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Strongsville, Ohio 44136

Gabriel P

Job Details: 07/18/2022

Recent technician replace harness on this unit and still have issue with unit ordering control ; ordrng 1 W11546609 (Control) and 1 W11380595 (Diffuser) and 1 WPW10384183 (Thermistor)

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ0

Near North Olmsted, Ohio 44070

Gabriel P

Job Details: 07/18/2022

"Replace control,opt test ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Brecksville, Ohio 44141

David R

Job Details: 07/18/2022

"Cc unit not getting ice still, once batch and nothing else. Found another E5 error for icemaker. Sensor for ice level checks fine. Line to icemkaer seems to freeze up a little. Might have a drip from valve. Ordering icemaker, valve and icemaker fan. *** make sure to cycle power off to unit. ; ordrng 1 W11579560 (Icemaker) and 1 W11482383 (Valve) and 1 W10846539 (Fan)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Broadview Heights, Ohio 44147

David R

Job Details: 07/18/2022

"Cc unit not cooling correctly. Build up over FF evap. Goes over service kit needed. Customer will need kit along with evap fan harness.** requesting double labor ** 2 job count ; ordrng 1 W11457241 (Service kit) and 1 W11087438 (Evap fan and harness), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

WHIRLPOOL WASHER

Model Wtw8500dc4

Near Bay Village, Ohio 44140

Angel

Job Details: 07/18/2022

"Cc that unit is not powering on after she unplugged it and plugged it back in. Tried resetting washer but would not power on tried diagnostics and worked found error code F6E2 Communication Error: UI Cannot Hear ACU error code. Made sure all connections were good and harness from ui to control board checked voltage on harness from control to ui and it had 5vdc. Seen where even though control seems like its working fine it isnt unit will need ui and control board replaced. Customer said they will try to get whirlpool to help with repair.; ordrng 1 W11182869 (Control board) and 1 W10838672 (Console), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Westlake, Ohio 44145

Angel

Job Details: 07/18/2022

Cc and not happy at all that door worked ok for a week or 2 and started doing the same thing again where you would close the door and pop right back open. Verified and yes door just keeps wanting to open back up even if you push it. Looked at spring and components on door and looks good not sure what could be causing it. Called tech line again to help with issue and spoke with Adrian explained issue and stated that we were going to have to replace the whole door and all components to door. office to reschedule because of door. ; ordrng 1 WP2307857 (Extension) and 1 W11218690 (Hinge) and 1 W11403572 (Stop) and 1 W10782299 (RH door) and 1 WP2316859 (Busshing) and 1 WPW10485980 (Hinge) and 1 W11474472 (Screw) and 1 WP2316804 (Spacer)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKB0

Near Solon, Ohio 44139

Brian M

Job Details: 07/18/2022

Installed ui OP Test Ok

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near East Cleveland, Ohio 44118

Joe O

Job Details: 07/18/2022

Installed element and panel. Ran test cycle. Op test ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW04

Near Lyndhurst, Ohio 44124

Jason N

Job Details: 07/18/2022

"Cc ice maker leaking in freezerCustomer sent pop Found ice buildup behind ice maker and ice container. Fill tube was pushed back and folded over when ice maker was installed. Corrected fill tube position, and cleared ice from freezer. Ran manual harvest test cycle on ice maker. Ice maker indexed and fill mold with water, no leaks found. Op test good."

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Chagrin Falls, Ohio 44023

Brian M

Job Details: 07/18/2022

"Cc timer not moving Found unit functioning other than timer rotating Needs timer ; ordrng 1 WPW10185992 (timer), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG WASHER

Model MVWC415EW1

Near Maple Heights, Ohio 44137

Corina H

Job Details: 07/18/2022

"CC that the clothes does not spin. Ran diag F7E5 SHIFTER FAULT, F0E2 OVER SUDS CONDITION DETECTED, F5E1 LID SWITCH FAULT, F7E6 MOTOR FAULT.found water leaking threw the gearcase. The other parts are saturated in water.. Will need a new gearcase, seal, shifter, cam, hub, washplate, motor, capacitor, wire harness. Office to reschedule appointment ; ordrng 1 W11454372 (Gearcase) and 1 W10832724 (Motor) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt) and 1 W11395618 (Capacitor) and 1 W11481722 (Shifter) and 1 W11131700 (Harness) and 1 W10324647 (Seal) and 1 W10846191 (Washplate) and 1 W10528947 (Hub)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Maple Heights, Ohio 44137

Corina H

Job Details: 07/18/2022

"CC that the unit does not spin the clothes out. Ran diag F7E1 BASKET SPEED FAULT, found the speed sensor not reading correctly. Will neEd a new shifter. Replaced the shifter from surplus t/s. Ran a calibration. Started a drain and spin. Opt test ok ; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Chagrin Falls, Ohio 44023

Brian M

Job Details: 07/18/2022

Installed lid OP Test Ok

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Amherst, Ohio 44001

Angel

Job Details: 07/18/2022

"Cc that unit is squealing when it goes into a spin. Confirmed tested unit in diagnostics and has a loud squealing sound. Looked underneath and unit will need gear case because its leaking also the stator, clutch and slider. Also noticed in diagnostics that the hot water is not coming in to the unit only cold water verified to see if it was clogged and it wasnt will need valve as well. Gave customer estimate and they stated its to much money they rather buy a new unit. Charged service call.; ordrng 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W11393685 (Gearcase) and 1 W10915700 (Stator) and 1 W11165546 (Valve)"

We serviced a

GE DRYER

Model GHDP490EF5WW

Near University Heights, Ohio 44118

Corina H

Job Details: 07/18/2022

"CC that the unit will not turn on. Confirmed. Checked the belt, door switch and the start, good . When turning the timer there is no resistance on turning the dial. Checked the knob is cracked. Will need a new timer knob. Cust does not want to repair ; ordrng 1 WE01X20378 (Knob), used 1 SHIPPING (shipping and handling) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MRT711BZDM00

Near Bratenahl, Ohio 44108

Jason N

Job Details: 07/18/2022

"Installed inlet water valve. Ran ice maker cycle test, ice maker indexed and filled mold with water. No leaks. Op test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Cleveland, Ohio 44119

Jason N

Job Details: 07/18/2022

"Cc unit still not making iceChecked temperatures in freezer section, reading 20 degrees. Checked frost pattern on evaporator, heavy frost on first few coils and light frost on the last half. Hooked up gauges, low side reading 10 in/hg. Charges system with 140 psi of nitrogen, soaped all connections. No bubbles on evaporator or in rear compartment section. Called wp techline, Curt, possible internal leak, will send for review as non repairable unit."

We serviced a

WHIRLPOOL DRYER

Model WCD3090JW0

Near Chagrin Falls, Ohio 44022

Brian M

Job Details: 07/18/2022

Cc unit still making noise Unit was running at arrival Heard noise for about 10 sec but could not determine what it was or where it was coming from Ran unit for additional 14 min with top and side panel off still no noise duplicated Can not determine issue ; schdld next appmnt for 7/26 TUE !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near North Royalton, Ohio 44133

David R

Job Details: 07/18/2022

"Replaced gasket. Cleaned off and put Vaseline on other gaskets so they wont dry out. Changed defrost setting test 7 to step 2, automatic 8 hr defrost. Good. Op Test Ok."

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS3

Near Wickliffe, Ohio 44092

Jason N

Job Details: 07/18/2022

"Cc unit leaking waterCustomer states unit was fine for 2 weeks after last repair, then unit leaked water from underneath when running a cycle recently. Ran quick wash cycle in entirety. Monitored under unit and door area during cycle. Could not duplicate leak from unit at this time."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104DSS0

Near Painesville, Ohio 44077

Jason N

Job Details: 07/18/2022

"Cc unit leaking water since last repair. Customer stated they noticed water has seeped into basement ceiling from above. Checked unit for leaks, found small drip from drain pump. Pulled drain pump, found gasket had got pinched on sump outlet and was not sealing fully. Corrected and reinstalled. Ran wash test for several minutes, no leaks. Snapped pics from under unit, no obvious damage under unit. Snapped pics from basement bathroom where leak was first noticed. Water discoloration on ceiling and water appears to have put ripples in wall paint. ; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW4815EW1

Near Cleveland Heights, Ohio 44112

Joe O

Job Details: 07/18/2022

Installed control. Found unit still not functioning. Tested lid lock. Unit not locking. Needs lid lock. Replaced lid lock. Ran auto test and calibration. Op test ok ; used 1 W11307244 (DOOR LOCK) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Lyndhurst, Ohio 44124

Joe O

Job Details: 07/18/2022

"Cc: not drying, wet dishes at end of cycle, countertop above unit getting hotFound no insulation installed on unit. Found no stored error codes. Ran diagnostics test cycle. Unit is heating. Advised customer to run hot water at sink prior to using unit. Also recommended cust to use rinse aid. Advised the plastic dishes and tub will never be completely dry as they do not hold heat well. Needs insulation; ordrng 1 W10896113 (shield)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Amherst, Ohio 44001

Angel

Job Details: 07/18/2022

Cc that unit was leaking out the front of the the door through the ice chute. Removed the whole ice box and Installed sealer gum on back of ice maker box also noticed there was ice buildup all around ice maker and noticed the fill tube was pointing the wrong way. Replaced ice maker and rearrange the fill tube ran a harvest test and fill test and passed. Opt test ok.; used 1 W11294907 (ICEMAKER) from stock

We serviced a

GE MICROWAVE

Model PSB9120SF1SS

Near Mentor, Ohio 44060

Joe O

Job Details: 07/15/2022

"Cc: not workingFound display not working. Managed to get unit to a cycle to test heating. Unit is heating. Disconnected power, tech sheet does not show which boards power display. Powered unit back up. Found display working. Advised customer could have a glitch in control, and that if it happens again it could be multiple different boards that could need replaced."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Avon, Ohio 44011

Angel

Job Details: 07/15/2022

Cc that unit stayed locked and it will not power on. Confirmed tried starting unit and it will not power on got to the control board checked for power and it was good but control board is dead unit will need control board and drain pump replaced. Gave customer estimate and he stated he will rather spend the money on a new unit. Charged service call.; ordrng 1 W11116592 (Control) and 1 W10876600 (Drain pump)

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