Service History 756

We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5GVEXVD05
Near Highland Heights, OH 44143
Gail V.
Job Details: 07/20/2017
Found ice door broken, tab broken, installed ice door kit, op test ok; used 1 8201756 (ICE DOOR KIT101.91) from stock, job compltd
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFXS25RYMS2
Near Gates Mills, OH 44040
Robert A.
Job Details: 07/20/2017
Cust pulled unit out, Found evap drain frozen per pointer parts only to Special Project S38253 Replaced evap drain, cleared ice, op test ok; used 1 W10619951 (TUBE-DRAIN) from stock, , Job Cmpltd,
We serviced a
GE REFRIGERATOR
Model GTS20ICNCWW
Near Chagrin Falls, OH 44023
Tim G.
Job Details: 07/20/2017
Complaint that the unit is leaking water into the ff section from the fz. Checked unit and found the drain ok but water under the liner of the fz floor. Found that the area of the air damper is raised causing the water to build up. Added a bead of silicone to area to prevent further issues.; , Job Cmpltd, saved tckt [SdLink
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Garrettsville, OH 44231
Tim G.
Job Details: 07/20/2017
nstalled suspension and shield. Tested with heavy load, op test good. Note****** if unit should start to scrape again customer will have to remove unit from drain pan (center drain is raised about 1/2-3/4") causing scraping****; Job Cmpltd,
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDW05
Near Avon Lake, OH 44012
Brian B
Job Details: 07/20/2017
Found ff display flashing 51.. freezer display at 3.. temps are 3 frz, 39 ff, and 30 in crispers. Called TL, kevin, 7719603300. He said if ff thermister is out of range and thinks it is 51, it wil flash and plus and minus arrows won' t work. Remived and ohmed out thermister in glass of ice water. At 32 deg should be 8.7 k. Measures 7.2k Out of range. Replaced with t/s part. Advised cust to monitor and call again if still not right. ; used 1 W10902214 (THERMISTOR) from stock, Job Cmpltd,
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2631PF4A
Near Avon Lake, OH 44012
Brian B
Job Details: 07/20/2017
Replaced drain tube. Used steamer to clear drain. Optest ok.; Job Cmpltd,
We serviced a
KITCHENAID DISHWASHER
Model KUDL03FVSS0
Near Lakewood, OH 44107
Brian B
Job Details: 07/20/2017
No response from panel. Found burned out wiring in junction box. Repaired wiring . Ran test cycle. Optest ok.; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC3JHAXTS01
Near Cleveland, OH 44107
Brian B
Job Details: 07/19/2017
CC that water is leaking. Found broken line to water tank. Used coupling from t/s to repair line. Optest ok.; used 1 WR2X8545 (1/4 UNION) from stock, , Job Cmpltd,
We serviced a
GE REFRIGERATOR
Model DFE29JGDIWW
Near Cleveland, OH 44107
Brian B
Job Details: 07/19/2017
Found freezer i/m not working and door not closing. Found large ice buildup on bottom of freezer. Removed drawers and bins and evap cover. Used steamer to clear ice. Removed and cleaned clogged drain tube. Reassembled. Reset boards in diag. Optest ok. Cus tomer paid ded. ; Job Cmpltd,
We serviced a
KRMF706ESS01 WHIRLPOOL
Model REFRIGERATOR
Near Kirtland Hills, OH 44060
Corina B
Job Details: 07/19/2017
CC that the dispenser for the ice is leaking. Found ice underneath the ice bin, cleared ice. Could not duplicate the problem. Optest ok.; Job Cmpltd
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Moreland Hills, OH 44022
Robert A.
Job Details: 07/19/2017
Found no response from ui, c/b receiving 120vac, no power to ui, needs c/b; ordrng 1 W10920541 (CONTROL), schdld next appmnt for 7/26 WED !,
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW0
Near Chardon, OH 44024
Robert A.
Job Details: 07/19/2017
Installed motor and shifter, ran recal cycle, good, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Russell Center, OH 44072
Robert A.
Job Details: 07/19/2017
Found comp area hitting floor causing vibration, floor uneven, suggest putting a piece of plywood on floor to level, op test ok; Job Cmpltd,
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Chagrin Falls, OH 44023
Robert A.
Job Details: 07/19/2017
, Installed clock, tested unit, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model EL88TRRWQ03
Near Cleveland, OH 44124
Robert A.
Job Details: 07/19/2017
Found evap drain clogged, cleared, op test ok; used 1 SENIORDISCOUNT (SENIORDISCOUNT) from stock, C, Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2569YEM2
Near Independence, OH 44131
Robert A.
Job Details: 07/19/2017
Found evap drain frozen, needs evap drain and ice removed. Special Project S38253Cleared ice, replaced drain, op test okPlease bill out; used 1 W10619951 (TUBE-DRAIN) from stock, Job Cmpltd,
We serviced a
WHIRLPOOL WASHER
Model WTW7600XW0
Near Atwater, OH 44201
Tim G.
Job Details: 07/19/2017
Complaint that the unit is very loud in the spin cycle and that the cabinet and top are rusting. Checked and found failed tub bearings and needing replaced. Tech has not gotten truck stock back yet from prior use. ; ordrng 1 W10435302 (bearing), schdld next appmnt for 7/26 WED
We serviced a
CVM1790SS1SS GE
Model MICROWAVE
Near Willoughby, OH 44094
Corina B
Job Details: 07/19/2017
Picked parts up to return to the office.; Job Cmpltd
We serviced a
WRS322FNAM01 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland, OH 44120
Chris H.
Job Details: 07/19/2017
, Installed new thermostat, recommended what bb stated to customer about stocking the unit to hold the cold otherwise fill up empty bottles of water to retain the cold ,op test good; Job Cmpltd
We serviced a
MEDB755DW2 MAYTAG
Model DRYER
Near Willoughby, OH 44094
Dan H
Job Details: 07/19/2017
Customer complaint that unit takes too long to dry, started normal dry cycle, unit is heating, found dryer vent outlet clogged with lint, removed lint, good airflow now, op test good, customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; Job Cmpltd
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Brecksville, OH 44141
Tim G.
Job Details: 07/19/2017
Complaint that the unit will not turn off in any cycle. Found the timer motor to run but not turn the knob when running. Checked all connections and found good. Unit needs timer and a door handle; ordrng 1 W10861225 (handle) and 1 WPW10185982 (timer), schdld next appmnt for 7/26 WED !,
We serviced a
MED5100DW1 MAYTAG
Model DRYER
Near Willoughby, OH 44094
Corina B
Job Details: 07/19/2017
CC that it taking to long to dry clothes. Checked the outside vent, proper air flow. Removed the vent used the heat gun cycling as designed. Checked the lint screen and found it was holding water from fabric softner. Advised cust to clean the lint screen with water and wipe the mosture senser off after a month of use. Optest ok. ; Job Cmpltd
We serviced a
KBFS20ECMS00 WHIRLPOOL
Model REFRIGERATOR
Near Shaker Heights, OH 44120
Chris H.
Job Details: 07/19/2017
Customer complaint that unit is leaking and flooded the kitchen, shutoff arm was not connected on icemaker, checked supply line, jumped icemaker it cycled and filled valve shutoff, unable to duplicate a leak nor signs of a leak ; Job Cmpltd
We serviced a
MHW5100DW0 MAYTAG
Model WASHER
Near Willoughby, OH 44094
Corina B
Job Details: 07/19/2017
Replaced the stator, no good. Ohmed out the wires and white-purple 0hms, purple gray 11 ohms, grey-white 0 ohms. Will need to order another stator. Called office to order part. ; ordrng 1 WPW10657810 (stator), schdld next appmnt for 7/21 FRI
We serviced a
FFTR1814QS0 frigidaire
Model refrigerator
Near East Cleveland, OH 44112
Dan H
Job Details: 07/19/2017
Installed new door gasket, op test good ; Job Cmpltd
We serviced a
MFI2570FEZ00 MAYTAG
Model REFRIGERATOR
Near Bedford, OH 44146
Chris H.
Job Details: 07/19/2017
Customer complaint that unit is not making ice, found icemaker fill tube frozen, cleared out, installed icemaker, mold filled, customer to have supply line and valve replaced this weekend, customer to monitor unit, if problem persists unit will need a dual valve; Job Cmplt
We serviced a
MEDZ600WR0 MAYTAG
Model DRYER
Near Cleveland, OH 44120
Dan H
Job Details: 07/19/2017
Customer complaint that unit is taking a long time to dry clothes, started normal dry cycle, unit is heating, found birds nest in vent outlet, removed, good air flow outside, op test good ; Job Cmpltd
We serviced a
WED5320SQ0 WHIRLPOOL
Model DRYER
Near Geneva, OH 44041
Jeff M
Job Details: 07/19/2017
The unit will not turn on. I pull the unit out check the fuses and heating element on off switch all that tested good I found the door switch was broken i used the door switch just the other day so this one needs to be ordered; ordrng 1 WP3406107 (DOOR SWITCH)
We serviced a
JCD2389GES JENN-AIR
Model REFRIGERATOR
Near Shaker Heights, OH 44120
Dan H
Job Details: 07/19/2017
Customer complaint that water dispense slowly and unit is leaking water onto floor, unit has replace water filter light on, removed water filter, good flow through water system, advised customer to replace water filter, water leak is coming from evaporator drain tube clog, unit needs evaporator drain tube cleared, cleared evaporator drain tube and ice, op test good
We serviced a
MRT311FFFH00 MAYTAG
Model REFRIGERATOR
Near Avon Lake, OH 44012
Paul H.
Job Details: 07/19/2017
Cycled unit off and then on, unable to produce noise that the customer has been experiencing, advised customer to try to record the sound, op test ok; Job Cmpltd,
We serviced a
WRF989SDAM00 WHIRLPOOL
Model REFRIGERATOR
Near Lorain, OH 44053
Paul H.
Job Details: 07/19/2017
No ice production,Frost buildup on evap, according to service pointer W10666205C, recourse is to replace evaporator and dye drier, ordering in addition customer has issue with right door switch,
We serviced a
WRF560SMYB02 WHIRLPOOL
Model REFRIGERATOR
Near Elyria, OH 44035
Paul H.
Job Details: 07/19/2017
Replaced user interface and thermistor, cleared ice off of evaporator, op test ok.; Job Cmpltd,
We serviced a
WTW4800BQ0 WHIRLPOOL
Model WASHER
Near Oberlin, OH 44074
Paul H.
Job Details: 07/19/2017
Ran diagnostics, f7e6 motor fault, f7e5 shifter fault, cleared and ran auto test, unit is definitely not shifting, replaced shifter from t/s, calibrated and tested, op test ok.; used 1 WPW10006355 (ACTUATOR) from stock, Job Cmpltd
We serviced a
WRF5555SDFZ01 WHIRLPOOL
Model REFRIGERATOR
Near Olmsted Falls, OH 44138
Chad P.
Job Details: 07/19/2017
Found cube jammed in ice maker. Removed. I.m. Cycled. Op test ok. ; Job Cmpltd,
We serviced a
WGG745S0FH00 WHIRLPOOL
Model RANGE
Near Parma, OH 44134
Chris H.
Job Details: 07/19/2017
Installed new valve, op test good; Job Cmpltd
We serviced a
LGHT1846QF0 FRIGIDAIRE
Model REFRIGERATOR
Near Amherst, OH 44001
Paul H.
Job Details: 07/19/2017
Frost in FC, top center front, gasket is sealing fine all around, looks like insulation has failed in door itself, ordering door, another company glued the gasket in, ordering a new gasket as well; ordrng 1 240410208 (door-frzr) and 1 242193218 (GASKET)
We serviced a
WHD5090GW WHIRLPOOL
Model DRYER
Near Ashtabula Township, OH 44004
Jeff M
Job Details: 07/19/2017
The unit is displaying A F 01 I called Whirlpool Tech line spoke with Chris. I was having an issue trying to locate the part show that it was discontinued he gave me the proper part number. ; ordrng 1 W11095582 (CCU),
We serviced a
MSF22C2EXW00 MAYTAG
Model REFRIGERATOR
Near Ashtabula, OH 44004
Jeff M
Job Details: 07/19/2017
The unit is not dispensing water or ice unfortunately the model and serial number that was provided does not match the number that is on the machine explain to customer she needs to talk to the warranty and straighten it out before we can perform any services
We serviced a
KFCP22EXMP4 KITCHENAID
Model REFRIGERATOR
Near North Royalton, OH 44133
Chad P.
Job Details: 07/19/2017
Installed parts listed. Charged unit. Op test ok. Cust requestsed that more pictures of racks be taken as hes not sure why they arnt being replaced. Advised to allow 24 hrs for normal coolig to resume.
We serviced a
WED4815EW1 WHIRLPOOL
Model DRYER
Near Willoughby, OH 44094
Corina B
Job Details: 07/19/2017
CC that the dryer is not drying. Found the vent is smashed, sent pic. Advised cust to replace the vent. Ran a cycle dryer is cycling properly. Optest ok.; Job Cmpltd
We serviced a
WTW5000DW1 WHIRLPOOL
Model WASHER
Near Parma Heights, OH 44130
Chris H.
Job Details: 07/19/2017
Customer complaint that unit is not locking, unit was not installed when tech arrived, ran diagnostics found lid lock fault and stuck key, cleared codes, confirmed, replaced lid lock from ts, unit is plugged into an ungrounded outlet, instructed unit needs to plugged into a grounded outlet,op test good ; used 1 W10838613 (LATCH) from stock, Job Cmpltd
We serviced a
WRS325FDAM04 WHIRLPOOL
Model REFRIGERATOR
Near University Heights, OH 44118
Dan H
Job Details: 07/19/2017
Customer complaint that unit is not making ice, no water from dispenser, found no water coming from supply, found supply valve closed, opened supply valve, unit dispenses water and ice maker filled, op test good ; Job Cmpltd
We serviced a
NTW4516FW1 AMANA
Model WASHER
Near Cleveland Heights, OH 44118
Dan H
Job Details: 07/19/2017
Customer complaint that unit made buzzing sound and then stopped, unable to run diagnostics, control will not respond, control recieving 120vac, unit needs new control, also noticed customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube, customer is moving and will contact us with new address; ordrng 1 W10914909 (CNTRL), schdld next appmnt for 7/26 WED
We serviced a
GFE28HMHEES GE
Model REFRIGERATOR
Near Conneaut, OH 44030
Jeff M
Job Details: 07/19/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
WRB322DMBB00 WHIRLPOOL
Model REFRIGERATOR
Near Conneaut, OH 44030
Jeff M
Job Details: 07/19/2017
The unit is leak at the condenser see the pictures plz c the pic i took also the front left wheel is completely shattered and the kick panel is broken; ordrng 1 WPW10143759 (DRYER) and 1 WPW10515762 (WHEEL) and 1 WPW10534162 (KICK PANNEL),
We serviced a
WMH31017FS WHIRLPOOL
Model MICROWAVE
Near Conneaut, OH 44030
Jeff M
Job Details: 07/19/2017
The fan has what sounds to be a pulsing noise very faint very slow. The unit is working fine the fan as pushing air just fine. Unit op tested good ; Job Cmpltd,
We serviced a
WTW6700TW1 WHIRLPOOL
Model WASHER
Near North Royalton, OH 44133
Chad P.
Job Details: 07/19/2017
Installed pump and suspension. Op test ok. ; Job Cmpltd,
We serviced a
WRT311FZDW00 WHIRLPOOL
Model REFRIGERATOR
Near Mentor, OH 44060
Corina B
Job Details: 07/19/2017
Replaced the evap fan kit. Found the evap fan not turning freely, unless you touched the blade. Replaced the fan from t/s. Optest ok; used 1 12002744 (EVAP MOTOR) from stock, Job Cmpltd
We serviced a
MDB4949SDZ MAYTAG
Model DISHWASHER
Near Brooklyn, OH 44144
Chris H.
Job Details: 07/19/2017
Installed new panel, op test good; Job Cmpltd
We serviced a
JDB9000CWS2 JENNAIRE
Model DISHWASHER
Near Cleveland, OH 44139
Jeff M
Job Details: 07/19/2017
Installed new part unit op tested good ; Job Cmpltd
We serviced a
WTW4900BW0 WHIRLPOOL
Model WASHER
Near South Euclid, OH 44121
Dan H
Job Details: 07/19/2017
Customer complaint that unit was shaking while washing blankets and now will not advance to wash cycle, ran diagnostics, no error codes found, suspension is good, started normal wash cycle, unit filled and advanced to wash cycle, unit is operating as designed, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent ; Job Cmpltd
We serviced a
KDFE104DBL3 KITCHENAID
Model DISHWASHER
Near Solon, OH 44139
Jeff M
Job Details: 07/19/2017
Installed new part unit op tested good ; Job Cmpltd
We serviced a
JFC2290VPY5 JENNAIRE
Model REFRIGERATOR
Near Beachwood, OH 44122
Jeff M
Job Details: 07/19/2017
Installed new part unit op tested good ; Job Cmpltd,
We serviced a
WRF535SMBM WHIRLPOOL
Model REFRIGERATOR
Near University Heights, OH 44118
Jeff M
Job Details: 07/19/2017
Installed new part unit op tested good ; Job Cmpltd
We serviced a
NTW4605EW0 AMANA
Model WASHER
Near Mayfield Heights, OH 44124
Jeff M
Job Details: 07/19/2017
The unit was not washing. I found the drain hose on the floor. Ajusted the hose unit op tested good ; Job Cmpltd
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Bedford Heights, OH 44146
Gail V.
Job Details: 07/19/2017
Complaint that the unint will not shut down on a timed dry. Customer states they set it for 70min and the unit will reach 60mins and not go any further. Tested unit on a timed dry and checked the timer motor. Found timer motor running at 70mins and continued to watch. Cust has a foil accordion style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semiĀ­rigid metal hose to prevent fire hazard. Watched timer knob for over 10mins and found not to move. Pulled timer and the timer motor to find red hot and the timer gear seized. Unit needs timer. Customer also needs to have a electrician out to repair outlet (see pic); ordrng 1 WPW10185992 (timer), schdld next appmnt for 7/25 TUE !,
We serviced a
MEDC215EW1 MAYTAG
Model DRYER
Near North Ridgeville, OH 44035
Chad P.
Job Details: 07/19/2017
Visually inspected inside vent and blower housing, no large debris found, no indicators of fire inside unit, no damage to connections or terminals, visually inspected motor, no sign of fire damage, no damage to connections on motor. Checked for resistance at hi limit, thermal cutoff, and cycling thermostat, all good, checked resistance of element, good. Ran unit, no burning or smoke, op test ok, cust has flex vents, advising to use semi rigid asap
We serviced a
NTW4516FW1 AMANA
Model WASHER
Near Lorain, OH 44052
Paul H.
Job Details: 07/19/2017
Unit was siphoning from improper drain installation, explained to customer, tested, op test ok.; Job Cmpltd,
We serviced a
MFI2570FEZ02 MAYTAG
Model REFRIGERATOR
Near Brooklyn, OH 44144
Chad P.
Job Details: 07/19/2017
Found water temps lower but still not to where cust would like. Control cover no longer hot. Called t.l. On hold for to long. Advised cust he will contact tomorrow and report back to them
We serviced a
WFG520S0FS0 WHIRLPOOL
Model RANGE
Near MENTOR ON THE, OH 44060
Corina B
Job Details: 07/19/2017
CC that the lb burner is not working. Checked the connections, wires are connected. Found when the lb burner is turned on it does not spark. When another burner is turned on, all burners spark. Will need a harness switches. Called BB to order parts. ; ordrng 1 W10812380 (HARNESS SWITCHES), schdld next appmnt for 7/25 TUE
We serviced a
CTB1521ARW HOTPOINT
Model REFRIGERATOR
Near Lakewood, OH 44107
Chris H.
Job Details: 07/19/2017
Customer complaint that unit is freezing items in the ff section, frz temp at 1 ff temp at 35 set on warmest setting, removed evap cover frost pattern is good, evap fan is running, unit needs a new thermostat, spoke with gs ordering part; ordrng 1 61005789 (control,temperature), schdld next appmnt for 7/25 TUE
We serviced a
41740412701 KENMORE
Model WASHER
Near North Madison, OH 44057
Corina B
Job Details: 07/19/2017
CC that the knob will not cycle and it hums. Started a perm press, normal heavy,normal, and short cycle. Each time it started to fill and started to wash. Checked the hot and cold water both working. Could not duplicate the problem. ; Job Cmpltd
We serviced a
LFHT2131QP0 FRIGIDAIRE
Model REFRIGERATOR
Near Cleveland Heights, OH 44118
Dan H
Job Details: 07/19/2017
Installed new shelves and handles, op test good ; Job Cmpltd
We serviced a
WRX735SDBM03 WHIRLPOOL
Model REFRIGERATOR
Near Cleveland Heights, OH 44121
Dan H
Job Details: 07/19/2017
Customer complaint that replace filter light did not go off after filter replcement, showed customer reset filter option on user interface, unit is operating as designed ; Job Cmpltd
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW00
Near Cleveland, OH 44104
Robert A.
Job Details: 07/19/2017
Found temps good, frost build up in frz, per pointer W10916291Needs service kit; ordrng 1 W10916494 (SERVICE KIT), schdld next appmnt for 7/25
We serviced a
JENN-AIR HOOD DOWN DRAFT
Model JXD7036YS0
Near Solon, OH 44139
Tim G.
Job Details: 07/19/2017
, Removed cooktop and installed switch and control, op test good. Reinstalled cooktop and tested again, op test good.; used 1 SHIPPING (SHIPPING AND HANDLING) from stock, Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWC415EW2
Near Aurora, OH 44202
Tim G.
Job Details: 07/19/2017
Installed inlet valve, op test good. ; Job Cmpltd,
We serviced a
SF303PEPQ1 WHIRLPOOL
Model RANGE
Near Painesville Township, OH 44077
Corina B
Job Details: 07/19/2017
CC that the cooktop is not lighting. Turned cooktop on, spark on every ignitor would light after 10-15 sec. will need the gas valves. Called BB to order parts.; ordrng 2 6610243 (venturi,ft)s and 2 6610244 (venturi,rr)s, schdld next appmnt for 7/25 TUE
We serviced a
PSS26LSRESS GE
Model REFRIGERATOR
Near Mentor-on-the-Lake, OH 44060
Corina B
Job Details: 07/19/2017
Replaced the parts listed. Optest ok. ; Job Cmpltd
We serviced a
KFIV29PCMS02 KITCHENAID
Model REFRIGERATOR
Near Highland Heights, OH 44143
Chris H.
Job Details: 07/19/2017
Installed ff evap fan, steamed out ice build up, op test good ; Job Cmpltd
We serviced a
ED20PKXSW00 WHIRLPOOL
Model REFRIGERATOR
Near South Euclid, OH 44121
Chris H.
Job Details: 07/19/2017
Customer complaint that unit is not cooling, unit is 30 years old and runs on r12, found compressor not running, actually found ancient start device from truck surplus, replaced, compressor started unit began to cool, op test good; Job Cmpltd
We serviced a
PLHS67EESB0 FRIGIDAIRE
Model REFRIGERATOR
Near Willoughby Hills, OH 44094
Chris H.
Job Details: 07/19/2017
Customer complaint that unit is still not cooling, found condenser fan motor not running, unit needs a new condenser fan motor, spoke with gs ordering part ; ordrng 1 5303918774 (62.74), schdld next appmnt for 7/25 TUE
We serviced a
KDTE254ESS1 KITCHENAID
Model DISHWASHER
Near Lakewood, OH 44107
Chris H.
Job Details: 07/19/2017
Customer complaint that unit smells and that the racks roll out, leveled unit, found drain tube into garbage disposal lower then the disposal causing water to back into unit creating the smell, unit completed service cycle, unit needs a new upper rack manifold and feed tube as upper rack is not engaging as it should, spoke with gs ordering part ; ordrng 1 WPW10340542 (manifold) and 1 WPW10340745 (tube-feed), schdld next appmnt for 7/24 MON
We serviced a
WRX988SIBM01 WHIRLPOOL
Model REFRIGERATOR
Near WILOUGHBY HLS, OH 44092
Dan H
Job Details: 07/19/2017
Customer complaint that unit is not cooling, fresh food section temperature at 56 degrees, freezer section temperature at 36 degrees, heard loud noise coming from freezer section evaporator fan, found freezer section evaporator frozen solid, unable to turn on defrost heater in service test mode, user interface says bimetal is open, bimetal is closed, found no power coming to bimetal, found no power being sent from control to defrost system, unplugged unit for a few minutes, plugged unit back in, control is still not sending power, unit needs new control, customer has plastic water line connected to refrigerator, advised customer that this is a potential flood hazard and they should replace it with a copper water line ; ordrng 1 W10807590 (CNTRL 265.64), schdld next appmnt for 7/26 WED
We serviced a
WFW72HEDW0 WHIRLPOOL
Model WASHER
Near Painesville Township, OH 44077
Dan H
Job Details: 07/19/2017
Customer complaint of f9e1 error code, found a chain trough filter basket and in drain pump, removed, unit drained, op test good, also noticed customer has foil style vent tube connected to dryer, advised customer that this is a potential fire hazard and they should replace it with a rigid metal or solid metal vent tube ; Job Cmpltd
We serviced a
KFIS20XVWH4 WHIRLPOOL
Model REFRIGERATOR
Near MENTOR ON THE, OH 44060
Dan H
Job Details: 07/19/2017
Customer complaint that unit is leaking, found ice buildup common with evaporator drain tube clog, unit has duck bill style drain tube, unit needs new ptrap style drain tube and ice cleared, cleared ice, installed new drain tube, op test good, part is covered per Special Project S38253.; used 1 W10619951 (TUBE-DRAIN) from stock, Job Cmpltd
We serviced a
DG212 MAYTAG
Model DRYER
Near Ashtabula, OH 44004
Jeff M
Job Details: 07/18/2017
The ignitor was open cust had the part. Installed new part unit op tested good
We serviced a
WTW7000DW1 WHIRLPOOL
Model WASHER
Near Middleburg Heights, OH 44130
Chad P.
Job Details: 07/18/2017
Found disp syhpen top not staying in place. Lid is deformed.
We serviced a
KITCHENAID RANGE
Model KEBC107KSS03
Near Burton, OH 44021
Robert A.
Job Details: 07/18/2017
Found outer door glass broken, requoted; ordrng 1 W10401225 (OUTER DOOR GLASS186.56), used 1 SHIPPING (SHIPPING AND HANDLING) from stock, , schdld next appmnt for 7/24 MON !,
We serviced a
MAYTAG WASHER
Model MVWB835DW1
Near Avon Lake, OH 44012
Brian B
Job Details: 07/18/2017
CC of loud grinding noise. Ran a drain and spin. Gearcase bearings have failed . Checked lower components for water damage. None found. Will need new gearcase. Office to order part. Please ship part to 739 west martin st, amherst, 44001. Cust needs later appt if poss due to work schedule.; ordrng 1 W10811956 (GEARCASE), schdld next appmnt for 7/24 MON 3-5 [**],
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Lorain, OH 44055
Brian B
Job Details: 07/18/2017
No water into machine. Found arm for float out of position. Reassembled float. Ran diag test cycle. Optest ok. Customer did not receive counter brackets. Office to order. Customer can install. No return visit.; ordrng 2 WP8269145 (COUNTER BRKT)s,
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Sheffield Lake, OH 44054
Brian B
Job Details: 07/18/2017
No response from control panel. Checked voltage at control. 20v. Found neutral wire in junctiob box was loose. Installed new wire nut. Ran test cycle. Optest ok.; Job Cmpltd,
We serviced a
MAYTAG OTR MICROWAVE
Model MMV4205DB1
Near Claridon Township, OH 44024
Robert A.
Job Details: 07/18/2017
Installed door switches, op test ok; Job Cmpltd,
We serviced a
MAYTAG DISHWASHER
Model MDBH979AWW3
Near Aurora, OH 44202
Robert A.
Job Details: 07/18/2017
Found wiring burnt at molex plug in c/b, needs c/b, harness, ui, fuse Called safety team. Nichole. Said not cost effective to repair Wp to call custW10258275 fuseW10811156 panelWPW10298356 c/bWPW10413098 harness; Job Cmpltd,
We serviced a
MAYTAG MW-HOOD COMBO
Model MMV4205AAQ
Near Bainbridge, OH 44023
Robert A.
Job Details: 07/18/2017
, Installed mag, diode, tt motor, coupler, tested unit, op test ok; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFT2776FEZ00
Near Atwater, OH 44201
Tim G.
Job Details: 07/18/2017
Spoke to customer over phone ordering part (dispenser door). Customer out of town next week spoke to LS forcing for thursday. Needs last appointment.; ordrng 1 WPW10577864 (door-ice), schdld next appmnt for 7/20 THU 2-5,
We serviced a
MAYTAG REFRIGERATOR
Model MBF1958FEW00
Near Brimfield, OH 44240
Tim G.
Job Details: 07/18/2017
Installed new damper control, op teat good. ; Job Cmpltd,
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Maple Heights, OH 44137
Tim G.
Job Details: 07/18/2017
Complaint that the unit was not dispensing the detergent. Checked unit and had customer show tech how they were setting the unit. Customer started the unit by just pressing start and not changing the cycle knob (set for drain and spin). Tech instructed custlmer on use and care. Unit at good op. ; Job Cmpltd,
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2568AEQ
Near Walton Hills, OH 44146
Tim G.
Job Details: 07/18/2017
Complaint that the unit is very loud when dispensing water. Checked and found the vlave chattering/ vibrating very loud with the filter installed. Pulled filter and installed bypass and found no sound but very high pressure out of door. Went to outside faucet with the cold water runnig in the kitchen and found 70psi (way too high). Customer stated that they were without water for a day or two due to a water main break. Advised AB of situation who stated to advised customer that we can not return for the same issue again. Customer leaving bypass in. ; Job Cmpltd,
We serviced a
KSRX22FNBL WHIRLPOOL
Model REFRIGERATOR
Near Mentor, OH 44060
Jeff M
Job Details: 07/18/2017
I found the waterline that fills the icemaker is cracked and is leaking water out of the back of the fridge needs a new fill line customer will buy new ; ordrng 1 WP2256096 (FILL LINE)
We serviced a
RED4440VQ1 ROPER
Model DRYER
Near Mentor-on-the-Lake, OH 44060
Jeff M
Job Details: 07/18/2017
The unit had a broken door switch
We serviced a
KDTE204DSS0 KITCHENAID
Model DISHWASHER
Near Avon Lake, OH 44012
Paul H.
Job Details: 07/18/2017
Replaced OWI, ran test, calibrated unit, op test ok; Job Cmpltd
We serviced a
WFW92HEFW0 WASHER
Model WHIRLPOOL
Near Avon Lake, OH 44012
Paul H.
Job Details: 07/18/2017
Replaced smart dispenser, tested, op test ok; Job Cmpltd,
We serviced a
KRFC704FBS00 WHIRLPOOL
Model REFRIGERATOR
Near Sheffield Lake, OH 44054
Paul H.
Job Details: 07/18/2017
Replaced IM door gasket and secured new filter housing; Job Cmpltd,
We serviced a
WRS586FIEE00 WHIRLPOOL
Model REFRIGERATOR
Near Lorain, OH 44055
Paul H.
Job Details: 07/18/2017
Replaced FC door, adjusted level, replaced toe grille and rollers in crisper drawer; Job Cmpltd,
We serviced a
MFT2976AEM00 MAYTAG
Model REFRIGERATOR
Near Sheffield, OH 44054
Paul H.
Job Details: 07/18/2017
Replaced control and UI, thermistors and harness, installed new IM adapter, good seal, unit up and running, thermistor should correct RC defrost issue, op test ok; Job Cmpltd
We serviced a
WRT311FZDW00 WHIRLPOOL
Model REFRIGERATOR
Near Fairview Park, OH 44126
Chris H.
Job Details: 07/18/2017
Customer complaint that unit is not freezing correctly, states ice cream is too soft, frz temp at 3 ff temp at 40, removed evap cover, frost patterns ok, moved bi metal closer to evap, siliconed gaps in liner, op test good; Job Cmpltd
We serviced a
WFW9151YW00 WHIRLPOOL
Model WASHER
Near University Heights, OH 44118
Dan H
Job Details: 07/18/2017
Customer complaint that unit stops mid cycle and flashes error code, unit stopped and flashing f9e2(pump drive system error) error code when tech arrived, found loose connection to drain pump at control, reset connection, unit drained and continued cycle, op test good ; Job Cmpltd
We serviced a
MVWB835DW1 MAYTAG
Model WASHER
Near Middleburg Heights, OH 44130
Chad P.
Job Details: 07/18/2017
Found unit stored lf error code. Both water supplies check good. Hot and cold are correct. Cleared fault. Ran calibration and service test mode. No faults. Advised to run as normal. Advised on operations and settings. Op test ok. ; Job Cmpltd,
We serviced a
WMH53520CS2 WHIRLPOOL
Model MICROWAVE
Near Strongsville, OH 44136
Chad P.
Job Details: 07/18/2017
Found unit only giving out 60vac from control to high side. Ran diagnostics. Control will not operate diagnostics. Jummped trans. Unit still not heating. Found mag open. Needs control and mag replaced. ; ordrng 1 W10818686 (MAG) and 1 WPW10678766 (CONTROL), used 1 W10450407 (HARNS-WIRE W MICRO DOOR CAMS)