Service History 76

We serviced a
KITCHENAID DISHWASHER
Model KUDP01FLSS2
Near Cleveland, OH 44143
Jason N
Job Details: 07/06/2021
Installed link cables on both sides of door. Door operation test good.
We serviced a
WHIRLPOOL WASHER
Model WTW5560SQ0
Near South Euclid, OH 44121
Jason N
Job Details: 07/06/2021
"Unit drive tube stuck in support tube, had to hammer out. Bearings inside tube are worn out, unit will need support now as well before repair can be completed. ; ordrng 1 280184 (Support tube) and 1 WP8577376 (Seal)"
We serviced a
MAYTAG DISHWASHER
Model MDB8949SBM2
Near Elyria, OH 44035
Marie V
Job Details: 07/06/2021
"Cc that, the unit is not cleaning the dishes properly , that is not filling with water and that the handle is kind a loose. Started a normal cycle and unit had valve on for 50 seconds, check how much water was inside up to pump, check water supply it was half way closed, opened all the way, try to test unit only drain pump is working. Ran diag found error code of 6-1 low/no water , 10-1 dispenser electrical problem , 3-1 thermistor open. Unit is not starting to fill just turns drain pump on. Called BJ had me take ohms on turbidity sensor, is on range unit will need control and water valve is out of range. Also showed cust the broken parts on handle including UI. Cust will call if she wants to continue ; ordrng 1 W10811169 (Ui) and 1 WPW10401481 (Handle pocket) and 1 W10595568 (Control) and 1 W11175771 (Valve), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS
Near Bay Village, OH 44140
Gabriel P
Job Details: 07/06/2021
"Replace drain pump and unclog the drain hose,opt test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Westlake, OH 44145
Gabriel P
Job Details: 07/06/2021
"Replace bottom lid ,opt test ok"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Cleveland, OH 44111
Gabriel P
Job Details: 07/06/2021
No need for gearcase unit belt was stretch also show customer how to proper load unit explain her things could cause belt to stretch is over loads and off balance load show then a video
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Mayfield Heights, OH 44124
Brian M
Job Details: 07/06/2021
Cc of low slow ice and water Could not properly diagnose due to no water connections from supply line available Spoke to landlord on what he needs to make a proper connection
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Willoughby Hills, OH 44094
Brian M
Job Details: 07/06/2021
Installed drain pump OP Test Ok
We serviced a
MAYTAG DRYER
Model MDG10CSAAL
Near Rocky River, OH 44116
Gabriel P
Job Details: 07/06/2021
"Check all fuses they are good also check cycle switch is good needs motor cause of centrifucal switch not sending voltage ; ordrng 1 W10410999 (Mtor), used 1 SENIORDISCOUNT (senior discount), and 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Sheffield, OH 44054
Gabriel P
Job Details: 07/06/2021
"Found gearcase leaking gave estimate customer did not wanted estimate but wrote anyway she will buy new unit,opt test ok ; ordrng 1 W11454734 (Gearcase) and 1 W11026785 (Motor) and 1 W10721967 (Splusch) and 1 W11239857 (Belt)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Lorain, OH 44052
Gabriel P
Job Details: 07/06/2021
"Found hub stripped and also struggled taking agitator out but use wd40 and was able to get it out replaced from t/s ,opt test ok ; used 1 W10528947 (HUB) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED6620HW1
Near Cleveland, OH 44113
Corina B
Job Details: 07/06/2021
"Entitlement is good. CC that there is a noise when running. Confirmed. Found service pointer to replace the seal. Will need the seal, wheel and motor. Office to reschedule. ; ordrng 1 W11401018 (Seal) and 1 WP697772 (Wheel) and 1 W11364931 (Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT312CZJW00
Near Elyria, OH 44035
Gabriel P
Job Details: 07/06/2021
"Replace inverter,opt test ok"
We serviced a
GE WALL OVEN
Model JK3500DF6BB
Near Chagrin Falls, OH 44023
Brian M
Job Details: 07/02/2021
Cc of error Found error for door lock Needs door lock assembly ; ordrng 1 WB10X23814 (latch asm)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5FSAXVY00
Near Elyria, OH 44035
Marie V
Job Details: 07/02/2021
"Cc that the unit is not making ice fast and that theres moisture where ice maker and door meets also sometimes comes from the door dispenser , found ice maker jumper off. Plugged back in and cycled ice maker. Ice maker gets stuck on heater spot. Unit will need new ice maker , chute and seal. ; ordrng 1 WPW10287601 (Seal) and 1 WP13005706 (Chute) and 1 WPW10190981 (Ice maker)"
We serviced a
MAYTAG REFRIGERATOR
Model M8RXEGMAW02
Near Madison, OH 44057
Joe O
Job Details: 07/02/2021
"Cc: noiseFound evap fan motor hitting ice. Frost build up around air tower. Customer stated gasket was not seated correctly. Found gasket is sealing. Weak air flow from fan. Needs fan motor and blade.Customer does not want to repair at this time ; ordrng 1 WP1100939 (blade-fan) and 1 WP2315539 (motor-evap), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
GE REFRIGERATOR
Model TFF24RCB
Near South Euclid, OH 44121
Dan H
Job Details: 07/02/2021
"Customer complaint that unit is not Cooling, nothing is running, unit is at room temperature, unit needs new thermostat , unable to locate thermostat, bj is researching ; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Cleveland, OH 44135
Corina B
Job Details: 07/02/2021
Replaced the housing.. optest ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Lorain, OH 44053
Marie V
Job Details: 07/02/2021
"Cc that the unit came with a dent on door, confirmed replace left hand side door and tested, ask cust to try. Also I found moisture on mullion, it was turned off, turned back on. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near North Olmsted, OH 44070
Corina B
Job Details: 07/02/2021
"Cc that unit was icing up on bottom of freezer,icemaker lever broken and right hand side door was cracked on bottom hinge. Verified and confirmed unit will need new door, icemaker and replace drain tube with Service pointer. Customer will not fix unit.; ordrng 1 4317943 (Icemaker) and 1 LW10557489 (Door) and 1 W11190084 (Drain tube), used 1 1OVRSZ (oversized shipping) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Madison, OH 44057
Joe O
Job Details: 07/02/2021
Cc: not releasing fabric softenerCleaned out dispenser tray. Ran auto test and calibration. Op test ok
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JW
Near Painesville, OH 44077
Joe O
Job Details: 07/02/2021
Cc: oven not heatingFound bake igniter harness ripped off bake igniter. Needs harness.; ordrng 1 W11161843 (harns-wire)
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS23FVSS01
Near Beachwood, OH 44122
Dan H
Job Details: 07/02/2021
"Customer complaint that unit is leaking, found condensation in fresh food section section running down and accumulating in door gasket, found fresh food section door pops open, found door closers worn, unit needs new door closers, parts are both no longer available ; ordrng 1 2307049 (Closer) and 1 2307048 (Closer)"
We serviced a
N/A N/A
Model GI7FVCXWY03
Near Richmond Heights, OH 44143
Jason N
Job Details: 07/02/2021
"Cc unit icing up in freezer. Customer stated ice and frost building up in freezer. Ice maker barely makes ice. Found ice buildup on freezer bottom, evaporator drain is iced over. Per service pointer W10632338E, unit needs updated p-trap drain tube. Freezer door gasket is separated on top, not sealing, allow warm air to infiltrate freezer, lots of frozen condensation. Found evaporator fan not working, fan blades iced up. Defrosted evap drain, replaced drain tube using truck stock p-trap. Evaporator fan motor working but spinning at very low rpm. Unit needs freezer door gasket and evap fan motor. ; ordrng 1 WPW10714545 (Freezer gasket) and 1 WPW10276647 (Evap fan motor/harness), used 1 W10619951 (TUBE-DRAIN) from stock"
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Lorain, OH 44053
Marie V
Job Details: 07/02/2021
Cc that the light under unit does not shuts off. Relay is stuck close on control and socket is burnt . Unit will need control and socket. Office will contact to schedule ; ordrng 1 W11391714 (Control) and 1 W10210871 (Socket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Mentor, OH 44060
Joe O
Job Details: 07/02/2021
"Cc: not cooling properly, ice and water dispenser not functioning, frostingCustomer stated water would not dispense, ff evaporator cover, frosted over. Control not reading ff evap thermistor. Needs controlCustomer showed pop that shows they have a 3 year warranty. Spoke with BJ, Advised customer we need a correct dispatch before we can order parts. Needs correct dispatch before ordering parts.Office to reschedule once we get new dispatch; ordrng 1 W11333076 (Control)"
We serviced a
GE RANGE
Model JGBS22GEV4AD
Near Mentor, OH 44060
Joe O
Job Details: 07/02/2021
"Cc: oven not heatingFound igniter only pulling 1.1 amps. Needs igniter; ordrng 1 WB2X9154 (igniter), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near North Olmsted, OH 44070
Corina B
Job Details: 07/02/2021
CC that there is a noise that comes and goes. Listened to the video. Found the condenser was rattling on the floor of the unit. Used the damper pads from surplus t/s. Optest ok. ; used 3 Wp2158826 (Damper pads) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Middleburg Heights, OH 44130
Corina B
Job Details: 07/02/2021
"CC that there is a dent in the side wall on the outside of unit, a small scratch on front of door and the doors to be flipped around. Called t/l and spoke to Joel said the door could be replaced but the side panel the only thing we could do is use paint. Advised cust the doors being flipped is an install issue. Customer called Lowes and they told her she will get a new refrigerator delivered. Opt test ok."
We serviced a
KITCHENAID REFRIGERATOR
Model KSRG22FKWH03
Near Cleveland, OH 44110
Jason N
Job Details: 07/02/2021
"Cc unit not making ice.Customer also wants a new filter, doesnt want to go out and get one. Ran manual ice maker harvest test, ice maker indexing, but not calling for water and not stopping after harvest, continues to cycle. Unit needs ice maker. Customer not repairing, estimate only.; ordrng 1 EDR5RXD1 (Filter)"
We serviced a
KENMORE DRYER
Model 110.8640712
Near Cleveland, OH 44119
Jason N
Job Details: 07/02/2021
"Cc unit noisy and not drying clothing all the way.Ran dryer op test, found rollers worn, belt is very brittle. Unit has good heat and airflow. Drying performance is being impacted by lack of washer spin cycle. Unit needs repair kit and access key to be able to open unit to repair. ; ordrng 1 4392065 (Dryer repair kit) and 1 4396669 (Key)"
We serviced a
WHIRLPOOL WASHER
Model WFW8640BW1
Near North Olmsted, OH 44070
Corina B
Job Details: 07/02/2021
CC that there is a fault code of f9e1. Removed the drain pump cleaned pump out. Full of debris. Started a cycle and drained. Optest ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS02
Near Highland Heights, OH 44143
Joe O
Job Details: 07/02/2021
"Installed ice maker. Ran harvest, and fill. Op test ok"
We serviced a
WHIRLPOOL DRYER
Model MGDC465HW0
Near Avon, OH 44011
Corina B
Job Details: 07/02/2021
"CC that the clothes are coming out damp. Checked the vent had lint blocking the vent. Cleared the vent, good air flow. Turned the dryer on gas coils cycling on and off properly. Opt test ok."
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Avon Lake, OH 44012
Marie V
Job Details: 07/02/2021
"Replaced cam , gear case, actuator, pulley and belt. Ran calibration and auto test. Op test ok"
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Avon, OH 44011
Corina B
Job Details: 07/02/2021
"Checked the temp sensor 1090 ohms. Checked the bake and broil, good. Checked the terminal block good. Cust stated the oven was working after a calibration. Heated oven to 300*. Working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFG770H0FZ1
Near Chagrin Falls, OH 44022
Brian M
Job Details: 07/02/2021
Installed igniter OP Test Ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBB00
Near Chagrin Falls, OH 44022
Brian M
Job Details: 07/02/2021
Installed ice maker OP Test Ok
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Mayfield Heights, OH 44124
Brian M
Job Details: 07/02/2021
Cc no heat Found thermal cut off open Replaced using truck stock ; used 1 279816 (CUTOFF) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Grafton, OH 44044
David R
Job Details: 07/02/2021
Replaced striker. Tested. Good. Op test ok
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW1
Near Garfield Heights, OH 44125
Dan H
Job Details: 07/02/2021
"Customer complaint that unit does not always run second rinse, ran diagnostics found f8e1(long/no fill) error code , found cold water supply valve barely open so water was just trickling in, open valve completely, op test good"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Cleveland Heights, OH 44118
Jason N
Job Details: 07/02/2021
"Cc unit shaking and making lots of noise, leaking from back drain hose.Ran auto test, loud noise when in agitation, grinding noise from splutch during spin. Lower shaft shifting side to side, gearcase is damaged. Unit needs gearcase, splutch, and belt shield. Will install drain hose on return visit. Previous history on this unit shows same issues, seems to have never been remedied/repaired. Parts not showing in stock at Marcone, office to contact customer with return date. ; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Pulley) and 1 WPW10427633 (Belt shield)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM3
Near Cleveland, OH 44105
Jason N
Job Details: 07/02/2021
"Installed main control. Unit powered up normal, no fault codes. Ran wash test. All functions normal. Op test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW05
Near Avon Lake, OH 44012
Corina B
Job Details: 07/02/2021
CC that there is still water leaking into the ff section. Checked the evap clear. Found a water jug with a hairline crack in it. Clear the water from the bottom of the crisper drawers. Optest ok
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS2
Near Rocky River, OH 44116
Corina B
Job Details: 07/02/2021
CC that there is water in the freezer and it leaks. Confirmed. Service pointer replaced the drain tube from t/s. Steamed out the evap. Optest ok. ; used 1 W10619951 (TUBE-DRAIN) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near North Randall, OH 44128
Brian M
Job Details: 07/02/2021
Cc unit not starting Ran diagnostics found no errors Ran auto test and calibration OP Test Ok No issue found at this time
We serviced a
MAYTAG DRYER
Model MGDC465HW0
Near Bedford, OH 44146
Brian M
Job Details: 07/02/2021
Cc no heat Found in basement gas was shut off Turned gas on OP Test Ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Bentleyville, OH 44022
Brian M
Job Details: 07/02/2021
Cc of frost in freezer At this time unit is functioning properly and no frost build up Advised to watch
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS00
Near Beachwood, OH 44122
Jason N
Job Details: 07/02/2021
Cc unit freezer door stuck closedCustomer stated he unplugged it to let it warm up and was able to open door again. Found freezer door is functional. Cleaned up rails and sprayed with food grade silicone. Advised customer unit may have condensed inside freezer and froze to door rails. Silicone will help prevent condensation from freezing to rails. Customer to monitor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near South Euclid, OH 44118
Jason N
Job Details: 07/02/2021
"Installed reservoir. Checked for leaks, none found. Ran dispense functions. Op test good."
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Aurora, OH 44449
Brian M
Job Details: 07/02/2021
"Cc still no ice Found ice jammed in mold Cleared ice Ran test harvest OP Test Ok If is remains I recommend a ice maker Gave quote ; ordrng 1 WPW10756907 (icemaker), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFC7500VW2
Near Aurora, OH 44202
Brian M
Job Details: 07/02/2021
"Cc unit still not functioning properly Could not run a proper test due to unit installed in a RV that is parked in storage Advised it may be a control issue And quoted Will need 2 techs if customer follows through ; ordrng 1 WPW10192965 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Cleveland, OH 44109
Dan H
Job Details: 07/02/2021
"Customer complaint that fresh food section is not cooling, fresh food section temperature at 51 degrees, freezer section temperature at -11 degrees, found fresh food section evaporator frozen solid, unit needs new fresh food section evaporator fan , part is out of stock so not scheduling return appointment ; ordrng 1 W11395639 (Evap cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Brook Park, OH 44142
Dan H
Job Details: 07/02/2021
"Customer complaint that unit is leaking, found evaporator drain tube disconnected causing water to leak onto floor, reinstalled, op test good"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Brooklyn, OH 44144
Dan H
Job Details: 07/02/2021
"Customer complaint that unit is not spinning properly, ran diagnostics found f7e6(motor fault) error code, found shifter fell out of cam, unit needs new shifter, part is out of stock so not scheduling return appointment ; ordrng 1 W10913953 (Shifter)"
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Cleveland, OH 44111
Dan H
Job Details: 07/02/2021
Customer peeled model and serial tag of off unit cannot verify warranty
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Lakewood, OH 44107
Marie V
Job Details: 07/02/2021
Replace thermistor and diffuser. Set freezer to 3* and fresh food section to 38*. Op test ok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Lakewood, OH 44107
Dan H
Job Details: 07/02/2021
"Customer complaint that unit is not cooling , fresh food section temperature at 78 degrees, freezer section temperature at 78 degrees, no frost pattern on evaporator, nothing is running, unit needs new control, customer does not want repair at this time ; ordrng 1 W10854027 (Cntrl), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Olmsted Township, OH 44138
Marie V
Job Details: 07/02/2021
"Replace main control and drain pump. Tested unit twice for leaks, nonOp test ok"
We serviced a
JENN-AIR WALL OVEN
Model JGW8130ADB
Near Garrettsville, OH 44231
Brian M
Job Details: 07/02/2021
Cc f9 error Hit door switch and lock moved into position Ran test bake to 350 OP Test Ok
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW1
Near Lakewood, OH 44107
Corina B
Job Details: 07/02/2021
Replaced the burner assembly. Optest ok.
We serviced a
WHIRLPOOL RANGE
Model WFC15M0EW0
Near Cleveland, OH 44108
Dan H
Job Details: 07/02/2021
"Installed new infinite switch, op test good ; schdld next appmnt for 7/14 WED !"
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Dorset, OH 44032
Brian M
Job Details: 07/02/2021
Replaced thermal fuse OP Test Ok
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Euclid, OH 44132
Joe O
Job Details: 07/02/2021
"Installed actuator, ran test cycle. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ03
Near Columbia Station, OH 44028
David R
Job Details: 07/02/2021
3rd time this rail has been replaced. Replaced center rail. Tested. Good. Op test ok
We serviced a
WHIRLPOOL WALL OVEN
Model KOCE507ESS05
Near Roaming Shores, OH 44084
Jeff M
Job Details: 07/02/2021
Installed the new part op tested good. Inverter
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Parma Heights, OH 44130
David R
Job Details: 07/02/2021
"Cc unit not heating correctly. No error codes. Ran diagnostics, heating element coming on at end. Unit heating is testing good. Can also feel air coming through vent. Would advise for best drying per owners manual would be to use rinse aid (higher level if needed, just set to 4) along with High Temp and Heated Dry. Also probably placing of items as well. Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Parma Heights, OH 44130
David R
Job Details: 07/02/2021
"Cc unit is frosting up and defrosting in the FZ, items will be frosting up in FZ and then start thawing out. Temp reading 45 in FF and FZ. Precious sealed system work done. Checked the back by compressor. On one of the lines on compressor refrigerant is leaking out. Dye is leaking. Will need new compressor and drier***has lockring. Will need lockring tech*** office to reschedule for 3 hours ***customer within 30 days, going to Lowes to see about returning ; ordrng 1 WPW10507886 (Compressor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS00
Near Parma, OH 44129
David R
Job Details: 07/02/2021
"Replaced icemaker, preformed test 57 to harvest and test 45 to call for water. Good. Give unit time for icemaker to cycle through and drop ice . Op test ok"
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near North Ridgeville, OH 44039
Marie V
Job Details: 07/02/2021
Replaced bearings and ran drain and spin. Op test ok
We serviced a
KITCHENAID REFRIGERATOR
Model KSRK22ILWH13
Near Euclid, OH 44123
Joe O
Job Details: 07/02/2021
"Installed fitting, and water line. Tested. Op test ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Elyria, OH 44035
David R
Job Details: 07/02/2021
"Found wires on drain damaged, probably from handing. Bracket also vent. Corrected bracket. Spliced new wires go drain. Tested, good. Op test ok"
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Elyria, OH 44035
David R
Job Details: 07/02/2021
"Door frame side is coming apart. Took pics. Gave estimate to customer. Do not order parts.; ordrng 1 WPW10535793 (Outer glass door), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Mentor, OH 44060
Joe O
Job Details: 07/02/2021
Installed led module. Found incorrect color housing for ff section. Needs led moduleModule out of stock. Office to reschedule; ordrng 1 W11462342 (Module)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Jefferson, OH 44047
Jeff M
Job Details: 07/02/2021
Installed the new part op tested good. Latch
We serviced a
MAYTAG DRYER
Model MEDB765FW
Near Jefferson, OH 44047
Jeff M
Job Details: 07/02/2021
The unit is not heating nor is it tumbling. The unit has an F4 E4 code indicating a line voltage issue the unit is getting 240 V at the outlet is wired correctly I also found the belt broken needs a belt and main control board; ordrng 1 WPW10131172 (Belt) and 1 W11089308 (Control)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2342LF7
Near Ashtabula, OH 44004
Jeff M
Job Details: 07/02/2021
The ice bin was not pushed in all the way. I pushed bin in everything started working
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Ashtabula, OH 44004
Jeff M
Job Details: 07/02/2021
Actuator failed no eta; ordrng 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ
Near Ashtabula, OH 44004
Jeff M
Job Details: 07/02/2021
The unit was purchased from Lowes back 2017 thats what it says on the paperwork. Due to the state of the issue I am unable to test it I would need it actually hooked up to water.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2342LF7
Near Ashtabula, OH 44004
Jeff M
Job Details: 07/02/2021
The ice bin was not pushed in all the way. I pushed bin in everything started working
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Elyria, OH 44035
David R
Job Details: 07/02/2021
"Replaced belt, tested. Replacing the belt with the cam took away noise. Tested with load of towels on drain/spin after wetting towels. Customer right by. No noise or grinding. Good. Customer to use and monitor over the weekend and if something pops up we will come back and replace the gearcase. Unit test good, op test ok"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Amherst, OH 44001
David R
Job Details: 07/02/2021
"Cc unit not agitating. Found new actuator not in correct position. Replaced from t/s. Tested. Good, op test ok ; used 1 WPW10006355WPW10006355 (ACTUATOR) from stock"
We serviced a
MAYTAG DRYER
Model MGDE900VJ1
Near Madison, OH 44057
Jeff M
Job Details: 07/02/2021
Installed the new part op tested good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Mayfield Heights, OH 44124
Jason N
Job Details: 07/02/2021
Installed front door panel. Customer satisfied with appearance. Op test good.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Perry, OH 44081
Jeff M
Job Details: 07/02/2021
Installed the new part op tested good. Cabinet
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near North Ridgeville, OH 44039
Marie V
Job Details: 07/02/2021
"Cc that they were using the oven and cook top and they heard a spark and front right burner stopped working. Confirmed. Replace infinite switch, no good only getting 120 to burner, called BJ ask me to follow black wire, found wire broken, corrected issue, tested unit. Op test ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5PHAXMS10
Near Elyria, OH 44035
Gabriel P
Job Details: 07/01/2021
"Found control bracket broken ordering ; ordrng 1 WP2180226 (Control bracket), used 1 SHIPPING (shipping and handling) from stock"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Grafton, OH 44044
David R
Job Details: 07/01/2021
"Called techline. Told him the control panel bubbled up the first time the customer used broil. He said might of been the placement of the vent or panel moved during shipping. Middle vent is top oven and Bottom Vent is right side vent. Readjusted vent and put new control panel on. Tried broil for 10-15 mins. Good. Op test ok."
We serviced a
TAPPAN RANGE
Model E0V-162
Near Madison, OH 44057
Joe O
Job Details: 07/01/2021
"Cc: not heating, element wires missingFound heating element wires dry rotted and shorted out. Will needs wiring harness. Cannot find any information on unit, or parts. Cannot repair."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cleveland, OH 44102
Corina B
Job Details: 07/01/2021
Replaced the shifter. Optest ok
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near University Heights, OH 44118
Brian M
Job Details: 07/01/2021
Installed lid OP Test Ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near Thompson, OH 44086
Joe O
Job Details: 07/01/2021
"Cc: ice clumping together, stripped auger pointCustomer has to open ice container to get ice out. Found auger shaft not engaging with ice bin. Needs auger, shaft and ice binParts out of stock, office to reschedule ; ordrng 1 W10910401 (ice-contnr) and 1 W10822606 (motor) and 1 W11228132 (shaft)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Geneva, OH 44041
Jason N
Job Details: 07/01/2021
Cc unit dispenser slides out and always reads detergent lowCustomer stated top dispenser drawer slides out during cycle and that the detergent level low display always comes on despite adding more detergent to drawer. Advised customer the detergent display is for the Load-n-go dispenser only. Showed customer how to use Load-n-go or turn it off if not using. Found unit tilted forward which would cause dispenser drawer to vibrate out during cycle. Leveled unit. Ran auto test. Op test good.
We serviced a
MAYTAG DRYER
Model MEDX550XW0
Near South Euclid, OH 44121
Jason N
Job Details: 07/01/2021
"Cc unit not drying clothesCustomer stated he already changed the vent, but did not help. Checked power in to unit, good at 244v L to L, 123v L to N. Checked all thermals, found heater element open. Unit needs heater element. Add cust. to cancellation list. ; ordrng 1 WP3387747 (Element)"
We serviced a
MAYTAG DRYER
Model MEDB955FW1
Near University Heights, OH 44118
Brian M
Job Details: 07/01/2021
Installed control and UI OP Test Ok
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Parma, OH 44134
David R
Job Details: 07/01/2021
"Cc oven not coming on, top burners working. Tested. Oven coming right on. Customer wasnt pressing start in the right place. Thought he had to press the blinking start instead of the start button. Unit good. Op test ok"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Painesville, OH 44077
Dan H
Job Details: 07/01/2021
"Customer complaint that unit is not spinning, ran diagnostics found f8e1(long/no fill), f7e6(motor fault), and f0e5(off balance) error codes, found unit has new style shifter that slips out of cam, unit needs new old style shifter, part is out of stock so not scheduling return appointment ; ordrng 1 W10913953 (Shifter)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Madison, OH 44057
Jeff M
Job Details: 07/01/2021
Unit was off-balance. Recalibrated also adjusted and re-level the feet and explained proper loading management for the machine. I tried to collect for the service call the card they provided got declined four times I ran it three times through the new app and once through the old way declined every time they didnt offer an alternative pay they called a higher up they said that its set up as bill to and they already worked it all out...
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Lakewood, OH 44107
Jason N
Job Details: 07/01/2021
"Cc unit front panel needs installed. Installed front panel using customer supplied pre Id part. Ran wash test, all functions normal. Op test good."
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Cleveland, OH 44109
Jason N
Job Details: 07/01/2021
"Cc unit not finishing cycles.Ran diagnostics, found code f7e5 for shifter fault. Ran auto test, unit did not shift into agitate or spin. Unit needs shift actuator. Replaced using truck stock. Ran auto test and calibration. Op test good. ; used 1 WPW10006355 (ACTUATOR) from stock"