Service History 750

We serviced a
KITCHENAID WALL OVEN
Model KODE507EWH02
Near Solon, OH 44139
Robert A.
Job Details: 08/01/2017
Complaint, timer did not make any sound, reset sound to max, set timer, watched count down, timer alarmed, ran diagnostics, good, op test ok; Job Cmpltd,
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS0
Near Solon, OH 44139
Tim G.
Job Details: 08/01/2017
Complaint that the unit would not produce ice and that there was a puddle that turned to ice on the floor of the fz section. Checked abd found unit making when arrived. Customer stated they turned water off for a few days and turned back on. Cycled the ice maker to check fill and leaks. Found when the ice maker filled it was splashing out of the fill cup. Found a piece of ice in the cup causing the issue. Removed and cycled again to find a good fill and no extra dripping when valve closed. Customer to watch. ; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Bedford, OH 44146
Tim G.
Job Details: 08/01/2017
Complaint that the unit is only making 3-4 ice cubes at a time and that the ice maker is leaking into the ice bin. Checked unit and found the fill tube ext. not in the fill cup all the way. Removed ice maker and repositioned ext and cycled ice maker. Found very low pressure to ice maker. Customer has a saddle valve connected to the supply line (see pic), advised cust the flooding hazard associated with this type of valve, recommended cust have the valve replaced with an inline valve. Found the water shutoff valve for the main where the saddle valve is at not open all the way. Cycled ice maker again and found good pressure and now fill completely. ; Job Cmpltd,
We serviced a
KRFF507ESS01 KITCHENAID
Model REFRIGERATOR
Near Olmsted Township, OH 44138
Chad P.
Job Details: 08/01/2017
Found ff evap frosted over. Defrosted evap. Fan checks good. Thermistor checks good. Advised to monitor operations. Op test ok. ;
We serviced a
NED4655EW0 WHIRLPOOL
Model DRYER
Near Maple Heights, OH 44137
Dan H
Job Details: 08/01/2017
Customer complaint that unit is not drying clothes, Started timed dry cycle, unit started, unit heated, started automatic dry cycle, unit started, unit heated, unit is operating as designed, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; Job Cmpltd
We serviced a
WMH31017AS1 WHIRLPOOL
Model MICROWAVE
Near North Ridgeville, OH 44039
Chad P.
Job Details: 08/01/2017
Installed thermistor. Op test ok. ; Job Cmpltd,
We serviced a
ISC23CNEXY02 IKEA
Model REFRIGERATOR
Near University Heights, OH 44118
Dan H
Job Details: 08/01/2017
Customer complaint that unit is not making ice, found power to ice maker, tried to cycle ice maker, ice maker did not start, after a few mintues ice maker started cycle, ejected ice, and filled, ice maker optics are working, called whirlpool tech line spoke to rick, recommeded replacing user interface, file# 7719695109; ordrng 1 WPW10441688 (user interface ), schdld next appmnt for 8/15 TUE
We serviced a
WRX988SIBM03 WHIRLPOOL
Model REFRIGERATOR
Near Berea, OH 44017
Chad P.
Job Details: 08/01/2017
, Found small amounts of frosting around upper left and right corners of fz compartment. Steamed out frosting. Steamed and conformed gasket. Advised to leave door closed for the next 20 to 30 min. ; Job Cmpltd,
We serviced a
WRT311FZDW00 WHIRLPOOL
Model REFRIGERATOR
Near Valley View, OH 44125
Chad P.
Job Details: 08/01/2017
Installed service kit. Advised for optimal results shut unit down and defrost it. ; Job Cmpltd,
We serviced a
MEDC215EW MAYTAG
Model DRYER
Near Ashtabula, OH 44004
Jeff M
Job Details: 08/01/2017
Customer is having an issue with the dryer not drying. I found the vent plugged with lint i recommended to customer to change over to semi rigid venting see picture of the customers venting.; Job Cmpltd
We serviced a
NTW4516FW WHIRLPOOL
Model WASHER
Near Edgewood, OH 44004
Jeff M
Job Details: 08/01/2017
The unit had a lot drain code. I cleared the code filled with water drain the unit ran a calibration cycle Ran automatic test cycle unit tested good.; Job Cmpltd,
We serviced a
WRF736SDAM WHIRLPOOL
Model REFRIGERATOR
Near Painesville, OH 44077
Jeff M
Job Details: 08/01/2017
Customer is having moisture and water buildup on the top of the freezer seal. I turned the diverter heater up to help evaporates the water and relvled the fridge unit test good; Job Cmpltd
We serviced a
WDT720PADM2 WHIRLPOOL
Model DISHWASHER
Near Concord Township, OH 44077
Jeff M
Job Details: 08/01/2017
The unit it's not washing properly I found some stuff underneath the float cleaned the foot unit tested good; Job Cmpltd,
We serviced a
WFW92HEFW0 WHIRLPOOL
Model WASHER
Near Kirtland, OH 44094
Jeff M
Job Details: 08/01/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
MVWC415EW2 MAYTAG
Model WASHER
Near Elyria, OH 44035
Paul H.
Job Details: 08/01/2017
Ran diagnostics, no errors, ran auto test, op test ok, cc of too many rinses, called Techline to address, spoke with Kevin, per Whirlpool, if no errors, what unit is doing is sensor driven and is normal. SR# 7719676322.; Job Cmpltd,
We serviced a
WRF535SMBM00 WHIRLPOOL
Model REFRIGERATOR
Near North Ridgeville, OH 44039
Paul H.
Job Details: 08/01/2017
Adjusted level of unit, adjusted FC door, op test ok.; Job Cmpltd,
We serviced a
MTW5570TQ0 MAYTAG
Model WASHER
Near North Ridgeville, OH 44039
Paul H.
Job Details: 08/01/2017
Found sock wrapped around drive shaft, peventing unit from spinning, removed and tested, spinning fine now, op test ok.; Job Cmpltd,
We serviced a
DG210 WHIRLPOOL
Model DRYER
Near North Ridgeville, OH 44039
Paul H.
Job Details: 08/01/2017
Removed debris from blower housing, tested unit, sound and vibration ceased, op test ok; Job Cmpltd,
We serviced a
ATW4675YQ1 ADMIRAL
Model WASHER
Near Lorain, OH 44052
Paul H.
Job Details: 08/01/2017
Replaced suspension and console, tested, no noise, no banging, op test ok; Job Cmpltd,
We serviced a
MVWB835DW0 MAYTAG
Model WASHER
Near Lorain, OH 44052
Paul H.
Job Details: 08/01/2017
Ran diagnostics, f0e5 off balance load, cleared, ran autotest, step 18 fail, med speed spin, tested function with test 11, passed, adjusted level, advised cust to rerun drain and allow air gap for hose extention, no issues found, also discussed loading and sensitivity; Job Cmpltd
We serviced a
JDS9865BDP JENNAIRE
Model RANGE
Near Westlake, OH 44145
Paul H.
Job Details: 08/01/2017
Convection fan not operating, checked continuity, read 19 and 23 ohms, power is present at board, fan not siezed, spins freely. Issue is control related, needs replaced,
We serviced a
WED9450WW0 WHIRLPOOL
Model DRYER
Near Bay Village, OH 44140
Paul H.
Job Details: 08/01/2017
Ran diagnostics, found f01 main control fault, f31 line voltage error, found control shot, needs replaced, quoted control WPW10169969
We serviced a
WRF535SMBW00 WHIRLPOOL
Model REFRIGERATOR
Near Saybrook Township, OH 44004
Jeff M
Job Details: 08/01/2017
Customer is having a cooling issue with her refrigerator. There is no frost pattern on the evaporator zero he transferred to the condenser and compressor is drawing .6 A there is no head pressure on the compressor I cannot locate the leak. The unit will need a evap and dryer.I have no service in this area I cannot look up parts I cannot look to see what is covered under an extended warranty. Both my iPad and phone have no service. Customer is calling Whirlpool to discuss if they can cover labor and parts she will call us back and let us know;
We serviced a
AFI2538AES WHIRLPOOL
Model REFRIGERATOR
Near Strongsville, OH 44149
Chad P.
Job Details: 08/01/2017
Tightened handle. Cust wanted filter ordered. He can install. Also he wanted knob for oven. Tech added oven knob to this ticket. We do not need to return. Cust will install knob and filter. ; ordrng 1 EDR4RXD1 (FILTER) and 1 WB03K10303 (burner knob - qty 1
We serviced a
WDT710PAYM0 WHIRLPOOL
Model DISHWASHER
Near Berea, OH 44017
Chad P.
Job Details: 08/01/2017
Found latch not opening. Replaced. Op test ok. ; used 1 W10619006 (LATCH-DOOR)
We serviced a
WED9200SQ1 WHIRLPOOL
Model DRYER
Near Broadview Heights, OH 44147
Chad P.
Job Details: 08/01/2017
Found thermal fuse open. Replaced. Op test no good. Unit is heating on air only setting. Needs control replaced. ; ordrng 1 WPW10174745 (CONTROL), used 1 WP3392519 (THERMAL FUSE) from stock,
We serviced a
LSB6200PQ2 WHIRLPOOL
Model WASHER
Near Willoughby, OH 44095
Corina B
Job Details: 08/01/2017
CC that the agitator does not work. Put unit on a spin, basket does not spin. Removed panel found the lid switch is burnt. There is nothing in between the tub and basket. Did not see any oil underneath. Will need a lid switch, wires, gearcase and clutch. Called GS for parts. Will give cust est. cust did not want to repair
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Lorain, OH 44052
Brian B
Job Details: 08/01/2017
Machine just hums when plugged in. Drain pump has power but just humming. Checked for obstructions. None found. Needs new pump. Office to order.; ordrng 1 W10876600 (DRAIN PUMP), schdld next appmnt for 8/8 TUE !,
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1300AFS1
Near Solon, OH 44139
Tim G.
Job Details: 08/01/2017
ADB1300AFS1Complaint that the unit is not draining. Checked unit and found standing water. Pressed the cancel drain button and found the drain pump to come on but unit not drain. Checked the garbage disposal and found the knock-out still in drain port. Uninstalled disposal and removed knock-out. Reinstalled disposal and tested unit, op test good. ; Job Cmpltd,
We serviced a
GX2FHDXVB04 WHIRLPOOL
Model REFRIGERATOR
Near Mentor, OH 44060
Corina B
Job Details: 08/01/2017
Replaced the brackets. Fz door is closing with a tight seal. Optest ok. ; Job Cmpltd,
We serviced a
IGL730CS0 IKEA
Model RANGE
Near University Heights, OH 44118
Dan H
Job Details: 08/01/2017
Customer complaint of f8e0 error code, unit will not start, unit is flashing f8e0(cooling fan speed too low, unit needs new cooling fan; ordrng 1 W10860981 (FAN), schdld next appmnt for 8/8 TUE
We serviced a
WFW95HEDW0 WHIRLPOOL
Model WASHER
Near Beachwood, OH 44122
Dan H
Job Details: 08/01/2017
Customer complaint of mold in dispenser, installed new dispenser from customer stock, op test good, also noticed customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; Job Cmpltd
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYP01
Near Russell Center, OH 44072
Robert A.
Job Details: 08/01/2017
Found unit making a vibrating noise, adjusted level, noise gone, auger not running, auger recieving 120vdc, needs auger; ordrng 1 WP2323603 (AUGER MOTOR 156.32), useSHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 8/8 TUE !,
We serviced a
MAYTAG WASHER
Model GA512
Near Chardon, OH 44024
Robert A.
Job Details: 08/01/2017
Inspected unit, reconnected bleach disp, ran unit no leak found, op test ok;, Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model BR22VW
Near Chagrin Falls, OH 44022
Tim G.
Job Details: 08/01/2017
Installed new ff door gasket, op test good. Advised the customer to make sure the door is closed all the way when opening for the first few days. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model KTRS21KFAL00
Near Bainbridge, OH 44023
Tim G.
Job Details: 08/01/2017
Complaint that the unit is leaking water into the ff section from the air damper. Checked and found the floor if the fz frozen over with ice due to the unit not draining during defrost. Quoted customer to clear the ice and snake the drain. Cleared ice and drain, op test good. ; C Job Cmpltd,
We serviced a
FRIGIDAIRE STACK W/D
Model FFLE1011MW0
Near Sheffield Lake, OH 44054
Brian B
Job Details: 08/01/2017
CC of no cold water. Found hot and cold lines reversed in house plumbing. Reversed hoses. Removed front panel. Found a pillow had come apart and the stuffing was all over lower components. Cleaned out washer. Ran test cycle. Optest ok. Office to bill.;
We serviced a
MAYTAG WASHER
Model GA512
Near Chardon, OH 44024
Robert A.
Job Details: 08/01/2017
We serviced a
WHIRLPOOL WASHER
Model KAWE577BWH1
Near South Russell, OH 44022
Tim G.
Job Details: 08/01/2017
Complaint that when the unit is done spinning the unit comes to a hard stop. Tested unit in the spin cycle and opened lid. Found when the unit was stopping it would stop hard enough to move unit. Pulled case and inspected gearcase and clutch asm. Tech did find a lot of what appeared to be dust. Applied droplets of zoom spout to the clutch asm and tested several times to find the unit to now stop properly but the unit to have an abnormal shake to it. Found the base pads needing replaced. Unit will need the clutch asm and base pads. Customer going out of town and request 08/10/17 for return date. ; ordrng 1 285744 (pad-suspen) and 1 285785 (clutch),
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Willowick, OH 44095
Brian B
Job Details: 08/01/2017
Replaced motor control unit. Ran co test cycle. All functions now working. Optest ok.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , Job Cmpltd,
We serviced a
MSD2756AEW WHIRLPOOL
Model REFRIGERATOR
Near Painesville Township, OH 44077
Corina B
Job Details: 08/01/2017
CC that the unit does not close. Found the door cam are worn down and the FF door is hitting the center of the mullion strip. Door is level and not warped. Called GS. He said the mullion strip could be warped from freezing or foam has expanded
We serviced a
WHD3090GW0 WHIRLPOOL
Model DRYER
Near Cleveland Heights, OH 44121
Dan H
Job Details: 08/01/2017
Customer complaint that control panel is not responding and there is a red light on it, all buttons on user interface are working, red light idps the clean bottom filter light, removed filter, customer cleaned filter, reinstalled and reset filter light, started normal dry cycle, unit started and heated, op test good. ; Job Cmpltd
We serviced a
WTW4616FW0 WHIRLPOOL
Model WASHER
Near Euclid, OH 44123
Chris H.
Job Details: 08/01/2017
Customer complaint that unit is not dispensing hot water when selected, started unit on normal cycle hot water, hot water is dispersing as it should, no codes stored, unable to duplicate any issues unit is operating as designed
We serviced a
WHIRLPOOL WALL OVEN
Model WOS92EC7AS03
Near Fairview Park, OH 44126
Brian B
Job Details: 07/31/2017
CC that food is not cooking evenly. Checked temps at 350 and 450. Oven heated to set temp and held temp. Convection fan cycles periodically. There is nothing else we can change to make oven work any better. Advised cust to call whirl cons assist.; Job Cmpltd,
We serviced a
WHIRLPOOL DRYER
Model WGD8500DW3
Near Bay Village, OH 44140
Brian B
Job Details: 07/31/2017
Replaced panel. Cust had vent cleaned out and airflow is now good. Ran test cycle.. optest ok.; Job Cmpltd,
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Bay Village, OH 44140
Brian B
Job Details: 07/31/2017
Verified pop. Sent pic. Sharp corner on edge of control panel scraping cust leg when she is unloading machine. Used rotary tool to smooth out corner of panel.. optest ok. ; Job Cmpltd,
We serviced a
WHIRLPOOL DISHWASHER
Model MDB7749SBW3
Near Avon Lake, OH 44012
Robert A.
Job Details: 07/31/2017
Replaced broken panel. Mounting stud on left side broken. Ran test cycle. Optest ok.; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Bay Village, OH 44140
Brian B
Job Details: 07/31/2017
CC that water is leaking into ff section. Found fill tube has ruptured. Probably due to water valve weeping. Customer has self piercing saddle type valve installed in basement and also a plastic water line. This type of valve does not allow enough pressure to machine, causing valve to weep. Will need new fill tube and water valve. Also, plastic line is a flood hazard and should be changed to either copper or braided flexline and shut off valve must be replaced with an inline valve. Office to order parts.; ordrng 1 67006317 (tube-water) and 1 WPW10349187 (WATER VALVE), schdld next appmnt for 8/7 MON
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model MVWC565F
Near Westlake, OH 44145
Brian B
Job Details: 07/31/2017
CC that lights were stuck on and machine would not reset. Reset power to reset. Ran diag. No codes. Ran calibration and auto test. All sounds are normal. Optest ok.; Job Cmpltd, s
We serviced a
WRT311FZDW00 WHIRLPOOL
Model REFRIGERATOR
Near Concord Township, OH 44060
Corina B
Job Details: 07/31/2017
CC that there is ice and frost build up in the fz. Found the fz frame was not siliconed. Siliconed the fz frame and the liner. Optest ok.; Job Cmpltd
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ01
Near Westlake, OH 44145
Brian B
Job Details: 07/31/2017
I/m making ice but auger not working. Found concave surface on door where it contacts door switch. Installed spacer from surplus t/s to depress switch all the way. Tested auger. Optest ok.; used 1 WPW10221048 (SPACER) from stock, Job Cmpltd,
We serviced a
KITCHENAID DISHWASHER
Model KUDK03FTWH3
Near Cleveland, OH 44124
Robert A.
Job Details: 07/31/2017
Closed disp, ran diognastic cycle. No codes, watched cycle, disp did not open inspected disp, found shorted, needs disp; ordrng 1 WPW10199696 (DISP 107.00), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 8/7 MON 8-10,
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Chardon, OH 44024
Robert A.
Job Details: 07/31/2017
Reset strike, door closing correct, ran diagnostics, good, op test ok; Job Cmpltd,
We serviced a
WTW4800XQ2 WHIRLPOOL
Model WASHER
Near Cleveland, OH 44109
Dan H
Job Details: 07/31/2017
Customer complaint that unit made a popping sound then shut off and now will not start, ran diagnostics no error codes found, started normal wash cycle, lid locked, unit would not start spin and agitate, ran diagnostics again found f7e1(basket speed sensor fault) erro code, per tech sheet test unit needs new shifter, also found suspension rods worn out, unit needs new shifter and suspension rods, customer has unit plugged into ungrounded outlet with 2-3 prong adapter, advised customer to have an electrician install a grounded outlet ; ordrng 1 W10780048 (SUSP RODS) and 1 WPW10006355 (SHIFTER), schdld next appmnt for 8/7 MON
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS2
Near Mayfield, OH 44143
Robert A.
Job Details: 07/31/2017
Ran diagnostics, all lite, watched cycle, good, started normal wash, good, reset ui connections, tested unit several times, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017AW2
Near Lyndhurst, OH 44124
Robert A.
Job Details: 07/31/2017
Found plastic from turn table ring melted to bottom, plate broken, paint burn, some missing, a spot approx 1"x1 1/2 ", door cracked, unable to fully test due to bare metal, outlet correct, called wptl tj. Sending to safty team, not repairable Sr# 7719673479; Job Cmpltd,
We serviced a
KITCHENAID REFRIGERATOR
Model KSC23C8EYY02
Near Shaker Heights, OH 44122
Robert A.
Job Details: 07/31/2017
Found ff evap frozen, ran diognastics, all good, cleared ff evap, replaced evap sensor, ran test 4, good, op test ok; used 1 W10902214 (THERMISTOR44.49) from stock, , Job Cmpltd,
We serviced a
KITCHENAID RANGE
Model KFED500ESS02
Near Maple Heights, OH 44137
Robert A.
Job Details: 07/31/2017
Ran diognastics, good, tested sensors, good, set both ovens to bake 300, talked w/cust, need to allow 25-30 for preheat, if changing temp, turn unit off and start again with higher temp, after 30 min checked temp, both with n 5 deg of setting, temps good, op test ok; Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Maple Heights, OH 44137
Robert A.
Job Details: 07/31/2017
, Ran diognastics off bal laod, ran drain and spin, good, ran test 51 all passed, ran test 52, good, op test okUse 2 tablespoons of soap max; Job Cmpltd,
We serviced a
ADB1300AFS1 AMANA
Model DISHWASHER
Near Cleveland Heights, OH 44118
Chris H.
Job Details: 07/31/2017
heating element is working as designed, unit was uninstalled and tipping foward when racks are out, properly installed unit for customer as well as corrected drain hose, op test good; Job Cmpltd
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW
Near Maple Heights, OH 44137
Robert A.
Job Details: 07/31/2017
Ran diognastics, off bal load, ran recal, good, tested adj and spin, good, op test ok; Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Oakwood Village, OH 44146
Robert A.
Job Details: 07/31/2017
Installed c/b, ran test 51, good, ran test 52, good, an spin, good, op test ok; , Job Cmpltd,
We serviced a
WED4815EW1 WHIRLPOOL
Model DRYER
Near Lakewood, OH 44107
Dan H
Job Details: 07/31/2017
Customer complaint that unit would not start/just hums, started timed dry cycle, unit started, unit heated, srptarted automatic dry cycle, unit started, unit heats, unit is recieving correct power from supply, good airflow outside, unable to duplicate the problem, unit is operating as designed ; Job Cmpltd
We serviced a
ABS300J1WW AMANA
Model RANGE
Near Lakewood, OH 44107
Dan H
Job Details: 07/31/2017
Customer complaint that unit went dead, found no power to unit, found breaker tripped, reset breaker, unit powered on, oven is working, cooktop elements are working, op test good
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near Bainbridge, OH 44023
Tim G.
Job Details: 07/31/2017
Complaint of a grinding sound when agitating. Checked under unit and found that the rotor was hitting the floor causing the sound. Lowered all 4 legs as described to service pointer, op test good. ; Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW1
Near Aurora, OH 44202
Tim G.
Job Details: 07/31/2017
Complaint that the unit doesnt fill and will not advance cycles. Checked unit and found a stored F8E1 long no fill error. Customer had unit uninstalled when arrived. Tech hooked water up and tested. Found the unit to fill in the manual test mode. Drained the water and tested a normal cycle, op test good. Unit fill and began to wash. Checked cold water pressure and found 40psi. Tech not able to duplicate issue. Unit at normal op. ; Job Cmpltd,
We serviced a
WHIRLPOOL DISHWASHER
Model GU1100XTLS1
Near Solon, OH 44139
Tim G.
Job Details: 07/31/2017
Complaint that the door is loose. Checked and found the left side door panel screws loose. Tightened all and found the lower lft screw missing. Tested unit and found excessive suds due to leaking rinse aid. Unit needs dispenser and door screw. Tech also noticed the door gasket torn and needing replaced. Tech also advised that the unit isnt mounted to the granit countertop and to becareful when opening and closing the door. ; ordrng 1 W10542314 (door seal) and 1 WP8558129 (dispenser) and 1 WPW10348409 (screw), schdld next appmnt for 8/7 MON 1-4,
We serviced a
MED5100DW1 MAYTAG
Model DRYER
Near Willoughby, OH 44094
Corina B
Job Details: 07/31/2017
CC that the clothes are coming out wet after a cycle. Ran diag no codes. Heater is cycling properly. Called t/l Butch file #7719674763. Said if the element is cycling properly and the steam line is turning off its the main control. Checked the setting and found the wrinkle prevent and damp signal on. Advised cust to turn these off and see if the clothes come out dry. Will call office if the unit is/isnt drying either way on ordering the control board. Called GS to order the main control if the dryer is still not drying
We serviced a
MRT118FFFH01 MAYTAG
Model REFRIGERATOR
Near Lakewood, OH 44107
Dan H
Job Details: 07/31/2017
Customer complaint that unit is freezing things in fresh food section, customer turn cooilin down, now ice cream is soft, fresh food section temperature at 47 degrees, freezer section temperature at 29 degrees, no frozen food found in fresh food section, advised customer on how to adjust temperatures and proper product placement, unit is operating as designed ; Job Cmpltd
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW1
Near Aurora, OH 44202
Tim G.
Job Details: 07/31/2017
Complaint that the unit doesnt fill and will not advance cycles. Checked unit and found a stored F8E1 long no fill error. Customer had unit uninstalled when arrived. Tech hooked water up and tested. Found the unit to fill in the manual test mode. Drained the water and tested a normal cycle, op test good. Unit fill and began to wash. Checked cold water pressure and found 40psi. Tech not able to duplicate issue. Unit at normal op. ; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF990SLAM00
Near Bedford Heights, OH 44146
Tim G.
Job Details: 07/31/2017
Installed new UI/Light asm, op test good. Advised the customer to allow the ice maker 12-24hrs to produce ice. ; Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MHWE950WW01
Near Broadview Heights, OH 44147
Tim G.
Job Details: 07/31/2017
Complaint that the bellow is torn and the dispenser drawer face will not stay on. Quoted customer for replacement of both. Customer would like to hold off at this time. Do not order parts. Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MHWE950WW01
Near Broadview Heights, OH 44147
Tim G.
Job Details: 07/31/2017
Complaint that the bellow is torn and the dispenser drawer face will not stay on. Quoted customer for replacement of both. Customer would like to hold off at this time. Do not order parts.; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Brecksville, OH 44141
Tim G.
Job Details: 07/31/2017
Complaint that the unit is not cooling in the ff section. Checked unit and found the ff evap not defrosting. Pulled cover and steamed evap clear of frost and ice. Found the evap thermistor not in the proper place and not touching the evap. Cleared the evap with steamer, cleaned thermistor with sand paper and placed the thermistor in the proper place. Customer to watch. ; Job Cmpltd,
We serviced a
AMANA WASHER
Model NTW4605EW0
Near Kent, OH 44240
Tim G.
Job Details: 07/31/2017
nstalled new motor, cleared errors, and ran a recal cycle, op test good. ; Job Cmpltd,
We serviced a
MMV4205DW MAYTAG
Model MICROWAVE
Near Cleveland Heights, OH 44118
Chris H.
Job Details: 07/31/2017
, Customer complaint that unit will not start and displays an open close door message, found upper interlock switch in the closed position, no damage present, opened switch, op test good, if problem reoccurs order interlock switches; Job Cmpltd,
We serviced a
TPS24PPBEBS GE
Model REFRIGERATOR
Near Cleveland, OH 44106
Chris H.
Job Details: 07/31/2017
Customer complaint that unit is leaking onto the floor, states its from the icemaker, found icemaker is not the cause of the leak but a clogged evap drain tube, qouted customer, customer states they will defrost thhemselves
We serviced a
NTW4516FW1 WHIRLPOOL
Model WASHER
Near Cleveland, OH 44109
Dan H
Job Details: 07/31/2017
Customer complaint that lid is not locking and unit is not draining, ran diagnostics no error codes shown, ran manual test cycle, lid locks, do is working, ran drain and spin cycle, lid locked, unit spun, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent, unit is operating as designed ; Job Cmpltd
We serviced a
KDTE104EBL3 KITCHENAID
Model DISHWASHER
Near Euclid, OH 44132
Corina B
Job Details: 07/31/2017
CC that the unit keeps beeping. Hit the cancel button. Then ran a normal wash, filled with water and started running. Door is closing properly. Ran diag, no codes. Calibrated the unit. Optest ok. ; Job Cmpltd
We serviced a
ADB1300AFW1 AMANA
Model DISHWASHER
Near Eastlake, OH 44095
Corina B
Job Details: 07/31/2017
CC that there is no water going into the unit. Found the water shut off valve under the sink was turned off. Filled unit. Optest ok. ; Job Cmpltd
We serviced a
WDF320PADB3 WHIRLPOOL
Model DISHWASHER
Near Willowick, OH 44095
Corina B
Job Details: 07/31/2017
CC that the unit is not doing anything. Front panel has a big dent in it. Pic sent. Checked voltage at panel, 120 volts. Unit does not respond. Will need a new main control. Cust is paying for a new front panel. Called BB to order part. ; ordrng 1 W10906425 (MAIN CONTROL) and 1 WPW10274895 (panel BLACK 10797), schdld next appmnt for 8/7 MON
We serviced a
WZF34X180W00 WHIRLPOOL
Model FREEZER
Near Mentor, OH 44060
Corina B
Job Details: 07/31/2017
Near Mentor, OH 44060
Corina B
Job Details: 07/31/2017
We serviced a
KSSS48QDX05 WHIRLPOOL
Model REFRIGERATOR
Near Moreland Hills, OH 44022
Chris H.
Job Details: 07/31/2017
Customer complaint that unit is leaking all over the floor, found evap drain pan cracked causing the leak, foil taped crack to get customer bye, unit needs a new evap drain pan, spoke with gs ordering part, rs per customer request; ordrng 1 WP2001264 (pan-drip), schdld next appmnt for 8/16 WED
We serviced a
KBFS25EWWH7 KITCHENAID
Model REFRIGERATOR
Near Cleveland, OH 44134
Dan H
Job Details: 07/31/2017
Customer complaint that unit is leaking water, found ice buildup common with evaporator drain tube clog, unit has duck bill style drain tube, unit needs new ptrap style drain tube and ice cleared, cleared ice, installed new drain tube, op test good, part is covered per special project S38253; used 1 W10619951 (TUBE-DRAIN) from stock, Job Cmpltd
We serviced a
GI6SARXXF05 WHIRLPOOL
Model REFRIGERATOR
Near Garfield Heights, OH 44125
Dan H
Job Details: 07/31/2017
Customer complaint that unit is leaking water, found ice buildup common with evaporator drain tube clog, unit has duck bill style drain tube, unit needs new ptrap style drain tube and ice cleared, cleared ice, installed new drain tube, op test good ; used 1 W10619951 (TUBE-DRAIN) from stock, Job Cmpltd
We serviced a
WRS322FNAM01 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44120
Chris H.
Job Details: 07/31/2017
Customer complaint that units ff section is still not cooling properly, customer has detailed list of temps and variations, ff temp at 50 set at normal, house temp at 85 and is on the second floor called techline, greg then called jr no answer went to the bossman fb, fridge needs to be stocked to hold cool air, relayed to customer and advised to leave bottles of water in ff section for 1 week to maximize efficency, customer is not happy with unit nor diagnosis, contacted wpl techline kevin ref 7719671740 to document for consumer; Job Cmpltd
We serviced a
WED5700VW0 WHIRLPOOL
Model DRYER
Near Cleveland, OH 44105
Dan H
Job Details: 07/31/2017
Customer complaint that unit is not heating, started normal dry cycle, confirmed, unit is recieving correct power from supply, found thermal cut off physically broken(see pics), unit needs new thermal cut off kit, installed new thermal cut off kit, op test good ; used 1 279816 (CUTOFF41.15) from stock, Job Cmpltd
We serviced a
596.72912200 KENMORE
Model REFRIGERATOR
Near Cleveland, OH 44120
Dan H
Job Details: 07/31/2017
Customer complaint that unit is jot cooling, fresh food section temperature at 68 degrees, freezer section temperature at 31 degrees, evaporator fan is running, condenser fan and compressor are running, found evaporator frozen solid, found bimetal open and covered in ice, jumped out bimetal, defrost heater came on, unit needs new bimetal and evaporator defrosted, installed new bimetal and cleared ice, op test good ; used 1 WP10442411 (THERMOSTAT 43.93) from stock, Job Cmpltd
We serviced a
PTB1953GRW MAYTAG
Model REFRIGERATOR
Near Cleveland, OH 44104
Dan H
Job Details: 07/31/2017
Customer complaint that unit is not cooling, fresh food section temperature at 64 degrees, freezer section temperature at 30 degrees, evaporator fan is running, partial frost pattern on evaporator, condenser fan and compressor are running, tapped the system, found in a 10" vacuum, added half charge, frost pattern improved, unit needs new compressor, evaporator, and filter drier, unit doors are badly rusted/damaged(see pics) ; ordrng 1 12001397 (evaporator ) and 1 12001872 (compressor ), used 1 TJ90BPV31 (BULLET PIERCING VALVE) from stock
We serviced a
MGDB766FW0 MAYTAG
Model DRYER
Near Mentor, OH 44060
Corina B
Job Details: 07/31/2017
CC that the door on unit is not shutting flush. Took pic of door. The door is closing properly. Took door apart and leveled the door. Door is closing flush with the top of door. Optest ok. ; Job Cmpltd
We serviced a
MVWB765FW0 MAYTAG
Model WASHER
Near Moreland Hills, OH 44022
Chris H.
Job Details: 07/31/2017
Installed new user interface, op test good; Job Cmpltd
We serviced a
KEBS109BSS0 KITCHENAID
Model WALL OVEN
Near Chagrin Falls, OH 44022
Jessica Shreve
Job Details: 07/31/2017
Customer states they never received part and got a call from our office stating whirlpool wasnt paying, bake element is covered under kitchenaid 5 year parts warranty, qouted labor, spoke with gs ordering part ; schdld next appmnt for 8/4 FRI
We serviced a
MSD2542VEB01 MAYTAG
Model REFRIGERATOR
Near North Madison, OH 44057
Corina B
Job Details: 07/31/2017
Replaced parts listed. Compressor started. Optest ok. ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd
We serviced a
FRT18B5JM2 FRIGIDAIRE
Model REFRIGERATOR
Near Mayfield Heights, OH 44124
Corina B
Job Details: 07/28/2017
CC that the fz is not working. Cust stated the fz door was open, when this probelm occured. Checked the fz gasket no holes and is sealing properly. Evap fan is running. Ff 41 fz 17. Optest ok. Job Cmpltd
We serviced a
KSSS42QDX05 KITCHENAID
Model REFRIGERATOR
Near Elyria, OH 44035
Paul H.
Job Details: 07/28/2017
Cc of dispenser not stopping water flow, when arrived dispenseroperating properly, no issues found;
We serviced a
WMH32519FS0 WHIRLPOOL
Model MICROWAVE
Near Elyria, OH 44035
Paul H.
Job Details: 07/28/2017
Replaced humidity sensor, tested unit with veggie sensor and a cup of water, sensor cook functioning, op test ok; Job Cmpltd
We serviced a
WRF540CWBW01 WHIRLPOOL
Model REFRIGERATOR
Near Broadview Heights, OH 44147
Chad P.
Job Details: 07/28/2017
Installed damper assy. Advised to monitor. ; Job Cmpltd
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW0
Near Parma, OH 44134
Brian B
Job Details: 07/28/2017
Removed stator and clutch coil. Found stator and clutch rusted and magnets in rotor rusted. Sent pics. Does not appear to be any leaking from gearcase. Sanded rotor magnets. Replaced stator and clutch coil. Ran diag. F7E8, motor over temp.. cleared code.. ran calibration and auto test. Found hot and cold water reversed. Switched hoses. Ran normal cycle. Optest ok.; Job Cmplt
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Fairview Park, OH 44126
Gail V.
Job Details: 07/28/2017
C that oven not holding temp. Heated oven to 350. Waited 10 min to stabilize. Temp holding at 350.. cust had already raised offset by 10 deg. Calibration is now correct. Optest ok. Advised cust on proper operation.; Job Cmpltd,