We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Euclid, OH 44132
Jason N
Job Details:
01/03/2023
Cc unit dispenser broke Found dispenser detergent door missing. Replaced dispenser drawer using customer supplied pre Id part. Op test good.
We serviced a
SAMSUNG DRYER
Model DV365GTBGWR/A3
Near Lakewood, OH 44107
Angel
Job Details:
01/03/2023
Cc that when shes using the dryer with the sensor mode it does not function only in timed dry and the lint screen will not sit all the way in the slot. Ohmed out the moisture sensors and they were open took apart unit and found one of the sensors disconnected plugged back in ohmed it out and it was reading now and for the lint screen I had the customer clean it because it was clogged up with softener and I cleaned out the lint from inside the dryer lint duct because it was clogged up causing the lint screen not to set in the slot correctly. Also recommended to change out the vent because there using the foil vent and to make sure its cleaned out because that could be why the dryer is clogging up with lint opt test ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Brecksville, OH 44141
Gabriel P
Job Details:
01/03/2023
Found error with ui replace unit start working as design
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB7
Near Parma, OH 44134
Gabriel P
Job Details:
01/03/2023
Ran diagnostic found error code f4e3 pump failure delete them ran auto test unit start to work as design advise customer to paid for svc if continue to have issue she will need a pump
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Cleveland, OH 44120
Marie V
Job Details:
01/03/2023
"Cc that the unit does not wants to pass wash, and they have to play around with knob to get it to work. It happens on spin and rinse as well. Ran diag, no error codes. Ran manual agitation and spin , found out unit looses voltage when running the motor. Verify motor winding m are in range both are 4.5ohms. Verify with another outlet, it worked good. Unit is working properly. Will need electrician to verify outlet. Op test ok"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Cleveland, OH 44104
Joe O
Job Details:
01/03/2023
Installed temp switch. Tested. Op test ok
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Euclid, OH 44132
Jason N
Job Details:
01/03/2023
"Cc unit oven not working. Customer is not sure shes operating correctly. Ran bake test to 350 degrees, unit sparked and ignited flame. Oven has never been used on this unit, let bake cycle burn off manufacturing oils inside. Let bake several times to ensure proper operation. Unit is working as designed, showed customer how to run a bake cycle."
We serviced a
MAYTAG WASHER
Model mvwb766fw1
Near Mentor, OH 44060
Dan H
Job Details:
01/03/2023
"Customer complaint that unit is not making sound and water is entering slowly, valves open properly, no audio from user interface , unit needs new user interface ; ordrng 1 W11135391 (Ui)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Streetsboro, OH 44241
Brian M
Job Details:
01/03/2023
Installed tub and suspension Ran auto test and calibration OP Test Ok
We serviced a
JENN-AIR MICROWAVE
Model JMW3430WP02
Near Bay Village, OH 44140
Angel
Job Details:
01/03/2023
Cc that unit started acting up and when you would use the microwave it would not show the time. So I pulled the unit out a bit to get the console off and checked all wiring and found that the units booklet for the wiring diagram was on top of the wires so I removed it and checked all wiring again and turned unit back on and it started working as should. Explained to keep an eye on it and if it happens again we will need to reorder the console.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Westlake, OH 44145
Gabriel P
Job Details:
01/03/2023
Replace heater opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFW00
Near Aurora, OH 44202
Brian M
Job Details:
01/03/2023
Cc no cool found high side filter drier to be pinched off Caused by pushing filter into place Recovered refrigerant Replaced filter and put in better position Ran vac recharged Frost pattern normal Advised to watch
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Cleveland, OH 44128
Marie V
Job Details:
01/03/2023
"Cc that the unit does not drains the water at the end if the cycle. Also that she has warranty, unit is not even 3 months old. Cust is calling store. Cust said that whirlpool sent us, but explain cpthat they show no warranty on this appliance. They will call back at them"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Gates Mills, OH 44040
Joe O
Job Details:
01/03/2023
"New door did not come with front ui or trim. Customer does not have inner door ui. Needs front ui, and trim. New door in good shape no dents or scratches. Advised customer to keep in safe placeSpoke with bj, he stated do not re order inner ui without customer paying core. Customer to find uiOffice to reschedule; ordrng 1 W11222983 (trim) and 1 W11574766 (Ui)"
We serviced a
KITCHENAID WALL OVEN
Model KBMC140HSS04
Near Painesville, OH 44077
Dan H
Job Details:
01/03/2023
"Both springs are for left side, reordering right side spring; ordrng 1 WP4452396 (Spring)"
We serviced a
WHIRLPOOL DRYER
Model WGD5620HW0
Near Bedford, OH 44146
Brian M
Job Details:
01/03/2023
"Cc unit gives f3e1 error Ran diagnostics ui not responding giving error f3e1 and just glitching outRan test and diagnostics test 4a unit passes but still giving error Would recommend a ui and control Thermistor is in range ; ordrng 1 W11331277 (Control) and 1 W11378949 (Ui), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Bay Village, OH 44140
Angel
Job Details:
01/03/2023
Replaced harness and drain pump tested unit opt test ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ1
Near Cleveland, OH 44110
Corina B
Job Details:
01/03/2023
"CC that the unit does not agitate. Confirmed. Checked the shifter, arm is broken. Will need a new shifter. Replaced the shifter from t/s. Ran a calibration. Started a rinse and spin. Opt test ok. Advised cust to fill with a half a basket for a full load. ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Westlake, OH 44145
Gabriel P
Job Details:
01/03/2023
"Same error code as last time f6e2 need control and console customer will not fix ; ordrng 1 W11400681 (Control) and 1 W11112656 (Console), used 1 SHIPPING (shipping and handling), from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Parma Heights, OH 44130
Marie V
Job Details:
01/03/2023
"Cc unit is not cooling, Ice maker not working, took temps freezer is at 60* and fresh food section at 45*. Removed cover from freezer evaporator, no frost , ran step 4. Compressor sounds funny. Drawing 2.44 amps. Unit needs drier to find leak and new compressor. ; ordrng 1 WPW10143759 (Drier) and 1 W10832994 (Compressor)"
We serviced a
WHIRLPOOL WASHER
Model MVWB766FW1
Near Chardon, OH 44024
Joe O
Job Details:
01/03/2023
Installed lid. Tested. Op test ok
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Avon Lake, OH 44012
Angel
Job Details:
01/03/2023
Cc that unit is leaking the bleach when using the dispenser and that it goes off balance a lot. Took top off and found tub ring is cracked will need to be ordered and the suspension is good there not the cause of the off balance. Started asking customer questions about loads and customer would put 2 towels with hand towels or 1 jean with under wears which will definitely cause washer to go off balance so I explained to her how to load washer and also tested it with some wet towels so she can see and washer never went off balance opt test ok. ; ordrng 1 W10849477 (Tub ring)
We serviced a
GE DISHWASHER
Model CDT875P4N3W2
Near University Heights, OH 44118
Corina B
Job Details:
01/03/2023
"CC that the unit is leaking after the freezing weather, even when the unit is not running. Confirmed. Found the valve with a hairline crack. Will need a new valve. Customer is going to install part.; ordrng 1 WD15X26078 (Valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KTRS21KDAL02
Near Mayfield Heights, OH 44124
Corina B
Job Details:
01/03/2023
"CC that the unit is not freezing in the freezer. Confirmed Fz 30 ff 60. The thermostat for the freezer is at the coldest setting. Checked the evaporator, partial frost pattern on the evaporator. Let unit sit no change in the frost pattern. Will need a new evaporator. Part is nla."
We serviced a
ADMIRAL DRYER
Model AGD4475TQ1
Near Madison, OH 44057
Dan H
Job Details:
01/03/2023
"Customer complaint that unit is not starting, confirmed, found door switch broken, installed new door switch, op test good ; used 1 WPW10237959 (Door switch) from stock"
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Berea, OH 44017
Marie V
Job Details:
01/03/2023
"Took POP.Cc unit leaking, no drying dishes and did not drain last time. Ran diag, no error codes. While running diag, no leaks. Also unit finished and took temps 165* inside. Pass temperature is good. Advice cust to use rinse aid to help drying dishes also. Could not find a leak. Removed door while unit was running and it never leaked. Also leveled unit to help drive water towards the back and not the front. Op test ok"
We serviced a
MAYTAG DRYER
Model MGDC300XW1
Near Chardon, OH 44024
Joe O
Job Details:
01/03/2023
"Cc: not heatingFound thermal cut off open. Reset thermal cut off. Found unit cycling heat, has good air flow. Advised customer to check venting. Op test ok"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Mentor, OH 44060
Jason N
Job Details:
01/03/2023
"Cc unit does not spinRan diagnostics, no codes stored. Ran manual spin test, unit spinning properly. Ran auto test cycle, all functions passed. No issues found with unit. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Elyria, OH 44035
Gabriel P
Job Details:
01/03/2023
Whirlpool cover one of the door bins customer wants to know if we could order her another one cause she said is another one is crack but Replace door opt test ok no need to come back for bin replacement she will do it ; ordrng 1 WPW10710203 (Bin)
We serviced a
GE REFRIGERATOR
Model ZFSB23DNDSS
Near Chagrin Falls, OH 44023
Brian M
Job Details:
01/03/2023
Cc no water or ice Found bin full of ice Found water line at valve to broken Line is brittle due to heat . Tried to connect fresh line to it but there is not enough coming out of the cabinet to make connections and there is no replacement of that water line
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Lorain, OH 44053
Angel
Job Details:
01/03/2023
Cc that unit is not heating. Tested unit and it would not heat so I checked power and it was good but no heat so I took apart unit and found that the thermal fix had one of the wires unplugged so I reconnected it and tested unit and it started heating as should also recommended customer to change the foil vent for a semi rigid or rigid vent to prevent a fire hazard opt test ok.
We serviced a
KITCHENAID DISHWASHER
Model KUDI24SEAL1
Near Mayfield Heights, OH 44124
Corina B
Job Details:
01/03/2023
"CC that the unit is leaking. Confirmed. Started a cycle. When running the water came up over the bottom of the tub. Will need a stiffener. Part is nla. ; ordrng 1 9742964 (Stiffener), O-SMS tckt"
We serviced a
WHIRLPOOL OTR MICROWAVE
Model WMH31017HB07
Near Mentor, OH 44060
Corina B
Job Details:
12/30/2022
CC that the light is not working. Confirmed. Replaced the lamp and bulb. Opt test ng. Checked the power at the lamp 0 volts. Will need a new control. Office to reschedule appointment ; ordrng 1 W11552018 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near North Ridgeville, OH 44039
Marie V
Job Details:
12/30/2022
"Cc that unit had a burning smell, cant tell when it stared but it was spinning when noticed. Ran diag, no error codes. Removed top panel, verify wires all good, tilted unit, nothing scratching or burned or disconnected. Took pics underneath unit. Ran unit. Could not duplicate issue. Also asked cust if heard any noises, they said no, just the burning smell. Called BJ. Advice me to replace belt. Replaced belt from TS. Also cust added clothes on unit. Ran rinse and spin , no burning smell. Op test ok; used 1 W11239857 (BELT) from stock"
We serviced a
ELECTROLUX DRYER
Model EWMGD70JIW2
Near Willowick, OH 44095
Corina B
Job Details:
12/30/2022
"CC that the u it is not heating. Confirmed. Checked outside vent, no airflow. Removed the vent from dryer no airflow. Removed the dryer lint screen, blocked with fabric softener. Started a cycle good airflow. Cust is trying to clean the vent screen. Will need a new vent. ; ordrng 1 134793600 (Lint screen), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Euclid, OH 44123
Jason N
Job Details:
12/30/2022
"Cc unit doesnt stop running and is beepingFound unit in overflow mode, display f8e4. Emptied water from drip tray under unit. Started normal cycle and observed. No leaks found. Could not duplicate overflow/leak issue at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW4616FW0
Near Euclid, OH 44123
Jason N
Job Details:
12/30/2022
"Cc unit did not drain outCustomer stated the unit did not drain last time they used it. Found no water in unit. Ran diagnosis, found code f8e1 for low/no fill. Cleared code. Ran auto test cycle, all functions passed. Started normal cycle, canceled. Ran drain and spin cycle. All functions passed for both cycles, could not duplicate a no drain issue at this time."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHW0
Near Burton, OH 44021
Brian M
Job Details:
12/30/2022
"Installed sump assembly and found to have another leak coming from drain hose Needs hose Customer said he can attach it. Customer asked for unit to be left pulled out so he can clean. Behind it, ; ordrng 1 8269144A (drain hose)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Chagrin Falls, OH 44023
Brian M
Job Details:
12/30/2022
Cc unit wont run Found motor just humming Needs motor ; ordrng 1 279827 (motor!dryer)
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near North Royalton, OH 44133
Manny
Job Details:
12/30/2022
"Cc that unit seals are coming off verified and door and basket seals are damaged, only door seal was sent, ordering drum seal.; ordrng 1 W10612022 (rear drum seal)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Garrettsville, OH 44231
Brian M
Job Details:
12/30/2022
Cc of noise from icemaker harvest cycle Found valve buzzing Also black sediment in filter head Needs filter head also would like connectors for back flow ; ordrng 1 W11346622 (Filter head) and 1 W11548535 (Valve) and 2 8201815 (connector)s
We serviced a
WHIRLPOOL DRYER
Model MEDC215EW1
Near Oberlin, OH 44074
Gabriel P
Job Details:
12/30/2022
Replace dryer kit from t/s opt test ok ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
GE DISHWASHER
Model GDT645SFN3DS
Near Ashtabula, OH 44004
Dan H
Job Details:
12/30/2022
"Customer complaint that control panel is falling apart, confirmed, unit needs new user interface ; ordrng 1 WD21X25363 (Ui)"
We serviced a
WHIRLPOOL DISHWASHER
Model SXU3001
Near Cleveland, OH 44143
Jason N
Job Details:
12/30/2022
"Cc unit not draining Customer stated unit always has standing water inside and dishes are not getting clean. Advanced timer to drain sections, found drain impeller is not pumping water out of unit. Unit will need drain/impeller kit. Part (718715) is discontinued, no repair can be made. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM05
Near Sheffield, OH 44054
Marie V
Job Details:
12/30/2022
"Cc unit not cooling. Confirmed. Check pressure, low side on 26 vacc, high side 50psi. Evaporator no frost. Removed refrigerant and use nitrogen, found clogged cap tube. Corrected issue. Feet unit into. 29inch vacc, no changes on gages after 15 min. Filled up with r600a 44oz. Full frost pattern. Advice cust to allow unit 24 hours before restocking. Op test ok"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Lakewood, OH 44107
Corina B
Job Details:
12/30/2022
"CC that the front left burner is not lighting. Turned burner on several times, lights every time within 2 clicks. Working as designed. The burner cap is peeling on the right burner. Advised cust cap may not be covered under warranty due to as cosmetic. Opt test ok ; ordrng 1 W11436988 (Cap)"
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Cleveland, OH 44111
Corina B
Job Details:
12/30/2022
"CC that there is not power. Confirmed. Checked the terminal block 0 volts. Checked the breaker box, not label all breakers are on. Will need an electrician."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFXS25RYMS2
Near Cleveland Heights, OH 44106
Jason N
Job Details:
12/30/2022
"Cc unit need inlet valve replaced due to failureCustomer stated the inlet valve broke and was leaking water everywhere. Could not install pre id part, wrong valve was ordered. Ordering correct valve. Rescheduled customer ; ordrng 1 WPW10498990 (Inlet valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Streetsboro, OH 44241
Brian M
Job Details:
12/30/2022
Cc of leak Verified leak but couldnt determine the causes Called whirlpool no solution found at this time Techline sending for engineer review
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near Aurora, OH 44202
Brian M
Job Details:
12/30/2022
Installed icemaker and fascia and heater Cycled unit Advised to watch
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW00
Near Parma, OH 44129
Manny
Job Details:
12/30/2022
"Replaced bellow ran Auto test, no leaks opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Cleveland, OH 44144
David R
Job Details:
12/30/2022
"Replaced comp and filter drier. After putting in 134a. Pushed lines back and cap tube line broke at cabinet. Tried to fish out line but wouldnt come. Non repairable, called techline to send pics. Deemed non repairable. ; O-emld tckt"
We serviced a
MAYTAG DRYER
Model MEDC300BW0
Near Cleveland, OH 44109
Manny
Job Details:
12/30/2022
"Replaced rollers and pulley, opt test ok; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
KITCHENAID OTR MICROWAVE
Model KMHS120ESS4
Near Cleveland Heights, OH 44118
David R
Job Details:
12/30/2022
Cc unit not starting. Found shorted switches. Replaced with new switch kit. Good. Tested. Good. Op Test Ok. ; used 1 W11244490 (INTERLOCK SW KIT) from stock
We serviced a
WHIRLPOOL WALL OVEN
Model WOD51EC0HS01
Near North Ridgeville, OH 44039
Marie V
Job Details:
12/30/2022
"Cc of top oven turning on by itself and bottom does not shuts off unless shuts off breaker. Tested ovens, pass, no issues today, also no error codes. Unit is connected to WiFi. Asked cust if connected on the phone as well. No updates showing to do to unit. Unit will need new boards. Cust tuned on both oven at the same time to try to duplicate issue, unit worked good, both to 350*, turned top off and tested bottom, Unit turned off. Oven temperature was going down when it was shut off. At this point unit is not failing also cooling fans are working properly . Will need board if issue persists. Called safety with findings, spoke to Bianca,. ; ordrng 1 W11297709 (Console) and 1 W11261167 (Control) and 1 W11261169 (Control), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Broadview Heights, OH 44147
David R
Job Details:
12/30/2022
"Cc code popping up when unit is running. Ran diagnostics. 7/1 tachometer missing or wrong signal, 7/6 motor circuit open, 0/7 load detected while running. Ran diagnostics test, unit will not agitate or spin, then error F7E1 pops up and loud buzzing. Followed SP W11632927, possible Cap, motor, harness connection. Found short in wires, causing other components to short as well, ordering control, cap, harness and motor. ***Clean out coins from under washplate. ; ordrng 1 W11556727 (Control) and 1 W11591637 (Harness) and 1 W11026785 (Motor) and 2 W11395618 (Cap)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Cleveland, OH 44124
Jason N
Job Details:
12/30/2022
Cc unit interior lights not working Found upper ff section lights and freezer light out. Identified failed module as ff upper rear. Replaced using customer supplied pre Id part. Illumination restored to unit. Op test good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADB0
Near Oakwood Village, OH 44146
Brian M
Job Details:
12/30/2022
"Installed sump, drain tube and drain pump OP Test Ok"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Brecksville, OH 44141
Corina B
Job Details:
12/30/2022
CC that there is a noise when it stops. Confirmed. Replaced the dryer repair kit. Blower wheel is good. When stopping the noise is still there. Will need a motor. Office to reschedule appointment ; ordrng 1 W11549461 (Motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHW05
Near Lyndhurst, OH 44124
Jason N
Job Details:
12/30/2022
"Cc unit gasket came off Ran m/s for entitlement, under 1 yr. Found RH door gasket is torn, needs replaced. ; ordrng 1 W10830189 (Gasket)"
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Maple Heights, OH 44137
Corina B
Job Details:
12/30/2022
CC that the food in the ff is freezing. Checked the evaporator partial frost pattern on the evaporator. Checked pressure 20 vacuum 60 psi did equalized 10 psi. Used nitrogen 140 psi checked with soap water. No leaks. Called t/l Bruce unit is in review for next step.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Bedford, OH 44146
Brian M
Job Details:
12/30/2022
Cc unit not starting Found control and ui getting power ui lights up but no selections allowed Needs ui and encoder ; ordrng 1 W11481116 (Control) and 1 W11481108 (Control)
We serviced a
KITCHENAID RANGE
Model KFGG500EBS3
Near Olmsted Falls, OH 44138
David R
Job Details:
12/30/2022
"Replaced main control and temp sensor, ran unit at 350* had a probe in to test unit. Checking and unit bake at 350* reads about 349-352* unit will not spark flame back up. Takes about 5 mins to start back up. Weak ignitor, order dsi board, ignitor and valve if needed. ; ordrng 1 W11162730 (Spark module) and 1 WPW10324262 (Ignitor) and 1 W10919226 (Valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHV0
Near Columbia Station, OH 44028
David R
Job Details:
12/30/2022
"Cc unit front light will go on and off, not going through cycle. Tested power under, found voltage jumping back and forth. Found power cord under sink only half way plugged in. Corrected, good power to unit now. Also found low water pressure to unit. Customer advised to contact plumber to check water shutoff and pressures. Unit is good itself. Op Test Ok"
We serviced a
WHIRLPOOL WASHER
Model WTW8200YW0
Near Independence, OH 44131
Brian M
Job Details:
12/30/2022
Cc unit making noise and spinning out Found bearings to be shot Needs rebuilt ; ordrng 1 W10435302 (bearing) and 1 SHIPPING (shipping and handling)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM6
Near Shaker Heights, OH 44122
Corina B
Job Details:
12/30/2022
"CC that there is a tube that fell off, loud when running and does not dry. Ran diag 10-1 Dispenser Electrical Problem 6-2 fill valve 8-2 drain motor. Ran a calibration the motor to the pump is loud, vibrating. Leaned on the counter and the vibration stopped. The countertop is vibrating against the dishwasher. Working as designed. Opt test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Strongsville, OH 44136
David R
Job Details:
12/30/2022
Cc unit leaked underneath. Found water valve cracked. Customer said this occurred on day when the weather was below zero cold. Couldve been a possibility where something froze and water pressure busted the valve. Order water valve ; schdld next appmnt for 1/6 FRI !
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near North Ridgeville, OH 44039
Marie V
Job Details:
12/30/2022
"Cc that the unit panel and glass gets too hot when using oven. Preheated unit to 400*, took temps 100 to 117 in panel all temp taken where under range . Called whirlpool tech line spoke to Bruce. Unit is working as designed. He said panel can get to the temperature that the oven is and Glas can get up to 150*. Temp in glass is 130*. Unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Cleveland, OH 44111
Manny
Job Details:
12/30/2022
"Cc unit not spinning the clothes dry, customer started a cycle and heard gearcase slipping, tilted back and unit leaking oil from gearcase, let customer know and she will replace the unit instead of repairing."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Lakewood, OH 44107
Manny
Job Details:
12/30/2022
"Replaced reservoir, no more leaks, opt test ok"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Ashtabula, OH 44004
Dan H
Job Details:
12/30/2022
"Customer complaint that unit shuts off when oven light comes on, confirmed, unit needs new light socket; ordrng 1 W11594027 (Socket)"
We serviced a
TAPPAN REFRIGERATOR
Model MRT18GREW0
Near Ashtabula, OH 44004
Dan H
Job Details:
12/30/2022
"Installed new thermostat , op test good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKB0
Near Cleveland Heights, OH 44118
Joe O
Job Details:
12/30/2022
Cc: f8e4 errorCustomer stated on the last couple cold nights they had the error code pop up. Customer stated they was not using the machine prior to it happening. Ran test cycle. Found no leaking. Cusstated they had touched supply line and it was wet when it originally happened. Advised customer to monitor and if it happens again check the supply line. If it is the supply the customer would need a plumber. Unit functioning as designed. Op test ok
We serviced a
KENMORE WASHER
Model 417.7173281
Near Ashtabula, OH 44004
Dan H
Job Details:
12/30/2022
"Customer complaint that lid is not locking, started normal wash cycle, lid locked , unit filled and began washing, , canceled and repeated, lid locked unit filled, unable to duplicate the problem , unit is operating as designed"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Ashtabula, OH 44004
Dan H
Job Details:
12/30/2022
"Customer complaint that unit shakes and rattling noise, shaking is normal, rattling noise is coming from the pedestal, unit is operating as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Painesville, OH 44077
Dan H
Job Details:
12/30/2022
"Customer complaint that unit would not start and light was blinking, started normal wash cycle, lid locked, unit filled and began washing, repeated, lid failed to lock on second attempt, unit needs new lid lock, installed new lid lock, op test good ; used 1 405436W10810403 (LID LATCH) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Mentor, OH 44060
Dan H
Job Details:
12/30/2022
"Installed new led module, op test good"
We serviced a
GE MICROWAVE
Model PSB9120SF1SS
Near Mentor, OH 44060
Dan H
Job Details:
12/30/2022
"Customer complaint that unit is not heating and turntable is not working, found nothing working, reset control, no change, unit needs new control ; ordrng 1 WB27X10858 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW0
Near Mentor, OH 44060
Dan H
Job Details:
12/30/2022
"Customer complaint of loud noise, ran test cycle, started normal wash cycle, unit filled and began washing, canceled, ran drain and spin cycle, no unusual noises heard, unable to duplicate the problem , unit is operating as designed"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Highland Heights, OH 44143
Jason N
Job Details:
12/30/2022
"Cc sometimes the start button sticks Customer stated occasionally the start button sticks sideways?, and she has to press it again to get it to pop out. Checked start button and surround for any debris or obstruction, nothing found. Pressed start button multiple times. Could not get start button to stick sideways or anyways. No issues found with unit, unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Willowick, OH 44095
Jason N
Job Details:
12/30/2022
Cc unit fault code f2e2 displayConfirmed f2e2 for no response from UI. Replaced console UI using customer supplied pre id part. Ran wash test then cancel drain. Op test good.
We serviced a
KENMORE REFRIGERATOR
Model 1067026290
Near Shaker Heights, OH 44122
Brian M
Job Details:
12/30/2022
Cc of noise Could not duplicate issue Advised to watch
We serviced a
KITCHENAID ICE MAKER
Model KUIS18NNTS3
Near Mentor, OH 44060
Corina B
Job Details:
12/30/2022
CC that there is slabs of ice on top of each other. Confirmed. Found the heater is broken. Will need a new heater. Office is to reschedule appointment. ; ordrng 1 WP2313637 (Heater)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9979SKZ0
Near Highland Heights, OH 44143
Brian M
Job Details:
12/30/2022
Installed heater OP Test Ok
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Madison, OH 44057
Dan H
Job Details:
12/30/2022
"Customer complaint that door is not closing, adjusted hinges, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Strongsville, OH 44149
David R
Job Details:
12/30/2022
"Called techline,. Unit just came out of a defrost, could not give good accurate temp. About 5-10 in FZ and 20-25 Icemaker box. Let unit run 15-20 after defrost most. FZ evap frost pattern is good. Ran through diagnostics with techline, all icemaker checks are good, mold is cycling through and water is being called. Found ice maker door optics bad. Showing that bin is full when it is empty. Replaced optics for door. ; ordrng 1 W10898445 (Receiver icemaker) and 1 W10870822 (Emitter icemaker)"
We serviced a
MAYTAG DRYER
Model MGDC215EW2
Near Amherst, OH 44001
Gabriel P
Job Details:
12/30/2022
"Replace dryer kit,opt test ok ; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Cleveland, OH 44104
Joe O
Job Details:
12/30/2022
Cc: Husband stated he is unsure of whats wrong with the machine. Found drain pump continuously running. Found error codes f8e1(long fill) f0e5(off balance). Found unit has good water pressure. Ran auto test and calibration. When unit went to drain hose almost fell out of stationary sink. Ran normal cycle. Op test ok
We serviced a
AMANA RANGE
Model AER6603SMS0
Near Elyria, OH 44035
Gabriel P
Job Details:
12/30/2022
Customer complaint that the broil is not working for her turn broil on and heater working is heating advise the customer that it could take 15 minutes to preheat she say she did not know that
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Elyria, OH 44035
Gabriel P
Job Details:
12/30/2022
"One of spark harness is open ordering customer might put it on himself but he will call to cancel if he does put it in ; ordrng 1 W11376663 (Spark harrness), used 1 SHIPPING (shipping and handling), from stock"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Valley View, OH 44125
Joe O
Job Details:
12/30/2022
"Cc: not running, grindingFound no stored error codes. Ran auto test. Found unit shut down mid auto test. Found unit receiving constant voltage when shutting down. ; ordrng 1 W11603811 (Control)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Solon, OH 44139
Joe O
Job Details:
12/30/2022
"Cc: not draining, error f6e4Canceled cycle, unit started draining. Ran test cycle. Canceled, unit draining. Found error codes f6e4(float switch open)found no water seeping from valve. No excessive suds. Found drain loop at the base of sink. Advised on drain loop. Ran diagnostics test cycle. No excessive heat from drain pump. No error codes after cycle. Ran another normal cycle and canceled. Unit continuously draining. Could not duplicate issue. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Lorain, OH 44055
Gabriel P
Job Details:
12/30/2022
Dispenser not dispensing softerner will need dispenser and requesting second technician as well ; ordrng 1 W11524105 (Dispenser)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bedford Heights, OH 44146
Joe O
Job Details:
12/30/2022
"Cc: not filling, then shuts offFound error codes f8e1(long fill) and f7e9(locked rotor). Found basket and washplate spin freely. Ran manual valves. All water valves functioning. Ran manual spin and agitate. Unit agitated, unit spun briefly. Attempted to run spin again, unit not spinning. Attempted to run agitate, not agitating. Checked error codes receiving f6e3(communication error). Ohmed out motor from control. Motor checks good from control. All connections seated properly. Unit is receiving proper power. Needs control and uiParts show out of stock. Office to reschedule ; ordrng 1 W11478526 (Ui) and 1 W11419171 (Control)"
We serviced a
KITCHENAID RANGE
Model KSDG950ESS3
Near Bay Village, OH 44140
Gabriel P
Job Details:
12/30/2022
Found range cord kink and burnt also check for anymore damages found sorpressor burn and found cord not install properly they had L1 on L2 and L2on neutral and N on l1 also found out that unit is plug in on a dryer outlet and cord was dryer cord advise customer to change outlet before us replacing parts ; ordrng 1 W11175842 (Surpressor) and 1 8171385rc (Range cord)
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Solon, OH 44139
Joe O
Job Details:
12/30/2022
Cc: leaking into basementFound minor damage to basement ceiling(took pics). Found unit leaking from track. Track loosened. Tightened track. No longer leaking. Op test ok
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Avon Lake, OH 44012
Gabriel P
Job Details:
12/30/2022
"Customer said unit is under warranty also she have plumbing done so dishwasher cannot be run cause water is off also Console showing weird number giving estimate for console; ordrng 1 W11414079 (Ui), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HC0
Near Bentleyville, OH 44022
Joe O
Job Details:
12/30/2022
"Cc: leakingCustomer stated they had a medium load in the unit and it flooded the laundry room, and down into the basement. They stated it has only happened the one time, hasnt happened since. Found customers drain hose too far inside stand pipe. Advised of issues associated with drain hose installation. No signs of water leaking under or on unit. Unable to duplicate issue. Advised customer to monitor over the next few loads. Needs drain retainerCustomer to install; ordrng 1 WPW10280024 (drain hose retainer)"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS4
Near Westlake, OH 44145
Manny
Job Details:
12/30/2022
"Cc wants to make sure oven is safe to use, check and looks like oven has residual powder from chemical used, powder wipes out but oven lost the finish, ran bake test and no fumes or chemical smell coming from oven, unit is safe to use, advise customer no to use chemicals instead to use the aqua lift that the unit comes with."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Chagrin Falls, OH 44022
Joe O
Job Details:
12/30/2022
"Cc: banging clanking noises, low water levelCustomer stated the bulky cycle, the machine will agitate with no water. Customer loading directly on top of the wash plate. Customer states they add water to the unit(advised customer that can cause an issue within the machine). Initial fill unit started agitating with little water in machine. Advised customer it does that to allow the clothes to soak up the water so it knows how much more to add. Banging noise is the agitator clicking when switching directions. Unit functioning as designed. Op test ok"
