Local Reviews
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Joe O.
DISHWASHER WHIRLPOOL WDF510PAYSA Cc: not drainingFound drain pump sounds like it’s spinning around rocks. Found drain hose was plugged. Vacuumed out drain hose. Op test ok
Corina B.
RANGE WHIRLPOOL WFE540H0AS1 "CC that the bake is not working. Found the bake element is cracked. Will need a new bake element. Cust can install ; ordrng 1 W10779716 (elmnt-bake), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
WASHER MAYTAG MVWB765FW2 Installed UI and control Ran auto test and calibration OP TEST OK
Dan H.
DISHWASHER WHIRLPOOL WDF330PAHS3 "Installed new valve, op test good"
Brian M.
REFRIGERATOR GE PSB48YSKBSS Cc unit not making ice and no water Found icemaker fill tube iced over and water line going to fridge has no low flow Cleared ice in freezer and advised to have line to fridge serviced
Dan H.
RANGE KITCHENAID KEBS107SSS04 "Installed new thermal fuse, op test good"
Joe O.
WASHER MAYTAG MVWC565FW2 Cc: leakingCustomer states it leaked when it wasn’t being used. Ran auto test and calibration. Unit did not leak. Found water leaking from the sink drain where the unit drains to(took pic). Ran manual fill. Watched. Could not duplicate leak. Placed water mat. Op test ok
Brian M.
REFRIGERATOR WHIRLPOOL WRR56X18FW02 Cc of temps rising Found ice ball on cap tube on evap Checked all over unit for uv dye could not see any dye Connected gauges found unit in a 10 inch vac Called whirlpool Non repairable
Jason N.
WASHER MAYTAG MVWB835DW4 "Cc unit not respondingCustomer stated he can unplug it to reset but then it goes back to locking up again.Ran diagnostics, found code f5e1 for lid lock fault. Ran manual lid lock function, lid lock will lock but will not respond when trying to unlock. Unit need lid latch assembly. Did not find truck stock for this part even though it shows in stock list. Ordering part. ; ordrng 1 W10810403 (lid lock assy)"
Arthur V.
REFRIGERATOR FRIGIDAIRE FFHS2622MWKA "ICEMAKER not working because of a water leak. Found valve leaking and need replaced. Reschedule at customer request ; ordrng 1 242252702 (valve), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Joe O.
DRYER WHIRLPOOL WED4815EW0 "Cc: squealing, long dry timesFound rollers and pulley seizing up. Found unit has good heat and air flow. Needs dryer repair kit.Cust Has a foil accordian style vent hose attached to dryer (see pic). Explained the fire hazard associated with this type of vent hose and advised cust to replace with a semirigid metal hose to prevent fire hazard. ; ordrng 1 4392065 (dryer repair kit)"
Joe O.
REFRIGERATOR WHIRLPOOL WRT111SFDW04 "Cc: not coolingFound unit pulled out missing front wheels. Found scratches on floor under unit looks like from from it getting moved around. Found compressor is attempting to start and is extremely loud. Tapped system found resting pressure at 74psi. Needs compressor, drier, and front levelers; ordrng 1 WPR-30039 (leveler) and 1 WPR-30268 (washer) and 1 WPW10143759 (dryer) and 2 WPW10340017 (leveler)s and 1 WPW10507886 (compressor)"
Jason N.
DISHWASHER GE DDT595SSJ2SS "Cc unit still not turning onCustomer stated she wanted power checked before ordering a control since this is the second dw that has had control board issues. Checked power in to unit, good voltage at control board 121v, however there is no ground hookup to unit, no ground in power supply wire. Advise customer to have electrician run a dedicated ground for unit before replacing control board. Customer will call office if work is done and she wants to order control board (WD21X24901); saved tckt"
Joe O.
REFRIGERATOR MAYTAG MFI2269VEM8 "Cc: not making iceFound ice maker not cycling. Found water valve seeping and froze the finger in ice maker and jammed it up. Fill tube also frozen. Needs water valve.; ordrng 1 67006322 (water inlet valve9684), used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
REFRIGERATOR KITCHENAID KRFC704FPS03 "Cc no cool. New fridge, customer hasn’t used before, never cooled at all. Called Brain. Compressor is staying on the whole time New coated evap. Will need new compressor kit.*** wise motion compressor. Will need lock ring tech with oiliest gauges *** 3 job count; ordrng 1 W10654592 (COMPRESSOR )"
David R.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Cc of FZ frost over food. FF 39*, Fz 4*. Found door will not close easily, slide rails are bad. Ordering slides out, also to steam gasket; ordrng 2 W11265130 (slide)s"
David R.
WALL OVEN KITCHENAID KOCE507ESS07 "Cc no display. Display not coming on, light in microwave coming on but not light in oven. Correct power to unit. Wiring checks good. Ordering controls, UI, light.; ordrng 1 W10915648 (cntrl-elec) and 1 W11093258 (panl-cntrl) and 1 W11179310 (cntrl-elec) and 1 W11292252 (light-oven) and 1 W11398764 (FILTER )"
Jeff M.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Unit was not cooling. I removed the evaporator compressor and filter. There was no Freon to recover “it all leaked out”. I soldered the new components in place I put the unit in a 30 inch vacuum held for 20 minutes no change. I charge the machine with 5.5 ounces of Freon reassembled the unit operation tested good. I recommend it to the customer to wait at least 24 hours before stocking the unit with food.
Jason N.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Cc unit making humming noiseCustomer stated it seems to be from the freezer side. Found evap fan noisier then normal. Ordering evap fan motor.; ordrng 1 WP2169142 (evaporator fan blade) and 1 WP2315549 (evap fan motor)
Arthur V.
WASHER WHIRLPOOL WTW5000DW2 Found customer was holding start button too long causing unit not to function. Advised customer to use start button like a doorbell and just push it and let go. Customer aware of issue. Unit op test good.
Joe O.
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Cc: Leaking under unit when using the water dispenserFound line going into guess fitting not seated correctly. Re seated line. Tested unit. placed water mat. Op test ok
Jason N.
WALL OVEN COMBO ELECTROLUX E30EW85ESS2 Installed bake element. Ran bake test to 300 degrees. Op test good.
Arthur V.
WASHER WHIRLPOOL WTW5000DW2 Customer complaint unit is noisy. Cycled in adjatate and spin. All sounds normal. Unit is working as designed. Op test good. Ready for resale ran diagnostics no errors.
Jason N.
RANGE WHIRLPOOL WOD77EC0HS01 "Cc unit lower oven does not shut offCustomer states the lower oven shuts off but it sounds like it’s still on.Ran bake tests on upper and lower ovens, both reached temps and stabilized. Both were able to be canceled using power buttons. Advised customer that blower fans will stay on after shutting down unit until a safe temperature is reached in oven. Ran diagnostics, found code f6e0 for lost communication, asked customer if clock time and dates are resetting, she said yes randomly. Advised her she will need to connect unit to WiFi for time to stay current and that wp is working on an update for later this year. Unit is operating as designed."
Joe O.
WASHER WHIRLPOOL MAH5500BWW "Cc: jet like noises, clanking noisesFound basket extremely loose, found jet like noises in spin. Needs outer tub and basket assembliesBasket shows no longer available."
Arthur V.
DRYER FRIGIDAIRE CRER5700AS0 Put customer console back together. Op test good
Joe O.
DRYER WHIRLPOOL WED5000DW2 Installed door handle. Op test ok
Dan H.
COOK TOP KITCHENAID KGCS105GSS09 "Customer complaint that left front burner is not lighting, igniter arcs when other burners are lit, unit needs new igniter switches also; ordrng 1 WP4456905 (harns-wire)"
Jeff M.
DISHWASHER WHIRLPOOL KDPE234GPS0 Installed new part unit op tested good
Jeff M.
WASHER WHIRLPOOL MVWB855DC3 I put the unit in diagnostics the unit had an overload code I cleared the code I ran the unit in a spin cycle drain cycle recirculating pump cycle and was not able to duplicate sound I put the unit in a drain and spin cycle was not able to duplicate the sound unit tested good
Jeff M.
WASHER MAYTAG MVWB855DW0 Installed new part unit op tested good
Joe O.
WASHER WHIRLPOOL LAW2400AAE Cc: debris coming from drainAdvised customer the debris if buildup of fabric softener and detergent over time. Advised customer she can try to run a cycle with some vinegar or bleach to help eliminate some of the build up. Op test ok
Joe O.
REFRIGERATOR KITCHENAID KRMF706ESS00 Installed ice maker and fan. Ran ice maker and fan test. Op test ok
Joe O.
REFRIGERATOR WHIRLPOOL WRS322FDAM04 Cc: not coolingFound temps at 68 degrees in both ff and freezer sections. Found compressor not running. Installed start device. Unit is cooling. Advised customer to allow up to 24 hrs for get back to temp. Op test ok ; used 1 8201786 (STARTER7155) from stock
Arthur V.
WALL OVEN WHIRLPOOL WOD77EC0HS00 Replaced console and unit fired up and started to heat. Op test good. Bottom oven lights not working. Needs lower oven appliance mngr bd Unit is useable for thanksgiving. Reschedule at customer request ; ordrng 1 W11261164 (cntrl-elec)
Gabriel P.
WASHER WHIRLPOOL WFW5620HW0 "Ran diagnostic no error code,ran spin cycle 17 minutes with supervisor standing next to me also explain what are causes that could make a front load shake with is off balance as we were watching unit spinning it never shake the supervisor was very pls with my diagnose,opt test ok no issue found"
Dan H.
DRYER WHIRLPOOL WGD4815EW2 "Customer complaint that installers did not install vent properly, corrected vent for them , unit is operating as designed"
David R.
DRYER WHIRLPOOL MGD6630HC0 "Cc of noise. Found noise coming from loose nuts by blowing housing. Corrected, made sure everything was tightened. Tested, good. Op test ok"
David R.
DRYER MAYTAG MEDC465HW0 "Cc towels weren’t drying. Arrived and customer had unit temp switched to air fluff. Switched to high, ran and checked airflow outside, good. Took off cover and checked voltages. Wires are hooked up correctly but not giving correct volts. Red to Black wire is suppose to be 240, is giving 120. White to Red wire is suppose to be 120, giving 240. Talk to Brian, receptacle wring or wiring at breaker wrong. Unit test good. Customer needs to call development and have them come check it out."
Corina B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Replaced the fill tube to ice maker. Cycled ice maker. Optest ok.
Corina B.
OTR MICROWAVE KITCHENAID KMHC319EBS3 "cust showed pop, sent pic. CC that the unit light is not working. Checked the lights bulbs, no resistance. Will need a new lights. Cust can install lightbulbs. ; ordrng 2 W10709921 (bulb-light)s"
Corey L.
REFRIGERATOR WHIRLPOOL GI6FARXXY08 "Customer complaint ice maker not working, confirmed, heating element on im failed, quoted to replace with ts, ok,replaced, op test good ; used 1 W10882923 (ICE MAKER ASSY 103.59) from stock"
Jason N.
RANGE JENN-AIR D140 Cc unit downdraft motor doesn’t work Customer stated it only hums and smells like burning electrical. Confirmed downdraft motor seized. Motor (12001311 ) is nla for this unit.
Jeff M.
REFRIGERATOR KITCHENAID KRMF706ESS01 I called Whirlpool Tech line regarding the warm temperatures. He proceeded to tell me there are two issues that could cause this one is if the drip pan in the evaporator is warped it could cause excessive freezing on the evaporator itself. As long as the evaporator or CFC system is intact. I checked the evaporator there is no excessive ice or freezing. So the only other option is the user interface which controls the climates of the unit. Unit needs a new user interface; ordrng 1 W11330971 (UI)
Corey L.
WASHER MAYTAG LAV3600AWW "Customer complaint washer keeps going out of balance and moving around floor, found tb TDL-0131-S to check spring eyebolt length under unit for this complaint, feet under unit were uneven making unit teeter, leveled feet, adjusted front eyebolt to tighten spring almost 1/4” to even out with other two eye bolts, ran high spin, customer did not have anything to wash with to test while tech was there, op test good"
Dan H.
REFRIGERATOR KITCHENAID KRMF606ESS01 "Installed new harness, deli control, and led module, op test good"
Corey L.
REFRIGERATOR WHIRLPOOL WRS588FIHW00 "Customer complaint fridge gasket has gap, not sure exactly what customer is referring to, There are small gaps between gasket and door but is still foamed to the liner, did ring a gap on frz bottom frame, siliconed gap, see gap pics"
David R.
MICROWAVE WHIRLPOOL WOCA7EC0HZ00 "Cc of UI changing numbers by itself and noise. UI changing time ahead by itself, and also when the microwave is done heating up, the finish noise to let you know it’s done sounds low and gurgled. Ordering UI control.** customer had POP; ordrng 1 W11299279 (console)"
Corey L.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Installed ff door, op test good"
Dan H.
WASHER MAYTAG MVWB835DW4 "Customer complaint that unit stops mid cycle and agitation is loud, ran diagnostics found f7e5(shifter failure) error code, found shifter worn out, installed new shifter, op test no good , unit needs new control also; ordrng 1 W11105155 (cntrl-elec), used 1 W10734521 (SHIFTER) from stock"
Dan H.
DRYER MAYTAG MGDB850WQ0 "Customer complaint of loud squealing noise, confirmed, unit needs new pulley and rollers, installed new dryer repair kit, op test good ; used 1 4392067 (DRYER REPAIR KIT 47.83) from stock"
Gabriel P.
WASHER MAYTAG MVWC415EW0 Found lots of oil underneath also transmission sound very loud ordering parts needed ; ordrng 1 W10006384 (belt) and 1 W10416664 (motor-drve) and 1 W10550173 (shield) and 1 W10597177 (actuator) and 1 W10625046 (capacitor) and 1 W10721967 (drive pulley) and 1 W11035747 (gearcase)
Dan H.
WASHER WHIRLPOOL MVWB835DW4 "Customer complaint that unit stops mid cycle and light flashes, also does not fill with water, ran diagnostics found f0e3(over loaded), f0e5(off balance), and f5e1(lid switch fault, lid was up) error codes, lid is not locking, installed new lid lock, op test good, advised customer that a load size equals 6-7 bath towels and to only use 1-2 tablespoons of H.E detergent ; used 1 W10810403 (LID LATCH) from stock"
Corey L.
WASHER WHIRLPOOL WTW4855HW1 "Customer complaint washer is not filling up with water and pointed to level 3/4 up the basket for max on deep water, advised this is normal operation, average load size for this machine is 6-7 bath towels roughly halfway up the basket, and the unit will sense how much water to add per cycle, ran diagnostics no errors, drain hose is installed properly, calibrated, unit is operating as designed"
Gabriel P.
RANGE WHIRLPOOL WFE505W0HS1 Found 240 on terminal when preheating to 350 but is not turning on the bake element check voltage to element 000 control not send voltage to bake element check voltage to control 122 also when on preheat relay on control makes a clicking sound will need control ordering ; ordrng 1 W11314391 (cntrl-elec)
Arthur V.
WASHER WHIRLPOOL WTW5840BW0
Corey L.
RANGE WHIRLPOOL WFG525S0JZ0 "Customer complaint of a small dent above control, confirmed and first part sent was also damaged, took pic of damage on second part, replaced part, once protective plastic cover was removed a very faint ding could still be noticed on top right of control window, customer wants to see if wife thinks ding is too noticeable and will call us back to reorder if she does, unable to capture a good pic as ding is barely visible in some lighting"
Corina B.
REFRIGERATOR KENMORE 253.4472311 "CC that the unit is not cooling. Ff 68*. Found the thermostat is staying off. Tapped the thermostat and unit turned on. Will need a thermostat. Cust is going to install part; ordrng 1 216715500 (temperature control), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
WASHER WHIRLPOOL MVWB765FW3 "Customer complaint washer going off balance on every cycle except rapid wash when washing bedding, advised customer queen and king sized comforters are too big for this unit, average load size is 6-7 towels, ran diagnostics found locked rotor error and off balance, cleared, rotor is free but found a towel under unit, the towel could have been sucked up to rotor during spin and bound rotor, removed towel, ran calibration, op test good"
Corey L.
REFRIGERATOR MAYTAG MBF2258XEW6 "Installed evap fan, op test good, advised customer to allow 24-48 hrs for temps to settle"
David R.
WASHER MAYTAG MVWC465HW "Cc noise, banging noise. Found coins under agitator. Went through test mode, over load error. Tested components and everything sounds normal, in spin/agitate, no noise. Tested in manual on spin/ agitate, good. Suspension checks good. Ran rinse and spin with clothes in, showed customer on spin, good. Leveled unit out as best as possible. Advised customer of clothes getting tangled in wash or overloading causing basket to go out of balance. Unit test good. Op test ok."
Jason N.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Cc unit making humming noiseConfirmed noise coming from freezer. Found fan grille vibrating against bad panel. Removed and added small piece of foam insulation to isolate fan vibration. Vibration removed.
Dan H.
RANGE WHIRLPOOL WFG505M0BS0 "Customer complaint of gas smell and burner takes an hour to light, started bake for 350 degrees, found igniter weak, installed new igniter, burner lit, no gas smell noticed, unit is operating as designed ; used 1 12400035 (IGNITER) from stock"
Jason N.
WASHER MAYTAG MVWB865GW0 "Cc unit codes f6e3 errorRan diagnostics, found code f6e2 for UI acu communication fault. Replaced console and control board using customer supplied pre Id parts. Ran auto test and calibration, op test good."
Jason N.
RANGE WHIRLPOOL WFE505W0JS0 "Cc burners on cooktop are flakingFound what looks to be metal scorch flakes from bottom on pots or pans stuck onto glass. Advised customer that depending on what type of cookware she’s cooking with, this may return on the new cooktop. Installed new glass cooktop. Op test good. Advices customer she can use baking soda vinegar mix or glass top cleaner to help remove substances that deposit onto the cooktop."
Dan H.
REFRIGERATOR WHIRLPOOL WRT318FZDW02 "Installed new thermistor, op test good"
Dan H.
REFRIGERATOR WHIRLPOOL WRT314TFDW00 "Customer complaint that freezer section is not cooling, unit is in a garage, explained to customer that freezer section will not work in garage during winter months, This refrigerator is intended for use in a location where the temperature ranges from a minimum of 55°F to a maximum of 110°F per owners manual, unit is operating as designed"
Gabriel P.
RANGE KITCHENAID KODE500ESS02 "Replace broil element,all racks and gasket then preheat the broiler to 450 also for got to mention when taking upper broiler element notice wire connector was snapped I had to take wall oven from the wall to work on the back use some wire from truck stock that I had,opt test ok"
Joe O.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Cc: drawer stuckFound drawer not installed correctly. Re installed drawer. Op test ok
Gabriel P.
REFRIGERATOR MAYTAG MSS26C6MFZ00 "Replace door,opt test ok"
Corina B.
DRYER WHIRLPOOL WED95HEDC0 "CC that the unit is not getting hot. Checked the terminal block l1 to n 0 volts, l2 to n 120 volts l1- to l2 0 volts. Will need an electrician. Customer has a foil style vent advised customer to replace with a semi rigid or rigid vent. optest ok"
Corina B.
DRYER KENMORE 110.694228 "CC that the unit is not heating. Checked the terminal block, correct power. Checked the fuses, good. Checked the contacts at the timer. Will need a timer."
Gabriel P.
DISHWASHER KITCHENAID KUDS30IVBL0 "Found a purse underneath dishwasher having contact with hinge making clacking sound,correct issue,opt test ok"
Corina B.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Cust showed pop, sent pic. CC that the unit is freezer food. Checked the return clear. Advised the customer the shelves need to be in line with each other to have proper airflow. Optest ok"
Arthur V.
REFRIGERATOR FRIGIDAIRE LGHB2867PF6A Replaced dispenser module. Op test good
David R.
DRYER WHIRLPOOL WED85HEFC2 "Replaced parts, tested. Op test ok."
David R.
DISHWASHER KITCHENAID KDTM354DSS5 "Replaced parts, tested, good. Op test ok."
Corey L.
SXS REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Customer complaint fridge is on coldest setting and only got a little colder than before, confirmed temps were 65 in frz and 68 ff, found refrigerant low, no leaks detected, low side in 23” vac and high side 100psi, added 2 more oz of r134a, waited 10 minutes for pressures to stabilize, low side now at 0 and high is at 150, waited for frost pattern to develop on full evap, op test good, temp in frz at when tech left, advised customer to allow 24 hrs for temps to settle"
Jeff M.
REFRIGERATOR KITCHENAID KRMF706ESS01 Installed new part unit op tested good
Jason N.
FREEZER UPRIGHT FRIGIDAIRE FFFH17F2QWD Cc unit temps not holdingFound ice jammed in evap fan shroud. Removed ice buildup from fan and drain. Cleared drain and ensured good flow through. Removed ice from freezer floor. Evap fan test good. Reshaped lower right corner door gasket. Advised customer to allow 24 hrs for unit to fully return to desired temps.
David R.
WASHER WHIRLPOOL WFW92HEFW0 "Cc of no sound on display and fabric signal says hold 3 seconds for sounds, held and sounds came back on. No error codes, ran test cycle and on C3 water filled into fabric softener position. Unit is good. Op test ok"
Arthur V.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Found freezer door switch faulty and water filter housing needs replaced. ; ordrng 1 W10884390 (icemaker) and 1 W11396033 (SWITCH ) and 1 WP12568001 (cover- fil) and 1 WP67001668 (plate- fil)
Corina B.
REFRIGERATOR WHIRLPOOL WRX735SDBM04 CC that the unit is not cooling and the gasket is torn. Unit was off when arriving. Ran diag checked the compressor 11.5 amps. Compressor has a locked rotor. Found the ff gasket torn. Will need a compressor and gasket. ; ordrng 1 W10507884 (compressor) and 1 W10830274 (gasket-fip) and 1 WPW10143759 (dryer)
Jeff M.
RANGE KITCHENAID KOSE500EBS04 As I was looking for the breaker I was unable to find it the customer had addition put on our house we called the electrician he told me it was on a two separate 15 amp breaker‘s. not on a 50 amp double throw. After talking with the electrician explain to the customer it would be better to wait to put new parts into the machine.
Joe O.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Cc: not making iceFound temps in ff section at 46 degrees and freezer at 19 degrees. Called bj we went over the whole machine. Could not locate any leaks. He stated it could be air in the system. And that because the compressor is loud it could be weak and not functioning properly. Needs compressor and drier.; ordrng 1 8201675 (compressor) and 1 WPW10143759 (dryer)
Jeff M.
REFRIGERATOR WHIRLPOOL WSF26C3EXW01 The unit was occasionally making ice. When I got there icemaker was in process of harvesting It got halfway through the process to stop. I took the machine apart I jumped t/h nothing happened . with my voltage meter the icemaker is receiving power I checked the harness there was no drops in power as I was moving the harness and moving the door. I was getting consistent 120 V the icemaker. The icemaker is not operating properly and should be replaced again ; ordrng 1 WPW10251076 (icemaker)
Joe O.
REFRIGERATOR JENN-AIR JCB2388ARB "Cc: not making, leaking on bottom of freezer sideFound temps at 6 in freezer and 42 in ff section. Customer had ff section temp turned down a little. Found drain tube plugged up. Ice maker is receiving proper power but will not cycle. Needs drain cleaned out . Steamed out drain. Needs ice maker.; ordrng 1 D7824706Q (ice maker11943), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
DRYER WHIRLPOOL WET4024HW0 The unit are on the 2nd floor inside a closet with the steps 4ft in front of the unit vary little room to work. 2 techs required I talked with Brian about this just we r going to per Id part for both units then schedule 2 techs and extra time to complete these jobs; ordrng 1 W10854240 (timer) and 1 WP3404154 (thrmst-fix)
Dan H.
RANGE KITCHENAID KEBS107SSS04 "Installed new element and control, op test no good , now bake is also not working, bake was working on first visit, unit needs new thermal fuse, thermal fuse that was sent here was not received ; ordrng 1 WP8304452 (fuse-thrml)"
Brian M.
DISHWASHER MAYTAG MDB4949SHZ0 Cc power cord burnt on back of unit Found plug to have gotten hot and burnt itself to the back side of the dishwasher No major damage Replaced power cord Ran test cycle OP TEST not good Found control board not sending power to drain pump and water valve Needs control board ; ordrng 1 W11225084 (cntrl-elec)
Jason N.
REFRIGERATOR WHIRLPOOL WRF560SEYM04 "Cc unit leaking in freezer and ice maker not workingFound ice covering freezer bottom, cleared ice, ran ice maker harvest. Fill tube frozen, dumping water into freezer. Steamed fill tube clear, retested. Op test good. Customer also stated water dispense is acting up. Confirmed, not dispensing but a few drops. Checked reservoir, not frozen, actuated water filter valve. No pressure through filter, unit needs filter housing. ; ordrng 1 W10844267 (housing), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
DRYER SAMSUNG DVG45M5500Z/A3 "Cc unit shutting off, after couple of mins. Put on normal with load, after3-5 mins unit went to cooling and 1 min then shut off. Put on timed dry unit ran. Checked and found sensor bad. Ordering sensor and harness.; ordrng 1 DC96-00766A (SENSOR HARNESS) and 2 DC61-02627A (SENSOR)s"
Dan H.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Customer complaint that ice jams up and water filter door is broken, found bail arm had come out of ice maker , reinstalled, found water filter door broken, ordering filter door, customer will install ; ordrng 1 WP67006331 (cover-filt)"
Arthur V.
WASHER WHIRLPOOL WTW4616FW1 Upon arrival unit in a continuous drain mode. Let unit finish drain mode. Ran diagnostics no errors. Ran a service cycle unit passed with no errors. Water pressure good Found unit is filling and adjatate at the same time. Needs control. ; ordrng 1 W11124713 (cntrl-elec)
Dan H.
DISHWASHER KITCHENAID KDFE104DSS5 "Customer complaint that unit is not cleaning the dishes, ran diagnostics found 4-3(wash motor not running) and 7-1(no heat) error codes, unit started test cycle, unit filled, wash motor keep starting and stopping, heater is working, unit needs new control and sump assembly; ordrng 1 W10902005 (cntrl-elec) and 1 W10917110 (pump&motor)"
Dan H.
DRYER AMANA NED4655EW1 "Customer complaint that unit is not starting, confirmed, timer motor is not spinning, timer is receiving 240vac, unit needs new timer; ordrng 1 W10745655 (timer)"
Corey L.
DRYER SAMSUNG DV45K6200EZ/A3 "Customer complaint dryer not starting, confirmed, found belt broken, unit needs drum belt; ordrng 1 6602-001655 (BELT 38.64), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
REFRIGERATOR MAYTAG MFI2570FEZ06 "Customer complaint that unit is not cooling, fresh food section temperature at 67 degrees, freezer section temperature at 67 degrees, nothing is running, outlet has hot/neutral reversed, plugged into good outlet, still nothing is running, unit needs new control, advised customer that they need an electrician to correct power supply ; ordrng 1 W10867574 (cntrl-elec)"
Brian M.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Cc lights are out Found freezer led not working Needs led Customer said he can pop new light in ; ordrng 1 W11205083 (module)
Dan H.
DISHWASHER KITCHENAID KDPE234GPS0 "Customer complaint that unit is not draining, found a piece of glass lodged in drain pump , drain pump has burning smell, installed new drain pump , op test no good, drain hose is clogged, unit needs new drain hose ; ordrng 1 8269144 (hose,drain) and 1 W10545278 (drain hose)"
Brian M.
DRYER SAMSUNG DV210AEWXAA Cc drum doesn’t spin Found belt broken caused by idler pulleyParts are already ordered ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
Joe O.
DISHWASHER GE GLD4200L00WW Cc: not drainingFound plug still in the garbage. Removed plug. Op test ok
Joe O.
REFRIGERATOR FRIGIDAIRE LFHB2741PFAA Cc: not making iceFound ice maker fill tube line frozen. founf frost build up on rear of ice maker. Needs fill tube and air handler kit; ordrng 1 241920106 (FILL TUBE) and 1 5303918784 (air handler housin)
Jeff M.
REFRIGERATOR GE GSHS5KGBCSS Installed new part unit op tested good
Joe O.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Cc: moisture on tub, rinse aid leaking from dispenserFilled rinse aid showed customer that it is from the rinse aid getting on the inside of the lid from filling. Ran diagnostics found no error codes. Found unit is functioning as designed. Op test ok"
Corina B.
STACK W/D WHIRLPOOL WFW9151YW00 "CC that the unit is leaking. Found the dispenser is leaking. Will need a new dispenser and hose. ; ordrng 1 W11366227 (HOSE) and 1 WPW10399327 (dispenser), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Jeff M.
DISHWASHER KITCHENAID KDTE404DSS0 Installed new part unit op tested good
Corina B.
DRYER WHIRLPOOL WGD4815EW2 "CC that the unit is not heating. Checked the fuses, good. Checked the gas coils, good. Checked the flame sensor good. Called t/l Adrian To checked the contacts at the motor. If good replace the timer. Checked the wires at the motor, good. Office to order a timer. Will also need a terminal cover is missing ; ordrng 1 3396795 (cover,block) and 1 WPW10185981 (timer)"
Joe O.
WALL OVEN KITCHENAID KEBS207BSS00 Cc: not cooking on left side of upper ovenFound unit is heating evenly with proper temps. Unit functioning as designed. Op test ok
Joe O.
WASHER MAYTAG MVWB835DW4 Cc: f6e2 error. Installed control and ui. Ran auto test and calibration. Op test ok
Joe O.
DRYER SAMSUNG DV45H7000GW/A2 "Cc: noiseFound rollers warn, pulley separated into 2 pieces. Needs belt rollers and pulleyCustomer does not want to repair at this time"
Joe O.
DRYER WHIRLPOOL WED5000DW2 Cc: humming but won’t operateFound debris stuck in blower wheel. Removed debris. Op test ok
Jason N.
DRYER WHIRLPOOL MED8630HC "Cc unit making banging noise when operatingCustomer showed popConfirmed noise, sounds like blower wheel. Pulled front panel and blower housing cover, found blower wheel with multiple damaged fins. Unit needs blower wheel. ; ordrng 1 WP697772 (blower wheel)"
David R.
WASHER MAYTAG MVWB835DW4 "Cc not working. F8E1 error code, long fill. Checked on manual, bad hot/water valves. Replaced front t/s. Tested on test 51/52. Good. Tested manually on spin, agitate, good. Suspensions are good. Ran normal cycle for a couple of mins, saw unit agitate and drain. Leveled out as best as possible. Unit is on a platform. Op test ok.*** let customer know unit also had overload error code. Check with proper loading and if clothes bunch up to pause unit and untangle them."
David R.
DISHWASHER WHIRLPOOL GU2500XTPS3 "Cc unit not heating and clean light keeps coming on 5 mins into cycle. Checked and found heater did not come on in service mode. Checked heater. Open. Ordering heater element ; ordrng 1 W10518394 (heater 43.42), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
RANGE WHIRLPOOL WFG520S0FS0 "Replaced control, op test good"
Arthur V.
WASHER WHIRLPOOL MVWC465HW2 Getting a f2e1 error (stuck key). Af7e1 basket speed sensor fault. And a f7e7 basket can not reach target speeds. Found motor faulty. Unit needs motor and capacitor ; ordrng 1 W10832724 (drive motor) and 1 W11162560 (CAPACITOR )
Brian M.
MICROWAVE KITCHENAID KMHS120ESS5 Installed interlock switches Ran test OP TEST OK ; used 1 SHIPPING (SHIPPING AND HANDLING) from stock
David R.
DISHWASHER KITCHENAID KUDS30IXBT4 "Parts sent out were not complete and wrong panel. Used adjusters kit from t/s. Found out wrong model number was in system so wrong control panel was sent out. Reordering correct control.; ordrng 1 WPW10500173 (panel-cntl), used 1 W10712394 (ADJUSTER (SET OF 2)) from stock"
Joe O.
WASHER MAYTAG MVWB765FW3 Cc: suspension rod under unit when opened the boxFound panel on front right side dented. Looks to have been dropped. Found suspension rod clip was broken. Installed suspension rod. Needs outer panel and leg; ordrng 1 W10676680 (cabinet) and 1 WPW10687506 (leveling leg)
Corey L.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Customer complaint fridge making constant rattling noise, confirmed found foam pad under condenser on half of cross bar, added foam strip to prevent rattling, op test good"
Arthur V.
DRYER WHIRLPOOL WGD8000DW4 Replaced blower wheel and housing. Tested unit. Op test good. No more noise.
David R.
DISHWASHER FRIGIDAIRE LGID2475QF0A Replaced kit. Tested. Good. Op test ok
David R.
HOOD WHIRLPOOL GXW7336DXS2 "Dent on Lower chimney. Took pictures. Good is about 12-14 feet from floor. Would need a ladder to reach it and probably would have to move range to get to it as well. Called whirlpool tech line, past 30 day cosmetic warranty so there would be a charge for parts and labor. Would need two techs for job I called Anthony and he said something about he already paid for parts through whirlpool. Sending over to parts/office to review and go from there.Called tech line Andrew; ordrng 1 W11417192 (UPPER AND LOWER), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Brian M.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Cc that unit was crushing ice when on cubesRan ice through and could no duplicate but advised that sometimes ice get caught in grinder and cause that issue Advised if it happens to just pull ice bucket and shake itOP TEST OK
Corey L.
RANGE FRIGIDAIRE FFEF3043LSK "Replaced control, op test good"
Arthur V.
REFRIGERATOR KITCHENAID KRMF706ESS01 Found no lights on. Turned off power no lights. Removed plug in dispenser drawer and lights came on. Needs user interface and wire harness. Extra time reschedule at customer request ; ordrng 1 W11170612 (harns-wire) and 1 WPW10769076 (cntrl-elec)
Corey L.
DRYER WHIRLPOOL WED4800BQ1 "Customer complaint dryer is making loud sounds like animals screeching, found rollers failed, replaced using dryer repair kit, op test good; used 1 4392067 (DRYER REPAIR KIT) from stock"
Corey L.
WASHER WHIRLPOOL WFW94HEXW2 "Customer complaint washer not draining or spinning, ran diagnostics found long drain error, cleared, found 1/4” opened end wrench in drain pump along with a sock and some change, removed obstructions, op test good, started a clean washer cycle and informed customer"
Jeff M.
DISHWASHER WHIRLPOOL WDT720PADB2 Heating element was not on the unit had a 7–1 error code I ran a diagnostics. Unit tested good heating on the turn back on cannot find a cause for the heating element to turn off
Jeff M.
REFRIGERATOR WHIRLPOOL WRF989SDAM02 The user interface has missing segments. Needs a new user interface. Also the inside of that refrigerator was very dirty and the doors were closed and the unit was on they recommended that customer to clean the unit before my return. I remove the freezer door and the shelving to make it easier for the customer to properly and thoroughly clean the machine. ; ordrng 1 W10861900 (cntrl-elec)
Corey L.
RANGE KITCHENAID KSGB900ESS2 "Customer complaint all cooktop burners do not spark to light, confirmed no spark from all five burners, power to unit is good, found spark mod failed, unit is on an extension cord to an outlet on garage ceiling, advised unit needs a dedicated outlet, customer stated this is temporary ; ordrng 1 WPW10475149 (module-spk)"
Jason N.
DISHWASHER WHIRLPOOL DU1100XTPS7 "Cc unit normal button flashing, cannot cancelConfirmed normal button flashing. Could only cancel after several attempts. Started cycle then normal button flashing again. Canceled, cancel drain then could not be canceled. Seems to be a keypad or control issue. Ordering keypad panel and control.; ordrng 1 W10850507 (cable-ribn) and 1 WPW10084141 (cntrl-elec) and 1 WPW10459139 (panel-cntl)"
Dan H.
DRYER WHIRLPOOL WED500DW2 "Installed new timer , op test good"
Brian M.
WASHER MAYTAG MVWB765FW2 Cc unit gave error of f6e2 Was able to verify error had f6e2 and f6e3 Needs control board and UI ; ordrng 1 W11135391 (console) and 1 W11195970 (cntrl-elec)
Dan H.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Customer complaint that unit is leaking, four days water line not seated properly at valve, reseated water line, op test good"
Corey L.
WALL OVEN WHIRLPOOL JJW3430DB01 "Installed new parts, lights on display are half illuminated on the left side of console, customer is able to use oven, ordering new console; ordrng 1 W11236889 (console)"
Corina B.
RANGE KITCHENAID KEBS109BBL00 "CC the the unit says to remove or insect the probe. Turned oven on several times would turn on. Called t/l Adrian will need oven probe to check the resistant. Will need a probe, control, probe sensor. ; ordrng 1 8186589 (jack-probe) and 1 WP9755542 (probe-meat) and 1 WPW10317343 (cntrl-elec), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Dan H.
REFRIGERATOR WHIRLPOOL WRF736SDAM13 "Customer complaint of ice build up and freezer section leaking, found evaporator drain tube clogged, blew out drain tube, op test good"
Corina B.
DISHWASHER WHIRLPOOL WDT710PAYM6 "Replaced the gasket and deflector. Started a normal cycle. Optest ok.; used 1 SENIORDISCOUNT (SENIORDISCOUNT), and 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
WASHER WHIRLPOOL WFW72HEDW0 "Cc of noise. Found drain pump was making noise, took apart and found nail inside. Removed, tested again. Good, ran test cycle, good. Op test ok"
Arthur V.
DRYER MAYTAG MEDB755DW0 Found customer had a option on called static reduce which causes unit to stop with 8min left and spritz a little water on load and restart. After removing option unit running normally. Advised customer to get her vent cleaned and also advised about the fire hazard associated with aluminum foil vents
Jason N.
RANGE KITCHENAID KSEG700ESS3 Cc unit right panel damagedConfirmed damage. Replaced right panel using customer pre Id part. Customer had unit uninstalled due to kitchen remodel.
Jason N.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Installed control and wash motor. Ran wash test then cancel drain, checked for leaks. Op test good."
Corina B.
OTR MICROWAVE WHIRLPOOL WMH32519FW0 "CC that the light does not come on and does not heat. Checked the amp drawl 14.86 amps. Will need a new magnetron, diode and cap."
David R.
MICROWAVE WHIRLPOOL KEHU309SSS06 "Replaced part. Tested oven and microwave, good. Op test ok"
Arthur V.
RANGE MAYTAG MGR8800FZ0 Adjusted both front power burners so that low just touches the top of the burner cap. Op test good.
Jason N.
WASHER WHIRLPOOL WTW8200YW0 "Cc unit making load noise at the end of cycle.Ran auto test, confirmed loud bearing noise at spin. Unit needs tub bearing. Replaced using truck stock bearing kit. Ran auto test and spin test. Op test good.; used 1 W10435302 (BEARING) from stock"
Corina B.
WASHER WHIRLPOOL WTW5000DW1 CC that the unit vibrates in a spin. Washer is on carpet. Ran a rinse and spin with towels. Raised the front of the washer up to be level with wood. Will need suspension rods.
Corey L.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Customer complaint all lights flickering, confirmed, found main led module WPW10515058 failed, quoted, customer is going to shop around and call us if she would like to continue repair, left quote; used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
David R.
RANGE WHIRLPOOL WEG750H0HZ0 "Customer said unit is working, one time they tried and it didn’t but every other time after that it has worked. Came today, opened up oven. Checked and made sure everything was connected right. Turned oven to 350* heat came right on, turned off about about 2/3 mins. Tried at and same thing, heat came right on. Let preheat to 350* unit cycled off and on. Everything test good. Op test ok."
Brian M.
WASHER MAYTAG MVWB835DW3 Cc unit not starting Found error for stuck Key Ran auto test and calibration Error code cleared out OP TEST OK Office to bill
Dan H.
RANGE WHIRLPOOL WFG505M0BS3 "Installed new outer door glass, op test good"
Corina B.
DISHWASHER WHIRLPOOL WDTA50SAHV0 CC that the unit is not washing the dishes. Ran diag no codes. Water is coming from the basement 77* water temp. Advised cust to have the water line come off of the sink hot water. Optest ok. Cust threw the box out for the ui.
David R.
RANGE WHIRLPOOL WFG550S0HZ0 Replaced part. Tested at 350*. Cycled on and off. Op test ok.
Corina B.
DLB WALLOVEN ELE KITCHENAID KEBS277SSS00 CC that the upper oven does not heat past 200*. Found the broil turns on for the bake preheat. Pulled unit out checked the bake element 23 ohms. Will need a new control.
Jason N.
DISHWASHER WHIRLPOOL DP940PWKQ1 Installed impeller and seal kit and drain check valve. Ran wash test and cancel drain. Op test good
Jason N.
RANGE KITCHENAID KSEG700ESS3 Delivered screw to customer.
Arthur V.
DISHWASHER KITCHENAID KDTE334GPS0 Ran diagnostics getting a 5-1 error door switch error and a 2-1 stuck button error. Ran thru diagnostics unit working now. Unit starting and washing and draining. Op test good at this pount
Brian M.
COMPACTOR WHIRLPOOL GC900QPPQ6 Cc unit isn’t working Found start button not functioning correctly Replaced switches Ran test Unit is functioning properly OP TEST OK I have the old one to return
Brian M.
DRYER KENMORE 110.6790279 Cc unit didn’t start Pushed button and unit started right up Had customer add wet clothes Unit is working properly at this time Advised that they may have an issue with the motor Quoted customer for possibility of blower wheel and motor
Jeff M.
RANGE MAYTAG MGT8885XS01 The unit wasn’t heat I found the ignition failed. Installed new part unit op tested good ; used 1 12400035 (IGNITER) from stock
Dan H.
WALL OVEN KITCHENAID KODE507EWH02 "Customer complaint that broiler caught fire, customer doesn’t know what oven temperature sensor is, and it’s just not working right, started broil, broil element did not catch fire, broil element is good, unable to duplicate the problem , unit is operating as designed"
Jeff M.
REFRIGERATOR MAYTAG MRT118FFFH04 The unit is set to max and the temperature in the freezer is between 10 and 20° the unit needs a new control; ordrng 1 W11353815 (CONTROL )
Jeff M.
WASHER MAYTAG MVWC555DW0 The unit has a shifter fault code. I took the belt off the motor and found the bearings inside the motor shot needs an actuator and motor; ordrng 1 W10913953 (actuator) and 1 W11283592 (motor-drve)
Jason N.
WASHER WHIRLPOOL WETLV27HW0 "Cc unit not going through cyclesMaint stated we should have all pop information for all the units in this buildingRan diagnostics, found codes f5e2 for lid lock fault. Ran manual lid lock test, will not staying engaged. Unit needs lid lock.; ordrng 1 W11176112 (latch)"
Jason N.
WASHER WHIRLPOOL WTW8600YW1 "Cc unit unbalanced and sometimes not spinning and sometimes water from under unit.Ran diagnostics, no codes stored. Checked tub springs, springs weak, unit needs suspension spring. Ran auto test, all functions passed. Bearings slightly noisy, also noticed evidence of water from under unit coming from rotor. Unit also needs tub seal and bearing. Quoted customer. ; ordrng 1 W10435302 (bearing10551) and 1 W10440786 (suspension8668), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Joe O.
WASHER MAYTAG MVWB835DW3
Jeff M.
REFRIGERATOR WHIRLPOOL MRT118FFFH04 Installed new part unit op tested good
Jason N.
WASHER WHIRLPOOL MHWZ600TE00 "Cc unit leakingCustomer stated there was a small stream of water what looked to be coming from under unit. Pulled from panel, ran wash and drain tests, ran wash, rinse and drain tests w/load. No evidence of leaking on unit, could not duplicate issue at this time.."
Joe O.
DRYER WHIRLPOOL WED4616FW0 "Cc: not drying properly, heats but does not heat good enoughFound vent is clogged up with lint. Checked air flow and heat from unit. unit has good heat and air flow. Needs venting cleaned. Op test ok"
Joe O.
WASHER MAYTAG MVWX655DW1 Installed lid lock. Ran auto test and calibration. Op test ok
Joe O.
WASHER FRIGIDAIRE FLSE72GCS1 Installed idler assembly and belt. Ran test cycle. Op test ok
Jason N.
WALL OVEN ELE WHIRLPOOL WODA7EC0HZ01 "Cc unit control resets clock and dateCalled wp techline, Chris, stated unit must be made to connect to WiFi for unit receive updates for time and date to remain stable. Software update coming later this year. Advised customer,advised to call wp consumer."
Jason N.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Cc unit filter needs changedCustomer stated she has a hard time removing the filter. Customer is elderly. Walked customer through how to remove and install. Used food grade silicone on filter head tabs to ease removal and installation.
Joe O.
HOOD WHIRLPOOL UXT4230ADS2 Cc: cold air entering from damperFound unit has a damper on the exterior of the house but the wind still enters. Found the damper on the unit is missing but we cannot install as the vent is off center and the damper would not function correctly. Advised customer to contact pulte about vent being off center. Op test ok
Jeff M.
DISHWASHER MAYTAG MDBH980AWS The ribbon cable for the user interface has failed. Unit needs the ui. The part is discontinued; ordrng 1 W10197307 (panel-cntl)
Joe O.
REFRIGERATOR KITCHENAID KBSN608EPA01 "Cc: hollow cubes, drawers misalignedFound drawer not sitting properly on the track. Found water valve not seated correctly in housing. Pushed water filter in fully. Cycled ice maker. Op test ok"
Jason N.
DISHWASHER MAYTAG MDB4949SHB0 "Cc unit leakingCustomer stated then rubber piece inside keeps coming off. Found door gasket pulled away from tub on lower left corner. Reattached and used silicone to keep in place. Also found door diving to the left when closing. Found left side of door off of hinge. Reset door on hinge, closing much better now. Op test good."
Dan H.
WASHER WHIRLPOOL WTW5500XW2 "Installed new capacitor, op test no good, unit needs new motor; ordrng 1 W10836348 (motor-drve 229.22)"
Jason N.
DRYER WHIRLPOOL WGD7500GC0 "Installed control and console, ran operation test. Split door panels, cleared out lint and debris. Reassembled and installed door seal. Op test good."
Joe O.
RANGE WHIRLPOOL WOC95EC0AS04 Installed outer door. Op test ok
Corina B.
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Replaced the thermostat. Optest ok.
Corey L.
DRYER MAYTAG MGDB725BW0 "Customer complaint dryer is doing weird things like turning on itself and it lit up all lights flashing, ran diagnostics found restricted air flow fault and f6e3 which is not on tech sheet and f6e1 and e2 are both communications errors, unit needs ui and control; ordrng 1 W10536008 (cntrl-elec) and 1 W10562318 (console)"
Brian M.
REFRIGERATOR FRIGIDAIRE FFHS2611PFEA Replaced icemaker OP TEST OK Cc unit still leaking pulled unit and found copper line fitting leaking tightened nut advised customer to watch
Gabriel P.
REFRIGERATOR MAYTAG MFI2570FEZ01 Try to cycle icemaker but it wasn’t cycling took it out found shaft jam with ice pour hot water in it ran some diagnostic test pass put back together and cycle icemaker again and it work it fill advise customer that if it doesn’t make ice in 24 hour she will need icemaker gave her and estimate as well
Corey L.
RANGE WHIRLPOOL WFG505M0BS3 "Customer complaint co2 detectors went off in their home and fire department determined it was the front right burner, opened gas valve ran co2 test for 3 minutes, resulting in co 0 ppm, at 68 degrees ambient temp, unit is operating as designed"
Gabriel P.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 "Found fill tube frozen frozen customer had freezer temperature on -2 too cold and fresh food section 40 degrees when cycle icemaker did not feel any water going in steam line,ran fill test pass opt test ok"
Brian M.
WASHER WHIRLPOOL WTW8540BW0 Replaced latch Ran lid lock test OP TEST OK
Corey L.
WASHER MAYTAG MVWC565FW1 "Customer complaint washer is not completing cycles, it’s been happening off and on off for a year but has gotten worse, ran diagnostics found f8e1 no fill long fill, cleared, inlet water pressure is good, found drain hose installed too far into standing pipe, advised customer drain hose must not go in pipe more than 4.5”, removed hose from pipe to properly install and heard hose separate from water in pipe, zip tied in place about 4” down pipe, ran calibration, op test good"
Corey L.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Customer complaint dishwasher top rack fell off track, confirmed, wheel broken on left adjuster, replaced adjusters with kit sent, op test good"
Corey L.
DISHWASHER MAYTAG MDB8979SFZ2 "Customer complaint dishwasher stopped working, confirmed, found black wires loose in wire nut arching and melted wire nut, replaced wire nut, op test good"
Jason N.
WASHER MAYTAG MVWB835DC3 Cc lid lock not working in unitConfirmed lid lock is broken as well as bezel. Ordering lid lock and bezel.; ordrng 1 W10861642 (latch) and 1 W11237158 (bezel)
Corina B.
REFRIGERATOR GE GSHS6LGZBCSS "CC that there is a loud noise when the unit turns on, the ice bin augur blade broke and there is no water pressure. Checked the shut off valve, good. Changed filter, still not a lot of pressure. Will need a new housing. The evap fan is hitting the back wall adjusted the panel. Will need a new ice bin. ; ordrng 1 WR17X20860 (mwf manifold & tubes 5281), used 1 SHIPPING (SHIPPING AND HANDLING) from stock"
Corey L.
WASHER WHIRLPOOL WTW6700TW1 "Customer complaint washer sound like a jet while spinning, confirmed noise is in the bearings, quoted to replace with kit on ts, ok replaced bearing kit, op test good; used 1 W10435302 (BEARING) from stock"
Corey L.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Replaced parts listed, op test good, advised customer to allow 24-48 hours for temps to settle"
Corina B.
RANGE WHIRLPOOL MGR6600FZ "Cust showed pop, sent pic. CC that there is a gas smell. Could smell gas when walking in. Replaced the gas valve. Turned oven on and burners. No gas smell. Optest ok"
Corina B.
WASHER WHIRLPOOL MVWX655DW2 Entitlement is good. CC that the unit leaks. Found a pin hole in the drain hose. Will need a new hose; ordrng 1 W11203364 (hose)
Gabriel P.
WASHER MAYTAG MAH6500AWQ Inner tube loose and bearings are loud she will need inner and outer but inner is discontinued can’t get repair
Brian M.
WALL OVEN KITCHENAID KEBC278KSS0 Installed customer supplied board Ran test bake to 350 on both upper and lower ran test broil and convention on both upper and lower Unit seems to be operating properly OP TEST OK