We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near Cleveland, OH 44113
Manny
Job Details: 07/14/2022
Replaced control opt test ok
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Painesville, OH 44077
Dan H
Job Details: 07/14/2022
"Customer complaint that unit is not spinning, ran diagnostics found f8e1(long/no fill), f7e5(shifter fault ), f3e1(pressure system fault), and f8e3(overflow condition) error codes , unit agitates and spins, cold water is barely entering unit, good flow to valve, installed new valve, op test good ; used 1 W11210459 (VALVE) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Parma, OH 44130
David R
Job Details: 07/14/2022
"Customer had questions about kickplate, adjusted, was on right already, moved installation back in place, good. Op Test Ok."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cleveland, OH 44115
Manny
Job Details: 07/14/2022
Replaced ordered parts opt test ok
We serviced a
WHIRLPOOL DRYER
Model WED5600XW1
Near Parma Heights, OH 44130
Marie V
Job Details: 07/14/2022
"Replaced heater, cleaned up unit. Tested unit, op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ER2CHMXPL06
Near Cleveland, OH 44110
Jason N
Job Details: 07/14/2022
"Cc unit leaking water into refrigerator section and not staying cold when its hot outsideFound evaporator drain iced over and frost buildup in freezer section. Freezer door not closing/sealing properly, gasket torn away from door liner and hanging down on bottom, door liner is cracked and damaged. Unit needs new freezer door w/gasket. Freezer door (2204856) is discontinued. ; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Euclid, OH 44123
Jason N
Job Details: 07/14/2022
Cc unit water dispense is slowConfirmed low water pressure from unit water dispenser. Customer recently replaced filter and did not change dispense. Checked water source pressure to unit. Found very low pressure from piercing valve source in basement. Advised customer to have a plumber replace source valve.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EBL10
Near Chagrin Falls, OH 44023
Brian M
Job Details: 07/14/2022
Cc unit not making ice Found icemaker getting voltage but not rotating Needs ice maker ; ordrng 1 D7824706Q (ice maker) and 1 SHIPPING (shipping and handling)
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Beachwood, OH 44122
Corina B
Job Details: 07/14/2022
"CC that he unit is not heating. Confirmed. Found the wires are burnt on record and terminal block. Replaced the cord and block from t/s. Started a cycle, heating. Opt test ok. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. ; used 1 PT500L (3 PRONG DRYER CORD), and 1 279320 (BLOCK-TERM) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Parma, OH 44130
David R
Job Details: 07/14/2022
"Cc had questions about unit. Let customer know all functions are good, suction on unit is good, normal. Customer did not want leveling legs down. Unit is good. Referred customer to owners manual if needed. Unit is good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Willoughby Hills, OH 44092
Joe O
Job Details: 07/14/2022
"Recovered refrigerant, installed listed parts. Put unit into 28 inch vac for 15 mins, recharged with 5.5oz of r134a. unit is cooling. advised customer to allow 24 hrs for cooling. op test ok"
We serviced a
GE REFRIGERATOR
Model PSB48YGXASV
Near Solon, OH 44139
Brian M
Job Details: 07/14/2022
"Cc temps not right in fridge Found condensation in ff section Ran fan test could not hear fan running , also condenser fan running slow Evap fan is attached to ceiling of unit and connected to evap have remove evap to access fan Advised customer that there might be a potential issue while moving evap a line may crack and would be an additional $2500 to repair sealed system ; ordrng 1 WR60X10179 (fan motor asm ff) and 1 WR60X10177 (condenser fan asm), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWB955FC0
Near Cleveland, OH 44120
Manny
Job Details: 07/14/2022
"Cc unit not draining and thinks is leaking ran diagnostics and found codes F0e2 f8e6, f9e1, f9e2, tilted unit back and gear case is leaking oil, drain pump is cover in oil unit will need gear case, slider, drain pump and wash plate. Customer will not proceed with the repair at this time. ; ordrng 1 W11393684 (Gearcase) and 1 W10734521 (slider) and 1 W11558969 (Wash plate) and 1 W10876600 (drain pump), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MBR2256KES3
Near Euclid, OH 44123
Jason N
Job Details: 07/14/2022
"Cc unit frosting in freezer section and leaking into basement.Found frost buildup in freezer section, freezer door not closed all the way. Door slides are gummed up with debris and ice. Cleaned off door slides, lubricated with food grade silicone. Worked door slides until door closes properly with the auto close mechanism. Cleared frost from freezer. Found water spraying from rear of unit, water line extension is split. Removed water line extension and reconnected to unit using original copper line. No leaks. Op test good."
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Brooklyn, OH 44144
Marie V
Job Details: 07/14/2022
"Cc that the dispenser will open it self and soap will not go to basket. Tested dispenser feels loose. Tried with new housing dispenser pass, ran diag no error codes. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFW00
Near Cleveland, OH 44120
Manny
Job Details: 07/14/2022
"Cc unit leaking something orange, stated she thinks is antifreeze, removed both drawer and found gunk buildup under the drawer and on the floor advise customer cleaning the unit and if she still have issues then give us a call and well take another look. Check temps and 7 in fz and 42 in ff, Opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Mayfield Heights, OH 44124
Joe O
Job Details: 07/14/2022
Cc: not making iceFound wires in door harness broke. Need freezer door. Advised customer door is special order part. Office to reschedule; ordrng 1 W11561286 (Freezer door)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Mayfield Heights, OH 44124
Joe O
Job Details: 07/14/2022
Cc: no cold waterFound error codes f0e4(spin limited by water temperature) f0e5(off balance). Ran diagnostics test cycle. Found hot and cold reversed. Swapped lines ran auto test. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Cleveland, OH 44113
Angel
Job Details: 07/14/2022
Replaced control tested unit. Opt test ok.
We serviced a
WHIRLPOOL DRYER
Model LEQIPPPHQ1
Near Cleveland Heights, OH 44118
Manny
Job Details: 07/14/2022
"Cc unit not working, found open thermal fuse, replaced fuse with TS# WP3392519, vent is too long and its a flexible vent, advise customer to replace vent with either a rigid or a semi rigid one. opt test ok; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Shaker Heights, OH 44122
Joe O
Job Details: 07/14/2022
Cc: screeching noiseRan test cycle. No noise without load. Checked under unit. Found gear case leaking oil. Needs gear caseEntitlement shows 5 year warranty; ordrng 1 W11393685 (Gear case)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV05
Near Cleveland, OH 44128
Manny
Job Details: 07/14/2022
"Cc unit not cooling in both sections, found temps in ff 74 and in fz 47, found evap cover in a lot of frost, had to steam evap cover and evap(37 mins steaming) set unit to defrost while steaming heater never came on went to unplugged the heater to test voltage and found connector not plugged in all the way in, causing the unit not to defrost, reconnected heater and ran defrost test, opt test ok"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Cleveland, OH 44128
Manny
Job Details: 07/14/2022
"Cc unit sometimes sounds weird, customer had unit washing when I arrived, noticed unit is overload and motor touches the floor, advise customer of the load size and advise not to overload, hes asked why when is a big washer I explained about the the damper springs holding the tub and how too much wet clothes can cause the motor to be pin against the floor and cause the unit to stop because the motor would have a hard time working, he was also concerned about the noise unit makes while draining, let him know that is normal, opt test ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Brecksville, OH 44141
Manny
Job Details: 07/14/2022
"Cc unit shutting off mid cycle ran diagnostics and found code 4-1 not on tech sheet calling techline to ask what this code is spoke to Robert, he said this unit doesnt have a 4-1 code stating that that the clean light flashes once before giving the code, re ran diagnostics and error codes 3-1 and 6-2, he said after have me asked the customer some questions about how they use the unit, to have the customer use less detergent and try it like that and if I get a recall to replace OWI sensor, customer wants to order the OWI sensor and he will install it himself.; ordrng 1 W11084121 (sensor), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DRYER
Model SDE4606AYW
Near Perry, OH 44081
Dan H
Job Details: 07/14/2022
"Customer complaint that unit is not tumbling, confirmed, found idler pulley seized and worn out so that belt is not tight on drum, belt is god, unit needs new pulley, part is out of stock so not scheduling return appointment ; ordrng 1 WPY54414 (Pulley), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFC7500VW2
Near Perry, OH 44081
Dan H
Job Details: 07/14/2022
"Installed new control, op test no good , spoke to bj a few months ago about this unit he said it could potentially be the door lock causing issue, ordering new door lock; ordrng 1 WPW10192995 (Lock)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Broadview Heights, OH 44147
David R
Job Details: 07/14/2022
"Replaced heater element. Ran diagnostics, good, Op Test Ok."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Madison, OH 44057
Dan H
Job Details: 07/14/2022
"Installed, gearcase, motor, capacitor, shifter, filter, and control, op test no good , control shorted as soon as drain pump started, unit needs new control and drain pump ; ordrng 1 W11543997 (Cntrl) and 1 W11399437 (Dp)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Streetsboro, OH 44241
Brian M
Job Details: 07/14/2022
Customer complaint no ice Again found bin full of ice Called whirlpool Advised customer to watch and advise on bail arm placement
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QKS01
Near Brecksville, OH 44141
David R
Job Details: 07/14/2022
"Cc unit FF not cooling. FZ temp -3 and FF 50. Found FF damper is open. Took off evap and good frost pattern, no ice build up and fan working good. Can feel airflow all the way through top of vents. None through FF damper. Found some air ducts broken in FZ 2003924 NLA DISCONTINUED 2003929 NLA discontinued 2209336 discontinued. All duct air parts and assembly, discontinued. Tried putting ducts different ways and fixing the broken one. Can feel air starting to get through to FF. Give time for it to cool and customer to monitor."
We serviced a
WHIRLPOOL WASHER
Model WTW8200YW0
Near Seven Hills, OH 44131
David R
Job Details: 07/14/2022
"Cc unit leaking small amounts of water from back and front. Found cracks in tub ring and dispenser. Service pointer for updated dispenser. Gave estimate, customer wants to look around at new units first before deciding. Paying SVC only ; ordrng 1 WPW10187307 (Dispenser) and 1 WPW10172154 (Dispenser detergent) and 1 WPW10172146 (Dispenser) and 1 WPW10362224 (Tub ring), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near Streetsboro, OH 44241
Brian M
Job Details: 07/14/2022
Cc long wash times Found valves not operating properly Needs water valves ; ordrng 1 W11316255 (valve) and 1 W11316256 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near Parma, OH 44134
David R
Job Details: 07/14/2022
"Cc unit front UI having problems, slow or low ice, cubed and crushed ice. Checked UI, all options working, checked cubed/fuses actuator good, activated normally. Icemaker making weird noises when going through cycle. Replaced from t/s. Called for water, good. Customer said they just replaced filter about a month ago. Changed FZ temp to -2. Icemaker fan and damper working. Op Test Ok. ; used 1 WPW10300024 (ICE MAKER) from stock"
We serviced a
GE REFRIGERATOR
Model PTS22LCSARCC
Near Eastlake, OH 44095
Jason N
Job Details: 07/14/2022
Cc unit not making enough ice and cubes are small. Found ice maker not filling with enough water on cycle. Adjusted ice maker fill time using adjustment screw. Ice maker now filling with water to fill tray completely. Op test good.
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IXSS8
Near Avon Lake, OH 44012
Marie V
Job Details: 07/14/2022
"When arrived control was not operating properly. It started flickering and not detecting buttons. Explain cust that control was also going to be needed with UI as well. Cust will not continue. Brought UI new part, for return."
We serviced a
FRIGIDAIRE BUILT IN FRIDGE
Model FPRU19F8RFE
Near Aurora, OH 44202
Corina B
Job Details: 07/14/2022
"Recovered refrigerant, replaced evaporator and drier, pulled 28vac w/ pump, watched, good, charged 3.5oz r134a, unit cooling, pressures good, op test ok. Did not need the heat exchanger, was not corroded. ; used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Willoughby, OH 44094
Jason N
Job Details: 07/14/2022
"Cc unit needs updated heater element installedInstalled updated heater element using customer supplied pre Id part per WP service pointer. Ran auto test, checked for leaks. Op test good."
We serviced a
WHIRLPOOL STACK W/D
Model WFW70HEBW0
Near Ashtabula, OH 44004
Dan H
Job Details: 07/14/2022
"Customer complaint that unit fills with water when off, confirmed, found cold water valve seeping, unit needs new cold water valve TWO TECHS REQUIRED ; ordrng 1 W10599356 (Valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Atwater, OH 44201
Brian M
Job Details: 07/14/2022
Installed heater OP Test Ok
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS36QTB03
Near Chagrin Falls, OH 44023
Joe O
Job Details: 07/14/2022
Installed control. Did not have to remove unit. Unit running consistently. Advised customer to allow 24 hours for temps to adjust. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS526SIAH00
Near North Ridgeville, OH 44039
Marie V
Job Details: 07/14/2022
"Recover refrigerant replaced filter dryer blew nitrogen through the system set unit into a 28 inch vacuum, No changes on gauges fill unit up with 5.0 oz of R134a. Frill frost on evaporator. Op test ok advise cust to allow unit 24 hours to reach normal temps."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near North Ridgeville, OH 44039
Marie V
Job Details: 07/14/2022
Cc that the unit had an error code f f9e1 and Id did not washed last load. Also unit does needs new heating element. Ran diag found error code f7e1 single speed wash motor failure. Unit will not wash. Ordering control and motor. Office will contact once they have eta on the part. ; ordrng 1 W11462459 (Control) and 1 W11416363 (Motor)
We serviced a
KENMORE RANGE
Model 790.9505331
Near Mentor, OH 44060
Jason N
Job Details: 07/14/2022
"Installed bake element. Op test no good. Oven still not heating. Checked power in to unit, good at 244v. Checked power to both bake and broil elements. Found L2 missing from control board double relay. Unit needs control board. Quoted customer control cost with credit for bake element for the misdiagnosis. Customer is going to think about it before making a decision. ; ordrng 1 316650010 (Oven control)"
We serviced a
WHIRLPOOL WALL OVEN
Model WOC75EC0HV01
Near Avon, OH 44011
David R
Job Details: 07/14/2022
"Cc unit will say offline on app, intermittently happening, said online and working for a week and a half, today said offline. No error codes, shows unit is connected to Wi-Fi. Called techline file number. 1st refresh mobile app, 2nd complete close app, 3rd cycle power to unit. All functions check good."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Lorain, OH 44053
David R
Job Details: 07/14/2022
"Cc will run unit once or twice, then unit will not turn back on, will be blank. Then will turn off power for a couple hours, reset breaker and same, will work 1-2 times and cut off. Customer said a different company already has replaced UI 2 times. Ran diagnostics, found F6E2 and F6E3 error. Lost communication codes. Ran diagnostics, let me go through, all components good. Ordering control and UI. ; ordrng 1 W11400681 (Main control) and 1 W11112656 (UI)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGW
Near Hiram, OH 44234
Brian M
Job Details: 07/14/2022
"Cc unit not drying Found jet dry not dispensing Needs control and dispenser ; ordrng 1 W10906422 (elect,control board) and 1 WPW10428217 (dispenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near North Olmsted, OH 44070
Gabriel P
Job Details: 07/14/2022
When arrive customer complains that ice bin doesnt close some times and she has to close it manually check bin and everything looks good but she wants me to order another ice bin cause doesnt want to close it manually ; ordrng 1 W11347840 (Ice bin)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near North Olmsted, OH 44070
Gabriel P
Job Details: 07/14/2022
When replacing heater water started to leak correct issue with water line then install heater and show customer that it was not leaking
We serviced a
KENMORE RANGE
Model 79070602013
Near Cleveland, OH 44111
Gabriel P
Job Details: 07/14/2022
Replace ignitor but it was still not lighting check voltage coming from control is good check voltage going to valve is good check valve for ohm is open need gas valve customer will not repair ; ordrng 1 3203459 (Gas valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138TFYW00
Near Cleveland, OH 44105
Gabriel P
Job Details: 07/14/2022
"Found drip pan clogged steam and unclog,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHV00
Near Lakewood, OH 44107
Angel
Job Details: 07/14/2022
Reclaimed system replaced 3 way valve and drier filter put unit into a vacuum for 15mins and held at a 29 vacuum recharged system with 4.50oz of R134a recommended customer to wait at least 24hrs for proper cooling. Opt test ok.
We serviced a
WHIRLPOOL DRYER
Model CGM2743BQ0
Near Cleveland, OH 44135
Gabriel P
Job Details: 07/14/2022
Unit was in basement and there was no light so had diagnose like that found correct voltage going to unit also found latch broken replace from t/s opt test ok ; used 1 WPW10569603 (DOOR SWTCH) from stock
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Brook Park, OH 44142
Gabriel P
Job Details: 07/14/2022
"Replace harness and drain pump and control and unit is not agitating ordering capacitor and motor,; ordrng 1 W11395618 (Capacitor) and 1 W11026785 (Motor)"
We serviced a
KITCHENAID RANGE
Model KFGG504KPS0
Near Cleveland, OH 44130
Gabriel P
Job Details: 07/14/2022
"Replace harness,and it spark and light burner for a minute then it shut off and it wouldnt do nothing afterwards call bj for assistance found control not sending voltage when on bake and also now oven light doesnt turn off ordering control ; ordrng 1 W11088878 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Mentor, OH 44060
Jason N
Job Details: 07/14/2022
"Cc unit creating a lot of lint, possible clothes are catching on something inside.Ran diagnostics, found fault code f0e2 for oversuds. Ran auto test and calibration. All functions passed. Checked washplate and basket, no edges or damage. Advised customer that lint generation is normal. Recommend not overloading unit, using appropriate cycles for the load and use fabric softener to reduce lint generation. Unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Avon, OH 44011
Angel
Job Details: 07/14/2022
Cc that unit is not making ice. Took temperatures and RC section was at 39* and FC was at 8* but noticed that it was in defrost mode and the customer had the FC temperature setting on the warmest and RC on the coldest explained to her about the settings and set them correctly for her. The ice I found it on the twist position and it would not reset again trying doing a test cycle and it would still not move checked connections and they were good unit will need ice maker replaced office to reschedule part is out of stock.; ordrng 1 W11284458 (Ice maker)
We serviced a
GE DISHWASHER
Model GDF530PGMW
Near Conneaut, OH 44030
Dan H
Job Details: 07/14/2022
"Customer complaint that unit is not working sometimes and start light is flashing, found door getting caught on cabinet and not closing, adjusted, started normal wash cycle, unit filled and began washing, op test good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Conneaut, OH 44030
Dan H
Job Details: 07/14/2022
"Installed new control and defrost thermistor, op test good"
We serviced a
FRIGIDAIRE FREEZER
Model FFU17F5HWU
Near Chardon, OH 44024
Brian M
Job Details: 07/13/2022
Cc of leak Found drain tube clogged Cleared and defrosted evap pan OP Test Ok
We serviced a
KENMORE STACK W/D
Model 417.6172251
Near Madison, OH 44057
Dan H
Job Details: 07/13/2022
"Customer complaint that unit is not filling, started normal wash cycle, unit filled and began washing, unit is operating as designed"
We serviced a
GE RANGE
Model JBS86SP1SS
Near North Ridgeville, OH 44039
David R
Job Details: 07/13/2022
"Found control shorted. Took pics, all lights and functions. Good, Op Test Ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Cleveland Heights, OH 44118
Corina B
Job Details: 07/13/2022
CC that the unit is not making ice. Confirmed. Found the ice maker turned off. Showed cust how t turn the icemaker on and off. Cycled and filled. Opt test ok.
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Lorain, OH 44052
Angel
Job Details: 07/13/2022
Cc that unit was not filling with water. Ran unit and it started filling but could not hear the wash pump running removed front panel to make sure control was sending the voltage to the wash pump and after i unplugged the wash pump connector and reconnected it it started functioning as should cancelled cycle about 3 times and restarted the unit to make sure and it was working every time explained to customer it couldve been a loose connection but unit is washing perfectly Ran a diagnostics test cycle to make sure as well and it passed as well unit as of now working as designed asked customer to monitor for now and that she has 30 days for the service call. Opt test ok.
We serviced a
MAYTAG WASHER
Model LSQ9549PW0
Near Avon Lake, OH 44012
Angel
Job Details: 07/13/2022
Cc that unit when it goes into a spin it sounds like a metal bar hitting. Ran unit put it into a spin agitation and drain and sounded perfect looked underneath unit and there were no leaks at all so we filled unit with towels to test and worked perfectly called BJ to ask if he had any idea and he said fir the vibration theres some pads you can change under the tub but i removed a plastic plate the customer had underneath and the vibration it had stop so I explained to customer that I cant guess on what could be wrong they have 30 days for service call if anything to give us a call back. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW01
Near Lorain, OH 44053
Angel
Job Details: 07/13/2022
Cc that unit was freezing her lettuce and other foods on the second shelf. Took temperatures and FC was at 5* and RC was at 38* temps were perfect. Explained to customer not to block vent in back because it will block the airflow causing the air to drop through back of unit and freeze all her stuff in the back because of poor air circulation also explained to her how to change temp settings because she did not know how to change it. Unit as of now is working as designed. Opt test ok.
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near Eastlake, OH 44095
Jason N
Job Details: 07/13/2022
"Cc unit starting properlyCustomer states she needs to push on the door to get it to start. Confirmed, door switches not being fully engaged when door is closed. Door is warped. Ordering door assembly. ; ordrng 1 W10775493 (Outer door) and 1 W10687342 (Inner door)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Eastlake, OH 44095
Jason N
Job Details: 07/13/2022
"Cc unit not draining all the way,Ran cancel drain, unit is draining but slowly. Checked drain hose connection, some sludge buildup, cleared. Pulled sump inlet stainer, strainer completely blocked with food debris. Cleaned strainer and reinstalled. Ran wash test to fill tub then cancel drain. Unit drained out strong. Op test good."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near North Ridgeville, OH 44039
Gabriel P
Job Details: 07/13/2022
"Replace strike,opt test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Strongsville, OH 44149
David R
Job Details: 07/13/2022
"Called and talk to customer. Same issue. Noise from FZ side. Told customer vibration noise sounds like its coming from inside cabinet itself. Nothing rubbing on Comp or Evap area, all components are in place. Sending out another tech for second pair of eyes to verify. ; schdld next appmnt for 7/20 WED !"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Cleveland, OH 44120
Marie V
Job Details: 07/13/2022
"Replaced control board, ran calibration. Op test okBrought core for return"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Cleveland, OH 44106
Marie V
Job Details: 07/13/2022
"Cc that the unit does not spins the clothes out. Ran diag found error code F3E1 pressure sensor fault, f7e1 motor unable to reach a rpm. Tested unit on auto test, once it gets to spin shuts off, did the tachometer did not pass test. Unit will need new shifter. ; ordrng 1 W11212745 (Shifter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM
Near Lorain, OH 44053
Angel
Job Details: 07/13/2022
Cc that unit had water and ice under drink drawers. Confirmed found ice on bottom of RC and ice found that the drain tube was clogged up with ice and debri cleared out all water and ice and cleared out drain tube in RC and behind unit. Opt test ok.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Strongsville, OH 44149
David R
Job Details: 07/13/2022
"Replaced control, harness, thermistor and heater. Give 24 hrs to cool down properly. Op Test Ok."
We serviced a
MAYTAG DRYER
Model MGDP575GW0
Near North Royalton, OH 44133
David R
Job Details: 07/13/2022
Found door switch broken. Advised customer to make sure people arent slamming doors or snagging clothes on switch. Ordering switch ; ordrng 1 WP3406107 (Door switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Jefferson, OH 44047
Dan H
Job Details: 07/13/2022
"Installed new freezer section door gasket, op test good"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cleveland, OH 44135
Manny
Job Details: 07/13/2022
"Cc u it keeps running even after we unplugged and plugged back in, found drain hose on the floor, customer doesnt have an utility sink or stand pipe, advise him to keep the drain hose elevated to avoid the water draining as it fills. Unit is under warranty, unit is working as designed, opt test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS
Near Painesville, OH 44077
Dan H
Job Details: 07/13/2022
"Customer complaint that doors are uneven, leveled unit, op test good"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Wickliffe, OH 44092
Joe O
Job Details: 07/13/2022
Cc: not cleaning properlyCustomer stated they found mold in unit after washing the first couple time. Stated mold has since dissipated. Stated not cleaning properly. Ran test cycle. Found cold water at start of cycle. Advised to run hot water at sink prior to starting unit. Found some dishes incorrectly placed in unit. Advised on loading. Unit functioning as designed. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Wickliffe, OH 44092
Joe O
Job Details: 07/13/2022
Installed switch. Tested. Op test ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Westlake, OH 44145
Gabriel P
Job Details: 07/13/2022
Replace heater opt test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Amherst, OH 44001
Angel
Job Details: 07/13/2022
Cc that the ice maker had plastic coming out. Verified and the plastic piece that came out has nothing to do with the ice maker i took out all the assembly of the ice maker to show customer how it looks inside and we cleared out the whole ice bin to make sure there was no plastic in there and it was all clear of plastic pieces. Explained to customer that piece couldve been in the cup with out her noticing and thinking it came out from ice maker but everything looks good. Also customer stated that the right hand side seal was ripped and causing moisture unit will need right hand seal replaced. Ordering part.; ordrng 1 W10830274 (Seal)
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near North Ridgeville, OH 44039
Angel
Job Details: 07/13/2022
Replaced inlet valve tested on a rinse and spin to make sure error code wouldnt pop up again. Opt test ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Cleveland, OH 44119
Jason N
Job Details: 07/13/2022
Discharged refrigerant. Installed sealed system parts. Pulled vacuum on system to 29 in/hg for 15 minutes. Held vacuum. Recharged system with 68g. Of r600a. Advised customer to allow 24-48 hrs for unit to regulate temperatures and ice production to resume.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Mentor, OH 44060
Dan H
Job Details: 07/13/2022
"Customer complaint that unit is leaking, confirmed, found motor mount broken, unit is leaking from there, found door slide broken off, installed new sump assembly and door slide, op test good ; used 1 WP8268961 (SLEEVE FRICTION) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Cleveland, OH 44144
Manny
Job Details: 07/13/2022
"Cc unit not starting, verified and unit is dead, checked power on terminal block and good power coming in, found thermal fuse open and thermostat was broken, Replaced thermal fuse and thermal fix, opt test ok"
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Euclid, OH 44132
Joe O
Job Details: 07/13/2022
Cc: knob brokenFound push to start/cycle signal knob holding tabs broken. Needs push to start buttonEntitlement shows goods issue date under 1 year; ordrng 1 WPW10446920 (switch-pts)
We serviced a
WHIRLPOOL WASH/DRY COMBO
Model WET4024HW0
Near Bedford, OH 44146
Manny
Job Details: 07/13/2022
"Cc unit keeps leaking inside, when cold water is turned on, verified and unit keeps filling when the cold water is turned on, unit will need a inlet valve replaced, customer will contact wpl and see if she gets a concession for the repair. she still wants to repair and will call us to proceed if she doesnt get the concession.; ordrng 1 W10906602 (valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
AMANA OTR MICROWAVE
Model AMV2307PFS07
Near Cleveland Heights, OH 44118
Marie V
Job Details: 07/13/2022
"Took POP. Cc that the they were using unit and it started asking a buzzing noise and rubber smell. They stopped it and have not use unit since. Tested unit, started sparking from diode. Diode was touching ground. Replaced diode from T/S, tested unit few times. Op test ok; used 1 W11256462 (DIODE) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Cleveland, OH 44119
Jason N
Job Details: 07/13/2022
"Cc unit not cooling Customer system that unit stopped cooling and the display read all dashes. Customer unplugged the unit and was able to reset the unit and get it cool again. Unit needs control board(jazz). Could not find truck stock control board, ordering control.; ordrng 1 WPW10503278 (Control board)"
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Fairview Park, OH 44126
Angel
Job Details: 07/13/2022
Replaced heater tested unit to make sure everything functions and there were no leaks. Opt test ok.
We serviced a
GE DRYER
Model DPSE810GG3WT
Near Shaker Heights, OH 44122
Marie V
Job Details: 07/13/2022
"Replaced rear bearing. Top bearings came without pads. Spoke to cust, we will only replace rear. Brought part for return and only charge cust for difference. Tested unit with clothes. Op test ok; used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL DRYER
Model CGM2745FQ0
Near Painesville, OH 44077
Dan H
Job Details: 07/13/2022
"Customer complaint that unit clogs vent too fast and cycle times are not consistent, blower wheel is good, burner is heating properly, unable to duplicate the problem , unit is operating as designed"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near North Olmsted, OH 44070
Angel
Job Details: 07/13/2022
Cc that oven was not heating up. Used my watt meter to check the amperage on the igniter and it was pulling 2.80 amps it was a little low. Replaced igniter tested unit and it heated up to 350* as should. Opt test ok.; used 1 12400035 (IGNITER) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4815EW1
Near Cleveland Heights, OH 44112
Joe O
Job Details: 07/13/2022
Cc: not powering onFound error codes f5e1(. Found control will not allow unit to start. Unit will enter diagnostics but cannot run any test cycles. Needs control; ordrng 1 W11124765 (cntrl-elec)
We serviced a
KITCHENAID REFRIGERATOR
Model KRBL109ESS01
Near Cleveland, OH 44111
Joe O
Job Details: 07/13/2022
Cc: not coolingCustomer stated control just shows dashes. Found unit shut off. Turned unit on. Monitored amp draw. Unit pulling 1.2 amps. Unit starting to blow cold. Advised customer could have been a glitch in the control that caused unit to shut down. Op test ok Built estimate for control. ; ordrng 1 WPW10503278 (refer elect cont brd)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Shaker Heights, OH 44122
Joe O
Job Details: 07/13/2022
"Cc: not running through cycle, not spinning outFound drain hose on floor. Advised customer drain hose needs to be in stand tube or sink. Ran auto test and calibration. Op test ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Cleveland, OH 44143
Joe O
Job Details: 07/13/2022
"Cc: leakingCucked under front of unit. No signs of leaking. Can see drain tube draining into drain pan. Pulled unit. Found rusted looking spot under drain tube but nothing wet. Built estimate for drain tube.; ordrng 1 W11084807 (extension), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW2
Near Cleveland, OH 44105
Manny
Job Details: 07/13/2022
"Replaced all parts listed, ran diagnostics and calibration cycle, opt test ok!"
We serviced a
GE DRYER
Model GTD84GCSN0WS
Near Painesville, OH 44077
Dan H
Job Details: 07/13/2022
"Customer complaint that unit is not tumbling, found crack in drum causing drum to stick on slide bearings, unit needs new drum; ordrng 1 WE21X23869 (Drum)"
We serviced a
GE DRYER
Model GFD65GSPN0SN
Near Painesville, OH 44077
Jason N
Job Details: 07/13/2022
Installed new UI control. Set personality to 4. Found previous UI control was never set to correct personality. All lights and functions tests good. Found multiple broken clips inside console causing display panel to be loose and push in when selecting options. Unit will need new console. ; ordrng 1 WE13X29755 (Console)