"Cam and belt are good, tight. Ran diagnostics, good. Also found drain hose hitting back of unit, corrected to a different position. Ran drain/spin. Good. Op test ok."

"Cc unit not making ice. Opened up icemaker, getting power but motor just turning back and forth in place. Will need icemaker kit assembly. Customer paid SVC only, do not order parts. ; ordrng 1 WR30X10093 (Icemaker kit), used 1 SHIPPING (shipping and handling) from stock"

Found ice buildup in the back of ice box there was a service pointer ordering part ; ordrng 1 W10739629 (Gasket) and 1 W11126056 (Adapter)

"Found whole sensor harness is bad, charred and open. Discontinued, customer wants parts researched one more time. After researching, give customer call.; saved tckt"

"Cc unit is leaking and keeps giving errors, found error codes F8e4 for float switch fault and f9e2 for draining fault. Float switch was open the foam was stuck on side of switch housing, good power to drain pump but pump is not running. Replaced float switch and drain pump opt test ok"

"Cc unit not cooling as it should, too evap cover and only frost on top and bottom coil, per BJ low refrigerant, confirmed by hooking up gages and unit goes into a vacuum, Bj advised to charge with 140psi of nitrogen and use soap solution to detect leaks, no leaks found but pressure is going down bj said charge it to 140psi wait for it to equalize and if still going down and no leaks found, we both agree it has to be an internal leak. Send to management for review for refund. Per HB not charging service!; saved tckt"

"Coin operated. No key here to open up and test unit, will need to reschedule and let customer know we need key to operate.; schdld next appmnt for 11/24 WED !"

Cc unit not opening. Had to break open. Door latch is not operating correctly. Ordering latch. ; ordrng 1 WPW10275768 (Latch assembly)

Cc unit buzzing Found noise coming from water valve vibration Repositioned valve OP Test Ok

"Defrosted evap, replacedcontrol and harness. Set temps back to recommended and advise cust to allow 24 hours for unit to get back to normal temps optest okNo core for return"

Cc: not coolingFound compressor not starting. Compressor excessively loud. Found compressor seized. Needs compressor and drierCustomer showed pop; ordrng 1 W11370574 (Compressor) and 1 W10843121 (filter dryer)

"Replaced control and preheat unit to 350*, op test ok."

"Cust said that she need doors to put back together, unit has doors, shelfs and feets removed. Put all back together, plugged in unit, started getting frost pattern on fresh food section. Advice cust to allow 24 hours to reach normal temps. Op test ok."

"Cc that unit is not cooling. Confirmed unit was running fans were running but temperatures were at 72* at freezer and 73* in ff section. Checked compressors amperage and started at 2.00 amps and dropped to .70 amps unit has a leak in the system will need compressor, evap, and drier filter. Ordering parts.; ordrng 1 W10507884 (Compressor) and 1 WP2188823 (Evaporator) and 1 WPW10143759 (Uv drier)"

"Cc unit leaking from freezer.Found ice buildup on bottom of freezer, evaporator drain is iced over. Cleared ice from freezer, steamed out drain tray and drain hole. Pulled drain tube from rear of unit, flushed sludge out. Ensured good drain through drain. Op test good."

"Replaced the control, ui, freezer fan and pantry board. Freezer fan turns on. Cycled ice maker. Opt test ok"

Found ice jam on icemaker clear ice opt test ok ; used 1 SENIORDISCOUNT (senior discount) from stock

"Cc that when you dispense water it makes a noise. Confirmed noise comes from water valve, removed filter and tested with bypass, still had the same noise. Unit will need new water valve.; ordrng 1 WP67005154 (Valve), used 1 SHIPPING (shipping and handling) from stock"

Replaced the bake element and the burner coil. Heated the oven and cooktop. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock

"Cc that when oven is in use the carbon monoxide alarm goes off. Preheated unit to 350* for over 40 min, check for leaks and also verify the flame, is burning blue,(properly). Called BJ ask me to call Techline to see what else they want me to do. Called tech line spoke with Scott, he said that right now the alarm has not go off yet , to have cust use oven few more times, asked what gas it is, is natural gas. it could have been because it was the first 2 times it was used. At this point is working as designed. Advice cust to monitor. Op test ok"

"Found 120 voltage going to control but is not responding will need control gave estimate customer will think about it ; ordrng 1 W11417466 (Control), used 1 SHIPPING (shipping and handling) from stock"

Cc that unit is not dispensing water or making ice. Tried to dispense water could hear the water valve running but no water was coming out also filter was new. Found that ff section was overly packed blocking the air tower so i Steamed out the water tank and unit started dispensing water also cycled the ice maker for them. Explained to customer that they cant pack the refrigerator that much and they have to leave the center open for proper air flow because if not the air stays in back of unit causing the water tank to freeze. Opt test ok.

Replaced the ui and control. Checked the heater 12.8 ohms. Checked the power properly grounded. Opt test ok

Replaced the upper fan. Heated oven to 300*. Fans turned on. Opt test ok

"Installed inlet water valve. Ran auto test and calibration. All functions passed. Started normal wash cycle, unit sensed and filled to proper level and advanced to wash. Op test good."

"Cc unit not heating Customer stated unit stopped heating and slight buzzing noise from coils. Ran dryer op test, booster coil providing power to ignitor, ignitor glows. Main gas coil buzzes but does not open valve, verified power to main coil, good at 121v. Unit needs gas coils. Based on previous repair notes, short coils come with the gas valve. Will need to reorder gas valve. Not showing in stock at Marcone, office to contact customer with next service date. ; ordrng 1 5304524455 (Valve)"

"Cc unit coding f96 when trying to run bake Ran bake test on upper and lower ovens, f96 fault appears within a few seconds, this code denotes an upper blower fan speed error. Noticed upper cooling blower fan is not running, can hear it humming. Unit needs upper cooling fan. ; ordrng 1 WB26X31060 (Cooling fan)"

"Cc unit not starting, took terminal block cover off to check for voltage. Have 12V from L1 to N and 44V from L1 to L2 and 39v from L2 to N, check breaker box and dryer breaker was trip reset breaker unit is operating properly."

"Cc that the unit Shows an error code. Ran diag found error code of F5E2 lid lock will not lock or unlock , F3E5 stuck button , F2E1 UI stuck button. Ran test, unit did not lock. Replaced lid lock that was sent, ran calibration and auto test, pass, started a normal cycle. Pass. Op test ok"

"Cc: unit not draining at end of cycle, not drying properlyCustomer stated there was a 64 error code. Customer stated it does not drain any time unit is used. Found error code f6e4(inlet water, no water to unit). Found unit is filling. Found unit has high drain loop. Unit not filling when valve is off or after draining. Found unit is draining, and heater is functioning. Found no error codes after diagnostics cycle. Ran normal cycle, unit filled, canceled, unit draining. Repeated fill and drain multiple times. Found drain pump over heating. Needs drain pump. Replaced drain pump. Ran test cycle. Op test ok; used 1 W10876537 (PUMP-DRAIN) from stock"

Called and talk to customer. Customer getting error codes. F6E3/ communication error codes. Saying unit still wont drain/ spin intermittently. Tried unplugging as well. Ordering controls. ; ordrng 1 W11162441 (Console) and 1 W11135392 (Control)

"Cc unit getting F6E3 error. Communication error. Will need controls. Customer paid SVC and getting in touch with her home warranty. Do not order parts at this time ; ordrng 1 W11135391 (Control console) and 1 W11429620 (Control), used 1 SHIPPING (shipping and handling) from stock"

"Customer complaint that when she use cycle in drain and spin it didnt spin but it fill with water instead found spin with extra rinse and spin off on display explain her how to turn on and also how to take off rinse,opt test ok"

"Cc: not heatingFound heating element open. Needs element; ordrng 1 DC97-14486A (Element assembly), used 1 SHIPPING (shipping and handling) from stock"

"Found corrosion on board giving estimate customer will not fix she will think about it ; ordrng 1 WPW10084142 (Control), used 1 SHIPPING (shipping and handling) from stock"

CC that there is a loud noise in the spin. Confirmed. Found the bearings are worn. The lid is broken. Will need a new lid and bearings. Lid is nla. ; ordrng 1 W10435302 (Bearing) and 1 8565267 (Lid)

"CC that the drawer is not on correct, there is a dent on the side, and there is part of the seal missing on the cooktop. Confirmed. Relined the drawer. Advised cust that this had a discount on model. Took picture of the cooktop seal. Office to reschedule ; ordrng 1 W11156895 (Cooktop)"

"Customer complaint of condensation on outside of cabinet, found unit stuffed next to a tall pantry cabinet advised customer that unit should have at least 1 of space for air flow, unit is operating as designed"

"Pulley making a squeak sound giving estimate replace from t/s opt test ok ; used 1 WED5500XW0 (Pulley), and 1 SENIORDISCOUNT (senior discount) from stock"

"C of icemaker leaking Found seal in icemaker leaking Needs icemaker ; ordrng 1 WPW10190965 (icemaker), used 1 SHIPPING (shipping and handling) from stock"

Installed washer door hingeOP Test Ok ; used 1 SHIPPING (shipping and handling) from stock

Customer stated they did not receive parts hold off on ordering Cc unit not powering on Found power cord burntAdvised on getting cord replaced first

"Damper making loud noise,ordering ; ordrng 1 W11087463 (Damper), used 1 SHIPPING (shipping and handling), and 1 SENIORDISCOUNT (senior discount) from stock"

"Unit had no lights on and drain pump was running, clear drain cycle, place u it in diagnostics and found error code F1E1 for main control fault. Replaced main control using T/S W11170317. Took core for return ; used 1 W11170317 from stock"

"Cc unit still leaking under underneathFound evaporator drip pan had fallen off left side of hanger, sitting at an angle, pan was not secured. Pushed drip pan back onto hanger and secured with front spring clip. Pan secured, op test good."

"Cc unit needs door hinges due to broken hingeFound right side door hinge spring broken. Unit does not need hinges, will need hinge springs. Will credit customer for hinge cost towards springs and labor cost. Springs not in stock at Marcone, office to contact customer with next service date. Retrieved hinges for return. ; ordrng 2 WB9K5 (Door spring)s"

Installed washplate. Ran auto test and calibration. Op test good.

"Installed ice maker, cycled ice maker, ice maker indexed and filled mold with water. Installed condenser fan motor. Op test good."

"Cc unit not draining completely Customer showed pop. Customer stated the unit will randomly leave clothing wet at end of cycle. Ran diagnostics, found code f7e1 for basket speed fault. Cleared code, ran auto test, all functions passed, no issues found. Re-calibrated basket sensing. Possible unit be overloaded or going offbalance due to uneven load. Unit is working as designed at this time."

"Customer complaint that power button does not work, confirmed, unit needs new user interface ; ordrng 1 W11561182 (Ui)"

Installed corner filler OP Test Ok

"CC that the unit is not washing. Confirmed. Ran diag 6-4 float switch open4-3 wash motor not running 7-1 no heat. Checked the power at the control for the pump and motor 0 volts. Will need a control and pump and motor. Control is still under warranty. ; ordrng 1 W11305293 (Control) and 1 W11085683 (Pump and motor) and 1 WP67001668 (Housing), used 1 SENIORDISCOUNT (senior discount) from stock"

"Cc that the unit is,loud or gets loud sometimes and that they cant level unit or keep it in the floor from moving. Confirmed the noise is coming from fan, is normal noise, explain cust that new unit now makes noises that we are not used to, showed owners manual the normal noises that unit can make. Took temps 0* on freezer and 39* on fresh food section. Leveled unit and showed cust that this unit is level by a bolt that is hooked with rollers, do not have feet. Unit is working as designed at this point.op test ok"

"Cc that the unit is squeaking. Confirmed. Found pulley needed replaced. Replaced from T/S. Op test okAdvice cust to replace flexible foil vent, for rigid metal or flexible metal. ; used 1 279640 (PULLEY-IDR) from stock"

CC that the unit is leaking. Confirmed. Found water leaking in the ff section from the drain pan. Steamed out the drain hole. Drain pan was not lined up with the drain hole. Made sure several times the drain hole is clear. Opt test ok.

"Cc that when they shut the water for the house the washer drips water and it gets full and that the agitator is not working properly. Water is turned on right now, no water dripping from valve also found that agitator and cam are stripped. Unit will need new agitator. Explain cust that the water valve shuts by water pressure, is theres no pressure water valve will drip. ; ordrng 1 WP3946501 (Agitator) and 1 3363663 (Cam driven) and 1 285805 (Water Valve)"

Replaced both electronic controls but still need control box since was sent wrong. Ordering control box. Took cores and wrong part for return.; ordrng 1 W10798005 (Control box)

"Cc that the floor under unit is burned. Took pics, called tech line. Had to call safety, told me that tell cust to call company to verify if floor meets heat resistance. But 7nit is working as designed. Cust will call safety and warranty."

"Unit is not installed, no screws on the side, when you open the door the unit moves. Replaced ui tested good. Brought core for return"

"Cc that the unit is leaving white residue the clothes. Started a quick cycle and let unit run for a while, started to have bubbles without detergent, no white things arround water , opened top cus cleaned up , explain cust that run a few cycles with white vinegar 2 cup to get as much as detergent residue out. Even if using 1-2 tablespoons theres residue from previous owner. Cust will use vinegar to clear that out. Op test ok"

"Cc unit not workingCustomer stated she started the unit for a cycle, the door locked and it stopped right there. Found unit door locked. Would not go into diagnostics. Power cycled unit for 1 minute. Unit unlocked. Ran diagnostics, found code f8e1 for low fill. Ran diagnostics cycle, all functions passed. Started quick wash cycle, unit filled with water, locked door and tumbled. Could not duplicate a non function issue at this time."

"Cc unit not turning on Found door switch lever broke. Unit needs door switch. Replaced using truck stock. Ran dryer op test, good operation and heat. Op test good. ; used 1 WPW10569603 (DOOR SWTCH) from stock"

"Cc that the unit is making a noise when agitating. Ran diag no error code , found cam stripped. Replaced cam and shifter from T/S. Calibrated unit, tested unit. Op test ok; used 1 W10721967 (PULLEY), and 1 W10913953 (ACTUATOR) from stock"

"Found fitting on water line not install properly try fixing issue so far no leaks,opt test ok"

Cc that oven is not working. Confirmed tried to preheat oven to 350* and would not ignite used my watt meter to test the amperage on the igniter and was only pulling 2.54amps igniter is weak will need igniter replaced. Left as estimate for now till they get the receipt situation resolved. Opt test ok.; ordrng 1 W11176454 (Igniter)

"Customer stated they called and canceled service, because washer is working"

"Part was not needed fix issue with unit, opt test ok returning part"

"Installed new thermal fuse, op test good"

"Cc that unit is not making ice and bin was hard to pull. Verified and bin was stiff because of moisture buildup on track fixed issue and ice maker can not find home position tried to manually jump ice maker and tried to reset it but would not cycle will need ice maker replaced. Ordering part, office to reschedule part is out of stock.; ordrng 1 D7824706Q (Ice maker), used 1 SHIPPING (shipping and handling) from stock"

Cc unit not completing cycles Found error for long fillFound hot water not on Turned hot water on ran test cycle OP Test Ok Advised on water flow

"Same continuous issue, CC door seal will not stay on or when pulling out/ pushing in top rack, will grab onto seal and pull it off. went over upper rack hitting and grabbing onto the door seal, techline suggested replacing the top rack adjusters and upper rack and glides, if still having issues then recommend replacement of the entire tub. ; ordrng 1 WPW10350382 (Rack) and 1 W11259785 (Left track) and 1 W11259786 (Right track) and 1 WPW10546503 (Adjusters)"

Replaced bottom door seal and leveled feet a little more and ran unit for about 20 minutes and no leaks were detected. Opt test ok.

Check wires on light they good need module ordering also advise customer not to put anything in front vent cause other wise air flow will not circulate around unit and things start to freeze and also to make sure seal on ice box is not crooked and make sure is straight ordering part needed ; ordrng 1 W10632157 (Housing led) and 1 W11527432 (Led)

"Cc that unit will work fine in timed dry but nit when sensing clothes will still be wet. Did the test for the moisture sensors and passed also checked the resistance on the thermistor on the exhaust housing and was a little off. Called BJ to get his opinion and said to order control, moisture sensor harness, thermistor and thermostat to cover all parts that could be malfunctioning. Ordering parts.; ordrng 1 WP8577274 (Thermistor) and 1 WP3391912 (Thermostat) and 1 WPW10298258 (Harness) and 1 W11526014 (Control)"

"Installed new console, op test good"

Replaced seal on right hand side door and steamed out fro proper fitment and seal around cabinet. Opt test ok.

"Installed new control and user interface , op test good"

"Customer complaint of squealing noise, confirmed, unit needs new pulley and rollers, installed new dryer repair kit, op test good ; used 1 4392067 (DRYER REPAIR KIT) from stock"

Installed blower fans. Ran test bake on both ovens. Op test ok

Installed water valve. Tested. Op test ok

"Cc unit door will close, if closed will open back up through cycle. Customer had this delivered in May 6th, was swapped out by Best Buy because they couldnt fix it. Customer had POP, took pic. Good. Replaced latch and striker kit. Tested, good. Advised of not slamming door. Op test ok. ; used 1 279570 (LATCH) from stock"

"Cc unit not cooling. Temp in FF 70, FZ 50. Found cooling off was on. Let customer know. Said have kids in the house. Most likely was turned on by accident. Went into diagnostics, checked components. Fans coming on, compressor coming on. Give 24 hours to cool back down to normal temps, 24-48 hours for ice. ; used 1 SENIORDISCOUNT (senior discount) from stock"

"Cc unit FF top shelf items are freezing in front of damper. Took temps of each shelf in FF, ranging from 37-39* at this time compressor and FZ are running. Took temps in FZ ranging from 0- -1. Temp bars for FF set at 2 bars, FZ set at 3 bars. Checked and bottle of water is frozen on top shelf but also is right in front of air circulation, causing whatever is in front of diffuser will freeze. In owners Manual also else temp too cold, refrigerator side. Let customer know thats the way the Refrigerator is set up, FF gets cold air from FZ. So if something is in front of diffuser, blocking air circulation, can cause to freeze up. Went into diagnostics, all checks pass on sensors. Checked voltage and getting correct voltage where its suppose to. As far as components wise, all check in order and working correctly. Unit is working as designed. Just cannot block air flow circulation, turning and adjusting temp controls as well can help. Called techline to document. Went over everything done, went over findings today. Techline said to make sure no items are blocking diffuser, cold air directly from FZ, keep temp settings on control 2 or 3 bars. Customer to also read use and care guide if needed. Unit is good. Op test ok."

Installed freezer door OP Test Ok

CC that the time and the sound does not work. Confirmed. Ran diag no codes. Reset the control. Was able to set the time and sound. Opt test ok.

"Installed control. Found unit not sensing lid. Ohmed out latch, found latch failed. Needs latch and strike; ordrng 1 W11394572 (Latch) and 1 W11457841 (Strike)"

"No serial number sticker on unit. Cc unit starts and shuts off a few seconds later and light start blinking, ran normal cycle and watch unit for 20 mins, still running, unit fill, wash and drain as it should. Cant duplicate issue, explain to customer that since there is no S/N sticker there is no much we can do if we need to order parts. Unit is working properly"

"Cc unit not draining. Found drain plug on disposal not knocked out. Removed. Ran diagnostics, unit is good. Op test ok."

Cc unit not getting cold water Found valve not opening Replaced valve Ran test OP Test Ok

Installed gasket. Gasket is sealing. Op test ok

"Cc unit not operating, ran diagnostics and found error code F7E4 for Basket Re-engagement Failure. And F6E3 for Communication Error: ACU Cannot Hear MCU clear codes and ran diagnostics cycle when unit get to spin part basket spins really slow. Took rotor off and found some deterioration, Try engaging the shifter through diagnostics and wont engage.; ordrng 1 W10734521 (Slider) and 1 W10915701 (Rotor) and 1 W11419171 (Control)"

CC that the heat never shuts off or the timer. Confirmed. Found the heater welded to the cabinet. Found the back panel dented. Took pictures. Replaced the heater from t/s. Opt test ok. ; used 1 279838 (ELEMENT) from stock

Replaced the ice maker. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock

Cc unit is freezing up in fridge section Found ice build up From previous experience this is an issue with thermistor and fan Needs thermistor abs fan kit ; ordrng 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll)

"Cc: not washingFound unit is filling, sump receiving proper power. Unit is not washing. Needs sump assemblyCustomer does not want to repair at this time ; ordrng 1 W11087376 (pump&motor), used 1 SHIPPING (shipping and handling) from stock"

"Cc unit keeps sparking, verify that unit will keep sparking, Customer will contact wpl for a concession, we will order parts after authorization from wpl. Unit will need a spark module and switch harness.; ordrng 1 WP8286686 (Switch harness) and 1 WP8286828 (Spark module), used 1 SHIPPING (shipping and handling) from stock"

"CC that there is a fault code of f5. Confirmed. Unit would not go into diag. F5 would flash. Replaced the latch from t/s. Ran diag cleared the codes. Ran a calibration. Started a drain and spin. Opt test ok. ; used 1 W10810403 (LID LATCH), and 1 SENIORDISCOUNT (senior discount) from stock"

Replaced the housing. Opt test ok ; used 1 SHIPPING (shipping and handling) from stock

"Replace control and sensor,opt test ok"

"Cc UI is not making proper selections and not working properly Found 10 UI mis communications errors Advised on UI and control replacement Customer is 3 months past parts warranty he will call whirlpool to see if they will still cover ; ordrng 1 W10915661 (panl-cntrl) and 1 WPW10453975 (cntrl-elec), used 1 SHIPPING (shipping and handling) from stock"