Near Brook Park, OH 44142
Marie V
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRF757SDHV00 Cc that ice is building up under the ice bucket and that is leaking from left corner on freezer door. The leak from the freezer left side theres water stains that comes from ice door. Theres water marks. Will order an ice door. ; ordrng 1 WPW10577864 (Ice door)
Near Chardon, OH 44024
Jeff M
Job Details: 02/09/2021
OTR MICROWAVE WHIRLPOOL MMV1175JZ0 Installed the new part op tested good.
Near Cleveland, OH 44144
Marie V
Job Details: 02/09/2021
WASHER MAYTAG MVWX655DW2 Cc that the unit is shaking when is filling with water. Ran diag found motor unable to reach target rpm. Ran auto test everything sounds good. Cust said that the unit makes the noise when she puts a load in and starts the unit. I filled up with water and agitate unit on manual then spin and drained water out everything sounds normal. Cust got a sheet and started a normal cycle . Will order a water valve. ; ordrng 1 W11395618 (Capacitor) and 1 W11127357 (Valve)
Near Chagrin Falls, OH 44023
Corina H
Job Details: 02/09/2021
DISHWASHER GE GDT695SMJ5ES "CC that the unit does not drain. Started a cycle unit is not draining the water. Pulled unit out. Checked drain hose found a piece of plastic at the mouth of the drain hose. Removed plastic, unit drained. Optest ok"
Near Eaton Township, OH 44044
David R
Job Details: 02/09/2021
RANGE KITCHENAID KSGG700ESS1 Replaced gasket. Tested. Good. Op test ok
Near Avon Lake, OH 44012
Marie V
Job Details: 02/09/2021
WASHER MAYTAG MHW5630HW0 "Cc that the unit leaks sometimes and that it was shaking a lot. Found old version of the dispenser will need to order part. Ran diag found F8E1 valve failure , F5E2 lock failure F0E2 oversuds. Cold water valve is not operating correctly . Unit does not have shipping bolts on it , explain cust that the unit probably had an off balance load explain how to correct issue. Lock is good as well.; ordrng 1 W11465533 (Dispenser) and 1 W11316256 (Valve)"
Near Painesville, OH 44077
Joe O
Job Details: 02/09/2021
DISHWASHER MAYTAG MDB8959SKZ0 Installed drain pump. Ran test cycle. Op test ok
Near Elyria, OH 44035
Gabriel P
Job Details: 02/09/2021
RANGE WHIRLPOOL WFG320M0BS3 Customer complaints when turn oven on it will only get to 100 never go up notice glowing igniter will glow but not hot enough to start and thats probably why smell gas call safetys team explain also it was not turning on by itself file 7729938538
Near Chagrin Falls, OH 44023
Jason N
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Cc unit need freezer door handle installed Installed freezer door handle using customer supplied parts. Leveled ff doors. Op test good.
Near Solon, OH 44139
Jason N
Job Details: 02/09/2021
WASHER ELECTROLUX EFLS627UIW0 "Cc soap spills from dispenser and leaks from front.Customer stated when she fills dispenser with soap it spills all over. Checked dispenser, looks ok. Started wash cycle. Customer stated it leaks when she fills it. Had customer fill dispenser with detergent. As customer was pouring liquid detergent into dispenser, its was leaking from a hole in side of container all over front of unit and floor. Cust said, see it ran out of the dispenser. Advised customer about the hole in her container. Detergent mystery solved. Checked bellow seal for holes or cracks, no found. Ran quick wash test with 4 large towels, wipes inner glass off and bellow seal, lint stuck to glass. No leaks found after quick wash test, could not duplicate leak. Customer wanted quote for new bellow seal, estimate only. ; ordrng 1 5304505004 (Bellow seal)"
Near Strongsville, OH 44136
David R
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL KRFC704FPS03 Actual good date per entitlement is 1-30-20. Customer scheduled before 1 year warranty. Gasket ripped on FF right door. Ordering.; ordrng 1 W10917313 (Gasket)
Near Independence, OH 44131
Corina H
Job Details: 02/09/2021
RANGE KITCHENAID KODE507ESS05 Replaced the upper door. Optest ok.
Near Strongsville, OH 44136
David R
Job Details: 02/09/2021
DRYER WHIRLPOOL WED4815EW "Machine is behind a whole bunch of equipment, havent moved yet. Rescheduling ; schdld next appmnt for 2/15 MON !"
Near Westlake, OH 44145
Gabriel P
Job Details: 02/09/2021
REFRIGERATOR JENN-AIR JFX2897DRP02 when arrive replace filter dryer and valve on compressor started doing some test with senior tech bj to verify it was not leaking but found a leak on steel line to filter had to empty refrigerant out pretent and resauder then it got clogg had to replace another filter then result were better then went add refrigerant 5.5 then it start to leak underneath cabinet took pictures were but I felt air and refrigerant coming out of there call whirlpool is not repair it has and internal leak they want me to load it on service matter.
Near Parma, OH 44130
Corina H
Job Details: 02/09/2021
DISHWASHER WHIRLPOOL WDF330PAHW4 "Cust showed pop, sent pic. Cc unit isnt starting. Checked control for pump and motor. Control is fluctuating from 73v to 120v and back down. Has 120v coming into unit. Will need pump and motor and control. ; ordrng 1 W11025157 (Pump and motor) and 1 W11087226 (Control)"
Near Broadview Heights, OH 44147
Corina H
Job Details: 02/09/2021
RANGE KITCHENAID KFDC558JSS00 CC that the meat probe does not work all the time. Called t/l wrc board. Called tech line they recommended changing the wrc board. Customer wants to hold off on that and see if meat probe will function with new piece and having cleaned connects. If they call back will need to pre Id the wrc board and order.
Near Richmond Heights, OH 44143
Joe O
Job Details: 02/09/2021
DISHWASHER KITCHENAID KDFE104HBL "Cc: loud noise, debris in unit, screwFound screw is mounting screw. Found screw ripped out of mounting hole, can not reinstall screw because hole is damaged. Debris is from counter top. Found rear roller screw hitting spring, causing a popping noise. Adjusted rear roller. Ran test cycle. Customer needs installer to fix mounting screw. Unit functioning as designed. Op test ok"
Near Madison, OH 44057
Jeff M
Job Details: 02/09/2021
REFRIGERATOR KITCHENAID KRFF507HPS02 Installed the new part op tested good.
Near Chagrin Falls, OH 44022
Jason N
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ01 "Cc unit doors closed but door open light still on.Customer states its doesnt happen all the time, but doors will be closed and the door open LED and door chime will sound. Could not duplicate issue at this time, door switches functionally good. Noticed warp in LF door inner liner where switch makes contact. Possible LH door switch not making full contact all the time. Added plastic shim to door liner. Advised customer to monitor. ; used 1 WP2177331 (DOOR SPACER) from stock"
Near Ashtabula, OH 44004
Jeff M
Job Details: 02/09/2021
REFRIGERATOR AMANA ASI2175GRS04 The icemaker is getting power needs a new icemaker; ordrng 1 WPW10300022 (Ice maker)
Near Cleveland, OH 44106
Joe O
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Installed ice maker kit. Cleared ice. Op test ok
Near Rock Creek, OH 44084
Jeff M
Job Details: 02/09/2021
WASHER MAYTAG MVW7230HW0 Drain hose has a small hole in it; ordrng 1 W11291620 (Hose)
Near Parma Heights, OH 44130
Gabriel P
Job Details: 02/09/2021
WASHER MAYTAG MVWC565FW2 "Replace all parts then ran diagnostics delete all error code and ran calibration,pass,opt test ok"
Near Westlake, OH 44145
Marie V
Job Details: 02/09/2021
DRYER WHIRLPOOL WGD8500DC4 "Cc that unit wont turn on. Confirmed, try to go into diagnostic no good. Replaced all parts . Op test ok check air flow outside no good. Advice cust to clear the duck for a better air flow and to prevent unit from doing the same thing. Cust will clear it out.No core for return"
Near Walton Hills, OH 44146
Jason N
Job Details: 02/09/2021
WASHER MAYTAG MVWB865GW0 "Cc unit making louder noise at end of cycle during spinCustomer showed pop.Ran diagnostics, no codes stored. Ran auto test, gearcase noise at spin cycle. Unit needs gearcase. ; ordrng 1 W11455453 (Gearcase) and 1 W10734521 (Slider)"
Near Cleveland, OH 44111
Gabriel P
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRT519SZDM01 Found two air gaps causing frost to build in freezer and another air gap in fridge steam gasket to expand it also steam all ice ; used 1 WP2315539 (MOTOR-EVAP) from stock
Near North Royalton, OH 44133
David R
Job Details: 02/09/2021
WASHER MAYTAG MVWB765FW0 "Cc unit not locking. F7E9 locked rotor,F2E1 stuck key, F5E2 lid lid lock failure. Found lid lock malfunctioning. Replaced from t/s. Tested. Ran diagnostics, ran calibration, ran normal cycle and test. Good. Op test ok; used 1 W10810403 (LID LATCH) from stock"
Near Ashtabula, OH 44004
Jeff M
Job Details: 02/09/2021
WASHER MAYTAG WTW5000DW2 The unit has been sitting for about a month and a half without being used which caused all the parts to rust together the educator will have to be cut off. And due to the amount of gear oil that sets most likely damaged a lot of the remaining components underneath the machine.; ordrng 1 W10752283 (Wash plate) and 1 W11283592 (Motor) and 1 W10721967 (Clutch) and 1 W11239857 (Belt) and 1 W10913953 (Actuator)
Near Westlake, OH 44145
Corina H
Job Details: 02/09/2021
OTR MICROWAVE JENN-AIR JMV8208CS0 Cc door error code. Changed door switches. Second time these have had to be replaced.
Near Kent, OH 44240
Brian M
Job Details: 02/09/2021
WASHER WHIRLPOOL WTW5000DW1 "Cc unit just fills and never makes it to the wash cycle Found error for lid lock pressure sensor and speed sensor ran manual test and verified both lid lock and speed sensor working Needs control board ; ordrng 1 W11116590 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
Near Cleveland, OH 44128
Dan
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRS325FDAW02 "Installed new thermostat, op test good"
Near Jefferson, OH 44047
Jeff M
Job Details: 02/09/2021
DRYER WHIRLPOOL VED6505GW0 Door switch is broken; ordrng 1 WPW10237959 (Door switch)
Near Kent, OH 44240
Brian M
Job Details: 02/09/2021
REFRIGERATOR FRIGIDAIRE FPBC2277RF5 "Cc of coolant on floor Found spot to be uv die Found leak coming from braze bubble/ joint on compressor tried to clean up and solder over but did not work Needs compressor Est only ; ordrng 1 5304475104 (compressor kit), used 1 SHIPPING (shipping and handling) from stock"
Near Kingsville, OH 44048
Jeff M
Job Details: 02/09/2021
WASHER MAYTAG MVWC465HW3 Installed the new part op tested good. That other panel is not needed
Near Maple Heights, OH 44137
Jason N
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Cc unit does not cool.Found compressor not running, very hot. Relay kicked on, compressor running, drawing .5a. No frost pattern on evaporator. Unit has refrigerant leak, will need evaporator and compressor. ; ordrng 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor) and 1 WPW10143759 (Drier)"
Near Cleveland, OH 44105
Jason N
Job Details: 02/09/2021
DRYER MAYTAG MEDC465HW0 "Cc unit not drying clothesRan entitlement for purchase date. Ran dryer op test, no heat from unit. Checked power in to unit. Found L1 to N at 38v. L2 to N at 123v. Missing L leg. Found single 15 breaker in panel tripped. Unit is running off 2 15a single breakers. Reset breaker. Reran op test. Unit has good heat. Advised customer if breaker continues to trip, contact electrician to inspect."
Near University Heights, OH 44118
Jason N
Job Details: 02/09/2021
WASHER DUET WHIRLPOOL WFW92HEFW0 Installed dispenser switch assembly. Ran diagnostics test. All functions passed. Started normal wash load. No faults. Op test good.
Near Westlake, OH 44145
Corina H
Job Details: 02/09/2021
REFRIGERATOR JENN-AIR JFC2290REM00 CC that there is a noise and rust on the doors. Called t/l doors will be covered due to pitting. Ran diag no unusual noise. Advised cust to get a video of the noise. ; ordrng 1 13094747SQ (Door) and 1 13094739SQ (Door) and 1 13094917SQ (Door) and 1 WPW10214168 (Nameplate)
Near Pierpont, OH 44082
Jeff M
Job Details: 02/09/2021
WASHER GE GTWN3000M1WS A test of the motor the motor is receiving power there are no lights illuminated needs a new motor customer was just looking for confirmation that it was the motor not for us to replace it
Near LaGrange, OH 44050
David R
Job Details: 02/09/2021
RANGE WHIRLPOOL WFE320M0JS0 Cc LF burner intermittently working. Ordering burner and switch; ordrng 1 W10823729 (Burner) and 1 WPW10434452 (Switch)
Near Columbia Station, OH 44028
David R
Job Details: 02/09/2021
DISHWASHER WHIRLPOOL GU1200XTLS1 "Replaced vent assembly, tested, ran for 10 mins. Good. No leaks. Op test ok"
Near Cleveland, OH 44111
Corina H
Job Details: 02/09/2021
OTR MICROWAVE AMANA AMV2307PFS0 Replaced the interlocks. Optest ok
Near Jefferson, OH 44047
Jeff M
Job Details: 02/09/2021
WASHER WHIRLPOOL MVWP575GW The nut for the main drive pulley came loose I added Loctite and crank down on the nut everything tested good
Near University Heights, OH 44118
Corina H
Job Details: 02/09/2021
DISHWASHER FRIGIDAIRE FBD2400KW9B Replaced the spray arm. Started a cycle. Optest ok; used 1 SHIPPING (shipping and handling) from stock
Near Amherst, OH 44001
Marie V
Job Details: 02/09/2021
DRYER WHIRLPOOL MGDB855DC4 Cc that the sensor never reads good and clothes still wet . Ran diag found error code of F4E3 restricted air flow. Check vent outside is clear check unit without the vent on is also good. Ohm out red and black wire from control to unit had 2 continuity on both. Check sensor got a wet rag. Pass. Unit will need main control. ; ordrng 1 W11158453 (Control)
Near Cleveland, OH 44106
Joe O
Job Details: 02/09/2021
DRYER WHIRLPOOL WHD560CHW1 Cc: clothes getting stuck on top of lint screenCustomer showed pic of clothing getting stuck on top of the lint screen. Lint screen has flat surface and items getting stuck sitting on top of lint screen while running. No parts will help in this situation. Adjusted front feet to raise the front of the unit a little bit. Op test ok
Near Strongsville, OH 44149
Gabriel P
Job Details: 02/09/2021
REFRIGERATOR MAYTAG MFI2568AES "Found chute paddle broken ordering ; ordrng 1 WPW10131124 (Chute), used 1 SHIPPING (shipping and handling) from stock"
Near Huntsburg, OH 44046
Joe O
Job Details: 02/09/2021
WASHER MAYTAG MVW6200KW0 Cc: softener dispenser not workingFound fabric softener was not selected or on. Ran auto test. Found fabric softener valve is functioning. Unit functioning as designed. Op test ok
Near Cleveland, OH 44114
Joe O
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRT549SZDM "Cc: intermittently tripping breakersFound temps at 6 degrees in freezer and 40 degrees in ff section. Customer has ark fault breaker. Unit pulling .82 amps. Found in defrost unit pulling 3.3 amps. Found unit receiving 117v. Found no ground faults in unit. Unit functioning as designed. Called whirlpool tech line spoke with Adrian, he stated whirlpool recommends using a standard breakers and not to use gfi or arkfaults due varying amp draw. Op test ok
Near Madison, OH 44057
Joe O
Job Details: 02/09/2021
REFRIGERATOR FRIGIDAIRE FRS26R4CBC "Cc: not coolingFound temps in ff section at 54 degrees, freezer at 18 degrees. Found good frost pattern on evap. Found evap fan not running. Found evap fan is receiving proper power. Needs evap fanCustomer does not want to repair at this time; ordrng 1 5303918549 (evap motor service), used 1 SHIPPING (shipping and handling) from stock"
Near Willoughby, OH 44094
Corina H
Job Details: 02/09/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Replaced the led lights. Optest ok. ; ordrng 1 W10695459 (Module)
Near Westlake, OH 44145
Marie V
Job Details: 02/08/2021
DISHWASHER WHIRLPOOL KDTM354DSS5 Replaced User interface . Op test okCust still wants main control to be replaced ; O-emld tckt
Near Painesville, OH 44077
Joe O
Job Details: 02/08/2021
WASHER MAYTAG MVWX655DW2 "Cc: noisesFound no stored error codes. Found belt slipping, gear case leaking oil. Found cam slipping. Needs gear case, cam and beltBelt shows out of stock, office to reschedule; ordrng 1 W11454734 (Gear case) and 1 W11239857 (belt) and 1 W10721967 (drive pulley)"
Near Cleveland, OH 44109
Marie V
Job Details: 02/08/2021
REFRIGERATOR KITCHENAID KFXS25RYWH2 Called whirlpool tech line spoke Joel. ask me to order the bail arm on ice maker and user interface if is not reading the finger. Will order parts. ; ordrng 1 WPW10378254 (Arm-shut) and 1 WPW10351019 (Extension) and 1 WPW10434052 (Ui)
Near Mentor, OH 44060
Jason N
Job Details: 02/08/2021
REFRIGERATOR MAYTAG MRT118FFFZ05 "Cc unit not coolingFound ff section at 40 degrees, freezer reading 25 degrees. Checked frost pattern on evaporator. Found ice ball on cap tube, coils bare. Unit has refrigerant leak. Unit needs sealed system repair. ; ordrng 1 W11407409 (Evaporator) and 1 W11209866 (Compressor) and 1 Wpw10143759 (Uv drier)"
Near Madison, OH 44057
Joe O
Job Details: 02/08/2021
DRYER WHIRLPOOL WED4616FW0 Installed timer. Ran test cycle. Op test ok
Near Kent, OH 44240
Brian M
Job Details: 02/08/2021
REFRIGERATOR FRIGIDAIRE LGHX2636TF0 "Installed ice maker and bin OP Test Ok Customer wanted to order a new door bin No need for return visit ; ordrng 1 242126602 (Door bin), used 1 SHIPPING (shipping and handling) from stock"
Near Chagrin Falls, OH 44023
Brian M
Job Details: 02/08/2021
WASHER WHIRLPOOL WTW8000DW2 Cc unit is loud during spin Found gearcase can not get washplate off Needs gearcase and washplate ; ordrng 1 W10752283 (washplate) and 1 W11455453 (Gearcase)
Near Mentor, OH 44060
Jason N
Job Details: 02/08/2021
WASHER GE GTW720BSN0WS "Cc unit still off balance.Ran diagnostics, found codes 26 for out of balance in final spin. Checked suspension springs install. Checked basket balance ring location marks. Balance marks in proper location. Unit is level. Ran drain and spin test with 4 large wet towels. Spin and drain test passed. Basket speed and balance normal. Could not duplicate an off balance issue at this time. Advised customer about load sizing and redistribution of load during spin cycle if out of balance conditions occur."
Near University Heights, OH 44118
Dan
Job Details: 02/08/2021
DRYER MAYTAG MED7230HW1 "Customer complaint that it dont work, started normal dry cycle, unit hummed then shut off, found 240vac from L2- N, 120vac from L1-L2, and 120vac from L1-N, advised customer that they need an electrician to correct power supply, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube, unit is operating as designed"
Near Lyndhurst, OH 44124
Dan
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL KRFF507HPS "Customer complaint that doors are uneven, leveled unit, op test good"
Near Ashtabula, OH 44004
Jeff M
Job Details: 02/08/2021
DISHWASHER WHIRLPOOL WDT730PAHZ The neutral wire was loose op tested good
Near Ravenna, OH 44266
Brian M
Job Details: 02/08/2021
WASHER WHIRLPOOL WTW4955HW1 Cc of noise still Ran test load with exactly what he had in it from when he heard the noise Let run for 22 min found clutch kit not engaging properly Needs shifter and cam kit ; ordrng 1 W10721967 (drive pulley) and 1 W10913953 (actuator)
Near Bay Village, OH 44140
Marie V
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRF560SMHZ00 Cc that the unit is not working. Took temp found 52* fresh food section and 58 * on freezer. Nothing is working but the lights. Unit will need main control; ordrng 1 W11035836 (Control)
Near Westlake, OH 44145
Marie V
Job Details: 02/08/2021
REFRIGERATOR GE n/a "Cc that the temp on unit changes and does not keep temp. Took temp on freezer found 5* and 49 on fresh food section unit is set at the coldest temp. 4404136534. Check evaporator has frost pattern more than halfway. Condenser fan is running, evaporator fan is running ; ordrng 1 WR49X10273 (Thermostat), used 1 SHIPPING (shipping and handling) from stock"
Near Streetsboro, OH 44241
Brian M
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Cc of temps in fridge are high Found temps in freezer to be at 3 with product in it found fridge section at 42 with no product in it Advised that this is normal and to put some bottles of water in and let cool for 48 hours
Near Middlefield, OH 44062
Brian M
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRT511SZDB00 Cc unit not cooling properly Found unit to be in a garage that is not temp controlled Found bottles of water frozen in freezer Advised that unit will not run properly due to temps in the garage Advised to watch and let us know when outside temps warm
Near Aurora, OH 44202
Brian M
Job Details: 02/08/2021
REFRIGERATOR KITCHENAID KRFF507HBS00 Installed leds OP Test Ok
Near Chagrin Falls, OH 44023
Brian M
Job Details: 02/08/2021
DISHWASHER JENN-AIR JDTSS244GS0 Installed clips OP Test Ok
Near Lakewood, OH 44107
Marie V
Job Details: 02/08/2021
DRYER WHIRLPOOL WED5000DW2 "Cc that the unit is not heating. Check power L1 to N 120V from L2 to N120v and from L1 to L2 240. Turned unit on no heat. Check thermostat is good found heating element open, check vent outside is clear. Replaced heater from T/S. Op test ok; used 1 279838 (ELEMENT), and 1 SENIORDISCOUNT (senior discount) from stock"
Near Conneaut, OH 44030
Jeff M
Job Details: 02/08/2021
WASHER WHIRLPOOL WTW5000DW1 I removed the old wash plate. Installed transmission Im not able to install the new wash plate because the splines on the new transmission are deformed needs a new transmission. i attempted to take a picture of the splines on the transmission its really hard to see but its messed up just enough for it not to work.; ordrng 1 W10752283 (Gear case)
Near Mentor, OH 44060
Joe O
Job Details: 02/08/2021
DRYER WHIRLPOOL WED49STBW1 "Cc: long dry times. Cust has a plastic accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semi­rigid metal hose to prevent fire hazard. Ran test cycle. Found unit has good heat and air flow. Found vent outside not allowing any air to escape. Advised customer to have venting cleaned. Unit functioning as designed. Op test ok"
Near Painesville, OH 44077
Joe O
Job Details: 02/08/2021
DRYER WHIRLPOOL WGD8000DW Installed rear vent. Ran test cycle. Op test ok
Near Strongsville, OH 44149
David R
Job Details: 02/08/2021
WALL OVEN WHIRLPOOL WOS51EC7HW00 "Replaced control panel, tested, good. Tested bake, good. Working correctly. Op test ok"
Near Chardon, OH 44024
Brian M
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRF992FIFM00 Customer complaint that dispenser is sticking a different company replaced UI paddle and switches Ran about 14 16oz cups of water with out any issues Removed UI and inspected paddle and wires to check that that things where properly placedNo issue found at this time
Near Aurora, OH 44202
Brian M
Job Details: 02/08/2021
WALL OVEN WHIRLPOOL WOD51EC0HW01 Installed UI Ran test bake and tested warm functioning properly OP Test Ok
Near Strongsville, OH 44149
David R
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Cc Icemaker not working. Checked door, found wires cut through at bottom by hinge,couldve also shorted Icemaker. Gave estimate to customer. Customer paid SVC. Do not order parts ; ordrng 1 LW10801811 (FZ door) and 1 W10873791 (Icemaker), used 1 1OVRSZ (oversized shipping) from stock"
Near Wickliffe, OH 44092
Jason N
Job Details: 02/08/2021
WASHER WHIRLPOOL WFW3090JW0 "Cc unit knob not working.Customer states the knob doesnt do anything when turned, just beeps. Found unit in control lock mode. Turned control lock off. Tested knob function and program selections. Started wash cycle. Unit is working as designed. Customer instruct."
Near Lakewood, OH 44107
Corina H
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL KRFC704FPS "Cust showed pop, sent pic. Cc that door was dented. Will need to order new right hand door. ; ordrng 1 W11449026 (Right door)"
Near Richmond Heights, OH 44143
Jason N
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL GI6FDRXXY09 "Installed ice maker and ice container. Ran manual ice maker harvest test, ice maker indexed properly and filled mold with water. Op test good."
Near Cleveland, OH 44102
Dan
Job Details: 02/08/2021
REFRIGERATOR KITCHENAID KRFF507ESS01 "Installed new door , op test good , customer complaint about water build up under deli drawer, confirmed, found fresh food section evaporator drain tube clogged and froze over which cracked the evaporator drain pan under evaporator causing water to fill up bottom of fresh food section , unit needs evaporator drain tube cleared and new evaporator drain pan ; ordrng 1 W11457241 (Pan), used 1 SHIPPING (shipping and handling) from stock"
Near Willoughby, OH 44094
Joe O
Job Details: 02/08/2021
WASHER WHIRLPOOL WTW6120HW0 "Installed motor, cam and belt. Customer stated the fabric softener dispenser not working, and that a belt fell off and ended up in the wash. Found the belt was not from the unit. Found fabric softener was shut off. Turned fabric softener on. Ran quick cycle. Found fabric softener is functioning. Ran diagnostics test cycle. Op test ok"
Near Strongsville, OH 44136
David R
Job Details: 02/08/2021
OTR MICROWAVE WHIRLPOOL WML55011HS4 "Cc light/fan wont come out, when you press to activate, will not do anything. Confirmed, when pressing light/fan nothing will turn on. Went into diagnostics. Tested fan, good, all modes working. Tested light, good. All modes working. Left control isnt working. Ordering controls. ; ordrng 1 W11220420 (Left control) and 1 W11443147 (Control)"
Near Lakewood, OH 44107
Corina H
Job Details: 02/08/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "CC that the unit is not working. Ran diag F4e3 wash motor not running, f7e1 no heat. Checked control. 0 volts going to pump and motor. Will need a control and a pump and motor. ; ordrng 1 W11305308 (Control)"
Near Pepper Pike, OH 44124
Jason N
Job Details: 02/08/2021
WALL OVEN KITCHENAID KODE507EBL00 "Cc unit not powering onChecked thermal fuse, checked good. Checked voltage to control board, only reading 10v, L1 to N. Reading 123v from L2 to N. Pulled unit, Checked power pigtail connection to unit. Found wire nut connection burnt and melted. Cut back to good wire, installed new wire nuts. Powered unit on. Ran bake test on both upper and lower ovens. Op test good."
Near Avon Lake, OH 44012
Corina H
Job Details: 02/08/2021
DRYER WHIRLPOOL WED8000DW3 "CC paint in drum chipping and coming off in large amounts. Air flow coming into the dryer from outside. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. Talked to BJ and the paint chipping will not affect the drying. ; ordrng 1 W10626460 (Drum), used 1 1OVRSZ (oversized shipping) from stock"
Near Woodmere, OH 44122
Jason N
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRS571CIHW01 "Cc unit freezing product in ff sectionChecked temps, customer had ff section at 42 and freezer temps set to -5. Adjusted temps to 38 in ff and 2 in freezer. Advised customer to allow 24 hours for unit to regulate temps and monitor product in ff section."
Near Avon Lake, OH 44012
Marie V
Job Details: 02/08/2021
RANGE KITCHENAID KSGG700EBS2 Cc that the convection oven setting will always ask for a time cooking. Read owner manual that is normal explain cust how unit operates. Cust will read the owner manual.
Near Maple Heights, OH 44137
Jason N
Job Details: 02/08/2021
WASHER MAYTAG MVWC565FW1 "Cc unit not spinning and draining, making noise.Ran auto test, found agitator spinning when in spin cycle. Unit needs drive hub. Replaced using truck stock. Ran auto test and calibration. Op test good.; used 1 W10528947 (HUB) from stock"
Near Cleveland, OH 44102
Corina H
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRS325SDHB01 CC that the unit is not cooling. Found a leak on the process stub and the drier is twisted and leaking. Will need a new compressor and drier. ; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (Drier)
Near South Euclid, OH 44121
Corina H
Job Details: 02/08/2021
WASHER MAYTAG MVWB765FW3 Replaced the lid. Optest ok.
Near Strongsville, OH 44149
David R
Job Details: 02/08/2021
MICROWAVE WHIRLPOOL WMC30516HZ0 "Cc not heating. This is a countertop microwave. Talk to Brain, in web inquiry it says unit is not serviceable, replacement only. Called techline to document, Joel. Sent me over to trade care team; O-emld tckt"
Near Brooklyn, OH 44144
Dan
Job Details: 02/08/2021
DRYER WHIRLPOOL WED7500GC0 "New case damaged in same spots as last part (see pics), reordering case, ; ordrng 1 W11417445 (Case)"
Near Westlake, OH 44145
Corina H
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL KRFC704FSS00 Replaced control. Compressor kicked back on. Put in new filters. Optest ok brought core back for return ; used 1 SHIPPING (shipping and handling) from stock
Near Brook Park, OH 44142
David R
Job Details: 02/08/2021
REFRIGERATOR WHIRLPOOL WRS321SDHV05 "Cc unit is not making ice, customer said this is his 3rd or 4th refrigerator that Best Buy has brought out, either not working or damaged, customer told me he has already talk to Whirlpool or Best Buy and they said they are sending him a new fridge. As of today, I took pics of dented right door, cracked kickplate. Icemaker is not cycling, twist tray is not moving fully. ; ordrng 1 LW10913407 (Door) and 1 W11284458 (Icemaker) and 1 W11282556 (Grille) and 1 W11223753 (Badge)"
Near Cleveland, OH 44102
Corina H
Job Details: 02/08/2021
DISHWASHER WHIRLPOOL WDP370PAHB0 Replaced the drain pump. Started a cycle and drained. Optest ok.
Near Westlake, OH 44145
David R
Job Details: 02/08/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 Cc upper rack. Rack adjusters broken. Ordering ; ordrng 1 W10712395 (Upper adjuster kit)
Near Berea, OH 44017
David R
Job Details: 02/08/2021
REFRIGERATOR MAYTAG MFI2269VEW5 "Cc they been having a lot of power outages, unit display will flash the inside temp and then go off every 5 mins and repeat, took 2-3 hours for unit to come back on properly by itself. Talk to chad, explained symptoms, agreed on main control. Ordering; ordrng 1 WPW10312695 (Control), used 1 SHIPPING (shipping and handling) from stock"
Near Chagrin Falls, OH 44023
Jason N
Job Details: 02/08/2021
WASHER MAYTAG MHW5630HW0 Installed UI console. Ran UI touch test and started cycle. Unit op test good.
Near Cleveland, OH 44125
Dan
Job Details: 02/08/2021
WASHER WHIRLPOOL WTW5000DW1 "Customer complaint that unit is not agitating and now just makes noise, ran diagnostics found f0e2(over suds) and f7e1(basket speed sensor fault), found belt slipped off of pulley, pulley is worn out, belt is lodged in motor pulley, unit needs new cam kit, belt, and motor; ordrng 1 W11283592 (Moto) and 1 W10721967 (Cam kit) and 1 WPW10006384 (Belt)"